Passport Points received 3/20/09Dale 3('0.209 T~me~ 520.78 PA1 Page 2 of 2
Fpm Miaml Passport Mency 305-939J68' To. 040340
March 20, 2009
~~`- -
.-._-.~-~. LONGER
,_ .<.~
~. APPLICATION
PROCESSING'1'1MI1S!
,_,
~~
URGENT
O
LODGER
APPLICATION PROCESSING
TINES
Until further notice, current passport application
processing times are as follows:
O Routine Processing: At least FOIJR ~~~EEKS from
the date of application at your Acceptance Facility.
Expedite Processing: Approximately 2-31~'EEKS
N door to door, when the customer requests, aiad pays
for, two-way overnight delivery to mail the passport
application from your Facility to the Loclchox via
overnight mail, and for the Passport Agency to mail
the passport to the customer via overnight mail.
If you har•e any questions, please forn'ard them ~'ia a-mail to the
Miami Passport Agency's Customer Sen ice'Ieam at:
NliamiAF;ii;Statc.GoT-
'Miami Passport agency
Tale 3/<02709 Timz: 520:78 Ptd gage 1 cf 2
FtCm' Niami Passport Agery 3C5-539~3F,61 To 040347
March 20, 2009
..,......-.~ .:...a,
s .~,. >ixYCnl'I'>ill sr~ttvtcN:
~ st /'
~'`_
~~ WHEN TO RECOMMEND
EXPEDITED SERVICE AND OVERNIGIIT 1V1AU,
O
AcceptanceAgents must recommend expedited service and
ovcrui~ht mail service when a customer is traveiint? within
the next six weeks. How do ~~ou do this?
For expedited sen•ice, you must charge the customer an
additional S6(l, and include this amount in the check made out
to the U.S. Department of State.
You ask the customer to pay $1-4.85 for the Passport Agenc}• to
overnight mail the passpat•t to the customer, and also include
that t'ee in the check made out to the U.S. Department of State.
lt'your Facility is able to offer Express Flail service, you asl: the
customer to pay your Facility S17.50 to overnight mail fheir
passport application to the Lockbox.
H For wpeditcd apptic•ytions we stroneh urge you to ask the
customer to at least n'iv the S1~ RS for the I'sssport Agency to
overnight mail the ~•tssnort to the customer. Why do this?
1. The passport wilt arrive foster at the customer's address
2. The package is traceable, in case the passport is not received
3. It saves the Acceptance Facility time and trouble.
If you have any questions, please forward them
viu a-mail to the Yliami Passport Agency's
Customer Service Team at: VliamiAF;a';Statc.Cov
~'liami Passport Agency