Memo 013-2013 Miami Beach Excellence Model FY 12/13 Review ® MIAMI BEACH
OFFICE OF THE CITY MANAGER MEMORANDUM
'13-2®13—
TO: Department Directors -
FROM: Jimmy L. Morales, City Manager
DATE: April 29, 2013
SUBJECT: Miami Beach Excellence Model F 12/13 Review
This year marks our seventh annual rollout of our Excellence Model Work Plan initiative.
The primary goal of this initiative is to ensure all team members at every level of our
organization are familiar with our City's Strategic Plan priorities, their department work plan
objectives and their role in achieving these. Recognizing and understanding that every one
of you is doing more with less, efforts have been made to make the deployment of this
initiative for FY 12/13 more simplified.
STRATEGIC PLAN AND DEPARTMENT WORK PLAN DEPLOYMENT
Your continued support is needed to ensure that all team members are familiar with our City
priorities. Please re-emphasize, in the manner you deem most appropriate for your team, .
our City's Strategic Plan (results document attached and available from ODPI).
Each Department should ensure, in an appropriate manner, that all employees are aware of
their department work plan, how their Department supports the City's Strategic Plan, and
each employees' role in addressing these priorities every day.
Each Department's FY 2012/13 Work Plan including performance plan highlights is available
on the Department website as well as the City's Excellence Model site:
http://web.miamibeachfi.gov/excellence/workplan.aspx.
I appreciate your efforts and support with all of our strategic initiatives, which make us the
best City and organization to live, work and play.
N
JLM/KGB/LDR w
Attachments . w
C: Executive Staff
T7-l
We are committed to providing excellent public service and safety to all who live, work, and ploy in our vibrant, tropical, historic community.
Cleaner
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY09/10 FY 10/11 FY 11/12
%rating cleanliness of Residents 63% 61% 71% 69%J
streets in business/
commercial areas as Businesses 47% 52% 66% 62%,f
excellent or good
rating cleanliness of Residents 63% 65% 75% 74%./
streets in
neighborhoods as
excellent or good
%of citywide Percent 65.2% 82.4% 80.3% 81.0% 79.4% 85.5% 87.8%,f
cleanliness
IMPROVE assessments rating
CLEANLINESS clean or very clean
OF MIAMI
BEACH
RIGHTS OF Citywide Public Area Rating 2.27(Q4) 2.10 1.78 1.75 1.75 1.79 1.60 1.59,!
WAY Cleanliness Rating
ESPECIALLY Index(1=Extremely
IN BUSINESS Clean-6=Extremely
Dirty)
AREAS
%rating cleanliness of Residents 49% 54% 61% 57%J
city's waterways as
excellent or good Businesses 49% 51% 61% 59%,!
%of waterway Percent 54.5% 69.4% 69.5% 71.9% 71.6% 83.9% 74.0%
assessments rating
clean or very clean
Public Area Rating 2.92(04) 2.59 2.08 2.09 .2.10 2.11 1.70 1.96J
Cleanliness Rating
Index for waterways
(1=Extremely Clean-
6=Extremely Dirty)
%rating the overall Residents 80% 75% 83% 84%,f
quality of beaches
(cleanliness,water Businesses 74% 77% 85% 86%-,(
IMPROVE quality)as excellent or
CLEANLINESS good
OF CITY
BEACHES %of beach City 73.1% 81.4% 86.2% 84.4% 87.3% 90.2% 96.4%,[
assessments rating Responsibility
clean or very clean
County 71.2% 74.0% 84.5% 85.8% 88.7% 93.2% 94.2%,/
Responsibility
Public Area City
Cleanliness Index Responsibility 2.41(Q4) 1.85 1.75 1.59 1.62 1.59 1.43 1.36J
rating for beaches-
(1=Extremely Clean- County
6=Extremely Dirty) Responsibility 2.52(Q4) 1.93 1.91 1.70 1.61 1.63 1.48 1.42-(
Nllndicates Improvement(increase from survey base year or continuing positive trend) CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
Safer
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09110 FY 10/11 FY 11/12
%rating overall quality Residents 78% 78% 84% 66%
INCREASE of police(PD)as
VISIBILITY OF excellent or good Businesses 90% 79% 81% 71%
POLICE
#of resident and #of contacts 13,373 45,046 53,615 44,335 41,007 40,686 0`
business contacts
initiated by public safety
personnel
Unified Crime Report Per 1,000: 109 101 101 108 110 109 119 111
(UCR)Part 1 Crimes Population
(Property/Violent
MAINTAIN Crimes)reported—per Avg.Daily 58 53 54 59 54 53 57 50./
CRIME RATES 1,000 population -per Population
AT OR BELOW 1,000 average daily
NATIONAL population
TRENDS
%rating how safe they Residents 66% 65% 88% 85%�[
feel in business/
commercial areas Businesses 69% 68% 80% 82%.l
during the evening/
night as very safe or
reasonably safe
yfndicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
'Neighborhood Courtesy Check card replaced Contacts program,with formal contacts with residents and business owners no longer tracked.
Beautiful and Vibrant; Unique Urban and Historic Environment;
A Mature Stable Residential Community
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
ENSURE SAFETY Under Development Under TBD
AND development
APPEARANCE OF
BUILDING
STRUCTURES AND
SITES
Average response #of days 79 70 22 48 30 22-,f
time for#of elapsed
days from 1st
inspection to voluntary
compliance
ENSURE
COMPLIANCE %rates of voluntary Percent 90% 91% 24% 20% 30% 47%
WITH CODE compliance as a%of
WITHIN cases initiated
REASONABLE
TIME FRAME
Average#of days #of days 40 36
from initial complaint
to compliance
%rating enforcement Residents 71% 61% 64% 61%
of codes and
ordinances in
neighborhoods as
acceptable or about
the right amount
%rating landscape Residents 77% 77% 83% 79%
maintenance in rights
of way and public Businesses 67% 75% 81% 80%f
areas as excellent or
good
MAINTAIN MIAMI
BEACH PUBLIC Public Area Under TBD
AREAS&RIGHTS Appearance Rating Development
OF WAY CITYWIDE Index
%of available public Percent 13% 19% 30% 34% 37% 45%J
rights of way that have
appropriate urban
forest coverage
%of buildings 40 Percent 84.2% 88.6% 88.6%
PROTECT years or older
HISTORIC complying with
BUILDING STOCK recertification
%rating the amount Residents 66% 66% 77% 78%J
the city is doing for
historic preservation Businesses 57% 63% 77% 82%,/
as about the right
amount
MAINTAIN %rating the effort to Residents 41% 35% 48% 55%-y/
STRONG GROWTH regulate development
MANAGEMENT in the city as about the Businesses 45% 36% 53% 61%,,!
POLICIES right amount
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
rating recreation Residents 78% 79% 85% 85%f
programs as excellent
orgood Businesses 68% 82%,
#of recreational After School 789 882 937 893 1,061 1,154 1,080./
program (Avg.)
participants
Total
Summer Day 1,408 1,373 1,224 1,312 1,408 1,400 1,440./
Camp
Total Youth 1,253 1,442 2,087 2,080 1,573 1,810 1,743./
Athletics
Total 1,107 1,154 1,193 1,446 990 1,138 1,121
INCREASE Summer
SATISFACTION Specialty
WITH FAMILY Camps
RECREATIONAL
ACTIVITIES Total 47 33 35 33 35 38 35f
Playtime
Total 4,368 4,884 5,476 5,764 5,067 5,540 5,419f
Participation
Attrition rate for Percentage 1.25% 2.75% 1.25% .50% 1.25% 1.75%
recreational Programs
%rating the Residents 58% 73% 66%f
availability of
family friendly Businesses 44% 46% 46%
activities as about the
right amount
#of attendees at Arts #of 2,035 1,370 3,875 4,493 14,920f 17,415./
in the Parks events Participants
Sleepless 100,000 130,000 100,000
Night
%of residents more Residents 71% 80% 66%
than 65 years old
rating Miami Beach
city government as
Good or Excellent in
meeting their
expectations
%of residents more Residents 85% 88% 88%f
than 65 years old
IMPROVE THE rating the City of
LIVES OF Miami Beach as a
ELDERLY place to live as
RESIDENTS excellent or good
#of seniors #of 52 482 467 632 728 970 1050 1212
participants participants in
In City's program Senior
Scenes Club
Total City dollars $Amount $9.22 $9.41 $8.80 $9.16 $8.79 $10.73' TBD
expended per elderly
resident in the City
(CDBG,Recreation
$'s,etc.)
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
%of households with Married,with 62% 67% 69%,f
children rating Miami children
Beach city government
as Good or Excellent Divorced/
in supporting meeting Separated, 66% 62% 69%�(
their expectations with children
%of households with Married,with 80% 87% 88%
children rating the City Children
of Miami Beach as a
place to live as Divorced/ 79% 86% 88%
excellent or good Separated
with children
#of youth participants #of 9,709 6,911 14,378 15,592 18,640 20,557,f
in City's programs, participants
ENHANCE including International
LEARNING Baccalaureate
OPPORTUNITIES
FOR YOUTH Total City dollars $Amount(in $8.3 $8.2 $8.8 $8.1 $8.0 $7.8
appropriated/allocated millions)
for youth resident in
the City(compact$s,
grant
funds,recreation$s,
etc.)
%of children in City Reading 59% 67% 60% 65% 65% 65% 62% 68%.j
schools with
measurable Mathematics 70% 72% 67% 65% 73% 67% 71% 67%
improvement from the
prior year
%rating City's ability Residents 31% 32% 44% 42%,f
to address
homelessness as Businesses 25% 28% 32% 31%-,f
excellent or good
REDUCE THE
NUMBER OF
HOMELESS #of homeless in Census 239 218 173 98 141 149 177 173
Miami Beach Count
INCREASE %rating availability of Residents
ACCESS TO workforce housing as 38%
WORKFORCE OR acceptable/the right
AFFORDABLE amount
HOUSING
#of CMB affordable Units 4,699 4,607 4,605 4,633 4,743 4,796
rental units
PROMOTE AND Under Development Under TBD
CELEBRATE OUR Development
CITY'S DIVERSITY
.1Indicates
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
'Direct care coordination service expenditures for seniors for the first time
Well-Improved Infrastructure
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANCE
INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY09/10 FY 10/11 FY 11/12
%rating traffic flow on Residents 36% 24% 31% 23%
MB as excellent or
good Businesses 25% 28% 43% 34%
%of CMB major Percentage 17 22 22 22 22 22 22 TBD
intersections meeting
minimum Level of
Service D adopted in
the City's
Comprehensive
Development Master
ENHANCE MOBILITY Plan
THROLIGHOLITTHE
CITY Total bike lanes and Miles 1 3 5 6 6 9 10 20,/
pedestrian trail miles
citywide
%rating the availability Residents 35% 32% 45%-,/
of bicycle paths/lanes
throughout the City as
about the right amount
South beach bus Ridership 1.67 2.49 2.38 1.63 1.56 1.58 1.49
circulator(the Local) (In Millions)
ridership
%of residents rating Residents 21% 19% 21% 27%-,(
the availability of
parking throughout the
city as about the right
amount
IMPROVE PARKING
AVAILABILITY %of businesses rating Business 18% 28% 28% 40%,/
the availability of
parking for customers
and employees as
excellent or good
#of parking spaces Garages 3,949 3,949 3,949 3,949 3,949 5,099 5,649 6,089.,f
Attended 1,306 1,306 1,306 1,081 981 886 886 886
Lots
Metered 4,455 4,455 4,456 4,508 4,559 4,536 4,536 4,536
Lots
On Street 3,888 3,888 3,888 3,888 3,888 3,888 3,888 3,888
Spaces
(Est.)
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANCE
INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY09/10 FY 10/11 FY 11/12
rating of recently Residents 83% 84%, 81%
completed capital
improvement projects Businesses 79% 86%
on MB as excellent or
good
%of projects with Percent 75% 100% 94% 100% 88% 84% TBD
ENSURE VALUE AND substantially
TIMELY DELIVERY completed construction
OF QUALITY and in beneficial use
CAPITAL PROJECTS within 120 days of
construction schedule
%of change orders as Percent 6.0% 3.2% 4.8% 8.1% 9.7%
a%of contracted
amount(2003-2008:
Total change order
value as percent of
original contracted
construction amount)
%rating the Residents 80% 81% 87% 87%./
appearance and
maintenance of the Businesses 73% 77% 85% 83%,/
City's public buildings
as Excellent or Good
City Hall .14 .13 .32 .25
ENSURE WELL-
MAINTAINED Historic City .60 .10 .01 .04.f
FACILITIES Hall
777 17 .10 .25 .22 .29
Street
Bass .08 .08 .18 .15
Museum
Acorn .13 .13 .31 .44
Theater
Facility Condition Police .12 .10 .17 .21
Index for City of Miami Station
Beach Facilities(cost
of deferred 21st .04 .03 .11 .17
maintenance as a Comm.Ctr
percent of the value of
the facility) 21st .09 .09 .15 .52
Bandshell
.13 .13 .16 .08./
MB Ballet
Carl Fisher .08 .09 .32 .36
Club House
MB Golf .05 .01 .02 .04
Club House
.46 .37 .44 .06.r
South
Shore
Comm Ctr.
.07 .12 .14 .18
North Shore
Youth Ctr.
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANCE
INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY09/10 FY 10/11 FY 11/12
%of Facility Cost Percent 35% 59% 72% 60% 60% 38% 62%
Index ratings scoring
below 0.15(good or
ENSURE WELL- better)
MAINTAINED
FACILITIES
CONTINUED
%rating as excellent Residents 47% 48% 55% 44%
or good:Condition of
roads(smoothness, Businesses 36% 37% 48% 40%
street repair,etc.)
%of roadway lane Percent 63% 45% 48% 49% 52% 49% 50%
miles assessed in
good condition
%rating the conditions Residents 53% 49% 64% 58%
of sidewalks(few or no
cracks)as excellent or Businesses 48% 54% 66% 64%,f
good
#of sidewalk #of 79 50 47-,/
MAINTAIN CITY'S complaints complaints
INFRASTRUCTURE
%of utility pipe miles Percent 60% 55% 70% 60% 60% 60% TBD
assessed in good
condition
%of CMB street and Percent 75% 85% 87% 87% 75% 86%
landscape lighting
assessed in good
condition
%of City-owned Percent 73.4% 76.7% 77.0% 83.0% 100% 100%'r
bridges assessed in
good condition
(Calendar Year)
IMPROVE STORM %rating as excellent Residents 45% 42% 44% 37%
DRAINAGE CITYWIDE or good:storm
drainage Businesses 38% 37°% 45% 37%
PRESERVE OUR #of beach hotspots #of 1.0
BEACHES that are unusable due unusable
to erosion hotspots
Culture, Entertainment Tourism Capital and International Center for Innovation
and Business
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
#of attendees at City Colony 23,842 26,492 34,911 29,774 29,673,! 33,964
Theaters
Byron 26,942 10,399 2,406 5,485 5,539 5,391
Fillmore 96,087 82,703 72,642 94,279 115,658 155,073)
Tourism Indicators #of 5.3 5.1 4.9 4.9 5.4 5.6 5.5 5.8
(Calendar Year) Overnight
MAXIMIZE MIAMI
BEACH AS A Mill)stayed
DESTINATION Mill)stayed
in MB Hotel
BRAND
Average $195 $164 $182 $201 $167 $198 $211 $227
Room Rate
Average 72% 71% 74% 72% 65% 68% 75% 76%
Occupancy
%occupancy at the Occupancy 58% 61% 70% 63% 61% 61% 54% 61%
IMPROVE Miami
CONVENTION Beach Convention
CENTER Center
FACILITY
%of businesses that Best,Above
rate the City of Miami Average, 75% 83% 87% 87%-,/
Beach as one of the Average
best,above average,
or average places to
DIVERSIFY run a business
BUSINESS BASE
IN MIAMI BEACH
%of businesses that
would recommend Would
Miami Beach to others recommend 62% 67% 70%.,/
as a place to run a
business
#of business assistant #of 117 162 182 181 101
contacts Contacts
%rating experience Residents 42% 47%
with Building
Department as Businesses 46% 57% 47%
IMPROVE excellent or good
BUILDING
DEVELOPMENT Rejection rates for Percentage 25.1% 24.0% 18.9% 20.1% 18.8%
RELATED inspections and plans Inspections
PROCESSES
Plans 19.8%' 28.6%" 30.0%
Turnaround time for #of Days 23.1 16.1 19.2 18.2 15.8/
plans review
Maximizing Value to Our Community for the Tax Dollars Paid
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
MAXIMIZE %rating the Overall Residents 50% 46% 65% 56%
EFFICIENT Value of City services
DELIVERY OF for tax dollars paid as Businesses 41% 55% 55% 52%
SERVICES Good or Excellent
CONTROL Average salary and $Amount 62,460 64,459 TBD
COSTS OF fringe paid per City Salary
PAYROLL employee
INCLUDING 33,696 36,842 TBD
SALARY AND Fringe
FRINGES/
MINIMIZE Operating Millage Rate Millage 7.425 7.481 7.374 5.6555 5.6555 5.6555 6.2155 6.1655,(
TAXES/ Rate
ENSURE
EXPENDITURE
TRENDS ARE
SUSTAINABLE
OVER THE
LONGTERM
%rating the City of Residents 84% 83% 87% 89%J
Miami Beach as a place
to live as excellent or
good
%rating Miami Beach Residents 66% 61% 75% 67%
city government as
Good or Excellent in Businesses 42% 58% 68% 61%
meeting their
expectations
INCREASE
COMMUNITY
SATISFACTION %that agree or strongly Residents 56% 63% 70% 70%,/
WITH CITY agree that it was easy
GOVERNMENT to get to someone who Businesses 57% 61% 68% 61%
could help them during
their most recent
contact with the city(by
source of info and
reason for contact)
that agree or strongly Residents 65% 65% 78% 75%,/
agree that employees
that assisted during Businesses 67% 69% 75% 74%,f
their most recent
contact with the city
had the proper training
and knowledge(by
source of info and
reason for contact)
Average overall rating
for city service shopper
program(1-Not Rating 3.39 3.78 4.16 3.69 4.10 3.93
Satisfied to 5-Extremely 4.08,/
Satisfied)
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
Average#of days to Number of days
issue a business tax 10 10 9
receipt
%rating overall quality
of fire,EMR,ocean Fire
INCREASE rescue(OR)and Residents 96% 96% 97% 91%
COMMUNITY emergency/hurricane
SATISFACTION preparedness as Businesses 85% 96% 95% 93%
WITH CITY excellent or good
GOVERNMENT EMR
(CONTINUES) Residents 90% 91%, 96% 89%
Businesses 81% 93% 93% 93%,/
Ocean Rescue
Residents 95% 92% 95% 86%
Businesses 74% 93% 95% 88%
Emergency 91% 84% 92% 83%
Prepared
Residents
Businesses 89% 81% 91% 86%
%of Key Performance
Indicators improved in Percent 11% 35% 39% 58% 65% 54% TBD
the last fiscal year
,[Indicates Improvement
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
"Rating as fourth quarter FY2009/10
Supporting Outcomes to Sustainability of Vision
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
participation in
recycling programs Residential TBD
Commercial
ENHANCE THE
ENVIRON- Tons of residential
MENTAL waste recycled #of tons 349 536 2,016 2,085 2,111,/
SUSTAINABILITY
OF THE
COMMUNITY %of City facility energy Percent
use supplied by 0% 0% 0%
renewable sources
#of private buildings
with Silver LEED Number of
certification Buildings 0 0 0 0 0 0 1 2✓
%that feel the amount Residents 60% 62% 79% 87%�/
of information they get
is the right amount Businesses 50% 55% 66% 88%./
ENHANCE
EXTERNAL AND
INTERNAL
COMMUNICA-
TIONS FROM AND %that strongly agree or Residents 66% 62% 69% 67%
WITHIN THE CITY agree that the City of
Miami Beach Businesses 49% 58% 61% 59%
government is open
and interested in
hearing their concerns
%of transactions Under TBD
available on-line Development
EXPAND
E-GOVERNMENT
#of types of #of Types 47 52 58 62 66 79 82 82-/
transactions available
on line
Business Case $Amount $50,000 $85,000 $6,200 0 $181,000 TBD
estimates of$'s to be
saved or additional$'s
IMPROVE to be generated
PROCESS through information
THROUGH technology investments
INFORMATION
TECHNOLOGY $Information $Amount(in 0.587 0.695 1.043 0.298 0.552 0.199 TBD
Technology millions)
investments to
increase revenue,
improve efficiency or
improve customer
service
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
Overall city bond rating Moody's: Al Aa3 Aa3 Aa3 Aa3 Aa2 Aa2 Aa2,/
IMPROVE THE S&P: AA- AA- AA- AA- AA- AA- AA- AA-
CITY'S OVERALL
FINANCIAL
HEALTH AND
MAINTAIN $'s in City General 11%Emergency $18.6m $22.5m $24.1m $25.5m $26.0m $25.Om $26.2m $27.Om
OVERALL BOND Fund reserve accounts Revenue
RATING
6%Contingency $14.1m $12.3m $12.6m $13.8m $13.6m $14.3m $14.7m
Reserve
PROMOTE Under Development TBD
TRANSPARENCY
OF CITY
OPERATIONS
STRENGTHEN Under Development TBD
INTERNAL
CONTROLS
of employees Percent 83.8%
agreeing or strongly
agreeing that they
would recommend the
City as a place to work
ATTRACT AND %of employees Percent 93%
MAINTAIN A agreeing or strongly
WORKFORCE OF agreeing that they are
EXCELLENCE proud to be a City
employee
Employee turnover rate Percent 1.3% .6% 1.3% .8% .6% 1.0% 12.6%
Employee vacancy rate Under TBD
Development
F:\OBPI\$ORG DEV&PERF IMP\Organizational Development\Organizational Development\Strategic Plan 2012