029-1995 DM 29-1995
Department Memorandum #
MEMORANDUM
TO: All ACM's, Executive Aests, and Dept Directors
FROM: Jo. se Garcia-Pedresa
DATE: ~tl~ 2M~nT:i~
SUBJECT: MANAGER'S ORIENTATION CLASS FEATURING
THE INTERACTIVE VOICE RESPONSE SYSTEM
Manager's Orientation sessions featuring the Interactive Voice Response, or IVR, are scheduled for
Wednsday and Friday, August 2 and August 4, fggS. Offering a basic overview of the Interactive Voice
Response system, this orientation session is intended to assist managers in identifying their deparimental
involvement in the area of citizen complaint processing. All managers (including Assistant City Managers,
Executive Assistants, end Department/Division Directors) era required to attend this vital session.
Computers & Communications will be hosting this orientation as well as accepting departmental
feedbackastothetyposofcomplaintstypicallyenceuntered. ThisinformationwillbeusedtopregramthelVR
system for greater e~'#ciency and citizen responsiveness.
All participants must centact Computers & Communications by faxing the completed memo to -7546
or by calling extension -7040 to make reservations. Please be sure to indicate your first and second session
preference. Seating is limited for each session. Reservations are accepted on a first-come-first-served basis
and will be confirmed by phone.
*** IVR MA~IAGER ORIENTATION SESSION ***
~SE~V~TZONS
LOCATION: Training Room (former Light Duty Room)
2nd Floor City Hell
NAME:
I'
I'
SESSION PREFERENCE: PZease indicate First (1) and Second (2) preference.
~ Wednesday 2, August 2, 1995
Morning Session: 9:00 a.m.
Wednesday 2, August 2, 1995
Afternoon Session: 1:00 p.m. - 3:00 p.m.
Friday, August 4, 1995
Morning Session: 9:00 a.m. - 11:00 a.m.
*Reservations are made based on space availability.