LTC 247-2010 Cleanliness Index & Assessment Results 09/10 Qt 3m MIAMIBEACH
OFFICE OF THE CITY MANAGER Z~P~ S~~w ~ ( F'i'i ~!~ 3
LTC# LETTER TO CO~I~tIISSION _,: r,
247-2010 ~ U ~ r I t, E
TO: Mayor Matti Herrera Bower and Members of the City Commission
FROM: Jorge M. Gonzalez, City Manager
DATE: September 20, 2010
SUBJECT: Cleanliness Index & Assessment Program Results for FY 2009/10 Quarter 3
The purpose of this Letter to Commission is to communicate the results of the award winning
Cleanliness Index and Assessment program from FY2009/10 Quarter 3 (April 1, 2010 to June
30, 2010).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of performance
ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of litter, litter/
garbage cans/dumpsters, organic material, and fecal matter. The results of the assessments are
used to monitor the impacts of recently implemented initiatives to target areas for future
improvements, and assure the quality of services.
During FY2006/07, the City tightened the target for the Citywide and area-specific cleanliness
indices from 2.0 to 1.5 -the lower the score on the cleanliness index indicates a cleaner area.
This target continues to be the same through FY2007/08, FY 2008/09, and FY2009/10. As
important, the City also has a goal to ensure that 90 percent of assessments score 2.0 or better.
Summary of the Cleanliness Assessment Results FY 2009/10 Quarter 3
Overall, the citywide cleanliness index remained steady during FY09/10 Quarter 3 when
compared to the same quarter in FY2005/06 (the first year the program was implemented), but
increased unfavorably by 9.3% when compared to the same quarter in FY2008/09. In general,
the City's cleanliness has steadily progressed as evidenced by the index, anecdotal information,
and results of our most recent resident surveys.
Positive and Improved Areas in FY 2009/10 Quarter 3
Alleys- Alleys across the Beach improved by 21.4%, with the most significant increase
in South Beach due to support from Code Enforcement, .when compared to the prior
quarter. Poor scores in the North Beach area are due to an increase in illegal dumping,
especially in the Everglades Court area. Public Works will look into having Everglades
Court paved, while Code Enforcement will expand community outreach regarding
dumping days.
Areas of Focus
Residential Streets/Sidewalks- Scores appeared as an area of focus due mostly to
excessive organic material left behind by resident gardeners. Code Compliance will
provide outreach to neighborhoods regarding illegal dumping of organic materials.
Commercial Streets/Sidewalks -This area appeared an area of focus mostly due to
poor litter scores and need for pressure cleaning on the 1100 block of Lincoln Road
between Lenox and Alton. Public Works directorwillfollow-up with contractorto resolve
this issue.
the prior ~
collecting ~
work with 1
to litter during shift change:
to homeless. Code will pr
establishments around the
regarding homeless in the
• Overall scores in parking lots improved when compared to
Parks remained steady. Constant scores are due to trash
'ash liner and not being removed. Sanitation will continue to
inforce their role and will begin to charge September 1 for
Street Parking Lot appeared as an area of focus mostly due
> at local establishments and 72"d Street Bandshell area due
wide support through observation of shift changes at local
46~' Street Parking Lot and continue to work with police
North Beach Bandshell area.
Cleanliness Kev Intended Outcome
Cleanliness was identified in our community surveys as a key driver impacting overall quality of
life. Also, in the 2009 survey, residents and businesses rated cleanliness as the number one
service the City should strive not to reduce. Although additional improvement remains good,
since the inception of the cleanliness assessment program, the City has seen noted increases in
overall service levels and satisfaction in the community in this important service area.
~~ ~ FY 20091t0 % change
Publie Area qt q2 43 q4 FY Scoro from same
%change %change In quarter in
from prior qtr prior FY qtr base year
Comm
Cornrtam.L
' Private / Bwineea garbage dumpatera scores are not used in gre calculation o(fhis score.
" Private /Business garbage dumpstere ware not aeseeaed in FY05 Q4 and FY08 qt.
Note: Target In FY2006I08 was 2.0 and was changed to 1.5 in FY2008/07
Next Quarter Assessments
City employees and Neighborhood Leadership Academy alumni and students are conducting
cleanliness assessments every quarter. If you or any member of your staff is interested in
participating in the City's Public Area Cleanliness Program, please contact Leslie Rosenfeld with
the Office of Budget and Performance Improvement Organizational Development Division at
extension 6923.
If you have any further questions, please feel free to contact me.
JMG/JGG/KG LDR