LTC 037-2011 Cleanliness Index MI
OFFICE OF THE CITY MANAGER
LTC #037 -201 LETTER TO COMMISSION,
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TO: Mayor Matti Herrera Bower and Members of the City Commission
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FROM: ° Jorge M. Gonzalez, City Manager
DATE: February 7, 2011 C,0 ;
SUBJECT': Cleanliness Index & Assessment Program Results for FY 2010/11 Quarter 1
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The purpose,of this Letter to Commission is to communicate the results of the award WM' nFI
Cleanliness Index and Assessment program from FY2010111 Quarter 1 (October 1, 2010 to
December 31, 2010).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of performance
ranging from 1.0. (Very Clean) to 6.0 (Very Dirty) and includes assessments of litter, litter/
garbage cans /dumpsters, organic material, and fecal matter. The results of the assessments are
used to monitor the impacts of recently implemented initiatives to target areas for future
improvements, and assure the quality of services.
During FY 2006/07, the City tightened "the target for the Citywide and area - specific cleanliness
indices from 2.0 to 1.5 - the lower the scoreon the cleanliness index indicates a cleaner area.
This target continues to be the same through FY 2007/08, FY 2008/09, FY 2009/10; and FY
2010/11. As important, the City also has a goal to ensure that 90 percent of assessments score
2.0 or better.
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Summary of the Cleanliness Assessment Results FY 2010/11 Quarter 1
Overall, the citywide cleanliness index improved during FY 2010/11 Quarter 1 by 26.1 % when
compared to the same quarter in FY2005/06 (the first year the program was implemented) and
improved by 5.2% when compared to the same quarter in FY2009/10. In general, the City's
cleanliness has steadily progressed as evidenced by the index, anecdotal information, and
results of our most recent resident surveys.
Positive and Improved Areas in FY 2010/11 Quarter 1
• Streets (Commercial- Entertainment) - Streets across the Beach improved, with a
slight decrease in residential areas. Organic material appears to be the cause of the
increase in residential streets, however, overall improvement across the board.
Parks Scores improved 'by 5.7% when compared to the prior quarter, with a slight
decrease of 5.7% when compared to the same quarter in FY2009/10. Parks will
continue to work with sanitation to address any issues surrounding. garbage cans, as
well as waste hauler responsibilities.
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Areas of Focus
• Alleys Overall scores in alleys improved by 14.2% when compared to the prior quarter
and 9.2% when compared to the same quarter in FY2009/10. Despite this improvement,
alley cleanliness ratings remain among the lowest citywide, primarily due to the usage of
the alleys by businesses for cleaning and graffiti on the dumpsters. Sanitation and Code
will address the issue with those businesses that are not in compliance.
Beaches - Scores improved by 4.5% and 5.6% respectively compared to the prior
quarter. Cleanliness of beaches between first and fourth streets remains an issue,
especially on weekends. Miami -Dade County personnel to review the data and address
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the issues. Overgrown beach spoil will be reviewed by Parks personnel and addressed.
Cleanliness Key Intended Outcome
Cleanliness was identified in,our community surveys as a key driver affecting overall quality of
life...ln addition in the 2009 survey, residents and businesses rated cleanliness as the number
one service the City should strive not to reduce. The City has implemented increases in service
levels and community satisfaction levels have improved. Overall scores have improved by
14.6% since the- inception the program.
im /\AAMIBEACH
Cleanliness Index Score Per Public Area (target = 1.5)
Index
Public Area FY2005 106 t - Extremely Clean
Q1 Q2 Q3 Q4 FY Score 2 - Clean
Overall City Score 2.20 1.94 2.24 2.03 2.10 3- Somewhat Clean
Streets' 2.07 1.98 2.22 1.84 2.03 4 - Somewhat Dirty
Not including alleys 1.99 1.85 2.16 1.74 1.94 5 - Dirty
Commercial - Entertainment 1.84 178 2.44 1.74 1.95 1 6 - Extremely Dirt
Commercial - Non - Entertainment 1.89 1.87 1.81 1.75 1.83
Residential 2.25 1.93 2.11 114 2.01
Alleys 2.46 2.69 2.75 2.49 2.60
Sidewalks 2.02 2.05 2.33 1.84 2.06
Commercial - Entertainment 1.87 1.95 2.50 1.86 2.04
Commercial - Non - Entertainment 1.97 2.15 1.91 1.79 1.95
Residential 2.28 2.11 2.35 1.83 2.14
Parks 2.08 1.53 1.93 2.04 1.90
Parking 2.25 2.26 2.30 2.01 2.21
Waterway 2.77 2.12 2.93 2.53 2.59
Beach Areas
City of Miami Beach Responsibility 2.02 1.68 1.80 1.91 1.85
Miami -Dade County Responsibility 1.96 1.78 2.04 1.95 1.93
FY2005/06 FY2006 /07 FY 2007 /08 FY 2008/09 FY 2009/10
Public Area FY Score FY Score FY Score FY Score FY Score % change % change % change
BASE from Base FY from Prior FY from Best FY
Overall City Score 2.10 1.78 1.75 1.75 1.80 -14.6% 2.4% 2.4%
Streets* 2.03 1.66 1.69 1.73 1.74 -14.1% 0.4% 4.8%
Not including alleys 1.94 1.57 1.59 1.66 1.66 - 14.0% 0.4% 6.3%
Commercial - Entertainment 1.95 1.56 1.56 1.65 1.69 -13.4% 2.3% 8.5%
Commercial - Non - Entertainment 1.83 1.51 1.60 1.65 1.63 -10.6% -0.7% 8.4%
Residential 2.01 1.63 1.64 1.68 1.65 -17.6% -1.4% 1.5%
Alleys ** 2.60 2.28 2.07 1.97 1.99 - 23.3% 1.3% 1.3%
Sidewalks 2.06 1.66 1.72 1.73 1.75 -14.9% 1.5% 5.4%
Commercial - Entertainment 2.04 1,61 1.68 1.69 1.77 -13.6% 4.7% 9.4%
Commercial - Non - Entertainment 1.95 1.64 1.75 1.79 1.77 -9.4% -1.2% 7.8%
Residential 2.14 1.74 1.75 177 1.71 -20.0% -3.3% -1.6%
Parks 1.90 1.75 1.52 1.55 1.57 -17.1% 1.2% 3.2%
Parking 2.21 1.81 1.87 1.96 2.00 -9.1% 2.2% 10.7%
Waterway 2.59 2.08 2.09 2.10 2.11 -18.4% 0.4% 1.5%
Beach Areas
City of Miami Beach Responsibility 1.85 1.75 1.59 1.62 1.59 -13.8% -1.5% 0.5%
Miami -Dade County Responsibility 1.93 1.91 1.70 1.61 1.63 -15.8% 11% 11%
FY 2009/10 % change
Public Area from same
Q1 Q2 Q3 Q4 FY Score % change % change in quarter in
from prior Qtr prior FY Qtr base year
Overall City Score 1.71 1.92 1.80 1.74 1.80 -3.5% -8.6% -14.1%
Streets* 1.68 1.95 1.70 1.63 1.74 -4.3% -13.2% - 11.5%
Not including alleys 1.63 1.83 1.65 1.54 1.66 -6.5% -13.7% -11.3%
Commercial - Entertainment 1.70 1.92 1.63 1.50 1.69 -7.9% -13.1% -13.6%
Commercial - Non - Entertainment 1.61 1.84 1.56 1.54 1.63 -1.5% -15.5% - 12.3%
Residential 1.55 1.67 1.76 1.63 1.65 -7.2% - 12.5% -6.0%
Alleys - 1.88 2.37 1.86 1.85 1.99 -0.7% -12.0% - 25.6%
Sidewalks 1.74 1.92 1.76 1.59 1.75 -9.7% - 12.6% -13.7%
Commercial - Entertainment 1.82 1.98 1.70 1.56 1.77 -8.2% -10.4% -16.0%
Commercial- Non - Entertainment 1.72 1.93 1.80 1.63 1.77 -9,5% -18.8% -9.2%
Residential 1.68 1.74 1.85 1.59 1.71 - 14.5% -14.2% -13.2%
Parks 1.61 1.61 1.67 1.57 3.6% -6.7% -18.2%
Parkin 2.00 2.22 1.99 1.80 2.00 -9.3% -15.9% -10.2%
Waterway 1.91 2.27 2.10 2.16 2.11 3.0% -1.4% - 14.4%
Beach Areas
City of Miami Beach Responsibility 1.56 1.56 1.67 1.59 1.59 -4.3% -1.3% -16.4%
Miami -Dade County Responsibility 1.63 1.56 1.65 1.67 1.63 1.0 - 5.8% - 14.4%
% change
Public Area FY 2010/11 from same
Q1 Q2 Q3 Q4 FY Score % change % change in quarter in
from prior Qtr prior FY Qtr base year
Overall City Score 1.63 -9.4% -5.2 % -26.1%
Streets* 1.59 -8.8% -5.6% -23.2%
Not including alleys 1.54 -7.5% -5.5% -22.7%
Commercial - Entertainment -11.7% -12.1% -18.7%
Commercial - Non - Entertainment 1.56 -4.3% -2.6% -17.2%
Residential 1.59 -3.7% 3.0% -29.3%
Alleys 1.71 - 14.2% -9.2% - 30.6%
Sidewalks 1.68 -3.9% -3.0% - 16.6%
Commercial - Entertainment 1.63 -8.0% -10.7% -12.9%
Commercial - Non - Entertainment 1.64 -T6% -4.7% -16.8%
Residential 1,79 7.0% -21.3%
Parks -5.7% 5.7% -28.8%
Parkin 1.72 -14.3% -14.3% -23.7%
Waterway 1.76 -16.4% -7.5% - 36.3%
Beach Areas
City of Miami Beach Responsibility 1.52 -4.5% -2.4% -24.7%
Miami -Dade Count Responsibility 1.54 -5.6% -5.5% -21.6%
Private / Business garbage dumpsters scores are not used in the calculation of this score.
" Private / Business garbage dumpsters were not assessed in FY05 Q4 and FY06 01.
Note: Target in FY2005/06 was 2.0 and was changed to 1.5 in FY2006/07
m MIAMI BEACH
Percentage of Assessments scori 2.0 or better (target = 90 %)
FY2005 /06 FY2006 /07 FY 2007/08 FY 2008/09 FY 2009110 Difference Difference Difference
Public Area FY Score FY Score FY Score FY Score FY Score from Base FY from Prior FY from Best FY
BASE
Citywide 65.2% 82.4% 80.3% 81.0% 79.4% 14.2% -1.6% -3.0%
Streets 73.4% 89.8% 87.4% 87.1% 86.4% 13.0% -0.7% -3.4%
Commercial- Entertainment 67.3% 88.2% 88.1% 87.8% 20.5% -0.3% -2.2%
Commercial - Non - Entertainment 82.3% 88.5% 84.6% 87.3% 5.0% 2.7% -5.2%
Residential 73.5% 85.6% 86.1% 87.0% 82.5% 9.1% -4.5% 4.5%
Sidewalks 66.7% 87.6% 80.8% 85.2% 80.9% 14.2% -4.2% -6.7%
Commercial- Entertainment 63.6% 89.8% 84.8% 88.6% 81.4% 17.8% -7.2% -8.4%
Commercial - Non - Entertainment 71.8% 88.0% 77.7% 78.3% 81.4% 9.6% 3.0% -6.6%
Residential 66.2% 84.1% 78.3% 83.9% 79.6% 13.4% -4.2% -4.5%
Alleys* 41.9% 59.6% 63.8% 67.0% 1 69.0% 27.0% 2.0% 2.0%
Parks 66.6 1 76.8% 86.2% 84.1% 89-1% 22.5% 4.9% 2.9%
Parking 56.4% 76.4% 74.4% 72.8% 65.7% 9.2% -7.1% - 10.7%
Waterway 54.5% 69.4% 69.5% 71.9% 71.6% 17.2% -0.3% -0.3%
Beach (CMB) 73.1% 81.4% 86.2% 84.4% 87.3% 14.2% 2.9% 1.1%
Beach (MDC) 71.2% 74.0% 84.5% 85.8% 88.7% 17.5% 2.9% 2.9%
Difference
Public Area FY2009 110 Difference from same
Difference from prior FY quarter in
Q1 Q2 Q3 Q4 FY Score from prior Qtr Qtr base year
Citywide 80.0% 71.7% 80.2% 85.6% 79.4% 5.4% 7.7% 10.1%
Streets 86.5% 78.1% 88.4% 86.4% 4.0% 8.3% 7.7%
Commercial- Entertainment 86.0% 78.8% 87.8% 0.9% 7.2% 19.1%
Commercial - Non - Entertainment 87.0% 76.9% 87.3% 3.7% 17.0% -3.5%
Residential 86.8% 78.7% 77.2% 87.3% 82.5% 10.1% 3.3% 1.2%
Sidewalks 79.7% 72.2% 82.1% 89.8% 80.9% 7.8% 8.9% 10.6%
Commercial- Entertainment 78.8% 70.0% 84.9% 81.4% 6.9% 6.0% 20.1%
Commercial - Non - Entertainment 83.1% 69.8% 83.7% 88.8% 81.4% 5.0% 21.0% 1.4%
Residential 77.9% 79.5% 74.1% 87.0% 79.6% 12.9% 1 7.0% 4.8%
Alleys* 71.7% 55.8% 73.1% 75.2% 69.0% 2.1% 11.7% 19.1%
Parks 86.3% 88.9% 86.7% 89.1% -2.2% 11.0% 22.9%
Parking 65.1% 50.8% 69.6% 77.2% 65.7% 7.6% 8.2% 8.2%
Waterway 82.8% 68.9% 67.5% 67.4% 71.6% -0.1% -4.8% 10.6%
Beach (CMB) 88.6% >} 80.9% 1 87.4% 87.3% 6.5% -3.3% 8.9%
Beach (MDC) 88.6% 89.7% v 1 ax- i 1 84.4% 88.7% -7.7% 0.2% 7.2%
Difference
Public Area FY2010/11 Difference from same
Difference from prior FY quarter in
Q1 Q2 Q3 Q4 FY Score from prior Qtr Qtr base year
CitVwide 88.6% 3.0% 8.7% 31.2%
Streets 2.2% 8.1% 28.9%
Commercial- Entertainment 3.2% 10.9% 30.8%
Commercial - Non - Entertainment -0.1% 7.3% 17.6%
Residential 3.8% 4.3% 34.3%
Sidewalks 88.3% -1.5% 8.7% 25.7%
Commercial- Entertainment -0.9% 12.1% 21.8%
Commercial - Non - Entertainment 1.2% 6.9% 26.5%
Residential 81.7% 1 -5.3% 3.8% 29.3%
Alleys* 1 82.9% 1 1 7.6% 11.2% 45.2%
Parks 7.8% -0.1% 48.1%
Parking 81.4% 4.2% 16.3% 33.4%
Waterway 78.9% 11.6% -3.9% 36.0%
Beach (CMB) 6.5% 5.2% 29.8%
Beach MDC 12.1% 7.9% 1 21.2%
Next Quarter Assessments
City employees and Neighborhood Leadership Academy alumni and students are conducting
cleanliness assessments every quarter. If you or any member of your staff is interested in
participating in the City's Public Area Cleanliness Program, please contact Leslie Rosenfeld with
the Office of Budget and Performance Improvement Organizational Development Division at
extension 6923.
If you have any further questions, please feel free to contact me.
JMG/ G GB /LDR