LTC 222-2011 Cleanliness Index & Assessment Prog Qt 3 FY 10/11 }
114. i 1
MIAMI BEACH
RE cEivEn
14III
OFFICE OF THE CITY MANAGER 6 A� S' 2 7
LTC # 222-2011 ! LETTER TO f r - b c tN
TO: Mayor Matti Herrera Bower and Members of the City Commission
FROM: Jorge M. Gonzalez, City Manager
DATE: September 2, 2011
SUBJECT: Cleanliness Index & Assessment Program Results for FY 2010/11 Quarter 3
The purpose of this Letter to Commission is to communicate the results of the award winning
Cleanliness Index and Assessment program from FY2010/11 Quarter 3 (April 1, 2011 to June
30, 2011).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of performance
ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of litter, litter/
garbage cans /dumpsters, organic material, and fecal matter. The results of the assessments are
used to monitor the impacts of recently implemented initiatives to target areas for future
improvements, and assure the quality of services.
During FY 2006/07, the City tightened the target for the Citywide and area - specific cleanliness
indices from 2.0 to 1.5 — the lower the score on the cleanliness index indicates a cleaner area.
This target continues to be the same through FY 2007/08, FY 2008/09, FY 2009/10; and FY
2010/11. As important, the City also has a goal to ensure that 90 percent of assessments score
2.0 or better.
Summary of the Cleanliness Assessment Results FY 2010/11 Quarter 3
Overall, the citywide cleanliness index improved during FY 2010/11 Quarter 3 by 24.6% when
compared to the same quarter in FY2005/06 (the first year the program was implemented) and
improved by 6.1% when compared to the same quarter in FY2009/10. In general, the City's
cleanliness has steadily progressed as evidenced by the index, anecdotal information, and
results of our most recent resident surveys.
Positive and Improved Areas in FY 2010/11 Quarter 3
• Parks- Scores improved by 13.7% when compared to the same quarter in FY2009/10,
with a 28.0% improvement when compared to the same quarter in FY2005/06. Parks will
continue to work with sanitation to address any issues, as well as waste hauler
responsibilities.
• Beaches - Scores improved by 22.2% for areas covered by Miami Beach staff and
25.5% for areas covered by MDC compared to the same quarter in FY2005/06, with a
16.2% and 7.9% improvement from same quarter in FY 2009/10. Cleanliness of
beaches remains a priority, with multiple departments collaborating to address prior
issues. Miami -Dade County personnel are invited to participate in all quarterly meetings.
Code reassigned personnel to increase coverage in the mid -beach area.
Areas of Focus
• Alleys- Overall scores in alleys improved by 20.4% when compared to the same quarter
in FY 2005/06, with an increase of 17.7% when compared to the same quarter in
FY2009/10. Alley cleanliness ratings at 2.19 remain among the lowest citywide. Code
has reinstated daily reporting to sanitation and expanded alley drain inspections to
include weekends twice daily. Two additional code officers are inspecting alleys twice
per day after 5:00 p.m.. The utilization of locking mechanism dumpsters has been
recommended.
• Streets /Sidewalks (Commercial- Entertainment) — Streets /sidewalks across the
Beach improved by 13.5% and 24.9% respectively when compared to the same quarter
in FY 2005/06, with an increase in street litter of 12.9% when compared to the same
quarter in FY 2009/10. Litter and organic material appear to be the primary cause of the
overall increase. Street litter resulted in a 17.2% increase from the prior quarter and
organic material a 28.3% increase from the prior quarter. The majority of the
streets /sidewalks scoring greater than 2.0 are in the South Beach area. Sanitation will
be reviewing shift assignments to determine adjustments as needed. Code will increase
daily inspections by adding an afternoon detail and forwarding results to sanitation for
their review and immediate action.
• Parking Lots - Parking lots have improved 11.7% when compared to the same quarter
in FY 2005/06 and remain steady when compared to the same quarter in FY 2009/10.
Sanitation will adjust service schedules as needed to address issues and will be adding
an additional crew in FY 2011/12 to provide an additional day or two of service to 30
identified parking lots. Consideration of the placement of additional garbage cans and
increasing the size of the garbage cans in high traffic locations is being discussed.
Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality of
life. In addition, in the 2009 survey, residents and businesses rated cleanliness as the number
one service the City should strive not to reduce. The City has implemented increases in service
levels and community satisfaction levels have improved. Overall scores have improved by 14.3%
from FY2005/06 to FY2009/10.
MIA&AIBEACH
deanllnei1 floe Scare Per ubllc Ana (target =1.3l
- FWSN6
Public Area Q1 r Q2 Q3 Q4 FY Score
Overall City Score 2.20 1.94 2.24 2.03 2 10
Streets 2.07 1.98 2.22 1.84 2.03
Not including alleys 1.99 1.85 2 16 174 1.94
Commercial - Entertainment 1.84 1.78 2.44 1.74 1.95
Commercial - Non - Entertainment 1.89 1.87 1.81 1.75 1.83
Residential 2 25 1.93 2.11 1.74 2.01
Alleys 2.46 2.60 2.75 2.49 2.69
Sidewalks 2.02 2.05 2.33 1.84 2.06
Commercial - Entertainment 1.87 1.95 2.50 1.86 2.04
Commercial- Non- Entertainment 1.97 2.15 1.91 1.79 1.95
Residential 228 2.11 2.35 1.83 2 14
Parks 2.08 1.63 1.93 2.04 1.90
Parl i 2.25 2.26 2.30 2.01 2.21
Watervrav 2.77 2.12 2.93 2.53 2.59
Beach Areas
tulami Beach ResponsibilityOnly 2.02 ( 1.88 1.80 1.91 1.85
Miami- Dade County Responsibility 1.96 1 1.78 2.04 1.95 1.93
FY07A8 FYb8Al3
Pudic Area FY Score FY Score
, Overall Citv Score 1 .75 1.75
„Streets 1 99 1.73
Not including alleys 1 59 1136
Commercial - Entertainment 1 56 165
Commercial - Non- Entertainment 1 90 195
Residential 154 198
LYleys 2 D7 197
,Sidewalks 1.72 1.73
Commercial - Entertainment 1.68 199
Commercial - Non- Entertainment 1 .75 1.79
Residential 175 1.77
PA, s 1 62 16 5
, Parking 127 198
,Vlktervrav 2D9 210
Beach Areas
Miami Beach Responsibility Only 1 59 I 1 92
Miami -Dade County Responsibility 1 .70 191
R'01110
%Mabpa %Minim
Puna Ana Q1 Q2 Q8 OL FY pion fro m pab r FY tarn am FY
ton gin
,Overall CitvScore 1.71 192 1.80 1.74 120 -143%
,Streets 158 195 1.70 153 1.74 05 a -143%
Not indudingalleys 193 183 1 65 154 196 OD % -14.4%
Commercial - Entertainment 1.70 192 1.83 . " 1 69 2.47 - 13.3%
Commercial - Non- Entertainment 1 91 124 1.56 154 193 -1.2% -109%
Residential 1 55 1 97 1.76 1 93 1135 -1 8% -179%
Wleys 128 237 1.86 185 199 1D% -235%
,Sidewalks 1.74 192 1.76 1.59 1.75 127 -155%
Comrrerdal - Entertainment 1 82 198 1.70 1 56 1.77 4.7% -1337
Commercial - Nan- Ertertainmerrt 1.72 193 1.80 1.63 1.77 -1 1% -9.2%
Residential 1.68 1.74 1.85 159 1.71 -3 4% -20.1 %
Parks . 141' 1 191 1.61 197 157 137 -17.4%
Parking 2D0 222 1.99 180 290 207 -9.5%
,Waterway 191 207 2 2.18 _ 2.11 _ 05% -185%
Rear, h Areas
Miami Beach Responsibility Only 156 I 156 I 1.67 I 159 159 -19% I .141%
Miami -Dade County Responsibility 153 156 1 65 1.87 1 63 12 % -1557
P/10111 -
%ananas
Publm Area Q1 Q4 Q8 FY ion %obanao %Macias In tam ams
tam trlarQt prior FY Qtr nu arir In
bao ,ea-
Overall fty Srnre. 153 1139 1.69 55 % -6.1% - 245':.
Streets 1 190 1.92 20.0% 12.9% -135%
Not including alleys 1.54 151 1.76 16.6% 6.7% -185%
Commercial - Entertainment 154 1.74 13.D% 6.7% -287%
Commercial - Non- Entertainment 1 8 1.88 27.9% 20.5% 39%
Residential 1.59 151 1.67 10.6% -5.1% -209%
Alleys 1.71 129 2.10 15.9% 17.7% -204%
Sidewalks 1.68 1 1.75 5.4% -0 6% -249%
Commercial - Entertainment 153 199 1 657 59% -28.0 7
Commercial - Non- Entertainment 1 94 1 59 1.85 18.4% 2 896 -3 196
Residential 1.79 1 7 1 123 % 1897 3627
Par _ 139 697 -137% -2807
Parking, 1 .2 252 I 05% I 20% I -11.7%
A terwav 1.76 159 1.63 257 -22.4% -444%
Beach Areas
Miami Beach Responsibility Only 1.52 141.3 I 1 IP -2 196 -162% -222%
Miami -Dade County Responsibility 154 f 0 1.52 i I I 897 I -7.9% I -2557
1
ea
Pero rrtaga otAiis:imanti :coring 20 orbattr(targat= 90%)
FY05/0c
Public Area Qi m ca Qa FY Boon
citywide 57 6% 71 1% 56 .7 % 75 5% 65 2 %
Stn=at) 65.7% 792% 63,996 842% 734%
Commercial - Entertainment 66 .1 % 81 .1% 475% 746% 673 %
Commercial - Non - Entertainment 76.7% 72 296 82.496 Of 114 823`1:
Residental
LYleys
Sidewalks : , .
Commercial - Entertainment 692% 71.8% 41.7% 71 .796 632 %
Commercial - Non - Entertainment 63 596 56 .496 79 8 % 87.4% 718 %
Residential 52.496 78 .1 % 52.196 82 2 % 66 2 % 1
Parks .. 1 , . ,, .
Parking 48 D% 59 5% 49 2 % 691396 564%
Waterway 42 9% 83 .7 % 345% 56 .8% 545 %
Beach A reas
Miam Beach Responsibility Only 64.196 83 8% 0007. 78 5% 73.1 %
Miami -Dade County Re sponsrbility 75 3 % I 78.4% I 53 A%
I 77 2 % 712 %
FY07,08 FY01909
Pub' is Area F Y Boom FY Boars
Citywide 80 3 % 81 DI
Streets 87.4% 87 .1 %
Commercial - Entertainment
Commercial - Non-Entertainment :.. : • :
Residential 87 D%
Flieys 67 D%
Sidewalks :1 . +. -
Commercial - Entertainment I
Commercial - Non-Entertainment
Residential
parks
Parkirq 744% 72 21
Waterway 68 5% 71 9%
Beach A reas
Miam Beach Responsibility Only 862% 84.4%
Miami-Dade County Responsibility 845% I 852%
FY09110
unman' ammo
Publ Area Q1 m QB 04 FY Boars tom odor tom boo
Streets :. :. J ::,• � I•.
Commercial - Entertainment 86.0% 788% t2'� 87;% 1.096 20.54
Commercial - Non- Entertainment 87.0% 769% i6 ,71 1111Z4a1 87396 3.7% 5.0%
ResidentalIM: i'' MUM IMMO
Wleys' Inktaiall MUM =UM 'SWAMI MOM Mb=
Sidewalks
Commercial - Entertainment MM. Mani MIME M
Commercial - Non - Entertainment : . , .. . . , .
Residential 779% 78596 74.1% 87.0% 796% 12.9% 13.4%
Parks 04.6% 862^% 88.9% 86.7% 89.1% -2246 22.5%
parking i 1: . .
Water.y 82.8% 689% 67.5% 67.4% 716% -0.1% 17.1%
Beach A reas
Miami Beach Responsibility Only . - • . 1 . e .
Miami -Cade County Re sponsibilrty 88.6% 89.7% EC2, 1% 84.4% 88.7% -7.7% 175%
1 FY10111
pnrnnoa G111nnu, DMIprim
Kb! is Area Q1 Qs Qa Q4 FY Boon To m ado r tam prior tom how
Q
i _ F FYQ} Web' •e
Streets
- Entertainment MUM .,
Commercial - Nor - Entertainment
Residential
Aleys • .- l' ' O al MIMI
Sidewalks 1111=1111
Commercial - Entertainment MUM MUJIIMMIIIIIMMIll M =UM
Commercial -Nor- Entertainment r •r, r ., �
Residential • .6'1' ., •r, r r
Parks - 4,81 32% 23546
p arking. :1.4 - .* 6 4946 244%
Waterway 78.9% 87.1% 88.5% 1.4% 21.046 54.046
RP.ch.4rea;
Miam Beach Responsibility Only 1.1% 11.4% 6
Miami-Dade County Responsibilrty I 8.146 I 3.946 I 34346
Next Quarter Assessments
City employees and Neighborhood Leadership Academy alumni and students are conducting
cleanliness assessments every quarter. If you or any member of your staff is interested in
participating in the City's Public Area Cleanliness Program, please contact Leslie Rosenfeld with
the Office of Budget and Performance Improvement Organizational Development Division at
extension 6923.
If you have any further questions, please feel free to contact me.
JMG /DRB /KGB /LDR