LTC 016-2013 Cleanliness Index MIAMI-BEACH.• : ,.. . • -.: .
OFFICE OF THE CITY MANAGER.. 31�j ('� : 55
LTC # 016 -2013 LETTE O COMIi11SlON
EE sK
TO: }` Mayor Matti.Herrera Bower and Members of the ity Commission
FROM: Kathie G. Brooks, City Manager .
. DATE: January 14, 2013
SUBJECTS Cleanliness Index & Assessment Program Results for FY 2012/13 Quarter 1 .
The purpose: of this Letter to Commission is to communicate the results • of the award
winning Cleanliness Index and Assessment program from FY2012/13 Quarter I (September
1,. 2012 to December 31, 2012). `
Background
The' Miami Beach Public Area' Cleanliness Index is an 'objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, litter/ garbage,cans /dumpsters organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services.
During FY 2006/07, the City tightened, the target for the Citywide and area- specific
cleanliness Jndicators from , 2.0 to 1.5 — the lower the score on the. cleanliness index.
indicates a cleaner area This• target continues' to be the same through' FY 2007/08, FY
2008/09, FY 2009/10, FY 2010/11, and FY 20.1 As important, the City also has a goal
to ensure that 90 percent of assessments score 2.0 or better.
$ummary'of the'Cleanliness Assessment Results FY 2012/13 Quarter 1'
Overall, the citywide cleanliness index improved during FY 2012/13 Quarter - 1 by 35.0%
-when compared to the same quarter in FY2005/06 (the first year, the program was
implemented) and.improved when compared tor the same quarter in FY2011/12 by 12.8 %.
In - . general, the City's cleanliness has steadily progressed as evidenced by., the index,
anecdotal information, and results-of our most recent resident survey. However, cleanliness
remains a top priority for the City.
Positive and Improved Areas in FY 2012/13 Quarter 1 ;
• ' Beaches .= Scores remained stable for areas covered by Miami Beach staff and
improved by 12.9% for areas covered by Miami Dade County (MDC) .compared to
the same quarter in FY2011/12. Cleanliness of beaches remains a .priority, with
multiple departments collaborating to address, prior issues. Further improvements
from - MiamkDade County include the increased number of garbage .cans on , the.
beach from 150 to 215. In addition, the garbage cans we're changed from 45
gallons to 70 gallons, to allow for increased usage. '
• Parks Overall scores improved by 11.1% when compared to the same quarter in
FY201.1/12 and 10.5% :when compared to the prior quarter: Organizational
Development will'provide training on the cleanliness index to park facility managers
and staff, to increase awareness of program factors. Parks will work with the
Homeless Outreach team to address specific issues in parks located in the North
Beach area.
Areas of Focus
• Waterways - Overall scores improved by 39,.4% -when compared to the same
quarter' in FY2005/06, but° this continues - to be an area of.focus as scores remain
poor compared, to all assessment areas. _ Waterways improved by 25.7% when
compared to the same quarter in FY2011/12. • Waterways in the North - Beach area
" reflect "a deterioration of 5.5% when compared to the prior quarter; however,
improved 37.1% when compared to the prior FY quarter, Public Works has selected`,
a new contractor -. and adjusted the schedule to. have greater, flexibility in order, to.
address issues immediately due' to shifting water currents and high - tid,es.
Organizational Development will provide training to contracted staff regarding
cleanliness index and program factors.
• Alleys Overall scores in alleys improved "5.7% when compared to the same quarter
in FY 2011/12. However, the, alley cleanliness, rating at 1.81 remains among the
poorest citywide. Illegal dumping in North Beach continues to be an issue and
overflowing dumpsters are issue in South Beach. Code enforcement will provide
support for the Recycling ordinance by distributing informational pieces .providEi by
Public Works to business owners in the South Beach area.
Parking Lots Overall; scores improved by 11.1% when compared to the same
quarter in FY2011/12. _ North Beach parking' lots reflect a moderate decline with a
4.2% change from the prior quarter,-with primary_drivers of the decline.being litter on
the, ground. and illegal dumping.. -As: of October 1, 2012; two.. (2) full crews are
servicing select parking: across lots across Miami Beach seven.. (7) days a week.
Sanitation will monitor and adjust as needed.
• Streets — Streets ad ross the Beach improved by 12.8% when compared to the same
- ,quarter in FY2011/12. Streets in the North Beach area declined by 11.3% when
compared- to the prior quarter, specifically the commercial non- entertainment area by
6.8 %.when compared to .the prior. quarter. Sanitation has adjusted crew scheduling
to address.North Beach issues in the - morning, both during the week and weekend
hours, and 'Will continue to monitor the North Beach issue.
• Sidewalks Sidewalks across the Beach 8.3% when compared to the same quarterµ
in FY2011/12. Sidewalks in residential areas in South Beach declined by.23.2% and
m 7.1 %'in North Beach when compared to the same quarter in FY2011/12; however, .
approximately 92.7% of residential sidewalks are, exceeding the established target.
The adjusted crew scheduling mentioned above impacts sidewalks along with.
streets.-
m
CMWltwe know Sow. Per PUNk Ana t1219111 = 1.5J
p AM 07 O2 03 CA FYSecim
Over l r il. 2.M 1.04 _ 24
�
szt WAIII I." IM
N nclua rsg alleys
Cmrnercaal - Enlierta,nment 1 54 1. i 8
rc
Cwrin a- Nm- EnMDin"nt
Rescienta Z25 1,10.5 1.74
Alleys 2AS 2
Sdk*AIka .3 1
m -
Co rA,c,M - Entemnment 1.87 195 .b 1 2
Com� - Non- £n0enamment tj� 2.15 13V 14.1
Res+oenta -
Puks 211141 t5
Parlor ■
jAill, JAW
Watertras
Beach Mars
Miami Beach Responsibility Only 2.02 1-
Miarni-Dwe County Respmis!bd ly
FY8610S PY0e18s P'0&M Mom MIA2 FY12r13
Ptb6o Area FY Sears FY sa«e FY seers FY soae FY Sdeee FY Seas ew.s n
0--it ly 3 =re 1.75 1.89 160 110
Suee" 2W 1.73 1.74 1.85 1.55
Not Including alleys 1 04 1-88 1.88 154
Commercial - Entertarmem 1 d5 1.85 1.80 1.
Commercial - Non- EntertanmeM 1.83 1.85. 1.83 1.57
Reslatmal 1 1.82 1.85 1.51
Alleys 260 1.07 1.99 in I.
e 2
Sldrola 1.73 1.75 143
mm
Coercial- Entertarnwq 1.80 1.77 164
Commercial - Non- Entenanrnem t. 1. 1. 193 1.5
ntal 1.77 1.71 1
Resrde 5g
Parks 1. 1.55 1.
Patkma 108 2.00 1b1 1.75
MIANUMANt .1 2.tI 1.70 1.08
BMWIALUI
Maim. Beam ResponsDcty Ony 1,85 1.82 1.
Ma-Dace Canty Responsibility 193 1.81 1.83
MWU
wes.lw r.rr
/li arse M Y Y M FY ieele rleelellt t•Y e0elew.
Overall CM Sc 1.84 163 1.55 153 1.50 -05%
Streem 184 1.50 1.51 1.55 -6 C% - Not including alleys 1. 8%
Commercial - Entenarme^t 151 -7.1% -
Commercial - Non Entertarinem 1 1.51 - 44%
Res,oem -5.3%
Alleys 192 1.03 1.82 1 1.84 -18%
S.dewalks i. -11.
Commercial - Entertanment 1. -1 -. % 7:
Commercial - Nm- Entertannwtt 1.80 1 1.81 1 3.8%
Reslaenual -1 - - -
p,,ky 3.5%
padum 1 f 1.01 i. 177 1. -3.3X
Waterway I ZA 1.94 1. 1 1.4 1. 4ZI. -24.3k
Beach Areas
Miami Beam Responsibility Only �.
Miam.Dace Canty Responsibility 155
FY1
• rr�e
Fltloawl W Oo Ye M FY teas YbwM %rewW� Mewr•
sae Pt >� Mier t�/Qb welts•
Overall Clv S.- -d 5 -1" 3% M 0
S - -128% -30.0%
Na ir.cludmg a" -8.4% - 13.8% 447%
Commercial - En ertmawtt -8.5% -13. -20.3%
ConvneneW - Nm Entwtwment -48% % -
Resldensal 44 - 13.11. -44 %
AM" 1 1 34% .284%
e.a &Wal" - -
Commercial - Entemanment -1.3% -294%
Commleroial - Non- Efeetranmeat -+0.8% - - -2d.9%
Resdn+ual -0.7% - -
Parks -t0.5% - -385%
pahiw -'4.1% - 4
��dill i. -3.4%
Mom Beach Responsbily Orly -30% -W 1%
Mia+4-0ade County Responsibility -5.8%
m
w
Pwoemape of Aa96e4maft acon6rp 2D or aerar 1X29 = 96`a',
FY06M
Pubic Area 01 m as ik j73A%
C We id. 57.5% 71.1 50.7% 75 5% Street 05.7% 7 9 Z'. 03.9% 84 8X Cwmercai - Entertainment Commercial - Non- Entertarawit 2 2%
Residential
Aaeys
Sklewaits r .
Cimmercar.- Entert3nnent % B% 417% 1.
Cornmetcal - No^- Enwta+ meet 035% 56 4% 79 E'. 87 4% 71.8%
Residential 524% 7S 52.1% _
EAJM
Parking
Waterway 42 .d
Beach Areas
Miami Beach RespemNiity On . 73.
M.artri -Wde Comity Responses: rty 55 3 °. -6 4': 53.9% 77 - 712%
FYWI10 FYt0111
Public Area FY eaw FV resew Vii, 794% 65.5%
Streets
Commerc a. - Entertarment
Commercal - Non- Entertaavnent 873% 090%
Residential
A,eys
Sidewalks 90 d
Commemal - Entertaiment 814% B0.1%
Commercial - Non- Enwitainment 814'. 858X
Residential p
P rka
Parkino
waterway 71.0% M
Beach Areas
Miami Beach Respornididy Onty 873%
Mami4)ade Cougy Responsesfity 887%
PY1tfl2
gerr roc
Pubic At" a m m K FYaam taerrra ttaerr
ar Yr
Y. r_
Streets
Commema:- Entertarment 88.3% 89.8% t12% 25.1%
Commerc al - Nc -Enwu nment 87.24 88.3% 89.0% 89.5k 3.3% 7.2%
Residential - -
Akeys
Sidewalks
Cou nwoial- Enwrtainment
Commemial - Non- Eniertai ment
Residential 3.5% 267%
Parke
Eatktgp. - c
W
Beach Aram
Miami Beach Respembility Only
Miami -Dade Canty Responsib,4
t OIN 3
Public Area w tit m a Fraw •rw aaor te�FrMr tentage
ttt Fr 1Y'
Streets
Commercial - Entertainment -
Commemial - Nan -Envwu merit
Residential 70 10% 37 -796
Ateys
SA Ike_
Commeq ioo – Entertaninent
Commercial - Non- Enaminmert
Resalemial - -
Parks
pin, 7.8% 71% 3.1% 35.8%
W�tervrav 3.0X 0.8% 18$% d0.1%
R A eas
Miami Beacn Resp Dnsibi ny Only
M amp -Oade Corny ResponSg)kdy
Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall.quality
of life. In addition, in the 2012 survey, residents and businesses rated cleanliness as the
number one service the City should strive not to reduce. The City has implemented
increases in service levels and community satisfaction levels have improved. Overall scores
have improved by 24.2% from FY2005/06 to FY2011/12.
Next Quarter Assessments
City employees and Neighborhood Leadership Academy alumni and students are
conducting cleanliness assessments every quarter. If you or any member of your staff is
interested in participating in the City's Public Area Cleanliness Program, please contact Dr.
Leslie Rosenfeld with the Office of Budget and Performance Improvement Organizational
Development Division at extension 6923.
If you have any further questions, please feel free to contact me.
c: Jorge Gomez, Assistant City Manager
Max Sklar, Assistant City Manager
Fred Beckmann, Public Works Director
Kevin Smith; Parks and Recreation Director
Saul Francis, Parking Director
Stephen Scott, Building Director
Hernan Cardeno, Code Compliance Division Commander
Robert Santos - Alborna, Code Compliance Division Director
Al Zamora, Sanitation Division Director
KGB:LDR
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