LTC 148-2013 Cleanliness Index And Assessment MIAMI BEACH 1
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OFFICE OF THE CITY MANAGER
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LTC # "148 -2013 LETTER TO C J` VI�8 IOsl�l�' �
CITY. � Le RK'S OF IGE
TO: Mayor Matti Herrera Bower and M mbers of e City Commission
FROM: Jimmy L. Morales, City Manager
DATE: April 26, 2013
SUBJECT: Cleanliness Index & Assessment rogram Results for FY 2012/13 Quarter 2
The purpose of this Letter to Commission is to communicate the results of the award
winning Cleanliness Index and Assessment program from FY2012/13 Quarter 2 (January 1,
2013 to March 31, 2013).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, litter/ garbage cans /dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services.,
During FY 2006/07, the City tightened the target for the Citywide and area - specific
cleanliness indicators from 2.0 to 1.5 the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same through FY 2007/08, FY
. 2008/09, FY 2009/10, FY 2010/11, FY 2011/12 and FY 2012/13. As important, the City also
has a goal to ensure that 90 percent of assessments score 2.0 or better.
Summary of the Cleanliness Assessment Results FY 2012/13 Quarter 2
Overall, the citywide cleanliness index improved during FY 2012/13 Quarter 2 by 25.3%
when compared to the same quarter in FY2005/06 (the first year the program was
implemented) and improved when compared to the same quarter in FY2011/12 by 11.0 %.
In general, the City's cleanliness has steadily progressed as evidenced by the index,
anecdotal information, and results of our most recent resident survey. However, cleanliness
remains a top priority for the City.
Positive and Improved Areas in FY 2012/13 Quarter 2
• Beaches - Scores improved for those areas covered by Miami Beach staff by 2.3%
when compared to the prior quarter and 5.2% when compared to the prior FY
quarter. Areas covered by Miami Dade County (MDC) declined slightly by 1.5%
compared to the prior FY quarter and .7% compared to the prior FY quarter due to
the month of March is a high impact special event period. However, all areas of the
ti beach rate below the 1.5 target, with 95.4% and 93.3% respectively having
assessments below 2.0. Cleanliness of beaches remains a priority, with multiple
departments collaborating to address issues. Prior improvements, which include
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increased number of garbage cans in high traffic areas and the use of larger cans
i (45 gallons to 70 gallons) have helped to sustain beach cleanliness and overall
improved assessments.
• Alleys Overall scores in alleys improved 6.6% when compared to the prior quarter
and 12.4% when compared to the prior FY quarter. Increased inspections by code
compliance staff implemented in Q4 of the prior fiscal year has contributed to
improved overall score and a decrease in illegal dumping across the beach.
However, the alley cleanliness rating at 1.69 remains among the poorest citywide.
! Litter on the ground and dumpster graffitti continue to be an issue in South Beach.
Areas of Focus
• Parks Overall scores improved by 2.7% when compared to the same quarter in
FY2011/12, but declined by 10.9% when compared to the prior quarter. Parks will
work with the Homeless Outreach team to address specific issues in parks located in
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the South Beach area.
Waterways - Overall scores improved by 18.4% when compared to the same
quarter in FY2005/06, but this continues to be an area of focus as scores remain
poor compared to all assessment areas. Waterways improved by 10.8% when
compared to the same quarter in FY2011/12. Waterways in the South Beach area
reflect a deterioration of 45.6% when compared to the prior quarter; however,
improved 12.6% when compared to the prior FY quarter due to litter and organic
material. Organizational Development has provided training to contracted staff
regarding cleanliness index, to increase awareness of program factors.
• Parking Lots - Overall, scores improved by 18.3% when compared to the same
quarter in FY2011/12. Middle Beach and North Beach parking lots reflect a decline
of 17.6% and 1.7 % respectively from the prior quarter, with primary drivers of the
decline being litter on the ground and illegal dumping. 'As of October 1, 2012, two
(2) full crews are servicing select parking across lots across Miami Beach seven (7)
days a week. Sanitation will monitor and adjust as needed.
• Streets Streets across the Beach improved by 10.7% when compared to the same
quarter in FY2011/12. Streets in the North Beach area declined by 18.9% when
compared to the prior quarter, specifically the commercial non - entertainment area by
F 23.9% when compared to the prior quarter. Sanitation has adjusted crew scheduling
to address North Beach issues in the morning, both during the week and weekend
hours, and will continue to monitor the North Beach issue.
• Sidewalks Sidewalks across the Beach improved 14.4% when compared to the
same quarter in FY2011/12. Sidewalks in commercial non - entertainment areas in
North Beach declined by 10.5% when compared to the prior quarter; however,
k approximately 93.2% of residential sidewalks are exceeding the established target.
The adjusted crew scheduling mentioned above impacts sidewalks along with
streets.
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Resaa11ss1
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3 62fi% 6t.7i 96dS% Eb.
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Comments -Mania M9 rRAM f WARb 71.
Relltl/Ilrl% 524% 731% 52.1% 4lL2%
29Af 4b3% 9604 6876 66fi%
29tlt�a 43D9% 991% 49 96 % 564%
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At 3r'] Beaen RezomIllb Only 93:3">t 6iA% 79.5s 73.!%
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79..49L 85.5%
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c4m,mcia-MVrEnerr , nme-' 373% Wo%
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A61*%
14 '.A.9% 86.79►
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mlamwaae Cou'G Re'AClib b
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cavA1Ga. 86.8% 81.395 59.7% 87 A9k i 9% 22.8%
33@!24 89.0% 1_6% 18.2%
Commersai- EMensmmem 89.3% 89.5% -03% 26.19%
Canrnertls - tion-Eneranmert
ReS�aeriCS t_4% 19.8%
A{75 75.8% 81.8% 87.1% 79.6% 6.3% 37.76
lmm2m( "A% 1.E% 24.8%
Commecal- Ettetanmert
Can iv al- Hon -E nmift nla 89.7% 96.9% 87.3% 89.6% 8t A% 2.a%
Rll+tlertal a.6% 26.7%
2�6 2.7% 29.6%
RAW= 84.7% 75.5% 57.3% 85.7% 83.3% -19% 2 &9%
AAMO 77.4% 82.2% 4191 19.6%
�d�
%A aml 8taM RiesPOIM Or6y
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amb- bab-
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NiWAtw M ad el t-So, *-P� I-%..
rjp0 89.5% 99.3% .:3% 6.9% ts.29%
itr44tc
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Canmertls- NWr6nenanmm t 1.6% 3.6% is.s%
Res4m 47% 0.7% s2%
AL fts
L *A% 4.8% 24 A%
Commen:.aV- Eraenamment - 1A% e.9% 22.3%
Oommenia -NOn f-rce tmm" 4.9% 39.3%
Ret+aereai
2AGI 4.1% -3.0% 2.I%
95.6% 11% 11.19% 27.1%
33.0% 79.1%
Saban Anal
Marl Bean Re$Orshl%ty Ony cm 0.9%
MlamrDaae c"G %Macrmb6b 4-0%
Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2012 survey, residents and businesses rated cleanliness as the
number , one service the City should strive not to reduce. The City has implemented
increases in service levels and community satisfaction levels have improved. Overall scores
have improved by 24.2% from FY2005/06 to FY2011/12.
Next Quarter Assessments
City employees and Neighborhood Leadership Academy alumni and residents are
conducting cleanliness assessments every quarter. If you or any member of your staff is
interested in participating in the City's Public Area Cleanliness Program, please contact Dr.
Leslie Rosenfeld with the Office of Budget and Performance Improvement Organizational
Development Division at extension 6923.
If you have any further questions, please feel free to contact me.
c: Mark Taxis, Assistant City Manager
Kathie G. Brooks, Assistant City Manager
Dr. Leslie Rosenfeld, Organizational Development
Jay Fink, Public Works Assistant Director
Kevin Smith, Parks and Recreation Director
Saul Francis, Parking Director
Stephen Scott, Building Director
Hernan Cardeno, Code Compliance Division Commander
Robert Santos - Alborna, Code Compliance Division Director
Al Zamora, Sanitation Division Director
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