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LTC 179-2013 Building Department's New Miami Beach Homeowner Help Desk i MIAMI BEAC OFFICE OF THE CITY MANAGER NO. LTC # 179 -2013 LETTER TO COMMISSION TO: Mayor Matti Herrera Bower and M bers of th City Commission FROM: Jimmy L. Morales, City Manager DATE: May 20, 2013 t SUBJECT: Building Department's New Miami each Homeowner Help Desk We are very pleased to report that beginning Monday, May 20, 2013, the City of Miami Beach Building Department opened its Homeowners' Help Desk in the first floor lobby of City Hall, next to the Cashier's station. The purpose of the Help Desk is to provide Building Department/Permitting assistance for Miami Beach condominium or single family homeowners. The desk will be staffed from 8:30 AM to 4:30 PM, Monday thru Friday, with experienced staff members ready to provide help to our residents_ in navigating Building Department processes. This service will include help with - forms, processing of permits, permit research, and personal assistance with necessary steps to obtain permits and inspections. This benefit is for Miami Beach homeowners only, and proof of residency /ownership will be required. The Help Desk will be advertised aggressively on the City's web site, and via e mail, MBTV and other means. Residents wishing to reach the desk by telephone can dial (305) 673- 7610, ext. 6956, or they may visit in person. JLM/ MVF /SS C") o `n f