LTC 390-2013 Cleanliness Index and Assessment Program Results for 2012/13 Quarter 4 ® MIAMI BEACH
OFFICE OF THE CITY MANAGER
LTC # LETT R TO COMMISSION
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TO: Mayor Matti Herrera Bower and Me bers of t City `?
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FROM: Jimmy L. Morales, City Manage
DATE: October 22, 2013
SUBJECT: Cleanliness Index &Assessment P gram Results for FY 2012/13 Quarter 4,�-
The purpose of this Letter to Commission is to communicate the results of the award
winning Cleanliness Index and Assessment program from FY2012/13 Quarter 4 (July 1,
2013 to September 30, 2013).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, litter/ garbage cans/dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services.
During FY 2006/07, the City tightened the target for the Citywide and area-specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same through FY 2007/08, FY
2008/09, FY 2009/10, FY 2010/11, FY 2011/12 and FY 2012/13. As important, the City also
has a goal to ensure that 90 percent of assessments score 2.0 or better.
Summary of the Cleanliness Assessment Results FY 2012/13 Quarter 4
Overall, the citywide cleanliness index improved during FY 2012/13 Quarter 4 by 17.2%
when compared to the same quarter in FY2005/06 (the first year the program was
implemented) and declined when compared to the same quarter in FY2011/12 by 9.8%. In
general, the City's cleanliness has steadily progressed as evidenced by the index, anecdotal
information, and results of our most recent resident survey, with 85.6% of all public area
assessments scoring 2.0 or better (target=90%). However, cleanliness remains a top
priority for the City.
Positive and Stable Areas in FY 2012/13 Quarter 4
• Streets— Streets declined by 10.2% when compared to the same quarter in
FY2011/12. However, streets in the North Beach area improved by 3.2% when
compared to the prior quarter. Sanitation has adjusted crew scheduling to address
North Beach issues in the morning, both during the week and weekend hours, and
will continue to monitor North Beach. The increase in construction in the South
Beach area appears to be a contributing factor to the increase in litter on the ground.
As such, the Public Works department will contact the Florida Department of
Transportation (FDOT) to discuss steps to help maintain the cleanliness of streets
while construction is underway.
• Sidewalks— Sidewalks across the Beach declined by 10.0% when compared to the
same quarter in FY2011/12. Sidewalks in residential areas remained stable, while
commercial areas declined. It is anticipated that steps taken per the above issues
regarding streets will affect sidewalks as well.
Areas of Focus _
• Alleys— Overall scores in alleys declined 21.1% when compared to the prior quarter
and 16.8% when compared to the prior FY quarter. Alley cleanliness ratings remains
among the poorest citywide at a score of 1.95. Data reflects an increase in
overflowing dumpsters, which may be overflowing because they are undersized or
under-serviced. In addition, excessive litter and graffiti (particularly on the
dumpsters) also increased through the rating period because of the summer break.
The Sanitation division will send a cure letter to the contracted waste haulers to
ensure they continue to obscure graffiti on the dumpsters as needed and the Code
division will ensure that crews are conducting the required one-hour minimum of
sanitation sweeps. In anticipation of summer 2014, Organization Development will
work with Miami-Dade County Public Schools and our police department to discuss
outreach efforts to youth regarding graffiti. Additionally, staffing delays in Code have
hindered enforcement efforts.
• Parks- Overall scores declined by 7.7% when compared to the same quarter in
FY2011/12 and 19.4% when compared to the prior FY quarter. Pine Tree Park
scores were amongst the lowest this quarter, with litter at the shoreline a primary
driver. Parks will work with sanitation and the public works environmental division to
determine best approach to address this issue.
• Waterways - Overall scores improved by 24.1% when compared to the same
quarter in FY2005/06, but this continues to be an area of focus as scores remain
amongst the lowest when compared to all assessment areas. Waterways declined
by 10.3% when compared to the same quarter in FY2011/12. Overall, scores
continue to improve from prior years, with sanitation monitoring the contractor.
• Parking Lots - Overall, scores declined by 5.6% when compared to the same
quarter in FY2011/12 and by 20.6% when compared the prior FY quarter.
Equipment failure during this period appears to be a contributing factor to the
decline, when compared to prior quarter results. Sanitation will continue to monitor
and adjust as needed.
• Beaches - Scores declined for those areas covered by Miami Beach staff by 9.7%
when compared to the prior quarter and 17.0% when compared to the prior FY
quarter. Areas covered by Miami-Dade County (MDC) declined by 4.6% compared
to the prior quarter and 11.9% compared to the prior FY quarter. Cleanliness of
beaches remains a priority, with multiple departments collaborating to address
issues. Prior improvements, which include increased number of garbage cans in
high traffic areas and the use of larger cans (45 gallons to 70 gallons), have helped
to sustain beach cleanliness. Miami-Dade County will be removing all of the older
trashcans that are still in the North Beach area and replacing them with the newer
70-gallon containers as well.
I
Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2012 survey, residents and businesses rated cleanliness as the
number one service the City should strive not to reduce. The City has implemented
increases in service levels and community satisfaction levels have improved. Overall scores
have improved by 17.2% from FY2005/06 to FY2012/13.
Next Quarter Assessments
City employees and Neighborhood Leadership Academy alumni and residents are
conducting cleanliness assessments every quarter. If you or any member of your staff is
interested in participating in the City's Public Area Cleanliness Program, please contact Dr.
Leslie Rosenfeld with Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
c: Mark Taxis, Assistant City Manager
Kathie G. Brooks, Assistant City Manager
Dr. Leslie Rosenfeld, Organization Development
Eric Carpenter, Public Works Director
John Rebar, Parks and Recreation Director
Saul Francis, Parking Director
Mariano Fernandez, Building Director
Hernan Cardeno, Code Compliance Division Commander
Robert Santos-Alborna, Code Compliance Division Director
Al Za ora, Sanitation Division Director
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