LTC 029-2014 Commission Retreat Agenda - January 31 - February 1 MIAMIBEACH
OFFICE OF THE CITY MANAGER
NO. LTC # LETTER TO COMMISSION
29-2014
TO: Mayor Philip Levine and Members f the City Co mission
FROM: Jimmy L. Morales, City Manager
DATE: January 17, 2014
SUBJECT Commission Retreat Agenda —Janu ry 31 and February 1, 2014
The purpose of this Letter to Commission is to provide you with a tentative agenda for
the Commission Retreat scheduled for Friday, January 31 and Saturday, February 1,
2014 at the W South Beach Hotel.
Attached please find the agenda for both days for your information and review.
Additionally, please find attached a copy of the current Strategic Plan 2011 Update and
the performance results updated through fiscal year 2012/13.
The draft Community Survey Questionnaires and timeline referenced on the agenda
were transmitted on January 8, 2014, via LTC 015-2014.
If you h ve any estions, or need additional information, please feel free to contact me.
JLM KqBIL
Attachments
c: Executive Staff
Jose Smith, City Attorney
Ralph Granado, City Clerk
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MIAMI BEACH
2014 COMMISSION RETREAT
W South Beach Hotel
2201 Collins Avenue
AGENDA
January 31 & February 1 , 2014
January 31 , 2014
9:00 AM Breakfast & Welcome
Review Meeting Management: Rules, Protocol &
Decorum
Overview of Retreat Process
10:45 AM Strategic Plan Survey Check-in
12:45 PM Lunch Break
2: 15 PM Pending City Issues
4:00 PM Executive Session — Labor Issues
5:30 PM ADJOURN
We ore committed to providing excellent public service and safety to all who live,work,and play in our vibrant,tropical,historic community.
MIAMI BEACH
2014 COMMISSION RETREAT
February 1 , 2014
9:00 AM Breakfast & Welcome
Priorities & Key Intended Outcomes
12:30 PM Lunch Break
2:00 PM Review Results
5:00 PM ADJOURN
We are committed to providing excellent public service and safety to all who live, work,and ploy in our vibrant, tropical,historic community.
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The Plan t o Md ...,e iami Beach Even etter
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MIAMBEACH STRATEGIC PLAN 2011 UPDATE
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85% of residents rated their overall
• quality of life within Miami Beach as
excellent or good.
75% of residents would definitely/
probably recommend Miami Beach as
an excellent or good place to live to
others.
The City of Miami Beach continues to make great strides in accomplishing its vision. In 2012 tax millage rate is 0.05 mills
2009, the City conducted its third set of community surveys. The community surveys are less than 2011. In addition, the City's
designed to provide resident input on quality of life,city services, and taxes;and to identify overall combined millage rate remains
key drivers for improvement. approximately 2.8 mills lower than it
was in Fiscal Year (FY) 1999100, and
After the 2009 Community Satisfaction Survey, the City Commission reviewed the City's in FY2010/1 1 it is lower than the total
strategic priorities and made recommendations to enhance the City's Strategic Plan based combined millage for 21 municipalities
on the latest survey results and the economic environment. In May 2011 the City Commission in Miami-Dade County
added two new outcomes — Improve building development related processes and Attract
and maintain a workforce of excellence;and one prior priority was deleted. There are now Miami Beach resident perks include
37 intended outcomes that reflect those areas that are important to our residents as we strive free and discounted events and
for continuous improvement. programs, among other benefits.
The City has achieved a great deal by staying focused on its mission, vision and strategic
priorities. By using performance measurements to gauge how well it is managing resources
and delivering services, the City has areas that have seen significant improvements since its
plan was first charted. The following pages highlight the City's priorities and show each of
the priorities aligned with Miami Beach's vision for the future.
MISSION
vibrant,We are committed to providing excellent public service and safety to all who live, work, and play in
our .. community.
VISION
The City of Miami Beach will be: Cleaner and Safer; Beautiful and Vibrant; a Unique Urban and
Historic Environment; a Mature, Stable Residential Community with Well Improved Infrastructure; a
Cultural, Entertainment Tourism Capital and an International Center for Innovation and Business;while
maximizing Value to our community for the Tax Dollars Paid.
VALUE STATEMENTS
We maintain the City of Miami Beach as a world-class city.
We work as a cooperative team of well-trained professionals.
We serve the public with dignity and respect.
We conduct the business of the City with honesty, integrity, and dedication.
We are ambassadors of good will to our residents, visitors, and the business community.
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CONTENTS
2 Cleaner
3 Safer
4 Beautiful and Vibrant; A Unique Urban and Historic Environment;
A Mature, Stable Residential Community
6 Well-Improved Infrastructure
7 Cultural, Entertainment Tourism Capital and an International Center for Innovation and
Business
8 Maximizing Value to our Community for the Tax Dollars Paid
9 Supporting Outcomes to Sustainabili of Vision
pp 9 ty
10 Results
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STRATEGIC PLAN 1
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CLEANER
Cleanliness continues to be one of the changes that would make Miami Beach a better
place to live, work, play, or visit. The City will maintain expanded cleanliness services that
were implemented in recent years for commercial and entertainment areas, alleys, parking INTENDED
lots, beaches, and residential areas. Using a quantitative index to assess the impact of
these efforts, the results have shown significant overall improvement. Between FY 2005/06 Improve
and FY 2010/11, the percent of citywide cleanliness assessments rating clean or very rights of way especially business
clean improved by 31 percent. None-the-less, residents continue to view cleanliness as an areas
important service area, and in the 2009 survey, it was cited as the most important service bhes
to retain. Efforts to enhance beach cleanliness are being coordinated with Miami-Dade • • •
County and the clean-up of waterways are conducted by contracted services. Cleanliness
of waterways in 2009 rated better than the 2005 surveys (61 percent of residents and
businesses rating as excellent or good compared to 49 percent in 2005), but continues to
be an area for improvement.
%of citywide cleanliness asessments rating clean or very clean
90%- 2009 SURVEY SAYS
so%- - - - - - -.
70%— - - - - - - - - - • 85%of businesses rated the overall quality of the beaches as
60%— - - - - - - excellent or good.
so%— — — — — —
40%— - - - - - - • 85%of residents and 86%of businesses rated the maintenance
30%— - - - - - - of parks as excellent or good.
so%— — — — — — —
10%— _ _ _ _ • 14 percentage point improvement by businesses overall in the
_
0% rating for street cleanliness in business areas.
MOOS/" FY2006/07 FY2007/08 FY2008/09 FY2009/10 FY2010/11
2 STRATEGIC PLAN
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Rift
SAFER
Although our public safety services are highly rated by our community,our residents continue
to identify safety as one of the top three factors that affect their quality of life and one of
the top two or three changes to make Miami Beach a better place to live, work, visit or
play. In particular, increasing crime prevention and visibility of police in neighborhoods
INTENDED OUTCOMES
were the two most frequent responses given that the City could address to improve public
safety. The City's implementation of a neighborhood contact program during FY 2005/06 Increase visibility of police
has shown positive results. In FY 2010/11 there were over 40,000 resident and business
contacts initiated by public safety personnel.Although the City experienced a slight increase Maintain crime rates •' •
in overall crime rates in 2010, crime is still significantly below historical levels, with a 22 national trends
percent decrease between calendar years 2000 and 2010. Property crimes (which include
burglary, larceny and auto theft) decreased by 21 percent while violent crimes declined 23
percent between calendar years 2000 and 2010. In addition, calls for service and arrests
have increased by]4 percent and 36 percent respectively since 2002, in part due to a 26
percent increase in average daily population.
Total Violent and Property Crimes
12,000 2009 SURVEY SAYS
,0,000
8000 • 90% of residents feel very safe or somewhat safe in their
neighborhoods during the night, an 18% improvement over
6,000 2007.
4,000 • 19%of residents rated more police as one of the two or three
2,000 changes that would make Miami Beach a better place to live,
0 oad �1 e �q o`a work, play, and visit.
STRATEGIC PLAN 3
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BEAUTIFUL AND VIBRANT; A UNIQUE URBAN AND HISTORIC
ENVIRONMENT; A MATURE STABLE RESIDENTIAL COMMUNITY
Miami Beach takes pride in maintaining the City's over 1500 historic building stock. prestigious and internationally recognized
jthe character of its unique, tropical, historic Of major significance is the completion Primary Year Program (grades K-5), Middle
landscapes and neighborhoods, including of the nationally recognized and award Year Program (grades 6-10) and Diploma
ensuring compliance with code regulations. winning Soundscape Park and the ongoing Program (grades 1 1-12).
Code enforcement coverage is available reforestation program installing 4,250
g Homeless outreach and placement services
throughout the city, including 24-hour trees to date.
e several days of the week. Recent continue to be a priority. Much has been
coverage Y
priorities include a focus related to the Successful recreation programs have accomplished in the last several years,with
listing and status of abandoned construction increased the number of participants the census count for homeless declining
in both the teen and senior scenes from 314 in November 2000 to 177 in
and property sites, including monthly
coordination between Code, Police, Fire, programs. The City's focus on enhancing January 2011, although increasing from
Building and Public Works. Nine part-time learning opportunities for youth through recent years. Efforts to maintain resources
code enforcement officers were added a comprehensive education compact for the upgrading of multi-family rental
in FY 2010/11 to address quality of life has resulted in many positive outcomes housing, purchasing and rehabilitating first
issues including littering on the beaches on including five public schools on Miami time homebuyer units, and down payment
weekends and during spring break.Growth Beach having attained International assistance to low-income homebuyers,
management initiatives continue to be Baccalaureate (IB) program authorization continues to support access to workforce
pursued, in addition to the maintenance of and designation as IB world schools. All housing.
Miami Beach public schools offer the
4 STRATEGIC PLAN
INTENDED OUTCOMES
Ensure safety and appearance of
� building structures and sites
1' �' Ensure compliance with code within
.� � I{ � �, � � ij�i f� �j �� Maintain Miami Beach public areas&
li,�, �'�t+,= ;�:; � `~ � �C�; � � .t t �,! `•�,,� ` �"., � Protect historic building stock
� �� '�j� �, ! ', t ` ,�� �'�� •�,���� t Maintain strong growth management
__ Increase satisfaction with family
- recreational activities
Improve the lives of elderly residents
AW
Enhance learning opportunities for
youth
Reduce the number of homeless
Increase access to workforce or
affordable housing
Promote and celebrate our city's
Homeless Census diversity
200
ISO
00• SURVEY SAYS
* 64% of residents and businesses . -. the
50 level of code enforcement and ordinances as excellent
or good.
0 * 77% of residents and businesses rated the amount of
historic preservation as the right amount.
ISO
* 85% of residents rated recreational programs as
excellent good.
STRATEGIC PLAN 5
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WELL-IMPROVED INFRASTRUCTURE
Improving mobility throughout Miami Beach is a priority with traffic flow one of our
community's major concerns. The City has continued to focus on enforcement for vehicles
blocking traffic lanes and intersections, including the implementation of a red-light camera
intersection safety program, reducing accidents and helping to alleviate vehicles blocking
traffic at busy intersections.Two-hundred and forty-four(244) bike racks have been installed
citywide as of FY 2009/10. The City now offers a self-service Bicycle Rental Program, to
support environmental sustainability and increase multi-modal mobility throughout the City.
INTENDED OUTCOMES
The public transit system's ability to get employees/customers across the city and traffic flow
for employees/customers to get to businesses improved when compared to the 2007 survey. Enhance mobility
Parking availability remains a priority, with planned renovations to several parking lots Improve parking ava ..
citywide. In addition, the completion of the new City Hall Garage (650 spaces); Fifth
and Alton Garage (500 City owned spaces); and the Pennsylvania Avenue Garage (550 Ensure value and timely delivery of
spaces) added 1,700 spaces to the City's parking inventory. This equates to a 43 percent quality capital projects
increase in the City's overall garage parking space inventory since 2009. Ensure well-maintained facilities
Completed capital improvement projects have been well received and there are more to
Maintain infrastructure
come. Completed capital improvement projects in 2010 include the Venetian Causeway
Cross Street Water Main Extensions, New World Symphony/Lincoln Lane North and Improve storm • ••_ citywide
Pennsylvania Avenue Improvements, and Scott Rakow Center Roof Replacement. During FY
2010/11 numerous other projects worth approximately $57 million have been completed. Preserve • beaches
There are more capital project improvements underway including Neighborhood Right of
Way and Underground Infrastructure Upgrades, Botanical Garden Improvements, Sunset rw
Harbor/Purdy Avenue Garage construction, Fire Station 2 (Historic Building and Hose
Tower Refurbishment),Convention Center Americans with Disabilities Act(ADA)Compliance
Improvements/Restroom Renovations, Police Building Elevator Renovation, Fleet/Sanitation
Building Waterproofing & Painting, and installation of City Hall Impact Glass.
%of projects with substantially completed construction and in 2009 SURVEY SAYS
beneficial use within 120 days of construction schedule
• 31% of residents and 43% of businesses rate the traffic flow
as excellent or good.
80 �' • 83% of residents and 85% of businesses rate the quality of
60 beaches as excellent or good.
• 55% of residents and 48% of businesses rated conditions of
the roads as excellent or good.
20
• 44%of residents and 45%of businesses rated storm drainage
b . 0, o as excellent or good.
�M1ooy�c b�c �ryooc �ryAOe�e N �ryo`o��
6 STRATEGIC PLAN
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CULTURAL, ENTERTAINMENT TOURISM INTENDED OUTCOMES
CAPITAL AND AN INTERNATIONAL CENTER Beach
FOR INNOVATION AND BUSINESS destination brand
The City continues to make efforts to maintain its status as one of the main tourist destinations
Improve facility
nationally and internationally. As such, the City continues to expand its 25/7 marketing
campaign through several initiatives to promote the destination brand. Despite the recent Diversify business base
downturn in the economy, the number of visitors remained similar to prior year levels. Miami
Utilization of the convention center has remained steady in the past few years with an
average annual occupancy of 61 percent between FY 2005/06 and FY 2010/11. development related processes
#of overnight visitors (in millions)who stayed in MB hotels
2010 SURVEY SAYS
• Miami Beach continues to be the top location for lodging when
visitors come to Greater Miami. Forty-Four percent(44%)of all
3 overnight visitors to Miami-Dade County stay in Miami Beach.
• 62%of all visitors to Greater Miami and the Beaches visit the
2 Art Deco District/South Beach.
CY2003/04 CY2004/OS CY2005/06 CY2006/07 CY2007/08 CY2008/09 CY2009/10
STRATEGIC PLAN 7
MAXIMIZING VALUE TO OUR COMMUNITY FOR THE TAX
DOLLARS PAID
Value of City Services for Tax Dollars Paid Since 2008, the City has faced significant Miami Beach's overall combined millage
continues to impact perceptions by residents declines in property tax revenues due to rate remains approximately 2.8 mills lower
and businesses of the City of Miami Beach state legislated decreases and a subsequent than it was in FY 1999/00, and in FY
as a place to live and as a place to run a downturn in the real estate market and the 2010/11, is lower than the total combined
business, and their perceptions of whether economy. Despite these recent declines, adopted millage for 21 municipalities
City government is meeting their needs. the resident and business perceptions in Miami-Dade County. In addition to
Further,value of City services for tax dollars regarding value of services for tax dollars improving value by reducing costs and
paid is key for residents' recommending paid has significantly improved, and now providing free and discounted services,
Miami Beach to others as a place to live. is similar when compared to other cities in the City continues to focus on meeting the
Florida and other parts of the country. needs of our residents and businesses.
INTENDED OUTCOMES 2009 SURVEY SAYS
Maximize efficient delivery of s- • 65% of residents and 55% of businesses rated overall value
for tax dollars paid as excellent or good.
Control costs of payroll
salary .- - taxes/ 87%of residents rated Miami Beach as an excellent or good
Ensure expenditure place to live.
sustainable over
• 75% of residents and 68% of businesses rated Miami Beach
Increase community satisfaction with city government as excellent or good in meeting their needs
city government and expectations.
General Obligation Debt Service Millage
% rating the Overall Value of City services for tax
dollars paid as good or excellent
LG - -
Residents
60%
Es" Businesses Businesses
o.o
'OS 101 '02 'Of 'M 105 W 'ol 4t '01 10 111 112
Residents
50%
Residents
Zoo ° Businesses
40%
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*L I I I I 1 10%
0
105 1" '07 '00 1" 110 'I1 '12
0%
FY4004/05 FY2006/07 FY2008/09
8 /\'\"BEACH STRATEGIC PLAN
OWN
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SUPPORTING OUTCOMES TO
SUSTAINABILITY OF VISION INTENDED OUTCOMES
The City of Miami Beach strives to ensure the long-term sustainability of our City government Enhance _ environmental
through environmental sustainability, improved communications, information access, sustainabillty of the community
financial sustainability, transparency and internal controls. Several initiatives have been
implemented to sustain the environment and address issues of concern to the community, Enhance external -
including expanded recycling efforts in selected public areas, single-stream (co-mingled) communications from and
recycling for single-family residences, and a new citywide recycling ordinance that will within the city
increase the City's commercial and multi-family recycling levels.
Expand e-government
Enhanced communication tools are in use like MB TV-77, and the use of emerging social
media networks like Twitter and Facebook. Enhancing the availability of City services prove ' ' - - '
and processes that can be accessed and transacted via the Internet, and preserving our 'ogy
technology infrastructure remain a priority. As such, the City's website has been updated Improve the city's overall financial
and free WiFi Internet access remains available citywide. The City will continue to expand health and maintain overall bond
the number and types of transactions that are available to residents and businesses online. rating
Online applications used extensively include payment of utility bills, resort taxes, and
building inspection requests. In FY 2011/12,free mobile applications will allow residents to Promote transparency
report issues, such as potholes and graffiti, right from their smartphone. Further, despite the operations
downturn in the economy, the City has maintained reserves and promotes the transparency
of City operations and strengthening of internal controls.As a result, the City's current bond Strengthen internal controls
rating remains strong. Attract and maintain a workforce of
excellence
BOND RATINGS*
i S&P Moody's
FY2000/01: Al FY2000/01: A
FY2004/05: AA- FY2004/05: Al 2009 SURVEY SAYS
FY2005/06: AA- FY2005/06: Aa3
FY2006/07: AA- FY2006/07: Aa3 • 79% of residents and 66% of businesses feel the amount of
FY2007/08: AA- FY2007/08: Aa3 information they get is the right amount.
FY2008/09: AA- FY2008/09: Aa3 • 69% of residents and 61% of businesses strongly agree or
FY2009/10: AA- FY2009/10: Aa2** agree that Miami Beach government is open and interested in
FY2010/1 1: AA- FY2010/1 1: Aa2 hearing their concerns.
'Bond credit rating assesses the credit worthiness of the City's debt issues.It is analogous to credit ratings
for individuals and countries The credit rating is a financial indicator to potential investors of debt securities • 89%of residents and 93%of businesses reported being very
such as bonds.These are assigned by credit rating agencies such as Standard&Poor's and have letter
designations such as AAA,B,CC. satisfied or satisfied with the City's website. Average number
*=Rating as of fourth quarter FY2009/1 0 of website hits per month increased 198%since 2005.
STRATEGIC PLAN 9
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANC
INDICATORS FY 04/05 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/1 1
- rating cleanliness of streets in 62% 61% 71
n /commercial areas as
t, cl e i ll eessnt or good 47% - 52%W 66%N
rating cleanliness of streets
neighborhoods as excellent 63% 65%
pr good
of citywide cleanliness
ssessments rating clean or Percew 79.4% 85.5%4
ery clean
IMPROVE
CLEANLINESS OF itywide Public Area
MIAMI BEACH leanliness Rating Index(1 = 2.27(04) 2. 1.60
RIGHTS OF WAY xtremely Clean 6=Extremely
ESPECIALLY IN irty)
BUSINESS AREAS
rating cleanliness of City's 49% 54%
J.terways as excellent or
oad Businesses 49% 51%
of waterway assessments 54.5% 69.4% 71.9% 71.6% 83.9%4
ting clean or very clean 4M E
ublic Area Cleanliness Rating
dex for waterways 2.92(Q4) 2.59 2.08 1.704
1=Extremely Clean-
IS=Extremely Dirty)
lr,.t,,yn9 the overall quality of 80% 75% 83
ches(cleanliness,water liexcellent or good 74% 77% 85%4
City
J
Responsibility 73.1% 8 14"% 86.2% 84.4% 87.3% 90.2%4
IMPROVE of beach assessments rating
ESS OF I
CLEANLINESS lean or very clean
CITY BEACHES 06W71-2% 74.0% 84.5% 85.8% 88.7% 93.2%4
Responsibility
ublic Area Cleanliness _
dex rating for beaches-(1 2.41 (04) .85 1.75 1.59 1.62 1.59 1.434
Extremely Clean-6= 2.52(Q4) 1.91 1.70 1.61 1.63 1.484
xtremely Dirty)
` rating overall quality of 78% 84%`
olice(PD)as excellent or good 90% 81%
INCREASE VISI
OF POLICE
of resident and business
ontacts initiated by public #of contact., 44,335 41,007 40,686
fety personnel
nified Crime Report(UCR)
art 1 Crimes(Property/
•,. 109 101 110 109ti' TBD
iolent Crimes)reported-per
:NATIONAL INTAIN CRIME 000 population-per 1,000 58 53 54 54 534 TBD
ES AT OR BELOW erage daily population y
TRENDS rating how safe they feel in
siness/commercial areas 66% 65%
uring the evening/night as 69% 68%
ry safe or reasonably saf
• . .
Lie
AND
APPEARANCE OF Under Development
BUILDING STRUCTURES
AND SITES -
v Indicates improvement(increase from survey base year or TBD=Measure under development or data pending
continuing positive trend) Blank=Data was unavailable or survey question
CMB=City of Miami Beach was not asked in that year
10 STRATEGIC PLAN
KEY INTENDED CITYWIDE KEY RESULTS � .
OUTCOMES PERFORMANC
FY 0410b FY 05/06 FY 06/07 FY 07/08"FY 08/09 FY 09/10 FY 10/1 1
• e I I 011DAN 0 M11,
. ]"A • � • �
lowAvera ge response time for i
#of elapsed days from Y9
1st inspection to voluntary 30
compliance
rates of voluntary
.
mpliance as a%of cases 90% 30%
ENSURE COMPLIANC
nitrated
WITH CODE WITHIN
REASONABLE TIME
FRAME Average#of days from in
complaint to compliance
%rating enforcement of
codes and ordinances in 71
neighborhoods as acceptable
or about the right amount
%rating landscape
E naintenance in rights of way 77%
d public areas as excellent 67%
good
MAINTAIN MIAMI
BEACH PUBLIC AREAS Public Area Appearance Rating Under TBD
&RIGHTS OF WAY Index Development
CITYWIDE
of available public rights-
�way that have appropriate Percent 0% *34% 37%�
rbon forest coverage
of buildings 40 years or
j1d.r complying with re- 84.2% 88.6%
rtification
PROTECT HISTOR
BUILDING STOCK
rating the amount the city is Residents 6696 Er77%oing for historic preservation
s about the right amount 57%
MAINTAIN rating the effort to regulate Residents
STRONG GROWTH evelopment in the City as
MANAGEMENT bout the right amount Businesses
POLICIES
rating'recreation programs 78%
s excellent or good 68%
After School
789 82 893 1,061 1,154
Total• 1,408 1,373 ,224 1,312 1,408 1,400
Total 1,253 1,442 2,080 1,573 1,8104
of recreational program Athletics
rticipants Total Summer 1,107 1,154 1,446 990 1,138
Specialty
INCREASE Comps
SATISFACTION
WITH FAMILY Total Playtime 33 33 35 38N
RECREATIONAL
ACTIVITIES
Total
pation 4,88 5,764 5,067 5,540
tuition rate for recreational
rograms
25 2.75% 1.25% .50% 1.25%
%rating the availability of Residents 58% 73%%
family friendly activities as
about the right amount Bu5inesses 44% 46%
rrks attendees at Arts in the •• 2,035 1,370 3,875 4,493 14,920\'
events 100,000 130,000 100,000
REA STRATEGIC PLAN 11
�I
KEY INTENDED CITYWIDE KEYS RESULTS
OUTCOMES PERFORMANCE
INDICATORS FY 04/05 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/1 1
UNIQUE BEAUTIFUL AND VIBRANT; A • ;AN AND HISTORIC ENVIRONMENT;
MATURE • •
o :� eta more ar,
rs old rating Miami Beach
government as Good
or Excellent in meeting their
expectations
%of residents more than 65
years old rating the City of
IMPROVE THE Miami Beach as a place to live '
LIVES OF ELDERLY as excellent or good
RESIDENTS
r of senior participants in City's participants 728 970 1050
Senior Scenes 1 ograms
Club
Total City dollars expended MrAr
per elderly resident in the City $8.80 $9.16 $8.79 $10.73
(CDBG,Recreation$'s,etc.)
MdE
■
f h ou seholds with children Married
g Miami Beach city children 62% 67%V
ktoin
vern .ent as Good or
Excellent in supporting meeting Divorced/ 40 b6% 62%Separated with their expectations children
Married with
� a
%of households with children children
rating the City of Miami Beach 800% 8 r
as a place to live as excellent Divorcedl 79% 86%V
or good Separated with
ENHANCE LEARNING. ; children
OPPORTUNITIES FOR,.
YOUTH of youth participants in
ity's programs,including � ' 9,709 14,378 15,592 15,040
-'International Baccalaureate participants
tal City dollars appropriated/
(located per youth resident $Amount(in
din the City(compact$'s,grant $8.03 $9.14 2 $8.13
funds,recreation$'s,etc.)
%of children in City schools Reading 65% 65% 62%
with measurable improvement
from the prior year - 70°k 65% 73% 67% 71%
rating City's ability to 31% 44
r ess homelessness as
J,d ellent or good Businesses 25% 32
REDUCE THE NUMBE
OF HOMELESS :
Census Count
#of homeless in the city of MB 23
%rating availability of
workforce housing as Residents
INCREASE ACCESS cceptable/the right amount
TO WORKFORCE
OR AFFORDABLE
HOUSING it of CMB affordable rental 4 7
I Units
units
PROMOTE AND
CELEBRATE OUR Under Development Development ;l TBD
CITY'S DIVERSITY ff
v Indicates improvement * Direct care coordination service expenditures
CMB=City of Miami Beach for seniors is included for the first time
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was
not asked in that year
12 STRATEGIC PLAN
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANCE Im INDICATORS F Y 04/05 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11
• ' . A
%rating traffic flo-7 ZB 36% 24% 31%
:excellent or good 25% 28% 43%
%of CMB major intersections
meeting minimum Level of
'Service D adopted in the City's' 22
Comprehensive Development
Master Plan
ENHANCE MOBILITY.-
THROUGHOUT THE Total bike lanes and pedestrian
CITY trail miles citywide 9 10\
rating the availability
"bicycle paths/lanes throughout
the City as about the right i .32%
amount
South beach bus circulator(the •. Min-
Local)ridership 1.67 1.63 1.56 1.58
i%of residents rating the
availability of parking 21% 1
;throughout the city as about the
'right amount
J9a �
of businesses rating the ��
y
availability of parking for 19%
)customers and employees as
IMPROVE PARKING 3excellent or good
AVAILABILITY Garages 1 3,949 3,949 3,949 3,949 3,949 5,099 5,649
Attended 1,306 1,306 1,306 1,081 981 886 886
;#of parking spaces Metered Lots
4,455 4,455 4,506 08 4,559 4,536 4,536
On Street
i
3,888 3,888 3,888 3,888 3,888 3,888
y. %rating of recently completed 83% 84%
Capital improvement projects
'.on MB as excellent or good 79% 86%
ENSURE VALUE AND %of projects with substantially
TIMELY DELIVERY OF .Completed construction and in 75% 100%o 88 84/o o ° o
beneficial use within 120 days 100% /0
QUALITY CAPITAL i ;of construction schedule
PROJECTS �
" %of change orders as a%
of contracted amount(2003-
2008:Total change order 6.096 3.2% 4.8% 8.1%
-value as percent of original _
'contracted construction amoun
s
%rating the appearance and
maintenance of the City's 80% 81%
public buildings as Excellent 73% 77%for Good
.14
ENSURE WELL-
MAINTAINED Facility Condition Index for
FACILITIES ,City of Miami Beach Facilities
'(cost of deferred maintenance Historic City Hall
'as a percent of the value of
the facility)
V'WiBEACH STRATEGIC PLAN 13
CITYWIDE KEG RESULTS
KEY INTENDED PERFORMANCE -
OUTCOMES INDICATORS FY 04105 F FY 06/07 FY 07/08,,FY 08/09 FY 09/10 FY 10/1 1
acility Condition Index For
ity of Miami Beach Facilities
ost of deferred maintenance
s a percent of the value of
e facility)
ENSURE WELL-
MAINTAINED t acility Condition Index for
FACILITIES ity of Miami Beach Facilities
ost of deferred maintenance •�•
s a percent of the value of
s e facility) Carl Fisher Club
Continued) House
Shore MB Golf Club
House
South Comm Ctr, E
North Shore
Youth Ctr.
i
of Facility Cost Index ratings
oring below 0.15(good or 35% 72X 60% 60% 38%
r)
rating as excellent or 47% 55%•s
ood.Condition of roads
smoothness,street repair,etc.) 36% 48%
of roadway lane miles
ssessed in good condition 63% 49% 52% 49%
MAINTAIN CITY'S rating the conditions of Residents 53%
INFRASTRUCTURE [id ewalks(few or no cracks)as
cellent or good 48% bb%
A
of sidewalk complaints At Of Complaints Q
of utility pipe miles assessed °
I.-
good condition 60%
i - -
I
Indicates improvement * =Based on average of May 2008 through September 2008
CMB=City of Miami Beach ** =Based on average of January 2011 through September 2011
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was
not asked in that year
14 STRATEGIC PLAN
KEY INTENDED CITYWIDE KEY RESULTS
PERFORMANC 110kin
OUTCOMES INDICATORS ` FY 04/05 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11
of CMB street and landsca
lighting assessed in good 75%
MAINTAIN CITY'S condition -
INFRASTRUCTURE
(CONTINUED) %of City-owned bridges
assessed in good condition 0% 83.0% 100%ti
(Calendar Year)
IMPROVE STORM %rating as excellent or good: 44%
DRAINAGE CITYWIDE storm drainage �45%
Businesses
a..
PRESERVE OUR #of beach hotspots that are .-
BEACHES unusable due to erosion •. TBD
A. a iELM-P
CULTURAL, •
INTERNATIONAL AN •R INNOVATION
r
-Colony 23,842 26,492 34,911 29,774 29,673;
#of attendees at City Theaters Byron 26,942 10,399 2,406 L 485 5,539
96,087i�82,703 _72,642 ,279 115,658,'
MAXIMIZE MIAMI "
BEACH AS A 5.3 5.1 4.9 4.9 TBD
stayed
DESTINATION BRAND MB
Tourism Indicators(Calendar
Year) Average•.. $195 $164 $182 $201 $198 TBD
Rote
Average 72% 71% 74% 72% 68% TBD
1
occunnncy
N IMPROVE %occupancy at the Miami ° n70-1- °CONVENTION Beach Convention Center � 58/0 61 54/0
CENTER FACILITY
%of businesses that rate the �I
City of Miami Beach as one Best,Above
of the best,above average, Average, 83%
Average
or average places to run a
business
DIVERSIFY BUSINESS %of businesses that would
BASE IN MIAMI recommend Miami Beach to Would 62% �67%
BEACH others as a place to run a Recommend
business
#of business assistance to Contacts contacts 162 181 V
%rating experience with Residents 42% 47%
Building Department as
excellent or good Businesses 46% 57%.j
Percentage
IMPROVE BUILDING Rejection rates for inspections 25.1% 24.0% 18.9% 20.0%
DEVELOPMENT and p lans
RELATED PROCESSES Plans 19 28.6%**
naround time for plans
' • . •. 23.1 16.1 19.2 18.2 4
ew
I i ,"111111 1
MAXIMIZE EFFICIENT %rating the Overall Value of 46%
DELIVERY OF City services for tax dollars
SERVICES paid as Good or Excellent 55%
i
"RE STRATEGIC PLAN 15
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANCE
INDICATORS
ilia
FY 04/05 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/1 1
• • • 1 • • •
-...,.,,,.- ... Aver.
CONTROL COST OF 62,460
PAYROLL INCLUDING age salary&d fringe paid •, 9 ��
SALARY AND per City employee
FRINGES/ �i '" ,842 TBD
MINIMIZE TAXES/ F
ENSURE
EXPENDITURE
TRENDS ARE perating Millage Rate .. •• 7.425 D7.481 7.374 .655 5.655 5.655 6.215,'
SUSTAINABLE O
THE LONG TE
rating the City of Miami
ch as a place to live as . 84% 83%
cellent or good
Ib rating Miami Beach city
government as Good or Residents 66% 61% 75%J
Excellent in meeting their 42% 58% 68%J
bXpectations
that agree or strongly agree
at it was easy to get to
meone who could help them 56% 63% IL6 %J
ring their most recent contact 57% J61 9E %�
ith the city(by source of info
I-Ond reason for contact)
%that agree or strongly agree
that employees that assisted
during their most recent contact Residents 65% 65% 78
with the city had the proper
training and knowledge(by Businesses 67% 69% 75
source of info and reason for
contact)
Average overall rating for
city service shopper program
(1-Not Satisfied to 5-Extremely 3.39 3.7 4.16 3.69 4.10 3.92.,'
INCREASE Satisfied) `
COMMUNITY
SATISFACTION WITH Average#of days to issue a Number of
CITY GOVERNMENT business tax receipt Days
96% _ 96% 9790
85% 96% 95%J
90%
91% 96%V
- .- f
rating overall quality of 81% 93% 93%�/
Ij re,EMR,ocean rescue(OR)
and emergency/hurricane
eparedness as excellent or 95% 92% 95%
good
74% 3 95%
91% 92%
- $ o
%of Key Performance
Indicators improved in the last
fiscal year
`I Indicates improvement **Rating as of fourth quarter FY2009/10
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank= Data was unavailable or survey question was
not asked in that year
16 BED STRATEGIC PLAN
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANCE -:
INDICATORS FYQd/W FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/1 1 Residential
participation in recycling
programs TBD
Commercial
Tons of residential waste
ENHANCE THE recycled 2,016 2,085-,,'
ENVIRONMENTAL
SUSTAINABILITY OF
THE COMMUNITY
%of City facility energy use ° °
supplied by renewable sources 0/0 0/o dh
#of private buildings with Number of 0 0 1
silver LEED certification buildings
[t.lal,,Ieel the amount of Residents 60%
rmtion they get is the right
ENHANCE EXTERNAL ut 50%
AND INTERNAL
COMMUNICATIONS that strongly agree or
FROM AND WITHIN agree that the City of Miami Residents 66%
THE CITY Beach government is open
and interested in hearing their Businesses 49%
concerns I
of transactions available -
EXPAND on-line Development TBD
E-GOVERNMENT #of types of transactions
available on line 79 , 82,'
Business Case estimates of
"s to be saved or additional
's to be generated through $6,200 $0 $181,000;`
IMPROVE PROCESS
enue,improve efficiency or formation technology
THROUGH vestments
INFORMATION
TECHNOLOGY Information Technology
estments to increase
0.587 m 0.695 mil 1.043 m 0.298 m 0.552 m 0.199 m
prove customer service
" " ••• Al Aa3 Aa3 Aa2,,
era
OVERALL FINANCIAL- - ILMM
ll city bond rating
IMPROVE THE CITY'S' AA AA- AA- AA-
OVERALL
AND `
MAINTAIN OVERALL $22.Sm 24.1 m $L 26.Om $25.Om
BOND RATING 's in City General Fund
i serve accounts '. �
Contingency $12.3m $ $13.8m $13.6m $13.6m
Reserve
PROMOTE +
TRANSPARENCY OIF nder Development
CITY OPERATIONS
STRENGTHEN rnderDeelopment —40
INTERNAL CONTRO
of employees agreeing or
rongly agreeing that they 83.8%
would recommend the City as
place to work
of employees agreeing or
ATTRACT AND
jongl a greeing that they are MAINTAIN A oud to be a City employee
WORKFORCE OF R
EXCELLENCE
Employee turnover rate
Employee vacancy rate Under Development D
M1 BEACH STRATEGIC PLAN 17
MAYOR MATTI HERRERA BOWER
CITY MANAGER JORGE M.GONZALEZ
COMMISSIONER JORGE R.EXPOSITO
COMMISSIONER MICHAEL C.GbNGORA
COMMISSIONER JERRY LIBBIN
COMMISSIONER EDWARD L.TOBIN
COMMISSIONER DEEDE WEITHORN
COMMISSIONER JONAH WOLFSON
AAAMBEACH
web.miamibeachf . .
Cleaner
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY09/10 FY 10/11 FY 11/12
%rating cleanliness of Residents 63% 61% 71% 69%�
streets in business/
commercial areas as Businesses 47% 52% 66% 62%�
excellent or good
%rating cleanliness of Residents 63% 65% 75% 74%�
streets in
neighborhoods as
excellent or good
%of citywide Percent 65.2% 82.4% 80.3% 81.0% 79.4% 85.5% 87.8%J
cleanliness
IMPROVE assessments rating
CLEANLINESS clean or very clean
OF MIAMI
BEACH RIGHTS
OF WAY Citywide Public Area Rating 2.27(Q4) 2.10 1.78 1.75 1.75 1.79 1.60 1.59J
ESPECIALLY IN Cleanliness Rating
BUSINESS Index(1=Extremely
AREAS Clean-6=Extremely
Dirty)
%rating cleanliness of Residents 49% 54% 61% 57%�
city's waterways as
Y Y
excellent or good Businesses 49% 51% 61% 59%�
%of waterway Percent 54.5% 69.4% 69.5% 71.9% 71.6% 83.9% 74.0%J
assessments rating
clean or very clean
Public Area Rating 2.92(Q4) 2.59 2.08 2.09 2.10 2.11 1.70 1.96
Cleanliness Rating
Index for waterways
(1=Extremely Clean-
6=Extremely Dirty)
%rating the overall Residents 80% 75% 83% 84%�
quality of beaches
(cleanliness,water Businesses 74% 77% 85% 86%J
IMPROVE quality)as excellent or
CLEANLINESS good
OF CITY
BEACHES /o of beach City 73.1/o
° 81.4% 86.2% 84.4% 87.3% 90.2% 96.4%J
assessments rating Responsibility
clean or very clean
County 71.2% 74.0% 84.5% 85.8% 88.7% 93.2% 94.2%J
Responsibility
Public Area City
Cleanliness Index Responsibility 2.41(Q4) 1.85 1.75 1.59 1.62 1.59 1.43 1.36
rating for beaches-
(1=Extremely Clean- County
6=Extremely Dirty) Responsibility 2.52(Q4) 1.93 1.91 1.70 1.61 1.63 1.48 1.42
•l Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
Safer
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07108 FY 08/09 FY 09/10 FY 10/11 FY 11/12
%rating overall quality Residents 78% 78% 84% 66%
of police(PD)as
INCREASE excellent or good Businesses 90% 79% 81% 71%
VISIBILITY OF
POLICE #of resident and #of contacts 13,373 45,046 53,615 44,335 41,007 40,686 0'
business contacts
initiated by public safety
personnel
Unified Crime Report Per 1,000: 109 101 101 108 110 109 119 111
(UCR)Part 1 Crimes Population
(Property/Violent
Crimes)reported—per Avg.Daily 58 53 54 59 54 53 57 50�
1,000 population -per Population
MAINTAIN 1,000 average daily
CRIME RATES population
AT OR BELOW
NATIONAL %rating how safe they Residents 66% 65% 88% 85%-,'
TRENDS feel in business/
commercial areas Businesses 69% 68% 80% 82%�
during the evening/
night as very safe or
reasonably safe
Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
"Neighborhood Courtesy Check card replaced Contacts program,with formal contacts with residents and business owners no longer tracked.
Beautiful and Vibrant; Unique Urban and Historic Environment;
A Mature Stable Residential Community
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
ENSURE SAFETY %businesses rating Businesses 74% 78% 94.1% 93%J
AND inspections as very
APPEARANCE OF helpful or somewhat
BUILDING helpful in improving
STRUCTURES AND the fire safety of their
SITES establishment
Average response #of days 79 70 22 48 30 22v
time for#of elapsed
days from 1 st
inspection to voluntary
compliance
%rates of voluntary Percent 90% 91% 24% 20% 30% 47%
compliance as a%of
ENSURE cases initiated
COMPLIANCE
WITH CODE
WITHIN Average#of days #of days 40 36�
REASONABLE from initial complaint
TIME FRAME to compliance
%rating enforcement Residents 71% 61% 64% 61%
of codes and
ordinances in
neighborhoods as
acceptable or about
the right amount
%rating landscape Residents 77% 77% 83% 79%
maintenance in rights
of way and public Businesses 67% 75% 81% 80%v'
areas as excellent or
good
MAINTAIN MIAMI
BEACH PUBLIC Public Area Under TBD
AREAS&RIGHTS Appearance Rating Development
OF WAY CITYWIDE Index
%of available public Percent 13% 19% 30% 34% 37% 45%v
rights of way that have
appropriate urban
forest coverage
%of buildings 40 Percent 84.2% 88.6% 88.6%
years or older
complying with
PROTECT recertification
HISTORIC
BUILDING STOCK
rating the amount Residents 66% 66% 77% 78%v
the city is doing for
historic preservation Businesses 57% 63% 77% 82%�
as about the right
amount
MAINTAIN %rating the effort to Residents 41% 35% 48% 55%-,l
STRONG GROWTH regulate development
MANAGEMENT in the city as about the Businesses 45% 36% 53% 61%N1
POLICIES right amount
Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
%rating recreation Residents 78% 79% 85% 85%�
programs as excellent
or good Businesses 68% 82%
#of recreational After School 789 882 937 893 1,061 1,154 1,080)
program (Avg.)
participants
Total
Summer Day 1,408 1,373 1,224 1,312 1,408 1,400 1,440
Camp
Total Youth 1,253 1,442 2,087 2,080 1,573 1,810 1,743
Athletics
Total 1,107 1,154 1,193 1,446 990 1,138 1,121
Summer
Specialty
INCREASE Camps
SATISFACTION
WITH FAMILY Total 47 33 35 33 35 38 35
RECREATIONAL Playtime
ACTIVITIES
Total 4,368 4,884 5,476 5,764 5,067 5,540 5,419
Participation
Attrition rate for Percentage 1.25% 2.75% 1.25% .50% 1.25% 1.75%
recreational Programs
%rating the Residents 58% 73% 66%�
availability of
family friendly Businesses 44% 46% 46%
activities as about the
right amount
#of attendees at Arts #of 2,035 1,370 3,875 4,493 14,920 17,415
in the Parks events Participants
Sleepless 100,000 130,000 100,000
Night
%of residents more Residents 71% 80% 66%
than 65 years old
rating Miami Beach
city government as
Good or Excellent in
meeting their
expectations
%of residents more Residents 85% 88% 88%
than 65 years old
rating the City of
Miami Beach as a
IMPROVE THE place to live as
LIVES OF excellent or good
ELDERLY
RESIDENTS
#of seniors #of 52 482 467 632 728 970 1,050 1,2121
participants participants in
In City's program Senior
Scenes Club
#of Senior 1,403 1,358 2,262 3,135 2,582v
participants in
City's
Recreational
Programs
Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
I
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
IMPROVE THE Total City dollars $Amount $9.22 $9.41 $8.80 $9.16 $8.79 $10.73 $14.36.1
LIVES OF expended per elderly
ELDERLY resident in the City
RESIDENTS (CDBG,Recreation
(CONT.) $'s,etc.)
%of households with Married,with 62% 67% 67%v
children rating Miami children
Beach city government
as Good or Excellent Divorced/
in supporting meeting Separated, 66% 62% 77%J
their expectations with children
%of households with Married,with 80% 87% 88%v
children rating the City Children
of Miami Beach as a
place to live as Divorced/ 79% 86% 88%v
excellent or good Separated
with children
%of residents with Residents 53% 51% 91%N,
children satisfied or
very satisfied with
ENHANCE public school within
LEARNING Miami Beach
OPPORTUNITIES
FOR YOUTH
#of youth participants #of 9,709 6,911 14,378 15,592 18,640 20,557v
in City's programs, participants
including International
Baccalaureate
Total City dollars $Amount(in $8.3 $8.2 $8.8 $8.1 $8.0 $7.8
appropriated/allocated millions)
for youth resident in
the City(compact$s,
grant funds,recreation
$s,etc.)
%of children in City Reading 59% 67% 60% 65% 65% 65% 62% 68%v
schools with
measurable Mathematics 70% 72% 67% 65% 73% 67% 71% 67%
improvement from the
prior year
%rating City's ability Residents 31% 32% 44% 42%v
to address
REDUCE THE homelessness as Businesses 25% 28% 32% 31
NUMBER OF excellent or good
HOMELESS
#of homeless in Census 239 218 173 98 141 149 177 173
Miami Beach Count
%rating availability of Residents 38%
INCREASE workforce housing as
ACCESS TO acceptable/the right
WORKFORCE OR amount
AFFORDABLE
HOUSING
#of CMB affordable Units 4,699 4,607 4,605 4,633 4,743 4,796v
rental units
PROMOTE AND Under Development Under TBD
CELEBRATE OUR Development
CITY'S DIVERSITY
J Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
Well-Improved Infrastructure
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANCE
INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY09/10 FY 10/11 FY 11/12
%rating traffic flow on Residents 36% 24% 31% 23%
MB as excellent or
good Businesses 25% 28% 43% 34%
%of CMB major Percentage 17 22 22 22 22 22 22 TBD
intersections meeting
minimum Level of
Service D adopted in
the City's
Comprehensive
Development Master
ENHANCE MOBILITY Plan
THROUGHOUTTHE
CITY Total bike lanes and Miles 1 3 5 6 6 9 10 20J
pedestrian trail miles
citywide
%rating the availability Residents 35% 32% 45%�
of bicycle paths/lanes
throughout the City as
about the right amount
South beach bus Ridership 1.67 2.49 2.38 1.63 1.56 1.58 1.49
circulator(the Local) (In Millions)
ridership
%of residents rating Residents 21% 19% 21% 27%�
the availability of
parking throughout the
city as about the right
amount
%of businesses rating Business 18% 28% 28% 40%v
the availability of
parking for customers
and employees as
IMPROVE PARKING excellent or good
AVAILABILITY
#of parking spaces Garages 3,949 3,949 3,949 3,949 3,949 5,099 5,649 6,089
Attended 1,306 1,306 1,306 1,081 981 886 886 886
Lots
Metered 4,455 4,455 4,456 4,508 4,559 4,536 4,536 4,536
Lots
On Street 3,888 3,888 3,888 3,888 3,888 3,888 3,888 3,888
Spaces Est.
%rating of recently Residents 83% 84% 81%
completed capital
improvement projects Businesses 79% 86%
on MB as excellent or
ENSURE VALUE AND good
TIMELY DELIVERY
OF QUALITY %of projects with Percent 75% 100% 94% 100% 88% 84% 96%d
CAPITAL PROJECTS substantially
completed construction
and in beneficial use
within 120 days of
construction schedule
J Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANC
E INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY09/10 FY 10/11 FY 11/12
ENSURE VALUE %of change orders as Percent 6.0% 3.2% 4.8% 8.1% 9.7%
AND TIMELY a%of contracted
DELIVERY OF amount(2003-2008:
QUALITY CAPITAL Total change order
PROJECTS value as percent of
(CONTINUED) original contracted
construction amount)
%rating the Residents 80% 81% 87% 87%J
appearance and
maintenance of the Businesses 73% 77% 85% 83%�
City's public buildings
as Excellent or Good
City Hall .14 .13 .32 .25
Historic City .60 .10 .01 .04�
Hall
777 17 .10 .25 .22 .29
Street
Bass .08 .08 .18 .15
Museum
Acorn .13 .13 .31 .44
Theater
Facility Condition
Index for City of Miami Police .12 .10 .17 .21
Beach Facilities(cost Station
ENSURE of deferred
WELL-MAINTAINED maintenance as a 21st .04 .03 .11 .17
FACILITIES percent of the value of Comm.Ctr
the facility)
21 st .09 .09 .15 .52
Bandshell
MB Ballet .13 .13 .16 .08J
Carl Fisher
Club House .08 .09 .32 .36
MB Golf
Club House .05 .01 .02 .04
South .46 .37 .44 .06J
Shore
Comm Ctr.
North Shore .07 .12 .14 .18
Youth Ctr.
%of Facility Cost Percent 35% 59% 72% 60% 60% 38% 62%-�
Index ratings scoring
below 0.15(good or
better)
J Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANCE
INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY09/10 FY 10/11 FY 11/12
%rating as excellent Residents 47% 48% 55% 44%
or good:Condition of
roads(smoothness, Businesses 36% 37% 48% 40%
street repair,etc.)
%of roadway lane Percent 63% 45% 48% 49% 52% 49% 50%
miles assessed in
good condition
%rating the conditions Residents 53% 49% 64% 58%
of sidewalks(few or no
cracks)as excellent or Businesses 48% 54% 66% 64%-�
good
MAINTAIN CITY'S #of sidewalk #of 79 50 47N)
INFRASTRUCTURE complaints complaints
%of utility pipe miles Percent 60% 55% 70% 60% 60% 60% TBD
assessed in good
condition
%of CMB street and Percent 75% 85% 87% 87% 75% 86%
landscape lighting
assessed in good
condition
%of City-owned Percent 73.4% 76.7% 77.0% 83.0% 100% 100%v
bridges assessed in
good condition
(Calendar Year)
IMPROVE STORM %rating as excellent Residents 45% 42% 44% 37%
DRAINAGE CITYWIDE or good:storm
drainage Businesses 38% 37% 45% 37%
PRESERVE OUR #of beach hotspots #of 1.0
BEACHES that are unusable due unusable
to erosion hotspots
Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
Culture, Entertainment Tourism Capital and International Center for Innovation
and Business
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
#of attendees at City Colony 23,842 26,492 34,911 29,774 29,673 33,964
Theaters
Byron 26,942 10,399 2,406 5,485 5,539 5,391
Fillmore 96,087 82,703 72,642 94,279 115,658 155,073
MAXIMIZE MIAMI Tourism Indicators #of 5.3 5.1 4.9 4.9 5.4 5.6 5.5 5.8-,/
BEACH AS A (Calendar Year) Overnight
DESTINATION Visitors(In
BRAND Mill)stayed
in MB Hotel
Average $195 $164 $182 $201 $167 $198 $211 $227
Room Rate
Average 72% 71% 74% 72% 65% 68% 75% 76%v
Occupancy
%occupancy at the Occupancy 58% 61% 70% 63% 61% 61% 54% 61%
IMPROVE Miami
CONVENTION Beach Convention
CENTER Center
FACILITY
%of businesses that Best,Above
rate the City of Miami Average, 75% 83% 87% 87%v
Beach as one of the Average
best,above average,
or average places to
run a business
DIVERSIFY
BUSINESS BASE %of businesses that
IN MIAMI BEACH would recommend Would
Miami Beach to others recommend 62% 67% 70%�
as a place to run a
business
#of business assistant #of 117 162 182 181 101
contacts Contacts
%rating experience Residents 42% 47%
with Building
Department as Businesses 46% 57% 47%
excellent or good
Rejection rates for Percentage 25.1% 24.0% 18.9% 20.1% 18.8%
inspections and plans Inspections
IMPROVE Plans 19.8%* 28.6%** 30.0%
BUILDING
DEVELOPMENT
RELATED Turnaround time for #of Days 23.1 16.1 19.2 18.2 15.8
PROCESSES plans review
% businesses strongly Businesses 53%
agree or agree it was
easy to get someone
who could help them in
the building department
Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
*=Based on average of May 2008 through September 2008
* =Based on average of January 2011 through September 2011
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
%businesses strongly Businesses 77% 77% 82.7% 81.0%J
agree or agree that the
building department
employees that
assisted them were
courteous and
professional
%business strongly Businesses 70%
agree or agree that the
building department
employees who
assisted them had the
proper training and
knowledge
IMPROVE
BUILDING %businesses strongly Businesses 58%
DEVELOPMENT agree or agree the
RELATED experience in
PROCESSES contacting the building
(CONTINUED) department was
satisfactory
%businesses strongly Businesses 62%
agree or agree
inspections by the
building department are
consistent from
inspection to the next
%businesses strongly Businesses 63%
agree or agree
inspections by the
building department are
fair
Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
Maximizing Value to Our Community for the Tax Dollars Paid
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
MAXIMIZE %rating the Overall Residents 50% 46% 65% 56%
EFFICIENT Value of City services
DELIVERY OF for tax dollars paid as Businesses 41% 55% 55% 52%
SERVICES Good or Excellent
CONTROL Average salary and $Amount 62,460 64,459 TBD
COSTS OF fringe paid per City Salary
PAYROLL employee
INCLUDING Fringe 33,696 36,842 TBD
SALARY AND
FRINGES/
MINIMIZE Operating Millage Rate Millage 7.425 7.481 7.374 5.6555 5.6555 5.6555 6.2155 6.1655N/
TAXES/ Rate
ENSURE
EXPENDITURE
TRENDS ARE
SUSTAINABLE
OVER THE
LONG TERM
%rating the City of Residents 84% 83% 87% 89%�
Miami Beach as a
place to live as
excellent or good
%rating Miami Beach Residents 66% 61% 75% 67%
city government as
Good or Excellent in Businesses 42% 58% 68% 61%
meeting their
expectations
%that agree or Residents 56% 63% 70% 70%�
strongly agree that it
was easy to get to Businesses 57% 61% 68% 61%
someone who could
help them during their
INCREASE most recent contact
COMMUNITY with the city(by source
SATISFACTION of info and
WITH CITY reason for contact)
GOVERNMENT
%that agree or Residents 65% 65% 78% 75%v'
strongly agree that
employees that Businesses 67% 69% 75% 74%-�
assisted during their
most recent contact
with the city had the
proper training and
knowledge(by source
of info and reason for
contact)
Average overall rating
for city service shopper
program(1-Not Rating 3.39 3.78 4.16 3.69 4.10 3.93 4.08N'
Satisfied to 5-
Extremely Satisfied)
v Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
KEY CITYWIDE KEY RESULTS
INTENDED PERFORMANCE
OUTCOMES INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
Average#of days to Number of days
issue a business tax 10 10 9
receipt
%rating overall quality
of fire,EMR,ocean Fire
rescue(OR)and Residents 96% 96% 97% 91%
emergency/hurricane
preparedness as Businesses 85% 96% 95% 93%
excellent or good
EMR
Residents 90% 91% 96% 89%
INCREASE
COMMUNITY Businesses 81% 93% 93% 93%�
SATISFACTION
WITH CITY Ocean Rescue
GOVERNMENT Residents 95% 92% 95% 86%
(CONTINUED)
Businesses 74% 93% 95% 88%
Emergency
Prepared
Residents 91% 84% 92% 83%
Businesses 89% 81% 91% 86%
%of Key Performance
Indicators improved in Percent 58.6% 55.8% 47.4% 69.7% 30.1% 43.2% 56.2'
the last fiscal year
Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
Supporting Outcomes to Sustainability of Vision
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANCE
INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
%participation in Residential TBD
recycling programs
Commercial TBD
Tons of residential #of tons 349 536 2,016 2,085 2,111
waste recycled
%of City facility energy °
use supplied by Percent 0/0 0% 0%
renewable sources
ENHANCE THE #of private buildings Number of
ENVIRONMENTAL with Silver LEED Buildings 0 0 0 0 0 0 1 2J
SUSTAINABILITY OF certification
THE COMMUNITY
%residents rating the Residents 66%
City's efforts to be a
"green"or sustainable
city as excellent or good
%residents rating the Residents 63%
level of sustainability
initiatives underway by
the City of Miami Beach
as about the right
amount
%that feel the amount Residents 60% 62% 79% 87%1
of information they get
is the right amount Businesses 50% 55% 66% 88%J
ENHANCE
EXTERNAL AND
INTERNAL %that strongly agree or Residents 66% 62% 69% 67/°
°
COMMUNICATIONS
agree that the City of
FROM AND WITHIN Miami Beach Businesses 49% 58% 61% 59%�
THE CITY government is open and
interested in hearing
their concerns
%of transactions Under TBD
available on-line Development
EXPAND
E-GOVERNMENT #of types of #of Types 47 52 58 62 66 79 82 82�
transactions available
online
Business Case $Amount $50,000 $85,000 $6,200 0 $181,000 TBD
estimates of$'s to be
saved or additional$'s
IMPROVE PROCESS to be generated through
THROUGH information technology
INFORMATION investments
TECHNOLOGY
$Information $Amount 0.587 0.695 1.043 0.298 0.552 0.199 TBD
Technology (in millions)
investments to
increase revenue,
improve efficiency or
improve customer
service
Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year
KEY INTENDED CITYWIDE KEY RESULTS
OUTCOMES PERFORMANCE
INDICATORS FY 04/05 FY 05/06 FY06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
Overall city bond rating Moody's: Al Aa3 Aa3 Aa3 Aa3 Aa2 Aa2 Aa2J
S&P: AA- AA- AA- AA- AA- AA- AA- AA-
$'s in City General 11% $18.6m $22.5m $24.1m $25.5m $26.0m $25.Om $26.2m $27.0m�
Fund reserve accounts Emergency
Revenue
IMPROVE THE $14.1m $12.3m $12.6m $13.8m $13.6m $14.3m $14.7mv
CITY'S OVERALL 6%
FINANCIAL HEALTH Contingency
AND MAINTAIN Reserve
OVERALL BOND
RATING $'s in Internal Services $Amount
$0.64m TBD
Fund Reserve
Accounts
$'s in Enterprise Fund $Amount $20.8m TBD
Reserve Accounts
PROMOTE Under Development TBD
TRANSPARENCY
OF CITY
OPERATIONS
STRENGTHEN Under Development TBD
INTERNAL
CONTROLS
%of employees Percent 83.8%
agreeing or strongly
agreeing that they
would recommend the
City as a place to work
ATTRACT AND %of employees Percent 93%
MAINTAIN A agreeing or strongly
WORKFORCE OF agreeing that they are
EXCELLENCE proud to be a City
employee
Employee turnover rate Percent 1.3% .6% 1.3% .8% .6% 1.0% 12.6%
Employee vacancy rate Under TBD
Development
Indicates Improvement(increase from survey base year or continuing positive trend)
CMB=City of Miami Beach
TBD=Measure under development or data pending
Blank=Data was unavailable or survey question was not asked in that year