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June 4, 2014 CMB Community Satisfaction SurveyCity of Miami Beach Community Satisfaction Survey May 2014 Kerr & Downs Research Phillip Downs, Ph.D. Joseph St. Germain, Ph.D. Nicole Pick Rachael Powell 850.906.3111 pd@kerr-downs.com Study Purpose3 Methodology7 Contextual Comments10 Residential Survey Findings11 Business Survey Findings98 Strategic Recommendations203 2 Study Purpose 3 Assess the community’s pulse on critical  issues Involve a representative group of residents  and businesses Use results as part of the City of Miami  Beach’s strategic planning process Compare results to historic findings and to  other municipalities Include a broad range of issues  4 Topics –Residents  Quality of life ◦ City services ◦ Historic preservation & development ◦ Public safety ◦ City destinations, cultural events & attractions ◦ Recreation & parks ◦ Value of City services ◦ Communication preferences ◦ Interacting with City government ◦ City’s website ◦ Demographics ◦ 5 Topics –Businesses  Reasons for locating businesses in Miami Beach ◦ City services ◦ Planning, zoning & construction ◦ Historic preservation & development ◦ Public safety ◦ City destinations, cultural events & attractions ◦ Value of City services ◦ Communication preferences ◦ Interacting with City government ◦ Perceptions of City’s attitudes toward businesses ◦ Code inspections ◦ Demographics ◦ 6 Methodology Telephone interviews February & March, 2014 7 S& S-R AMPLESIZEAMPLINGERRORESIDENTIAL  # ofSampling Confidence Residential AreaPopulation Interviews error level  South Beach & Belle Isle 33,272 380±5% 95%  South Pointe3,422 346±5% 95%  North Beach31,039 380±5% 95%  Condo Corridor Middle 10,579 371±5% 95%  Mid Beach & The Islands 13,543 374±5% 95%  Totals91,855 1,851  8 S& S-B AMPLESIZEAMPLINGERRORUSINESSES  # of # ofSampling Confidence Business AreaBusinesses Interviews error level  North Beach1,571 309±5% 95%  Mid Beach1,447 304±5% 95%  South Beach4,004 351±5% 95%  Totals7,022 964  ¹There are more slides on methodology at the end if the reader is interested. 9 Contextual Comments This survey represents the most exhaustive and  representative feedback City government receives from residents and businesses Residents and business owners are brutally honest in  their ratings; nonetheless: 4 out of 5 residents and business owners would recommend ◦ the City of Miami Beach, and Residents rate the quality of life as very high ◦ Responses to many questions in the survey are highly  correlated, i.e., if traffic is an issue (as it is to a majority of residents), then ratings of other City-services are influenced Perceptions change slowly  10 Residential Survey Findings 11 Quality of Life 12 Excellent + good Fair + poor 89% 85% 77%77% 23%23% 15% 11% 2005200920122014 72% of residents 65 or older rated quality of life as excellent or good. 81% of married people with children at home rated quality of life as excellent or good. 75% of divorced or separated people with children at home rated quality of life as excellent or good. 13 17% Improve traffic 22% 15% Improve infrastructure 18% 16% Improve parking issues 17% 10% Decrease/speed up the amount construction 11% 9% Address flooding problems 11% 17% Improve quality of police presence & enforcement 11% 2012 NA 1 Increase city beautification/cleanliness 10% 2014 11% Better control of crowds/events/too much noise 9% 10% Increase & improve public transportation 8% 7% Increase bike availability, bike lanes, bike regulation 5% 9% Improve business conditions 4% 7% Improve public education 3% 9% No improvement necessary 9% Not included as a response in 2012 1 14 Better than a few years ago Worse than a few years ago About the same as it was a few years ago 55% 47% 39% 38% 37% 32% 30% 29% 25% 24% 21% 19% 2005200920122014 15 Definitely would + probably would Hard to say 81% 78% 77% Would probably not + would definitely not 19% 13% 12% 10%10% 200920122014 16 City Services 17 Neighborhood daytime safety 98 Fire department 93 Emergency medical response 92 Ocean rescue, lifeguard, beach patrol 88 Neighborhood night-time safety 88 Commercial area night-time safety 85 Emergency/hurricane preparedness 84 Quality of beaches 82 Recommend Miami Beach 81 Playground appearance 81 *% of Excellent + Good ratings. 18 Management of special events 55 Cleanliness of canals/waterways 53 Efforts to regulate development 53 Sidewalk conditions 50 Addressing homelessness 37 Road condition 32 Storm drainage 25 Parking availability - about right 24 Traffic flow 16 . *% of Excellent + Good ratings 19 Very satisfied + satisfied 90% Neither satisfied nor dissatisfied Dissatisfied + very dissatisfied 75% 62% 21% 18% 17% 8% 7% 4% 200520122014 *Residents with children in Miami Beach public schools. 20 Weak overall 29% Poor quality of staff 17% Weak curriculum 10% Schools/class sizes are too large 7% Violence/lack of discipline 6% Not enough schools to choose from 5% Not enough practical/ life skills 4% Weak parent-teacher communication 3% Infastructure 3% Weak student-teacher communication 3% Gifted vs typical student issues 3% Jurisdication issues 2% Lack of quality education for special needs 2% Too much emphasis on standardized testing 2% Other 7% Don't know 3% 21 Neither satisfied nor Very Very satisfiedSatisfieddissatisfiedDissatisfieddissatisfied 30% Total45%8%14%3% 33% Elementary39%11%14%3% 14% Middle54%5%24%3% 24% High65%2%5%4% 22 Excellent + good Fair + poor 75% 74% 71% 69% 68% 63%63% 61% 39% 37%37% 33% 31% 29% 26% 25% 20052009201220142005200920122014 In neighborhoods In business areas 23 Excellent + good Fair + poor 61% 57% 53% 50% 49% 47% 43% 39% 2005200920122014 24 Excellent + good Fair + poor 74% 63% 56% 55% 45% 44% 37% 25% 2005200920122014 25 Excellent + good Fair + poor 64% 58% 53% 50%50% 47% 42% 36% 2005200920122014 26 Excellent + good Fair + poor 78% 71% 65% 35% 29% 22% 200920122014 27 Excellent + good Fair + poor 87%87% 80% 79% 21% 19% 13%13% 2005200920122014 28 Excellent + good Fair + poor 84% 83% 82% 80% 21% 19% 17% 16% 2005200920122014 29 Excellent + good Fair + poor 85%85% 79% 78% 21%21% 15%15% 2005200920122014 30 Excellent + good Fair + poor 87% 84% 82% 81% 19% 18% 14% 13% 2005200920122014 31 Excellent + good Fair + poor 85% 82% 81% 76% 23% 20% 17% 15% 2005200920122014 32 Excellent + good Fair + poor 83% 79% 77% 70% 30% 23% 21% 17% 2005200920122014 33 Excellent + good Fair + poor 83% 81% 80% 79% 21% 20% 18% 17% 2005200920122014 34 Excellent + good Fair + poor 68% 63% 57% 56% 44% 42% 37% 31% 2005200920122014 35 Excellent + good Fair + poor 66% 59% 42% 34% 20122014 36 84% 74% Yes No area needs to be improved 26% 18% 20122014* * Top areas for improvement were South Beach, Washington Avenue, North Beach, Collins Avenue, and Alton Road. 37 Excellent + good Fair + poor 75% 67% 58% 42% 33% 25% 200920122014 65% of residents 65 or older rated the City’s ability to meet expectations as excellent or good. 63% of married people with children at home rated the City’s ability to meet expectations as excellent or good. 36% of divorced or separated people with children at home rated the City’s ability to meet expectations as excellent or good. 38 About right Too little Too much 71% 64% 62% 61% 23%23% 21%21% 17% 15% 13% 8% 2005200920122014 39 Lack of enforcement in general 25% Maintenance, cleanliness, and beautification 21% Noise 21% Parking, traffic, and infrastructure 16% Poor customer service 12% Issues with law enforcement 10% Construction/building department issues 4% Safety concerns 3% Corrupt local government 3% Animal issues 2% Homelessness 1% Too many rules 1% Other 1% 40 Enforcement is too strict 18% Too many rules 15% Construction, building department, and permit issues 11% Parking, traffic, and infrastructure 9% Issues with law enforcement 7% Consistency in citations and inspections 4% Corrupt local government 4% Maintenance, cleanliness and beautification 2% Poor customer service 1% Noise 1% Animal issues 1% Other 3% 41 Acceptable A bit too much Way too much 76% 75%75% 69% 18% 17% 15% 14% 13% 12% 10% 7% 2005200920122014 42 Acceptable/not a A bit too muchWay too muchproblem Total18%13%69% Condo Corridor17%14%68% Mid Beach14%8%78% North Beach13%7%81% South Beach & Belle Isle23%21%56% South Pointe25%15%60% 43 Vehicle traffic 34% Construction 12% Loud music/parties 12% Too much noise in general/people 11% Emergency vehicles 10% Tourism/hotels/visitors 9% Bars/nightclubs/restaurants near neighborhoods 8% Garbage trucks/street cleaning/maintenance equipment 2% Loud neighbors 2% Events 2% Lack of code enforcement 1% Beach traffic 1% Homeless 1% Boats 1% Other 1% 44 87% Support Oppose 13% 2014 45 Historic Preservation and Development 46 Very effective + somewhat effective Neither effective nor ineffective Somewhat ineffective + very ineffective 78% 77% 74% 23% 16% 11%11% 10% 200920122014 47 About right Too strict Too lax 55% 53% 48% 37% 31% 30% 23% 14% 10% 200920122014 48 Transportation and Parking 49 Too little Too much About right 77%77% 75% 70% 27% 24% 21% 19% 4% 3% 1%1% 2005200920122014 50 Excellent + good Fair + poor 84% 77% 69% 64% 36% 31% 23% 16% 2005200920122014 51 Excellent + good Fair + poor 65% 56% 55% 53% 47% 45% 44% 32% 2005200920122014 52 Too few Too many About right 64% 50% 48% 45% 40% 32% 9% 7% 4% 200920122014 53 2005200920122014 Car56%71%74%73% Walking/Bicycling13%6%11%11% Public buses (excluding --4%4%6% the Local) Local bus circulators (in --14%8%5% South Beach) Motorcycles/Mopeds2%1%1%2% Taxis--1%1%0% Friends and Family--2%0%0% Other1%0%1%1% 54 Express train or Express rapid Local bus Trolley bus to transit to circulatorsBicyclescarmainlandmainlandWalkTaxiOther 201449%39%30%28%28%4%2%2% 201249%48%34%28%--2%2%5% 200952%17%7%10%------30% *Willing to use. 55 43% Bike lanes 46% 40% Shade trees/more landscaping 43% 34% Trolley cars 38% NA 1 2012 Rapid or express train 38% 2014 35% More vehicle travel lanes 36% 31% Wider sidewalks 36% 28% Bus lanes 32% Not included as a response in 2012 1 56 More Shade Trolley Rapid Wider vehicular Bike lanestrees/Bus lanes carstransitsidewalkstravel landscaping lanes 46%43%38%38%36%36%32% Total Condo 49%44%38%36%40%41%37% Corridor Mid 39%36%34%33%27%32%26% Beach North 39%37%36%40%38%42%32% Beach South 46%51%40%40%37%35%35% Beach & Belle Isle South 58%48%46%43%41%29%32% Pointe 57 Safety 58 Excellent + good Fair + poor 84% 78% 67% 66% 33%33% 22% 16% 2005200920122014 59 Excellent + good 96% 92% 90% Fair + poor 89% 11% 10% 9% 4% 2005200920122014 60 Excellent + good 97% 96% Fair + poor 93% 91% 9% 6% 4% 3% 2005200920122014 61 Excellent + good Fair + poor 95%95% 88% 86% 14% 12% 6% 5% 2005200920122014 62 Excellent + good Fair + poor 92% 91% 84% 83% 17% 15% 10% 8% 2005200920122014 63 Very safe + somewhat safe Somewhat unsafe + very unsafe 98%98% 97% 96% 4% 2%2%2% 2005200920122014 64 Very safe + somewhat safe Somewhat unsafe + very unsafe 91% 90%90% 88% 12% 10%10% 9% 2005200920122014 65 Very safe + somewhat safe Somewhat unsafe + very unsafe 88%88% 85%85% 15%15% 12%12% 2005200920122014 66 Culture/Entertainment/Tourism 67 Too few Too many Right amount 61% 57% 40% 34% 4% 3% 20122014 68 Too few Too many Right amount 67% 65% 62% 59% 34% 30% 27% 24% 17% 6% 4% 3% 2005200920122014 69 Too few Too many Right amount 73% 66% 61% 37% 30% 25% 3% 2%2% 200920122014 70 Too few Too many Right amount 71% 64% 51% 38% 24% 16% 13% 12% 11% 200520122014 71 Too few Too many Right amount 78% 71% 19% 17% 10% 5% 20052014 72 Too few Too many Right amount 63% 59% 35% 32% 6% 5% 20052014 73 200920122014 MeanMeanMean Bass Museum of Art232 Fillmore at the Jackie 232 Gleason Theater Miami Beach 342 Convention Center Byron Carlyle Theater111 The Colony Theater221 74 At least every 1 to 3 times a weekmonthSeldom/never Collins Avenue63%23%14% Lincoln Road60%28%11% Alton Road 6th -17th57%24%19% 41st Street46%28%25% Washington Avenue42%29%29% Collins 72nd -75th38%23%39% 71st Street38%24%39% South of 5th Street34%34%32% Sunset Harbor33%20%46% Ocean Drive27%30%42% Ocean Terrace18%16%66% 75 Excellent + good Fair + poor 70% 65% 57% 55% 45% 44% 35% 31% 2005200920122014 76 Adds to the quality of life in the city Detracts from the quality of life in the city 82% Neither adds nor detracts from the quality of life in the city 70% 69% 64% 19% 18%18% 16% 15% 13% 10% 8% 2005200920122014 77 Economy/Taxes 78 Excellent + good Fair + poor 65% 58% 56% 50%50% 44% 42% 35% 2005200920122014 79 Excellent + good Fair + poor 83% 81% 77% 23% 19% 17% 200520122014 80 Communication 81 2005200920122014 Local TV news19%28% ---- Daily news media articles47%39%25%26% Internet news sources18%25% ---- Miami Beach website5%24%23%20% City’s MB Magazine--15%13%16% City TV MBTV20%18%7%8% Other community/weekly publications10%6%4%8% E-mails and/or direct mail from City6%7%5%7% Social media3%7% ---- Radio----3%6% Internet blogs--5% ---- MB radio 1670 AM--2% ---- Communications with City Commission1%3%1%2% 82 40% Very useful 41% 47% 2012 Somewhat useful 2014 49% 12% Not at all useful 10% 17% of residents did not receive information 1 83 Zero times One to two times Three or more times 59% 55% 50% 30% 25% 20%20% 16%16% 200920122014 84 2005 200920122014 50% File a complaint29%42%50% Research an 13% 25%16%20% issue Pull a building permit/plan 7% 11%10%7% review 6% Pay a bill6%7%6% Attend a 3% 4%5%4% program/event Visit an elected 1% 3%3%3% official 85 In-Through a Community PhoneE-mailpersonCity websitecommissionermeeting 200971%12%14%--1%1% 201267%13%13%--1%1% 201466%16%12%3%1%1% 86 Customer Service 87 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 70% 61% 56% 36% 30% 22% 9% 8%8% 200520122014 88 Strongly agree + agree 85% Neither agree nor disagree 79% Disagree + strongly disagree 73% 17% 14% 9%9% 7% 6% 200520122014 89 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 75% 71% 65% 23% 17% 16% 12%12% 9% 200520122014 90 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 71% 62% 59% 32% 30% 22% 9%9% 7% 200520122014 91 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 69% 67% 66% 63% 20%20% 18% 17%17% 16% 14%14% 2005200920122014 92 Website 93 Yes No 65% 55% 50%50% 45% 35% 200920122014 94 Very satisifed + somewhat satisfied Somewhat dissatisfied + very dissatisfied 89% 87% 79% 11% 10% 8% 200920122014 95 Demographics 96 White (93%)  Evenly split between Hispanic/Latino (50%) and not  (50%) ◦Of Hispanics living in Miami Beach, 30% were born in Cuba and 27% were born in the United States Live in an apartment or condo (69%)  Homeowner (79%)  Lived in Miami Beach for 18 years  49 years of age  Earns $58,000 per year  Married (53%)  Speaks English at home (79%)  Lives in Miami Beach year round  Female (51%)  97 Business Survey Findings 98 Ratings of City Services 99 2005 200920122014 You are a resident of the -- City25%33%42% Climate/location by the 28% beach28%32%28% 24% Proximity to customers11%18%17% 9% Favorable economy4%12%12% The City's image 3% (hip/sophisticated, etc.)5%11%9% Availability of 9% buildings/properties8%7%6% Nightlife/entertainment 6% options2%3%1% 21% Other18%12%3% 100 Fire department 93 Commercial area daytime safety 93 Emergency medical response 92 Ocean rescue, lifeguard, beach patrol 89 Value of information from City - useful 89 Fire Department employees were professional 89 Fire Department employees had the proper training 89 Fairness in Fire Department's inspections 89 Emergency/hurricane preparedness 88 Satisfaction with City's website 88 Overall satisfaction with fire department 87 *% of Excellent + Good ratings. 101 Number of museums - about right 57 Building Department open to business' concerns 56 Value of services 54 Effectiveness of public transportation for… 53 Effectiveness of public transportation for… 52 Addressing homelessness 39 Miami Beach Convention Center adds to the… 39 Condition of roads 36 Storm drainage 31 Customer parking availability 31 Traffic flow 25 *% of Excellent + Good ratings. 102 Excellent + good Fair + poor 66% 63% 62% 52% 47% 38%38% 34% 2005200920122014 103 Excellent + good Fair + poor 61% 59%59% 51% 49% 41%41% 39% 2005200920122014 104 Excellent + good Fair + poor 69% 64% 62% 55% 45% 38% 37% 31% 2005200920122014 105 Excellent + good Fair + poor 66% 64% 61% 52% 48% 39% 36% 34% 2005200920122014 106 Excellent + good Fair + poor 85% 83% 79% 73% 27% 21% 17% 15% 2005200920122014 107 Excellent + good Fair + poor 86% 85% 82% 74% 26% 17% 15% 13% 2005200920122014 108 Excellent + good Fair + poor 86% 85% 83% 73% 27% 17% 15% 14% 2005200920122014 109 Excellent + good Fair + poor 81% 80% 74% 67% 33% 27% 19%19% 2005200920122014 110 Excellent + good Fair + poor 75% 72% 71% 59% 41% 29% 27% 25% 2005200920122014 111 Excellent + good Fair + poor 74% 69% 68% 60% 39% 32% 31% 25% 2005200920122014 112 Excellent + good Fair + poor 66% 34% 2014 113 Planning/Zoning/Construction 114 ZeroOne to twoThree or more Site plans82%13%5% License (BTR and sidewalk café permit)49%43%8% Solicitation, flyers, or handbills87%9%4% Signage75%20%4% Sanitation68%24%8% Property maintenance65%24%11% Zoning for special events87%9%4% Noise90%6%4% 115 Very satisfied + satisfied Neither satisfied nor dissatisfied 84% Dissatisfied + very dissatisfied 71% 69% 19% 16% 15% 11%11% 5% 200920122014 116 Too little Too much About the right amount 69% 68% 61% 51% 37% 27% 24% 20% 12% 11%11% 8% 2005200920122014 117 Historic Preservation and Development 118 Very effective + somewhat effective Somewhat ineffective + very ineffective 82% 77%77% 23% 11% 8% 200920122014 119 Too strict Too lax About the right amount 64% 61% 53% 27% 24% 20%20% 16% 15% 200920122014 120 Transportation and Parking 121 Excellent + good Fair + poor 63% 53% 52%52% 48% 47%47% 37% 2005200920122014 122 Excellent + good Fair + poor 64% 56% 54% 53% 47%47% 43% 36% 2005200920122014 123 Excellent + good Fair + poor 65% 64% 59% 52% 48% 40% 36%36% 2005200920122014 124 There are almost always parking places nearby + there are often parking places nearby There are seldom parking places nearby 82% + there are never parking places nearby 72% 68% 60% 40% 31% 28% 18% 2005200920122014 125 Excellent + good Fair + poor 75%75% 66% 57% 43% 34% 25%25% 2005200920122014 126 Safety Ratings 127 Excellent + good 90% Fair + poor 81% 77% 71% 29% 22% 19% 11% 2005200920122014 128 Excellent + good Fair + poor 93%93% 92% 81% 19% 8% 7%7% 2005200920122014 129 Excellent + good Fair + poor 95% 93%93% 85% 15% 7% 6% 5% 2005200920122014 130 Excellent + good Fair + poor 95% 89% 88% 74% 25% 13% 11% 5% 2005200920122014 131 Excellent + good Fair + poor 91% 89% 88% 86% 14% 11%11% 9% 2005200920122014 132 Very safe + somewhat safe Somewhat unsafe + very unsafe 97% 96% 95% 93% 7% 5% 4% 3% 2005200920122014 133 Very safe + somewhat safe Somewhat unsafe + very unsafe 88% 82%82% 80% 20% 18% 17% 13% 2005200920122014 134 Not enough Too much The right amount 75% 72% 68% 67% 31% 28% 27% 24% 2%2%2% 1% 2005200920122014 135 Culture/Entertainment/Tourism 136 Too few Too many About the right amount 76% 71% 68% 24% 22% 20% 8% 7% 5% 200520122014 137 Too few Too many About the right amount 65% 64% 63% 32% 28% 27% 9% 7% 5% 200520122014 138 Too few Too many About the right amount 60% 57% 40% 36% 4% 3% 20122014 139 Too few Too many About the right amount 68% 57% 53% 44% 41% 26% 6% 3% 1% 200520122014 140 Too few Too many About the right amount 58% 52% 46% 38% 4% 2% 20122014 141 Too few Too many About the right amount 72% 66% 50% 41% 21% 16% 13%13% 9% 200520122014 142 Excellent + good Fair + poor 74% 60% 59% 58% 42%42% 41% 26% 2005200920122014 143 Economy/Taxes 144 Excellent + good Fair + poor 59% 55% 54% 52% 49% 46% 45% 41% 2005200920122014 145 Small scale improvements costing around $100 million Moderate scale improvements costing around $300 million Significant improvements costing around $500 million No improvements 31% 30% 22% 17% 2014 146 Adds to the success of your business Detracts from the success of your business Neither adds nor detracts from the success of your business 56% 39% 5% 2014 147 Adds to the success of your business Detracts from the success of your business Neither adds nor detracts from the 70% success of your business 65% 61% 33% 32% 27% 8% 3%3% 200920122014 148 Communication 149 2005200920122014 Internet news sources----24%32% Miami Beach website15%54%22%18% E-mails and/or direct mail from City government, departments or agencies19%23%17%17% Daily news media articles36%28%17%13% Local TV news----9%12% Other community/weekly publications11%6%3%9% City’s MB Magazine--8%10%8% Social media----5%6% Radio----4%5% Communications with City Commission3%4%5%4% Internet blogs------4% Mayor on the Move/Community/Town meetings--2%2%3% City TV MBTV9%8%3%2% 150 Very useful Somewhat useful Not at all useful 52% 46% 42% 37% 11%11% 20122014 151 Zero One to six Seven or more 49% 47% 41% 40% 38% 36% 18% 15%15% 200920122014 152 2005 200920122014 24% File a complaint21%34%36% 20% Research an issue8%15%16% Pull a building 15% permit/ plan review14%15%14% 15% Obtain a license8%10%10% 7% Pay a bill4%5%6% Zoning, historic preservation, or -- planning information----5% Schedule an inspection(building, 7% fire, etc.)1%2%4% Non-emergency 3% police assistance1%2%3% Visit an elected 2% official0%2%0% 153 200920122014 Phone64%69%62% In-person26%18%21% E-mail9%12%13% City website----3% Social media such as Facebook & Twitter----0% City Mobile app (Gov QA or Report IT)----0% 154 Customer Service 155 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 64% 61% 57% 40% 33% 28% 7%7% 4% 200520122014 156 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 82% 81% 77% 17% 10% 9% 8%8% 6% 200520122014 157 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 78% 74% 67% 24% 18% 16% 10% 7% 6% 200520122014 158 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 69% 66% 54% 38% 28% 25% 8% 6%6% 200520122014 159 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 64% 61% 55% 41% 33% 31% 6%6% 3% 200520122014 160 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 66% 63% 53% 40% 29% 26% 8%8% 7% 200520122014 161 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 61%61% 59% 49% 31% 22%22% 20%20% 19%19% 17% 2005200920122014 162 14% Increase the amount of parking 19% 3% Construction 11% 6% Improve traffic flow 10% 16% Provide cleaner environment 10% 16% Decrease regulations/taxes 7% 11% Increase police presence/code enforcement 7% 2012 2% Address flooding issue 6% 2014 NA 1 Fix roads/sidewalks 6% 13% Increase communication with government 5% NA 1 Make permits more obtainable 5% 8% Bring in more tourists 5% NA 1 Improve City government 5% 11% Address the homeless problem 4% Not included as a response in 2012 163 1 Website 164 Yes No 66% 65% 58% 42% 35% 34% 200920122014 165 Very satisfied + somewhat satisfied Somewhat dissatisfied + very dissatisfied 93% 91% 88% 12% 9% 7% 200920122014 166 Code Inspections 167 Zero times One to two times Three or more times 53% 44% 37% 30% 25% 10% 20122014 168 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 62% 53% 36% 31% 10% 7% 20122014 169 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 76% 71% 18% 16% 12% 7% 20122014 170 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 74% 70% 21% 18% 9% 8% 20122014 171 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 59% 58% 34% 31% 10% 9% 20122014 172 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 63% 62% 32% 30% 7% 6% 20122014 173 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 66% 63% 30% 24% 10% 7% 20122014 174 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 56% 54% 38% 31% 12% 8% 20122014 175 Zero times One to two times Three or more times 44%44% 41% 38% 22% 12% 20122014 176 Strongly agree + agree Neither agree nor disagree 88% 85% Disagree + strongly disagree 9% 7% 6%6% 20122014 177 Strongly agree + agree 92% 89% Neither agree nor disagree Disagree + strongly disagree 7% 4%4%4% 20122014 178 Strongly agree + agree 92% Neither agree nor disagree 89% Disagree + strongly disagree 7% 6% 3%3% 20122014 179 Strongly agree + agree 89% Neither agree nor disagree 87% Disagree + strongly disagree 9% 6% 4%4% 20122014 180 Strongly agree + agree Neither agree nor disagree 86% 85% Disagree + strongly disagree 11% 10% 4% 3% 20122014 181 Strongly agree + agree 89% Neither agree nor disagree 88% Disagree + strongly disagree 9% 8% 5% 4% 20122014 182 Strongly agree + agree 84% 82% Neither agree nor disagree Disagree + strongly disagree 11% 10% 7%7% 20122014 183 Zero times One to two times Three or more times 66% 28% 6% 2014 184 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 72% 22% 7% 2014 185 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 74% 16% 11% 2014 186 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 74% 21% 6% 2014 187 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 68% 24% 7% 2014 188 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 74% 19% 6% 2014 189 Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 74% 18% 7% 2014 190 Strongly agree + strongly disagree 54% Neither agree or disagree Disagree + strongly disagree 38% 8% 2012 191 Building Fire Planning DepartmentDepartmentDepartment Inspected in the past 3 years47%56%34% Itwas easy to get someone who 62%85%¹72%¹ 1 could help me Employees who assisted me were 76%89%74% courteous and professional Employeeswho assisted me had 74%89%74% the proper training and knowledge Overall,I was satisfied59%87%68% Inspections are consistent from 63%86%74% one inspection to the next Inspections are fair66%89%74% Open andinterested in hearing the 56%84%70% concerns or issues of businesses Strongly agree + agree 1 192 City Government 193 Excellent + good Fair + poor 68% 61% 60% 40% 39% 32% 200920122014 194 One of the best + above average Average Below average + one of the worst 51% 49%49% 38%38%38% 37% 36% 25% 14% 13%13% 2005200920122014 195 Better Worse About the same 49% 47% 43%43%43% 40% 35% 26% 25% 17% 16% 13% 2005200920122014 196 Definitely recommend + probably recommend Would probably not recommend + would definitely not recommend 82% 70% 67% 18% 14% 13% 200920122014 197 Support Oppose 87% 13% 2014 198 Support Oppose 77% 23% 2014 199 2005200920122014 Parking------64% High rent--30%57%43% High property taxes54%47%59%41% High insurance--19%51%37% Rising sea levels------33% Restrictive government codes32%18%37%26% Lack of affordable housing in Miami Beach for your labor force28%18%34%18% Competitive pressure from other businesses14%18%27%16% Difficulty recruiting a skilled labor force25%13%32%16% Not enough business space23%7%20%13% Outdated facilities6%8%22%12% Obtaining incentives4%3%24%8% Other17%14%3%8% 200 Business Profile 201 93% -owners/managers  Been in business 12 years  Had 5 employees  Had annual revenue of $525,000  Had one Miami Beach Location  Had no locations outside Miami Beach  Type of business  ◦18% retail ◦17% professional services 202 Strategic recommendations 203 Residents The following slides present issues, that if improved, have the best chance of increasing residents’ perceived value of City government and satisfaction with living in Miami Beach. 204 Improve residents’ views of City government by: Increasing positive experiences with City  officials ◦Open to residents’ issues & concerns ◦Customer service Knowledgeable  Easy to contact/find someone  Courteous  Professional  205 Improve residents’ views of City government by: Increasing satisfaction with local public  schools ◦Faculty & staff ◦Curriculum ◦Class/school size ◦Violence/lack of discipline 206 Improve residents’ views of City government by: Increasing satisfaction with regulation  ◦Code enforcement ◦Regulate growth & development ◦Noise, disturbances, & crowd management during major events 207 Improve residents’ views of City government by: Increasing satisfaction with cleanliness  (priority order) ◦Canals/waterways ◦Neighborhood streets ◦Commercial area streets ◦Homelessness ◦City buildings ◦Beaches 208 Improve residents’ views of City government by: Increasing satisfaction with logistics  ◦Traffic flow ◦Parking ◦Road conditions 209 Satisfaction with local schools Satisfaction with the cleanliness & maintenance Rating of living in of the City Miami Beach Satisfaction with code enforcement & regulation Traffic flow in Miami Beach Value ofCity services Availability of parking Positive experiences with City officials This figure was created via Structural Equation Modeling (SEM), a sophisticated multivariate model that identifies which factors are most critical in affecting a citizens’ ratings of living in MiamiBeach and value of City services. Width of green lines indicates the level of impact each factor has on value of city services and rating of living in Miami Beach. 210 Businesses The following slides present issues, that if improved, have the best chance of increasing business owners’ ratings of City government and of Miami Beach as a place to run a business. 211 Improve business owners’ views of City government by: Increasing positive experiences with City  officials ◦Open to residents’ issues & concerns ◦Customer service Knowledgeable  Easy to contact/find someone  Courteous  Professional  212 Improve business owners’ views of City government by: Increasing feelings of safety  ◦Police ratings ◦Feel safe around business at night ◦Public street lighting 213 Improve businessesowners’ views of City government by: Increasing satisfaction with logistics  ◦Traffic flow ◦Parking ◦Public transit ◦Road conditions 214 Improve business owners’ views of City government by: Increasing satisfaction with cleanliness  ◦Beaches ◦Commercial area streets ◦Homelessness ◦Canals/waterways ◦City buildings 215 Improve business owners’ views of City government by: Increasing satisfaction with building  department ◦Open to concerns and issues ◦Easy to find/contact someone ◦Inspections are fair ◦Inspections are consistent over time ◦City buildings 216 Satisfaction with code enforcement & development Importance of tourism & beaches Rating of City Positive experiences with City officials services Satisfaction with city cleanliness & maintenance of the city Rating of Miami Beach as a place to Traffic flow in Miami Beach run a business Satisfaction with emergency services This figure was created via Structural Equation Modeling (SEM), a sophisticated multivariate model that identifies which factors are My employees and I feel safe most critical in affecting business owners’ ratings of City services and their ratings of Miami Beach as a place to run a business. Width of green lines indicates the level of impact each factor has on ratings of City services and on Miami Beach as a place to run a business. 217 City can help ensure businesses’ success by: Increase parking  Finish (minimize) road construction  Improve traffic flow  Provide a cleaner business environment  Decrease taxes and regulations  Increase police presence  Address flooding issues  Fix roads and sidewalks  218 City of Miami Beach 2014 Community Survey Kerr&DownsResearch PhillipDowns,Ph.D. Joseph St. Germain, Ph.D. NicolePick RachaelPowell 219