LTC 046-2016 Cleanliness Index & Assessment Program Results for FY 2015/16 Quarter 1 MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC# LETTER TO COMMISSION
046-2016
•
TO: Mayor Philip Levine and Members If the City ��,•mmission
FROM: Jimmy L. Morales, City Manager
DATE: January 21, 2016
SUBJECT: Cleanliness Index &Assessment '`'�ogram Results for FY 2015/16 Quarter 1
The purpose of this Letter to Commission is to communicate the results of the 'award
winning Cleanliness Index and Assessment program from FY 2015/16 Quarter 1 (October 1,
2015 to December 31, 2015).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, garbage cans/dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services. Quarterly sample sizes
are set to ensure no 9 reater than a ±5.0 percentage point sampling error given the 95%
confidence level for each of the public areas assessed.
During FY 2006/07, the City tightened the target for the Citywide and area-specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same through FY 2007/08, FY
2008/09, FY 2009/10, FY 2010/11, FY 2011/12, FY 2012/13, FY 2013/14, FY 2014/15 and
FY 2015/16. As important, the City also has a goal to ensure that 90 percent of
assessments score 2.0 or better, with awareness to seasonal fluctuations.
h Cleanliness Assessment Results FY 2015/16 Quarter 1
Summary of the ea Q
Overall, the citywide cleanliness index improved during FY 2015/16 Quarter 1 when
compared to the same quarter in FY 2014/15. In general, the City's cleanliness has steadily
progressed as evidenced by the index, anecdotal information, and results of our most.recent
resident survey. Additionally, 88.5% of all public area assessments scored 2.0 or better
(target=90%) in FY 2015/16 Quarter 1. Cleanliness continues to remain a top priority for the
City.
Positive and Stable Areas in FY 2015/16 Quarter 1
• Parks- Parks improved to 1.41 a 6.6% increase from the prior quarter but declined
6.8% from the prior FY quarter. Litter control crews, along with regular enforcement
of litter control standards, support this ongoing improvement. Parks will continue to
monitor cleanliness of parks and adjust as needed.
• Parking Lots - Scores improved to 1.63, a 20.9% increase from the prior quarter
and 7.4% increase from the same quarter in FY 2014/15. The Greenspace Division
performed an evaluation of the contractor's maintenance practices and
recommended that the landscape maintenance services be performed by an all-
purpose crew that can complete a full service in one visit before they left the site for
the day. The process of notification of appearance deficiencies has been adjusted to
ensure a timely response by staff as well.
• Sidewalks— Sidewalks improved 57.2% to 1.45 compared to the prior quarter and
4.0% from prior FY quarter. Increased levels of organic material contributed to the
decline in quarter 4. Public Works is working with communications on best approach
to outreach to residents regarding the cleanliness of sidewalks in residential areas,
especially during the summer months when instances of organic material increase
significantly.
• Beaches - Beaches improved to 1.34 and 1.32 for areas covered by Miami Beach
and Miami-Dade County respectively. An initiative to trim the sea grapes in the
dunes and beach spoil areas resulted in a decline in scores in quarter 4 due to the
delay in pick-up of the cut organic material. Additionally, excess seaweed deposits
from May through September have been noted throughout the state shoreline.
Areas of Focus in FY 2015/16 Quarter 1
• Streets— Streets overall improved by 3.6% to 1.60 in quarter 1 when compared to
the prior quarter and declined 8.1 percent when compared to the same quarter in FY
2014/15. However, streets in the commercial entertainment areas and commercial
non-entertainment areas continue to exceed the target of 1.50 at 1.35 and 1.48
respectively. Code has addressed prior concerns regarding construction sites.
Residential streets improved to 1.36, up 11.1% from the prior quarter. Overall,
92.7% of streets are scoring 2.0 or better, and remain stable when compared to the
prior FY quarter.
• Alleys— Alleys improved by 14.7% to 1.86 from the prior quarter and 7.5% from the
prior FY quarter. A contributing factor to this improvement may be related to the
increase in sanitation fines effective September 2015. Waste fines, which include
but are not limited to illegal disposal of biohazardous and/or hazardous waste
increased from $250 for first offense to $1,000; and illegal disposal of garbage, trash •
and/or industrial waste increased from $50 to $200 for first offense. In addition to
the above fine process, the Code Department recently hired 5 Code Compliance
Officers and is in the process of filling 5 additional vacancies; once trained, the new
hires will sustain an increased enforcement for all shifts responsible for sanitation
detail.
• Waterways - Scores improved 30.1% compared to the prior quarter and continue to
be an area of focus with scores amongst the lowest at 1.86 when compared to all
assessment areas. The City's waterway contractor provides service three days per
week (Monday, Wednesday, and Friday) since November 2014. The contractor
alternates between a north route and a south route during which staff focuses on
removing debris from hotspots and any other accumulations of debris identified on
their way to and from these hotspots. Code will continue to conduct inspections and
area sweeps of the out lots to support this effort.
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Overall C119 Soars 2S '94 2.34 2.113 2.'0
S/011191 2.07 1 95 2.22 5- 2.03
Nat elcltl*q mirys 135 'SE 2.15 -- 1.34
COMMON-ElaleMabnllat 1 54 1 75 2.4.4 1.95
Ca rneCW-Nas-E anileintnet 1.55 1.57 'S' t 75 1.83
Readere* !93 2.'1 2.31
ktr:: 24£ 259 2.'5 249 2.60
j_ 2A'1 2.05 2.33 1.8:. 2.06
Cornmeal-Eatalalrnst 137 1.95 2.90 1.86 2.04
CArwnertlal-Nvl-Balefarlmere 1.97 2.15 '91 1.79 '9E
Resdert:a 2.28 2.11 2.35 1.83 2.'4
211696 2.05 1.53 '.93 234 '.92
E96104 2.21 2.26 2.30 2_01 2.21
h]Itenot 2.77 2.12 2.93 2.53 2.59
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'l.am:Beau Responsttltj Cry 222 1 45 '.80 1-91 1.85
'.tlam-Dade Cold!;'Recoo-:: t 1.96 '.75 2.04 195 1.93
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ey:. :.1
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2.06 1.97
Cor mettal-Entenser-ern 2.64 1
Commerce'-AiemErfertnrrrem 1.95 1.57 =UM 1 t
RGiaerrtta 2.14 I..
EIM 1.90
Parldn4 2.21 1.75 1 63 1.63 175
w 2.99 1.96 1.72 1.97 2.21 ■
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Miami Bean Resoarablty Only 1.95 1.64
Marni-OadeC;o Coati RcponstblSy 1.93 1.55
FY10111
Y dins i d.ls
e1ticAar 011 02 03 04 FY km Sr Tar new r r
YM
1.60 175 219�r,�,� 1.75 114.':. .
431 1.59 1.titi 1.56 -0.6% _-
Nat 0.858515 Mays -22% -293%
Cameral-lidelaetalent 4376 -31.7%
Candnec3N-Norsiirderinarrnent 2116 -213%
RsMentla 1.59 1.53 4216 -261% '
Aley: ■1 1.62 1.57 219 1.2 2`% -26.1%
1.51 1.59 139 1.57 340% .4.3%
Commertar-Enteftarr alt 1.61 1.78 1 54 92% -245% .
1 Ccmrnerc a-hcn-Enter04 nielt 1• 1.66 1.75 1.63 3.1% -164%
Res(WSW 1.59 363% -5.6%
E 8M3= 4. -271%
Eatliloa 1.76 1.77 1.76 7.9% -203%
INatican 2.04 1.79 2.3€ 1 ' 16.116 -14A
BeaOh AMC
P t am 8eac'Re=,on:t i ti On 4 131 111 1.64 131% -113%
kJarr1-DadeC.rty Repon;ID1tr.,y 111 1 1.M 1.15 1 9996 -19.6%
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Qlreran C1hr Soore 1.55 L 4.1% -29.51:
ilasta 1.60 -3i% 9.11b -22.796
Not ncudng alleys 0.7% 3.716 -29.1%
Cooroennl-Motormen 0.7% 5.5% -26.6%
Camme'rr-hcr*Entednerrent 813% 1.4% -21.7%
R. aentlal -11.1% 0.0% -39.6%
Mg.;1.12a. -16.716 ..73% -244%
igirlailik -572% -0DE -282%
Ccr•merc a:-Enieriarr ent -2011 2.11% 24.6%
Cem mama.-hcr-Entertarrrent 9r -11.9% 0.6% -20.3%
Resiaerela -644% i.9% -412%
fink -0.611 6.8% 3222%
Eakin' 1.63 -3.0.9% -7.4% -27.6%
1.56 _ -30.1% 4116 329%
Bosor1 Areas
Muir!Beads Rev ralorty Only -2SD% -10..1% ' -33.7%
MarnhOade Coati Re.pon lblty -29.8% -9.6!6 32.7%
Prcantago of As MUmmta ameba 43 or Meter Itrlora.DV.,
mow
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S1 NMI 57.5% 78.1% 56.7% 75.5% 652%
Alma. 69.7% '9.2% 63.9% 84.8% 733%
Carreercfat-Ennerdtrrnert 66.1% 91.1% 47.5% 74.1% 67.3%
ComrneRtal-Norrenletalrrnert 76 7% 72.2% 32.4% 82.3%
ResMrtla 56.8% 94.6% 62% 86.1% 73.5%
Mr': 37.7% 36.8% 37.0% 56.2% 41.9%
Soma_____a 62-6% 51.7% 55.4% 79.3% 55.7%
Ccnvne[lal-Enta:rtaWr ere 69.2% 71.8% 41.7% 71.7% 63 6
Commertal-14crr llotalrrnent 63.5% 56.4% 73 3% 87.4% 71.3%
Resltlnrtla 52.4% '8.1% 52.1% 82.2% »2%
P»t 46.3% 88.0% 682% 63J% 66.5%
L 48.0% 55.8% 49.Z% 6SA% 56.4%
26111:111E 42.9% 93.7% 34.5% 56.8% 54.5%
BrithIttini
Mod IMO ll/111billyOft ii, 64 1% 93.9% 56.0% 78 5% 73.1%
PAlerH3ele c%MIIMS011r11, 71.3% "9:4% 53.9% 771% 712%
rruni IT 13/14
Pi 20 FY stow Y511em
I 89.8% 87.2%
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__________________________ 77.8%
Ildsrra1kc
::.-r-enclal-Enter aY1nH1
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Rd11sYt
fink
P O= 85.8% 86.1%
yt 802% 79,4%
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Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2014 survey, residents and businesses rated cleanliness as one of
the services the City should strive not to reduce. The City has implemented increases in
service levels and community satisfaction levels have improved. Overall scores have
improved by 16.6% from FY 2005/06 to FY 2014/15.
Next Quarter Assessments
City part-time staff is conducting cleanliness assessments every quarter. Additionally,
residents are always welcome to participate. If you or any member of your staff is interested
in participating in the City's Public Area Cleanliness and Appearance Program, please
contact Dr. Leslie Rosenfeld with Organization Development Performance Initiatives at
extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
Kathie G. Brooks, Assistant City Manager
Dr. Leslie Rosenfeld, Chief Learning Development Officer
John Rebar, Parks and Recreation Director
Saul Francis, Parking Director
Mariano Fernandez, Building Director
Hernan Cardeno, Code Compliance Director
Robert Sa tos-Alborna, Code Compliance Division Director
Al Zam• ., Sanitation Division Director
EC/KGB/L I;"