2016-29545 Reso RESOLUTION NO. 2016-29545
A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF
MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE
CITY MANAGER TO AWARD AN AGREEMENT FOR HOSTED AUTOMATIC
CALL DISTRIBUTOR SERVICES TO UNIFY, INC, AND APPROVING, IN
SUBSTANTIAL FORM, THE AGREEMENT ATTACHED TO THIS
RESOLUTION; AND FURTHER AUTHORIZING THE MAYOR AND CITY
CLERK TO EXECUTE THE AGREEMENT, SUBJECT TO LEGAL REVIEW
AND FORM APPROVAL BY THE CITY ATTORNEY.
WHEREAS, on July 13, 2016, pursuant to Resolution 2016-29473, the Mayor and City
Commission accepted the recommendation of the City Manager to reject all proposals received
pursuant to Request For Qualifications (RFQ) No. 2016-107-WG for a hosted automatic call
distributor services; and, in the alternative, wave, by a 5/7ths vote, the competitive bidding
requirement, finding such waiver to be in the best interest of the City, and authorized the
Administration to enter into direct, simultaneous negotiations with AT&T Corp. and Unify, Inc.,
respectively, for hosted automatic call distributor services; and further directed the
Administration to submit the final negotiated agreement to the Mayor and City Commission for
approval; and
WHEREAS, the Administration, as directed by the City Commission, has negotiated
directly and simultaneously with AT&T Corp. and Unify, Inc., respectively, for hosted automatic
call distributor services; and
WHEREAS, the hosted automatic call distributor services offered by AT&T Corp. and
Unify, Inc., are based on the same web-based software platform provided by inContact, a
commonly deployed cloud-based automatic call distribution solution; and
WHEREAS, there are no major functional distinctions between the services and system
platforms offered by AT&T Corp. and Unify, Inc., therefore, staff compared the pricing proposed
by each firm per the Schedule of Values attached as Exhibit A; and
WHEREAS, as indicated in Exhibit A, Unify has offered the City a slightly more cost-
effective solution;
WHEREAS, the City is already utilizing Unify, Inc. for similar services in other
operational areas (e.g., phone switch) and Unify, Inc. has performed well under its current
contract with the City; and
WHEREAS, City staff recommends, based on the services and the cost-effectiveness of
the proposed solution, that the Mayor and City Commission award a contract for automated call
distributions services to Unify, Inc.; and
WHEREAS, the City Manager, after considering staff's recommendation and the
Schedule of Values set forth in Exhibit A, recommends to the Mayor and City Commission that
the Administration be authorized to enter into an agreement for hosted automatic call distributor
services with Unify, Inc., in substantial form, as attached hereto as Exhibit B, subject to legal
review and form approval by the City Attorney of the final negotiated agreement.
NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY
COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City
Commission hereby accept the recommendation of the City Manager to award an agreement for
hosted automatic call distributor services to Unify, Inc., and approve, in substantial form, the
Agreement attached to this Resolution; and further authorize the Mayor and City Clerk to
execute the Agreement, subject to legal review and form approval by the City Attorney.
PASSED AND ADOPTED this 14th day of September, 2016.
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26
Resolutions -C7 T
MIAMI BEACH
COMMISSION MEMORANDUM
TO: Honorable Mayor and Members of the City Commission
FROM: Jimmy L. Morales, City Manager
DATE: September 14, 2016
SUBJECT: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF
MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY
MANAGER TO AWARD AN AGREEMENT FOR HOSTED AUTOMATIC CALL
DISTRIBUTOR SERVICES TO UNIFY, INC, AND APPROVING, IN SUBSTANTIAL
FORM, THE AGREEMENT ATTACHED TO THIS RESOLUTION; AND FURTHER
AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE THE AGREEMENT,
SUBJECT TO LEGAL REVIEW AND FORM APPROVAL BY THE CITY
ATTORNEY.
RECOMMENDATION
Approve the Resolution.
ANALYSIS
On July 13, 2016, pursuant to Resolution 2016-29473, the Mayor and City Commission
accepted the recommendation of the City Manager to reject all proposals received pursuant to
Request For Qualifications (RFQ) No. 2016-107-WG for a hosted automatic call distribution
system; and, in the alternative, wave, by a 5/7ths vote, the competitive bidding requirement,
finding such waiver to be in the best interest of the City, and authorized the Administration to
enter into direct, simultaneous negotiations with AT&T Corp. and Unify, Inc., respectively, for
hosted automatic call distribution services; and further directed the Administration to submit the
final negotiated agreement to the Mayor and City Commission for approval.
The Administration, as directed by the City Commission, has negotiated directly and
simultaneously with AT&T Corp. and Unify, Inc., respectively, for a hosted automatic call
distribution system.
The hosted automatic call distribution systems offered by AT&T Corp. and Unify, Inc., are based
on the same web-based software provided by inContact, a commonly deployed cloud-based
automated call distribution solution. There are no major functional distinctions between the
systems offered by AT&T Corp. and Unify, Inc., therefore, staff compared the pricing proposed
by each firm per the Schedule of Values attached as Exhibit A, where Unify has offered a slightly
more cost-effective solution. In addition, Unify, Inc. is already being used ,as a vendor by the
City and has performed well under its current contract with the City.
Page 508 of 2277
As a result, City Manager recommends, based on the services and the cost-effectiveness of the
proposed solution, that the Mayor and City Commission award a contract for automated call
distributions services to Unify, Inc.
CONCLUSION
The City Manager City staff recommends that the Mayor and City Commission approve the
Resolution to award a agreement to Unify, Inc. for a hosted automatic call distribution services;
and approve, in substantial form, the agreement attached to the Resolution; and further
authorize the Mayor and City Clerk to execute the agreement, subject to legal review and from
approval by the City Attorney.
KEY INTENDED OUTCOMES SUPPORTED
Streamline The Delivery Of Services Through All Departments
FINANCIAL INFORMATION
All expenditures will be based on funds approved through the City's budgeting process.
Legislative Tracking
Finance/Procurement
ATTACHMENTS:
Description
❑ Resolution
❑ Exhibit A
Page 509 of 2277
Exhibit A - Schedule of Values
Hosted Automatic Call Distribution System
Monthly Cost Comparison
Recurring Monthly Expenses AT&T Unify
Storage and Data Management (10 GB) $ 62.50 $ 241.20
Universal Port (5) 235.00 301.50
Voice Recording with Storage (10) 62.50 135.06
Base Concurrent User License (10, including chat & e-mail channel) 1,375.00 1,133.64
Customer Suport 945.00 854.25
$ 2,680.00 $2,665.65
Unify's Recurring Monthly Expenses * Price Per Unit Quantity
Storage and Data Management $ 24.120 10
Universal Port $ 60.300 5
Voice Recording with Storage $ 13.506 10
Base Concurrent User License (including chat &e-mail channel) $ 113.364 10
Proposed Customer Suport $ 854.250 1
AT&T's Recurring Monthly Expenses** Price Per Unit Quantity
Storage and Data Management $ 6.250 10
Universal Port $ 47.000 5
Voice Recording with Storage $ 6.250 10
Base Concurrent User License $ 131.250 10
Chat &e-mail channel $ 6.250 10
Proposed Customer Suport $ 945.000 1
* Source: Unify Covered Products Budgetary Pricing Summary
** Source: AT&T Pricing Proposal
Page 512 of 2277
Total
$ 241.20
$ 301.50
$ 135.06
$1,133.64
$ 854.25
$2,665.65
Total
$ 62.50
$ 235.00
$ 62.50
$1,312.50
$ 62.50
$ 945.00
$2,680.00
Page 513 of 2277