LTC 522-2017 Cleanliness Index & Assessment Program Results forMIAMI BEACH
OFFICE OF THE CITY MANAGER
LTC #
522-2017
LETTER TO COMMISSION
TO: Mayor Philip Levine and Members df the City C►mmission
FROM: Jimmy L. Morales, City Manager a
DATE: October 30, 2017
SUBJECT: Cleanliness Index & Assessment P-ogram Results for FY 2016/17 Quarter 4
The purpose of this Letter to Commission is to communicate the results of the award
winning Cleanliness Index and Assessment program from FY 2016/17 Quarter 4 (July 1,
2017 to September 30, 2017).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, garbage cans/dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services. Quarterly sample sizes
are set to ensure no greater than a ±5.0 percentage point sampling error given the 95%
confidence level for each of the public areas assessed.
During FY 2006/07, the City tightened the target for the Citywide and area -specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same from FY 2007/08 to date. As
important, the City also has a goal to ensure that 90 percent of assessments score 2.0 or
better, with awareness to seasonal fluctuations. The scores are compared to the same
quarter in prior years to account for seasonal variations.
The program received the 2007 Sterling Quality Team Showcase Award. All improvement
action plans implemented are validated against the index. Cleanliness results at the end of
each quarter inform stakeholders if the action plans have worked or if they need to be
adjusted. Tangible benefits obtained as a result of the program include the city's
achievement of one of its strategic objectives to be cleaner.
Summary of the Cleanliness Assessment Results FY 2016/17 Quarter 4
Overall, the citywide cleanliness index improved during FY 2016/17 Quarter 4 when
compared to the same quarter in FY 2015/16 by 3.9% to 1.71. Additionally, FY averages
reflect steady progression as evidenced by the index, anecdotal information, and results of
our most recent resident survey. Additionally, 84.1% of all public area assessments scored
2.0 or better (target=90%) in FY 2016/17 Quarter 4 and a 77.8% average for FY 2015/16.
Cleanliness continues to remain a top priority for the City.
Positive and Stable Areas in FY 2016/17 Quarter 4
• Streets— Streets improved to 1.65 or 3.5% from the prior quarter and 11.3% from the
prior FY quarter. Overall, 88.9% of streets are scoring 2.0 or better. Commercial
entertainment and commercial non -entertainment streets improved by 1.9% and
3.0% respectively when compared to the prior quarter. Litter on the ground in areas
with heavy construction in commercial entertainment areas continues to be a
contributing factor. To address this issue, Public Works continues to monitor public
right-of-way site cleanliness, and share findings with CIP to ensure each contractor is
in compliance, and coordinates the placement of temporary garbage cans at work
sites to encourage utilization by contracted employees.
• Sidewalks— Sidewalks improved to 1.57 or 3.1% from the prior quarter and 1.9%
from the prior FY quarter with overall percent meeting target at 87.0%. Commercial
entertainment areas improved to 1.54 or 4.9% and commercial non -entertainment
areas remained stable at 1.64. The primary issue appears to be litter on the ground
and organic material. Sanitation added an additional forty (40) garbage cans and
replaced approximately sixty (60) cans where needed to address overflowing garage
can issues. The dome topper pilot program is still underway to curb household
garbage disposal in public garbage cans on sidewalks. Haulers have committed a
truck for garbage can waste collection seven (7) days per week and sanitation has
added a second shift of service in the late afternoon to identified neighborhoods to
address overflowing garbage can issues.
• Parking Lots - Scores at 1.75 improved by 3.3% from the prior quarter and 15.9%
from the same quarter in the prior Fiscal Year. The percent of assessments meeting
the 2.0 standard improved to 83.7%. Issues appear to be organic material and litter
on the ground. The issue of the overflowing garbage cans is being addressed by the
waste hauler commitment of designated truck service for garbage can waste
collection daily helping to decrease litter on the ground. Sanitation will replaced twist
cans with larger green cans in select lots, as well as add additional cans as needed.
Areas of Focus in FY 2016/17 Quarter 4
• Beaches — The percent of beaches covered by Miami Beach meeting the 2.0 target
deteriorated to 83.6% or 17.3% when compared to the same quarter the prior Fiscal
Year to a 1.76. The issue appears to be litter in the dunes and organic material on
the beach. Miami -Dade County and the City continue to work with hotels in the area
to decrease the distribution of materials contributing to dune litter, such as napkins,
receipts, etc. Code Enforcement and the Beach Director are discussing other options
for violation issuance on the beaches.
• Alleys— Alleys improved to 2.13 when compared to the same quarter in the prior
Fiscal Year with 67.1% of assessments meeting the target of 2.0. This remains a
poor scoring area since program inception. The issue appears to be illegal dumping
and litter in commercial entertainment areas, and overflowing dumpsters/trash cans
in commercial entertainment locations in south beach during the weekend and
weekend daytime hours. Sanitation alley service operates Monday through Friday (5
days a week) every morning from 5th Street to Espanola Way for litter removal with
the number of code officers increasing to support this effort citywide. At the request
of the Sustainability and Resiliency Committee (SRC), Code Compliance has
proposed revisions to Chapter 90 Solid Waste to include increased fines and
penalties for violations as well as the requirement for a locking mechanism on
dumpsters in the right-of-way. The proposed amendments are under review at the
SRC.
• Waterways - Scores improved by 12.6% compared to the same quarter in the prior
Fiscal Year to 2.02. The percent of assessment meeting the 2.0 target improved by
22.4% when compared to the same quarter in the prior Fiscal Year. Issues appear
to be litter along the shoreline and organic material. A new contract is being drafted
to include cleanliness data and fine issuance for not meeting established standards
for litter.
• Parks- Parks deteriorated to 1.51 or 3.4% compared to the prior quarter and 14.4%
compared to the same quarter in the prior Fiscal Year with 93.6% of assessments
meeting the target. Greenspace Management continues to recycle clippings such as
leaves, grass, and other organic material onsite. This practice not only enriches the
soil, but also reduces the need for synthetic fertilizer and the burden on landfills by
disposal of green waste. This practice may continue to contribute to increased
organic material on sidewalks and pathways, as the practice is to no longer bag and
dispose of such organic material, but rather return it to the soil.
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Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2016 survey, residents and businesses rated cleanliness as one of
the services the City should strive not to reduce. The City has implemented increases in
service levels and community satisfaction levels have improved. Overall scores have
improved by 15.8% from FY 2005/06 to FY 2016/17.
Next Quarter Assessments
City part-time staff is conducting cleanliness assessments every quarter. Additionally,
residents are always welcome to participate. If you or any member of your staff is interested
in participating in the City's Public Area Cleanliness and Appearance Program, please
contact Dr. Leslie Rosenfeld with Organization Development Performance Initiatives at
extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
Kathie G. Brooks, Assistant City Manager
John Rebar, Parks and Recreation Director
Saul Francis, Parking Director
Hernan Cardeno, Code Compliance Director
Margarita Wells, Acting Environmental Director
Al Zamora,-anitation Division Director
Dr. Le y f osenfeld, Chief Learning Development Officer
EC/KGB/