LTC 041-2018 Cleanliness Index & Assesment Program Results for FMIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC #
041-2018
TO: Mayor Dan Gelber and Members of he Cit
FROM: Jimmy L. Morales, City Manager — -
DATE: January 30, 2018
SUBJECT: Cleanliness Index & Assessment rogram
LETTER TO COMMISSION
Results for FY 2017/18 Quarter 1
The purpose of this Letter to Commission is to communicate the results of the award
winning Cleanliness Index and Assessment program from FY 2017/18 Quarter 1 (October 1,
2017 to December 31, 2017).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, garbage cans/dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services. Quarterly sample sizes
are set to ensure no greater than a ±5.0 percentage point sampling error given the 95%
confidence level for each of the public areas assessed.
During FY 2006/07, the City tightened the target for the Citywide and area -specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same from FY 2007/08 to date. As
important, the City also has a goal to ensure that 90 percent of assessments score 2.0 or
better, with awareness to seasonal fluctuations. The scores are compared to the same
quarter in prior years to account for seasonal variations.
The program received the 2007 Sterling Quality Team Showcase Award. All improvement
action plans implemented are validated against the index. Cleanliness results at the end of
each quarter inform stakeholders if the action plans have worked or if they need to be
adjusted. Tangible benefits obtained as a result of the program include the city's
achievement of one of its strategic objectives to be cleaner.
Summary of the Cleanliness Assessment Results FY 2017/18 Quarter 1
Overall, the citywide cleanliness index improved during FY 2017/18 Quarter 1 when
compared to the same quarter in FY 2016/17 by 7.1% to 1.71. Additionally, FY averages
reflect steady progression as evidenced by the index, anecdotal information, and results of
our most recent resident survey. Additionally, 84.3% of all public area assessments scored
2.0 or better (target=90%) in FY 2017/18 Quarter 1 and a 78.4% average for FY 2016/17.
Cleanliness continues to remain a top priority for the City.
Positive and Stable Areas in FY 2017/18 Quarter 1
• Streets— Streets improved to 1.70 or 8.1 % from the same quarter in the prior FY.
90.4% of streets are scoring 2.0 or better. Commercial entertainment and
commercial non -entertainment streets improved by 8.1% and 11.2% respectively
when compared to the same quarter in the prior FY.
• Parking Lots - Scores at 1.90 improved by 10.8% from the same quarter in the
prior FY. The percent of assessments meeting the 2.0 standard declined to 77.5%.
Sanitation will continue to replace twist cans with larger green cans in select lots
space permitting, as well as add additional cans as needed. Sanitation will also
review data on organic material to adjust weekend service frequency.
• Beaches — The percent of beaches covered by Miami Beach meeting the 2.0 target
improved to 86.4% or 4.4% when compared to the same quarter the prior FY to a
1.90. The issue appears to be litter and organic material in the beach spoil and
beach entrances. Sanitation and Greenspace will review data to identify patterns.
• Waterways - Scores improved by 22.5% compared to the same quarter in the prior
Fiscal Year to 1.76. The percent of assessment meeting the 2.0 target improved by
18.3% or 85% when compared to the same quarter in the prior Fiscal Year. Issues
appear to be litter along the shoreline and organic material. A new contract is out for
bid which will include cleanliness data and fine issuance for not meeting established
standards for litter.
• Parks- Parks improved to 1.40 or 7.3% compared to the prior quarter and 8.5%
compared to the same quarter in the prior Fiscal Year with 95.1 % of assessments
meeting the target. Greenspace Management continues to recycle clippings such as
leaves, grass, and other organic material onsite. Parks staff continues to work
closely with contractors and three (3) positions were filled increasing service levels.
Areas of Focus in FY 2017/18 Quarter 1
Alleys— Alleys improved to 2.14 or 10.8% when compared to the same quarter in the
prior FY with 69.0% of assessments meeting the target of 2.0, a 12.9% improvement.
This remains a poor scoring area since program inception. Increase in code
personnel of five (5) officers and a sanitation night supervisor for the entertainment
area provide support. Sanitation alley service operates Monday through Friday (5
days a week) every morning from 5th Street to Espanola Way for litter removal with
the number of code officers increasing to support this effort citywide with officers
required to conduct one (1) hour of sanitation and alleyway inspections each day.
Sidewalks— Sidewalks declined to 1.61 or 2.5% from the prior quarter and remained
stable when compared to the prior FY quarter with overall percent meeting target at
89.5%. Commercial entertainment areas declined to 1.59 or 3.2% and commercial
non -entertainment areas remained stable at 1.62. The primary issue continues to
appear to be litter on the ground and organic material. Sanitation added sixty (60)
SMART cans along Washington Avenue. This has permitted the reallocation of
hauler resources to commercial non entertainment areas to address overflowing
cans in other areas of the City. The dome topper pilot program is still underway with
fifty (50) toppers installed to curb household garbage disposal in public garbage cans
on sidewalks. Haulers continue to provide a truck for garbage can waste collection
seven (7) days per week and sanitation has added a second shift of service in the
late afternoon to identified neighborhoods to address overflowing garbage can
issues.
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Cleanliness Kev Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2016 survey, residents and businesses rated cleanliness as one of
the services the City should strive not to reduce. The City has implemented increases in
service levels and community satisfaction levels have improved. Overall scores have
improved by 12.8% from FY 2005/06 to FY 2016/17.
Next Quarter Assessments
City part-time staff is conducting cleanliness assessments every quarter. Additionally,
residents are always welcome to participate. If you or any member of your staff is interested
in participating in the City's Public Area Cleanliness and Appearance Program, please
contact Dr. Leslie Rosenfeld with Organization Development Performance Initiatives at
extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
Kathie G. Brooks, Assistant City Manager
John Rebar, Parks and Recreation Director
Saul Francis, Parking Director
Hernan Cardeno, Code Compliance Director
Betsy Wheaton, Environmental Director
Al Zamora, Sanitation Division Director
Dr. Leslie Rosenfeld, Chief Learning Development Officer
EC/KGB/