LTC 059-2018 Building Department Achieves ISO 9001 Quality ManagxA JBEACHN"..;
OFFICE OF THE CITY MANAGER
NO. LTC#
059-2019
TO: Mayor Dan Gelber and Members of
FROM: Jimmy L. Morales, City Manager
DATE: February 9, 2018
City Cor�oission
SUBJECT: Building Department Achieves ISO k0l Quality Management Certification
I am delighted to announce that the Miami Beach Building Department is ISO 9001 certified!
The Building Department is officially the first department in the City of Miami Beach to obtain this
global certification after months of hard work and an external audit.
ISO 9001: 2015 is the international standard that specifies requirements for a Quality
Management System (QMS). Organizations use the standard to demonstrate the ability to
consistently provide services that meet customer and regulatory requirements.
The standards help guide more than one million companies and organizations in more than 170
countries to ensure quality is built into their management systems. These quality standards
include a strong focus on meeting the expectations of customers, fact -based decision-making,
continual improvement, involved leadership, hiring and retaining engaged and mission driven
staff, firm documentation, and providing high quality services through a process -centered
approach.
This achievement should give our employees pride and customers assurance. ISO 9001 is
not just a one-time certification; it is also a system with structure that builds a culture and practice
of quality, customer service and improvement. As part of the certification, future routine audits
will support its integrity.
ISO 9001 is an excellent system to support the Building Department as is provides the highest
level of service and safety to our community. I invite you to learn more about ISO through:
httr)s://www.iso.or.a/iso-9001 -clualitv-mannementhtml
I'd like to thank and congratulate Ana Salgueiro, P.E., Interim Building Director and Natasha
Diaz, Administrative Services Manager/ Quality Management Representative, their dedicated
team of Quality Champions, and all department employees on this accomplishment.
J LM/S,T/AS