LTC 227-2018 Cleanliness Index & Assessment Program Results for FY 2017-18 Quarter 2MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC # LETTER TO COMMISSION
227-2018
TO: Mayor Dan Gelber and Members oft e City Commieion
FROM: Jimmy L. Morales, City Manager
DATE: April 25, 2018
SUBJECT: Cleanliness Index & Assessment Pro. am Results for FY 2017/18 Quarter 2
The purpose of this Letter to Commission is to communicate the results of the award
winning Cleanliness Index and Assessment program from FY 2017/18 Quarter 2 (January 1,
2018 to March 31, 2018).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, garbage cans/dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services. Quarterly sample sizes
are set to ensure no greater than a ±5.0 percentage point sampling error given the 95%
confidence level for each of the public areas assessed.
During FY 2006/07, the City tightened the target for the Citywide and area -specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same from FY 2007/08 to date. As
important, the City also has a goal to ensure that 90 percent of assessments score 2.0 or
better, with awareness to seasonal fluctuations. The scores are compared to the same
quarter in prior years to account for seasonal variations.
The program received the 2007 Sterling Quality Team Showcase Award. All improvement
action plans implemented are validated against the index. Cleanliness results at the end of
each quarter inform stakeholders if the action plans have worked or if they need to be
adjusted. Tangible benefits obtained as a result of the program include the city's
achievement of one of its strategic objectives to be cleaner.
Summary of the Cleanliness Assessment Results FY 2017/18 Quarter 2
Overall, the citywide cleanliness index improved during FY 2017/18 Quarter 2 when
compared to the same quarter in FY 2016/17 by 10.4% to 1.80. Additionally, FY averages
reflect steady progression as evidenced by the index, anecdotal information, and results of
our most recent resident survey. Additionally, 78.2% of all public area assessments scored
2.0 or better (target=90%) in FY 2017/18 Quarter 2 and a 72.2% average for FY 2016/17
quarter 2, a 6% improvement. Cleanliness continues to remain a top priority for the City.
Positive and Stable Areas in FY 2017/18 Quarter 2
• Streets— Streets improved to 1.72 or 10.4% from the same quarter in the prior FY.
87.6% of streets are scoring 2.0 or better. Commercial entertainment and
commercial non -entertainment streets improved by 9.6% and 13.9% respectively
when compared to the same quarter in the prior FY.
• Parks- Parks improved to 1.00 or 11.8% compared to same quarter in the prior
Fiscal Year with 89.0% of assessments meeting the target. Parks continues to
request the contractor recycle clippings such as leaves, grass, and other organic
material onsite. Parks staff continues to work closely with contractors.
• Beaches — Beaches improved to 1.76 or 5.4% compared to the same quarter in the
prior FY for those areas serviced by the City. Beach areas covered by Miami -Dade
County improved to 1.58 or 15.1% compared to the same quarter in the prior FY.
City parks and sanitation staff supported the County beach cleanup every night from
4th pm to 7 pm from four to seven days per week during the month of March 2018 from
10th Streets.
Areas of Focus in FY 2017/18 Quarter 2
• Alleys— Alleys improved to 2.19 or 10.2% when compared to the same quarter in the
prior FY with 65.2% of assessments meeting the target of 2.0, a 7.3% improvement;
however, deteriorated from the prior quarter. This remains a poor scoring area since
program inception. A sanitation night supervisor for the entertainment area continues
to provide support. Sanitation alley service operates Monday through Friday (5 days
a week) every morning from 5th Street to Espanola Way for litter removal with the
number of code officers increasing to support this effort citywide with officers
required to conduct a minimum of one (1) hour of sanitation and alleyway inspections
each day.
• Sidewalks— Sidewalks remained stable at 1.73 or 2.3% compared to the same
quarter in the prior FY with overall percent meeting target at 81.8%; however,
deteriorated from the prior quarter. Commercial entertainment areas declined to
1.86 or 10.7% and commercial non -entertainment areas remained stable at 1.74
compared to the same quarter in the prior FY. The primary issue continues to
appear to be litter on the ground and organic material. Sanitation has added sixty
(60) SMART cans along Washington Avenue. The dome topper program is
underway with fifty (50) toppers installed to curb household garbage disposal in
public garbage cans on sidewalks; however, sanitation is working to identify areas
where dome toppers are ineffective. Haulers continue to provide a truck for garbage
can waste collection seven (7) days per week and sanitation has added a second
shift of service in the late afternoon from the Flamingo area to south of 5th main
streets to address overflowing garbage can issues. Effective April 1, the waste
hauler has dedicated a route to service litter cans only from 23rd Street south.
Flamingo Park twist cans along Meridian from 11th to 14th street (5 cans) have been
replaced with green cans increasing litter capacity from 2 gallons to 25 gallons and
on Collins Avenue from 46th to 63rd Street (5 cans).
• Parking Lots - Scores at 2.04 improved by 9.7% from the same quarter in the prior
FY.; however, deteriorated from the prior quarter. The percent of assessments
meeting the 2.0 standard improved to 67.6% compared to the same quarter in the
prior FY. Sanitation will continue to replace twist cans with larger green cans in
select lots space permitting, as well as add additional cans as needed. Sanitation
has reviewed data on organic material and adjusted weekend service frequency in
lot P51 and P52 on 23rd and Liberty.
• Waterways - Scores improved by 18.3% compared to the same quarter in the prior
Fiscal Year to 2.06; however, deteriorated from the prior quarter. The percent of
assessment meeting the 2.0 target improved by 19.6% or 69.6% when compared to
the same quarter in the prior Fiscal Year. Issues appear to be litter along the
shoreline and organic material. A new contract under negotiation which may will
include cleanliness data and fine issuance for not meeting established standards for
litter.
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Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2016 survey, residents and businesses rated cleanliness as one of
the services the City should strive not to reduce. The City has implemented increases in
service levels and community satisfaction levels have improved. Overall scores have
improved by 12.8% from FY 2005/06 to FY 2016/17.
Next Quarter Assessments
City part-time staff is conducting cleanliness assessments every quarter. Additionally,
residents are always welcome to participate. If you or any member of your staff is interested
in participating in the City's Public Area Cleanliness and Appearance Program, please
contact Dr. Leslie Rosenfeld with Organization Development Performance Initiatives at
extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
Kathie G. Brooks, Assistant City Manager
Roy Coley, Public Works Director
John Rebar, Parks and Recreation Director
Saul Francis, Parking Director
Hernan Cardeno, Code Compliance Director
Betsy Wheaton, Environmental Director
Al Zamora, Sanitation Division Director
Dr. Leslie Rosenfeld, Chief Learning Development Officer