LTC 568-2018 Cleanliness Index & Assessment Program Results for FY 2017/18 Quarter 4 MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC # LETTER TO COMMISSION
568-2018
TO: Mayor Dan Gelber and Members the City :ommission
FROM: Jimmy L. Morales, City Manager
DATE: October 18, 2018
SUBJECT: Cleanliness Index & Assessment Pr gram Results for FY 2017/18 Quarter 4
The purpose of this Letter to Commission is to communicate the results of the award
winning Cleanliness Index and Assessment program from FY 2017/18 Quarter 4 (July 1,
2018 to September 30, 2018).
Key Q4 Metrics:
• Citywide Cleanliness Index Rating: 1.70
• Citywide Cleanliness Index Compared to FY17 Quarter 4: 0.6% improvement
• Citywide Percent Assessments Meeting Target: 81.7%
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, garbage cans/dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services. Quarterly sample sizes
are set to ensure no greater than a ±5.0 percentage point sampling error given the 95%
confidence level for each of the public areas assessed.
During FY 2006/07, the City tightened the target for the Citywide and area-specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same from FY 2007/08 to date. As
important, the City also has a goal to ensure that 90 percent of assessments score 2.0 or
better, with awareness to seasonal fluctuations. The scores are compared to the same
quarter in prior years to account for seasonal variations.
The program received the 2007 Sterling Quality Team Showcase Award. All improvement
action plans implemented are validated against the index. Cleanliness results at the end of
each quarter inform stakeholders if the action plans have worked or if they need to be
adjusted. Tangible benefits obtained as a result of the program include the city's
achievement of one of its strategic objectives to be cleaner.
Summary of the Cleanliness Assessment Results FY 2017/18 Quarter 4
Overall, the citywide cleanliness index remained stable during FY 2017/18 Quarter 4 when
compared to the same quarter in FY 2016/17 by 0.6% to 1.70. Additionally, FY averages
reflect steady progression as evidenced by the index, anecdotal information, and results of
our most recent resident survey. Additionally, 81.7% of all public area assessments scored
2.0 or better (target=90%) in FY 2017/18 Quarter 4 and a 84.1% average for FY 2016/17
Quarter 3. Cleanliness continues to remain a top priority for the City.
Positive and Stable Areas in FY 2017/18 Quarter 4
• Parks- Parks improved to 1.46 or 0.7% compared to the prior quarter and 3.3%
improvement from prior FY with 92.3% of assessments meeting the target. Parks
will review middle beach area parks to determine adjustments to service as needed
due to a deterioration in scores.
• Waterways - Scores improved by 13.8% or 1.46 when compared to the same
quarter in the prior Fiscal Year. The percent of assessment meeting the 2.0 target
improved by 2.2% or 83.3% meeting target when compared to the same quarter in
the prior Fiscal Year. Issues appear to be organic material in non-hotspot
waterways. The current agreement was extended and a new RFP will be drafted for
review which may be included cleanliness data and fine issuance for not meeting
established standards for litter.
• Sidewalks— Sidewalks improved at 1.57 or 4.3% compared to the prior quarter and
remained stable compared to the prior FY with overall percent meeting target at
87.5%. Commercial entertainment areas remained stable at 1.57 and commercial
non-entertainment areas improved at 1.56 compared to the same quarter in the prior
FY by 4.9%. The primary issue continues to appear to be litter on the ground and
organic material in non-entertainment areas during the weekday daytime hours. The
dome topper program is underway with fifty (50) toppers installed to curb household
garbage disposal in public garbage cans on sidewalks; however, sanitation continues
to identify areas where dome toppers are ineffective due to residential misuse
resulting in the relocation of three (3) toppers. As such, Code continues to assign
zone officers to monitor identified areas to ensure compliance. Effective April 1, the
waste hauler has dedicated a route to service litter cans only from 23rd Street south.
Areas of Focus in FY 2017/18 Quarter 4
• Alleys— Alleys improved to 1.95 or 8.5% when compared to the same quarter in the
prior FY with 76.6% of assessments meeting the target of 2.0, a 9.5% improvement.
This remains a poor scoring area since program inception; however, this is the most
improvement in the past two year. Sanitation alley service operates Monday through
Friday (5 days a week) every morning from 5`h Street to Espanola Way for litter
removal. Code continues to support this effort citywide with officers required to
conduct a minimum of one (1) hour of sanitation and alleyway inspections each day
in the morning and afternoon. Code and Sanitation will review warning weekend
issuance for overflowing dumpsters to determine weekend service needs, as well as,
review data.
• Parking Lots - Scores at 2.08 deteriorated by 6.1% from the prior quarter and
18.9% from the same quarter in the prior FY. The percent of assessments meeting
the 2.0 standard deteriorated to 67.4% compared to the same quarter in the prior FY.
Sanitation will continue to replace twist cans with larger green cans in select lots
space permitting, as well as add additional cans as needed. ODPI will reach out to
CIP to request inclusion of sanitation in pre-construction discussions to support litter
can placements. Sanitation will review data on organic material and litter, and
adjusted weekend service frequency as needed specifically in parking lots.
• Beaches — Beach areas maintained by CMB improved to 1.78 or 1.1% compared to
the same quarter in the prior FY year and areas serviced by the MDC improved to
1.48 or 6.9% compared to the same quarter in the prior FY. The issue appears to
be organic material on the beach during the weekend.
• Streets— Streets remained stable at 1.65 or 0.6% from the prior quarter.
Commercial entertainment streets deteriorated to 1.63 or 3.2% from the same
quarter in the prior FY. 84.9% of streets are scoring 2.0 or better. Commercial non-
entertainment streets deteriorated by 2.5% when compared to the same quarter in
the prior FY.
C wan.••.l....c SC VI,1 r.,,eee AS*.limy..111
1,911/14
P01110A1011 Gi 02 Gri 08 FY Uwe
.0.11121903.333 2-'0 I 94 2.24 203 2.10
1131151, 207 1.93 2.22 1.84 203
Not nnArc aley: 1.99 1.95 2'5 1.74 1.94
Coe'031-Ertertarrrert 1.84 379 2 44 1.74 1.95
2.orr-erca-4:e-6-tertarmert 1.89 1.67 1 31 175 1.33
Pr:cereal 225 1 53 2.11 1.74 2-01
2.46 249 275 249 2.60
1030111i4 2.1.1.1 2.13 -33 1 84 2..IN
Ccrer-ercts-Erterlarmert I 57 i 5€ 240 1 56 104.
24,7-ems-34:41-Erterlarrnert t.97 2.15 I 91 175 1.95
Res wt.* -2.8 3.31 2.35 153 2_14
far1.5. 103 113 1 93 204 i.93
.P./131131 2.25 126 2.30 291 2.21
.131.11161t 2.77 2.14 2.93 2.33 259
80305 Areac
'Aar:Beach Re1.xe:431T/CrI 2.02 ¶59 1 93 1 9' 1.51
383'71-330e:curly Resoor--13401 1_34 175 3.04 1.15 1.93
l'Y011 06 (Y,,14 rT14111 l'Y 11t16 II'IM IT (MIS
%40006 %wow
Futile Ares FY Scary FY Soon FY Soon FY loom FY Sem FY Soon
Overall.atir leore 210 1.57 •75 1.64 1 83 1 76 4 Y.,
3.treetc 1113 9.15 1 1 54 1.73 1.75 1 68 5.3, 22 i"•
Not VICuclr3;Nei: 114 116 1 58 163 3.3'.
:ammo&-Erderarrrert 1.95 1.54 1.79 152 4.93..
C0erm00rail-Non-Eroerarr•ert 1.83 141 1 73 112 1.3N •2:
RerAereai 201 9.53 I 17 3.3% 2.9214
Met; 240 1.98 1 92 :.•30 2199 19.3% 244%
3 larree11-4 206 = 1.97 /13 1 64 1 64 CC" 25.6%
Corre-ert a-Enlerarrrert 294 ¶14 ¶53 1.60 1.65 -3.3% 23.6%
Cowmen:9N-Ncr-Ertemirrrert 1 95 1.58 113 t 19 1.79 1.666 24% ,74%
Real 2.14 4012 1.61 162 -0.6% 319%
Es= 1 93 MEM . 39.9%
Earl=
3.21 1.63 !76 1 a: 199 203 -0.5% '91%
waterway. 159 1.97 221 9_513 2.23 19€ 18.9% 35.2%
Bratata
Ur,Inch Rcocro.ble,r 9197 1.95 1.14 1.79 1.92 -7.3% 4 6%
ktarreDade Ccurtr Remerrilatty 1 93 1.55 1.7' 1 55 10.3% 241%
.. .......e44.
r(1817
%move 1.6,06
1%644 Augas Cel 01 01 01 II'leas Von priof IV 066,1666orr
r1.15311 ettli loon 1.84 2-01 171 1 93
3tree94 1.95 1.92 1.65 17$ 2.3.7i.
4
Ct Muting ales: 1.73 1.92 •61 156 1 19 33% -134%
Um-et:a-Enter-err-ert 1.72 1.93 !41 158 1.75 113% -i1.8% '
co.yner:.31-Ncro-Errxratr.et 1.79 1.97 '.55 1.60 1.73 74% -6.4%
Ro:Aercai 169 1.75 1.57 112 1_63 124% -18.9%
180 2.84 2.23 2.13 130 41 11 6% -31.5%
3 de v431tc t 63 1.77 9.62 157 164 7.1% -3L3%
0:cer-ert a-EnIerUer-ct 1.56 1.68 /62 1.54 1.52 11% -215%
C.)-rntrcai-Pecn-Erreraer-ert 1 69 1 90 1 65 '3-4 1"1.1J 59% 422%
Re:Aercai 1_56 1.76 '.59 '52 1.5' '1.5% -24.7%
East& 1.53 1.73 III 1.56 31.8% -18.4%
1.81 1.75 la 93% -9.9%
=team ' 11.6% -944%
Deacti Area
9.13-1.bee-Ji Rescen:t4e,Om, 1.68 1 La la - 321 la 23.6% -3.7%
Ma-3-Crcle Cce.rtr Resocrs .1115 oity I 72 1la la 1.71 351% -11.4%
reertll
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P..- GO 02 01 06 FY Icon %00,46 %amp a 00•60•4
•••••/.1460,6 ...err Ow Owns,le
Y.•••••
C'tVall ritY_100111 t-'1 133 'a: '79 1_76 4.5,, -I€
19.395. 172 172 '46 '31 1.613 -C.5% 3
`act rox11119 Nee: 163 162 '53 ¶55 1.60 22'. ¶3'.
0.4,--el:a-Erilerarseeet 1.53 1.73 '55 153 1.62 1-, 32%
C:3-r-er:3-Nen-Errerzerrert 159 1 61 63 ¶64 942 3 i'•:. 2615 -,.: •
Resaaenti1 162 '62 1.54 1.57 1 39% 13%
AI VA 214 .119 2.09 196 2.09 4.7% 4.6% -
•
liguaky 161 1 73 1.64 1_57 1 54 4.3% 32 --
2401-em a-Enlerarrre-t 159 1.96 1.57 /17 135 3 C,A 12•:
co-Travel-Non-Erterarrret 1 62 1.74 1.70 1.96 16€ 4.2:-. '4.9%
Re-Aertal I 63 1.63 1.61 1_513 1 62 33%
Las MIIIIMIllt 1111MEME -0115 -3.3%
L3... ii 1 30 2-51 1.96 208 2.03 5 17.: 12.3',
1901511131100 ¶75 23; •91 •€1 136 -13.3% -163%
aratala
tern Sean Resecr2413,/ 3i'l, '5: •75 2.3 1 78 1 92 I -.9.9% I 1 r'A
9.9 8--•-cacie cc."Et3:430r5917i 'r •53 1 53 5.1': 4.9% -.-•
P.,v M. P al Ar cam.,rammedcam., .0 o 7b. 4q.
11.r. !.00%1 --,
no...
Pu00a Area US m OI As...
r08111 - 71.t% 56.7% :5.5% BSc
3treetc ba.:% 75 5. 61.9% 938% 73-4%
Gart*erca-Eelett3rene!: 66.1% 31.'". 47.1% 746% 67.3%
w^rrncai-NorrEntee rr'r1 -5 M.4% MMIlipma 0_.3%
Re:deltal 56.8': 7-. 66.2% 73.5%
Ale,: 37.77 .E 3' 3721% 562% 41.9%
626,E aS - 563% '9.3% 66.7
Gtr'^erca-En89taA^r!: 59 :f.8,. 41.7% 71.7% 53.4%
.o'rnsrca!-Non-Enle0Sre-ent 63.0'.: 56.4% 79.3% 37.4' 71.6%
ReJOenta 524'4 79.''. nix 322% 662%
Per 46.31.c 302 66r'% 63.7 46.6%
pampa 4840% 59.6' 49.2% 690% 1 064%
gfr.33Y 429% 37.-. 34.9% 56.8% I 55.5%
Beach Are%
1.13',5e3:11 Frac:tlry Cr; 63.1% 3343'. 6621% 79.5% 73.1%
0.13--2330:.::_rt.,,Fe:ax.o 3; 75.3% 715.-:,. 53.9% 772% 71,,.
Cn-wltle
:G1-^"'erC3-?11tr.Y ween iiinallinil
a-r'er_a.-NCrr5 rtary r%
Fecaerca
Aiy: •
=aim 111=1.211012
Gtm''erca-EMer• r-ent 374'.6 411.
W-r,er_a,-Ncen-E rlerarr'ert -
Feaaentat 'e AM
EAU in
Pmba
Waterway
15.21&11.A21135.
5.115-'Seat Fr.Oorrt':„!'Cr71111111111 -9
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rV1.n
tere..
Prolto Ani OI W v: w r ten. w+,aw *as We
Cm rrrr.
74.9% .2.7' 5.2 541% '051% 1.ei 13_2%
Street -9.a -J 5 53 3% 32.9% 1.7% 3.5%
CormerCa-Enlererr-en: 75. . -6 - 974', 53.2% 312% 1.3% 15.7%
Ca^merc%1-Non-Erlerarr'rt __ . -5 a 95--- 5. .% a1.5% 1..3.
Fe'34ent31 SC I . -5 a 55.'7 5?7% 54.2% 1.8% 10./%
!ter: 56.1% 5's•. 646% 37.1% 6.!A% 2.4% 18.0%
3 aeaarc 56.9% __ 56. : 5.3% ._: .....s 18.1%
:.omTeres-Fntr:aerw4 a9.5% __.a 56 a5. .moi s._ ..9'.a 21.8%
Co-rlrcai-Nirt-Entrarenrc 33.6% 3':'.. 5E= 9345% 517% -:.e% 11.3%
Fe::0erta 374'-. 0'.7 .5_ 33.0% 9543% 3.8% 20.1%
Parte a5.a 5'.5".• ?aMEM, a:.5% 3.6% 2 3%
EXUCLa 62.7. 6'.5'. -_1 33.7% 72.9% 3.0% 15.8%
'15'ate17168( a_ ___ 913% 57.1% 3.2% 15.344
8aao1+Mac
Ala"y 6eacn Fe:eon:tt rj Cl y 32 3". _ . 52":- 83.5% 81.3% 1.5% 5.7%
1.14^6,-0atle Cooly 1..0050 ti 5'3- 5.- 53 5'< 95 9 32.1% 2.4% 50.3%
ni U '
_. 90 om. -
ruble*Oa u, 0a u• FY kw a__ tome aFP
a 3:43'3 -5 2'.. 81.3% 5'7'.c 31.4% 0.4% .2.4% 8.2%
39211136. 5 r-. 97.9% 34.9% .
3tmmerca-Entrarrrent 56. 9971 931% 11.0% -6.6% .5.1% Hs%%
CO-merc4i-Na1'€0 rarr"rrt 19.6"-. 97.1% 33.5% 37.3% 3.6`e 4.1% -'41%
Fe:13Mt31 9 .5 . 9'2`E 96.9% 877% -2.1% 2.5% 0.8%
..0.7 357, 70.3% •0.6% 1%3% 8.3% 9.6% 234%
183212816 . a 95 57, 97 5% K.1% 1.0% 3.0% 8.2%
Cm17erta-Enlerarr^r7 = 59.3% 99_17 36.5% 12% 1.8% 114%
Co7merc51-Non-Entr e-r- ...a. 3345=.1 943x 36.1% 4.8% 3.,,c 0.8%
Rewen:3 43.3', 3-_.9'c 93.6% 86.7% -7.3% -1._-+, 2.4%
P3M.c ID in 99.7-. 3.3% 3v. Main
vrir.0
Waternal
R.Yn Arta
1.19.1!leach 93e33W15t atj Cr,
`.'a-r-0aae Carr ty 5e 0010055, 1'= .-= 6.8% 14..3%
Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2016 survey, residents and businesses rated cleanliness as one of
the services the City should strive not to reduce. The City has implemented increases in
service levels and community satisfaction levels have improved. Overall scores have
improved by 16.3% from FY 2005/06 to FY 2017/18.
Next Quarter Assessments
City part-time staff is conducting cleanliness assessments every quarter. Additionally,
residents are always welcome to participate. If you or any member of your staff is interested
in participating in the City's Public Area Cleanliness and Appearance Program, please
contact Dr. Leslie Rosenfeld with Organization Development Performance Initiatives at
extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
Kathie G. Brooks, Assistant City Manager
Roy Coley, Public Works Director
John Rebar, Parks and Recreation Director
Saul Francis, Parking Director
Hernan Cardeno, Code Compliance Director
Betsy Wheaton, Environmental Director
Rhonda McPherson, Sanitation Division Director
Dr. Leslie Rosenfeld, Chief Learning Development Office
EC/KGB/LD `---