LTC 050-2019 Cleanliness Indez & Assessment Program Results for FY 2018/19 Quarter 1 MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC # 050-2019 LETTER TO COMMISSION
TO: Mayor Dan Gelber and Members of e City Com 'ssion
FROM: Jimmy L. Morales, City Manager
DATE: January 24, 2019
SUBJECT: Cleanliness Index & Assessment Program Results for FY 2018/19 Quarter 1
The purpose of this Letter to Commission is to communicate the results of the award
winning Cleanliness Index and Assessment program from FY 2018/19 Quarter 1 (October 1,
2018 to December 31, 2019).
Key Q4 Metrics:
• Citywide Cleanliness Index Rating: 1.61
• Citywide Cleanliness Index Compared to FY18 Quarter 1: 5.8% improvement
• Citywide Percent Assessments Meeting Target: 80.0%
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, garbage cans/dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services. Quarterly sample sizes
are set to ensure no greater than a ±5.0 percentage point sampling error given the 95%
confidence level for each of the public areas assessed.
During FY 2006/07, the City tightened the target for the Citywide and area-specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same from FY 2007/08 to date. As
important, the City also has a goal to ensure that 90 percent of assessments score 2.0 or
better, with awareness to seasonal fluctuations. The scores are compared to the same
quarter in prior years to account for seasonal variations.
The program received the 2007 Sterling Quality Team Showcase Award. All improvement
action plans implemented are validated against the Index. Cleanliness results at the end of
each quarter inform stakeholders if the action plans have worked or if they need to be
adjusted. Tangible benefits obtained as a result of the program include the city's
achievement of one of its strategic objectives to be cleaner.
Summary of the Cleanliness Assessment Results FY 2018/19 Quarter 1
Overall, the Citywide Cleanliness Index improved during FY 2018/19 Quarter 1 when
compared to the same quarter in FY 2017/18 by 5.8% to 1.61. Additionally, FY averages
reflect steady progression as evidenced by the Index, anecdotal information, and results of
our most recent resident survey. Additionally, 80.0% of all public area assessments scored
2.0 or better (target=90%) in FY 2018/19 Quarter 1. Cleanliness continues to remain a top
priority for the City.
Positive and Stable Areas in FY 2018/19 Quarter 1
• Parks- Parks improved to 1.40 or 4.1% compared to the prior quarter and remained
stable from the prior FY with 92.8% of assessments meeting the target. Parks will
review playground data to determine adjustments to service due to an increase in
litter and organic material.
• Waterways - Scores improved by 16.7% or 1.40 when compared to the same
quarter in the prior Fiscal Year. The percent of assessment meeting the 2.0 target
improved by 5.0% or 90.0% meeting target when compared to the same quarter in
the prior Fiscal Year. Issues appear to be organic material in non-hotspot
waterways. The current agreement was extended and a new RFP has been drafted
for review which will include cleanliness data and fine issuance for not meeting
established standards for litter.
• Sidewalks— Sidewalks remained stable at 1.59 compared to the prior quarter and
remained stable compared to the prior FY with overall percent meeting target at
86.5%. Commercial entertainment areas improved at 1.48 and commercial non-
entertainment areas improved at 1.61 compared to the same quarter in the prior FY
by 6.9% and .06% respectively. The primary issue continues to appear to be litter on
the ground and organic material in non-entertainment areas during the weekday
daytime hours. The dome topper program is underway with fifty (50) toppers
installed to curb household garbage disposal in public garbage cans on sidewalks;
however, Sanitation continues to identify areas where dome toppers are ineffective
due to residential misuse resulting in the relocation of four(4) toppers. As such,
Code continues to assign zone officers to monitor identified areas to ensure
compliance. Effective April 1, the waste hauler has dedicated a route to service litter
cans only from 23rd Street south and is also notifying Sanitation of residential
garbage disposal in public cans. Sanitation will continue to reach out to Code to curb
this behavior.
• Beaches — Beach areas maintained by CMB improved to 1.50 or 21.1% compared
to the same quarter in the prior FY year and areas serviced by the MDC improved to
1.25 or 33.2% compared to the same quarter in the prior FY. The issue appears to
be litter in the dunes during the weekend. Sanitation currently provides litter pick up
daily for approximately five feet into the dunes from the beach and beachwalk areas.
The contractor currently provides service two times per month from October to
December and weekly from April to September. Beach Maintenance will reach out to
Miami Dade County to review garbage can dumping procedures.
Areas of Focus in FY 2018/19 Quarter 1
• Alleys— Alleys improved to 1.97 or 7.9% when compared to the same quarter in the
prior FY with 73.2% of assessments meeting the target of 2.0, a 4.2% improvement.
This remains a poor scoring area since program inception; however, this is the most
improvement in the past two years. Sanitation alley service operates Monday
through Friday (5 days a week) every morning from 5th Street to Espanola Way for
litter removal. Code continues to support this effort citywide with officers required to
conduct a minimum of one (1) hour of sanitation and alleyway inspections each day
in the morning and afternoon. Code and Sanitation will continue to review warning
weekend issuance for overflowing dumpsters to determine weekend service needs,
as well as review data.
• Parking Lots - Scores at 2.15 deteriorated by 3.4% from the prior quarter and
13.2% from the same quarter in the prior FY. The percent of assessments meeting
the 2.0 standard deteriorated to 61.7% compared to the same quarter in the prior FY,
a 15.8% decline. Sanitation will continue to replace twist cans with larger green
cans in select lots, space permitting, as well as add additional cans as needed.
Sanitation will adjust service times in parking lots from a 5:30 a.m. start to a 6:30
a.m. start to allow for increased access to the lot. After 1 p.m., a litter can garbage
truck route will be added to service the cans with an emphasis on parking lots with
low scores. Current resources will be utilized. Parking and Sanitation will review
current service levels, and enhanced funded services, to determine alternate
approach.
• Streets— Streets improved at 1.61 or 2.4% from the prior quarter. Commercial
entertainment streets improved to 1.52 or 3.8% from the same quarter in the prior
FY. 88.3% of streets are scoring 2.0 or better. Commercial non-entertainment
streets improved by 1.3% when compared to the same quarter in the prior FY.
Sanitation will continue to monitor, especially in areas serviced more frequently.
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Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2016 survey, residents and businesses rated cleanliness as one of
the services the City should strive not to reduce. The City has implemented increases in
service levels and community satisfaction levels have improved. Overall scores have
improved by 16.1% from FY 2005/06 to FY 2017/18.
Next Quarter Assessments
City part-time staff is conducting cleanliness assessments every quarter. Additionally,
residents are always welcome to participate. If you or any member of your staff is interested
in participating in the City's Public Area Cleanliness and Appearance Program, please
contact Dr. Leslie Rosenfeld with Organization Development Performance Initiatives at
extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
Kathie G. Brooks, Assistant City Manager
Roy Coley, Public Works Director
John Rebar, Parks and Recreation Director
Saul Francis, Parking Director
Hernan Cardeno, Code Compliance Director
Betsy Wheaton, Environmental Director
Rhonda McPherson, Sanitation Division Director
Dr. Leslie Rosenfeld, Chief Learning Development Office
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