LTC 267-2019 Restroom Index Results for FY 2018/19 Quarter 2 MIAMBEACH
OFFICE OF THE CITY MANAGER
LTC # 267-2019 LETTER TO COMMISSION
TO: Mayor Dan Gelber and Members the Cit ommission
FROM: Jimmy L. Morales, City Manager
DATE: May 2, 2019
SUBJECT: Restroom Index Results for FY 201 /19 Quarter 2
The purpose of this memorandum is to communicate the results of the newly developed
Restroom Index from FY 2018/19 Quarter 2 (January 1, 2019 to March 31, 2019). As we
worked through this process with departments to identify areas for improvement, we
monitored internally during FY 2015/16, and disseminate quarterly to the commission via a
Letter to Commission beginning in FY 2016/17.
Key Q2 Metrics:
• Citywide Restroom Index Rating: 1.86 (10.1% improvement from prior FY)
• Citywide Toilet/Urinal Cleanliness Meeting Target: 56.9%
• Bathroom Exterior Compared to Prior Year Fiscal Quarter: 14.22% Improvement
Background
The Miami Beach Restroom Index is an objective measurement of performance ranging
from 1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for
cleanliness and interior/exterior appearance of the toilet and sink areas (See attached).
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Restroom Index Results FY 2018/19 Quarter 2
Overall, the City Restroom Index in FY 2018/19 Quarter 2 was a 1.86, with 75.3% of
assessments scoring a 2.0 or better, a 10.1% and 8.35% improvement respectively when
compared to the same quarter in the prior FY. The FY 2017/18 average was a 2.01, with
70.2% of assessments scoring a 2.0 or better. Data reviews indicate that male restrooms
are rated lower consistently throughout the year. As such, parks and property management
personnel continue to monitor current service levels to determine potential adjustments to
scheduling.
Areas of Focus
• Cleanliness Toilet Area — Data continues to indicate that toilet/urinal cleanliness is
a low scoring area at 2.28, with 56.9% of assessments meeting the target. Floor
cleanliness remains an issue with 48.5% of assessments meeting the criteria in toilet
areas and 52.3% in sink areas, a slight deterioration from the prior quarter. Parks will
continue to work with United Janitorial Services to identify opportunities for
improvement. Parks staff have been instructed to be more vigilant in ensuring
restroom cleanliness meets expectations. The request for proposals currently
underway references the index to ensure potential providers are aware and will
incorporate into planned service delivery. With the increase of visitors during Spring
Break, Parks added daytime porters 7 days a week throughout the month of March.
Additionally, staffing was increased during the month of March to address increased
visitors.
• Cleanliness Sink Area— Sink area cleanliness overall scored low with 65.6% of sink
area cleanliness meeting the standard; however, this is a 0.92% improvement from
the prior quarter. The sink and/or mirror cleanliness improved at 78.7% meeting the
target. Park staff is requiring Janitorial Services to mop the floors on a more
frequent basis.
Positive and Stable Areas
• Bathroom Interior- Overall bathroom interior scores improved when compared to
the same quarter in the prior FY from 1.82 to 1.59 or 12.6%. The percent of
bathroom interiors meeting the target improved at 84.6% or 8.05% improvement from
the prior FY same quarter. Parks received funding in FY18 to replace equipment
and fixtures as identified, as well as epoxy cover on select restroom floors. Funds
were rolled over to continue this effort. As such, parks identified five (5) restrooms
for improvement which began in December. The following restrooms are scheduled
for renovation between May 2019 and September 2019: Fairway Park, Crespi Park,
Stillwater Park, Tatum Park and Allison Park.
• Exterior Appearance — Overall bathroom exterior scores improved with 94% scoring
2.0 or better with an average of 1.45. This is a 14.22% and 21.2% improvement
respectively when compared to the same quarter in the prior FY. Litter and trash
during the weekend daytime hours appears to be an issue across restrooms in the
South Beach area with 74.7% meeting the target; however, this is an 8.9%
improvement from the prior quarter. Parks staff will continue to monitor to determine
if the issue is seasonal or ongoing. Parks staff will work with United Janitorial to
ensure exterior of restrooms is free of litter up to 20 feet from restroom facility. Parks
increased staffing to address additional Spring Break visitors.
Restroom Index Score For Al Public Restrooms Cityvade
Overall Public Restroom Index(Target-a-1.5) FY15/18
01 02 03 Q4 FY Average
Overall City Restroom Score 208 2.08 1 90 1 79 2.00
Cleanliness 2.51 250 2.31 201 2.37
Toilet Afea 2.46 2.48 2.31 1.97 2.33
Sink Area 2.57 2.52 231 205 2.40
Bathroom Interior IIIIM 155 1 67 1 51
Bathroom Exterior 1.80 1.83 1.77 173
Overall Public Restroom Index(Target=1.5) FY18/17 FY17/18 FY18/19
01 02 03 04 FY Average 01 02 03 Q4 FY Average 01 Q2 %change from%change from change from
prior qtr prior Fy Qtr base year Qtr
Overall City Restroom Score 1.89 2.19 220 2.14 2.11 1.93 207 2.04 2.00 201 1.86 1.88 00% 10.1°0 -,
Cleanliness 2.17 2.55 2.58 2.25 2.39 2.08 2.$Q 229 2.27 2.24 2.13 2.19 28% -48% e -12
Toilet Area 2.11 2.44 2.44 2.26 2.31 213 2.d{+ 2.24 2.30 2.23 2 17 2.28 1 3% e -81°
Sink Area 2.23 2.67 2.72 2.25 2.47 2.04 2,•�., 2.33 224 224 2.10 2.11 a -100% a •163`x••
Bathroom Inten0r188 1 00 1 74 2.02 1.88 1 79 1.82 1.70 1.82 1.80 1.59 1 59 -12.6% ; 138°-.
Bathroom Exterior 1 75 1 89 203 6 I 76 1 77 1.84 1.81 1.05 1.77 158 ,� ,- -21 2% a -20.8`
Overall Public Restroom Index 2.0 or better FY15/18
(Target 90%) 01 Q2 03 04 FY Average
Overall City Restroo m Score 68.6% 66.0% 731% 802% 70.4%
Cleanliness 47.7% 47.1% 80.0% 72.1% 54.7%
Talar Area 50.8% 48.1% 82.1% 72.9% 56.6%
Sink Area 44.8% 46.0°/ 57.9% 71.2% 529%
Bathroom Interior 88 5% 865% 84 1% 88.0%
Bathroom Exterwr 82.4% 78.5% 813.0% 84.2%
FY16/17 FY17118 FY18/19
Overall Public Restroom Index 2.0 or better
(Tatget 90%) 01 Q2 03 Q4 FY Average O1 02 03 04 FY Average 01 02 %change from°A change from%change from
prior Qtr prior FY Qtr base year Qtr
Overall 0ity Restroom Score 760% 04.7% 85.4% 8504A 68.0% 74.2% 89.5% 70 2% 70.4% 70.2% 74.0% 753% 14.08.
Cleanliness 644% 47.5% 48.7% 590% 549% 664% 58.8°'° 59.0°° 580% 80.5% 62.5% 87.2% •
::.3'e 2094
Toilet Area 65.8% 52.1% 509% 58.4% 58.8% 85.4% 57.7% 592% 554% 58.0% 60.0% 56.9% -5.17°'° .1.39% 18.30%
Sink Area 63.0% 42.9% 46.5% 597% 53.0% 67.4% 598% 589% 608% 58.6% 65.0% 85,6% , 0.82% 9.70% 42.01%
Bathroom Interior 79.7% 80.6% 80.1% 73.7% 78.5% 82.4% 78.3% 799% 77.3% 82.1% 84.5% 84.6°0 0.12% 8.05% -7.44%
Bathroom Exterior 83.2% 84.1% 720% 837% 81 3% 82.3°6 >3/',"" 884% 84.1% MEREM=IMMEM 421% 1422% 19.75%
-1 41 4999
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Percentage or Assessments sewing 2.0 or better(Target 90%)
i Percentage o/Assessments scoring 2.0 or better(target F1(15/16
W%) Q1 02 03 04 FY Average
Overall 88.60% 6800% 731% 80.2% , 704%
Bathroom Lecapon
South Pointe Park EMS 7am-8omi 791% 872% 88.0% 856% 79.0%
Mawry Stoneman DoucheIMF7am-9om/SS8am-12am• 58.1% 488% 50.0% 68.5% 556%
6th StreetsOcean-Lumm us Park IMF7am'room/SS8a0- 744% 067% 77.2% 75.0% 72.7%
10th Street 8 Ocean-Lumm us Park(MF7am-rOgn(SSBam- 81.1% 583% 50.9% 682% 59.1%
14th Street&Ocean-Lumm us Park(MF7am-rOpm/SS8am• 40.2% 500% 38.0% 510% 44.6%
21st Street 8 Ocean-Collins Park IMF 7am-rOpn/SS8am- 08.3% 89.9% 77.3% 76.7% 72.2%
35th Street 5 Ocean-Pancoast Park(M97am-13pm 73.1% 758% 84.5% 81.3% 77,7%
461h Steer 8 Collins-ndian Beach Park(M57am-Bpm l 81 1% 750% 83.7% 84 6% 80 7%
53rd Street 8 Odle s-Beach View Park(MSlam-Bpm, ' i 85.0% 870% MIEN
64th Street 8 Collins-Alison Park1MS7am5pm 83.8% 68.'. 60.2% 070% 68.
OnIdad Beachfront(lam-Bpm SS- 88 9% 88 5%
NSOSP 8081Seeet 8 Colima(MS7am-bpm 38.9% 42.0% 48.4% 52 0% 43.2%
NSOSP 83rd Street Collins(MS lam8pm 43.8% 44.2% 659% 08.5% 534%
NSOSP 84th Street&Collins(M-574mFern, 512% 80 7% 80.3% 73.7% 67.2%
Stillwater(MS Bath-Opml 84.7% 66.9% 86.1% ,7l'u 748%
Cresol(MS Bam-Bpm 49.3% 532% 83 3% ':i 7'", 86.2%
Tatum(MS Sam-bpm i 75 7% 73.3% 81 0%
North Shore Park Youth Center/By Tennis)(M-F8am- 89.1% 64.3% I'P.... I Po 9:,, 810%
FalrwayPark(SSBam-Bpm 820% 843% ir,iii 814%
Normandy Me(Restrooms byhe)fMSBam-8pm 882% 824% - , 876°6
/Noss(MF Sam-spm, 58.3% 52.1% 70.0% 59.4% 583%
Mauna Gibb Park(M-S8am-500 40.2% 31,3% 750% 75.0% - 460%
5oundscape(MR 79m-lopm 62.5% 82.5%
Flamingo Baseball Stadium(M-SBam-Spm, 00.0% 50.0% -
Flamingo Outside Tennis(M-Saam-8pm, 80 1% 86 1% 75.0% ',1 838%
Fiamreao Football Stadium[Concession Area)(MSSam-9pm, 833% 837% 75.0% 863%
South Point Dove and Per Park i 7am.Su aver 388% 25.0% 33.7% 43.0% 350°6
FY18/17 FY17118 FY18119 r
Percentage of Assessments scoring 2.4 0r better(Target %Change
90%) 01 02 Q3 04 FY Average 01 02 03 04 FV Average 0102 Ya Change from parlor bas FY enee from
from prior Qtr Otr base year OP
Overall 7800% 64.70% 65.0% 05.9% 679% 7420% 6950% 782% 704% 710% yL0% fear. 003% 8/8%
§a0lroom Location
South Pointe Park(MS 7am8prn, 893% 78.9% 839% 890% 803% 781% 677% 722% 617% 695% r i -102% 14.92% 15.77%
Maiory Stoneman[Nudes IM-F7am-81xM5S8am-12am. 75.7% 575% 57.1% 45.3% 589% 659% 656% 620% 576% 628% 850% 1.4 -1600% 8.84% 52.58%
8th Street 8Ocean'Lumm us Park IM-Flam•109m:55840- 77.4% 72 1% 57.5% 634% 67.8% 71 2% 528% 59.6% 629% 61 0% 698% 81 9% 1707% 55.11% 22.79%
1081 Street&Ocean-Lumm us ParklM-F lam-loom,SSBam- 818% 69,7% 550% 601% 682% 656% 630% 545% 692% - 63.1% 73.3% 721% -1.04% , 1444% 28.08%
14th Street&Ocean Lummus Park(M-F7 10 /SS8am- 48.2% 40.9% 52.5% 82.7% 58.1% 890% 81 0% 76.9% 781% 764% 78.3% 1.15% -2.22% 58.40%
21st Street 80cean Collins Park(MF] IOpm,5S8am- 85.7% 62.1% 83.2% 57.6% 82.2% 750% 649% 583% 816% 650% 61.1% 1 80% -4.10% -11 02%
35th Street Ocean Pancoast Park(M-S7am-8pm 77.9% 833% 68.1% 550% 706% 63.9% 72.1% 72.1% 62.8% 684% 72.7% -9.08% -8.32% -1280%
48th Street&Collas bean Beach Park(M-S7a08pm 73.5% 677% 82.5% 81.2% 862% 750% 89.5% 583% 494% 62.8% 738% 1 -271% 3.31% -427%
53rd Street 8 Calms Beach View Park IMS lam-8pm, 857% 11 78.1% 65.0% 798% 872% 84.7% 05.8% 64.9% 71.1% 688% 758% 10.20% 18.85% -18.50%
64th Street 8 Colns-AYson Park(MS7am-8pm, 784% 81.7% 84.3% 51.6% 84.0% 62.2% 51.4% 58.8% 531% - 55.9% 81.8% 63.7% 341% 2383% -000%
Snead Beachhont(7am8pm SS, 836% 88.4% 76.9% 78.9% 78.0% 72.1% 659% 74.3% 75.6% 722% 75.6% 738% -205% 11.68% -2020%
NSOSP 80th Street 8 Collins(M-Slam.Opm 54.8% 48.0% 479% 44.1% 48.9% 85.5% 58.0% 62.5% 84.4% 626% 830% 835% 0.79% 9.48% 51.19%
NSOSP 83rd Street 8 Collins(M57am-8pm 05.6% 488% 542% 54.2% 55 7% 83.8% 63.5% 69 2% 85.4% 65 6% 69.2% 78.6% 13.58% 23.78% 77.83%
NSOSP 84th Street 8 Collins(M1 lam-8pm, 835% 508% 52.1% 46.2% 54.7% 61.3% 48.9% 546% 82, 15 570% 629% 72 1% 1483% 4744% -10.80%
Shcwater(MS Sam-8pm 74.1% 44.8% 750% 80.3% 63.6% 758% 808% 866°6 828% 718% 771% 768% -4.58% 15.25%
Crespi(MS 8am-8pm, 828% 48.1% 725% 760% 09.9% 73.6% 741% 824% 81 3% 775% 809% 831% 272% 12.15% 5020%
Tatum(MS 8am-8pm, 77,5% 566% 707% 74.5% 83 B% 804% 815% 823% 82.1% 79.7% 78.4% -4.14% -4.90% 4.23%
Fairway Park(SS8am-8pm 875% 732% 625% 750% 74.8% 775% 833% 714% 64.3% 73.1% 826% 831% 0.01% -924% 29.24%
Norm andvhle(Restrvoms by fold)(MSBam-8pm, 853% 813% 658% 804% 78.2% 89.811 850% 86.7% 770% 898% 818% 741% -9.41% 14.00% -1007%
Muss(MF 5am-5pm 03.3% 50.0% 56.7% 588% 3.14% 89.25%
Mauna Gibe Park(MSBam-Som, 75.•'• 88.0% 58.3% 088% 675 84.4% 00.7% 807% 88.8% 050% 71.7% 00.0% -1832% -1.15% 9189%
Soundscape(W/R 7pm-10pm
Flamingo Baseball Stadium(M-58am-Spm,- 82.5% 62.5% 87 5% -10.00% 2.80% 0000%
Flamingo Outside Tennis/M-S8am8pm 70.7% 679% 70.5% 75.3% 84 5% 79.8% 86.4% 87 5% 331% 0.90% 499%
Flamtgo FaotbaN Stadium(Concession Area)(MSBam-9pm 88.3% 08 8% 821% 57.1% 691% 69.0% 013 ...1'+K.__ r .7181111 . 726%. 1.. p.0% 72. -397% -11.32% -1380%
South Pont Dine and Prof Park(7am-Sunse, 40.2% 38.8% 48.2% 37.5% 412% 60.3% 8� .0% 71 -5.33% 35.24% 18400%
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Next Quarter Assessments
City part-time staff is conducting assessments every quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Restroom Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Roy Coley, Public Works Director
Adrian Morales, Property Management Director
Dr. Leslie Rosenfeld, Chief Learning Development Officer
Attachment/
KGB/ ,+
Criteria for each area are listed below:
Cleanliness Toilet Area
• Floors mopped/clean/no stains
• Toilets/urinal clean/no litter visible/ no leaks
• No unpleasant odor
• Toilet paper unavailable/usable
• No graffiti
Cleanliness Sink Area
• Floors mopped/clean/no stains
• Sink and/or mirror clean/no leaks
• Trash can no more than 3/ full
• Walls clean/no graffiti
• Soap dispenser clean
Appearance Interior
• Stable/operable toilet/urinal partition enclosures
• Stall doors rust free/fully painted/latch and hinge functional
• Sink faucets and soap dispenser functional
• Hand dryer or paper dispenser functional
• All interior lights functional
Appearance / Cleanliness Exterior
• Signage visible and clean
• No graffiti
• No unpleasant odor
• No trash/litter
• Entrance door rust free/fully painted/functional (rollup or traditional)