LTC 486-2019 Restroom Index Results for FY 2018/19 Quarter 3 MIAMI3EACH
OFFICE OF THE CITY MANAGER
LTC # 486-2019 LETTER TO COMMISSION
TO: Mayor Dan Gelber and Members of :he City Co mission
FROM: Jimmy L. Morales, City Manager
DATE: September 5, 2019
SUBJECT: Restroom Index Results for FY 2018/19 Quarter 3
The purpose of this memorandum is to communicate the results of the Restroom Index from
FY 2018/19 Quarter 3 (April 1, 2019 to June 30, 2019).
Key Q3 Metrics:
• Citywide Restroom Index Rating: 1.91 (6.4% improvement from prior FY)
• Citywide Toilet/Urinal Cleanliness Meeting Target: 54.9%
• Bathroom Exterior Compared to Prior Year Fiscal Quarter: 9.4% Improvement
Background
The Miami Beach Restroom Index is an objective measurement of performance ranging
from 1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for
cleanliness and interior/exterior appearance of the toilet and sink areas (see attached).
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Restroom Index Results FY 2018/19 Quarter 3
Overall, the City Restroom Index in FY 2018/19 Quarter 3 was a 1.91, with 72.5% of
assessments scoring a 2.0 or better, a 6.4% and 3.2% improvement respectively when
compared to the same quarter in the prior FY. The FY 2017/18 average was a 2.01, with
70.2% of assessments scoring a 2.0 or better. Data reviews indicate that male restrooms
are rated lower consistently throughout the year. As such, parks and property management
personnel continue to monitor current service levels to determine potential adjustments to
scheduling.
Areas of Focus
• Cleanliness Toilet Area — Data continues to indicate that toilet/urinal cleanliness is
a low scoring area at 2.30, with 54.9% of assessments meeting the target. Floor
cleanliness remains an issue with 43.5% of assessments meeting the criteria in toilet
areas and 50.8% in sink areas, a slight deterioration from the prior quarter. Property
Management and Parks will work with Able Business Services, Inc. to identify
opportunities for improvement. Deficiencies were identified with this new contractor
when services began in late June and were escalated as necessary.
• Cleanliness Sink Area— Sink area cleanliness overall scored low at 2.19 with 60.6%
of sink area cleanliness meeting the standard, and this is a 7.3% deterioration from
the prior quarter. The sink and/or mirror cleanliness deteriorated at 74.3% meeting
the target. Property Management is requiring Able Business Services, Inc. to mop
the floors on a more frequent basis and will escalate identified deficiencies as
necessary.
Positive and Stable Areas
• Bathroom Interior- Overall bathroom interior scores improved when compared to
the same quarter in the prior FY from 1.76 to 1.53 or 13.1%. The percent of
bathroom interiors meeting the target improved at 87.3% or 9.3% improvement from
the prior FY same quarter. The following restrooms are scheduled for renovation
prior to December 2019: Fairway Park, Crespi Park, Stillwater Park, Tatum Park and
Allison Park.
• Exterior Appearance — Overall bathroom exterior scores improved with 87% scoring
2.0 or better with an average of 1.64. This is a 5.2% and 9.4% improvement
respectively when compared to the same quarter in the prior FY. Litter and trash
during the weekend daytime hours appear to be an issue across restrooms in the
South Beach area with 69.3% meeting the target. Parks staff will continue to monitor
to determine if the issue is seasonal or ongoing. Property Management and Parks
staff will work with Able Business Services, Inc. to ensure exterior of restrooms is
free of litter up to 20 feet from restroom facility.
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Percentage of Assessments scoring 2.0 or better(Target 90?"4
Percentage of Assessments scoring 2D or better(Target 90%) FY15''16
01 I 02 I 03 I Cid FY Average
Overall -88.50% I 5500% I 7...'% I 802% 70.4%
Bathroom Location
_ South Poirte Park @,l-S 7am8pm) 79.1% 57 2% 88 0% 85 5% 79.0%
Major/Stoneman Douglas(M-F7wn-8orru'SS8am-12am) 58 1% 45.3% 50.0% 68.5% 555.&'6
6th Street&Ooear-Lummus Perk(M-F7am10anISS8am-12ar) 74.4% 88.7% 77.2% 750% 727%
'Oth Street&Coear-Lummus Park(M.F7ar%10pmrs SS8arn-12am) 51.1% W.3% 50.9% 68.2% 59.1%
'4th Street&Ocean-Lummus Park(M-F7am-10pmISS8am12am) 40.2% 50.0% 38.0% 51.0% 44.5%
of Street&Ocean-Collins Park(M-F7arrf10pmtSSBam-12am) 68.3% 599% 77.3% 76.7% 72.2%
35th Street&Ocean-Pancoast Park IM-S7arn-8om1 73.8% 75.8% 845% 81 3% 77.7%
45th Street&Collins-Indian Beach Park IM-S 7am-8pm) 81.1% 75.0% 83.7% 84.5% 80 7%
53rd Street&Collirs-Beach View Park M-S7am.Bpm) 111.EL 86.0% 87.0%
54th Street&Collins-Allison Pal iM-S7arrr80m) 63.8% (382% 80.2% 87 0% e8.9%
Uridad Beachfront 17arrs8pm SS) 88.9% 111111.5% 23 5% illr-21fi.,G -- ' 12.2$
NSOSP 80th Street&Collins IM-S7arn8pm) 36.9% 42^3% 45.4% 322 233 -_ _
NSOSP 83d Street&Collins 1M-S7arr-8pmi 43.8% 44 2% 55.9% .3s-3,,s 22-'-%NSCSP 84th Street&Collins IMFS7amepm) 51.2% 20 7% 80 3% :7% ':7:--
StillwatertM-S Sam-Bpmi 54.7% 22.744 85.1% 8.7 `4.8%
CrespiIM-SBam8pm) 49.3% _3_.- 83.3% ' 98ito .1% 55.2%
Tatum Ifat-S Sarrs8pm) 75.7% 72 2% 8% K.1% 81.0%
North Shore Park Youth Center(By Terns)I -FBam9prr4SSBam- 89.1% 54 2°£ '100.3?£ 81.0%
Fairway Park ISSBamBpm) 52.0% - 81.4%
Normandy Is le(P.estrooms by field)IM-S8am8pm) 38.2% 02 _ 87.2%
Muss ALF Bam5pm) 52.3% -_.'St 70.0% 59.4% 58.3%
Maurice Gibb Pak IM-S8amEpm) 43.2% 3".3% 75.0% 75.0% 45.0%
Sou rdscape lWIR7pm-10pm) 82.5% 52.5%
Flamingo Baseball Stadium(M-S8arn-Spm1) 50.0% 50.0%
Flamingo Outside Terris(M-S8am8pm) 80.1% 86.1% 750% S3.8%
Flamingo Football Stacium(Ccroession Area)tM-Sesm9pm) 83.3% 83.7% 750% 85.2%
South Point Drive and Pier Pak 17am-Surset 28.8% 25.10% 33.7% 43.0% 35 0%
FY1617 1 FY17118 FY18119
Percentage of Assessments scoring 2.0 or better(Target 90%) FY Average FY Average Q7 Q2 Q3 %Change %Charge from°.change from
from prior Qtr prior FY Qtr base year Qtr
Overall 37.9% 71.0% 74.9% 753% 72.5% -3.72% 328% 9 75%
Bathroom Location
South Pointe Park(M-S lam-bpm) 30.2% 69.5% 78.6% 77.8% 76.0% -2.31% 526% 13.10%
MMary Stoneman Douai es(M-F7em-BomIS58am-12am) 589% 628% EE 0% 71.4% 750% 5.04% 2097% 60.26%
6th Street&Ocean-Lummus Park(M-F7am-10pmISS8am-12am) 67.6% 51.6% 69.6% 81.9% 69.7% -14.90% 1695% 4.50%
10th Street&Ocean-Lummus Park(M-F 7am-10pm/SS8am-12am) 68.2% 53.1% � 73.3% 721% 56.3% -21.91% 3.3C% 7:0.%
14th Street&Ocean-Lummus Park(M-F7am-10pm/SS8am-12am) 561% 764% 78.3% 792% 67.6% -14.65% -12.04 > 20%
21st Street&Ocean-Collins Park(M-F7am-1OpmISSBam-1barn) 622% 65.0% 61.1% 622% 79.2% 27.33% 3585% 13.30%
35th Street&0cean-PencoastPark(M-S7am-bpm) 73.6% 68.4% 72.7% 66.1% 60.0% -9.23% -16.78% -20.84%
46th Street&Collins-Indan Beath Park(51-S7am-egm) 662% 628% 73.8% 71.8% 68.2% -5.01% 16.98% -9.07%
53rd Street&Collins-Beach VlewPark(M-S7am-8pm i 79.8% 71.1% 68.6% 75.6% 59.5% -21.30% -9.30% -34.33%
64th Street&Collins-Allison Park(MS7am-8pmI 640% 55.9% 61.6% 637% 55.4% -11.03% 2.46% -1877%
Unidad Beachfront(7am-8pm SS) 760% 72.2% 756% 716% 67.9% -7.74% 6.61% -2644%
NSOSP 80th Street&Collins(M-57am-lipm) 489% 626% 63.0% 63.5% 63.8% 0.47% 2.08% 51 90%
NSOSP 83rd Street&Collins(M-S7am-8pm) 55.7% 65.6% 69.2% 786% 67.2% , -14.50% -2.89% 52.04%
NSOSP 84thStreet&Cogins(MS7am-bpm) 54.7% 57.0% 62.9% 721% 59.2% -17.89% 842% -2664%
Stillwater(M-S 8am-8pm) 63.6% 82.8% 71.6% 77.1% 71 9% -6.74% -16.971. 7.47%
Cresol(M-S8am-8pm) 69.9% 77.5% 80.9% 03.1% 77.6% 6.62% 5.3: 45.86%
Tatum(M-S Sam-gym) 74.5% 82.1% 79.7% 76.4% 80.5% 5.37% -1.2014 9.82%
North Shore Park Youth Center(By Tennis)(M-FBam-9pm/SSBam- - 0.00% 5.93% 55.52%
-
Feirvey Park(SSeam-bpm) 74.6% 73.1% 82.6% 83.1% 84.7% 1.93% 1863% 31 73%
Normandy Isle(Restmoms by field)(M-S8am-8pm) 782% 69.8% 81.8% 741% 79.5% 7.29% 19.19% -3.52
Muss(M-F Sam-Epm) 56.7% MM=IMMME -2.33% 421% 85.41%
Maunce Gibb Park(M-S8am-5pm) 67.5% 65.0% 71.7% 63 0% 62.0% 3 23% -7.05% 98.06%
Sou ndscape(WIR 7pm-10pm)
Flamingo Baseball Stadium(M-S8am-Fpm) 625% - 90.0%888.9% -1.22% -11.10% 77.80%
Flamingo Outside Tennis(M-S8am-✓fpm) 75.3% 86.4% 87.5% 90.4% . , 86.2% -1.65% 8.02% 0.12%
Flamingo Football Stadion(Concession Area)(M-Sham-9pm) 69.1% 77.2% 75.0% 721% 77.0% 623% -1.16% -8.00%
South Point Drive and Pier Park(7am-Sunset 41.2% 53.0% 75.0% 71.0% 68.3% -3.80% 4657% 173.20%
-1.0.14999
1.51999
20-8.0
79999 and below
80.0-89.999
-900-100
Next Quarter Assessments
City part-time staff is conducting assessments every quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Restroom Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Adrian Morales, Property Management Director
Dr. Leslie Rosenfeld, Chief Learning Development Officer
Attachment
MT/ '.c/LID
Criteria for each area are listed below:
Cleanliness Toilet Area
• Floors mopped/clean/no stains
• Toilets/urinal clean/no litter visible/ no leaks
• No unpleasant odor
• Toilet paper unavailable/usable
• No graffiti
Cleanliness Sink Area
• Floors mopped/clean/no stains
• Sink and/or mirror clean/no leaks
• Trash can no more than 3/ full
• Walls clean/no graffiti
• Soap dispenser clean
Appearance Interior
• Stable/operable toilet/urinal partition enclosures
• Stall doors rust free/fully painted/latch and hinge functional
• Sink faucets and soap dispenser functional
• Hand dryer or paper dispenser functional
• All interior lights functional
Appearance/ Cleanliness Exterior
• Signage visible and clean
• No graffiti
• No unpleasant odor
• No trash/litter
• Entrance door rust free/fully painted/functional (rollup or traditional)