LTC 492-2019 Garage Index Results for FY 2018/19 Quarter 3 MAMBEACH
OFFICE OF THE CITY MANAGER
LTC # 492-2019 LETTER TO COMMISSION
TO: Mayor Dan Gelber and Members othe City Co mission
FROM: Jimmy L. Morales, City Manager
DATE: September 5, 2019
SUBJECT: Garage Index Results for FY 2018y 9 Quarter 3
The purpose of this Letter to Commission is to communicate the results of the Garage Index
from FY 2018/19 Quarter 3 (April 1, 2019 to June 30, 2019).
Key Q3 Metrics:
• Citywide Overall Rating: 1.77
• Percent of Assessments Meeting Interior Appearance Target: 79.3%
• Percent of Assessments Meeting Parking Area Appearance Target: 66.3%
Background
The Miami Beach Garage Index is an objective measurement of performance ranging from
1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for cleanliness
and interior/exterior appearance of the garage parking area, stairwells, and elevators.
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Garage Index Results FY 2018/19 Quarter 3
Overall, the City Garage Index in FY 2018/19 Quarter 3 was a 1.77, with 83.9% of
assessments scoring a 2.0 or better. All scores improved when compared to the same
quarter in the prior FY with stairwell appearance improving 25.5% from the same quarter in
the prior FY. Additionally, cleanliness in stairwell and parking areas improved 19.0% and
14.8% respectively when compared to the same quarter in the prior FY.
Areas of Focus
• Appearance Interior — Overall garage interior appearance improved to 1.87 with
79.3% of assessments meeting the target, a 10.1% and 14.5% improvement
respectively when compared to the prior quarter. Elevators improved in many
garages, with the percent meeting target in these areas improving 2.7% when
compared to the prior quarter.
Parking area assessments continue to yield the lowest score at 2.16 and 66.3% of
assessments meeting target due to pavement stains in the parking area; only 53.6%
of parking area assessments were stain free, a 4.4% improvement from the prior
quarter. This continues to be a very challenging factor to address as traditional
pressure cleaning techniques do not address the oil stains from cars, and the City
has evaluated the current standard which continues to present challenges. A
waterproofing project has been initiated for the top deck of the 17th street garage and
the entire 16th street garage (Anchor). The coating will significantly improve
appearance, protect the surface from stains and provide a more resilient, easier to
clean surface.
• Cleanliness — Overall garage cleanliness deteriorated to 1.67, a 4.4% decline from
the prior quarter, and 11.6% improvement when compared to same quarter in the
prior Fiscal Year, with 89.8% of assessments meeting the target. Parking
supervisors continue to conduct cleanliness assessments to identify deficiencies.
Reports are transmitted to Property Management via e-mail for review of identified
deficiencies and escalated as necessary.
Positive and Stable Areas
• Exterior Appearance - Exterior appearance of parking garages improved to 1.77 or
23.7% when compared to the same quarter in the prior Fiscal Year with 79.9% of
assessments meeting the target, a 27.7% improvement from the same quarter in the
prior FY. Trash on the exterior of the garages continues to be an issue. A new
janitorial contract for garages has been selected and began service on June 22,
2019. Performance data has been incorporated into contract terms and will be used
to ensure cleanliness standards are met. Property Management is working with the
contractor to address deficiencies in their work, which are affecting appearance and
cleanliness of facilities.
Garage Index Score For Al City Garages
Overall Garage Intlex(Trget•1.61 F81817 FY17118 F518119
ew
01 02 03 04 FY/mirage 01 02 03 04 FY Peerage 01 02 03 %Drape in prior FY r b%ees a t*
Mor ae Mer FYI Gee wet*
Overall City Garage Score 230 2.33 2.19 2.35 2.29 228 217 2.16 180 288 177 184 1.77 5 38% -18.1% -240%
Cleanliness 194 208 198 2.07 202 187 193 189 1.65 182 1.52 180 167 44% -116% -152%
Parking Nea 2.18 2.30 198 225 2.17 2.05 2.07 2.119 1.86 195 156 1.83 178 5 9.2% -14.6% -114%
Steirvolls 184 2.06 2.05 2.06 2.00 178 191 184 1.60 1.77 7.50 IC .07% -19.0% -251%
Elevators 182 190 19 1.92 1.89 179 181 175 168 175 154 168 173 30% .1.1% 49.4%
Appearance Interior 2.68 2.59 239 263 2.57 285 2.41 2.42 196 234 201 204 1.87 ' .101% .22.7% -30.5%
Padorg Nea 2.93 2.81 246 275 2.74 2.71 251 266 206 247 2.08 232 2.18 5 6.9% -168% -22.9%
Stairvel8 246 258 238 2.52 249 255 230 239 192 229 192 193 178 5 .78% -255% -310%
Elevators 2.58 237 233 263 248 268 241 2.22 191 227 205 200 148 r -170% -25.2% -38.3%
Appearance Exterior 181 209 209 2.22 205 2.12 205 2.32 170 2.05 1.57 186 1.77 -4.8% -23.7% -128%
Overall Garage Index ITargetel.6) FY18l16
01 02 03 04 FYAver4ge
Overall City Garage Score 2.36 2.34 233 2.23 231
Cleanliness 2.14 205 197 176 1.97
Parking Area 286 203 201 188 200
Stairvslls 2.19 209 1.99 170 198
Elevators 2.13 203 1.91 1 70 1.94
Appearance Interior 2.59 262 269 269 2.85
Padang Area 25 286 280 29 272
Staevel5 27 298 2.58 2.56 263
Elevators 258 2.53 289 282 280
Appearance Exterior 2.36 206 203 1.75 204
F716117 7817116 6.818619
Overall Garage Index 20 or better(Target00%) %change in %change In %on.gs from
01 02 03 04 FY Average 01 02 03 04 FY Peerage 01 02 O3
prior 08 Mor FY Cltr ben part*
Overall 82.40% 59.80% 65.70% 8140% 82.33% 63.200, 68.0% 831% 81.4% 881% 82.7% 79.1% 83.9% 613 r 3296% 5 38.7%
leanliness 75.20% 0393% 72.20% 7920% 7186% 76.40% 73.2% 770% 867% 78.0% 89.8% e -07% 5 1662% C 28.7%
Parking Nea 06.70% 59.90% 73.10% 63.30% 655.75% 68.3096 63.2% 692% 84.3% 73.3% 805% a -22% 5 2931% 5 32.4%
Stainel4 75.90% 68.80% 6730% 7180% 7068% 79.30% 721% 78.1% 87.8% 80.1% 89.0% 5 -2.3% 5 1396% 5 284%
Elevators 83.70% 78.40% 7620% 76.30% 7850% 8130% 783% 83.7% 85.1% 826% 88.5% 2.7% 5 8.80% '5 25.7%
Appearance Interior 42.80% 4746% 58.50% 52.90% 5040% 4760% 573% 534% 77.0% 69.4% T1.8% 88.5% 79.3% 158% 5 48.50% 5 64.5%
Padang Area 23.60% 3493% 51.50% 4120% 3785% 40.7896 47.0% 385% 69.8% 497% 67.8% 57.9% 863% r 14.5% C 67.85% 5 530%
Stauvells 5410% 4870% 82.10% 59.80% 56.18% 52 0% 60.9% 58.17% 83.4% 65.5% 768% 74.5% 85.4% e 146% C 4724% 5 620%
Elevators 5060% 5850% 8190% 57.8)% 57.20% 50.00% 57.8% 628% 779% 83.3% 733% 730% 86.1% . 179% 5 3710% 5 76.1%
Appearance Exterior 8260% 83.20% 67.70% 80.70% 7005% 6480% 704% 804% 815% 880% 88.5% 77.1% 78➢% 5 36% r 5953% 5 15.3%
Overall Garage Index 2.0 or better(Target 90%) FY16116
01 02 03 04 FY Average
Overall 5590% 57.90% 6050% 66.30% 0030%
Cleanliness 6940% 6660% 69.90% 8110% 7100%
Parking Area 6410% 6740% 6760% 75.50% 69.93%
Saevells 62m% 6560% 69.30% 8187% 7020%
Elevators 6940% 0740% 7230% 84.90% 73.83%
Appearance Interior 4140% 4891% 4820% 46.20% 47.10%
Parking Area 5100% 4.30% 43.10% 35.90% 4320%
Stairnells 10.90% 4330% 52.7% 5330% 47.50%
Elevators 50.7076 5320% 48.90% 49.43% 5060%
Appearance Exterior 5320% 65.00% 5630% 62.60% 6880%
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Percentage of Assessments scoring 2.0 or better(Target 90%)
FY15316
01 02 03 04 FY Average
Overall 55.9% iii 57.9% 60.5% 66.3% 60.3%
Garage Location _
1900 Bay Road(Sunset Harbours 724% 822% 88.8% 86.9% 82.9%
5th Street and Alton Road 537% 57.7% 58.5% 67.5% 59.6%
7th Street and CcIInv Ave. 48.0% 35.2% 416% 532% 445%
12th Street and Drexel 34.4% 39.9% 452% 585% , 452%
13th Street and Collins Ave. 51.7% 41.3% 42.5% 550% 47.6%
16th Street and Collins(Anchor Shopss 443% 45.6% 409% 456% 44.1%
17th Street and Pennsylvania Ave 74.5% 82.2% 88.0% 80.6% 81.2%
17th Street and Meridian Court 52.8% 56.2% 52.2% 58.9% 56.2%
42nd Street and Sheridan Ave. 56.1% 525% 66.9% 700% 62.4%
16th Street and Meridan Ave.(Ciy Hall Garage), 72.6% 89.4% 86.1x% 85.7% 83.7%
Percentage of Assessments scoring 2.0 or better(Target 90%)
FY AVERAGE
0 change from%change from
14115)04 only) 15116 16317 17118 1619 prior FY
base average
average
Overall 2.68 227 2.26 2.08 _8.0% -224%
Garage Location
1933 Bay Road(Sunset Harbour) 231 120 1.90 175 -7.9% -242%
5111 Street and Alton Road 2.49 2.26 221 226 2.3% -92%
7th Street and Collins Ave. 2.89 262 2.33
12thStreet and Drexel 3.13 266 2.43 2.11 -132% 32.6%
1391 Street and Collins Ave. 2.97 2.56 252 2.18 -135% -26.6%
16th Street and Collins(Anchor Slaps), 305 2.63 285 228 -140% -252%
17th Street and Penreyfvana Ave 2.37 176 192 194 10% -18.1%
17th Street and Meridian Court 2.87 2.44 2.45 2.23 9.0% -22.3%
42nd Streetand Sheridan Ave. 2.75 2.23 23B 2.17 88% -211%
16t6 Street and Mardian Ave.ICM Hall Garage)- 1.93 1.58 184 1.73
6716117 FY17118 FY18119
01 02 03 04 FY Average CO Q2 03 Q4 FY Average 01 Q2 03 %change from%change from%change from
prior 08 prior FY Qt base year Qtr
Overall 62.40% 59.80% 26.7% 61.4% 62.3% 6220% 6680% 63.1% 81.4% 617% 027% 79.1% 83.9% 6.1% 83.01 38.66%
Garage Location
1920 Bay Road(Sunset Harbour) 80.83% 7690% 782% 77.9% 785% 77.10% 8190% 79.4% - 829% 4.1% 19.1% 6.53%
911 Street and Aeon Road 62.40% 66.90% 642% 83.6% 643% 6160% 62.80% 543% 732% 62.5% 737% 65.2% 73.1% 12.1% 34.6% 2496°:
7th Street and Collins Ave. 59.70% 5800% 58.8% 56.4% 562% 58.50% 56.60% 52.1% 73.1% 60.1% 82.1% 765% 85.8% 122% 64.7% 106.25
12th Street and Drexel 58.83% 54.10% 59.2% 51.5% 555.9% 60.70% 6320% 608% 75.9% 65.4% 77.0% 79.2% 819% 3.4% 34.7% 81.1.+
13th Street and Collins Ave. 48.50% 42.80% 56.0% 50.5% 49.5% 60.10% 65.70% 59.7% 780% 65.8% 81.4% 82.6% 84.4% 22% 41.4% 98 59
16th Street and Collins(Anchor Shops), 3510% 41.60% 54.7% 53.8% 46.6% 50.70% 63.90% 56.0% 762% 61.0% 76.3% 73.4% 78.3% 6.7% 39.8% 914,
17th Street and Pennsylvania Ave 77.33% 7650% 79.2% 74.9% 77.0% 64.10% 71.4086 60.6% 85.7% 732% 84.4% 825% 89.4% 8.4% 30.3% 159
17th Street and Meridian Court 58.30% 51.80% 56.5% 50.7% 54.3% 51.30% 57.10% 57.2% 845% 64.0% 811% 71.2% 77.7% , 9.1% 35.8% 48.85-
42nd Street and Sheridan Ave. 5360% 52.03% 603% 57.9% 580% 58.90% 61.90% 575% 754% 64.4% 81.8% 16.6% 78.1% 2.0% 35.8% 16.74
18th Street and Meridian Ave.(City Hai Garage). 8020% 75.37% 85.0% 751% 79.7% 76.60% 72.63% 79.7% , 1 810% 23% 15.7% 708
1.0-149%
15.1 939
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79.999 axtl beau
8008.933
-9004100
FY15116 FY16117 FY17118 FY18119
01 02 03 04 FY FY 01 02 Q3 Q4 FY Q1 Q2 Q3 %change from%changefroml%change from
Average Average Average prior Qtr prior FY Qtr base sear Qtr
Overall Cleanliness
Gar..e Location
1900 B. Road Sunset Harbour 82.86% 85.64% 88.34% 86.3% 89.10% -4.8% 0.6% -0.9%
5th Street and Alton Road 73.32% 76.32% 76.00% 79.44% 76.36% 76.2% 78.18% 75.38% 76.02% 81.26% 77.76% 83.98% 79.86% 80.92% 1.3% 6.4% 6.5%
7th Street and Collins Ave. 71.12% 67.30% 70.98% 77.90% 71.88% r 76.9% 82.26% 75.54% 75.34% 80.76% 78.50% 89.90% 88.10% 85.52% -2.9% 13.5% 20.5%
12t1 Street and Drexel 68.56% 73.52% 75.52% 82 64% 75.62% 5 77.6% 88.34% 76.82% 82.66% 85.44% 83.86% 87.12% _ 89.34% -23% 8.1% 18.3%
13th Street and Collins Ave, 76.02% 75.18% 74.84% 82.48% 77.26% 5 76.6% 86.38% 77.34% 77.82% 85.78% 82.02% 89.88% 88.52% 87.08% -1.6% 11.9% 16.4%
16th Street and Collins(Anchor Shops) 74.94% 73.74% 70.66% 76.08% 73.82% r 70.9% 74.26% 74.04% 75.74% 83.32% 76.84% 89.38% 84.34% 84.60% 0.3% 11.7% 19.7%
17th Street and Pennsylvania Ave 89.98% MilliiiiiiriblellW 88.5% 83.62% 88.22% 88.42% Mr 88.70% _ 89.32% 88.04% -1.4% -0.4% -5.8%
17th Street and Meriden Court 76.58% 80.86% 76.34% 79.30% 78.38% 74,8% 73.26% 75.90% 75.64% 84.26% 77.76% 86.20% 82.46% 81.54% -1.1% 7.8% 6.8%
42nd Street and Sheridan Avenue 78.82% 78.90% 84.56% 87.94% 82.72% 5 80.7% 82.82% 87.70% 83.16% 86.68% 84.92% 88.24% 87.42% -0.9% 5.1% 3.4%
18th Street and Meridian Ave.C' Hall 87.54% 89.2% -2.3% -0.7% -2.8%
79.999 and beim
80089999
,900100
Next Quarter Assessments
City part-time staff is conducting assessments each quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Garage Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
Attachment
c: Eric Carpenter, Assistant City Manager
Mark Taxis, Assistant City Manager
Roy Coley, Public Works Director
Saul Frances, Parking Director
Darrell Caldwell, Sanitation Division Director
Adrian Morales, Property Management Director
Dr. Leslie Rosenfeld, Chief Learning and Development Officer
Rodne,,"•wles, Green Space Division Director
MT/ /‘
Garage Index
Criteria for each area are listed below:
Cleanliness Parking Area / Stairwells/ Elevators
• No trash on ground
• No graffiti on walls
• Odor Free
• Garbage Cans well-maintained
• No organic material (vomit/sand/cobwebs)
Appearance Parking Area / Stairwells / Elevators
• Signage well-maintained
• Lighting Sufficient
• No damage (leaks/rust/concrete spalling) and painted areas crisp
• Pavement stain free
• Ticket burster/payment station/exit verifier in good working condition
or stairwell doors/railings or elevator doors/buttons
Appearance / Cleanliness Exterior
• Planters/grassy areas/sidewalk entrance well maintained
• Graffiti free
• No unpleasant odor
• No trash
• Signage clean and useable