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Professional Services Agreement with Infinite Source Communications Group, LLC 202-0 -.3 ► 7 Contract 20-118-01 PROFESSIONAL SERVICES AGREEMENT BETWEEN THE CITY OF MIAMI BEACH AND INFINITE SOURCE COMMUNICATIONS GROUP, LLC. FOR PUBLIC INFORMATION OUTREACH SERVICES FOR RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS, PURSUANT TO RFQ-2020-118-WG This Professional Seaices Agreement ("Agreement") is entered into this I I. day of kriZ� , 20 ("Effective Date"), between the CITY OF MIAMI BEACH, FLORIDA, a municipal corporation organized and existing under the laws of the State of Florida, having its principal offices at 1700 Convention Center Drive, Miami Beach, Florida, 33139 (the "City'), and Infinite Source Communications Group, LLC., a Florida Limited Liability Company, whose address is 7270 NW 12 Street, Suite 300, Miami FL, 33126 ("Consultant"). SECTION 1 DEFINITIONS Agreement: This Agreement between the City and Consultant, including any exhibits and amendments thereto. City Manager: The chief administrative officer of the City. City: The City of Miami Beach. Department: City Departments, including but not limited to Capital Improvement Projects, Transportation, Environmental, Marketing and Communications and the City Manager's Office. City Manager's Designee: The City staff member who is designated by the City Manager to administer this Agreement on behalf of the City. The City Manager's designee shall be Tonya Daniels, Department Director. Project Manager: The City's staff member(s), manager(s) or consultant(s) with overall responsibility and authority to oversee the Public Information Outreach Services on Right of Way and Facilities Projects in Miami Beach. Letter of Authorization: A letter issued by the Project Manager (or his/her designee) authorizing the Consultant to commence work on a specific task. Completion due dates and fees are specified in this document. 1 Consultant: For the purposes of this Agreement, Consultant shall be deemed to be an independent contractor, and not an agent or employee of the City. The Consultant is the Successful Proposer(s) retained by the City to perform Public Information Outreach Services on Right of Way and Facilities Projects described in this Scope of Services. Services: All services, work and actions by the Consultant performed or undertaken pursuant to the Agreement. Task Assignment: One or more tasks assigned under this contract in connection with the Public Information Outreach Services on Right of Way and Facilities Projects in the City of Miami Beach. Fee: Amount paid to the Consultant as compensation for Services. Proposal Documents: Proposal Documents shall mean City of Miami Beach, RFQ, No. 2020- 118-WG for Public Information Outreach Services For Right of Way and Facilities Construction Projects, together with all amendments thereto, issued by the City in contemplation of this Agreement RFQ, and the Consultant's proposal in response thereto ("Proposal"), all of which are hereby incorporated and made a part hereof; provided, however, that in the event of an express conflict between the Proposal Documents and this Agreement, the following order of precedent shall prevail: this Agreement; the RFQ; and the Proposal. Risk Manager: The Risk Manager of the City, with offices at 1700 Convention Center Drive, Third Floor, Miami Beach, Florida 33139; telephone number(305) 673-7000, Ext. 6435; and fax number(305).673-.7023: SECTION 2 SCOPE OF SERVICES 2.1 In consideration of the Fee to be paid to Consultant by the City, Consultant shall provide the work and services described in Exhibit"A" hereto (the "Services"), and as may also be more specifically prescribed in the Consultant Service Order (CSO) attached hereto as Exhibit "B" issued by the City to Consultant for a particular project. Although Consultant may be provided with a schedule of the available hours to provide its Services, the City shall not control nor have the right to control the hours of the Services performed by the Consultant; where the Services are performed (although the City will provide Consultant with the appropriate location to perform the Services); when the Services are performed, including how many days a week the Services are performed; how the Services are performed, or any other aspect of the actual manner and means of accomplishing the Services provided. Notwithstanding the foregoing, all Services provided by the Consultant shall be performed in accordance with the terms and conditions set forth in Exhibit "A" and to the reasonable satisfaction of the City Manager. If there are any questions regarding the Services to be performed, Consultant should contact the following person: 2 Kevin Pulido, Neighborhood Affairs Manager Marketing & Communications Department • KeviriPulidomiamibeachfl.cov Ph: 305-673-7000 Ext. 22112 2.2 Consultant's Services, and any deliverables incident thereto, shall be completed in accordance with the timeline and/or schedule in Exhibit"B" hereto. 2.3 The Services will be commenced by the Consultant upon receipt of a written Consultant Service Order. Service Orders shall be executed in accordance with Contract Approval Authority Procedure 03.02. Consultant shall countersign the Consultant Service Order upon receipt and return an original signed copy to the City. Once a Consultant Service Order is issued, deliverables to the City will be phased as follows: 1. Design and Pre-Construction Communications — In this phase, a plan is developed delineating how the community will be informed throughout the life of the project. The community is provided with information regarding design, when the project is to commence and how stakeholders will be affected. Meetings are held with stakeholders. to introduce the project team and consultant(s) that will be working in the area. During the design phase, the firm will need to be well versed with the city's resilience program and understand any harmonization efforts on each project. 2. Project Information — This phase begins concurrently with construction and is finalized when the project is substantially complete. Residents, business owners and civic organizations are provided regularly with information relevant to the progress of the work on a regular basis. Meetings are held on an as-needed basis with individual stakeholders or interested groups. The Public Information Liaison serves as liaison between residents/stakeholders and the Neighborhood Affairs Division. 2. Post-Construction Communications — In this phase, project-close out information is sent out to stakeholders informing them that construction has been finalized and providing them with contact information for various owner agencies. SECTION 3 TERM The term"of this Agreement ("Term") shall commence upon execution of this Agreement by all parties hereto (the Effective Date set forth on p. 1 hereof), and shall have an initial term of three (3) years with two (2) additional one (1) year renewal options, to be exercised at the City Manager's sole option and discretion, by providing Consultant with written notice of same no lessthan thirty(30) days prior to the expiration of the initial term. Notwithstanding the Term provided herein, Consultant shall adhere to any specific timelines, schedules, dates, and/or performance milestones for completion and delivery of the Services, as same is/are set forth in the timeline and/or schedule referenced in the CSO. 3 SECTION 4 FEE 4.1 Consultant's maximum or "Not to Exceed" fee for provision of the Services, or portions thereof, as may be set forth and described in the Consultant Service Order issued for a particular Project, shall be agreed to at the time of service in accordance with the hourly rates set forth in Exhibit "C" attached hereto, and shall be set forth in the Consultant Service Order, in the form attached as Exhibit "B" and Summary Report of Services Performed attached as Exhibit"D" hereto. 4.2 Approved Additional Services shall be compensated in accordance with the hourly rates set forth in Schedule "C" attached hereto. Any request for payment of Additional Services shall be included with a Consultant payment request. No mark-up shall be allowed on Additional Services (whether sub-contracted or not). Approved Reimbursable Expenses shall be paid in accordance with Section 2.9 herein. Any request for payment of Reimbursable Expenses shall also be included with Consultant's payment request. No mark-up shall be allowed on Reimbursable Expenses. • 4.4 INVOICING Upon receipt of an acceptable and approved invoice, payment(s) shall be made within forty-five (45) days for that portion (or those portions) of the Services satisfactorily rendered (and referenced in the particular invoice). Invoices shall include a detailed description of the Services (or portions thereof) provided, and shall be submitted to the City at the following address: Accounts Payable Division: Payables@miamibeachfi.gov SECTION 5 TERMINATION 5.1 TERMINATION FOR CAUSE If the Consultant shall fail to fulfill in a timely manner, or otherwise violates, any of the covenants, agreements, or stipulations material to this Agreement, the City, through its City Manager, shall thereupon have the right to terminate this Agreement for cause. Prior to exercising its option to terminate for cause, the.City shall notify the Consultant of its violation of the particular term(s) of this Agreement, and shall grant Consultant ten (10) days to cure such default. If such default remains uncured after ten (10) days, the City may terminate this 4 Agreement without further notice to Consultant. Upon termination, the City shall be fully discharged from any and all liabilities, duties, and terms arising out of, or by virtue of, this Agreement. Notwithstanding the above, the Consultant shall not be relieved of liability to the City for damages sustained by the City by any breach of the Agreement by the Consultant. The City, at its sole option and discretion, shall be entitled to bring any and all legal/equitable actions that it deems to be in its best interest in order to enforce the City's rights and remedies against Consultant. The City shall be entitled to recover all costs of such actions, including reasonable attorneys'fees. 5.2 TERMINATION FOR CONVENIENCE OF THE CITY THE CITY MAY ALSO, THROUGH . ITS CITY MANAGER, AND FOR ITS CONVENIENCE AND WITHOUT CAUSE, TERMINATE THE AGREEMENT AT ANY TIME DURING THE TERM BY GIVING WRITTEN NOTICE TO CONSULTANT OF SUCH TERMINATION; WHICH SHALL BECOME EFFECTIVE WITHIN THIRTY (30) DAYS FOLLOWING RECEIPT BY THE CONSULTANT OF SUCH NOTICE. ADDITIONALLY, IN THE EVENT OF A PUBLIC HEALTH, WELFARE OR SAFETY CONCERN, AS DETERMINED BY THE CITY MANAGER, IN THE CITY MANAGER'S SOLE DISCRETION, THE CITY MANAGER, PURSUANT TO A VERBAL OR WRITTEN NOTIFICATION TO CONSULTANT, MAY IMMEDIATELY SUSPEND THE SERVICES UNDER THIS AGREEMENT FOR A TIME CERTAIN, OR IN THE ALTERNATIVE, TERMINATE THIS AGREEMENT ON A GIVEN DATE. IF THE AGREEMENT IS TERMINATED FOR CONVENIENCE BY THE CITY, CONSULTANT SHALL BE PAID FOR ANY SERVICES SATISFACTORILY PERFORMED UP TO THE DATE OF TERMINATION; FOLLOWING WHICH THE CITY SHALL BE DISCHARGED FROM ANY'AND ALL LIABILITIES, DUTIES, AND TERMS ARISING OUT OF, OR BY VIRTUE OF, THIS AGREEMENT. 5.3 TERMINATION FOR INSOLVENCY The City also reserves the right to terminate the Agreement in the event the Consultant is placed either in voluntary or involuntary bankruptcy or makes an assignment for the benefit of creditors. In such event, the right and obligations for the parties shall be the same as provided for in Section 5.2. SECTION 6 INDEMNIFICATION AND INSURANCE REQUIREMENTS 6.1 INDEMNIFICATION Consultant agrees to indemnify, defend and hold harmless the City of Miami Beach and its officers, employees, agents, and contractors, from and against any and all actions (whether at law or in equity), claims, liabilities, losses, and expenses, including, but not limited to, attorneys' fees and costs, for personal, economic or bodily injury, wrongful death, loss of or damage to property, which may arise or be alleged to have arisen from the negligent acts, errors, omissions or other wrongful conduct of the Consultant, its officers, employees, agents, contractors, or any other person or entity acting under Consultant's control or supervision, in 5 connection with, related to, or as a result of the Consultant's performance of the Services pursuant to this Agreement. To that extent, the Consultant shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit arising from such claims and losses, and shall pay all costs and attorneys' fees expended by the City in the defense of such claims and losses, including appeals. The Consultant expressly understands and agrees that any insurance protection required by this Agreement or otherwise provided by the Consultant shall in no way limit the Consultant's responsibility to indemnify, keep and save harmless and defend the.City or its officers, employees, agents and instrumentalities as herein provided. The parties agree that ,one percent (1%) of the total compensation to Consultant for performance of the Services under this Agreement is the specific consideration from the City to the Consultant for the Consultant's indemnity agreement. The provisions of this Section 6.1 and of this indemnification shall survive termination or expiration of this Agreement. 6.2 INSURANCE REQUIREMENTS The Consultant shall maintain and carry in full force during the Term, the following insurance: 1. Consultant General Liability, in the amount of$500,000; 2. Consultant Professional Liability, in the amount of$1,000,000; and 3. Workers Compensation & Employers Liability, as required pursuant to Florida Statutes. 4. Automobile Liability in the amount $1000,000 per occurrence; owned/non-owned/hired automobiles included. The insurance must be furnished by insurance companies authorized to do business in the State of Florida. All insurance policies must be issued by companiesrated no less than "B+VI" as to management and not less than "Class VI" as to strength by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent. All of Consultant's certificates shall contain endorsements providing that written notice shall be given to the City at least thirty (30) days prior to termination, cancellation or reduction in coverage in the policy. The insurance certificates for General Liability shall include the City as an additional insured and shall contain a waiver of subrogation endorsement. Original certificates of insurance must be submitted to the City's Risk Manager for approval (prior to any work and/or services commencing)and will be kept on file in the Office of the Risk Manager. The City shall have the right to obtain from the Consultant specimen copies of the insurance policies in the event that submitted certificates of insurance are inadequate to ascertain compliance with required coverage. The Consultant is also solely responsible for obtaining and submitting all insurance certificates for any sub-consultants. Compliance with the foregoing requirements shall not relieve the Consultant of the liabilities and obligations under this Section or under any other portion of this Agreement. 6 The Consultant shall not commence any work and or services pursuant to this Agreement until all insurance required under this Section has been obtained and such insurance has been approved by the City's Risk Manager. SECTION 7 LITIGATION JURISDICTION/VENUE/JURY TRIAL WAIVER This Agreement shall be construed in accordance with the laws of the State of Florida. This Agreement shall be enforceable in Miami-Dade.County, Florida, and if legal action is necessary by either party with respect to the enforcement of any or all of the terms or conditions herein, exclusive venue for the enforcement of same shall lie in Miami-Dade County, Florida. By entering into this Agreement, Consultant and the City expressly waive any rights either party may have to a trial by jury of any civil litigation related to or arising out of this Agreement. SECTION 8 LIMITATION OF CITY'S LIABILITY The City desires to enter into this Agreement only if in so doing the City can place a limit on the City's liability for any cause of action, for money damages due to an alleged breach by the City of this Agreement, so that its liability for any such breach never exceeds the sum of $10,000. Consultant hereby expresses its willingness to enter into this Agreement with Consultant's recovery from the City for any damage action for breach of contract to be limited to a maximum amount of$10,000. Accordingly, and notwithstanding any other term or condition of this Agreement, Consultant hereby agrees that the City shall not be liable to the Consultant for damages in an amount in excess of$10,00.0 for any action or claim for breach of contract arising out of the performance or non-performance of any obligations imposed upon the City by this Agreement. Nothing contained in this section or elsewhere in this Agreement is in any way intended to be a waiver of the limitation placed upon the City's liability, as set forth in Section 768.28, Florida Statutes. SECTION 9 DUTY OF CARE/COMPLIANCE WITH APPLICABLE LAWS/PATENT RIGHTS: COPYRIGHT; AND CONFIDENTIAL FINDINGS 9.1 DUTY OF CARE With respect to the performance of the Services contemplated herein, Consultant shall exercise that degree of skill, care, efficiency and diligence normally exercised by reasonable persons and/or recognized professionals with respect to the performance of comparable work and/or services. 9.2 COMPLIANCE WITH APPLICABLE LAWS 7 In its performance of the Services, Consultant shall comply with all applicable laws, ordinances, and regulations of the City, Miami-Dade County, the State. of Florida, and the federal government, as applicable. 9.3 PATENT RIGHTS; COPYRIGHT; CONFIDENTIAL FINDINGS Any work product arising out of this Agreement, as well as all information specifications, processes, data and findings, are intended to be the property of the City and shall not otherwise bemade public and/or disseminated by Consultant, without the prior written consent of the City Manager, excepting any information, records etc. which are required to be disclosed pursuant to Court Order and/or Florida Public Records Law. All reports, documents, articles, devices, and/or work produced in whole or in part under this Agreement are intended to be the sole and exclusive property of the City, and shall not be subject to any application for copyright or patent by or on behalf of the Consultant or its employees or sub-consultants, without the prior written consent of the City Manager. SECTION 10 GENERAL PROVISIONS 10.1 AUDIT AND INSPECTIONS Upon reasonable verbal or written notice to Consultant, and at any time during normal business hours (i.e. 9AM — 5PM, Monday through Fridays, excluding nationally recognized holidays), and as often as the City Manager may, in his/her reasonable discretion and judgment, deem necessary, there shall be made available to the City Manager, and/or such representatives as the City.Manager may deem to act on the City's behalf, to audit, examine, and/ or inspect, any and all other documents and/or records relating to all matters covered by this Agreement. Consultant shall maintain any and all such records at its place of business at the address set forth in the"Notices section of this Agreement. 10.2 INSPECTOR GENERAL AUDIT RIGHTS (A) Pursuant to Section 2-256 of the. Code of the City of Miami Beach,, the City has established the Office of the Inspector General which may, on a random basis, perform reviews, audits, inspections and investigations on all City contracts, throughout the duration of said contracts. This random audit is separate and distinct from any other audit performed by or on behalf of the City. (B) The. Office of the Inspector General is authorized to investigate City affairs and empowered to review past, present and proposed City programs, accounts, records, contracts and transactions. In addition, the Inspector General has the power to subpoena witnesses, administer oaths, require the production of witnesses and monitor City projects and programs. Monitoring of an existing City project or program may include a report concerning whether the project is on time, within budget and in 8 conformance with the contract documents and applicable law. The Inspector General shall have the power to audit, investigate, monitor, oversee, inspect and review operations, activities, performance and procurement process including but not limited to project design, bid specifications, (bid/proposal) submittals, activities of the Consultant, its officers, agents and employees, lobbyists, City staff and elected officials to ensure compliance with the contract documents and to detect fraud and corruption. Pursuant to Section 2-378 of the City Code, the City is allocating a percentage of its overall annual contract expenditures to fund the activities and operations of the Office of Inspector General. (C) Upon ten (10) days written notice to the Consultant, the Consultant shall make all requested records and documents available to the Inspector General for inspection and copying. The Inspector General is empowered to retain the services of independent private sector auditors to audit, investigate, monitor, oversee, inspect and review operations activities, performance and procurement process including but not limited to project design, bid specifications, (bid/proposal) submittals, activities of the Consultant its officers, agents and employees, lobbyists, City staff and elected officials to ensure compliance with the contract documents and to detect fraud and corruption. (D) The Inspector General shall have the right to inspect and copy all documents and records in the Consultant's possession, custody or control which in the Inspector General's sole judgment, pertain to performance of the contract, including, but not limited to original estimate files, change order estimate files, worksheets, proposals and agreements from and with successful subcontractors and suppliers, all project-related correspondence, memoranda, instructions, financial documents, construction documents, (bid/proposal) and contract documents, back-change documents, all documents and records which involve cash, trade or volume discounts, insurance proceeds, rebates, or dividends received, payroll and personnel records and supporting documentation for the aforesaid documents and records. (E) The Consultant shall make available at its office at all reasonable times the records, materials, and other evidence regarding the acquisition (bid preparation) and performance of this Agreement, for examination, audit, or reproduction, until three (3) years after final payment under this Agreement or for any longer period required by statute or by other clauses of this Agreement. In addition; If this Agreement is completely or partially terminated, the Consultant shall make available records relating to the work terminated until three (3) years after any resulting final termination settlement; and ii. The Consultant shall make available records relating to appeals or to litigation or the settlement of claims arising under or relating to this Agreement until such appeals, litigation, or claims are finally resolved. 9 (F) The provisions in this section shall apply to the Consultant, its officers, agents, employees, subcontractors and suppliers. The Consultant shall incorporate the provisions in this section in all subcontracts and all other agreements executed by the Consultant in connection with the performance of this Agreement. (G) Nothing in this section shall impair any independent right to the City to conduct audits or investigative activities. The provisions of this section are neither intended nor shall they be construed to impose any Liability on the City by the Consultant or third parties, 10.3 ASSIGNMENT, TRANSFER OR SUBCONSULTING { Consultant shall not subcontract, assign, or transfer all or any portion of any work and/or service under this Agreement without the prior written consent of the City Manager, which consent, if given at all, shall be in the Manager's sole judgment and discretion, Neither this Agreement, nor any term or provision hereof, or right hereunder, shall be assignable unless as approved pursuant to this Section, and any attempt to make such assignment (unless approved) shall be void. 10.4 PUBLIC ENTITY CRIMES Prior to commencement of the Services, the Consultant shall file a State of Florida Form PUR 7068, Sworn Statement under Section 287.133(3)(a) Florida Statute on Public Entity Crimes with the City's Procurement Division. 10.5 NO DISCRIMINATION In connection with the performance of the Services, the Consultant shall not exclude from participation in, deny the benefits of, or subject to discrimination anyone on the grounds of race, color, national origin, sex, age, disability, religion, income or family status. Additionally, Consultant shall comply fully with the City of Miami Beach Human Rights Ordinance, codified in Chapter 62 of the City Code, as may be amended from time to time, prohibiting discrimination in employment, housing, public accommodations, and public services on account of actual or perceived race, color, national origin, religion, sex, intersexuality, gender identity, sexual orientation, marital and familial status, age, disability, ancestry, height, weight, domestic partner status, labor organization membership, familial situation, or political affiliation. 10.6 CONFLICT OF INTEREST Consultant herein agrees to adhere to and be governed by all applicable Miami-Dade County Conflict of Interest Ordinances and Ethics provisions, as set forth in the Miami-Dade County Code, as may be amended from time to time; and by the City of Miami Beach Charter and Code, as may be amended from time to time; both of which are incorporated by reference as if fully set forth herein. 10 Consultant covenants that it presently has no interest and shall not acquire any interest, directly or indirectly, which could conflict in any manner or degree with the performance of the Services. Consultant further covenants that in the performance of this Agreement, Consultant shall not employ any person having any such interest. No member of or delegate to the Congress of the United States shall be admitted to any share or part of this Agreement or to any benefits arising therefrom. 10.7 CONSULTANT'S COMPLIANCE WITH FLORIDA PUBLIC RECORDS LAW (A) Consultant shall comply with Florida Public Records law under Chapter 119, Florida Statutes, as may be amended from time to time. (B) The term "public records" shall have the meaning set forth in Section 119.011(12), which means all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business of the City. (C) Pursuant to Section 119.0701 of the Florida Statutes, if the Consultant meets the definition of"Contractor" as defined in Section 119.0701(1)(a), the Consultant shall: (1) Keep and maintain public records required by the City to perform the service; (2) Upon request from the City's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, Florida Statutes or as otherwise provided by law; (3) Ensure that public records, that are exempt or confidential and exempt from public records disclosure requirements are not disclosed, except as authorized by law, for the duration of the contract term and following completion of the Agreement if the Consultant does not transfer the records to the City; (4) Upon completion of the Agreement, transfer, at no cost to the City, all public records in possession of the Consultant or keep and maintain public records required by the City to perform the service. If the Consultant transfers,all public records to the City upon completion of the Agreement, the Consultant shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Consultant keeps and maintains public records upon completion of the Agreement, the Consultant shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the City, upon request from the City's custodian of public records, in a format that is compatible with the information technology systems of the City. (D) REQUEST FOR RECORDS; NONCOMPLIANCE. (1) A request to inspect or copy public records relating to the City's contract for services must be made directly to the City. If the City does not possess the requested records, the City shall immediately notify the Consultant of the request, and the Consultant must provide the records to the City or allow the records to be inspected or copied within a reasonable time. (2) Consultant's failure to comply with the City's request for records shall constitute a breach of this Agreement, and the City, at its sole discretion, may: (1) unilaterally 11 terminate the Agreement; (2) avail itself of the remedies set forth under the Agreement; and/or(3)avail itself of any available remedies at law or in equity. (3) A Consultant who fails to provide the public records to the City within a reasonable time may be subject to penalties under s. 119.10. (E) CIVIL ACTION. (1) If a civil action is filed against a Consultant to compel production of public records relating to the City's contract for services, the court shall assess and award against the Consultant the reasonable costs of enforcement, including reasonable attorneys'fees, if: a. The court determines that the Consultant unlawfully refused to comply with the public records request within a reasonable time; and b. At least 8 business days before filing the action, the plaintiff provided written notice of the public records request, including a statement that the Consultant has not complied with the request, to the City and to the Consultant. (2) A notice complies with subparagraph (1)(b) if it is sent to the City's custodian of ' public records and to the Consultant at the Consultant's address listed on its contract with the City or to the Consultant's registered agent. Such notices must be sent by common carrier delivery service or by registered, Global Express Guaranteed, or certified mail, with postage or shipping paid by the sender and with evidence of delivery, which may be in an electronic format. (3) A Consultant who complies with a public records request within 8 business days after the notice is sent is not liable for the reasonable costs of enforcement. (F) IF THE CONSULTANT HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONSULTANT'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS AGREEMENT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: CITY OF MIAMI BEACH ATTENTION: RAFAEL E. GRANADO, CITY CLERK 1700 CONVENTION CENTER DRIVE MIAMI BEACH, FLORIDA 33139 E-MAIL: RAFAELGRANADORMIAMIBEACHFL.GOV PHONE: 305-673-7411 10.8 FORCE MAJEURE (A) A "Force Majeure" event is an event that(i) in fact causes a delay in the performance of the Consultant or the City's obligations under the Agreement, and (ii) is beyond the reasonable control of such party unable to perform the obligation, and (iii) is not due to an intentional act, error, omission, or negligence of such party, and (iv) could not have reasonably been foreseen and prepared for by such party at any time prior to the occurrence of the event. Subject to the foregoing criteria, Force Majeure may include events such as war, civil insurrection, riot, fires, epidemics, pandemics, terrorism, 12 sabotage, explosions, embargo restrictions, quarantine restrictions, transportation accidents, strikes, strong hurricanes or tornadoes, earthquakes, or other acts of God which prevent performance. Force Majeure shall not include technological impossibility, inclement weather, or failure to secure any of the required permits pursuant to the Agreement. (B) If the City or Consultant's performance of its contractual obligations is prevented or delayed by an event believed by to be Force Majeure, such party shall immediately upon learning of the occurrence of the event or of the commencement of any such delay, but in no case within fifteen (15) business days thereof, provide notice of (i) of the occurrence of event of Force Majeure, (ii) of the nature of the event and the cause thereof, (iii) of the anticipated impact on the Agreement, (iv) of the anticipated period of the delay, and (v) of what course of action such party plans to take in order to mitigate the detrimental effects of the event. The timely delivery of the notice of the occurrence of a Force.Majeure event is a condition precedent to allowance of any relief pursuant to this section; however, receipt of such notice shall not constitute acceptance that the event claimed to be a Force Majeure event is in fact Force Majeure, and the burden of proof of the occurrence of a Force Majeure event shall be on the requesting party. (C) No party hereto shall be liable for its failure to carry out its obligations under the Agreement during a period when such party is rendered unable, in whole or in part, by Force Majeure to carry out such obligations. The suspension of any of the obligations under this Agreement due to a Force Majeure event shall be of no greater scope and no longer duration than is required. The party shall use its reasonable best efforts to continue to perform its obligations hereunder to the extent such obligations are not affected or are only partially affected by the Force Majeure event, and to correct or cure the event or condition excusing performance and otherwise to remedy its inability to perform to the extent its inability to perform is the direct result of the Force Majeure event with all reasonable dispatch. (D) Obligations, pursuant to the Agreement that arose before the occurrence of a Force Majeure event causing the suspension of performance shall not be excused as a result of such occurrence unless such occurrence makes such performance not reasonably possible. The obligation to pay money in a timely manner for obligations and liabilities which matured prior to the occurrence of a Force Majeure event shall not be subject to the Force Majeure provisions. (E) Notwithstanding any other provision to the contrary herein, in the event of a Force Majeure occurrence, the City may, at the sole discretion of the City Manager, suspend the City's payment obligations under the Agreement, and may take such action without regard to the notice requirements herein. Additionally, in the event that an event of Force Majeure delays a party's performance under the Agreement for a time period greater than thirty (30) days, the City may, at the sole discretion of the City Manager, terminate the Agreement on a given date, by giving written notice to Consultant of such termination. If the.Agreement is terminated pursuant to this Section, Consultant shall be paid for any Services satisfactorily performed up to the date of termination; following which the City shall be discharged from any and all liabilities, duties, and terms arising out of, or by virtue of, this Agreement. In no event will any condition of Force Majeure extend this Agreement beyond its stated term. 13 SECTION 11 NOTICES All notices and communications in writing required or permitted hereunder, shall be delivered personally to the representatives of the Consultant and the City listed below or may be mailed by U.S. Certified Mail, return receipt requested, postage prepaid, or by a nationally recognized overnight delivery service. Until changed by notice, in writing, all such notices and communications shall be addressed as follows: TO CONSULTANT: Infinite Source Communications Group 7270 NW 12 Street, Suite 300 Miami, FL 33126 Attn: Monica Diaz monica(a�iscproroup.com TO CITY: Marketing & Communications Department Kevin Pulido, Neighborhood Affairs Manager 1700 Convention Center Drive Miami Beach, FL 33139 KevinPulidomiarnibeachfl.qov Notice may also be provided to any other address designated by the party to receive notice if such alternate address is provided via U.S. certified mail, return receipt requested, hand delivered, or by overnight delivery. In the event an alternate notice address is properly provided, notice shall be sent to such alternate address in addition to any other address which notice would otherwise be sent, unless other delivery instruction as specifically provided for by the party entitled to notice. Notice shall be deemed given on the date of an acknowledged receipt, or, in all other cases, on the . date of receipt or refusal. SECTION 12 MISCELLANEOUS PROVISIONS 12.1 CHANGES AND ADDITIONS This Agreement cannot be modified or amended without the express written consent of the parties. No modification, amendment, or alteration of the terms or conditions contained herein shall be effective unless contained in a written document executed with the same formality and of equal dignity herewith. 14 12.2 SEVERABILITY If any term or provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall not be affected and every other term and provision of this Agreement shall be valid and be enforced to the fullest extent permitted by law. 12.3 WAIVER OF BREACH A party's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement. A party's waiver of any breach of a provision of this Agreement shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this Agreement. 12.4 JOINT PREPARATION The parties hereto acknowledge that they have sought and received whatever competent advice and counsel as was necessary for them to form a full and complete understanding of all rights and obligations herein and that the preparation of this Agreement has been a joint effort of the parties, the language has been agreed to by parties to express their mutual intent and the resulting document shall not, solely as a matter of judicial construction, be construed more severely against one of the parties than the other. 12.5 ENTIRETY OF AGREEMENT The City and Consultant agree that this is the entire agreement between the parties. This Agreement supersedes all prior negotiations, correspondence, conversations, agreements or understandings applicable to the matters contained herein, and there are no commitments, agreements or understandings concerning the subject matter of this Agreement that are not contained in this document. Title and paragraph headings are for convenient reference and are not intended to confer any rights or obligations upon the parties to this Agreement. [REMAINDER OF THIS PAGE LEFT INTENTIONALLY BLANK] 15 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their appropriate officials, as of the date first entered above. FOR CITY: CITY OF MIAMI BEACH, FLORIDA ATTEST: By: 411 CIT CLERK MAYOR A3,10;;z9<),,, Date: 1/1/202- °- TINCORPRATED' 4?,cti 2........... FOR CONSULTANT: Infinite Source Communications Group, LLC. ATTEST: ! �� By: IVI .. I • 1'il►� Print Name and Title Pri t Date: APPROVED AS TO FORM & LANGUAGE p,►� CLITION 17 \ivi3O City Attorney :cm ate 16 EXHIBIT A SCOPE OF SERVICES This Statement of Work describes and defines activities which may be required by the City for a range of services to include, but not limited to: communications planning and implementation, public relations and community involvement, establishment and execution of open office hours, the planning and execution of virtual public meetings, understanding of virtual software for virtual meetings as needed, understanding of the city's efforts in harmonization and the resilience campaign, ability to create and execute physical mailing via every door direct mail (EDDM) or other means, customer service, general translation and interpreting services, revamping project collaterals, ability to record public meetings, ability to create video recaps as needed, preparation of related media communications and collateral materials, preparation of audio/video presentations, recording of public meetings and include public comment, project planning, coordination and implementation,web content development, franchise utility communication, ability to send mass emails as the city, follow the external communications plan in each project. special events coordination, hosting public meetings and other services that may be related. This includes, but is not limited to, those operations necessary for mobilization, the movement of personnel, equipment, supplies, expertise, incidentals, permits, notifications, and fees associated with such notifications, if any. The City shall request consultant services on an as-needed basis.There is no guarantee that any or all of the services described in this RFQ will be assigned during the term of this resulting agreement. Further,the Consultant is providing these services on a non-exclusive basis. The City, at its option, may elect to have any of the services set forth herein performed by other consultants or City staff. JOB CLASSIFICATIONS AND DESCRIPTIONS 1 Project Manager: Primary point of contact with the City's Project Manager (or his/her designee) on overall activities of the contract; ensures contract compliance; manages budgets and invoices; executes special projects and performs QA/QC on all collateral materials. Responsible for entire staff assigned to this contract to include staff supervision and work production. Works with City's Project Manager on streamlining processes and developing cost effective methods of doing business. 2 Public Information Liaison: Serves as liaison between project stakeholders and Neighborhood Affairs Division. Assists the Neighborhood Affairs Coordinator for project related information and due to extensive interaction with the City of Miami Beach community, bilingual (English/Spanish) is strongly desired; completes all necessary documents listed in the external communication plan; identifies potential impacts to the public as a result of construction plans; prepares and disseminates collateral materials to the public; develops strategic alliances and partnerships with appropriate parties; prepares and presents project information for meetings; coordinates resolution of issues; record public meetings; maintains database of stakeholders; maintains project issue log; prepares information for updating website; edits website content; performs media responses in writing as needed; coordinates and staffs formal and informal public meetings; arranges field meetings and special events and executes other duties relevant to the position. 3 Assistant Public Information Liaison: Provides support to the public information liaison for each of the tasks listed above. Should be able to create a database, conduct door-to-door and assist with other clerical needs. (English/Spanish) is desired. The position will be 17 utilized at the decision of the project team for certain needs. Should have an understanding of communication tools, the external communications plan, virtual meeting software,and will executes other duties relevant to the position. 4 Graphic Designer: Designs and maintains collateral materials; creates and updates templates and newsletter layouts; depicts project information on maps that serve as visual explanations to stakeholders; performs other duties relevant to the position. Familiarity with municipal governments and/or construction concepts are a plus. CONSULTANT RESPONSIBILITIES 1 Coordination with the City: All aspects of each task shall be coordinated through the Office of Marketing and Communications, Director (or his/her designee); All authorizations and approvals shall be in writing and executed by the Neighborhood Affairs Manager (or his/her designee) prior to • the commencement of work. 2 Services to be provided: The following procedures are general for all projects. One or more of them may be necessary depending on the scope of the project. The necessary steps will be identified, and a schedule of activities will be established by the City's Project Manager. If the procedural regulations referenced herein are revised or superseded before the services by the CONSULTANT are rendered, compliance with the most up-to-date version and/or amendments/statutes will be required. The CONSULTANT will provide any one or more of the following services as required by the DEPARTMENT. Public Relations, Community Involvement and Customer Service The successful firms may be tasked with the following duties and responsibilities: • Close coordination with the Neighborhood Affairs Division staff • Developing public involvement plans in close coordination with the external communication plan • Developing project-related informational materials • Collateral production (English/Spanish) • Social media needs—Photography&Video Content as needed • Communicating project information and addressing citizen/stakeholder concerns • Preparing related media communications and informational materials • Preparing talking points • Preparing information for dissemination through the Neighborhood Affairs Division • Ability to create, plan and execute effective mailers using every door direct mail (EDDM) or other services • Coordinating emergency communications • • Preparing emergency collateral quickly and effectively 18 • Developing presentations and talking points Planning, organizing and attending special events and meetings Preparing audio/video presentations Ability to record public meetings and public comments Writing newsletters and feature stories • Translating collateral material developed ' Designing and developing templates and graphics informational materials (usually maps that depict project information) Preparing web content and web copywriting • Developing ads • Coordinating franchise utility communication • Arranging and documenting field meetings Stakeholder satisfaction surveys • Coordinating media/special events such as block parties, community meetings, and ribbon cuttings • Prepare and present encroachment information for public projects • Prepare, plan, execute and document harmonization meetings as needed Coordinate special events as needed • Ability to host virtual meetings using Zoom, Microsoft teams or other appropriate platforms • Ability to send and respond to emails through a city domain. • Ability to send mass emails through email marketing software from the City of Miami Beach. [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK] 19 EXHIBIT B Consultant Service Order Service Order No. for services described herein TO: [consultant namel PROJECT NAME: DATE: Pursuant to the agreement between the City of Miami Beach and [consultant name], for Public Information Outreach Services for ROW and Facilities Construction Projects RFQ No. 2020-118-WG you are directed to provide the following services: SCOPE OF SERVICES: Per attached proposal dated ,to be considered part of this Agreement. Estimated calendar days to complete this work: Days Original Service Order Amount: Total From Previous Additional Service Orders: Fee for this Service Order is Lump Sum/Not to Exceed amount of: S Total Agreement to Date: S Dept. Director Date Assistant City Manager Date Consultant Date City Manager Date 20 EXHIBIT C Hourly Billing Rate Schedule Public Information Services Hourly Project Manager $110 Public Information Liaison $85 Assistant Public Information Liaison $55 Graphic Designer $75 21 EXHIBIT D SUMMARY REPORT OF SERVICES PERFORMED (SAMPLE) Summary Report of Services Performed by [con:loony narne o 09H. Name of Reporting Consultant(s): Project Name: Invoice Period: Percentage of Work Performed: Services Performed Task Number of Hours Per Task Task I—Pbkc Imolvernent Plan Task 2—Proled-Related Informational Materials Task 3—Communicating Protect Information Task 4—Media Coordinator, Task 5—Emergency Communications Task 6—Developing Presentations Task 7—Meeting Coordination Task 8—VV Presentations Task 9—NewsleeriFealure Stories Task 10-Translations Task 11 -Graphic Services Other Summary [enter text here to describe work completed by PIO and graphic designer] 22 ATTACHMENT A RESOLUTION & COMMISSION AWARD MEMO 10/20/2020 Item Coversheet Resolutions-C7 E MIAMI BEACH COMMISSION MEMORANDUM TO: Honorable Mayor and Members of the City Commission FROM: Jimmy L. Morales, City Manager DATE: October 14, 2020 SUBJECT: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO REQUEST FOR QUALIFICATIONS (RFQ) 2020-118-WG PUBLIC INFORMATION OUTREACH SERVICES FOR RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS, AUTHORIZING THE ADMINISTRATION TO ESTABLISH A POOL OF PREQUALIFIED CONSULTANTS FOR SPECIFIC TASKS RELATING TO FUTURE PUBLIC INFORMATION OUTREACH SERVICES;AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH INFINITE SOURCE COMMUNICATIONS GROUP, LLC, HML PUBLIC OUTREACH, LLC, MEDIA RELATIONS GROUP, LLC AND THE VALERIN GROUP, INC., AS THE TOP RANKED PROPOSERS; FURTHER, AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH OF THE FOREGOING PROPOSERS UPON CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION; AND FURTHER, AUTHORIZING THE MONTH TO MONTH EXTENSION OF THE CURRENT AGREEMENTS WITH HML PUBLIC OUTREACH, LLC, INFINITE SOURCE COMMUNICATIONS GROUP, LLC, MEDIA RELATIONS GROUP, LLC AND QUEST CORPORATION OF AMERICA, INC., UNTIL SUCH TIME AS THE NEW AGREEMENTS PURSUANT TO THE RFQ CAN BE EXECUTED. RECOMMENDATION The Administration recommends that the Mayor and City Commission of the City of Miami Beach, Florida approve the resolution accepting the City Manager's recommendation pertaining to bids received, pursuant to RFQ 2020-118-WG, for Public Information Outreach Services for Right of Way and Facilities Construction Projects. BACKGROUND/HISTORY On October 30, 2015, the City of Miami Beach entered into agreements with HML Public Outreach, LLC, Infinite Source Communications Group, LLC, Media Relations Group, LLC and Quest Corporation of America, Inc., pursuant to RFQ 2015-144-YG • for Public Information Outreach Services on Right of Way and Facilities Construction Projects. The initial term of the agreement was for a three (3) year term with two (2) additional one-year renewal options. The present agreements are scheduled to expire beginning October 29,2020. The City desires to establish term contracts with a pool of qualified successful proposers, with the required expertise and personnel, in order to facilitate the assignment of these services for all neighborhood and facility projects. The successful proposers will work closely with city staff in developing and executing the communication efforts for active and future construction of capital improvement projects, public work projects, environmental & sustainability projects, transportation initiatives, parks, and other citywide construction efforts. the proposers will also assist with communication for public work operations, special projects, citywide initiatives and public safety/marketing campaigns. ANALYSIS On July 31, 2020, the Administration issued Request for Qualifications (RFQ) 2020-118-WG for Public Information Outreach Services for Right Of Way And Facilities Construction Projects. RFQ responses were due and received on August 28, 2020. The City received proposals from the following eight firms: EV Services, Inc., HML Public Outreach LLC, Infinite Source Communications Group, LLC, Media Relations Group, LLC, Quest Corporation of America, Inc., The MS Factor, LLC, The Valerin Group, Inc, and Wragg&Casas Public Relations, Inc. All of the proposals submitted were found to be responsive to the requirements of the RFQ. On September 24, 2020, the City Manager appointed Evaluation Committee convened to consider proposals received. The Committee was comprised of Maria Cerna, Division Director, Capital Improvement Projects, City of Miami Beach, Josiel Ferrer, Assistant Director,Transportation Department, City of Miami Beach, Kevin Pulido, Neighborhood Affairs Manager, Communications Department, City of Miami Beach and Flavia Tonioli, Sustainability Manager, Environment and Sustainability Department, City of Miami Beach. The Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance and the Government Sunshine Law. The Committee was also provided with general information on the scope of services and a copy of https://miamibeach.novusagenda.com/AgendaWeb/CoverSheet.aspx?ItemID=19204 1/3 10/20/2020 Item Coversheet each proposal. The Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFQ. The evaluation process resulted in the proposers being ranked by the Evaluation Committee in the following order(See Attachment A): 1st-Infinite Source Communications Group, LLC 2nd-HML Public Outreach LLC 3rd-Media Relations Group, LLC 4th-The Valerin Group, Inc 5th-Quest Corporation of America, Inc. 6th-EV Services, Inc. 7th_Wragg &Casas Public Relations,Inc. 8th-The MS Factor, LLC The Administration has determined it is best to continue with the top four firms to serve the City's needs. The success of the prior contract solidifies the need to have four firms available to assist with community outreach. Each of the firms have skills which can complement city staff during the outreach process.Three of the fours firms have a proven track record of work within Miami Beach and the fourth firm will bring a new perspective to outreach efforts. A summary of the four top-ranked firms follows: Infinite Source Communications Group, LLC (ISC), ISC consists of a well-versed team of lead and support staff who actively perform work in Miami Beach. Every ISC staff member is bilingual in English and Spanish, Creole or Portuguese. Their full-service creative team supports clients with cutting-edge audio- visual and graphic production. ISC not only has seasoned experts,they understand the communication policies set forth within the City,as well as possess key relationships with the local community and other transportation agencies. ISC's specialty is executing PIO services for infrastructure improvement projects, throughout South Florida. They also provide services to a number of government entities including the Florida Department of Transportation (FDOT), Miami-Dade County (MDC), MDC Transportation Planning Organization (TPO), MDC Water and Sewer Department (WASD), and a variety of municipalities and agencies such as Town of Surfside, Bal Harbour Village, the City of Fort Lauderdale, the Palm Beach County Sheriffs Office HML Public Outreach LLC With a combined almost 100-year experience, HML Public Outreach has easily adapted to the ever-changing landscape of communications. As a result of their involvement in major City of Miami Beach design and construction initiatives, they have extensive procedural knowledge working with city staff and have built strong ties with community leaders that has facilitated the dissemination of project information.The HML team has established a deep understanding of community needs during a crisis and day-to-day coordination. As well as their present City of Miami Beach contract, HML Public Outreach has been awarded and participates in contracts for the Florida Department of Transportation (FDOT),which encompass Project Development and Environment (PD&E) Studies, roadway design projects and hundreds of construction projects, including traditional design-bid-build and design-builds. Media Relations Group, LLC (MRG), MRG has become a go-to firm to provide communication services on districtwide and construction contracts. MRG has 21 years of experience serving municipalities and the Florida Department of Transportation (FDOT). The highly qualified MRG personnel have a depth of knowledge and understanding about the intricacies of working with the City of Miami Beach and its residents. In addition to its work with Miami Beach,They have a proven track record representing FDOT, City of Miami,Town of Cutler Bay, City of Doral,Village of Key Biscayne;Town of Medley, City of Hialeah, City of Homestead,Village of Palmetto Bay, Florida's Turnpike Enterprise (FTE), Miami-Dade Transportation Planning Organization (TPO) and Broward Metropolitan Planning Organization (MPO). The Valerin Group, Inc. (Valerin). Valerin is an independent, full-service strategic communications firm offering a complete suite of communications, marketing, and creative services. They have the in-house expertise to develop innovative and practical solutions to today's complex communications challenges. Combined,their staff have over 400 years of relevant experience and have worked on more than 600 public utility and transportation projects, programs and initiatives as well as campaigns for a variety of public sector clients including municipalities,counties, and state agencies such as the Florida Department of Transportation (FDOT). Valerin is made up of a unique mix of professionals from diverse backgrounds and disciplines that include communications, advertising, social marketing, journalism, public relations, media and government relations, engineering, graphic design, website and mobile application development, and video production-all of which contribute to their ability to deliver comprehensive strategic communications, public information and creative services. https://miamibeach.novusagenda.com/AgendaWeb/CoverSheet.aspx?ItemID=19204 2/3 10/20/2020 Item Coversheet They are accustomed to working as an integrated team member and have extensive experience developing communications and public involvement scopes under task work order contracts and managing their implementation. In addition,Valerin currently serves as a sub-consultant providing Communications and Public Outreach support for the City of Miami Beach. FINANCIAL INFORMATION The cost associated with Public Information Outreach Services on Right of Way and Facilities Construction Projects for the City of Miami Beach is subject to the funds availability approved through the City's budgeting process. CONCLUSION After reviewing all of the submissions and the Evaluation Committee process, I concur with the Evaluation Committee and find Infinite Source Communications Group, LLC, HML Public Outreach LLC, Media Relations Group, LLC and The Valerin Group, Inc. to be the best qualified firms to be included in the prequalified pool of consultants for future engagements relating to public information outreach services.These firms demonstrated extensive knowledge in the City of Miami Beach,neighboring municipalities,and other city governments.The four(4)firms have vast experience in providing public outreach services. It is important to note that the RFQ was not issued with any particular project in mind; rather,the purpose of the RFQ is to proactively prequalify firms now so that a public information firm can be engaged quickly when the need for services is identified. For the reasons stated herein, I recommend that the Mayor and City Commission approve the resolution authorizing the Administration to establish a pool of pre-qualified consultants for specific tasks relating to public information outreach services; authorizing the Administration to enter into negotiations with Infinite Source Communications Group, LLC, HML Public Outreach LLC, Media Relations Group, LLC and The Valerin Group, Inc., as the top ranked proposers;further authorizing the Mayor and City Clerk to execute agreements with each of the foregoing proposers upon conclusion of successful negotiations by the Administration; and further, authorizing the month to month extension of the current agreements with HML Public Outreach, LLC, Infinite Source Communications Group, LLC, Media Relations Group, LLC and Quest Corporation of America, Inc., until such time as new agreements can be executed. Applicable Area Not Applicable Is this a"Residents Right to Does this item utilize 0.0. Know"item,_pursuant to Bond Funds? City Code Section 2-14? No No Legislative Tracking Marketing and Communications/Procurement ATTACHMENTS: • Description p Attachment A CI Resolution • • • https://miamibeach.novusagenda.com/AgendaWeb/CoverSheet.aspx?ItemID=19204 3/3 RFQ 2020=118•WG PUBLIC INFORMATION OUTREACH SERVICES FOR ° a ° g of Maria Cerna' Josiel Ferrer c Kevin Pulido c Flavia Tonioli 2 Low c RIGHT OF WAY AND c c c c Aggregate FACILITIES CONSTRUCTION c2 ' Totals Totals PROJECTS ..Qualitative Quantitative:. Subtotal '" n.Qualitative Quantitative • Subtotal Qualitative Quantitative Subtotal, - Qualitative Quantitative Subtotal EV Services,Inc. 91 0 91 6 75 0 75 7 63 0 63 6 94 0 94 6 -'€' 25 6 HML Public Outreach LLC 95 I 0 95 2 92 0 92 2 97 0 97 2 98 0 I 98 3 9 I 2 1 1 Infinite Source Communications Group,LLC 96 0 96 1 94 0 94 1 98 0 98 1 99 0 99 1 •". 4 1 Media Relations Group,LLC 94 0 94 4 92 0 92 2 92 0 92 3 99 0 99 1 10 3 Quest Corporation of America, Inc 93 0 93 5 80 0 80 6 92 0 92 3 ' 98 _ 0 98 3 `" 17 15 The MS Factor,LLC 80 0 80 8 70 0 70 8 61 0 61 7 76 0 76 7 '. 30 18 The Valerin Group,Inc 95 0 95 2 91 0 91 4 80 0 80 5 98 0 98 3 '_:'' 14 4 Wragg&Casas Public Relations,Inc. 86 0 86 7 81 0 81 5 40 0 40 8 70 0 70 8 ". 28 7 s u,Y... UuanlltairYe Polnk;IZTE72,. ,_,a ..,,,_.... ,,..,.w,:..2 Total Quantitative Proposer Veteran,Poink tvekran'ai EV Services,Inc. 0 0 HML Public Outreach LLC 0 0 Infinite Source o 0 ' Communications Group,LLC _ 0 0 Media Relations Group,LLC Quest Corporation of America, 0 0 Inc The MS Factor,LLC 0 I 0 The Valerin Group,Inc 0 0 Wragg&Casas Publico 0 Relations,Inc. . RESOLUTION NO. 2020-31437 • • . • A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO REQUEST FOR QUALIFICATIONS (RFQ) 2020-118-WG PUBLIC INFORMATION OUTREACH SERVICES FOR RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS,AUTHORIZING THE ADMINISTRATION TO ESTABLISH A POOL OF PREQUALIFIED CONSULTANTS FOR SPECIFIC TASKS RELATING- TO FUTURE PUBLIC INFORMATION OUTREACH SERVICES; AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH INFINITE SOURCE COMMUNICATIONS GROUP, LLC, HML PUBLIC OUTREACH, LLC, ' MEDIA RELATIONS GROUP, LLC AND THE VALERIN GROUP, INC.,AS THE TOP RANKED PROPOSERS; FURTHER, AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE AGREEMENTS WITH EACH OF THE FOREGOING PROPOSERS UPON CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION; AND FURTHER, AUTHORIZING THE MONTH TO MONTH EXTENSION OF THE CURRENT AGREEMENTS - WITH HML PUBLIC OUTREACH, LLC, INFINITE SOURCE COMMUNICATIONS GROUP, LLC, MEDIA RELATIONS GROUP, LLC AND QUEST CORPORATION OF AMERICA, INC., UNTIL SUCH TIME AS THE NEW AGREEMENTS PURSUANT TO THE RFQ CAN BE EXECUTED. WHEREAS, on October 30, 2015, the City of Miami Beach entered into agreements with HML Public Outreach, LLC, Infinite Source Communications Group, LLC, Media Relations Group, LLC and Quest Corporation of America, Inc., pursuant to RFQ 2015-144-YG for Public Information Outreach Services on Right of Way and Facilities Construction Projects; and WHEREAS, the initial term of the agreements is for a three (3) year term with two (2) additional one-year renewal options, and are currently scheduled to expire beginning October 29, 2020; and WHEREAS, the City desired to establish term contracts with a pool of qualified successful proposers, with the required expertise and personnel, in order to facilitate the assignment of these services for all neighborhood and facility projects; and WHEREAS, the successful proposers will work closely with city staff in developing and executing the communication efforts for active and future construction of Capital Improvement Projects (CIP), Public Work Projects, Environmental & Sustainability projects, Transportation initiatives, Parks, and other citywide construction efforts; and WHEREAS, the proposers will also assist with communication for public works operations, special projects, citywide initiatives and public safety/marketing campaigns; and WHEREAS, on July 31, 2020, the Administration issued Request for Qualifications (RFQ) 2020-118-WG for Public Information Outreach Services for Right of Way And Facilities Construction Projects; and WHEREAS, RFQ responses were due and received on August 28, 2020; and WHEREAS,the City received proposals from the following eight firms: EV Services, Inc., HML Public Outreach LLC, Infinite Source Communications Group, LLC, Media Relations Group, LLC, Quest Corporation of America, Inc., The MS Factor, LLC, The Valerin Group, Inc, and Wragg&Casas Public Relations, Inc.; and WHEREAS, all of the proposals submitted were found to be responsive to the requirements of the RFQ; and WHEREAS, on September 24, 2020, the City Manager appointed Evaluation Committee comprised of Maria Cerna, Division Director, Capital Improvement Projects, City of Miami Beach, Josiel Ferrer, Assistant Director, Transportation Department, City of Miami Beach, Kevin Pulido, Neighborhood Affairs Manager, Communications Department, City of Miami Beach and Flavia Tonioli, Sustainability Manager, Environment and Sustainability Department, City of Miami Beach, convened to consider proposals received; and WHEREAS, the Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance and the Government Sunshine Law; and WHEREAS, the Committee was also provided with general information on the scope of services, and a copy of each proposal and was further instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFQ; and WHEREAS, the evaluation process resulted in the proposers being ranked by the Evaluation Committee in the following order: 1St- Infinite Source Communications Group, LLC 2"d- HML Public Outreach LLC 3rd- Media Relations Group, LLC 4th-The Valerin Group, Inc 5th-Quest Corporation of America, Inc. 6th- EV Services, Inc. 7th-Wragg &Casas Public Relations, Inc. 8th -The MS Factor, LLC WHEREAS, after reviewing all of the submissions and the Evaluation Committee process, I concur with the Evaluation Committee and find Infinite Source Communications Group, LLC, HML Public Outreach LLC, Media Relations Group, LLC and The Valerin Group, Inc. to be the best qualified firms to be included in the prequalified pool of consultants for future engagements relating to public information outreach services as these firms have a wealth of knowledge providing public outreach services in the City of Miami Beach, neighboring municipalities, and other city governments; and WHEREAS, the Administration recommends the City enter into negotiations with Infinite Source Communications Group, LLC, HML Public Outreach LLC, Media Relations Group, LLC and The Valerin Group, Inc. to establish a pool of pre-qualified consultants for specific tasks relating to public information outreach services; and WHEREAS, the Administration further recommends that the City enter into month to month extensions of the current agreements with HML Public Outreach, LLC, Infinite Source Communications Group, LLC, Media Relations Group, LLC and Quest Corporation of America, Inc., until such time as new agreements can be executed. NOW,THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission accepts the recommendation of the City Manager, pursuant to Request for Qualifications (RFQ) 2020-118- WG Public Information Outreach Services for Right of Way and Facilities Construction Project, to approve the resolution and authorize the Administrationto establish a. pool of pre-qualified . consultants for specific tasks relating to public information outreach services; authorizing the Administration to enter into negotiations with Infinite Source Communications Group, LLC, HML Public Outreach LLC, Media Relations Group, LLC and The Valerin Group, Inc., as the top ranked proposers; further authorizing the Mayor and City Clerk to execute agreements with each of the foregoing proposers upon conclusion of successful negotiations by the . Administration; and further, authorizing the month to month extension of the current agreements with HML Public Outreach, LLC, Infinite Source Communications Group, LLC, Media Relations Group, LLC and Quest Corporation of America, Inc., until such time as new agreements pursuant to the RFQ can be executed. PASSED AND ADOPTED this ig day of -efoher 2020. ATTEST: EL E. GRA AD , A CITY CLERKDAN 1 :2-4.-.A'"-'nermylv GELBER, MAYOR FORPRM 8 APOVED AS TOLANGUAGE - �c h�` ,-;%•.:. .. ...:)..% 8 FO EXE UILON i :111COTARklEDi 5 ., --_Q, . - . ,... „ /4.), , 6-L - L- : 0-r..zh _-- ► �y Date ATTACHMENT B ADDENDUM AND RFQ SOLICITATION M (( AAA ( PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3rd Floor Miami Beach,Florida 33139 www.miamibeachfl.gov ADDENDUM NO. 1 REQUEST FOR QUALIFICATIONS NO. 2020-118-WG PUBLIC INFORMATION OUTREACH SERVICES FOR RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS August 20,2020 This Addendum to the above-referenced RFQ is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only (deletions are shown by strikethrough and additions are underlined). I. RFQ DUE DATE AND TIME. The deadline for the electronic receipt of proposals is on Friday, August 28, 2020, until 3:00 P.M. PUBLIC BID OPENING WILL BE VIA CONFERENCE ONLY Dial-in Instructions: • Dial the Telephone Number: +1 786-636-1480 United States, Miami (Toll) • Enter the Conference ID No.: 842 602 228# All proposals received and time stamped through BidSync, prior to the proposal submittal deadline shall be accepted as timely submitted. Proposals will be opened promptly at the time and date specified. Hard copy proposals or proposals received electronically, either through email or facsimile, submitted prior to or after the deadline for receipt of proposals are not acceptable and will be rejected. Late proposals cannot be submitted, proposers are cautioned to plan sufficiently. The City will in no way be responsible for delays caused by technical difficulty or caused by any other occurrence. II. ATTACHMENTS: Attachment "A" Executed Agreements and Proposal Responses pursuant to RFQ 2015-144-YG. III. RESPONSES TO QUESTIONS RECEIVED: Q1: How many contracts will be put out and how much PI contract work is there potentially in approximate fees? Al:There are no guarantees as to the amount of projects that will be issued as a result of this contract. This contract will be used on an as needed basis for new projects. Projects may vary in scale/complexity Q2: How will work be distributed (ex: in a rotation, amount of money, etc.)? A2: The City shall request consultant services on an as-needed basis. Projects of minimal complexity may be awarded on a rotational basis. However, the City reserves the right to request quotes from awarded firms on any project. There is no guarantee that any or all of the services described in this RFQ will be assigned during the term of this resulting agreement. Further,the Consultant is providing these services on a non-exclusive basis. The City, at its option, may elect to have any of the services set forth herein performed by other consultants or City staff. 1 1 ADDENDUM NO.1 M I AM I EAC H PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3rd Floor Miami Beach,Florida 33139 www.miamibeachfl.gov Q3: When numbering the pages on our submittal, should we number them by the individual tabs/sections or as one document with sequential numbers? A3: Page numbering is at the discretion of the proposer. However, numbering as one document is acceptable. Q4: What section should the forms be submitted in? Did we miss that in the RFP instructions?? A4: Please refer to Section 0300 Proposal Submittal Instructions and Format. Q5: What departments will be served? A5: The Marketing and Communications Department will manage the contract and assign work for other city departments. Departments will include, but are not limited to: Capital Improvement Projects (CIP), Public Works,Transportation, Parks,etc. Q6: Does each requested section have a page limit? Or can we include as many as needed? A6:There are no proposal page limits. Q7: Who will be on the selection committee for this RFQ from the City? A7:The Evaluation Committee has not yet been selected by the City Manager. Q8: What is the anticipated annual budget? • A8: No budget has been established at this time. Q9: Do you currently use a media monitoring service, if so,which one? A9: The City uses a mix of services including TVeyes, Google Alerts and Cision. Q10: Who will be the city project manager for this contract? A10: The Neighborhood Affairs Manager will be the City's liaison for the contract. Q11: Is there a current contract in place for a public relations firm, if so, who holds that contract? All: Please refer to Attachment"A." Q12: Is there a total page limit or page limit for certain sections? Al2: Please refer to response to Question 6•above. Q13:Are there any restrictions on format of the response? (such as font size and margins) A13: No. Q14: We would like to request to receive copies of all proposals, presentation documents and the final executed contract for the previous contract 2015-144-YG. A14: Please refer to Attachment "A. Any questions regarding this Addendum should be submitted in writing to the Procurement Management Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado@miamibeachfl.gov 2 � ADDENDUM N0.1 AAIAAA1B Ac E Fi PROCUREMENT DEPARTMENT 1755 Meridian Avenue,3rd Floor Miami Beach,Florida 33139 www.miamibeachfl.gov Contact: Telephone: Email: William Garviso, CPPB 305-673-7000 ext.7490 WilliamGarviso@miamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Potential proposers that have elected not to submit a response to the RFQ are requested to complete and return the"Notice to Prospective Bidders"questionnaire with the reason(s)for not submitting a proposal. Sin erely, lex D- roc - -nt Director 3ADDENDUM N0.1 AA VOA!BFACH TABLE OF CONTENTS SOLICITATION SECTIONS: 0100 INSTRUCTIONS TO RESPONDENTS 0200 GENERAL CONDITIONS 0300 PROPOSAL SUBMITTAL INSTRUCTIONS & FORMAT 0400 PROPOSAL EVALUATION APPENDICES: APPENDIX A SPECIAL CONDITIONS APPENDIX B SAMPLE CONTRACT APPENDIX C INSURANCE REQUIREMENTS MIM BEACH SECTION 0100 INSTRUCTIONS TO RESPONDENTS &GENERAL CONDITIONS 1. GENERAL.This Request for Qualifications (RFQ) is issued by the City of Miami Beach, Florida (the"City"), as the means for prospective Proposers to submit proposals for the City's consideration in evaluating qualifications to select a firm with whom it may negotiate an agreement for the purpose noted herein. Prospective Proposers that have obtained this solicitation in any manner other than via BidSync(www.bidsync.com) are advised that the City utilizes BidSync (www.bidsync.com) for automatic notification of competitive solicitation opportunities and document fulfillment, including the issuance of any addendum to this RFQ. Any Prospective Proposer who has received this RFQ by any means other than through BidSync must register immediately with BidSync to assure it receives any addendum issued to this RFQ. Failure to receive an addendum may result in disqualification of proposal submitted. 2. PURPOSE.The City of Miami Beach is accepting qualifications for Public Information Outreach (PIO) Services on Citywide projects including Right of Way and Facilities Construction Projects. By means of this RFQ, the City desires to establish term contracts with a pool of qualified successful proposers, with the required expertise and personnel, in order to facilitate the assignment of these services for all neighborhood and facility projects. The successful proposers will work closely with city staff in developing and executing the communication efforts for active and future construction of Capital Improvement Projects (CIP), Public Work Projects, Environmental & Sustainability projects, Transportation initiatives, Parks, and other citywide construction efforts. The proposers will also assist with communication for public work operations, special projects, citywide initiatives and public safety/ marketing campaigns. The activity produced by neighborhood right of way improvements, Public Work Operations, parking lots, parking garages, structural and park facilities, as well as capital renewal and replacement projects generate an exponential need for proper and timely notification to the City's stakeholders. Keeping residents, business owners and civic organizations well informed and actively involved is a key factor of the City's ongoing and growing commitment to maintaining constant communication with area residents and keeping stakeholders informed at all times. Communications regarding the construction process is a critical element of every project. In order to achieve this, an external communication plan has been established to help guide each firm. The city's external communication plan will provide milestones that each firm will need to follow in three phases: 1. Design and Pre-Construction Communications— In this phase, a plan is developed delineating how the community will be informed throughout the life of the project. The community is provided with information regarding design, when the project is to commence and how stakeholders will be affected. Meetings are held with stakeholders to introduce the project team and consultant(s) that will be working in the area. During the design phase, the firm will need to be well versed with the city's resilience program and understand any harmonization efforts on each project. 2. Project Information — This phase begins concurrently with construction and is finalized when the project is substantially complete. Residents, business owners and civic organizations are provided regularly with information relevant to the progress of the work on a regular basis. Meetings are held on an as-needed basis with individual stakeholders or interested groups. The Public Information Liaison serves as liaison between residents/stakeholders and the Neighborhood Affairs Division. 3. Post-Construction Communications — In this phase, project-close out information is sent out to stakeholders informing them that construction has been finalized and providing them with contact information for various owner agencies. MI AM BEACH 3. STATEMENT OF WORK REQUIRED. This Statement of Work describes and defines activities which may be required by the City for a range of services to include, but not limited to: communications planning and implementation, public relations and community involvement, establishment and execution of open office hours, the planning and execution of virtual public meetings, understanding of virtual software for virtual meetings as needed, understanding of the city's efforts in harmonization and the resilience campaign, ability to create and execute physical mailing via every door direct mail (EDDM) or other means, customer service, general translation and interpreting services, revamping project collaterals, ability to record public meetings, ability to create video recaps as needed, preparation of related media communications and collateral materials, preparation of audio/video presentations, recording of public meetings and include public comment, project planning, coordination and implementation, web content development, franchise utility communication, ability to send mass emails as the city, follow the external communications plan in each project. special events coordination, hosting public meetings and other services that may be related. This includes, but is not limited to, those operations necessary for mobilization, the movement of personnel, equipment, supplies, expertise, incidentals, permits, notifications, and fees associated with such notifications, if any. The City shall request consultant services on an as-needed basis. There is no guarantee that any or all of the services described in this RFQ will be assigned during the term of this resulting agreement. Further, the Consultant is providing these services on a non-exclusive basis.The City, at its option, may elect to have any of the services set forth herein performed by other consultants or City staff. 3.1 DEFINITIONS 3.1.1 Consultant(s)-The Consultant is the Successful Proposer(s) retained by the City to perform Public Information Outreach Services on Right of Way and Facilities Projects described in this Scope of Services. 3.1.2 City-The City of Miami Beach 3.1.3 Department -City Departments, including but not limited to Capital Improvement Projects, Transportation, Environmental, Marketing and Communications and the City Manager's Office. 3.1.4 Letter of Authorization-A letter issued by the Project Manager(or his/her designee) authorizing the Consultant to commence work on a specific task. Completion due dates and fees are specified in this document. 3.1.5 Project Manager-The City's staff member(s), manager(s) or consultant(s) with overall responsibility and authority to oversee the Public Information Outreach Services on Right of Way and Facilities Projects in Miami Beach. 3.1.6 Task Assignment-One or more tasks assigned under this contract in connection with the Public Information Outreach Services on Right of Way and Facilities Projects in the City of Miami Beach. 3.2 JOB CLASSIFICATIONS AND DESCRIPTIONS 3.2.1 Project Manager: Primary point of contact with the City's Project Manager (or his/her designee) on overall activities of the contract; ensures contract compliance; manages budgets and invoices; executes special projects and performs QA/QC on all collateral materials. Responsible for entire staff assigned to this contract to include staff supervision and work production. Works with City's Project Manager on streamlining processes and developing cost effective methods of doing business. NAIMA BEACH 3.2.2 Public Information Liaison: Serves as liaison between project stakeholders and Neighborhood Affairs Division. Assists the Neighborhood Affairs Coordinator for project related information and due to extensive interaction with the City of Miami Beach community, bilingual (English/Spanish) is strongly desired; completes all necessary documents listed in the external communication plan; identifies potential impacts to the public as a result of construction plans; prepares and disseminates collateral materials to the public; develops strategic alliances and partnerships with appropriate parties; prepares and presents project information for meetings; coordinates resolution of issues; record public meetings; maintains database of stakeholders; maintains project issue log; prepares information for updating website; edits website content; performs media responses in writing as needed; coordinates and staffs formal and informal public meetings; arranges field meetings and special events and executes other duties relevant to the position. 3.2.3 Assistant Public Information Liaison: Provides support to the public information liaison for each of the tasks listed above. Should be able to create a database, conduct door-to-door and assist with other clerical needs. (English/Spanish) is desired. The position will be utilized at the decision of the project team for certain needs. Should have an understanding of communication tools, the external communications plan, virtual meeting software, and will executes other duties relevant to the ' position. 3.2.4 Graphic Designer: Designs and maintains collateral materials; creates and updates templates and newsletter layouts; depicts project information on maps that serve as visual explanations to stakeholders; performs other duties relevant to the position. Familiarity with municipal governments and/or construction concepts are a plus. 3.3 CONSULTANT RESPONSIBILITIES 3.3.1 Coordination with the City: All aspects of each task shall be coordinated through the Office of Marketing and Communications, Director (or his/her designee); All authorizations and approvals shall be in writing and executed by the Neighborhood Affairs Manager(or his/her designee) prior to the commencement of work. 3.3.2 Services to be provided: The following procedures are general for all projects. One or more of them may be necessary depending on the scope of the project. The, necessary steps will be identified, and a schedule of activities will be established by the City's Project Manager. If the procedural regulations referenced herein are revised or superseded before the services by the CONSULTANT are rendered, compliance with the most up-to-date version and/or amendments/statutes will be required. The CONSULTANT will provide any one or more of the following services as required by the DEPARTMENT. Public Relations, Community Involvement and Customer Service The successful firms may be tasked with the following duties and responsibilities: • Close coordination with the Neighborhood Affairs Division staff • Developing public involvement plans in close coordination with the external communication plan • Developing project-related informational materials • Collateral production (English/Spanish) MIAMI EAC -I • Social media needs—Photography&Video Content as needed • Communicating project information and addressing citizen/stakeholder concerns • Preparing related media communications and informational materials • Preparing talking points • Preparing information for dissemination through the Neighborhood Affairs Division • Ability to create, plan and execute effective mailers using every door direct mail (EDDM)or other services • Coordinating emergency communications • Preparing emergency collateral quickly and effectively • Developing presentations and talking points • Planning, organizing and attending special events and meetings • Preparing audio/video presentations • Ability to record public meetings and public comments • Writing newsletters and feature stories • Translating collateral material developed • Designing and developing templates and graphics informational materials (usually maps that depict project information) • • Preparing web content and web copywriting • • Developing ads • Coordinating franchise utility communication • Arranging and documenting field meetings • Stakeholder satisfaction surveys • Coordinating media/special events such as block parties, community meetings, and ribbon cuttings • Prepare and present encroachment information for public projects • Prepare, plan, execute and document harmonization meetings as needed • Coordinate special events as needed • Ability to host virtual meetings using Zoom, Microsoft teams or other appropriate platforms • Ability to send and respond to emails through a city domain. • Ability to send mass emails through email marketing software from the City of Miami Beach. 4.ANTICIPATED RFQ TIMETABLE.The tentative schedule for this solicitation is as follows: RFQ Issued July 31, 2020 Pre-Proposal Meeting N/A Deadline for Receipt of Questions August 19, 2020 by 5:00 PM ET Responses Due August 28, 2020 by 3:00 PM ET Evaluation Committee Review TBD Proposer Presentations TBD Tentative Commission Approval Authorizing TBD Negotiations Contract Negotiations Following Commission Approval 5. PROCUREMENT CONTACT. Any questions or clarifications concerning this solicitation shall be submitted to the Procurement Contact noted below: HIAA EAC H Procurement Contact: Telephone: Email: William Garviso, CPPB 305 673-7000 william•arviso• miamibeachfl..ov Additionally, the City Clerk is to be cooled on all communications via e-mail at: RafaelGranado • miamibeachfl.•ov; or via facsimile: 786-394-4188. The Proposal title/number shall be referenced on all correspondence. All questions or requests for clarification must be received no later than ten (10) calendar days prior to the date proposals are due as scheduled in Section 0100-4. All responses to questions/clarifications will be sent to all prospective Proposers in the form of an addendum. 6. PRE-PROPOSAL MEETING OR SITE VISIT(S). Not Applicable 7. PRE-PROPOSAL INTERPRETATIONS. Oral information or responses to questions received by prospective Proposers are not binding on the City and will be without legal effect, including any information received at pre- submittal meeting or site visit(s). The City by means of Addenda will issue interpretations or written addenda clarifications considered necessary by the City in response to questions. Only questions answered by written addenda will be binding and may supersede terms noted in this solicitation. Addendum will be released through BidSync. Any prospective proposer who has received this RFQ by any means other than through BidSync must register immediately with BidSync to assure it receives any addendum issued to this RFQ. Failure to receive an addendum may result in disqualification of proposal. Written questions should be received no later than the date outlined in the Anticipated RFQ Timetable section. 8. CONE OF SILENCE. This RFQ is subject to, and all proposers are expected to be or become familiar with, the City's Cone of Silence Requirements, as codified in Section 2-486 of the City Code. Proposers shall be solely responsible for ensuring that all applicable provisions of the City's Cone of Silence are complied with, and shall be subject to any and all sanctions, as prescribed therein, including rendering their response voidable, in the event of such non-compliance. Communications regarding this solicitation are to be submitted in writing to the Procurement Contact named herein with a copy to the City Clerk at rafaelgranado@miamibeachfl.gov 9. ADDITIONAL INFORMATION OR CLARIFICATION. After proposal submittal, the City reserves the right to require additional information from Proposers (or Proposer team members or sub-consultants) to determine: qualifications (including, but not limited to, litigation history, regulatory action, or additional references); and financial capability (including, but not limited to, annual reviewed/audited financial statements with the auditors notes for each of their last two complete fiscal years). 10. PROPOSER'S RESPONSIBILITY. Before submitting a response, each Proposer shall be solely responsible for making any and all investigations, evaluations, and examinations, as it deems necessary, to ascertain all conditions and requirements affecting the full performance of the contract. Ignorance of such conditions and requirements, and/or failure to make such evaluations, investigations, and examinations, will not relieve the Proposer from any obligation to comply with every detail and with all provisions and requirements of the contract, and will not be accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the Proposer. 11. DETERMINATION OF AWARD.The final ranking results of the evaluation process will be considered by the City Manager who may recommend to the City Commission the Proposer(s) s/he deems to be in the best interest of the City or may recommend rejection of all proposals. The City Manager's recommendation need not be consistent with the scoring results identified herein and takes into consideration Miami Beach City Code Section 2-369, including the following considerations: (1)The ability, capacity and skill of the Proposer to perform the contract. (2)Whether the Proposer can perform the contract within the time specified, without delay or interference. (3)The character, integrity, reputation,judgment, experience and efficiency of the Proposer. M AM!BEACH (4)The quality of performance of previous contracts. (5)The previous and existing compliance by the Proposer with laws and ordinances relating to the contract. The City Commission shall consider the City Manager's recommendation and may approve such recommendation. The City Commission may also, at its option, reject the City Manager's recommendation and select another Proposal or Proposals which it deems to be in the best interest of the City, or it may also reject all Proposals. 12. NEGOTIATIONS. Following selection, the City reserves the right to enter into further negotiations with the selected Proposer. Notwithstanding the preceding, the City is in no way obligated to enter into a contract with the selected Proposer in the event the parties are unable to negotiate a contract. It is also understood and acknowledged by Proposers that no property, contract or legal rights of any kind shall be created at any time until and unless an Agreement has been agreed to; approved by the City; and executed by the parties. Balance of Page Intentionally Left Blank AM BEACH SECTION 0200 GENERAL CONDITIONS TERMS & CONDITIONS-SERVICES. By virtue of submitting a proposal in response to this solicitation, proposer agrees to be bound by apd in compliance with the Terms and Conditions for Services (dated April 13, 2020), incorporated herein, which may be found at the following link: https://www.miamibeachfl.ciovlcity-hall/procurement/standard-terms-and-conditions/ Balance of Page Intentionally Left Blank MlAAA,BEACH SECTION 0300 PROPOSAL SUBMITTAL INSTRUCTIONS AND FORMAT 1. ELECTRONIC RESPONSES (ONLY). Electronic responses to this RFQ are to be submitted through BidSync until the date and time as indicated in this document. It is the sole responsibility of the Proposer to ensure its proposal reaches BidSync before the Solicitation closing date and time. There is no cost to the Proposer to submit a proposal in response to a City of Miami Beach solicitation via BidSync. Electronic proposal submissions may require the uploading of electronic attachments. The submission of attachments containing embedded documents or proprietary file extensions is prohibited. All documents should be attached as separate files (proposal format indicated below). All proposals received and time stamped through BidSync, prior to the proposal submittal deadline shall be accepted as timely submitted. Proposals will be opened promptly at the time and date specified. Hard copy proposals or proposals received electronically,either through email or facsimile, submitted prior to or after the deadline for receipt of proposals are not acceptable and will be rejected. Late bids cannot be submitted, bidders are cautioned to plan sufficiently. The City will in no way be responsible for delays caused by technical difficulty or caused by any other occurrence. A proposer may submit a modified proposal to replace all or any portion of a previously submitted proposal up until the proposal due date and time. The City will only consider the latest version of the proposal. 2. NON-RESPONSIVENESS. Failure to submit the following requirements shall result in a determination of non- responsiveness. Non-responsive proposals will not be considered. 1. Bid Submittal Questionnaire (submitted electronically). 3. OMITTED OR ADDITIONAL INFORMATION. With exception of the Bid Submittal Questionnaire (submitted electronically) and the Cost/Revenue Proposal, if applicable, the City reserves the right to seek any omitted information/documentation or any additional information from Proposer or other source(s), including but not limited to: any firm or principal information, applicable licensure, resumes of relevant individuals, client information, financial information, or any information the City deems necessary to evaluate the capacity of the Proposer to perform in accordance with contract requirements. Failure to submit any omitted or additional information in accordance with the City's request shall result in proposal being deemed non-responsive. 4. ELECTRONIC PROPOSAL FORMAT. In order to maintain comparability, facilitate the review process and assist the Evaluation Committee in review of proposals, it is strongly recommended that proposals be organized and tabbed in accordance with the tabs, and sections as specified below. The electronic submittal should be tabbed as enumerated below and contain a table of contents with page references. The electronic proposal shall be submitted through the"Line Items" attachment tab in BidSync. TAB 1 Cover Letter, Table of Contents, and Minimum Qualification Requirement 1.1 Cover Letter and Table of Contents. The table of contents should indicate the tabs, sections with tabs and page numbers to facilitate the evaluation committee's review. The cover letter must be signed by a principal or agent able to bind the firm. TAB 2 Experience and Qualifications 2.1 Organizational Chart: An organizational chart depicting the structure and lines of authority and communication for all firms, principals and personnel involved in the project. Include information that describes the intended structure regarding project management, accountability and compliance with the terms of the RFQ. 2.2 Relevant Experience of Prime Proposer: Submit detailed information regarding the history, relevant experience and proven track record of providing the scope of services as identified in this solicitation to public sector clients, municipal governments, agencies or levels of government for the firm and/or its principals. For each project that the proposer submits as evidence of similar experience, the following is required: project MMI BEACH description, role of the firm and responsibilities, agency(client) name, agency(client) contact, contact telephone and email, month and year the whole project was started and completed, and your firm's term of engagement. For each project provide the following: a. project name and scope of services provided; • b. name of individuals that worked on the referenced project that have been included in Section 2.1 above. c. client; d. client project manager and contact information; e. costs of the services provided; and f. term of the engagement. 2.3 Relevant Experience of Sub-consultant(s)/Sub-contractor(s): Summarize projects where the Sub- consultant(s)/Sub-contractor(s) and/or its principals have provided professional public information outreach services, to public sector clients, municipal governments, agencies or other levels of government. For each project provide the following: g. project name and scope of services provided; h. name of individuals that worked on the referenced project that have been included in Section 2.1 above. i. client; j. client project manager and contact information; k. costs of the services provided; and term of the engagement. 2.4 Project Manager. Provide a comprehensive summary that elaborates on the experience and qualifications of the individual who will be selected to serve as the firm's project manager for this contract. 2.5 Public Information Liaison. Provide a comprehensive summary that elaborates on the experience and qualifications of one or more individual(s) who will be selected to serve as the firm's lead public information liaison for this contract's possible assignments. TAB 3 Approach and Methodology Submit detailed information on the approach and methodology that the Proposer and its team has utilized on previous engagements to accomplish a similar scope of work, including detailed information, as applicable, which addresses, but need not be limited to: • Project specific approach to handling communication for neighborhoods versus parks, facilities and public • information campaigns. • General communications plan for public information and outreach. • Demonstrate an understanding of various construction project methods such as design-bid-build vs. design- build construction. Suggest innovative ways to communicate with and/or educate the public on the differences,drawbacks, benefits of each, etc. • Additional cost-effective methods, currently not in use by the City, to actively engage and keep stakeholders informed. Note that current cost-effective methods currently utilized by the City include: Email blasts via Constant Contact and/or regular email; project pages on the RisingAbove and Miami Beach website; door-to-door distributions; Maintenance of Traffic for all projects posted on GIS' page and a City- wide GIS traffic map; as needed, regular construction updates are sent out for each individual project; InDesign collateral templates are available for use; and meetings with HOAs/affected stakeholders occur regularly. • Description of the quality assuranceand quality control (QA/QC) process used by the Proposer to ensure sufficient management of the contract and required deliverables. MIAMI BEACH Balance of Page Intentionally Left Blank SECTION 0400 PROPOSAL EVALUATION 1. Evaluation Committee.An Evaluation Committee, appointed by the City Manager, may meet to evaluate each Proposal in accordance with the qualitative criteria set forth below. In doing so, the Evaluation Committee may review and score all proposals received, with or without conducting interview sessions. City staff will assign points for the quantitative criteria. It is important to note that the Evaluation Committee is advisory only and does not make an award recommendation to the City Manager or the City Commission. The results of Step 1 & Step 2 Evaluations will be forwarded to the City Manager who will utilize the results to make a recommendation to the City Commission. a. In the event that only one responsive proposal is received, the City Manager, after determination that the sole responsive proposal materially meets the requirements of the RFQ, may, without an evaluation committee, recommend to the City Commission that the Administration enter into negotiations. b. The City, in its discretion, may utilize technical or other advisers to assist the evaluationrcommittee in the evaluation of proposals. 2. Qualitative Criteria. Responsive proposals shall be evaluated by the Evaluation Committee in accordance with the following criteria. Qualitative Criteria Maximum Points Experience and Qualifications 60 Approach and Methodology 40 TOTAL AVAILABLE STEP 1 POINTS 100 3. Quantitative Criteria. Following the results of the evaluation of the qualitative criteria by the Evaluation Committee, the Proposers may receive additional points, to be added by City staff, as follows. Quantitative Criteria Maximum Points Veterans Preference 5 TOTAL AVAILABLE STEP 2 POINTS 5 4. Determination of Final Ranking. The sum of qualitative and quantitative scores will be converted to rankings in accordance with the example below: ___.__.-___.__. .____.._............ Proposer A Proposer B Proposer C Qualitative Points 82 74 80 Committee Quantitative Points 10 5 0 Member 1x: Total 92 79 80 Rank 1' 3 2 Qualitative Points 82 85 72 Committee -! Quantitative Points 10 5 0 Member 2 Total 92 90 72 Rank . 1 2 3 Qualitative Points 90 74 66 Committee Quantitative Points 10 5 0 Member 2- Total 100 79 66 Rank _ 1,,, _2 3;" Low Aggregate Score 3 7 8 Final Ranking* 1 2 3 It is important to note that the results of the Evaluation Committee process do not represent an award recommendation.The City Manager will utilize the results of the committee process, as well as any other information he deems appropriate to develop his award recommendation to the City Commission,which may differ from the Evaluation Committee process ranking. Balance of Page Intentionally Left Blank APPENDIX A } ) , t Ix } Special Conditions 2020- 1 18-WG PUBLIC INFORMATION OUTREACH SERVICES FOR RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS • PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 • 1. Term of Contract.Three (3)Years 2. Options to Renew.Two (2) additional one(1) year options 3. Additional Terms or Conditions. This RFQ, including the attached Sample Contract, contains all the terms and conditions applicable to any service being provided to the City resulting from award of contract. By virtue of submitting a proposal, consultant agrees not to require additional terms and conditions at the time services are requested, either through a separate agreement, work order, letter of engagement or purchase order. 4. Change of Project Manager or Public Information Liaison. A change in the Consultant's project manager or public information liaison (as well as any replacement) shall be subject to the prior written approval of the City Manager or his designee (who in this case shall be an Assistant City Manager). Replacement(including reassignment) of an approved project manager or public information liaison shall not be made without submitting a resume for the replacement staff person and receiving prior written approval of the City Manager or his designee(i.e.the City project manager). 5. Sub-Consultants. The Consultant shall not retain, add, or replace any sub-consultant without the prior written approval of the City Manager, in response to a written request from the Consultant stating the reasons for any proposed substitution. Any approval of a sub-consultant by the City Manager shall not in any way shift the responsibility for the quality and acceptability by the City of the services performed by the sub-consultant from the Consultant to the City. The quality of services and acceptability to the City of the services performed by sub-consultants shall be the sole responsibility of Consultant. 6. Negotiations. Upon approval of selection by the City Commission, negotiations between the City and the selected Consultant will take place to arrive at a mutually acceptable Agreement, including final scope of services, deliverables and cost of services. 7. Competitive Specifications. It is the goal of the City to maximize competition for the project among suppliers & contractors. Consultant shall endeavor to prepare all documents, plans & specifications that are in accordance with this goal. Under no condition shall Consultant include means & methods or product specifications that are considered "sole source"or restricted without prior written approval of the City. APPENDIX B a s Ff 4, 4 f„, k *,"*w.•...w» t:?. lit Sample Contract 2020- 118-WG PUBLIC INFORMATION OUTREACH SERVICES FOR RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS BY VIRTUE OF SUBMITTING A PROPOSAL THE FIRM HEREBY TAKES NO EXCEPTIONS TO THE TERM AND CONDITIONS NOTED IN THIS SAMPLE CONTRACT PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 PROFESSIONAL SERVICES AGREEMENT BETWEEN THE CITY OF MIAMI BEACH AND [FILL IN CONSULTANT NAME] FOR [XXXXXXXXXXXXXXXX1, PURSUANT TO [FILL IN RFP, RFQ, OR ITB#] This Professional Services Agreement ("Agreement") is entered into this XXXXXX day of XXXXXXXXXXXX, 20 ("Effective Date"), between the CITY OF MIAMI BEACH, FLORIDA, a municipal corporation organized and existing under the laws of the State of Florida, having its principal offices at 1700 Convention Center Drive, Miami Beach, Florida, 33139 (the "City"), and [FILL IN CONSULTANT NAME], a [FILL IN TYPE OF ENTITY/I.E. CORPORATION, LLC, ETC.], • whose address is XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX ("Consultant"). SECTION 1 DEFINITIONS Agreement: This Agreement between the City and Consultant, including any exhibits and amendments thereto. City Manager: The chief administrative officer of the City. City Manager's Designee: The City staff member who is designated by the City Manager to administer this Agreement on behalf of the City. The City Manager's designee shall be the Department Director. Consultant: For the purposes of this Agreement, Consultant shall be deemed to be an independent contractor, and not an agent or employee of the City. Services: All services, work and actions by the Consultant performed or undertaken pursuant to the Agreement. Fee: Amount paid to the Consultant as compensation for Services. Proposal Documents: Proposal Documents shall mean City of Miami Beach [FILL IN RFP, RFQ, OR ITB] No. [XXXXXXXXXXXXXX] for [XXXXXXXXXXXXXXXXXXXXXX], together with all amendments thereto, issued by the City in contemplation of this Agreement [FILL IN CORRECT ABBREVIATION RFP, RFQ, OR ITB], and the Consultant's proposal in response thereto ("Proposal"), all of which are hereby incorporated and made a part hereof; provided, however, that in the event of an express conflict between the Proposal Documents and this Agreement, the following order of precedent shall prevail: this Agreement; the [FILL IN RFP, RFQ, or ITB]; and the Proposal. Risk Manager: The Risk Manager of the City, with offices at 1700 Convention Center Drive, Third Floor, Miami Beach, Florida 33139; telephone number (305) 673-7000, Ext. 6435; and fax number (305) 673- 7023. SECTION 2 SCOPE OF SERVICES 2.1 In consideration of the Fee to be paid to Consultant by the City, Consultant shall provide the work and services described in Exhibit"A" hereto (the "Services"). [NOTE: EXHIBIT "A" MUST INCLUDE DETAILED DESCRIPTION OF SERVICES] Although Consultant may be provided with a schedule of the available hours to provide its Services, the City shall not control nor have the right to control the hours of the Services performed by the Consultant; where the Services are performed (although the City will provide Consultant with the appropriate location to perform the Services); when the Services are performed, including how many days a week the Services are performed; how the Services are performed, or any other aspect of the actual manner and means of accomplishing the Services provided. Notwithstanding the foregoing, all Services provided by the Consultant shall be performed in accordance with the terms and conditions set forth in Exhibit "A" and to the reasonable satisfaction of the City Manager. If there are any questions regarding the Services to be performed, Consultant should contact the following person: 2.2 Consultant's Services, and any deliverables incident thereto, shall be completed in accordance with the timeline and/or schedule in Exhibit [XXX1 hereto. [NOTE: TIMELINE FOR DELIVERABLES CAN ALSO BE INCLUDED IN EXHIBIT "A" OR IN SEPARATE EXHIBIT] SECTION 3 TERM The term of this Agreement ("Term") shall commence upon execution of this Agreement by all parties hereto (the Effective Date set forth on p. 1 hereof), and shall have an initial term of [XXXXXXXXXXXX], with [XXXXXXXXXX] renewal options, to be exercised at the City Manager's sole option and discretion, by providing Consultant with written notice of same no less than thirty (30) days prior to the expiration of the initial term. Notwithstanding the Term provided herein, Consultant shall adhere to any specific timelines, schedules, dates, and/or performance milestones for completion and delivery of the Services, as same is/are set forth in the timeline and/or schedule referenced in Exhibit [XXXI hereto. SECTION 4 FEE 4.1 In consideration of the Services to be provided, Consultant shall be compensated on a fixed fee basis, in the amount of$XXXXXXXX . 4.2 [NOTE: INCLUDE AMOUNT FOR REIMBURSABLES, IF ANY]. 4.3 [NOTE: INCLUDE HOW FEE IS TO BE PAID — I.E. "X" PERCENTAGE UP FRONT; "X" UPON DELIVERY; MONTHLY; LUMP SUM; ETC.]. 4.4 INVOICING Upon receipt of an acceptable and approved invoice, payment(s) shall be made within forty-five (45) days for that portion (or those portions) of the Services satisfactorily rendered (and referenced in the particular invoice). Invoices shall include a detailed description of the Services (or portions thereof) provided, and shall be submitted to the City at the following address: SECTION 5 TERMINATION 5.1 TERMINATION FOR CAUSE If the Consultant shall fail to fulfill in a timely manner, or otherwise violates, any of the covenants, agreements, or stipulations material to this Agreement, the City, through its City Manager, shall thereupon have the right to terminate this Agreement for cause. Prior to exercising its option to terminate for cause, the City shall notify the Consultant of its violation of the particular term(s) of this Agreement, and shall grant Consultant ten (10) days to cure such default. If such default remains uncured after ten (10) days, the City may terminate this Agreement without further notice to Consultant. Upon termination, the City shall be fully discharged from any and all liabilities, duties, and terms arising out of, or by virtue of, this Agreement. Notwithstanding the above, the Consultant shall not be relieved of liability to the City for damages sustained by the City by any breach of the Agreement by the Consultant. The City, at its sole option and discretion, shall be entitled to bring any and all legal/equitable actions that it deems to be in its best interest in order to enforce the City's rights and remedies against Consultant. The City shall be entitled to recover all costs of such actions, including reasonable attorneys' fees. 5.2 TERMINATION FOR CONVENIENCE OF THE CITY THE CITY MAY ALSO, THROUGH ITS CITY MANAGER, AND FOR ITS CONVENIENCE AND WITHOUT CAUSE, TERMINATE THE AGREEMENT AT ANY TIME DURING THE TERM BY GIVING WRITTEN NOTICE TO CONSULTANT OF SUCH TERMINATION; WHICH SHALL BECOME EFFECTIVE WITHIN THIRTY (30) DAYS FOLLOWING RECEIPT BY THE CONSULTANT OF SUCH NOTICE. ADDITIONALLY, IN THE EVENT OF A PUBLIC HEALTH, WELFARE OR SAFETY CONCERN, AS DETERMINED BY THE CITY MANAGER, IN THE CITY MANAGER'S SOLE DISCRETION, THE CITY MANAGER, PURSUANT TO A VERBAL OR WRITTEN NOTIFICATION TO CONSULTANT, MAY IMMEDIATELY SUSPEND THE SERVICES UNDER THIS AGREEMENT FOR A TIME CERTAIN, OR IN THE ALTERNATIVE, TERMINATE THIS AGREEMENT ON A GIVEN DATE. IF THE AGREEMENT IS TERMINATED FOR CONVENIENCE BY THE CITY, CONSULTANT SHALL BE PAID FOR ANY SERVICES SATISFACTORILY PERFORMED UP TO THE DATE OF TERMINATION; FOLLOWING WHICH THE CITY SHALL BE DISCHARGED FROM ANY AND ALL LIABILITIES, DUTIES, AND TERMS ARISING OUT OF, OR BY VIRTUE OF, THIS AGREEMENT. 5.3 TERMINATION FOR INSOLVENCY The City also reserves the right to terminate the Agreement in the event the Consultant is placed either in voluntary or involuntary bankruptcy or makes an assignment for the benefit of creditors. In such event, the right and obligations for the parties shall be the same as provided for in Section 5.2. SECTION 6 INDEMNIFICATION AND INSURANCE REQUIREMENTS 6.1 INDEMNIFICATION Consultant agrees to indemnify and hold harmless the City of Miami Beach and its officers, employees, agents, and contractors, from and against any and all actions (whether at law or in equity), claims, liabilities, losses, and expenses, including, but not limited to, attorneys' fees and costs, for personal, economic or bodily injury, wrongful death, loss of or damage to property, which may arise or be alleged to have arisen from the negligent acts, errors, omissions or other wrongful conduct of the Consultant, its officers, employees, agents, contractors, or any other person or entity acting under Consultant's control or supervision, in connection with, related to, or as a result of the Consultant's performance of the Services pursuant to this Agreement. To that extent, the Consultant shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit arising from such claims and losses, and shall pay all costs and attorneys' fees expended by the City in the defense of such claims and losses, including appeals. The Consultant expressly understands and agrees that any insurance protection required by this Agreement or otherwise provided by the Consultant shall in no way limit the Consultant's responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided. The parties agree that one percent (1%) of the total compensation to Consultant for performance of the Services under this Agreement is the specific consideration from the City to the Consultant for the Consultant's indemnity agreement. The provisions of this Section 6.1 and of this indemnification shall survive termination or expiration of this Agreement. 6.2 INSURANCE REQUIREMENTS [NOTE: INSURANCE TYPES AND LIMITS BELOW SHOULD ALWAYS BE SAME AS WHAT WAS SPECIFICED IN BID DOCUMENTS] The Consultant shall maintain and carry in full force during the Term, the following insurance: 1. Consultant General Liability, in the amount of$1,000,000; 2. Consultant Professional Liability, in the amount of$200,000; and 3. Workers Compensation & Employers Liability, as required pursuant to Florida Statutes. The insurance must be furnished by insurance companies authorized to do business in the State of Florida. All insurance policies must be issued by companies rated no less than "B+" as to management and not less than "Class VI" as to strength by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent. All of Consultant's certificates shall contain endorsements providing that written notice shall be given to the City at least thirty (30) days prior to termination, cancellation or reduction in coverage in the policy. The insurance certificates for General Liability shall include the City as an additional insured and shall contain a waiver of subrogation endorsement. Original certificates of insurance must be submitted to the City's Risk Manager for approval (prior to any work and/or services commencing) and will be kept on file in the Office of the Risk Manager. The City shall have the right to obtain from the Consultant specimen copies of the insurance policies in the event that submitted certificates of insurance are inadequate to ascertain compliance with required coverage. The Consultant is also solely responsible for obtaining and submitting all insurance certificates for any sub-consultants. Compliance with the foregoing requirements shall not relieve the Consultant of the liabilities and obligations under this Section or under any other portion of this Agreement. The Consultant shall not commence any work and or services pursuant to this Agreement until all insurance required under this Section has been obtained and such insurance has been approved by the City's Risk Manager. SECTION 7 LITIGATION JURISDICTIONNENUE/JURY TRIAL WAIVER This Agreement shall be construed in accordance with the laws of the State of Florida. This Agreement shall be enforceable in Miami-Dade County, Florida, and if legal action is necessary by either party with respect to the enforcement of any or all of the terms or conditions herein, exclusive venue for the enforcement of same shall lie in Miami-Dade County, Florida. By entering into this Agreement, Consultant and the City expressly waive any rights either party may have to a trial by jury of any civil litigation related to or arising out of this Agreement. SECTION 8 LIMITATION OF CITY'S LIABILITY The City desires to enter into this Agreement only if in so doing the City can place a limit on the City's liability for any cause of action, for money damages due to an alleged breach by the City of this Agreement, so that its liability for any such breach never exceeds the sum of $10,000. Consultant hereby expresses its willingness to enter into this Agreement with Consultant's recovery from the City for any damage action for breach of contract to be limited to a maximum amount of$10,000. Accordingly, and notwithstanding any other term or condition of this Agreement, Consultant hereby agrees that the City shall not be liable to the Consultant for damages in an amount in excess of $10,000 for any action or'claim for breach of contract arising out of the performance or non-performance of any obligations imposed upon the City by this Agreement. Nothing contained in this section or elsewhere in this Agreement is in any way intended to be a waiver of the limitation placed upon the City's liability, as set forth in Section 768.28, Florida Statutes. • SECTION 9 DUTY OF CARE/COMPLIANCE WITH APPLICABLE LAWS/PATENT RIGHTS; COPYRIGHT; AND CONFIDENTIAL FINDINGS 9.1 DUTY OF CARE With respect to the performance of the Services contemplated herein, Consultant shall exercise that degree of skill, care, efficiency and diligence normally exercised by reasonable persons and/or recognized professionals with respect to the performance of comparable work and/or services. 9.2 COMPLIANCE WITH APPLICABLE LAWS In its performance of the Services, Consultant shall comply with all applicable laws, ordinances, and regulations of the City, Miami-Dade County, the State of Florida, and the federal government, as applicable. 9.3 PATENT RIGHTS; COPYRIGHT; CONFIDENTIAL FINDINGS Any work product arising out of this Agreement, as well as all information specifications, processes, data and findings, are intended to be the property of the City and shall not otherwise be made public and/or disseminated by Consultant, without the prior written consent of the City Manager,.excepting any information, records etc. which are required to be disclosed pursuant to Court Order and/or Florida Public Records Law. All reports, documents, articles, devices, and/or work produced in whole or in part under this Agreement are intended to be the sole and exclusive property of the City, and shall not be subject to any application for copyright or patent by or on behalf of the Consultant or its employees or sub-consultants, without the prior written consent of the City Manager. SECTION 10. GENERAL PROVISIONS 10.1 AUDIT AND INSPECTIONS Upon reasonable verbal or written notice to Consultant, and at any time during normal business hours (i.e. 9AM — 5PM, Monday through Fridays, excluding nationally recognized holidays), and as often as the City Manager may, in his/her reasonable discretion and judgment, deem necessary, there shall be made available to the City Manager, and/or such representatives as the City Manager may deem to act on the City's behalf, to audit, examine, and/ or inspect, any and all other documents and/or records relating to all matters covered by this Agreement. Consultant shall maintain any and all such records at its place of business at the address set forth in the . "Notices" section of this Agreement. 10.2 INSPECTOR GENERAL AUDIT RIGHTS (A) Pursuant to Section 2-256 of the Code of the City of Miami Beach, the City has established the Office of the Inspector General which may, on a random basis, perform reviews, audits, inspections and investigations on all City contracts, throughout the duration of said contracts. This random audit is separate and distinct from any other audit performed by or on behalf of the City. (B) The Office of the Inspector General is authorized to investigate City affairs and empowered to review past, present and proposed City programs, accounts, records, contracts and transactions. In addition, the Inspector General has the power to subpoena witnesses, administer oaths, require the production of witnesses and monitor City projects and programs. Monitoring of an existing City project or program may include a report concerning whether the project is on time, within budget and in conformance with the contract documents and applicable law. The Inspector General shall have the power to audit, investigate, monitor, oversee, inspect and review operations, activities, performance and procurement process including but not limited to project design, bid specifications, (bid/proposal) submittals, activities of the Consultant, its officers, agents and employees, lobbyists, City staff and elected officials to ensure compliance with the contract documents and to detect fraud and corruption. Pursuant to Section 2-378 of the City Code, the City is allocating a percentage of its overall annual contract expenditures to fund the activities and operations of the Office of Inspector General. (C) Upon ten (10) days written notice to the Consultant, the Consultant shall make all requested records and documents available to the Inspector General for inspection and copying. The Inspector General is empowered to retain the services of independent private sector auditors to audit, investigate, monitor, oversee, inspect and'review operations activities, performance and procurement process including but not limited to project design, bid specifications, (bid/proposal) submittals, activities of the Consultant its officers, agents and employees, lobbyists, City staff and elected officials to ensure compliance with the contract documents and to detect fraud and corruption. (D) The Inspector General shall have the right to inspect and copy all documents and records in the Consultant's possession, custody or control which in the Inspector General's sole judgment, pertain to performance of the contract, including, but not limited to original estimate files, change order estimate files, worksheets, proposals and agreements from and with successful subcontractors and suppliers, all project-related correspondence, memoranda, instructions, financial documents, construction documents, (bid/proposal) and contract documents, back-change documents, all documents and records which involve cash, trade or volume discounts, insurance proceeds, rebates, or dividends received, payroll and personnel records and supporting documentation for the aforesaid documents and records. (E) The Consultant shall make available at its office at all reasonable times the records, materials, and other evidence regarding the acquisition (bid preparation) and performance of this Agreement, for examination, audit, or reproduction, until three (3) years after final payment under this Agreement or for any longer period required by statute or by other clauses of this Agreement. In addition: i. If this Agreement is completely or partially terminated, the Consultant shall make available records relating to the work terminated until three (3) years after any resulting final termination settlement; and ii. The Consultant shall make available records relating to appeals or to litigation or the settlement of claims arising under or relating to this Agreement until such appeals, litigation, or claims are finally resolved. (F) The provisions in this section shall apply to the Consultant, its officers, agents, employees, subcontractors and suppliers. The Consultant shall incorporate the provisions in this section in all subcontracts and all other agreements executed by the Consultant in connection with the performance of this Agreement. (G)Nothing in this section shall impair any independent right to the City to conduct audits or investigative activities. The provisions of this section are neither intended nor shall they be construed to impose any liability on the City by the Consultant or third parties. 10.3 ASSIGNMENT,TRANSFER OR SUBCONSULTING Consultant shall not subcontract, assign, or transfer all or any portion of any work , and/or service under this Agreement without the prior written consent of the City Manager, which consent, if given at all, shall be in the Manager's sole judgment and discretion. Neither this Agreement, nor any term or provision hereof, or right hereunder, shall be assignable unless as approved pursuant to this Section, and any attempt to make such assignment (unless approved) shall be void. 10.4 PUBLIC ENTITY CRIMES Prior to commencement of the Services, the Consultant shall file a State of Florida Form PUR 7068, Sworn Statement under Section 287.133(3)(a) Florida Statute on Public Entity Crimes with the City's Procurement Division. 10.5 NO DISCRIMINATION In connection with the performance of the Services, the Consultant shall not exclude - from participation in, deny the benefits of, or subject to discrimination anyone on the grounds of race, color, national origin, sex, age, disability, religion, income or family status. Additionally, Consultant shall comply fully with the City of Miami Beach Human Rights Ordinance, codified in Chapter 62 of the City Code, as may be amended from time to time, prohibiting discrimination in employment, housing, public accommodations, and public services on account of actual or perceived race, color, national origin, religion, sex, intersexuality, gender identity, sexual orientation, marital and familial status, age, disability, ancestry, height, weight, domestic partner .status, labor organization membership, familial situation, or political affiliation. 10.6 CONFLICT OF INTEREST r Consultant herein agrees to adhere to and be governed by all applicable Miami-Dade County Conflict of Interest Ordinances and Ethics provisions, as set forth in the Miami- Dade County Code, as may be amended from time to time; and by the City of Miami Beach Charter and Code, as may be amended from time to time; both of which are incorporated by reference as if fully set forth herein. Consultant covenants that it presently has no interest and shall not acquire any interest, directly or indirectly, which could conflict in any manner or degree with the performance of the Services. Consultant further covenants that in the performance of this Agreement, Consultant shall hot employ any person having any such interest. No member of or delegate to the Congress of the United States shall be admitted to any share or part of this Agreement or to any benefits arising therefrom. 10.7 CONSULTANT'S COMPLIANCE WITH FLORIDA PUBLIC RECORDS LAW (A) Consultant shall comply with Florida Public Records law under Chapter 119, Florida Statutes, as may be amended from time to time. (B) The term "public records" shall have the meaning set forth in Section 119.011(12), which means all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business of the City. (C) Pursuant to Section 119.0701 of the Florida Statutes, if the Consultant meets the definition of "Contractor" as defined in Section 119.0701(1)(a), the Consultant shall: (1) Keep and maintain public records required by the City to perform the service; (2) Upon request from the City's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, Florida Statutes or as otherwise provided by law; (3) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed, except as authorized by law, for the duration of the contract term and following completion of the Agreement if the Consultant does not transfer the records to the City; (4) Upon completion of the Agreement, transfer, at no cost to the City, all public records in possession of the Consultant or keep and maintain public records required by the City to perform the service. If the Consultant transfers all public records to the City upon completion of the Agreement, the Consultant shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements: If the Consultant keeps and maintains public records upon completion of the Agreement, the Consultant shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the City, upon request from the City's custodian of L public records, in a format that is compatible with the information technology systems of the City. (D) REQUEST FOR RECORDS; NONCOMPLIANCE. (1) A request to inspect or copy public records relating to the City's contract for services must be made directly to the City. If the City does not possess the requested records, the City shall immediately notify the Consultant of the request, and the Consultant must provide the records to the City or allow the records to be inspected or copied within a reasonable time. (2) Consultant's failure to comply with the City's request for records shall constitute a breach of this Agreement, and the City, at its sole discretion, may: (1) unilaterally terminate the Agreement; (2) avail itself of the remedies set forth under the Agreement; and/or (3) avail itself of any available remedies at law or in equity. (3) A Consultant who fails to provide the public records to the City within a reasonable time may be subject to penalties under s. 119.10. (E) CIVIL ACTION. (1) If a civil action is filed against a Consultant to compel production of public records relating to the City's contract for services, the court shall assess and award against the Consultant the reasonable costs of enforcement, including reasonable attorneys'fees, if: a. The court determines that the Consultant unlawfully refused to comply with the public records request within a reasonable time; and b. At least 8 business days before filing the action, the plaintiff provided written notice of the public records request, including a statement that the Consultant has not complied with the request, to the City and to the Consultant. (2) A notice complies with subparagraph (1)(b) if it is sent to the City's custodian of public records and to the Consultant at the Consultant's address listed on its contract with the City or to the Consultant's registered agent. Such notices must be sent by common carrier delivery service or by registered, Global Express Guaranteed, or certified mail, with postage or shipping paid by the sender and with evidence of delivery, which may be in an electronic format. (3) A Consultant who complies with a public records request within 8 business days after the notice is sent is not liable for the reasonable costs of enforcement. (F) IF THE CONSULTANT HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONSULTANT'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS AGREEMENT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: CITY OF MIAMI BEACH ATTENTION: RAFAEL E. GRANADO, CITY CLERK 1700 CONVENTION CENTER DRIVE MIAMI BEACH, FLORIDA 33139 E-MAIL: RAFAELGRANADO@MIAMIBEACHFL.GOV PHONE: 305-673-7411 SECTION 11 NOTICES All notices and communications in writing required or permitted hereunder, shall be delivered personally to the representatives of the Consultant and the City listed below or may be mailed by U.S. Certified Mail, return receipt requested, postage prepaid, or by a nationally recognized overnight delivery service. Until changed by notice, in writing, all such notices and communications shall be addressed as follows: TO CONSULTANT: [FILL IN] TO CITY: [FILL IN] Notice may also be provided to any other address designated by the party to receive notice if such alternate address is provided via U.S. certified mail, return receipt requested, hand ' delivered, or by overnight delivery. In the event an alternate notice address is properly provided, notice shall be sent to such alternate address in addition to any other address which notice would otherwise be sent, unless other delivery instruction as specifically provided for by the party entitled to notice. Notice shall be deemed given on the date of an acknowledged receipt, or, in all other cases, on the date of receipt or refusal. SECTION 12 MISCELLANEOUS PROVISIONS 12.1 CHANGES AND ADDITIONS This Agreement cannot be modified or amended without the express written consent of the parties. No modification, amendment, or alteration of the terms or conditions contained herein shall be effective unless contained in a written document executed with the same formality and of equal dignity herewith. • 12.2 SEVERABILITY If any term or provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall not be affected and every other term and provision of this Agreement shall be valid and be enforced to the fullest extent permitted by law. 12.3 WAIVER OF BREACH A party's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement. A party's waiver of any breach of a provision of this Agreement shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this Agreement. 12.4 JOINT PREPARATION The parties hereto acknowledge that they have sought and received whatever competent advice and counsel as was necessary for them to form a full and complete understanding of all rights and obligations herein and that the preparation of this Agreement has been a joint effort of the parties, the language has been agreed to by parties to express their mutual intent and the resulting document shall not, solely as a matter of judicial construction, be construed more severely against one of the parties than the other. 12.5 ENTIRETY OF AGREEMENT The City and Consultant agree that this is the entire agreement between the parties. This Agreement supersedes all prior negotiations, correspondence, conversations, agreements or understandings applicable to the matters contained herein, and there are no commitments, agreements or understandings concerning the subject matter of this Agreement that are not contained in this document. Title and paragraph headings are for convenient reference and are not intended to confer any rights or obligations upon the parties to this Agreement. [REMAINDER OF THIS PAGE LEFT INTENTIONALLY BLANK] IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their appropriate officials, as of the date first entered above. FOR CITY: CITY OF MIAMI BEACH, FLORIDA ATTEST: By: City Clerk City Manager Date: FOR CONSULTANT: [INSERT NAME] ATTEST: By: Print Name and Title Print Name and Title Date: F:ATTO/TORG/Agreements/Professional Services Agreement 2017 modified 12-19-2017 APPENDIX C Alki .Ai A r: , .R,. INSURANCE REQUIREMENTS 2020- 1 18-WG PUBLIC INFORMATION OUTREACH SERVICES FOR RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS PROCUREMENT DEPARTMENT 1755 Meridian Avenue, 3rd Floor Miami Beach, Florida 33139 INSURANCE REQUIREMENTS This document sets forth the minimum levels of insurance that the contractor is required to maintain throughout the term of the contract and any renewal periods. XXX 1. Workers' Compensation and Employer's Liability per the Statutory limits of the state of Florida. XXX 2. Comprehensive General Liability (occurrence form), limits of liability$ 500,000.00 per occurrence for bodily injury property damage to include Premises/ Operations; Products, Completed Operations and.Contractual Liability. Contractual Liability and Contractual Indemnity (Hold harmless endorsement exactly as written in "insurance requirements" of specifications). XXX 3. . Automobile Liability - $100,000 each occurrence - owned/non-owned/hired automobiles included. 4. Excess Liability-$ .00 per occurrence to follow the primary coverages. XXX 5. The City must be named as and additional insured on the liability policies; and it must be stated on the certificate. XXX 6. Other Insurance as indicated: Builders Risk completed value $ .00 Liquor Liability $ .00 Fire Legal Liability $ .00 Protection and Indemnity $ .00 Employee Dishonesty Bond $ .00 XXX Other: Professional Liability $1,000,000.00 XXX 7. Thirty (30) days written cancellation notice required. XXX 8. Best's guide rating B+:VI or better, latest edition. XXX 9. The certificate must state the proposal number and title The City of Miami Beach is self-insured. Any and all claim payments made from self- insurance are subject to the limits and provisions of Florida Statute 768.28, the Florida Constitution, and any other applicable Statutes. ATTACHMENT C SUNBIZ & PROPOSAL RESPONSE TO RFQ • Department of State • Division of Corporations • Search Records • Search by FEI/EIN Number Previous On List Next On List Return to List No Events No Name History Detail by FEI/EIN Number Florida Limited Liability Company INFINITE SOURCE COMMUNICATIONS GROUP, LLC Filing Information Document NumberL09000059649 FEI/EIN Number27-0403430 Date Filed06/19/2009 Effective Date06/19/2009 StateFL StatusACTIVE Principal Address 7270 NW 12 STREET SUI 1'E 300 MIAMI,FL 33126 Changed: 01/22/2016 Mailing Address 7270 NW 12th Street 300 MIAMI,FL 33126 Changed: 01/22/2016 Registered Agent Name &Address DIAZ, MONICA R 7270 NW 12th Street, 300 MIAMI,FL 33126 Address Changed: 01/22/2016 Authorized Person(s) Detail Name&Address Title MGR DIAZ, MONICA RMS 7270 NW 12th Street, Suite 300 MIAMI,FL 33126 Annual Reports Report Year Filed Date 2018 01/03/2018 2019 03/04/2019 2020 01/16/2020 Document Images 01/16/2020 --ANNUAL REPORT View image in PDF format 03/04/2019 --ANNUAL REPORT View image in PDF format 01/03/2018 --ANNUAL REPORT View image in PDF format 01/09/2017 -- ANNUAL REPORT View image in PDF format 01/22/2016--ANNUAL REPORT View image in PDF format 01/26/2015 --ANNUAL REPORT View image in PDF format 02/25/2014--ANNUAL REPORT View image in PDF format 02/0412013 -- ANNUAL REPORT View image in PDF format 02/15/2012 --ANNUAL REPORT View image in PDF format 03/12/2011 --ANNUAL REPORT View image in PDF format 04/19/2010 --ANNUAL REPORT View image in PDF format 06/19/2009--Florida Limited Liability View image in PDF format Previous On List Next On List Return to List No Events No Name History Florida Department of State,Division of Corporations Florida Department of State • Division of Corporations • BID SUBMITTAL QUESTIONNAIRE SECTION 1 - BID CERTIFICATION FORM This document is a REQUIRED FORM that must be submitted fully completed and submitted. Solicitation No: Solicitation Title: 2020-118-WG PUBLIC INFORMATION OUTREACH SERVICES RIGHT OF WAY AND FACILITIES CONSTRUCTION BIDDER'S NAME:Infinite Source Communications Group,LLC NO.OF YEARS IN BUSINESS:11 NO.OF YEARS IN BUSINESS LOCALLY:11 NO.OF EMPLOYEES:8 OTHER NAME(S)BIDDER HAS OPERATED UNDER IN THE LAST 10 YEARS: BIDDER PRIMARY ADDRESS(HEADQUARTERS):7270 NW 12 Street,Ste 300 CITY:Miami STATE:Florida ZIP CODE:33126 TELEPHONE NO.:305.573-0089 TOLL FREE NO.: FAX NO.: BIDDER LOCAL ADDRESS:7270 NW 12 Street,Ste 300 CITY:Miami • STATE:FL ZIP CODE:33126 PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT:Monica Diaz ACCOUNT REP TELEPHONE NO.:305-984-2715 ACCOUNT REP TOLL FREE NO.: ACCOUNT REP EMAIL:monica@iscprgroup.com FEDERAL TAX IDENTIFICATION NO.:27-0403430 By virtue of submitting a bid, bidder agrees: a) to complete and unconditional acceptance of the terms and conditions of this document, inclusive of this solicitation, all specifications, attachments, exhibits and appendices and the contents of any Addenda released hereto; b) to be bound, at a minimum, to any and all specifications, terms and conditions contained herein or Addenda; c) that the bidder has not divulged, discussed, or compared the proposal with other bidders and has not colluded with any other bidder or party to any other bid; d) that bidder acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws; e) the bidder agrees if this bid is accepted, to execute an appropriate City of Miami Beach document for the purpose of establishing a formal contractual relationship between the bidder and the City of Miami Beach, Florida, for the performance of all requirements to which the bid pertains; and f) that all responses, data and information contained in the bid submittal are true and accurate. The individual named below affirms that s/he: is a principal of the applicant duly authorized to execute this questionnaire, and that the contents of said document(s) are complete,true, and correct to the best of his/her knowledge and belief. Name of Bidder's Authorized Representative: Title of Bidder's Authorized Monica Diaz Representative: Principal • SECTION 2 - ACKNOWLEDGEMENT OF ADDENDUM After issuance of solicitation, the City may release one or more addendum to the solicitation, which may provide additional information to bidders or alter solicitation requirements. The City will strive to reach every bidder having received solicitation through the City's e-procurement system. However, bidders are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation. This Acknowledgement of Addendum section certifies that the bidder has received all addendum released by the City pursuant to this solicitation. Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. Enter Initial to Enter Initial to Enter Initial to Confirm Confirm Confirm Receipt Receipt Receipt MD Addendum 1 Addendum 6 Addendum 11 Addendum 2 Addendum 7 Addendum 12 Addendum 3 Addendum 8 Addendum 13 Addendum 4 Addendum 9 Addendum 14 Addendum 5 Addendum 10 Addendum 15 required, submit under separate cover. SECTION 3 - CONFLICT OF INTEREST All bidders must disclose the name(s) of any officer, director, agent, or immediate family member (spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all bidders must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the bidder entity or any of its affiliates. p YES p NO If yes, please disclose the name(s): FIRST AND LAST NAME OCCUPATION 1 2 3 4 5 6 SECTION 4 - FINANCIAL CAPACITY When requested by the City, each bidder shall arrange for Dun & Bradstreet to submit a Supplier Qualification Report (SQR) directly to the City. No proposal will be considered without receipt, by the City, of the SQR directly from Dun & Bradstreet. The cost of the preparation of the SQR shall be the responsibility of the bidder. The bidder shall request the SQR report from D&B at: https://supplierportal.dnb.com/webapp/wcs/stores/servlet/SupplierPortal?storeld=11696 Bidders are responsible for the accuracy of the information contained in its SQR. It is highly recommended that each bidder review the information contained in its SQR for accuracy prior to submittal to the City and as early as possible in the solicitation process. For assistance with any portion of the SQR submittal process, contact Dun & Bradstreet at 800-424-2495. At time of request, bidder shall request that Dun & Bradstreet submit its Supplier Qualifier Report directly to the City,with bid or within three (3) days of request. SECTION 5 - MORATORIUM ON TRAVEL TO AND THE PURCHASE OF GOODS OR SERVICES FROM NORTH CAROLINA AND MISSISSIPPI Pursuant to Resolution 2016-29375, the City of Miami Beach, Florida, prohibits official City travel to the states of North Carolina and Mississippi, as well as the purchase of goods or services sourced in North Carolina and Mississippi. Bidder shall agree that no travel shall occur on behalf of the City to North Carolina or Mississippi, nor shall any product or services it provides to the City be sourced from these states. By virtue of submitting bid, bidder agrees it is and shall remain in full compliance with Resolution 2016-29375 https://www.miamibeachfl.gov/wp-content/uploads/2017/11/2016-29375-Resolution-Vendor-Moratorium-for- Services-Sources-from-North-Carolina-Mississippi-1.pdf SECTION 6 - REFERENCES AND PAST PERFORMANCE Project No. 2020-118-WG Project Title PUBLIC INFORMATION OUTREACH SERVICES RIGHT OF WAY AND FACILITIES CONSTRUCTION Proposer shall submit at least three (3) references for whom the bidder has completed work similar in size and nature as the work referenced in solicitation. Reference No.1 Firm Name: Florida Department of Transportation Contact Individual Name and Title: Tish Burgher, District Six Public Information Officer Address: 1000 NW 111 Ave, Miami, FL 33172 Telephone: 305.470.5277 Contact's Email: Tish.burgher@dot.state.fl.us Narrative on Scope of Services Provided: ISC operates an ongoing contract to provide in-house District-wide Public Communications Consultant Services for miscellaneous projects and special events in Miami-Dade and Monroe Counties. Work includes planning and implementing Community Awareness Plans (CAP), developing and disseminating project materials to the community, hosting public meetings and special events and meeting with local elected officials and other government agencies to coordinate projects in Planning, PD&E and Design. ISC is also responsible for generating project material such as notification letters, fact sheets, press releases website project pages, project videos, and other graphics and collaterals at the request of the Department in English, Spanish and Creole. Reference No.2 Firm Name: Florida Department of Transportation Contact Individual Name and Title: Kathy McLendon, District Six Construction Public Information Manager Address: 1000 NW 111 Ave, Miami, FL 33172 Telephone: 305.640.7437 Contact's Email: Kathy.McLendon@dot.state.fLus Narrative on Scope of Services Provided: ISC serves the Department on the District-Wide Public Communications Consulting Services Contract on District Six Miscellaneous Construction Projects for Miami-Dade and Monroe counties. Work includes planning and implementing Community Awareness Plans (CAP), disseminating project materials to the community in- person, via mail and email distributions. Working with local elected officials and other government agencies to notify the community on all construction related activities and impacts. In addition, develop fact sheets, weekly construction advisories, notification letters, press releases, project maps and videos in English, Spanish and Creole to help educate and inform the public. Reference No.3 Firm Name: City of Miami Beach Contact Individual Name and Title: Maria Hernandez, Project Director Address: 1700 Convention Center Drive, Miami Beach, Florida 33139 Telephone: 305.673.7010 Contact's Email: mariahernandez@miamibeachfl.gov Narrative on Scope of Services Provided: ISC serves on an existing contract within the City of Miami Beach providing Public Information Services for miscellaneous projects for Right-of-Way and Facilities. Work includes planning and implementing Public Involvement Plans (PIP), disseminating project materials to the community in-person, via mail and email distributions and educating the public on all construction related activities. Work also includes working with local elected officials and City departments, coordinating special events such as groundbreaking ceremonies and other special projects. ISC is also responsible for generating project material such as notification letters, fact sheets, press releases website project pages, templates, project videos, brochures, advertisements, and other graphics and collaterals at the request of the City. ISC worked directly with.Ms. Hernandez on the City Center 9A Construction Project and most recently•on the Miami Beach Convention Center Renovation Project. Additional Reference Firm Name: Miami-Dade Transportation Planning Organization Contact Individual Name and Title: Elizabeth Rockwell, Chief Communications Officer Address: 150 West Flagler Street, Suite 1900, Miami, FL 33130 Telephone: 305.375.1881 Contact's Email: Elizabeth.Rockwell@miamidade.gov Narrative on Scope of Services Provided: ISC serves as a public relations consultant on the Miami-Dade Transportation Planning Organization SMART Plan GPC. They serve the Communications Office providing social media support to the Public Participation Plan, including graphic design services. Work includes developing messages and creative content, and disseminating information via Facebook, Instagram, Twitter and LinkedIn. ISC is responsible for attending and photographing all TPO and partner events as well as provides bi-annual graphics to enhance branding and awareness of the TPO. SECTION 7 - STANDARD TERMS AND CONDITIONS The Standard Terms and Conditions are available at https://www.miamibeachfl.gov/city- hall/procurement/standard-terms-and-conditions/ By virtue of submitting a bid, bidder attests that they have read and understand the applicable Standard Terms and Conditions as indicated in the solicitation. Project No. 2020-198-WG Project Title PUBLIC INFORMATION OUTREACH SERVICES RIGHT OF WAY AND FACILITIES CONSTRUCTION SECTION 8 -VENDOR CAMPAIGN CONTRIBUTIONS Bidders are expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code https://library.municode.com/fl/miami_beach/codes/code_of_ordinances? nodeld=SPAGEOR_CH2AD_ARTVI ISTCO_DIV5CAFIRE Bidders shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with, and shall be subject to any and all sanctions, as prescribed therein, including disqualification of their bid submittal, in the event of such non-compliance. Are there any individuals or entities (including your sub-consultants) with a controlling financial interest which have contributed to the campaign either directly or indirectly, of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. ID YES El NO If yes, list name (first and last name) of individuals, occupation, amount and date: First and Last Name Contributor Occupation Amount Date of Contribution 1 2 3 4 5 6 7 8 9 SECTION 9—SUSPENSION, DEBARMENT, OR CONTRACT CANCELLATION Has bidder ever been debarred, suspended or other legal violation, or had a contract cancelled due to non- performance by any public sector agency? I=1 YES El NO If answer to above is "YES," bidder shall submit a statement detailing the reasons that led to action(s): SECTION 10 - EQUAL BENEFITS FOR EMPLOYEES WITH SPOUSES AND EMPLOYEES WITH DOMESTIC PARTNERS When awarding competitively solicited contracts valued at over$100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more calendar work weeks, the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach, who are awarded a contract pursuant to competitive bids, to provide "Equal Benefits" to their employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach, Florida; and the Contractor's employees located in the United States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of Miami Beach. Does bidder provide or offer access to any benefits to employees with spouses or to spouses of employees? 0 YES ❑ NO Does bidder provide or offer access to any benefits to employees with (same or opposite sex) domestic partners or to domestic partners of employees? 0 YES p NO Please check all benefits that apply to your answers above and list in the "other" section any additional benefits not already specified. Note: some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement leave; other benefits are provided directly to the spouse or domestic partner, such as medical insurance. Bidder Provides for Bidder Provides for Bidder does not BENEFIT Employees with Employees with Spouses Domestic Partners Provide Benefit Health x x Sick Leave x x Family Medical Leave x x Bereavement Leave x x If Bidders cannot offer a benefit to domestic partners because of reasons outside your control, (e.g., there are no insurance providers in your area willing to offer domestic partner coverage) you may be eligible for Reasonable Measures compliance. To comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application with all necessary documentation. Your Reasonable Measures Application will be reviewed for consideration by the City Manager, or his designee. Approval is not guaranteed and the City Manager's decision is final. Further information on the Equal Benefits requirement is available at http://www.miamibeachfl.gov/city-hall/procurement/procurement-related-ordinance-and-procedures/ MIAMI BEACH ' ' ' • RISING .,.....:__, • • . i �-- �, ABOVE •• • • . •41 • ; ... • a i • ,-•. f . • [--------! ,- I -1 • 4 ° 1 , r• ' lik • ;-,1,,,,. ... ti asg�( • • ! •• — '-r-ah • • - • •• • • • • �_ • s • • • 0 0 • • • • • • ! • • • • • • • • • 0 S • • • • a • � ! • • • • ! • • r 0 • • INFORM . ENGAGE . EXCITE . • , • :;: • s • 0 0 • ae r 1 * iii *.Air, ' ',' -,- * ' * . 1,,„5,:lvi,. Aw.lite.,,e • • ..... p $ • $ 0 • s, 6 • i j(( (�•. PIP"'"- .4" • • 0 , rlMw 1 ,. . * • e a TAB 3 - APPROACH AND METHODOLOGY Request for Qualifactions (R O) Public Information Outreach Services on Right of Way and Facilities Construction Projects RFQ No. 2020- 11$-WG *.,... August 28, 2020 INFINITE SOURCE 3.0 - APPROACH AND METHODOLOGY . e . Understanding To successfully facilitate the City goals, Infinite Source believes there needs to be a clear understanding of the internal and external,communication guidelines within the City,and awareness of key audiences and customers during the life of the contract. Customer service is the foundation for representing the City and the public, and we are skilled in handling even the most contentious topics when it comes to infrastructure improvements and safety messages. It is imperative to recognize there are a variety of neighborhood right-of-way (ROW) improvements to combat sea level rise, structural and park facilities, 1 H LI G H T E D as well as G.O. Bond projects that are ongoing and upcoming in each of the C three (3) City districts - North, Middle and South Beach. Any of these, along FACTS with other initiatives,could be assigned to the team at any given moment. Being - able to know who to coordinate with both internally and externally, will allow, 92,307 ISC to react swiftly and efficiently on any given task. U We will adhere to the R.I.S.E Guide protocols, key messages and innovative outreach methods that ultimately supply the fuel for unified messaging ands`+ 000 branding efforts set forth by the City.The City has an abundance of tools and t resources we utilize to execute outreach initiatives. Additionally, the Rising Above brand and templates that the community has grown to recognize , will continue to have a significant presence on all outreach deliverables " $ 1 .7 B and messaging. We will coordinate all efforts with the City and apply any .�. ��,; AN gtrt)6eT•.„,...__. changes to protocols as needed. Throughout the year, Miami Beach hosts a variety of cultural events that �.=, generate millions of visitors from across the globe. From the South Beach .: Food and Wine Festival to Art Basel and a series of renowned sporting and ` other events, such as the ING Marathon in January and the Air and Sea Show every May. People not only come to the City to participate in these events,tourists and locals are frequent visitors of established venues that give Miami Beach its unique flair year-round. Lincoln Road, the Miami Beach ,.. Convention Center, Ocean Drive, South Pointe Park, The Fillmore, and the New World Symphony attract the masses and it is key to understand the need to maintain a pleasing aesthetic persona in the midst of infrastructure improvement projects. It is the responsibility of our team to inform the public, and carefully coordinate project activities around special events, local businesses and the hotel industry to ensure the vitality of Miami Beach is not heavily impacted during construction. Being mindful of national and religious holidays, particularly Jewish holidays in Miami Beach is another way to maintain the City's cultural traditions. , — me 7270 NW 12 Street 305.573.0089 www.iscprgroup.com ■ •■ Suite 300 yey v AM, Miami, FL 3312•,, i ,, m , * 0 ,.,.• • * • • • • • • • a 4 I % ..., :,. yak 3 ;°: o - e C'.v toeoz—ocet 3.0 - APPROACH AND METHODOLOGY CITY RESOURCES MB Rising Above Branding -� Print Materials Multimedia Team City Mobile Apps Social Media Platform"`"� Meetins Special Even'` n» u i.vi ins .t CE{34 !t, p t.0 4 & If [blast and Newsletters, A unique component in Miami Beach is the strong civic voice on all aspects of public matters. Homeowners Associations (HOAs), Community Advisory Committees and Civic leaders are the driving force behind creating change and prosperity in this City. Understanding the intricacies of each neighborhood will allow for proper planning and effective communication from private construction projects,and OrthodoxJewish communities,to house managers and snowbirds. Over the years, our team developed relationships with a variety of local groups and individuals such as Rey Breslin of the Collins Park Neighborhood Association, Pierre De Agostini of the Palm and Hibiscus HOA,Jennifer Hayley Rotker from the Sea Turtle Protectors,the Transportation Advisory Committee, and the Miami Beach Historic Preservation Board to engage and inform these local ambassadors about transportation projects. We believe that generating a task force of local representatives allows us to reach a broader audience and disseminate our collaterals across project borders. Our knowledge comes from years of working within the City and understanding the elements of the community. PROJECT SPECIFIC APPROACH TO HANDLING COMMUNICATION FOR NEIGHBORHOODS VERSUS PARKS, FACILITIES AND PUBLIC INFORMATION CAMPAIGNS In general, ISC's approach for handling project specific communication encompasses five main ingredients: Proactive Messaging, Tailored Outreach, Follow-Up and Documenting. Our methodology aligns with the City's in which we follow the same three step process for Planning and Pre-Coordination, Ongoing Project Information and Post Project Communications. This process can be applied to both construction projects and special tasks. ISC understands that every type of project is unique in its own way and public outreach is not a one-size-fits all approach. We follow basic principles and guidelines but tailor our outreach to specific needs of a project type along with the demographics of the area. Handling communication not only involves the public, but internally between ISC staff and City representatives. Each component is equally as important to properly manage a project. .r 7270 NW 12 Street� � 305.573.0089 iimmu www.iscprgroup.com •a Suite 300 33124: Ar,;,,, t==4 m..�;" x,23 '1.";,'P•,. ;.r�-,,,,, «.''',"'',1"4:',:e: 41 ° cl3 3.0 - APPROACH AND METHODOLOGY . d► O licO 4 NEIGHBORHOODS FACILITIES ■ •*, T (l TYPE:Reconstruction and APPROACH:Ongoing TYPE:Renovation and/or APPROACH:Communication resurfacing,road raising, communication and development of government is required on an as needed drainage work,pump station/ coordination before,during buildings,emergency response basis to inform the public sea wall installation,Sea Wall, and at the close of each facilities,recreation centers,and of scheduled activities and injection/gravity wells,water project to ensure the public and minor roadway improvements Maintenance of Traffic(MOT). and sewer line replacement, community are informed of all such as drainage replacement, The majority of communication encroachment removals,water construction activities. sidewalk reconstruction or occurs between other meter relocations,signalization, safety enhancements,art in contractors,utility companies, hardscape,beautification, public spaces installations. adjacent projects,facilities or environmental and traffic special events. calming treatments. Yc7PUBLIC Yi°4 PARKS iii: 6 INFORMATION tt�� 1- O CAMPAIGN I • TYPE: Rehabilitating parks, APPROACH:Communication TYPE:Safety Messaging, APPROACH:Communication landscaping removal and is required on an as needed Marketing Outreach for strategically scheduled and replacement,irrigation basis to inform the public of Citywide Initiatives, Product planned to occur during a system installation,walkway/ tree relocation or removal, promotions, Special Event specific timeframe with built-in baywalk construction, dog park scheduled activities,anticipated Outreach, Project Promotion messaging to be communicated installation,water features and noise or park closures and Outreach,General Messaging at any given time.Efforts are art in public spaces installations. access constraints. to promote positive branding on typically centered around a a project and or initiative. detailed campaign plan and timeline. 0[ ■■ 7270 NW 12 Street 345.573 0089 www.iscprgroup.com �� Suite 300 63 1] ., � Miami, EL 33126 • • • • • 0 • • • • • • • • • • • • CP ,0 0 4:, g 0 0 0 0. Ce,, 3.0 - APPROACH AND METHODOLOGY - ' - - - - - -- ----- ----- Below is a detailed approach for handling communication on various projects that include but are not limited to the following methods. Public Type Communication Approach Neighborhood, Parks Facilities Information Campaign ernal communication for: • Project coorcinction • Handling inquiries If if If / • Project collateral approval • Miscellaneous items lore during end at the close of project ect kick-off notification to all involved departments,City leadership and Elected Officials. If If llf If mthly updates to the ay Commission and project team on outreach and project progress. If If If If _ _ Jmirnunicction with City prior to responding to any media or public inquiries,including them If If / Iff Z -n all responses. ce ILI offing and transmitting meeting summaries to all panes after every internal and external -Viointaining a log of all inquiries and calls with active and closed status updates. If if if r.,cirnrnunicating it special event coordinators,contractors,other PI Liaisons for adjacent / If If piojects,utility companies,to coordinate activities in the field. ..:,,Dmmunicotion with Monica Beltran,Parking Department Assistant Director for Inc following If If If construction coordination requests:Parking removal and event poring accommodations. oding with contractor to resolve field ray'vsand damage claims 1( / 11 iec"ort anno_mcerrent with target audience before,during at'inc close of one orojec- i If i dr i !! 'rang updates to the community based on project uodates or mresto-es eiserrents and tvlecto outreach tot genera.rressegto,,V,Ftud ani in-person ouolic 114 Iff i i ;,,,,,,,,,,,,,s events ..1 .--c.),-Di le stotteholder meetings cub d meetings and conference calls,open oFce tours / tir i ii entotions coo correspo-.dence tc audience affected by construction = - rii,Lt . yvvicle commtunica ions via e-blast social me:do ono clher online platforms such as • ''',Z t•• hilextDoor far messaging campaigns and special events,comrr urt-ty meetings end motor / if If I( u. , projects maintenance to=traffic impacts Ad.so' ro impacted stakeholders Orion to const-uotion operations via door-to-door,Every If If cif .... Door Dent tv-tc EDDM),emoils and phone calis. P,Hic Inlomnatian Lai50,communication:s 24 haur.s a idary/7 days o week or a!i II 11 I/ r-onstruction ptojects. • , ,tesooncence with house managers aria property managers tot residentia ii.riciothoods. - .- - -• no • ''S • • • * • • _.,...... _ •• 7270 NW 12 Street .m.i..- 30305.573.00894 [__j www.iscprgroup.com www.iscprgroup.com 0 NM Suite 300 _ •a 64 ..,:p Miami, FL 33126 rraAin!641OPSgiia;;NIISIOiligtirNgg-tHiaggNaAliOfllkk - . - - " . • • 3.0 - APPROACH AND METHODOLOGY & • . GENERAL COMMUNICATIONS PLAN FOR PUBLIC INFORMATION AND OUTREACH The ISC team philosophy is comprehensive and designed to ensure all objectives GENERAL CONTRACT are laid out clearly and fulfilled thoroughly. Our group has a systematic approach, COLLATERALS in order to maximize the use of available resources and minimize delays. We always execute every project with the following phases: Planning & Development, PIPs— (RISE Plan) Implementation and Evaluation. We not only evaluate progress upon completion, Project Check-list this process involves continuously monitoring the outcome of the public outreach Fact Sheets E-blasts process, reviewing best practices and adjusting shortages along the way. Each Meeting Notices/Postcards phase includes a series of tasks and deadlines that we adhere to in an effort to Advisories/Door Hangers stay on track with the project schedule and within the allocated budget. 1SC uses Project Maps the following development principals to generate a communication plan that /Postcards HMeeting Noticesarmonization/Water Meter guarantees clear client objectives, concrete deadlines and milestones, and a Relocation tetters comprehensive measurement of overall results. Meeting Summaries Graphic Designs Information: Audio Visual Presentations Project materials and messaging should provide information to enable the target Advertisements Talking Points/Speeches market to make well-informed decisions about the facts received. We will use this Social Media Messages principal to inform and engage communities. Event Plans Website Project Pages Influence: Project Outreach Reports Influence principles are universal psychological principles that include social Databases validation, scarcity and authority, and are so powerful that they can generate desirable changes in the widest range of circumstances. We will utilize these principles prior to and project, including construction and throughout to disseminate key messages and highlight the benefits of each project. Emotion: Depending on the project, we will appeal to the target audience on an emotional level, making sure to better connect with the community on a personal level. In our outreach, we will emphasize to the community the Department's effort to minimize overall impacts to their livelihood and enhance quality of life. Target audiences include but are not limited to: residents,businesses, HOAs,visitors,snowbirds,the senior community,special needs individuals,bicycle and pedestrians, special event coordinators, etc. £unsay trrspleernentation /understandin -____, _ Process: • Brainstorming Development • Disseminate all vaua4son The Infinite Source team will deliver on the session Project collaterals approach by ensuring that public involvement • Meeting with • Develop • Conduct targeted • Prepare activity CMB collaterals outreach report(monthly) activities are coordinated alongside tasks • Generate • Produce branding • Document and Prepare and milestones related to the project and campaign outline messages track all activity report(monthly) • Establish and inquires • Executive with the team. This process has been tailored • Develop project innovative tactics customer further to identify key activities throughout checklist • Coordinate • • Coordinate activities satisfacti°"survey each construction project; ensuring constant • activities •- • Project folders communication across all project borders. a • • • • • ■a 7270 NW 12 Street E] 305.573.0089 www.iscprgroup.com n*J111111 Suite 300 65 td Miami, FL 33126 C 4 4 e O 4 4 f £ e & i • b ® 6 e O e 4 > ,. PLANNING AND DEVELOPMENT PHASE Public Outreach Initiative Description Deliverable Schedule Approximately On-boarding Meet with the team to discuss outreach efforts,expectations,brainstorm activities,define clear 1 to 3 months Meeting outcomes and establish measurable objectives for the project. Meeting Recap before start date Research and development of a comprehensive plan of action that identifies key stakeholders, intended strategies and detailed timelines to effectively educate and engage the community on any Initial Project task.For campaigns,ISC will generate slogan and theme ideas to present to the client as part of the Research and plan. Public Involvement PIP Document Approximately Plan(PIP) 1 to 3 months This is a living document and will be updated as needed throughout the life of the project. Development and/ Additionally,protocols will be included in the PIP for communicating internally,externally and with Slogan and Theme before start or Campaign other CMB departments. date Slogan and Theme Development Note:We will adhere to R.I.S.E Guide protocol for all supporting documents needed to develop this plan or as advised by Mr.Pulido and Communications. Develop database of elected officials,key stakeholders,impacted community locals,groups and Stakeholder and visitors and project team members,in addition,identifying essential community partners that will serve Spreadsheet of contacts with Approximately as ambassadors on the project. • 1 to 3 months Partner Database direct phone numbers and prior to start Development This is a living document that will be updated as needed throughout the life of the project.This email addresses. date database also can be submitted to the Commutations Office monthly as per previous requests. ISC will develop initial collaterals such as the project fact sheets,meeting post cards and frequently asked questions,infographics,notification letters,project presentations,videos and other graphics at least three weeks prior to the outreach start date and as deemed necessary throughout the project. Approximately Collateral Items will be translated as needed. Outreach materials I month prior Development requested by CMB to start date Note:ISC will adhere to R.I.S.E.Guide templates and work with Dean Chambers,Visual Communication Manager to obtain the latest brand guidelines to ensure campaign deliverables maintain key brand elements Once all items are approved by the City and finalized,the team will prepare for outreach by briefing Internal staff and leadership internal city staff and leadership as requested by the City.We will program all outreach activities and presentation of outreach and prepare for a successful launch. messaging Program Communications ''Activities to Consider for Construction Projects: Public Meeting or Special 1 month prior and Preparing for , to start date the Launch AttenPre-Construction Meeting with City departments and other participating agencies Event coordination • Coordi"ote and attend construction k ck-off meeting and/or groundbreaking ceremony. • Conduct initial project walk-through and neighborhood introduction distribute notices and obtain E-blast,door-to-door and direct contact information mailer preparation • . • * * • •• 7270 NW 12 Street 305.573.0089 LicEml www.iscprgroup.com �us Suite 344 •• _ 3312. ,. .�"- err Ate¢ • • • • • • • • • • • • • • tiµ IMPLEMENTATION PHASE Public Outreach Initiative Description Deliverable Schedule Execute scheduled outreach activities as per the PIP and work with the team to meet all deliverables. Activities to consider for Construction Outreach Activities • Perform routine and last-minute updates,advisories,project mops,and coorcinated letters weekly, Outreach activity per the Throughout the or as needed,to the affected area d,.ring each phose of construction via email,door-to-door approved PIP. project distribution,moss mailers,phone ca'Is and website updates. • Submit weekly project uodates/alerts/maps/coordinotion letters.or as requested by the team. ISC will communicate with CMB Management and the assigned Neighborhood Community Affairs Ongoing !Coordinator on an ongoing basis. communication j PIP Document with project Activities to Consider for Construction Weekly management and • Maintain daily correspondence via phone and e-mail with the Project Manager to determine and Slogan and Theme report any project updates,issues and/cr changes to the project schedule. team • Attend weekly progress meetings to report any recent issues and receive up to date project information.Two-week look-ahead if possible. Monthly outreach report l Meet Neighborhood Community Affairs Team to discuss contract progress,submit detailed project Monthly Review updates,invoices with budget reviews,timesheets,expenses,and outreach reports. Invoice with budget Meetings overview Monthly Note:Communications also hosts Monthly Coordination meetings with other consultants.ISC will ensure to attend these meetings once they resume their regular schedule. Staff Timesheets and approved expense reports I The team is available 24/7 for ongoing communication and coordination as needed throughout the life of the project.Work includes modifying or adding outreach activities,responding to the project team and public inquiries,assisting with the development of Letters to Commission or other items requested by the PM and City. Activities to Consider for Construction Projects: • Field meetings regarding construction related issues,license agreements,encroachments,parking, deliveries,mail drop-off/pickup,utility cornections/abandonments,and access. Ongoing • Coordinate special events,religious holidays and special needs.Proper clean-up,suspension of Coordination requests as Throughout the Coordination activities and/or proper access is executed before the time of the event. needed project • Coordinate special accommodations such as handicapped accommodations for any affected constituent throughout the project • Adjacent project coordination of orgoing and upcoming adjacent infrast•ucture projects and new developments from both private and public agencies to ensure MOT and schedules do not conflict w th the project improvements. •The PI Liaison will conduct routine field reviews to ensure project personnel is executing proper MOT, maintain'ng pedestrian access,reducing the amount of dust and debris,and staging equipment scfely i All activities and outreach will be documented and compiled into a comprehensive report throughout the life of the project and stored in a project folder and at the close of the outreach plan a report will Document be generated. all public Outreach Report with Throughout the Activities to Consider for Construction outreach and • Call logs cnd issue logs will be generated and updated on a daily basis supporting documents project correspondence: ▪ Copies of meeting minutes will be provided to project personnel for their records after every field meeting. • Pre-construction videos and photos for damage claim follow-up ' I • • • * • • 41111=0 ■■ 7270 NW 12 Street 305.573.0089 www.iscprgroup.com flu. Suite 300 67 MOO i Miami, FL 33126 a =::, • • • • • • • • • • • r • • r • • • • w r EVALUATION/OUTREACH PHASE Public Outreach Description Deliverable Schedule Initiative Close out pending issues and notify public about project/campaign completion: Final Upon project/ Activities to Consider for Construction campaign Project Closeout • The PIO will be responsible for filtering in and responding to all incoming calls,emails and complaints . announcement completion post completion of the project.A project announcement will be distributed to notify the community that work is completed. Meet with the team to discuss outreach,best practices and lessons learned. Evaluate overall public information initiatives by reviewing media coverage,call logs and any major issues that occurred on the project including positive outcomes. Approximately 1 Evaluation Evaluate the overall public information outreach plan and effectiveness by conducting Evaluation report to 2 months post customer satisfaction surveys. completion Compile this into a report to include with the final outreach report. Produce outreach reports that documents the outreach from start to Finish.This information will be provided electronically to the team.The report includes but is not limited to:Final PIP, project graphics,photos,screenshots of outreach,survey reports,sign-in sheets,audiovisual Stakeholder recordings and links,media clippings,meeting summaries,signed agreements,analytics from Aand Partner social mediaplatforms,advertisements,etc. 2months post 1 ' Outreach report to 2 months post Database Development completion p Activity to Consider for Construction • Electronic Project folder:Develop and submit an electronic project fo der to the'earn and CMB.This will include PDF files of all PIO related mater'ols.This con also be usec in the future for any public records requests,subpoenas or general project inquiries. CRISIS MANAGEMENT AND ELECTED OFFICIAL CORRESPONDENCE As part of the initial outreach plan, the PIO will be responsible for assessing any crisis issues sduring any outreach project. A Crisis Management Plan will be implemented to prepare for any unforeseen t, circumstances. Potential crisis issues include but are not limited to: death or injury on the job site; hurricane or natural disaster, pandemic, negative media coverage on roadway construction or campaign with respect to i- project activities, estimated funding or project outcome 305.573.0089 Lia...i www.iscprgroup.com ■ 7270 NW 12 Street ii•• Suite 300 , 1:1 IN II 11 II Miami, FL 33126?'' N , • 3.O - APPROACH AND METHODOLOGY UNDERSTANDING OF VARIOUS CONSTRUCTION PROJECT METHODS There are various construction methods that drive the cost, schedule and overall delivery of a project. Within the City's Capital Improvement Plan the majority of projects are built under the Design-bid-build or Design-Build standard. Below is a detailed description of what each entail. DESIGN-BID-BUILD 4.P1 14'4 ` � Design-bid-build projects are conducted in three consecutive phases. Phase One - Design Phase,where the owner acquires the services of a design/engineering firm to produce project plans and specifications that will be later used throughout the bidding and construction phase. The engineering firm will also handle any necessary permitting requirements during design and attend public meetings in order to inform the community of the proposed improvements/design. Phase Two - Bidding Phase, at this point the owner publicly advertises the bid package or Request for Proposal (RFP) to encourage contractors to provide information demonstrating their competency and submit a proposed bid price to build the project, specified by the plans and contract specifications created during the design phase. The owner will select one contractor from multiple proposers based on pricing, experience, proposed construction schedule and/or a combination of all. Phase Three - Build Phase, during this phase the selected contractor will apply for all necessary permits, submit shop drawings/material cut sheets for approval, finalize the construction schedule, update the construction schedule as necessary, provide subcontractors and suppliers with contracts/purchase orders, and finalize any other activities necessary to construct the project. During this phase the design/engineering firm from the first/design phase will be responsible for answering all questions in reference to the design or specifications submitted by the contractor via a Request for Information (RFI). The design firm may oversee the construction to assure the contractor is following the project plans, specifications and the contract as required. Advantages Disadvantages • Provides the client/municipality with more control of the • Due to the multiple phases this method is not convenient design since all material specifications and the design are if the improvements must be performed and completed finalized before the procurement process. promptly. • This method allows the client/municipality to have a better • The design must be completed before the project is solicited foresight as to what the possible project cost may be before therefore prolonging the commencement of construction. the bid is publicly advertised. • The owner faces the risk of more change orders and claims • Provides sufficient time to gather community input and apply since the owner provided the design.More design variations to the design if needed. due to changes in the footprint of private properties. • Maintain the same public outreach team Public Information • More costly construction since there was no input from the Liaison from design to construction.This maintains Familiarity contractor concerning materials and means and methods. and minimizes the budget. • Coordination with multiple teams in order to resolve issue. ■■ 7270 NW 12 Street°, www.iscprgroup.com at Suite 300 • Miami, FL 3312.,-- -" s- .�,�• •�r=.moi, .. { Win_: , f 3.0 - APPROACH AND METHODOLOGY DESIGN-BUILD CONSTRUCTION Similar to the Design-Bid-Build method the owner publicly , ' , " ,A ° -' advertises the solicitation. Unlike the Design-Bid-Build 'f method, the owner is requesting the services of one team to , ,� °`� both design and build the project. Through this method the x owner contracts a Design-Build team which may consist of x i a joint venture of a contractor and a designer, a contractor _ ').,•-.,„.',=.` >ti ; with a designer as a sub-consultant, a design firm with ��' '' a contractor as a subcontractor or a firm with the ability 1_,,----' itige _ to both design and build the project. The selection of the . k .t t 3 a�� winning Design-Build team is typically done in two steps. t 3 " During the first step the proposing teams will provide the - ? ` information requested by a Request for Qualification (RFQ). 4,. ' The teams will provide extensive information regarding their 1, i' '._ .- ,: , _ '` qualifications, past experience, technical information and proposed construction schedule.The owner will then narrow " ' down/short list a number of teams and provide them with , a REP. The short-listed teams will then provide a proposed v4., .,,,,--- price. Final selection will be based on a combination of � , ' qualifications, approach and pricing. 4,7'% 'd Like the Design-Bid-Build method there are advantages r' ., k�.,, 4. .. : and disadvantages for owners. Below you will find both :-.,A.,„. ..,Lt,:` ,, 4. i ., -' `'."*---- the "'� the advantages and disadvantages related to the Design ., ;.;., if `•;:3...1:',:".4::::-2-T:),`" " ,. " _ Build method. , •.,� ��, :Ya ,��% - ,, � � ., Advantages Disadvantages • Provides the client/municipality with more control of the • Due to the multiple phases this method is not convenient design since all material specifications and the design are lithe improvements must be performed and completed finalized before the procurement process. promptly. • This method allows the client/municipality to have a better • The design must be completed before the project is solicited foresight as to what the possible project cost may be before therefore prolonging the commencement of construction. the bid is publicly advertised. • The owner faces the risk of more change orders and claims • Provides sufficient time to gather community input and apply since the owner provided the design.More design variations to the design if needed. due to changes in the footprint of private properties. • Maintain the same public outreach team and do not have to • More costly construction since there was no input from the introduce a new Public Information Liaison for construction. contractor concerning materials and means and methods. This maintains familiarity and minimizes the budget. • Coordination with multiple teams in order to resolve issues. 110:1'.11. ■■ 7270 NW 12 Street'305.573.0089 % www.iscprgroup.com Eiii Suite 300 rocs s. a i (13312» ' • v. t C. I + : 0 '" \ iöT5AcftAIcXffibböfoGY - w _ • k CONSTRUCTION MANAGEMENT AT RISK (CMR) Similar to the Design-Bid-Build system, the CMR acts as a general contractor during the construction of the project. The CMR is responsible for the construction performance and guarantees the project completion by a set date at a negotiated price. With this project method the CMR also provides the owner with management assistance before the construction begins. The CMR provides the owner advice on scheduling, budget and construction during the planning and design phases. In addition, the CMR method provides the opportunity to begin construction before the design is completed. The CMR can have subcontractors begin a portion of the work with an approved design while the design of unrelated work is being finalized. With this project method, the owner and CMR may negotiate a Guaranteed Maximum Price (GMP) contract based on a partial design,which includes the CMR's cost estimate to finalize the design. Furthermore, CMR may allow performance specifications or reduced specifications to be used, since the CMR's input can lead to early agreement on preferred materials, equipment types and other. Advantages Disadvantages • This project method is more accelerated therefore construction can begin sooner. • Tensions may be created when the CMR takes on the • Issues with design and construction can be resolved quicker and easier since both are the role from construction man- responsibility of one team. ager to the general contractor Early input from CMR will maximize agreement of preferred materials,equipment and as the CMR is in the"at-risk" • other construction aspects. position during construction since issues concerning • Provides the owner with the opportunity to incorporate a contractor's perspective and input construction quality,design, in the planning and design phases. schedule and budget may present themselves. PUBLIC PRIVATE PARTNERSHIP (P3 OR PPP) Public Private Partnership (P3) is the project method where a public entity teams up with a private entity to deliver public infrastructure. In the most typical of Pas, the private entity will include a design-build team, a maintenance firm, and a lending firm. The design, building,f nancing, maintaining and/or operating of the facility will be done by the entity for a set time.They must meet a specified performance criteria in exchange for lease payments or some other compensation. The facility is turned over to the public entity at the end of the specified time. Advantages Disadvantages • Seeks different sources of revenue and funding to close a funding gap. • The proposal process can be • Private sector bares the risk. very expensive. • No need for capital budget allocations allowing accelerated construction starting time. • Executing a P3 project • Allows for private-sector efficiencies,innovations in construction,scheduling and financingmay require a high level of expertise. • • « • • • as 7270 NW 12 Street 305.573.0089 Lam' www.iscprgroup.com 0 :a ® � Suite 300 III Miami FL 3312•s • .« ... , • • . * • . • • . • . . . tti et et tatOesteiC teir tf4). 00:20. so , , . 3 APPROACH AND METHODOLOGY . • • • INNOVATIVE WAYS TO COMMUNICATE WITH AND/OR EDUCATE THE PUBLIC ON THE DIFFERENCES, DRAWBACKS, BENEFITS OF EACH, ETC. INNOVATIVE WAYS TO EDUCATE THE PUBLIC • Create construction method spertiFic handouts and provide along with the project fact sheet • Create a general FAQ to share and post online „ I • Develop creative informational videos explaining the methods arta differences * Creole a page on the City website to house ibis information • Discuss the differences at Pre.Construction/Community Meettn. . • Provide informotion to HOAs to distribute to their comn-runrtie -4 « * usfPnd provide information at bud,— , ADDITIONAL COST-EFFECTIVE METHODS, CURRENTLY NOT IN USE BY THE CITY,TO ACTIVELY ENGAGE AND KEEP STAKEHOLDERS INFORMED. ISC understands government expenditures are continuously audited not only within the City, but by the public. We always aim to offer the most cost-effective services without reducing the overall creativity, innovation and delivery of outreach. Throughout the years serving on this contract, ISC proposed innovative ideas and worked with the City to implement many of these outreach methods. Our team recognizes the importance of stepping into the future, with a combination of traditional and cutting-edge methods and will continue to work with the City to implement new outreach methods. Outreach methods are intended for in person and virtual interaction and we are aware of the impacts of in- person events due to COVID-19. We will continue to adhere to the latest social distancing measures and protocols established for the City and tailor outreach according to the City's directive. PREVIOUSLY PROPOSED ISC INNOVATIVE IDEAS IMPLEMENTED OVER THE YEARS 2012- RFQ# 19-1 I/ 12 2015 - RFQ No. 2015-144-YG • Electronic Project Folder versus Binder • PIO Public Information Consultant Directory • Collateral Templates • PIO E-builder Access • Assistant Public Information Support • PIO Policy, Style Guide and Template • CIP Projects Website • Postcard • Virtual Public Meetings and Webinars • OR Codes • Video Streaming • Visitor Construction Guides • Public Access Television/Radio Updates • Internship Program • Social Media • GoCam Videos and Drone Technology • Mobile Application • Project Video Development and PSAs • Door-to-Door and Online Customer Surveys • Project Partnerships • Pop-Up Outreach Events • Virtual Renderings and Interactive Maps • CMB Mobile Application ■ 7270 NW 12 Street- 305.573.0089 Lim www.iscprgroup.com e: Suite 300 ANL Miami, FL 3312` —\,:\ 4:—.. .,b c ma w mss ^ -7-17,7.;,...7i- 3.0 APPROACH AND METHODOLOGY - Attu : g' ; n, ,. asap . -y r ` 6 - — " i „ ,. • �; {, ti� ,\,,,,,,,„..., _.,„ ',. .°',' PLANNING AND INTERNAL COORDINATION Plans review with Google Earth integration — Our google earth integration tool will layer a real-time image on top of the design plans. This integration allows the PI I..iaison to view the corridor that will be affected by the project, aiding in planning outreach. Agency and stakeholder database — In an effort to stay abreast of any staff and organizational changes, a master database of City and other agency staff, elected officials, key stakeholders, HOAs and media can be developed and updated on a monthly basis. This database can be used by all PI consultants to generate project specific lists with the latest information. This database can also be generated via an online portal for real-time updates. ISC currently maintains an agency database for FDOT and it is used by all PI consultants, as well as other internal departments. PIO E-builder access - To ensure consistency in messaging among the PI Liaison and the project team, direct access to E-builder would be beneficial as the PI Liaison would be able to store all documents and retrieve any project related information. R.I.S.E Guide online portal system—An online system where PI consultants and permitted users are able to conveniently retrieve all CMB approved and current templates, project collaterals and R.I.S.E. Guide requirements. This feature can be modified or applied to the CMB SharePont, [-builder or www.MBRisingAbove.com website for all PI consultants and staff to quickly access information through the internet. : •• 7270 NW 12 Street _. 305.573.0089 Licalil www.iscprgroup.com fl Suite 300 s Miami, Ft 33126- . . :_ _ ,. Y �.1 :. ' , W _ : ," Tei ' �a# .mks. §e °i. s�°,,400,, 110;:1:,.',.�'�•..s 0 _ vv .,.F3FLwvt" �... a .,�.x' z •, 91r...mom.., ».," . - 3.0 - APPROACH AND METHODOLOGY CMB Internal Mobile Claims Tracking System — Our claims tracking system is another cloud based information system that provides an online inquiry log and database to post inquiries and track the resolution. Information can be accessed from a smartphone or tablets and new claims can be entered from any location. PI Liaisons are also able to scan a business card to input their information. This feature exists on ISC's 75 Express Managed Lanes project website. Design-Build Criteria Package Support— With our extensive PI Liaison expertise and knowledge of the CMB master plan, the ISC Team can provide assistance, under this contract, to support CMB when evaluating and developing the Public Information Scope for Design-Build Criteria Packages. Our past experience can support the City and Florida Highway Administration's audit of projects' public involvement, facilitating the letting process to the Design-Build Phases and overall budgets. Internship Program — The ISC team encourages providing opportunities to students in the field of communication. Establishing an internship program will raise awareness about the benefits of a career in transportation public outreach. This can also reduce labor cost by offering tasks to the student in exchange for school credit. COLLATERAL DEVELOPMENT Video and Social Media Messaging and Templates — We are taking project videos and social media content to the next level with short animated videos, GoPro visualizations, and infographic to explain in graphic detail the purpose and need of a project and construction activities. Setting a template framework for videos with an introduction and closing can, as well as social media templates, can, streamline the process and minimize video or design costs. This was used frequently to promote construction for the Miami Beach Convention Center Renovations and Expansion. QR Codes—We use QR codes on mailed meeting invitations and marketing materials to drive individuals to register for an online meeting or scan the code to view project information such as traffic advisories, project updates and more. Notices can be displayed at public places to cast a wider net. It is easy to implement and free of charge. AGENCY AND STAKEHOLDER COORDINATION Social Media and Press Influencers — Being more proactive and teaming up with social media influencers can help expand a project message and deliver the message to larger audiences on social media,for major projects and campaigns. Several local influencers such as @Iifemiamibeach,@miamibeachbiz,@onlyindade @lifestylemiami to share the latest news and host special events such as beach cleanups to keep their 100k+followers informed.This is free of cost and impressions can be measured easily. Through the utilization of our key media partners such as, Miami Beach Radio/MBTV, Miami Beach Times,ABC Channel 10, and the Miami Herald, the ISC team has been able to get essential project information published through local media reaching greater audiences. Positive media coverage is at no additional cost and has a strong impact. We work with The Herald's Alex Harris to disseminate information regarding the City's Stormwater Management Program. Corridor Advisory Committees (CAC) or Project Steering Committees — Establishing key ambassadors as part of a CAC, will aid in performing specific tasks for the project. Members include elected and appointed officials of local agencies with regulatory responsibility or stakeholders that have a strong interest in the project. A major benefit of El 305.573.0089Lonani SS www.iscprgroup.com R 7270 NW 12 StreetSuite 300 Miami, FL 3312 C C c 3 C C C C 6 3.0 - APPROACH AND METHODOLOGY - utilizing a Steering Committee or CAC is the ability to resolve an impasse or controversial issue. A representative task force with a high degree of credibility in the community is likely to make decisions that will result in broad support from the majority of the project stakeholders. This was successfully used on the FDOT Alton Road Reconstruction Project. Commission Meeting Presentations — Targeting commission meetings such as those held by the City Commission can be a cost-effective way to distribute and present information to a larger group.We will be able to present information at City council meetings, not only informing the Mayor and Commission, but presenting to constituents who tune in online or via the public access channel. OUTREACH AND PARTNERSHIPS IN THE FIELD In-person or Virtual Project Walking Audits — Meeting the community in the field and engaging in meaningful discussions with the neighborhood residents or local business owners is a cost-effective way to identify areas of improvement or concerns in the planning and design phases of a project, as well as understand conditions prior to or during construction. These sessions can be hosted virtually using Google Earth's drive-thru tool. R.I.S.E Team — The project team can piggyback on existing resilience campaigns and events within the City and also organize pop-up events or tabling at local schools and businesses to educate the public about upcoming work or other initiatives. Community events such as Movies in Soundscape Park, Lincoln Road Farmers Market or other Citywide events, once they are reestablished, are an effective way to reach large audiences. ONLINE , ,f�r11At S`(BI #' .4 Augmented Reality — Augmented reality is an interactive •EAitYERRIS€r.r: SPANS.RISE'Iti„ 00- F,. „`.,: experience of a real-world environment where real-life scenarios �." R : . ; . are enhanced by computer-generated perceptual information.W °'1 ,. We can take the MOT of a project or construction impacts mil,: ;1, p I P `�' and provide the public with a deeper look into what is to be ;, 7fi expected. Images can be taken from past projects and pre- y Mt �,.-_ k z f recorded footage. ` -. tri �� ' z• i-' r iFi``. -- --:�-,-,: Poll Everywhere (www.polleverywhere.com) — Generate ,s I - quantitative reports and direct feedback by allowing participants �"'-"" l to participate in online polling straight from their computer or via ,F smart phone/tablet. Results can be generated in real-time for the audience to witness and reports provide statistical information. • Advertisements and Sponsored Posts— Online banner advertisements or sponsored social media posts,on main information websites, I-Heart Radio and community blogs are a viable option for saving costs on print and broadcast advertising,while still reaching a mass group. Sponsored posts have helped CMB on previous projects but can be used to announce major projects and traffic impacts. ISC saved FDOT significant dollars through media buying negotiations and adding digital advertising that reached thousands of people on the Alton Road Reconstruction Project from 5 Street to Michigan Avenue. u # e W a e 3> : ; ' COO ti, y , % 3.0 - APPROACH AND METHODOLOGY z OUT-OF-THE BOX PROMOTIONS ,, LED Truck Advertising — LED Truck Advertising to promote the project or t- public meeting. This effort was used by FDOT to promote the SW 10 Street -- Public Meeting and Safety Messages in FDOT District Four. PI 1 ,t. R.": ill .:''s Outdoor Activations — A great way to get the message across with an ' ': artistic element based on National Oceanic and Atmospheric Administration (NOAA) projections of sea level rise, demonstration of blue/green initiative, pump station operation displays to name a few. Outdoor Advertising — Capitalizing on City buildings, open spaces, sidewalks and mass transit adverting spaces can assist CMB with disseminating important messages about upcoming detours and roadway projects. With the aid of the City's unused advertising spaces, this could be a cost-effective way to enhance the message to the masses. Yard Signage -- Yard signs are an easy way to promote a meeting or project. This (STOP ,„ effort is great for capturing the attention of pedestrians, slow moving traffic, cyclists -`` which is of particular import in Miami Beach,where there is a very large transient and Nre.4:1wal" "".1i tourist population. 1119 Freebee Cars— ISC will also utilize its relationshipwith a local, mobile taxi marketing .,.� i _ I "� service called Freebee to further disseminate the information across the City. The taxi service is compliant with GREEN standards and uses electric vehicles and other environmentally friendly technology to market messages. Freebee is also experienced - , with working with various clients across the County. EVALUATION Online public information archives system — We develop public information archives and can benefit from having the ability to upload to the back-end of the existing Planned Progress website or E-Builder to retrieve project details during the planning and design phase, obtain the Basis of Design Report (BOD), and archive public information records once the project is completed. Eliminating the use of a binder is cost effective and saves space. Customer satisfaction surveys — At the end of each project the PI Liaison will conduct a completed project survey that presents the various elements of the performed outreach methods that were executed throughout the life of the project. Online surveys can be distributed to potentially impacted communities and past participants via email or downloaded online via the CMB app or website. Results will be tabulated in both a qualitative and a quantitative format and provided to the Communications Office for review. Consultants alike should be encouraged to meet to discuss the results, best practices and areas of improvement at the request of the client. .■ 7270 NW 12 Street ® 305.573.0089 Lia j www.iscprgroup.com [I:: Suite390 .■ ■■ 3312• ■. t' , !_- .. ,.*., ;.,,. ,.:,.." ;_ , 1, ':x 0 t j 3.n - APPROAC A ND METHODOLOGY DESCRIPTION OF THE QUALITY ASSURANCE AND QUALITY CONTROL(QA/QC) PROCESS USED BY THE PROPOSER TO ENSURE SUFFICIENT MANAGEMENT OF THE CONTRACT AND REQUIRED DELIVERABLES. Disseminating transparent, uniform and easy-to-read materials to our clients and the communities we serve is the number one priority for ISC. We achieve this by having a staff that is trained in developing community outreach materials for the City of Miami Beach and knowledgeable of the style and terms typically used on the City public information collaterals. ISC is prepared to adhere to Marketing and Communications' R.I.S.E. Guide QA/QC process, which requires final approval of all documents once they have been vetted through project management. Our internal process adds an additional QA/QC layer to ensure accuracy. All staff is required to submit project related materials to be reviewed by Ms. Diaz prior to being submitted to the project team and the City. Ms. Diaz will QA/QC all materials, establish peer reviews and ensure accuracy of information prior to submitting to CMB. Our team will deliver all documents to the City with signed QA/QC verification forms to guarantee all reviews conducted are recorded. Associates possess translation skills in multiple languages, years of transportation and industry experience, and can be utilized at no extra cost to the Department. This ensures technical terms are translated into plain language and South Florida's multilingual communities are clearly addressed. In addition, each of our trained professionals strive to individually produce high quality and accurate materials on the first draft. QA/QC PROCESS Collaterals mull hone written aprovel from the project manager and the CMS Project Liaison (Neighborhood Affairs Coordinator) ISC performs on intarnof t reviews of all deliverables BEACH Any project funded by the General Obligation(G.0)Bend must use the G-0 Band collateral templates. The CMB Project Liaison(Neighborhood Affairs Coordinator) Templates ore to be requested through the 4 must send appravad collateral to tha r Coetmunicotiont Department Neighborhood Affairs Manager far epprawal As added value and at no cost to the City, Ms. Diaz will utilize Rodolfo Roman as QA/QC support. Mr. Roman is fluent in English and Spanish, has more than 15 years of communications experience, is a lead spokesperson for FDOT managing more than 100 transportation projects, more than a dozen right here in Miami Beach. He will be a trusted source for verifying project materials in English and Spanish at no additional cost to the City. ■• 7270 NW 12 Street 305.573,0089 Limn' www.iscprgroup.com :: Suite 300 ■a 77 ANL Miami, FL 33126 :" - _ 37n,..<''w c °�' `_a e e n 4 0 e a a e a e a ■ e a e g a e a C a 0,';' �. r ,sem �a a "'�" -°" � Y ��\ •\``._. 3.0 - APPROACH AND METHODOLOGY - �, �,, �,g WHY ISC? ISC continues to provide the City with a team that is recognized by the staff and local residents for delivering accurate project information. Our established relationships in a wide range of industries helps achieve greater connections on all projects. We are also prepared to handle various tasks presented with quick and effective execution, without any learning curve. Generating positive results on any project is priority for us. Over the years we have proved to the City that we are willing to go above and beyond to ensure the accuracy of all information while keeping the City's interests in mind every step of the way. We represent City Staff, assist with shaping public outreach and keep our ear to the pulse when it comes to policy and changes in the community. f� 5' �.., a FENT , « Creative Public Outreach is what we do! We have evolved as a firm to offer a wide range of visual services to enhance outreach initiatives, while continuing to push the envelope with bold ideas. Committed We are ready to continue serving CMB on this contract and build upon our 11-year partnership. „5 -:,• ■■ 7270 NW 12 Streetz 'b .573.008io www.iscprgroup.corn �� Suits 300 MEa 3312 :, ,,. ter-' ` ?; „ `?..'' ..MV.' i MIAMI BEACH . • . RISI \ G i\ `�YiI ♦ • • , 41, •c — xd n m• everszim it 14, . e • NMI raw. o • r £ • .i.,-7-1:.,,, - • • ,,, . • • : • • • • c • • • • • • • • . • 0 0 • . • • • ece1:. <..£,.."`-'"�'"'�, °�, - .. ,n..,,¢.•mak �k ,c • • • • • • • • • • • • • • +• 1 .1 TABLE OF CONTENTS TAB 1 — Cover Letter, Table of Contents, and Minimum Qualification Requirement 1.2 Cover Letter 3 TAB 2 — Experience and Qualifications 2.1 OrganizationalChart 7 2.2 Relevant Experience of Prime Proposer 14 2.3 Relevant Experience of Sub-Consultant(s)/Sub-Contractor(s) 32 2.4 Project Manager 33 2.5 Public Information Liaison 35 A.Resumes 39 B. Small Business Certifications 57 TAB 3 — APPROACH AND METHODOLOGY 60 • • i • • • • •• 7270 NW 12 Street = ` 305.573,0089 www.iscprgroup.com :: suite 300 2 •' 1 ., Miami, FL 33126 • • • e a S _• • • • + s • •. -� • • • • fivtka awe 4 0,, u 3 �"6 c�§az.aPa > x tarsi, 'E ,4 ',1141j14.%,g:140.1040110416.:,11.4174,4%,,, ';''','"'4.0454-4t4.4'0,,,-Ati:;;,1.:N0,6,Alatir 00-----‘ \ 1 .2 COVER LETTER i gra xvo . August 28, 2020 William Garviso Procurement Contracting Officer II Miami Beach Procurement Department 1755 Meridian Avenue, 3rd Floor, Miami Beach, FL 33139 Subject: Public Information Outreach (PIO) Services on Citywide projects including Right of Way and Facilities Construction Projects (RFQ 2020-118-WG) Dear Mr. Garviso and Selection Committee Members: Infinite Source Communications Group (ISC) is pleased to respond to the Request for Qualifications (RFQ) Public Information Outreach (PIO) Services on Citywide projects including Right-of-Way and Facilities Construction Projects(RFQ 2020-118-WG) for the City of Miami Beach (CMB). After reviewing the proposed scope of services and requirements, ISC developed a detailed response package to effectively demonstrate our expertise in executing public information for infrastructure projects, in-depth understanding of CCv1B and the community at large, as well as applied communication strategies that align with the City's internal and external communication process. Since 2009, our firm has served Miami Beach as a trusted PIO consultant and for the past five years, one of the four firms serving under this current contract. We not only execute We aim to public outreach for a variety of infrastructure improvements projects and special events, communicate but have, and continue to assist the City with shaping the overall public outreach program messages around that is utilized today. As our team fulfills services on this existing contract, ISC is confident Miami Beach's we will exceed the City's expectations to maintain constant communications with area mission as a residents and stakeholders. Prosperous City, a <.�... Safe City, a Resilient -_ is Lxperienced Our firm understands this contract requires the need for a staff that is versatile,resilient,diverse Coastal City, a and Miami Beach trained to execute outreach at any given time. ISC is Miami Beach's People-First City resource for turn-key PIO. We house a well-versed team of lead and support staff who and a Smart City!" actively perform work in Miami Beach. Every ISC staff member is bilingual in English and Spanish, Creole or Portuguese. Our full-service creative team supports clients with cutting-edge audio-visual and graphic production. ISC not only has seasoned experts,we understand the communication policies set forth within the City, as well as possess key relationships with the local community and other transportation agencies. ISC's specialty is executing PIO services for infrastructure improvement projects, throughout South Florida. We currently represent Miami Beach on a variety of projects under this contract including the Palm and Hibiscus Islands Neighborhood Improvements, Carl Fisher Sea Wall Installation, and Miami Beach Convention Center Park. We provide services to a number of government entities including the Florida Department of Transportation (FDOT),the City of Miami Beach (CMB), •• 7270 NW 12 Street 305.573.0089 [Jwww.iscprgroup.com g ii. Suite 300 3 Miami, FL 33126 • a a • a • a a i • • • ia \ � s 1 .2 COVER LETTER � Miami-Dade County (MDC), MDC Transportation Planning Organization (TPO), MDC Water and Sewer Department (WASD), and a variety of municipalities and agencies such as Town of Surfside, Bal Harbour Village,the City of Fort Lauderdale, ISC Way the Palm Beach County Sheriff's Office. In addition to our PIO efforts, we are skilled in event planning and promotions, and marketing campaign development We are proactive versus reactive and execution. For example, we organized groundbreaking and ribbon cutting ceremonies for the South Pointe Pier Reconstruction project, receiving more than We advise clients on the best 100 attendees and reached over 2.3 million members of the public during our outreach strategies for their Drive Safe - Krome Avenue (Aggressive Driving) Safety Camping for FDOT. community We build strategic relationships As Project Manager, I have more than 16 years in the communications industry with the public to foster trust and which includes developing, executing and managing public information outreach understanding programs and communications campaigns in both private and public sectors. I personally managed outreach for over 60 infrastructure projects throughout South We execute innovative outreach with quantified results Florida, serving as a lead spokesperson for FDOT District Six Construction and Miami Beach. Our lead Public Information Liaison (PI Liaison) Maria Alzate is responsible for successfully performing outreach to some of the City's most high-profile projects including the Miami Beach Convention Center Expansion and Renovation Project.Team ISC is not only familiar with the expectations of Miami Beach under this contract, we are prepared to continue to serve as an extension of the Miami Beach staff. We bring you a team that is ready to hit the ground running from day one with, zero learning curve. ISC is Proactive We understand the City and Office of Marketing and Communications has a detailed outreach program that encompasses a variety of components as it relates to communications for a construction project. We aim to maintain continuity from our current project assignments and utilize new processes, such as The R.I.S.E Guide, on all future assignments under this contract. Our approach is proactive versus reactive; we anticipate impacts before they arise and strive to communicate early on, in an effort to mitigate issues that can be avoided. ISC's approach involves constant communication with the City staff and project team before,during and after construction or a special assignment, as well as continuously evaluating the best practices and lessons learned. Documenting, following-up and reporting are of equal importance on any outreach program. We strive for top quality services and organized contract management through internal structures and protocols. Our key ingredient to successfully serve contracts of this nature is to always maintain a staff that is available, and prepared for any task, at any given time. ISC Knows Miami Beach The ISC team is fortunate to have executed outreach on projects for many City departments including the Office of Capital Improvement Projects (CIP), Public Works Department (PWD), Transportation, Environmental Office, the City Manager's Office, and the Office of Marketing and Communications. Our familiarity with City protocols and various departments, as well as relationships with Elected Officials and Staff allow us to serve this contract with the City's best interests in mind. We have actively followed the evolution of Miami Beach's Planned Progress program for nearly a decade and have in depth knowledge of the City's upcoming projects. 111131 ■■ 7270 NW 12 Street 305.573.0089 Lamil www.iscprgroup.com Suite 3001 ■■ N FL 33124 Mai a s ; 1 COVER LETTER ISC continuously stays abreast of City news and initiatives, such as upcoming neighborhood and facility improvement projects, the City's MB Rising Above Integrated Water Mitigation Program for a more resilient Miami Beach, G.O. Bond projects, and most recently COVID-19 social distancing infrastructure improvements. These programs produce some of the essential improvement projects built within the City, several of which ISC completed outreach for, and are currently working on. Throughout the years we have worked in nearly every neighborhood in Miami Beach within North, Middle and South Beach. ISC is familiar with the diverse districts from entertainment and business to residents and visitors, along with their concerns. Over the past several years, climate change and sea level rise have become a major concern and impacts to property owners,along with environmental concerns as it relates to water quality and protecting the natural habitat.We will utilize our established relationships with the local community, understanding of neighborhood concerns, and awareness of Citywide events to tailor outreach on each project for optimal results. Not only are we practitioners in executing PIO for Miami Beach, we are familiar with the various technical elements of a construction project and are able to decipher how certain operations will impact the affected community within Miami Beach. In addition,our efforts in serving other transportation agencies allow us to advise the City with detailed information about adjacent projects that can affect the schedule,construction activities,and design standards. No other team possesses deep-rooted knowledge and connections to the City of Miami Beach and transportation industry at large.We will exercise our expertise and understanding of the City both internally and externally to exceed goals on this next phase of the contract. One City — One Message Under my leadership and with the unparalleled experience of the team, we aim to successfully serve this contract with a fresh vision that represents Miami Beach as '` a local and global front runner in community outreach. Informing, Engaging and �J�� co.A. Exciting the community about various improvements and benefits to their quality of yo of life is our goal. (.e..... ^We are extremely appreciative to be given the opportunity to showcase our proven O ' Rcy26 ��4 success in this industry over the years, a first-rate staff and our result-driven process +► . for conducting public involvement in the City of Miami Beach. ISC believes ability is MES nothing without opportunity and looks forward to assisting the City with this contract. Sincerely, 14" Monica Diaz Principal Infinite Source Communications Group monica@iscprgroup.com ( 305.984.2715 ' 1110N• 7270 NW 12 Street 305.573.0089 i_j L 0 :: Suite 300 $ Miami, Ft. 33126 $ 'y1' '',;'-n, i.. E1-:..i':';',,, ,gs.; 'tt= f c. MIAMI BEACH 'RISING ° ... ABOVE it„,.. • • • • , • • is Pte' • • *1 ) • + , • • i Iii l ; �� iti • • • • • _: � • s NII ° .� • . • c' • • , v'_ • • • • • • r •• • • • • • • • • • • • • • • • • • • • • • • � • • • • • • • • • •• • •; :, RM .: ENGAGE . m • 0 0 0 a 0 • 0 o • 0• • t 1111411 ;i • • • gt8.41,0- 14 , a -� - • • �. ili91NI�IH • • • ;.i • • �� � • • TAB 2 - EXPERIENCE AND QUALIFICATIONS Request for Qualifactions (RFQ) Public Information Outreach Services on Right of Way and Facilities Construction Projects0\0"--‘\ RFQ No. 2020- 118-WG + us 28, 2020 INFINITE SOURCE fon* >. wca3,.,,•::'.; arta .... �s... w�a:.�n-Prs�{.,a���&'�" �� a;_> a.,,,,.s..,az�.. rsu .i�£ "-`'� \,,\ 3 2.1 ORGANIZATIONAL CHART All staff are trained to serve every position on this contract and can support each other at any given time. Every associate is efficient in graphic design programs such as InDesign, Photoshop, Illustrator, Premier,After Effects, Corel Draw, I-Movie and Adobe Acrobat. Marketing&Communications MIAM BEACH .,,: Monica Diaz ,' Rodolfo Roman QA/QC Support Spanish Translation Public Information Assistant Public Graphic Designers/ Liaisons Information Liaisons Web & Video Support Maria Alzate (Lead) Miranda Brito Norwing Rivas Walna Calixte Michelle Pruitt Sean Saliva Malcolm Alexander Andre Souza TEAM HIGHLIGHTS • Direct experience with Miami Beach and its residents • In-house audio-visual creative team • Multilingual- English, Spanish, Creole, Portuguese • Principal was a former Miami Beach resident ', cal firm,with office within 15 minutes from City Hall • Actively serving on projects under this core ,,en-Owned/SBE/DBE Certified • Staff multi-trat " Jo co, —r• 7270 NW 12 Street", ® 305.573.0089 _ www.iscprgroup.corn ass Suite 300 • ANL • ■• Miami, FL 33126 2.1 ORGANIZATION PROJECT MANAGEMENT The ISC method for project management is through generating an overall contract management roadmap of a step- by-step proven process that is currently being executed for Miami Beach and other agencies. This process consists of forecasting initiatives, reviewing all collaterals and messages prior to dissemination, and reporting and measuring CMB's Return on,Investment (ROI). Additionally, ISC continuously evaluates current outreach practices and presents the City with cost saving innovative ideas and strategies to streamline activities and increase utilization, while keeping budget expenditures to a minimum. Contract Management ISC will appoint one Project Manager (PM), Ms. Monica Diaz,who will be responsible for overseeing all aspects of the contract and serve as the liaison between Miami Beach, and all ISC Staff identified on this contract. With more than 11 years serving as a PM, Ms. Diaz will be in charge of programming the contract's task work orders and budget, performing Quality Assurance/Quality Control (QA/QC) on all produced materials, monitoring monthly expenditures, submitting invoices and conducting overall evaluation metrics with the Neighborhood Affairs Division Manager, Kevin Pulido and his staff. She will be responsible for continuous reviews of changes in CMB communications policies and Citywide initiatives, properly maintaining schedules and forecasting outreach initiatives. Ms. Diaz will control the contract's budget status on a weekly and monthly basis and will maintain budget control by submitting all deliverables in a timely manner using the approved allocated hours, and expenses when allotted. She will continue to work with Mr. Pulido to tailor her management approach, and handle special assignments as required, to generate the best results for the City. Staff Equipment t.oR , i A successful team requires the latest equipment to perform the job at anytime and anyplace. We not only have a fully operational office, but our staff is equipped with the latest computer and smart phone hardware to maintain a direct line of correspondence both internally and externally. In addition, safety gear such as '`� construction vests, steel-toe boots and hardhats, and personal CONTRACTR Iprotective equipment (PPE) are provided to all personnel for MANAGEMENT optimal field protection. CYCLE Communication Protocols Communication protocols are established early on. We correspond in person,via phone, email and virtually via Microsoft Teams or other online platforms. Documenting correspondence on our public outreach archive system is key for any information request from not only CMB staff, but the public. Additionally, we copy all required City personnel on every COrreSpandEr!CC. ISC strives to resolve matters at the lowest level, but is prepared to employ proper crisis management communications through the designated channels should any issues arise. The ISC team currently possesses strong relationships with CMB staff and other consultants, which will also aid in effective coordination and communication for projects. ® ■■ 7270 NW 12 Street 305.573.0089 www.iscprgroup.cam : IR Suite 300 o ... ■. Miami, FL 3312 '44 40044A 2.1 ORGANIZATION Managing Multiple Projects ISC associates are trained to work in a deadline-oriented environment. We manage multiple projects by utilizing a master calendar of project events, detailed activity timelines and established deadlines. This allows the team to be aware of ongoing and upcoming projects,as well as prioritize outreach strategies,resources and staffing arrangements. We constantly communicate and update our project task lists and make adjustments as needed. This process continues as a cycle throughout the life of the contract and will serve as the foundation for project management. Adhering to our internal, standard weekly team meetings and client follow-ups, keeps our team on target. Team ISC has a proven track record for handling multiple projects at any given moment. Ms.Diaz has evolved her management practices over the years through the use of checklists,cheat sheets,communication tools and established duties that are proven to keep contract goals and deliverables on time and within budget. ROJECr MANAGEMENT TOOL l>30X Schedule ISC team Submit monthly update meetings, via Submit Project Updates to ISC PM communications for outreach reports with Teams, in-person, and CMB inquiry logs QA/QC and task management phone. Produce and update Conduct CMB PM and calendar of upcoming Review task list and contract meetings and ISC Team upcoming Coordination for miscellaneous assignments community special events/ project forecasting outreach and assignments holidays meetings All project PMs and CMB Issue monthly invoicing are copied on all email with back-up correspondence and calendar invites Ensure ongoing community engagement and field visits Oversee consistent logging in project inquiry logs _............ Establishing policy for initiating projects using R.I.S.E Guide , Updating all staff on CMB policy changes • .,sew — •r 7270 NW 12 Street pi 30 573 00$9 www tsc rgroup.com : :: Suite 300 Miami, FL 33126 • • u 2.1 ORGANIZATIO - . - - > ,` Accountability Our team is dependable and proven. ISC is aware of the CMB mechanics and its departments, protocols and evolving processes within the City. We guarantee accountability by being available at any given time, under any circumstance. We maintain an open line of communication and ensure we are consistent in our communication efforts both within the City and to the public. We are often called upon to serve as an extension of CMB staff, with that comes great responsibility to understand the overall mission and messaging of the City as they commit to keeping residents and stakeholders informed at all times.We are mindful of the efforts set forth with the City's Rising Above program,the overall expectations the City has when working with a Communications Liaison to deliver transparent and factual information that is easy to comprehend. Our team conducts management meetings to ensure efforts are up to standards. We perform evaluations to implement best practices and acknowledge lessons learned, as well as continue to improve services and enhance outreach methods. This philosophy allows us to achieve the best results for the City. 4i * 'i 4.E COMPLIANCE WITH THE TERMS OF THE RFQ �'"''"� Staffing and Tasks ele ant to time aril estimated contract funding. One c O ----" Vile vivid: comply "v.'rth coordinating t vo months prior to the TWO being completed, Ms. Dian- -.''""., a'Iasoe tsofeo htaskandcontact will be responsible for followusq up with MY Pulid o ..�""' deliverables thiou h the wffice of ensure funding is being utilized on time and within budget %: 6-Marketing and Cammuncatiois. or discuss the need for a project extension'with additional t" F, ,, xll assigned staff and assignment resources. ISC will submit timely monthly invoicing with.' aaorovols ',ink be salidihea m slppoiting back up documentation and timesheets. Thisi,. irritinr through Mr. Pulido and his staff. ISC currently .;ill safeguard that all funds are properly recorded and 4'orks with Neighborhood Affairs Coordinators Lauren In accordance '.vith the Cita s expectations Ms. Diaz irtel and Vanessa Vazquez to coordinate at! outrencn is committed to adding an extra emphasis on the QA a gctivrties prior to i Grnmttnic.nting with the puck and we QC of all billing to ensure invoices are submtte.d v itlout� II! ensure to adhere to th s acorn of commandnumerical and grammatical errors. r ask Work Orders and Monthly Invoicing Professional Requirements 4 its contract requires a unique understanding of outreac.c ISC remriains in good standing with the State of Florida 4 tvities as it relates to preparing Task Work O -dors Division of Corporations arta will continue -o do so TWO s) for projects. We are familiar ',vim this process throughout the life of this contract. In addition, we 'rind prepared to generate TVv'Os with a clear purpose coma with all insurance iequirerrients needed for !rile] need or each assignment. Ms. Diaz possesses contract execution and will wort. with Mr. Polido tort, rparalleled knowledge in allocating resources, scbrrit any updated Certifcates of Insurance as policies stmating time and expenses on individual task and are rene�wved and COIs expire. This will ensure invoice: n this contract. She vv.!' be responsieie for reviewing payments are not being witisheld and we are in proper l'! Tcoir,ng assignments witn Mr.Polido to generate mos contract compliance. - •m 7270 NW 12 Street 305.573 0089 www.iscprgroup.com 0:: suite . uite S 300 E Miami F -fi, • • " _ . 72' riZ,4 . • M e . ; A 2.1 ORGANIZATION State of Florida Department of State I certify from the records of this office that INFINITE SOURCE COMMUNICATIONS GROUP,LLC is a limited liability company organized under the laws of the State of Florida,filed on June 19,2009,effective June 19, 2009. The document number of this limited liability company is L09000059649. I further certify that said limited liability company has paid all fees due this office through December 31,2020,that its most recent annual report was filed on January 16,2020,and that its status is active. Given under my hand and the Great Seal of the State of Florida at Tallahassee,the Capital,this the Sixteenth day of January,2020 CtF-ice. 0 -.--, :-- -::_ k )(tAna7.)tiifz-e--- �,4 .5ci Secretary o State DD WE J Tracking Number:2286920622CC To authenticate this certificate,visit the following site,enter this number,and then follow the instructions displayed. htt ps://sere ices.sunbiz.org/Filings/Certif ica teOtStatus/CertificateA uth entication -- S 7270 NW 12 Street [mr] 305.573.0089 Ivan j www.iscprgraup.cam is :; Suite 300 11 JR- Miami, FL 33126 2.1 ORGANIZATION ACRO CERTIFICATE OF LIABILITY INSURANCE DATE(MMIDD/YYYV) 5/27/2020 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). CONTACT PRODUCER Risk Strategies CompanyNAME: 3250 N.29th Ave IAJCC o.Exit 954963-6666 I lac.Not 954-963-9776 Hollywood,FL 33020 E-MAIL ADDRESS: aiucertsarisk-strategles.com INSURER(S)AFFORDING COVERAGE NMC INSURER A: Mount Vernon Fire Insurance Company 26522 INSURED INSURER e: National Union Fire Ins Co Pittsburgh PA 19445 Infinite Source Communications Group LLC INSURER C: 7270 NW 12th St,Suite 300 INSURER D: Miami FL 33126 INSURER E: INSURER F COVERAGES CERTIFICATE NUMBER:55683783 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE USTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POUCIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.UMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXPDIUMITS LTR INSO INVD POLICY NUMBER IMM/DYYYY) IMMIDDMIYYI A COMMERCIAL GENERAL UABILITY CX2550706E 5/27/2020 5/27/2021 EACH OCCURRENCE 51,000,000 CLAIMS-MADE I I OCCUR DAMAGE TO PREMISES Ea occurrence) $50 000 MED EXP(Any one person) $5 000 PERSONAL&ADV INJURY S GENL AGGREGATE LIMIT APPUES PER GENERAL AGGREGATE S 2,000,000 POLICY❑jE8-. I 1 LOC PRODUCTS-COMP/OP AGG S OTHER: S A AUTOMOBILE LIABILITY CX2550706E 5/27/2020 5/27/2021 jEaaBcaeDnq NGLELIMIT slnduded ANY AUTO BODILY INJURY(Per person) S -OWNED SCHEDULED BODILY INJURY(Per acadent) $ AUTOS ONLY AUTOS _ HIRED AUTOS ONLY PROPERTY S AUTOS ONLY AUTOS ONLY I $ B UMBRELLA LIAB _OCCUR EBU061443002 5/27/2020 15/27/2021 EACH OCCURRENCE $1,000,000 EXCESS LIAR CLAMS-MADE AGGREGATE S 1,000,000 DED I RETENTIONS $ WORKERS COMPENSATION I STATUTE I I ETH. AND EMPLOYERS'LIABILITY Y I N ANYPROPRIETOR/PARTNER/EXECUTIVE ❑ N/A E.L.EACH ACCIDENT U OFFICER/MEMBEREXCLUDED? (Mandatory In NH) EL.DISEASE-EA EMPLOYEE$ If y describe ander DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ A Professional Liabiity CX2550706E 5/27/2020 5/27/2021 Each Claim:$1,000,000 Claims-Made Form Aggregate:$1,000,000 Prof Ded$0 Retro Date 8/23/2011 DESCRIPTION OF OPERATIONS/LOCA11ONS/VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached if more space is required) Evidence of insurance only. CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Miami Beach THE EXPIRATION DATE THEREOF, NOTICE WILL BE DEUVERED IN do EXIGIS Insurance Compliance Services ACCORDANCE WITH THE POLICY PROVISIONS. P.O.Box 947 Murrieta,CA 92564 AUTHORIZED REPRESENTATIVE Michael Christian ©1988-2015 ACORD CORPORATION.All rights reserved. ACORD 25(2016/031 The ACORD name and logo are registered marks of ACORD 556837/3 I INPSO 120-21 Nester I Petra I S/27'2020 8;30:14 PM (EDT) I Page 1 of 1 N 4 E 0 it a) A 4411;400 — Ii■ 7270 NW 12 Street 305.573.0089 Inisrani www.iscprgroup.com • ex Suite 300 12 o i �� Miami, FL 33126 m 0 0' V 4404044 D e 040444 • ' / "'� 2a1 ORGANIZATION AC RD CERTIFICATE OF LIABILITY INSURANCE DATE(MMIDDIYYYY) 04/17/2020 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Automatic Data Processing Insurance Agency,Inc. NAME Automatic Data Processing Insurance Agency,Inc. PHONE 1-800-524-7024rax AI�,Est): IANC,No): ADDRESS: 1 Adp Boulevard INSURERIS)AFFORDING COVERAGE NAM a Roseland NJ 07068 INSURER A: Trevekns Indemnity Company of Arena 25666 INSURED INFINITE SOURCE COMMUNICATIONS GROUP LLC INSURER B: INSURER C: 7270 NW 12th St INSURER D: Ste 300 INSURER E Miami FL 33126 NSURERF: COVERAGES CERTIFICATE NUMBER: 1451723 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POUCIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POUCIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. NSR ADDL SUER POLICY EFF POLICY EXP LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER IMMIDD/YYYY) (MMIDDWYYY) LIMITS COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE S DAMAGE 10 ReelED I CLAIMS-MADE I OCCUR PREMISES(Ea occurrence) S MED EXP(Any one person) S PERSONALS ADV INJURY S GENt AGGREGATE UNIT APPLIES PER GENERAL AGGREGATE S 1 POLICY I I'ECF LOC PRODUCTS-COMP/OP AGG S OTHER S AUTOMOeLE LIABILITY COMBINED SINGLE UNIT $ (Ea accident) ANY AUTO BODILY INJURY(Per person) S OWNED SCHEDULED BODILY INJURY(Per accident) I _AUTOS ONLY AUTOS HIRED NPROPERTY DAMAGE $ AUTOS AUTOS ONLY AUTOS ONLY (Per accident) { UMBRELLA LIAB 1 OCCUR EACH OCCURRENCE EXCESS LIAB CLAIMS-MADE AGGREGATE S DED I I RETENTIONS S WORKERS COMPENSATION ERTUTE I I ER OIH- AND EMPLOYERS'LIABILITY YXI PSTA A ANY OFFICER/MEMBEREXCLU DTXECUTNE fl N/A Y UB9M39657720 04/12/2020 04/12/2021 EL EACH ACCIDENT s 1.000,000 (Mandatory In NH) EL DISEASE-EA EMPLOYEES 1.000.000 If yea RIPTIOe under DESCRIPTION OF OPERATIONS below EL DISEASE-POLICY UNIT S 1.000.000 DESCRPTION OF OPERATIONS I LOCATIONS I VEHICLES(ACORD 101,Addalonal Remarks Schedule,may be attached it more apace Is required) This certificate of insurance includes a Waiver of Subrogation in favor of the certificate holder. CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE CITY OF MIAMI BEACH 0/0 EXIGIS INSURANCE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN COMPLIANCE SERVICES ACCORDANCE WITH THE POLICY PROVISIONS. P.O.BOX 4668-ECM#35050 AUTHORIZED REPRESENTATIVE New York NY 10163 I � ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD • •■ 7270 NW 12 Street 305.573.0089 www.iseprgroup.com B:: Suite 300 I RELEVANT EXPERIENCE OF PRIME PROPOSER t'0,- . :_ . .... ..-h. HISTORY Overview Infinite Source Communications (ISC) is a full-service communications firm, specializing in public relations (PR), marketing, public information (PI), website development and graphic design on a local, regional and national level. ISC is 100 percent local with our main office located only 15 minutes from City Hall. Our team has conducted public outreach on more than 300 projects ranging 11 z. from all phases of transportation and infrastructure improvement projects, disparity studies, special events, and public safety marketing campaigns for a number of transportation driven government agencies, businesses, non-profit organizations and municipalities in South Florida and Nationwide. We have executed outreach in every municipality and census designated neighborhood in ''' Miami-Dade County, and possess relationships with municipal representatives, "' major stakeholders and community groups throughout the area. t INFINITE SOURCE 4 COMMUNICATIONS GROUP We served on other contracts, similar to this, for FDOT Districts Four and Six (Miami-Dade, Monroe, Broward, Indian River, Martin, Palm Beach and St. Lucie t. Counties) representing the Department and other municipalities from the Florida Keys to Vero Beach. ISC is familiar with managing contracts of this nature and understands the resources required to successfully meet contract expectations. Our PR services expand beyond government agencies to the private sector, which allows our team to tap into current communication trends and introduce new outreach tactics on our government contracts.We managed clients right here in Miami Beach, such as Duck Tours Florida, Gustavo Briand Salon and Reviv Med-Spa South Beach. Other clients include Modani Furniture (Nationwide and in Canada), L'Appartement Concept Store, the Electric Vehicle Institute (Nationwide), Partners in Education of Broward County, Voices Elect (Nationwide), and the Pompano Beach Chamber of Commerce. We will use our extensive media training and professional development to fully execute the goals of this contract. ISC is made up of skilled Community Outreach Specialists, support staff, graphic artists and web designers, with an understanding of community outreach. We are able to handle a p-, ': 8 variety of tasks, implement process improvements,accurately and ., efficiently serve and speak on behalf of the City from day one. All proposed staff members have relevant experience executing ' � outreach for transportation and infrastructure improvement r- projects for government agencies, specifically Miami Beach. n The team is trained in the latest Miami Beach communication w-w ; ma' `.a and design guidelines and will continue to apply them on all ' deliverables. We not only know how to perform the services Aar a�ll� 1.1111 111111111L required, we know who's who within the City, external agencies and throughout the community at large. Team ISC at the 2020 Safe Street Summit - SIM • •• 7270 NW 12 Street 305.573.©089 www.rscprgroup.com Suite 300 - ANL 2.2 RELEVANT EXPERIENCE OF PRIME PROPOSER • ` k ISO's History in Miami Beach Since ISC's inception in 2009,we have represented the Citybyexecutingoutreach w. pp � ,Iii.' -i, 77,F,== for construction projects and special events. More importantly since 2012, ISC was L-,,,, , � �;'„--,' selected as one of the prime communications consultants on this contract and is "i, i;i . . , "g I actively engaged on multiple projects. We have experience in developing Public �_" ,, Involvement Plans (PIPs) for infrastructure improvement projects in every North- f' a ` . ' " -' gar Middle-South Beach neighborhood in Miami Beach, as well as coordirtated , numerous outreach events. ISC is recognized for our understanding and forward- '`. -41_ ''t ' - .i thinking communication strategies, often called upon by City departments to I '' '' t 444 strategize community outreach practices and messaging. Most recently, we were rt - �=. ti€ r-. contracted by the Office of Marketing and Communications to develop the R.I.S.E -Yoga at the Pier'South Pointe Park Pier 3-1L, Grand Opening Eyeni Guide in an effort to streamline internal and external communication and educate users on resilience. This guide is not only being used by the City and its public relations consultants; but it was launched across the County, Resilient 305, to serve as a guiding principle for creating a uniform message. � e \ , , 4% More than 40 ISC projects were, or are being executed, within CMB on , behalf of the Office of Capital Improvement Projects (CIP), Public Works Department (PWD) Marketing & Communications, Transportation, and } p ; , • •. •• •. , • ` FDOT. In addition, we currently serve the City in executing PI for a multitude j s of high-profile projects including the City's first road raising and pump station installation project in the Sunset Harbour Neighborhood, Palm ,$ and Hibiscus Islands Neighborhood Improvement Project, 19 Street Pump Station Installation, the CMB Integrated Water Management Program with ' '=`'r Jacobs Engineering, Smart CityLighting System with Johnson Controls, and F the Miami Beach Convention Center Renovation and Expansion Project. Palm&Hibiscus Ground Breaking Ceremony We possess unmatched experience developing hundreds of community outreach programs responding to crisis communications, high profile assignments and executing outreach in a fast-paced environment. ISC witnessed, first-hand, the evolution of CMB communication, while adapting to internal and external staff changes, new processes and assisting the City with executing new programs. We are familiar with the goals and objectives of CMB leadership and its constituents as it relates to various topics including sea level rise and flood mitigation, blue-green infrastructure,utility and - .. roadway upgrades, transit, safety and environment improvements and many _ '` other initiatives for a better Miami Beach. . i • . :i1- Our team fully understands Miami Beach's unique blend of affluent residents, " , global visitors, historically significant infrastructure, major holidays and events, `" demographics, and world-class, tourism-based businesses.We pride ourselves ,_ on being a trusted liaison as we represent the interests of Miami Beach and the . ' " community at large. ISC Assistant H Liaison al Ilse S ormwaier Management Prccram Commundv Meeting e 0 • e i 0 r. 7270 NW 12 Street Ej 305.573.0089 Luzwww.iscprgroup.eom H :: Suite 300 15 u •■ Miami, FL 33126 �, r m fi 1 Mi 2.2 RELEVANT EXPERIENCE OF PRIME PROPOSER , ,. CAPABILITIES Service Leaders ISC is well-known in the industry as a leading firm for providing professional and ISC SERVICES innovative outreach methods through the use of both grass roots and interactive web- Public Relations and Marketing based applications. These platforms provide our multifaceted target audiences with Public Involvement a clear visual understanding of present cnd future transportation improvements. In Social Media Management addition,we produce creative collaterals, in-house, in English, Spanish, Creole and Audiovisual Production Portuguese. We also generate digital and print marketing and advertising content Graphic and Web Design Branding media kits, and talking points,websites and other audiovisuals using the latest video, Brand Management photographic and drone technologies. More often than not we are called upon Event Planning to assist with developing templates, style guidelines, and tailored marketing and Government Affairs PR campaigns. ISC also produces collaterals including media kits, speeches and lobbying Media Coaching talking points. Our firm successfully executes public meetings and special events, Media Buying and Advertising builds stakeholder consensus, crisis management, provides customer service and Promotions communicates effectively with impacted stakeholders, the public and the media. Copywriting Special Event and Campaign Managers We are experienced at hosting public meetings, charettes, major events and campaigns from organizing ribbon cutting and groundbreaking ceremonies, to hosting industry forums, summits and galas. Our team works with clients to generate marketing campaigns through the use of simplified and visually stimulating content. ISC also has the ability to manage budgets through sponsorships and in-kind donations. We were recognized by FDOT with Teamwork and Prudential Productivity Awards for our efforts in public outreach.Tasked with generating all Drive Safe Krome Avenue (DSK)campaign messaging, partnerships, branding and strategies, we successfully worked with FDOT to reach over 2.3 million people and the Drive Safe message is used today Countywide. Moreover, we engaged over 20 municipal partners, key media placements, and over 1,000 Miami-Dade County resident participants at the Calle Ocho Ciclovia "Open Streets" Event. Virtual Communicators Prior to COVID-19 ISC managed outreach and ,� , .,.r- internal staff coordination via virtual platforms such ,.. I .. ,J as GoToMeeting/Webinar, Microsoft Teams, Zoom and Facebook Live, including hosting various public meetings both in-person and virtually to reach a larger .1‘., ? audience. This experience allowed our team to quickly II switch gears in our overall outreach approach to virtual }AZ:i . ,irp, t. Microsoft Teams methods and maintain a continuous level of service on all projects. Since June, in response to COVID-19 social ,..;r _...._ . ....; _ _..-..., distancing measures, we executed more than 15 virtual public meetings educating and engaging over 1,000 members of the public online for various transportation projects.Our SW 10 Street PDE Study Webinar Series was recently showcased as a best practice to all FDOT Districts and consultants by the Central Office — Office of Policy Planning. : :: 7270 NW 12 - `: Ej 305.573.0089L.) www.iscprgroup.com ■ II II Suite 304 ANL Miami, F. C C C t E; I fit' k` »� .. 2.2 RELEVANT EXPERIENCE OF PRIME PROPOSER Construction Public Outreach Experts Proven Outreach with Other Government Agencies One important advantage the Infinite Source team possesses is our understanding of how construction projects are executed, Agencies Districtwide/Citywide Contracts while beingable to developinformation that turns technical :::— ... .. • FDOT D6 Construction Public Information engineering terms into easy-to-understand concepts. We ::: :: • FDOT D6 Design Miscellaneous Public Information I I • FDOT D6 Traffic Ops,Planning and GEC Contracts have a clear understanding of construction operations, con • FDOT D4 Design General Assignment read plans,and understand how these activities will impact the affected stakeholder.This allows us to properly plan outreach Major Construction activities in advance, participate in discussions at meetings • FDOT Alton Road and Collins Avenue from 5 Street to and provide guidance that will provide a non-engineer Michigan Avenue perspective and help mitigate potential impacts that may arise • FDOT Cow Key Channel Bridge Rehabilitation during the project. Throughout the team's years in this industry • FDOT Biscayne Boulevard Reconstruction • FDOT Palmetto Express Design and Construction we have successfully handled projects that include: • FDOT 75 Express Design-Build Construction Installation • Roadway reconstruction,road raising,sidewalks and resurfacing • WASD South Miami Heights Water Main • Neighborhood reconstruction including pump stations • Drainage work,including deep wells and sea walls Campaigns • Highway reconstruction and Managed Lanes r.1; • FDOT Drive Safe Krome Avenue(Aggressive Driving) • Intelligent Transportation System (ITS) • FDOT Drive Safe(Aggressive Driving) • Bridge work • FDOT Put It Down(Distracted Driving) • Traffic s'gnal and pedestriar lighting and signalization • FDOT 1-75 Palm Blvd Park&Ride Marketing Campaign • Decorative crosswalks,both stamped concrete and thermoplastic • Driveway harmonization Countywide/Citywide Initiatives • license Agreements • SMART Plan Corridors—TPO East/West-Beach • Right of Way encroachments Corridors&FDOT Kendall Corridor Studies • Emergency Repairs • TPO Factors Affecting Transit Ridership • SFTRA 2045 LRTP Website&Social Media Special Project Coordinators Many times, ISC is tasked with special projects, last minute Special Events staffing requests, graphics or audiovisual requests with a • TPO Bicycle Summit— 1st Annual quick turnaround and we deliver every time. Some tasks ■!■re • FDOT Doral Freight Summit • FDOT Hialeah Freight Industry Forum include serving as the official photographer for Governor • FDOT Tentative 5-Yr Work Program Hearings Ron DeSantis at the CS/SB/7070 Signing Event and HIV • FDOT Days 2018&2020 County Initiative Press Conference at Jackson Hospital with • Ciclovia Open Streets on Calle Ocho • Miami Gardens Drive Park&Ride Ribbon Cutting Lt. Gov Jeanette Nunez, assisting the State Aviation Office • Cruizn'for Crime Stoppers Motorcycle Run with capturing video and drone footage of the Miami and • Miami Dade Transportation Summit(Canceled due to Key West sea plane industry, responding to event changes CovID-19) for FDOT's Monroe County Tentative Work Program Public Hearing after the effects of Hurricane Irma in 2017 and Special Projects conducting a Countywide Transit Ridership survey on behalf • Governor DeSantis emergency photography of the TPO using Zoho survey's skip logic technology. Having J • FDOT District Six Style Guide • FDOT Aviation videography&drone footage a staff that is trained in all aspects of the job is key to being • TPO Social Media Messaging able to respond to requests quickly and professionally. • CUTR Bike/Ped Focus Group a; a 3 ■■ 7270 NW 12 Street Ej 305.573.0089 www.iscprgraup.com Oa: Suite 300 ■■ Miami, FL 3312{`°,, ' „^ 7 • _- m -. e ,, �w, ._,. 4 , 4- — 2.2 RELEVANT EXPERIENCE OF PRIME PROPOSER ,, -.,,------------ . ISC Resources ISC brings the City an abundance of in-house resources that aim to maximize the budget and are offered to the City at no additional cost.All of these tools are as important as knowing when to use them.We know how to use the right tool for the right audience at the right time! •e e♦ Event Equipment • We house pre-fabricated CMB event signage, tablecloths, chairs, outdoor tents, podiums and audiovisual equipment to host any special events including ground creaking and ribbon cutting ceremonies, press conferences and other public meetings. SEEM • mMomilM Neighborhood Databases I0 ,iiiaHaving worked in nearly every neighborhood within CMB, our team possesses an extensive lis' Meof stakeholder databases filled with contact information, phone numbers and email addresses of Im residential and businesses property owners, occupants and house managers. We have over 5,000 ,....... ® registered email addresses avai able for CMB use. �8Partnerships Our local and global campaign success cannot be done without strategic partnerships.We have strong t^ relationships with Miami Beach Police, Homeowners Associations (HOAs) and community groups as V 0 well as other government agencies and media to assist in spreading the message across all platforms. nc......0 Online Applications To keep up with the everchonging times and technology, our team has a variety of software to aid in community outreach and cast a wider net of engagement online. Applications include: Constant Contact,Mail Chimp,Zoho Survey, Survey Monkey,Zoom,GoToMeeting/Webinar, Microsoft [earns. .1., rFeStream - streaming live on up to 50 on!'ne platforms. gg • g Audiovisual and Production Equipment _ _ _ ant in-house production team car make any vision come to life and broadcast it in an instant. We house a variety of audiovisual hardware, drone photography and videography gear, including our broadcast equipment: Sling Studio. M IMODIMOD • 7270 NW 12 Street 305.573.0089 L,...i www.iscprgroup.com : :: Suite 300 i8 CM a �� Miami, Ft. 33126=--` ' • " ' •."•< • • • • • •..,* '• it k' li ,.. 0 • • ,,II A fg.n 2.2 RELEVANT EXPERIENCE OF PRIME PROPOSER Miami Beach Projects 1.Integrated Water Management Plan(citywide) ''� 2.Smart City Lighting System Plan (citywide) ,g '' 3.R.I.S.E.Guide Communication Policy Plan (citywide)) 4.NW 79 Street Repaving Project(PWD) • _ 5.Central Bayshore/Lake Pancoast Neighborhood Improvements(CIP) t 6.North Bay Road Drainage Improvements(PWD) ��� 7 Dade Boulevard Sea Wall(PWD) -Hermese;; �, 8.Sunset Harbour Pump Station and Road Raising (PWD) v 9.Chase Avenue Feasibility Study(Transportation) .4''''',•'4,<15,',,- 10.Lower North Bay Road Neighborhood Improvements(CiP) �` _ 11 Muss Park Reconfiguration (PWD) 12.West Avenue Bridge PD&E Study(PWD) ,, '<< a; 13.Miami Beach Convention Center Renovation and Expansion (City Manager's Office) 14.22 Street Watermoin Replacement(CIP) 15.Convention Center Park Construction(CIP) 16.Carl Fischer Sea Wall(PWD) 17 17 Street Drainage(PWD) ,,::iktv.; - , 18. 19 Street Pump Station(PWD) .t_ tV 19.City Center 9A Neighborhood Improvements(CIP) l''•.!.;.'„,';':4K"'•,, ,t 20.City Center 9C Lincoln Road from Washington Ave to Collins Ave(CIP) 21.Palm and Hibiscus Islands Neighborhood Improvements(CIP) ' 2.2. Meridian Avenue Drainage Project(PWD) Iiii'',',11.;;',‘',,i'il 23.South Pointe Park Pier Reconstruction(CIP)) M 1 D ��� FDOT Transportation Projects 1 24.Collins Avenue Planning Study i ,', 25.Rapid Flash Beacon(RRFB) Education Campaign Outreach on Collins Avenue Mi t. 26.Alton Road from 43 Street to Allison Road Design 27 SR A 1 A/Collins Avenue at 36,83 and 87 Street Design 28.SR 934/Normandy Drive at Rue Granville and Rue Versailles Design 29.SR Al A/Collins Avenue at 79 Street Design 30.SR AlA Indian Creek Drive from 63 Street to Abbot Avenue Design 31.Alton Road at Michigan Avenue Design 32.Alton Road from Michigan to 43 Street Design 33.SR 907/Alton Road from 43 Street to Westbound SR 112/1-195/Julia Tuttle Causeway Design 34.SR 112/W 41 Street/Arthur Godfrey Road and Jefferson Avenue Design 35.Put It Down-Safety Campaign Outreach on Alton Road SO' UTH 36.SR 907/Alton Road at Dade Boulevard Bridge Design 37 SR Al A/MacArthur Causeway Bridge Design 38.Alton Road from 5 Street to Michigan Reconstruction 39.Collins Avenue 5 Street to Lincoln Road Reconstruction Miami-Dade TPO Project 40.SMART Plan Beach Corridor-Land Use and Vision Study r,, fit..+ _• • 4 •■ 7270 NW 12 Street 5.573.0089 Lima.1 www.iscprgroup.com El as Suite 300 - -sm. •• Miami, FL 3312•' 000006, 06 , 3 6 � ... .:.�. wq r 'v=r ae wrxc."?'a t-,:,,,,'. gym:',::::'i,.?"' QA� \ - 1W. 2.2 RELEVANT EXPERIENCE OF PRIME PROPOSER t Neighborhood Project: Palm and Hibiscus Islands PPI LLiaison, Assistant Pt Liaison, Neighborhood Improvement Project - Design - Build Graphic Designer ' , I4', ,.'i, WU. :. VM !c Agency/Client: 4IA Scope of Services: Miami Beach Office of Capital Neighoorhocd keconstiuciion, Utility Upgrades and Rood Raising,Utility Undergrounding and TECO Improvement Projects Gas Relocation Coordination. Contact: Project Description: Lauren Firtel Miami Beach, Neighborhood Affairs Miami Beach is installing three pump stations, a new water line, drainage structures, roadway Coordinator f, reconstruction and hardscape features in one of Miami Beach's most affluent neighborhoods, Palm t' ' c ' ' <" ,'Cs.' and Hibiscus Islands. ISC was assigned to lead public outreach and serve as the main point of Lz�ti�_anr re`s` r it�euc 1,, �: l'Q contact for all public inquiries.We were tasked with developing an outreach program and included organizing a groundbreaking ceremony, community meetings, developing project maps, advisories Start Date: and other materials needed to manage the communications on the project. Key coordination items ffi include working directly with the contractor to fulfill the execution of obtaining license agreements for January 2016 driveway harmonization, back to front water meter conversions,and ongoing construction operations with hundreds of residents. In addition, the team was responsible for tracking all adjacent projects Completion Date: including TECO gas relocations,utility undergrounding,and private construction. Ongoing The PIO;earn was responsible for obtaining over 200 signed water meter conversion agreements and Cost of Services: over 100 property harmonization agreements. In addition,working with the community on a daily basis $367,,450 to communicate ongoing construction activities.We are tasked with the distribution of weekly community updates,scheduling and attending field meetings,maintaining daily call and inquiry logs and developing Term of En •9 J '., „= project information.This project is one of the first sea level rise mitigation improvement projects in Miami + ears ` Beach and is referenced when implementing future infrastructure improvement projects. Y i, Overall ISC has built strong community relationships as a trusted source, conducted hundreds of meetings and built consensus on roadway harmonization,sent more than 185 advisories via constant TEAM INV LVE ', contact to the community keeping them informed of all activities. 1.01 Ali MONICA DIAZ f .4 j f QEV r, f rr>7jr..~ }' � lhtnill•Iti Nosy 9,2019 77��_. 6:10 PM r,,,,. land Pale n!4 56 0001 Avenue t{. ilff ---. '1614- 'Q[MIRANDA BRIMNORWINS RIVAS { ....�., ,,. ......... z,..;... , ;.)1'.'':.' ... ki :P des=. t[ •••• 7270 NW 12 Street 305.573.0089 lima 1111 www.iscprgroup.com g •• Suite 300 20 •c•+ .41a. Miami, FL 33126 • • • • • • • • • • • • • • • . • • • • .., .._.v...: ..oma ,.,x .+.. .. E^, v°-F &try Twmi.v.P`S?:;"F ,:.a. .* Xi9'„gi.ft¢rA.YS=aHg ,x .x,... • • ,"e • • e a m a e q m .'" °`:%i; x Facility Protect: iViionii beach Convention Center ole: 'ubfic Information Liaison, Renovation and Expansion raphic Designer F, •gency/Client: Scope of Services: is iami Beach Office of the Renovate and reconstruct portions of the Miami Beach Convention Center and the surrounding areas. rtv Manager Project Description: ontact: tt ISC was contracted to oversee communications for the renovation of one of Miami Beach's most aria Hernandez, famous venues and historic building. We represented the City Manager's office by coordinating all "ragram Director _ construction related activities with surrounding stakeholders, the media, sporting events and special 't) ) events such as Art Basel, Design Miami, Miami Marathon and the Auto Show and religious holidays. .r,,..,,!---,,-4,--',,,,,, r ' h;:- The team developed a detailed communications plan and outreach collaterals with a branded project ' design that was used for the life of the project. We maintained a calendar of outreach activities . i that outlined a series of e-blast notifications based on project milestones cad MOT. In addition, we tart Date: maintained a comprehensive weekly outreach report that identified pending inquiries and upcoming 015 events with various venues such as the Botanical Garden, Holocaust Memorial, The Fillmore and New World Symphony. ISC was challenged with coordinating all events during major construction ompletion Date: operations and managed to successfully work with these venues to maintain business operations. Many ' 018 residents who reside adjacent to the building were affected by noise and operations occurring after hours inside the building. ISC anticipated activities, notified the residents in advance and responded ost of Services: to complaints after hours as needed. `, 198,000 s The team worked with Marketing and Communications and the City Manager's Office to distribute erm of Engagement• notifications via social media and to all staff members as needed, in addition we responded to local ii and national media requests and participated in regular tours recording the progress of the project Years through project videos. We also documented all outreach activities in weekly e-blasts via Constant Contact to more than 1,000 stakeholders and worked with the project team on a monthly outreach report that was presented to the City Commission. °'ED 4, , ' , , , P , ,,,,,,,,,,,a:,,,,,:, '/ .` A,. ,,2:,, fS .3 ,+ ,Ai�i s ,,i,,,,:,,,,,:,z,,-, k_ ,;,,,,,„tis:1.,,:kliti f.. ' *it1.1. 7'. ' ' * ' '_, , ":',.,_, „ g.. a -- , '-.,illr - ' ''r- I. . .., 4,-4,,,, -—_. . , , , N ,:if 1 .,..w,. __ •• 7270 NW 12 Street i5.573.0089 Li,...3www.iscprgroup.com a ** Suite 300 ry i Miami, FL 3312•." C 5 • . S @ • • • • • • • . -• ... • ' — - .. r ' r A . m z ,, °+ ' "fi"�kf;r,-„,,,,,,,„:4i,„,4,,„,„,,,,,,,,,-0,,,-,-;-.,..' .g-¢. Y i,,,-,a,4' 4„ .a .. :4w- -,..a.,w.».z,-.-.-s,=.., .;-4;"' °F, - ,,�IM���,.. Role:. ... .. .._..__. : .. Park Project: Convention Center Park Public Information Liaison, Graphic Designer Scope of Services: Agency/Client: - Installation o a new park where the P-3 Parking Lot was located as part of the Miami Beach Miami Beach City Manager's i Convention Center Renovations and Expansion Project. Office Project Description: Contact: • ISC is in charge of spearheading all community outreach activities as it relates to the Sabrina Baglieri, Senior Capital t Projects Coordinator construction of the new Convention Center Park, located where Me P-3 Parking lot previously ..i0!:..-0,/3-/:-',"' `g existed adjacent to City Hall.This 5.8 acre park features 500 new trees and stunning public ;ni.,, u, cqf1 , ',,,ion, he<,ci+' art. Additional features include open lawn spaces, shade areas, walkways, lighting and a veteran's memorial, public restrooms and a flexible area space. The tearn assists with the execution of the groundbreaking ceremony, generated a project fact sheet in English and Start Date: Spanish,construction advisories and disseminates information via door-to-door and Constant April 2019 Contact.All materials were developed using the R.I.S.E.Guide templates and vetted through the Communications Office.We also maintained on events calendar to assist with adjacent Completion Date: event coordination that would affect this work such as Art Basel and Design Miami and Ongoing 3 special events at the Botanical Garden and Holocaust Memorial. Cost of Services: Ongoing activities include the coordination of roadway and sidewalk closures along $40.000 Meridian Avenue, street closures on 18 Street and 19 Street as adjacent project utility work from FPL and other companies. Information was sent not only to local residents but via the Term of Engagement: Communication's Office social media and e-blast platforms as well as through the City 1 years Manager's office to inform staff of ongoing construction. We are responsible for attending progress meetings,documenting all outreach activities and assisting the team as needed. TEAM INVOLVED � " ADVISORY RISING �. , r • Convention Center Park AFIOVF work uhea. - :- ,, ;{1 • of when M e.,. MONICA DIAZ � .r -" H • ' : ,-,044.- . . , .44,.-.(w.,.. i t,q '` . = 11 f P. r' -: _ who to ConteN _ .... ° t i MIRANDA BRIM <a ...._.,..._..... —i■ 7270 NW 12 Street Ej 305.573.0089I• www.iscprgroup.com • a• Suite 300 • •• 22 All Miami, FL 33126 e ,. r .... �'S;33n z° .�.VA'''''N- i ,. ° kkowc * mm „ ta ,, _', 2.2RELEVANEXPERIENCE OF PRIME PROPOSER itf , Special Project: R.I.S.E. Guide . . Role: x. O,.. a,r. . • Project Manager Scope of Services: Agency/Client: Special Assignment, Template Development, Graphic Services, Talking Points, Protocol and Style Miami Beach Office of Guide Development. Marketing & Communications Contact: Project Description: Tanya Daniels, Miami Beach, i Project Description and Role: ISC was charged with developing the R.I.S.E. Guide, a comprehensive Marketing & Communications style and protocol guidebook to serve as a resource for City employees, as well as consultants to Director communicate and engage with Miami Beach residents using a cohesive message and uniform look. -' ' 3f r''` ISC was responsible for meeting internally with the City's ULi Communications Sub-Group, made up y„').-'f''`''-•:” ' '''''',1'''''''''-`'. ?.c..."‘)' LL, internal departments,to discuss communications tactics and protocols.ISC took the recommendations from the ULI report,requests from the ULI Communications Sub-Group and utilized ISC's Miami Beach Start Date: field experience to generate this comprehensive style guide for communica=ng externally to the public. December 2018 We were also responsible for generating collateral templates and reporting framework. ISC worked Completion Date: directly with the Marketing and Communications office to generate a Frequently Asked Questions May 2019 ii, section on Resilience with the intent for internal departments to be able to respond to the public with a consistent response and message.The City adopted the R.I.S.E.Guide as a tool that is now utilized on r. Cost of Services: all projects at the onset of a project within the City. It was also presented to other local municipalities $12,750 in an effort to adopt similar strategies Countywide for a unified message throughout South Florida as it relates to resilience. Term of Engagement: 6 months Template Development Included: • Advisories and Door Hanger • Monthly Report • Community Impact Questionnaire • Neighborhood Profile , _, �_ �.. ,-,.— • •Customer Survey PowerPoint • Letterhead • Project Charter and R.I.S.E Plan TEAM INVOLVED t* s MONICA DIAZ MARIA ALZATE 14 " '' • , : � ,t . " v o , / ;2frj til .. ..,.„.. , ..„ . NORWING RIVAS " V,�_ ,, ..411R-41/ k. ■■ 7270 NW 12 Street 305.573.0089 Lim. www.iscprgroup.corn 0 :s Suite 300 23 ANL i Miami, FL 33126 �,•x,. .s. Av is, -oF� A., „, .i•,..x,.s. .{?` : - , .-: � �.... � ._ ',�. . �,, ss...,.,. 2.2 RELEVANT EXPERIENCE OF PRIME PROPOSER Citywide Resilience Project:Jacobs' Prime Contract No. RFO 2018-312-KB within the City of Miami Beach for the Blue Green Role: Public Information Liaison Stormwater Infrastructure, Road Elevation Strategy, and Neighborhood Project Prioritization :. Agency/Client: ,. Miami Beach Public Works Department Scope of Services: P blic in.olvemcnt Planning,Community outreach,Community Meeting Coordination and Promotions, Contact: Graphic Services, Presentations to City Commission. Nelson Perez-Jacome, Miami Beach, City Engineer, Project Description: °05 c/3 ,,*: ::,..t C SC provides Public Outreach, Community Engagement and Stakeholder Management services in i'eisor1Pr=re7-hi-o ":" support of Jacobs' Prime Contract No. RFC) 2018-312-KB within Miami Beach for the Blue Green miorn.be;,rr,`,.c;,;: Stormwater Infrastructure, Road Elevation Strategy, and Neighborhood Project Prioritization. ISC worked with Jacobs, PWD, and Marketing and Communications to plan and execute citywide Start Date: community meetings,one in September 2019 and the other in January 2020,to discuss the City's latest July 2019 efforts on the Blue Green and Flood Mitigation efforts. ISC was responsible for working with Jacobs ti to prepare all meeting presentations, interactive engagement activities and visual displays for public Completion Date: viewing. ISC developed the PIP for educating the public, conducted project research, developed February 2020 ' meeting materials and assisted the City with disseminating the meeting invitations via Every Door Direct Mail (EDDM , door-to-door distributions, and e-blast notifications. ISC was able to utilize the City's T. Cost of Services: eexisting resources and work with the team to place advertisements in the Miami Herald,post on social $109,223.50 media, and stream the meetings live via MBTV and Fecebook. The team received more than 203 attendees and.50 comments from the public.We understand that documentation is key and we were able to generate detailed reports capturing all outreach efforts and participation outcomes as well Term of Engagement: as generated a record of frequently asked questions that were used to present to City Leadership,the 7 months (TWO I and 2) Sustainability Committee and Miami Beach Commission. Accomplishments include Generating interactive engagement at public meetings to get neighborhood TEAM INVOLVED specific feedback,supporting the City with fulfilling media inquiries,informing and engaging more than 50,000 residents through the use of direct marketing,social media,e-mail notifications and seaming live via MBTV. "tiy it ,„:„,,,,,,;,,----:Aiefisdar 'i ' marr s' f, l .. r MIKANEM MiTO ENDRe 5OU 'gym V` ,----, ' ' "' k6AiCCYb.J4 MICN£t!£Pgut€r A#.EMANDE, 4 1• 7270 NW 12 Street ::1 305.573.0089 [...3 www.iscprgroup.com 0:: Suite 300 •• ..� 33126 •.a•'. ii • • • �! .< ... . f < 9 .. ..3 any''' a 3 5 .,"'4.1-:,";f:',-A' "'.r x 1-. .144.1,41011,y,44,'`,,,,, , .. ^,aL4P �,.,,: . f4,6,:; . ,L'• ,9 a ,,,,,, ..5 <.a. • 2.2 RELEVANT EXPERIENCE OF PRIME PROPOSER . 9pX' ,"Y �5 ",i '' '' Safety Campaign Project: Drive Safe Krome Avenue Role t Manager/Public Aggressive Driving Marketing Campaign , , Information Outreach sx s u�r .;. ..xr .sem: .qas <a=.•,: � .ra <.M,..x s,.„ - �+.a•:�;. :.::, 9 Agency/Client: =: Scope of Services: Florida Department of Safety Campaign Development, Marketing Materials Design and Printing, Event Planning, Pop-up Transportation il Events, Medic Relations, Graphic Services, Social Media,Website. Development, E-Blast Marketing ic via Constant Contacts. Contact: Carlos Sarmiento. Community Project Description: Traffic Safety Programs This campaign was developed in partnership with Florida Highway Patrol who reported 230 crashes Coordinator and 12 fatalities since January 2014 on Krome Avenue, the Metropolitan Planning Organization .?:,"[•;.,-i./0 'i-f' (MPO) and additional campaign partners.The campaign ran from October 2014 to March 2015.A soft launch began in September 2014 with increased enforcement along Krome Avenue. Campaign closure took place at start of the first Krome Avenue Improvement Project in March 2015. Start Date: September 2014k The campaign involved 15 partners and 15 events that led to a total of 1,334,608 media impressions. The campaign generated 2,295,889 public impressions in total through unique outreach whichh Completion Date: included outreach events, partnerships, e-blasts, social media, media kits, website banners, and May 2015 street team promotions. The ISC team was tasked with branding items in English and Spanish for the campaign that included:a logo,posters,three car decals and postcards,videos and speeches. Cost of Services: $50.0004-/- ISC planned and executed pop-up events that were tailored to the campaign's demographics and was the first firm to implement car decals as a marketing tool for this campaign.These events included student outreach at different Miami-Dade Public Schools, special events such as the Transportation 8 months Summit and pop-up events at various gas stations. In addition, ISC researched existing events such Term of Engagement: ias the International Chili Cook off to participate in as part of the campaign's outreach efforts. ISC is . specialized in implementing creative outreach events to attract attention to project messaging which engages the target audience. TEAM INVOLVED Due to the campaign's success The Drive Safe campaign was adopted by FDOT and is now used Districtwide annually. 14— - _ _ "" ilk , -- ,(44: .., : riy' • - � - STAY OUT or r& E�'T S[QTS s mo ' i ROAD o MONICA DIAZ "'` � ° :1. ile�n.. -•sate».. i s: 7270 NW 12 Street ® 305.573.0089 Liciemi www.iscprgroup.com 0 i. Suite 300 25 .� Miami, FL 33126 .- * g , T , 2.2 RELEVANT EXPERIENCE OF �PRIME PROPOSER . ° �� . ay, ` Project: Districtwide Public Communications Consultant Coramf Services for miscellaneous projects and special events Community Outreach Specialist in Miami-Dade and Monroe Counties Agency/Client: em -,,x ......m. a_.s ._,/a ,...,., .,. a.aax Florida Deportment of Transportation Scope of Services: ri Assist FDOI.District 0 in its effort to inform the public or Miscellaneous Projects,assigned through the PIO office for li he Internal Desiar,Planning,Traffic Operations,Maintenance and Consultant Management offices.Additionally, Contact: 1 assist the PIO office with various public outreach tasks on an as needed basis. Tish Burgher, Communications Manage Project Description: • 1)71 r).. 2''% SC sL i s.s.i::y serves FDOT as the lead Districtwide Public Information(PI)consultant,as well as provides PI on transportation projects for all phases throughout Miami-Dade and Monroe counties.We are spearheading design public outreach for two of the largest reconstruction and road raising projects within FDOT District Six along Alton Start Date: Road from Michigan Avenue to 43 Street and from 43 Street to Allison Road.Under this contact,ISC has handled September 2011 numerous design projects within the City of Miami Beach referenced on page 19 of this proposal. Additional work includes planning and implementing Community Awareness Plans (CAP), developing and disseminating project materials to the community in-person,via mail and e-mail distributions,working with local elected officials Completion Date: and other government agencies.We generate project material such as notification letters,fact sheets/post cord December 2022 templates which reduced printing and postage costs by 60%.We develop press releases website project pages, project videos,and other graphics and collaterals at the request of the Department in English,Spanish and Creole. Cost of Services: The team assists the Department with coordinating special events, providing support to Central Office and the $2,484,718.33 Governor's office. t Term of En q ement. n Achievements included the lourch of a FDOT Public Information Process Style Guide, Implementing Electronic g Archive System,the development of an Agency Stakeholder Database,and creating a Public Information QA/ Two, full 3-year terms and One, 1, QC Process Form.These PI processes are currently utilized as FDOT communication standards for all Plconsulting 2-year extension firms serving the Department.In on effort to facilitate communication efforts with the community,ISC encouraged the PI Office on the use of FDOT social media including Facebook,Twitter and YouTube. t - .,.- . —a. - .. We play an important role as the Department's Intergovernmental Liaison for the Tentative Five-Year Work Program where we ore responsible for coordinating director briefings with all 24 Miami-Dade TPO Governing TEAM INVOLVED Board Members and Five Monroe Board of County Commissioners to discuss the Work Program.We also plan Districtwide Public -earings,these hearings are held in-person, hosted on GoToWebinar and ISC was the first firm at the District to strum via Facebook Live.ISC is tasted source for handling a variety of tas<s most recently asked to produce various videos,talking points and presentations for special projects including the coordination of the upcoming FDOT Days Virtual Event on September 15,2020. [nvtrcaAtsnaE rr i7s 1 - ,:"." *.. --:.-----a- - t ' [ FIDOfil Ain& r��� • -� Week Lane Closures Re••R , � 06124/2020 OH/3012020 S'F�Ydlr u � .,,D "'' (..'1. _ # • For more information Please W : '' � www tdotrn anidadesam/en.down dddr d SIcz wlr,c; 3.YAS iiiiiilial -....,1 . ,.. -....- AP€`36.t s,u: n crrr0 sr> r _..v .gg a. 7270 NW 12 Street nu o74,1,51-,...> www.iscprgroup.com 0 as Suite 300 Miami, Fl. 3312• 6 RF \ r sa f' e3 rip e r, -,': 2.2 RELEVANT EXPERIENCE PRIME PROPOSER . ° ` ` Q 4 $ " ,,- ' w Project: ?DCCT District Six Districtwide Public Communications Role: Consulting Services on Miscellaneous Construction Projects, ommunity Outreach Specialist Miami-Dade and Monroe County, Florida Agency/Client: Scope of Services: Florida Deportment of P TransportationTo provide communications consulting services to FDOT District Six to plan,coordinate and facilitate all public i. outreach and communications activities on assigned construction projects in Miami-Dade and Monroe counties. Contact: Project Description: Kathy McLendon, Construction 1 p Communications Manager SC serves as a scbvc:ns.i to 'a the Corradino Group,handling a variety of tasks in support of the FDOT District r.;; n_.;7-"I -;-::'t::1Six Construction Office. Work includes executing public outreach for ma or construction protects, developing I,T:;, i ,,1,, 7,h ,i ,, ; community outreach plans and disseminating project information via direct mail, door-to-door, e-mail and • phone,as wet as via social media.ISC also assists all community outreach specialists under the contract with the CAP research and database development,door-to-door and other stakeholder outreach,as well as,customer Start Date: satisfaction surveys. We were called upon to educate the Department on our system for archiving completed December 2019 k projects,a system that is currently being used today.Additionally,Ms.McLendon relies or our staff to support her with the review of all consultant invoice submittals,who serve on this contract,to ensure there ore no errors and Completion Date: omissions before the paperwork is sent to the Financial Services Department.We also provide in-house translation December 2023 iservices in Spanish and Creole. ISC is currently executing communications efforts for two major construction projects:The State Road (SR) 9/ Cost of Services: NW 27 Avenue from SR 934/NW 79 Street to SR 932/NW 103 Street Reconstruction Project in Miami-Dade $69,463.80 TWO to-date County and the SR 5/US 1/Overseas Highway over Cow Key Channel Bridge Rehabilitation Project in Monroe County. Term of Engagement: On NW 27 Avenue work includes installing new drainage, reconstructing driveways, sidewalks, pedestrian 4 years ramps,bicycle lanes and resurfacing the roadway.Dozens of businesses and residents are impacted by full road closures and traffic shifts.The team manages communications by attending weekly progress meetings,distributes advisories and updates once a week to the public and performs direct outreach calls to affected businesses and residents.We developed this project video which serves as a visual tool for explaining the overall project: httos://www.youtube.7.orrilwatch?v–Ivv6WQBPJlw BPJlw TEAM INVOLVED The Cow Key Bridge is the gateway to Key West and serves as a major throughfare for Keys residents,visitors ,, and the business community. The team executed a comprehensive outreach program, coordinated a public i''2,1 ,-41).I's ' ,,4 z 4 kick-off meeting and participated in major events to distribute project information to the public. Outreach was r 'aiiored for the Keys. Residents rely heavily on information disseminated by local media. The team conducts . trequent interviews with Bill Becker of US I Radio and other local medic to communicate trag=ic shifts and project updctes. Regular project videos are also developed and sent via e-blast notifications via the website page. y MARIA AIZATE MIRANDA BRITO v, FOQ PROJECT LMITSt�P a 4 'T to Sw 3U,�ige S,<c - „ �, `8 e S T L• i Js n - �i ice• • i ? ) t i -'�'--s • tt n:w F Hap 1 ' S f' ® — sa 7270 NW 12 Street 305.573.0089 imicij www.iscprgroup.com x. asno Suite 300 27 MGM • •■ Miami, FL 33126 • • • • • •.....• • • • • • • • •.....• •....S • S 5 , 2 2 RELEVANT EXPERIENCE OF PRIME PROPOSER . k ,-,. Project: Miami-Dade Transportation Planning Organization `YRole• > General Planning Consultant (GPC) [E-18-TPO-01I - WO 19 Social Media Specialist and t1 Social Media Support „,„Graphic Design v: -. : :�..d zra. a at^-, w.«:�. --.::amu,,. aa.„,.•, w «a waa;• r� •: ,.�,.. x-.s.+. , ,ar,, ;�• gencyjClient- ” Scope of Services: '' iami-Dade TPO c Socias Media Sup;,port for the Miami-Dade TPO Public Participation Plan. ontoct: «'dkins,Jack Schnettler, ti, Project Description: '•roject Manager The purpose of this work is to continue the full spectrum of social media services that includes '',5 5 Lr .'s6`-; the communication of the TPO's mission, strategic planning, creative content development, c-'' '''' ''"'' -, and performance reporting. The Miami-Dade TPO has utilized our services since March 12, 2019 to maintain its social media platforms that include Twitter, Facebook, Instagram, tart Date: Linkedln,YouTube, and SlideShare. arch 2019 'pletion Date: ISC's responsibility is not only to manage accounts, but also developes weekly campaigns to educate the Miami-Dade County citizenry about how to get involved in the Miami-Dade Tune 2021 1t TPO's transportation planning process. Social media activities are planned and implemented in coordination and in compliance with the Miami-Dade TPO's Public Participation Pian ost of Services: 92 000 (PPP).We adhere to the TPO's adopted Social Media Policy within the PPP,and execute a full spectrum of social media services,weekly team communication, strategic planning, creative content development, and performance reporting. ern of Engagement: years Since ISC's inception we increased public awareness of the Miami-Dade TPO's programs and transportation planning process, while growing followers; Informed the public about the benefits of participating in the Miami-Dade TPO's transportation planning process and document all special events. Manage digital strategic alliances with transportation partners by sharing content on the TPO's platforms. Lastly, we transformed the TPO's branding and overall creative presence through the use of logo placement protocols, uniform template 4, graphics and fun easy-to-read info is hies "./f.lf f ,0'.gto•ii:C.,,,'„,'4,5-15,,,, , ,,rimemliqw MOY .tea.i„.aA% i ties.,.;-;ELLE Pc4.4sE4 .»•,* y t tom , !AMANDA E €TE} ANDRE SOUZA " .sem 7 11 , -'. _ • • • r e Eel .. 7270 NW 1Z 305.573.0089 L......J www.iscprgroup.com 0a Suite 3.09 1 Mra 1 • 0 • • • • • • • • • • • • • • • • ",me g ' wt''-'"'.�.t, ."+ .�4 Ii i 3 � .��"SPC ��"n� l't''`� '`ri ��§ ,s ,� :a i � F;v r i r k art; s.`41 .� o x3iRgr - • • • • • . . . . . . e a a a e a a a a a .�a � � �R � to � t e ���a,.�.,.�a Jtx#a 1�G ..- ..�_$ w - R v, . '�. &"�, ADDITIONAL PROJECTS Project Name scope of I Role Client Agency Confect ProjectDescription I Staff .'''lett Dates Cost Term of Servi[es Sbrt Gomple* Engagement •Plan to develop chase o shared-use Planning Lynda we•in, Workingwith the communityon the vision for adding a shored-use path for the local residents.led the efforts forpublic outreach by M Ica Avenue/34 Street 9 P D Mat i and Alton Road pmh or residents -Public Martin Miami Beach 305 673.7000 coordinating with City staff to plan and execute a public workshop which included researching the community,conducting door-to-door Nit I , Oct-18 Dec-18 390552 3 months adlacem la the Information :Engineering (Transportation lyndaw asirt Shored Use Pans g 9 gov distributions,one-on-one meetings,mediaplacements and online promotions Feaeb Ary Swdy' G It Club ch Liaison mwmib.achfl 8, :Rivas Goll Club. : . Monica lnsrollaeon of Construction Jorge Rodriguez ISC oversees the installation of the seo wall along the Collins Canal to compliment the expansion and renovations of the Miami Beach Dia:,Maria Cad Fxher Sea new seo wolf -Public City of Miami Miami Beach 305.6732071 Convention Center.Our lean,represents the City's Capital Improvements Projects office by facilitating maintenance of traffic plans in Alzate, Wet Installation along the Collins Information Beach CIP iorgerodnouex0 conjunction with the Convention Center Project,and Miami Beach Highschool,as well as informs the Communityat large of ongoing Mrondo Jan-19 Ongoing I year Coral. .iamibeachB.gav of 9 9 9 9 B ro Liaison construction operations. No ng _.. ......__.� __.___ _r_______._ ___......... ......_._.._ ___.__.. ______ __._—__ _. _.._____ ...___.......__ ....___..____�.-_.__._ ___.__..________— ._.. _---___ Rives _._ _._..___ ___...___ ---.__.._ Instalbaon of .Monica .$32,81000 Dios,Mar - am npn:d Construction mrge aadr guez ISC manages all communications for the installation of a stormwater pump station shot will serve the Miami Beach Convention Center. represents -AMI mvined. a 19 Sneer Pump the Baersrel -Public City of Miami Mioml Beach 305 673.7071 Monica the Ci hs Ira Improvements Projects office b facilitating maintenance of traffic plans in conjunction with the8 40. Feb-18 Ongoing 2.5 years smears Garden and Information Beach CIP prgerodrrguec@ Convention Center Project,special event coordination with the Holocaust Memorial and Botanical Garden,as well as informs the Miahene new eonvemmn Liaison mlomibeochB.gov Community at large of ongoing construction operations. Pruitt, c..�h,.Park IP3 loll Norwing Riva Etna ree1 l' Construction - nib Soro ISC managed emergency repairs to under round drainage at the intersection of Washington Avenue and 17 Street.This work required l7 sneer c. Dm nage urer -public City of Miami Miami Beach 305.673.7080 g Yg g g 9 Manko Washington along 17 Street close coordination of MOT activities and construction operations with the Fillmore and New World Symphony to accommodate their Diaz Mar-17 Nov-17 513.940.00 9 months Avenge Dmivegn and Wnshingtoo Information Beach Public Works b.:son:4 Avenge. liaison miomibeacheow monthly event schedule.Citywide advisories were sent to the community and internal staff through the City Manager's Office. Planning study '.. Monica Northeast/Beach ro obtainPlanning Mon.Tani. This work includes studying the vision for the corridor using complete streets components and first mile last mile initiatives to implement Ores,,Mar e leedback Irom Ykhes-landsAI re, Garddors land •Public :Kimley Horn Miami-Dade mass transit.ISC was responsible for holding a series of community charrettes to engage the public.ISC developed the meeting invitations, Use Scenario and die community 305.3752069 Muondo Oct-17 May-20 563,73636-: 3 years on lend ase and Information -&Ass TPO era nkh.r® developed the stakeholder list,worked to translate this information into English,Spanish and Creole as well as promoted the meeting via sin,.: Visioning Study odium for Ih. Officer mdtpo.arg e-mail and local advertisements.In addition we worked with the TPO to host a series of Study Advisory Group meetings via GoToMeeting Norwing corridor. Ron. ISC along with Johnson Controls and the Public Works Department conducted outreach to the Miami Beach community to obtain feedback Monica I Maori Beach Develop Planning tnbseas Mumma: in on effort to develop new citywide lighting standards.The team hosted a series of internal ideation session and presentations,in oddition Diaz,Ma o Public Johnson Miami Beach sas.urS ms Smart City Sheet Citywide Ggheng Information Controls Public Works b==gib=e held community meetings with various neighborhood groups,FOOT and Miami-Dade County to explain the need of the study and capture Alzate. Jan-19 May-20 520,67400 i 1 year lighting Systemstandards. ��.nb.a=sn ee� the primary areas of importance as it relates to lighting.ISC also conducted technical review committee meeting coordination,stakeholder Norwing Liaison briefing scheduling,collateral development,and drafted Lenora to Commission. R."os FDOT District Safety Si5 Distrctwide Florida T,sh Bar h Communnohon Poi it Down Campaign Media ger Department of 305.470.5349 ISC engaged with the residents within the Miami Beach community who were unaware of the new"Put it Down"low that had token affect Woba Programs and Campaign Public Relations Cadol. Our outreach elle t consisted of disseminating Flyers to pedestrians with detailed information of the new law of not texting and drivi Tronsportat ask burpMrng. Culur. Sep-19 Feb•20 $2.000.00 . 6 months Special Protects. Outreach Information Group smte.0.a, Miami-Dade and -District Six Monroe county Outreach et; 7270 NW 12 Street • O e e a e e e • e e 29 365 573 0089 www.iscprgraap.com �: Suite 300 • a e • • • e Miami,Ft 33126 e 110 l • • • • • • • • • • • • • • • • • ,, ��, ` ' " . .nq,',., ICI ria a 4 s v h . 2.2 RELEVANT EXPERIENCE OF PRIME PROPOSER £ ,.' ADDITIONAL PROJECTS vreleot Name Ss."' f Hole Chose Agency Contactvroiecl Description Staff ProjectDalee cost Term of SetyNes pe o Wart Complete Engagement FDOT District Outreach Effort Phases were done to inform pedestrians and bicyclists exercise safety when crossing the street and remind drivers to yield to s.0emawid° Safety Ca Floridansh Bur her Communication :The Alyn Rood P B 8 pedestrians along Alton Rood.We partnered with Miami Beach Police Department and engaged with residents and pedestrians along Alton Programs arid Outreach Effort Public Media Relations Deportment of 305 470 5349 Road educatin them on the im orients of engagingthe crosswalk sig nal.Primar etc,ectlons of im mance due to high accidents alon Alton wOI"O Sep-19 ! Feb-20 15 880 00: 6 months S I Protects, Ptm,e,I d II I f res iia G,nap Tru portnton- fish Solo 0rgheredat g P Y' Po 9 9 Cahae p°`° `ts, ' o Imach Diet ct six nal+.Aar Road at:5 Street,6 Street,10 Street,14 Street,15 Street and Lincoln Road.ISC worked with MRG on physical distribution and education along Miami-Dade and Alton Rood,on the Miami Beach Trolley and prepared social media messaging for the distribution of FDOT D6. Monroe County Monica :Diaz Mario I Design for Deign- Responsible for managing the public involvement as FOOT implements the design of new Express lanes and major roadway improvements along Altar, Poln.nn Express Express tones Community :Florida toe Burgher the Palmetto Expressway from 1.75 to the Golden Glades Interchange.Efforts include developing overall outreach plans,collaterals in English, Mirondo long SR 826 Outreach Deportment of :PublicInformation 305.470.5349 Bto, Enst/Wea from I-75 r the Speoalist, Transportation- Office 'the burgh,,,,, Spanish and Creole as well as hosfing a series of outreach events to educate and inform the community about the benefits of Express lanes.In Dec-17 Dec-20 sue 735.00 3 years Corridor Dee'gn Walm Golden Geodes l Graphics,Web !Dana 5>x Hare ft us addition we recently supported the Palmetto Express Construction team with facilitating and overseeing a$60,000 English/Spanish radio media Calixto, Interchange. Design t buy to announce new lone configurations of the Express Lanes. Norwing • Rivas,Sean _... ._......._... .._...... ......._ i___._ .._i.... ..._ _.- _....___—; _._.___..__. __ _ ___ .. ___._..._ ...._.... ...........____. .....__ .. .._....._ Sotrss__ As port of its Capitol Improvement Program ICIP),our team was contracted by the City of Miami Beach to provide public information services Monica Meant Beach D az Maga ia P hl I I moron 'L"um"Purl Ion the Right of Wayand Facilities Construction contract,which involves more than 200 City We effectivelycommunicate construction Pablc ldo.mofio CMB CptaI g Alzor, Public Informs liaison.Assistant, '30.673.7071 $600,000 Services Right Contract i.Graphic and 'Improvements 'Mi mi Beach OP!toumnf n.l@ ;public information to the residents of Miami Beach and handle special project requests.We developed a full campaign including templates for :Miranda Mar-12 Nov 20 ,/- 8 years of Way and tr°nrlati°ns Propos Office omibeochflour collaterals such as door hangers,fliers,fact sheets,construction advisories and updates.We are familiar with projects which encompasses Task :in, Facilities Work Orders TWOS.We fullyunderstand the urgency in expediting TWOs in a timelymanner when contacted bythe City. Norwing I 9 YP 739Rivas Pump Station sol Harbour t II I "and c thud !got Horbeur 11ohs Oldenburg ISC managed all communications for the installation of an emergency repair of a sonitory sewer force main and the installation of a pump station".!'""Y'!" 305.993.7316 Monica Sewer upgrades Public Info n n CraigA S th i village Public 'ioMenbmg@ to serve one of Miami's most affluent residential neighborhoods.Monim worked closely with the Public Works office and the City Manager to Disc Aug-15 ! Mar-17 s53Ad8A8 1 year Replacement throaghoul the ',,Ommoat Works ,bothorb°ureerg ensure all residents were informed of the purpose and need of these improvements,as well as coordinated daily construction impacts. entire village. Miami Beach Sunset Harbour '.Pump SI t n ins.Gonzalez ISC executed outreoch for the Crty's first road raisingand pumpstation installation project to combat Sea level Rise and SunnyDayflooding. • Neighborhoodinstallation, •C tet t ''I CMB Office of 305.673.7514 P M Monica Reconto-uction rood raising o d P lel c talo w n':,Public woes i Mm mi Beach CIP Ieeganmle:� :Our team developed project advisories,door hangers,and worked closely with the community,businesses and City to address key conshuctton D1p2 Mar-13 ! Dae-15 3eo,000.o0 2 years and Pump Station h rmoni:anon. I'°"°" mmibeacht.gav coordination items as well as educate the neighborhood on the benefits for elevating the road to combat sea level rise. Improvements Miami Beach ,, I 1 l lower North °`. Oy j !Central Florida I I Boy Rood trot I Construction ;Equipment/ raeanooss Design/Build for roadway improvements and pump station installation along Lower North Boy Road.Work included developing a PIP Ne hborhood 1."`!!!;:,Ina ;Public Int var n on C°,ial ,M mi Beach GIP'sosen.mn :and project database,advisories and project maps.In addition,ISC coordinated round breaking and ribbon cutting events includin the Monica Apr-14 Dec-16 smn.00noo 'gt nand P was+muam P I P I P 9 9 9 9 Mown P 2 years Recenshucton underground !Dolton :Improvements sma..,ss Ins- !development of all event materials and talking points. . end,00„,„00utility ,Protect Office Improvemenh upgrade, Miami Beach 'Coda Dixon Roadway improvements,sidewalk and landscape installation along one of Miami Beach's busiest commercial corridors.The team was City Cerner 9C led ping !Construction. CMB Copilot 305.673.7071 responsible for coordinating all construction activities with surrounding businesses,emergency responders and the hotel industry during special !Monea Lincoln Road fro d sidewalk i Public Info moeon Improvements I Miami Beech CII Apr-11 Sep-13 500500w 1 year Woshirgton to mprovemems. .Lenon Protects Office IOd "g stili and high peak tourist seasons.We developed advisories,coordinated one-on-one stakeholder briefings,and went door-b-door to Dias Collins Avenues amibeocht.gav:,.communicate project information one daily basis. • e : 7270 NW 12 Street a • • • • • • • • • • • • 30 • • • • • • • • a • • • • + + n + 305.573.0089 www.iscprgrovp.com 0es Suite 300 • o • • • • • • • • • • • Lon •. Miami,fl 33126 • • • • ADDITIONAL PROJECTS Project Nome Seep* °' Role Client Agency I Cont«t Project Detripfion Staff „ Complete I te CeN I�g°fne FOOT DO Distr wide Puma m!a•maran Hondo !Kathy McLendon ISC was responsible for spearheading all outreach efforts for various reconstruction projects in Miami Beach and the surrounding areas,such as Department of Public KO 305.640.7437 Alton Road from Michigan to 5 Street and Collins Avenue from 5 Street to Lincoln Road.We developed the overall marketingand communication M nonica M1sc911an.ous ansnudion Pvbl'c lnformat'°" Trosporieiinr Olfce strafe for FDOT and worked with local agencies to communicate all construction related information on a daily basis and developed project Diaz Jun-13 Dec-16 seoo,000 so 3 years cansavaian uaiwa MdmdersBdot. 9Y 9 IY P Popm in Miami Dishid 0,0 stateA.us materials in multiple languages to target not only residents but visitors alike.ISC also secured over$800 in sponsorship donations. Bead and Svnovndug Arens Re<onetNtl :. Miami Bench. South Pupate Conskucron- CMB copinal .Dtoao fantom ISC won contracted by CMB to lead ongoing construction outreach and create a series of events leading up to the grand opening of the South South Pamte Pork Pierinto o Public Int°rmmron Im rovenrents Miam,Beach CIP 3ob.673 7000 Pointe Pork Pier in Miami Beach.In 2013,ISC executed the ground breaking of the reconstruction of the historic pier.In 2014 ISC planned the Monica Jon-13 Dec-14 500,000 0o 1 year Pork Pier • p donabooron� Diaz amuhon Doiwn Propos Obhca Reconsrrvcron amibeachfl.gov ribbon cutting to inaugurate the new facility.Attendance was anticipated to reach 20 guests and over 200 were in attendance. I! locals and- Insian Sao Wall Cede Boutevor4 d lot path Con•r«ran- Gay tessevr ISC was contracted by PWD to assist with the community outreach during the installation of the sea wall and bike path along Dade Boulevard I g Dade Harbour Miami Bench 954456.2250 Monica Sea Wall Bike Public Information eba.vra from Sunset Harbour Drive to Meridian Avenue.The majority of coordination occurred with the residents of Palm View and the local businesses Feb-12 Nov-13 s4o000O0 1.5 years Path Boulevard lrom liaison Comhvdion PWD harbowwasevrnan Diaz Saa,et Horboar+o am along 17 Street to inform them of the construction impacts. Meridian Avenue. Miami Beach rnodww.�mmAed Central w'P apg.ad.d Curoirv<hoa- Olgo Sanchez Design/Build for underground utility upgrades and pump station installation.Our ream wos responsible for overseeing communications for this Bayshore/ "'"°,•wu•^o Publ v Inlonnorroa Lan'a Komi Beach CIP 305.6737000 highly involved outreach project.Ms.Diaz oversees assistant public information officers who assist with the day to day coordination with residents Monica ' Oct 11 Mar-15 3173,37S Do 3 years joke Pancoast suer. c„rb and liaison Conelrudion n,um,b ochli Diaz Recomhvdion gmiec nppmdad m�omibaochA.gov and businesses,weekly meetings,email and door to door outreach,maps,weekly updates,parking coordination and other tasks as necessary. Proiad curhrompsand n9llyd new Brr Ixre c«nactbns.' The was a PD&E I "aM'°••al«'. poen-Public With a vision of connecting West Avenue to the Sunset Harbour Neighborhood,ISC was tasked with developing the project website www. Miami Beach rb passtbte Informorion Miami Beach Carlos Ceps westAvenve evcrbn era oPiaraad Ganaen Hemiag Pabe<wahs/ 786 845 9540 westavenuebridgeproject.com)and performing grassroots outreach such as door-to-door distribution,electronic email updates and public meeting Monica Jun-11 Jun-12 $20.000 00 1 year Bridge PDWE new low-level bide Web.ite (WOO MOT „, attendance and coordination for this study.Ms.Diaz worked directly with the City of Miami Beach and the client Gannett Fleming to oversee the Diaz Study °tO"0 Waii,v, • Developer .r.rb.t:anim development and updates of the project website,Spanish collaterals and fulfillment of project tasks. 90l Harbour in response to an emergency force main replacement,ISC developed and oversaw the execution of a high-profile community outreach program Village/Town Emergency force Colic iut ne of Svrbide/ main repair Pablic Inbormalbn Bal Horbwr men ow.nbvq that was developed in less than three weeks for a project that impacted three municipalities.Outreach efforts included the development of a Miami Beach purled along Officer and TB tondmark Veg.Pubes 305.993)314 oject website,www.bolharboursurfsidecounstruction.corn,and threepublic meetings,elected official briefings,electronic updates and door-to- Monica Se 11 Sec 2011 443 44... 3 months pWmbmgs Pr I 9 9 P Diaz P' Collins Avenue Collins Avenue/ websAe Works batnkou4m5 door distributions.Infinite Source exceeded the clients overall expectations by reducing anticipated public complaints and receiving over 800 hits Sewer force main ST AIA developer Props to the website in the first week of project commencement. Roadway ISC launched a comprehensive outreach program for CIP that was used ase starting point for future outreach standards.We developed a PIP, nshudion Mara 1-1.0.nd.z Miam Beach Consrruchon. rid rgwaad :Yak'grid !3os.673.700o project database,weekly maintenance of traffic maps and advisories,as well as coordinated license agreements for driveway harmonization. Monica City Center 9A vtdiy upgrades Pohl clnlormorion Metro Egui menr Miami Beach ClP:,i,ariahamend.neFeb-09 Oct-13 sso.000 o0 4years Improvements 'and hardaca a bp1O" p minmiM«AR gnu ISC coordinated all construction activities with impacted stakeholders and hosted community meetings to build consensus,gather feedback and Diaz generate awareness of project milestones. improvrmenh. : '. • 38 7270 NW 12 Straef OOOOOOOO e • s • • • s e e •, • ' Q I 305.573.0089 . M�,www.iscprgroup,com Y Suite 300 0 a e • • e • s s o o n o • s • • • • • w • n e • Y .••• Miami,fl 33126 • 0,9 6 2.3 RELEVANT EXPERIENCE OF SUBS ISC possesses all in-house trained personnel to fulfill the services rendered on this contract.We will not be proposing any sub-consultants or sub-contractors. Should we require the need for adding personnel in the future, this request will be submitted in writing to the Community Affairs Manager for the City Manager's approval. as 7270 NW 12 Street 305.573.0089 www.iscprgroup.com 0:: Suite 300 UNZIP A Miami, Fl 3312. • sw s ;0.0 , -rwa. MONICA DIAZ - PROJECT MANAGER Ms. Diaz, Principal of ISC, is a bilingual communications professional, experienced in P1, PR, print journalism and integrated marketing communications. She has 16 years of 700, professional experience and for more than a decade direct project management experience overseeing staff and subconsultants, communication budgets of over$1 million,and directing local and national events and marketing campaigns. Ms. Diaz actively serves as a PM and oversees public information staff on dozens transportation contracts. She has served as a PM on this contract since 2012 and understands the role and responsibilities to lead her team and accurately fulfill City requests. She works with many clients in both the public and private sector, assisting crafting integrated marketing and communications campaigns, events and outreach plans. Clients include Sony BMG Latin, Modani Furniture, FDOT's Drive Safe Krome Avenue - Aggressive Driving Safety Campaign, and Miami-Dade TPO Social Media management, WASD Utility upgrades and FDOT . Miscellaneous PI Outreach. She personally managed outreach for over 60 infrastructure improvement projects throughout South Florida, serving as the lead public liaison for FDOT, Town of.Surfside, Bal Harbor Village and Miami Beach. She strengthened her expertise by serving CMB as a lead PIO on major infrastructure improvement projects and continues to serve the City in all three districts: North - Middle - South Beach, as well as on Citywide initiatives. In 2009, she implemented a comprehensive outreach program for the City Center 9A Construction project for CIP, which included innovative outreach practices such as e-blast communication, maps collateral templates, corridor advisory committees, and communication protocols. In 2018, she was commissioned by the Office of Marketing and Communications to strategize and develop a communication protocol handbook known at the R.I.S.E. Guide. Ms. Diaz also developed a similar guidebook for FDOT's District Six Communications Office in 2015. Most recently, she served as the lead spokesperson for high-profile Citywide projects and initiatives including the Miami Beach Convention Center Renovation and Expansion Project, the Integrated Stormwater Management Program, and Smart Street Lighting, working with the City and local community on a regular basis. Currently, Ms. Diaz also coaches transportation agencies and consultants on best practices,presentation design and delivery for a virtual audience. She is constantly finding new ways to adapt to change and enhance the public experience through visual strategies. Over the years she has established solid relationships with elected officials, community representatives and the media in Miami Beach and the surrounding areas. Ms. Diaz is capable of managing high-profile public involvement/public information projects, developing unique outreach strategies and translating technical engineering terms into plain language. Her ability to serve local businesses and increase exposure, as well as implement marketing strategies allows her to think beyond grassroots communication and implement new communication trends to reach mass audiences. r • a u a •■ 7270 NW 12 Street 305.573.0089 Liammiwww.iscprgroup.com : c c 0 c, c c c 0 a c a E - ,,,,. 2.4 PROJECT MANAGER MS. DIAZ SELECTED PROJECTS IN PROJECT MANAGEMENT ROLES INCLUDE: , a-:Ri Wa ? fA3::c36 ova. 5. +rte'.-.- 4 9 ✓5 3✓;r,:: �4*�r .-$5 3 E> �1 .*Wa s:� i -6$ R� @A^e . ro'<* Msa-:E. kY:a"t • CMB PIO Services on Right-of-Way and Facilities • FDO1 District Six Design Public Information Construction Protects Consulting Contract - Lower North Bay Road Neighborhood improvements • FDOT Palmetto Express East-West Managed Lanes Design ', - Palm and Hibiscus Neighborhood Improvements • FDOT 75 Express Managed Lanes Construction in Miami - - South Pointe Pier Reconstruction Dade ant; Broward County - Miami Beach Convention Center Renovations • FDOT 1-95 Planning Study From US 1 to he and Expansion BrowardC:.ounty Line • Sunset Harbour Pump Station • Central Bayshore Neighborhood Enhancement Protect • I-DOT District Six Miami Beach Construction Public • FDOT Wes'Avenue Bridge Pro ec' PD&E Study 2. Information Consulting Contract • Miami-Dade TPC? Social Media Contract • FDOT NW 36 Street Planning Study • [DOT Kendall Corridor SMART Plan PD&E Study • FDOT SW 10 Street PD&E Study • TPO Beach Corridor SMART Plan Land Use Study POSITIVE COMMENTS ty. D«z term rurote. ,. City(<t",i, ,_; u:'r;r.Jurc;t . ci .:,t: _ -Tish Burgher,Communications Manager Souice a:,co ^iclifie '• blir: R Loth*i<s-'Irifoirr.a -<<. irr; or:: Florida Department of Transportation,District Six The Vital Few Statewide Postcard Templates -Maria Hernandez City of Miami Beach Program Director City Center 9A Construction C'' �1 ate.` . _ ,,..• ._ n w,. ,, , -7, .,, . 4,:i''.';': Project Director Maria Hernandez,former CMB Mayor Philip Levine and FDOT District Six Communications Manager Tish Burgher and Monica Monica Diaz touring the Miami Beach Convention Center Diaz at the Five-Year Work Program Public Hearing a • e s. a •® -- •a ' 7270 NW 12 Street 305.573.0089 id www.iscprgroup.com IP II i :i1111 Suite 300 34 o ANL Miami, FL 33126 a • • • • • • a • • a a • • •...• • • a `�"` ,:rte"`rc;:;'�% u',::,aai"" "=�_ -��,:`�� .r� .a�.+,M,.�a�� ,�. ,..,,«i_,,.a, x.-:._ .,,. ... .,.d.�,,. • 0006 ° 66) e 0041060 4,...,-'' 2.5 PUBLIC INFORMATION LIAISON - MARIA ALZATE (LEAD) "` Ms. Alzate has over six years of diverse experience in communications, 1; .,,; 5=_ marketing and advertising. Ms. Alzate specializes in executing public relations ,.1;:,:::.,t'7±:7, and community outreach for FDOT District Four and Six, and The City of Miami Beach. >: She possesses expertise in all phases of transportation from Planning and PD&E to Design and Construction. Ms. Alzate communicates effectively in both English and Spanish and has excellent leadership and organization skills, which allows her to maintain accurate .r--.,.. ,...- ` project records and resolve issues at the lowest level possible. She works directly with the City executing grass-roots community outreach on a variety of high-profile projects including Palm and Hibiscus Islands Neighborhood Improvements, Miami Beach Convention Center Renovations and Expansion Project, the Carl Fisher Sea Wall Installation, 19 Street Pump Station Improvements, and the Citywide Smart Street Lighting Plan. Ms. Alzate is responsible for coordinating, on a daily basis, all aspects of community outreach such as developing comprehensive outreach plans for high-level projects, meeting one-on-one with stakeholders and residents affected by road raising and harmonization, as well as planning all efforts of neighborhood public meetings both in person and virtually to educate the community of upcoming project initiatives. In response to new CMB roadway elevation and harmonization policies, on Palm and Hibiscus, Ms. Alzate hosted one community meeting to update the community, conducted over 100 resident field meetings,executed over 40 new drainage Department of Environmental Resources Management (DERM) permit packages and coordinated the signing of more than 80 harmonization agreements, all in less than one year. She has proudly gained the trust of the communities she serves for going the extra mile to assist a resident in need. In addition to excelling in her role, Ms. Alzate has experience working with the press, conducting radio interviews, coordinating and participating in Elected Official briefings, executing advertisement campaigns and coordinating community events.Combined she has coordinated and attended over 100 public meetings,stakeholder group meetings, and one-on-one briefings with Elected Officials and stakeholders. Recently, within the past three months, Ms. Alzate planned, hosted and moderated eight virtual public meetings with multiple meetings having more than 500 registrations and more than 400 participants at a time. Her passion in digital media, which includes photography, creating videos and social media content, allow her to develop innovative project materials that are well received by the masses. Ms.Alzate worked with FDOT to document the 95 Express Press Conference in June 2016 (Link: bit.ly/95expJune2016) and developed Maintenance of Traffic (MOT) videos to educate the community on traffic shifts along Washington Avenue as part of the Miami Beach Convention Center Project (https:,/,/vimeo.com/2686/10148). Through her professional drive and willingness to help others, Ms. Alzate not only has a proven track record for coordinating and executing public outreach, she continues to build and foster strong relationships with Miami Beach staff and residents on a daily basis. • • ', ,. ■■ 7270 NW 12 Street 303.573.0089 www.iscprgroup.com [1:: Suite 300 Miami, FL 3312. --„.. V q't 0 0 @ zi: 0 0 0 0 0 0 0 @ \ E77-6:=i2.iii-"iiiAgieigozOnitfil,‘•ii:-:',.ii'..i:;;',,=Z..',..R.00.*RoggSra0941%,..:,::2:,,i....:i'.. ..-:‘,;,!-%.,..-... .-,4100.14410.011#1474411111e4' ..., ,-.,, *i:': 2.5 PUBLIC INFORMATION LIAISON .• '',.'. :7r91:,-,,,.:. ,-,1,,,,-;:... MS. ALZATE SELECTED PROJECTS IN PI LIAISON ROLES INCLUDE: 1— . .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. . • CMB PIO Services on Right-of-Way and Facilities - NW 27 Avenue from NW 79 St to NW 103 St Construction Projects Reconstruction - Palm and Hibiscus Neighborhood Improvements • FDOT District Six Public Informahon - Miami Beach Convention Center Renovations and . Consulting Contract Expansion - FDOT Districtwide Lighting Retrofit Design Projects - Miami Beach Convention Center Park - Okeechobee Road Traffic Management Plan / ° - Carl Fisher Sea Wall Installation - Districtwide Agency Database Management - 19 Street Pump Station Improvements • FDOT Hialeah Freight Study ; • Miami Beach Citywide Lighting Master Plan • FDOT 36 Street Planning Study from US 1 to SR 826 . . • FDOT District Six Construction Public Information • FDOT Palmetto Express East-West Managed Lanes Design ig Consulting,..., Contract • FDOT SW 10 Street PD&E Study - Cow Key Bridge Reconstruction • Miami Beach Storrnwater Management Plan / . .. .. .. i,,,,,,,, ..i., ... .. .. .. .. ..., ..,,,,, ..,,,,,, ..,,,. ii,.... .... ... .. .. .. .. .. ,,,,,,,, ii,,,,,,,,i ,,,,,,,, .... .. .. .. i,.. ii,,,,,,,, POSITIVE COMMENTS ,..--,..- •b 1 wonted in , — , . ,. . 1 ,,,, ih,,,, y, ,,...: ,,,,:i ke,,,o,,,.:, it going Agreemant pc:-. ..-;),:-,-• - . ' . - , , ex 12 (5 Enhcince,rne,'. :, . .- . . ... - -. , : appreciate the coopercilive pvii c - .', or:to ....trearnline the e:nrsce 01•0,:e!,,... -John W.Dohm,SIOR,CCIM,PA Florida Transatlantic Holdings FDOT Hialeah Freight Study ,..]fc,rwarcl to keep:,.../okin ‘.,', . . ' - -Rodney Perez City of Miami Beach Capital Projects Coordinator Palm and Hibiscus Improvements NNW** ., ,:, ..,..,•3,- . .,.1, , _ ''':;';12. . iri,--- t: 1 ' ,..s F'., ...4 ';.,....,,-. . , ; . .... ,,. . . .....,, . _.. .,.. ....c.:...„, .N.. , 'r.,,,,-. ..: - ; J.... ,...,..„,-. . '...,. _ ,...----".!4!M''' ., . ,. ,- ..„..„ ,--,,'-' : A 7r- ---, !,;.1;.:,..... ii.... ...,..,: ,, ,....- -,-... Ms.Alzate Door-to-Door Distribution Ms.Alzate at the Chase Avenue Feasibility Study Public Meeting ,.''''f:.,`,.'irr- ;....90.F..•,:-.....,!..........- 2.....T., -...„.s..:7-,..',...-:-....."'..' . as 7270 NW 12 Street ..,... 305.573.0089 0 sio www.iscprgroup.com ii• Suite 300 •,,i' • us Miami, FL 3312ii• .:12::::i.,.,--,,, . ' ' : ,: - ' ..-' ' , ,'. ''ATriittf"00,4.Z,I-figT. ' 24'6--! ::'! :,.:i::t--, "J".4 % ',N :iA ' " '" ' .' .1.' Ai',..,vs"..'' ''' —''"- ......'54:"' ""'.: ' . 4;:,:5! 1 , , :, " 7 2.5 PUBLIC INFORMATION LIAISON � � WALNA CALIXTE ,�. Ms. Calixte is a bilingual Public Information Liaison with 18 years of experience in project, branding, and communications. Ms. Calixte experienced in communicating with diverse communities and delivering messages to the public, media, government officials and other external sources. Ms. Calixte is trained to develop collaterals such as mailer notifications, press releases, i fact sheets, notcation letters cnd project maps. She is versed in not only handling activities to support any project, but also has experience conducting project research, door-to-door distributions, and performing customer satisfaction surveys, creating databases, hosting community meetings both in person and virtual as well as identifying major stakeholders and maintaining a phone log on an as needed basis. She assists multiple clients on projects in all transportation phases throughout South Florida including serving as an extension of FDOT staff preparing lane closure reports, reviewing consultant invoices, and video voiceover. Here in Miami Beach, Ms. Calixte worked extensively last year and earlier this year to educate the public on various FDOT Safety Campaigns, including Put It Down and Pedestrian Safety. Ms.Calixte successfully spearheads several major projects, including the SW 10 Street Connector Project Development and Environment(PD&E) Study, as well as numerous design mobility improvement projects. In the past three months. Ms. Calixte conducted two virtual public meetings, days apart, and received more than 60 participates at each event. She also is responsible for communicating with numerous HOAs on the SW 10 Street project and coordinating virtual stakeholder meetings to further engage the public. She is ISC's "go to" person for in-house creole translations and serves as the annual Creole translator for the FDOT Tentative Five-Year work Program Public Hearing in Miami-Dade County. This experience brings added value, as she is able to take on more responsibility, handle multiple projects at once and represent the project team in a lead role should the need arise. Ms. Calixte prides herself on exceptional client services, a trait for which she is widely recognized and applauded. This characteristic allows her to successfully leverage professional relationships to develop new business opportunities and optimal project outcomes. E.:1 •i. 7270 NW 12 Street 305.573.O089 www.iscprgroup.com an Suite 300 - . .. 37 Miami, Ft 33126 ;.,,.: ,. +»„.:Rua.. .ua,.,.. wow ....:.........a.o,.,_ .Y--;.'S,J',a. k: Pt a ..• u.<;:N�: ,a�..id ..?.°' ,„%',3,",. 0 4,' C!' 0 • 8 C 8 8. 6 te. 0 C .0 , .., -----,-...,., ,:..,,-.-.,.,,,, .'7'-',•' -7-,, -, \,., '•:' i,..,-, 2.5 PUBLIC INFORMATION LIAISON MS. CALIXTE SELECTED PROJECTS IN PI LIAISON ROLES INCLUDE: ... ,.. .. .... .. .... ......., .. .. .,,,,,, ... ..... .. .. .. .. .. .. . .. .. ... .., .... .. ... ... ....., -....-.., •,, a, ii • FDOT Alton Road Safely Ccirr)pc.)igrl Outreach Effort Phases - US 1 - Jensen Beach I 1 & II - University Drive • Put It Down Campaign Outreach in Miami Beach - Cordova Road p • FDOT Palmetto Express East-West Managed Lanes Design - Sample Road • FDOT 7.5 Express Managed Lanes Construction in Miami - - Sher.dan Street Dade and Broward County - Dixie Highway • FDOT 1-95 Panning Study from US I to the Brovvarcl • FDOT George Bush Bailevard Mobility Improvement (:ounty Line Protect Design • SW 10 Street PD&E Study • FDOT Prospect Road Design from State Road 9/ • FDOT Di<.,trict Six Public Information Cor'sulting Contract Cornmerc:ic:31 Boulevard to SR 811/N. Dixie Highway '' MOT District Four Districivvide Minor Design Contract • Fort Laucierclue Next Stop Planning Study ,..„. .. -,,,,., .. .. .. w. ,..,,,, .. .. ... .. .., .. .,,,, .. .. ,,,.. ,., ,...., ,,,,,,, ,,,,,, .. ...„ .. ,... .,,,,,, .. .. ,,,,,,. POSITIVE COMMENTS ,. ,.. (..-.0,:-.]Af,,,,,,,,, .-,.--r;%-iink-It-c-.r., p1O:.)( ...-. , : .. .- • : - - -....:y a;-24...ie......icre y--.....1 nc. .. -Aycel Freda,P.E. -Jose Otero Former D4 Pavement Design Engineer WSP Project Manager Prospect Road Public Workshop 04 District-wide Design-University Drive Virtual Public . -.0;71.,:;:.-1-7,3!; ,t,i' ,.. , „....m.:, plyiroFw-. toil: ,- . . .e - ,./.-- • 'fizri,,,,cor ii' _ , • , „ or ... . '-' , '. .. ''—' -''' ,•,-,:et-I-s1,, 'N'"'"'464',,:-- , - r--,: ir !:,,,,,,.! ''''71;;,, ‘,..,;.A?:,Sb,,,, ' ,7,.;... ..., .,, -• n .•. ' :-, /11;-.4!f" , ,,. - ', ';'-'• gi.:-% '.- • , .,. . Ms.Calixte addressing Facebook Live audience at the Ms.Calixte educating pedestrians on Collins Avenue 2019 FDOT Five-Year Work Program Hearing _ — •• 7270 NW 12, , .... .„ ,, . 305 573 0089 www.iscprgroup.com R is s se Suite 300 a IN ..,--_-7,,--,..,,....-....---;„ , ... . , ... . ..,,, ' . ;, :. -., - z f_. tea. A. RESUMES — MONICA DIAZ � . a. Principal in Charge/Project Manager EDUCATION EXPERIENCE Bachelors of Arts in Journalism 16 Total Years of Experience and Mass Communication Public Relations - 2005 Arizona State University, Minor: Human Communication ' PROFESSIONAL I EXPERIENCE Ms. Diaz, Principal of Infinite Source Communications, is a bilingual communications professional, experienced in public involvement(PIO),public relations,print journalism and integrated marketing communications.She has 16 years of professional experience including managing staff, communications budgets of over $1 million and overseeing national marketing campaigns. Ms. Diaz works with agencies such as the Florida Department of Transportation (FDOT), Miami-Dade Transportation Planning Organization (TPO), the City of Miami Beach, and Broward County Public School District. She is capable of managing high profile public involvement/public relations projects, building public consensus, communicating with key stakeholders and media, and executing marketing and design efforts for multiple clients. She also has the ability to handle numerous tasks quickly and successfully, ensuring goals are being I attained and most importantly, that the quality assurance/quality control of the overall directed work is managed successfully. Through her years of experience on various transportation and community outreach projects, Ms. Diaz has built and fostered a variety of key stakeholder relationships and actively works with communities to develop a clear understanding of transportation related matters and municipal development. PROJECTS INCLUDE r • 2012-Present - PIO Project Manager - Miami Beach • 2019-Present- Public Information Manager - City Public Information Services Right of Way and Facilities, of Miami Beach Lighting Master Plan, City of Miami Miami Beach, Florida .- Contact: Lauren Fidel, Beach, Ft. - Johnson Controls - Contact:Jon Ridley, 1 305.673.7071 786.224.9655 - Palm and Hibiscus Neighborhood Improvement Project • 2019-Present - Public Information Manager- City of - Lower North Bay Road Neighborhood Miami Beach Integrated Stormwater Management Improvement Project Program, City of Miami Beach, FL -Jacobs - Contact: - South Pointe Park Pier Reconstruction Matt Alvarez, 107.547.9124 - 19 Street Pur; Station Pre ect • 2017-Present -- PIO Project Manager - WASD South t I Miami Heights Water Main Improvement, Miami-Dade 17 Street Drainage CountY. F orida - Ric-Man Intl. - Contact: Andres Diaz, - Convention Center Park 954.9372643 - Carl Fischer Sea Wall r■ 7270 NW 12 Street 305.573.0089 La www.iscprgroup.com is Suite 300 39 as II III Miami, Ft. 33126 k +►::. PROJECTS INCLUDE :x s. • 2019-Present- Project Manager - Miami-Dade • 2017-Present-Public Information Specialist -SR 869/SW Transportation Planning Organization General Planning 10 Street Connector PD&E Study, Broward County, FL- Consultant Social Media Support, Miami, FL: - Contact: RS&H •-- Contact: Robert Bastian, 954-.7774427 Elizabeth Rockwell, 305-968-2722 • 2017- Project Manager - FDOT District Six Design, West • 2017-2018 - PIO Project Manager - WASD Downtown Central Miami-Dade Freight tvlobility Summit, Miami-Dade Loop Water Main Project, 1'40r-ill-Dade County, FL - Ric- County, Florida - Marlin Engineering - Contact: Carlos Man, FL - Contact: Michael Ficher, 954.426.1221 Castro: 305.470.5100 • 2018-Present- PIO Project Manager - FDOT Palmetto • 2016-2017 - PIO Project Manager- Miami-Dade TPO Express Design PI Contract, Miami-Dade County, FL - Safe Routes to School Program, Miami-Dade County, FL - Contact: Tish Burgher, 305.470.5277 Marlin Engineering - Contact. Eric Katz: 305.4777575 • 2011-Present - PIO Project Manager- Districtwide Public • 2016-2017- PIO Project Manager- Miami-Dade Communications Consultant Services for miscellaneous TPO Bicycle Friendly Business Programs, Miami-Dade projects and special events in Miami-Dade and Monroe County, FL - Marlin Engineering - Contact: Eric Katz: Counties - Miami-Dade County, FL - Contact:Tish 305.4777575 Burgher, 305.47 0.5277 • 2013-2016 - PIO Project Manager - FDOT District Six • 2013-Present - Public Information Manager - 75 Express Miami Beach Construction Public Information Consulting Managed Lanes Design-Build, Broward County, FL - Contract, Miami-Dade County, FL- Contact: Kathy Target Engineering Group- Contact: Raj Rangaswamy P.E., McLendon, 305.640.7437 305.446.2323 • 2013-2015 - PIO Project Manager - FDOT District Six • 2018 - PIO Project Manager - Miami-Dade TPO Planning Study - SW 8 Street from NW 27 Avenue to Factors Affecting Transit Ridership Survey, Miami-Dade Brickell Avenue, Miami, FL - Gannett Fleming - Contact: County, FL - Kirnley-Horn - Contact: Ravi Wijesundera, Codas Ce`as, 786.845.9540 954.535.5153 ADDITIONAL PROJECTS ,.s. .. s :e — :. N . Rx 4 .: ; x • 2011-2013 - PIO Project Manager- City of Miami Beach Central Bayshore Neighborhood Project Miami Beach, FL - Lanzo Construction -• Contact: Bob Beaty, 305.931.9581 • 2010-2012 - Project Public Information Specialist Consultant - FDOT District Six Construction!The Cunningham Group, Biscayne Boulevard/SR 112 Widening Project, Miami-Dade County, Florida - FDOT Construction - Contact: Kathy McLendon, 305.640.7437 • 2009-2012 - Public Information Officer - City of Miami Beach COP Office, City Center 9A Right-of-Way Improvement Project, Miami Beach, Florida - Miami Beach - Contact: Maria Hernandez, 305.673.7000 • 2007-2009 - Public Information Specialist - FDOT District Six Miscellaneous Construction Contract, Miami- Dade County, Florida - Quest Corporation of America - FDOT Construction - Contact: Kathy McLendon, 305.640.7437 ■■ 7270 NW 12 Street 305.573.0089 www.iscprgroup.com :: Suite 300 s ■■ 40 Miami, FL 33126 \ ‘, - d'taar>' :4.I*'au3` d".,$id.5..rLY�. ^3,; w 'a€,..i�°3a`a'.':d++S.Ya '4 ;' i`..,rix..72:" "w`b3a'' v, :C''.e. A. RESUMES v,An RODOLFO ROMAN QA/QC Support/Bilingual Senior Community Outreach Specialist EDUCATION EXPERIENCE Bachelors of Arts in Journalism - 2006 15 Total Years of Experience rf ' Florida International University Prot Minor: Political Science • PROFESSIONAL EXPERIENCE . « E Mr. Rodolfo Roman has 15 years of experience in communications on a national level and currently serves as the Community Outreach Specialist (COS) for the Florida Department of Transportation (FDOT) covering Miami-Dade and Monroe Counties. The South Florida born communicator has extensive experience in the fields of public relations, journalism, multi-media, government, broadcast, newspaper, radio, and marketing. Working in the media field, Mr. Roman can communicate both written word and publicly. The bilingual communicator has been the lead COS for several PD&E, Design and Construction projects for the FDOT covering two counties and several cities including Miami Beach. With a background in media, Mr. Roman excels in researching and coordinating several necessary methods to streamline an effective outreach plan. Mr. Roman is a detailed communicator that has established relationships with state and local elected and non-elected officials. In his current role as FDOT COS, he has overseen over 100 projects in design covering close to 30 municipalities. He has also written for both English and Spanish international media as well as appeared on various television and radio shows. PROJECTS INCLUDE g r .:; ., . ,.. ;v , ,,,, , • 2016-Present - Community Outreach Specialist - - SR 112/Julia Tuttle Causeway at SR 907/Alton Road Districtwide Public Communications Consultant Services for Roadway Improvement miscellaneous projects and special events in Miami-Dade - SR 907/Alton Road at Dade Boulevard Bridge and Monroe Counties -Miami-Dade, FL - Contact: Rehabilitation fish Burgher, 305.470.5277 Client Pro e s Include: - SR 90/US 41,/SW 8 Street from SR 9/NW 27 Avenue - SR 907/Alton Road at Michigan Avenue-Safety Project to SW 3 Avenue- Safety Project - SR 907/Alton Road fromMichigan Avenue to 43 Street - SR 985/SW 107 Avenue at SR 94/SW 88 Street/ Kendal Drive- Safely Project Reconstruction Project - SR 112/Arthur Godfrey Road/41 Street from SR 907/ - SR 5/Overseas Highway over the Cow Key Bridge- Alton Road to West Pine Tree Drive- Safety Project Bridge Rehabilitation - SR A l A/MacArthur Bridge Rehabilitation - SR 922/NW 125 Street from NW 6 Court to NE Miami Court-- Safety and Resurfacing Projeci ;$ E -- •• 7270 NW 12 Street r15.573.0089 www.isc r rau com • a. Suite 300 p • •a 41 Miami, FL 33126 • „�« ' 0 -' 0 C C . - ,.� .. smc PROJECTS INCLUDE — — £ . u .. x < a — - SR 7/US 441/NW 7 Avenue from SR 934/NW 79 Street Center, Miami-Dade County, FL - Contact: Ccrlos Castro: to south of Biscayne Canal- Safety and Resurfacing Project 305.470.5238 - SR 5/Overseas Highway at Sugarloaf Key, Mile Marker • 2018 - Community Charrette Facebook Live Spokesperson (MM) 15.46 to MM 20.14- Landscape Project - Miami-Dade TPO SMART Plan East-West/Beach SR 826 Sunny Isles Blvd over the Intracoastal Waterway Land Use and Vision Planning Study- Contact: Elizabeth Rockwell: 305.968.2722 - Krome Avenue Truck bypass • 2016-Public Information Specialist- FDOT District Six - - SR 5/Overseas Highway from Sugarloaf Key (MM PD&E Re-evaluation of the Dolphin Truck Travel Center, 19.794) to Cudjoe Key (MM 20.664) - Resurfacing Miami-Dade County, FL-Contact: Carlos Castro: Project 305.470.5238 - Cud oe Key (MM 23.121) to Summerlana Key (MM • 2008-2015 - Public Affairs Specialist - City of Coral 25.396) - Resurfacing Project Gables - Landscape Projects; Coral Gables, FL - Contact: - NE 203 Street between SR 5/US 1 and West Dixie Ed Santamaria, 305.460.5821 Highway- Safety and Access Management Project - Alhambra Circle from LeJeune Road/SW 42 Avenue to SW 37 Avenue • 2016 - Public Information Specialist- FDOT District Six- - lree Succession Project throughout City limits PD&E Re-evaluation of the Golden Glades Truck Travel ADDITIONAL PROJECTS 44 - • 2012-Present - Executive Director - The Roman Show • 2006-Present - Freelance Writer - The Miami Herald - Contact: Steve Rothaus, 786.546.5581 • 2006-Present - Freelance Writer - El Nuevo Herald - Contact: Luis Sanchez, 305.376.2147 h.� ® •s 7270 NW 12 Street 305.573.0089 www.iscprgroup.corn Suite 300 ■a to ,: Miami, FL 3312 = fi ... "'�'ax awl t«,,.an e^aa; rkam` 'm�.¢w :4C .,e ,. �% --: "' 1 <. �',.. r --- A-- RESUMES .A' RESUMES - MARIA ALZATE I Bilingual Public Information Liaison (Lead) EDUCATION EXPERIENCE Public Relations- 2016 6 Total Years of Experience Florida International University Minor: Entrepreneurship ', PROFESSIONAL EXPE RI E t'1 CE — . . �-, Ms. Maria Alzate has over six years of diverse experience in communications, marketing and advertising. Ms. Alzate specializes in executing public relations and community outreach for the Florida Department of Transportation (FDOT) District Four and Six, and the City of Miami Beach, where she currently manages f construction outreach for the Palm and Hibiscus Neighborhood Improvement Project, NW 27 Avenue Reconstruction and Cow Key Bridge Rehabilitation project. She also possesses expertise in all phases of transportation from Planning and Project Development& Environment (PD&E) to Design, serving on the Hialeah Freight and NW/NE 36 Street Planning Studies. Ms. Alzate is experienced working with the press, conducting radio interviews, coordinating and participating in Elected Official briefings and executing advertisement campaigns. She is trained in digital media, which includes photography; creating videos, In-Design and developing social media content, as well as hosting virtual events. Ms. Alzate communicates well and has excellent leadership skills. She established strong relationships with local clients and stakeholders in Miami Beach. She is also fully bilingual and communicates effectively in both English and Spanish. .., PROJECTS INCLUDE .a ,.o , , a, I • 2018-Present - PIO Project Manager - Miami Beach Rodriguez: 305.673.7071 Public Information Services Right of Way and Facilites, • 2018-Present - Public Information Liaison 19 Street Miami Beach, Florida - Contact: Lauren Firtel, Pump Station Installation, Miami Beach, Florida - 305.673.7071 Contact:Jorge Rodriguez, 305.673.7071 • 2019-Present - Community Outreach Specialist - FDO • 2018 Present - Public Infarmat!on Liaison - City of Miami District Six Dis rictwide Construction Public Information Beach Convention Center Renovations, Miami Beach, Consulting Contract, Miami-Dade County, FL - Contact Florida - Contact:Thais Vieria, 305.673.7010 Person: Kathy McLendon, 305.640.7437 - Cow Key Channel Bridge Rehabilitation Project • 2019-Present - Public Information Liaison - Convention - SR 9/NW 27 Avenue from SR 934,/NW 79 Street to Center Park, Miami Beach, Florida - Contact::Jorge SR 932/NW 103 Street Drainage Improvement Project Rodriguez, 305.673.7071 • 2019-Present -- Public Information Officer - Miami • 2019-Present- Public Information Liaison - Carl Fisher Beach Lighting Master Plan - Miami Beach, FL-Johnon Sea Wall; Miami Beach, Florida - Contact:Jorge Controls -Jon Ridley: 786.224.9655 rr 7270 NW 12 Street • 305.573.0089 www.iscprgroup.com H:: Suite 300 43 - s ;•i rr Miami, FL. 33126 6d r .7;.:�,, - , .,..: :. "; ,,.. ..� ,. , ".,tom E-i, lb ''' lot 00 ;-a sa PROJECTS INCLUDE , . "— r, , t � —,,, • 2018-Present- Public Information Liaison - Miami Beach FL.- Contact:Tish Burgher, 305.470.5277 Palm and Hibiscus Improvement Project, Miami Beach, • 2017- Community Outreach Specialist - FDOT District Six Florida - Contact: Rodney Perez, 305-673-7071 Design,West Central Miami-Dade Freight Mobility Summit • 2019-Present - Public Information Officer - City of Miami (Doral Freight Study), Miami-Dade County, FL - Marlin Beach Integrated Stormwater Management Program, City Engineering - Contact: Carlos Castro, 305.470.5100 of Miami Beach, FL-Jacobs - Contact: Malt Alvarez, • 2016-Present- Community Outreach .Specialise- 305.5479120 Districtwide Public Communications Consultant Services for •> • 2019-Present- Community Outreach Specialist-- FDOT miscellaneous projects and special events in Miami-Dade and District Six Hialeah Freight Study- Miami-Dade County, FL Monroe Counties -Miami-Dade County, FL- Contact: Tish - Infinite Source Communications Group - Contact: Carlos Burgher, 305.470.5277 Castro, 305.470.5238 - FDOT Districtwide Lighting Retrofit Design Projects • 2018 Present - Community Outreach Specialist - - Okeechobee Road Traffic Management Plan SW 10 Street Connector PD&E - FDOT District Four Consulting - Broward County, FL - Contact: Phil Schwab, • 2016-Present - Public Information Specialist - FDOT 954.236.7386 SMART Plan Kendall Drive Rapid Transit PD&E Study, Miami-Dade County, FL-Jacobs -Contact: Carl Filer, • 2018-2019 - Public Information Officer - Chase Avenue 305.781.0599 Feasibility Study - City of Miami Beach, FL - Marlin Engineering - Contact:Jeff Weidner, 305.477.7575 • 2016-2018 - Public Information Specialist - FDOT US 1 Planning Study from 1-95 to SE 152 St/Coral Reef • 2018-Present- Community Outreach Specialist - FDOT Drive, Miami-Dade County, FL- Kittelson &Associates -- Palmetto Express Design PI Contract, Miami-Dade County, Contact:Jessica Josselyn, 945.828.1730 ADDITIONAL PROJECTS ,: . ; a.. _ —— • 2013-2016 - Marketing arid Social Media Associate -Julian Ceramic Dental Lab, Miami, FL - Patricia Silva, 786.4576184 • 2014-2015 -Junior Account Executive - On The Rocks Marketing Agency. Miami, FL - Rafael Brozon-di Fatta, 786.223.9190 - Selected projects include: - Brain Freeze Ice Cream and Yogurt - Social Media and Media Nights Campaign - Colas Group- Promotional e-blast and Social Media Campaign - Kappa Rolls and Bowls - Media Coordination and creating collaterals "®' ■■ 7270 NW 12 Street 305.573.0089 Lux mil www.iscprgroup.com 0 :: Suite 300 o •. 44 Miami, FL 33126 h ._.,.A ,..: n R a .F'QZP s :'Nab;, A:;' ESUMES - WALNA CALIXTEa a Bilingual Public Information Liaison EDUCATION EXPERIENCE Business Administration - 2009 18 Total Years of Experience Broward College Paralegal Studies and Pre-Law - t 2005 .•a Miami Dade College PROFESSIONAL EXPERIENCE -- _, ,: f€ Ms. Calixte is an accomplished, bilingual, public relations professional with 18 years' experience in Project management and Marketing. Her skill sets include: communications execution and outreach with the public, media, government officials, and other external stakeholders. She successfully spearheads outreach for over 20 roadway projects under the Florida Department of Transportation Districts' Four and Six in Project Development and Environment, Design,and Construction.She is a multi-tasker,well-versed in developing,writing,and proofing materials in both English and Creole, as well as communicating in Spanish. In her various roles as a Community Outreach Specialist, Ms. Calixte also serves as the Creole speaking spokesperson for the Florida Department of Transportation and is responsible for the development of collaterals and communication within the Haitian community. In addition, she is well versed in organizing and moderating virtual public meetings. This along with her effective communication style, allows her to successfully leverage professional relationships to develop fd new business opportunities. Her unwavering drive and commitment to 'getting it done" through relationship building and hard work has resulted in optimal project outcomes. Because of her skills and efficiency, Ms. Calixte is capable of producing productive and long-lasting results for her clients PROJ ECTS INCLUDE • 2019-Present - Community Outreach Specialist - FDOT Sunrise Boulevard, Coition Engineering Group. Inc., District Six Districtwide Construction Public Information Broward County, FL - Contact: Ricardo A. Castro, P.E., Consulting Contract, Miami-Dade County, FL - Contact: 305.799.7131 Kathy McLendon, 305.640.7437 • 2020-Present- Community Outreach Specialist - FDOT • 2018-Present- Community Outreach Specialist, District Four Design Project Oakland Par,, DRMP, Inc. Districtwide Public Communications Consultant Services for Broward County, FL- Contact: Fvhen Kyj, 610.745.0722 miscellaneous projects and special events in Miami-Dade • 2019-2020 - Community Outreach Specialist - I and Monroe Counties, Miami-Dade. FL. -- Contact: Tish FDOT District Four Design Project 1-75 and Royal Palm Burgher, 305.470.5277 Boulevard Park & Ride Lot, Broward County; FL - • 2020-Present - Community Outreach Specialist - TranSystems -Contact: Ian Biava, 945.200.8264 FDOT District Four Design Project Bayvew give and an 7270 NW 12 Street 305 573.0089 www.iscprgroup.com Suite 300 .■ Miami, FL 3312 6' ) 0, 6 01, C . v . PROJECTS INCLUDE — .: :, • 2019-Present- Community Outreach Specialist - FDOT Road, Broward County, FL - Kimley Horn. -Contact: Lisa District Four Districtwide Design Projects, Broward County, Stone P.E., 561.840.0826 o. FL - Gannett Fleming, - Contact: Alma Fernandez • 2018-Present -- Community Outreach Specialist - SW 305.519.2987 10 Street Connector PD&E, Broward County, FL - RS&H - 1-75 at US 27 Sheridan, 1-595 -Contact: FDOT Project Manager: Robert Bastian, - SR 84 at Glades Parkway&Weston Road at Indian 954.7774427 Trace - 1-95 at Hollywood Boulevard • 2018-2019 - Assistant Community Outreach Specialist, FDOT State Road (SR) 9A/I-95 from SR 5/US 1 to • 2018-Present - Community Outreach Specialist - FDOT north of Ivey Dairy Road Planning Study, Miami-Dade District Four D`strictwide Minor Design Contract,WSP, County, FL - Kimley-Horn - Contact:John McWilliams, Broward County, FL -- Contact: Yamila Hernandez, 954.535.5106 305.514.3154 • 2018-2019 - Community Outreach Specialist, George • 2019 Present- Community Outreach Specialist FDOT Bush Boulevard Mobility Improvement Project from NE District Four Desian Projects, Broward and Palm Beach 2 Avenue to State Road (SR) Al A, Broward County, FL Counties, FL - A&P Consulting Transportation Engineers - - VIA Engineering Group - Contact: Maikel Gonzalez, Contact: Eithel M. Sierra, 305.592.7283 954.918.0766 - Griffin Rd at US 27,! • 2018-2019 - Community Outreach Specialist, Prospect - University Dr at Riviera Blvd/University Dr at SR 84 Road from State Road 9/Commercial Boulevard to - SR Al A at Jasmine Lane SR 811/N. Dixie Highway, Broward County, FL - A&P Consulting Transportation Engineers - Contact: Eithel M. • 2019-Presert - Community Outreach Specialist - FDOT Sierra, 305.592.7283 District Four Design Project i-75 and Pines Boulevard, • 2018-2019 - Public Information Specialist, Fort Lauderdale Broward County, FL- Bolton Perez &Associates - Next Stop Planning Study. Broward County, FL - Kittelson Contact: Luis Costa, P.E., 561.717.6496 &Associates, Inc., - Contact: Fabian De La Espriella • 2019-Present -- Community Outreach Specialist -- FDOT 786.766.7370 District Four PD&E Study Turnpike from 1-595 to Wiles rag ADDITIONAL PROJECTSa �- • 2015-2016 - Marketing Director - Pa ms Rehab &Wellness. Hollywood, FL - Contact Person: Dr. Cydell Dewberry, 405.639.7140 • 2009-2015 - Head of Operations - PhaseOne Marketing, Coconut Creek, FL - Contact Person: Dwayne Johnson, 954.756.6552 • 2006-2009 - Owner and Chief Communications Director - The Gentlemen's Closet Retail Store, Miami, 1-L • 2002-2006 - Marketing and Communications Manager - Kings Collection - Contact Person: Alex Mut, 305.545.967 —7; 7270 NW 12 Street 305.573.0089 Lou www.iscprgroup.com • ••• •• Suite 300 46 Miami, Ft. 33126 • . • ." • • •...•; •. •. • • • •-:.• • • • iitkV fir` el' . "+.Y 0 0 CFr i A. RESUMES - MIRANDA BRITO Bilingual Assistant Public Information Liaison EDUCATION CERTIFICATIONS EXPERIENCE , Bachelors of Science HubSpot Inbound Marketing 3 Total Years of Experience - Digital Media Certification - 2019 Communications - 2019 Google Analytics and tFlorida International AdWords - 2019 University PROFESSIONAL EXPERIENCE - s a::., , Miranda Brito is a communication professional with three years of professional experience and currently supports • ISC as a bilingual Community Outreach Specialist on multiple Planning, PD&E, Design and Construction Projects including the 1-95 Planning Study and Palm and Hibiscus and Convention Center Park construction projects. She plays a significant role assisting the team with various public outreach efforts, which include conducting Public Involvement Plan (PIP) research,developing databases,conducting door-to-door distributions,processing mailers, as well as arranging and participating in virtual meetings for multiple projects throughout Miami-Dade, Broward and Monroe counties. Most recently Ms. Brito was also responsible for managing the Palmetto Express-Phase • One, $60,000 advertising campaign which involved one-on-one coordination with multiple media outlets along Miami-Dade and Broward counties. She specializes in social media management and content development and continues to demonstrate her strong public relations with detail and organization. She is trained in Miami Beach community outreach and communicates fluently in both English and Spanish. Ms. Brito works hand-in-hand with the team to conduct one-on-one stakeholder outreach and agency coordination. PROJECTS INCLUDE • 2019-Present-Assistant Public Information Liaison - Palm • 2020-Present: Assistant Social Media Specialist Miami- • and Hibiscus Neighborhood Improvement Construction Dade County TPO Social Media Contract - Miami-Dade • Project, Miami Beach, FL- Contact: Rodney Perez, County, - Contact: Elizabeth Rockwell, 305.968.2722 305.673.7071 • August 2019-Present-Assistant Community Outreach • 2020- Present:Assistant Pub ic Information Specialist Specialist- FDOT District Six Districtwide Construction Kimley-Horn, Miami-Dade County TPO SMART Plan, Pr;blic Information Consulting Contract, Miami-Dade, IL Miami-Dade County, FL-Contact: Ravi Wiesundera, Contact: Kathy McLendon, 305.640.7437 9,.54.53,5.,.5153 • 2019-Present - Assistant Public Information Liaison - •August 2019-Present- Assistant Community Outreach Convention Center Park Construction Project Miami Beach, Specialist- Districtwide Public Communications Consultant FL- Contact: Sabrina Baglieri, 305.673.7071 Services for miscellaneous projects and specioi events in • 2018 Present - Assistant Public Information Liaison - 19 • Miami-Dade and Monroe Counties, Miami-Dade County, Street Pump Station Installation, Miami Beach, Florida - FL - Contact: Tish Burgher, 305.470.5277 Contact:Jorge Rodriguez, 305.673.7071 * Y ® a $ --i■ 7270 NW 12 Street _ J 305.573.0089 www.iscprgroup.com : :: Suite 300 Miami, FL 3312. - fig:q PROJECTS INCLUDE — . fig • 2019-Present- Assistant Public Information Officer- City TranSystems - Contact: Andrew Nicol, 407 875.8900 of Miami Beach Integra ed Stormwoter Management • 2020-Present- Assistance Community Outreach Specialist Program, City of Miami Beach, FL-Jacobs - Contact: - FDOT Hollywood Boulevard at 1-95 Interchange and S Matt Alvarez, 305.547.9120 28 Avenue Safety Project, Broward County, Ft. - Contact: • 2019 - Community Outreach Specialist- FDOT SR 842/ Alejandro Uribe, 786.459 7413 Broward Boulevard from NW/SW 7 Avenue to SR 5/US • 2020-Present- Assistance Community Outreach Specialist 1/Federal Highway Design, CalTran Engineering, Broward - FDOT & Broward MPO Un versify Dr from South of NW County Florida - Contact: Ricardo Castro, 786.456.7700 28 St to North of Sample Road Design, Broward County, FL • 2019-Present-Assistant Public Information Specialist, 19 - Contact:Jose A. Otero, 305.297.2602 Street Pump Station Construction, City of Miami Beach, • 2019 - Assistant Community Outreach Specialist-Miami Miami Beach, FL- Contact:Jorge Rodriguez, 305.673.7071 Beach Citywide Smart Street Lighting Plan -Johnson • 2020-Present-Assistant Community Outreach Specialist Controls, Miami Beach, FL- Contact:Sebastian Hernandez. - FDOT Palmetto Express FDOT Palmetto Express Design PI 305.673.7080 Contract, Interim Phase-I Construction Project, Miami-Dade •January 2019-August 2019-Assistant Community County, FL-Contact:Tish Burgher, 305.470.5277 Outreach Specialist, FDOT State Road (SR) 9A/I-95 from • 2019-2020: Assistant Community Outreach Specialist, SR 5,;US 1 to north of Ives Dairy Road Planning Study, Hialeah Freight Mobility Plan, Miami-Dade County, FL-- Kirnley"1-iorn, Miami-Dade County, FL- Contact:John McWilliams, 954.535.5106 H ADDITIONAL PROJECTS . .% ,, a ,. 4 •June 2018-September 2018 - Social Media Marketing Associate, AOC Latam, (Add)ventures Inc, Miami, FL- Contact: Michelle Spriegel, 954. 682.5119 •Janua:ry 2017-December 2018 - Social Media Manager, Carla Beauty, Miami, FL- Contact: Carla Moran.786.201.6901 "® Liimmi a 7270 NW 12 Street 305.573.0089 www.iscprgroup.com � ..as Surte 300 o €. ': C cso ��, xA ,�w,.>. .a .� m, ,�;� �»��� . _;�r���.�; �����..e . ., �•y�� ,rte- �. �.. ESUMES - MICHELLE PRUITT p � Assistant Public Information Liaison/Graphic Designer "` =' EDUCATION EXPERIENCE • Masters of Fine Arts- 2020 8 Total Years of Experience Miami International University of Art& Design 4 A& Bachelors of Arts in Arts&Sciences - 2009 University of South Carolina • :p=: PROFESSIONAL EXPERIENCE .,. , 3. ' : :ra . ..; — ,. Ms. Pruitt is a Special Projects Coordinator with more than eight years of professional experience. Her diverse background includes: Digital Marketing, Project Management and Design. She has experience in planning and executing the production of high scale public and private projects, and in managing and designing social media accounts for governmental agencies, such as the Miami-Dade Transportation Planning Organization (TPO) and Florida Department of Transportation (FDOT) District Six. She currently serves as the FDOT Tentative Five-Year work program intergovernmental coordinator where she is responsible for all 23 TPO Governing Board Member Virtual briefings and she spearheads the graphic design for the South Florida Regional Transportation Authority (SFRTA) 2045 Regional Transportation Plan (RIP) Website. She is trained not only in PI but is skilled in graphics design, web development, special illustrations, typography as well as PM software programs, which makes her valuable to the team. In addition, she coordinates, special events, public meetings, charity events and art exhibitions, Ms. Pruitt prides herself on providing exceptional client services which has allowed her to successfully build and establish relationships with key industry stakeholders. PROD ECTS I C LU DE . n . ,, ,:K ry;•4 , 4S' 84.* . t • 2019-Present-Assistant Community Outreach Specialist - and Social Media, Broward County, FL- Kittelson & Districtwide Public Communications Consultant Services for Associates - Contact:Jessica Josselyn,954.770.6463 miscellaneous projects and special events in Miami-Dade • 2019-Present- Community Outreach Specialist- SMART and Monroe Counties, Miami-Dade County; FL- Contact: Plan Kendall Drive Rapid Transit PD&E Study, Miarni- Tsh Burgher, 305.470/5277 Dade County, FL: -Jacobs Engineering - Carl Filer, - Tentative Five-year Work Program Coordination 786.210.2336 - Postcard Template Design • 2019-Present-Social Media Specialist- Miami-Dade - - Okeechobee Road Traffic Management Plan Miami-Dade Transportation Planning Organization General - Atlantic Isles PD&E Study Graphic Design Planning Consultant- Social Media Support. �9iomi, FL: - Conact: Elizabeth Rockwell, 305.968.2722 • 2019-Present- Public Information Officer/Graphic • 2019-Present- Graphic Design - FDOT- SW 10th Street Designer SFRTA 2045 RIP Website Development Connector PD&E Study, Miami-Dade, FL - RS&H - Contact: Sholeese Patterson, 954-236-7395 .—as 7270 NW 12 Street ® 305.573.0089 www.iscprgroup.com : :: Suite 300 49 • ■■ Miami, FL 33126 S 0 8 0 da 0 8, 0 6' 0 0s 0 0 0 0 0 8 0 0 4 4eEb �� ,�a. y �_�. � �� :2V,.. i m-. 00, 0 E. V et 02! a L i PROJECTS INCLUDE ,:-, ..ft . : M ,444N 4,p.*. 44444 s .,111 . s :. 0. sAX: • 2020- Community Outreach Specialist/Graphic • 2019 (May) - Project Lead - Ex Nihilio Exhibition, Miami, FL Designer - FDOT District Four Design Project 1-75 and - Contact: Mike Zikri, 954.330.6245 Royal Palm Boulevard Park & Ride Lot, Broword County, FL • 2019 (April) - Project Lead &Curator- Equilibrium - iranSystems -Contact: Ian Biava, 945.200.8264 Exhibition, Miami, FL- Contact Mike Zikr,954.330.6245 • 2019-Present-Special Projects Coordinator - Fight Sports, • 2018-2019- Special Projects Coordinator&Social Media Annual Awards Gala, Miami, FL- Contact: Maggie Specialist-W BRADFORD Contact: Nancy Ortega, Grindatti, 207671.6183 305.741.3738 • 2019 (December) - Project Lead &Curator-Art of the • 2012-2016 - Creative Director - Bo11ourTies, Greenville, Heart, Chairty Exhibition, Miami, FL- Contact: Elizabeth SC- Contact n: Drew Lowe, 864.328.7565 I liciano, 305.335.5285 SAMPLES OF WORK : �2- FDOT�, Pop-up Event � w Jr-�,,,.-�^- -- August 22,2019 S � �� 1 m:3 m. x • T Call P. C North Miami City Hall ` e _ 1.1-' �,,. -,,z,44776 NE 125 Street,North Marta.FL 33161 :# for Ides.•• '� t � y tp Come tears about the proposed improvements along State Road SR 969Attest Daae Highway hempen rer more;,renr,...,i 4W'O44 u NE 119 Street and NE 323 Street and along 1 '`Call for SMART Ideas" is open CT�ntn,.,,,a.t, hP(.1:40,14SR 922 NE 125 Street between tirxiWsa Ran.;-at 3a5.4T(1,ga77:> NES Avenue and NE 7 Avenue. C:GY SSlWs a:3. ?HkAR., until .January 17, 2020) Submit your a idea(s) that support improving FDOT� ` 4_, your comrriute to the r - cow Key Rehabilitation Project: A+ -i ##MiamiSMAPTPlan. _tr <' Crew stace:autt .,w t pouring the new Learn more at www,miarnidadetpo.erg d!�c'Acntrx ..+r, �ro 4, omv Hey $ uwo 0.l bridge 2 ♦: '''a.3,anG4 i � l .±t" v-- � i ,, - ' 4� '-max '''''71'4? `,, - }+ "r'.' . y"::.,;, : 011 7270 NW 12 Street [ai 305.573.0089 www.iscprgroup.cam g :aSuite 300 50 JIM. �a Miami, FL 33126 • • • • • • ♦,,. • • S • • • • • • • • • • R j+L + A. RESUMES - MALCOLM K. ALEXANDER it — ate s � a ,tea Assistant Public Information Liaison EDUCATION EXPERIENCE Bachelors of Science in 1 Year of Experience Communications Arts- 2021 Florida In'ernational Univers iy PROFESSIONAL EXPERIENCE R - - - - a a� 'y Malcolm Alexander is communication professional with two years of experience currently supporting ISC as an Assistant Community Outreach Specialist on multiple Planning, PD&E, Design and Construction Projects. He plays a significant rose assisting the team with all public outreach efforts, which involve I conducting door-to-door distributions; processing mailers, conducting Community Awareness Plan (CAP) research, developing databases, and promoting meetings to boost attendance. Mr. Alexander specializes in photography, graphic design and media management and continues to demonstrate his strong public relations skills with attention to detail and organization. He is trained in government community outreach tl and supports the City at all community meeting's for the Stormwater Management Program. Mr. Alexander is committed to managing multiple project tasks at all levels any contract. • 209-Present - Assistant Public Information Officer PD&E Study, Miami-Dade County, FL: -Jacobs - City of Miami Beach Integrated Stormwater Engineering -- Carl Filer, 786.210.2336 Management Program, City of Miami Beach, FL - • 2019 - Assistant Community Outreach Specialist Jacobs - Contact: Matt Alvarez, 305.5479120 -Miami Beach Citywide Smart Street Lighting Plan • 2019-August 2019 - Assistant Community Outreach -Johnson Controls, Miami Beach, FL - Contact: Specialist, FDOT State Road (SR) 9A,/1-95 from SR Sebastian Hernandez, 305.673.7080 5/US 1 to north of Ives Dairy Road Planning Study, • 2019-2020: Assistant Community Outreach Specialist, Kimley-Horn, Miami-Dade County, FL - Contact:John Hialeah Freight Mobility Plan, Miami-Dade McWilliams, 954.535.5 06 County, FL - TranSystems - Contact: Andrew Nicol, • 2019-Present - Assistant Community Outreach 407.875.8900 Specialist- SMART Plan Kendall Drive Rapid Transit • •• 7270 NW 12 Street ',E1 305.573.0089 Lin inj vrww sscprgrraup.com fl Suite 300 51 Miami, FL 33126N v,,; C` "C ( f 4 k C S d i .„4 ,, 00J.--...„„ 1,..... i Graphic and Website Designer EDUCATION EXPERIENCE Master's in Business Administration .. Total Years of Experience Marketing - 2016 NSty Bachelor's oouihf A,risecstern in Marketing 2013 Florida International University PROFESSIONAL EXPERIENCE ,..r:.. — , — --:3 , . a — -. _.:- — .:; — K-, • Mr. Rivas has over il years of diverse experience in marketing, advertising, corporate branding, web design and graphic design. Mr. Rivas has created versatile designs for large and small business clients including: Florida Deportment of Transportation (FDOT), Miami-Dade Transportation Planning Organization ('PO), City of Miami Beach, Armani, Michael Kors, Diesel, Marc Jacob, Fossil, Starbucks, Papa Johns, Einstein Brothers, Polio Tropical, Chili's, Dunkin Donuts, Moe's, Well Groomed Gentleman and Loomis International. His work included 3 but not limited to designing product catalogs: brochures, pay per click advertisement, magazine layout and advertisement, logos, signage for retail stores and vendor menus. He has extensive expertise in Adobe Creative Suite, Wordpress and is a certified professional in Google Ad Words and Analytics. Mr. Rivas is collaborative and a dynamic team player willing to help and support staff members at any moment. His collateral templates, maps and unique infographics are showcased on various neighborhood projects in Miami Beach including the Miami Beach Convention Center Renovation and Expansion Project. JE : ... 4..�. - ,: A 4,M4, AMC, -,;,,W,,,, 4A,,,,, & O, ,-,,U.,:, ,,,, ,Fsal, OW • 2017-Present - PIO Project Manager - M ami Beachtt Counties, Miami-Dade County, FL- Contact:Tish Burgher„ Public Information Services Right of Way and Facilities, 305.470.5277 Miami Beach, Florida - Contact: Lauren Fidel, • 2020-Present- Graphic Designer - FDOT Palmetto 305.673.7071 Express Design PI Contract, Miami-Dade County, FL- • • 2018-2019 - Public Information Liaison - City of Miami Contact:Tish Burgher, 305.470.5277 Beach Convention Center Renovations, Miami Beach; . 2016 2019 - Website Designer - FDOT District Four Public Florida - Con#ac-#:Thais Vieria, 305.673.7010 Information Consulting -- SR 5/Federal Highway Bridge • 2018-Present- Graphic Designer - Miami Beach Palm PD&E Study,Jupiter, FL- Kimley-Horn, - Lisa Stone: and Hibiscus Improvement Project, Miami Beach, Florida 561.840.0285 - Contact: Rodney Perez, 305-673-7071 • 2016-2019 - Graphic Design Support-Target • 2017-Present•- Graphic Designer- Districtwide Public Engineering Group, 75 Express Managed Lanes, Browara Communications Consultant Services for miscellaneous County, FL- Infinite Source Communications Group- Projects and special events in Miami-Dade and Monroe Contact Person: Raj Rangaswan,y PE., 305.446.2323 we 7270 NW 12 Street :".1'. 305.573.0089 Lamilwww.iscprgroup.com H :: Suite 300 52 L� Miami, FL 33126 n .< '- . `,, = ems-,, 2w ':xFm vueta,'«o•, ...... ...' ", '-, _.;,,,._.: 'w` .,,,, ,,,_- -- >. .-:- ,.— t .,gin ^';: �- ADDITIONAL PR • 2016-2020- Creative Consultant - Caliber Creatives- Miami, FL • 2016-2016-Art Director- South Florida Luxury Guide - Miami, FL • 2014-2016 - Creative Consultant - On The Rocks Marketing Agency- Coral Gables, FL • 2013-2014 - Project Designer&Ilustrator - Idea Design Studio- Miami, FL • 2.011-2013 -- Graphic Designer/Assistant Marketing Manager Fossil Group -- Miami, FL • 2009-2013 - Graphic Designer/Assistant Marketing Manager - Aramark Corporations - Miami, FL i ....,.......... .. a .et, as ,ty, roa , �- SW 10• STREET CONNECTOR iURRANSFL` `:S'.Y < _-' _._, __ _ ...,.. ':21= = t t [ ' 4 t'1iQlfLot-t 3NTER CT VE WORKSHOP Cflfatt tlNtTY f�tC 4Chi ,. .:,. :. gss r 10oy.4 �MM..w - 2�''0 11 ik+ ive4 0.1,1 I 4�� a i r r� �74 — ' TOTAL. FO%5 t Cr 0 .,�.-.� #. ®HCl23� 36 C )€„z. 'I L m,'”` .MO . Engagements ti , � w on social media ' n Pubfle 1 l rrpvrxrryacacsh Meetrngs .., r W aRerwi:.;� ii FC7C} Foca xn a Au €� SAVE :DATE F C3 FDCiti FOOT DAYS 9 ' , -.4-,- . '.M Sorry we missed put Soap we mkssd int d" n c—v» « - ix .msme [c as ;:lri tXa = ,T=Fri wa. 4 , e,�rx;�.w+i'xr�' cat reu ws+ w R � ,, �� � .' 1 M.M..-�«'^. FC.7C31'�t — a SrRrF g bnriAbA w u. $r-u Kd9Ncak�.: rw�itws,rvw f' , 47V,t0Altat0,04 ::2::.', , A. RESUMES — SEAN SALIVA . . '''''', -!N = Graphic and Website Designer . , EDUCATION EXPERIENCE Associates Degree in Interactive Media 12 Total Years of Experience Design - 2005 . , The Art Institute of Fort Lauder cote Prerequisites for tvlajor/Acadernics 'Tallahassee Community College PROFESSIONAL EXPERIENCE - ----- — — — — — — — — •— — — — — — — Mr.Saliva is a versatile interactive Webmaster with over 12 years of experience.He specializes in web development and graphic design. Mr. Saliva has worked on a variety of projects for local businesses which include, but are not - limited to: the Florida Department of Transportation, HK Companies, LLC, Time4Learning.com,Johnson Aluminum Products, and more. He is well versed in customizing web and graphic solutions, and has worked with teams to develop websites that integrate new technologies, such as responsive design, using bootstrap and media queries. Mr. Saliva is proficient in video portal design and development, front end and mobile development. He has created marketing materials, such as brochures, flyers, site plan and floor plan illustrations, videos, and web designs for multiple agency websites utilizing Adobe InDesign, Photoshop, Illustrator and Premiere, After ., I Effects, HTML and CSS. Mr. Saliva is also versed in protocols for developing project specific websites. He works closely with FDOT and their Central Office to update and maintain the SW 10 Street Project Development and Environmental Study (PD&E) website using the District's established guidelines. 1 , .—,,,,,. PROJECTS INCLUDE WW ...at, W.,.., WM Wa4 •W, ,,,,, ,-,, NW, WM WW W.,' M.1,,, ,,,,,,. ,..... i • 2018-Present - Website Designer- SW 10 Street • 2019-Present - Community Outreach Specialist - FDOT 1 Connector PD&E, Broward County, FL - RS&H -Contact: District Four PD&E Study Turnpike from 1-595 to Wiles FDOT Project Manager: Robert Bostian, 954.777.4427 Road, Broward County, FL - Kimley Horn -Contact: Lisa • 2016-2019-Website Designer- FDOT District Four Public Stone RE., 561.840.0826 Information Consulting - SR 5/Federal Highway Bridge • 2018-Present- Webmaster- FDOT Palmetto Express PD&E Study,Jupiter, FL- Kimley-Horn, - Lisa Stone: Design PI Contract, Miami-Dade County, FL-Contact:Tish 561.840.0285 Burgher, 305.470.5277 I • 2015-2016- Web Designer/Interactive Map Developer • 2019-Present-Graphics and Website Designer - SFRTA J - FDOT State Road (SR) 5/Biscayne Boulevard from 2045 RIP Website Development and Social Media, NE 32 Street to NE 38 Street and SR 25/US 27/NE Broward County, FL- Kittelson &Associates - Contact: 36 Streei from North Miami Avenue to NE 5 Avenue - Jessica Josselyr, 954.770.6463 I. Miami-Dade County, Fl- TranSysiems - Contact: ion N. Biava,954-200-8264 , :., . . 1 . . r., — ore 7270 NW 12 Street .„„. ,. . 305.573.0089 Limml www.iscprgroup.com a a a • nu • ,,Suite 300 .. . -... ..... ..„.._ .._, . ,,...... - . ,.. . . 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'' ' `•-, .. , -•,.,4-?w.t....-- -. •---1,---*- 't A,....*.1.***r.A.4 1 , .; „,,,,, ..„,' i.,•,..t., ..../.---.A Mi 39Ntfli)- 1 ! "11 31A111 5,11 ! • _...... ... ..__.........,_ .......____ _., :,;',2,;.;;'::::!-17;:'-;.- -;',•-• ~;'-';';;;''''';;;;-—I-';'; ';;;'; ;,-*-----J ' — .___. ......_. ...„..,.......„____________.. -- )EOM 10 S31dVtIVS 3 1 -tii d o 1 ersen ouo (...1 1 u 'elopieprici 4JoA -- RJ , , , u6!se' :°P°.d ....°2,:lAnPaur)GptiDL'elulc)(1;\1_ puo luwdoleAaa eocia.,,,A- woD•bu!woalpewa-Jeubssec o!tidoio/iiqpnpay oap!A/.19.dol.,/, a ; M- c[0,-17,[ 6 • -i •BF)piepnoi 00] - .,..11_1 alois] lo•i4N lo!:-.)Jat.uilio-_-) - ,. - 1 'saluodwo-) ,ii_i - ioor.) oapi.A/1.3u6,1sc, ReAA/JauS!saD!'-id°'`..Th.) - (7.10. • S1D310d 1VNOIIICIGVii - , .. ..... 4 4 .. . . . .1'1--,1144441i.-°;-.-4 010' , ,...„ ..«.•,--,-s-..- --,....:::,,,..,.T.--Lp."----6,,-,-, .k...--2,,,,z4.11101110- 0 0 • • , ,,,,ikqpici, 0 0 • • • • 0 0 €3 4" A. RESUMES ANDRE SOUZA Trilingual Graphic Designer/Videographer EDUCATION EXPERIENCE Bachelor of Science Degree 3 Years with Firm Law- 2005 Universidade tvleiropolitana de Santos Sao Paulo, Brazi PROFESSIONAL EXPERIENCE —.k ., ..a.,. ,,,; .: :,. Mr. Souza is a trilingual professional, native in Portuguese and fluent in English and Spanish. He serves ISC in a diverse capacity, handling the day-to-day functions of the office, supporting the team with miscellaneous graphic design requests and serving as ISC's in-house videographer and drone flight specialist. His recent experience includes providing audiovisual support for FDOT special events such as the Florida Department of Transportation (FDOT) Freight Mobility Trade Plan (FMTP) Regional Forum, Tentative Five-Year Work Program and other events. He serves as the project photographer at all Miami Beach Stormwater Management Program Public Meetings. Mr. Souza is dedicated,focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. PROJECTS INCLUDE ,; _ — ,# • 2019-Present - Graphic Designer - Districtwide Public • 2019-Present - Photographer - City of Miami Beach Communications Consultant Services for misce!aneous Integrated Stormwater Management Program, projects and special events in Miami-Dade and City of Miami Beach, FL - Jacobs - Contact: Matt Monroe Counties, Miami-Dade County, FL- Contact: Alvarez, 305.5479120 Tish Burgher„ 305.470.5277 • 2019-2020: Photographer, FDOT Hialeah Freight American Council of Engineering Companies Mobility Plan, Miami-Dade County, FL - TranSystems (ACEC) Conference - Videography - Contact:Andrew Nicol, 407.875.8900 - FDOT FMTP Regional Freight Forum -Videoraph • 2016-2018 - Photographer/Graphic Designer - g g' g y Easy Fast Technology - Santos SP, Brazil - Contact - FDOT Aviation Department -Videography/Drone Person: Felipe Antunes, 305.798.5446 Footage • 2017-2018 - Content Developer/Owner- Brazilian - Hialeah Freight Study Industry Forum - Photography Beachwear - Miami-Dade, FL - FDOT Tentative Five-Year Work Program - Facebook Live Videographer W --is 7270 NW 12 Street 305.573.0089 www.iscprgroup.com a ma 300 ■■ 56 s Miami, FL 33126 b @ ; i 3 G C 4 C• 3 N b b is @ 6 B 6 a '4,1"ft dttb - -c 717- ;'''''441:01,0Alk,,,r, • 41> g,- B. STATE MBE CERTIFICATE Infinite Source Communications Group, LLC Is certified under the provisions of 287 and 295.187, Florida Statutes,for a period from: 08/08/2020 08/08/2022 2/41-° *".* natitan R.Satter,Secretary Hot did 1)epartment ofSlanagnronnt iv 'St (Wye at Supplier niVeMity • 40S0 Esplanade Way,State 180 MANAGEMENT Tallahassee,FE S2394 SERVICES 8SC,037.091S www dms.nsyliondaysodsiosd • • a a • • sus 7270 NW 12 Street 305.573,0089 LJ www.iscprgroup.com IM• On Ili Suite 300 57 Miami, FL 33126 , .„ , • �` ✓ I' 0 0 kA ) Airistazionasexamitrizzisviationasi Internal Services Department Small Business Development MIAMO 111 NW 1 Street,19th Floor COUNTY Miami.Florida 33128 mlamidade.gov T 305-375-3111 F 305-375-3160 June 16,2020 Monica Diaz Infinite Source Communications Group, LLC 7270 NW 12 St Suite 300 Miami, FL 33126 Approval Date: June 2,2020-Small Business Enterprise-Goods&Services(SBE-G&S) Anniversary Date: February 28, 2021 Dear Monica Diaz, Miami-Dade County Small Business Development(SBD), a division of Internal Services Department(ISD), is pleased to notify you of your firm's continuing eligibility as a certified Small Business Enterprise-Goods&Services(SBE-G&S).The Small Business Enterprise(SBE)programs are governed by sections 2-8.1.1.1.1;2-8.1.1.1.2; 2-10.4.01; 10-33.02 of Miami-Dade County's Codes. Your firm is certified in the categories listed below. The Small Business Enterprise-Goods&Services(SBE-G&S)certification is continuing through the Anniversary Date listed above, contingent upon your firm maintaining its eligibility based on the criteria outlined in the aforementioned code.You will be notified of your annual responsibilities in advance of the Anniversary Date.You must submit the annual AFFIDAVIT FOR CONTINUING ELIGIBILITY no later than the Anniversary Date to maintain your eligibility.Your firm's name and tier level will be listed in the directory for all SBE certified firms,which can be accessed through Miami-Dade County's SBD website: http://www.miamidade.gov/smallbusiness/certification-lists.asp. If there is a material change in your firm,you must advise this office by submitting a status change form with the associated supporting documentation,within thirty(30)days.Changes may include, but are not limited to, ownership,officers,directors, management, key personnel, scope of work performed,daily operations, on-going business relationships with other firms or individuals or the physical location of your firm.After our review,you will receive instructions as to how you should proceed, if necessary. Failure to do so will be deemed a failure on your part to cooperate and will result in action to remove your firm's certification. It is strongly recommended that you register your firm as a vendor with Miami-Dade County.To register, you may visit: http://www.miamidade.gov/procuremenUvendor-registration.asp. If you have any questions or concerns, you may contact our office at 305-375-3111 or email sbdcert@miamidade.ggy. Sincerely, Claudious Thompson, Section Chief Small Business Development CATEGORIES:(Your firm may bid or participate on contracts only under these categories) NIGP 91826:PUBLIC RELATIONS CONSULTING NIGP 91876:MARKETING CONSULTING • •■ 7270 NW 12 Street ® 305.573.0089 www.iscprgroup.com •• Suite 300 58 AM. Miami, Ft. 33126 T O % t • e • a @ 8 a a • a Oaf • a i .<< a`� � ..,�.. ..� .raw awe • :� ,� . 2. _ B. STATE DBE CERTIFICATE Iii ,,,,) 1 N'iekiettf-euttez,eet' M-'tt,4tirte Ceri,telby4i,e Granted to INFINITE SOURCE COMMUNICATION GROUP LLC N It has been determined that the firm listed above has met the federal requirements in accordance with f the Code of Federal Regulations(49 CFR Pan 26)and is thereby eligible to participate in the Disadvantaged Business Enterprise Program in the State of Florida. NAICS CODES: 541820 Isse: s ,mb ,, 013 7iA FicrateA K&WTII &wain:waged&press Enteepnet Certiiicatton 1rmlag r F7ortda Department ofTran+p rtstton _... , a a e v n ea 7270 NW 12 Street Eirj 305.573.0089 •L. www.iscprgroup.com : :: Suite 300 • ANL Miami, FL �3312 � �� '... �� a _' � � ,... � �� • r ' � T 0