173-1999 LTC
CITY OF MIAMI BEACH
CITY HALL 1700 CONVENTION CENTER DRIVE MIAMI BEACH, FLORIDA 33139
http:\\ci.miami-beach.f1.us
L.T.C. No.
173-1999
LETTER TO COMMISSION
August 20, 1999
TO: Mayor Neisen O. Kasdin and
Members of the City C mmission
FROM: Sergio Rodriguez
City Manager
SUBJECT: QUALITY CUSTOMERS SERVICE
Attached please find correspondence recognizing the accomplishments the Administration has made
in its efforts to achieve quality customer service levels. Ongoing initiatives are being implemented
addressing philosophy and the "corporate culture", physical improvements, training initiatives,
improved public information and education and the streamlining of Administrative procedures and
policy guidelines.
If you have any comments or questions, please contact me.
SRI~rar
F:\CMGRISALLIRARIL TClQUALITY.CUS
attachments
c: Christina M. Cuervo, Assistant City Manager
Janet Gavarrete, Assistant City Manager
Mayea Diaz-Buttacavoli, Assistant City Manager
Matthew Schwartz, Assistant City Manager
Ronnie Singer, Executive Assistant to the City Manager
CITY OF MIAMI BEACH
1700 Convention Center Drive. Miami Beach, FL
http:\\ci.miami-beach.fl.us
Office of the City Manager
Telephone 305-673-7010
Facsimile 305-673-7782
August 3, 1999
Mr. Michael Tronn
Big Time Productions
550 Washington Avenue
Miami Beach, FL 33139-6604
Dear Mr. Trenn:
On behalf of all the employees of the City of Miami Beach, especially those mentioned in your
correspondence of July 27, 1999, thank you for recognizing their hard work and their efforts to assist
you in a difficult process. Your involvement, and that of Eugene Rodriguez on the Business
Resolution Task Force, and commitment to make the City a better place, has helped in making City
Hall more accessible.
We are grateful for these efforts and count on that participation when planning for the community
at large. We sincerely appreciate your comments and participation and we look forward to working
with you in the future.
Thank you again.
Sincerely,
~~
Assistant City Manager
CMC:lr
C: Sergio Rodriguez, City Manager
Janet Gavarrete, Assistant City Manager
Matthew D. Schwartz, Assistant City Manager
Phil Azan, Building Director
Mohammed Partovi, Chief Structural Plans Examiner
Siddiq Khan, Consultant Structural Engineer
Renato Sejas, Fire Protection Analyst
Jeri Goodkin, Senior Building Inspector
Ruth Rahmani, Civil Engineer
Richard McConachie, Chief Building Inspector
F:\CMGR\$ALL\CHRlSTIN\TRONN. WPD
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July 27; 1999
Christina Cuervo
Assistant City Manager
City of Miami Beach
1700 Convention Center Dr.
Miami Beach, Florida 33139
Dear Ms.Cuervo,
Recently I was faced withth~..t~sk ,of ~rying to obtain a building permit .against an
approaching ORB deadline. Without the intervention of Phil Azan, the building director,
along with his colleagues, we surely would not have been able to be permited, and the
project would have become disallowed. It was due to the fact that he and his staff,
especially Mohammed Partovi, Siddiq Khan, Renato Sejas, Jeri Goodkin, Ruth
Rahmani, and Richard McConachie each took a personal interest in helping with this
matter that I was able to successfully accomplish this task.
Mohammed Partovi worked closely with me on practically a daily basis in order to
make sure the pians were processed quickly, and that the comments were understood
by our engineer in order to make them permitable by Siddiq Khan. Siddiq Khan
graciously met with the architect, the engineer, and myself in order to go over the
specifics of our plans and corrections. Renato Sejas met with the architect in order to
come up with a solution to a complicated fire prevention problem. While Phil Azan was
away, Jeri Goodkin saw to it that I was able to get an efficient and rapid review. Ruth
Rahmani personally escorted me to inspectors in both the Building Department and
Public Works to make sure I was taken care of. She also assisted me with DERM and
WASA matters. Richard McConachie was able to coordinate last minute joint reviews
for us, which were a necessity to our being permited.
All of the other inspectors as well showed an unprecedented willingness to aid in the
necessary rapid review of our plans.
550 Washington Avenue. Miami Beach, Florida 33139-6604 . Tel: (305) 672-5117 . Fax (305) 672-4533
@
Furthermore, the entire building department staff deserves acknowledgement for
showing a positive improvement in attitude, organization, and efficiency since my last
series of visits, and I congratulate their accomplishment. For the record their names
are: Ronald Mary, Sammy Moore, Paul Elledge, Paul Raymond, Walter Reade, John
Cronin, Jan-Pierre Perez, Gary Ortega, Gladys Salas, Carlos Garcia, Isabel Hayman,
Carmen Hernendez, Rosie Rodriguez, Ana lIarcon, and Sonia Lecounte.
Lastly, Demar Woodson and Julio Grave de Peralta of the Public Works department
deserve recognition for their participation in this process as well.
Now that this new level of cooperation and assistance has been achieved by the
Building Department, it is our hope that the other departments will follow their
example. If everyone continues to work together, Miami Beach will surely become a
much more hospitable city for businesses to operate in, which will hopefully incite it's
further development and growth.
cc:
Sergio Rodriguez
Phil Azan
Mohammed Partovi
Siddiq Khan
Renato Sejas
Jeri Goodkin
. Ruth Rahmani
Richard McConachie
550 Washington Avenue . Miami Beach, Florida 33139-6604 . Tel: (305) 672-5117 . Fax (305) 672-4533