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Budget and Work Planning Focus GroupsBUDGET AND WORK PLANNING FOCUS GROUPS DISCUSSION AREAS • Department Work Plans -Narratives o What elements do you find helpful in the previously used work plan narrative format? (see example attached) o Which of elements did you find difficult to prepare? o Which of the required elements do you think could be improved? And how? o What are other suggested improvements? • Department Work Plans -Performance Plans (Active Strategy Scorecards) o What elements do you find helpful in the previously used work plan narrative format? (see example attached) o Which of elements did you find difficult to prepare? o Which of the required elements do you think could be improved? And how? o What are other suggested improvements? o Which element did you find helpful to communicate your performance component of the work plan throughout all levels of your department? • Regarding linkage to Citywide strategic priorities and Key Intended Outcomes • Regarding Department objectives • Regarding developing individual performance objectives • Department Budget Request o Which of the required documents do you find useful in developing your department's budget request? (CSL Budget Documents, Budget Packages, Budget Breakdown Analysis) o Which of the required documents do you find useful in reviewing your budget request with the City Manager and OBPI? o Which of the required documents do you find helpful when required to present your budget request to the Commission or outside entities? o Which of the required documents do you not find useful? o Which of the required documents do you think could be improved? And how? o What are other suggested improvements? • Proposed/Adopted Budget Book o What elements do you find helpful in the proposed/adopted budget book? o Which of elements did you find difficult to prepare? o Which element did you find helpful to communicate the budget throughout all levels of your department? • Regarding the Citywide budget • Regarding the Department budget o Which of the elements do you find helpful when required to present your proposed/adopted budget to the Commission or outside entities? o Which of the required elements do you think could be improved? And how? • Other Suggested Improvements? m MIAMIBEACH Department Name: Fiscal Year: 2008/09 Date Prepared/Updated: PROPOSED DEPARTMENTAL WORK PLAN Department Mission/Purpose Statement "We are dedicated to ..." (limited to one sentence) Department Description (1 page or less for small departments and 2 pages or less for large departments) Insert a brief description of department, including significant historical events that continue to impact the Department's mission or purpose, overview of major responsibilities including a discussion of major contracted operation, if any, and current innovative programs and initiatives. List and map of department facilities, if applicable. Do not list functions already shown on the department's functional Table of Organization. See attached Table of Organization ~ v3oizoo~ Page 1 m MIAMIBEACH PROPOSED DEPARTMENTAL WORK PLAN Department Name: Fiscal Year: 2008/09 Date Prepared/Updated: Fiscal Environment: Insert a brief discussion of major funding sources (etc.) For Enterprise Fund Departments, include a brief discussion of current fees, planned fee increases, and any potential impacts to future year performance. Business Environment: Insert summary of department business environment here, community partners, and competing entities, if applicable. Include general support requirements needed from other departments/ internal City partners. i v3oizoo~ Page 2 m MIAMIBEACH PROPOSED DEPARTMENTAL WORK PLAN Department Name: Fiscal Year: 2008/09 Date Prepared/Updated: Significant Prior Accomplishments: List bullets of most significant prior year accomplishments (1 page or less for small departments and 2 pages or less for large departments). Include a summary of major current year budget initiatives -details regarding the status of each prior and current year initiative will be presented in your Performance Plan (Department Scorecard) report. Minimal overlap with Performance measures in Acfive Strategy. THESE SHOULD BE ACCOMPLISHMENTS THAT DIRECTLY SUPPORT CITY'S STRATEGIC PLAN Critical Success Factors: List bullets of factors critical to the department's achievement of it's performance plan for the next fiscal year here -support needed from other departments, outside environmental factors, etc. DO NOT LIST RESOURCE REQUIREMENTS/ITEMS TO BE SUBMITTED AS ADDITIONAL FUNDING REQUESTS -ADDITIONAL FUNDING REQUESTS/ENHANCEMENTS ARE TO BE INCLUDED AS PRPOSED INITIATIVES IN ACTIVE STRATEGY AND SHOULD RESULT IN AN IMPROVEMENT IN A KPI OR DPI i vsazoo~ Page 3 m MIAMBEACH PROPOSED DEPARTMENTAL WORK PLAN Department Name: Fiscal Year: 2008/09 Date Prepared/Updated: Planned Reductions: List bullets regarding initiatives that will result in dollar reductions in your department budget (if approved these will result in negative budget packages), consistent with initiatives proposed in Performance Plan. New Department activities, proposed as part of the Departments Performance Plan, requiring additional resources must be accompanied by an offsetting planned reduction within the same department. Future Outlook: Insert brief discussion here of next five (5) years including financial trends, performance targets, related tasWactivities/programs, and potential external factors that could affect performance in the longer term > >i3oizoo~ Page 4 m MIAMIBEACH PROPOSED DEPARTMENTAL WORK PLAN Department Name: Fiscal Year: 2008/09 Date Prepared/Updated: Miami Beach Strategic Planning Framework The Department Work plan is aligned with Citywide strategic outcomes and initiatives established through extensive community input. The City's strategic planning process provides a framework at a broad level of where we want to go, how we get there, and how we measure our progress along the way. The process ensures increased communications at all levels of City government using consistent terms. o Our Citywide Vision communicates the community's shared vision for the best possible future for the City of Miami Beach: Cleaner and Safer, Beautiful and Vibrant, Mature Stable Residential Community with Well Improved Infrastructure, Urban and Historic Environment, Cultural, Entertainment and Tourism Capital, International Center for Innovation o Our Citywide Mission statement communicates the role of our government in achieving this vision: We are committed to providing excellent public services and safety to all who live, work, and play in our vibrant, tropical, historic community o Our Values communicate to all levels of our organization the manner in which we expect all decisions, interactions and activities to be performed: We maintain the Cify of Miami Beach as a world-class city. We work as a cooperative team of well-trained professionals. We serve the public with dignity and respect. We conduct the business of the City with honesty, integrity, and dedication. We are ambassadors of good will to our residents, visitors, and the business community o Our Identified Priorities communicate activities that are essential to help us achieve our vision: Capital Improvement Program, Strategic Planning and Economic Development, Organizational Development, Neighborhood Services, and Investment in Technology o We have developed Key Intended Outcomes across all City Departments. These are the results the City plans to achieve towards accomplishing its Vision. These outcomes are from the customer/community perspective (e.g. quality of service provided, customer satisfaction). o Key Performance Indicators express the City's Key Intended Outcomes in measurable terms. Departments monitor additional performance indicators (Department Performance Indicators) that support these Citywide Key Performance Indicators. o Citywide Initiatives are undertaken by cross-departmental city teams to drive the performance level for a key performance indicator. o Department Activities or Programs are actions or groups of actions will be undertaken by a particular department in a specific fiscal year in order to achieve an Outcome. ui3oizoo~ Page 5 m MIAMIBEACH PROPOSED DEPARTMENTAL WORK PLAN Department Name: Fiscal Year: 2008/09 Date Prepared/Updated: Citywide Key Intended Outcomes supported by the Department: o Insert your first Citywide Key Intended Outcome, consistent with KIOs in Department Scorecard, here o Followed by other key intended outcomes that your department supports 0 0 0 See Department Performance Plan for additional supporting details i ~i3oizoo~ Page 6 iDeta6i~ - I3efasalt ®/aevsa ~o:~e IroiYaatives Processes Default ~o~ ~~~~~a~if~ ~a~asfas~ia~r ~ As ®f°S'43 Yl't3 ~9art'se Astuai target Of sl~taa~ target IC1 Make Ciiy_riore business friendly OBPI SV2 Increase resident satisfaction with ernp~~ee contact (OBPI)_ of front line employees trained improvii~g__ Sem knowledge of the Cii 0 % 50 % i Z- 100 % 100 4io 07 F"07: # of employees attending iVLA and Sem Employee Academy 4 40 i ?- 40 180 07 Average overall rating for city se~°vice shopper Q4 '_ program(CMB) 3.9b 4.00 F`f0 3.79 4.00 7 of departments service shopped Q4 100 % 100 % FYO 99 % 100 % 7 departments with Service Shopper Scores Q4 s, below 3 0% 0% FYO 1% 0 7 Service Shoo~per Score(OBPI) Q4 4.49 4.00 FYO 4.21 4.00 7 FY07• % of contract employees trained in Q4 J ROG/Essential Piece and Customer Service 23.0 % 25.0 % FYO 35.0 % 100.0 °/~ Standards 7 FY 08: % of FY 08 Training Alan Courses n/a n/a n/a n/a n/a Deployed Sv8 Increase community satisfaction wiith City services (OBPI ;;~; % of Key Performance Indicators improved in ~~ 2 37.9 % 21.0 % n/a n/a the fiscal year 007 of departments with supporting measures Q4 established for citywide KAIs 83 % 50 % FYO 88 % 50 7 of Kev Aerformance Indicators (KPIs) with Q4 improvements contributed by OBAI 15 % 18 % FYO n/a n/a 7 F`(07: # of departments with measures Q4 supported by documented methodologies and 0 b FYO 0 10 verified by__audit 7 Avg. Internal Services Rating for Overall ~~ Satisfaction of Internal Audit and Compliance 82.2 % 75.0 % , ~0~ n/a n/a . Servic°s Avg. Internal Services Rating for Overall _ Satisfaction of Performance Improvement as 73.8 % 75.0 % 007 n/a n/a _ _ _ Excellent or Good Avc~Internal Services Rating for Overall Satisfaction of Grants Management as Exceiient 73.b % 75.0 % ~~~ nja n/a __ or Good Avg. Iniernal Services Rating for Overali Satisfaction of Orq. Development and Training 57.3 % 75.0 % ~~~ n/a n/a as Excellent or Good FY07: Avg. Ir~terr~al Services Rating Overall Satisfaction of Budget Services as Excellent or 76.9 % 75.0 % 007 n/a n/a Good 2,0 In~er,aai Pr®cizss~s Naona ,4etttai ~ar~~~ As ~'"F~h 'fT~ G;Caf Actasai ~'ar~~.t SV6 Improve process through information technology __ ~O%Pi~ __ %of Citywide KPI's and supporting measures Q4 _._, incorporated in performance software and 69 % 75 % FYO 68 % 75 routinely reported 7 $ saved or additional ~ generated throuoh Q3 information technology investments n/a n/a FYO n/a n/a 7 FY07: ~ of rocesses improved through Q3 completed a roved IT Steering Committee n/a n/a FYO n/a n/a projects 7 3.~ i=i~araciai ~ Name s~ota~ai '4'ars~eg As Y`i°fl3 2'T~ ~f Ac>tasa3 a~get SV4 Ensure expenditure trends are sustainable over i;he long term (OBPI) Ratio of recurring revenue increase to recurrino expenditure increase -Enterprise Furd n/a n/a n/a n/a r:/a Ratio of recurring revenue increase to recurrino expenditure increase -General rr"und 1.11 n/a ~~~ n/a n/a increase in General Fund Current Service Q3 -% Levels CSL) e~cpenditure budget (w/o capital 8.1 % 7.0 % FYO n/a n/a or reserve transfers) 7 %increase in General Fund Current Service Q3 Level (CSL) & enhancements in expenditure 11.3 % 8.0 % FYO n/a n/a budget (w1o Capital or reserve transfers) 7 increase of General Fund total revenue Q3 budget 14.3 % 14.3 % FYO n/a n/a 7 FY06NEVV• Proiected Year-end expenditures (General Fund) $2331571 $237.70 Q 0 n a / n a / 47.00 mil mil 7 _ FY06NEW: Projected Year-end revenues__ Q3 ..,r. Genera! Fund $2421151 $237.70 FYO n/a n/a 45.00 7 _ FY06NEW• projected Year-end expenditures - Q3 Enterprise Fund $1174466 $1203323 rY0 n/a n/a 99.00 86.00 7 FY06NEVV: Proiected Year-end revenues - 4 __ Enterprise Lunds $119,758, $120,332, 0 n/a n/a 057.00 386.00 7 FY06NEW • Projected Year-end expenditures - Q3 ,®,a Internal Service Funds $4809070 5123547 $ FYO n/a n/a 6.00 2.00 7 FY06NEW: Projected Year-end revenues - Q ~/ Internal Service Funds $48,957,8 $51,235,4 0 n/a n a / 22.00 72.00 7 SV5 Improve the City's overall financial health and maintain overall bond rating (CBPI) FY: % of Direct Audit Time to Total Tirne 55.7b % n/a Audit revenues brough~ into City $0.236 $0.125 mii mil FY07: % of Annual ?Ian for Internal Audits -% completed 63 % 100 Fl'07: % of Annual Plan for Resort Tax Audits ' 159 % 100 completed Q4 FYO 51.73 % n/a 7 Q4 FYO $0.458 $0.500 7 mil mil Q3 F`(0 33 % 100 7 Q4 95 % 100 FYO 7 FY07: % of Annual Plan for Sanitation Audits Q4 __ completed 100 % 100 % FYO 100 % 100 7 FY07: % of Annual Plan for ~ar!<ing Monitoring Q4 Reviews completed 100 % 100 % ~ YO 100 % 100 7 Grani revenues brought into City ir, last 12 $2.065 $2.000 Q4 $2.814 $2.000 months mil rnil BYO mil mil Other revenues brought to the City by OBf?I $0.000 Q4 $2.752 n/a r f0 n/a mil mil 7 FY07: $ in MDC GOB r`unds r eimbursed to the Q4 C~ $5,643,05 $3,945,00 BYO $18,165,5 $14,145,0 8 0 51 00 7 Average # of days to process invoices (OBPI~ n/a n/a n/a n/a n/a ~_s in City General Fund reserve accounts $47,98G,8 n/a FY2 n/a n/a 32 006 $s in V\iater Enterprise Fund reserve accounts n/a n/a n/a n/a n/a $s inConvention Center/TOPA reserve accounts n/a n/a n/a n/a n/a $s in Sev~+er Enterprise Fund reserve accounts n/a n/a n/a n/a nja $s Stormvvater ~tnterprise Fund reserve account n/a n/a n/a n/a nja $s Sanitation enterprise Fund Reserve Accounts n/a n/a n/a n/a n/a $s Parking Enterprise Fund Reserve Accounts n/a n/a n/a n/a n/a $s in Information Technology Internal Service Fund Reserve Accounts n/a n/a n/a n/a n/a ~.in Risk Management Internal Service Fund n/a n/a n/a n/a n/a Reserve Accounts $s in Central Services Internal Service Fund Reserve Accounts n/a n/a n/a n/a n/= $s in Property Management internal Service Fund Reserve Accounts n/a n/a n/a n/a n/a $s in Fleet Management Internal Seniice Fund Reserve Accounts n/a n/a n/a n/a nja FY06 NEW: % actual expenditures to original Q4 adopted budget net of transfers at year-end to 101.7 % n/a FYO 301.9 % n/a Reserves 6 FY06 NEVI/: # of days after quarter close for Q3 ~ eauarterly report of projected annual 55 45 F`f0 49 45 expenditures and revenues (Quarters 1-3) 7 FY06 ~dtV~/: # of days after quarter close for g arterly report of projected annual u 131 days 150 days n/a n/a _ expenditures and revenues (Quarter 4~ 006 FY06NEW: GFOA Scares for Adopted Budget 3 06 3 00 ~ Y2 . . 006 n/a n/a x.19 ~~n~i~yee l3eve3opn'aers~ anti Learning i+iame SV7 Attract and maintain a quality wori<force (OBPI of employees who agree or strongly agree ,__. that "they recommended CN1B as a place to work" of employees trained in results-oriented culture # of citywide ernpiovees trained in mandator ~ot~aa3 ~'argei 83.8 % 90.0 100.G % 95.C courses o`rfered through Organizational n/a Development Avg # of training hours completed per ernployee 2 r/a 0 ~s ','Ti3 YTi3 ~f ~st~aal Target FY2 n/a n/a 007 Q4 FYO n/a n/a 7 n/a n/a n/a Q3 FYO ? 0 7 Avg # of training hours completed per Q3 employee (OBPI~ 9.0 1.0 FYO 10.2 1.0 7 of mgt team understanding results oriented Qq processes implemented Cit -wide n/a 100 % FYO 82 % 100 7 of employees agreeing or strongly agre°ing _ they have a better understanding of their role & dept s role in achieving cif outcomes n/a n/a n/a n/a n/a Surve ~ _ # of empl~ees technology trained Q4 8 15 FYO 55 60 7 . # of employees Trained in process. Qq ,;x 41 measurement and improvement 0 0 FYO 55 83 7 FY06 NEW: # of employees with skills Q~ improved in facilitation skills 20 50 FYO 20 200 7 Sick Leave Hours Used per 1 000 Hours Q4 Worked - OBPi 21 n/a FYO 26 n; a 7 Vacancy Rate (08PI~ n/a n/a n/a r,/a n/a Turnover Rate OBPI Sep 5.9 % n/a 200 0.5 % n/a 7 of OBPI employees who "strongly agree" FY2 ~ or "agree" CMB as a place to work 77.7 % 90.0 % 007 n/a n/a of OBPI employees who "strongly agree" or "agree" that "they are proud to be a CMB 100.0 % 90.0 % ~0~ n/a n/a employee" Scoreca~d Exceptior Report i_iniced Objects Hide All ~i•sii~i Scorecards There are no scorecards linked at this time. Parent Scorecards Strategic Plan Balanced Scorecard Strategic Plan Scorecard By Vision Linkage !CMS Strategic Plan Vision Lir~l<ed Scorecard Kathie Brooks Scorecard Ini~ia~iues As Of ~ut9get 'Finning ®/o S~atsas FY07: Assist Building Tasl: 09/30/2007 60% In Progress Force on perforrnance improvement efforts r=Y07 NEW• Implement 09/30/2007 ~ n/a Not Started measures for roads/sidewalks, storm drainage lighting and ap rking FY07: Continue to monitor 09/30/2007 100% Complete Citywide KIOs and i<PIs ~~~,AaaseTs brooks, Kathie Gonzalez Jorge Gonzalez Jorae Brooks, Kathie Gonzalez Jorge 3roo':<s Kathie fast Owners Fraga, Jorge Fraga Jorge Stilione Isabel r ~Y 06 _inventorkother City 09/30/2007 processes for potential Qreliminary improvement and identifybottlenecks FY 06: Facilitate 09/30/2007 departments to improve measurement rethodologies for public appearance -garages FY 06' Lead process 06/30/2007 improvement tearns for Code and Permits Plus Industry Review FY 06: Facilitate 09/30/2007 departments to improve measurement methodologies for public appearance -ROW/Parks Landscaping FY 06:Define levels of 09/302006 reserves required FY07: Dever draft 09/302007 Education Compact between the City and Miami-Dade Public Schools FY07• Deploy standard 03/31/2007 format to ensure that departments involve all emplokees at Borne level ir, annual work plan development FY 07 NEVV: Work with IT 09/30/2007 to develop standards/processes for unassigned phones FY07: Develop process 09/302007 impr. Intranet site and grocedur~s FY07 NEW: Conduct focus 09/30/2007 groups related to emergency preparedness and value for tax dollars paid FY07: Conductlnternal 03/31/2007 Services Survey FY07: Train non-city 09/302007 volunteers for Cleanliness Assessments FY07: Facilitate process 09/30/2007 impr. team on Occ~ational Licensino FY07 Develop Employee 03/312007 Satisfaction Survev FY07: identify key 09/302007 measures and audit methodology integrity FY 07: Enhance Cit vy iide 03/31/2007 training for Employee Academy FY 07: Develop 06/302007 community survey update and refine Citywide initiatives "rY07: Update financial 05/30/2007 trends through FY 06 FY07: Work with 09/302008 Departments to maximize use of online grants `J ~ 15% In Progress Stil!or,e, Isabel 75% In Progress Stillone Isabel _~ ~, 100% Complete Fraga Jorge 10% In Progress Stillone, :Babel 50% In ?rogress Cruz, Jose °I ~ 100% Complete Rosenfeld, Leslie I "~ 100% Complete ~ragaTJor~oe -% 100% Complete Rosenfeld, Leslie 90% In Progress Carrasco, Theo ~. - n/a Not Started Fraga, Jorge s 100% Corplete Carrasco, Theo 100% Complete Stillone, Isabel ~, ,_ 70% In Progress Fraga Jorge ® _. _. 100% Complete Carrasco, Theo ® 100% Complete Sutter, Jim =raga Jorge 100% Complete Rosenfeld, Leslie ~~+ 100% Complete Fraga, Jorge %'"'°+ 100% Complete Cruz, Jose n/a In Progress Hoanshelt, Judy database FY07: Continue work on 06/30/2007 100% Complete Cruz Jose financial policies with , - Budget Advisory Committee (BAC) FY 07 Conduct 360 n/a n/a n/a n/a n/a Reviews for OBPI senior staff FY07: Train non-city 09/30/2007 ,,.x: 100% Corplete Rosenfeld Leslie volunteers for Service - Shopper FY07 NEW• Conduct 09/30/2007 ~ 10% In Progress Fraga J, urge employee focus groups for improvement areas identified in the internal support function a~~d employee satisfaction surveys FY07: Develop tracking 09/30/2007 '~~ _ 15% In Progress Fraga, Jorge mechanisms forprocesses _ improved/$'s saved/revenues increase through IT Steering Cornmitte~rojects FY08: Continue to provide n/a n/a n/a n/a n/a Rosenfeld Leslie feedback reports and training to departments with an average Service Shopper score of less than 4 FY08: Continue to ensure n/a n/a n/a n/a n/a Rosenfeld Leslie all contract employees are . trained in ROG/Essential Piece and Customer Service Standard FY08: Continue to n/a n/a n/a n/a n/a Rosenfeld Leslie coordinate review of . standard City Letters with CST FY08: Continue to train n/a n/a n/a n/a n/a Rosenfeld Leslie non-City volunteers for Service Shopper program FY08: Continue to develop n/a n/a n/a n/a n/a Rosenfeld Leslie Department Corrective Action Plans FY08• date s*andard n/a n/a n/a n/a n/a Fraga, Jorge formats for involving departrnent employees in strategic planning process FY08: Coordinate annual n/a n/a n/a n/a n/a Rosenfeld Leslie Essential Piece deployment/sign off by department FY08: Continue to train n/a n/a n/a n/a n/a Stillone Isabel non-city volunteers for , Cleanliness Assessments FY08: Continue to identify n/a r./a n/a n/a n/a Rosenfeld Leslie most frequently requested information to include internal resources (MB Line Intranet etc ) FY08: Update financial n/a n/a n/a n/a n/a Cruz Jose trends thru FY07 , F`(08: Deploy n/a n/a n/a n/a n/a Rosenfeld Leslie comprehensive Citywide , Training Plan and ROG/~ssentia9 Piece FY08: Continue to recruit n/a n/a n/a n/a n/a Rosenfeld. Leslie and train volunteers for ij i'(:, ~~Ci.LiliilJ i~:( Ii~.~;L ~". . ~ I~.,: ~J(';InLi,° ~~ 7:. is=1:-~n ,..~ _, u."=: i':_ -%UCui:iiin 4i~r:rrg C~i: I CLi'2':1 ~lr ~.~~/ c':1C. _! ~rj; ~.Q?"U~a ~C.u lrl l..lc~, ilj:; _. .::!-.. 'I; :, 311 fG ..b9::- ..' ~ Lr~r: l ~.a 'Ili J I is .~. ~~~:.~; l~i,'_'r'_ ~ 71 il'=~ = f - - Jd .f';r ~ .:1~~ IIS,< II':U ~JL~.''-:1 r'_ :`I I~lnd hl_ _'_~I CJ ~i%~I _ -- " ,:n~ss ~!I~.d phcnc 11~_~~;y~ r rl,. Te~i~1 ~~'~ i. r".°..+ ._ i~!IC.nCI: I"i it r~ci!~Pi~!Cnl t'8':%;~iUDlilBr.= G} ril f'~:.^.; ~_r~ 1. ~°. 1, c' JUN } _ ! ~_,~,~r, ; ;: i parr, %r' . i; _- .,L,/~, I""~cil : Lea"!: - ~OG° 7 .,,:LI _I ~I_,I_I,._ , ``: ,..i¢ ~r 1. .)~-. !, _ i.) it ~. ~. .C ",111=~ - Il f d Z~l ~7 _. .. ~ .. ~ 1 q _ _ .., _ ., .. ~ I L. _ ~..:.... SAMPLE BUDGET BREAKDOWN Increase FY 2004/05 GF Actual $ 10,388,104 FY 2005/06GFActual $ 15,569,228 $ 5,181,124 FY 2006/07 GFBudget $ 14,793,905 $ (775,323) FY 2007/08 Proposed CSL $ 15,090,071 $ 296,166 FY 2007/08 INTERNAL SERVICE CHARGES (ISC) $ 2,000,000 FY 2007/08 ADMIN FEES $ 265,000 ANITATION SERVICE COMPONENT SAMPLE Im act Cumulative Im act of FY O8 Budget net of ISC NO SERVICE IMPACT rvisor and 1 o s su ervisor $110,000 to offset with superintendant $70,000 lus frin es $ 30,000 $ 30,000 0.2% Eliminate clerk ist $ 40,000 $ 70,000 0.5% Eliminate anti-litter cam ai n $ 10,000 $ 80,000 0.6% Contract out OT fors ecial events $ 112,000 $ 192,000 1.5% $ 192,000 1.5% $ 192,000 1.5% SERVICE IMPACT Teen 'ob core fundin $ 86,000 $ 278,000 2.2% Automate alley cleaning and decrease service from 7 to 5 days per week with decrese in tar et to 2.5 -sub ect to com letin alle pro ram and code support 2 ositions out of 6 $ 81,300 $ 359,300 2.8% Reduce LOS on Ocean, Washin ton, & Lincoon from 7 to 5 ni hts $ 170,000 $ 529,300 4.1% Sell off equipment purchased in last 2 years at cost of $200,000 for cleaning Ocean Washin ton & Lincoln $ 50,000 $ 579,300 4.5% Reduce bathroom cleaning to from 5 to 2 times per day on 2 non-peak days (LOS A to C on thoses da s $ 53,571 $ 632,871 4.9% Close bathrooms on 2 non- eak da sand eliminate balance of cleanin costs on those da s $ 35,714 $ 668,586 5.2% Close half of bathrooms Burin off eak reason based on this new schedule $ 200,000 $ 868,586 6.8% Reduce Waterwa cleanin to once er week and reduce tar et to 2.5 $ 60,000 $ 928,586 7.2% Eliminate balance of waterwa cleanin and reduce tar et to 3.0 $ 100,000 $ 1,028,586 8.0% Do sandshiftin as need or when aid and reduce tar et to 2.5 $ 45,000 $ 1,073,586 8.4% Eliminate cleanin soil areas and reduce tar et to 3.0 $ 39,000 $ 1,112,586 8.7% Eliminate balance of alle cleanin and reduce tar et 3.5 $ 460,000 $ 1,572,586 12.3% Enhanced parkin lot cleanin $ 300,000 $ 1,872,586 14.6% $ 1,872,586 14.6% $ 1,872,586 14.6% CORE SERVICES Sanitation auditor offestwith revenues $ 67,551 $ 1,940,137 15.1% Sanitation Code ositions 4 ositions $ 400,000 $ 2,340,137 18.2% Balance of Ocean, Lincoln, Washin ton, Collins litter & ressure cleanin includin dis osal $ 3,500,000 $ 5,840,137 45.5% Dedicated Litter & Pressure cleanin north & mid beach includin dis osal costs $ 900,000 $ 6,740,137 52.6% Special Event sanitation overtime and dis osal costs $ 300,000 $ 7,040,137 54.9% Other Ci ide cleanin $ 3,500,000 $ 10,540,137 82.2% Curbside rec clip offset b residential fees $ 224,964 $ 10,765,101 83.9% 2X er week arba a collection service + 4X bulk waste offset b residential fees $ 1,819,397 $ 12,584,498 98.1 Debt Service $ 240,000 $ 12,824,498 100.0% should be 100% of FY 2007/08 CSL Budget NET OF ISC &ADMIN FEES ONE-TIME REVENUES DUE TO SERVICE CHANGES Sell E ui ment urchased for sandsiftin last ear at $300,000 $ 100,000 $ 100,000 Sell a ui ment for alle crews urchased last ear at $200,000 $ 100,000 $ 200,000 RECURRING REVENUE ENHANCEMENTS Raise franchise fees b 2% $75,000 $ 75,000 $ 75,000 Catch u for residential waste fee not increased for 2 ears $ 200,000 $ 275,000 Increase sidewalk fees from $15 per s ft to 50% of lease rate $45 er sq ft $ 2,000,000 $ 2,275,000 $ 2,275,000 $ 2,275,000 .• . •: ~ ~~ Details -Default View None Ynitiatives Processes Default 1.0 Community Satisfactimn Name IC1 Make City more business friendl~(OBPI~ Actual Target As YTD YTD Of Actual Target SV2 Increase resident satisfaction with employee contact (OBPI~ of front line employees trained improving Sem knowledge of the City 0 % 50 % i 2- 100 % 100 07 FY07: # of employees attending NLA and Sem Employee Academy 4 90 i 2- 40 180 07 Average overall rating for city service shopper Q4 j program(CMB~ 3.9b 4.00 FYO 3.79 4.G0 7 of departments service shopped Q4 100 % 100 % FYO 99 % 100 7 departments with Service Shopper Scores Q4 below 3 0% 0% FYO 1% 0 7 Service Shopper Score(OBPI~ Q4 4.49 4.00 FYO 4.21 4.00 7 FY07: % of contract emplokees trained in Q4 !_j ROG/Essential Piece and Customer Service 23.0 % 25.0 % FYO 35.0 % 100.0 Standards 7 FY 08: % of FY 08 Training Plan Courses _ Deployed n/a n/a n/a n/a n/a SV8 Increase community satisfaction with Cites services ~OBPI~ of Key Performance Indicators improved in ° 37 9 / o 21 0 / FY2 / the fiscal year . 0 . 0 007 n a n/a of departments with supporting measures Q4 established for citywide KPIs 83 % 50 % FYO 83 % 50 7 of Key Performance Indicators (KPIs) with Q4 Q improvements contributed by OBPI 15 % 18 % FYO n/a n/a 7 FY07: # of departments with measures Q4 supported by documented methodologies and 0 b FYO 0 10 verified by audit 7 Avg. Internal Services Rating for Overall Satisfaction of Internal Audit and Compliance 82.2 % 75.0 % Q~~ n/a n/a Services Avg. Internal Services Rating for Overall _j Satisfaction of Performance Improvement as 73.8 % 75.0 % n/a n/a _ Excellent or Good 007 Avg. Internal Services Rating for Overall J Satisfaction of Grants Management as Excellent 73.6 % 75.0 % 07 n/a n/a or Good 0 Avg. Internal Services Rating for Overall Q Satisfaction of Org. Development and Training 57.3 % 75.0 % ~~~ n/a n/a _ as Excellent or Good FY07: Avg. Internal Services Rating Overall Satisfaction of Budget Services as Excellent or 7b.9 % 75.0 % 07 n/a n/a Good 0 2.0 Internal Processes Naane Actual Target As °~°T® YTd3 ®f ActuaB Target SV6 Improve process through information technoloov _ OBPI of Citywide KPI's and supporting measures Q4 I_] incorporated in performance software and 69 % 75 % FYO 68 % 75 routines reported 7 $ saved or additional ~ generated through Q3 information technology investments n/a n/a FYO n/a n/a 7 FY07: # of processes improved through Q3 completed approved IT Steering Committee n/a n/a FYO n/a n/a projects 7 3.0 Financial ~ Name Actual Target As YTi~ YT6 ~f Acta~a8 Target SV4 Ensure expenditure trends are sustainable over the long term IOBPI) Ratio of recurring revenue increase to recurring _ expenditure increase - Enterprise Fund n/a n/a n/a n/a n/a Ratio of recurring revenue increase to recurrino FY2 expenditure increase -General Fund 1.11 n/a 007 n/a n/a increase in General Fund Current Service Q3 Levels (CSL) expenditure budget (w/o capital 8.1 % 7.0 % FYO n/a n/a or reserve transfers) 7 increase in General Fund Current Service Q3 Level (CSL) & enhancements in expenditure 11.3 % 8.0 % FYO n/a n/a budget (w/o Capital or reserve transfers) 7 increase of General Fund total revenue Q3 bind et 14.3 % 14.3 % FYO n/a n/a 7 FY06NEW: Projected Year-end expenditures Q3 jGeneral Fundy $2331571 $237.70 FYO n/a n/a 47.00 mil mil 7 FY06NEW: Projected Year-end revenues - Q3 General Fund $2421151 $237.70 FYO n/a n/a 45.00 7 FY06NEW: Projected Year-end expenditures - Q3 ~ Enterprise Fund $1174466 $1203323 FYO n/a n/a 99.00 86.00 7 __ FY06NEW• Projected Year-end revenues - Q3 %i Enterprise Funds $119,758, $120,332, FYO n/a n/a 057.00 386.00 7 FY06NEW: Projected Year-end expenditures - Q3 Internal Service Funds $4809070 $5123547 FYO n/a n/a 6.00 2.00 7 FY06NEW: Projected Year-erd revenues - $48 857 8 51 23 Q3 V Internal Service Funds , $ , 5,4 FYO n/a n/a 22.00 72.00 7 SV5 Im rove the City's overall financial health and maintain overall bond rating (OBPI) FY: % of Direct Audit Time to Total Tirne 55.76 % n/a Q4 FYO 51.73 % n/a 7 Q4 FYO $0.458 $0.500 7 mil mil Q3 FYO 33 % 100 7 Q4 95 % 100 FYO Audit revenues brought into City $0.236 $0.125 mil mil FY07: % of Annual Plan for Internal Audits -% completed 63 % 100 FY07: % of Annual Plan for Resort Tax Audits completed 159 % 100 FY07: % of Annual Plan for Sanitation Audits completed FY07: % of Annual Plan for Parking Monitoring Reviews completed Grant revenues brought into Cif in last 12 months Other revenues brought to the City by OBPI FY07: $ in MDC GOB funds reimbursed to the City 7 Q4 100 % 100 % FYO 100 % 100 7 Q4 100 % 100 % FYO 100 % 100 7 $2.065 $2.000 Q4 YO $2.814 $2.000 mil mil B mil mil $0.000 n/a Q4 FYO $2.752 n/a mil 7 mil $5,643,65 $3,945,00 R A $18,165,5 $14,145,0 8 0 Y 51 00 7 Average # of days to process invoices (OBPI~ n/a n/a n/a n/a n/a $~s in City General Fund reserve accounts $47,980,8 FY2 n/a n/a n/a 32 006 $s in Water Enterprise Fund reserve accounts n/a n/a n/a n/a n/a $s inConvention Center/TOPA reserve accounts n/a n/a n/a n/a n/a $s in Sewer Enterprise Fund reserve accounts n/a n/a n/a n/a n/a $s Stormwater Enterprise Fund reserve account n/a n/a n/a n/a n/a $s Sanitation Enterprise Fund Reserve Accounts n/a n/a n/a n/a n/a $s Parking Enterprise Fund Reserve Accounts n/a n/a n/a n/a n/a $s in Information Technology Internal Service Fund Reserve Accounts n/a n/a n/a n/a n/a ~s in Risk Management Internal Service Fund Reserve Accounts n/a n/a n/a n/a n/a $s in Central Services Internal Service Fund n/a n/a n/a n/a n/a Reserve Accounts $s in Property Management Internal Service Fund Reserve Accounts n/a n/a n/a n/a n/a $s in Fleet Management Internal Service Fund Reserve Accounts n/a n/a n/a n/a n/a FY06 NEW: % actual expenditures to original Q4 adopted budget net of transfers at year-end to 101.7 % n/a FYO 301.9 % n/a Reserves 6 FY06 NEW: # of days after quarter close for Q3 rj quarterly report of projected annual 55 45 FYO 49 45 expenditures and revenues (Quarters 1-3~ 7 FY06 NEW: # of days after quarter close for uq arteriv report of projected annual 131 days 150 days 06 n/a n/a expenditures and revenues (Quarter 4~ 0 FY06NEW: GFOA Scores for Adopted Budget 3 06 3 00 06 . . n/a n/a 0 4.0 Employee Development and Learning ~ Name Actual Target As YTD YTD Of Actual Target SV7 Attract and maintain a quality workforce (OBPI~ of employees who agree or strongly agree ~! that "they recommended CMB as a place to 83.8 % 90.0 % ~~~ n/a n/a work" of employees trained in results-oriented Q4 culture 100.0 % 95.0 % FYO n/a n/a 7 # of citywide employees trained in mandatory courses offered through Organizational n/a n/a n/a n/a n/a Development Avg # of training hours completed per Q3 - employee 2 0 FYO 2 0 7 Avg # of training hours completed per Q3 employee (OBPI~ 9.0 1.0 FYO 10.2 1.0 7 of mgt team understanding results oriented Q4 processes implemented City-wide n/a 100 % FYO 82 % 100 7 of employees agreeing or strongly agreeing _ thev have a better understanding of their role & deot~ s role in achieving city outcomes n/a n/a n/a n/a n/a Su rve _ # of employees technology trained Qq ~ 8 15 FYO 55 60 7 # of employees trained in process. Qq _, measurement and improvement 0 0 FYO 56 83 7 FY06 NEW: # of employees with skills Q4 improved in facilitation skills 20 50 FYO 20 200 7 Sick Leave Hours Used~er 1,000 Hours Q4 Worked - OBPI 21 n/a FYO 26 n; a 7 Vacancy Rate (08PI~ n/a n/a n/a n/a n/a Turnover Rate OBPi Sep 5.9 % n/a 200 0.5 % n/a 7 of OBPI employees who "strongly agree" FY2 or "agree" CMB as a place to work 77.7 % 90.0 % 007 n/a n/a of OBPI employees who "strongly agree" ~ ` or "agree" that "thy are proud to be a CMB 100.0 % 90.0 % 07 n/a n/a emplovee" 0 Scorecard Exception Report L'anked Objects Mide All Child Scorecards There are no scorecards linked at this time. ~arentScorecards Strategic Plan Balanced Scorecard Strategic Plan Scorecard By Vision Linkage (CMS Strategic Plan Vision Linked Scorecard Kathie Brooks Scorecard Initiatives As Of Budget Timing % Status FY07: Assist Building Task 09/30/2007 ~ 60% In Progress Force on performance improvement efforts FY07 NEW• Implement 09/30/2007 „~ n/a Not Started measures for roads/sidewalks, storm drainage lighting, and Arkin FY07: Continue to monitor 09/30/2007 „_, 100% Complete Citywide KIOs and KPIs Owners Brooks, Kathie Gonzalez Joroe Gonzalez, Jorge Brooks. Kathie Gonzalez Jorge Brooks. Kathie Cost Owners Fraga,Jorge Fraoa Jorge Stilione. Isabel r FY 06•inventory other Citv 09/30/2007 processes forpotential preliminary improvement and identify bottlenecks FY 06: Facilitate 09/30/2007 departments to improve measurement methodologies fo~ublic appearance -garages FY 06: Lead process 06/30/2007 improvement teams for Code and Permits Plus Industry Review FY 06: Facilitate 09/30[2007 departments to improve measurement methodologies for public appearance -ROW/Parks Landsca~ng FY 06:Define levels of 09/30/2006 reserves required FY07: Develop draft 09/30/2007 Education Compact between the City and Miami-Dade Public Schools FY07: Deploy standard 03/31/2007 format to ensure that departments involve all employees at some level in annual work plan development FY 07 NEW: Work with IT 09/30/2007 to develop standards/processes for unassigned phones FY07: Developprocess 09/30/2007 impr. Intranet site and procedures FY07 NEW: Conduct focus 09/30/2007 groups related to emergencypreparedness and value for tax dollars paid FY07: Conduct Internal 03/312007 Services Survey FY07: Train non-city 09/302007 volunteers for Cleanliness Assessments FY07: Facilitate~rocess 09/302007 impr. team on Occupational Licensino FY07 Develo~Employee 03/312007 Satisfaction Survey FY07: Identify key 09/302007 measures and audit methodology integrity FY 07: Enhance Citywide 03/312007 training for Employee Academy FY 07: Develop 06/30/Z007 community survey update and refine Citywide initiatives FY07: Update financial 06/302007 trends through FY 06 FY07: Work with 09/302008 Departments to maximize -- use of online grants °~ ~ 15% In Progress Stillone Isabel ,_; 75% In Progress Stillone, Isabel 100% Complete Frac~a, Joroe 10% In Progress Stillone, Isabel 50% In Progress Cruz Jose 100% Complete Rosenfeld, Leslie 100% Complete F~aga Jorge ® V 100% Complete Rosenfeld Leslie 90% In Progress Carrasco, Theo n/a Not Started Fraga Jorge 100% Complete Carrasco, Theo 100% Complete Stillone~Isabel ~, v 70% In Progress Fraga Jorge 100% Complete Carrasco, Theo ~_ 100% Complete Sutter Jim Frag_a, Jorge 100% Complete Rosenfeld, Leslie 100% Complete Fraqa, Jorge 100% Complete Cruz, Jose n/a In Progress Hoanshelt, Judv database FY07: Continue work on 06/30/2007 _,~,, 100% Complete Cruz Jose financial policies with Budget Advisory Committee (BACK FY 07 Conduct 360 n/a n/a n/a n/a n/a Reviews for OBPI senior staff FY07: Train non-city 09/30/2007 '~~i ~' >`.j `~"` 100% Complete Rosenfeld Leslie volunteers for Service , Shopper FY07 NEW: Conduct 09/30/2007 wJ y 10% In Progress Fraga, Jorge employee focus groups for improvement areas identified in the internal support function and employee satisfaction surveys FY07: Develop tracking 09/30/2007 f'``i ,_J 15% In Progress Fraga, Jorge mechanisms for processes improvedl$'s saved/revenues increase through IT Steering Committe projects FY08: Continue to provide n/a n/a n/a n/a n/a Rosenfeld Leslie feedback reports and . training to departments with an average Service Shopper score of less than 4 FY08: Continue to ensure n/a n/a n/a n/a n/a Rosenfeld Leslie all contract employees are , trained in ROG/Essential Piece and Customer Service Standard FY08: Continue to n/a n/a n/a n/a n/a Rasenfeld Leslie coordinate review of , standard City Letters with CST FY08: Continue to train n/a n/a n/a n/a n/a Rosenfeld Leslie non-City volunteers for Service Shopper program FY08: Continue to develop n/a n/a n/a n/a n/a Rosenfeld Leslie Department Corrective , Action Plans FY08: Update s*andard n/a n/a n/a n/a n/a Fraga, Jorge formats for involving department employees in strategic planning process FY08: Coordinate annual n/a n/a n/a n/a n/a Rosenfeld Leslie Essential Piece , deployment/sign off by department FY08: Continue to train n/a n/a n/a n/a n/a Stillone Isabel non-city volunteers for Cleanliness Assessments FY08: Continue to identify n/a n/a n/a n/a n/a Rosenfeld Leslie roost frequently requested information to include internal resources (MB Line, Intranet, etc.) FY08: Update financial n/a n/a n/a n/a n/a Cruz Jose trends thru FY07 FY08: Deploy n/a n/a n/a n/a n/a Rosenfeld, Leslie comprehensive Citywide Training Plan and ROG Essential Piece FY08: Continue to recruit n/a n/a n/a n/a n/a Rosenfeld Leslie and train volunteers for , f x `iePVCe s!1O;~0er ~!'Gyianl =rUi~: LDBVei C?y7.Pi"F~I TlIRar}' '-j?. nja f./~g rl/'U rifd .. ~:.!_°. 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Scan s ~, i,Lc C I Icy:"1dQ~ c:':i: I ~G ell SAMPLE BUDGET BREAKDOWN Increase FY 2004/05 GF Actual $ 10,388,104 FY 2005/06 GF Actual $ 15,569,228 $ 5,181,124 FY 2006/07 GFBudget $ 14,793,905 $ (775,323) FY 2007/08 Proposed CSL $ 15,090,071 $ 296,166 FY 2007/08 INTERNAL SERVICE CHARGES (ISC) $ 2,000,000 FY 2007/08 ADMIN FEES $ 265,000 ANITATION SERVICE COMPONENT SAMPLE Im act Cumulative Im act %ofFY 08 Budget net of ISC NO SERVICE IMPACT rvisor and 1 o s su ervisor $110,000 to offset with su erintendant $70,000 lus frin es $ 30,000 $ 30,000 0.2% Eliminate clerk ist $ 40,000 $ 70,000 0.5% Eliminate anti-litter cam ai n $ 10,000 $ 80,000 0.6% Contract out OT fors ecial events $ 112,000 $ 192,000 1.5% $ 192,000 1.5% $ 192,000 1.5% SERVICE IMPACT Teen 'ob core fundin $ 86,000 $ 278,000 2.2% Automate alley deaning and decrease service from 7 to 5 days per week with decrese in tar et to 2.5 - sub'ect to com letin alle ro ram and ode su rt 2 sitions out of 6 $ 81,300 $ 359,300 2.8% Reduce LOS on Ocean, Washin ton, & Lincon from 7 to 5 ni hts $ 170,000 $ 529,300 4.1 Sell off equipment purchased in last 2 years at cost of $200,000 for deaning Ocean Washin ton & Lincoln $ 50,000 $ 579,300 4.5°!0 Reduce bathroom deaning to from 5 to 2 times per day on 2 non-peak days (LOS A to C on thoses da $ 53,571 $ 632,871 4.9% Close bathrooms on 2 non- eak da and eliminate balance of cleanin costs on those da $ 35,714 $ 668,586 5.2% Close half of bathrooms Burin off eak reason based on this new schedule $ 200,000 $ 868,586 6.8% Reduce Waterwa deanin to once r week and reduce tar et to 2.5 $ 60,000 $ 928,586 7.2% Eliminate balance of watenaa deani and reduce tar et to 3.0 $ 100,000 $ 1,028,586 8.0% Do sandshiftin as need or when aid and reduce to et to 2.5 $ 45,000 $ 1,073,586 8.4% Eliminate deanin it areas and reduce to et to 3.0 $ 39,000 $ 1,112,586 8.7% Eliminate balance of alie deanin and reduce tar et 3.5 $ 460,000 $ 1,572,586 12.3% Enhanced arkin lot deanin $ 300,000 $ 1,872,586 14.6% $ 1,872,586 14.6% $ 1,872,586 14.6% CORE SERVICES Sanitation auditor offsst with revenues $ 67,551 $ 1,940,137 15:1% anitatlon Code ositions 4 itions $ 400,000 $ 2,340,137 `1"8.2% Balance of Ocean, Lincoln, Washin ton, ColNns litter 8 ressure deanin indudi dis I $ 3,500,000. $ 5,840,137 45.5% Dedicated Lifter 8 Pressure deanin north & mid beach indudin sal costs $ 900,OOp $ 6,740,137 52.6% ial Event sanitation overtime and dis asal costs $ 300,000 $ 7,04fl,137 54.9°!0 Ofk~er C' " e deanin $ 3 500,000 $ 10,540,137 82.2% Curbside i offsetb residential fees $ 224,964 $ 10,765,109 83.9°/a 2X er week arba a collection service + 4X bulk waste offset b residential fees. $ 1,819,397 $ 12,584,49'8 98.4% Debt Service $ 240,000. $ 12,824,498 100.0°l0 should be 100% of FY 2007/08 CSL Budget NET OF ISC &ADMIN FEES ONE-TIME REVENUES DUE TO SERVICE CHANGES Sell E ui ment urchased for sandsiftin last ear at $300,000 $ 100,000 $ 100,000 Sell a ui ment for alle crews urchased last ear at $200,000 $ 100,000 $ 200,000 RECURRING REVENUE ENHANCEMENTS Raise franchise fees b 2% $75,000 $ 75,000 $ 75,000 Catch u for residential waste fee not increased for 2 ears $ 200,000 $ 275,000 Increase sidewalk fees from $15 er s ft to 50% of lease rate $45 er s ft $ 2,000,000 $ 2,275,000 $ 2,275,000 $ 2,275,000