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2008-26965 ResoRESOLUTION NO. 2008-26965 A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER PURSUANT TO REQUEST FOR PROPOSALS (RFP) NO. 32-07/08 FOR AN INSURANCE BROKER OF RECORD FOR PROPERTY AND LIABILITY INSURANCE, AS NEEDED, FOR THE CITY OF MIAMI BEACH, FLORIDA; AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH THE TOP-RANKED FIRM OF ARTHUR J. GALLAGHER RISK MANAGEMENT SERVICES, INC., AND SHOULD THE ADMINISTRATION NOT BE ABLE TO NEGOTIATE AN AGREEMENT WITH THE TOP-RANKED FIRM, AUTHORIZING THE ADMINISTRATION TO NEGOTIATE WITH THE SECOND-RANKED FIRM OF WILLIS OF FLORIDA; AND FURTHER AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE AN AGREEMENT UPON THE COMPLETION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. WHEREAS, the City currently purchases insurance utilizing the services of an insurance broker; and WHEREAS, the current agreement for an insurance broker of record will expire on January 25, 2009, with no remaining options to renew; and WHEREAS, at its June 25, 2008 meeting, the Mayor and City Commission authorized the Administration to issue an RFP For An Insurance Broker of Record for Property and Liability Insurance, As Needed, for the City of Miami Beach, Florida; and WHEREAS, on July 22, 2008, RFP No. 32-07/08 was issued and the Procurement Division e-mailed, as well as uploaded the RFP, to RFPDepot.com and BidNet.com, sending notifications to 50 firms; and WHEREAS, on the specified RFP due date, the Procurement Division received responses from Arthur J. Gallagher Risk Management Services, Inc.; Wachovia Insurance Services, Inc.; and Willis of Florida; and WHEREAS, on October 10, 2008, the City Manager via Letter to Commission No. 260- 2008, appointed an Evaluation Committee (the "Committee"), consisting of the following individuals: Julio Magrisso, CMB Assistant Director -Parks and Recreation; James Sutter, CMB internal Auditor; Oren Lieber, Resident, Attorney and Member of the City Safety Committee; Josephine Pampanas -Leadership Academy Graduate; Kristin Tigner, CMB Assistant Director -Human Resources; and WHEREAS, the Committee convened on November 4, 2008, and was provided with an overview of the RFP, information relative to the City's Cone of Silence Ordinance and the Government in the Sunshine Law, and discussed the evaluation criteria to be utilized as outlined in the RFP; and WHEREAS, the Committee unanimously recommended Arthur J. Gallagher Risk Management Services, Inc. as the top-ranked firm, and Willis of Florida as the second-ranked firm; and WHEREAS, the City Manager concurs with the Committee's recommendation. NOW, THEREFORE, BE IT DULY RESOLVED BYTHE MAYORAND CITYCOMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission hereby accept the recommendation of the City Manager pursuant to Request for Proposals (RFP) No. 32-07/08 For An Insurance Broker of Record For Property Insurance, As Needed, for the City of Miami Beach, Florida; and authorize the Administration to enter into negotiations with the top-ranked firm of Arthur J. Gallagher Risk Management Services, Inc.; and should the Administration not be able to negotiate with the top-ranked firm, authorize the Administration to negotiate with the second-ranked firm, Willis of Florida; further authorizing the Mayor and City Clerk to execute an agreement upon conclusion of successful negotiations by the Administration. . PASSED AND ADOPTED this 10th A EST: CITY CLERK Robert Parcher day of December , 2008. OR Matti Herrera Bower T:\AG ENDA\2008\Dec10\Conserrtl InsuranceBrokerReso.doc APPROVED AS TO FORM & LANGUAGE ON 1 j 1~ O~ ^. c'7TF? COMMISSION ITEM SUMMARY Condensed Title: A Resolution Accepting the City Manager's Recommendation Pertaining to the Ranking of Firms for An Insurance Broker of Record, Authorizing the Administration to Enter into Negotiations, and Authorizing the Mayor and City Clerk to Execute an Agreement. Key Intended Outcome Supported: Improve the City's overall financial health and maintain overall bond rating Supporting Data (Surveys, Environmental Scan, etc.): 2007 Community Satisfaction Survey data reveals that generally, services centered around maintenance, appearance, and landscaping (buildings, playgrounds, rights of way, parks) continue to be the highest rated. Issue: Shall the Commission Adopt the Resolution? Item Summary/Kecommendat~on: The City self-insures for most liability exposures and worker's compensation. The City currently purchases insurance utilizing the services of an insurance brokerwith estimated annual premiums of $1,986,000. The existing agreement for these services will expire on January 25, 2009, with no remaining options to renew. On June 25, 2008, the City Commission authorized the Administration to issue an RFP an insurance broker of record for property and liability insurance, as needed, for the City of Miami Beach. RFP No. 32- 07/08 was issued and sent to 50 firms, with proposals were received from: Arthur J. Gallagher Risk Management Services, Inc.; Wachovia Insurance Services, Inc.; and Willis of Florida. An Evaluation Committee appointed by the City Manager reviewed, scored and ranked the proposals. Based on the published evaluation criteria, the Committee Members unanimously ranked Arthur J. Gallagher as the top-ranked firm, and Willis of Florida as the second-ranked firm. The Administration recommends that the Mayor and Commission adopt the Resolution. Adviso Board Recommendation: N/A Financial Information: Source of Amount Account Approved Funds: Funding is available from Account 1 $25,000 Number 540.1790.000312. 2 3 4 OBPI Total $25,000 Financial Im act Summa Ci Clerk's Office Le islative Trackin Clifton Leonard, Risk Management~~ Sign-Offs: Departm t Director Assistant City Manager City Manager RI GL PDW JMG T: WGENDA\2008\Dec10\Consent\InsuranceBrokerSummary.doc a? Mlp,~,",IBEACH U U AGECVE9~A ITEItit D~r~ /D -l> m MIAMIBEACH City of Miami Beach, 1700 Convention Center Drive, Miami Beach, Florida 33139, www.miamibeachfl.gov COMMISSION MEMORANDUM TO: Mayor Matti Herrera Bower and Members of the City Commission FROM: Jorge M. Gonzalez, City Manager DATE: December 10, 2008 SUBJECT: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER PURSUANT TO REQUEST FOR PROPOSALS (RFP) NO. 32- 07/08 FOR AN INSURANCE BROKER OF RECORD FOR PROPERTY AND LIABILITY INSURANCE, AS NEEDED, FOR THE CITY OF MIAMI BEACH, FLORIDA; AUTHORIZING THE ADMINISTRATION TO .ENTER INTO NEGOTIATIONS WITH THE TOP-RANKED FIRM OF ARTHUR J. GALLAGHER RISK MANAGEMENT SERVICES, INC., AND SHOULD THE ADMINISTRATION NOT BE ABLE TO NEGOTIATE AN AGREEMENT WITH THE TOP-RANKED FIRM, AUTHORIZING THE ADMINISTRATION TO NEGOTIATE WITH THE SECOND-RANKED FIRM OF WILLIS OF FLORIDA; AND FURTHER AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE ANAGREEMENT UPON THE COMPLETION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. ADMINISTRATION RECOMMENDATION Adopt the Resolution. FUNDING $25,000 Funding is available from the Account Number 540.1790.000312. Funding for this project is subject to an annual increase of 4%, up to five (5) years. KEY INTENDED OUTCOMES SUPPORTED Improve the City's overall financial health and maintain overall bond rating ANALYSIS The City self-insures for most liability exposures and worker's compensation. The City currently purchases the following insurance utilizing the services of an insurance brokerwith estimated annual premiums of $1,986,000: Exposure/Type • Property (All Risk-includes windstorm with sub-limit of $20 million) • Boiler and Machinery • Flood (NFIP) Commission Memorandum December 10, 2008 RFP No. 32-07/08- Insurance Broker of Record Page 2 of 4 • Under Ground Storage Tank • Fine Arts (including special exhibits) • Crime On November 25, 2003, the Mayor and City Commission approved a new professional services agreement for Broker Services, with Arthur J. Gallagher and Company for a period of three (3) years with two (2), one-year options to renew, in the amount of $25,000 per year. In addition to the annual service fee, commissions are received on all flood policies. This agreement will expire on January 25, 2009, with no remaining options to renew. The Mayor and City Commission at its June 25, 2008 meeting, authorized the Administration to issue an RFP for an insurance broker of record for property and liability insurance, as needed, for the City of Miami Beach. The new contract will be for a period, of three (3) years with two (2), one-year options to renew, commencing at the expiration of the existing agreement, on January 26, 2009. The City requires that the selected Broker/Agent provide at a minimum, the following services: • Provide assistance to the City's Risk Manager in determining the City's commercial insurance needs. • Prepare reports informing the City's Risk Manager regarding insurance market conditions that may affect the City's policies and risk exposures prior to policy renewal. • Prepare bid specifications and underwriting data (subject to the approval of the City's Risk Manager) to submit to acceptable insurance markets for the purpose of obtaining quotations for insurance coverage. • Upon direction from the City, approach all acceptable insurance companies on behalf of the City, and obtain written, competitive quotes for insurance coverage. A complete list of the companies contacted, along with their response, must be submitted. • Present to the City all insurance coverage proposals obtained. This report must contain a comprehensive analysis by the broker of the proposals obtained with recommendations for the selection of one proposal for the particular risk to be covered. • Negotiate, on behalf of, and with direction from the City, with all insurance carriers to obtain the best prices, terms and conditions available. • Review all insurance policies and invoices received for policies purchased by the City to assure their accuracy and appropriateness. • Review and evaluate existing City policies to provide recommendations for possible improvement of price, terms, and conditions. • Service existing policies as necessary. This includes but is not limited to, issuing Commission Memorandum December 10, 2008 RFP No. 32-07/08- Insurance Broker of Record Page 3 of 4 certificates of insurance to provide evidence of coverage, promptly making policy changes, and obtaining endorsements. • Report any claims to the insurance carrier and monitor the handling and disposition of the claim to assure the City's policy rights are protected. Provide an annual report summarizing all insurance coverage in place, anticipated market conditions, recommendations and strategies. RFP PROCESS RFP No. 32-07/08 was issued on July 22, 2008, and the Procurement Division e-mailed, as well as uploaded the RFP to RFPDepot.com and BidNet.com, sending notifications to 50 firms. This outreach resulted in the receipt of three (3) proposals from the following firms: Arthur J. Gallagher Risk Management Services, Inc. Wachovia Insurance Services, Inc. Willis of Florida On October 10, 2008, the City Manager via Letter to Commission No. 260-2008, appointed an Evaluation Committee (the "Committee"), consisting of the following individuals: Julio Magrisso, CMB Assistant Director -Parks and Recreation James Sutter, CMB Internal Auditor Oren Lieber, Resident, Attorney and Member of the City Safety Committee Josephine Pampanas, Resident and Leadership Academy Graduate Kristin Tigner, CMB Assistant Director -Human Resources The Committee convened on November 4, 2008 and was provided with an overview of the project, information relative to the City's Cone of Silence Ordinance and the Government in the Sunshine Law. Oren Lieber was nominated as chairperson of the Committee. The Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFP, which was as follows (total possible 100%): • Experience and knowledge of municipal insurance needs and ability to demonstrate successful prior performance: 30% • Experience and Qualifications in obtaining insurance coverage: 20% • Experience and Qualifications of the proposers personnel to be assigned to the City's account: 15% • Cost of services (Fee): 15% • Proposer's Past Peformance (Performance Evaluation Surveys): 10% • Insurance companies used for insurance placement and the premium volume you have placed with each, for the past three (3) years: 10% Commission Memorandum December 10, 2008 RFP No. 32-07/08- Insurance Broker of Record Page 4 of 4 The Committee discussed the proposals and proceeded to score them as follows: Committee Member Arthur J. Willis of Wachovia Gallagher Risk Florida Insurance Management Services, Inc. Services, Inc. Julio Ma risso 95 1 80 2 65 3 James Sutter 98 1 91 2 52 3 Oren Lieber 90 1 78 2 38 3 Josephine 90 (1) 85 (2) 70 (3) Pam anas Kristin Ti ner 90 1 75 2 45 3 The Committee unanimously ranked Arthur J. Gallagher as the top-ranked firm. Gallagher is the incumbent provider of the insurance services, and has worked with the City of Miami Beach for the past 13 years. They have extensive experience with serving public entities in Florida, including several in South Florida, with offices in Miami, Boca Raton, Orlando and Clearwater. Gallagher is the number one public entity and scholastic broker in Florida and has been very responsive to the Citys requirements over the years. Gallagher submitted a fee proposal that is consistent with their current agreement with the City. The current agreement provides for an annual fee of $25,000, while their proposal submission pursuant to this RFP is for an annual fee of $25,000, with a four percent (4%) annual increase for up to five (5) years. Willis of Florida, while a large firm nationally, has limited public clients in Florida, and referenced one in South Florida. The Committee unanimously ranked Willis as the second- ranked firm. The proposal from Wachovia Insurance Services addressed maintaining an office in Miami, however noted that the Miami Beach account, if awarded, would be serviced out of Tampa. Wachovia did not reference any public clients in South Florida. Some members of the Committee voiced that the proposal submission appeared geared more toward a general corporate response than one tailored specifically for the City of Miami Beach. CONCLUSION The Administration recommends that the Mayor and City Commission approve the attached resolution, which recommends the acceptance of the ranking of firms and authorizes the Administration to enter into negotiations with the top-ranked firm of Arthur J. Gallagher Risk Management Services, Inc., and if the Administration is unable to negotiate an agreement with the top-ranked firm, authorize the Administration to negotiate with the second-ranked firm of Willis of Florida; and further authorize the Mayor and City Clerk to execute an agreement upon the completion of successful negotiations by the Administration. T:\AGENDA\2008\Dec10\Consent\InsuranceBrokerMemo.doc August 28, 2008 City of Miami Beach City Hall Procurement Division -Third Floor 1700 Convention Center Drive Miami Beach, FL 33139 Re: RFP # 32-07108 To whom it may concern: -._,,_., _,~~.R_.,.. .-e.r~~^-_ t ~ R ~.. rr~~ ( . .. _ ~1 ~ fAY v. r. Arthur J. Gallagher Risk Management Services, Inc. is pleased to deliver this response to the City of Miami Beach's Request for Proposals #32-07/08. For the past 13 years, our service team has proven itself to the City in our ability to deliver comprehensive and cost effective program solutions to the City of Miami Beach. After carefully reviewing your RFP, it is apparent the City wants to continue to work with a broker that has extensive experience with Florida public entities and has thorough knowledge of the Florida insurance marketplace. Arthur J. Gallagher Risk Management Services, Inc. is clearly qualified to continue to be your broker of choice based on the following: OUR FLORIDA PUBLIC ENTITY AND SCHOLASTIC POSITION ^ Over 40 professionals specializing in the public sector in three branches throughout the state. ^ Number One Florida Public Entity & Scholastic Broker ^ Number One Florida Properly Broker -~ over 20 Accounts with property schedules over $1 billion in insurable values. ^ Market access and leverage with all major carriers that write public sector clients in Florida ^ Extensive knowledge and experience in public sector alternative risk and pooling programs ^ Number One Florida Commercial Property Surplus Lines agent placing over $200 Million in premium for Florida based risks. ^ Gallagher has specialized resources on staff available to our public sector clients in the area of claim advocacy and loss prevention. 3 - fi._ - t ~y , ~~ N ~, ... 4 ~~ a s a3`~ax ~a~~` fi a ;s Y 1~ ~ ~~ , ~~.~~ ~ ~ t~C~~(. O F X1111,1 AM 1 B EAG'H . } ~-..~ rl,~'±'x~"3" .C.~--r k.. ; ~. ;_ ~ .,, ,. rgr ~t~,- a-t ,. ~:, : '...,5r.,.., ._ir _ GALLAGHER PUBLIC ENTITY AND SCHOLASTIC DIVISION • Gallagher's Public Entity & Scholastic Division represents the largest segment of business within Gallagher's property and casualty brokerage. • Over 200 employees in 28 branch offices throughout the country. • The niche practice was created to formalize Gallagher's commitment to public entities and public scholastic organizations. • Access to ALL major insurance markets throughout the world that write public sector accounts. • Gallagher's vision as an industry leader is to provide the highest level of risk management services to public entities and scholastic organizations. • We have become an industry leader by being knowledgeable of our customer's business, by investing in resources to provide innovative and high quality consultative services and products and by hiring excellent talent. • Gallagher branches handle the risk management needs of eight (8) of the top twenty largest public school districts in the country. • Shared resources available to all Gallagher niche members throughout the country. Our staff has extensive experience in handling Florida catastrophic windstorm claims. ARTHUR J. GALLAGHER 8~ CO. 4th largest insurance broker in the world A public company traded on the New York Stock Exchange for over 25 years Over 300 offices throughout the United States and in all major insurance market centers Over $3.5 billion worth of premiums placed worldwide Over 9,200 employees worldwide linked together by Gallagher "On-Line" for immediate access to market information and client solutions Known nationally as the Public Entity and Scholastic experts 4 _ ~r, , f: _~ _ r ,~C~TY OF MIAMI BEa4CH ,~~."" ;, - YOUR GALLAGHER TEAM The Gallagher team has over 190 combined years of insurance experience and have been servicing Florida public entities since 1977. Specifically, members of the City's Team have been servicing the following customers: ''71~ ~ '~: tit ~~ l~iv7 ~+'~~'~'~~aL'hz:~~~ ~~Y'a~fi1~.1N.vJ~a;. ~~ .g"'~~. Ci of Miami Beach 13 Ci of Hialeah 17 Ci of Riviera Beach 29 Ci of West Palm Beach 18 Ci of Ke West 30 Monroe County School Board 32 State of Florida 2 Miami Dade Coun Board of Coun Commissioners 24 Polk Coun Board of Coun Commissioners 11 Lake Coun Board of Coun Commissioners 19 Thank you for the opportunity to participate in the City's Request for Proposals, and we look forward to once again being appointed your Broker of Record and Risk Management partner. Sincerely, ri L. Van r Voort, ARM Area Vice President 5 f) METHODOLOGY AND APPROACH -The Proposer must specifically describe its Proposal methodology and approach for completing the services required in the Scope of Work. Arthur J. Gallagher Risk Management Services, Inc. will be able to meet and exceed the services required in your "Scope of Services". For the past 13 years, our service team has proven itself to the City in its ability to deliver cost effective program solutions in the three most difficult markets in the history of the industry, namely the post Hurricane Andrew market, the Post 9-11 market and most recently the Post 2004 and 2005 Hurricane Seasons. Gallagher, has an outstanding service team already in place for the City of Miami Beach. We have consistently provided the services outlined in your Scope of Services and will be able to continue to exceed those minimum services standards. We recognize that servicing our clients' needs are very important to the entire risk management process. Our risk management products and services are superior and continue to meet the City's changing needs while continuing to strive for the highest professional excellence. We do NOT just place insurance coverage, nor do we feel that every municipality should purchase the same insurance program. This "one size fits all -cookie cutter" approach yields less than optimal results The services that Gallagher will be providing to the City of Miami Beach are part of the cycle of Risk Management Services as outlined below: • Risk Ident~cation and Evaluation • Program Design • Marketing • Account Administration • Loss Control Consulting • Claims Consulting Risk Identification and Evaluation The Gallagher Service Team will analyze the City's exposures as respects your Property .and Casualty program. This process is done jointly with the City of Miami Beach. We propose meetings with City representatives and review of all scopes of services, contracts and other documents that may be related to program. Based on these meetings, we initiate action plans, goals and objectives. We will identify all of the risks to be evaluated for risk transferor retention under this program. This analysis will serve as a basis for understanding which risk exposures the City has previously addressed, which exposures may not yet be addressed, and the status of measures that may be implemented to eliminate or reduce such risk exposures. Together, we will discuss budgetary constraints, risk retention appetites, criteria for insurers and specific program objectives. 30 Program Design Upon identifying the City's goals and objectives, we will begin the process of designing a program, taking into consideration the various insurance coverages, various risk financing options, as well as the insurance carriers appetite in this market. First and foremost, we will listen. What are the unique needs of the City as respects this project? What does the City require as a program foundation? Market Submission Preparation and Review The development of a first class underwriting submission begins with an aggressive, realistic marketing strategy based on a thorough understanding of the City's risk, knowledge of the marketplace and, most importantly, identification of your needs and expectations. Our submission format is structured to emphasize the positive aspects of your risk, and address any challenging issues directly: • A brief cover letter specifying the time line of the marketing effort. • A narrative describing submission, mission of the City as respects this Program, review and disclosure of contractual procedures and liabilities, probable maximum loss analysis and stated objectives of the marketing effort including target pricing and service expectations. • Outlining underwriting exposures, thoroughly described desired limits, coverage, terms, and conditions requested. • Requesting optional quotations and coverage enhancements • Summary of possible losses and safeguards taken to avoid/reduce such losses • A brief conclusion emphasizing attractiveness of your account. Marketing/Insurance Procurement Clearly the cost of insuring the City's properties is a significant budget item. Market knowledge, access and evaluation are critical to the City's risk management program. Gallagher knows the markets to access and has strong relationships with these markets. This is crucial to the placement of a successful and cost-effective insurance program for the City. Our long-term experience with public entity institutions qualifies us to analyze and negotiate with markets to obtain the broadest terms and conditions with the most competitive pricing structure for our clients. In the marketing stage, we consider service capabilities of the property and casualty insurance carriers, as well as the carriers' ability to respond to all aspects of the program design and underwriting specifications. We negotiate the broadest possible terms at the lowest cost. We provide decision support, including analysis of proposed 31 terms and conditions. We have also drafted manuscript policy wording where necessary to address the City's exposures as well as any additional contingent exposures they may encounter during the life of the program. We negotiate critical terms, and fine-tune the overall program based on the City's input. We are prepared to assist the City in internal presentations to senior management and/or the Commission. Program Administration and Execution We take our responsibilities and obligations very seriously. As part of our day to day service committment to the City of Miami Beach our services will include all of the services specified in your RFP's "Scope of Services". In addition to that, we also provide the following to the City: / Perform CAT modeling analysis to assist the City in determining appropriate deductible/self insurance levels and insurance limits; / Assist City in maintaining and updating schedules of values and schedules of insurance; / Review any related insurance company audits for accuracy; / Act as liason between City of Miami Beach and the carriers to resolve claims; / Advise the City, when requested, on coverage application to specific claims; / Maintain accurate claim data on an accident date basis and provide the City with status reports, in the form and frequency agreed upon with the City; / Promptly file all claims with the applicable insurers; / Coordinate claims meetings with the City and the carriers; / Act as liaison between any loss control professionals and the City relating to this Program; / Attend loss control meetings as requested by the City; / Review all loss control reports and consult with the City to ensure that significant recommendations are addressed; / Maintain copies of all inspection reports issued for the job site(s); / Request Flood Zone determinations; / Assist in completion of Flood Zone applications with pertinent information including photographs of location to be covered; if needed / Provide NFIP quotation to Risk Management Department; / Send application for NFIP coverage for issuance of policy; / Submit payment to NFIP carrier. Payments are made to Broker rather than NFIP; / Review of all NFIP policies for accuracy; / Keep accurate schedule of locations and limits of NFIP policies; / Furnish continuing advice and counsel to the City; / Provide other related services as requested by Risk Management Department 32 Loss Control Consulting Our Loss Control Consultant will continue to provide services to the City of Miami Beach. He will be involved with the City as much as the City deems appropriate. Some of his areas of expertise include but are not limited to the following areas: • Safety Administration/Management • Hazard Identification and Analysis • Development of Hazard Controls Systems/Processes • Safety Training • Comprehensive Safety Auditing/Matrix Indexing • Liability Risk Assessment • Navigation Risk • Contractor/Subcontractor Construction Safety • Safety and Health Standards of Practice • Hazardous Waste Management • Construction Safety • OSHA Compliance • Fleet Safety • Accident Investigation • Indoor Air Quality • Incident Command/Emergency Management • Safety Engineering in Facility Design/Layout Claims Consulting • Serve as a liaison between the City and carrier to facilitate the interest of the client in specific claim issues. • Provide oversight and guidance to the City on significant individual claims. • Provide claim expertise to the City on broad claim issues such as pro-actively effecting frequency and/or severity. • Assist in specific claim analysis for underwriting purposes • Specific Claim Audits as needed • Specific Claim Related Projects 33