Community Satisfaction Surveys The Center for Research PresentationTHE CENTER
FOR RESEARCH
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PUBLIC POLICY
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COMMUNITYSA7"ISFAC7"ION
SURVEYS
Prepared for
- m MIAMIBEACH
November 2008
CoxroxnrE flEnnQuwxrExs
101 Oakview Drive • Trumbull, Connecticut 06611 • 203 374-5059 • Fax 203 374-5414
'- 3703 Popple Dungeon Road • Chester, Vermont 05143 • 802 875-5003
Affiliated with Sacred Heart University • www.crpp.com
TABLE OF CONTENTS
1. Introduction ...................................... ........................................................Page 1
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Business Experience and Qualifications ........................................Page 1
q- .......Page 2
® Winning Characteristlcs ..............................................................
Proposal Overview ............................................................................Page 3
Mail vs. Telephone surveys (Advantages/Disadvantages) ..................Page 4
2. Relevant Ex~erience ..................................................................................Page 5
...' ~ Recent Municipal Clients .................................................................Page 5
Municipal Case Histories ..................................................................Page 5
References ........................................................................................Page 15
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3. ~ency Capacity & Project Personnel .................................................Page 17
"' ~ Agency Overview ............................................................................Page 17
CRPP Team Organizational Chart ................................................Page 18
Project Personnel ............................................................................Page 18
Project Function Chart ...................................................................Page 21
'~" 4. Scope of Services ...............Page 22
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Problem Statement ..........................................................................Page 22
Scope of Services and CRPP Overview .......................................Page 22
Methodology ....................................................................................Page 24
Project Timetable ............................................................................Page 30
5. Proposed Budget .......................................................................................Page 31
Appendix ..........................................................................................Page 32
INTRODUCTION
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The Center fox Research & Public Policy (CRPP) appreciates the opportunity and is pleased to
'~' submit this proposal to conduct a Community Satisfaction Surveys on behalf of the City of
Miami Beach.
"~ The Center for Research & Public Policy is uniquely qualified to support the City of Miami
Beach. CRPP has extensive experience in several areas critical to the success of the research
project including:
Research on behalf of over 150 municipalities nationwide;
Thirty years of experience measuring constituent/resident
needs KIOs and satisfaction;
Experience supporting municipal client applications for
awards (Governor's, Sterling, Baldrige);
CRPP's client, Coral Springs, Florida is the first (2007)
municipality to ever receive Baldrige Award for service.
excellence;
Full in-house service; and
CRPP offers the opportunity to compare results generally or specifically.
'^ The Center for Research & Public Policy (CRPP), established in 1979, is a national research
organization working within three distinct disciplines: Market, Public Policy, and Direct
Democracy Research. The respected firm has built a solid reputation for objectivity, accuracy,
and responsiveness.
Striving to provide the highest quality of service within our industry, we offer a wide range of
methodologies nationwide, including telephone interviews, in-person interviews, mail and. web
based surveys and focus group facilitation. CRPP also provides multilingual capabilities, with
particular emphasis on Spanish.
CRPP continues to be a recognized 'The proposal presented by the Center" for Research &'
leader in the world of emerging Public Policy seemed too good to be true in terms of the
research technologies and methods. quality and level of service offered for the price. They
The focus of all our research is on its
end use. Our corporate goal is to
~. provide each client with -the
information tools, based on
objective, reliable research, to
maximize organizational effort.
were selected. and' delivered on all bases. I cair
enthusiastically recommend the Center for Research &
Public Policy to any city government embarking on a
survey project that requires integrity, timeliness and
articulate presentation of the results."
Christine H~n
Or~anitiationalDevelopment Coordinator
~'ity of Corm Springs, Florida
CITY OF MIAMI BEACH WWW.CRPP.COM 1
The Center for Beseanh dam' Public Policy
Affiliated with Sacred Heart University, CRPP is a nationally recognized corporation in the field
„_, of qualitative and quantitative research. CRPP strives to provide each client with objective,
reliable information with actionable recommendations.
_, Specific to this project, we have .conducted scores of related research projects. Sample case
histories are presented in this proposal.
,,,, 'To ensure the Ciry of Miami Beach receives maximum value and utilization of study results,
CRPP .provides:
,,,, / Unlimited oral presentation of results, and
/ Following formal presentation of results, CRPP Project Directors will provide unlimited
,,,., crosstabulations/data runs and project related consultations at no additional cost.
-~ WINNING CHARACTERISTICS
^, Nine out of ten letters of recommendation use the term "responsive" when describing
our services.
• CRPP is a national firm with experience in all 50 States and Puerto Rico.
.,., All our services, from start to finish, are done in-house which means reliable quality
control.
^ CRPP completes most projects in four to six weeks, and has. never missed a deadline.
_, • CRPP is unique among research corporations providing important background in
academics, public policy, social research and market research.
• CRPP has over a quarter century experience.
,.,, ~ We take a team approach to your projects means you get answers when you call.
Our office hours axe 6:00 am -.9:00 pm Monday-Friday. Project directors are available
24 hours daily.
' • CRPP has its own Branded Products.
9 Results are frequently cross comparable among industries and different geography.
Researchers receive extensive "research" and "project specific" training
,_,,, • We don't hire researchers with telemarketing experience - we want polite, attentive
listeners.
• Clients receive complex information in a user friendly format with understandable
^„ explanations.
Your CRPP team is fun but has serious answers.
CITY OF MIAMI BEACH WWW.CRPP.COM 2
The Center for Betearch dam' Public Policy
"I just wanted to take' an opportunity. to thank you and your
associates for the excellent service...I feel .that there are,very few
organizations which could `allow us to go from conceptual ideas to`
a comprehensive completed survey in about two weeks time."
Calvin Edli.r
Marketing Coordinator
Holyoke Gas d~°Eleetric, Masrachurettr
,~„ Based on related work experience, we feel we can exceed project goals and expectations.
Throughout this proposal, you will find in-depth information about CRPP, our experience,
team, approach, methodologies and pricing.
~..
It is understood that the subject matter for this project will be developed during the Project
Initiation Meeting. However, areas for investigation may include (but not be limited to) the
,,,, following:
/ Overall perception of quality of life, standard of living;
,_ / Ratings of City services;
/ Use of and satisfaction with City programs;
/ Interest in conceptual City programs;
/ Perceptions of budgeting, taxes, fees;
/ Views on City communication with residents;
/ Collecting resident input on City goals;
_, / Demographics.
PROPOSAL OVERVIEW
,., CRPP, herein, proposes 2,000 completed telephone residential surveys (in 5 regions) and 500
complete telephone business leader surveys (in 3 regions). The scope of work as -well as
associated fees are also included for the optional focus group sessions.
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PHONE AND MAILADVANTAGES/DISADVANTAGES
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Since 1979, approximately 95% of community surveys conducted. by CRPP have been by phone,
rather than .mail. The remaining has. been by mail. A summary of .these advantages and
disadvantages follow on the next page.
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The Center for Kerearch dr Publlc Policy
-w Telephone
Advantages
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- Proportional to population contribution by census geography
- _ Random sample /respondent selection
- Guaranteed total sample size .
- Trained, professional researchers ensuring accuracy
- Guarantee that responses are from qualified respondent
"" - Proportional to known census population information for area
Disadvantages
- More costly than mail surveys
- No visual for respondents
Mail
Advantages
'"" - Lower cost than telephone
- Can mail to 100% of population or universe
- Respondents can do surveys at their leisure
""~ - Visual possible such as logos, slogans, tags
Disadvantages
- Typical respondents are highly motivated/opinionated -may not be reflective
- No guaranteed response rate
'~ - Completed surveys returned after deadlines/report preparation
- Incomplete/illegible surveys returned
- Surveys returned by unqualified respondents (non-residents/15 year olds)
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- Not returned proportional to population geographic contribution (some areas
over/under represented)
- Not returned proportional to known census population contribution
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- No trained support available to potential respondents
Thank you for this opportunity to propose to conduct a Community Satisfaction Surveys on
your behalf.
CITY OF MIAMI BEACH WWW.CRPP.COM 4
The Center for Betearch d~° Public Policy
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'° RELEVANT EXPERIENCE
The following are selected case histories relevant to the proposed research project for the City of
Miami Beach. These case histories include examples of our quantitative and qualitative
...
experience.
RECENT MUNICIPAL CLIENTS
Lake Seminole, FL Leesbur , FL Coral S rin , FL
ackson, MS New Haven; CT Holden, MA
Austin, TX Coconino, AZ Miami Beach, VA
New York Ci , NY Danvers, MA Hol oke, MA
Houston, TX Hartford, CT Middlesex Coun , N
Littleton, MA Middleborou h, MA West Oran e, N
Nara nsett, RI Ne ort, RI Salem Coun , N
Ber en Coun , N Passaic Coun , N Foster, RI
Ludlow, VT Pinehurst, NC Tio Coun , NY
Shrewsb , MA Taunton, MA Alexandria, VA
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CASE HISTORIES -MUNICIPALITIES
City of coral Springs, FL
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CRPP was selected for amulti-year contract to conduct the city's annual Resident and Business
Satisfaction Surveys.. The study included constituent satisfaction, reasons for selecting Coral
,,,,, Springs, issues of concern, degree expectations are met, measurement of satisfaction/loyalty/
advocacy, service use and ratings and met/unmet undermet needs. The survey results will
contribute. to the city's Baldridge Award Application.
The. Business Satisfaction Survey was conducted in order to gain insight on .Coral Springs services,
relationships with the City, views on local issues impacting business, meeting expectations, City
,~„ codes, communications, business needs, taxes and other important issues.
The Residential Satisfaction Survey, on the other hand, was designed to provide resident input on
,,,,, customer service satisfaction, awareness and use of City services, views on public safety, taxes,
communication and education.
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The Center for Research d~' Public Policy
Lauderdale Lakes, Florida
CRPP was commissioned by Lauderdale Lakes, Florida to conduct a Community Survey among
residents of the City of Lauderdale Lakes. The survey was designed to provide resident input on
..... .quality of life, service satisfaction, local issues, taxes and City communication. The research study
included a comprehensive telephone survey where a total of 400, interviews were conducted among
residents of the City of Lauderdale Lakes. CRPP, working together with The City of Lauderdale
.~. Lakes administration, designed the survey instrument to be used when calling Lauderdale Lakes
residents. The survey instrument employed in the Community Survey included the following areas
for investigation:
• Resident perceptions of quality of life
^ Overall satisfaction with services and taxes
® Rating Lauderdale Lakes as a place to live
... • Rating twenty different City services
• Use of and rating specific programs and facilities
• Perceptions of public safety
.,,, • Recreational needs
• Views on City communication
• Attitudes towards City support for education
... • Demographics
Alexandria, Virginia.. _
CRPP conducted a survey of 1,000 Alexandria residents among its population of 135,000. The
opinion/satisfaction survey included the following areas for investigation...
,,,_ • Views on quality of life in Alexandria;
• Reasons for living in Alexandria;
• Views on issues affecting Alexandria residents;
,,,,,, ~~ Satisfaction with services provided by the City of Alexandria;
• Measuring the degree expectations are met;
• Awareness; use, and rating of services, programs, and facilities by Alexandria residents;
,,,. Sources of information used to get information about City services, events and activities;
Opinions. on specific communication channels, such as the City's website and the newsletter
"FYI Alexandria";
,.. • Community involvement in City boards, commissions and council meetings;
• Current emergency preparedness practices;
• Perception of any unmet or under-met needs in the City of Alexandria; and
,_ • Demographics.
City ofHouston, Texas
The Center. for Research & Public Policy was commissioned by the Houston Independent School
District to determine reasons for increased school drop-out rates and to study ways to improve
~, student retention. CRPP prepared a comprehensive. study, using both. qualitative and quantitative
methodologies. Researchers interviewed parents, teachers, students and employers throughout the
school system. The findings helped school district officials understand and begin to eliminate the
...
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barriers to retention of students. -.CRPP's report included a prioritized list of recommendations for
,_ a retention program that was universally adopted as policy within the school system.
Fostet, Rhode Island
.CRPP was commissioned by the Town of Foster to conduct a residential survey for the Foster
Citizen Action Committee as the community worked together to update their Comprehensive Plan.
,_ The study was designed to provide resident input in the municipal planning effort. Surveys were
distributed to 1,400 households, a total of nearly 500 were returned. The survey collected resident
views on -reasons for selecting Foster as a home; perceptions of town services; views on town
,,,,,, growth and development; opinions on maintaining rural character such as paving roads; need for
additional recreational opportunities, and input on a number of environmental and other issues.
Results were presented both on a composite basis and by regions with Foster.
City ofNarragansett, Rhode Island
,~„ CRPP was commissioned by the City of Narragansett to conduct atwo-phase demographic and
population .study. Dissatisfied with the population. growth projections provided by the U.S.
Census, city officials selected CRPP to conduct a series of focus groups to explore residents'
,,,,~ attitudes toward personal demographics (household composition, job outlook, etc.) as well as issues
such as public works, and youth intervention programs.
These focus groups were used to provide guidance to a subsequent quantitative study. In the
second phase of the study, CRPP conducted over a thousand telephone interviews among city
residents to explore their projected family growth. Other areas of questioning in the study included
in-migration and out-migration, economic outlook, opinions of public services such as police
department, libraries, parks, recycling, and education.
City of west Orange, NewJersey
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The City of West Orange contracted CRPP to conduct a survey designed to project the use of a
new pool the city was considering building. The city already had one pool, and the survey was
designed to account for the possible decline in use of the first pool with the construction of the
second. The survey focused on certain neighborhoods geographically linked to the pools and
forecast the likelihood of citizens becoming members of the new facility. Based on .CRPP
projections, the City of West. Orange. found there was more than enough support and decided to go
forward with plans to build the new pool.
Coconino County (Flagstaff, AZ)
A Recently, CRPP was awarded a contract to conduct. survey analysis for Flagstaff -Coconino
County, Arizona. CRPP was selected in a national selection process. CRPP will provide the
County's Community Development Commission with full-scale analysis and reporting regarding
Flagstaffs Doney Park, Timberline, Fernwood Area Plan of Development and. Utilization.
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The Center for Research ~' Public Policy
Aberdeen, NewJersey
CRPP conducted opinion research during a municipalization referendum campaign. The research
helped narrow and focus issues important to the residents of Aberdeen, New Jersey. Through the
,,,,,, research, N1V~X1 and JCP&L built an issue advocacy campaign to suppose its positions related to
electric utility services. CRPP projected 85 percent opposed to municipalization; the election results
were 86 percent against municipalization.
CityofAustin (7"~`(II) _
,~, CRPP completed Customer Satisfaction Surveys among businesses in Austin, Texas on behalf of
the City of Austin -Austin Energy. The research was designed to help measure current satisfaction
with services provided by Austin Energy. The research will help guide Austin Energy as it maintains
,,,, positive satisfaction levels and works to improve ratings among business customers. This research
study included a survey among 300 randomly selected businesses throughout Austin, Texas. All
facets of the Austin Customer Satisfaction Survey Research were completed by CRPP's researchers
,_„ and senior staff. These aspects included: survey design, sample design, pre-test, computer
programming, fielding, coding, data entry, validation and logic checks, computer analysis, analysis,
report writing and presentations.
Holyoke Gas & Electric -Study ofPublic Support
,o, Holyoke Gas & Electric Department selected CRPP to conduct public opinion polling among its
residential customers to gauge awareness and support regarding the acquisition of a local
hydroelectric dam. In addition, CRPP measured awareness, perception and satisfaction with
,,,, Holyoke service and personnel. In order to provide statistically reliable and representative
recommendations and observations, the study consisted of 400 random sample telephone surveys.
City ofNew York-Harlem on the Hudson
The City of New York selected CRPP to measure the skill stock and education levels of Harlem
,_, residents to document the business climate for firms moving to a conceptual Harlem on the
Hudson project. The survey of more than 1,000 interviews of low-income residents included a
detailed investigation of skills, education and mobility.
City ofAustrn = Austtn Energy (TX) (I)
„_, The Center. for Research and Public Policy has presented the. final .written report to a Kesidential
Survey on Deregulation conducted among adult residents `of Austin, Texas; the study was conducted
on behalf of Austin Energy. The study. was designed to measure awareness and knowledge of and
support for deregulation. The independent research was .designed to provide electric customers
.~.
with input on deregulation in general and specifically in Austin, Texas. CRPP completed 401
interviews, in a quantitative research design, with Austin electricity customers. Interviews were
conducted among residents of Austin, proportional to population contribution. CRPP utilizes a
"super random digit sample" which derives a working telephone sample of both listed and unlisted
telephone numbers; this method of sample selection eliminates any bias toward only listed phone
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numbers. Additionally, the process allows randomization of numbers that equalizes the probability
,... of telephone households being included in the sampling frame. Areas for investigation within the
telephone survey included:
• Awareness of deregulation
.-. Knowledge of deregulation specifics
• Support/opposition for policy positions
^ Views on reliability of energy
^ Awareness of energy issues in California
^ Sources for information, and
^ Demographics.
Tioga County,: New York
... The Tioga County Department of Economic Development and Planning commissioned CRPP, to
evaluate resident input on different housing issues affecting the region. CRPP, designed a Survey
Instrument to be distributed by mail to 4,000 Tioga residents. A total of 830 surveys were returned.
._. The Housing Survey included the following areas for investigation: Quality of life; factors
considered when selecting a home; views on current and future current housing needs; and, views
on facility recreations needs.
,...
Flnehurst, NC
,~ The Center for Research & Public Policy (CRPP)' recently presented the results of a Community
Planning Survey conducted among residents of Pinehurst, North Carolina. The survey was
designed to provide resident input on quality. of life, :transportation, village and residential
,~, development, community facilities, utility issues, open space, fiscal and .other issues affecting the
Village of Pinehurst. The research study included a comprehensive telephone survey. Interviews
were conducted among residents of Pinehurst by phone. CRPP, working together with Pinehurst
officials, designed the survey instrument to be used when calling residents of Pinehurst. The survey
instrument employed in the Community. Planning Survey .included the following areas for
investigation:
,.. Views of quality of life in Pinehurst
• Perception of local roads and transportation facilities
^ Views on village and residential development
,.. Perception of Pinehurst's need for community facilities
^ Utility issues
^ Perception of open space
,,.., Fiscal issues
• Views on other issues affecting Pinehurst
• Demographics
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MEAM Communications/Energy Services .Group
,,, CRPP was selected by eleven members of the Massachusetts Municipal Electric Utility organization
- MEAM Communications/Energy Services Group, to conduct opinion research regarding
customer satisfaction, deregulation, new service/product development, and related issues. CRPP is
...
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in the process of conducting a total of 4,500 interviews with customers from each Massachusetts
^" town. Participating MEAM members include: Braintree Electric Light Department, Chicopee
Electric Light Department, Danvers Electric Division, Groton Electric Light Department, Holden
Municipal Light Department, Holyoke Gas & Electric, Littleton Electric Light Department,
"" Middleborough Gas & Electric, North Attleborough Electric Department, and Shrewsbury Light &
Cable.
Connecticut Conference ofMunicipalities
CRPP has provided the Connecticut Conference of Municipalities (CCM) five research studies to
~ support their legislative efforts. CRPP conducted Statewide Issue Studies for CCM. The Study
provided guidance to CCM regarding the impact of various taxes paid by Connecticut residents on
their respective standards of living and the Connecticut economy overall. CRPP conduced
'°' telephone interviews with 400 residents statewide proportional to population contribution.
CRPP was selected by CCM to conduct a comprehensive Study among members of the
~ Connecticut Assembly. The Study combined two methodologies: 1. Twelve in-depth interviews
with select Members of the Assembly which provide valuable qualitative information 2. A
comprehensive telephone survey among all Legislators. The results included questions pertaining
°~ to, but not limited to, primary strengths and weaknesses of CCM, effectiveness of lobbying efforts,
top issues facing Connecticut and demographics. The results of this research project will be used to
drive communication efforts geared at educating the diverse constituencies of CCM, as well as, a
~- ~ measurement of legislator satisfaction with CCM's lobbying initiatives and organization.
7"own ofSouthbury, Connecticut
The Town of Southbury, Connecticut hired CRPP to conduct a Shopper Survey. CRPP utilized a
"super random digit" sampling procedure, which derives a working telephone sample of both listed
^'- and unlisted telephone numbers. This method of sample selection eliminates any bias toward only
listed telephone numbers. Additionally, this process allows randomization of numbers, which
equalizes the probability of qualified respondents being included in the sampling frame. The survey
was designed to provide resident input on quality of life, availability of goods and services locally,
and unmet community. shopping needs. A total of 401 surveys were completed in .order to
investigate the following areas:
~^^ ~ Views on quality of life
~_ Reasons for living in Southbury
® Views on shopping in Southbury
~- a Views on the Town's business needs
Spending percentages at Southbury businesses;
Views on meeting other community needs
~-- ~ Identifying market fox businesses
Demographics
~
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Town ofMarlborough, Connectrcut
~.,
CRPP was commissioned by the Town of Marlborough, Connecticut to conduct an comprehensive
mail survey to provide resident input on quality of life, local issues, town services, satisfaction with
,,,,,, community services, views on economic development, town facilities and taxes. Community Surutyr
were mailed by City personnel to 2745 households within Marlborough. CRPP, working together
with Town of Marlborough officials, designed the survey instrument to be used and successfully
,~„ gathered feedback in the following areas:
^ Views on quality of life in Marlborough
• Reasons for living in Marlborough
,_ • Views on issues affecting Marlborough residents
• Satisfaction with services provided by the Town of Marlborough
Views on service and facility expansion/renovation
,,., .Importance of various conceptual Town initiatives
® Views on economic development and local taxes
• Opinions on specific community needs
„_, Willingness to pay more in taxes for specific enhanced services
• Current perceptions of local taxes
• Views on spending levels for various services
~, Demographics
Town. ofEllrr~gton
A Community Survey was conducted by CRPP on behalf on the Town of Ellington in order to
provide resident input on quality of life, local natural resources and open space, farms and
.r agriculture, community character and development. The research study included a comprehensive
telephone survey with a completion of 400 interviews. CRPP, working together with both Town of
Ellington and Planimetrics officials, designed the survey instrument to be used when calling Town
of Ellington residents. The survey instrument employed in the Community Survey included the
..,
following areas for investigation:
^ Reasons for living in Ellington
• Overall quality of life in Ellington
..,
w Issues of concern
Views on protecting natural resources.
• Views on open space
,~.
^ Perceptions of residential development
• Business need
• Support for development in Ellington
.,.,
• Priorities for enhancing or establishing community-facilities
Views on the airport and streets
Demographics
,,.»
Town of Westport -
.^
A Community Survey designed by CRPP, the Town of Westport and Planimetrics officials, was
used to provide resident input on quality of life, local natural resources and open space,
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development, facilities, and area transportation. With a total of 400 telephone interviews being
~- completed the Town of Westport was able to gather data on the following areas of interest.
^ Reasons for living in Westport
^ Overall quality of life in Westport
-- ^ Issues or problems of concern
® Views on protecting natural resources-
^ Views on open space
^~ Perceptions of residential development
• Business need
^ Support for development in Westport
~- Interest in new/enhanced community facilities
^ Views on transportation/mobility issues
^ Demographics
«..
City ofMeriden -Planning
-- The City of Meriden, located in Connecticut, hired. CRPP to collect public views and opinions on
current planning efforts. City officials and planners used provided input as an additional source of
information to help guide decisions. CRPP conducted a Community Survey that was comprised of
~- 400 telephone interviews utilized to investigate the following. areas:
^ Overall quality of life living in Meriden
^ Reasons for selecting or remaining in Meriden
~. ^ Views on City safety
^ Preferences for open space
^ Satisfaction with availability of goods and services
~.. Goods and service needs
^ The market for new restaurants
Support for various types of new housing
.., ^ Rating education in Meriden
^ Recreation needs
^ Demographics
...,
-City ofHartford, Connecticut
The City of Hartford contracted CRPP to conduct an evaluation of a program conceived and run
by the private South Arsenal Neighborhood Development Corporation (SAND). The program,
which linked'-job training and placement opportunities with .housing developments, was funded. by
the city. CRPP's evaluation focused on the program's allocation of funds and attainment of goals.
CRPP recommended, and the city concurred, that the program be no longer funded by the City.
... In another. study commissioned by the City of Hartford, CRPP conducted an evaluation of the
Employment Resources Development Agenry to evaluate the effectiveness of ERDA's training and
employment programs. The study was in effect a market evaluation, determining what the needs of
.. residents of the region serviced by ERDA were so that the .agency could better meet them.
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City ofNew Haven, Connecticut
Working with the New Haven Chamber of Commerce, CRPP designed and conducted a survey
that explored the relationship between the City of New Haven and its surrounding suburbs. The
-~- city sought ways to reverse the current trends of businesses leaving the city's downtown area and of
suburban residents choosing to shop and attend events in other places. The survey measured.
residents' perceptions about transportation, safety, social problems, ease of access, parking, and
quality of roads and buildings in the downtown New Haven area.
Town of Tolland, Connecticut
r
Recently, CRPP conducted a comprehensive Community Survey on behalf of the Town of Tolland.
Study results will serve as a foundation for decisions made regarding future planning and
w- development when combined with the work of Planning consultants. CRPP conducted a total of
four hundred completed telephone interviews using a survey instrument designed with the active
input of Tolland officials.
Town ofNewMilford, .Connecticut
•-- Recently, CRPP conduct atown-wide survey for the Town of New Milford Parks and Recreational
regarding a proposed municipal pool project. CRPP research will used to assist the Town with its
decision concerning the project's feasibility. CRPP provided research regarding: General awareness
•~ of pool project; Measure historical pool use (respondent & family); Measure general support and
opposition to pool project; Record reasons for support and opposition; Preferences for funding a
new pool (taxes, user fees, combination); Measure market fox pool membership at various rates
•- (based on respondents background single, family, couple, senior); Assess interest in pool features,
activities, programs, and; Perception of the proposed pool site.
Toum ofEn&eld, Connecticut
The Planning and Zoning Commission of the Town of Enfield selected The Center for Research &
.-, .Public Policy to conduct a Community Attitude Survey among town residents. Results will be used
to guide officials. as they update the Town's Plan of Conservation and Development. The
comprehensive mail survey. includes questions related to, but not limited to, town development
.-. issues. Areas for investigation included: Reasons residents decided on Enfield; Opinions on Town
of Enfield development; Ratings of .Town services; Interest in public recreational facilities; Views
on growth and development; Perceptions of traffic congestion problems; Support for new housing
..•, development; Likes and dislikes about living in Enfield; and Demographics.
~zty ofDanbury, Connecticut
...
The Center for Research & Public Policy conducted a Community Attitudes and Values Survey for
the City of Danbury, Connecticut. The survey served as a major component of the City's Plan of
.._ Conservation and Development. CRPP's reports and recommendations assisted the town
committees in establishing citizen priorities based on statistically reliable information. The survey
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included questions regarding: recreational .facilities, opinions on types of future development,
-- perceptions of current and future community needs..
Town ofFairfreld, .Connecticut
A Fairfield Representative Town Committee selected CRPP to conduct two in-depth demographic
studies. One study was conducted among the community as a whole, while the other study was
•-- conducted among residents who had purchased homes in Fairfield within the past four years. The
purpose of the study was to provide the town government with an understanding of the specific
characteristics of its population in regard to age, family size, length of residency, home ownership
•- and existing and future school usage. Additional. information on occupations, income, prior
residences, housing, and home values were also included to provide additional information to aid
town representatives in policy-making decisions. Over two thousand telephone interviews were
•- conducted during the two demographic studies.
Town of Guilford, Connecticut
CRPP was selected by the Town of Guilford to conduct a comprehensive town wide opinion poll.
The study included questions pertaining to, but not limited to, quality of life, protecting important
.,.. resources, economic development, and expectations. of Guilford residents. The results of this
research project will be used to drive communication efforts geared at educating the diverse
constituencies in Guilford, as well as a measurement of resident satisfaction with current Guilford
,~ regulations and public services. CRPP conducted a random sample telephone survey with a total of
502 completed surveys. Respondents qualified to participate if they resided in Guilford, were over
18 years of age, and a head of the household. The research collected customer opinions and views
..., in the following areas: Quality of Life; Protecting Important Resources; Encouraging Housing
Diversity; Economic Development;... Transportation Facilities; Community Facilities; Recreation
Facilities; General Government, and; Resident Expectations.
•.-
CITY OF MIAMI BEACH WWW.CRPP.COM 14
The Center for Berearch d~' Public Policy
.,
REFERENCES
Larry Staneart Bernard Caton
... Manager Development Services Legislative Director
City of Coral Springs City of Alexandria.
9551 Sample Road City Hall 301 King Street, Room 3400
„_ Coral Springs, FL 33065 Alexandria, VA 22314
P: 954-344-1014 P: 703-838-3828
F: 954-346-1727 F: 703-836-6476
.,. Lstaneart cn[e,coralsprings.org Bernard.caton~ci.alexandria.va.us
Michael Iannazzi Jonathan K. Allen
,._ Associate Vice President for Assistant City Manager,
Institutional Advancement City Manager's Office
Sacred Heart University City of Lauderdale Lakes, Florida
.~„ 5151 Park Avenue 4300 NW 36th Street
Fairfield, CT 06432
P: 203-371-7899 Lauderdale Lakes, FL 33319
,., F:203-365-4889 P: 954-535-2820
Michael.iannazzi(a)sacredheart.edu
e F: 954-535-9106
jonathana~u,lauderdalelakes.org
„_, Christopher Farrell
Manager, Corp Comm. & Gov. Relations Cindy Angus
Berkshire Gas Public Communications Manager
,,,, 115 Cheshire Road Taunton Municipal Lighting Plant
Pittsfield, MA 01201 55 Weir Street
P: 413-445-0312 P.O. Box 870
,,,,, F: 413-443-0546 Taunton, Ma 02780
chris(c~berkshire.net P: 508-824-3152
F:508-823-6931
William J. Palomba cindyangu~tmlp.com
Executive Director
State of Connecticut Patti Andresen-Shrew
~. 10 Franklin Square Marketing Director
New Britain, CT 06051 Alliance Laundry Systems LLC
Sheppard Street P.O. Box 990
„~ P: 860-827-2802 Ripon, WI 54971-0990
F: 860-827-2806 P: 920-748-1626
bill.~alomba(a~~po.state.ct.us F: 920-748-1629
Patri.andresen-shrew(u,alliancels.com
CITY OF MIAMI BEACH WWW.CRPP.COM 15
,^.
The Center for Berearch dr Pubkc Policy
...
....
...
Maureen Westbrook
Vice President of Administration &
Government Affairs
Connecticut Water Company
93 West Main Street
Clinton, CT 06413
P:1-800-428-3985 x3055
F: 860-669-7328
MWestbrook(a,ctwater.com
Alfreda Smith, RN
General Manager - VA Operations
LogistiCare
5649 South Laburnum Avenue
Richmond, VA 23231
P: 804-236-1570 x 620
F: 804-236-1586
fredas~,logisticare.com
,,, CITY OF MIAMI BEACH WWW.CRPP.COM 16
The Center for Iierearch d~' Public Policy
"' AGENCY CAPACITY & PROJECT PERSONNEL
AGENCY OVERVIEW
CRPP has extensive experience within all areas identified in this proposal as well as additional areas,
which may prove beneficial throughout the course of this project. These services are:
^
r
Quantitative Research
Qualitative Research
Needs Assessments
In-depth/In-person Interviews
Web-based Surveys
Meeting Facilitation/Preparation
Work Group Support 6
Data Entry 2
Program Evaluation °.°
Quality Assurance -~
Linkage ~ -..
Outreach/Public Participation ..a
...o j }
io
'
~ o
.a,as
~ ~ o- 0
, 0
S
0
Liaison Work -' A _.5 °.°
Technical Assistance °`"""S'""
Logit Modeling
Computer Programming
Statistical Design and Analysis
Off-site video and audio recording capabilities
Expert Testimony, and
Customer Satisfaction Index Development
.~ , .°
~~~
n ATT_CON
1 .5
CRPP is culturally, linguistically, and ethnically diverse. CRPP maintains an in-house staff of researchers,
including Spanish-speaking researchers. We have conducted surveysin ten different languages. Due
to our affiliation with Sacred Heart University, we are able to use language students as well as
students from New Haven-area universities including Yale University. Recent research included
three different dialects of Chinese.
CRPP. is a "secure status" firm that frequently performs sensitive surveys and case studies for federal
and state. agencies. CRPP subscribes to the code of ethics of the National Council on Public
Polls and abides by the U.S. Privacy Act of 1974.
~..
„~ CITY OF MIAMI BEACH WWW.CRPP.COM 17
The Center for Iierearch d~' Public Policy
CRPP Team Organizational Chart
Jerry C. I.indsley
Project Director
Katy f Lansing
Project Manager
Michael Vigeant
Project Co-Director
OscarAllain
Project Translator
Marcus Babovsky
Project Assistant
Data Coding &
Entry Staff
PROJECT PERSONNEL
Jerry C. Lindsley
President
Denise Maldonado
j Researcher Supervisor
150+ Fielding
Researchers
Genevieve Karbomski
~ Project Statistician
Office Support Staff
^ President and founder of CRPP
^ Director of Sacred Heart University's Polling Institute at CRPP
,_ • Teaches Public Policy, Business Management and Politics .and Polling at Connecticut area
colleges
• Board member for area charities and associations
„_, Lectured at prominent colleges and conferences
• Presented: "Awareness of Radon Gas Dangers among Low-Income and Disabled Residents" at
U.S. Centers for Disease Control Conference
,~„ • Selected by the, U.S. State Department for an 8-member friendship delegation to Egypt and
Israel
Masters degree from Fairfield University (CT)
„~, During college, appointed by President Reagan to the United Nations
• International Year. of Youth Commission
^ Camp committee member and counselor for Camp Rising Sun for kids with cancer
,_, Founder and former Camp Director for Camp TaKutnTa for kids affected by HIV/AIDS
^ Member of the Professional Ski Instructors of America and a race coach for Mohawk
Mountain's junior ski race team
• Married, living in Easton, Connecticut and .has two expensive high school teens he would like to
share
CITY OF MIAMI BEACH WWW.CRPP.COM 18 .
~- The Center for Beseanh d9' Public Policy
~-- Michael J. Vigeant
Executive Vice President
^ Joined CRPP in May, 1998
^ Draws insight and experience from a comprehensive corporate background
^ A specialist in the design and implementation of a wide variety of research study types
*p- Instrumental in all aspects of telephone, focus group, web-based and-mail survey methodologies
conducted by the firm
^ Has prepared numerous telephone, mail and web-based studies, focus group facilitations and in
-- depth personal interviews providing clients with optimal research information
• Currently serves on the Board of Managers for The New Haven Boys & Girls Club, volunteers
as a committee member for the American Cancer Society's signature event - "Relay for Life,"
~- and has also served as the Camp Director for CRPP's pro Bono work on behalf of Camp Ta-
Kum-Ta -Connecticut's Camp for kids affected by HIV/AIDS
• Is an active member of the Professional Ski Instructors of America (PSIA) and coach fox
-- Mohawk Mountain's junior ski race team
^ Has lectured for organizations such as The Northeast Public Power Association (NEPPA), The
National Association of Water Companies (NAWC) and Tufts University to name a few
•-. A graduate of Sacred Heart University with a Bachelors of Science Degree in Marketing and
Communications
^ He is married, enjoys skiing (in case you hadn't noticed), golfing, biking and won't hesitate to
.- share a story or two about his children; his. two-year old daughter and his Golden Retriever,
"Gator."
Marcus Rabovsky
Director of Client Services
^ Has been with CRPP since August, 1993:
^ Known for his cheerful disposition -that's why he's so good at client service
... Responsible for survey interpretation, report. translation and staffing Spanish related projects
^ Taught at Woodbury Academy
• Has volunteered with Hospice of Connecticut, was involved in the Ryan White Tide HIV/AIDS
.,, Planning Council and volunteered as head administrator for Camp Ta-Kum-Ta for children
affected by HIV/AIDS
^ Speaks Spanish
.... • Worked for a brief stint at the Walt Disney Corporation in Tokyo, as a singer/dancer
^ While at Disney,. he .tried to teach Mickey to Dance
Marcus is also a licensed Massage Therapist
....
CITY OF MIAMI BEACH WWVt~.CRPP.COM 19
The Center for Research ~' Public Policy
w
Katy J. Lansing
"" Project Manager
^ Joined CRPP as an intern in 2004 while attending Sacred Heart University
• Graduated from Sacred Heart University in 2005 as a member of the Honors Program with a
Bachelor's Degree in Political Science and a minor in .English -also held many leadership
positions while at SHU
• Joined the CRPP team full-time upon graduating from SHU then left briefly to work for
Linkage, Inc., a Corporate Leadership Development firm located outside of Boston, MA.
d Returned to CRPP in January of 2008 as a ProjectManager
^ Oversees Public Policy projects and assists with proposals and survey writing
^ Is currently obtaining her Masters in Counseling at Fairfield University
• Was an All-State short stop for her high school's varsity softball team in 2001
^ Kacy enjoys working out, reading for fun (when not studying), playing softball and volleyball,
dancing, taking road trips and spending time with family and friends
Denise Maldonado
Director of Research
• Dedicated CRPP employee for over 10 years
^ Moved from Research to Supervisor of Research Staff to her current Director position
^ Oversees 150 researchers
^ Maintains quality control by monitoring calls and reporting daily with research updates and
milestones
.~ Fluent in Spanish;. oversees all of our Spanish-speaking researchers
• Outside interests include helping grassroots organizations like Vacinos en Accion (Neighbors in
Action) and Unidad Latina (Latinos United)
^ Has 3 children, is very involved with the PTCO and teaches Spanish to elementary children in
..her spare time (spare time?!)
Genevieve Karbowski
Statistician
~,
• Principal statistician for CRPP
^ Provides. overall guidance in the development and implementation of survey. sampling
• Guides staff on the most effective analytical tools
•. Has held numerous facility positions at places like University of New Haven, Middlesex College
and Albertus College; currently teaches at Quinnipiac
• Publications -include Leukemia in Connecticut by Types, Age and Sex; Perceptions of Autonomy
'~ i~. Different .Long Term Care Settings; and Evaluation of Medication Reminder Intervention
Project
• Vast experience with biostatistics and healthcare
...
• Loves math
CITY OF MIAMI BEACH WWW.CRPP.COM 20
,,,, The Center for Becearch ~' Public Policy
~...
,...
...
,..,
,~.
...
.~.
PROJECT FUNCTION CHART
CRPP STAFF LABOR PROJECT. FUNCTION
MEMBER CATEGORY
Jerry C. Lindsley Project Director Oversees all CRPP activities, responsibilities,
and deliverables. Acts as main CRPP contact
person for Research Design, Fielding, .Reports
and Recommendations, and Project Task
Management
Michael Vigeant Project Co-Director Oversees project components and assists with
Instrument Development, Reports and
Recommendations; Project Task Management
Oscar Allain Project Co-Director Oversees project components and assists with
Instrument Development, Reports and
Recommendations; Project Task Management
translation
Kacy J. Lansing Project Manager Oversees proposals and contracts; assists with
Reports
Genevieve Karbowski Project Statistician Project Statistician. Assists in the
Development and Implementation of Survey
Sample and Data Analysis.
Marcus Rabovsky ProjectAssirtant Project Management and Scheduling
Denise Maldonado Research Supervisor Supervise CRPP Research Staff
Research Staff Research Staff Telephone Survey Fielding
CITY OF MIAMI BEACH WWW.CRPP.COM 21
The Center for Research dr Public Policy
SCOPE OF SERVICES
PROBLEM STATEMENT
The City of Miami Beach seeks ..independent, experienced, professional research support as it
measures satisfaction levels among its constituents.
SCOPE OF SERVICES &CRPP OVERVIEW
Since 1979, CRPP has conducted 3.5 million surveys and more than 3,500 focus groups in support
of our research. Our clients include corporations, associations, academic researchers, non-profit
._, organizations, universities/colleges and federal, state, and local government agencies. This depth of
experience, combined with rigorous methodology, is applied to the design of each project.
~.. Instrument Design -CRPP Project Directors are adept at professionally managing the
instnunent design process. We seek to build consensus and understanding while maintaining our
organizational objectivity and independence. We will encourage and facilitate the active input of the
,,., City of Miami Beach project personnel. At the same time, we provide our experience and expertise
in order to achieve project goals and objectives.
,,,,, Typically, we allow project goals and objectives dictate. the number and types of questions to be
employed. We guide our clients. on the survey length accordingly.
,,.,, Finally, where appropriate, CRPP.will develop. Benchmark instruments, consisting of a core set of.
questions. This may serve as a basis for subsequent Tracking studies used to gauge changes, progress
or movement over time.
Sample Selection -The determination of sample size is a function of budgeting
constraints, expected statistical reliability (or margins for error), and anticipated utilization of study
,,,, results. No doubt, anyone conducting survey research .would attempt to maximize reliability while
keeping costs at a reasonable level. CRPP will guide the City of Miami Beach regarding the
appropriate sampling size and plan for each project As with all project aspects, the City of Miami
,,,, Beach-will have the right of final approval
For- qualitative projects, .CRPP will work with the City of .Miami Beach. personnel on selection of
,,,, methodology (focus .group, in-person, Internet panel) as well as the appropriate. total number of
interviews/participants. While :qualitative data lacks statistical reliability, it yields in-depth-data and
provides an opportunity for visual-based or complex .topics. to be .investigated. -Where feasible,
,,,,,, CRPP will ensure proper representation during qualitative projects.
CITY OF MIAMI BEACH WWW.CRPP.COM 22
,~ The Center for Berearch dam' Public Policy
As a general rule for .quantitative studies, we typically recommend fielding at least four hundred
^~ (400) to one thousand twO hundred (1,200) completed surveys (telephone, mail,-and Internet), which
yield a sample with a margin for error ranging from +/- 5% to +/-2.5% at levels of confidence of at
-least 95%. These sample sizes are highly credible, reliable and,-will provide statistically sound data.
•° Higher sample sizes may provide statistically solid results on a demographic sub-group and/or
geographic area basis.
^^' Analysis & Reporting- We pride ourselves on our ability to meet and exceed project goals
and objectives by maintaining a full in-house research facility that allows us,to complete projects
quicker with higher quality control. All reports and presentations are designed to meet the specific
~- needs of each project. We are also prepared to provide standard reporting services, executive
summaries, news releases, and public testimony.
~°' We insist on clear and meaningful narrative analysis of the data compiled for our clients. We have
prepared many related reports that succinctly presented and analyzed statistical information.
~- Project Presentations & On going Consultation - In order. for the City of Miami Beach
to receive maximum impact and utilization of study results, CRPP provides unlimited oral
presentations of study results and unlimited project related follow-up consultations at no additional
-- cost.
.~
~..
CITY OF MIAMI BEACH WWW.CRPP.COM 23
The Center for Berearch d~' Public Policy
METHODOLOGY
CRPP has extensive experience with all proposed methodologies. As with all research, rigorous
methodology and quality control are essential to objecrive, reliable information. Our proposed
"'"" methodology is divided into eight (8) tasks, which are presented here.
TASK 1. PROJECT INITIATION MEETING (I'Ilvi)
Deliverable: Meeting with project personnel
Due Date: To be determined based on the City of Miami Beach's study needs and
" .objectives with consultation of CRPP
Communication is a critical component of any successful study. CRPP recommends an initial "kick-
"' offl' meeting for each study to discuss overall approach, review comments on the methodologies
outlined in the proposal, develop a project KI'ou and your firm did an excellent job. If I
timetable, establish a project monitoring/progress were to fill out an evaluation of your services
reporting system and to provide a review of issues over all, I would, have to say that you were a
to be explored in the research. Criteria to assess 10 out of 10! Outstanding to work with and
who .qualifies to participate in the study will be outstanding work product,. as well as all that
"' determined at the Project Initiation Meeting with goes ..into getting .the product from
the active input of the City of Miami Beach's conception to completion. Thanks for all of
project personnel. your excellent support. and expertise. Please
also thank. all of the members of your team
who worked on this project as well "
TASK 2. MAINTAINING COMMUNICATION Michael Corso
""' Chief Residential Advocate, New ..York Public Senrice
Deliverable: Regular Progress Reports Commission
Due Date: Schedule to be determined
^' by the City of Miami Beach's study needs
CRPP will provide the City of Miami Beach's project personnel with regular progress reports
"' summarizing activities, including progress around the workplan, tasks completed, and milestones
achieved in accordance with established timetables. In addition, Jerry Lindsley, Project Director, is
available on an "on-call" basis to answer questions. CRPP office hours are 6:00 a.m. to 9:30 p.m.
"' weekdays. Maintaining regular communication allows CRPP and the City of .Miami Beach to
discover. any unforeseen problems or overlooked opportunities.
,,.
TASK 3. INSTRUMENT DESIGN
'-~ Deliverable: Completed Study Instruments
Due Date: To be determined by the Ciry of Miami Beach's needs; however the initial
draft is typicallyprovided within 2 to 3 weeks of the Project Initiation Meeting (I'IM)
Based _on PIM discussions ,and general project information, CRPP will support revisions to a draft
research instruments -residential telephone survey, focus group guidebook, business. survey -that
CIZ'StOF MIAMI BEACH WWW.CRPP.COM 24
.- The Center for Berearch d,' Public Policy
will be submitted to the City of Miami Beach's project personnel for reaction and input.
^" .Subsequently, CRPP and the City of Miami Beach's project personnel will actively collaborate to
develop an'instrument that meets all project goals and objectives. Having experienced personnel in
the development of similar instruments, CRPP can provide the City of Miami Beach with a "running
start" entering the project. CRPP will submit all instruments to the City of Miami Beach project
personnel for final approval.
TASx 4. SAMPLE DESIGN
,~„ Deliverable: Completed Sample Design Plan
Due Date: To be determined by the City of Miami Beach's needs; however the Initial
Sample Plan is typically provided within 2 to 3 weeks of the PIM
CRPP utilizes random, super-digit random and stratified samples for research. These types, along
with geographic distribution, (such as proportional to population contribution) are discussed and
,,,_ agreed to during this phase. Sample source such as client generated, CRPP generated, SSI or Census
is also agreed upon.
,,,,, Because of the anticipated utilization of study results and size of the target market, it is important
that the study's sample size be large enough to provide representative and credible data on the
subgroup and/or geographic level. CRPP proposes to provide a highly credible and statistically
,,, reliable sample of 2,000 completed telephone surveys. The overall .statistical margin of error fox a
2,000 sample is +/- 2 percent (approximately +/- 4% by neighborhood). Equally important, a
sample of this size will provide sound data on the subgroup ..and/or` geographic levels. CRPP is
prepared to begin this project immediately.
TASK 5. PRIMARY DATA COLLECTION
Below are subtasks related to both qualitative and quantitative research projects.
Subtask 5.1. Staff Training
Deliverable: Completion of training notification
Due Date: Typically within 3 to 5 weeks of PIM
In addition to general researcher training, CRPP's Project Director and Research Supervisor will
conduct a training session specific to this project. CRPP's Project Director and Researcher
~..
Supervisor. will review each question with our research staff to identify and clarify -any potential area
of ambiguity. Particular attention. is paid to technical terminology, open-ended questions, and
complex/multi-stage questions/skip patterns. -
Subtask 5.2 Quantitative Study Pre-Tests
Deliverable: Completed Survey Pre-test results
._.
Due Date: Report during initial days of fielding
CITY OF MIAMI BEncx WWW.CRPP.COM 25
,,,~ The Center for Kerearch d~° Public Polio
Where feasible, CRPP includes a pre-test (typically 2-5% of total amount to be fielded) of the
finalized quantitative surveys. Following the pre-test, a briefing is held with the research team to
determine any problems, ambiguous areas, or incorrect skip patterns. Adjustments are made with
client approval, and full-scale surveying begins. Pre-test results are not included in the total sample if
^"' changes are required. CRPP requests the City of Miami Beach approve all instruments in writing
before full-scale fielding.
Subtask 5.3. Full-Scale Survey Fielding
Deliverable: Notification that fielding of surveys is completed
Due Date: Typically within 3 to 5 weeks of PIM
.,,
Given the high caliber of our field research staff, strict sampling and internal data control
procedures, we achieve high response rates -- bolstering our confidence in survey results because
non-response bias is minimized.
CRPP will conduct all residential interviews (except for scheduled callbacks) between 5:00 p.m. to
9:00 p.m. weekdays and 10:00 a.m. to 4:00 p.m. Saturdays, ensuring proper demographic
distribution. Residential surveys conducted predominantly during the day tend to draw more female
and older respondents and fewer younger, working respondents. CRPP will conduct business-to-
^°- business surveys (except for scheduled callbacks) during normal business hours gam to 5pm
weekdays.
Minimising Survey Non-Be.+~on.re Bias - It is important, fox survey reliability, that CRPP maximize the
number of responses from the original sample. CRPP .researchers are instructed to code and
perform up to eight (8) call-backs when encountering anon-response such as a busy signal, no
-- answer, or answering machine. CRPP instructs all field staff to politely arrange callbacks on all
refusals. These callback respondents are called at established times -- day or evening -- weekday or
weekend. If the field-staff are unsuccessful in their attempt to arrange a callback time, the
-~ supervisor politely calls the prospective respondent and identifies himself/herself as the supervisor
and explains the critical nature of the call and again asks for the opportunity to conduct the
interview. CRPP is able to reverse approximately 50 percent of all refusals by re-contacting
-- respondents.
Subtask 5.4. Ensuring Telephone Survey Quality Control
~- Deliverable: Notification within fielding progress reports
Due Date: Typically within 3 to 5 weeks of PIM
~- Clase supervision of the data compilation process and interviews is carefully maintained throughout
the research period. The field research supervisors review surveys and randomly "audit" and verify
information that is collected. Supervisors are present during all interviewing periods, and a telephone
-- monitor rotates .through the phone bank checking and evaluating interviewer performance. Using
this system, approximately 25 percent of all interviews are monitored on any given day. In addition,
supervisors check all. completed interviews for correct skip-pattern procedures, correct rotation, and
~- completeness of -open-ended responses.
CYTY OF MIAMI BEACH WWW.CRPP.COM 26
,,,, The Center for Research d~' Public Policy
In addition, CRPP's Supervisors will ensure survey quality by verifying 15 percent of all completed
~- interviews. The Supervisor will re-call selected respondents and confirm that the survey was properly
completed by randomly re-asking 2 or 3 survey questions.
-- Subtask 5.5. Focus Group Participant Recruitment
Deliverable: Notification Recruitment is Completed
Due Date: Typically within 3 to 5 weeks of PIM
~..
CRPP will randomly recruit focus group participants, which will be held at locations to be
determined at the Project Initiation Meeting. Typically, CRPP will contact potential participants by
~- telephone to recruit them for the focus groups. We have many systems to ensure that participants
attend the groups they have been recruited fox, including: sending written confirmation letters and
maps, arranging to call respondents back to confirm their availability, confirming attendance the
~- night before, offering respondents a number to call and ask questions about their participation, and
preparing interviewers to accurately describe and answer questions about focus group participation.
.- Generally, we recommend that approximately 15-20 participants be recruited for each discussion
group. In our experience, this number of recruited participants yields approximately 8 to 12
attendees. Through CRPP's experience, this number allows fox a free flow of ideas while remaining
._ manageable. In order to encourage attendance, CRPP may recommend an incentive for each focus
group participant, which will be determined with the City of Miami Beach's input.
,_ Subtask 5.6. Focus Group Moderation
Deliverable: Completed Focus Group Moderation
Due Date: Typically within 4 to 6 weeks of PIM
...
The key to conducting a successful focus group discussion is professional and experienced
moderation. In order to elicit the. information outlined in the guidebook, CRPP strives to conduct
,... productive, well-organized discussions. In many ways, this is a direct outcome of the moderator's
abilities to facilitate interaction'among participants rather than dominate or direct the particulars of
the conversations. Jerry Lindsley and CRPP's other Project Directors are experts' in the field of
,.. ~ facilitation.. CRPP's Project Directors are also :well versed at handling such problems as
cancellations and no-shows, difficult groups, difficult personalities, and complex issues. CRPP's
moderation staff is culturally diverse, and we propose . to assign moderators who are most
.., appropriate in order to provide the City of Miami Beach with the highest quality of information
possible.
... Suggested length of each session is approximately 90 minutes.. CRPP willvideotape all sessions for
analysis and report writing. If requested and feasible, provisions will be made for the City of Miami
Beach personnel to be present at each discussion.
Subtask 5.7. Data Analysis
Deliverable: Completed. Data Analysis
... Due Da.~e: Typically one week after data collection is completed
CRPP uses a variety of statistical software packages, including .SPSS a comprehensive and flexible
,..~ statistical analysis and data management system, all of which are capable of data analysis. Data is
CITY OF MIAMI BEACH WWW.CRPP.COM 27
The Center for Bereareh e'~' Public Policy
processed as it is received from completed surveys. Data from each survey will be checked for
~.. consistency by our coding staff. The coding staff also will translate any open-ended responses into
computer-analyzable data. First, a content analysis of a sample of responses is performed from each
open-ended item. Then a coding scheme is developed that is sensitive to the original responses.
.-. Editing of the surveys proceeds as interviews are completed. A customized SPSS program is written
to accommodate the finalized survey instrument. Computer-processed data is reviewed on a
scheduled periodic basis by CRPP's Project Directors.
CRPP is a "secure status" firm that frequently. performs sensitive surveys and case studies for federal
and state agencies. As a member of the American Association for Public Opinion Research and The
,..., National Council on Public Polls, The Center for Research & Public Policy subscribes to a Code of
Professional Ethics and Practices, and therefore unless the respondent waives confidentiality for
specified uses, we shall hold as privileged and confidential all information that might identify a
~. respondent with his or her responses. We shall also not disclose or use the names of respondents for
non-research purposes unless the respondents grant us permission to do so. Further, no project or
report information is released without the express written consent of our clients.
~..»
TASK 6. ANALYSIS
Deliverable: Completed Data Analysis Report
Due Date: To be determined with the City of Miami Beach's input; typically within 4 to
6 weeks on the PIM
Necessary for effective reports, CRPP may perform computer analysis including, but not limited to:
... composite data, age, income, education, employment, ethnicity, housing stock, employment,
household size, firmographics, and geography. Advance statistical analysis and tools will be utilized
where requested and appropriate including linear regression, multiple regression, conjoint analysis,
„_. and logit analysis.
All CRPP personnel are proficient in report .writing. Following a review of the data collected
,,.. through interviews, a table of contents is first developed to provide CRPP personnel with the best
path to follow in the reporting stage of the project. Following the data review and development of
the table of contents, an initial draft of the report is written for review by all CRPP Project team
,.,, members. Each member reviews the initial report separately, and then a meeting is held to discuss
highlights and any possible changes. This method assures that no detail is left. unexamined and that
.each member of the team involved in the project has -input into the final -product. Each of the
„~, comments discussed at the meeting is noted. Upon agreement of the team, highlights are added and
changes. are made to the report.
TASK 7. FINAL REPORT
,~ Deliverable: Completed Final Written Report
Due Date: To be determined with the City of Miami Beach's input; typically within 4 to
6 weeks on the PIM
CITY OF MIAMI BEACH WWW.CRPP.COM 28
The Center for Berearch dam' Public Policy.
~.,
We strive to provide objective, reliable information with actionable recommendations. We insist on clear
anti meaningful narrative analysis of the data compiled fox our clients. Final written reports typically
include, but are not limited to: i «I 1d 1'k th k f r comin to Utica NY and ~
1. Statement of Confidentiality
2. Introduction
3. Methodology
4. Summary of findings (a
narrative depiction of results)
5. Highlights
6. Recommendations and
Conclusions
7. Crosstabulations
8. Subgroup reports by
demographics,
psychographics and
geography
9. Reports comparing previous
results (if available)
10. Advanced statistical analysis
and tools (where appropriate
- linear regression, multiple regi
11. Composite data -frequencies, c
wou i e to an you o g ,
participating in our .Strategic Planning Conference.
Your presentation and participation greatly- enhanced
dialogue and discussions amongst my executives and
will greatly help us in formulating NYPA's future plans.
Your remarks and the results of a survey of opinion
leaders throughout New York on behalf of the New York
Power Authority were .enlightening and highly valued by
all attendees.
I look forward to our continued relationship. Thank you
once again for joining us and contributing to our
planning process and the success of our conference"
Eugene WI Zeltmann
President and Chief Executive O~icer
New York PowerAuthority
ession, conjoint analysis, logit analysis, etc.)
eosstabulations, data checks
-- CRPP provides unlimited data reports and crosstabulations at no additional charge. We also
provide indefinite maintenance of all data with unlimited access at no additional charge. Typically,
new or additional reports can be processed within 24 hours of the request.
CRPP is also prepared to make unlimited, in-person PowerPoint presentations of findings,
conclusions, and results following presentation of the final written report.
,,..
TASK 8. PROJECT FOLLOW-UP
..,.
Deliverable: Unlimited Project Consultation
Due Date: Upon .the City of Miami Beach's project personnel request
We atrive to provide .the highest quality service. We thoroughly understand- that the key to client
.satisfaction is their ability to utilize our service to its fullest .extent. Therefore, our relationship
... continues well beyond our. report presentation. Our clients. demand,. and we provide,. objective,
reliable research with feasible recommendations.. We have built our business ' through repeat
customers, and we view this project as an opportunity. to build along-term relationship with the City
.-. of Miami Beach.
CITY OF MIAMI BEACH WWW.CRPP.COM 29
The Center for Research d~' Pxblic Policy
PROTECT TIMETABLE
CRPP .proposes to design and implement a project timetable that meets client needs. CRPP will
work with project personnel to make any necessary adjustments and/or accelerations (if necessary)
during the Project Tnitiation Meeting. Deliverables/Tasks correspond with .our proposed
methodology found above. Dates for tasks are to be completed by:
SURVEYS By End
of Week
1 By End
of Week-
2 By End
of Week.
3 Bg End
of Week
4 By End
of Week-
5 By.~rid' .
of Week
6
1. Project Initiation Meeting
2. Maintaining Communication
"~
~
'~~
3. Survey Design
4. Sample Design ~ fix:
5. Survey. Pre-Test
G. Staff Training
7. Full-Scale Survey Fielding
8. Data Analysis
9. Analysis ;
10. Final Report Presentation
11. Project Follow-Up
CITY OF MIAMI BEACH WWW.CRPP.COM 30
The Center for I~erearch d~' Public Policy
PROPOSED BUDGET
The following table presents the fees associated with the tasks outlined within this proposal.
Proposed Project Component Proposed Fee
..~
2,000 Residential Surveys (approximately 15 minutes) $76,000.00
500 Business Leader Surveys (approximately 10 minutes) $ 22,500.00
..,.
As reduested: $5,000.00 each
Residential Focus Groups (8-12 participants randomly selected)
..~
CRPP proposes to invoice. fifty percent of the proposed professional fee upon agreement and the
remaining fifty percent of our professional fee upon.presentation of the final results.
..,
Travel will be invoiced at cost.
,..
We are prepared to begin immediately and thank you for an opportunity to propose our services.
Focus group incentives will be invoiced at costa
...
Jerry C. Lindsley
The Center for Research & Public Policy
101 Oakview Drive 2°d Floor
...
Trumbull, Connecticut 06611
t. 203.374.5059
f. 203.374.5414
e. jcl(a~crpp.com
...
Ct~ of Mra~r BEACH WWW.CRPP.COM 31
The. Center for Research d~' Public Policy
...
APPENDIX
Contents
All Su~ulemental Forms
... - Signed Insurance Checklist
• Acknowledgement of Addenda
.,_, Declaration
• Sworn Statement/Section 287.133(3)(a), Florida Statutes -Public Entity Crimes
,_ • Questionnaire
• Declaration: Nondiscrimination in Contracts and Benefits
,_ Reasonable Measures .Application (if Applicable)..
• Substantial Compliance (if Applicable)
Sam les
• Connecticut Water Company - KIO
• Coral Springs, Florida - KIO
,...
CITY OF MIAMI BEACH WWW.CRPP.COM 32
The Center for Becearch dam' Pubkc Pokcy
^"` SECTION IV -EVALUATION/SELECTION PROCESS
The procedure for Proposal evaluation and selection is as follows:
"'~ 1. Request for Proposals issued.
2. Receipt of proposals.
3. Opening of responses and determination if they meet the minimum standards of responsiveness.
"' 4. An Evaluation Committee, appointed by the City Manager, shall meet to evaluate each proposal in
accordance with the requirements of this RFP. Proposers may be requested to make additional
written submissions or oral presentations to the Evaluation Committee.
5. The Evaluation Committee shall recommend to the City Manager the proposal or proposals
acceptance of which the Evaluation Committee deems to be in the best interest of the City.
The Evaluation Committee shall base its recommendations onthe following factors, for a total of 100
~.,. possible points:
1. Experience and qualifications of the firm - 30 points.
2. Experience and qualifications of the individual(s) assigned to provide all survey-related work
"'"" -15 points.
3. Methodology and Approach - 15 points.
4. Cost/Fees - 20 points.
"' 5. References from Similar Engagements - 20 points.
6. After considering the recommendation(s) of the Evaluation Committee, the City Manager shall
.,.. recommend to the Mayor and Commission the proposal or proposals acceptance of which the City
Manager deems to be in the best interest of the City.
,,, 7. The City Commission shall consider the City Manager's recommendation(s) as it deems appropriate,
and approve the City Manager's recommendation(s); may make its own recommendation (s); may
reject all proposals; or may prescribe such other action, as it deems necessary and in the best
interest of the City.
In consideration of its recommendation, the Mayor and City Commission may consider and give
preference and/or additional consideration to a proposal and/or proposals which, in the
determination of the City Commission, provide a "community" and/or "public" benefit, which added
benefit the City Commission may deem is in the best interest of the City of Miami Beach.
-- 8. Following recommendation of award by the City Commission, negotiations between the selected
Proposers and the City Administration take place to arrive. at a contract. If the Mayor and
Commission has so directed, the City Manager may proceed to negotiate a contract with a proposer
,,.,, other than the top-ranked proposer if the negotiations with the top-ranked proposer fail to produce a
mutually acceptable contract within a reasonable period. of time.
9. A proposed contract or contracts are presented to the Mayor and Commission for approval,
modification and approval, or rejection.
10. If and when a contract or contracts acceptable to the respective parties is approved by the Mayor
and Commission, the Mayor and City Clerk sign the contract(s) after the selected proposers) has (or
have) done so.
.- By submitting a proposal, all Proposers shall be deemed to understand and agree that no property
.interest or legal -right of any kind shall be created at any point during the aforesaid
evaluation/selection process until and unless a contract has been agreed to and signed by both
,_ parties.
~^" 10/15/2008City of Miami Beach RFP No: 01-08-09 COMMMUNITY SATISFACTION SURVEY SERVICES
15 of 37
INSURANCE CHECK LIST
XXX 1. Workers' Compensation and Employer's Liability per the statutory limits of the state of Florida.
XXX 2. Comprehensive General Liability (occurrence form), limits of liability $ 1.000.000.00 per
occurrence for bodily injury property damage to include Premises/ Operations; Products,
Completed Operations and Contractual Liability. Contractual Liability and Contractual
Indemnity (Hold harmless endorsement exactly as written in "insurance requirements" of
specifications).
XXX3. Automobile Liability - $1,000,000 each occurrence -owned/non-owned/hired automobiles
included.
4 . Excess Liability - $ . 00 per occurrence to follow the primary coverages.
XXX 5. The City must be named as and additional insured on the liability policies; and it must be stated
on the certificate.
6. Other Insurance as indicated:
_ Builders Risk completed value
Liquor Liability
_ Fire Legal Liability
_ Protection and Indemnity
Professional Liability
$ .00
$ .00
$ .00
$ .00
$ .00
Employee Dishonesty Bond
$ .00
Theft Covering Money and/or Property
Of Others $ .00
XXX 7.Thirty (30) days written cancellation notice required.
XXX 8.Best's guide rating B+:VI or better, latest edition.
XXX 9.The certificate must state the RFP number and title
PROPOSER AND INSURANCE AGENT STATEMENT:
We understand the Insurance Requirements of these specifications and that evidence of this insurance may
be required within. five (5) days after Proposal opening. Selected Proposer's failure to procure or
maintain required insurance program shall constitute a material breach of Agreement under which
City may immediately terminate the proposed Agreement.
G ~-
Pro oser ~ / n t ) . natur ro oser
P ~~ j1 Jvb 1 << ~ lZ y 9 p
10/15/2008City of Miami Beach RFP No: 01-OS-09 COMMMUNITY SATISFACTION SURVEY SERVICES
16 of 37
PROPOSER INFORMATION
""" Submitted by:
Proposer (En#i
`/ ~ ,
c ~ er ~ r~cr~ ~ ~ ~ ~ y
ty): ` f~,< ~'c ~n.-1`c r ~rnt- 1~~S~G r~.~ C~ n ~ ~ b ~~ ~ J~ /i't y
Signature: ~ - •
Name (Printed): ~ P lt" t 1 ~1
Address: ~~~ ~ G K Ul ~~} ,V (`~U'~
...
City/State: ~ rc~n~ ~ ~~ t~ C T ~ O 6
Telephone: ~ ~ S L 7 ~~ J /
Fax: t~ ~ ~ ~ ~~ Sy~~
E-mail: I C1 ~ GZ"~C7. CW~I _
""" It is understood and agreed by Proposer that the City reserves the right to reject any and all
Proposals, to make awards on all items or any items according to the best interest of the City, and to
waive any irregularities in the RFP or in the Proposals received as a result of the RFP. It is also
'^ understood and agreed by the Proposer that by submitting a proposal, Proposer shall be deemed to
understand and agree than no property interest or legal right of any kind shall be created at any time
until and unless a contract has been agreed to and signed by both parties.
~.
~, ~ ! d ,
... (Authori ed ignatur1/e) (Date)
,,.,. (Printed Name)
..,
...
'~ 10l15l2008City of Miami Beach RFP No: 01-08-09 COMMMUNITY SATISFACTION SURVEY SERVICES
17 of 37
REQUEST FOR PROPOSALS NO. 01-08/09
ACKNOWLEDGMENT OF ADDENDA
Directions: Complete Part I or Part II, whichever applies.
Part I: Listed below are the dates of issue for each Addendum received in connection with this RFP: 01-
08/09:
Addendum No. 1, Dated /a/i3~0
Addendum No. 2, Dated f b~1 Y/0 ~ -"
Addendum No. 3, Dated ~~~~y~o
Addendum No. 4, Dated
Addendum No. 5, Dated
Part II: No addendum was received in connection with this RFP.
Verified with Procurement staff
Name of staff
Date
Proposer -Name Date
Signature
1 011 5/2 0 0 6City of Miami Beach RFP No: 01-08-09 COMMMUNITY SATISFACTION SURVEY SERVICES
18 of 37
DECLARATION
TO: City of Miami Beach
City Hall
1700 Convention Center Drive
Procurement Division
Miami Beach, Florida 33139
Submitted this ~_ day of ~ ~t'C. fV~,"~ ti'r ,.2008.
,,,, The undersigned, as Proposer ,declares that the only persons interested in this Proposal are named herein;
that no other person has any interest in this responses or in the contract to which this response pertains;
that this response is made without connection or arrangement with any other person; and that this response
is in every ,respect fair and made in good faith, without collusion or fraud.
...,
The Proposer agrees if,this response is accepted, to execute an appropriate City of Miami Beach document
for the purpose of establishing a formal contractual relationship between the Proposer and the City, Florida,
"~" for the performance of all requirements to which the response pertains.
.., The Proposer states that the response is based upon the documents identified by the following number:
RFP No. 02-07/08.
... ~ .
ESS ROPOSER SI .TORE
~- liar y Lcry~S~rt ~ ~ rr ~~K,~
-~RINTED NAME PRINTE NAME
Lw
-- G,.,. ~L---~---L., ~rc S ~
WITNESS TITLE
PRINTED NAME
...
..,
..,
10/15/2008City of Miami Beach RFP No: 01-08-09 COMNIMUNITY SATISFACTION SURVEY SERVICES
19 of 37
SWORN STATEMENT UNDER SECTION
287.133(3)(a), FLORIDA STATUTES, ON PUBLIC ~..
ENTITY CRIMES
THIS FORM MUST BE SIGNED AND SWORN TO IN THE PRESENCE OF A NOTARY PUBLIC OR
OTHER OFFICER AUTHORIZED TO ADMINISTER OATHS.
1. This sworn statement is submitted to -e. ~~ -G I f~^C
[ int name of pu Ic entity]
by
' ([p~r~int individGal's name end title] ('~ / ) ~^-~ l
for ~{ l Cn~ Ty1_ ~~~~fc,~t CK ~ V'i;!~/~[ ~ v/~~G~1
[print name of entity submitting sworn statement]
whose business address is /01 Dc, ~ 1/+ C ~ ~ rim . J R LyrJ ~~~~. CT Q~~//
and (if applicable) its Federal Employer Identification Number (FEIN) is Q ~ '/Y~~~ / (If the
entity has no FEIN, include the Social Security Number of the individual signing this sworn
statement:
4. I understand that a "public entity crime" as defined in Paragraph 287.133(1)(8), Florida
Statutes, means a violation of any state or federal law by a person with respect to and directly
related to the transaction of business with any business with any public entity or with an agency or
political subdivision of any other state or of the United States, including, but not limited to, any bid or
contract for goods or services to be provided to any public entity or an agency or political
subdivision of any other state or of the United States and involving antitrust, fraud, theft, bribery,
collusion, racketeering, conspiracy, or material misrepresentation.
5. I understand that "convicted" or "conviction" as defined in Paragraph 287.133(1)(b), Florida .~,
Statutes, means a finding of guilt or a conviction of a public entity crime, with or without an
adjudication of guilt, in any federal or state trial court of record relating to charges brought by'
indictment or information after July 1, 1989, as a result of a jury verdict, nonjury trial, or entry of a
plea of guilty or nolo contendere.
6. I understand that an "affiliate" as defined in Paragraph 287.133(1)(a), Florida Statutes, means:
1) A predecessor or successor of a person convicted of a public entity crime; or
2) An entity under the control of any natural person who is active in the management of the
entity and who has been convicted of a public entity crime. The term "affiliate" includes those ~°~°'
officers, directors, executives, partners, shareholders, employees, members, and agents who
are active in the management of an affiliate. The ownership by one person, of shares
constituting a controlling interest in another person, or a pooling of equipment or income
among persons when not for fair market value under an arm's length agreement, shall be a
prima facie case that one person controls another person. A person who knowingly enters
into a joint venture with a person who has been convicted of a public entity crime in Florida
during the preceding 36 months shall be considered an affiliate.
10/15/2008Ciiy of Miami Beach RFP No: 01-08-09 COMMMUNITY SATISFACTION SURVEY SERVICES
20 of 37
5) I understand that a "person" as defined in Paragraph 287.133(1)(e), Florida Statutes means any
natural person. or entity organized under the laws of any state or of the United States with the
-- legal power to enter into a' binding contract and which bids or applies to bid on contracts for the
provision of goods or services let by a public entity, or which otherwise transacts or applies to
~~ ~~
transact business with a .public entity. The term person Includes those officers, directors,
executives, partners, shardholders; employees, members, and agents who are active in
"~' management of an entity.
6) Based on information and belief, the statement which I have marked-below is true in relation to the
.., entity submitting this sworn statement. [indicate which statement applies.]
Neither the entity submitting this sworn statement, nor any officers, directors, executives,
partners, shareholders, employees, members, or agents who are active in the
'"" management of the entity, nor any affiliate of~the entity has been charged with and
convicted of a public entity crime subsequent to July 1, 1989.
,-, The entity submitting this sworn statement, or one or more of its officers, directors,
executives, partners, shareholders, employees, members or agents who are active in
management of the entity, or an affiliate of the entity has been charged with and convicted
of a public entity crime subsequent to July 1, 1989.
The entity submitting this sworn statement, or one or more of its officers, directors,
executives, partners, shareholders, employees, members, or agents who are active in the
.~.. management of the entity, or an affiliate of the entity has been charged with and convicted
of a public entity crime subsequent to July 1, 1989. However, there has been a
subsequent proceeding before a Hearing Officer of the State of Florida, Division of
Administrative Hearings and the Final Order entered by the hearing Officer determined
that it was not in the public interest to place the entity submitting this sworn statement on
the convicted vendor list. [attach. a copy of the final order]
,.,,, I UNDERSTAND THAT THE SUBMISSION OF THIS FORM TO THE CONTRACTING OFFICER FOR
-THE PUBLIC ENTITY IDENTIFIED IN PARAGRAPH 1 (ONE) ABOVE IS FOR THAT PUBLIC ENTITY
ONLYAND, THAT THIS FORM IS VALID THROUGH DECEMBER 31 OF THE CALENDARYEAR IN
WHICH IT IS FILED. I ALSO UNDERSTAND THAT I AM REQUIRED TO INFORM THE PUBLIC
""" ENTITY PRIOR TO ENTERING INTO A CONTRACT IN EXCESS OF THE THRESHOLD AMOUNT
PROVIDED IN SECTION 287.017, FLORIDA STATUTES FOR CATEGORY TWO OF ANY CHANGE
IN THE INFORMATION CONTAINED IN THIS FORM.
~- ~
i ature]
... .
Sworn to and subscribed before me this ~ ~ day of 1'1(.~~n~'C-~'` , 2008
... Personally known
~ ,
OR Produced identification ~ri~;PV~ ~~~;~%~e- Notary Public -State of ~r~ Y. ~ ~s=-~
.. My commission expires ~IVComm~ssionExp.Od.31,2012
(Type of Identification)
`' ~
(Prin ed ped or stamped Commissioned name of Notary Public)
..,
10/15/2008City of Miami Beach RFP No: 01-OS-09 COMMMUNITY SATISFACTION SURVEY SERVICES
21 of 37
QUESTIONNAIRE
Proposer' Name:
~~ l'"cn~e• o~~~ c~.~~i ca~ Q,, d l,c ~~,
r
Principal Office Address:
l~~ O~~ ~%rw~r.
J rvwi ~...~ l C T Q6~1~
Official Representative: ~-~"r~~
V' ~ I ry ~~ i't d f /C
Individual
Partnership (Circle One)
C-a ora io
If a Corporation, answer this:
When Incorporated: / ~ D y
In what State: ~.'--~
If a Foreign Corporation:
Date of Registration with
Florida Secretary of State:
Name of Resident Agent:
~~ ~
Address of Resident Agent:
.7 CE'C~~t ~Oit'1't G)1t~~
_ PQIrn c~tiS~t F i ~ r~c(a 3a I i~4-
President's Name:
ear ~' ~ 4.,K ~s ~~y
Vice-President's Name:
~ reasurer s ivame: ~~~ S~
~ ~ L c.S
Members of Board of Directors ~-
wti. l
%~ot-~Q, ->~ ~//oStooooob'~33
~ ~~S~z~? ~'t ' in t ~
10/15/2008City of Miami Beach RFP No: 01-08-09 COMMMUNITY SATISFACTION SURVEY SERVICES
22 of 37
...
Date of organization:
General or Limited Partnership*:
Name and Address of Each Partner:
.~ NAME ADDRESS
""" * Designate general partners in a Limited P
1. Number of years of relevant experience in operating same or similar
business: Seca 14 ~9 " ~4 Yt~~-r
.,
2. Have any agreements roposer for a project ever been canceled?
Yes O o
...
If yes, give details on a separate sheet.
.,, 3. Has the Proposer or any principals of the applicant organization failed to qualify as a
responsible Bidder/Proposer refused to enter into a contract after an award has been
made, failed to complete a contract during the past five (5) years, or been declared to
,~, be in default in any contract in the last 5 years?
If yes, please explain:
.~ 10/15/2008City of Miami Beach RFP No: 01-08-09 COMMMUNITY SATISFACTION SURVEY SERVICES
23 of 37
Questionnaire (continued)
If a Partnership:
JV
Questionnaire (continued)
4. Hasthe Proposer or any of its principals ever been declare ankrupt or reorganized under
Chapter 11 or put into receivership? Yes () No
If yes, give date, court jurisdiction, action taken, and any other explanation deemed
necessary on a separate sheet.
5. Person or persons interested in this RFP and Qualification Form have ( have not ()been
convicted by a Federal, State, County, or Municipal Court of any violation of law, otherthan
trafficviolations. To include stockholders overten percent (10%). (Strike out inappropriate
words)
Explain any convictions:
6. Lawsuits (any) pending or completed involving the corporation, partnership or individuals
with more than ten percent (10%) interest:
A. List all pending lawsuits: ~
B. List all judgments from lawsuits in the .last five (5) years:
C. List any criminal violations and/or
principals:
of the Proposer and/or any of its
7. Conflicts of Interest. The following relationships are the only potential, actual, or perceived
conflicts of interest in connection with this proposal: (If none, state same.)
~./
10/15/2008 ITB-48-06/07
City of Miami Beach 24 of 37
Questionnaire (continued)
8. Public Disclosure. In order to determine whether the members of the Evaluation
Committee for this Request for Proposals have any association or relationships which
`~°' would constitute a conflict of interest, either actual or perceived, with any Proposer and/or
individuals and entities comprising or representing such Proposer and in an attempt to
ensure full and complete disclosure regarding this contract, all Proposers are required to
"" disclose all persons and entities who may be involved with this Proposal. This list shall
include public relation firms, lawyers and lobbyists. The Procurement Division shall be
notified in writing if any person or entity is added to this list after receipt of proposals.
10/15/2008
City of Miami Beach
ITB-48-06/07
25 of 37
Questionnaire (continued)
The Proposer understands that information contained in this Questionnaire will be relied upon by
the City in awarding the proposed contract, and such information is warranted by the Proposerto
be true and accurate. The Proposer agrees to furnish such additional information, prior to
acceptance of any proposal relating to the qualifications of the Proposer, as may be required by
the City Manager. The Proposer further understands that the information contained in this
Questionnaire may be confirmed through a background investigation conducted by the City,
through the Miami Beach Police Department. By submitting this Questionnaire the Proposer
agrees to cooperate with this investigation, including but not limited to, fingerprinting and
providing information for a credit check.
PROPOSER
WITNESS: IF INDIVIDUAL:
Signature Signature
Print Name Print Name
WITNESS: IF PARTNERSHIP:
Signature Print Name of Firm
Print Name Address
By:
General Partner
Print Name
ATTEST: IF CORPORATION:
Secretary Print Name of Corporation
Print Name Address
By:
President
(CORPORATE SEAL)
10/15/2008 ITB-48-06/07
City of Miami Beach 26 of 37
~ ~/i 1 ACv1 I B~~C H
QUICK REFERENCE GUIDE TO EQUAL BENEFITS COMPLIANCE
.-
..,
STEP 1: UNDERSTANDING THE LAW
What does the law require?
The proposed Ordinance wiEl require certain contractors doing
business with the City of Miami Beach, who are awarded a
conhacl~purwant to competitive bids, to provide "Equal Benefits"
to their empbyees with domestic partners, as they provide to
employees with spouses.
Who is covered by this Ordinance?
Competitively bid City contracts valued at over $100,000 whose
contractors maintain 51 or more full time employees on their
payrolls during 20 or more calendar work weeks. For more
information, see Equal Benefits Ordinance Summary.
What beneErts are covered?
The Ordinance applies to all benefits offered by a contractor to its
employees who have spouses or domestic partners and all benefits
offered directly to such spouses. or domestic partners, even when
the employee pays the entire cost of the benefit. This includes but
is not limited to: sick leave, bereavement leave, family medical
leave, and health benefits.
What is a Domestic Partner?
A "Domestic Partner' shall mean any two (2) adults of the some or
different sex who have .registered as domestic partners with a
government body pursuant to state and local law authorizing such
registration, or with an internal registry maintained by the
employer of of least one of the domestic partners.
What if a contractor is unable to offer benefits
equal{y?
Some contractors are unable to find an insurance company willing
to offer domestic partner coverage. When a contractor takes all
reasonable mensures to stop discriminating, but can't for reasons
outside its control, it can comply with the Equal Benefits Ordinance
if it agrees to pay. a cash equivalent. A cash equivalent is the
amount of money paid by an empbyer for the spousal benefit that
is unavailable for domestic partners, or vice versa For more
information, see Reasonable Measures Application.
What if a compnrry will comply but needs time to do
it?
Once a contractor makes it clear that it will comply with the
Declaration, in certain situations ending discrimination in benefits
may be delayed. For instance, offering medical insurance may be
delayed until the contractor's next enrollment .period; other
benefits, such as bereavement leave, may be delayed until the
contractors personnel policies can be revised, For -more
information, see Rules of Procedure of the Substantial Compliance
Form.
,.-+
10/15/2008
City of Miami Beach
...
STEP 2: HOW TO COMPLETE THE DECLARATION:
NON-DISCRIMINATION IN CONTRACTS AND
BENEFITS FORM
Section 1 asks for information about your company. If the
company employs SO or Tess employees in the
U.S., skip to Section 4, date and sign.
Section 2. C~uestion 1 A asks whether your company
prohibits discrimination against people based on the
categories listed.
• Answer "YES" if your company does have wch a
policy.
• Answer "NO" if your company does not have such a
policy.
C;Zuestion 1 B asks whether your company agrees to include
a nondisuimination clause in all subcontracts entered into
for the performance of a substantial portion of the any
contracts you have with the City. This clause must include
all of the categories listed in question lA. You must answer
this question even if your company will not be entering into
any subcontracts associated with work performed for the
City.
• Answer °YES" if you will agree to include a
nondiscrimination clause in subcontracts.
• Answer "NO" if you will not -agree to include a
nondiscrimination clause in subcontracts.
C;fuestion 2A asks whether your company offers benefits
(such as medical insurance) to employees' spouses or to
employees because they are married (such as bereavement
leave which can be taken because of the death of a
spouse, or family medical leave which can be token
because of a spouse having a serious medical condition.
• Answer "YES" if you offer any such benefits.
• Answer "NO" if you do not offer any such benefits..
NOTE: You are considered os offering a beneh't even if
you don't pay for•it. !f access fo fire benefit is offered, but
the cost must be paid in whole or in port by the employee,
you should still answer "YFS".
Question 2B asks whether you company offers benefits
(such as medical insurance) to empbyees' domestic
partners ar to employees because they are in a domestic
partnership (such as bereavement leave which can be taken
because of the death of a domestic partner, or family
medical leave which can be taken because of a domestic
partner having a serious medicol.condition).
• Answer "YES" if you offer any such benefits.
• Answer "NO" if you do not offer any such benefits
ITB-4&06/07
29 of 37
NOTF: To comply, your answers to questions 2A and 2B should Family Leave Your .company's Family and Medical
be the same. !n very limited circumstances, you may comply leave Act policy. All companies with 50 or more
without offering benefits equoRy. See Reasonable Measures employees must offer this benefit. Your polity should
Application Form. indicate that employees may take leave because of the
serious medical condition of their spouse or domestic
QOP_Stlon -should be filled out ONLY if you have answered Partner.
"YES" to question 2A and/or 2B. It asks you to indicate which
benefits you offer to spouses (or employees because they are Parental Leave Your company's policy indicating that
married), which benefits you offer to domestic parfiers (or employees may take leave for the birth or adoption of a
employees because they are in a domestic partnership), and child, to care for a child who is ill, and/or to attend school
which benefits you do not offer. Please indicate only those benefits appointments: If leave is available for stepchildren (the
offered. If you offer benefits not already listed, write them in where spouse s child) then leave also should be available for the
it says "other". Remember, offering access to a benefit is still child of a domestic partner.
considered a benefit, even if your company does not pay for it.
Employee Assistance Program Your company's
Note: !f you can9 offer aft benefit in a nondiscriminatory manner employee assistance program policy confirming that
because of reasons outside your control, je.g. there are no spouses, domestic parfiers and their' parents and children
insurance providers willing to offer domestic partner coverage) are equally eligible (or ineligible) for such benefits.
you may be eligible for Reasonable Measures compliance. 70
comply on this basis, you must agree to pay a cash equivalent, Relocation & Travel Your company's policy confirming
submit o completed Reasonable Measures Application Form with that expenses for travel or relocation will be paid on the
all necessary attachments and have your application approved by same basis for spouses and domestic partners of
the Procurement Division of the City of Miami Beach. employees.
Stl~ep $: ATTACH 'It-f E NECESSARY DOCUMENTA710N
tl 3 states that you must submit documentation that verifies
all benefits marked in your answer to Question 2C ore offered in a
nondiscriminatory manner. When possible, it is best if you submit
this documentation along with your Declaration form. For policies
that are unwritten, submit a letter to the Procurement Division
indicating this. Use the list below as a guide for the type of
documentation needed.
Medical Insurance A statement from your medical insurance
provider that confirms spouses and domestic partners (as defined
under this Ordinance) receive equal coverage in your medical
plan. This may be in a letter from your insurance provider, or
reflected in the eligibility section of your official insurance plan
document. Similar documentation is needed for other types of
insurance plans.
Retirement Plans {including 401 k & pension plans)
The sections of your pension plan detailing how employees
receive bens#its. This should cover joint annuity options and pre
retirement death benefits. Documentation should indicate shot
employees with domestic partners and employees with spouses
receive the same benefits and payment options.
Bereavement Leave Your bereavement leave of funeral leave
policy indicating the benefit is offered equally. If your policy
allows employees. time-off from work because of. the death of a
spouse, it should also allow for time off because of the death of a
domestic partner. If the policy allows for time off due to the death
of a parent in-law or other relative of a spouse, it must include time
off for. the death of a domestic partner's equivalent relative.
Discounts, Facilities & Events Your company's policy
confirming that discounts, facilities (e.g. gym) and events
(e.g. holiday party) are equally available to spouses and
domestic partners of empbyees.
Credit Union .Documentation from the credit union
indicating that spouses and domestic partners have equal
access to credit union services.
Child Care Docurnentotion that the children of spouses
(stepchildren) and children of domestic parfiers have equal
access to child care servkes.
Other Benefits Documentation of any other benefits listed
to indicate that they are offered equally.
For medical insurance companies providing domestic
partner coverage in the State of Florida, refer to the
Domestic Parfier Insurance Coverage Search available
online at: www.miamibeachfl.aov under Business,
Procurement drop down list.
For any questions on the City of Miami Beach Equal
Benefits Ordinance or how to complete the applicable
forms, please contact:
Cristina Diaz, Controls Compliance Specialist
PROCUREMENT DIVISION
1700 Convention Center Drive, Miami Beach, Fl 33139
Tel: 305673-7496 /Fax: 766~94d000/
cristinadiaz@ miamibeachfl;g~w
We ore committed to providing excellent public service and safety
ro art wfia l ve, work and play in our vibrant, tropical, hisroric
community.
10/15/2008 ITB-48-06/07
City of Miami Beach 30 of 37
+CQ M 1 A N118 E,~~ H
~° CITY OF MIAMI BEACH
DECLARATION: NONDISCRIMINATION IN CONTRACTS AND BENEFITS
Section 1. Vendor In-fo!r~~mation r- (~ ~,/,,._-- l
Name of Company: ~n~- ~~J1~1Gi "f*'~ ~a++~+~Name of Company Contact Person`!"~n'~ ~~n ~f " ~~
,,. Phone Number: ~+~ ~~ Z 7 ~~~Fax Number: ~ ~Y 3 / Y ~~~ ~ E-mail: ,~ G r/ ~ E r ~~T ~~
Vendor Number (if known): ~~Ut ~ ~~ ~ ~iDk~OO~ ~~ ~~~ v
"'~' Federal ID or Social Security Number: ~(~ '"' l y6 ~~
Approximate Number of Employees in the U.S.: ~ ~ T (If 50 or less, skip to Section 4, date and sign)
...
Are any of your employees covered by a collective bargaining agreement or union trust fund? _Yes_No
"~"~ Union name(s):
~' Section 2. Compliance Questions
Question 1. Nondiscrimination -Protected Classes
.- A. Does your company agree to not discriminate against your employees, applicants for
employment, employees of the City, or members of the public on the basis of the fact or
perception of a person's membership in the categories listed below? Please note: a "YES"
answer means your company agrees it will not discriminate; a "NO" answer means your
"~ company refuses to agree that it will not discriminate. Please answer yes or no to each
category.
^ Race _ Yes _ No ^ Sex Yes _ No
... ^ Color _ Yes _ No ^ Sexual orientation _ Yes _ No
^ Creed _ Yes _ No ^ Gender identity (transgender status) _ Yes _ No
^ Religion _ Yes _ No ^ Domestic partner status _ Yes _ No
"" ^ National origin _ Yes _ No ^ Marital status _ Yes _ No
^ Ancestry _ Yes _ No ^ Disability _ Yes _ No
^ Age _ Yes _ No ^ AIDS/HIV status _ Yes _ No
«~.., ^ Height _ Yes _ No ^ Weight _ Yes _ No
B. Does .your company agree to insert a similar nondiscrimination provision in any
subcontract you enter into for the performance of a substantial portion of the contract you
"` have with the City? Please note: you must answer this question, even if you do not. intend
to enter into any subcontracts.
_ Yes _ No
...
10/15/2008 ITB-48-06/07
City of Miami Beach 31 of 37
Question 2. Nondiscrimination -Equal Benefits for Employees with Spouses and Employees with Domestic
Partners
~uestlons ~H ana 1tt should be answered YES even if your employees must
pay some or all of the cost of spousal or domestic partner benefits
A. Does your company provide or offer access to any benefits to employees with
spouses or to spouses of employees?
_ Yes _ No
B. Does your company provide or offer access to any benefits to employees with
(same or opposite sex) domestic partners* or to domestic partners of
employees? . _ Yes _No
-"The term Domestic Partner shall mean any two (2) adults of the same or'different
sex, who have registered as domestic partners with a government body pursuant to
state or local law authorizing such registration, or with an internal registry
maintained by the employer of at least one of the domestic partners. A Contractor
may institute an internal registry to allow for the provision of equal benefits to
employees with domestic partner who do not register their partnerships pursuant to
a govemmental body authorizing such registration, or who are located in a
jurisdiction where no such governmental domestic partnership exists. A Contractor
that institutes such registry shall not impose criteria for registration that are more
stringent than those required for domestic partnership registration by the City of
Miami Beach
If you answered "NO" to both Questions 2A and 2B, go to Section 4 (at the bottom of
this page), complete and sign the form, filling in all items requested.
If you answered "YES" to either or both Questions 2A and 2B, please continue to
Question 2C below.
Question 2. (continued)
C. Please check all benefits that apply to your answers above and list in the "other" section
any additional benefits not already specified. Note: some benefits are provided to
employees because they have a spouse or domestic partner, such as bereavement leave;
other benefits are provided directly to the spouse or domestic partner, such as medical
insurance.
BENEFIT Yes for
Employees with
S ouses Yes for Employees
with Domestic
Partners No, this Benefit
is Not Offered Documentation of this
Benefit is Submitted
with this-Form
Health ^ ^
^
^
Dental ^ ^
^
^
Vision ^ ^
^
^
Retirement (Pension,
401 k ,etc. o ^ ^ ^
Bereavement ^ ^ ^ ^
Famil Leave ^ ^ ^ ^
Parental Leave ^ ^ ^ ^
Employee Assistance
Pro ram ^ ^ ^ ^
Relocation & Travel ^ ^ ^ ^
Company Discount,
Facilities & Events ^ ^ ^ ^
Credit Union ^ ^ ^ ^
Child Care ^ ^ ^ ^
Other ^ ^ ^ ^
10/15/2008 RFP No: 01-08-09 COMMUNITY SATISFACTION SURVEY SERVICES
City of Miami Beach
32 of 37
Note: If you can not offer a benefit in a nondiscriminatory manner because of reasons
.. outside your control, (e.g.; there are no insurance providers in your area willing to offer
domestic partner coverage) you may be eligible for Reasonable Measures compliance.
To comply on this basis, you must agree to pay a cash equivalent, submit a completed
^~- Reasonable Measures Application with all necessary attachments, and have your
application approved by the City Manager, or his designee.
Section 3. Required Documentation
.~..
YOU MUST SUBMIT SUPPORTING DOCUMENTATION to verify each benefit marked in Question 2C. Without
proper documentation, your company cannot be certified as complying with the City's Equal Benefits
Requirement for Domestic Partner Ordinance. For example, to document medical insurance submit a statement
from your insurance provider or a copy of the eligibility section of your plan document; to document leave
programs, submit a copy of your company's employee handbook. If documentation for a particular benefit does
^~ not exist, attach an explanation.
Have you submitted supporting documentation for each benefit offered? _Yes _ No
Section 4. Executing the Document
.~ I declare under penalty of perjury under the laws of the State of Florida that the foregoing is true and
correct, and that I am authorized to bind this entity contractually.
~" /
.... Executed this ~ day of rM~ m the year iil~ S , at ~ rU~ 9V~t/ L~
City State
Sig ture Mailing Address
Name of ~ atory (please print) City, State, Zip Code
~S .
Title
.~.
....
..~,
..
,...
10/15/2008
r-. City of Miami Beach
RFP No: 01-OB-09 COMMUNITY SATISFACTION SURVEY SERVICES
33 of 37
?~ MIAMIBEACH
CITY OF MIAMI BEACH ~-~
REASONABLE MEASURES APPLICATION
Declaration: Nondiscrimination in Contracts and .Benefits -
Submit this form and supporting documentation to the City's Procurement Division ONLY IF
you:
a. Have taken all reasonable measures to end discrimination in benefits; and
b. Are unable to do so; and
c. Intend to offer a cash equivalent to employees for whom equal benefits are not available.
You must submit the following information with this form:
1. The names, contact persons and telephone numbers of benefits providers contacted for the
purpose of acquiring nondiscriminatory benefits; ~,
2. The dates on which such benefits providers were contacted;
3. Copies of any written response(s) you received from such benefits providers, and if
written responses are unavailable, summaries of oral responses; and
4. Any other information you feel is relevant to documenting your inability to end discrimination -~
in benefits, including, but not limited to, reference to federal or state laws which preclude the
ending of discrimination in benefits.
I declare (or certify) under penalty of perjury under the laws of the State of Florida that the
foregoing is true and correct, and. that I am authorized to bind this. entity
contractually.
Name of Company (please print)
Signature
Name of Signatory (please print)
Mailing Address of Company
City, State, Zip
Telephone Number
Title Date
10/15/2008 - RFP No: 01-08-09 COMMUNITY SATISFACTION SURVEY SERVICES
City of Miami Beach
34 of 37
.-
CITY OF MIAMI BEACH
^ SUBSTANTIAL COMPLIANCE AUTHORIZATION FORM
Declaration: Nondiscrimination in Contracts and Benefits
-- This form, and supporting documentation, must be submitted to the Procurement
Division by entities seeking to contract with the City of Miami Beach that wish to delay
ending their discrimination in benefits pursuant to the Rules of Procedure, as set out
^ below.
Fill out all sections that apply. Attach additional sheets as necessary.
"" A. Open Enrollment
Ending discrimination in benefits may be delayed until the first effective date after the
-- first open enrollment process following the date the contract with the City begins,
provided that the City Contractor submits to the Procurement Division evidence that
reasonable efforts are being undertaken to end discrimination in benefits. This delay
,~, may not exceed two years from the date the contract with the City is entered into, and
only applies to benefits for which an open enrollment process is applicable.
Date next benefits plan year begins:
^
^ Date nondiscriminatory benefits will be available:
.,
Reason for Delay:
...
..~
Description of efforts being undertaken to end discrimination in benefits:
....
...
.~..
10/15/2008 RFP No: 01-08-09 COMMUNITY SATISFACTION SURVEY SERVICES
~ City of Miami Beach
35 of 37
B. Administrative Actions and Reauest for Extension
Ending discrimination in benefits may be delayed to allow administrative steps to be
taken to incorporate nondiscriminatory benefits into the City Contractor's infrastructure. '~
The time allotted for these administrative steps shall apply only to those benefits for
which administrative steps are necessary and may not exceed three months. An
extension of this time may be granted at the discretion of the Procurement Director,
upon the written request of the City Contractor. Administrative steps may include, but
are not limited to, such actions as computer systems modifications, personnel policy
revisions, and the development and distribution of employee communications.
Description of administrative steps and dates to be achieved:
If requesting extension beyond three months, please explain basis:
C. Collective Bargaining Agreements (CBA)
Ending discrimination in benefits may be delayed until the expiration of a City
Contractor's Current collective bargaining agreement(s) where all of the following
conditions have been met:
1. The provision of benefits is governed by one or more collective. bargaining
agreement(s);
2. The City Contractor takes all reasonable measures to end discrimination in benefits
either by requesting that the Unions involved agree to reopen the agreements in order
for the City Contractor to take whatever steps necessary to end discrimination in
benefits or by ending discrimination in benefits without reopening the collective
bargaining agreements; and
3. In the event that the City Contractor cannot end discrimination in benefits despite
taking all reasonable measures to do so, the City Contractor provides a cash
.equivalent to eligible employees for whom benefits are not available. Unless otherwise
authorized in writing by the Procurement Director, this cash equivalent payment must
begin at the time the Unions refuse to allow the collective bargaining agreements to be
reopened, or in any case no longer than three (3) months from the date the contract
with the City is entered into.
10/15/2008 RFP No: 01-08-09 COMMUNITY SATISFACTION SURVEY SERVICES
City of Miami Beach
36 of 37
.r
For a delay to be granted under this provision, written proof must be submitted with
this form that:
• The benefits for which the delay is requested are governed by a collective
bargaining agreement;
"" All reasonable measures have been taken to end discrimination in benefits (see
Section C.2, above); and
... A cash equivalent payment will be provided to eligible employees for whom benefits
are not available.
I declare (or certify) under penalty of perjury under the laws of the State of Florida that
the foregoing is true and correct, and that I am authorized to bind this entity
contractually.
Name of Company (please print) Mailing Address of Company
Signature City, State, Zip
Name of Signatory (please print) Telephone Number
Title Date
10/15/2008 RFP No: 01-08-09 COMMUNITY SATISFACTION SURVEY SERVICES
City of Miami Beach
37 of 37
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Overall Satisfaction with Quality of Services 2007 .2006 ?A05 2004 2003 2002 2001 2000
' ficand 'het thane talons 9.7 8.8 8.9 13.0 10.0 10.0 G.0 6.0
her than 'ons 27.4 227 23.3 25.0 25.0 21.0 24.0 21.0
talons met 55.G G3.2 ti2.3 55.0 59.0 GL0 G0.0 GG.0
5vm of To ~ B6xes 92.7 94.7. 94.5 -93.0 93.0 92.0. 90.0 94.0
B_ elow dons G.3 4.9 4.4 G.0 G.0 7.0 ~ 8.0 5.0
'Stand below rations 1.0 0.4 1.1 20 t.0 1.0 1.0 1:0
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Overall, how would you rate the City of ~-oral Springs' customer
service?
Rating of Coral Springs' Customer Service 2007 2006 2005 2004 2003 2002 2001 2000
Excellent 33.1 36.8 38.9 26.0 36.0 27.0 27.0 24.0
Good 61.0 57.7 57.7 G7.0 G0.0 68.0 67.0 71.0
StunofT 2Boxes 94.2 94S %.6 93.0. %.0 95.0 94.0 95.0
poor 5.0 4.0 2.6 5.0 3.0 3.0 4.0 3.0
V 0.8 1.4 0.8 2.0 1.0 2.0 2.0 ].0
Which statement best describes how you feel about the taxes
you pay to the City of Coral Springs?
Statement 2007 2006 2005 2004 20(13 2002 2001 2000
Taxes are high, but the City is providing more services at a 24.0 38.2 29.9 25.0 29.0 30.0 29.0 33.0
her uali than I e
Taxes are just right for the amount and quality of city 31.4 34.2 46.4 42.0 42.0 46.0 43.0 42.0
services than am recei
Taxes are too low for the amount and quality of dty
. 2:8 1.1 0.3 2.0 -- 1.0 7.0 1.1
services that I am recei .
Sum of To 3 Boxes 58.2 72.4 76.6 68.0 72.0 77.0 73.0 76.0
Taxes are too. high for the quality of services that I am
receivi 41.8 26.5 23.4 32.0 28.0 23.0 27.0 24.0
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Please rate the city of Coral Springs in terms of being a great
place to live, no matter who you are.
Coral Springs is a great places to live, no matter who 2007 2006 2005 2004 2003 2002 2001
yrou are
2000
5-They best 42.4 41.] 45.6 .38.0 43.0 47.0 40.0 40.0
4 38.7 429 40.7 39.0 38.0 36.0 41.0 36.0
SttmofT 2Boxes SLl 84.0 863 77.0 SLO 83.0 SLO 76.0
g 14.2 13.2 11.7 19.0 .16.0 13.0 15.0 17.0
2 3.8 20 2] 4.0 20 3.0 3.0 5.0
1-The worst 0.9 0.8 - 1.0 20 1.0 1.0 20
In the past year, do you think Coral Springs has become more,
less, or stayed the same as far as a safe place to live, work, and
raise a family?
Level of safety over the past year 2007 2006 2005 2004 2003 2(102 .2001 2000
More safe 84 125 13.3 19.0 14.0 17.0 13.0 11.0
Sta ed the same 70.9. 70.6 689 64.0 66.0 63.0 66.0 65.0
Less safe 20.6 17.0 17.7 17.0 20.0 21.0 21.0 24.0
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How safe do you feel it is...
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Level of Safety 2007 2006 2005 2004-Total
4-Point Scale Top
Box 4 Top 2
Box 3/4
Walki alone in our ne' hborhood durin the da a 95.7 96.9 98.4 70.0 95.0
In a Coral S rin s ci azk or facili dur the da a 93.0 96.7 98.7 58.0 93.0
In a Coral Springs shopping mall or plaza during the
da ' -- -- -- 54.0 92.0
Wal ' alone in our ne' hborhood at ~ ht 85.8 88.2 88.6 40.0 74.0
In a Coral S ri sho ~ mall or laza at ~ ht -- - -- 28.0 75.0
In a Coral S rin ci azk or facili at ni ht -- 78.5 73.9 230 64.0
Alone in business areas duri the da 93.9 95.6 -- -- --
Alone in business areas afrer dazk 77.9 81.2 - -- --
Alone in our ne' hborhood in eneral 93.5 95.2 -- -- -
Overall,. how would you rate the quality of the. City of Coral
Springs' Park and Recreational Department?
Overall gating 2007 2006 2005. 2004 2003 2002. 2001 2000
Excellent 71.8 59.6 51.4 44.0 47.0 .50.0 47.0 520
Good 23.7 35.0 420 520 49.0 -47.0 50.0 46.0
Sum of To 2 Boxes 95.5 94.6 933 96.0 97.0 97.0 97.0 98.0
per 2.4 3.6 5.7 3.0 3.0 2.0 20 20
p r 2.1 1.8 0.9 1.0 1.0 1.0 1.0 -
4
.How would you rate the quality of recreation/athletic facilities?
(New for 2004)
Q„~;~, zoor 2006 Zoos 2004
4 -Excellent 69.2 70.0 71.0 45.0
g 23.7 25. ] 26.6 49.0
Sum of To 2 Boxes 929 9s.2 97.6 94.0
2 5.1 3.3 1.6 5.0
1 -Poor 20 1.5 0.7 1.0
Have you ever logged on to the City's website? If yes, about
how often do you log onto the City's website?
Website 2007 2006 200s 2004 2003 _2002 2001 2000
Yes, have 1 on 40.7 44.8 47.9 43.0 38.0 3Q.0 45.0 34.0
- Mote than once aweek -- 2.0 4.0 3.0 - -
- Once aweek - - 6.0 4.0 3.0 - -
- Once ev 2 weeks - - 6.0 5.0 4.0 -
- Once amonth - - 24.0 21.0 19.0 - --
-Once eve 3 months 21.0 18.0 23.0 - --
-Less often than that - 42.0 49.0 48.0 - -
No, never 1 on - -- 57.D 62.0 70.0 55.0 66.0
Have you ever tuned into other programming on the City's TV
Station, Cable Channe125?
Channe125 2007 2006 2005 2004 2003
Yes 42.2 60.1 45.5 36.0 22.0
No 57.8 39.9 54.5 64.0 78.0
Overall, how would you rate the City of Coral Springs in terms of
communicating-with residents?
OveraIl Rating Communication 2007 2006 2005 2004 2003 2002 2001 2000
Excellent 31.8. 33.8 34.4 27.0 27.0 25.0 23.0 19.0
Good G0.1 58.4 54.3 65.0 65.0 65.0 65.0 71.0
Sum of To 2 Boxes 9L9 92.2 88.7 91.0 92.0 90.0 88.0 90.0
Poor 6.8 6.5 9.9 6.0 8.0 8.0 11.0 9.0
V oor 1.3 1.2 1.4 3.0 1.0 20 20 1.0
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If you have school age children, would you .consider sending
your child or children to the Coral Springs Charter School?
Considering sending clu7dten m (barter School 2007 2006 2005 2004 2003 2002 2001
2000
Definirel would oonsidec 23.9 20.9 18.1 30.0 15.0 21.0 24.0 25.0
]?ossrbl would consider 20.8 223 225 16.0 18.0 14.0 24.0 29.0
SumofT 2Bmres 44.7 432 40.6 46.0 33.0 34.0 49.0 54.0
Ma or ma not consider 14.8 10.2 122 G.0 7.0 7.0 9.0 14.0
Probabl would not con.4der 127 121 ]6.6 7.0 9.0 8.0 120 9.0
Definitel would not consider 27.8 34.5 25.7 18.0 1 &0 20.0 31.0 23.0
Don't have sdiool children neac~ for 2003 G9.3 59.7 59.3 23.0 33.0 320 - -
How would you rate the overall effectiveness of the City's efforts
to address public school issues?
Overall effectiveness 2007 2006 2005 2004
Ve effective 34.5 34.8 28.9 13.0
Generall effective 44.3 45.6 46.1 68.0
Sum of To 2 Boxes 78.9 80.4. 75.0 81.0
Ineffective 15.7 15.8 19.0 14.0
Ve ineffective 5.4 3.9 6.0 5.0
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How would you rate the City in terms of...
Rating of City 2007 2006 2005 2004 -Total
4Point scale Top
Box 4 Top 2
Box 3/4
Pa ' attention to the needs of new n ' hborhoods 89.5 90.7 90.1 35.0 81:0
Concern with uali of life in all nei hborhoods -- - -- 28.0 77.0
Pa in attention to the needs of older ne' hborhoods 77.8. 81.1 69.0 17.0 58.0
Have you attended a "Slice of the. Springs" neighborhood
meeting within the past 12 months? If yes, how effective have
these meetings been in addressing your concerns? (New for
2002)
Effectiveness
4Point scale 2007 2006 2005 2004
Yes -attended 21.9 ]3.6 15.3 11.0
- 4 V effective 47.5 37.3 46.5 20.0
- 3 38.9 47.8 33.8 43.0
Sum of To 2 Boxes 86.4 85.1 803 63.0
- 2 8.G 11.9 17.8 20.0
- T V ineffective 5.0 3.0 1.9 18.0
No -have not attended -- -- -- 89.0
8
On an overall basis, how would you rate your satisfaction with
the City of Coral Springs' enforcement of the following City
regulation: Building Codes (Code Enforcement Division
2005/2006/2007)
Building Codes
4Point scale 2007 2006. .2005 2004:
4 - V best 41.6 427 35.2 38.0
3/4 Sum of To 2 Boxes 73.0 76.8 66.8 80.0
Overall, how would you rate the City of Coral Springs' Public
Works Department?
Overall Rating 2007 2006 2005 2004 2003 2002 2001 2000
Excellent 61.9 62.1 56.7 320 29.0 26.0 24.0 28.0
Good 30.2 30.6 36.G 620 66.0 68.0 72.0 68.0
Sum of T 2 Boxes 921 92.7 933 94.0 95.0 94.0 96.0 96.0
Poor 6.1 5.8 5.7 5.0 4.0 4.0 4.0 4.0
V 1.8 1.6 1.0 1.0 1.0 20 1.0 -
9
How safe do you feel when it comes to the Fire Department
protecting you in case of fire?
Level of Safety 2007 2006 2005 2004 .2003 2002 2001 2000
Ve safe 65.0 64.9 728 59.0 58.0 -520 56.0 63.0
Generell safe 34.1 34.5 25.4 39.0 39.0 44.0 40.0 35.0
Sum of T 2 Boxes 99.1 99.5 98.1 97.0 98.0 %.0 96.0 98.0
Unsafe 0.6 0.4 1.0 20 2.0 20 4.0 1.0
V unsafe 0.2 0.1 0.8 1.0 1.0 20 1.0 1.0
Do you know or have you had contact with your neighborhood
police officer?
Whether lmow or lave >,a~ contact zoo? 2006 Zoos 2004 2003 zoo2 zoos zooo
Yes 34.3 35.6 36.1 28.0 28.0 33.0 30.0 19.0
No 65.7 64.4 63.9 720 720 G7.0 70.0 81.0
10
On an overall basis, how would you rate the overall quality of the
Coral Springs Police Department?
oV«au xatir,g 2007 2006 Zoos zoos 2003 200z 2001 2000
Faccellent 73.4 68.0 64.8 38.0 36.0 34.0 320 320
C,~d 77.7 23.9 27.2 55.0 58.0 60.0 63.0 63.0
Sum of T 2 Boxes 9L1 92.0 92.0 93.0 94.0 94.0 94.0 94.0
p~ 6.1 5.1 7.1 5.0 4.0 5.0 4.0 4.0
V r 27 3.0 0.9 20 20 1.0 20 2.0
Were you, or a member of your family, a victim of a crime in
Coral Springs during the last year? If yes, what type of crime?
Victim of crime in last year 2007 2006 2005 2004 2003 2002 2001 2000
Yes - 7.7 9.9 9.5 11.0 15.0 120 120 11.0
- Bur ~ 27.3 26.3 31.3 36.0 37.0 320 28.0 30.0
- Vandalism 73.4 25.3 8.3 23.0 23.0 19.0 23.0 20.0
- Pe thefr 14.3 11.3 333 14.0 15.0 15:0 20.0 14.0
- Assault 7.8 5.1 15.6 13.0 14.0 8.0 9.0 120
- ltob 10.4 4.0 5.2 13:0 9.0 ]6.0 7.0 -
- Vehicle thefr 7.8 9.1 3.1 7.0 16.0 14.0 15.0 24.0
- 4.0 3.0 20 -- 4.0
1.3 -- 4.0 1.0
- Idend theft 6.5 20 -- - - -- -- --
11
i believe that the Coral Springs Police Department treats all
residents fairly.
Level of Agreement
4Point Scale 2007 2006 2005 2004
4-Stro 58.4 522 49.2 41.0
3/4 Sum ofT 2 Boxes 86.4 83.8 84.0 82.0
...
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How would you rate the City Government of Coral Springs in
terms of respecting religious and ethnic diversity? (New for
2004)
Respecting religious and ethnic diversity 2007 2006 2005 2004
4 - V best 64.3 61.5 63:8 54.0
3 27.9 32.4 30.9 37.0
Sum of To 2 Boxes 922. 94.0 94.7 91.0
2 7.4 4.7 4.6 7.0
1 - Ve worst 0.5 1.4 0.7 2.0
12
Are you an Advanced Cable Communications customer? (New
for 2001)
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Customers of Advanced Cabk Communications 2007 2006 2005 2004 2003 2002 2001
Yes 57.0 58.2 63A 69.0 71.0 77.0 79.0
No 42.0 41.0 37.0 31.0 29.0 24.0 21.0
Don't know 1.0 0.8 - -- -- - --
How would you rate your experience with Advanced Cable
Communications, in terms of... (New for 2001)
13
Advanced Cable Communications
Ratings (Top Box 4) 2007 2006 2005 2004 2003 2002 2001
lteliabiG of service new for 2004 - - 37.0 26.0 - -- -
of tion new for 2004 - - - 24.0 - -- -
- - - 21.0 20.0 IG.O 15:0
Customer service - -- 28.5 20.0 19.0 15.0 14.0
Coverall - - -- Z0.0 19.0 15.0 14.0
Cost new for 2004 - - - 120 - - -
CNerall customer service o G8.7 G6.8 - - -- -
Reliabili 0 2 75.0 77.2 -- - -- -- --