LTC 178-2009 Letter From County Commissioner Heyman Regarding Team Metro - Government Information Service Centers~~t F ~' ~ ! '~' r : rJ
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OtflCt Ot 7HE CITY MANA^vER
no. LTC#);g-2009 LETTER TO COMMISSION
TC Mayor Matti H. Bower and Members of the City Commission
FROM: Jorge M. Gonzalez, City Manager
DATE: July 1, 2009 `v-' ~._
sual[cT LETTER FROM COUNTY COMMISSIONER HEYMAN REGARDING
TEAM METRO -GOVERNMENT INFORMATION SERVICE CENTERS
Attached for your perusal is a Icttcr from County Commissioner Sally Heyman, dated July 1,
2009, regarding Team Mefro -Government Information Service Centers.
JMG/REP
Cc: Hilda Fernandez, Assistant City Manoger
Tim Hemstreet, Assistant City Manager
Robert Middaugh, Assistant City Manager
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SALLY A. HEYMAN
GV~a :'ISSIONpH
July l . ?049
llcar fv~lanagcr. Ivta}°or and C:ouncihnzntbers:
Re: 'fcam Jictro Govertunent Information Sctvice Centers
Last year, l along kith your tit}= fought succcssfidly to keep a 'l'cam Ivictro Govcrtunent
htfimnation Center in Korthcast Dade. scaled down from counhwidc sites to tlvc locations the
Kortheas[ Dade site survived. Team Melro was disbanded and restructured to General
Infomtation Center (CrTC), the sen•ices remain in place.
Recently, approval for a new lease at a nearby site was defeated by my colleagues, even after I
allocated the fiords from my district to mn the office site. As such, services in the Skvlake J4all
wip cogcludc July 31".
Aty office working with Count}• :ldministrationbas secured the Vorth llade Courthouse to boost
two (2) GiC staff w continue services (sec attached two pages). As soon as [get the final details
on site transition, T will advise your tit}.
'fh<attk you for your contutued support of this important ccwnly outreach and I look Rmvard to its
revised, but continued service to our constituents.
Sincerch,
Salh .4 Hevman
Counh Ccnnmissioncr
])lslrict 4
ADA Coordination -Compliance and Disability Issues - (forms and phone support)
Animal Services -Stray Dogs and Pet Shelter Registration - {intake for SRs, dog tag licensing verification,
fees, pet adoption info)
Building Code Compliance -Contractor Licensing - (SR's, confirm licensed contractors, forms to apply as a
registered contractor, fees, phone support, info on workshops}
Clerk of the Court -Civil, Traffic, Criminal, Family - (look up, ability for customers to pay online at public
access computers, verify court date, liens, office locations, court fees, ability to search for public records
online, recording documents at recorders office, forms, info on foreclosure sales, marriage, parking and
eviction info, value adjustment board intake applications)
Community Action Agency -Head Start and low Income Home Energy Assistance Program (LIHEAP)
Programs (info on application requirements and sites, email literature/application, info on application
timeframe)
Consumer Services -Consumer Complaints, Taxicab and Private School Bus Complaints and Motor Vehicle
Repair (complaints forms, phone support, price gouging info, small claims court clinic workshops, domestic
partnerships registration info)
Corrections Department -Inmate/Facilities Info {phone support, website support, facility locations, inmate
info)
Department of Human Services -Childcare, Domestic Violence Assistance Centers (listing of childcare
providers, eligibility requirements, VPK, phone support, info on application sites, listing of domestic violence
shelters)
DERM -Adopt-a-Tree and Environmental Issues (phone support, intake SR's, going green tips, adopt-a-tree
eligibility requirements, documentation required, info on tree availability, website schedule, tree
cutting protected)
Emergency Management & Homeland Security -Special Needs (mail application, verify registry, program
requirements), Evacuations (info on shelter openings/closings, bus pickup stops, hurricane preparedness}
General Services Administration -Elevator Registration and Inspection (phone support, county vehicle
complaints, info on county properties for sale, claim info against county-risk management, vehicle auction
info/schedule, fees, info on downtown parking lots)
Government Information Center - 311 Call Center (intake for SR's, referrals, mail out forms, guide to
website to find info on tYs, address, county agencies, fees, code rules and regulations, etc}
Homeless Trust -Referrals for Assistance {phone support, info/referral on shelter availability}
Human Resources -Employment (phone support, website support, intake for SR's, registration, info on job
description)
Juvenile Services -Diversion Programs for Youth and Violence Intervention Program (VIP) (info on
program/services, outreach events, info on where juvenile taken and phone support)
Library -Public Libraries (info on locations, website support, children programs, computer training, library
card registration, phone support}
Miami Dade Fire Rescue -fire and Rescue Services (info on locations, poison control referral, fire safety
permit inspection, holiday safety tips)
Miami Dade Housing Agency -Public Assistance and First Time Home Buyer Workshops (phone/web
support, info on locations, program requirements, forms, rental housing info, section 8, senior public
housing)
Miami Dade Police Department -Police, Sexual Predator and Burglar Alarm Registration (fingerprinting,
background check, police records, website support, forms, stations, SR's intake)
Miami Dade Transit -Golden Passport, Patriot Pass , Metrobus, Metrorail and People Mover (trip planning,
complaints, fares, application processing, phone support)
Property Appraiser -Exemptions (homestead, seniors, agricultural, forms, phone/web support, intake PSR's,
eligibility requirements)
Public Works -Mosquito Control, Traffic Signals and Signs and Pot Holes (phone support, traffic signs, street
lights, SR's intake, mosquito control, pot holes, bees, road repairs, traffic signal malfunction, traffic study
request)
Solid Waste-Garbage, Recycling, Bulky Trash and Illegal Dumping (phone/web support, SR's intake, provide
garbage/recycling calendar/pickup days, trash and recycling center, home chemical sites, fees, schedule
bulky trash)
Tax Collector -Property Taxes and Local Business Tax (phone/web support, property tax/delinquent info,
tax auction, TSR's intake, tangible taxes, forms, tax deferral/payment options)
Water & Sewer Department -Water Service, Shower Head Program (phone/web support, info on shower
head, manhole cover, sewer backup, water hydrants, toilet rebate)