LTC 204-2009 Cleanliness Index & Assessment Program Results for FY 2008/09 Quarter 3MIAMI BEACH 2O09JU_~9 PM12~03
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OFFICE OF THE CITY MANAGER
LTC # 204-2009 LETTER TO COMMISSION
TO: Mayor Matti Herrera Bower and Members of the City Commission
FROM: Jorge M. Gonzalez, City Manager {
DATE July 29, 2009 ~ - ""
SUBJECT: Cleanliness Index & Assessment Program Results for FY 2008/09 Quarter 3
The purpose of this Letter to Commission is to communicate the results of the award winning
Cleanliness Index and Assessment program from FY2008/09 Quarter 3 (April 1, 2009 to June
30, 2009).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of performance
ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of litter, litter/
garbage cans/dumpsters, organic material, and fecal matter. The results of the assessments are
used to monitor the impacts of recently implemented initiatives to target areas for future
improvements, and assure the quality of services.
During FY2006/07, the City tightened the target for the Citywide and area-specific cleanliness
indices from 2.0 to 1.5 -the lower the score on the cleanliness index indicates a cleaner area.
This target continues to be the same for both FY2007/08 and FY 2008109. As important, the City
also has a goal to ensure that 90 percent of assessments score 2.0 or better.
Summary of the Cleanliness Assessment Results FY 2008/ 09 Quarter 3
Overall, the citywide cleanliness index remained steady during FY08/09 Quarter 3 when
compared to the same quarters in FY2006/07 and FY 2007/08. All public areas achieved the FY
2005/06 target of 2.0 or better during FY 2008109 Quarter 3. Also, during this quarter, scores
improved in most areas, especially parks with a 7.6% improvement when compared to the same
quarter in FY 2007108 and the Miami-Dade County responsibility beach areas with a 14%
improvement during the same period.
In general, the City's cleanliness has steadily progressed as evidenced by the index, anecdotal
information, and results of our most recent resident surveys. Although staff continues to refine
and to focus on target areas, our overall incremental improvement has become more modest.
Staff is also pursuing the possibility of improving cleanliness index scores through changes in
the City Code as well as changes in how the Code is enforced. These changes take more time
to be vetted in our public process and not all will be feasible.
Positive and Improved Areas in FY 2008109 Quarter 3
Alleys -Improved by 5% when compared to the same quarter in FY2007/08 and 37%
when compared to the same quarter in FY2005/06. We have also implemented a new
Code initiative that will focus more closely on compliance of the condition of dumpsters
in the alleys, as well as standing water and oil spills in the alleys.
• Beach Areas (Miami Beach and Miami-Dade County responsibility)-Scores improved in
both Miami Beach and Miami-Dade County responsibility beach areas by 5% and 14%
respectively, when compared to the same quarter in FY2007/08 and by 16% and 31
when compared to the same quarter in FY2005/06.
• Commercial Non-entertainment Sidewalks -Scores improved by 7%when compared to
the same quarter in FY2007/08 and by 19%when compared to the same quarter in FY
2005/06.
Areas of Focus
• Waterways -Overall scores continue to be an area of focus, especially in the South
Beach area mainly due to litter accumulation on the edge of the water, as well as on the
water bank. Illegal dumping also appeared as an area of concern along the waterways in
some areas, as well as garbage bags filled with organic debris from landscape
contractors. Code and Sanitation will provide increased enforcement along the waterways
and will increase outreach to city employees working in the field to report illegal dumping,
as well as any other littering of the waterways so that those responsible can be cited by
Code Compliance.
Cleanliness Kev Intended Outcome
Cleanliness was identified in our community surveys as a key driver impacting overall quality of
I'rfe. Also, in the 2009 survey, residents and businesses rated cleanliness as the number one
service the City should strive not to reduce. Although additional improvement remains a goal,
since the inception of the cleanliness assessment program, the Cily has seen noted increases in
overall service levels and satisfaction in the community in this important service area.
PuDllc Ana FY 2007(08 % FY Change
from Dau r FY 2008109 % FY Chulpe Irom
Easa Ywr
_
J~rera lRJ $cOro 1 7fl -15.174 1.75 ~IS P'.I.
$tfeala' 1.U0 -18.0°: ~: 1.69 -15.341,
rvrn nu+etrtl nlwY 1.57 -191°.I. 1.59 -1 ~.7 SW
:oamocul.Fm:rmnnnrt L56 so.t'v° 7.68 -16.0%
fmmm~rdd-NonEnlnlwimnmr. 162 ~7 LE"/° 1.60 -72.9%
Rsniawwel t.ti3 -08.9% L64 -iT.2%
lJlrp•' 2.26 -122A', 207 -79J%
$ir)pwnlh;: 1. 49.3% 1.12 -14.4%
Gnmmnrndl-Entrrbvnb4 7.61 -21.0`:4 1.G8 -14.7%
Cumnlacinl-NVrEnUNnment 7,H4 -76.0% 1.75 10.8%
fcennemel 1.74 -70]%. 1.7fi -16.8%
Purkr: 1 76 -T.e% 7 r2 -19.3%
Parglt 1 fl1 •77.8% -14.8%
Yleterwa' 2.08 •19.7% 209 -2T.0%
RrsuJi.
- ~'r •ur.r I.•' ,:i.l; 1J5 .5.a°/ 1.59 •14.7%
r l.,m~ c.,w r ~aa : 7 97 ~i.1"/. 1.7 -1 LS%
FY200N09
%m4~
Pu011< a»a DI CY 03 Q1 IV Scbra
%eNny tran
Mar Gtr
%aMnpa In
Fdor FY OD 1ror11 NIM
warBer in
WN r
^~nr Jl C.r S:cle 1.69 1M 1.04 -63ti, -t IY. M.4ti
Btroets• 1.0; 164 Le? -t.41i a 9S -2T ty
Icmdub-B slop 1 RP Ia9 1.5D f..]9: 4ti,G'x
.:W.eue.:.~in~ tSG '61 Ik9 4,T1
~~~~'~' J54ti
.n mv:nl wn[a°av:-b Ile I. ~'
n:enMm 1.5T 163 1.84 I !.S a.4ti -22.0%
a~1a^ Y.21 1. I72 3.0!6 i.5% -77.7%
Sillwn9kn 1.77 1.70 1.St -e 1S. ~4.t% -:10.BA
C+-n°n.+I-b•.Iwnrnnm 1.T3 L68 Lfl? 34% n gy. -313'.<
C.mmrce-ur±.u~+ruwi 160 1.73 1.~ -10.61: -TIk -10.Wf~
fl..a.m~
nBh;
furng t.tlG
L04 2.77
'i SO
t.92 1P6
I AI b.t'S
-11.5%
A.1'i f,dX
4 B%
d,d% -20 I%.
~?75Y.
Q1 4l',
Clslerway 2.70 2.06 '. 9e d7% -2.2Y. .1?,9%
'BescP Ares?
Lry cf \Oeni usacT RNpOralNlBy
LLnmi-bat?..^.numyamOmnNirr 1 eP.
2./'. 1.4/
-..51 1.51 8.0&
-0.2% 4M7
•L.3X 44.0%
-106\.
• Prt:'dla: 6unMfi C2'EaSe CUa1O2ier5 9COrNA nm nm Iral Ir, I5b alaAeBOn GI VIS iCM.
° Priuln! 6unnann gdlDa9a am0elNa were ml eeM99M In FVDS C4 arJ FYC6 Ot.
NOES' Tm}11 it FY7.".0500 wan 2.U artl'na6 cra'1Sb p0 7.Sir IY2.OS:01
Cleanllnna InOtrx Score Per Public Area (target = 1.5)
Public Area
_
FY 2008107 Difference from
base
FY 2001108 Difference Iran
Bane Ysar
Ci ,vidC ~ °2-°~~ 17,2°~0 80.3",+0 15.1%
Streets
Cunnnerc,2l~Entarts °., „i
Contmerciai-NOr.Fmnnai-rr-nr 02~.'d'~!
90.1%
92.4% 16.4%0
22.1%
10.1% 87A%
a0.2°b
H8.5°4r 14.1%
20.B°/
8.2°/
Resl•nnila '~-~`.~"~'Si~ 12.1% 86.1% 12.7%
Sdewalks P;'r it°;o 20.8% 80.8% 14.1°F,
Canrnerclal•Fnterulnmem 89.H`ro 26.2% 84.8% 21.2°/°
Convnercial•NOn•Enlerltinme A8.0°6 18.2% 77.7°./0 5.9%
Hesirleittial 84.1% 17.9% 7fi.3?~° 12.1%
Allc s' 59.6% 17.7% 63.8°b 21.9%
Parks 76.8°7'0 10.2% 86.2% 19.6%
Parklnc 76.49'0 19.9°h 74.4% 16.0%
VJatenva 69.4°k 14.9°!0 69.5% 15,1°/0
Beach CMB 81.4% 8.3% NFi19i, 13.1%
Beach (A'IDC 74.09`° 2.8% F44.54n 13.3%
FY200&09
Puhlic Nq
D1
Q2 D3
0/
FY kae
DiBwence from
pia Qlr DMemu
from pla
FY Dtr DI1Man°eaan
same gwMr In
haae year
Ch,,.al]e 76.71 6195 ~ ~, B.CP: '.3' ;?7;1
J
5'rcats 52.41 39fi! 9? 9~ 21'~i 4,"ti 2E C~^
Curnnrve-E~knan^e 81.616 94.5% 1.Sti 7.Sti. 47.0%
rtanbJ-NP{1Yannm 77.81. 92,69' t04~ SSb 9.fi'0
Reske•UJ 89.7 9b.S`o 1,5'A 5.11n 21 J4',
SiOeegks 7A 7!a E51`h 3.6':; tO,A`; 35.4',;
Gmmrtia4EmaNimMr 52.7`1 3,05 5,A'ti 57.7M1
u:mvnaH-N:oErrertarme- x.49 Rt,91 10.3$ 14.19 13.5";
Nnvrtnia b3,11 di7R~ 96fi% 0.9?i 12.3°0 J4-S1
Alois' `A.M,e ?E-ob 77.91 1.T.e 17.3!0 40d4
paw 7571, 11.9W 3.4~ 25.3b
Prrkn 7C.0:4 67.9`6 _ 1fi,1?. eAti 35.OYr
Viatrwa 68.315 712°•; -- 4,7ti 6.9W p.4`b
BracA iCA16' EL.Sa; 72.f1 94.0'b N.41 6.4`1 28.0`4
&.ach (IA)C; 75.81 &9.1'^: 94.0% 4.71 5.11 402`1
Next Quarter Assessments
City employees and Neighborhood Leadership Academy alumni and students are conducting
cleanliness assessments every quarter. If you or any member of your staff is interested in
participating in the City's Public Area Cleanliness Program, please contact Isabel Stillone with
the Office of Budget and Performance Improvement at extension 6354.
If you have any further questions, please feel free to contact me
JMGlGB/IAS