2009-27218 ResoRESOLUTION NO. 2009-27218
A RESOLUTION OF THE MAYOR AND THE CITY COMMISSION
OF THE CITY OF MIAMI BEACH, FLORIDA, APPROVING AND
AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE A
PROFESSIONAL SERVICES AGREEMENT WITH NUGROWTH
PARTNERS, TO PROVIDE CITYWIDE TRAINING SERVICES ON
AN `AS NEEDED' BASIS FOR ETHICS, DIVERSITY, SEXUAL
HARRASSMENT, CUSTOMER SERVICE AND TEAMBUILDING,
FOR THE FISCAL YEAR 2009/2010, IN THE AMOUNT NOT TO
EXCEED $20,000 SUBJECT TO FUNDING AVAILABILITY, WITH
THE OPTION, AT THE CITY'S SOLE DISCRETION, TO EXTEND
SAID AGREEMENT FOR ONE ADDITIONAL YEAR, CONTINGENT
UPON FUNDING AVAILABILITY.
WHEREAS, funding for training programs was appropriated in the Fiscal Year 09/10 Parking
Department budget, in an amount up to $80,000, for the purpose of providing trainings by various
outside entities in the Parking Department and making these available to employees Citywide for the
FY 2009/2010; and
WHEREAS, these training workshop programs will provide Parking and Citywide staff
learning opportunities that will support the achievement of Citywide goals; and
WHEREAS, the Administration finds it in the best interest of the City to enter into a
Professional Services Agreement with NuGrowth Partners to deliver the aforestated Citywide
training workshop program; and
WHEREAS, pursuant to Section 287.057 of the Florida Statutes the aforementioned
educational services are exempt from competitive bidding requirements; the selection of NuGrowth
Partners is being recommended because it is an effective provider of Ethics, Diversity, Sexual
Harassment, Customer Service, and Teambuilding training.
NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYORAND CITY COMMISSION
OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission hereby approve
and authorize the Mayor and City Clerk to execute a Professional Services Agreement with
NuGrowth Partners to provide Citywide training for Ethics, Diversity, Sexual Harassment, Customer
Service, and Teambuilding training, on an as needed basis (as shall be determined by the City
Administration) for the Fiscal Year 2009/2010, in the amount not to exceed $20,000 per year
subject to funding availability, with the option, at the City Manager's sole discretion, to extend said
Agreement for one additional year, contingent upon funding availability.
PASSED and ADOPTED this 14th day of October, 2009.
EST:
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CITY C ERK MA OR
Robert Parcher Matti Herrera Bower APPRdVEDASTO
JMG\KGB/LDR FORM $ LANGUAGE
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Date
COMMISSION ITEM SUMMARY
Condensed Title:
Three (3) resolutions of the Mayor and the City Commission of the City of Miami Beach, Florida, approving
and authorizing the Mayor and City Clerk to execute the following three (3) professional services
agreements to provide citywide training services for Teambuilding, Customer Service, Ethics, Diversity,
Sexual Harassment, and Team/Focus group facilitation on an `as needed' basis, forflscal year 2009/2010:
1) NuGrowth, in the amount not to exceed $20,000 subject to funding availability; 2) Barry University, in the
amount not to exceed $30,000 subject to funding availability; and, 3) Influens, in the amount not to exceed
$30,000 subject to funding availability; with the option, at the City's sole discretion, to extend said
agreements for one additional year, contingent upon funding availability.
Ke Intenaea Outcome su ortea:
Increase community satisfaction with City government
Supporting Data (Surveys, Environmental Scan, etc.):
77.7% of residents strongly agree and agree that employees that assisted them had the proper
training and knowledge
85.5% of residents strongly agree and agree that employees that assisted them were courteous and
Issue:
Shall The City Support The Above Funding Requests?
Item Summary/Kecommenaatlon:
The Administration recommends approving three (3) professional services agreements with 1) NuGrowth
2) Barry University and 3) Influens; for Citywide Training on an as needed basis for fiscal year 2009/2010
1) NuGrowth, in the amount not to exceed $20,000 subject to funding availability; 2) Barry University, in the
amount not to exceed $30,000 subject to funding availability; and, 3) Influens, in the amount not to exceed
$30,000 subject to funding availability; with the option at the City Manager's sole discretion, to extend said
professional services agreements for additional years contingent upon funds appropriations and program
performance evaluations. Programs to be offered include, but are not limited to Ethics, Diversity, Sexual
Harassment, Customer Service, Teambuilding, and Focus Group Sessions. Each workshop will be
customized to meet specific Citywide needs and linked to the City's Strategic Plan. While pursuant to
Section 287.057 of the Florida Statutes, the aforementioned services are exempt from competitive bidding
requirements, Commission approval of NuGrowth Partners, Barry University, and Influens, is being
recommended because these organizations have provided numerous training programs throughout the
City during the 2004/2005 and 2005/2006 and 2006/2007 and 2007/2008 and 2008/2009 fiscal years with
employee satisfaction through evaluations rating well resulting in increased training participation by
e
Board Recommendation:
Financial Information:
Source of Amount Account
• 1 $80,000.00 Parking Operations Account
480-0461-000367 ($67,800); 480-0462-000367
$6,100 ; 480-0463-0000367 $6,100
Total $80,000.00
Financial Impact Summary:
Ci Clerk's Office Le islative Trackin
Leslie Rosenfeld, Organizational Development, Office Of Budget And Performance Improvement
Si n-Offs:
Department D~ector _ _ Assistant City Manager City Manager
i~ ~ ~! Y 1(B EAC H AGE DA ITEM ~ ~ -
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~ MIAMIBEACH
City of Miami Beath, 1700 Convention Center Drive, Miami Beach, Florida 33139, w~ww.miamibeachfl.gov
COMMISSION MEMORANDUM
TO: Mayor Matti Herrera Bower and Members of the City Commission
FROM: Jorge M. Gonzalez, City Manager
DATE: October 14, 2009
SUBJECT: THREE (3) RESOLUTIONS OF THE MAYOR AND THE CITY
COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA,
APPROVING AND AUTHORIZING THE MAYOR AND CITY
CLERK TO EXECUTE THE FOLLOWING THREE (3)
PROFESSIONAL SERVICES AGREEMENTS TO PROVIDE
CITYWIDE TRAINING SERVICES FOR TEAMBUILDING,
CUSTOMER SERVICE, ETHICS, DIVERSITY, SEXUAL
HARASSMENT, AND TEAM/FOCUS GROUP FACILITATION ON
AN `AS NEEDED' BASIS, FOR FISCAL YEAR 2009/2010: 1)
NUGROWTH PARTNERS, IN THE AMOUNT NOT TO EXCEED
$20,000 SUBJECT TO FUNDING AVAILABILITY; 2) BARRY
UNIVERSITY, IN THE AMOUNT NOT TO EXCEED $30,000
SUBJECT TO FUNDING AVAILABILITY; AND, 3) INFLUENS, IN
THE AMOUNT NOT TO EXCEED $30,000 SUBJECT TO
FUNDING AVAILABILITY; WITH THE OPTION, AT THE CITY'S
SOLE DISCRETION, TO EXTEND SAID AGREEMENTS FOR
ONE ADDITIONAL YEAR, CONTINGENT UPON FUNDING
AVAILABILITY.
ADMINISTRATION RECOMMENDATION
Adopt the Resolutions.
FUNDING
$80,000 in funding is available within the Parking Operations Fund 480.
ANALYSIS
The Office of Budget and Performance Improvement (OBPI) facilitates maximization and
allocation of resources to achieve measurable results responsive to community needs. A
vital effort of the office is to effectuate implementation of results-oriented government,
efficiency and customer service-orientation by providing training programs to City
employees. As part of this effort, OBPI provides citywide training programs in collaboration
with the Parking Department, some of which have been provided by private consulting firms.
As part of the City's ongoing organizational development efforts and enhanced Service
PROFESSIONAL SERVICES AGREEMENTS TO PROVIDE CITYWIDE TRAINING
SERVICES
Page 2
Excellence initiatives, our Citywide Training Team, in conjunction with Executive staff
developed a comprehensive citywide training plan. The plan includes curriculum and
deployment strategies for each of the priority trainings that have been defined citywide,
including frequency of refresher training and required versus optional courses. Required
courses for all employees are Orientation, Diversity, Sexual Harassment, Team Building,
Customer Service Standards, Ethics, and Understanding Each Employee's Piece of the
City's Strategic Plan -Essential Piece,
These management-consulting firms and University specialize in training programs that are
rooted in the growth of both individuals and organizations, helping people to clarify vision,
discern passion, and take action to achieve their purpose and goals. Training offerings are
customized to meet the specific needs of each client. Using adult/experiential learning
principles, these organizations facilitate a training environment that is fun, exciting,
engaging, dynamic, impactive and for many, life changing.
From August 2005 to the present, the City collaborated with these organizations to provide
various training for employees. During the training sessions, employees had the opportunity
to refine their knowledge and improve their skills. Funding for these training sessions was
provided through the Parking Department. Through feedback on training evaluations, staff
expressed their interest in having their peers also participate in these training sessions.
These organizations have provided training workshops for:
• Life Matters,
• Ethics,
• Sexual Harassment,
• Diversity,
• Customer Service,
• Leadership at the Speed of Trust,
• Teambuilding,
• Accountability, and
• Seven Habits of Highly Effective People.
In addition, these trainers have been used to facilitate a range of focus groups with various
departments, including Building, Planning, Public Works, Fire, Parking, and Code
Compliance.
While pursuant to Section 287.057 of the Florida Statutes, the aforementioned services are
exempt from competitive bidding requirement. The Organizational Development Division
continues to interview and select supplementary external consultants based on departmental
specific requests.
NuGrowth Partners, selected in 2004 through the parking departmenttraining program, has
received employee satisfaction ratings through evaluations of 94% in 2008/09 with
participants agreeing/strongly agreeing that training participation met expectation.
NuGrowth has provided numerous training programs throughout the City during the
2004/2005, 2005/2006, 2006/2007, 2007/2008, and 2008/2009 fiscal year.
Barry University and Influens were selected in 2007 by a group of staff involved with the
training of all regulatory personnel. These organizations have provided numerous training
programs throughout the City during the 2007/2008 and 2008/2009 fiscal year and have
received employee satisfaction ratings through evaluations of 94% in 2008/09 with
participants agreeing/strongly agreeing that training participation met expectation.
PROFESSIONAL SERVICES AGREEMENTS TO PROVIDE CITYWIDE TRAINING
SERVICES
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In addition, the use of outside training entities has allowed for increased training of
employees tracked through Organizational Development as follows:
CITYWI DE TRAININ G EXTERNAL CONSULTANTS
Fiscal Year 04/05 05/06 06/07 07/08 08/09 Total
Customer
Service 290 141 182 613
Diversi 182 206 336 144 177 1045
Ethics 91 356 319 479 1245
Sexual
Harassment 67 250 365 836 258 1776
Team
Buildin 107 265 494 380 224 1470
Life Matters 51 115 166
7 Habits 150 30 180
Grand Total 356 1303 1807 1891 1138 6495
SCOPE OF SERVICES
Customization Process for City Needs
Each workshop is linked to the relevant Key Intended Outcomes (KIOs), mission, vision, and
values contained within the City's Strategic Plan. These required elements are contained in
presentation slides and handouts as appropriate.
Each workshop has the following process to customize them for the City's needs:
1. Pre-workshop teleconference: the consultant assigned to deliver the workshop
participates with a member of the OBPI team to review the course curriculum and its
connection to City needs.
2. Workshop delivery: An OBPI staff member introduces sessions and connections
are made to the City's Strategic Plan. A consultant delivers the workshop with course
evaluations administered and collected for all participants.
3. Post-workshop review: Course evaluations are reviewed post-course in aface-to-
face or telephone meeting with the consultant and an OBPI team member and
suggestions and improvements are incorporated in future sessions. Sponsoring
department management participates in these reviews as available.
Potential Workshops to be offered
Team Building is a highly participatory and fun process for intact work teams that guides
teams in understanding what it means for them to win as a team and how their individual
roles working together produce better results. Key outcomes include greater team alignment,
personal responsibility, and empowered action.
Customer Service helps people understand the importance and practicality of providing
excellent customer service. Participants interact and practice customized scenarios that help
them develop the desired behaviors. Topics include 1) identifying your key customers, 2)
understanding their expectations and needs, and 3) creating positive customer interactions.
Ethics topics to be covered during these sessions are the County's and City's Code of
Ethics and Conflict of Interest Ordinance. Participants learn through "real life" scenarios
PROFESSIONAL SERVICES AGREEMENTS TO PROVIDE CITYWIDE TRAINING
SERVICES
Page 4
how to deal with situations they are faced on a daily basis while performing their duties. The
goal of these sessions is to familiarize each participant with the proper way to deal with
ethical dilemmas during their day and how to lead with ethical and moral courage.
Diversity sessions include topics such as embracing the diversity in our community and
workplace; valuing and celebrating our differences and challenging our personal beliefs and
behaviors so that we can move beyond judgments and bias will be explored. The goal of
this program is to breakthrough the current belief system of each participant and break
diversity barriers. These sessions will explore the concept that diversity is about inclusion,
and engagement -leaving no one behind and how success is the ability for us all to work
together. Participants learn how prejudice is eliminated by developing high performance
teams and true diversity is ensuring diversity of thought at all levels of the organization.
Sexual Harassment sessions include topics as what is the Equal Employment Opportunity
Commission's (EEOC) definition of Sexual Harassment, the history of Sexual Harassment
and the impact of Sexual Harassment on an organization will be discussed. Participants
also discuss and learn about the three types of Sexual Harassment such as Quid Pro
Quo; Retaliation; and Hostile Work Environment. The goal of these sessions is to make
participants aware of acceptable and unacceptable behavior (unaware, uncontrollable and
deliberate). Myths and facts about Sexual Harassment will be discussed, what a victim
should do if in this situation and what the organization should do and finally participants will
walk away with proactive strategies to eliminate Sexual Harassment from the workplace.
Team/FocusGroup Facilitation services. Group facilitation processes are used with work
teams and other department groups. This includes departmental retreats, organizational
visioning, team building, facilitation skills, and planning/workout sessions. These sessions
can include debriefing feedback instruments, such as customer satisfaction surveys,
Franklin Covey's xQ tool, and other 360 instruments. Each of these sessions is fully
customized to achieve the goals, meet the needs, and engage the participants involved.
Delivery Format, Costs, and Scheduling
The workshops are delivered to City of Miami Beach staff in 3-4 hour sessions with 30-50
employees attending each session, depending upon the topic and availability of staff.
Facilitation services are usually in one-day sessions, depending on the needs of the
department or team.
Workshops are scheduled on mutually agreed upon dates that are most convenient for the
City and consultants.
CONCLUSION
The Administration recommends approving a professional services agreement with
NuGrowth Partners, Barry University, and Influens, for Citywide Training on an as needed
basis for fiscal year 2009/2010 in the amount specified for each per year, with the option at
the City Manager's sole discretion, to extend said professional services agreement for
additional years contingent upon funds appropriations and program performance
evaluations.
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