LTC 320-2011 Atlantic Broadband Notification of Upgradem MIAMIBEACH
OFFICE OF THE CITY MANAGER
NO. LTC # 320 -2011
REC.E \: F.f
2011 DEC 23 AN 10: 55
LE FARcI IOLSSION
TO: Ma • r tti errer- Bower and embers of the City Commission
FROM. Jorge M. Gonzalez, City Manag.
DATE: December 23, 2011
SUBJECT: ATLANTIC BROADBAND NOTIFICATION OF SYSTEM UPGRADE
EFFECTIVE JANUARY 2012 TO AUGUST 2012
This Letter To Commission is to advise you that on December 21, 2011 the Administration
received notice that Atlantic Broadband, the City's cable provider, will be performing a cable
network infrastructure upgrade over the next eight months, which will not only enhance
service reliability and quality for our High -Speed Internet, Phone and Video customers, but
also provide the flexibility to add more programming and introduce faster internet speeds in
the near future.
The upgrade is scheduled to begin the week of January 9th and is expected to be finalized
early August 2012. Atlantic Broadband will make every effort to keep disruptions to a
minimum.
Attached is the letter from Jim Waldo, Senior Vice President and General Manager, Atlantic
Broadband explaining the upgrade, the schedule as well as a sample automated outbound
message to customers before their area is to be upgraded.
JMG /RP /Ib
Attachment
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14 Dec 2011 1 -1:05 HP Fax page 1
ATLANTIC
broa7band
December 15, 2011
VIA OVERNIGHT MAIL & FAX
Mr. Jorge M. Gonzalez
City of Miami Beach
1700 Convention Center Dr.
Miami Beach, Ft. 33139
211110Ec 21 AM 9.
S
CITY CLERKS OFFICE
1681 Kennedy Causeway
North Bay Village, FI. 33141
303 - 861.8069 - Phone
305 -864 -1327 - Fax
Re: Atlantic Broadband System Upgrade — January 2012 to August 2 012
Dear Mr. Gonzalez:
At Atlantic Broadband, our highest priority is our commitment to providing the best service to our
customers. Over the next eight months Atlantic Broadband will be performing a cable network
infrastructure upgrade that will not only enhance service reliability and quality for our High -Speed
Internet, Phone and Video customers, but also provide the flexibility to add more programming and
introduce faster Internet speeds in the near future.
This upgrade project is scheduled to begin the week of January 9th and is expected to be finalized by
early August 2012. During this time we will make every effort to keep disruptions to a minimum, but
some customers may experience a brief temporary interruption of service on the day their area is
upgraded.
During the upgrade process we will keep our customers informed of possible interruptions through an
automated outbound message system that will call the primary phone number on the customer's
account the week before their area is to be upgraded.
Automated message sample: This is an important message regarding your Atlantic Broadband
service. We are calling to inform you that during the week of January 9th we will he performing a
network infrastructure upgrade in your area We will make every effort to keep disruptions to a
minimum, but your Atlantic Broadband services may be temporarily interrupted. Our highest
priority is delivering the best service to our customers. We apologize in advance for any
inconvenience this upgrade may cause. For questions, please call us at 1-888-752-4222
We will be making every effort to finish this project within the scheduled timeframe and are looking
forward to the exciting enhancements to our services that this project will enable.
PIease feel fret to call ire at 305 -861 -8069 ext.5101 if you have any additional questions or concerns.
Since ly,
"--f AlM'1+
m Waldo
Senior Vice President & General Manager
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