LTC 200-2012 Cleanliness Index And Assessment m MIAMI BEAC
OFFICE OF THE CITY MANAGER
LTC # " 200-2012- LETTER TO COMMISSION
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TO: Mayor Matti Herrera Bower and Members of the City Commission
FROM: Kathie G. Brooks, Interim City Manager
DATE: July 31, 2012
SUBJECT: Cleanliness Index & Assessment Program Results for FY 2011/12 Quarter 3
The purpose of this Letter to Commission is to communicate the results of-the award
winning Cleanliness Index and Assessment program from FY 2011/12 Quarter 3 (April 1,
2012 to June 30, 2012).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, ,litter /garbage cans /dumpsters, organic material, and fecal matter. The results of .the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services.
During FY 2006/07, the City tightened'. the target for the Citywide and area - specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same through FY 2007/08, FY
2008/09, FY 2009/10, FY 2010/11, and FY 2011/12. As important, the City also has a goal
to ensure that 90 percent of assessments score 2.0 or better.
Summary of the Cleanliness Assessment Results FY 2011/12 Quarter 3
Overall, the citywide cleanliness index improved during FY 2011/12 Quarter 3 by 30.8%
when compared to the same quarter in FY 2005/06 (the first year the program was
implemented) and improved when compared to the same quarter in FY 2010/11 by 8.3 %. In
general, the City'& cleanliness has steadily progressed as evidenced by the index, anecdotal
information, and results of our most recent resident survey.
Positive and Improved Areas in FY 2011/12 Quarter 3
• . Parking Lots - Parking lots have improved 30.4% when compared to the same
quarter in FY 2005/06. There has been a significant improvement in the middle
beach area with a 35.3% improvement when compared to the same.quarter in FY
2010/11 and a 29.2% improvement from the prior FY quarter. Sanitation continues
to work" with the waste hauler to increase service for garbage cans.
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• Beaches Scores improved by 20.6% for areas covered by Miami Beach staff and
33.8% for areas covered by MDC compared to the same quarter in FY 2005/06, with
a slight deterioration of 2.1% in Miami Beach areas of responsibility from same
quarter in FY 2011112. Cleanliness of beaches remains a priority, with multiple
departments collaborating to address prior issues. Miami -Dade County personnel
participate in quarterly meetings. Despite the increase in usage, beach area
cleanliness scores continue to exceed our target.
• Sidewalks and Streets — Sidewalks across the Beach improved by 39.9% when
compared to the same quarter in FY 2005/06, with an improvement of 20.0% when
compared to the same quarter in FY 2010/11. Streets across the. Beach improved by
32.0% when compared to the same quarter in FY 2005/06, and improved 21.4%
when compared to the same quarter in FY 2010/11. The percentage of street
assessments scoring 2.0 was 92.8 %. There has been a deterioration of 14.6% in
commercial non - entertainment sidewalks when compared to the same quarter in FY
2010/11 due to an increase in business utilization of public garbage cans. . Code
Compliance will increase inspections in the North Beach area and monitor use of
public garbage cans by businesses.
Areas of Focus
• Waterways - Overall scores improved by 34.8% when compared the same quarter in
FY 2005/06, but this continues to be an area of focus as scores remain the poorest
for all assessment areas. - Waterways have deteriorated by 17.2% when compared
to the same quarter in FY 2010/11. Waterways in the North Beach area reflect a
deterioration of 25.8% when compared to the same quarter in FY 2010/11. The
_ main factor affecting the score is litter accumulation on the edge of the water and
debris coming down as a result of the high -tide. Sanitation will reach out to Miami
Dade County to discuss areas of responsibility and cleaning cycle dates. County
staff have been invited to all cleanliness meetings and provided cleanliness program
data. Code will continue to increase enforcement of waterway shoreline cleaning.
• Alleys — Overall scores in alleys improved by 33.8 % when compared to the same
quarter in FY 2005/06, and improved 16.8% when compared to the same quarter in
FY 2010/11. However, the rating for alley cleanliness (1.82 %) remains among the
poorest citywide. Illegal dumping in North Beach and overflowing garbage cans in
South Beach appear to be the issue. Planned upgrading of cleanliness automation
will provide for immediate email notification to code enforcement to allow for 24 -hour
response, thus permitting sanitation to address overflowing dumpsters immediately.
Decline in code division staffing has also impacted enforcement. Beginning next
quarter, assessors will be instructed to contact code directly for any illegal dumping
issues. - Sanitation, Code and Police are working together on the retrofitting of two (2)
vehicles with camera devices to assist in the monitoring of those areas where illegal
dumping continues to be a problem.
Parks - Scores deteriorated by 2.2% when compared to the same quarter in FY 2010/11,
with, a 26.4% improvement when compared to the same quarter in' FY 2005/06. Parks will
continue to work with sanitation to address any issues, as well as hauler
responsibilities.
;.IlYlrrllS alder lrtae rM raft Ana (Irq = t all
ROHM
Public Area 01 Q2 63 Q4 rY Score
Cvara Pity Sco 1. S
Carnets I rAR 77 7M
Not nSac trig aleys 1.d9 IE 2.17 1_ 1.
(;Gmme Cal- trnerl31nmert I.d4 1 -Ill 2.44 1.'
Z.onnerclal - 4or- Erter[311mert 1. 17 '81 1 . _ 1 83
Reside NJ
Aays 2.40 2.69 275
Side.aks 15 1 � 64 200
Cem me ai - Crtert3inmerY
Commercial - w- Cntert3ilmert 1. 2.15 1.. _ 1
RO- Idrnual 220 2.11 > 1 a -
Parkc
Parkinn 1
V /aterway 2.30 •.1 2 1 2.91 2.
Reich Areas
Miami 3Oarh Re �'Iinly
MlamRAIde t.OJnty KeSOOMI)1 ICY l.db ib 2.U4 1.9, W
FYOOAt FVOTOr F11MKe �d R�55 %VVI a
me
%da tlNllpe
P.aMir. Area FY Grua FY Crnre Ff CrmO FY Sr_rnP Fif C '.NO 0ela prier FY Dow bur Ff
ve
Glall Ctc Sccxe 2.10 175 1.75 1.90
Streets 1 1. 1. =
Not inclWlrg alleys 1_94 159 1.66 156
Commercial Ertcrtanmcrit 1.'M 156 1.65 1.50
Commercial - Von- Ertertuvwm 1. 3 1 1. 1.>i
Residemi l 10' 164 1.68 156 1.51
A,leyc 7 FW 7 fY7 1 . 1 49 1 FLP
SldeNralks .l
Commercial - Erteronment 1 1. 17 L
l;Omrlercial- V3f- tr[eronmern 1 95 1 l5 1.I9 111 1.6d
Resiaenlal 2 .14 1 1. 17 1.
Pa 1.90 152 - ...55 1.57
Paidnn 22 187 '.50 2.30 1.81
vrater.a. 2.79 209 2.10 2.11 1.70
Leach Arecs
Miami Beach RcclporsnBrty 711y t 25
Miami Dadc County Rcopor 31 ;Ity 1.03 1 17 ' i1 1
f11WIII
g-7 .w wwAeen G 07 Qa oa FY twp 41r�beu FN re tc score II 1. -I% �3 b% 1.59 160 1.92 1.6194 -18 7% Not nc Wirgalleys I.:i4 151 1. 1.52% -200%
Commercial - Crtertsnmern 1..2 -A i0 516 Comrxrcial- Vx- CrttrmnmeM 1.56 1 L56% -142%
P=tdcriul 1.50 151 1 1.649E :48% Allays 1. 1. 0% --7 336 1_69 1 66 1. 1.6.8% _ 0836 Cnrnmarial- Ertertanmem I. 1 1. .3% -196% 1 1 1 1'In I 1. r19i -:57% 4911M tag 1. .4% -,b 6%
pa'Idru 1 7] .5% -181%
1Naterala,, 1.76 159 7,63 190 1'7.4%
Eeach Areas
Miami Beach ResporMAdV City 1.�2
Miami -Dade County Resporwmiit/ 1 IL 1. -9.2% -233%
Arista
.a4ye
Alie A- a as r11 at Fr tm. x p ros law" off 'wl. x
noe tra ao ywr rY aF � r
Gveral l" tv score I.64 163 1.65 -t 9M
S eet4 I B4 1 al -s -.1 a% . n4
Nat rirBUllro alleys 1
(;ommeraal - Ertero 1.3 lU.l% �3 U% d0.1
,,omnerclal -
Restae117a1 6.4% -108%
Alleyx 1.92 195 1.82 -517% -109% - 33,e%
c,�alk% 1538.7% io 0% .19.8%
Conmlerual - Erterlannxrt 1 b7 - 149% - 2 1 10% - 40.411
Commercial - µx-Crtermnmerit 180 110 1.3% -146% _ 7,YX
revden5al 4.216 M17.2% -36.29(
Pa'tt:a 27% 26.4%
tv
Fa'na 1.7'. 191 1.80 - 16.2% J0.494
Ylaterwrt 191 - 14 , 1 1 A
Eeach Araas
Mom ROarh R►.gw,4)O tV 7Yy -
Mivt 4IW fnlmty ROg vwj -iiit/ I -1
F1'OSr06
Public Are& 2f aR w W n �.:...
VWI e
ctrottc ` ! 792% 1 � 4
t onrnerclal - tnlenwment . % 81.1'^.0 4/.i% / .t% 613%
C)mmercml - Nan- Enteranment 7c E2 • - - 3
Kesi0ento bt s% 64 ti"a tbl'A
Alegs 17.7% 398% 37 _ OOA 41
sidewalks D
COn rcial - Entertainment % 71.71Z i,)mrrerVal - "- Enleranment -. % 4 798% - .4% 71
Residential r -
ParNs 4 % 68.C% 6
Parldrta 4 . - a FLQ r% d
'Neleiwdi 83 f%
Roach Areas
Mut, Bead Respunsiblily Otay 54 838% 00.0% 78 ._% 1
Miami -f)xta C7>r my RA.;P'vrsfhiliy % 4 496
, ? 6 1
Mom r709l10
PUOIIC Area tT aetrt rT heart
07 I yWI
Gtr�.e. .1% 014
Conrnercial - Enienanment BE 1% 878%
O�mrrcrcwl Non Enlcranment
Residential 87.0% 8
Al eye
Sidewalks
Conmeicial - Cnienwment u 6% 01.4
C, mrrercial - Nan- Enleranment
Rewdental
Parts
narldn2 F2.4m
'Naterwa 71.9%
8cach Atcas
Man Heatr hesponslblrty Only
Miami Dade Canty Ro:po ibiliy 6
r7.wft
Public Area at m 43 or ry aa.tt Two wt. Les but
: irvwide U.6% .3 % 12.14', 10.1' o
Streets
Cor m*rcial - Entertainment .1 92.9%
C,)mrrerGal- Non-Enleranment
Rasrdentnl KA 12,P, 11.4%
Ne)s 12.44', 9t
:idaxalks tat °. >n.n!6
aA weicial - EnIwL itmtl ro
Gmmfrrrrial - Nrn- Fn1P.r:1nn1PN 91 18 1. 0%
Renidei" 1. 7 77
2AIks - T.7 8 i0
p.w,,l 81.4% 6T.5 7 % 15.8° 21. v
'Natorwav .1 -7.t, %
Beach Areas
Adam Beach ResDonsibl(ty Onlv 1. 11.395 17.1'.
Miami -Dade Canty RespxoNilry J. 22.0
r7t 1f12
PuWk AIeW Q7 Qt a7 OA rY aaore from DOW foam &&n aTari
cm F., tr gy
_iAalile 06LOV 04LYK 091% , ;v. as'. V.4"v
itretts 2.4°a 13.3'ro 28.9%
Conmercial Enlonanmont
G)mnercial - NorrEn*ftanmem 1.3°ro 13.8% %
Residental 0.0°.6 0.4% 26.0
Al e)s al b
:idca�lr� 3 . 23 .
Conrrercial - En*naf wwA 8.9% ro
C:xnrt - Non EnWrairvnwR 0 . 4 % ..
Resirten 0. 3 ro
Parks 1.6% 0.3% 23.5.c
langn] h
'Natatwaf 11.1% 42.0
t$eaCn Areas
Adam 8&x1' RatpornibMy ONy 4.4% • %
Miani-uao WLnt; ReaPJr>sdwl LV O• .m
i
Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2012 survey, residents and businesses rated cleanliness as the
number one service the City should strive not to reduce. The City has implemented
increases in service levels and community satisfaction levels have improved. Overall scores
have improved by 23.8% from FY2005/06 to FY2010/11.
Next Quarter Assessments
City employees and Neighborhood Leadership Academy alumni and students are
conducting cleanliness assessments every quarter. If you or any member of your staff is
interested in participating in the City's Public Area Cleanliness Program, please contact Dr.
Leslie Rosenfeld with the Office of Budget and Performance Improvement Organizational
Development Division at extension 6923.
If you have any further questions, please feel free to contact me.
KGB /LDR