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Agreement for Parking Products, Installation and Maintenance Services a 7(y�p/ AGREEMENT FOR PARKING PRODUCTS AND ASSOCIATED INSTALLATION AND MAINTENANCE SERVICES This Agreement made this day of , 2012 ("Effective Date") is by and between Digital Payment Technologies Corp. ("DPT"), a Canadian corporation with a place of business at Suite 330-4260 Still Creek Drive, Burnaby, BC V5C 6C6, Canada and the City of Miami Reach, ("City") with a place of business at City Hall, 1700 Convention Center Drive, Miami Reach, Florida, 33139, USA. RECITALS: WHEREAS, DPT is the manufacturer of the LUKE II pay station; and WHEREAS, City is desirous of purchasing up to 750 LUKE pay stations, associated pay station spare parts and enterprise management system services at the prices outlined in Exhibit A; and WHEREAS, City is desirous of obtaining installation and maintenance services through DPT from a local service company; and WHEREAS, DPT is willing to supply the products and services to the City all in accordance with the terms and conditions set forth in this Agreement. Based on the foregoing recitals and in consideration of the premises and mutual covenants herein contained and for other good and valuable consideration (the receipt and sufficiency of which is acknowledged by each of the parties), the parties agree as follows: TABLE OF CONTENTS PAGE NO. 1. DEFINITIONS 2 2. PRICE 3 3. PROPOSAL DOCUMENTS 4 4. ORDERS 4 5. DELIVERY AND ACCEPTANCE 5 6. SHIPMENT & RISK OF LOSS 5 7. EMS SERVICES 6 8. INSTALLATION & MAINTENANCE SERVICES 6 9. PAYMENT 6 10.WARRANTY & EXTENDED WARRANTY 7 11.LICENSE RIGHTS 7 12.CONFIDENTIAL INFORMATION 7 13.INTELLECTUAL PROPERTY 7 14.TRADEMARKS; PROMOTIONAL MATRIALS' 8 15.INDEMNIFICATION 8 16.INSURANCE 8 17.TERM AND TERMINATION 10 18.TERMINATION BY CITY FOR DEFAULT 11 19.TERMINATION FOR CONVENIENCE 11 20.TERMINATION FOR CAUSE BY DPT 11 21.NOTICES 12 22.GENERAL 12 EXHIBITS: A. PRODUCTS AND SERVICES PRICE LIST B. METER HARDWARE ACCEPTANCE TEST C. WARRANTY AND EXTENDED WARRANTY D. EMS TERMS OF SERVICE E. END USER LICENSE AGREEMENT F. CITY OF MIAMI BEACH RFP NO. 46-10/11 G. DPT RESPONSE TO CITY OF MIAMI BEACH RFP NO. 46-10/11 H. PURCHASE ORDER# 019029 I. SALES QUOTE # 20642 CONTROLLING PARTS: In the event of a conflict amongst the documents comprising this Agreement, the order of priority shall be as follows: First—this Agreement, excluding the exhibits Second - CITY OF MIAMI BEACH RFP NO. 46-10/11 Third - DPT RESPONSE TO CITY OF MIAMI BEACH RFP NO. 46-10/11 Fourth —the remaining exhibits to the Agreement, The EMS Terms of Service at Exhibit D prevail with respect to the EMS Terms of Service and the order of precedence above shall have no application to any interpretation of Exhibit D. 1. DEFINITIONS For purposes of this Agreement and all Exhibits attached hereto, the following terms shall have the meaning set forth below: 1.1. "Agreement" means this master sales agreement, as amended from time to time. 1.2. Confidential Information" means all or any part of, whether originals or copies of, any information of Discloser, in whatever form embodied, whether oral, written, electronic, that Discloser has provided to Recipient at any time, before, on or after the date of this Agreement, including, without limitation, all information concerning Discloser's past, current, and planned products, services, hardware, specifications, software, fees, prices, concepts, know-how, technical information, designs, methodologies, procedures, research, data, services, financial information, business activities, marketing plans, business - strategies, other proprietary information and the like, and all analyses, compilations, data, studies, reports or other documents prepared or derived therefrom, but excluding: (a) information that at the time of disclosure was, or becomes, part of the public domain (through a source other than Recipient or a breach of this Agreement); (b) information lawfully obtained from a third party that was not under, and did not impose, an obligation of confidentiality with respect to such information; (c) information that is independently developed by Recipient without use of, or reference to, Confidential Information; (d) information that was known by Recipient prior to disclosure by 2 Discloser (as evidenced by written records) and (e) information that is subject to disclosure pursuant to Florida public records law and including, without limitation, Chapter 119, Florida Statutes, as same may be amended from time to time. When either party is disclosing Confidential Information to the other, the disclosing party is referred to herein as "Discloser." When either party is receiving Confidential Information, the receiving party is referred to herein as "Recipient." 1.3. "Delivery Date" means the date on which delivery of Product(s) is properly requested in a Purchase Order and accepted by DPT. 1.4. "EMS Services" means the Enterprise Management System services, an internet based server hosted by DPT that provides additional functionality to pay stations that have connectivity to the Internet. 1.5. "Intellectual Property Rights" has the meaning set forth in Section 13. 1.6. "Invoice" means a DPT invoice issued to the City in accordance with the terms of this Agreement. 1.7. "Party" means the City or DPT; "Parties" means the City and DPT. As used in this Agreement, references to "third parties" means persons or entities other than a Party. 1.8. "Products" means the current specific Parking Products identified by DPT's part numbers listed on Exhibit A attached hereto, a general description of which is set forth opposite each such part number, including the licenses required for the operation of the Products. Products shall also include any such products as changed or modified by DPT in a manner that does not substantially alter the form, fit or function of any such product. 1.9. "Proposal Documents" means City of Miami Beach RFP No. 46-10/11 (and any amendments and exhibits thereto), and DPT response to RFP No. 46-10/11. 1.10."Purchase Order" means a City purchase order issued to DPT in accordance with the terms of this Agreement. 1.11."Specifications" means information specifying the technical and performance criteria for Products that is published in DPT's standard product guides in effect on the date Products are shipped in response to a Purchase Order. 1.12."Sub-Contractor'' means Standard Parking Corporation, which will provide installation and maintenance services to the City hereunder. 1.13."Trademarks" means DPT's trademarks, logos etc., which are affixed either to the Products or on the packages/containers in which such Products are shipped, or which are included in written materials relating to or mentioning the Products. 2. PRICE 2.1. Exhibit A attached hereto sets forth net sales prices for the Products, EMS Services, extended warranty, installation, and support services and license fees. 3 2.2. All prices are subject to a potential annual increase up to a maximum of 2.5% (two and one-half percent), subject further to the prior written approval of the City, which approval shall not be unreasonably withheld. DPT shall provide the City with at least thirty (30) days prior written notice of any proposed pricing changes, and written documentation supporting the proposed increase that may occur from time to time during the term of this Agreement. 2.3. The City shall pay DPT for each Product ordered pursuant to this Agreement an amount equal to the net sales price of such Product, as set forth on the Exhibit "A" in effect at the time the order is received by DPT. 2.4. Prices given in Exhibit A are exclusive of, and the City shall be responsible for the payment of, shipping charges (including freight and customs fees), as well as any applicable sales, use, service, value added and similar taxes. 2.5. Any new hardware or software Products released after the signing of this Agreement will be quoted to the City at the new list price and the City will be eligible to purchase such new Products in line with the percentage discounts applied from time to time to the prices outlined in Exhibit A. 3. PROPOSAL DOCUMENTS. Notwithstanding the description of DPT's services and without limitation, DPT shall provide any and all work and services as set forth in, and in accordance to the requirements of, the Proposal Documents (which are attached as Exhibits "F" and "G" hereto and are hereby deemed incorporated by reference as if fully set forth herein). 4. ORDERS 4.1 All orders for the purchase of Products hereunder shall be submitted to DPT on a Purchase Order and shall specifically reference this Agreement. All orders are subject to acceptance by DPT, which shall not be unreasonably withheld. 4.2 - Purchase Orders will include the quantities and types of Products to be purchased by the City with an estimated schedule for delivery. Prior to delivery and subject to DPT's approval, the City may request an adjustment to the quantity, type and Delivery Date of the Products listed on the Purchase Order. 4.3 Upon acceptance of a Purchase Order, DPT shall use best efforts to manufacture the Products in accordance with the Specifications and to ship such Products in accordance with the delivery requirements and Delivery Dates. 4.4 DPT agrees to provide the City with notice one hundred and eighty (180) days in advance of (i) any changes to the Products listed in Exhibit A that alter the form, fit or function of the Product or (ii) the discontinuance of any Product. DPT reserves the right in its sole and absolute discretion to modify the form, fit or function of any Product, or to otherwise modify any Product, and to discontinue the manufacture of any Product, except that for Products which have been discontinued, DPT shall remain obligated to fill orders as have been placed by the City that are subject to 4 accepted Purchase Orders. The City reserves the right to terminate this contract with no penalty with sixty (60) day written notice should the Products change in a manner rendering the Products unfit for the City's purpose of use. Notwithstanding any such termination, the City shall remain obligated to purchase all Products subject to Purchase Orders previously issued by the City and accepted by DPT provided that the Products delivered have not been changed as set forth herein. 4.5 The City has requested DPT to manufacture and ship, at a minimum, (i) 100 LUKE II pay stations to the City no later than September 15, 2012, and (ii) 100 LUKE II pay stations to the City no later than October 30, 2012, each in accordance with Sales Quote #20642 as attached hereto as Exhibit I, prior to the issuance by the City of a Purchase Order and DPT has agreed to the request. The City will submit a Purchase Order for the 200 pay stations on or before October 15, 2012. Payments terms for the 200 pay stations shall be in accordance with Section 9 below. 5. DELIVERY AND ACCEPTANCE 5.1 DPT shall use best efforts to deliver Products to the City on the Delivery Dates set forth in Purchase Orders accepted by DPT. Unless DPT otherwise agrees, all Delivery Dates shall be up to eight (8) weeks for non-custom orders and up to sixteen (16) weeks for custom orders. DPT agrees to pay the City $500 per unit per day for late deliveries beyond the Delivery Date. 5.2 The City shall inspect and test all Products upon receipt in accordance with the testing and acceptance criteria as set out in Exhibit B and shall notify DPT upon acceptance. The City will be deemed to have affected final acceptance of the Products on the ninetieth (90th) day after the date of installation, unless written notice is received by DPT on or before such day setting out a reasonable explanation for the non-conformity of the Products. In the event of non-conformity, DPT shall make best efforts to correct the deficiency or replace the non- conforming parts or Products within fifteen (15) days of notification by the City. The City must re-test the Products within fifteen (15) days from the date of the correction or replacement and must notify DPT confirming either acceptance or further non-conformity. In the absence of such notice, the City will be deemed to have affected final acceptance of the re-tested Products at the end of the fifteenth (15th) day re-testing period. The City shall pay all invoices in accordance with Section 9. All Products will be subject to the testing and acceptance criteria at Exhibit B regardless of the payment terms. The City may reject any non- confirming parts or Products within the timeframe stipulated herein, notwithstanding any prior payment. 6. SHIPMENT AND RISK OF LOSS 6.1 All Products delivered pursuant to the terms of this Agreement shall be F.O.B. City of Miami Beach, freight prepaid and added to the invoice, to the City's address or other place of delivery as designated from time to time by the City. All customs, duties, costs, taxes, insurance premiums, and other expenses relating to such transportation and delivery shall be at the City's expense. s 6.2 Title to the Products will remain with DPT until such Products have been paid for in full. However, such Products will be entirely at the City's risk from the date of delivery. The City will ensure that the Products are insured against "all risks" from delivery date, and continuously thereafter until all amounts due to DPT are paid in full. Such insurance will be for no less than the total amount owing to DPT with loss first payable to DPT. 7. EMS SERVICES The Enterprise Management System (EMS) is an internet based service hosted by DPT. EMS provides additional functionality to pay stations which have connectivity to the internet. These applications are paid for on a monthly basis and include features such as real time credit card processing, monitoring and alarming, reporting and remote rate setting. DPT shall use a wireless carrier communications network for wireless data services that is pervasive and robust as it relates to levels of performance, applications, equipment, software, components, and is based upon ratified standards, further taking in consideration performance, capacity, signal coverage, reliability, features, maintenance, and efficiency of frequency use. DPT's solution shall not include any technology or equipment which is in beta stage.The terms and conditions for EMS services are attached hereto as Exhibit D and prevail with respect to the EMS terms. 8. INSTALLATION AND MAINTENANCE SERVICES 8.1 The Sub-Contractor, Standard Parking Corporation, is a Florida based parking operator, installation and maintenance services company for the parking industry. DPT will engage the Sub-Contractor to provide the installation and maintenance services outlined at Exhibit A throughout the term of this Agreement. 9. PAYMENT 9.1 Upon shipment of the Products, DPT shall submit an Invoice to the City. All Invoices shall include a reference to the corresponding Purchase Order. The City agrees to pay the amount of Invoices submitted by DPT within one hundred and thirty five (135) days from date of the Invoice. 9.2 The City agrees to pay for the 113 pay stations listed in Purchase Order# 019029 as attached hereto as Exhibit H within 15 days from the date of delivery. 9.3 If payment is not received by the due date, a finance charge of 1.5 % per month (18% per year), or the maximum amount allowable by law whichever is lower, will be added to unpaid Invoices from the due date thereof. The City agrees to pay such finance charges and agrees to reimburse DPT reasonable attorney's fees and other out of pocket expenses of collection if DPT engages counsel and/or incurs expenses to collect overdue amounts. 9.4 The City may receive a discount of 2% (two percent) off the invoiced equipment value for prepayment of the full value of the order at the time the order is placed. 6 9.5 Failure to pay invoices within the stipulated payment terms may result in adjustment to the discount levels contained in this Agreement. 10. WARRANTY AND EXTENDED WARRANTY 10.1 DPT's standard warranty terms apply to all Products purchased under this Agreement for a period of two (2) years from the date of installation, as set forth in the express written warranty terms (as may be amended from time to time) accompanying the delivery of the Products. A copy of the standard warranty terms is attached hereto and made a part hereof as Exhibit C. DPT will also provide any new software releases for a period of two (2) years at no cost to the City. The City, at sole and absolute discretion, may extend the warranty period for an additional three (3) years, under the terms and condition contained herein, by giving notice to DPT within ninety (90) days before the end of the existing warranty period. 11. LICENSE RIGHTS 11.1 DPT's standard license agreements apply to all Products purchased under this Agreement, as set forth in the express written end-user license terms (as may be reasonably amended from time to time) accompanying the delivery of the Products. A copy of the standard end-user license terms is attached hereto and made a part hereof as Exhibit E. 12. CONFIDENTIAL INFORMATION DPT acknowledges that all Confidential Information it discloses pursuant to this Agreement may be subject to disclosure pursuant to Florida Public Records Law including, without limitation, Chapter 119, Florida Statutes, as same may be amended from time to time. Notwithstanding, the forgoing, each party agrees to protect and safeguard Confidential Information of the other party from loss, theft or destruction using the same degree of care as it uses to protect its own confidential information of a like nature, but in no event less than a reasonable standard of care. 13. INTELLECTUAL PROPERTY 13.1 Subject to Section 13.4, DPT agrees to defend and indemnify City for all direct losses, costs and damages resulting from a determination that the Products as supplied to City infringe any Canadian or United States patent rights, copyrights or trademarks provided that: City promptly notifies DPT in writing upon City becoming aware of the existence of any such suit, action, proceeding or threat; and reasonably cooperates with DPT. In no event shall City consent to any judgment or decree or do any other act in settlement of any such claim without DPT's express prior written consent. In no event will DPT be liable for the payment of any amount agreed to in settlement without its express consent. 13.2 In the event that the City is enjoined from its use of the Products due to a proceeding based upon the infringement of patent, copyright or trademark in the United States or Canada, DPT shall, at its option, either: (a) promptly render the Product non-infringing and capable of providing services as intended; or (b) procure for City and its customers the right to continue using the Product; or (c) replace the Product with non-infringing goods; or (d) remove the Product and refund the purchase price and transportation costs thereof, less a reasonable amount for depreciation. 13.3 DPT shall have no liability in respect of any claim based upon: (a) use, operation or combination of the Product with software, hardware, data, or equipment not supplied by DPT if such infringement would have been avoided but for such use, operation or combination; or (b) use of the Products other than in accordance with DPT's specifications if such infringement would have been avoided but for use of the Products not in accordance with DPT specifications; or (c) Products that have been modified by any party other than DPT if such infringement would have been avoided but for such modification. 13.4 ENTIRE LIABILITY. THE FOREGOING CONSTITUTES THE ENTIRE LIABILITY OF DPT WITH RESPECT TO INFRINGEMENT OF PATENTS, COPYRIGHTS, TRADE SECRETS AND OTHER INTELLECTUAL OR INDUSTRIAL PROPERTY RIGHTS BY PRODUCTS, SERVICES AND RELATED MATERIALS PURCHASED OR LICENSED PURSUANT TO THIS AGREEMENT. 14. TRADEMARKS; PROMOTIONAL MATERIALS 14.1 DPT hereby grants the City a non-transferable, non-sublicensable, non-exclusive license to use the Trademarks, without modification unless approved by DPT solely in connection with the City's marketing and use of the Products in the City facilities. 15. INDEMNIFICATION 15.1 DPT agrees to indemnify and hold harmless the City of Miami Beach and its officers, employees, and agents, from and against any and all actions, claims, liabilities, losses and expenses, including but not limited to attorney's fees, for personal, economic or bodily injury, wrongful death, loss of or damage to property, in law or in equity, which arise from the negligent acts or omissions or other wrongful conduct of DPT, its employees, or agents in connection with the performance of service pursuant to this Agreement; DPT shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit arising from such claims and losses, and shall pay all costs expended by the City in the defense of such claims and losses, including appeals. 15.2 EXCEPT AS OTHERWISE SET FORTH IN THIS AGREEMENT, IN NO EVENT SHALL DPT BE LIABLE, WHETHER IN CONTRACT, TORT, WARRANTY, OR UNDER ANY STATUTE (INCLUDING WITHOUT LIMITATION ANY TRADE 8 PRACTICE, UNFAIR COMPETITION OR OTHER STATUTE OF SIMILAR IMPORT) OR ON ANY OTHER BASIS, FOR INDIRECT, PUNITIVE, MULTIPLE, INCIDENTIAL, CONSEQUENTIAL OR SPECIAL DAMAGES SUSTAINED BY THE CITY OR ANY OTHER PERSON ARISING OUT OF OR IN CONNECTION WITH ANY ASPECT OF THIS AGREEMENT OR ITS PERFORMANCE OR ANY FAILURE IN PERFORMANCE OR BREACH, OR THE USE OR PERFORMANCE, OR CONSEQUENCES OF USE OR PERFORMANCE, OF ANY PRODUCTS MANUFACTURED OR FURNISHED BY DPT WHETHER OR NOT FORESEEABLE AND WHETHER OR NOT DPT IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING FROM OR RELATED TO LOSS OF USE, LOSS OF DATA, FAILURE OR INTERRUPTION IN THE OPERATION OF ANY EQUIPMENT OR SOFTWARE, DELAY IN REPAIR OR REPLACEMENT, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF GOODWILL, OR LOSS OF BUSINESS UNLESS EXPLICITLY PROVIDED FOR HEREIN. IF," DESPITE THE FOREGOING LIMITATIONS, DPT IS HELD LIABLE TO CITY UNDER ANY PROVISION OF THIS AGREEMENT, THE ENTIRE AND SOLE LIABILITY OF DPT SHALL BE LIMITED TO 100% OF THE TOTAL AMOUNT OF THIS AGREEMENT MINUS ANY FEES PAID BY THE CITY FOR THE PARTICULAR SERVICES TO WHICH THE LIABILITY RELATES. 15.3 Whenever any claim shall arise for indemnification hereunder, the party seeking indemnification (the "Indemnified Party") shall promptly notify the party from whom indemnification is sought (the "Indemnifying Party"). Such notice shall specify the nature of the claim and, when known, the facts constituting the basis therefor, as well as any amount or an estimate of the amount of the liability claimed by any such party for such claim. Failure to promptly notify shall not relieve a Party from its indemnity obligations hereunder except to the extent of prejudice caused by such failure. The Indemnified Party shall not settle or compromise any claim by a third party for which it is entitled to indemnification hereunder without the prior written consent of the Indemnifying Party, which shall not be unreasonably withheld, unless suit shall have been instituted against it and the Indemnifying Party shall not have taken control of such suit after notification thereof as provided in this Section 15.4. 15.4 In connection with any claim giving rise to indemnity under Section 15 of this Agreement, the Indemnifying Party at its sole cost and expense may, upon written notice to the Indemnified Party, assume the defense of any such claim or legal proceeding if it acknowledges to the Indemnified Party in writing its obligations to indemnify the Indemnified Party with respect to all elements of such claim. The Indemnified Party shall be entitled to participate in (but not control) the defense of any such action, with its counsel and at its own expense. If the Indemnifying Party 9 does not assume the defense of any such claim or litigation resulting therefrom within thirty (30) days after the date notice of such claim is given, the Indemnified Party may defend against such claim or litigation, without prejudice to pursue its rights of indemnification. In such event, the Indemnified Party may defend in a manner as it may deem appropriate, including, but not limited to, settling such claim or litigation, but only after giving written notice of the same to the Indemnifying Party, on such terms as the Indemnified Party may deem appropriate, and the Indemnifying Party shall be entitled to participate in (but not control) the defense of such action, with its counsel and at its own expense. The Parties shall cooperate with each other in the defense of any such third party claim pursuant to this Section 15. 16. INSURANCE DPT, at its own expense, shall keep in force and at all times maintain during the term of this Agreement: (a) Commercial General Liability Insurance: Commercial General Liability Insurance, issued by responsible insurance companies and in a form acceptable to the City's Risk Manager, protecting and insuring against all the foregoing with coverage limits of not less than One Million Dollars ($1,000,000) per occurrence for Bodily Injury and Property Damage. (b) Workers' Compensation Coverage: Worker's Compensation and Employer's Liability per the statutory limits of the province of British Columbia. (c) Insurance Certificates: DPT shall provide the City with Certificate(s) of Insurance on all the policies of insurance and renewals thereof, in a form(s) acceptable to the City's Risk Manager. Said Commercial General Liability policy shall provide that the City of Miami Beach, Florida, shall be named as an additional insured. The City shall be notified in writing of any reduction, cancellation or substantial change of policy or policies at least thirty (30) calendar days prior to the effective date of said action. All insurance policies shall be issued by responsible companies who are acceptable to the City and licensed and will have a Best's rating of at least B+ and a Best's Financial Size category of Class VI according to the most current edition of Best's Key Rating Guide. 17. TERM & TERMINATION 17.1 The term of this Agreement shall be for the period beginning on the Effective Date and shall continue for a two (2) year period and may be extended for a further 10 period by the parties in writing subject to the sole discretion and approval of the City. 18. TERMINATION BY CITY FOR DEFAULT 18.1.If through any cause within the reasonable control of DPT, it shall fail to fulfill in a timely manner, or otherwise violate any of the covenants, agreements, or stipulations material to the Agreement, the City shall thereupon have the right to terminate the services then remaining to be performed by giving written notice to DPT of such termination which shall become effective upon receipt by DPT of the written termination notice. 18.2. In that event, the City shall compensate DPT in accordance with the Agreement for all services performed by DPT prior to termination, net of any costs incurred by the City as a consequence of the default. 18.3.Notwithstanding the above, DPT shall not be relieved of liability to the City for damages sustained by the City by virtue of any breach of the Agreement by DPT, and the City may reasonably withhold payments to DPT for the purposes of off set until such time as the exact amount of damages due the City from DPT is determined. 19. TERMINATION FOR CONVENIENCE OF CITY The City may, for its convenience, terminate the services then remaining to be performed at any time without cause by giving written notice to DPT of such termination, which shall become effective thirty (30) days following receipt by DPT of such notice. If the Agreement is terminated by the City as provided in this section, the City shall compensate DPT in accordance with the Agreement for all Products delivered and services actually performed by DPT up to the date of termination. No compensation shall be due to DPT for any profits that DPT expected to earn on the balance of the Agreement. Such payments shall be the total extent of the City's liability to DPT upon a termination as provided for in this section. 20. TERMINATION FOR CAUSE BY DPT 20.1. DPT may terminate its performance under this Agreement only if the City defaults and fails to cure the default after receiving written notice of it. Default by the City occurs if the City fails to perform one or more of its material duties under this Agreement. If a default occurs and DPT wishes to terminate the Agreement, then DPT must deliver a written notice to the City describing the default and the proposed termination date. The date must be at least 30 days after the City receives notice. DPT, at its sole option, may extend the proposed termination date to a later date. If the City cures the default before the proposed termination date, then the proposed termination is ineffective. If the City does not cure the default before the proposed termination date, then DPT may terminate its performance under this Agreement on the termination date. 21. NOTICES All notices and requests required or authorized hereunder shall be given in writing either by personal delivery; by registered or certified mail, return receipt requested; or other electronic transmission. Such notice shall be deemed to have been given upon such date that it is so personally delivered; the date three (3) days after it is deposited in the mail; or the date the same is received by the receiving party's email, irrespective of the date appearing therein. If to DPT: If to the City: Digital Payment Technologies Corp. City of Miami Beach Suite 330, 4260 Still Creek Drive City Hall Burnaby, BC Canada Attention: City Manager V5C 6C6 1700 Convention Center Drive Miami Beach, Florida Attention: General Counsel Tel: 604-688-1959 With Copies to: City of Miami Beach Parking Department Attention: Saul Frances, Parking Director 1755 Meridian Avenue, Suite 200 Miami Beach, Florida 33139 City of Miami Beach City Attorney's Office City Hall Attention: Jose Smith, City Attorney 1700 Convention Center Drive Miami Beach, Florida 33139 22. GENERAL 22.1 Force Majeure Except with respect to the payment of money, neither party shall be liable for any failure or delay in its performance under this Agreement due to causes, including, but not limited to, acts of civil or military authority, fires, epidemics, floods, earthquakes, riots, wars, sabotage, labor shortages or disputes, and governmental actions, which are beyond its reasonable control; provided that the delayed party: (i) gives the other party written notice of such cause and (ii) uses Its reasonable efforts to correct such failure or delay in its performance. The delayed party's time for performance or cure under Section 18 shall be extended for a period equal to the duration of the cause. 22.2 Relationship of Parties 12 The parties to this Agreement are independent contractors. Neither party nor their respective employees, consultants, contractors or agents are agents, employees or joint ventures of the other, nor do they have any authority to bind the other by contract or otherwise to any obligation. Neither party will represent to the contrary, either expressly, implicitly, by appearance or otherwise. 22.3 Assignment Neither DPT, on one hand, nor the City, on the other hand, may assign this Agreement in whole or in part without the consent of the other, except if such assignment occurs in connection with the sale or transfer of all or substantially all of the business and assets of DPT, on the one hand, or the City, on the other, to which the subject matter of this Agreement pertains. 22.4 Successors in Interest Subject to Section 18, the rights and liabilities of the parties hereto will bind and inure to the benefit of their respective successors, executors and administrators, as the case may be. 22.5 Applicable Law This Agreement shall be governed by the laws of the State of Florida. Any and all legal action necessary to enforce the Agreement will be held in Miami-Dade County, Florida. By entering into this agreement, DPT and City hereby expressly waive any rights either party may have to a trial by jury of any civil litigation related to this agreement. 22.6 Severability If for any reason a court of competent jurisdiction finds any provision of this Agreement, or portion thereof, to be unenforceable, that provision of the Agreement shall be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this Agreement shall continue in full force and effect. 22.7 No Waiver Failure by either party to enforce any provision of this Agreement shall not be deemed a waiver of future enforcement of that or any other provision. 22.8 Complete Agreement 13 This Agreement, including all Exhibits, and the Proposal Documents , constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. No amendment to or modification of this Agreement shall be binding unless in writing and signed by a duly authorized representative of both parties. 22.9 Third Party Beneficiaries No third party beneficiary rights are conferred or are intended to be conferred by this Agreement. 22.10 Survival DPT and City shall remain obligated to each other under all sections of this Agreement that expressly or by their nature extend beyond the expiration or termination of this Agreement, including but not limited to, the indemnity provisions. EXECUTION PAGE FOLLOWS 14 IN WITNESS WHEREOF, the City of Miami Beach, at a regular meeting thereof, by action of the City of Miami Beach Mayor and Commission directing the foregoing be adopted, has caused these presents to be signed by the Mayor and City Clerk, and its seal to be hereunto affixed, and Digital Payment Technologies Corp. has executed this contract, all as of the day and year first above written. CITY OF MIAMI BEACH Attest: Date: Ct-z7 c �,2.�. By: Nam ... BF Title: Approved as to Form and Legal Sufficiency: :WCORp ORATED.:. By: Cy 26TM DIGITAL PAYMENT TECHNOLOGIES CORP. Attest: io�L- y Date: '41,"Ivir ;7/ By: Corporate Secretary ignature (Affirm Corporate Seal) Name: .Ydffv Title: Chief Executive Officer Approved by the Miami Beach Mayor and City Commission on April 11, 2012, Item No. R7C. APPPp:()VED AS TO FORM 8, LANGUAGE & FOR EXECUTION. 15 Q qty Attor Date EXHIBIT A PRODUCTS AND SERVICES PRICE LIST Exhibit A PRODUCTS AND SERVICES PRICE LIST LUKE II Unit Pricing Part Number Description Price 800.1106 LUKE II Base Config CRS 3563.99 100.0001 Custom Cast Color-L Included in base 880.4006 2in Thermal Printer 484.14 880.4003 12 Button keypad Included in base 880.4004 Coin-Escrow(for up to 750 pay stations) 714.31 880.4004 Coin-Escrow(for pay stations beyond first 750) 854.31 880.4000 US Bill, 1K-Note-L2 833.36 880.4001 Dual Card Readerl-2 178.58 880.4040 Coin Shutter-L2 49.60 400.0303 Rain Cover L2 Included in base 880.1031 Decal Parking P Graphic Included in base 880.4047 Solar Panel,Ant L2 773.83 880.4024 GSM, Raven XT-S/L/1-2 236.12 880.4028 GSM/CDMA Installation Kit 117.07 663.0050 Thermal Paper,T8, 60mm Included in base 100.1110 Multilingual Software 0.00 Optional Unit Upgrades Part Number Description Price 880.4035 Upgrade Electronic Locks, upper 69.00 880.4037 Upgrade Electronic Locks, lower 69.00 TBD Upgrade to Electronic coin canister barrel locks 124.00 TBD Upgrade to Electronic bill stacker barrel locks 124.00 100.1081 Optional Custom Color Setup-L(per color, per part) 175.00 880.4025 WiFi Modem (substitute for GSM modem) 178.58 880.4029 WiFi Installation Kit(substitute for GSM installation kit) 99.21 880.4019 38-Button Keypad 115.00 880.4017 Contactless Payment 178.58 Initial Unit Setup Costs Part Number Description Price 100.1108 Credit Card Processing Setup Fee Included 880.0086 DPT BOSS Suite Included 880.1028 USB Data Key Included 450.0018 Key Green Ext Access Included* 450.0019 Key Yellow Ext Access Included* 450.0020 Key Red Ext Access Included* 450.0006 Key Access Canister Included* 450.0033 Key Access Bill Stacker Included* *if mechanical locks selected Spares Pricing Part Number Description Price 110.0017 Controller-spare 1462.50 500.0131 Coin Acceptor(w/out escrow) 294.75 115.0108 Coin Canister Box Assembly-125 included 111.88 450.0006 Key Canister lid 4.50 521.0026 US Bill Validator 990.00 115.0132 1K- note stacker w/lock-125 included 123.12 450.0033 Key Bill Stacker Access 11.25 500.0115 Credit Card Reader- L2 249.75 500.0120 RFID Antenna and Controller 202.50 115.0087 LCD Display Color 351.00 165.0020 Lexan, Display 42.75 630.0032 Key Pad 38 button 157.50 500.0065 Communications Antenna 49.50 140.0145 Cable Antenna Communication 33.75 500.0111 GSM Modem Raven XT 265.50 500.0121 WiFi Modem Ruckus 112.50 500.0116 Printer tin 639.00 880.1202 Anti-Static Brush Kits 22.50 511.0003 Solar Regulator 164.25 605.0003 33hr Battery-L2/L/S 78.75 605.0004 18hr Battery-1_2 65.00 515.0010 Solar Element 20W 276.75 105.0016 Pedestal Assembly 411.97 520.0028 Lock Programmable (mechanical) 76.50 450.0018 Key Green Ext Access 11.25 450.0019 Key Yellow Ext Access 11.25 TBD Coin Canister Electronic Lock 124.00 TBD Bill Stacker Electronic Lock 124.00 880.4035 Maintenance/Collection Door Lock Elec Medeco-L2 69.00 880.4037 Collections Lock Elec Medeco-L2 69.00 663.0050 Thermal Paper,T8, 60mm 26.00 EMS Services EMS Core (Real Time CC Processing,Alerts, Reports) $ 25.00 Digital Connect(2000 transactions/month/unit) $ 20.00 Extra transactions charged at$0.02/transaction Value Card Processing $ 5.00 DPT/customer branded mag-stripe card authorization Coupons $ 5.00 Extend-By-Phone $ 5.00 +$0.25 per add-time transaction (payable by parker) Verrus Pay by Phone Integration $ 5.00 Parkmobile Pay by Phone Integration $ 5.00 Digital API (Read)* $ 5.00 Digital API (Write)* $ 5.00 *Digital API Read and Write are required for integrations with third party systems. Digital API (Read) pulls information from the EMS system which customers can then inject into their own systems and Digital API (Write) pushes information into the EMS system. For example,to use Verrus Pay by Phone Integration and enforce via stall report, a customer would select the following EMS Services: • EMS Core • Verrus Integration For the same application, but with the ability enforce via T2 handheld a customer would select h pp y the above mentioned services as well as Digital API (Read),which would allow stall data to be pulled from EMS into the handheld device.To use Parkmobile in place of Verrus, Parkmobile Integration would be selected. Extended Warranty Pricing Annual Extended Full Hardware and Software Warranty(per pay station)—Year 1 included Annual Extended Full Hardware and Software Warranty(per pay station)—Year 2 included Annual Extended Full Hardware and Software Warranty(per pay station)—Years 3-5 $ 425.00** Annual Extended Full Hardware and Software Warranty(per pay station)—Years 6-7 $ 475.00** **The City may elect to pre-pay the additional 5 years of hardware/software warranty for $1,500,000.00, a savings of$168,750.00 over individual yearly purchase. Details of DPT's Warranty and Extended Warranty coverage may be found in Exhibit C. A summary of this warranty coverage is as follows: O The City will contact DPT by telephone for all supported related services. DPT's telephone support will be available 24 hours/7 days a week with response timelines as outlined in Exhibit C. • Warranty includes advanced hardware replacement provided for parts not functioning properly. • Warranty includes software updates at no charge. • As per the RFP requirements,the City will be responsible for all on-site Level 1 related service. Level 1 related services are documented in DPT's troubleshooting and maintenances manual and include: • Responding to Jams(Coin, Bill, Printer) • Coin and Bill Collections • Replenishment(Paper) • Uploading configurations • Preventative maintenance as outlined in DPT's Maintenance Manual schedules. • Hardware troubleshooting(trying known good parts) 0 Break Fix(part swaps) Onsite Maintenance Pricing Annual Onsite Maintenance (per pay station per month)—Year 1 included Annual Onsite Maintenance (per pay station per month)—Year 2 included Annual Onsite Maintenance (per pay station per month)—Years 3-5 $ 32.00*** Annual Onsite Maintenance (per pay station per month)—Years 6-7 $ 32.00*** ***Price is subject to negotiation based on the number of LUKE II units purchased and the time of their installation. Standard Parking will provide on-site support for Level 2 services,when required. Level 2 services are defined as on-site services the City requires after being unable to correct issues using the Level 1 troubleshooting procedures outlined in the product manuals. Level 2 labor services would include: • Upgrading Pay Station hardware to address problem's not solved by Level 1 troubleshooting activities • Pay Station hardware/software upgrades for new features • Pay Station upgrades for bug fixes • Telecommunication troubleshooting • Enabling and gathering logging files for support • Upgrades for new currency(such as US Mint releasing new bills or coins) During the first two years of maintenance coverage and as long as the City is under contract for maintenance services at the fees outlined after year 2,the Level 2 Maintenance package provided by Standard Parking will include: • 5 complete sets of recommended spare components per 250 pay stations ordered.These spare parts will be located at the City's offices. Spare parts include V3 controller, coin acceptor, bill validator, GSM modem, antennae, LCD screen, printer, 38 key alpha-numeric keypad, solar regulator, and 33 Ahr and 18 Ahr batteries. • 1 complete LUKE II pay station per 250 pay stations ordered.These pay stations will be stored at the City's offices: For reported problems requiring on-site service reported during regular business hours, the City will contact DPT. DPT will then contact Standard Parking to provide on-site support within 24 hours after being contacted by DPT. For reported problems requiring on-site service reported on evenings, weekends, and holidays,on-site service will be provided on the next business day. Installati®n Install and commissioning (civil work, if required, is extra) $265 per pay station Price includes pick up from warehouse, bolting it down to a concrete pad (concrete pad not included), and turning it on. Unit is to be configured by the city and parking staff. Pricing also assumes the City will assist Standard Parking and DPT in determining the approximate site for any pay station that is not immediately obvious or establish the parameters in which the pay station is to be installed under. City will facilitate permitting or parking spare restrictions so that work can be completed in an expeditious manner. Training 80 hours of training Included Additional One Day onsite manufacture training $2,500 Each Additional Day onsite manufacture training $750 Initial training will take place at a designated City facility to provide City employees with expertise in the maintenance and repair of their product, including, but not limited to installation, maintenance, troubleshooting repairs,operations-programming, inventory, and collections. EXHIBIT B METER HARDWARE ACCEPTANCE TEST DIGITAU>> PAYMENT TECHNOLOGIES Serious Parking Solutions" METER ACCEPTANCE TEST Meter# S/N (last 4) Test Date: METER SYSTEMS ACCEPTANCE Cabinet and Pedestal Yes No 1 Unit and solar panel are free of manufacturing defects. Physical Security and Lock Yes No 2 All locks work properly with associated keys. LCD Display Yes No 3 Color LCD screen operates properly. 4 All instructions and rates provided through the LCD display(all languages). Keypad and Instruction Panel Yes No 5 The unit has a functioning keypad. 6 There is an audible feedback when buttons are pressed. Receipt Slot Yes No 7 The receipt slot is protected with a sliding door. Coin Slot/Acceptor Yes No 8 Coin slot accepts all U.S coins. 9 Accurately recognize nickels, dimes, quarters, etc. 10 Returns rejected coins or slugs immediately via the coin return outlet. Coin Compartment Yes No 11 All coin deposits properly fall into a locked, secured canister. 12 The coin canister is secure when removed. Bill Acceptor Yes No 13 The bill acceptor processes $1, $2, and $5 dollar bills. 14 The bill acceptor processes bills in any direction,face up or face down. 15 All rejected bills are returned. 330-4260 Still Creek Drive Burnaby BC Canada VSC 6C6 ........................................................................................................................................ Tel >>604.688.1959 Fax >> 604.629.1867 Toll Free >> 888.687.6822 DIGITAL.:>> PAYMENT TECHNOLOGIES Serious Parking Solutions' Credit Card Reader and Operation Yes No 16 The credit card reader properly accepts and processes city-approved cards (Visa/MasterCard only). 17 The credit card reader properly operates in real-time, online processing mode. Printer Yes No 18 The printer properly prints tickets with all fields filled as programmed. 19 Audit summary reports print properly. Modem and Wireless Communication Yes No 20 Modem shows communication. METER SOFTWARE ACCEPTANCE Software Capabilities Yes No 21 Rates configured in BOSS appear properly on screen and can be remotely updated to the pay stations. 22 Password access at the pay station works properly. 23 Sleep timer operates correctly. 24 Accurately displays custom message on screen. 25 Accurately displays custom message on receipt. Local Offline Communications Yes No 26 Receive credit card transactions using a USB Key. 27 Upload bad credit card data list using a USB Key. i 330-4260 Still Creek Drive Burnaby BC Canada V5C 6C6 ........................................................................................................................................ Tel >>604.688.1959 Fax >> 604.629.1867 Toll Free >>888.687.6822 DIGITAL:>> PAYMENT TECHNOLOGIES Serious Parking Solutions- METER SERVICES ACCEPTANCE Online Credit Card Transaction Yes No 28 Remote real-time credit card authorization—meter sends and receives transaction info accurately. Online Reporting Yes No 29 EMS shows test transactions online for reporting purposes. Monitoring and Alarming Yes No 30 Maintenance conditions such as low paper and shock send text messages to mobile phones set up in EMS and show status of these conditions online. Retrieve Remote Data Time 31 (From 21 if applicable). AM PM 330-4260 Still Creek Drive Burnaby BC Canada V5C 6C6 ........................................................................................................................................ Tel »604.688.1959 Fax »604.629.1867 Toll Free » 888.687.6822 EXHIBIT C WARRANTY MIAMI REACH, FLORIDA WARRANTY SERVICES 1. PURPOSE OF DOCUMENT This document is meant to describe and further define the post-sale relationship between Digital Payment Technologies Corp. (DPT) and Miami Beach County, Florida ("Customer"), by identifying the DPT basic offerings as they apply to product installation, training, warranty, and non-warranty professional services. This document is to be utilized as the basic guideline for determining if a specific service is included with the standard offering or if the service should be delivered at an additional charge. Any charges for such services are outlined at Exhibit A of the Agreement for Parking Products and Installation and Maintenance Services between the parties (the "Master Purchase Agreement"). 2. DEFINITIONS Terms within this document that may require further definition include: 2.1 "Back Office Computer"—A PC that operates DPT Parking Station management software. 2.2 "Business Days" - 7:30 AM to 5:00 PM, Monday through Friday, Pacific Standard Time, excluding Canadian holidays. 2.3 "Cancellation" - Customer cancels an installation entirely, without rescheduling for a different date. 2.4 "Customer" — Miami Beach, Florida, which is purchasing the relevant Payment Station, Software and Support packages directly from DPT 2.5 "Enhancements" - A minor feature added to or a minor improvement to Software to make the Software more user-friendly or efficient. 2.6 "Equipment" or "Hardware" - Any DPT branded product and does not include any third party hardware that is outside of the scope of the sale. 2.7 "Expedite" - Customer requests an installation inside of the (10) business day guideline or a Customer requests that a scheduled installation be moved to a date earlier than the originally scheduled date. 2.8 "Fix" - Code changes, patches or Maintenance Release and replacement copies of the Software. 2.9 "FRO" - Field Retrofit Order to correct an identified hardware defect with the product. 2.10 "Payment Station" or "Pay Station" - A DPT Payment Station for which DPT will provide support services pursuant to these Terms and Conditions. Digital Payment Technologies Corp. 1 Warranty and Scope of Service 2.11 "Problem" — A failure of the Hardware or Software to conform to the manufacturer's current Customer-level documentation. 2.12 "Original Installation and Training Fee" - The total amount on the Customer's Purchase Order to perform an installation and training. 2.13 "Reschedule" - Customer requests that a scheduled installation be rescheduled for a later date. 2.14 "Resolution" - Problem work-arounds, code changes and or patches to the Software, or access to a Maintenance Release or replacement of the Software. 2.15 "Repaired Parts Warranty" - The three-month warranty on repaired or replacement parts for Payment Stations out of warranty. 2.16 "Software" - The DPT software to be installed on a PC for use with one or more Payment Stations, all Pay Station firmware. 2.17 "T& M"—Time and Materials. 3. GENERAL TERMS AND CONDITIONS The points that follow are the General Terms and Conditions that apply to all DPT products either under the Standard Two Year Warranty or Extended Warranty coverage. 3.1. Regular customer support business hours are in accordance with the business hours described within the Terms section of this document. 3.2. The Standard Two-year Limited Warranty is in lieu of all other warranties expressed or implied, including warranties of merchantability and fitness for a particular purpose and excludes all liability for incidental or consequential damages for any cause whatsoever. 3.3. DPT reserves the right to change the standard terms and conditions of warranty coverage from time to time. However, the changes will only apply to new warranty and support contracts entered into after the changes are made. 3.4. Warranty coverage will be void if Customer fails to pay for equipment and/or services under the agreed upon terms listed on the quotation and subsequent invoice. Once full payment has been made, warranty coverage may be reinstated. 3.5. DPT will not be responsible for any loss of data and/ or revenue, or any incidental or consequential damages of any kind for any cause whatsoever. 3.6. DPT will at all times make best efforts to resolve any problem in accordance with these Terms and Conditions. 4. STANDARD TWO YEAR.LIMITED WARRANTY DPT's standard two-year limited warranty includes: Digital Payment Technologies Corp. 2 Warranty and Scope of Service O access to 24 x 7 telephone and email support from date equipment is shipped to one year from the date of acceptance testing for warranty-related matters; ® free telephone support during business hours for setup, installation and support matters; G discounted telephone support outside business hours for setup, installation and support matters; O coverage for all DPT Pay Station supplied parts through the availability of replacement parts when a Pay Station part is deemed defective, and includes all associated labour; e 1 business day shipping of replacement parts Monday to Friday, excluding holidays; O free software maintenance releases and upgrades for first two years. S. PAY STATION EXTENDED STANDARD WARRANTY SERVICES DPT's one-year Pay Station Extended Standard Warranty covers the same services covered under Standard two Year Warranty Services outlined earlier. Details of specific hardware and software services provided under Extended Warranty are covered below. 6. HARDWARE WARRANTY SERVICES 6.1. All DPT Payment Stations come with a two year parts and labour warranty. Any reference to hardware warranty below applies to DPT Pay Stations and spare parts only. 6.2. Warranty commences upon Customer's acceptance of the Equipment under the Master Purchase Agreement. 6.3. Repairs or replacement parts required as a result of , damage due to accident, improper handling or operation, shipping damage, abuse, misuse, unauthorized repairs or attempted repairs,vandalism or"Acts of God" are not included. 6.4. Hardware is covered only during the first two years under the Standard Two-year Limited Warranty and, and if purchased for an additional year(s) under the Extended Support Package. 6.5. Any parts, kits, options or upgrades purchased after the initial Equipment purchase will be covered under the warranty of the unit to which they are attached for the period remaining under that warranty. If the equipment is no longer covered under warranty, a 90 day warranty period is in effect for any upgrades or replacement spare parts provided. 6.6. For Pay Stations that contain the Canadian Standards Association ("CSA") certification, any field service performed, which alters or changes the electrical components in the system (for example, AC heater, AC junction box, and AC wiring), will result in loss of certification. In these situations, customers may re-certify by contacting a CSA International representative for a field evaluation or inspection (see http://www.csa- international.org/contact/ for contact details). In the United States, a CSA International representative can perform field evaluations of the equipment to ensure these meet the Digital Payment Technologies Corp. 3 Warranty and Scope of Service I requirements of the National Electrical Code (NEC), along with other nationally recognized U.S. standards. Approved products receive the CSA U.S. Field Evaluation label. In Canada, a special inspection is performed by a CSA representative. 6.7. With the exception of out of box failures immediately following installation, the Customer is solely responsible for the cost of re-certifying a Pay Station in the field should field service be required on an electrical component. Any replacement parts required as part of the failure of an electrical component will be covered under the standard / extended warranty in place or charged separately. 6.8. If an electrical or mechanical repair becomes necessary, please contact Customer service at DPT in order to obtain a Returning Materials Authorization ("RMA") number before the part is returned to DPT. A copy of the invoice is to be included with the part when it is returned to DPT. 6.9. Obtaining Warranty Service. To obtain warranty service for DPT Equipment located in North America, please contact DPT Customer Service. A DPT support specialist will determine if the Equipment is experiencing a problem covered under warranty. DPT will repair or, at its discretion, exchange Equipment which, during the term of its warranty, does not conform to that warranty. Depending on scope of the warranty for the Equipment, warranty service may be provided at the Customer's location, at a service center, or via other means. 6.10. Customer Replaceable Parts. If certain parts that DPT designates as "Customer replaceable" fail, DPT will provide the Customer with a replacement part. It will be the Customer's obligation to install the replacement part(s) and return the replaced part(s) in unaltered form to DPT as instructed. DPT may repair or replace defective parts with new parts, or with reworked parts that are the equivalent of new parts in performance. All parts that are replaced during the warranty period will become the property of DPT, and replacement parts will become the Customer's property once the parts they replace have been returned to DPT. Upon return of the defective part, if it is deemed that the part failure is due to any of the conditions outlined in section 6.3 above, the Customer will be charged for the full value of the part. In processing a replacement part, an invoice will be issued to the Customer for payment of the part replaced should the Customer decide to keep it. The Customer then has 30 days to return the part to receive a full credit. If the part is still not returned, the invoice will remain in effect and is payable. 6.11. Coverage for DPT Branded Hardware Only. This document addresses only warranty services for DPT-branded hardware products. It does not apply to warranty services for Digital Payment Technologies Corp. 4 Warranty and Scope of Service i software products or for third-party hardware products or services such as wireless carriers, Wi-Fi networks, computers and networks used to run DPT software. DPT will make a "best effort" attempt to assist the Customer or third party provider to fix the problem; however, support efforts that exceed 2 hours over the phone will be subject to additional charges. Support for issues related to these types of issues will be billed separately as per the charges outlined in the Master Purchase Agreement. 6.12. If a Customer has an integrated system containing either DPT and non-DPT products (or DPT products no longer under contract for DPT service), DPT will test and diagnose the equipment currently under DPT contract maintenance. If DPT determines that a non- supported system component is causing the hardware failure, DPT will request that the Customer remove the component; DPT will then re-test the system for correct operation. If the system continues to fail, the system will be repaired under normal contract maintenance. If the system is operating correctly, the Customer should be charged for the call on an hourly basis based on the rates in the Master Purchase Agreement. At the Customer's request, DPT may support other manufacturer's equipment. The upkeep of application and operating software backups are Customer responsibilities. 6.13. Modification Policy. Safety and mandatory modifications will be installed, when issued, at no charge to Customers with DPT logo products under annual maintenance contracts. For Customers with DPT logo products NOT under annual maintenance contracts, safety modifications, parts and instructions will be furnished at no charge. All other modifications and instructions will be furnished to Customers at the then current DPT prices. If the Customer requests DPT to install the modification, DPT shall install at the then current DPT T&M rates outlined in the Master Purchase Agreement. Third party products safety modifications for equipment under DPT maintenance will be installed at no charge when provided by the Customer. 6.14. Firmware Changes. In some cases, problems may be corrected or feature/function improved by updating the firmware in a product. In cases where firmware may be updated via a download utility, DPT will make such changes available via a web site. It is the Customer's responsibility to download the desired firmware update as directed by DPT and to install the update into the Customer's system(s). In cases where a firmware change corrects a design problem, DPT will provide remote installation assistance to the Customer for such firmware updates, on an as needed basis. In cases where a firmware change corrects a design problem and the firmware change required the physical replacement of a part (firmware is not downloadable), DPT will provide remote installation assistance and / or on-site support to the Customer for such firmware updates, on an as needed basis. Digital Payment Technologies Corp. S Warranty and Scope of Service In cases where the firmware change improves feature/ function, DPT will provide remote installation assistance and/or on-site support at DPT's applicable time and materials rates as outlined in the Master Purchase Agreement. Any on-site assistance to install downloadable firmware updates will be provided to the Customer at DPT's applicable time and materials rates as outlined in the Master Purchase Agreement. In some cases, spare parts include installed firmware. In cases where spare parts replacement includes firmware, where possible the firmware version in the installed parts will be set at the same version level as the parts replaced. If this is not possible, the firmware will be set to the most current version of the firmware. 6.15. Chargeable Firmware Upgrades. Firmware upgrades that are chargeable include: New currency issues by governments for coins and bills will result in the release of new firmware for coin acceptors and bill validators. Upgrades for these components will chargeable on a per component basis. Software releases that are deemed to add significant features to the product may be chargeable. 6.16. Hardware Engineering Changes / Field Retrofit Orders. DPT normally accomplishes the correction of highly unusual, across-the-product-line design, quality, or safety defects through an approved modification program, as documented by a Field Retrofit Order(FRO). FROs are distinct from warranty obligations in that warranty obligations may result from non-specific problems or defects occurring within the stated warranty period. FROs released and performed on products under warranty should not be treated as warranty service calls. Spare parts units that require upgrade as part of an FRO should be modified before modifying any equipment in the field. This procedure will prevent the possibility of replacing an already updated field unit with a unit that has not been updated with the latest FROs -effectively downgrading the unit. FROs are hardware/firmware changes that fix design/manufacturing problems. DPT entitles Customers to installation of FROs during their principal period of warranty (two years). DPT will make every effort to schedule installation to minimize disruption to the Customer's business processing and will charge for installation outside the second year of warranty at current local time-and-materials charges, unless the Customer has engaged the Extended Warranty Services offered by DPT. For FROs that are deemed to be manageable by a Customer, the Customer will be responsible for installing the change with remote support from DPT. Digital Payment Technologies Corp. 6 Warranty and Scope of Service 6.17. Time & Materials (T & M). T & M is defined as the repair or replacement of equipment required in order to return the equipment to the status requested by the Customer. T& M will be charged at the applicable hourly rate in the Master Purchase Agreement. T & M maintenance includes the price of all necessary parts and the labour required in the service provided, on a per incident basis. Application software and backups are Customer responsibilities; however, DPT can provide restoral service to the Customer as a supplemental, chargeable service. In this document, T & M will also be referred to as supplemental, chargeable service. 6.18. Part Charges for Non-Warranty Status. Customer will be charged the prices outlined in the Master Purchase Agreement for non-repairable parts. For repairable parts, the Customer will be charged processing and repair fees quoted in advanced. If a Customer cannot return a repairable part, the Customer will be charged the contract prices for that part. 7. SOFTWARE WARRANTY SERVICES 7.1. GENERAL OUTLINE OF SERVICES INCLUDED UNDER SOFTWARE WARRANTY: 7.1.1 Software is covered under a two year warranty, commencing upon Customer's acceptance of the Equipment under the Master Purchase Agreement. 7.1.2 Replacement of defective m ed i a o r documentation tation upon written notification (e.g. E- mail) to DPT. 7.1.3 Problems covered under warranty (media, documentation issues, and product not performing to specifications) are to be reported to DPT remotely via telephone or E- mail. 7.1.4 Free software upgrade releases 7.1.5 Assistance when installing new updated software 7.1.6 Access to telephone support 24 hours / 7 days a week; however, support outside of regular business hours may be chargeable. This support is restricted to support for the resolution of hardware or software problems and does not include telephone training. If it is deemed that the purpose of the call is for training, additional charges may apply. 7.1.7 DPT will use reasonable efforts, as resources are available at DPT's facilities to find a resolution for a reported warranty problem. DPT will only provide resolution effort during regular Business Hours, excluding DPT recognized holidays. 7.1.8 Time spent resolving reported problems that are outside the scope of warranty service is chargeable to the Customer on a time and material basis, unless the software product is also covered under a DPT software support agreement. Digital Payment Technologies Corp. 7 Warranty and Scope of Service 7.1.9 If multiple copies of the same software product are licensed, the warranty period for all copies begins the day following the date of DPT's invoice of the first copy to the Customer. 7.2. General outline of services NOT covered under Extended Warranty UNLESS SPECIFICALLY ADDRESSED FOR DPT PRODUCTS IN Master Purchase Agreement OR THE SECTION ABOVE: 7.2.1 Installation/ Update services. 7.2.2 Backup and recovery of software, other computer programs, or data. 7.2.3 On-site services. 7.2.4 System restoration (i.e. reloading of software, and data). 7.2.5 Additional copies of the software media. 7.2.6 Training on new features. 7.2.7 A 7 x 24 effort to resolve the reported problem. 7.2.8 Problems reported after the warranty period. 7.2.9 Consulting services. 7.2.10 Hardware upgrades as a result of changes in policies not within DPT's control. (for example, PCI Data Security Council requirements). If these hardware upgrades are required on the PC running the BOSS Back Office Management System, DPT will not charge the Customer for the re-installation of the BOSS. 7.3 Chargeable Software Support Services. DPT will charge separately for all other Software services not listed above as covered during the Warranty Period. Note: DPT has no obligation to provide Software services in these instances; any services provided are best efforts only. 7.4 Telephone Training. Training issues that were covered within the standard DPT operating manuals and include processing credit cards and modem problems are not included and will be charged on an hourly basis. Arrangements for training can be made through your Regional Sales Manager. 7.5 Software Reinstallation. The Standard Two-year Limited Warranty does not apply to the re-installation of software due to general computer related problems, such as but not limited to viruses, new computer or user errors. Re-installation of software will be charged on an hourly basis. The Standard Two-year Limited Warranty does apply to assistance when installing new software due to a patch upgrade or a purchased license enhancement. 7.6 Limitations of Liability. DPT may provide the Customer with Software that bears the logo or copyright of another company. If the Customer receives this Software with terms from the other company addressing a warranty period, the other company's terms apply, and — unless specifically agreed — DPT provides no warranty service. Digital Payment Technologies Corp. 8 Warranty and Scope of Service I Unless otherwise agreed in writing, DPT shall not assume the warranty obligations of any other party. Upon request by the Director, DPT shall provide information about third party warranties for software it furnishes to the County under this Agreement. 7.7 Emergency Software. This category includes software maintenance releases (patches and point releases) that fix a particular problem for the County. Emergency software will typically be ordered by the Project Manager in the course of troubleshooting and problem resolution. For Project Manager ordering,the following information is required: o Customer Name e Payment Station Number o Current Software Levels Software to fix a particular problem may already exist as a result of previous development, or may need to be developed for a new problem that has been identified. 8. CUSTOMER RESPONSIBILITIES (ALL WARRANTY SERVICES) The following are responsibilities of the Customer in order to receive Warranty service. Failure of the Customer to conform to any of the items listed below will relieve DPT of its obligation to attempt to provide a resolution for reported warranty problem(s) during the Warranty Period. 8.1. Process for Reporting Issues. Contact DPT promptly when the Customer believes that Equipment under warranty requires repair, and follow DPT's problem determination, problem analysis, and service request procedures. When making a request for service, Customers must identify the software having the problem, provide their Customer number and the hardware configuration and serial number of the system running the software with the problem, its physical location, the name, release and version number of the operating system software and a description of the problem. 8.2. Customer Efforts. Use reasonable efforts to assist DPT in diagnosing and performing repairs, including as applicable, but not limited to: making Customer personnel available on site to perform reasonable troubleshooting and remedial corrective maintenance activity; providing direct phone or electronic contact between DPT's phone agent and Customer personnel; and providing remote access to the suspect piece of Equipment. 8.3. Software Availability. To assist in problem resolution, DPT may ask Customers to provide a copy of the application program that is experiencing a problem with DPT's software or hardware products. DPT will ensure any requested application programs are removed after problem resolution. 8.4. Replication of Problems. In some cases, the Customer may be asked to replicate the problem at the Customer's site utilizing the unaltered version of the software experiencing the Problem; and provide a copy of an unaltered version of the software to DPT that is experiencing the problem. 8.5. Internet Access. The Customer must have Internet access available on the Back Office computer so that DPT can access the Customer's system remotely, Digital Payment Technologies Corp. 9 Warranty and Scope of Service 8.6. Isolating Problem. The Customer must remove all features, parts, options, alterations, and attachments not supplied by DPT as part of the Equipment to help diagnose where the problem is occurring. 8.7. Cash Removal. Remove any funds contained in the Equipment. DPT will service Equipment containing funds only when the cash container cannot be opened or removed prior to repair, and in that instance will only provide on-site service in the presence of the Customer's authorized representative. 8.8. Removal of Confidential Information. Secure all programs and data, and remove all confidential or proprietary information contained in the Equipment, making such backups thereof, as the Customer deems appropriate to protect such items. The Customer will unload and reload programs and data as may be necessary to permit repairs or component exchanges, and will perform necessary application audit or recovery routines. 8.9. Computer Requirements. The Customer will be responsible for ensuring that the Software is installed on a computer that meets or exceeds the minimum requirements outlined by DPT. The Customer acknowledges that upgrades to the Software and increases in the size of databases may require upgrades to the computer hardware. The Customer will be responsible for any upgrades to the computer that may be required. 8.10. Equipment Compliance and Proper Maintenance. The Customer will also be responsible for the proper operation and maintenance of the Software in accordance with DPT's recommendations and requirements, and for the proper operation and maintenance of the computer on which the Software is installed and the operating system and other software installed on such computer. Equipment must also be in compliance with IEEE standards for electrical power and grounding quality. 8.11. Enclosure maintenance for all external components in DPT Payment Stations will be the responsibility of the Customer. DPT recommends that the Customer contact a local locksmith for any required service on the Payment Station locks. Damage to the locks through vandalism will not be covered by DPT. Repairs/replacement of the components or the entire lock and associated labour (plus locksmith drilling expenses, if needed are � �p g p ) Customer-chargeable on a time and materials basis. Prices for such services are outlined in Master Purchase Agreement. 8.12. Future Equipment Changes. Inform DPT of changes in Equipment or component locations. 8.13. On Site Assistance. If on site assistance is required, the Customer will not permit anyone other than DPT or a DPT certified reseller to perform service on Equipment under warranty, unless directed by DPT. 8.14. Working Conditions. Where applicable, provide safe and adequate working conditions for DPT's maintenance personnel, including appropriate utility service and local telephone extensions. 8.15. Software Responsibilities. For software issues, the Customer is responsible for installation, testing, and operation of the software and all upgrades. For all DPT software, the customer is responsible for operating its equipment, providing back-up equipment and services upon Digital Payment Technologies Corp. 10 Warranty and Scope of Service product failure, isolating and documenting software problems, safeguarding all programs' data and removable storage media and reloading programs and data. 9e ®PT'S RESPONSIBILITIES (ALL WARRANTY SERVICES) DPT's responsibilities for the performance of Warranty Service are outlined in the points below. 9.1. DPT Activities Covered Under Warranty DPT will be responsible for loss of, or damage to; Equipment while it is 1) in DPT's possession or 2) in transit, at DPT's expense. For extended support warranty coverage upon the delivery of equipment, the services outlined within the terms of this document apply. 9.2. Response Guidelines. The table below represents guidelines for DPT's responses to the requests it receives for assistance. DPT's objective is to meet the guidelines for 75% of requests for assistance it receives. Classification of Initial call back Initial Action Interim Fix(4) or Permanent Fix or Problem(1) acknowledging Plan(2) and Status Workaround(5) Long term action request for Report (3) plan towards assistance; Permanent Fix engineer assigned to problem Critical 1 hour 4 hours 1 day 10 days Serious 1 hour 8 hours 1 day 15 days Medium 4 hours 3 days from initial 4 days 30 days call back Low 48 hours 4 days 8 days Next Release(6) Enhancement 5 days Notes: • Times shown represent time elapsed from initial call or email to DPT requesting assistance. • A day is a regular DPT business day is equal to the Business Hours described in the Terms section of this document. • User means a Customer. (1) Problems will be classified by DPT as follows: Critical refers to the Software not being usable. A Critical problem stops the user's production, results in lost or destroyed data and/or causes a feature failure that cannot be avoided by alternate methods. A Critical problem requires an immediate correction which is not already available. Digital Payment Technologies Corp. 11 Warranty and Scope of Service Serious refers to a major function or feature of the Software failing to function in accordance with the specifications for the Software. A problem may be Serious if a Workaround (5) is extremely difficult for the user to implement or is not acceptable to the user and the use of the Software is significantly impacted. Medium refers to a minor function or feature of the Software failing to function in accordance with the specifications for the Software. Low refers to a problem with the function of the Software that the user can circumvent. A problem may be classified as Low if the user can continue to use the Software with only slight inconvenience. Enhancement refers to a request for a minor feature to be added or a minor improvement to the Software to make it more user-friendly or efficient. (2) An Action Plan will set forth: (a) the name of the Customer; (b) the actions to be taken; (c) the party responsible for each action; (d) the estimated completion time for each action; and (e) a contingency if the desired results are not achieved. Actions may include, without limitation: remote dial into the user's system for direct observation, on-site service by a qualified engineer, reclassifying the problem and changing the resources assigned to the problem. (3) A Status Report is a summary of the problem, including a description of the possible cause of the problem, the work done towards resolving the problem, the Action Plan and the date estimated for a Fix to be available to solve the problem. (4) A Fix is a change in the Software that solves a problem in the Software. A Fix can be temporary or permanent. A permanent Fix provides a permanent solution to the problem. (5) A Workaround is a temporary solution to the problem that restores the operational capacity of the Software to the user without severely compromising the performance of the Software or unreasonably inconveniencing the user, until a permanent Fix is available. A Workaround could include a configuration change or a change in documentation (6) Next Release means the next release of the Software, whether a maintenance release of the same version of the Software that incorporates Fixes to identified problems, or, if there is no further maintenance release of the same version of the Software, a new version of the Software that includes new features and Enhancements as well as Fixes to identified problems in previous versions. 9.3. DPT Activities Not Covered Under Warranty. Certain service activities and materials are not covered by DPT's warranty and will be charged to the Customer at support prices outlined in the Master Purchase Agreement. These include, but are not limited to warranty claims for Equipment found by DPT to be in good operating condition and repairs due to: 9.3.1 Alterations or attachments not provided by DPT, approved by DPT in writing, or compatible with DPT's standard interfaces. 9.3.2 Third party delivered services or attachments that could include electrical and networking interfaces(GSM, CDMA,Wi-Fi, and Ethernet). Digital Payment Technologies Corp. 12 Warranty and Scope of Service 9.3.3. Improper use of, or failure to use or replenish, supplies (e.g., consumables such as batteries and ribbons), or use of supplies not meeting DPT's specifications. 9.3.4 Any negligence, misuse, or abuse by Customer or a,third party 9.3.5 Failure to perform regular cleaning, inspection, adjustment or preventive maintenance activities. 9.3.6 Failure to operate Equipment in accordance with DPT's power, environmental and other specifications. 9.3.7 Movement of Equipment by anyone other than DPT or a certified DPT reseller. 9.3.8 Failure to adhere to DPT site preparation standards. 9.3.9 Damage resulting from fire originating outside of DPT-furnished Equipment, water or other acts of God. 9.3.10. Use of Equipment above the designated levels or outside of environmental limits, which DPT has communicated to the Customer. 9.3.11 Damage ordinarily covered by insurance. 10. INSTALLATION SERVICES 10.1. Delivery. DPT will deliver products to a Customer-specified location. Customer will inspect and test all Equipment in accordance with the Master Purchase Agreement. Exceptions are listed in the product specific section. 10.2. Hardware Installation. If products require a special physical environment, DPT will notify the Customer. The Customer must agree to provide that environment prior to installation. DPT through its sub-contractor will perform the following installation services: 10.2.1. Site preparation verification. 10.2.2 Unpacking of equipment from any DPT packaging. DPT defines unpacking of equipment as: • Removing of tape and protective wrapping • Removing internal packing materials and braces • Removing any other packing materials that DPT used to package the equipment 10.2.3 Physical installation of equipment at the Customer site in accordance with DPT's documented installation guidelines. 10.2.4 Verification of equipment operation. DPT provides basic installation support during regular Business Hours, excluding holidays. Depending on the type of Digital Payment Technologies Corp. 13 Warranty and Scope of Service equipment, DPT will calculate charges either from a pre-determined installation price schedule or by multiplying the applicable hourly rate by the installation hours for each unit. Installation rates include all travel time to Customer sites within a predetermined radius of the Customer Services location as local practices specify. 10.2.5 De-installation. During an installation, if the Customer requires DPT to remove old equipment, DPT will de-install the Customer's equipment for an additional fee. De-installation includes the removal of cables and relocating the equipment. DPT will calculate charges for hardware de-installation by multiplying the applicable hourly rate by the de-installation hours for each unit. If the Customer has integrated a system, DPT considers de-installation of the non-DPT equipment a billable, or supplemental service. 10.2.6 Supplemental Installation. Supplemental installation functions are those additional services not specifically included in the "basic installation" definition. DPT sells these services separately and makes them available on a chargeable hourly basis. Supplemental installation functions may include, but are not limited to,the following tasks: ® Standby(DPT personnel on pager in case there is a problem); ® Travel beyond a pre-determined radius of service location as specified by local practices; ® Customized cable installation; Custom cable connections; ® Performing site preparation in accordance with DPT specifications; ® Installation and tuning of any software (to the operating system prompt); ® Installation of database and third party communications channels; and After hours, Saturday, Sunday, or holiday installations. DPT will calculate installation of upgrades and kits after initial equipment installation by multiplying the hourly installation rate by the installation hours for each unit plus travel time. 10.3. Installation Delays, Reschedule & Cancellation Policy. DPT will charge at the prevailing hourly rates for installation delays caused by inappropriate site preparation as stated in the site preparation documentation, equipment availability, or other circumstances beyond the control of DPT. Installation services are scheduled events requiring ten (10) business days notification to DPT by the Customer. Installations scheduled by the Customer with less than the appropriate notification will be considered expedited requests and subject to additional fees. The decision regarding DPT's availability to perform an expedited request will be made on a case by case basis. Digital Payment Technologies Corp. 14 Warranty and Scope of Service 10.4. Charges. DPT shall charge the Customer for all installations that are: rescheduled within ten (10) business days, expedited within five (5) business days, or cancelled within five (5) business days of the original installation date. 11. TRAINING SERVICES DPT strongly recommends that all new Customers should be trained on Equipment hardware and software in order to maximize functionality and minimize support problems. 11.1. Training Topics Covered. A general outline of the topics covered during training includes: Equipment inspection Hardware overview Maintenance review Installation of Back Office Management Software Back Office Software training Loading of rate table and configuration Reports for Enforcement-30 Minutes Any requirements for training outside of these general topics may be charged separately. 11.2. Equipment Required. The Customer must provide access to a computer workstation that matches the requirements outlined within our Installation Guide.11.3. Personnel. Respondent shall provide, at no additional charge, a minimum of eighty (80) hours of training collectively at a designated City of Miami Beach Parking Department facility for each City employee to develop expertise in the maintenance and repair of their product, including, but not limited to: 1. Installation; 2.Maintenance; 3. Troubleshooting repairs; 4. operations-programming, inventory; 5. Collections; 6. Respondents shall provide a thorough outline of the training content and provide a training schedule for both software and hardware. The schedule shall include periodic refresher training (continuing education) including, but not limited to, emphasis on particular areas of the City of Miami Beach Parking Department's choice and upgrades of software and/or hardware. All operating manuals that support installation, maintenance and user information complete with wiring diagrams and specifications shall be in English. This must be provided at no additional charge. 11.4. Training Delays,Reschedule & Cancellation Policy. DPT will charge at the prevailing hourly rates for training delays caused by personnel not making themselves available, equipment or access to equipment not being made available, or other circumstances beyond the control of DPT. Training services are scheduled events requiring ten (10) business days notification to DPT by the Customer. Training scheduled by the Customer with less than the appropriate notification will be considered expedited requests and subject to additional fees. The Digital Payment Technologies Corp. 15 Warranty and Scope of Service decision regarding DPT's availability to perform an expedited request will be made on a case by case basis. 11.5. Charges. DPT shall charge the Customer for all training sessions that are: rescheduled within ten (10) business days, expedited within five (5) business days, or cancelled within five (5) business days of the original installation date. Digital Payment Technologies Corp. 16 Warranty and Scope of Service Exhibit EMS TERMS AND CONDITIONS OF SERVICE EMS Customer Agreement THIS EMS CUSTOMER AGREEMENT GOVERNS THE PROVISION AND USE OF THE EMS SERVICES, WIRELESS DATA SERVICES AND EMS-RELATED SUPPORT SERVICES PURCHASED BY THE CITY OF MIAMI BEACH ("CUSTOMER") FROM DIGITAL PAYMENT TECHNOLOGIES CORP. ("DPT"). BY CLICKING THE BOX ON THIS WEBSITE INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A CORPORATE OR OTHER LEGAL ENTITY YOU HEREBY REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT,AND "CUSTOMER"SHALL MEAN SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY OR YOU OR SUCH ENTITY DO NOT AGREE TO THE TERMS AND CONDITIONS SET OUT IN THIS AGREEMENT, YOU MUST NOT ACCEPT THIS AGREEMENT AND NEITHER YOU NOR SUCH ENTITY MAY USE THE SERVICES. 1. DEFINITIONS. In this Agreement: (a) "Activation Date" means the first date that each pay station unit is enabled by DPT to connect to the Services. (b) "Affiliate" means, in respect of an entity, any entity which directly or indirectly controls, is controlled by, or is under common control with such entity. "Control" for purposes of this definition, means direct or indirect ownership or control of more than 50%of the voting interests of an entity. (c) "Agreement" means this EMS Customer Agreement, including all Sales Quotes. (d) "Confidential Information" means and includes any written or orally or visually disclosed information relating to the disclosing party's business identified as "confidential" or which the receiving party should reasonably know is confidential or not generally known to the public, including,without limitation: (i) all know-how, technology and other proprietary information owned, licensed, used or developed by the disclosing party, including proprietary rights protected by trade secret and other intellectual property rights, and (ii) all information relating to the disclosing party's business, the Services, and to all other aspects of the disclosing party's structure, personnel, operations, financial matters, marketing, commercial strategies, customer lists, customer data, contractual records, correspondence, products, programs, devices, concepts, inventions, designs, methods, data, and items provided to the disclosing party by third parties subject to restrictions on use or disclosure. (e) "Documentation" means the documentation, help files, user manuals, handbooks and any other written or electronic material relating to the EMS Services provided by DPT to its customers from time to time. (f) "DPT System" means, in respect of the EMS Services, the entire physical operation(s), located at the DPT facilities designated by DPT from time to time to host the EMS Services, including all networks and servers, hardware and software utilized in the provision of the EMS Services located behind the Point of Access. (g) "Effective Date" means the date on which Customer first accepts this Agreement. (h) "EMS Services" means the Enterprise Management System services subscribed to by Customer as set out in the Sales Quote(s). -2- (i) "Fees" means the fees for the Services as set out in the Sales Quote(s), and any other amounts payable under this Agreement,as calculated from the Activation Date. (j) "Rion-Conformity" means the failure of the EMS Services software to perform according to the Documentation. (k) "Point of Access" means DPT's border router(s) which is (are) used to establish connectivity from the DPT System to DPT's Internet service provider and the public Internet. (1) "Representatives" means, in respect of a party, the directors, officers, employees, agents and contractors of such party. (m) "Sales Quote(s)" means the sales quote forms executed by Customer from time to time setting out the details of the Services subscribed to by Customer, including applicable fees, which upon execution by Customer will be incorporated by reference into and form an integral part of this Agreement. (n) "Services" means the EMS Services, Wireless Data Services, Support Services and/or any additional services. (o) "Support Services" means EMS technical support services purchased by Customer, as described in the pay station warranty description,as amended from time to time. (p) "System Availability Period" means, in respect of the EMS Services, twenty-four (24) hours per day,seven(7)days per week excluding the System Maintenance Period. (q) "System Maintenance Period" means, in respect of the EMS Services, scheduled maintenance periods during which EMS Services access will not be available to Customer due to required system maintenance, upgrades,and other hosting requirements for the DPT System. (r) "Wireless Data Services" means the third party wireless data services, if any, purchased by Customer from DPT for the purpose of enabling communications between the DPT System and Customer's parking pay stations. All other terms defined in this Agreement shall have the meanings ascribed thereto. 2. TERM. This Agreement shall commence on the Effective Date and remain in full force and effect until terminated in accordance with its terms. 3. EMS SERVICES. (a) Subject to the terms of this Agreement, DPT will supply the EMS Services subscribed to by Customer, and Customer is granted a limited, non-exclusive, non-transferable right to access and use EMS Services software, solely as necessary for Customer's use of the EMS Services for its internal business purposes. (b) DPT will provide Customer with one(1) administration account(login and password)to access the EMS Services on the DPT System. (c) DPT will provide the EMS Services in accordance with the following standards: (i) DPT is classified under the PCI Security Standards as a Level 1 Service Provider. The EMS Services will remain in compliance with current PCI security standards at all times; (ii) DPT will be responsible for delivery of access to the EMS Services on the DPT System only up to and including the Point of Access, and is not responsible for any failure due to Customer's telecommunications connections, facilities (including internal local area networks(LAN))or local infrastructure; (iii) DPT will use all reasonable efforts to ensure the EMS Services will be available during the System Availability Period; -3- (iv) DPT will provide Customer with at least 48 hours prior electronic notice of any scheduled System Maintenance Period; (v) DPT shall have the right to implement updates and upgrades to any software used in providing the EMS Services, in its sole discretion; (vi) DPT will respond to incidents that have been reported by Customer within the response times set out in the DPT Support Services description;and (vii) in the event of a DPT System failure, DPT will use commercially reasonable efforts to complete data recovery requests using the most recent version of the backup data, databases, applications and configuration pieces required to restore Customer data. 4. RESTRICTIONS ON USE OF EMS SERVICES. (a) Customer shall use the EMS Services only for DPT parking pay stations in accordance with the Documentation and any other instructions issued by DPT from time to time. Failure to use the Services in accordance with instructions provided by DPT may result in failure of all or any part of the Services, and/or accidental loss of data or data integrity. If Customer does not understand the requirements for the proper use of the EMS Services, Customer must contact DPT for additional information. (b) Customer may make copies of the Documentation solely for its own internal purposes in conjunction with its use of the EMS Services. Copyright and other proprietary rights in the Documentation shall remain vested in DPT. Customer may not remove any title, trademark, copyright and/or restricted rights or proprietary notices or labels from, or otherwise modify the Documentation,and all copies of the Documentation must include all such notices and labels. (c) Customer shall restrict access to the EMS Services to its employees or contractors, solely as required for its internal business purposes. Without limiting the generality of the foregoing, Customer may not sell, rent, loan or otherwise grant any rights in or to the EMS Services, or permit any other party to do so. (d) Customer agrees not to: (i) introduce any kind of malware, including but not limited to viruses, worms, Trojan horses or other harmful code that may damage the operation of the EMS Services or the DPT System; (ii) use the EMS Services in any manner which could damage, disable, overburden or impair any part of the DPT System, or interfere with any other customer's ability to use the EMS Services or the DPT System; (iii) attempt to gain access to other customers' accounts through any manner of hacking or password mining or other means; (iv) attempt to embed the EMS Services within another website; (v) attempt to use such methods as SQL Injection, Cross Site Scripting, Remote File Inclusion, Cross Site Request Forgery and any other methods not authorised by DPT to gain access to the DPT System or the EMS Services; (vi) attempt a Denial of Service(DOS)attack of any kind; (vii) use the EMS Services or the DPT System to transmit SPAM, junk email or other unsolicited email of any kind;or (viii) in connection with the Services, engage in conduct that would constitute a criminal or quasi-criminal offence, that could give rise to civil liability, intellectual property rights -4- infringement, or privacy rights violations, or that would otherwise violate any applicable local,provincial,state,federal or international law,or accepted Internet protocol. 5. WIRELESS DATA SERVICES. (a) If purchased by Customer, DPT will provide the Wireless Data Services, supplied by DPT's underlying third party wireless data services carrier, to Customer. Customer acknowledges and agrees that(i)Customer has no contractual relationship with the third party wireless data services carrier, (ii) Customer is not a third party beneficiary of any agreement between DPT and the carrier,and(iii)that the wireless data services carrier shall have no liability of any kind whatsoever to Customer, or any party deriving rights through Customer, whether for breach of contract, warranty, negligence,strict liability,tort,or otherwise. (b) Customer shall use the Wireless Data Services only in connection with the EMS Services and DPT parking pay stations. (c) Customer agrees that it will at all times comply with and abide by all terms and conditions established by DPT from time to time for the use of and access to the Wireless Data Services, and acknowledges that the Wireless Data Services may be restricted or cancelled by DPT or the underlying data services carrier if there is a reasonable suspicion of abuse or fraudulent use of the services. (d) Customer may not resell the Wireless Data Services to any other person. (e) Customer has no property right in any wireless number assigned to it in connection with the Wireless Data Services,and understands that such number can be changed. (f) Customer will provide DPT with prompt notice of any suspected abuse or fraudulent use of the Wireless Data Services of which it becomes aware. 6. SUPPORT SERVICES. DPT will provide the Support Services in accordance with the EMS technical services description, as amended from time to time. Support Services are limited to those set out in the services description, and expressly exclude any additional services required to correct any Non- Conformities resulting from the causes described in Subsection 11(b). Any additional technical support may be agreed by DPT on a case-by-case basis, and shall be charged on a time and materials basis at DPT's then-standard rates therefor. 7. FEES AND PAYMENT. (a) Customer agrees to pay to DPT the Fees plus all applicable taxes in accordance with this section. (b) The initial invoice will be issued on or about the Activation Date and the first month's Fees will be prorated to reflect such date. Except as otherwise set out in the Sales Quote(s), DPT will issue monthly invoices for Fees thirty (30) days in advance of each month of the calendar year. Payment terms are net thirty(30) days from the date of invoice and payable to DPT as set out in the invoice. (c) Customer shall pay interest on any invoiced amounts which are unpaid after 30 days at a rate of 1.5% per month (18% per annum, effective rate) or the maximum amount allowed by law (whichever is less), from the date such amounts become due and payable. Customer also agrees to pay all costs incurred by DPT to collect any overdue amounts. (d) Without limiting any other rights and remedies which DPT may have, DPT shall also have the right to suspend or terminate any or all of the Services upon notice but without any liability to Customer or any other party, if any Fees or other amounts owing by Customer to DPT remain unpaid after 60 days, including any charge backs for NSF checks. -S- (e) All Fees are exclusive of all taxes, duties and levies of any kind, including any sales, use, excise, value-added and other applicable taxes, withholdings, and governmental charges (collectively, "Taxes"). Customer shall pay all applicable Taxes, other than taxes on DPT's income. If DPT pays any such amounts on behalf of Customer, Customer shall reimburse DPT upon presentation of proof of payment. 8. OWNERSHIP. (a) Customer acknowledges that DPT has developed and uses valuable technical and non-technical information,trade secrets, know-how and the like in the supply of the Services. Customer agrees that, except for the limited right to use the Services as set out in this Agreement, all rights, title and interest in and to the Services, the EMS software, the DPT System, Documentation, and any other hardware, software, equipment and materials used by DPT in conjunction with the delivery of the Services,shall remain vested in DPT or its third party suppliers. (b) Each party recognizes and acknowledges the great value of the goodwill associated with the name and trademarks of the other party, and the identification of the proprietary party's goods or services therewith. Each party agrees that it obtains no rights,title or interest of any kind in or to any of the trademarks,trade names, logos,service marks or other markings belonging to the other party or its suppliers. (c) The parties acknowledge that at all times Customer will remain the owner of its transaction data. DPT shall not at any time use Customer's data or disclose Customer's data to any third parties, except that DPT may store, back-up and archive Customer's data. 9. CONFIDENTIALITY. (a) DPT acknowledges that all Confidential Information it discloses pursuant to this Agreement may be subject to disclosure (which may include inspection and copying), without limitation pursuant to State of Florida public records law including, without limitation, Chapter 119, Florida Statutes, as same may be amended from time to time. Notwithstanding the forgoing, each party agrees to protect and safeguard Confidential Information of the other party from loss, theft or destruction using the same degree of care as it uses to protect its own confidential information of a like nature, but in no event less than a reasonable standard of care. 10. CUSTOMER LIABILITY. (a) To the extent provided by applicable law, and subject to the limitations on Customer's liability pursuant to Section 768.28, Florida Statutes (as same may be amended from time to time), Customer shall be solely responsible for, and shall hold DPT, its third party suppliers, and their respective Representatives harmless from any loss, damage or liability arising solely in connection with: (i) Customer's inputs, selection and use of the Services, and all data, reports, statements and other content transmitted, posted, received or created on the DPT System through Customer's account,even if transmitted, posted, received or created by a third party; (ii) Customer's or its Representative's use, misuse, failure to use, or inability to use the Wireless Data Services or any other data services required for the use of the EMS Services,including any abuse,fraudulent use or unauthorized access thereto;and (iii) Any breach by Customer and/or its Representatives of any of the terms and conditions of this Agreement. (b) Without limiting the generality of 10(a), and to the extent provided by applicable law, and subject to the limitations on Customer's liability pursuant to Section 768.28, Florida Statutes (as same -6- may be amended from time to time), Customer agrees to hold harmless the underlying Wireless Data Services carrier and its officers, employees and agents against any and all claims, including without limitation claims for libel, slander, or any property damage, infringement, personal injury or death, arising in any way, directly or indirectly, in connection with the use, misuse, failure to use, or inability to use the Wireless Data Services, including any abuse, fraudulent use or unauthorized access thereto, except where the claims result from the underlying carrier's gross negligence or willfull misconduct. 11. LIMITED WARRANTY. (a) DPT warrants to Customer that, for the duration of this Agreement, the EMS Services will substantially conform to the specifications set out in the Documentation, as revised by DPT from time to time. (b) The foregoing warranty shall not apply to Non-Conformities that result from any cause beyond the reasonable control of DPT including, but not limited to: (i) Customer's failure to: (A) prepare and maintain a technical environment that meets the specifications provided by DPT from time to time, (B) provide necessary communications mechanisms (including connections to pay station units)as specified by DPT from time to time,or (C) maintain pay station units in good repair in accordance with DPT's recommendations and requirements for operation, maintenance and repair; (ii) the use of the EMS Services in combination with apparatus, systems, products or services where such combination was not provided, proposed, recommended or approved by DPT,or contemplated in the Documentation; (iii) unauthorized modifications or repairs to any equipment supplied by DPT(including pay station units) by Customer or any person not approved by DPT;or (iv) failures relating to Customers computing environment including, without limitation, electrical failure, Internet connection problems, communications problems, or data or data input, output, integrity, storage, back-up, and other external and/or infrastructure problems, which, as between Customer and DPT, shall be deemed 'to be under Customer's exclusive control and sole responsibility. (c) DPT shall have no responsibility and provides no representations or warranties with respect to any third party hardware, software or services, whether supplied in connection with this Agreement or otherwise. (d) If Customer notifies DPT in writing of a breach of the foregoing limited warranty, DPT shall, at its cost and expense, promptly, diligently and in good faith continue to completion, using commercially reasonable efforts accounting for the circumstances, the correction or bypassing, in DPT's reasonable discretion, of the Non-conformity within the period required under the Support Services or such other period as may be mutually agreed by both parties depending on the nature and severity of the Non-conformity. 12. EXCLUSION OF WARRANTIES. (a) EXCEPT AS EXPRESSLY PROVIDED IN SECTION 11, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, DPT AND ITS THIRD PARTY SUPPLIERS HEREBY DISCLAIM ALL OTHER REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, WHETHER ARISING UNDER STATUTE, FROM A COURSE OF DEALING, USAGE, CUSTOM OF THE TRADE OR OTHERWISE, -7- REGARDING THE SERVICES, THE DOCUMENTATION, OR ANY OTHER PRODUCTS OR SERVICES PROVIDED OR FAILED TO BE PROVIDED UNDER THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABLE QUALITY, MERCHANTABILITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT,ACCESSIBILITY, PRIVACY OF FILES OR SECURITY. (b) DPT DOES NOT WARRANT THAT THE SERVICES OR ANY OTHER PRODUCTS OR SERVICES PROVIDED HEREUNDER WILL BE UNAFFECTED BY BUGS, VIRUSES, ERRORS OR OTHER PROGRAM LIMITATIONS, NOR DOES DPT WARRANT THAT CUSTOMER'S USE THEREOF WILL BE UNINTERRUPTED, ERROR-FREE OR WILL MEET ALL OF THE CUSTOMER'S REQUIREMENTS. IN ADDITION, THE WIRELESS DATA SERVICES ARE NOT GUARANTEED AGAINST EAVESDROPPERS, HACKERS, DENIAL OF SERVICE ATTACKS OR INTERCEPTORS AND NEITHER DPT NOR THE UNDERLYING WIRELESS DATA SERVICES CARRIER CAN GUARANTEE THE PRIVACY OR SECURITY OF WIRELESS TRANSMISSIONS. (c) THIS LIMITED WARRANTY GIVES THE CUSTOMER SPECIFIC LEGAL RIGHTS. THE CUSTOMER MAY HAVE OTHER RIGHTS, WHICH VARY FROM LOCATION TO LOCATION, DEPENDING UPON THE APPLICABLE LAW OF SUCH LOCATION. 13. LIMITATION OF LIABILITY AND DAMAGES. (a) TO THE MAXIMUM EXTENT PERMITTED BY LAW: DPT'S, ITS THIRD PARTY SUPPLIERS' AND THEIR RESPECTIVE REPRESENTATIVES' TOTAL COLLECTIVE. LIABILITY ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT, AND/OR ANY PRODUCTS OR SERVICES DELIVERED OR FAILED TO BE DELIVERED UNDER THIS AGREEMENT, SHALL BE LIMITED TO THE ACTUAL DIRECT DAMAGES SUFFERED BY CUSTOMER, NOT TO EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM. TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS SHALL BE LIMITED TO AN AMOUNT EQUAL TO THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO DPT FOR THE SERVICES DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE MOST RECENT CLAIM. IN NO EVENT WILL DPT OR ITS THIRD PARTY SUPPLIERS BE LIABLE IN ANY WAY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR AGGRAVATED DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF USE, DATA, INCOME, BUSINESS, PROFIT, GOODWILL, ANTICIPATED REVENUE, FAILURE TO REALIZE EXPECTED SAVINGS,OR OTHERWISE. (b) WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, DUE TO THE NATURE OF INTERNET AND WIRELESS TRANSMISSIONS, CUSTOMER AGREES THAT NEITHER DPT NOR THE UNDERLYING WIRELESS DATA SERVICES CARRIER SHALL BE LIABLE FOR ANY LOSS, COSTS OR DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH: ANY LACK OF PRIVACY OR SECURITY OF WIRELESS TRANSMISSIONS; WIRELESS DATA SERVICES INTEROPERATIBILITY, ACCESS OR INTERCONNECTIONS WITH THE DPT SYSTEM OR THE EMS SERVICES; WIRELESS DATA SERVICE DEFECTS, SERVICE LEVELS, DELAYS OR INTERRUPTIONS; ANY INTERRUPTION OR ERROR IN ROUTING OR COMPLETING CALLS OR OTHER TRANSMISSIONS; LOST OR ALTERED MESSAGES OR TRANSMISSIONS; OR UNAUTHORIZED ACCESS TO OR THEFT,ALTERATION, LOSS OR DESTRUCTION OF CUSTOMER'S CONTENT, DATA, PROGRAMS CONFIDENTIAL INFORMATION OR SYSTEMS. (c) NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THIS AGREEMENT MAY BE BROUGHT BY EITHER PARTY TO THIS AGREEMENT AGAINST THE OTHER, MORE THAN TWELVE (12) MONTHS AFTER THE FACTS GIVING RISE TO THE CAUSE OF ACTION HAVE OCCURRED, REGARDLESS OF WHETHER THOSE FACTS BY THAT TIME ARE KNOWN TO, OR OUGHT REASONABLY TO HAVE BEEN DISCOVERED BY. THE PARTY SEEKING TO BRING ACTION. (d) THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF THE CAUSE OF ACTION, WHETHER ARISING UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR -8- OTHERWISE, AND REGARDLESS OF WHETHER DPT, ITS THIRD PARTY SUPPLIERS AND/OR THEIR REPRESENTATIVES KNEW, OR SHOULD HAVE KNOWN ABOUT THE POSSIBILITY OF SUCH DAMAGES. (e) CUSTOMER AGREES (AND, AS TO SECTION 13(c), CUSTOMER AND DPT AGREE) THAT THE LIMITATIONS OF LIABILITY SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT, WITHOUT WHICH DPT (AND, AS TO SECTION 13(c), WITHOUT WHICH CUSTOMER AND DPT)WOULD NOT HAVE ENTERED INTO THIS AGREEMENT. (f) BECAUSE THE LAWS OF SOME LOCATIONS DO NOT ALLOW THE LIMITATION AND/OR EXCLUSION OF LIABILITY,THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO ALL CUSTOMERS. 14. TERMINATION. (a) Either party may terminate this Agreement without cause by written notice to the other party, which termination shall be effective as of the last day of the calendar month following the month in which notice of termination is received. (b) Either party may terminate this Agreement if the other party breaches any of its representations or warranties, or any other material obligation under this Agreement, and fails to remedy such breach with thirty(30)days of receipt of notice from the non-breaching party. DPT shall also have the right to suspend performance of all or any of the Services, without liability, pending the rectification of any breach by Customer. W Either party may terminate this Agreement, immediately upon written notice if the other party makes an assignment for the benefit of its creditors or becomes bankrupt or makes an application for relief under the provisions of any statute now or hereafter in force concerning bankrupt or insolvent debtors, or if a receiving order or receivership order is made against the other party, or any action whatsoever, legislative or otherwise be taken to effect the winding up, dissolution, suspension of operations or liquidation of the other party. (d) In addition, Customer may, upon written notice to DPT terminate (i) the Wireless Data Services and/or (ii) any of the individual EMS Services, if DPT breaches any of its obligations in respect of the terminated Services and fails to cure such breach within 30 days after receipt of a written request from Customer to do so. (e) Without limiting any other remedies available under this Agreement, at law or in equity, in the event of the termination of this Agreement or any of the Services for any reason: (i) DPT's obligation to provide the affected Services will terminate; (ii) All unpaid amounts due in respect of the terminated Services up to and including the effective date of termination shall, at DPT's option, become immediately due and payable; (iii) Subject to DPT's right to set-off any amounts owing by Customer to DPT pursuant to (ii), above, DPT will refund to Customer any Fees which have been prepaid by Customer for any unused portion of the terminated Services; (iv) Customer may request DPT to provide a copy of all of Customer's data in a CSV file format at DPT's standard fee therefor,as established by DPT from time to time;and (v) DPT may destroy, in its sole discretion, Customer's data remaining on the DPT System one year after the expiration or termination of this Agreement. (vii) Sections 1,4, 7, 8, 9, 100,12, 13, 14(e), 15, 16(c)and 16(i) shall survive the expiration or termination of this Agreement until such time as the parties may agree to the release of the obligations contained therein. 9 ` 15. DISPUTE RESOLUTION. This Agreement shall be governed by the laws of the State of Florida. Any and all legal action necessary to enforce the Agreement will be held in Miami-Dade County and the Agreement will be interpreted according to the laws of Florida. By entering into this Agreement,the parties hereby expressly waive any rights either party may have to a trial by jury of any civil litigation related to this Agreement. No action, regardless of form, arising out of or in connection with this Agreement may be brought by Customer or DPT more than twelve (12) months after the occurrence of the event giving rise to the cause of action, regardless of whether the Customer or DPT(as the case may be)was aware or ought reasonably to have been aware of the event. 16. GENERAL PROVISIONS. (a) Assignment. Neither party may assign or transfer any of its rights or obligations under this Agreement to any person without the express prior written consent of the other party. (b) Entire Agreement. Customer acknowledges that this Agreement (including the Sales Quote(s)) comprises the entire understanding and agreement between parties regarding the Services and supersedes all prior written and oral agreements, purchase orders, representations, understandings, promises, descriptions or other communications between the parties regarding the Services. DPT may not change, modify, add or remove portions of this Agreement without the consent of the customer. (c) Injunctive Relief. Each party acknowledges and agrees that a breach of the obligations under Section 8 ("Ownership") would cause irreparable harm and significant injury to the affected party that would not be adequately compensated by an award of money damages and, in addition to any other remedy available at law or in equity, and notwithstanding the provisions of Section 15, the affected party will be entitled to seek and obtain temporary and permanent injunctive relief from any court of competent jurisdiction to prevent breaches hereunder. (d) Enurement. This Agreement shall be binding upon and enure to the benefit of DPT,Customer and their respective successors and permitted assigns. (e) Force Maieure. Neither party shall be liable for delay or failure in performance (other than the making of payments) resulting from acts beyond the control of such party, including, but not limited to acts of God, acts of war, riot, fire, flood, or other disaster, acts of government, strike lockout, power failures, or the inability to use or the failure of any third party telecommunications carrier or other services, which events or conditions prevent in whole or in part the performance by such party of its obligations hereunder or which renders the performance of such obligations so difficult or costly as to make performance commercially unreasonable. In such event,the party affected shall be excused from performance on a day-to-day basis to the extent of the delay, and the other party shall likewise be excused from the performance of its obligations on a day-to-day basis to the extent such party's obligations related to the performance are so delayed. (f) Independent Contractors. The parties are independent contractors. Nothing herein shall be construed to create any legal partnership,joint venture,agency or any other relationship between the parties. (g) Notices. All communications and notices provided for herein shall be in writing and shall be deemed to have been given when delivered personally to the recipient, by email, or by registered or certified mail with return receipt requested, postage prepaid, and addressed to the applicable signatory at the address appearing on the Sales Quote(s) or at such other address as either party may designate by notice to the other. (h) No Waiver. No delay or failure to take any action or exercise any rights under this Agreement shall constitute a waiver or consent unless expressly waived or consented to in writing. A waiver -10- of any event does not apply to any other or subsequent event, even if in relation to the same subject-matter. (i) Publicity. Neither party shall issue any press release, or otherwise publicly identify'the other as a customer or supplier, in any marketing materials or otherwise, without the express prior authorization of the other party. (j) Severability. If any provision contained in this Agreement is found by a court of competent jurisdiction to be invalid, illegal or unenforceable in any respect, it shall be deemed severed from this Agreement and the remaining provisions of this Agreement shall not be in any way affected or impaired thereby and shall continue in full force and effect. Exhibit E END USER LICENSE AGREEMENT DIGITAL>> PAYMENT TECHNOLOGIES Serious Parking Solutions- ®PT END USER LICENSE AGREEMENT IMPORTANT--THIS END-USER LICENSE AGREEMENT("EULA")IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR A SINGLE ENTITY)AND DIGITAL PAYMENT TECHNOLOGIES.THE PAYMENT TECHNOLOGIES'SOFTWARE("SOFTWARE")INCLUDES COMPUTER SOFTWARE,THE ASSOCIATED MEDIA, ANY PRINTED MATERIALS,AND ANY"ONLINE"OR ELECTRONIC DOCUMENTATION. SPECIFIC SOFTWARE COVERED UNDER THIS AGREEMENT INCLUDES DIGITAL PAYMENT TECHNOLOGIES'BOSS BACK OFFICE SOFTWARE, LUKE/SHELBY PAYMENT STATION FIRMWARE/SOFTWARE, ENTERPRISE MANAGEMENT SYSTEM(EMS)SOFTWARE,AND USB DATA KEY SOFTWARE. BY DOWNLOADING THE SOFTWARE AND/OR OPENING THE SOFTWARE PACKET(S)AND/OR USING THE SOFTWARE YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. 1. GRANT OF LICENSE.Subject to the terms and conditions of this EULA and your payment of the applicable license fees, Digital Payment Technologies grants you a limited, nontransferable, nonexclusive license to use the Software solely(i)in object(executable)code form, (ii)on a single computer(the"Computer"), and(iii)for your internal use and without any further rights.You understand that you must comply with Digital Payment Technologies' Software registration policies and the failure to comply with those policies may result in the disablement of the Software.The Software is in"use"on a computer when it is loaded into temporary memory(i.e. RAM)or installed into permanent memory(e.g. hard disk, CD-ROM,or other storage device)of a computer. 2. COPYRIGHT.The Software and all copies provided to you are licensed and not sold.All title to the Software resides and remains in Digital Payment Technologies and its suppliers.The Software is protected by U.S. copyright laws and international copyright treaties.You may make one copy of the Software solely for backup or archival purposes.You may not copy any documentation accompanying the Software. 3. OTHER RESTRICTIONS.You may not decompile,disassemble,or otherwise reverse engineer the Software, except to the extent that the foregoing restriction is expressly prohibited by applicable law.You may not sublicense, lend, lease,donate,sell, load, pledge,transfer, or distribute(on a temporary or permanent basis)the Software.You may not use the Software for commercial time sharing, rental, or service bureau use. 4. U.S.GOVERNMENT RESTRICTED RIGHTS.The Software are provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph(c)(1)(ii)of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs(c)(1)and(2)of the Commercial Computer Software--Restricted Rights at 48 CFR 52.227-19, as applicable. Contractor/manufacturer is Digital Payment Technologies, Corp.,4105 Grandview Hwy, Burnaby, BC,V5C 6134. 5. LIMITED WARRANTY.Digital Payment Technologies warrants that the media on which the Software is contained is free from defects in materials and workmanship under normal use for a period of 90 days after the purchase date. If you discover physical defects in the media on which the Software is distributed, Digital Payment Technologies will replace the media within that warranty period. 6. NO OTHER WARRANTIES.To the maximum extent permitted by applicable law, Digital Payment Technologies disclaims all other warranties regarding the Software,expressed or implied,and including, but not limited to,the implied warranties of merchantability and fitness for a particular purpose.This limited warranty gives you specific legal rights.You may have other rights that vary from jurisdiction to jurisdiction. 7. NO LIABILITY FOR CONSEQUENTIAL DAMAGES. Digital Payment Technologies and all parties involved in the creation or delivery of the Software to you shall have no liability to you or any third party for special, incidental, indirect,exemplary, and consequential damages(including, but not limited to, loss of profits,goodwill or savings, downtime,damage to or replacement of software and data)arising from claims based in warranty,contract,tort,strict tort, or otherwise, relating in any manner to the Software,even if Digital Payment Technologies has been advised of the possibility of such claim or damage. In any case, Digital Payment Technologies'entire liability relating in any manner to the Software, regardless of the form or nature of the claim,shall be limited to the amount actually paid by you for the Software.Any written or oral information or advice given by Digital Payment Technologies'dealers, distributors, agents or employees will in no way increase the scope of this warranty. Because some states do not allow the exclusion or limitation of implied warranties or liability for consequential or incidental damages,the above limitation may not apply to you. 8. SEVERABILITY. In the event a provision of this EULA shall be held unenforceable, it shall be deemed severable EXHIBIT F CITY OF MIAMI BEACH RFP NO. 46-10/11 from the remaining provisions and shall in no way affect the validity or enforceability of this EULA.The headings and captions used in this EULA are for convenience only and are not to be considered in construing or interpreting this EULA. 9. GOVERNING LAIN. Digital Payment Technologies is a British Columbia Corporation. This license shall be governed by the laws of the province of British Columbia in Canada, without given effect to its rules governing conflicts of law.This document is written in English and English is the controlling language for this EULA. 10. EXPORT.You shall fully comply with all laws and regulations of Canada and other countries relating to the export and import of the Software. 11. THIRD PARTY BENEFICIARIES.You are hereby notified that persons and entities which have licensed software to Digital Payment Technologies for inclusion in the Software are third party beneficiaries to this EULA as it applies to their respective software product(s)included in the Software. ENTIRE AGREEMENT.Notwithstanding the content of any purchase order, sale order, sale confirmation or any other document relating to the subject matter of this EULA,this EULA shall take precedence over any such document, and any conflicting, inconsistent, or additional terms contained therein shall be null and void. r REQUEST FOR PROPOSALS FOR THE PURCHASE AND INSTALLATION OF NEW MULTI-SPACE PAY STATIONS FOR THE CITY'S ON- STREET AND OFF-STREET PARKING LOCATIONS RFP ##46-10/11 PROPOSAL DUE DATE: October 24, 2011 at 3:00 PM PAMELA LEJA-KATSARIS, CPPO,CPPB CITY HALL PROCUREMENT DIVISION 1700 Convention Center Drive,Miami Beach, FL 33139 Phone:305.673.7490 Fax:786.394.4006 MAMIBEACH City of Miami Beach,1700 Convention Center Drive, Miami Beach, Florida 33139,www.miamibeachfi.gov PROCUREMENT DIVISION PUBLIC NOTICE Tel:305-673-7490,Fax:786-394-4006 REQUEST FOR PROPOSALS (RFP) NO 46-10/11 FOR THE PURCHASE AND INSTALLATION OF NEW MULTI-SPACE PAY STATIONS FOR THE CITY'S ON-STREET AND OFF-STREET PARKING LOCATIONS Scope of Services The City of Miami Beach is seeking proposals from qualified vendors for the purchase and installation of up to 750 new multi-space pay stations for its on-street and off-street parking locations in accordance with the Request for Proposals (RFP). The City currently has 500+ multi-space pay stations throughout the City and is looking to replace its existing equipment as well expand the installation of pay stations throughout Middle and North Beach. Purchase and installation is anticipated to occur after January 1,2012. The City reserves the right to award and contract with up to two (2) vendors and may purchase any number of units, including either all; none, or combination from either vendor. The City reserves the right to increase or decrease the number of units purchased from either one or both vendors. .The City intends to enter into an agreement for a five(5)year period. Sealed Proposals will be received until 3:00 PM on October 24,2011 at the following address:City of Miami Beach,City Hall;Procurement Division-Third Floor;1700 Convention Center Drive;Miami Beach, Florida 33139 ANY PROPOSAL RECEIVED AFTER 3:00 PM ON OCTOBER 24,2011 WILL BE RETURNED TO THE PROPOSER UNOPENED. THE RESPONSIBILITY FOR SUBMITTING PROPOSALS BEFORE THE STATED TIME AND DATE IS SOLELY THE RESPONSIBILTY OF THE PROPOSER. The City will not be responsible for delays caused by mail, courier service, including U.S. Mail,or any other occurrence. A Pre-Proposal Submission Meeting is scheduled for September 30,2011,at 10:00 a.m.at the following address: City of Miami Beach, City Hall — Fourth Floor; 1700 Convention Center Drive;Mayor's Conference Room;Miami Beach, Florida 33139 Attendance (in person or via telephone) to this Pre-Proposal Submission Meeting is encouraged and recommended as a source of information, but is not mandatory. Proposers interested in Participating in the Pre-Proposal Submission Meeting via telephone must follow these steps: (1) Dial the TELEPHONE NUMBER: 1.877.491.3509(Toll-free North America) (2) Enter the MEETING NUMBER:9020453#(note that number is followed by the pound(#)key). Proposers who are interested in participating via telephone, please send an e-mail to Pamela Leja-Katsaris at: pamelaleja @miamibeachfi.gov expressing your intent to participate via telephone at least one business day in advance of the meeting. The City of Miami Beach is using BidSync, a central notification system which provides bid notification services to interested vendors. BidSync allows for vendors to register online and receive notification of new bids, amendments and awards. Vendors with Internet access should review the registration options at the following website: www.bidsync.com. If you do not have Internet access, please call the BidSync's vendor support group at 801-765-9245. The City of Miami Beach also utilizes BidNet for automatic notification of bid opportunities and document fulfillment. This system allows for vendors to register online and receive notification of new bids, amendments and awards. Vendors with Internet access should review the registration options at the following website: www.govbids.com/scripts/southflorida/public/home1.asp If you do not have Internet access, please call the BidNet support group at 800-677-1997 extension # 214. The City of Miami Beach reserves the right to accept any proposal deemed to be in the best interest of the City of Miami Beach, or waive any informality in any proposal. The City of Miami Beach may also reject any and all proposals. YOU ARE HEREBY ADVISED THAT THIS REQUEST FOR PROPOSALS IS SUBJECT TO THE FOLLOWING ORDINANCES/RESOLUTIONS, WHICH MAY BE FOUND ON THE CITY OF MIAMI BEACH WEBSITE:http://web.miamibeachfl.gov/procurement • CONE OF SILENCE--ORDINANCE NO.2002-3378 • CAMPAIGN CONTRIBUTIONS BY VENDORS ORDINANCE NO.2003-3389. • CODE OF BUSINESS ETHICS--RESOLUTION NO.2000-23879. • DEBARMENT PROCEEDINGS--ORDINANCE NO.2000-3234. • PROTEST PROCEDURES--ORDINANCE NO.2002-3344. • LOBBYIST REGISTRATION AND DISCLOSURE OF FEES--ORDINANCE NO. 2002-3363 • REQUIREMENT FOR CITY CONTRACTORS TO PROVIDE EQUAL BENEFITS FOR DOMESTIC PARTNERS-ORDINANCE NO.2005-3494 • LIVING WAGE REQUIREMENT--ORDINANCE NO.2010-3682 Sincerely, Gus Lopez, CPPO Procurement Director I ID MIA^ /� I �E AC H City Miami Beach,1700 Convention V` Center Drive,Miami Beach,Florida 33139, www.miamibeachfi.gov PROCUREMENT Division Tel:305.673.7490 Fax:786-394-4006 RFP No.46-10/11 NOTICE TO PROSPECTIVE PROPOSERS If not submitting a Proposal at this time,please detach this sheet from the RFP documents, complete the information requested,and return to the address listed above. NO PROPOSAL SUBMITTED FOR REASON(S)CHECKED AND/OR INDICATED: Our Company does not handle this type of product/service. We cannot provide the services requested in the scope of services. Our Company is simply not interested in bidding at this time. Due to prior commitments, I was unable to submit a proposal. OTHER. (Please specify) We do do not want to be retained on your mailing list for future Request for Proposals(RFPs)for similar services outlined in this RFP. Signature: Title: Company: Note: Failure to respond, either by submitting a Proposal or this completed form, may result in your company being removed from the City's bid list. IA A n�� City of Miami Beach,1700 Convention Center Drive, v ��/ Miami Beach,Florida 33139,www.miamibeachfi.gov PROCUREMENT DIVISION Tel:305-673-7490, Fax:786-394-4006 TABLE OF CONTENTS PAGE I.OVERVIEW AND PROPOSAL PROCEDURES 6-13 II.SCOPE OF SERVICES/TECHNICAL SPECIFICATIONS/MINIMUM REQUIREMENTS 14-33 III.PRICE PROPOSAL FORM 34. • PROPOSAL FORMAT 35-36 • EVALUATION/SELECTION PROCESS/CRITERIA FOR EVALUATION 37 VI.SPECIAL TERMS AND CONDITIONS-INSURANCE 38-39 PROPOSAL DOCUMENTS TO BE COMPLETED AND RETURNED TO CITY WITH PROPOSAL SUBMISSION -All items outlined as required under Scope of Services/ Technical Specifications (Section II);-Price Proposal Form(Section III)And Proposal Format(Section IV) -Signed Insurance Checklist 39 -Proposer Information 40 -Acknowledgment of Addenda 41 -Declaration 42 -Sworn Statement/Section 287.133(3)(a),Florida Statutes- Public Entity Crimes 43-44 -Questionnaire 45-48 • Declaration:Nondiscrimination in Contracts and Benefits 51-53 • Reasonable Measures Application(If Applicable)54 -Substantial Compliance(If Applicable)56-58 -Living Wage Certification 60-61 DOCUMENTS TO BE COMPLETED BY CUSTOMERS OF THE RESPONDENTS • Performance Evaluation Letters 62 • Performance Evaluation Survey 63 SECTION I-OVERVIEW AND PROPOSAL PROCEDURES: A.INTRODUCTION/BACKGROUND The City's Parking Department currently has 500 multi-space pay stations, in"pay and display" mode deployed throughout the City in on-street and off-street locations. Parkeon is the manufacturer of the current equipment(DG Classic and Strada models). These units were installed in 2004 and have served us well;however,the DG Classic is at the end of its product line and replacement parts are increasing difficult to attain. In fact, Parkeon no longer manufactures replacement parts or supports the DG Classic model.This places a significant strain in maintaining these units operational as replacement parts are only available through after market sources.Additionally,while Parkeon has provided software and communication upgrades for their Strada model, multi-space pay station technology has significantly advanced since 2004. There are a number of manufacturer's in the industry, including Parkeon,which provide multi-space pay stations with enhanced functionalities, including pay and display;pay by space; pay by cell;pay by license plate;and back of office functionalities. Therefore,it is both timely and reasonable for the City to issue a competitive process to evaluate these systems. The Mayor and City Commission at its September 14,2011 meeting,authorized the Administration to issue this RFP for the Purchase and Installation of New Multi-Space Pay Stations for the City's On-Street and Off-Street Parking Locations. B.RFP TIMETABLE The anticipated schedule for this RFP and contract approval is as follows: RFP Issued September 23,2011 Pre-Proposal Submission Meeting September 30,2011 at 10:00 am Deadline for receipt of questions October 5,2011 Deadline for receipt of Proposals October 24,2011 at 3:00 pm Evaluation Committee meeting November 2011 City Commission approval December 2011 Contract negotiations December 2011/January 2012 Contract Start Date January 2012 C.PROPOSAL SUBMISSION An original and ten (10)copies of complete Proposals must be received no later than 3:00 am on October 24,2011,at the following address: City of Miami Beach City Hall Procurement Division--Third Floor 1700 Convention Center Drive Miami Beach,Florida 33139 The original and all copies must be submitted to the Procurement Division in a sealed envelope or container stating on the outside the Proposer's name,address,telephone number, RFP number and title,and due date. No facsimile,electronic,or e-mail responses will be considered. The responsibility for submitting Proposals to the Procurement Division on or before the stated time and date will be solely and strictly that of the Proposer.The City will in no way be responsible for delays caused by the U.S. Post Office or caused by any other entity or by any other occurrence. Proposals received after the RFP due date and time will not be accepted and will not be considered. D. REQUIREMENT FOR CITY CONTRACTORS TO PROVIDE EQUAL BENEFITS FOR DOMESTIC PARTNERS The contract awarded pursuant to this RFP is subject to the City's Equal Benefits Ordinance (as adopted pursuant to Ordinance No. 2005-3494, and as codified in Section 373 of the City Code entitled, "Requirement for City Contractors to Provide Equal Benefits for Domestic Partners;and hereafter referred to as the"Ordinance"). The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach, Florida;and the Contractor's employees located in the United States,but outside of the City of Miami Beach limits,who are directly performing work on the contract within the City of Miami Beach. The City shall not enter into any contract unless the bidder certifies that such firm does not discriminate in the provision of Benefits between employees with Domestic Partners and employees with spouses and/or between the Domestic Partners and spouses of such employees. Contractors may also comply with the Ordinance by providing an employee with the Cash Equivalent of such Benefit or Benefits, if the City Manager or his designee determines that the Contractor has made reasonable yet unsuccessful effort to provide Equal Benefits. The Contractor shall complete and return the "Reasonable Measures Application" contained herein, and the Cash Equivalent proposed. It is important to note that Contractors are considered in compliance if Contractor provides benefits neither to employees'spouses nor to employees'Domestic Partners. Attached to this RFP are the following documents that need to be returned to the City with your Proposal, or if omitted as part of your Proposal submission, within five (5) calendar days after receipt of written request from the City: • Declaration:Nondiscrimination in Contracts and Benefits Form • Reasonable Measures Application Form • Substantial Compliance Authorization Form E.COMPLIANCE WITH CITY'S LIVING WAGE LAW Pursuant to Section 2-408 of the Miami Beach City Code,as same may be amended from time to time, Proposers shall be required to pay all employees who provide services pursuant to this Agreement,the hourly living wage rates based on the following three(3)year phase-in approach: • Commencing with City fiscal year 2010-11 (October 1,2010),the hourly living wage rate will be$10.16/hr.with health benefits,and$11.41/hr without benefits; • Commencing with City fiscal year 2011-12(October 1,2011),the hourly living wage rate will be$10.72/hr with health benefits,and$12.17/hr without benefits;and • Commencing with City fiscal year 2012-13(October 1,2012),the hourly living rate will be $11.28/hr with health benefits,and$12.92/hr without benefits. For Proposers to comply with the new Living Wage requirements by choosing to pay the lower hourly rate, when a covered employer also provides health benefits, such health benefits shall consist of payment of at least 1.64 per hour toward the provision of a health benefits plan for covered employees and their dependents. Proposers' failure to comply with this provision shall be deemed a material breach under this RFP, under which the City may, at its sole option, immediately deem said bidder/proposer as non-responsive, and may further subject bidder/proposer to additional penalties and fines, as provided in the City's Living Wage Ordinance, as amended. The attached Living Wage Certification form must be executed and submitted as part of your bid/proposal, or if omitted, within five(5)calendar days upon receipt of request from the City. F.PRE-PROPOSAL SUBMISSION MEETING A Pre-Proposal Submission Meeting is scheduled for September 30,2011 at 10:00 am at the lh following address:City of Miami Beach;City Hall—4 Floor Mayor's Conference Room 1700 Convention Center Drive Miami Beach, Florida 33139 Attendance (in person or via telephone) to this Pre-Proposal Submission Meeting is encouraged and recommended as a source of information, but is not mandatory. Proposers interested in participating in the Pre-Proposal Submission Meeting via telephone must follow these steps: (1) Dial the TELEPHONE NUMBER: 1.877.491.3509(Toll-free North America) (2) Enter the MEETING NUMBER:9020453#(note that number is followed by the pound(#)key). Proposers,who are interested in participating via telephone, please send an e-mail to the contact person listed below,expressing your intent to participate via telephone. G.CONTACT PERSON/ADDITIONAL INFORMATION/ADDENDA The contact person for this RFP is Pamela Leja,Sr. Procurement Specialist,who may be reached by phone: 305-673-7490; fax 786-394-4006; or e-mail: PamelaLeia @miamibeachfl.gov. Communications between a Proposer, bidder, lobbyist, and/or consultant and the Procurement Director are limited to matters of process or procedure. Requests for additional information or clarifications must be made in writing to the Procurement Division. Facsimile or e-mail requests are acceptable. Please send all questions to PamelaLeia@miamibeachfl.aov, with an e-mail copy to the City Clerk at RobertParcher @miamibeachfl.gov,no later than the date specified in the RFP timetable. The Procurement Division will issue replies to inquiries and any other corrections or amendments, as it deems necessary, in written addenda issued prior to the deadline for responding to the RFP. Proposers should not rely on representations, statements, or explanations, other than those made in this RFP or in any written addendum to this RFP. Proposers should verify with the Procurement Division prior to submitting a Proposal that all addenda have been received. Proposers are advised that oral communications between the Proposer, or their representatives, and the Mayor and City Commissioners and their respective staff, or members of the City's Administrative staff (including but not limited to the City Manager and his staff), or evaluation committee members, is prohibited. H.MODIFICATION/WITHDRAWALS OF PROPOSALS A Proposer may submit a modified Proposal to replace all or any portion of a previously submitted Proposal u until the Proposal due date and time. Modifications received after the Proposal due P P P P date and time will not be considered. Proposals shall be irrevocable until contract award unless withdrawn in writing prior to the Proposal due date or after expiration of 120 calendar days from the opening of Proposals without a contract award. Letters of withdrawal received after the Proposal due date and before said expiration date and letters of withdrawal received after contract award will not be considered. I. RFP POSTPONEMENT/CANCELLATION/REJECTION The City may, at its sole and absolute discretion, reject any and all, or parts of any and all, Proposals;re-advertise this RFP;postpone or cancel, at any time,this RFP process;or waive any irregularities in this RFP,or in any Proposals received as a result of this RFP. J.COSTS INCURRED BY PROPOSERS All expenses involved with the preparation and submission of Proposals to the City, or any work performed in connection therewith, shall be the sole responsibility of the Proposer and shall not be reimbursed by the City. K.EXCEPTIONS TO RFP Proposers must clearly indicate any exceptions they wish to take to any of the terms in this RFP, and outline what alternative is being offered;which exceptions and alternatives shall be included and clearly delineated in Proposer's submittal response. The City, at its sole and absolute discretion, may accept or reject any or all exceptions. In cases in which exceptions are rejected, the City shall require the Proposer to comply with the particular term and/or condition of the RFP which Proposer takes exception to (as said term and/or condition was originally set forth on the RFP). L.SUNSHINE LAW Proposers are hereby notified that all Proposals including, without limitation, any and all information and documentation submitted therewith, will be available for public inspection after opening of Proposals, in compliance with Chapter 286, Florida Statutes(the Florida"Government in the Sunshine Law"). M. NEGOTIATIONS The City may award a contract on the basis of initial offers received, without discussion, or may require Proposers to give oral presentations based on their Proposals.The City reserves the right to enter into further negotiations with the top-ranked Proposer, (following authorization of negotiations by the City). No Proposer shall have any rights in the subject project or property or against the City arising from such negotiations. Notwithstanding the preceding, the City is in no way obligated to enter into a contract with the top-ranked and/or successful Proposer, in the event the parties are unable to negotiate a contract. N.PROTEST PROCEDURE Proposers that are not selected may protest any recommendation for selection of award in accordance with the proceedings established pursuant to the City's bid protest procedures (Ordinance No. 2002-3344), as codified in Sections 2-370 and 2-371 of the City Code. Protest(s)not timely made pursuant to the requirements of Ordinance No.2002-3344 shall be barred. O.OBSERVANCE OF LAWS Proposers are expected to be familiar with, and comply with, all Federal, State, County, and City laws, ordinances, codes, rules and regulations, and all orders and decrees of bodies or tribunals having jurisdiction or authority which, in any manner, may affect the services and/or project contemplated by this RFP (including, without limitation, the Americans with Disabilities Act, Title VII of the Civil Rights Act, the EEOC Uniform Guidelines, and all EEO regulations and guidelines). Ignorance of the law(s) on the part of the Proposer will in no way relieve it from responsibility for compliance. P.DEFAULT Failure or refusal of the successful Proposer to execute a contract following award by the City Commission, or untimely withdrawal of a Proposal before such award is made and approved, may result in forfeiture of that portion of any surety required as liquidated damages to the City. Where surety is not required, such failure may result in a claim for damages by the City and may be grounds for removing the Proposer from the City's vendor list. 0.CONFLICT OF INTEREST All Proposers must disclose, within their Proposal, the name(s) of any officer, director, agent, or immediate family member(spouse,parent,sibling, and child)who is also an employee of the City of Miami Beach. Further,all Proposers must disclose the name of any City employee who owns, either directly or indirectly,an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates. R.COMPLIANCE WITH THE CITY'S LOBBYIST LAWS This RFP is subject to, and all Proposers are expected to be or become familiar with, all City lobbyist laws,as amended from time to time. Proposers shall ensure that all City lobbyist laws are complied with, and shall be subject to any and all sanctions, as prescribed therein, including, without limitation,disqualification of their Proposals, in the event of such non-compliance. S.PROPOSER'S RESPONSIBILITY Before submitting a Proposal, each Proposer shall be solely responsible for making any and all investigations and examinations, as it deems necessary, to ascertain all conditions and requirements affecting the full performance of the contract. Ignorance of such conditions and requirements, and/or failure to make such investigations and examinations, will not relieve the Proposer from any obligation to comply with every detail and with all provisions and requirements of the contract, and will not be accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the Proposer. T.RELATIONSHIP TO THE CITY It is the intent of the City, and Proposers hereby acknowledge and agree, that the successful Proposer is considered to be an independent contractor and that neither the Proposer, nor the Proposer's employees,agents,and/or contractors,shall,under any circumstances,be considered employees or agents of the City. U.PUBLIC ENTITY CRIMES A person or affiliate who has been placed on the convicted vendor list following a conviction for public entity crimes may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to public entity, may not be awarded or perform work as a contractor, supplier, sub-contractor, or consultant under a contract with a public entity , and may not transact business with any public entity in excess of the threshold amount provided in Sec. 287.017, for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list. V.ASSIGNMENT The successful consultant shall not enter into any sub contract, retain consultants, or assign, transfer, convey, sublet, or otherwise dispose of this contract, or of any or all of its right, title, or interest therein, or its power to execute such contract to any person, firm, or corporation without prior written consent of the City. Any unauthorized assignment shall constitute a default by the successful consultant. W.INDEMNIFICATION The successful consultant shall be required to agree to indemnify and hold harmless the City of Miami Beach and its officers, employees, and agents, from and against any and all actions, claims, liabilities, losses and expenses, including but not limited to attorneys fees, for personal, economic or bodily injury, wrongful death, loss of or damage to property, in law or in equity, which may arise or be alleged to have arisen from the negligent acts or omissions or other wrongful conduct of the successful consultant, its employees, or agents in connection with the performance of service pursuant to the resultant Contract;the successful consultant shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit arising from such claims and losses, and shall pay all costs expended by the City in the defense of such claims and losses,including appeals. X.TERMINATION FOR DEFAULT If through any cause within the reasonable control of the successful consultant,it shall fail to fulfill in a timely manner, or otherwise violate any of the covenants, agreements, or stipulations material to the Agreement,the City shall thereupon have the right to terminate the services then remaining to be performed by giving written notice to the successful consultant of such termination which shall become effective upon receipt by the successful consultant of the written termination notice. In that event, the City shall compensate the successful consultant in accordance with the Agreement for all services performed by the consultant prior to termination, net of any costs incurred by the City as a consequence of the default. Notwithstanding the above, the successful consultant shall not be relieved of liability to the City for damages sustained by the City by virtue of any breach of the Agreement by the consultant, and the City may reasonably withhold payments to the successful consultant for the purposes of set off until such time as the exact amount of damages due the City from the successful consultant is determined. Y.TERMINATION FOR CONVENIENCE OF CITY The City may,for its convenience,terminate the services then remaining to be performed at any time without cause by giving written notice to successful consultant of such termination,which shall become effective thirty(30)days following receipt by consultant of such notice. In that event,all finished or unfinished documents and other materials shall be properly delivered to the City. If the Agreement is terminated by the City as provided in this section,the City shall compensate the successful consultant in accordance with the Agreement for all services actually performed by the successful consultant and reasonable direct costs of successful consultant for assembling and delivering to City all documents.No compensation shall be due to the successful consultant for any profits that the successful consultant expected to earn on the balanced of the Agreement. Such payments shall be the total extent of the City's liability to the successful consultant upon a termination as provided for in this section. Z.INSURANCE Successful Consultant shall obtain, provide and maintain during the term of the Agreement the following types and amounts of insurance as indicated on the Insurance Checklist which shall be maintained with insurers licensed to sell insurance in the State of Florida and have a B+ VI or higher rating in the latest edition of AM Best's Insurance Guide. Name the City of Miami Beach as an additional insured on all liability policies required by this contract.When naming the City of Miami Beach as an additional insured onto your policies, the insurance firms hereby agree and will endorse the policies to state that the City will not be liable for the payment of any premiums or assessments. Any exceptions to these requirements must be approved by the City's Risk Management Department. FAILURE TO PROCURE INSURANCE:Successful consultant's failure to procure or maintain required insurance program shall constitute a material breach of Agreement under which City may immediately terminate the proposed Agreement. AA.CONE OF SILENCE Proposers are hereby advised that this RFP is subject to the City's Cone of Silence requirements,as set forth in Section 2-486 of the City Code. BB.DEBARMENT ORDINANCE Proposers are hereby advised that this RFP is subject to the City's Debarment Ordinance (Ordinance No.200-3234),as codified in Section 2-397 through 2-406 of the City Code. CC.COMPLIANCE WITH THE CITY'S CAMPAIGN FINANCE REFORM LAWS This RFP is subject to, and all Proposers are expected to be or become familiar with, the City's Campaign Finance Reform laws,as codified in Sections 2-487 through 2-490 of the City Code,as amended from time to time. Proposers shall insure that all applicable provisions of the City's Campaign Finance Reform laws are complied with, and shall be subject to any and all sanctions, as prescribed therein, including disqualification of their Proposals, in the event of such non- compliance. DD.CODE OF BUSINESS ETHICS Pursuant to City Resolution No.2000-23879 each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics("Code")and submit that Code to the Procurement Division with its bid/response or within five(5)days upon receipt of request. The Code shall, at a minimum, require the Proposer, to comply with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. EE.AMERICAN WITH DISABILITIES ACT(ADA) Call 305-673-7490NOICE to request material in accessible format;sign language interpreters (five days in advance when possible),or information on access for persons with disabilities. For more information on ADA compliance,please the Public Works Department,at 305-673-7080. FF.ACCEPTANCE OF GIFTS,FAVORS,SERVICES Proposers shall not offer any gratuities,favors,or anything of monetary value to any official, employee,or agent of the City,for the purpose of influencing consideration of this Proposal. Pursuant to Sec.2-449 of the City Code,no officer or employee of the City shall accept any gift, favor or service that might reasonably tend improperly to influence him in the discharge of his official duties. SECTION II--SCOPE OF SERVICES The City is seeking proposals from qualified vendors for the purchase and installation of up to 750 new multi-space pay stations for its on-street and off-street parking locations in accordance with the Request for Proposals (RFP). The City currently has 500+ multi-space pay stations throughout the City and is looking to replace its existing equipment as well expand the installation of pay stations throughout Middle and North Beach. Purchase and installation is anticipated to occur after January 1,2012. The City reserves the right to award and contract with up to two (2) vendors and may purchase any number of units, including either all; none, or combination from either vendor. The City reserves the right to increase or decrease the number of units purchased from either one or both vendors.The City intends to enter into an agreement for a five(5)year period. The City intends to provide the residents, tourists, and patrons of the City with the latest state-of-the art technology in multi-space pay stations. We are looking for innovative parking pay stations that are fully functional in a tropical climate with high humidity; in close proximity to the ocean and its elements;and durable in storm conditions, including hurricanes. The multi-space pay stations must also be compatible with pay-by-phone technology. Specifications for the integration of pay-by-phone, should it be required, must be available either through the firm or under separate agreement with a third party vendor. This shall be selected at the City's sole and absolute discretion. TECHNICAL SPECIFICATIONS -VENDORS SHOULD RESPOND TO ALL ITEMS LISTED IN THE TECHNICAL SPECIFICATIONS RESPONSE SUBMITTAL SILENCE OF SPECIFICATIONS The apparent silence of the specifications as to any detail or omission for it as a detailed description, concerning any specific shall be regarded as meaning that only the best commercial practices are to prevail and that only materials and workmanship of first quality are to be used. All interpretations of these specifications shall be made upon the basis of this statement. EQUIPMENT WARRANTY/EXTENDED MAINTENANCE Vendor shall include a two-year initial warranty on parts and materials, labor and incidentals. Vendor shall also include pricing for the City's option to purchase up to five additional years (years 3 through 7)of extended on-site maintenance/software support and updates,which will be applicable after the expiration of the initial two year warranty. The City will consider the cost of extended maintenance as a part of the total cost of acquisition of the proposed system. The City's Parking Services will be the first line of maintenance to repair, replace or investigate concerns with the pay stations. If Parking Services is unable to correct the problem, the vendor shall provide on-site services within twenty-four(24)hours of being informed. Proposer shall include a copy of the standard maintenance agreement as a part of the RFP response. Such agreement shall be subject to City review, modification, and acceptance. The vendor shall provide the City with three sets of printed hardware and software documentation; manuals;and parts price list with system delivery. SPECIFICATION REQUIREMENTS COMPLIANCE Complies With Specification Requirements A.GENERAL 1. Respondent shall use a local distributor to provide support for initial installation,training,parts, and warranty service. "Local'is defined as close enough to the City of Miami Beach to provide twenty-four(24)hour responses to software and hardware requests.Travel shall be at no cost to the City. 2. Pay stations must remain fully functional in abnormal street conditions like excessive heat (Internal Operating Temperature of 0 °F to 140 °F), humidity, rain,hail,grime,vibrations, saltwater spray,etc. 3.All pay stations shall be constructed with new and unused, rugged materials and meet"Year 2011"compliance requirements. 4. Respondent explain preferably in a Visio Diagram,how its computer network processes the flow of magnetic stripe and microprocessor type smart card information from the pay stations to and from the bank or electronic financial transaction authorization network. 5. Respondent must be prepared to agree to a ninety(90)day trial period,commencing on the installation date,for each and every pay station. Units failing to perform as specified shall be replaced at no cost to the City. 6. Respondent must describe, in detail,all of the equipment you propose to use. 7. Respondents must also describe in detail your plan for pay station auditing and reconciliation procedures that track electronic revenues from the pay station to the financial clearinghouse.The clearinghouse system must conform to International Standards Organization(ISO)standards for authorization messages.The ISO standards as amended from time to time are deemed as 9 , being incorporated by reference herein. All electronic processing must utilize an SSL gateway, provide at a minimum 128 data encryption,and conform to all Visa, MasterCard,and American Express requirements. 8. Respondent must have a toll free support number for troubleshooting both software and hardware including a contact number for after hours troubleshooting. 9.Any software and hardware backups needed shall be available within twenty-four(24)hours. 10.The local distributor will supply a fully operational pay-station at the City's selected location. For newly installed units,the City reserves the right to install the base(s)or unit(s).The City will take possession of new units at the point of installation. 11. Pay stations must have the capability of being converted to pay-by-space;pay by license plate;and pay by mobile device(cellular telephone). Describe time frame and any costs to the City. B.BASIC SYSTEM REQUIREMENT 1. Systems must be capable of functioning as a single unit or operate in a networked environment with the application and database installed on a server and controlled using back office software. 2.The software shall facilitate the management of communications,rates, maintenance, collections and audit functions,which can be communicated to the pay stations, remotely,using a back office computer. 3. Pay stations must be able to run off solar with standard locally procured batteries.3a.What type of batteries are required for your product? 4. Vendor should specify pay station minimum transactions on back-up power,without error. 5. During power outages,all pay stations will operate in a stand-alone capacity and store accumulated data in memory. 6.A separate backup battery must be supplied to sustain the clock,calendar,audit information and RAM in the event of a main backup system failure or during battery replacement. 7. Pay stations shall have optional language capable of being programmed at the pay station. 8.The Respondent shall explain in detail the pay station's ability to perform in pay-by-space;pay by license plate;and pay by mobile device modes and provide information on paid and/or unpaid parking spaces by obtaining a listing from the pay station;a web-based program;or other options that are compatible with current devices used for parking enforcement. 9. Pay stations shall display specific'out of order'conditions and should operate with the malfunctioning status,until serviced. 10. Pay stations shall have the ability to allow credit card transactions when communication is off line. While communication capability is off line, the pay station will store all credit card information and process the transactions immediately after communication has been restored. C.CUSTOMER OPERATION 1 The pay stations must operate with coins,bills,credit cards,and smart cards in a manner that allows customers to follow simple printed,digital and/or verbal instructions to complete the transaction quickly. 2 Instructions should tell the customer what to do first,and then lead them through the transaction in approximately 45 seconds.The last mandatory instruction for the pay-and-display mode shall be to advise the customer to display the receipt on the vehicle dashboard. 2a.Approx. how many seconds does your product take to perform this feature? 3. Explain the capability of the pay station to accept a "PIN" (personal identification number) number, if available, when using a "Debit' or "Credit" card, and if there is an additional configuration cost for this option,and if so,what that cost would be. D.CURRENCY ACCEPTED 1. Pay stations must accept US currency in denominations of$1,$2,$5,$10, &$20 bills, nickels, dimes, quarters, "SBA" and "Gold" dollar coins, magnetic striped credit cards with and without embedded Smart Card chips. Respondents are responsible to ensure system compatibility with current single space application for parking smart cards. All pay stations must be capable of upgrades with US currency modifications. E.HOUSING AND PEDESTAL 1. Respondents shall state the specifications of the pedestals and housings, specifically including metal thickness, height,width and depth in inches and the weight in pounds of pay stations(with and without pedestals),tensile strength and gauge of metal. Respondents must provide a description of their product housing, including materials and thickness,and how the design secures the unit against attempted theft. 2.The Respondent shall provide all results of tests that have been performed to determine the durability of the cabinet,pedestal and any applicable finishes. 3.The Respondent shall Provide installation drawings and specifications. 4. Describe how locks(include types of locks available)can be integrated into each unit in the cash box access doors. 5. Describe how cash collections will be performed showing collection and mechanical access as separate areas and functions. 6.Confirm that the pay stations will meet the following Environmental standards: —. Stainless Steel case Y N —. Sealed to prevent internal moisture Y N —. Silicone gaskets, if applicable,for solar panels Y N —. All exposed and internal parts anti-corrosive Y N 7.Confirm that the entire pay station's internal parts and mechanism shall be enclosed in a stainless steel,durable,weather resistant housing constructed of corrosion and graffiti resistant non-brittle metal of such thickness as to resist tampering,graffiti or abuse. 8. Paint should be seal coated,high quality and weather resistant,and provide a tough, scratch-resistant and easily cleaned surface. Unit must also have a double zinc primer. Provide description of products to be used by Parking Maintenance personnel for preventive maintenance for corrosion of housing units,and mounting anchors and bolts. 9. Pay station apertures such as,but not limited to,the coin return, receipt dispenser and card reader must be designed and/or shielded to discourage vandalism, insertion of foreign material or other efforts to deliberately jam the unit. 10.Aperture design should prevent damage from the insertion of any type of commercially available pyrotechnic device. 11. Pay stations shall not allow any tampering with its internal functions,to prevent any time to be given in any manner,other than the insertion of a valid coin,bill,or card. 12.When installed,pay stations shall meet applicable ADA requirements.All coin and card aperture locations must be compatible with Americans with Disabilities Act(ADA) requirements-the centerline of controls shall be no more than 42 inches(1,065 mm)above the pedestrian access route. 13. Internal humidity should be controlled utilizing a fan or other proven means 13a.What means does your product provide for control of internal humidity? 14.The Housing shall have a door alarm sensor set to activate when the front door is opened 1/8"or more. 15. Housing includes high security multi-point locking bar. Housing locks shall be high security locks keyed with a proprietary combination developed exclusively for the City of Miami Beach.All locks shall be high security locks with anti-drill protection 16. Pay station housing should have separate compartments for maintenance and collections. Separate keys shall be available to prevent maintenance personnel from accessing the collection area and vice versa. 17.There shall be no access to the money in the cash box when the upper or lower housing is opened for maintenance or collection. 18.The vendor shall supply two(2)bill boxes and(2)coin boxes per unit F. REVENUE COLLECTION CANISTERS The following security measures, although not limited to, shall be included with each bill or coin box: 1.The collection boxes shall have a security locked keyed system separate from the pay station's other compartments. 2.The bill boxes shall be protected by a locking system only allowing access to the bills with the correct key. 3.The coin boxes shall be protected by a locking system only allowing access to the coins with the correct key. 4.The collection boxes shall have a handle for easy handling,shall be strong, lightweight and manageable. 5.A closed coin path shall direct coins to drop into a locked coin box. 6.The collector shall not have access to the coins in the coin box during the collection process. 7.The collector shall not have access to the bills in the bill box during the collection process. 8. Coin box should hold a minimum of$600 worth of U.S.coins. 9.The bill boxes should have a maximum capacity of at least 500 bills.9a.What is the maximum capacity of the bill box? 10.Bill boxes must mechanically stack notes when accepted. 11.The removal of the bill stacker shall trigger the recording of an audit report specific to the bill collection. 12.Give description of available colors and materials used, including Materials Safety Data Sheets(MSDS). 13. Resistance to corrosion. G.DISPLAY i i 1. Respondents describe the capabilities of the display screen used in your pay station. 2. Respondents explain language choices available for display must include but not limited to English,Spanish and French,and how language(s)are selected 3. Pay station displays shall be backlit. 4.The unit must have an LED screen with high-resolution display,which is easy to read in various lighting conditions including bright sunlight. 5.The screen must be protected by a security cover,vandal resistant,weather proof,and corrosion and graffiti resistant. 6.The screen should be modular and easily unplugged and replaced with basic tools for easy services. 7. Messages should be updateable through the supplied back office software and/or downloadable to individual or multiple units via two-way communication. 8. Pay station display should include time of day, increments of payment,amount entered and time purchased and an indication the time of day when the amount of time paid for will expire. H. ELECTRICAL AND ELECTRONIC COMPONENTS 1 The sub-assemblies of the pay stations shall be modular in construction to provide easy servicing through on-site plug-in replacement of parts. 2 Respondents shall explain how unit components are protected from moisture,dust, lightning,saltwater,adverse weather,and other factors that might cause an operational failure of a component or the pay station. 3.All assemblies shall be electronically grounded and compliant with local codes for electrical/electronic equipment. 4.All circuit boards and internal components are to be environmentally sealed, highly water-resistant and operate in conditions of over 95%humidity. 5.All electronic connection plugs should be physically differentiated and must only fit one way. I.ALARM 1 Should have a minimum of 100-decibel local,Vibration/Tilt/Tamper alarm installed,with an alarm to P/C,and automatic alarm paging capabilities.The sensitivity of the alarm must be adjustable and all alarms must be transmitting via the back office software,email and/or automatic phone notification. 2 Respondents may describe other message capabilities that may be available on their product. Pay stations shall be able to send alarm notifications via wireless for all of the following reasons, within 30 seconds of each occurrence: 3. Cash box status 4.Alarms(Vibration/Tilt) 5.Attempted theft of Machine 6. Machine out of order 7.Open door 8. Paper supply low/out 9. Low battery 10.Power failure 11.Card reader out of order 12.Coin chute jammed 13. Bill jam 14.Collection performed 15. Pay station must have built-in diagnostics software that records and stamps date and time of .all operations events(warnings,pay stations failures,resets, low battery, maintenance functions, etc.)for reports to the communications center. J.BILL ACCEPTOR 1 Pay stations shall accept any combination of the following denominations of currency: One,two,five,ten and twenty-dollar,as well as newly issued US Currency. 2 The bill denomination acceptance shall be programmable. 3 The bill acceptor will be capable of accepting new versions of U.S. bills through simple software updates. 4 It shall accept bills in any possible direction and be capable of recognizing counterfeit currency. 5 Counterfeiting detections shall be updated as required at no cost to the City. 6 Currency accepted by the pay station shall be stored in a locked mechanical stacker that is not accessible from the maintenance section of the pay station. 7 Pay station will transmit to the server via wireless transmittal methods every time collection boxes are removed. 8 The bill acceptor shall be easily removed for servicing or replacement. 9 It must also transmit all audit information via wireless,as well. K.DEBIT/CREDIT CARD OPERATION 1. Respondents identify and itemize all supporting equipment to support in-house operation and maintenance of a credit/stored value card system. Respondents must provide a card reader system: 1 That reads and accepts approved magnetic strip credit cards with and without embedded Smart Card chips. 2 Credit card transaction data shall be authorized, real-time and sent to a remote server for processing as per City of Miami Beach established communications media. 3 If operating in off-line mode,transactions may be considered based on software capabilities to set purchase limits. 4 Respondent shall also identify the ability to prepare and load lists of credit cards that the pay station will not accept"Black Lists"via City of Miami Beach established communications for use when the pay station communications are off-line and the credit card transactions are being stored for later processing. 5 Respondents must provide the number of cards that can be"black listed",and number of cards pay stations can store in memory. #of cards that can be'Blacklisted" #of cards that can be stored in memory L.CREDIT AND SMART CARD READER 1 If the card slot is jammed(inoperable),the pay station should still accept coins/bills-forms of payment. 2 Unit card readers shall be equipped with SAM's capable of accepting multiple smart card schemes,such as MasterCard,Visa,and American Express. 3 These programs will include the concept of cooperative use of cards among pay stations, and single space meters in City of Miami Beach. M.COIN ACCEPTOR 1 The coin acceptor shall be electronically operated and shall register no less than 98%of valid coins. 2 As each coin is inserted and passes through the coin acceptor,its value and time purchased is registered on the display. The pay station shall then record the transaction and secure all coins in a locked coin compartment constructed of a rigid material and located in an area separate from the mechanical components of the pay station. 3 Coin recognition shall include nickels,dimes,quarters,and dollar coins. 4 Rejected coins,foreign coins,slugs shall be immediately returned via the coin return outlet. 5 There shall be a prompt means to clear bent coins and counterfeit material that may jam the coin acceptor. 6 Coin acceptor must have an anti-pull back mechanical feature in coin chute. Pay stations shall contain: 7.An automatic coin shutter,which will open for coin insertion,but not for plastic,wood,cloth, and all non-metal objects.The coin slot shall have means to prevent insertion of foreign objects. 8.The coin mechanism should be able to reject foreign coins and slugs. 9. Pay stations shall be able to accept at least four(4)different user defined coins through software parameter change only. 10.All coins shall be accepted through a single slot. 11. Removal, replacement,or repair of the coin slot should take less than two(2)minutes.The coin slot must meet all ADA requirements. 12. If the coin slot is jammed(inoperable),the pay station should still accept bills,credit or smart card forms of payment. N. PRINTER AND RECEIPT PAPER 1 Pay station must utilize thermal or non-thermal printers(no ribbons)with limited moving parts and with immediate access for cleaning the paper path. 2 The printer shall be easily removed for servicing. 3 The printer and paper shall be non-proprietary and available at the City's discretion from an independent source. 4 Receipt paper shall be a continuous single roll or stack of direct paper 5 Receipts shall print within ten seconds and shall have a high degree of quality and legibility.They must remain legible after remaining inside a vehicle in direct sunlight and heat for 24 hours. 6 Respondents must state the approximate number of customer transactions per roll or stack of receipt paper. 7 Receipts shall be available with custom printing/graphics as designated by the City. O.TRANSACTION STORAGE AND PROCESSING 1.All transactions shall be stored in a password protected secure database file format with authorized user import/export capability. 2.With a minimum of 128 encryption, respondents shall state any methods of encryption or other security measures taken to meet the minimum of 128 encryption. 3.Transactions shall be tracked and identified via sequentially numbered series. 4.Transactions,diagnostic data and security access exceptions shall be stored in separate and protected memory areas in nonvolatile memory. This data shall not be manipulated with system software. 5.System power loss shall not cause the loss of transaction history. 6.Transaction history shall include individual,hourly,daily and monthly transactional history reports. 7. Provide the ability to automate the transfer of meter revenue data to an external system. Create a CSV file of revenue data,summarized by pay station number,collection date and currency type(coins,bills,credit card,smart card,pay-by-mobile device,pay by license plate, etc.). 8.The system shall utilize a minimum of three transaction-processing modes,on-line,networked, and off-line. 9.All transactions reports with a parking smart card shall include the card number P.REAL-TIME CLOCK 1 The pay station shall automatically adjust for daylight savings time according to Eastern Standard Time as of 2012. 2 The pay stations shall be equipped with a programmable time of day clock that is accurate to 30 seconds per month. 3 The clock shall operate continuously and shall also track the year,month,day,and day of the week. 4 The clock will remain operational during battery changes and power losses. Q.POWER MANAGEMENT 1. Respondents shall state the following: • Pay stations primarily run on solar power and solar power is used to charge the battery. • Pay stations run primarily on solar power and the battery is the backup power source. • The solar powered pay station must have the capability to complete at least two hundred (200)transactions per day without requirement to recharge the battery. 2. Respondents shall state battery configuration(type,size,voltage, location and number of batteries), normal battery field life and expected transactions when running on battery only. TYPE SIZE VOLTAGE LOCATION NUMBER R. REPORTS 1 Desktop reports shall be available to system managers by form fill queries or simple queries. 2 The reports software should provide report capability on all information gathered. Report properties should be user definable. They should contain the following: 3. Cumulative totals of all cash and card transactions 4.Type,date,time and type of all alarms 5. Date and time of all maintenance transactions 6. Maintenance activity by location number 7. Maintenance activity and operational status 8. Maintenance activity by type 9. Date and time of collection 10.Pay station identification 11. Pay station location 12.Sequential collection number 13.Total amount of money in the collection 14.Total card usage 15.Total cash in bill container(real-time) 16.Total cash in coin container(real-time) 17. Revenue by location number 18. Revenue by collection area 19. Revenue by maintenance route 20.Total number of tickets issued 21.Total number,value,and type(credit card and/or stored value card)of card transactions. 22. User log on history and activities 23. Exception report for units not repaired 24.Operational status by unit 25. Daily collection report with location numbers and audit(real-time). 26.No transactions within a 24 hour period 27. Provide the ability to automate the transfer of pay station revenue data to an external system. Create a CSV file of revenue data, summarized by pay station number,collection date and currency type(coins,bills,credit card,smart card,pay by mobile device,pay by license place, etc.). i S.COMMUNICATION/SYSTEM MANAGEMENT SOFTWARE(WIRELESS) 1. Respondents must describe, in detail,all of the equipment they propose to use and the security measures employed to protect data access and integrity. 2. Respondents shall explain, in detail, how their wireless two-way communication system works, including technical (components, frequency, etc) and practical (On-line, real time status) elements and identify all costs per pay station to the City. 3. Respondents shall explain average time of repair and audit transactions, under normal operating conditions,for both wireless,two-way and hand held communication. 4.Wireless two-way communication must be operable in the City's garages. 5. Pay stations shall be capable of wireless two-way communication to a remote communication center to transmit financial and activity reports and unit status. 6.The clearinghouse system must conform to International Standards Organization(ISO) standards for authorization messages. 7.Access to City of Miami Beach data shall be secured,at a minimum,by password protection and shall include multi-level access control. 8.The software must supply reports for revenue,maintenance,and/or space usage. 9. Cash box status(lower limit warning when coins reach a programmable amount and an upper limit warning when the pay station shuts down). 10.Alarms(attempted theft of pay station,pay station out of order,door open,out of paper,etc.). 11.Management data consisting of purchase of time(occupancy),time bought intervals (duration),type of transactions(coin and card with amounts paid),etc. i Pay station shall: 12. Record and store the number of valid coin,bill and card transactions and shall be accurate to 98%of actual deposits. 13.Transmit data to remote communication center cash box status management data (occupancy,duration,etc.). 14. Make multiple attempts if reception of the transmission is not confirmed by the communications center. The communication center shall: 15.Make multiple attempts if card payment does not clear. 16.Transmit expired/invalid card lists to units via two-way communication. 17 The software will facilitate the management of communications, rates, maintenance, collections and audit functions. T.SYSTEM MANAGEMENT SOFTWARE 1.State all Methods of Encryption and other software security features. 2.All credit card reports,from the back office software,should balance to the clearinghouse transaction reports daily. 3. Pay stations are fully programmable. Field programming is to be accomplished by City staff, using any of the following for all parameter changes: • Wireless two way transmission • Hand held,and laptop using Infrared, RF,or Bluetooth protocol • 4.The System management software shall be configurable in a single-station and/or networked fashion. • 5. It should be intuitive,convenient,and easy to use. • 6. Data stored in the software package shall be designed to allow for the easy import and export of all necessary data to fully integrate the system into other data base systems. • 7.These and all features of the software must be password controlled with access levels assigned by City of Miami Beach designated System Administrator. The System Host/Desktop Management Software should: 8.Allow City to select options at the end of a rate period to include:allow/not allow purchase of time exceeding the shift/rate maximum,allow/not allow purchase of time elapsed at the end of a rate/shift period,allow/not allow user to purchase time through a specified shift down time at no charge,allow/not allow purchase of time through a closed day at no charge. 9.Allow the City to select the rate for each individual day and have the ability to designate a day closed,or"free parking"day. 10.Allow City to configure a secondary daily rate structure to be activated by a specified day. 11.Allow time to be purchased at a minimum of 15-minute blocks or by the minute. 12. Include at least six(6)rate tables for editing. 13. Include a minimum of three(3)shifts per rate table. 14. Rate tables allow City to select from the following options;select the time of day that each individual shift will begin,set the maximum amount of money that will be accepted in a given shift, set the expire time of a given shift,allow the purchase of multiple days,allow multiple day purchases to be either 24 hours from purchase date or 24 hours from expired time of a shift,allow for a period of time during a shift that the system will shut down,able to set a per minute rate, able to select the number of 15 minute blocks per hour and the rate to be charged for the 15 minute blocks,and is able to automatically print a receipt.The rate table must be capable of being adjusted remotely using the back office software. 15.Allow rates to be edited by the hour. 16.Allow a minimum time purchase to be set. 17.Configure length of time the audible alarm will sound. 18.Set the start of a day. 19.Allows for an option to print/not print receipts. 20.Set a maximum number of tickets to be sold in a day. 21.Set an amount that no bills above that amount will be accepted. 22.Set the maximum amount of money that will be accepted. 23.Select what to do during a printer error. 24.Set/modify credit card parameters to include: Enable/not enable credit cards,accept/not accept American Express,MasterCard and Visa,accept/not accept a credit card when offline,set minimum/maximum credit amounts and set a default amount. 25.Vary rates by stall range. 26.Set an expiration window to show expired stalls or stalls about to expire,on enforcement reports. 27.Set an enforcement access code. 28.Set an inactivity time-out for the backlight. 29.Modify the printed receipts. 30.Set an`but of service"phone number. 31. Preset charge for special rates,which can be remotely updated by using the back office software. 32. Does not allow for user manipulation of audit historical data without an audit trail of manipulation. 33.All remote programming must be allowed using standard communication protocol. 34. Pay stations must have built-in diagnostic software that records dates and"time stamps"all operations events(unit failures,resets, low battery,etc)for reports to the command center. 35.Self-diagnostic mode should be interrupted if a higher priority task is queued(a customer at the unit paying for parking has the highest priority). Self-diagnostic results can optionally be sent to the communication center. 36.The system will report the status of each pay station to a central server indicating status and alarm conditions(maintenance needs and out-of-order conditions). The communications system shall also provide real-time notification of collections, maintenance,alarms,revenues,and individual patron transactions to the City of Miami Beach. 37.City of Miami Beach shall be able to modify rates and hours of operation via the communication software and upload this new configuration to individual pay stations or any combination of networked pay stations. The system communications software should: 38. Be PCI compliant for transmission of Credit Card data and password protected 39.Accesses to vital communications areas are password protected. 40.Able to process all transactions,and backup,exception log,diagnostics. 41. Records security information to include:-Door open/door closed,"Cash container in","cash container out". Date,time and pay station number is recorded with each entry. 42. Maintain a log of all transactional events.The log information includes: Individual purchases, receipt numbers generated, power outages,system restarts. 43.Communications software is able to receive processor configuration tables. 44.Communications software is able to set and send configuration tables and diagnostic levels. 45.Communications software is able to send a bad credit card file to update credit cards that are to be rejected. 46.Communications software is able to set the date and time. 47.Communications software is able to add time to a selected stall. 48.Communications software is able to check the status of a selected stall. 49.Communications software is able to view network status and indicate which terminals are. currently on-line or off-line. 50.Communications software is able to remotely monitor the following areas,status,cash box, audit,power,and version. 51.Communications software is able to view the current audit totals and current grand totals to include:cash,credit,cash card and overpayment. 52.Communications software is able to view the current status of the Following items: a. Bill Acceptor:"disabled","jammed"/"not jammed" b. Bill Stacker:"full/"not full c.Coin Acceptor:"enabled"/"disabled"and"jammed"/"not jammed" d. Card Reader:"present"Pnot present" e. Cash Container:"installed"/"not installed" f. Door:"open Y'closed"(maintenance and Collection) g. Lock:"open 7'closed"(maintenance and Collection) h. Power status 53.Communications software is able to alert users to alarms via email, and back office software. U.PRICE LIST/COMPONENTS 1. Respondents shall provide to the City of Miami Beach a schedule of individual component pricing, including a pricing discount on all maintenance and repair materials, parts and supplies, and a residual value on modular components returned for repair or remanufacture. This pricing is for all additional parts and components for future repairs, etc. — not components required for initial product offered, and is to be submitted for informational purposes only and will not be factored into award criteria cost considerations. 2. Respondents shall supply pricing for the purchase a single pay station to include all parts. Respondents shall provide availability and pricing for additional parts and components three (3)years after the end of the warranty period. 3. Pay stations shall have internal components designed as interchangeable modular parts. 4. Respondents shall explain what tools,if any,are needed to replace modular components. 5.All replacement components shall be readily available from a local distributor. In the event _ that the local distributor is temporarily out of any component,additional components shall be available within twenty-four(24)hours. Y N 6.a. Estimate costs to design, install,support and maintain a wireless infrastructure,if appropriate: b. Identify who will provide local support of the wireless infrastructure: c.What is the longest time to recover from network or hardware damage due to severe weather? V.MAINTENANCE 1 Pay stations shall be constructed so that individual components can be easily removed and sub-assemblies be changed without major dismantling. 2 Respondent shall provide training on the procedures of changing and replacing of sub- assemblies. 3 Describe procedures of changing and replacing of sub-assemblies.Training that your company will provide at no additional charge: 1 Provide electronic copies of recommended maintenance procedures and supplies. 2 Respondent shall provide full training of software application and usage to City of Miami Beach Parking Department maintenance staff. 3 Modules shall be replaced with minimum use of tools. 4 Describe software application and usage training that your company will provide at no additional charge: 1 City personnel will perform all routine and daily maintenance on these pay stations.All product pricing will be based on that requirement. 2 The bidder shall supply complete replacement parts catalog showing exploded arts diagrams and pricing along with their bid. Items included in this contract and subsequent parts to accommodate new technology shall be included in the vendor's parts list. W.DELIVERY AND INSTALLATION 1. Packaging and shipment shall be the responsibility of the manufacturer.Proposals shall include freight and be FOB destination. In the event that the delivery and/or installation of units are not completed according to City of Miami Beach Parking Department specifications —and agreed upon schedule,City of Miami Beach Parking Department will impose liquidated damages in the amount of Five Hundred dollars($500)per unit per day.These charges are intended to act as an incentive for the vendor to perform in full compliance with the specifications. Acknowledgment and agreement is given by both parties that the amount herein is not intended to be,nor shall be deemed to be,in the nature of a penalty. Delivery shall be made to a designated address,as designated by the City within sixty(60) calendar days following execution of the contract. 1 The successful Respondent shall complete installation within fifteen (15)days following delivery of the units or as specified by the City of Miami Beach Parking Department. 2 Respondents shall include a description of any pre-installation and/or installation work to be completed by City of Miami Beach Parking Department. X.SYSTEM IMPLEMENTATION 1 The system shall include all hardware and software required for communicating with, programming or monitoring any of the supplied units. It is the Respondent's responsibility to incorporate all of the above and to establish the communications between the units and the communications center. 2 The wireless two-way communication system may be provided directly by the vendor or in partnership with a wireless system vendor. Respondents shall explain how the entire system will be deployed and who is responsible for maintaining the various components. Y.TRAINING The successful Respondent shall provide,at no additional charge,a minimum of eighty(80) hours of training at a designated City of Miami Beach Parking Department facility for each City employee to develop expertise in the maintenance and repair of their product, including,but not limited to: 1 Installation 2 Maintenance 3 Troubleshooting repairs 4 operations-programming, inventory 5 Collections 6 Respondents shall provide a thorough outline of the training content and provide a training schedule for both software and hardware. The schedule shall include periodic refresher training (continuing education)including,but not limited to,emphasis on particular areas of the City of Miami Beach Parking Department's choice and upgrades of software and/or hardware.All operating manuals that support installation, maintenance and user information complete with wiring diagrams and specifications shall be in English.This must be provided at no additional charge. Z.WARRANTY 1 Respondents must guarantee,for a period of two(2)years from the date of installation,to repair and/or replace any part or modular component determined to be defective in material or workmanship under normal use and service at no additional cost to the City of Miami Beach. Respondent shall also be solely responsible for the cost of shipping and return shipping of warranty parts during the two(2)year warranty period. Respondents shall also provide the City of Miami Beach free of charge with any new software releases for a period of two(2)years. 2 The local distributor shall maintain an adequate supply of replacement components(e.g. cutters,card readers,etc)on site at the City of Miami Beach Parking Department meter maintenance shop. Payment and warranty provisions for replacement components shall apply from the date of installation of the module 3 The City of Miami Beach shall have the option of extending the warranty period within 90 days before the end of the existing warranty period. 4 The Respondent will provide quote for the extended warranty detailing the cost per pay station,period of coverage and what will be covered under the warranty and extended warranty. AA.VARIANCES TO TECHNICAL SPECIFICATIONS LISTED ABOVE Items not included in your proposal—Discuss/explain any requirements of the RFP that are not included in your proposal.—All items are to be explained here(To be indexed and submitted in the order listed) Other Standards Used-List in detail, any additional standards and/or practices that you consider worthy of consideration. Indicate any additional features that your product has that may not be indicated above, or any additional enhancements to requirements we may have listed above (To be indexed and submitted in the order listed) RFP NO.46-10/11 SECTION III. PRICE PROPOSAL FORM PROPOSER NAME Proposer agrees to supply the products or services at the prices bid below in accordance with the terms,conditions and specifications contained in this RFP. ITEM DESCRIPTION UNIT PRICE 1. Purchase and Install of$ Pay-and-Display Multi-space Pay Stations 2. Purchase and Install of$ Pay-by-Space Multi-space Pay Stations 3. Purchase and Install of$ Pay-by-License Plate Multi-space Pay Stations 4. Pay Station Monthly Service$ Wireless(GPRS)Communication 5. Pay Station Monthly Service$ WiFi Communication 6. Year 3-Extended On-site $ Maintenance 7. Year 4-Extended On-site$ Maintenance 8. Year 5-Extended On-site$ Maintenance 9. Year 6-Extended On-site$ Maintenance 10.Year 7-Extended On-site$ Maintenance Add Alternate Bid: The City has 500 Parkeon pay stations that accept coin,credit card,and bills. Please provide a bid,credit,or trade-in value per unit:DG Classic:$ Strada:$ SECTION IV—PROPOSAL FORMAT Proposals must contain the following documents,each fully completed and signed,as required. If any items are omitted, Proposers must submit the documentation within five (5) calendar days upon request from the City,or the Proposal shall be deemed non-responsive. The City will not accept the proposed cost of services (fee) information after the deadline for receipt of Proposals. 1.Table of Contents Outline in sequential order the major areas of the Proposal, including enclosures.All pages must be consecutively numbered and correspond to the table of contents. 2.Proposal Points to Address: Proposers must respond to all minimum requirements listed below.. Proposals which do not contain such documentation may be deemed non-responsive. a) Introduction letter: outlining the Proposer's professional specialization; provide past experience to support the qualifications of the Proposer. b) Proposer's must provide documentation: Proposer's shall submit such supporting documentation as they deem necessary to demonstrate the capability to provide and implement the services as outlined in this RFP. c) Evidence of Financial Stability: All Proposers must attach a financial statement, balance sheet or assurance that indicates the financial capacity and viability of the proposer.This statement should be certified by an appropriate corporate official or by an independent Certified Public Accountant. d) References: Provide a list of at least five (5) client references, that have provided services as outlined in this RFP,to include contact name,title, company, address, telephone number,e-mail address,and fax number. e) Past Performance Client Survey Information: Past performance information will be collected on all Proposers. Proposers are required to identify and submit their best projects. Proposers will be required to send out Performance Evaluation Surreys to each of their clients. Please provide your client with the Performance Evaluation Letter and Survey attached herein, and request that your client submit the completed survey to Pamela Leja-Katsaris, Sr. Procurement Specialist, at (Fax) 786-394-4006 or (e-mail)pamelaleja @miamibeachfl.gov.The City will not accept Client Surveys sent to the Procurement Division from the office of the Proposer. Surveys must be sent to the Procurement Division directly from your client's office(s). Proposers are responsible for making sure their clients return the Performance Evaluation Surveys to the City. The City reserves the right to verify and successful Proposer any information submitted in this process. Such verification may include, but is not limited to, speaking with current and former clients, review of relevant client documentation, site-visitation, and other independent confirmation of data. f) Methodology and Approach. The Proposer must specifically describe its Proposal methodology and approach for completing the services required in the scope of work. g) Cost Information: Cost information must be submitted with Proposal. Notwithstanding any cost and/or revenue sharing Proposals submitted,the City reserves the right to further negotiate same with the successful Proposer. 3.Acknowledgment of Addenda: (IF REQUIRED BY ADDENDUM)and Proposer Information forms. 4.ANY other Documents and Documentation Required by this RFP SECTION V—EVALUATION/SELECTION PROCESS After the City's Procurement Division receives responses from qualified Proposers, a determination will be made if the Proposals meet the minimum standards of responsiveness. An Evaluation Committee, appointed by the City Manager, shall meet to evaluate the responsive proposals in accordance with the requirements of the RFP. If further information is desired, Proposers may be requested to make additional written submissions or oral presentations to the Evaluation Committee. a total of 100 possible points Experience and Past Performance 20 pts. Quality and Capabilities of the Proposed Solution 30 pts Technical Support 10 pts Cost Effectiveness of Proposal 30 pts Financial Stability 10 pts Total: 100 pts 1) A predecessor or successor of a person convicted of a public entity crime; or 2) An entity under the control of any natural person who is active in The Evaluation Committee will recommend to the City Manager the 'proposal(s) which the Evaluation Committee deems to be in the best interest of the City by using the following criteria for After considering the recommendation(s) of the Evaluation Committee, the City Manager shall recommend to the Mayor and Commission the Proposal or Proposals acceptance of which the City Manager deems to be in the best interest of the City. The City Commission shall consider the City Manager's recommendation(s) as it deems appropriate and may: approve the City Manager's recommendation(s); make its own recommendation(s); reject all Proposals; or may prescribe such other action, as it deems necessary and in the best interest of the City. Following recommendation of award by the City Commission, negotiations between the selected Proposers and the City Administration take place to arrive at a contract. If the Mayor and Commission has so directed, the City Manager may proceed to negotiate a contract with a Proposer other than the top-ranked Proposer if the negotiations with the top-ranked Proposer fail to produce a mutually acceptable contract within a reasonable period of time. A proposed contract (or contracts) is presented to the Mayor and Commission for approval, modification and approval,or rejection. If and when a contract (or contracts) acceptable to the respective parties is approved by the Mayor and Commission, the Mayor and City Clerk sign the contract(s) after the selected Proposer(s)has(or have)done so. By submitting a Proposal,all Proposers shall be deemed to understand and agree that no property interest or legal right of any kind shall be created at any point during the aforesaid evaluation/selection process until and unless a contract has been agreed to and signed by both parties. SECTION VI—SPECIAL TERMS AND CONDITIONS: INSURANCE INSURANCE: The successful Proposer shall obtain, provide and maintain during the term of the contract the following types and amounts of insurance, which shall be maintained with insurers licensed to sell insurance in the State of Florida and have a B+ VI or higher rating in the latest edition of AM Best's Insurance Guide. Commercial General Liability. A policy including, but not limited to, comprehensive general liability, including bodily injury, personal injury, property damage, in the amount of a combined single limit of not less than$1,000,000. Coverage shall be provided on an occurrence basis. The City of Miami Beach must be named as certificate holder and additional insured on policy.' 1 Workers'Compensation and Employer's Liability per the statutory limits of the state of Florida. 2 Comprehensive General Liability(occurrence form), limits of liability$1,000,000.00 per occurrence for bodily injury property damage to include Premises/Operations;Products, Completed Operations and Contractual Liability. Contractual Liability and Contractual Indemnity(Hold harmless endorsement exactly as written in"insurance requirements"of specifications). 3 Automobile Liability-$1,000,000 each occurrence-owned/non-owned/hired automobiles included. Worker's Compensation. A policy of Worker's Compensation and Employers Liability Insurance, in accordance with worker's compensation,laws as required per Florida Statutes. Said policies of insurance shall be primary to and contributing with any other insurance maintained by Proposer or City, and shall name the City of Miami Beach, as an additional insured. No policy can be canceled without thirty(30)days prior written notice to the City. The successful Proposer shall file and maintain certificates of all insurance policies with the City's Risk Management Department showing said policies to be in full force and effect at all times during the course of the contract. Such insurance shall be obtained from brokers of carriers authorized to transact insurance business in Florida and satisfactory to City. Evidence of such insurance shall be submitted to and approved by City prior to commencement of any work or tenancy under the proposed contract. If any of the required insurance coverages contain aggregate limits, or apply to other operations or tenancies of Proposer outside the proposed contract, Proposer shall give City prompt written notice of any incident, occurrence, claim settlement or judgment against such insurance which may diminish the protection such insurance affords the City. Proposer shall further take immediate steps to restore such aggregate limits or shall provide other insurance protection for such aggregate limits. FAILURE TO PROCURE INSURANCE:The successful Proposer's failure to procure or maintain required the insurance program shall constitute a material breach of the contract by which City may immediately terminate same. INSURANCE CHECK LIST XXX 1. Workers'Compensation and Employer's Liability per the statutory limits of the state of Florida. XXX 2.Comprehensive General Liability(occurrence form), limits of liability$1,000,000.00 per occurrence for bodily injury property damage to include Premises/Operations; Products,Completed Operations and Contractual Liability. Contractual Liability and Contractual Indemnity(Hold harmless endorsement exactly as written in "insurance requirements"of specifications). XXX 3.Automobile Liability-$1,000,000 each occurrence-owned/non-owned/hired automobiles included. 4. Excess Liability-$ 00 per occurrence to follow the primary coverages. XXX 5.The City must be named as and additional insured on the liability policies;and it must be stated on the certificate. 6.Other Insurance as indicated: Builders Risk completed value$ .00 Liquor Liability $ .00 Fire Legal Liability$ . 00 Protection and Indemnity$ .00 Professional Liability$ .00 Employee Dishonesty Bond$ Theft Covering Money and/or Property Of Others$ XXX 7.Thirty(30)days written cancellation notice required. XXX 8. Best's guide rating B+:VI or better,latest edition. XXX 9.The certificate must state the RFP number and title PROPOSER AND INSURANCE AGENT STATEMENT: We understand the Insurance Requirements of these specifications and that evidence of this insurance may be required within five(5)days after Proposal opening. Proposer Signature of Proposer PROPOSER INFORMATION Submitted by:Proposer(Entity):Signature:Name(Printed: Address: City/State: Telephone: Fax: E-mail: Federal Tax ID# It is understood and agreed by Proposer that the City reserves the right to reject any and all Proposals, to make awards on all items or any items according to the best interest of the City, and to waive any irregularities in the RFP or in the Proposals received as a result of the RFP. It is also understood and agreed by the Proposer that by submitting a Proposal, Proposer shall be deemed to understand and agree than no property interest or legal right of any kind shall be created at any time until and unless a contract has been agreed to and signed by both parties. For Proposer:(Authorized Signature)(Date) (Printed Name) ACKNOWLEDGEMENT OF ADDENDA Directions:Complete Part I or Part II,whichever applies. Part I: Listed below are the dates of issue for each Addendum received in connection with this RFP#46-10/11: Addendum No. 1,Dated Addendum No.2,Dated Addendum No.3,Dated Addendum No.4,Dated Addendum No.5,Dated Part II: No addendum was received in connection with this RFP. Verified with Procurement staff Name of staff Date Proposer-Name Date Signature DECLARATION TO:City of Miami Beach City Hall 1700 Convention Center Drive Procurement Division Miami Beach, Florida 33139 Submitted this day of ,2011 The undersigned, as Proposer, declares that the only persons interested in this Proposal are named herein;that no other person has any interest in this responses or in the contract to which this response pertains; that this response is made without connection or arrangement with any other person; and that this response is in every respect fair and made in good faith, without collusion or fraud. The Proposer agrees if this response is accepted,to execute an appropriate City of Miami Beach document for the purpose of establishing a formal contractual relationship between the Proposer and the City,for the performance of all requirements to which the response pertains. The Proposer states that the response is based upon the documents identified by RFP No. 46-10/11. WITNESS PROPOSER SIGNATURE PRINTED NAME PRINTED NAME WITNESS TITLE PRINTED NAME SWORN STATEMENT UNDER SECTION 287.133(3)(a), FLORIDA STATUTES,ON PUBLIC ENTITY CRIMES THIS FORM MUST BE SIGNED AND SWORN TO IN THE PRESENCE OF A NOTARY PUBLIC OR OTHER OFFICER AUTHORIZED TO ADMINISTER OATHS. This sworn statement is submitted to [print name of public entity] By [print individual's name and title] For [print name of entity submitting sworn statement] Whose business address is And(if applicable)its Federal Employer Identification Number(FEIN)is (Ifthe Entity has no FEIN, include the Social Security Number of the individual signing this sworn statement: ). I understand that a"public entity crime"as defined in Paragraph 287.133(1)(g), Florida Statutes, means a violation of any state or federal law by a person with respect to anddirectly related to the transaction of business with any business with any public entity or with an agency or political subdivision of any other state or of the United States, including, but not limited to, any bid or contract for goods or services to be provided to any public entity or an agency or political subdivision of any other state or of the United States and involving antitrust,fraud,theft, bribery, collusion, racketeering,conspiracy,or materialmisrepresentation. I understand that "convicted" or "conviction" as defined in Paragraph 287.133(1)(b), Florida Statutes, means a finding of guilt or a conviction of a public entity crime, with or without an adjudication of guilt, in any federal or state trial court of record relating tocharges brought by indictment or information after July 1, 1989, as a result of a juryverdict, nonjury trial, or entry of a plea of guilty or nolo contendere. I understand that an"affiliate"as defined in Paragraph 287.133(1)(a), Florida Statutes,means: a total of 100 possible points Experience and Past Performance 20 pts. Quality and Capabilities of the Proposed Solution 30 pts Technical Support 10 pts Cost Effectiveness of Proposal 30 pts Financial Stability 10 pts Total: 100 pts 1) A predecessor or successor of a person convicted of a public entity crime; or 2) An entity under the control of any natural person who is active in themanagement of the entity and who has been convicted of a public entity crime.The term"affiliate"includes those officers,directors,executives, partners,shareholders,employees, members,and agents who are active in the management of an affiliate.The ownership by one person of shares constituting a controlling interest in another person,or a pooling 3) 1 understand that a "person" as defined in Paragraph 287.133 (1)(e), Florida Statutes means any natural person or entity organized under the laws of any state or of the United States with the legal power to enter into a bindingcontract and which bids or applies to bid on contracts for the provision ofgoods or services let by a public entity, or which otherwise transacts orapplies to transact business with a public entity. The term "person" includes those officers, directors, executives, partners, shareholders, employees,members, and agents who are active in management of an entity. Based on information and belief, the statement which I have marked below is true in relation to the entity submitting this sworn statement. [Indicate which statementapplies.] Neither the entity submitting this sworn statement, nor any officers, directors, executives, partners, shareholders, employees, members, or agents who are active in neither themanagement of the entity, nor any affiliate of the entity has been charged with andconvicted of a public entity crime subsequent to July 1, 1989. The entity submitting this sworn statement, or one or more of its officers, di rectors,executives, partners, shareholders, employees, members or agents who are active inmanagement of the entity or an affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989. The entity submitting this sworn statement, or one or more of its officers, di rectors,executives, partners, shareholders, employees, members, or agents who are active in themanagement of the entity or an affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989. However, there has been asubsequent proceeding before a Hearing Officer of the State of Florida, Division of Administrative Hearings and the Final Order entered by the hearing Officer determinedthat it was not in the public interest to place the entity submitting this sworn statement onthe convicted vendor list. [Attach a copy of the final order] I UNDERSTAND THAT THE SUBMISSION OF THIS FORM TO THE CONTRACTING OFFICER FOR THE PUBLIC ENTITY IDENTIFIED IN PARAGRAPH 1 (ONE) ABOVE ISFOR THAT PUBLIC ENTITY ONLY AND, THAT THIS FORM IS VALID THROUGH DECEMBER 31 OF THE CALENDAR YEAR IN WHICH IT IS FILED. I ALSO UNDERSTAND THAT I AM REQUIRED TO INFORM THE PUBLIC ENTITY PRIOR TO ENTERING INTO A CONTRACT IN EXCESS OF THE THRESHOLD AMOUNT PROVIDED IN SECTION 287.017, FLORIDA STATUTES FOR CATEGORY TWO OF ANY CHANGE IN THE INFORMATION CONTAINED IN THIS FORM. [Signature] Sworn to and subscribed before me this day of ,2011 Personally known OR Produced identification Notary Public - State of My commission expires (Type of Identification) (Printed typed or stamped Commissioned name of Notary Public) QUESTIONNAIRE Proposer's Name: Principal Office Address: Official Representative: Individual Partnership(Circle One) Corporation Limited Liability Company(LLC) If a Corporation or Limited Liability Company(LLC),answer this:When Incorporated: In what State: If a Foreign Corporation: Date of Registration with Florida Secretary of State: Name of Resident Agent: Address of Resident Agent: President's Name: Vice-President's Name: Treasurer's Name:Questionnaire(continued) Members of Board of Directors: If a Partnership: Date of organization: General or Limited Partnership`: a total of 100 possible points Experience and Past Performance 20 pts. Quality and Capabilities of the Proposed Solution 30 pts Technical Support 10 pts Cost Effectiveness of Proposal 30 pts Financial Stability 10 pts Total: 100 pts 1) A predecessor or successor of a person convicted of a public entity crime; or 7� DC��Cri�^i�f�flrCll I�d`�IIII+��C�rCJrflfl��J��ic ontiio in 1.Number of years of relevant experience in operating same or similar business: 2.Have any agreements held by Proposer for a project ever been canceled?Yes ()No() If yes,give details on a separate sheet. 3.Has the Proposer or any principals of the applicant organization failed to qualify as a responsible bidder/proposer,refused to enter into a contract after an award has been made,failed to complete a contract during the past five(5)years,or been declared to be in default in any contract in the last 5 years? If yes,please explain: Questionnaire(continued) 4.Has the Proposer or any of its principals declared bankrupt or reorganized under Chapter 11 or put into receivership?Yes()No() If yes,give date,court jurisdiction,action taken,and any other explanation deemed necessary on a separate sheet. 5.Person or persons interested in this RFP and Qualification Form have( )have not() been convicted by a Federal,State,County,or Municipal Court of any violation of law, other than traffic violations. To include stockholders over ten percent(10%).(Strike out inappropriate words)Explain any convictions: 6.Lawsuits(any)pending or completed involving the corporation,partnership or individuals with more than ten percent(10%)interest: A.List all pending lawsuits: B.List all judgments from lawsuits in the last five(5)years: C. List any criminal violations and/or convictions of the Proposer and/or any of its principals: 1 Conflicts of Interest.The following relationships are the only potential,actual,or perceived conflicts of interest in connection with this Proposal: (If none,state same.) 2 Public Disclosure.In order to determine whether the members of the Evaluation Committee for this Request for Proposals have any association or relationships which would constitute a conflict of interest,either actual or perceived,with any Proposer and/or individuals and entities comprising or representing such Proposer and in an attempt to ensure full and complete disclosure regarding this contract,all Proposers are required to disclose all persons and entities who may be involved with this Proposal.This list shall include public relation firms,lawyers and lobbyists.The Procurement Division shall be notified in writing if any person or entity is added to this list after receipt of Proposals. Questionnaire(continued) The Proposer understands that information contained in this Questionnaire will be relied upon by the City in awarding the RFP,and such information is warranted by the Proposer to be true and accurate. The Proposer agrees to furnish such additional information, prior to acceptance of any Proposal, relating to the qualifications of the Proposer, as may be requested by the City Manager.The Proposer further understands that the information contained in this Questionnaire may be confirmed through a background investigation conducted by the City, through the Miami Beach Police Department. By submitting this Questionnaire the Proposer agrees to cooperate with this investigation, including but not limited to,fingerprinting and providing information for a credit check. PROPOSER WITNESS:IF INDIVIDUAL: Signature Signature Print Name Print Name WITNESS: IF PARTNERSHIP: Signature Print Name of Successful Proposer Print Name Address By: General Partner Print Name ATTEST: IF CORPORATION: Secretary Print Name of Corporation Print Name Address By: President(Print Name)(CORPORATE SEAL) IM M.IAMIBEACH QUICK REFERENCE GUIDE TO EQUAL BENEFITS COMPLIANCE STEP 1:UNDERSTANDING THE LAW STEP 2: HOW TO COMPLETE THE DECLARATION: NON-DISCRIMINATION IN CONTRACTS AND BENEFITS What does the law require? FORM The proposed Ordinance will require certain contractors doing business with the City of Miami Beach,who are awarded a contract Section 1 asks for information about your company. If the pursuant to competitive bids, to provide "Equal Benefits"to their company employs 50 or less employees in the U.S.,skip employees with domestic partners, as they provide to employees to Section 4,date and sign. with spouses. Section 2,Question 1A asks whether your company prohibits Who is covered by this Ordinance? discrimination against people based on the categories listed. Competitively bid City contracts valued at over $100,000 whose Answer"YES"if your company does have such a contractors maintain 51 or more full time employees on their policy. payrolls during 20 or more calendar work weeks. For more m Answer"NO"if your company does not have information,see Equal Benefits Ordinance Summary. such a policy. • Question 1 B asks whether your company agrees to What benefits are covered? include a nondiscrimination clause in all subcontracts entered The Ordinance applies to all benefits offered by a contractor to its into for the performance of a substantial portion of the any employees who have spouses or domestic partners and all benefits contracts you have with the City.This clause must include all offered directly to such spouses or domestic partners, even when of the categories listed in question 1 A.You must answer this question even if your company will not be entering into any the employee pays the entire cost of the benefit.This includes but subcontracts associated with work performed for the City. is not limited to: sick leave, bereavement leave, family medical leave,and health benefits. Answer"YES"if you will agree to include a nondiscrimination clause in subcontracts. • m Answer"NO"if you will not agree to include a What is a Domestic Partner? nondiscrimination clause in subcontracts. A"Domestic Partner"shall mean any two(2)adults of the same or different sex who have registered as domestic partners with a Question 2A asks whether your company offers government body pursuant to state and local law authorizing such benefits(such as medical insurance)to employees'spouses or to employees because they are married(such as registration,or with an internal registry maintained by the employer bereavement leave which can be taken because of the death of at least one of the domestic partners. of a spouse,or family medical leave which can be taken because of a spouse having a serious medical condition). What if a contractor is unable to offer benefits equally? Some contractors are unable to find an insurance company willing Answer"YES"if you offer any such benefits. to offer domestic partner coverage. When a contractor takes all Answer"NO"if you do not offer any such benefits. reasonable measures to stop discriminating, but can't for reasons outside its control,it can comply with the Equal Benefits Ordinance NOTE: You are considered as offering a benefit even if you if it agrees to pay a cash equivalent. A cash equivalent is the don't pay for it.If access to the benefit is offered,but the cost amount of money paid by an employer for the spousal benefit that must be paid in whole or in part by the employee,you should is unavailable for domestic partners, or vice versa. For more still answer"YES". information,see Reasonable Measures Application. Question 26 asks whether you company offers benefits(such What if a company will comply but needs time to do it? as medical insurance)to employees'domestic partners or to Once a contractor makes it clear that it will comply with the employees because they are in a domestic partnership(such Declaration, in certain situations ending discrimination in benefits as bereavement leave which can be taken because of the may be delayed. For instance, offering medical insurance may be death of a domestic partner, or family medical leave which delayed until the contractor's next enrollment period;other benefits, can be taken because of a domestic partner having a serious such as bereavement leave, may be delayed until the contractor's medical condition). personnel policies can be revised.For more information,see Rules Answer"YES"if you offer any such benefits. of Procedure of the Substantial Compliance Form. Answer"NO"if you do not offer any such benefits NO r TE: e To s co mpl A Y, P you p r I ans i wer c s to a que t stio i ns o 2A n and 2B F sho 0 uld r be m the sa me. Family Leave Your company's Family and Medical Leave In Act policy. All companies with 50 or more employees must ver offer this benefit.Your policy should indicate that employees y may take leave because of the serious medical condition of limit their spouse or domestic ed Question 2C should be filled out ONLY if you have answered circ "YES"to question 2A and/or 213.It asks you to indicate which um sta benefits you offer to spouses (or employees because they nce are married), which benefits you offer to domestic partners S, (or employees because they are in a domestic partnership), you and which benefits you do not offer. Please indicate only ma those benefits offered.If you offer benefits not already listed, y write them in where it says "other". Remember, offering co access to a benefit is still considered a benefit, even t your mpl company does not pay for it. Y with Note: If you can't offer all benefit in a nondiscriminatory out manner because of reasons outside your control, (e.g.there offe are no insurance providers willing to offer domestic partner ring coverage) you may be eligible for Reasonable Measures ben eft compliance. To comply on this basis,you must agree to pay s a cash equivalent, submit a completed Reasonable equ Measures Application Form with all necessary attachments ally. and have your application approved by the Procurement See Division of the City of Miami Beach. Re aso nab Step 3: ATTACH THE NECESSARY le DOCUMENTATION Me asu Section 3 states that you must submit documentation that verifies all benefits marked in your answer to Question 2C are assistance program policy confirming that spouses,domestic offered in a nondiscriminatory manner.When possible, it is best if partners and their parents and children are equally eligible you submit this documentation along with your Declaration form. (or ineligible)for such benefits. For policies that are unwritten;submit a letter to the Procurement Division indicating this.Use the list below as a guide for the type of Relocation&Travel Your company's policy confirming that documentation needed. expenses for travel or relocation will be paid on the same basis for spouses and domestic partners of employees. Medical Insurance A statement from your medical insurance provider that confirms spouses and domestic partners(as defined Discounts, Facilities & Events Your company's policy under this Ordinance)receive equal coverage in your medical plan. confirming that discounts,facilities(e.g.gym)and events This may be in a letter from your insurance provider,or reflected in (e.g. holiday party) are equally available to spouses and the eligibility section of your official insurance plan document. domestic partners of employees. Similar documentation is needed for other types of insurance plans. Credit Union Documentation from the credit union indicating that spouses and domestic partners have equal Retirement Plans(including 401k&pension plans) access to credit union services. The sections of your pension plan detailing how employees receive benefits.This should cover joint annuity options and pre retirement Child Care Documentation that the children of spouses death benefits.Documentation should indicate that employees with (step-children)and children of domestic partners have equal domestic partners and employees with spouses receive the same access to child care services. benefits and payment options. Other Benefits Documentation of any other benefits listed to Bereavement Leave Your bereavement leave of funeral leave indicate that they are offered equally. policy indicating the benefit is offered equally.If your policy allows employees time off from work because of the death of a spouse,it For medical insurance companies providing domestic partner should also allow for time off because of the death of a domestic coverage in the State of Florida,refer to the partner.If the policy allows for time off due to the death of a parent in-law or other relative of a spouse,it must include time off for the death of a domestic partner's equivalent relative. For any questions on the City of Miami Beach Equal Benefits Ordinance or how to complete the applicable forms,please partner. contact: Parental Leave Your company's policy indicating that employees Cristina Delvat,Contracts Compliance Specialist PROCUREMENT may take leave for the birth or adoption of a child, to care for a DIVISION 1700 Convention Center Drive,Miami Beach,FL 33139 child who is ill, and/or to attend school appointments. If leave is Tel:305-673-7496/Fax:786-394-4000/ available for step-children (the spouse's child) then leave also cristinadelvat @miamibeachfl.aov should be available for the child of a domestic partner. We are committed to providing excellent public service and safety to all who live,work and play in our vibrant,tropical,historic Employee Assistance Program Your company's employee community. a total of 100 possible points Experience and Past Performance Oualitv and Capabilities of the Proposed Solution CITY OF MIAMI BEACH DECLARATION:NONDISCRIMINATION IN CONTRACTS AND BENEFITS Section 1.Vendor Information Name of Company: Name of Company Contact Person: Phone Number: Fax Number: E-mail: Vendor Number(if known): Federal ID or Social Security Number: Approximate Number of Employees in the U.S.: (If 50 or less,skip to Section 4,date and sign)Are any of your employees covered by a collective bargaining agreement or union trust fund?—Yes—No Union name(s): Section 2.Compliance Questions Question 1.Nondiscrimination-Protected Classes A.Does your company agree to not discriminate against your employees,applicants for employment,employees of the City,or members of the public on the basis of the fact or perception of a person's membership in the categories listed below?Please note:a"YES"answer means your company agrees it will not discriminate;a"NO"answer means your company refuses to agree that it will not discriminate.Please answer yes or no to each category. B. Does your company agree to insert a similar nondiscrimination provision in any subcontract you enter into for the performance of a substantial portion of the contract you have with the City?Please note:you must answer this question,even if you do not intend to enter into any subcontracts. Yes _ No Question 2. a total of 100 possible points Nondiscrimination Experience and Past Performance 20 pts. - Equal Benefits Quality and Capabilities of the Proposed Solution 30 pts for Employees Technical Support 10 pts with Spouses and Cost Effectiveness of Proposal 30 pts Employees with Financial Stability 10 pts Domestic Partners Total: 100 pts 1) A predecessor or successor of a person convicted of a public entity crime; Questions 2A and 2B should be answered YES even if your employees must pay some or all of the cost of spousal or domestic partner benefits. A.Does your company provide or offer access to any benefits to employees with spouses or to spouses of employees? Yes No B.Does your company provide or offer access to any benefits to employees with(same or opposite sex)domestic partners'or to domestic partners of employees? _Yes_No `The term Domestic Partner shall mean any two (2) adults of the same or different sex, who have registered as domestic partners with a government body pursuant to state or local law authorizing such registration, or with an internal registry maintained by the employer of at least one of the domestic partners.A Contractor may institute an internal registry to allow for the provision of equal benefits to employees with domestic partner who do not register their partnerships pursuant to a governmental body authorizing such registration, or who are located in a jurisdiction where no such governmental domestic partnership exists.A Contractor that institutes such registry shall not impose criteria for registration that are more stringent than those required for domestic partnership registration by the City of Miami Beach If you answered"NO"to both Questions 2A and 2B,go to Section 4,complete and sign the form,filling in all items requested. If you answered"YES"to either or both Questions 2A and 2B,please continue to Question 2C below. C.Please check all benefits that apply to your answers above and list in the"other"section any additional benefits not already specified.Note:some benefits are provided to employees because they have a spouse or domestic partner,such as bereavement leave;other benefits are provided directly to the spouse or domestic partner,such as medical insurance. a total of 100 possible points Experience and Past Performance 20 pts. Quality and Capabilities of the Proposed Solution 30 pts Technical Support 10 pts Cost Effectiveness of Proposal 30 pts Financial Stability 10 pts Total: 100 pts 1) A predecessor or successor of a person convicted of a public entity crime; or 2) An entity under the control of any natural person who is active in themanagement of the entity and who has been convicted of a public entity crime.The term"affiliate"includes those officers,directors, executives, partners,shareholders,employees, members,and agents who are active in the management of an affiliate.The ownership by one person of shares constituting a controlling interest in another person,or a pooling ofequipment or income among persons when not for fair market value under an arm's length agreement,shall be a prima facie case that one person controls another person.A person who knowingly enters into a joint venture with a nprcnn whn hac hppn nnnvintpri of a ni ihlin antity crimp in Flnriria Note:If you can not offer a benefit in a nondiscriminatory manner because of reasons outside your control,(e.g.,there are no insurance providers in your area willing to offer domestic partner coverage)you may be eligible for Reasonable Measures compliance. To comply on this basis, you must agree to pay a cash equivalent, submit a completed Reasonable Measures Application with all necessary attachments,and have your application approved by the City Manager,or his designee. Section 3.Required Documentation YOU MUST SUBMIT SUPPORTING DOCUMENTATION to verify each benefit marked in Question 2C. Without proper documentation,your company cannot be certified as complying with the City's Equal Benefits Requirement for Domestic Partner Ordinance. For example, to document medical insurance submit a statement from your insurance provider or a copy of the eligibility section of your plan document;to document leave programs,submit a copy of your company's employee handbook.If documentation for a particular benefit does not exist,attach an explanation. Have you submitted supporting documentation for each benefit offered?_Yes_No Section 4.Executing the Document I declare under penalty of perjury under the laws of the State of Florida that the foregoing is true and correct,and that I am authorized to bind this entity contractually. Executed this day of ,in the year ,at Name of Signatory a total of 100 possible points (please print) Ex erience and Past Performance 20 pts. City,State, p p Zip Code Quality and Capabilities of the Proposed Solution 30 pts Technical Support 10 pts ....a Cu....a:............^4 n..,.,.,. I Title i CITY OF MIAMI BEACH MIAMIBEACH REAS NAB E M MEASURES Declaration:Nondiscrimination in Contracts and Benefits Submit this form and supporting documentation to the City's Procurement Division ONLY IF you: a. Have taken all reasonable measures to end discrimination in benefits;and b.Are unable to do so;and c. Intend to offer a cash equivalent for employees to whom equal benefits are not available. You must submit the following information with this form: 1 The names,contact persons and telephone numbers of benefits providers contacted for the purpose of acquiring nondiscriminatory benefits; 2 The dates on which such benefits providers were contacted; 3 Copies of any written response(s)you received from such benefits providers,and if written responses are unavailable,summaries of oral responses;and 4 Any other information you feel is relevant to documenting your inability to end discrimination in benefits,including,but not limited to, reference to federal or state laws which preclude the ending of discrimination in benefits. declare(or certify)under penalty of perjury under the laws of the State of Florida that the foregoing is true and correct,and that I am authorized to bind this entity contractually. Name of Company(please print) Mailing Address of Company Signature City,State,Zip Name of Signatory(please print) Telephone Number Title Date Definition of Terms A. REASONABLE MEASURES The City of Miami Beach will determine whether a City Contractor has taken all reasonable measures provided by the City Contractor that demonstrates that it is not possible for the City Contractor to end discrimination in benefits. A determination that it is not possible for the City Contractor to end discrimination in benefits shall be based upon a consideration of such factors as: (1)The number of benefits providers identified and contacted, in writing,by the City Contractor,and written documentation from these providers that they will not provide equal benefits; (2)The existence of benefits providers willing to offer equal benefits to the City Contractor;and (3)The existence of federal or state laws which preclude the City Contractor from ending discrimination in benefits. B.CASH EQUIVALENT "Cash Equivalent" means the amount of money paid to an employee with a Domestic Partner (or spouse, if applicable) in lieu of providing Benefits to the employees' Domestic partner (or spouse, if applicable). The Cash Equivalent is equal to the employer's direct expense of providing Benefits to an employee for his or her spouse. Cash Equivalent.The cash equivalent of the following benefits applies: a. For bereavement leave,cash payment for the number of days that would be allowed as paid time off for death of a spouse.Cash payment would be in the form of wages of the domestic partner employee for the number of days allowed. b. For health benefits,the cost to the Contractor of the Contractor's share of the single monthly premiums that are being paid for the domestic partner employee,to be paid on a regular basis while the domestic partner employee maintains the such insurance in force for himself or herself. c. For family medical leave,cash payments for the number of days that would be allowed as time off for an employee to care for a spouse that has a serious health condition.Cash payment would be in the form of wages of the domestic partner employee for the number of days allowed. CITY OF MIAMI BEACH SUBSTANTIAL COMPLIANCE AUTHORIZATION FORM Declaration:Nondiscrimination in Contracts and Benefits This form, and supporting documentation, must be submitted to the Procurement Division by entities seeking to contract with the City of Miami Beach that wish to delay ending their discrimination in benefits pursuant to the Rules of Procedure,as set out below. Fill out all sections that apply.Attach additional sheets as necessary. A.Open Enrollment Ending discrimination in benefits may be delayed until the first effective date after the first open enrollment process following the date the contract with the City begins, provided that the City Contractor submits to the Procurement Division evidence that reasonable efforts are being undertaken to end discrimination in benefits.This delay may not exceed two years from the date the contract with the City is entered into,and only applies to benefits for which an open enrollment process is applicable. Date next benefits plan year begins: Date nondiscriminatory benefits will be available: Reason for Delay: Description of efforts being undertaken to end discrimination in benefits: B.Administrative Actions and Request for Extension Ending discrimination in benefits may be delayed to allow administrative steps to be taken to incorporate nondiscriminatory benefits into the City Contractor's infrastructure. The time allotted for these administrative steps shall apply only to those benefits for which administrative steps are necessary and may not exceed three months. An extension of this time may be granted at the discretion of the Procurement Director, upon the written request of the City Contractor.Administrative steps may include, but are not limited to, such actions as computer systems modifications, personnel policy revisions, and the development and distribution of employee communications. Description of administrative steps and dates to be achieved: If requesting extension beyond three months,please explain basis: C.Collective Bargaining Agreements(CBA) Ending discrimination in benefits may be delayed until the expiration of a City Contractor's Current collective bargaining agreement(s)where all of the following conditions have been met: 1. The provision of benefits is governed by one or more collective bargaining agreement(s); 2. The City Contractor takes all reasonable measures to end discrimination in benefits either by requesting that the Unions involved agree to reopen the agreements in order for the City Contractor to take whatever steps necessary to end discrimination in benefits or by ending discrimination in benefits without reopening the collective bargaining agreements;and 3. In the event that the City Contractor cannot end discrimination in benefits despite taking all reasonable measures to do so,the City Contractor provides a cash equivalent to eligible employees for whom benefits are not available. Unless otherwise authorized in writing by the Procurement Director,this cash equivalent payment must begin at the time the Unions refuse to allow the collective bargaining agreements to be reopened,or in any case no longer than three (3)months from the date the contract with the City is entered into. For a delay to be granted under this provision,written proof must be submitted with this form that: •The benefits for which the delay is requested are governed by a collective bargaining agreement; • All reasonable measures have been taken to end discrimination in benefits(see Section C.2, above);and • A cash equivalent payment will be provided to eligible employees for whom benefits are not available. declare (or certify) under penalty of perjury under the laws of the State of Florida that the foregoing is true and correct,and that I am authorized to bind this entity contractually. Name of Company(please print) Mailing Address of Company Signature City,State,Zip Name of Signatory(please print) Telephone Number Title Date J LIVING WAGE INFORMATION GUIDE UNDERSTANDING THE LAW NOTE: *Amendment to Section 2-408(c)entitled 'Annual 0 open Enrol Iment/Election of Benefits", and definition of The Living Wage Ordinance, § 2-407 thru 2-410 of the Miami al 'Health Benefits"adopted June 19,20107 Beach City Code(the Ordinance), was adopted by the Mayor and Commission on April 18, 2001, and become effective on 0 Post the Living Wage rates in a prominent place, or April 28, 2001, with the intent to provide salary rates for full on employees' paychecks every six (6) months, in time employees equivalent to the poverty level plus 10%, and English,Creole and Spanish therefore,eliminate sub-poverty level wages. ■ Permit.interview of employees without interference On June 9, 2010, the Mayor and Commission amended the • No retaliation or discrimination against an employee Ordinance. The amendment included an adjustment to the who files a complaint or otherwise asserts his/her original hourly rates paid to employees under the original rights under the Ordinance,is permitted Ordinance. Commencing on October 1, 2010, this adjustment What are the employer's responsibilities to the City? will increase the hourly rate that employers are required to pay E Maintain payroll records for three(3)years. employees covered under the Ordinance. The increase will be - File complete payroll records with the Procurement phased in over a three(3)year.period. Contracts Compliance Specialist every six(6) months What is the Living Wage Requirement? and allow inspection upon request. Effective October 1, 2010,all employers'covered by the Living • Submit proof of provision of health benefits to qualify Wage Ordinance are required to pay employees performing to pay the lower Living Wage rate. Covered Services, no less than $10.16 per hour with health • Submit list of all subcontractors and corresponding benefits, or$11.41 per hour without health benefits(please see payroll records for employees working on the Ordinance No.2010-3682 for hourly wage rate increases over contract. a three(3)year phase-in). ■ If employer offers health benefits, the plan must be a "health benefit plan";as defined under Florida law. Living Wage requirements apply to: ■ Ensure subcontractors'compliance with Ordinance; City employees, contractors and subcontractors of City service 8 Maintain an "open enrollment period'at least once a contracts involving the City's expenditure of over$100,000 per year, during which employees can elect and advise year providing the following types of Covered Services: the employees whether they wish to be covered under • Food Preparation and/or Distribution the employees'health plan. ■ Security Services ■ Pay employees who elect, during the annual open ■ Routine Maintenance Services such as custodial,cleaning, enrollment period, not to be covered under the refuse removal,repair,refinishing,and recycling employer's health benefits plan, the higher hourly • Clerical or other non-supervisory office work, whether Living Wage (by the next pay period following the temporary or permanent employee's election). ■ Transportation and Parking Services ■ Printing and Reproduction Services EMPLOYEE RIGHTS AND ENFORCEMENT ■ Landscaping,Lawn and/or Agricultural Services ■ Park and Public Property Maintenance What are the employee's rights? EMPLOYER RESPONSIBILITIES A covered employee, or former covered employee who believes that the Ordinance applies, and whose What are the employer's responsibilities to the employee? employer is not complying with the Ordinance, has a ■ Pay the employee at least bi-weekly the applicable hourly right to file a complaint with the City's Procurement Living Wage rate. Director within one (1) year after the violation ■ Offer the employee the option to elect health benefits occurred. coverage during the employer's annual enrollment period.* • Instead of filing a complaint with the City, but not in ■ Pay the employee at least$1.25 pet hour towards a health addition to,a.covered employee may file an action in benefits plan* (as defined under Florida low) for covered civil court. employees and their dependents. • Pay wage rates in accordance with federal and all other applicable laws such as overtime. 19 MIAMIBEACH LIVING WAGE CERTIFICATION Pursuant to Section 2-408(e)of the Miami Beach City Code,entitled Certification required before payment."Any and all contracts for covered services may be voidable,and no funds may be released, unless prior to entering any agreement with the city for a covered services contract,the service 2 contractor certifies to the city that it will pay each of its covered employees no less than the living wage described in section 2-408(a).A copy of this certificate must be made available to the public upon request.The certificate,at a minimum, must include the following: 1.The name,address,and phone number of the covered employer,a local contact person,and the specific project for which the covered services contract is sought;Project: Name of Contractor: Contact person: Address: Phone number: 2.The amount of the covered services contract,a brief description of the project or service provided and the city department the contract will serve; Amount of contract:$ City Department(s): Description of service or project: 3.A statement of the wage levels for all employees; "Covered services"Contracts involving the city's expenditure of over$100,000 per year and which include the following types of services:Food Preparation and/or Distribution;Security Services;Routine Maintenance Services such as Custodial,Cleaning, Refuse Removal,Repair,Refinishing and Recycling;Clerical or Other Non-Supervisory Office Work(whether temporary or permanent);Transportation and Parking Services;Printing and Reproduction Services;Landscaping,Lawn,and/or Agricultural Services;and Park and Public Property Maintenance. "Service contractor"is is any individual,corporation (whether for profit or not for profit),partnership,limited liability company,joint venture,or other business entity who is conducting business in Miami Beach,and who is either:(1)paid in whole or part from one or more of the City's general fund,capital project funds,special revenue funds,or any other funds,whether by competitive bid process, informal bids, requests for proposals,some form of solicitation,negotiation, or agreement,or any other decision to enter into a contract;or(2)engaged in the business of,or part of, a contract to provide,or a subcontract to provide,services,for the benefit of the city. However,this does not apply to contracts related primarily to the sale of products or goods. I 4. A commitment to pay all covered employees the living wage, as defined by section 2-408(a) and including,without limitation,any annual indexes thereto(as provided in section 2-408(d). Effective October 1, 2010, service contractors shall be required to pay all its employees who provide services for covered service contracts,the hourly living wage rates based on the following three (3)year phase-in approach: • Commencing with City fiscal year 2010-11 (October 1,2010),the hourly living wage rate will be 3 $10.16/hr.with health benefits of at least$1.25/h r,and$11.41/hr without benefits; • Commencing with City fiscal year 2011-12(October 1,2011),the hourly living wage rate will be $10.72/hr with health benefits of at least$1.45/hr,and$12.17/hr without benefits;and • Commencing with City fiscal year 2012-13 (October 1,2012),the hourly living rate will be $11.28/hr with health benefits of at least$1.64/hr,and$12.92/hr without benefits. I further understand and agree and acknowledge that failure to comply with the Living Wage Ordinance requirements shall constitute a material breach of the contract by which the City may immediately terminate same. I declare under penalty of perjury under the laws of the State of Florida that the foregoing is true and correct,and that I am authorized to bind this entity contractually. at City State Signature Mailing Address Name of Signatory(please print) City,State,Zip Code Title For more information on the Living Wage or a copy of the Ordinance, refer to the City ofMiami Beach website: http:Hweb.miamibeachfl.Qov/procurement City of Miami Beach I PROCUREMENT DIVISION 1700 Convention Center Drive I third floor I Miami Beach, FL 133139 T: 305.673.7490 1 F: 786.394.4000 procurement@miamibeachfl.gov 3 ,'Health Benefits"shall, at a minimum, mean health insurance coverage which consists of wellness and preventive care, including maternity,and that meets the requirements of a"standard health benefits plan" as defined in Subsection 627.6699(12)(b)(4), Florida Statutes*,as may be amended from time to time. I MIAMSEACH City of Miaml Beach,1700 Convention Center Drive, -tea Miami Beach,Florida 33139,www.miamibeachfi.gov PROCUREMENT Division Tel:305.673.7490 Fax: 786-394 4006 To: Phone: Fax: E-mail: Subject: Performance Evaluation of: Number of pages including cover:2 To Whom It May Concern: The City of Miami Beach has implemented a process that collects past performance information pursuant to the submittal of responses to this Request for Proposal (RFP) No. 46-10/11 entitled For the Purchase and Installation of New Multi-Space Pay Stations for the City's On-Street and Off-Street Parking Locations. The information will be used to assist City of Miami Beach in the evaluation of Proposals received in response to the RFP. The company listed in the subject line has chosen to participate in this RFP. They have listed you as a past client for which they have provided services. Both the company and City of Miami Beach would greatly appreciate you taking a few minutes of your time to complete the accompanying questionnaire. Please review all items in the following document and answer the questions to the best of your knowledge. If you cannot answer a particular question, please leave it blank. Please return this questionnaire to Pamela Leja-Katsaris by October 24, 2011 via fax: 786-394-4006; or email PamelaLeja @miamibeachfl.gov. Thank you for your time and effort. Gus Lopez, CPPO Procurement Director MIAMIBEACH City Miami Beach,1700 Convention Center Drive,,Miami Beach,Florida 33139, www.miamibeachfi.gov PROCUREMENT Division Tel:305.673.7490 Fax:786-394-4006 PERFORMANCE EVALUATION SURVEY RFP No.46-10/11 Company Name(Firm being Evaluated): Point of Contact: Phone and email: Please evaluate the performance of the company(10 means you are very satisfied and have no questions about hiring them again,and 1 is if you would never hire them again because of very poor performance). Please leave blank if you don't know. Overall a total of 100 possible points Experience and Past Performance 20 pts. Quality and Capabilities of the Proposed Solution 30 pts Technical Support 10 pts Cost Effectiveness of Proposal 30 pts Financial Stability 10 pts Total: 100 Pts 1) A predecessor or successor of a person convicted of a public entity crime; or 2) An entity under the control of any natural person who is active in themanagement of the entity and who has been convicted of a public entity crime.The term"affiliate"includes those officers,directors,executives, partners,shareholders,employees, members,and agents who are active in the management of an affiliate.The ownership by one person of shares constituting a controlling interest in another person,or a pooling ofequipment or income among persons when not for fair market value under an arm's length agreement,shall be a prima facie case that one person controls another person.A person who knowingly enters into a joint venture with a person who has been convicted of a public entity crime in Florida Comments: Company providing Referral: Contact Name: Contact Phone and e-mail: Date of Services: Dollar Amount for Services: Thank you for your time and effort.Please return this form via fax to 786-394-4006 Attn: Pamela Leja-Katsaris,or via e-mail:pamelaleia0miamibeachfl.gov,on or before October 24,2011. EXHIBIT G DPT PROPOSAL DOCUMENTS D�GITALS�� PAYMENT TECHNOLOGIES RFP #46-10/11 — For the Purchase and Installation of New Multi-Space Pay Stations Submitted to: City of Miami Beach City Hall Procurement Division—Third Floor 1700 Convention Center Drive Miami Beach, Florida I� 33139 Itaa A 01 CI OP cI c Submitted by: F UI1.'I Oi rl wi Mikhail Morokhovich I!I Digital Payment Technologies •••. 330—4260 Still Creek Drive Y Burnaby, B.C., V5C 6C6 Telephone: 786-447-7969 Fax: 604-687-4329 E-mail: mikhail.morokhovich@digitalpaytech.com Date: October 31 st, 2011 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations ................ ........... .......... ........... Table of Contents INTRODUCTIONLETTER...............................................................................................................1 COMPANY PROFILE-DIGITAL PAYMENT TECHNOLOGIES ...................................................2 COMPANY PROFILE—STANDARD PARKING.............................................................................4 KEYPROJECT PERSONNEL.........................................................................................................6 EVIDENCE OF FINANCIAL STABILITY.........................................................................................9 CLIENT REFERENCES—DIGITAL PAYMENT TECHNOLOGIES..............................................10 MUNICIPALITIES AND STATE ENTITIES............................................................................................10 UNIVERSITIES...............................................................................................................................16 CLIENT REFERENCES-STANDARD PARKING.......................................................................19 PAST PERFORMANCE CLIENT SURVEY INFORMATION........................................................23 METHODOLOGY AND APPROACH.............................................................................................24 SOLUTIONOVERVIEW.................................................................................................................27 PRICINGPROPOSAL...................................................................................................................31 RESPONSES TO TECHNICAL SPECIFICATIONS......................................................................32 REQUIREDFORMS............................................................ ..........................................................86 EXCEPTIONSTO RFP..................................................................................................................87 APPENDIX A—VALUE ADDED FEATURES...............................................................................88 APPENDIX B—DPT SYSTEM ARCHITECTURE.........................................................................89 APPENDIX C—LUKE 11 BROCHURE...........................................................................................90 APPENDIXD—BOSS .....................................................................................................................91 APPENDIX E—EMS BROCHURE.................................................................................................92 APPENDIX F—LUKE 11 RECOMMENDED SPARE PARTS LIST................................................93 APPENDIX G—CREDIT CARD PROCESSING ...........................................................................94 APPENDIX H—PCI WHITE PAPER..............................................................................................95 APPENDIXI—EMS FAQ...............................................................................................................96 APPENDIX J—MATERIAL SAFETY DATA SHEET....................................................................97 APPENDIX K—SAMPLE REPORTS............................................................................................98 Digital Payment Technologies—Response to the City of Miami Beach RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations ................................................................................................. ........................................................ -----------............... Introduction Letter Digital Payment Technologies—Response to the City of Miami Beach O GITAL® > PAYMENT TECHNOLOGIES Serious Parking Solutions- October 31 st, 2011 VIA COURIER Ms. Pamela Leja-Katsaris, CPPO, CPPB City Hall Procurement Division—Third Floor City of Miami Beach 1700 Convention Center Drive, Miami Beach, FL 33139 Dear Ms. Leja-Katsaris; Re: Letter of Introduction Please allow me to introduce myself. My name is John Fraissinet and I have recently transitioned into the CEO position at Digital Payment Technologies(DPT). Having served on DPT's Board of Directors for the past six years; I have gained tremendous insight into the Company and the marketplace. I can assure you DPT will continue to tailor our product and service offerings to support our North American customer base as we have done since our inception. In the recent months I have been closely following the progress of your trial and I appreciate your invitation to DPT to be a part of it. As the trial has come to a successful conclusion, I feel that this would be a good time to reach out to you and to let you know of DPT's plans for working with the City of Miami Beach. During your recent conversations with our sales representatives, Mikhail Morokhovich and Steve Hernandez you raised a number of questions that I would like to address: Although LUKE II is fairly new to the market, the pay station is the next generation of our industry- leading LUKE platform. With LUKE li we kept the best of what LUKE had to offer while soliciting feedback from existing clients. This will ensure today's requirements are met while providing Clients with the necessary platform to adjust operational modes to increase program efficiencies in the future. As part of our commitment to the City of Miami Beach, DPT is prepared to: o Collaborate with City of Miami Beach to create an extensive acceptance process for hardware and software that incorporates short and long-term performance metrics. o Work in concert with our long-term partner Standard Parking, to customize a support plan to ensure maximum system up-time for the City of Miami Beach. o Drawing from our experience in Tampa and other cities, DPT will implement an extensive training program for City staff along with Standard Parking, highlighting customer service and relevant technical functionality to properly maintain and collect from the meter. 330-4260 Still Creek Drive Burnaby BC Canada V5C 6C6 Tel >>.604.688.1959 Fax.» 604.629.1867 Toll Free >>888.687.6822 GITAL>>: PAYMENT TECHNOLOGIES Serious Parking Solutions- o Recognizing the significance of the City of Miami Beach account to our Company, DPT will extend an invitation to the City for a representative to participate on DPT's Client Advisory Board. The CAB was formed with the intent to listen to the ever-changing operational and .business needs of customers and to apply those features in future releases. know that during the last meeting, Mikhail and Steve were able to demonstrate how quickly DPT responded to the City's requests for new features and functionality. This is indicative of DPT's commitment to your City and our desire to establish the City of Miami Beach a flag ship account for DPT in North America. As always, DPT will be participating at the Florida Parking Association Show which I will be personally attending. I look forward to meeting you in person and would love the opportunity to speak with you prior to the event. Best Regards; Digital P ym 'nt Technologies Corp. i c P John Fraissinet, Chief Executive Officer RFP#46-10/11–For the Purchase and Installation ofNew Multi-Space Pay Stations Company Profile — Digital Payment Technologies Founded in1G97 as Digital Pioneer Technologies. OPT has grown to become o recognized, leading Highlights provider of automated payment solutions tothe North American parking industry, with a strong and 0 Leading provider of automated consistent focus on technology leadership, customer payment solutions to the North service, and the provision of total business solutions. American parking industry The company's specific business imdesigning, 0 Manufactures highly advanced manufacturing, selling, and supporting complete Pay-and- parking solutions for public and private parking |oto, gnmagem. and streets. DPT'm LUKE U and SHELBY by-License Plate pay stations multi-space pay stations interface with the optional VVmb'bommd EMS, a sophisticated back-end parking time remote management management platform that provides real-time capabilities information on all aspects of parking operations, ao 0 Accredited PC/Level I Service well om sophisticated reporting and ana|yticm. and Provider remote pay station configuration. 0 RADIUS—advanced power OPT has o long history of innovation, including management system industry-first capabilities such no real-time credit card 0 Pioneer of license plate-enabled proceooing. PC| oomp|ionca, andVVi'Fi support. parking DPT'o products continue to leverage technological advances such onPoy'by'Phone support, solar power, and advanced coupons,to improve operator and consumer convenience. OPT is a trusted name in the parking industry with more than 8.000 pay stations deployed in 260 cities across North America including Anchorage, AK; Ann Arbor, MI; Charlotte, NC; Chattanooga, TN; Delray Beach, FL; Fort Lauderdale, FL; Glendale, CA; Miami, FL; Mi|vvoukee, WI; New York, NY; Redwood City, CA; Riverside, CA; Seattle,WA; Tampa, FL; Vancouver, BC; Ventura, CA;West Hollywood, CA; and White Rock, BC. DPT's groundbreaking moment occurred in 2006 when it phased in a deployment of the LUKE pay stations in the City of Houston to total over 1.0OOunits. DPT has also solidified partnerships with companies in the parking industry to offer complementary products in the areas of enforcement, citation menagemant, credit card processing, occupancy sensors, and license plate recognition, as well as an extensive network of certified local service companies. The original foundation of DPT's product lineup is the off-street Intella-Pay pay station. DPT incorporated a number of innovative features in these machines, including Pay-by-Phone integration, audit function, and smart card support. These innovations have cemented DPT as a leader in the development of parking management technologies. In 2004, DPT leveraged its years of experience in parking meter technology by introducing the LUKE pay station for the on-street municipal market. LUKE takes the key benefits of the |nte||a' Pay--eomeofune. oeouhty.ondfloxibi|ity--andaddaunmatnhedhoohnica|oapabi|itimm. enhonced physical design, and improved flexibility and services. In 2005, the off-street SHELBY pay station was unveiled to package the new technical advancements delivered by LUKE into o robust cabinet design.The first SHELBY installation took place at California State Univemity, Long Beaoh, and involved the deployment of 20 pay stations providing new capabilities that included hopper change support. Since that time, over 500 SHELBY units have been installed throughout North America.All these pay stations products act in synergy with the E&48 back-end in order to deliver m complete parking solution to clients. Digital Payment Technologies~Response*x the City mf Miami Beach 2 RFPu46' 0/11—rm,thmpu,nhmmemnd|nmta|laUonoxmmw Multi-Space Pay Stations OPT'm parking solutions exceed common industry standards for payment security. |n April 2OO7. DPT delivered on its promise to provide its clients with the highest levels of credit card data security in the industry by successfully completing its security audit and achieving full certification no o Level 1 Service Provider under the PC| Data Security Standard ). | In April 2009. OPT began shipping the LUKE pay station 10 include the new RADIUS power � management system. RADIUS reduces the power consumption of these electronic meters by up to 75 percent so the meters can more efficiently operate with solar technology in |ovv light conditions and still be configured with all of the latest technological capabilities. In 2010. OPT launched its license plate-enabled parking (LEP)solution. Rounding out existing Pay-by-Space and Pay-and-Display capabilities, LEP adds Pay-by-License Plate parking to the pay station and enables applications that benefit both consumers and parking operators. Enforcement via |inanoa plate raoognition, advanced mobile phone n[tionm, citation payment at the pay ntotion, and reserved parking by license plate are congruent ecosystems of advanced parking technology delivered byOPT. In 2011. OPT launched the LUKE ||, the next generation pay station. Built for both nn'and off- street environments, LUKE || offers m variety of features to enhance physical oecurity, improve monitoring and neporting, and increase consumer convenience and satisfaction. Among its many features are separate maintenance and collection compodmmntm, coin escrow to refund change upon o cancelled tnanooction, an enhanced locking mechanimm, and electronic lock support. LUKE || retains the iconic look of its pnodooamnor and supports multiple operational modem such as Pay'by-8pooe. Pay-and-Display, and Pay-by-License Plate in one unit. Digital Payment Technologies~Response to the City of Miami Beach 3 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Company Profile — Standard Parking Experience with Transportation and Parking Standard Parking Corporation (NASDAQ:STAN)is a leading national provider of parking facility management services, providing on-site services at multi-level and surface parking facilities for all major markets of the parking industry.We manage parking facilities containing more than one million parking spaces in hundreds of cities across the United States and Canada. Founded in 1929, our history and resulting experience have allowed us to develop and standardize a rigorous system of processes and controls that enable us to deliver consistent, transparent, value-added and high quality management and operational services.We serve myriad municipalities and government facilities, colleges and universities, healthcare facilities, airports, hotels, commercial real estate, residential communities and retail establishments. Through our SP Plus Municipal Services operating division,we bring together a tremendous depth of talent and expertise specific to public enterprises. It is this precise understanding of municipal operations in addition to our corporate resources that allow us to confidently state that we are able to provide the City world class service and exceptional value. National and Regional Support Groups Our on-site management team will be closely and constantly monitored and supported by our Regional, Municipal and National Support Groups.We have a dedicated National Municipal Support Group which monitors and assists all of our governmental operations around the county. Our National Support Group provides extensive resources including: Human Resources Environmental Protection Safety and Training Risk Management Labor Relations IT Finance Legal Services Facility Development and Maintenance Strategic Planning Logistics and Maintenance Purchasing SP Municipal has more experience providing parking services to municipalities than anyone in the industry. As a publicly traded company, we understand the fiduciary responsibilities of collecting the public's money and accurately reporting that revenue with proven Sarbanes Oxley compliance to the City of Miami Beach.We have an on- street and governmental services division that specializes in municipal parking operations. Our Regional Manager of Florida is Chester S, Escobar who has over 16 years of parking experience with twelve (12)of these years in the Municipal sector where he held high level executive positions for the City of Miami's Department of Off-Street Parking (Miami Parking Authority)and with the City of Miami Beach. In Miami, he held the position of Chief Operations Officer and oversaw all Operations of their more than 30,000 parking spaces(including 8900 on- street meter parking spaces). In the City of Miami Beach, he held the position of Assistant Parking Director in charge of the on-street division which included all 8,500 on-street metered parking spaces. During his tenure with the City of Miami Beach he oversaw the installation of over 250 multi-space meters that replaced an estimated 2,500 single-space ones. Chester is currently on the executive Board of Directors for Florida Parking Association and serves as their Treasurer. Our Vice President of Municipal Services is Roamy R. Valera, CAPP who has 20 years of municipal expertise serving as Deputy Director of the Miami Parking Authority, Training & Development Director for the International Parking Institute and consultant for Tim Haahs and Associates. Digital Payment Technologies—Response to the City of Miami Beach 4 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Most recently, Mr. Valera served as Vice President of Timothy Haahs&Associates, Inc., an architectural and engineering firm specializing in parking design, planning and engineering. Prior to his position at Haahs, Mr. Valera served as Deputy Executive Director with the Miami Parking Authority and Associate Director of Professional Development for the International Parking Institute. During his tenure at the Miami Parking Authority, Mr. Valera oversaw the on-street and off-street parking operations with a focus on real estate planning and development initiatives. Mr. Valera holds a Bachelor of Arts degree in Public Administration and is a Certified Administrator of Public Parking. Roamy is an active member of the Florida Parking Association. He is actively involved in the training and development of parking professional's nation wide as one of the International Parking Institute trainers. Standard Parking's Experience Municipalities are recognizing the revenue enhancement potential of outsourcing on-street operations. Standard Parking, the industry leader in innovative parking management services, provides a wide range of meter operations, parking enforcement and revenue collection services. Standard Parking Corporation has been providing on-street parking management experience for municipal clients throughout the United States for over 25 years. We have extensive knowledge with parking enforcement, parking meter collections & maintenance, parking ticket processing and collections, single space meters, multi-space technologies, pay by phone systems, demand &turnover studies and every other facet associated with on-street municipal parking. There have been no contracts terminated. We have seen over the last ten years a dramatic movement towards privatization by the governmental sector, as municipalities responsible for large public parking facilities have turned to private parking operators to achieve efficient and profitable results for their parking operations. This trend has led to a major role for SP Municipal in the public sector. Examples of some municipal facilities that we operate include: Parking Enforcement and Meter Management • City of Miami Beach On Street Parking Meter Collections for the past 10 years • City of Ft. Myers Parking System • City of Chelsea, MA On-Street Parking Management • City of Great Falls Montana On Street Parking Management • George Mason University Parking Services • City of New Orleans On Street Parking Meter Management • City of San Mateo California On Street Parking Management • Case Western University Hospital Parking Management • Bloomfield Parking Authority of the Township of Bloomfield • University of Colorado Denver Health and Sciences Center • NJTransit Enforcement and Collection Services • City of Tampa On-street Meter Maintenance program • Downtown Mesa Association Digital Payment Technologies—Response to the City of Miami Beach 5 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations KEY PROJECT PERSONNEL DPT has a team of Project Managers who assists clients and resellers with the deployment of new pay stations and the training of City personnel. Project Managers oversee all new projects from the time the order is placed to the time the units are operating to the client's satisfaction. For telephone support, DPT has a group of dedicated telephone support personnel who answer technical calls during regular support hours(5:30 a.m.to 5:00 p.m. PST). Telephone support personnel are also available outside of regular support hours; however, additional charges may apply as outlined in our Warranty contract. The following Project Manager(s)and key personnel will assist The City of Miami Beach with implementing the multi-space pay stations and training city personnel to fully operate the pay stations: KEY CONTACTS: Chris Chettle—Senior Vice President, Sales, CAPP Candidate Chris Chettle holds a Bachelor of Commerce Degree, Marketing Major from the University of British Columbia, Canada, and has more than 20 years experience in sales, business development, marketing, and management. Upon graduating, Chris joined Nexus Display Systems Corp. as the company's first U.S.Account Executive and was eventually promoted to Director of Sales when U.S. sales reached over 90 percent of the company's total revenues. In 1999, he joined TVC Canada, a national communications distributor, and held several senior management positions that included National Sales Manager during a time when the company generated over$48 million annually. Chris joined DPT in April 2004 to develop DPT's Project Management and Customer Service teams. He took a lead role in overseeing the first installations of the LUKE pay station and the company's first installation in Mexico. In 2006, Chris became Vice President Marketing and oversaw all of DPT's marketing activities including product management, strategic partnerships, marketing materials, trades shows, advertising, and international research. In August 2009, Chris took on the role of Senior Vice President, Sales managing all of DPT's sales operations and reseller channels. Steve Hernandez—Business Development Manager, CAPP Candidate Steve Hernandez is based in Atlanta, GA and will provide implementation oversight to ensure a successful project implementation for the City of Miami Beach.At DPT, Steve works closely with our national accounts, including Standard Parking,to deploy our equipment in the most effective way for our client. Steve has a strong background in on-street municipal parking and is currently in the process of preparing to take his CAPP certification test after completing his coursework. Prior to joining DPT, Steve provided consultative assistance to Laz Parking and Morgan Stanley on the installation of over 4000 multi-space meters for the City of Chicago. During his involvement with the rollout, he provided valuable input to properly schedule the purchase, installation and deployment of the system. He also, initiated the development of their asset management tool used to determine the value of individual spaces, streets and zones. Prior to that, he spent over five years working at Lanier Parking, most recently as Associate Vice President, Marketing where he was responsible for the growth and development of Lanier's municipal division and as General Manager where he oversaw the finances and operations of this municipal division. Mikhail Morokhovich—Regional Sales Manager Mikhail graduated with a bachelor's degree in Electrical Engineering from the University of Alberta, Canada. He then pursued a career in the telecommunications industry, specifically in technical and sales engineering, before joining DPT in 2005. In his current role as DPT's Regional Sales Manager, Mikhail develops parking solutions for universities and municipalities in the southeastern United States of America. Digital Payment Technologies—Response to the City of Miami Beach 6 Rrp#4e1W11—For the Purchase and Installation of New Multi-Space Pay Stations Chester S. Escobar—Standard Parkin-g. Regional Mana-ger, Chester is based in South Florida and has over 10 years of parking experience with twelve(12) of these years in the Municipal sector where he held high |ava|executive positions for the City of Miami's Department of Off-Street Parking (Miami Parking Authority)and with tha�City of Miami Beoch. In Miami, he held the position of Chief Operations Officer car and oversaw all of their more than 30.000 parking opnoem(including 8900 on-street meter parking spaces). In the City of Miami Bnoch, he held the position of Assistant Parking Director in charge of the on-street division which included all 0.580 nn'mtrmetmetarad parking spaces. During his tenure with the City of Miami Beach he oversaw the installation of over 250 multi-space meters that replaced an estimated 2.500 single-space ones. Chester is currently on the executive Board of Directors for Florida Parking Association and aarvao as their Tnoomunor. � Roamy R.Valera—Standard Parking,VP of Municipal Services, CAPP Roamy has 20 years of municipal expertise nerving as Deputy Director of the Miami Perking Authority,Training & Development Director for the International Parking |noUtu0o and consultant for Tim Hmahs and Associates. Most recently, Mr. Valera served as Vice President of Timothy Hoahn&Amonoioten. Inc., an architectural and engineering firm specializing in parking deoign, planning and engineering. Prior to his position at Hoohm. Mr. Valera served as Deputy Executive Director with the Miami Parking Authority and Associate Director of Professional Development for the International Parking Institute. During his tenure at the Miami Parking Authority, Mr. Valera oversaw the on-street and off-street parking operations with ofoouo on real estate planning and development initiatives. Mr. � Valera holds a Bachelor ofArts degree in Public Administration and is m Certified Administrator of � Public Parking. Roamy is an active member of the Florida Parking Association. He is actively involved in the training and development of parking professional's nationwide as one of the � International Parking Institute trainers. IMPLEMENTATION/PLANNING CONTACT: Tommy Kinsman—Director, Client Services Tommy Kinsman holds n Bachelors Degree in Electronic Systems from Abertay Univenoity, Scotland. He worked with the NCR Financial Solutions Group and Worldwide Customer Services � Division in Dundee, 8coUend,for eight years.While at NCR. Tommy gained significant � experience in manufacturing and test systems before moving into m Product Manager and Consultant role focused on service delivery. Tommy is a Six Sigma Green Belt who used his process improvement skills and service delivery knowledge to save NCR o|mnmt U8$20 million. Tummy oversees the day-to-day operations of DPT'a Project Management and Customer Service teams and is also actively involved in managing large-scale deployments ofOPT equipment and the shaping of internal quality processes. During his time at OPT. Tommy has been responsible for key accounts including the City of Houston. Qty of White P|oino. City of White Rook, and the University of San Diego. PROJECT MANAGERS: (]noa m thorough review of p|onning, installation and desired requirements has been finalized with the City of Miami Beach's key personnel; DPT will work closely with The City in establishing which Project Manager would best fit the specific project needs. The Project Manager assigned by OPT will be the primary point person for the Contractor selected to ensure o smooth deployment and integration with the other technology partners selected. Digital Payment Technologies—Response to the City of Miami Beach 7 nFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Allan Muir—Promect Manager Allan Muir graduated with on advanced standing hn the electronics engineering co-op program from Sheridan College, Ontario. Allan worked for both Panasonic Canada and the Bank of Montreal during his co-op assignments by applying his knowledge in a range of areas that included the rebuilding of high volume network oannero. Upon graduating, Allan moved to British Columbia and joined the DPT team in April 2005. Working as a manufacturing associate for just over a year, Allan gained a vast knowledge of our products. Since his promotion to project management in 2006, Allan has managed multiple projects across North America including the deployments at P8U of Fort Lauderdale, City o[Riverside, University of Central Florida, and the entire Central Parking install base. Russ Davis—Project Manager Russ Davis joined DPT as a Project Manager in October 2006. Russ's background is as an accomplished airline flight operations specialist with 20 years commercial airline operations experience with Air Canada"Jazz." Russ also has six years extensive software development experience as a support and training consultant for airline operations centers worldwide. During this time, he served as the primary contact for technical support of mission critical airline operations systems and managed the installation of several successful projects with various airlines in Canada, the United States,the United Kingdom, and Denmark. Russ has managed several key contracts including Chicago Parks District, PSU of Ann Arbor, City of Milwaukee, and the University ofMaryland. Ryan Baker—Prooect Manager Ryon Baker graduated from Red River College,Winnipeg, K4B. in 2001 with honors in the Outdoor Power Equipment Technician Course. Ryan has been actively involved in the parking industry mm equipment technician for nearly five years. Prior to joining OPT in October 2007. Ryon was instrumental in installing parking equipment in more than 50 sites across Canada, including DPT's equipment. His experience in the parking industry has encompassed o diversity ofroles,from manufacturing and installation,to ' enforcement and project management. Ryan first cut his teeth in DPT as Manufacturing Associate. As a project manager at DPT he has successfully implemented several large municipal contracts such as PSU of Galveston and PSU of Glendale, as well as working with Imperial Parking and Metro Transit Authority. His in-depth knowledge of the manufacturing and buying process helped him to quickly gain knowledge of the product line and to transition to Client Services where he now acts ooa core team member o[Project Management. Digital Payment Technologies—Response to the City of Miami Beach 8 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Evidence of Financial Stability Please note: As Digital Payment Technologies is a privately held company, financial records are confidential and cannot be disclosed in a public proposal. Therefore, we would be happy to provide financial statements upon written request from the City at a later date. Digital Payment Technologies—Response to the City of Miami Beach 9 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Client References — Digital Payment Technologies Municipalities and State Entities City of Tampa 107 N. Franklin St, Tampa, FL 33602, US Jim Corbett, Parking Division Executive Manager Tel: 813-274-8182 E-mail:iim.corbett(d)-tampagov.net Installation Date:Fall 2010' Type of Pay Station:LUKE, solar-powered Number of Pay Stations: 120 Payment Options: Credit cards, coins, Pay-by-Phone Connection Type: GSM EMS Services:Reporting, real-time credit card processing, alarming Standard Parking and DPT were awarded a multi-year contract to supply LUKE pay station throughout Tampa downtown. Tampa utilizes T2 enforcement software and Pay-By-Phone functionality. They also allow their users to extend their parking time either at the pay station or through cell phones. Tampa attributes the success of the parking program to a great partnership between Standard Parking and Digital Payment Technologies. Ann Arbor Downtown Development Authority, Ml 150 S. Fifth Ave., Suite 301, Ann Arbor, Ml, 48104 Joseph Morehouse, Deputy Executive Director, DDA Tel: 734-997-1309 Fax: 734-997-1491 E-mail: imorehousee-a2dda.orq Installation Date: Spring 2009 Type of Pay Station:LUKE, solar-powered Number of Pay Stations: 75 Payment Options: Credit cards, coins, Pay-by-Phone Connection Type: CDMA EMS Services:Reporting, real-time credit card processing, alarming DPT was awarded a five-year contract through Traffic and Safety Inc.to supply LUKE pay stations for deployment throughout the Ann Arbor Downtown Development Authority, MI, in 2008. To date,there are 75 units deployed citywide, with a further 75 units per year growth to complete the five-year contract. Ann Arbor's LUKE solar-powered on-street pay stations accept credit cards, coins, and Pay-by- Phone. The pay stations also offer on-screen payment instructions in multiple languages, as well as remote back-end system management through DPT's Internet-based EMS. EMS enables the city's officials to remotely update all pay stations, in real-time,with new rate and configuration information. Digital Payment Technologies—Response to the City of Miami Beach 10 RFPW4G40/w1—For the Purchase and Installation mfNew Multi-Space Pay Stations The success of this citywide implementation has also been attributed to the key role that Republic Parking Systems has played in operating Ann Arbor's on-and off-street parking. City of Houston, TX 2020 McKinney, Houston, 7X, 77003 Don Pagel Te/.- 713-837-7656(Office) � Tel: 832'393'884Y (Parking Off/oe) � f-nna/t � Installation Date:September 2008 Type of Pay Station:LUKE, solar-powered and some AC-powen»d Number of Pay Stations: Y'O00 Payment Options: Credit cards, bills, coins Connection Type: 8&2.YYgWi'f/network EMS Services:Reporting, real-time credit card processing, remote updates OPT was awarded a five-year contract by Affiliated Computer Services, Inc. (ACS)to supply 1,000 LUKE pay stations for deployment throughout the City of Houston, TX, in September 2006. � This project also represents the first municipal parking meter system in the U.S.that does not nm|y on a cellular network, but instead communicates exclusively using a dedicated 802.11 b/g Wi-Fi network. The City of Houston will evaluate the performance of this VVi'Fi system to determine if it can be expanded to assist public safety and public service employees to improve the accuracy and timeliness of their duties. At the conclusion of the trial,the LUKE pay station was rated the highest by both city officials and � the public. � Houston's LUKE solar-powered on-street pay stations accept credit cards, paper currency, coins, � and Pay-by-Phone. The pay stations also offer on-screen payment instructions in multiple � languages, as well as remote back-end system management through DPT's Internet-based EMS. � EMS enables City of Houston officials to remotely update all pay stations, in real-time,with new rate and configuration information. � The successful awarding of the contract caps a two-year evaluation period by the City of Houston � to investigate general system integrotorn, on-street pay station manufanturem, ondVVi'Fi network suppliers for its on-street parking system. � City of Galveston, TX Anpon System Parking, Suite 340, 815 Walker Street, Houston, TX, 77002 Steve Pack, Senior Branch Manager Te/.- 713'220'8585 E-mail: Steve.Pack(cD-abm.com Installation Date:November 20Y0 Type nf Pay Station:LUKE Number of Pay Stations: A0 Payment Options: Credit cards, coins, Pey'by'Phnne Connection Type: Wi'Fi EMS Services:Reporting, real-time credit card processing, e6ynn/ng. Core and Pay-by-Phone Integration Partners: Venoo Mobile Technologies and 72Systems Digital Payment Technologies—Response to the City of Miami Beach 11 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations The City of Galveston installed 96 LUKE pay stations after a hurricane destroyed the existing single-space meters throughout the downtown core. The City originally deployed cellular communicotionm, but switched toVVi'Fiwhen it decided to inmbo||oVVi'Fi network. Overall communication with theVVi'Fi network is nn|imb|e and working well. It was imperative that OPT and theVVi'Fi provider work together on the communication integration. MTA Metro~NoxthRailroad, New York, NY 347 Madison Avenue, New York, NY, 10017 Philip Petillo'Assistant Director, Operations and Tel: 2Y2-532'4Q0O ext. O480 Parking Services Business Development, Fax: 212-340'3165 Facilities&Marketing Department E-mail: Installation Date:February 20YU Type of Pay Station:SHELBY, AC-powered Number of Pay Stations: 56 installed to date (project completion will equal Q0 units at34stations by the end of201C) Payn,entOptiono:8ills' creoYt/debitcaods. 00/no Connection Type: GSM EMS Services:Real-time credit card processing, real-time data integration MTA Metro-North Railroad(MNR)and its private parking operator, LAZ Parking (LAZ), after running a trial of various vendors, including VenTek(current supplier o[electronic metero), selected the SHELBY pay station as its preferred multi-space meter for use at o total of 34 rail stations parking facilities. SHELBY is based on the LUKE platform, and due to the system flexibi|ity, provides change nowell. To date. 58 pay stations have been installed to provide ovvide range of payment options in o quick transaction mode with proven reliability. MNR and LAZ are expected to continue to install OPT products for e total of 90 meters at 34 stations located on the Hudson and Harlem lines. The SHELBY meters allow users to pay with bills, coins, and debit/credit cards authorized in reo|'time, and their networking capability will allow consumers to pay at any SHELBY meter within the parking facility. MNR and LAZ intend to take advantage of the full color screen in the future for the public's benefit. These pay stations are connected to DPT's EMS,the online management system that delivers a range of real-time services, and are monitored for performance, enforcement, and financial data. City of West Hollywood, CA 8300 Santa Monica Boulevard, West Hollywood, CA, 90069-4314 Jackie Rocco, Parking Operations Manager Te/.- 323'848'8426 E-mail: Rod Marquez, Assistant bn the Parking Manager Te/.- 323-848'0400 Long Thu, Manager of Parking Operations & Collections Te/.- 323'848'6830 Installation Date:2UO3 Type of Pay Station:LUKE and SHELBY, solar-powered Number of Pay Stations: Y3 Payment Options: Cn*ditcends' oo/no Connection Type: GSM EMS Services:Pay'by'Phone' real-time rnedi t card processing, add time at any pay station Digital Payment Technologies~Response*»the City of Miami Beach 12 mrP#*64UM1—For the Purchase and Installation ofNew Multi-Space Pay Stations |n early 2OO5.the City of West Hollywood and DPT implemented nine LUKE pay stations during anon'otreet trial evaluation.Ad the end of the trial,the City nf West Hollywood released onRFP calling for the purchase of additional pay stations to replace all its existing single-head meters with multi-space technology. The solar-powered pay stations are fully configured to accept payment in coin and credit cards with real-time online authorization, as well as an integrated cell phone payment system.This parking application now allows consumers to pay for and add time to any space from any pay station.After all RFP responses were evaluated, DPT was selected along with two other vendors for oral presentations by a neutral evaluation committee. DPT was officially awarded the contract and is currently rolling out additional machines for on-street and � off-street applications. Redwood City, CA PO Box 3AY' Y0Y7 Middlefield Road, Redwood City, CA' 94063 Christian Hammack, Assistant Engineer Te/.- 650'780'7378 Fox: 650'780'7309 En/o/t Installation Date: 20O7 Type nf Pay Station:LUKE, solar-powered Number of Pay Stations:42 Payment Options: Credit cards, coins, bills Connection Type: Wi'F7MeboMeohnetwork EMS Services:Real-time credit card processing, real-time remote updates, Pay-by-Phone, add time a/any pay station DIPT was selected by Redwood City, California,to supply 42 Wi-Fi-based pay stations for the City's downtown core.The LUKE pay station was chosen to provide city consumers with a range of payment options and conveniences while helping to facilitate the implementation of Dr. Donald 8houp'm revolutionary plan for urban revitalization. Or. Shoup is o professor ofurban planning at � the University of California, Loo Angeles(UCLA)and author of the book The High Cost ofFree � Parking. "In Redwood City, we have a challenge,"says Redwood City's downtown development coordinator, Dan Zack. "We have a downtown core that suffers from gridlock as people circle the area looking for available on-street parking.The irony is that there are stalls sitting empty only blocks away." Redwood City's LUKE on-street pay stations are connected to DPT's EMS via a Wi-Fi MetroMesh network.This Wi-Fi connectivity enables the City to offer new capabilities such as real-time credit card authorization, Pay-by-Phone integration, and the ability to add time at any pay station. "They're all connected and share information with each other," notes Zack. DPT's EMS provides Redwood City with the ability to closely monitor vacancy rates and ensure that parking availability is maintained at an optimum level. If rate changes are noquired, updates to all of the pay stations may be mode immediately via the Internet. Digital Payment Technologies—Response to the City of Miami Beach 13 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations City of Milwaukee, Wl Department of Public Works, 84Y North Broadway, Room 50Y' Milwaukee, NV 53202 CinoyDeAngek/o Parking Finance Manager Tel: 414'286-2404 E-mail: Pau/Kla/bnr, Administrative Services Manager Tel: 414-286-3271 Fax: 414'200'3344 Jeremy N/e/sling, Parking Operations Supervisor Tel. 414-286'5929 E-mail., Installation Date:June 2007 Type of Pay Station:LUKE, AC-powered Number of Pay Stations: 175 installed with 53 additional pay stations recently ordered Payment Options: Cnpditnaobs. ro/no Connection Type: GSM EMS Services:Real-time credit card processing, real-time data integration The City of Milwaukee has installed 175 LUKE pay stations in its downtown corridor and recently p|mood an order for on additional 53 LUKE pay stations for installation in 2010. "The LUKE meters will o||ovv users to pay with noino, dobit, and credit cards authorized in raa|'time, and their networking capability will allow consumers to pay at any LUKE meter. The City intends to take advantage of the full colored screen to provide the public useful information on current events in the nreo.^ stated Paul K|ojbor. Administrative Services Manager. Milwaukee's pay stations are connected to an enterprise version of DPT's EMS,the online management system that delivers a range of real-time services that is hosted by the city itself. The first ofits kind in the indumtry,the enterprise server option allows the city to maintain tighter control over its data. Milwaukee intends to develop several new applications in-house using Digital API, an application that enables real-time exchange of data between EMS and third-party technologies. This data exchange will assist in areas such om enforcement and maintenance. Chattanooga Area Regional Transit Authority(CART% Y6Y7 Wilcox Boulevard, Chattanooga, TN, 37408 Brent Matthews Tel. 423'421'3478 Fax: 423'008'2740 E-mail: Installation Date: 2006 Type nf Pay Station:LUKE and SHELBY Number of Pay Stations:43 Payment Options: Conditnenfo. no/no. b0o Connection Type: CDMA EMS Services: Online credit card processing, reporting, CARTA chose DPT after an extensive RFP process in early 2006. The rollout called for off-street and on-street pay stations spread throughout the City utilizing Pay'by'Spaoe and Pay-and- Display modes. Digital Payment Technologies~Response mn the City mf Miami Beach 14 RFP#46-10/11–For the Purchase and Installation of New Multi-Space Pay Stations As of September 2007, CARTA has deployed 29 on-street and 14 off-street pay stations and is constantly adding more at a rate of six every few months. CARTA appreciates the ability to consolidate all its parking operations under one system and has drastically reduced its operational overhead. City of White Rock, White Rock, BC Treasury Department, 15322 Buena Vista Avenue, White Rock, BC, V4B 1 Y6 Matthew Green, Pay Parking Manager Tel: 604-541-2284 Fax: 604-541-2118 E-mail: mgreen(aD-city.whiterock.bc.ca Installation Date:200412005 Type of Pay Station:LUKE, AC-and solar-powered Number of Pay Stations:37 Payment Options: Credit cards, coins Connection Type: CDMA EMS Services:Real-time credit card processing, add time at any pay station, Pay-by-Phone DPT was awarded the White Rock contract after an RFP process involving the City of White Rock and the consulting arm of KPMG. DPT began installation of the first of five phases in November 2004. The total implementation involved 37 LUKE pay stations configured in a Pay-by-Space mode to accept coins and credit cards. Nine of the units are AC powered and 28 are solar powered.All of the units are connected wirelessly via CDMA cellular modems to enable connectivity to DPT's EMS service. This real-time connectivity provides consumers in White Rock with three key benefits: 1. The ability to purchase a ticket and add time for any parking space in White Rock at any machine. 2. Enables real-time authorization of consumers' credit cards 3. The ability to pay for parking by cell phone. White Rock utilizes three real-time EMS services—real-time credit card authorization, monitoring and alarming, and reporting and remote rate configuration.The LUKE pay stations are replacing current pay stations in parking lots, individual meters in parking lots and on-street individual meters. In 2006, the City of White Rock was recognized by the provincial government for the innovation of its parking program and the use of the LUKE parking meter. The City received the Innovative Idea Award from the Government Finance Officers'Association (GFOA) of British Columbia in recognition of its waterfront pay parking technology and practices. Digital Payment Technologies—Response to the City of Miami Beach 15 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Anchorage Community Development Authority, AK 700 West 6th Avenue, Suite 200 Anchorage, AK, 0050Y Rick Onobntt Work City of Anchorage Parking Director Te/.- 907'207'44041907-278'7276 Fax: 907'279-5073 E-mail. Installation Date:July 2008 Type of Pay Station:LUKE, AC-powered Number of Pay Stations: 23 with a further three orders pending Payment Options: Coins, bills, credit cards Connection Type: GSM EMS Services:Real-time credit card process, reporting' custom cards, Digital API Anchorage has a total of 23 LUKE Pay-by-Space pay stations, which are deployed both on-and off-street in eight surface lots covering approximately 700 spaces.The machines are integrated with T2 Systems for enforcement.Anchorage has partnered with DPT for two years and is in the process of ordering three new LUKE pay stations to accommodate its parking expansions. The City recently introduced Pay-by-Phone through Verrus and that feature is being very well received. Anchorage's revenues have increased by over 30 percent from its previous otter box parking, and its customer experience is more positive with lower disputes over citations.The Motorola MC75 handheld gives real-time space otatua, and the ability totake pictures and upload them into the Flex system empowers the City for seamless adjudication. In addition.Anchorage's administrative costs are lower due to having the system located in one central database. Universities California Polytechnic State University, San Luis Obispo, CA Y Grand Avenue, San Luis Obispo, CA, 93407 Marlene Cramer, Business Services Coordinator, Te/.- 805'756-6141 University Police Cal Poly State University Fax: 805'756'5051 E-mail: President, California Public Parking Association Installation Date:Fall 20YU Type of Pay Station:LUKE, four oo6yr-pnw/ereo( eight AC-powered Number of Pay Stations: Y2 Payment Options: Coins, bills, credit cards Connection Type: GSM EMS Services:Reporting, real-time credit card processing, alarming California Polytechnic San Luis Obispo has four solar-powered and eightAC'powered off-street pay stations that accept coins, bills, and credit cards.The pay stations also offer on-screen payment instructions, as well as remote backend system management through DPT's Internet- based EMS. EyN8 enables university officials bo remotely update all pay stations, in naa|'time,with new rate and configuration information. Digital Payment Technologies~Response um the City of Miami Beach 16 RFp#46-1mn1~For the Purchase and Installation mfNew Multi-Space Pay Stations University of California at Santa Barbara, Santa Barbara, CA Transportation&Parking, Building#375, Santa Barbara, CA, 03Y0t-Y040 Tana Lucido' Assistant bo the Director ofTransportation Te/.- 805-893-8731 Fo/r 805-893'3108 Email: Installation Date:June 2003 � Type of Pay Station:LUKE, AC-and solar-powered(switched from Intella-Pay to LUKE) � Number of Pay Stations: 89 Payment Options: Credit cards, coins, bills, campus cards, coupons Connection Type:EbheonetW'F7 EMS Services:9ey'by'Phone. add time et any pay station, real-time credit card processing, campus cards UCSB currently operates 89 AC-and solar-powered pay stations on its campus with more than 26,000 transactions generated per month. The university has a networked system that encompasses over 6,000 parking spaces that allow consumers to pay for their space and add time to their current space from any location on campus. Methods of payment include cash (bills/coin), offline credit card, offline campus access card, coupons for the TAP program, and an integrated cm|| phone payment system. UCSB undertook extensive research to evaluate alternatives for parking management technology. The finalists included Lexis, Guardian Technologies, Parkeon/Schlumberger and DPT. DPT was eventually selected as it was the only company that could integrate with the existing parking system and was able to customize its software to meet all the needs of the university(for example, campus cards and cell phone payment oyatem). UCSB is currently adding more machines and migrating from the EyN8 monthly software solution to the hosted EN18 model to eliminate the monthly reoccurring fees. California State University, Long Beach' CA Facilities Management, 1331 Palo Verde Avenue, Long Beach, CA' 90840 Brian Dunaway, PlannoolEsbmebooISchedu/nr Tek 562'254'0596 Email � Alan Moore, Assistant Director of Parking and Transportation Tel: 502'985'4146 � Fax: 502'985'7832 E-mail Installation Date:January 2O05 Type nf Pay Station: SHELBY, solar-powered Number of Pay Stations: 29 Payment Options: Credit cards, coins, bills, change dispenser, campus cards Connection Type: Wi'Fi EMS Services:Real-time credit card processing, campus cards, real-time reporting, real-time updates CSU Long Beach has t o date installed 29 SHELBY pay stations on its campus.The university went through an RFP process and DPT was selected based its product functionalities and capabilities. Digital peymentTmchnm|ngiem—Response ux the City of Miami Beach 17 RFp#46' 0/11—For the Purchase and Installation mfNew Multi-Space Pay Stations CSU Long Beach pay stations communicate on the university's internal campus Wi-Fi backbone. The pay stations accept payment in credit card real-time, coins, and bills, and dispense change in a replenishing format.The university also has its own on-site server that runs all the real-time EMS features described inthe RFPresponme. Texas A&M University, TX 1250Tannu College Station, 7X, 77843 Dell Hamilton, Parking Services Manager Tel: 879'802'3430 Fax: 079'802'2095 E-mail., Installation Date:2007bn2010 Type of Pay Station:LUKE and SHELBY, AC-and solar-powered Number of Pay Stations: Y5 Payment Options: Credit cards, coins, bills, Pay-by-Phone Connection Type:Ethernet, cellular EMS Services:Real-tine credit card processing, real-time reporting, real-tine updates Texas A&M University currently has 15 LUKE and SHELBY pay stations deployed. The university utilizes DPT's EMS online services for real-time credit card processing, real-time reporting, and intelligent dispatching. The university chose the OPT suite of products because of reliability and excellent customer service and reme||ersupport. University of Michigan 323Y Baxter,Ann Arbor, M1, 48109-2127 Diane DeLaTone, Associate Director Te/.- 734'763'2241 Fax: 734'036'7645 E-mail: Installation Date:Numerous between 2004 and present Type of Pay Station:LUKE with RADIUS, SHELBY Number of Pay Stations: Y4 Payment Options: Credit cards, coins, bills, Pay'by'Phnne Connection Type: CDMu EMS Services:Real-time credit card processing, real-time reporting, real-time updates The equipment is used to control approximately 830 parking spaces in 13 locations.We utilize most features of the equipment including multiple payment methods(noinm, bi||o, and credit cards); add time feature, optional receipts, coupons, refunds, and programming to control times payment is accepted. Plans are pending to implement Pay-by-Phone. The equipment is very no|iob|a and reporting is highly accurate.We use solar power to operate the equipment at several locations;this has proven to be highly efficient. The user interface is clear and user-friendly.We worked with OPT to successfully develop an incremental rate otruoture,which we prefer. C)vero||. vve are very satisfied with the equipment and ongoing support. Digital Payment Technologies—Response m»the City oY Miami Beach 18 RFP#46-10111—For the Purchase and Installation of New Multi-Space Pay Stations ......................................... ...... ................................ Client References — Standard Parking City of Miami Beach On-Street Parking Meter Management City of Miami Beach Miami Beach Parking System Suite 200, 1755 Meridian Avenue Miami Beach, FL 33139 Mr. Saul Frances, Parking Director Tel. 305-673-7505 E-mail: saulfrances@miamibeachfl.gov Since September 2001 Description: Provide on and off street meter collections and auditing of over 8600 spaces including 6000 single space and 275 multi-space meters. City of Fort Myers Parking System Fort Myers, Florida City of Fort Meyers 2200-2"d Street Fort Myers, FL 33902 Ms. Michaelene Beaudin, Contracts Coordinator Tel: 239-321-7098 E-mail: mbeauding@cityftmyers.com Since May 2004 Description: Manages entire Parking System. Provide parking enforcement on and off street, meter collections & maintenance, processing and collection of parking violations, on street permit program, garage and surface lot operations, event parking, consulting, marketing and customer service. 800 single space meters. City of Great Falls Montana On-Street Parking Management Great Falls Montana City of Great Falls, Montana #2 Park Drive South Great Falls, Montana 59403 Ms. Kim Mcleary, Parking Supervisor Tel: 406-455-8405 Parking and Zoning Manager Since 1981 Description: Provide parking enforcement, meter collections & maintenance, processing and data entry of parking violations, residential parking permit program, garage & surface lot operations and customer service. 1015 single space meters. Digital Payment Technologies—Response to the City of Miami Beach 19 RFp#x6' 0/11—ForthmPurchomemnd|nmta|laumnofmew Multi-Space Pay Stations George Mason University Parking Services Fairfax Virginia George Mason University Student Union Building//, Room 2028 44OU University Drive Fairfax, VA 22030 Mr. Josh Cantor, Director nfParking Tel.- 703'993-2828 And Transportation Since July 20O5 Description: K4nnagoo entire parking program. Provide parking mnforcement, meter collections & maintenance, processing and collection of parking violations, decal &permit program, garage and surface lot operations, event parking, mark and customer service. City of New Orleans On-Street Parking Meter Management New Orleans, Louisiana City nf New Orleans Y3D0 Perdido St. Room OkM]3 New Orleans, LA 70112 Mr. Robert Mendoza, Director nf Public Works To/.- 504'658-8000 Since April 2004 Description: Provides co||enLinnm, maintenance and auditing of all 1.000 single space meters and 450 multi-space machines consisting of over 5.000 spaces. Provides Pay by Cell phone services. City of San Mateo California On-Street Parking Management San Mateo, California City of San Mateo Department of Public Works 330 West 20th Avenue San Mateo, CA94403 Mr. Vince Hansen, Facilities Manager Tel.- 050'522'7309 Since April 20O5 Description: Provide on street meter collections, accounting and deposits for over 1000 single space and 23 multi-space meters Case Western University Hospital Parking Manage ment CYwww&mnd, Ohio Case Western Reserve University 10900 Euclid Avenue Cleveland, Ohio 44Y00'4902 John G. Micha/ko8, Tel.- 216'368'2488 Assistant Director Parking Maintenance & Campus Operations Digital Payment Technologies~Response to the City of Miami Beach 20 RFP#46-10/11-For the Purchase and Installation of New Multi-Space Pay Stations ......................... ......... Since January 2005 Description: Manages entire parking program. Provide parking enforcement, meter collections & maintenance, processing and collection of parking violations, decal & permit program, garage operations, event parking, marketing and customer service. • 240 Meters • 5 Full time enforcement officers • $120,000 in enforcement revenue • $185,000 in meter collections • The meter rate is 50 cents per half hour Bloomfield Parking Authority of the Township of Bloomfield Bloomfield, NJ City of Bloomfield Bloomfield Parking Authority 256 Broad Street Suite 2E Bloomfield, NJ 07003 Karan Hochman, Executive Director Tel: 973-680-8960 Since July 2006 Description: Provide parking enforcement for both on street meters and municipal lots 1,600 Spaces combined University of Colorado Denver Health and Sciences Center Denver, Colorado UCDHSC Fitzsimons Building 500, Room N2218A Mail Stop F410, PO Box 6508 Aurora, Colorado 80045-0508 Mr. Bart Neu, Parking Administrator Tel: 303-724-0049 Start Date:February 2005 Description: Provide parking enforcement on and off street, meter collections & maintenance, processing and collection of parking violations, monthly permit program, garage and surface lot operations, event parking, consulting, marketing and customer service. 8,100 parking spaces. NJTransit Enforcement and Collection Services Wayne, Clifton, North Elizabeth, Roselle Park, and Union, New Jersey NJTransit One Penn Plaza East Newark, New Jersey 07105-2246 Mr. Vince De Marco Mr. Jim Lothian, Parking Administrator Tel: 973-491-8200 Start Date:March 2008 Digital Payment Technologies-Response to the City of Miami Beach 21 ` \ mFp#4m-1uM1—For the Purchase onu|nmta|lauonofmmw Multi-Space Pay Stations Description: Provide parking enforcement at commuter rail and bun obstiono, processing and collection of parking vio|etionm, monthly permit prognam, and surface lot operations, marketing and customer service. 4.50U parking spaces. City of Pensacola Parking System (Former Client) Pensacola, Florida City of Pensacola, Downtown Improvement Board 41 North Jefferson Oi' Suite 401 Pensacola, Fl32502 Mr. Franklin (Kim) Kinbrnugh' Executive Director Tel: 973'401'8200 Since February 20O8 Description: Manages entire Parking System. Provide parking enforcement on and off otreet, manages oversight of meter collections & maintenance, issuance of citations and processing and collection of parking vio|otiono, garage and surface lot operationm, event parking, oonmu|ting, and customer service. 1500 On-Street(480 Metered). 000 Off-Street. Downtown Mesa Association Mesa,AZ Downtown Mesa Association ' 58 West Main Street Mesa, AZ8520Y Tom Verp/oegen' President, Tel: 973'401'8200 Downtown Mesa Association Since October 2007 Description: Enforce parking regulations in downtown Momo for both on street and off street parking areas. Parking ambassadors write City o[Mesa tickets for violators of parking regulations as well as provide directions and customer service to visitors of downtown [Neme. 5.334 Off street parking spaces in34 city-owned lots and garages. Digital PmymentTmchnomQiem—RmmponmatothoCitymfMimmiBmmuh 22 RFP 946-10/11—For the Purchase and Installation of New Multi-Space Pay Stations ................. .................... ........................................._...._.._._._._..........................................................................................-...................................... Past Performance Client Survey Information As requested, completed Performance Evaluation Letters and Surveys have been provided directly to the City. Digital Payment Technologies—Response to the City of Miami Beach 23 RFp#46-10M1—For the Purchase and Installation ofNew Multi-Space Pay Stations Methodology and Approach Digital Payment Technologies Corp. (DPT)is pleased to provide the attached response to the City of Miami Beach's Request for Proposal for the purchase and installation of new multi-space pay stations for the City's on-street and off-street parking locations. Our nomponmo to the RFP centers on the LUKE 11 multi-space parking meter, our advanced integrations with other leading parking techno|ngiem, and our partnership with Standard Parking to create the most flexible and practical solution for the City of Miami Beach's on-street parking program. Thousands of DPT pay stations have been deployed in more than 250 municipalities throughout North America. Our units have helped improve service to consumers, increase operational efficiency, maximize revenues, and deliver a superior return on investment. With the LUKE H pay station platform, we have addressed the City's functional and service requirements outlined in the RFP. In those few instances vvheno our solution does not meet the City's requirements exactly,we have provided on alternate method we feel achieves the spirit of the requirement. Through our meetings with the City and the information gleaned from the trial of our pay stations, DPT has identified the following areas as being critical to the success of this project: • Configuration Flexibility • A Comprehensive Support Program • Long Term Return on Investment • Maximum Cash Security and Control A summary of the specific ways the DPT proposed solution meets these objectives follows. One Platform for Multiple Parkinq Schemes (PBS, PND& PBL) We understand that municipalities in South Florida historically prefer poy'and'dimp|ayomthe operational mode for their multi-space meters.With advancements in complimentary technologies, many of the City's neighbors are looking to introduce new methods of parking, including pny'by'|iconoe.todecrease enforcement effort and costs while providing additional conveniences to their customers. With LUKE ||. Miami Beach will be able to easily change between Pay-by-Space (PBS), Pay-and- Display(PND), and Pay-by-License (PBL) by simply clicking through basic configuration settings in OPT'a industry leading back end software, B[>88. Pay stations can even operate with multiple configuration options or offer different options by time of day. This flexibility provides Miami Beach with complete control over the existing operation and nnmunom future requirements can be achieved without the expensive and time consuming swap of hardware or software upgrades. Comprehensive Service and Support Service and support have been identified ao key requirements for the City ao they allow for continuous operation of the system with minimum interruption. For this opportunity we are pleased to team up with Standard Parking, our long-standing partner and one of our biggest clients. Coming off a very successful rollout with the City of Tampa and a large LUKE 11 on-street deployment in Massachusetts in progress, Standard Parking brings its considerable expertise and manpower to deliver o number ofsupport options. OPT will also be providing Standard Parking with all the spare components and complete spare pay stations necessary to support the size of Miami Beach's installation. These components and pay stations can either be maintained under Standard Parking's control or can be housed at the City's maintenance facility. Similar to what we have done with other deployments, Standard Parking and DPT will also host a series of training seminars for all staff and personnel within Miami Beach's parking department. DigiugPaymmntTmchno|oQimm—RempmnmouxthmCitymfMiamiBumoh 24 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations The training will be customized for each department and will focus onboth the functionality of LUKE 11, and the paradigm shift that needs to occur within staff as new technology is deployed throughout the City. Our experience in rolling out new installations has taught us there is more to the process of installing pay stations, and that there is the human element that needs to be educated in order to achieve collective success. � In creating this support solution in partnership with Standard Parking, DPT will meet the support � requirements for a project of this mize, deliver m team with a proven track record in similar opportunities, and build upon relationships where Miami Beach already has existing experience and comfort. Proven Wi-Fi Support and Experience We understand the City's interest in joining a long list of customers who have taken advantage o[VVi' Fitechno|ogytogneadyroduoeoommuninmtion costs and to take control over their communication infrastructure.With careful planning and fonathought. OPTvviU work with the City to successfully utilize its existing VVi-FiG8yNX3PR8 network across the installation, mmwehave successfully done in other cities across the nation; Houston,T%(1000unitm); Galveston,TX (Q5unhs); Brookline, yNA(1UOunito); and Redwood City, CA(4Ounitm). During the recent field trial conducted by the City. OPT was the only manufacturer to demonstrate the ability to successfully communicate over the City's aximtingVVi'Fi G8K4/GPR8 network and perform transactions in real-time using our LUKE || pay station. By selecting DPTmm the primary vendor for the multi-space project, mm»can immediately reduce the City's operational communication cost by$180\000 per year and nearly$1.3 million over mseven year period. � This type o[cost reduction provides the City necessary financial flexibility to make other program enhancements orto save/hire new jobs. Enhanced Security with Electronic Locks Miami Beach already recognizes the value the Medeco NexGen lock can bring to a large and complex parking operation through its existing use in the City's on-street parking operations. When designing LUKE 11, DPT also identified the NexGen solution as a necessary component for our product offering to support to ensure maximum cash control for our clients. During the LUKE ||trial for the City of Miami Beech. OPT was able to demonstrate our equipment's compatibility with the NexGen lock allowing the City to consider a pay station with electronic locks in the maintenance compartment only, the cash vault only, or both. This flexibility allows the City to best configure the pay stations to manage its internal mtnM"m access to the meter or a third party contracted for support or cash collections. Furthermore, after reviewing the amount of time and labor spent by Miami Beach's parking staff to"tag" and "track"your existing cash/coin oanimtany. OPT viewed this as on opportunity to improve our own collection canisters to provide our client's with increased security and efficiency. As a result, our product engineering and marketing teams worked extensively to integrate the NexGen electronic|nchm into our current bill stacker and coin canister. Having had the opportunity to display this feature to the City during the LUKE || trial, OPT believes these actions also demonstrate our desire to address customer needs and requirements in a timely manner. Digital Payment Technologies—Response to the City of Miami Beach 25 mFP#46' 0M1—Fo,thepu,nhomemnd|nmtoladonofmew Multi-Space Pay Stations Parker Enhancements: By selecting DPT, Miami Beach will be in position to take immediate advantage of many enhancements for parkers to gain support for the new pay station platform and improve the overall parker experience. The following features have been proven in other installations to be well received by the parker and community stakeholders due to the convenience and ease of use they bring: • DIRT Extend-by—Phone-Allows the user to type into the pay station a cell phone number to be notified when the time is expiring, and add time by simply responding to a text message. This feature is especially useful for visitors to the City who do not have a pay-by-phone account previously setup. This feature is proprietary to DPT and greatly assists in the reduction of citations the enforcement staff issues and et the same time.increases the compliance for pay parking. The large tourist population that the City hosts every year will greatly benefit from this feature;as anyone with a cell phone who pays by credit card will be able to extend their parking time through their cell phone/n increments ofea little eo one minute. These users will also receive e text message reminder prior bn their parking time expiring. This feature does not require previous registration/n order for use. • Large and Colorful LCD Display' Notifies parkenxof upcoming special events oradvertising. All prompts including the welcome screen graphic are user configurable by the City. • Smart Card Smppmrt'The ability to deploy large aca|efu||'nemice smart card program that can be a benefit for frequent parkers and contribute to increased revenues for the City. • Digital Coupons -The flexibility to pre-sell parking permits for special events, or VIP parking access, or to create an extensive merchant validation program utilizing our four to eight digit coupon codes. Platform for the Future A Parking Ecosystem is more than just pay stations and DPT knows that a complete and integrated parking management solution yields superior results. To that end, OPT has built its solutions around an open system architecture that allows integration with complementary bmot'in' o|mmmtechno|ogyportnerm. Through the power of DPT's Enterprise Management System (EMS), LUKE 11 has successfully integrated with industry leading technologies such as in-space sensors, pay-by-cell, smart cards, credit card processing, enforcement handhelds, and license plate recognition (LPR)platforms. In doing so, the City can also be comforted knowing that its investment will be protected for the long term om new technologies are introduced. Through the combination of these technology offerings, our experience in large municipal on- street dep|oymento; andourouppodportnermhipwith8tondordPorking. OPTi000mmittedto making the City of Miami Beach a showcase for municipal on-street parking. Digital Payment Technologies—Response mu the City of Miami Beach 26 Rrp#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Solution Overview The LUKE Uis the next generation pay station from OPT. It follows on the heels of the hugely successful LUKE multi-space meter launched in2O04. Both models are built upon the success and experience gained from the |nbeUe'Poy pay stations,first deployed throughout North America in 1997. LUKE 11 takes the key benefits of its predecessor and of the Intella-Pay—ease of use, security and flexibility—and adds unmatched technical capabilities and improved flexibility, � services, and features. The pay station has been specifically designed to offer robust security by way of separate compartments for maintenance and collections, superior efficiency, multiple audit abilities, and additional payment options. Through the ability to integrate with products and services from best-in-class technology partners, LUKE 11 also provides you with a solid foundation on which to build a secure and expandable parking solution that can grow and evolve with your operation. Key components of the OPT solution include: • The LUKE || pay station • BochOffioo Support System (B{J88) • EMS online management system Each of these components will be briefly discussed.Additional details can be found in the product brochures contained in the appendices. LUKE N Pay Station LUKE || delivers a visually distinctive design and exterior finish that will enhance the City of Miami Beach's urban landscape. Some of the outstanding features and benefits of the pay station include: � • Instantly recognizable oma parking payment device � • Separate maintenance and cash vault compartments • 12'or38'kay alphanumeric keypad • Multilingual support • Multiple payment methods: coin, bill, credit cards, smart cards, cell phone, coupons, campus cards, and optional contactless payments such as near-field communications (NFC)-enabled phones ao well ao cnn1act|000 credit cards (Visa PayVVmve. MasterCard PayPaoo. and American Express ExpnooaPay). • OPTExtend'by'Phone capability(no preregistration required for Poy'by'Lioenme Plate nrPny' by'8paoenpenotiono| modeo. • Support for Pay-and-Display, Pay-by-Space, and Pay-by-License Plate within the same platform without any additional hardware nrsoftware. • Extend-by-Phone Capability(no preregistration required) • Capability to support contactless payments using near-field communications(NFC)-enabled phones and contactless credit cards such as Visa PayWave, MasterCard PayPass, and American Express ExpmnmmPay • Remote configuration and rate updates • Large full graphic color screen to deliver information services such as local maps, special events, and advertising Digital Payment Technologies—Response mm the City of Miami Beach 27 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations • Ease of collection and support for the yNadeooNoxGmn electronic lock • Comprehensive management reports • Modular design allows for quick and easy maintenance, upgrades, and component replacement • Robust cabinet design to support the highest levels o[physical security • PC| compliant and PA'DS8 validated credit card data security More details on the LUKE 11 pay station can be found within the RFP technical responses. Appendix C—LUKE 11 Brochure also contains a brochure with additional information about the pay station. BOSS Management Software All pay stations in the field are supported by best-in-class configuration management software (BC>S8). The BOSS software will allow the City o[Miami Beach to: • Create multiple rate structures (houdy, dai|y, inoremmnta|, b|ended, special evento, different vehicle types) • Create space-specific rates • Remotely Update rates,configuration settings, and ticket headers and footers • Customize prompts in multiple languages • Select the scheme of parking operation (Pay-by-Space, Pay-by-Space and/or Pay-by License Plate). Refer toAppendix D—BOSS for o description of features and funotiona|itieo. EMS To leverage the power of LUKE 11 technology to deliver advanced Web-based real-time applications, DPT is pleased to include EMS. EMS is an Internet-based portal that facilitates the networking of all pay stations so that the City can manage its parking operations in real-time from any Internet-enabled computer. The EMS Server is accessible through the Internet from anywhere that on Internet browser is installed. Highlights ofthe EMS solution include: • Real-time credit card processing • Real-time reporting • Real-time text messages sent to any e-mail-enabled device(computer, PDA), cell phone, and pager • Add time capability in Pay-by-Space and Pay-by-License Plate environments • Digital API for third-party technology integration that allows um to integrate to enforcement devices such as T2 and Autocite, Pay-by-Phone providers such as Verrus and Parkmobile, and Pay-by-License Plate Recognition (LPR) providers such as Genetek and Tannery Creek Systems. • Extend-by-Phone, a DPT exclusive—allows the parker to type into the pay station a cell phone number to be notified when the time is expiring and add time by simply responding to a text message. This feature im especially useful for visitors to the City who do not have apay- by-phone account. • The ability to create a merchant validation program using EMS'online management of DPT coupons Digital Payment Technologies—Response to the City of Miami Beach 28 nFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations • Management ofExb»nd'by'Phone rates and policies • Remote rate and configuration updates • Management of PIN based parking discounts(Cnuponm) Together,these components offer the most powerful multi-space parking solution in the industry. � Refer to Appendix E—EMS Brochure for on overview of the E[N8 functiona|itieo. � Pay-by-License Plate Enforcement Solution There imagrowing interest amongst municipalities in South Florida as it relates to Pay-by-License Plate as an operational mode. Cities are considering Pay-by-License over Pay'and'Oiop|ayor Pay-by-Space to eliminate parkers exchanging or reselling their PNID receipts or "piggy backing" on paid stalls. Furthermore, improving LPR technology enables Cities to increase productivity and revenue by implementing more efficient enforcement practices. OPT has completed integration with leading LPRmyatem suppliers Gmnedec and Tannery Creek Systems tobuild o real-time integration between DPTond each supplier's systems. A brief overview nf each LPR parking enforcement partner follows: GmnetmmAutoVy Genetec AutoVu's advanced vehicle-mounted LPR solution facilitates parking enforcement by automatically collecting license plates, comparing them against selected databases, and alerting users ofvehicles in violation. The AutoVu Sharp is an LPR device that functions over an IP network and precisely deciphers license plate numbers of moving and parked vehicles. AutoVu integrates positioning technology, a vehicle-mounted LPR system and a comprehensive management and reporting system to provide m complete parking enforcement solution for both on-and off-street parking. With large buttons and simple touch-enabled functions, security authorities can seamlessly manage the system through AutoVu patroller's and back-office's user-friendly interfaces. In parking nn000 where vehicles are allowed to park for m specific duration of time,AutoVu electronically chalks vehicles by collecting license plate numbers of parked vehicles. During subsequent passes,AutoVu electronically chalks new vehicles and automatically flags vehicles that have remained parked in excess of the allowable limit, displaying recorded times and images of the vehicle,the license plate, and vehicle wheels(optional)from both passes. To facilitate enforcement, operators can prompt the system to show a map indicating all areas where time limit has expired. The benefits uo the City from using AutoVuare: • Automating the enforcement of various types of permits and time limit zones. • Improving the collection of unpaid vehicle infractions through scofflaw hot list identification. • Becoming more efficient at covering vast enforcement areas. • Using data as evidence against infractions and optimizing route management. • Strengthening the safety and security of the City by automatically detecting stolen vehic|en, or those belonging bofelons. Tannery Creek Systems mmtoChm0r Tannery Creek Systems offers its autoChalk license plate recognition (LPR)laser assisted detection system for Pay-by-License Plate operations. Easy to use, and built for everyday use, eubnCha/kfeci|itateo parking enforcement in any weather including cold snowy winters and intense summer heat. Digital Payment Technologies—Response to the City of Miami Beach 29 RFP#46-10/11—For the Purchase and Installation ofNew Multi-Space Pay Stations Tannery Creek's autoChalk LPR laser assisted detection system for Pay-by-License Plate is a proven vehicle mounted drive-by parking enforcement system for use with Pay-by-License Plate systems.Vehicles are scanned and their license plate data is compared to paid sessions that include license plate information,time, duration, and location (parking zone). Violating vehicles are ticketed. Easy to use touch screen menus and vehicle display facilitates enlargement of plates or other detail in the photos. The laser-equipped autoChalk system detects any vehicle in its scan. This feature enables detection of vehicles without o visible or legible license p|aby,for examp|e, vehicles with rear only plates that are"nose out"with the plate on the other end of the vehicle and not visible tuthe cameras.An optional handheld nemona integrates into euboCheAk and the operator can jump out to take photos of vehicles that have inaccessible plates. Plates not readable include snow covered, damaged or other factors,which can be entered manually into the vehicle-based computer system. Citations can be immediately issued using autoChalk's in-vehicle printer or through a standard enforcement handheld device such amT3 Systems orothers. Tannery Creek's autoChalk uses tough machine vision cameras and sophisticated LPR to capture, analyze and process the license plate information. LPR is functional for both reflective and non-reflective plates. Photographs saved by autoChalk present the whole car(profile and license plate)and background (for example, buildings or signs) providing excellent visual context. Digital PaymentTechnologies—Response to the City of Miami Beach 30 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Pricing Proposal Please refer to the attached RFP Pricing Sheets. Please note: All pricing information outlined on the following pages is strictly confidential and cannot be publicly disclosed without prior written consent. Digital Payment Technologies—Response to the City of Miami Beach 31 RFP NO. 46-10/11 SECTION III. PRICE PROPOSAL FORM (Page 1 of 3) PROPOSER NAME Digital Payment Technologies Corporation. Proposer agrees to supply the products or services at the prices bid below in accordance with the terms, conditions and specifications contained in this RFP. ITEM DESCRIPTION UNIT PRICE 1. Purchase and install of $ 6951 /pay station Pay-and-Display Multi-space $ 265/pay station for install &commission Pay Stations $ 7216 Total *This includes one coin canister and one bill stacker for collections. Additional coin canister and bill stacker $ 235(for both) 2. Purchase and install of $ as noted above for Pay-and-Display Pay-by-Space Multi-space Pay Stations 3. Purchase and Install of $ as noted above for Pay-and-Display Pay-by-License Plate Multi-space Pay Stations *replace 12-key alpha-numeric key pad $ add 115/unit. With 38-key alpha-numeric keypad at time of initial order 4. Pay Station Monthly Wireless Service (GPRS) Communication $ 20/pay station/per month including 2,000 transactions per month. 5. Pay Station Monthly Service $ 0 Wi-Fi Communication 6. Year 3—Extended On-Site $ 32/per pay station/month* Maintenance $ 425/year/pay station for hardware/software warranty** *Price is subiect to negotiation based on number of LUKE II units purchased and the time of their installation. **The City may elect to pre-pay the additional 5 years of hardware/software warranty for$1,500,000 a savings of$168,750.00 over individual yearly purchase. 7. Year 4—Extended On-Site as noted above in Year 3 pricing. Maintenance 8. Year 5—Extended On-Site as noted above in Year 3 pricing. Maintenance $ 425/year/12ay station for hardware/software warranty. *Price is subject to negotiation based on number of LUKE II units purchased and the time of their installation. September 23,2011 RFP No 46-10/11 34 of 63 Multi-Space Pay Stations SECTION III. PRICE PROPOSAL FORM (Page 2 of 3) **The City may elect to pre-pay the additional 5 years of hardware/software warranty for$1,500,000 a savings of$168,750.00 over individual yearly purchase. 9. Year 6—Extended On-Site $ 32/per pay station/month Maintenance $ 475/year/pay station for hardware/software warranty** 10. Year 7—Extended On-Site as noted above in Year 6 pricing. Maintenance ENTERPRISE MANAGEMENT SYSTEM: ITEM DESCRIPTION UNIT PRICE 1. EMS Core Pricing $ 25/month/pay station Includes alarming, monitoring and real-time credit card processing. All other services as listed below: $ 5 for each service/month/pay station Extend—By—Phone $0.25/per transaction surcharge (payable by parker) *Digital API —Read *Digital API —Write *Used for facilitating Integration with enforcement systems, etc. Pay-by-Phone Integration (Verrus/Park Mobile) Coupons Value Card Processing Campus Card Processing MUNICIPAL LEASE PRICING: ITEM DESCRIPTION APPROXIMATE MONTHLY PAYMENT** 1. (Without 5—year extended warranty) For first 250 Units $ 31,695/month Based on a total lease amount of$1,795,000 over a 60-month term, $1 buyout *includes a 90 - day deferred initial payment. 2. Includes 5—year extended warranty (total 7 years) For first 250 Units $ 58.195/month Based on a total lease amount of$3,237,500 over a 60-month term *includes a 90 -day deferred initial payment. **Actual monthly price to be determined at contract signing. September 23,2011 RFP No 46-10/11 34 of 63 Multi-Space Pay Stations SECTION III. PRICE PROPOSAL FORM (Page 3 of 3) OTHER CONSIDERATIONS: Regardless of whether the City elects to purchase or lease the equipment DPT will provide the following: 5 complete sets of recommended spare components plus one complete pay station per 250 pay stations ordered. Spare Parts Include: - V3 controller, coin acceptor, bill validator, GSM Modem,Antennae, LCD screen, printer, 12-key (or 38 key for PBLP) alpha-numeric keypad, regulator and 35Ahr battery. Add Alternate Bid: The City has 500 Parkeon pay stations that accept coin, credit card, and bills. Please provide a bid, credit, or trade-in value per unit: DG Classic: $ (see below) Strada: $(see below) *DPT will provide a total trade in value for all pay stations in the amount of$5,000. September 23,2011 RFP No 46-10/1134 of 63 Multi-Space Pay Stations RFP#46-10111—For the Purchase and Installation of New Multi-Space Pay Stations ....................... ............................................. ........ Responses to Technical Specifications Specific responses to each of the sections in the RFP may be found below. Specifications from the City of Miami Beach listed in the RFP appear in BLUE. Responses from DPT to specifications appear in BLACK. SILENCE OF SPECIFICATIONS The apparent silence of the specifications as to any detail or omission for it as a detailed description, concerning any specific shall be regarded as meaning that only the best commercial practices are to prevail and that only materials and workmanship of first quality are to be used.All interpretations of these specifications shall be made upon the basis of this statement. ACKNOWLEDGED EQUPMENT WARRANTY I EXTENDED MAINTENANCE Vendor shall include a two-year initial warranty on parts and materials, labor and incidentals. Vendor shall also include pricing for the City's option to purchase up to five additional years(years 3 through 7)of extended on-site maintenance/software support and updates, which will be applicable after the expiration of the initial two year warranty- The City will consider the cost of extended maintenance as part of the total cost of acquisition of the proposed system. COMPLIANT Please refer to the Pricing Proposal section of this response for all required details stated above. The City's Parking Services will be the first line of maintenance to repair, replace or investigate with the pay stations. If Parking Services is unable to correct the problem, the vendor shall provide on-site services within twenty-four(24)hours of being informed. COMPLIANT To ensure the best overall support for the City of Miami Beach, DPT has partnered with Standard Parking for on-site support of your LUKE 11 product. Standard Parking is one of DPT's largest customers and has deployed over 600 DPT pay stations across the nation. The representative(s) from Standard Parking will be trained extensively on the LUKE 11 meter's hardware and software, EMS and BOSS to provide the best overall experience for the City of Miami Beach. The representative will operate out of a mobile office and will provide during the first phase of the project 30 hours per week worth of support. DPT and Standard Parking are prepared to provide Miami Beach with additional support staff as the size of the installation expands beyond Phase One. Services to be provided by Standard Parking include: ■ Advanced troubleshooting on hardware and software ■ Facilitate and manage RMA's completed by the Standard Parking support technician ■ Major software updates and upgrades to ■ When available, basic preventive maintenance and support Proposer shall include a copy of the standard maintenance agreement as a part of the RFP response. Such agreement shall be subject to City review, modification, and acceptance. The vendor shall provide the City with three sets of printed hardware and software documentation;manuals;and parts price list with system delivery. COMPLIANT Digital Payment Technologies—Response to the City of Miami Beach 32 mrp#46' 0n1—Forthmpu,ohammand|nmtaxmuonmfmmw Multi-Space Pay Stations All required installation monum|n, maintenance guides, etc.will be provided upon award of the contract. For o detailed list ofSpare Parts (including list phcing), please refer to Appendix F—LUKE U Recommended Spare Parts List. SPECIFICATION REQUIREMENTS COMPLIANCE Complies With Specification Requirements A. GENERAL 1. Respondent shall use alocal distributor to provide support for initial installation, training,pars, and warranty service. '1Lmcal''imdefined am close enough tm the City of Miami Beach to provide twenty-four(24)hour responses to software and hardware requests. Travel shall bemtmo cost tmthe City. COMPLIANT As previously mantionmd. OPT will be partnering with Standard Parhing'o local South Florida office to provide immediate support for the City of Miami Beach's parking system. Representatives from the South Florida office have played on instrumental no|a in ensuring successful ro||outm of DPT'm products and mmn/icmm by deploying hundreds of units in Tampa, FL; Lawrence, MA; and the Chicago Park District. No other vendor can highlight this level of support for their product! Standard Parking and OPT will provide the City of Miami Beach's maintenance and collection staff comprehensive training program so that best practices are immediately put into place. This training will include the inner workings of the pay station and its components and the required steps to properly collect from the meter. Similar to what Standard Parking and OPT did in Tampa and other cities, all City staff will be trained on how to educate parkero using LUKE ||. Within this training seminar, Standard Parking and OPT will reinforce customer service principals that will help visitors from all of the world recognize Miami Beach's parking staff as the most friendly and professional in the industry. 2. Pay stations must mwowa/m fully functional/m abnormal street conditions like excessive heat(internal Operating Temperature of 0 OF to 140 OF), humidity, rain, hail, grime, vibrations, saltwater spray, etc. COMPLIANT 1. The LUKE || pay stations have undergone tempmnetuna'na|otad testing in a commercial environmental chamber as well as noo|'vvodd testing. The products are well adapted to operate in temperature ranges of between '40" C ('40" F) and +00" C (+140" F) in AC operated environments with an optional heater. For non-AC environmentm, the operating range is '20" C ('4" F) to +80" C (+1400 F). The pay stations are currently installed in o|imotoo ranging from hot and humid to very cold, such as East Lanoing, M|; Houmton, TX;., Tampa FL; University ofCentral Florida; Surfside, FL; Seattle, WA: &4i|vvoukee. VV|; Denver, CO; and Anchorage,AK. In terms of protection from the e|ementm, all internal components are stored within the LUKE || cabinet... All circuit boards are enclosed within on environmentally sealed compartment and operate in conditions up to 05 percent relative humidity.As to further bolster against weather- related immumm. the LUKE || has been designed with an internal rain guard and weather stripping to mma| against water ingress and dust. 3. All pay otmtimma shall be constructed with new and ummmex* rugged materials and meet "Year 2011"compliance requirements. COMPLIANT Digital Payment Technologies~Response to the City ofMiami Beach 33 RFp#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations All pay-stations are created with NEW materials at source and are unused (in that they have been tested and made to function) before handing off to customers. As DPT is located in Canada we are not required to follow the US based Environmental Compliance program but would be happy tn participate inan audit ifthe City should require.VVado however design and build our units with RoH8 compliant parts where p000ib|e, and follow recycle programs � and green initiatives to protect the environment.We meet all our country's required criteria in � manufacturing the pay stations to dote. 4. Respondent bm explain preferably/na Vis/mD/mgmon, how its computer network � processes the flow mf magnetic stripe and microprocessor type smart card information � from the pay station bmand from the bank mr electronic financial transaction authorization network. COMPLIANT P|eeam refer to Appendix A—Va|wm Added Features for a diagram and further specifications of the management and handling of smart card payments. 5. Respondent must be prepared to agree to m ninety/900 day tr/m/peviod\ commencing on the hnmYmWm0on date, for each and every pay station. Units Km8img to perform as specified shall be replaced at no cost to the City. COMPLIANT G. Respondent must describe, in detail, all of the equipment you propose tmuse. COMPLIANT All proposed equipment and services have been outlined in detail within the Executive Summary and Solution Ovamiavv sections of this proposal. As a high level ovemiavv,the solution consists of: • LUKE || pay stations accepting coin, bi||, and credit oond payment options. The pay stations will be solar and w/ire|emo|y enabled based on the City's wireless provider (including VVi'Fitechno|ogy). • BOSS aoftwono used to configure the pay stations � • Enterprise Management System (E&48) used to provide real time information on the operation of the units including financial and operational data. • All the necessary keys used in the solution. • All the necessary spare ooUeoUnn devices necessary (OPT will provide 1.5 collection devices per pay station). • Warranty for the first 2 years. • All necessary training required for the City Staff to nonfigure, mointain, oparata, and troubleshoot the system. Training for the finance personnel will also be provided to ensure that the staff is comfortable generating the necessary reports. • All spare components outlined in the RFP to enable city staff to continuously operate the pay stations including complete spare pay stations to be kept in the maintenance office for immediate deployment in case of catastrophic accident(like a oar running into the pay station). • All on-site Tier support through our partner 8bondanj Parking. • Optional installation mon/ioem if requested by the City. ` • Additional OPT personnel on site for the first 3 weeks to ensure that the City staff is comfortable with operation and support of the solution. • Telephone support through our 24/7 call center. Digital Payment Technologies—Response to the City of Miami Beach 34 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations 7. Respondents must also describe in detail your plan for pay station auditing and reconciliation procedures that track electronic revenues from the pay station to the financial clearinghouse. The clearinghouse system must conform WmInternational Standards Organization(ISO)standards for authorization messages. The ISO standards, as amended from time to time, are deemed as being incorporated by reference herein.All electronic processing must utilize mmSSL gateway,provide minimum 128 data encryption, and conform&m all Visa, MasterCard, and American Express requirements. COMPLIANT OPT has direct integration with the First Data Nashville platform and the First Data 8uypaos (formerly known as EF8nmt) p|atform. OPT recommends using First Data Buypaom due tothe nature of Miami Beach's parking operation as we will be ob|a to define the "post/close" time for credit card transactions. This flexibility ensures reconciliation of credit omnd revenue is simple and reliable for Miami Beach's parking finance department. A complete overview of how the LUKE 11 pay station communicates data to the EMS Server can be found in Appendix G—Credit Card Processing. In terms of the hardware used and the process followed with LUKE ||'m credit card/smart card option: • All processes used by OPT equipment to authorize credit cord data are designed to follow the latest practices as specified by the PC| Data Security Standard. Both equipment and company services have been audited by a third-party to ensure these practices have been met. OPT first received official compliance aoo Level 1 Service Provider in April 2007 after completing an audit by a qualified security assessor(QSA). OPT continues to remain compliant tothe PC| standard. Additinna||y. OPT pay stations have attained PA'O88 va|idotion, which brings the rigors of PCI security to the pay station level. This assures the customer that if the pay station is stolen or compromised in some other manner, the credit card information is secure. DPT's pay stations have been PA-DSS validated since December 2007 and continue to achieve this status. Confirmation of DPT'm status may be found by reviewing the lists of Compliant Service Providers and Validated Payment Applications on Visa's VVab site at or the List of Validated Payment Applications on the PC| Security Standards Council Web site at = For more on PC| data security in the parking industry, refer to Appendix H—PC|White Paper. • Credit cards are inserted into LUKE 11's credit card reader and removed by the consumer so that access to the card is always in control of the user. This fact provides a higher level ofcomfort tn consumers considering using their credit cards. • LUKE 11's credit/smart card reader is flush-mounted with no part of the reader protruding outside the cabinet. • LUKE 11's credit/smart card reader is modular, unplugs easily and can be replaced in less than two minutes. • For security purpommo,the credit card reader noodm Track 1. 2 and 3 of all magnetic stripe cards in order to conform to ISO 781O and 7011 Magnetic Stripe Card Standards. • All data transferred between the pay station, E&08 8emer, and the processor's server is done using o minimum 128'bit8ecune Socket Layer(88L). Additiono||y, credit card data with the communication itself im further encrypted with 2048'bit RSA encryption.Any encryption schemes in place by the Internet Service Provider(via Wi-Fi, CDMA, or G8yNX3PR8 technologies)further encrypt the data transmission. Digital Payment Technologies—Response to the City of Miami Beach 35 mrpW4m1mn1—For the Purchase and Installation ofNew Multi-Space Pay Stations • Credit card information at each LUKE 11 pay station is operator-configurable to have only the first two and last four numbers stored. For receipts, LUKE || is configurable to display only the last four numbers of the credit card. • Credit card data in communicated byG8yNX3PR8. CO&4A. 8O2.11a. 8O2.11borEthernet communications in an encrypted format to a transaction service provider such as Alliance Data 8yotemm, or gateway processor like Authorize.Net. • The transaction service provider will do a real-time check on the card,generate an authorization number and communicate this information back to LUKE 11. The authorization information is then printed on the ticket. • |f the card in declined,the pay station screen will inform the customer. • The same credit card reader can also be used to read smart cards and debit cards. • At end of day, the merchant processor will settle all transactions and deposit the funds into the City's bank account. • Access to credit card transaction data on BOSS and EMS is password-protected. The user access rights and passwords can be established by a System Administrator. Transactions are processed, approved, and settled in real-time. In the event that the communication network is unexpectedly disrupted, the LUKE || can be configured tn store the transaction and then automatically forward it for processing when communication iore- established. 8. Respondent must have m toll free support number for troubleshooting both software and hardware including a contact number for after-hours troubleshooting. COMPLIANT In addition tothe innto||ation,training, and warranty service, OPT offers toll free 24/7 customer support tn provide the City with the best service offering in the industry.A OPT Client Services Support Center io also available online at . OPTwi|| provide the City with a login paoovvnn]to browse the extensive knovv|edgmbaoe, search for topics, or check the status of trouble ticket. 0. Any software and hardware backups needed shall be available within twenty-four(24) hours. COMPLIANT 10. The local distributor will supply m fully opmmxtionm/pmy~mtmtimn at the City's selected location. For newly installed units, the City reserves the right to install the base(s)or unit(s). The City will take possession of new units at the point of installation. COMPLIANT 11. Pay stations must have the capability of be/mg converted tmpmy-by-apace;pay-by- license-plate;and pay b)+nnobNm devise(cellular telephone). Describe time frame and any costs to the City. COMPLIANT As outlined in the Executive Summary, DPT provides o unique value proposition by enabling Pay-by-License Plate, Pay-by-Space, and Pay'ond'Oinp|nyoperotinna| modes in o single pay station with superb power management characteristics. Switching from one mode to the next is easily accomplished with m simple mouse-click in BOSS. In addition, the modes can co-exist on the same machines at the same time. For example, the City may choose to use Pay-by-Space/Pay-by-License Plate for most parking, yet choose to offer o weekly (or daily) pomm to its pntronn, in this come. Pay-and-Display. There is no added expenditure to change from one operational mode to the next. Digital Payment Technologies—Response to the City of Miami Beach 36 RFP#46-10/11—For the Purchase and Installation ofNew Multi-Space Pay Stations A key diffenantiabor for OPT is that we provide our clients, Miami Beoch, with the flexibility to utilize all three operational modem (ora combination thereof) for no additional hondwmna or software expense unless o third party integration iorequired. Depending on the enforcement model om|eob»d by the Qty, the enforcement costs will vary. For axomp|m, if the City e|ootm to enable enforcement through pay station mtoU neportm, the enfnnommontm costs remain the same for all three operational modem. However, should the City elect to enforce through a handheld device. the City will have to factor in the associated costs of such o system. Furthermore, Using DPT'm Digital API technology, OPT'm integration with leading LPR systems now enables e level of enforcement automation that could not have been achieved previously. For pay-by-cell intognation. OPT currently works with Venus and Pmrkmobi|e. To enable this integration additional configuration is performed on EMS by DIPT's staff upon request. EyN8 costs associated with Pay'by'Phonaond integration with LPRUHondhe|d enforcement systems are outlined in our pricing proposal. For further information on Pay-by-Phone and Digital API integration nnpobi|itiam, p|ooae refer to Appendix A—Ve|mm Added Features. B. BASIC SYSTEM REQUIREMENT 1. System must bm capable of functioning msm single unit mr operate 6mmnetworked environment with the application and database installed omm server and controlled using back office software. COMPLIANT The BOSS and EMS software discussed in this proposal provides all the capabilities needed to function as an individual pay station or a network of pay stations with the application and database installed ono server and controlled bye back office application. 2. The software shall facilitate the management of communications, rates, maintenance, collections and audit functions, which can becommunicated to the pay stations, remotely, us/mgabackmfficeconnputer. COMPLIANT As discussed in the Solution Ovomimvv. EyN8 in an Internet-based portal that facilitates the networking of all pay stations so that the City can manage its parking operations in real-time from any Internet-enabled computer. The EMS Server is located off-site and is accessible through the Internet from anywhere that an Internet browser is installed. Please note: As EMS is a multi-user cloud-based system, EMS is not sold as licensed software; it is a service ("SaaS"). Clients buy a subscription,which enables them to access the most current version of the service for the term of the subscription.Any client wishing to subscribe to EMS services will sign a separate subscription services agreement prior to activating these services. Details of the EMS terms and conditions can be found at In addition, please refer to Appendix I—EMS FAQ for an introduction to EMS. BOSS is a Windows-based software program that resides on a desktop or laptop in the management offices of the LUKE 11 operator. The BOSS interface allows operators to configure all operating aspects of their LUKE 11 pay station. BOSS is used in conjunction with EyN8 to provide a complete pay station management solution. Digital Payment Technologies~Response om the City mf Miami Beach 37 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations 3. Pay stations must be able to run off solar with standard locally procured batteries. 3a What type of batteries are required for your product? COMPLIANT The pay station is powered by 1 x 12V 35Ah sealed gel-cell battery that can be trickle charged using 20-watt solar power panel or an AC powered charger. In the event that power by solar or AC is disrupted,the equipment can function on battery alone for 30 days producing up to 50 transactions per day with the appropriate configuration. Please note:DPT cannot confirm the reliability of locally procured batteries. DPT would need to ensure all batteries meet our required specifications. Specifically, testing would need to be conducted to ensure the battery terminals are properly sealed. This is to elevate any risk that any locally procured batteries do not short out if removed from the pay station cabinet. 4. Vendor should specify pay station minimum transactions on back-up power, without error. COMPLIANT Configured appropriately,the LUKE II Pay Station can vend 50 permits per day for 21 days with cellular communication enabled on back-up power. 5. During power outages, all pay stations will operate in a stand-alone capacity and store accumulated data in memory. COMPLIANT Power outage to the pay station from AC mains or solar will have no effect on the ability to vend permits as the pay station is designed to operate on battery power. AC mains and solar panels are used to maintain battery charge, not provide operational power to the meter. 6. A separate backup battery must be supplied to sustain the clock, calendar, audit information and RAM in the event of a main backup system failure or during battery replacement. COMPLIANT All transaction and audit information is retained in 256 MB of non-volatile memory; clock and calendar functions are sustained by a separate battery in the controller module. 7. Pay stations shall have optional language capable of being programmed at the pay station. COMPLIANT The language options displayed on the pay station are programmed in advance in BOSS. The standard menu screens can display up to four languages at any time. English, French, Spanish, German, and Vietnamese character sets as well as simplified Chinese are currently available for all prompts. Additional languages may be supported by customer request. For the four language sets currently available, when the consumer goes to make a transaction, LUKE II will have a list of languages from which they can choose. After that, all of the system prompts will be in that language. The City may also have tickets printed in Spanish or French when these language choices are selected. Keypad I Press Number on to .. . 1)English 2)Fran�als .. . 4)Deutsche Digital Payment Technologies—Response to the City of Miami Beach 38 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations The language options displayed on the pay station are programmed in advance in BOSS. The standard menu screens can display up to four languages at any time. English, French, Spanish, German, and Vietnamese character sets as well as simplified Chinese are currently available for all prompts. Additional languages may be supported by customer request. 8. The City may also offer tickets printed in Spanish or French when these language choices are selected. The Respondent shall explain in detail the pay station's ability to perform in pay-by-space;pay-by-license plate;and pay by mobile device modes and provide information on paid/or unpaid parking spaces by obtaining a listing from the pay station;a web-based program;or other options that are compatible with current devices used for parking enforcement. COMPLIANT As noted previously, The LUKE II pay station can function in Pay-by-Space, Pay-and-Display, or Pay-by-License Plate modes. Switching from one mode to the next can be effortlessly enabled with a simple mouse-click in BOSS. In addition, the modes can co-exist on the same machines at the same time. Furthermore, DPT has extensive experience in integrating its technology with third-party cell phone payment technologies. DPT pay stations currently operate in conjunction with Verrus Mobile Technologies and Parkmobile systems. DPT and Verrus are enhancing the integration to permit the transfer of license plate information from the Verrus system to the EMS so that license plate enforcement systems may query the data in real-time. In a Pay-by-License Plate operation, the LUKE II pay station accepts license plate information during the course of the parking transaction. The details of this transaction, including purchase time and expiry time, along with the plate information, are sent to EMS in real-time. The data is stored and made available via Digital API to the license plate recognition (LPR)system. The LPR system queries the EMS for all valid plates as it travels through the streets capturing the plates of parked cars. If a violation is found, the LPR system will issue a contravention according to its design and configuration. When using Pay-By-Space (PBS) or Pay-By-License Plate (PBL) modes, EMS system keeps track of all valid space/license plates regardless if they were paid at the pay station or by phone. This information can be retrieved by enforcement staff using three methods outlined below and will clearly indicate which spaces/license plates are valid: a. Space/License plate information can be printed locally at the pay station. For PBS modes the enforcement agent can specify stall range to be covered pertaining to the area to be enforced. b. Space/License information can be viewed in real time through any web enabled device capable of supporting a web browser such as netbook, iPad, iPhone, Android, and wirelessly enabled citation devices such as AutoCite or T2. c. Space/License plate information is pulled by integration partner's enforcement device i. For Pay By Space modes information can be viewed on AutoCite, T2, CDI, and Parktrak wirelessly enabled handheld device ii. For Pay By License Plate modes information can be viewed by Gentec AutoVu, AutoChalk and Parktrak devices. 9. Pay stations shall display specific `out of order'conditions and should operate with the malfunctioning status, until serviced. Pay stations shall display specific'out of order' conditions and should operate with the malfunctioning status, until serviced. COMPLIANT Digital Payment Technologies—Response to the City of Miami Beach 39 RrP#4e-1mn1—For the Purchase and Installation ofNew Multi-Space Pay Stations LUKE || will display specific maaaogea to the consumer to indicate faults in different parts of the system. For axamp|e, if the bill n(oukor is mn|funotiuning, the pay station will alert the consumer of the condition and request them to use an alternative payment method. 10. Pay stations shall have the ability to allow credit card transactions when communication is offline. While communication capability is offline, the pay station will store all credit card information and process the transactions immediately after communication has been restored. � COMPLIANT In the event that transmissions are disrupted between a pay station and EMS, LUKE || will � retain data locally. During this time, consumers may continue to purchase parking permits normally and when communication in restnned, transaction data will be sent uptothe EMS for processing at which time pending credit card transactions will be settled. C. CUSTOMER OPERATION 1. The pay stations must operate with coins, b8/s, credit cards, and smart cards in a manner that allows oua*nnnmrn to follow simple printed, digda/andlor verbal instructions to complete the transaction quickly. COMPLIANT In addition to coino, bi||n, and credit oarda. DPT can provide the broadest range of payment options that can also include: • Extend-by-Phone (no registration required) • Pay-by-Phone(preregistration required) • Rechargeable smart cards byPOM � • Custom value cards • Complete merchant card programs by PXT Payments All payment options are provided in a user-friendly manner to the client. � Please refer to the fo||mvvin8 question for details on aaoa of use. � 2. Instructions should tell the cuabnonmr what to dm first, and bhmm lead them through the transaction in approximately 45 seconds. The/eat rnmndm*»ry instruction for the pay- and-display mode shall be to advise the customer to display the receipt on the pmh/o/m dashboard. COMPLIANT LUKE || presents a very user friendly, flexible platform for the client. The pay station can be configured to offer limited choices (quick transactions such as o simple ''the more you pay, the more time you get") or more complicated choices such as the ability to add time or be able to see multiple rata choices(houdy, dai|y, monthly, etc.) In its simplest form, a Pay-by-Space scenario walks the consumer through the following transaction steps: • The consumer wakes up the pay station by pressing any button. • The pay station displays the Introductory Graphic for o pneonnfigunad time (between one and 10 seconds). • Optional—The consumer selects a language of choice. Digital PoymmntTechno|oQiem—Response to the City of Miami Beach 40 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Number o English ■ The consumer is prompted to enter their space number. Pay By Stall ter Stall Number: --_is�Cancelj to Clear .Continue ■ The consumer enters their space number(for example, 5). Based on the space number entered, the rate configured for that space is displayed. If there is just one rate, the pay station proceeds to the payment mode and prompts the consumer to pay. In this example, the rate that has been selected is Incremental ("the more money you put in, the more time you get"). Rate: IncremenU o„ Parking Expires At. I • Once the desired amount is inserted,the consumer presses OK to complete the transaction. • Optional—The pay station prompts the consumer if a receipt is necessary. The overall transaction can take as little as 15 seconds. In a Pay-and-Display environment, the transaction is even simpler as the consumer does not need to enter the space number. In the example below, an hourly rate was configured for the pay station. The consumer executes the following steps: • The consumer wakes up the pay station by pressing any button. • The pay station displays the Introductory Graphic for a preconfigured time (between one and 10 seconds). • The pay station presents the configured rate (hourly) and prompts the consumer to enter the number of hours needed ... Digital Payment Technologies—Response to the City of Miami Beach 41 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Rate: Incremental 0000 1�r Number of Hours Parking Expires At. ,0 �s[Cancel":to Clear [OK':to ContinueN Amount Paid: 0 (l� r' -vase Insert Cash Or Card ■ ... and prompts for payment(coin, bill, or credit card). Rate: Hourly Parking Expires At: Mon,)an 0412010,7:34 PM ADP;kabl�Ta,SO 11 Amount Due: $0.85 Please Inserr Cash Or Card ■ Once the payment is made, a receipt is printed and the Exit Screen message is flashed on the screen for four seconds prompting the consumer to collect their receipt below. The consumer will then be prompted to lace their receipt on the dashboard of their vehicle. p P P P Overall transaction time can be as short as 15 seconds. In a Pay-by-License Plate scenario, the consumer executes the following steps: • The consumer wakes the pay station by pressing any button. • The consumer selects Pay-by-License Plate and is prompted to enter their license plate information. (See below diagrams) Digital Payment Technologies—Response to the City of Miami Beach 42 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Number Press on ../to Pay By License Plate Select• 1)Pay By License Plate 2)Pay And Dispidy ./a key for numbers Mulb-tap for 3)Pay By Stall (Cancell to Go Back ■ The consumer is instructed to tap a key to enter a number and tap multiple times to enter a letter(all letters are capitalized).This is referred to as the multi-tap system. The consumer can press [Cancel] at any time to revert to the previous screen. Up to 10 alphanumeric characters can be entered. Note: If The City may choose to upgrade to a 38-key alphanumeric keypad if the decision is made to pursue a Pay-by-License Plate platform. Enter License Nw 356QZX •a key for numbers Delete Mulb-tap for letters 'Cancel]to OKI to Continue ■ Once the license plate information has been entered and the consumer presses OK,the rates screen appears indicating available rates as well as the consumer's license plate information. Options:License Plate 1156Q,7x Press Number on Kevpd 2)30 Minutes for i 3)1 Hour for 00 4)2 Hours for$2.00 • The consumer makes his selection and readies for payment. Digital Payment Technologies—Response to the City of Miami Beach 43 � RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Rate: I Hour for$1 License Plate: 356Q, Parking Expires At: Fri,RA 16/2010,2:56 PM Amount Due: $1.00 � � � Upon completion of the transaction and depending on the configuration in BOSS, the pay station will either prompt the consumer to press OK to print a receipt or will automatically issue oreceipt. 3. Explain the capability of the pay station to accept a "PIN"(personal identification number) number, i7available, when using a 'iQmbit"or"Crmdit"card, and/f there/mmm additional configuration cost for this option, and if so, what that cost would be. � NON COMPLIANT � While Visa/MasterCard branded debit cards are oocapted. PIN-enabled credit and debit cards � are not currently supported. D. CURRENCY ACCEPTED 1. Pay stations must accept US currency in denominations of$1, $Z $5, $10, & $20 bills, nickels, dimes, quarters, "SBA"and"Gold"dollar coins, magnetic striped credit om/dm with and without embedded Snnm,f Card chips. Respondents are responsible to ensure system compatibility with current single o9ecm application for parking smart cards.All pay stations must be capable of upgrades with US currency modifications. COMPLIANT The LUKE || pay station is capable of accepting all coin, bill and magnetic striped cord configurations as listed above. All currency-accepting units can be upgraded to accept currency modifications. | Bill acceptors can be upgraded in the field using o specialized S|[N card containing the new | firmware. Coin acceptors require shipment to OPT for na'prognamming. LUKE ||'o pay station software and oond reader is compatible with the PON1 smart card and PXT Payment application. E. HOUSING AND PEDESTAL 1. Respondents shall state the specifications of the pedestals and housings, specifically including nnmta/thickness, height, weight, width and depth in inches and the weight in pounds of pay stations(with and without pedestals), tensile strength and gauge of metal. Respondents must pnnvidemdmmoriptimnmfthmirpnoducthmus/ng/no/uxi/g materials and thickness, and how the design secures the unit against attempted theft. � COMPLIANT The dimensions of the LUKE || are as follows: 0 61.31^ high (84.25- when height of solar panel is attached) ° 11"wida 0 18.38"deep 111 Weight: � Digital Payment Technologies—Response to the City of Miami Beach 44 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations o Cabinet only— 181 lbs. (includes coins, bills, credit card reader, coin canister, bill stacker, and optional AC junction components; excludes coin escrow). 0 33 1 lbs—pedestal only o Fully loaded cabinet with pedestal and battery—238 lbs. (battery—24lbs) Please refer to the below schematic for further details. 14.55in 19.82in [370mm) [503mm] ■ 16.39 in [416mm] 4.31 in 13.50in [110m m] [343mm] 24.78in 84.2.5in [629)m] [2140mm] 6 L311n [1557mm] 47.30in 17.81 in &[1202mm] [452mm] SEE NOTES OPEN DOOR CLEARANCE 2022in [513mm] -I 11.00 in _ 11.00in [279mm] [279mm] The LUKE II cabinets and its door are made of 12-gauge zinc-coated cold rolled steel or optional stainless steel providing the highest level of security for all internal components. In addition, notification of any potential vandalism or tampering of the locks would be triggered by the shock/vibration sensors in the LUKE II cabinet that would send an alarm to City staff pagers, e-mail addresses, and/or cell phones. DPT's optional Medeco Nexgen electronic locks for its LUKE II pay station provide another level of security. 2. The Respondent shall provide all results of tests that have been performed to determine the durability of the cabinet, pedestal and any applicable finishes. COMPLIANT Finishes: Extensive testing has been performed on the application and durability of the finishes in accordance with AWS and ASTM standards. AWS: c2.23M/C2.23:2003 ASTM: 4541, 633, 6386 3. The Respondent shall provide installation drawings and specifications. COMPLIANT All required installation and maintenance guides, which include detailed drawings and specifications, will be provided upon award of the contract. Digital Payment Technologies—Response to the City of Miami Beach 45 RFP#46-10/11 —For the Purchase and Installation of New Multi-Space Pay Stations 4. Describe how locks(include types of locks available)can be integrated into each unit /n the cash box access doors. COMPLIANT For the two separate cabinet doors, the LUKE || uses the Mu|'T'Lock high security cylinder locks that have o unique telescopic pin tumbler mechanism with internal and external pins. This denign, together with the lock's patented p|ug, delivers anti-drilling and anti-pick resistance. In addition, each lock's three-in-one cylinder design enables the simple changing of your lock and key combinations. For example, OPT will provide the Qty with o specified number of green and yellow keys and will keep a red key on hand separately. The City will use the green key to open the pay station. Should o green key go missing, the Qty opens the pay station with the ya||ovv key thus rendering the green key obsolete. 8imi|ady, once a red � key is usad, the ya||ovv key becomes obsolete. This enables the City to "re-key" the locks � quickly and efficiently twice without requiring the services of a locksmith. Costs to replace locks and keys may be found in the Pricing Proposal section of this RFP. As an option. OPT also supports the Nexgen electronic locks from yNndano in its collection and maintenance compartments. With careful examination of Miami Beach's current collection system and pnsutimas. OPT is proud to announce that we have integrated your rNadonoo|ectnonic locks into our LUKE || coin and bill vaults. Please refer to the following pictures for further details: OPT incorporated these changes after a discussion with the City's personnel. We learned of the difficulties experience by City staff with their current method of auditing and managing coin and bill collection devices. We saw how electronic locks can improve the process and we worked quickly to present the modified collection devices during our latest meeting with the City. Now we have added electronic locks on our collection devices as o fully supported option available for LUKE ||. Digital Payment Technologies—Response to the City of Miami Beach 46 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations We hope that this example illustrates to the City of Miami Beach DPT's responsiveness to our clients' needs and our commitment to this project. 5. Describe how cash collections will be performed showing collection and mechanical access areas and functions. COMPLIANT LUKE II peripherals are housed in two separate compartments—the upper cabinet, or maintenance compartment, housing all non-cash storage devices, and the lower cabinet, the cash vault compartment, housing the bill stacker, the coin canister, and the USB port used to download transaction data during cash collection. This system enables cash collections via a secure vault mechanism accessed through a dedicated external portal. This vault is used only for cash collections while operational components are accessed through the upper cabinet compartment. By having collections and auditing separate from maintenance,the City is secure in the knowledge that maintenance personnel have no access to cash. The pay station can be configured to automatically generate separate collection reports for each collection receptacle retrieved when they are removed from the cash vault. This collection information is printed on a paper report as well as sent to the EMS in real time. 6. Confirm that the pay stations will meet the following Environmental standards: 1. Stainless Steel case Y N ✓ 2. Sealed to prevent internal moisture Y ✓ N 3. Silicone gaskets, if applicable, for solar panels Y ✓ N 4. All exposed and internal parts anti-corrosive. Y N ✓ 7. Confirm that the entire pay station's internal parts and mechanism shall be enclosed in a stainless steel, durable, weather resistant housing constructed of corrosion and graffiti resistant non-brittle metal of such thickness as to resist tampering, graffiti or abuse. PARTIALLY COMPLIANT DPT uses a zinc coating on cold-rolled steel. Broadly speaking, one of the main disadvantages to using stainless steel is its prohibitive cost, especially when alternative metals are considered,for example, cold rolled steel. DPT's pay stations are sprayed with a thermal coating of zinc. This metallic chemical element bonds tightly with the underlying metal providing added protection against corrosion. This process has been shown to be highly effective against corrosion and rust, even in extreme environmental conditions (examples of this would be The City of Tampa, Florida, Galveston seawall, Texas and Seal Beach, California). Not only is a zinc-coated pay station a cost-effective proposition, but it is also equal in corrosion-resistant status to a stainless steel cabinet but with the extra benefit of withstanding harsh climates and rigorous environs. 8. Paint should be seal coated, high quality and weather resistant, and provide a tough scratch-resistant and easily cleaned surface. Unit must also have a double zinc primer. Provide description of products to be used by Parking Maintenance personnel for preventative maintenance for corrosion of housing units, and mounting anchors and bolts. COMPLIANT LUKE II is sprayed with a thermal spray coating of zinc which exceeds ASTM standards. The pay station's powder coat finish also provides resistance to scratches and chips. Graffiti can be removed from the surface with readily available solvents, which do not impact the unit's exterior finish. Digital Payment Technologies—Response to the City of Miami Beach 47 RFP#46-10/11-For the Purchase and Installation of New Multi-Space Pay Stations .............................................................................................................................. ................................................................ Complete LUKE 11 Maintenance Guides will be provided to the City which will provide thorough details on preventative maintenance as well as mounting guidelines. 9. Pay station apertures such as, but not limited to, the coin return, receipt dispenser and card reader must be designed and/or shielded to discourage vandalism, insertion of foreign material or other efforts to deliberately jam the unit. COMPLIANT All payment options hardware is flush-mounted to the pay station to discourage vandalism. In addition, all modules are protected by cases or shields that prevent damage from environmental factors when the door is open. These measures, coupled with the LUKE 11's shock/vibration sensors and audible alarm will provide a high level of security. Although LUKE 11 shields most areas including the coin slot, complete prevention is impossible. This is because pay station users need to have uninhibited access to payment devices such as the credit card reader. 10. Aperture design should prevent damage from the insertion of any type of commercially available pyrotechnic device. COMPLIANT The LUKE 11 pay station has been designed to resist damage by the insertion of a pyrotechnic device by utilizing active apertures or reducing their size to the minimum required for reliable operation. 11. Pay stations shall not allow any tampering with its internal functions, to prevent any time to be given in any manner, other than the insertion of a valid coin, bill, or card. COMPLIANT 12. When installed, pay stations shall meet applicable ADA requirements.All coin and card aperture locations must be compatible with Americans with Disabilities Act(ADA) requirements- the centerline of controls shall be no more than 42 inches(1,065 mm) above the pedestrian access route. COMPLIANT 13. Internal humidity should be controlled utilizing a fan or other proven means. 13a. What means does your product provide for control of internal humidity. PARTIALLY COMPLIANT LUKE 11 is engineering to operate in environments up to 95% relative humidity. LUKE pay stations have been installed in humid environments such as Houston, the Gulf Coast cities, the west coast, Seattle, Ft. Lauderdale, and Vancouver have performed excellently in such conditions. 14. The housing shall have a door alarm sensor set to activate when the front door is opened 118"or more. COMPLIANT Notification of doors being opened is provided using a visual notification on the EMS Web site. EMS will record when a door is open and when it is closed accompanied by a timestamp. Door open and close events can also be tracked in the system log in the pay station's Service Mode. 15. Housing includes high security multi-point locking bar. Housing locks shall be high security locks keyed with a proprietary combination developed exclusively for the City of Miami Beach. All locks shall be high security locks with anti-drilling protection. COMPLIANT Digital Payment Technologies-Response to the City of Miami Beach 48 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Optional electronic locks with can be provided to offer improved physical security and access control. LUKE II's cabinet keys are unique per client and cannot be duplicated. 16. Pay station housing should have separate compartments for maintenance and collections. Separate keys shall be available to prevent maintenance personnel from accessing the collection area and vice versa. COMPLIANT As noted previously, the LUKE II pay station has two separate compartments. The maintenance compartment houses all non-cash storage devices,while the cash vault compartment houses the bill stacker the stainless steel coin canister, and the USB port. The collection devices require separate keys to open them. Maintenance personnel without the cash vault compartment or cash storage device keys cannot remove the bill stacker or the coin canister. Conversely, collections personnel without the maintenance compartment key cannot access the maintenance compartment. Each compartment is protected by a separate lock,which is covered and not exposed externally. This lock controls six locking points in the access doors that connect them to the main body of the cabinet. 17. There shall be no access to the money in the cash box when the upper or lower housing is opened for maintenance or collection. COMPLIANT 18. The vendor shall supply two(2) bill boxes and(2) coin boxes per unit. COMPLIANT But not recommended. With DPT's ability to integrate the City's NexGen locks within the cash and coin canisters, DPT feels a 2:1 ratio for collection spares to units will not be necessary. One of the added benefits to having the electronic locks on the canisters is the City's ability to effectively manage the access to revenue. F. REVENUE COLLECTION CANISTERS 1. The collection boxes shall have a security locked keyed system separate from the pay station's other compartments. COMPLIANT 2. The bill boxes shall be protected by a locking system only allowing access to the bills with the correct key. COMPLIANT DPT is proud to announce that based on a successful integration for City of Miami Beach,We now also support Medeco Nexgen electronic locks in LUKE II coin and bill vaults. Please refer to the following pictures for further details: Digital Payment Technologies—Response to the City of Miami Beach 49 RFP#46-10/11-For the Purchase and Installation of New Multi-Space Pay Stations DPT incorporated these changes after a discussion with the City's personnel. We learned of the difficulties experience by City staff with their current method of auditing and managing coin and bill collection devices. We saw how electronic locks can improve the process and we worked quickly to present the modified collection devices during our latest meeting with the City. Now we have added electronic locks on our collection devices as a fully supported option available for LUKE II. We hope that this example illustrates to the City of Miami Beach DPT's responsiveness to our clients' needs and our commitment to this project. 3. The coin boxes shall be protected by a locking system only allowing access to the coins with the correct key. COMPLIANT The stainless steel coin canister and the bill stacker are equipped with a self-locking mechanism that engages automatically when it is removed thereby preventing access to the coins and bills inside. Only authorized personnel with the coin canister and bill stacker keys to open the canister and stacker can retrieve the monies. Please refer to above for additional information. 4. The collection boxes shall have a handle for easy handling, shall be strong, lightweight and manageable. COMPLIANT LUKE II supports a stainless steel coin canister. The coin canister has a handle to allow it to be quickly and easily removed in seconds. 5. A closed coin path shall direct coins to drop into a locked coin box. COMPLIANT All denomination coins passing through the coin chute are deposited directly into the locked coin canister. 6. The collector shall not have access to the coins in the coin box during the collection process. COMPLIANT 7. The collector shall not have access to the bills in the bill box during the collection process. COMPLIANT 8. Coin box should hold a minimum of$600 worth of U.S. coins COMPLIANT The coin canister can hold a minimum of$600 worth of US coins 9. The bill boxes should have a maximum capacity of at least 500 bills. 9a. What is the maximum capacity of the bill box? The bill stacker is designed to accommodate 1000 notes. 10. Bill boxes must mechanically stack notes when accepted. COMPLIANT 11. The removal of the bill stacker shall trigger the recording of an audit report specific to the bill collection. COMPLIANT Digital Payment Technologies-Response to the City of Miami Beach 50 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Removal of the bill stacker from the unit will trigger the printing of a collection report with the following information: Report number Date of collection Date of previous collection Machine name Machine Serial Number Total amount collected Total amount collected itemized by denomination 12. Give description of available colors and materials used, including Materials Safety Data Sheets(MSDS). COMPLIANT The default color for the LUKE II is two-tone gray. A range of custom colors is also available upon request. The only component that would have Material Safety Data issues are the batteries. The Material Data Safety Sheet for the batteries may be found in Appendix J. 13. Resistance to corrosion. COMPLIANT As noted in requirement E-7, DPT uses a zinc coating on cold-rolled steel. Broadly speaking, one of the main disadvantages to using stainless steel is its prohibitive cost, especially when alternative metals are considered, for example, cold rolled steel. DPT's pay stations are sprayed with a thermal coating of zinc. This metallic chemical element bonds tightly with the underlying metal providing added protection against corrosion. This process has been shown to be highly effective against corrosion and rust, even in extreme environmental conditions (examples of this would be The City of Tampa, Florida, Galveston seawall, Texas and Seal Beach, California). Not only is a zinc-coated pay station a cost-effective proposition, but it is also equal in corrosion-resistant status to a stainless steel cabinet but with the extra benefit of withstanding harsh climates and rigorous environs. G. DISPLAY 1. Respondents shall describe the capabilities of the display screen used in your pay station. COMPLIANT With its full color 640 x 480 resolution screen, LUKE II's screen instructions are bright and easy to read in various lighting conditions and view angles. The software also features time of day controls to automatically switch to a high contrast mode, which is easier to read in bright lighting conditions. The sleep timer can be enabled in BOSS to determine the duration of the pay station's LCD screen to stay on with full power. In addition, the pay station can display full color images such as the City's logo or specific City photographs. General introductory and closing text for the LCD screen may be programmed into BOSS and communicated to the pay station. The introductory message can accommodate optional photos, graphics and flexible screen formatting. The introductory graphic may be changed at any time by the City as the graphic is a simple .BMP file loaded onto the pay station configuration. Digital Payment Technologies—Response to the City of Miami Beach 51 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations As an example of how customizable DPT's full-color introduction screen is, we have incorporated an image that is synonymous with the City of Miami Beach's vibrancy in our LUKE II photo below: I 2. Respondents shall explain language choices available for display must include but not limited to English, Spanish and French and how language(s)are selected. 9 P COMPLIANT LUKE II's software supports both roman and non-roman character languages, and can display up to four languages at any time on the screen. User selection of English, French or Spanish languages allow the printing of receipts in those languages. As outlined previously in Section C—Customer Operation, The language options are presented as follows: Press Number or I English Espafiol The consumer would select the corresponding number for their language of choice. 3. Pay station displays shall be backlit. COMPLIANT As noted in requirement#1 of this section. 4. The unit must have an LED screen with high-resolution display, which is easy to read in various lighting conditions including bright sunlight. COMPLIANT Digital Payment Technologies—Response to the City of Miami Beach 52 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations 5. The screen must be protected by a security cover, vandal resistant, weather proof, and corrosion and graffiti resistant. COMPLIANT The LUKE II uses a Lexan cover for the LCD message display to prevent it from external damage. 6. The screen should be modular and easily unplugged and replaced with basic tools for easy services. COMPLIANT LUKE II has been designed with modular components to provide easy servicing. The only tools utilized to remove components are a Philips#2 screwdriver, Flat Head#3 screwdriver and a nut driver#8. 7. Messages should be updateable through the supplied back office software and/or downloadable to individual or multiple units via two-way communication. COMPLIANT All rates and associated time periods as well as screen display messages can be re- programmed in BOSS and remotely communicated to all LUKE II pay stations wirelessly via EMS. Alternately, for offline pay stations, the BOSS Data Key can be used to manually load settings to the pay stations. 8. Pay station display should include time of day, increments of payment, amount entered and time purchased and an indication of the time of day when the amount of time paid for will expire. COMPLIANT LUKE II's display screen is able to show the following capabilities: • Date • Time of day • Increments of payment • Amount entered • Time purchased • Expiration date and time of parking H. ELECTRICAL AND ELECTRONIC COMPONENTS 1. The sub-assemblies of the pay stations shall be modular in construction to provide easy servicing through on-sit plug-in replacement of parts. COMPLIANT As noted earlier, all internal devices are modular and are constructed to provide easy servicing. The only tools utilized to remove components are a Philips#2 screwdriver, Flat Head#3 screwdriver and a nut driver#8. 2. Respondents shall explain how unit components are protected from moisture, dust, lightning, saltwater, adverse weather, and other factors that might cause an operational failure of a component or pay station. COMPLIANT Digital Payment Technologies-Response to the City of Miami Beach 53 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations As stated previously, all internal components are stored within the LUKE II cabinet and pedestal. LUKE II has been designed with an internal rain guard and weather stripping to seal against water ingress and dust. Furthermore, all electronic components are shielded from the intemperate weather within the LUKE II cabinet, even when the cabinet door is open. All assemblies are electrically grounded and compliant with local codes for electrical/electronic equipment. The LUKE II is designed to meet CSA/UL and NEC (National Electrical Code) requirements. The appropriate CSA/UL approval information is affixed to the left exterior of the meter for public viewing. 3. All circuit boards and internal components are to be environmentally sealed, highly water-resistant and .operate in conditions of over 95% humidity. Y COMPLIANT All circuit boards are enclosed within an environmentally sealed compartment and operate in conditions of over 95 percent relative humidity. As noted earlier, all internal components are stored within the LUKE II cabinet and pedestal. LUKE II has been designed with an internal rain guard and weather stripping to seal against water ingress and dust. 4. All electronic connection plugs should be physically differentiated and must only fit one way. COMPLIANT All wiring connections are made with phased connectors to ensure ease of identifying connection points and avoid interconnects. This means it's impossible to plug a connection into anything except the connection point for which it's intended. This approach also ensures a continuous, positive connection for components. As well, all cabling is labeled to identify the plug. The wiring is all consolidated into a backplane design so that the main controller may be quickly and easily removed without having to disconnect the cabling for all of the other components. I. ALARM 1. Should have a minimum of 100-decibel local, Vibration/Tilt/Tamper alarm installed, with an alar to P/C, and automatic alarm paging capabilities. The sensitivity of the alarm must be adjustable and all alarms must be transmitting via the back office software, email and/or automatic phone notification. PARTIALLY COMPLIANT LUKE 11 is equipped with a 125dBa siren that will activate based on the pay station sensing shock or vibration.When connected to EMS, text alerts will be sent in the case of an attempted break-in. This audible alarm has a preconfigured sensitivity that cannot be adjusted by the user. Using DPT's Internet EMS system described earlier, notification of these alarms will be sent in real-time to e-mail, cell-phones or pagers for immediate response by the appropriate authority. 2. Respondents may describe other message capabilities that may be available on their product. COMPLIANT Each pay station is continually performing self-diagnostics. If problems occur, proactive alarm notifications are sent to individuals assigned by the City to receive these notifications and each of these alarm notifications has a date and time stamp. These are activities that would trigger an event log/message. Digital Payment Technologies—Response to the City of Miami Beach 54 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Please note that if any of the payment options are not available,the machine will notify the consumer and will prompt them to pay in other methods.When an unsupported currency (coin or bill) is inserted into the pay station, the LUKE II will return the currency to the consumer. In instances where an unsupported card is used to purchase parking, the pay station will advise the consumer that the card type is not valid or supported. In addition, BOSS also enables the creation of a restricted parking message that appears in a Pay-by-Space environment for specific spaces or groups of pay stations. This message would inform the customer when parking is unavailable for a period of time due to road closures or after-hours free parking and would override all rates providing consumers with clear information as to when rates will be re-enabled. For specific message notifications, please refer to the below response. Pay stations shall be able to send alarm notifications via wireless for all of the following reasons, within 30 seconds of each occurrence: • Cash box status • Alarms • Attempted theft of machine—Shock/Vibration • Machine out of order • Open Door • Paper supply low/out • Low battery • Power failure • Card reader out of order • Coin chute jammed • Bill jam • Collection performed COMPLIANT Alarms that are immediately sent to pagers, cell phones, and e-mail include: • Alarm On • Battery Voltage Low • Bill Acceptor Jam • Bill Acceptor Unable to Stack • Bill Stacker Full • Coin Jam • Low Power Shutdown • Printer Lever Disengaged • Printer Not Present • Printer Paper Low • Printer Paper Out • Shock Alarm Digital Payment Technologies—Response to the City of Miami Beach 55 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Alarms that are sent to the pay station for updating items such as system status, but do not necessarily generate an alarm to a pager, cell phone or e-mail include: • Bill Acceptor Jam • Bill Acceptor Jam Cleared • Bill Acceptor Not Present • Bill Acceptor Present • Bill Acceptor Unable to Stack • Bill Acceptor Unable to Stack Cleared • Bill Stacker Full Cleared • Bill Stacker Removed/Inserted • Card Reader Not Present • Card Reader Present • Coin Acceptor Jam • Coin Acceptor Jam Cleared • Coin Acceptor Not Present • Coin Acceptor Present • Coin Acceptor Reset • Coin Canister Removed/Inserted • Coin Escrow Jam • Door: Maintenance Open/Closed; Cash Open/Closed • Pay Station Low Power Shutdown Off • Pay Station Low Power Shutdown On • Pay Station Shock On • Pay Station Upgrade • Pay Station Voltage • Printer Paper Out • Printer Paper Out Cleared • Printer Paper Low • Printer Paper Low Cleared ■ Printer Present 3. Pay station must have built-in diagnostics software that records and stamps date and time of all operation events(warning,pay stations failures, resets, low battery, maintenance functions, etc.)for reports to the communications center. COMPLIANT J. BILL ACCEPTOR 1. Pay stations shall accept any combination of the following denominations of currency: One, two, five, ten and twenty-dollar, as well as newly issued US currency. COMPLIANT Digital Payment Technologies-Response to the City of Miami Beach 56 RFP#46-10/11-For the Purchase and Installation of New Multi-Space Pay Stations The LUKE II bill acceptor accepts any combination of$1, $5, $10, $20, and $50 bills in four directions. When new bills are issued, upgrades to the bill acceptor may be made in the field using a flash memory stick purchased by the City. 2. The bill denomination acceptance shall be programmable. COMPLIANT 3. The bill acceptor will be capable of accepting new versions of U.S. bills through simple software updates. COMPLIANT As noted above. 4. It shall accept bills in any possible direction and be capable of recognizing counterfeit currency. COMPLIANT 5. Counterfeiting detections shall be updated as required at no cost to the City. COMPLIANT 5. Currency accepted by the pay station shall be stored in a locked mechanical stacker that is not accessible from the maintenance section of the pay station. COMPLIANT 6. Pay station will transmit to the server via wireless transmittal methods every time collection boxes are removed. COMPLIANT 7. The bill acceptor should be easily removed for servicing or replacement. COMPLIANT Additionally, The bill acceptor is able to be removed from the machine for service or replacement while the bill stacker remains secured in the cash vault 8. It must also transmit all audit information via wireless, as well. COMPLIANT K. DEBIT/CREDIT CARD OPERATION 1. Respondents identify and itemize all supporting equipment to support in-house operation and maintenance of a credit/stored value card system. COMPLIANT A detailed overview of LUKE II's handling of credit card data through the various telecommunications methods available is provided in Appendix G. This same overview can be reviewed to understand how general data is also communicated from each LUKE II pay station. The components involved in this process include: • LUKE II pay station • Remote communications hardware (Ethernet, GSM/GPRS, CDMA, 802.11 b/g) • Communications service provider selected • EMS Server • Payment process for online credit card transactions Digital Payment Technologies-Response to the City of Miami Beach 57 RFP#46-10/11–For the Purchase and Installation of New Multi-Space Pay Stations Respondents must provide a card reader system: 2. That reads and accepts approved magnetic stripe cards with and without embedded Smart Card chips. COMPLIANT 3. Credit card transaction data shall be authorized, real-time sent to a remote server for processing as per City of Miami Beach established communications media. COMPLIANT 4. If operating in off-line mode, transactions may be considered based on software capabilities to set purchase limits. COMPLIANT The BOSS software permits the city to disable the card reader when the pay station is offline. If a user attempts to pay with a credit card when the pay station is offline, it can be programmed to display 'please select another payment type' . Respondent shall also identify the ability to prepare and load lists of credit cards that the pay station will not accept"Black Lists"via City of Miami Beach established communications for use when the pay station communications are off-line and the credit card transactions are being stored for later processing. COMPLIANT Specific credit, debit card, and smart card numbers may be added to LUKE II's Bad Card List that can be uploaded to the pay stations. 5. Respondents must provide the number of cards that can be "black listed", and number of cards pay station can store in memory. #of cards that can be "blacklisted." #of cards that can be stored in memory. COMPLIANT Each LUKE II pay station is capable of securely storing data for 10,000 cash, credit, debit, and smart card transactions. Memory in the controller is maintained by an on-board battery to prevent data loss. The pay stations can store a bad card list of up to 16,000 card numbers. L. CREDIT AND SMART CARD READER 1. If the card slot is jammed(inoperable), the pay station should still accept coins/bills- forms of payment. COMPLIANT 2. Unit card readers shall be equipped with SAM's capable of accepting multiple smart card schemes, such as MasterCard, Visa, and American Express. COMPLIANT The LUKE II card reader can accept any combination of the major credit cards available— Visa, MasterCard, American Express, Discover and Diners Club. The card reader also has the ability to use Secured Access Memory if required. 3. These programs will include the concept of cooperative use of cards among pay stations, and single space meters in City of Miami Beach. COMPLIANT DPT has developed an integration with POM so that customers can take advantage of pre- paid smart cards at both single space meters and LUKE II. Digital Payment Technologies-Response to the City of Miami Beach 58 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations .........._........................................_...._...................._................._..............__._........__ ............._.........__.........................................----......................................................_....................................... In addition, LUKE II has the ability to recharge a POM smart card at the meter which adds to the convenience of managing a smart card program. Also, DPT has also developed an integration with PXT Payment, formerly Parxsmart,which allows the City to create complete cooperative use program for residents and visitors that incorporates participating merchants, on-street and off-street parking and other uses as well.. M. COIN ACCEPTOR 1. The coin acceptor shall be electronically operated and shall register no less than 98% of valid coins. COMPLIANT 2. As each coin is inserted and passes through the coin acceptor, its value and time purchased is registered on the display. The pay station shall then record the transaction and secure all coins in a locked coin compartment constructed of a rigid material and located in an area separate from the mechanical components of the pay station. COMPLIANT All denomination coins passing through the coin chute are deposited directly into the coin canister, at which time the value and time purchased will register on the display. As noted earlier, LUKE II supports a stainless steel coin canister housed in the cash vault compartment, separate from the maintenance compartment that can be equipped with an electronic lock if desired 3. Coin recognition shall include nickels, dimes, quarters, and dollar coins. COMPLIANT LUKE II can be configured to accept Susan B. Anthony, Sacagawea dollars , nickels, dimes, and quarters. 4. Rejected coins, foreign coins, slugs shall be immediately returned via the coin return outlet. COMPLIANT 5. There shall be a prompt means to clear bent coins and counterfeit material that may jam the coin acceptor. COMPLIANT For foreign objects that have caused the coin acceptor mechanism to jam, the coin acceptor can be removed, cleared and replaced in less than 30 seconds. 6. Coin acceptor must have an anti-pull back mechanical feature in coin chute. COMPLIANT The coin acceptor is designed with a clamshell mechanism and funnel at the collection point, which prohibit coins from being pulled back. Pay stations shall contain: 7. An automatic coin shutter, which will open for coin insertion, but not for plastic, wood, cloth, and all non-metal objects. The coin slot shall have the means to prevent insertion of foreign objects. COMPLIANT The LUKE II supports an optional shuttered coin bezel that prevents the insertion of foreign objects. This software-controlled bezel opens only when the pay station is ready to accept coin payment. It is closed during all other operational modes that do not require coin. Digital Payment Technologies-Response to the City of Miami Beach 59 RFP#46-10/11-For the Purchase and Installation of New Multi-Space Pay Stations 8. The coin mechanism should be able to reject foreign coins and slugs. COMPLIANT 9. Pay stations shall be able to accept at least four(4) different user defined coins through software parameter change only. COMPLIANT 10. All coins should be accepted through a single slot. COMPLIANT 11. Removal, replacement, or repair of the coin slot should take less than two(2)minutes. The coin slot must meet all ADA requirements. COMPLIANT 12. If the coin slot is jammed(inoperable), the pay station should still accept bills, credit or smart card form of payment. COMPLIANT N. PRINTER AND RECEIPT PAPER 1. Pay station must utilize thermal or non-thermal printers(no ribbons) with limited moving parts and with immediate access for cleaning the paper path. COMPLIANT A thermal printer is standard with all LUKE 11 pay stations for the purposes of printing receipts and generating management reports. 2. The printer shall be easily removed for servicing. COMPLIANT The printer cable is attached via two small flat blade#3 screws. Four KEP nuts hold the bracket in place. An 11/32" nut driver can be used to replace the printer and bracket in under five minutes. Alternately, the mechanism alone removes with the two flat screws (#3 size). The#2 Philips pan head screws attaching the printer to the bracket can also be removed. 3. The printer paper shall be non-proprietary and available at the City's discretion from an independent source. COMPLIANT The City may source their own paper. 4. Receipt paper shall be a continuous single roll or stack of direct paper. COMPLIANT The receipt paper is in roll format with a two-inch receipt width. 5. Receipts shall print within 10 seconds and shall have a high degree of quality and legibility. They must remain legible after remaining inside a vehicle in direct sunlight and heat for 24 hours. COMPLIANT The printed receipts provide a high degree of legibility with the important information regarding expiry time and plate number/stall number being significantly larger than other text. Paper supplied by DPT is coated with UV protectant and is designed to withstand extended exposure to direct sunlight. Digital Payment Technologies-Response to the City of Miami Beach 60 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations 6. Respondents must state the approximate number of customer transactions per roll or stack of receipt paper. COMPLIANT Paper rolls can yield over 3000 permits. Permit yield can be increased or decreased proportionate to the amount of information on each permit(headers, optional information) 7. Receipts shall be available with custom printing/graphics as designated by the city. COMPLIANT LUKE II's receipts can be customized with each header and footer able to accommodate four lines of text, each line containing a maximum of 25 characters.Any changes to the header and footer may be updated to each pay station remotely through EMS or by updating each pay station manually with the BOSS Data Key. Static text, graphics or watermarks may be screened on to the front or back of the ticket by request 8. Receipts shall be available with custom printing/graphics as designated by the City. COMPLIANT O. TRANSACTIONS STORAGE AND PROCESSING 1. All transactions shall be stored in a password protected secure database file format with authorized user import/export capability. COMPLIANT LUKE II has multiple levels of security to access different areas of the system. A numbered code is required to enter the Service Menu items for reviewing reports such as Audit Reports and System Message Logs. In addition, DPT's products contain public and private keys, which protect and encrypt stored data. Secure password features have been enabled; complex passwords are now enforced. EMS access is secured using a three part authentication scheme with individualized permissions per user. EMS permits import and export of data. 2. With a minimum of 128 encryption, respondents shall state any methods of encryption or other security measures taken to meet the minimum of 128 encryption. COMPLIANT All data transferred between the pay station, EMS Server, and the merchant card processor's server is done using a minimum 128-bit Secure Socket Layer(SSL). Additionally, all card data stored on the pay station and software is further encrypted with 2048-bit RSA encryption. Any encryption schemes in place by the Internet Service Provider (via Wi-Fi, CDMA, or GSM/GPRS technologies)further encrypt the data transmission. 3. Transactions shall be tracked and identified via sequentially numbered series. COMPLIANT Each transaction is sequentially numbered. 4. Transactions, diagnostic data and security access exceptions shall be stored in separate and protected memory areas in nonvolatile memory. This data shall not be manipulated with system software. COMPLIANT 5. System power loss shall not cause the loss of transaction history. COMPLIANT Digital Payment Technologies-Response to the City of Miami Beach 61 RFP#46-10111-For the Purchase and Installation of New Multi-Space Pay Stations .............................................. ...................... .......... ..................... ------------ ........................------------- All information is retained in 256 MB of non-volatile memory. This memory is similar to that used in familiar USB sticks and does not require battery backup and remains unaffected by system power loss 6. Transactional history shall include individual, hourly, daily and monthly transactional history reports. COMPLIANT 7. Provide the ability to automate the transfer of meter revenue data to an external system. Create a CSV file of revenue data, summarized by pay station number, collection date and currency type(coins, bills, credit card, smart card,pay-by-mobile device, pay by license plate, etc.) COMPLIANT The Digital API is a proven effective platform to achieve the transport of data between systems 8. The system shall utilize a minimum of three transaction-processing modes, on-line, networked, and off-line. COMPLIANT 9. All transaction reports with a parking smart card shall include the card number. COMPLIANT Please refer to Appendix K-Sample Reports for a specific example. 10. All transaction reports with a parking smart card shall include the card number. COMPLIANT P. REAL-TIME CLOCK 1. The pay station shall automatically adjust for daylight saving time according to Eastern Standard Time as of 2012. COMPLIANT The clock on the LUKE 11 pay stations can accommodate time of day, day of week, Daylight Savings Time and leap years. Pay stations connected to EMS can automatically synchronize their clocks each morning to a remote NTP (network time)server to ensure time accuracy is maintained. 2. The pay stations shall be equipped with a programmable time of day clock that is accurate 30 seconds per month. COMPLIANT The LUKE 11 can be configured to contact an NTP (time server)to sync its time on a daily basis to ensure optimal timekeeping. In offline mode, the pay station clock is accurate within several seconds per month 3. The clock shall operate continuously and shall also track the year, month, day, and day of the week. COMPLIANT As noted above. 4. The clock will remain operational during battery changes and power losses. COMPLIANT Digital Payment Technologies-Response to the City of Miami Beach 62 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Q. POWER MANAGEMENT 1. Respondents shall state the following: • Pay stations primarily run on power and solar power is used to charge the battery COMPLIANT The pay stations primarily run on battery power. Solar or AC mains are used to charge the battery. This methodology is utilized to ensure the stability of the power source in the event of outage or power surges • Pay stations run primarily on solar power and the battery is the backup power source. PARTIALLY COMPLIANT As noted above. • The solar powered pay station must have the capability to complete at least two hundred(200) transactions per day without requirement to recharge the battery. COMPLIANT With 4 hours of direct sunlight per day and sleep mode enabled, the pay station should be able to vend 200 permits per day without requiring a battery change. 2. Respondents shall state battery configuration (type, size, voltage, location and number of batteries), normal battery field life and expected transactions when running on battery alone. Type 35 Ah sealed gel-cell battery Size W: 7.5" D: 5" H: 6" Location batteries are housed within the maintenance compartment located in the upper cabinet. Number 1 Typically, the life expectancy of the battery is five years in the field. The LUKE II can function on battery alone for 30 days producing up to 50 transactions per day with the appropriate configuration. R. REPORTS For details on specific reports that can be generated, Please refer to Appendix K-Sample Reports. 1. Desktop reports shall be available to system manager by form fill queries or simple queries. COMPLIANT 2. The reports software should provide report capability on all information gathered. Report properties should be user definable. They should contain the following: 3. Cumulative totals of all cash and card transactions. COMPLIANT 4. Type, date, time and type of all alarms. COMPLIANT 5. Date and time of all maintenance transactions. PARTIALLY COMPLIANT Digital Payment Technologies-Response to the City of Miami Beach 63 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations The system records the date and time of events such as paper out and currency jams as well as the date and time that these events were resolved. At this time, we do not explicitly log preventive maintenance actions. 6. Maintenance activity by location number. PARTIALLY COMPLIANT As noted above. 7. Maintenance activity and operational status. PARTIALLY COMPLIANT As noted above. 8. Maintenance activity by type. PARTIALLY COMPLIANT As noted above. 9. Date and time of collection. COMPLIANT 10. Pay station identification. COMPLIANT 11. Pay station location. COMPLIANT 12. Sequential collection number. COMPLIANT 13. Total amount of money in the collection COMPLIANT 14. Total card usage. COMPLIANT 15. Total cash in bill container(real-time). COMPLIANT 16. Total cash in coin container(real-time). COMPLIANT 17. Revenue by location number. COMPLIANT 18. Revenue by collection area. COMPLIANT 19. Revenue by maintenance route. COMPLIANT 20. Total number of tickets issued. COMPLIANT 21. Total number, value, and type(credit card and/or stored value card) of card transactions. Digital Payment Technologies-Response to the City of Miami Beach 64 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations ........................................................-.-......---_.___...___.............................. . ....................-------------..................................................................................... ................................................. COMPLIANT 22. User log on history and activities. NON-COMPLIANT This feature is currently in development and will be released in the next version of EMS software 23. Exception report for units not repaired. NON-COMPIANT As part of DPT's product roadmap, a feature plan has been made to add extensive maintenance logging and reporting for pay station activities. Part of this plan includes an exception report for meters not repaired. A release date is currently not in place for the addition of this feature. 24. Operational status by unit. COMPLIANT 25. Daily collection report with location numbers and audit(real-time). COMPLIANT 26. No transactions within a 24 hour period. PARTIALLY COMPLIANT The LUKE II pay station is designed to"call home" at least once per hour. On this basis an alert can be configured in the system to actively notify one or more users to the fact that a pay station has not communicated with the server within a specified time range (1 to 99 hours). This alert mechanism would serve to alert staff that a pay station is not communicating and may have other issues preventing transactions from occurring. 27. Provide the ability to automate the transfer of pay station revenue data to an external system. Create a CSV file of revenue data, summarized by pay station number, collection date and currency type(coins, bills, credit card, smart card,pay by mobile device, pay by license plate, etc.) COMPLIANT All reporting data is exportable either to a PDF (by default)or to a CSV(comma-separated value)file for importing into an external database or spreadsheet application, such as Microsoft Excel. Additionally, using DPT's Digital API, the City can develop an interface with EMS that will allow it to extract the data automatically and apply it to any custom applications the City needs. S. COMMUNICATION/SYSTEM MANAGEMENT SOFTWARE(WIRELESS) 1. Respondents must describe, in detail, all of the equipment they propose to use and the security measures employed to protect data access and integrity. COMPLIANT Please refer to the Executive Summary and Solution Overview for complete details of our proposed solution. As outlined previously, DPT has a full set of security policies and procedures in place. In order to ensure maximum security and comply with PCI standards, the EMS server is hosted in redundant secure data centers. Digital Payment Technologies—Response to the City of Miami Beach 65 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Secure management access is through a Web-based portal using SSL encryption, guaranteeing secure access from any location that has an Internet browser. Each LUKE II pay station Service Menu, the BOSS software, and EMS online Web portal have password protection that is set up and controlled by the City-assigned Administrator. The security measures taken with our co-location provider include: ■ 24 x 7 building security monitoring and engineering response ■ State-of-the-art fire suppression system ■ Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response ■ "Mantrap"entry area with key card and biometric access authentication ■ 24 x 7 x 365 CCTV(closed circuit television) surveillance and recording ■ Closed wiring raceways within the co-location facility ■ Limited staff access to co-location facility ■ All equipment housed in locked cage within facility ■ State-of-the-art firewall with intrusion detection system ■ Access logging on all key card doors ■ Rotated off-site backups For further information on DPT's security measures, please refer to Appendix E—EMS Brochure and Appendix G—Credit Card Processing for more specifications of the management and handling of data. 2. Respondents shall explain, in detail, how their wireless two-way communication system works, including technical(components, frequency, etc.)and practical(on-line, real-time status) elements and identify all costs per pay station to the City. COMPLIANT The proposed LUKE II pay station will be enabled with real-time two-way communications using city's chosen method such as GSM/GPRS, CDMA, 802.11 b/g wireless or MetroMEsh Wi-Fi. The Wi-Fi or GSM/GPRS modems will ship with the pay station. If GSM/GPRS is selected as the preferred network, the pay station may be updated at a later date with Wi-Fi technology. The upgrade process involves the installation of a Wi-Fi modem, cabling, and bracket. The City will then perform simple BOSS configuration changes to support both GSM/GPRS and Wi-Fi. DPT has proven track record with large Wi-Fi installations such as cities of Galveston, Houston, Redwood City, and Union City. The wireless communication provides real-time reporting of activity by the minute as well as the ability to process credit cards in real-time. For initial proposals, DPT would recommend 802.11 b/g, metro-scale Wi-Fi technology or GSM/GPRS cellular; however, tests would need to be conducted in the City of Miami Beach to confirm the suitability of the GSM/GPRS coverage in the city areas proposed. The same GSM/GPRS system can be used for city's enforcement devices to retrieve real time space/license plate information. More information about DPT's EMS may be found in Appendix E—EMS Brochure For pricing details, please refer to the Pricing Proposal section of this response. Digital Payment Technologies—Response to the City of Miami Beach 66 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations 3. Respondents shall explain average time of repair and audit transactions, under normal operating conditions, for both wireless, two-way and hand held communication. PARIALLY COMPLIANT DPT's EMS is extremely reliable and maintains a 99.9% uptime rating. During periods where communication between the pay station and EMS is down, all transaction data is securely stored at the pay station. The data can be retrieved manually by downloading the transactions onto the BOSS Data Key or once the pay station reestablishes communication with EMS, the pay station will send the stored data to EMS for processing and or reporting purposes. 4. Wireless two-way communication must be operable in the City's garages. UNKNOWN Insufficient information to properly respond. Once the city has determined the method with which it wants the pay stations to communicate on line,that form of connectivity can be evaluated in each garage on a case-by-case basis.What works in one garage (e.g. Wi-Fi) may not work in another garage due to the location of the garage and the pay stations location within the garage. 5. Pay stations shall be capable of wireless two-way communication to a remote communication center to transmit financial and activity reports and unit status. COMPLIANT 6. The clearinghouse system must conform to International Standards Organization (ISO) standards for authorization messages. COMPLIANT The processing of credit card transactions would be handled by an ISO-third-party transaction processing company such as First Data (www.firstdata.com). As a leader in electronic commerce and payment services, First Data serves approximately 3.5 million merchant locations, 1,400 card issuers and millions of consumers, making it easy, fast and secure for people and businesses to buy goods and services using virtually any form of payment. 7. Access to City of Miami Beach data shall be secured, at a minimum, by password protection and shall include multi-level access control. COMPLIANT For the pay station itself, LUKE II has two levels of security to access different areas of the program. A numbered code is required to enter the Service Menu items for reviewing reports such as Audit Reports and System Message Logs. A second numbered code is required to access the operating system level of the program to make code level changes to the program. As noted previously, each LUKE II pay station Service Menu, the BOSS software, and EMS online Web portal have password protection that is set up and controlled by the City-assigned Administrator. The security measures taken with our co-location provider include: ■ 24 x 7 building security monitoring and engineering response ■ State-of-the-art fire suppression system ■ Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response ■ "Mantrap"entry area with key card and biometric access authentication Digital Payment Technologies-Response to the City of Miami Beach 67 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations • 24 x 7 x 365 CCTV(closed circuit television)surveillance and recording • Closed wiring raceways within the co-location facility • Limited staff access to co-location facility • All equipment housed in locked cage within facility • State-of-the-art firewall with intrusion detection system • Access logging on all key card doors ■ Rotated off-site backups 8. The software must supply reports for revenue, maintenance, and/or space usage. PARTIALLY COMPLIANT As outlined previously, all reports are available currently except for detailed maintenance reports. For further details on reporting capabilities, please refer to Appendix K—Sample Reports. 9. Cash box status(lower limit warning when coins reach a programmable amount and an upper limit warning when the pay station shuts down). COMPLIANT EMS shows the running total of coins stored in the coin bag and bills stored in the bill stacker. EMS also offers a pay station status report that shows the current levels of the currency canisters. User defined collections alerts configured in EMS will notify collections personnel once the coin and bill levels reach a certain point with messages such as"Bill stacker full" etc. 10. Alarms(attempted theft of pay station,pay station out of order, door open, out of paper, etc.) COMPLIANT As noted previously in section I —Alarms, requirement#2. 11. Management data consisting of purchase of time(occupancy), time bought intervals (duration), type of transactions(coin and card with amounts paid), etc. COMPLIANT Pay station shall: 12. Record and store the number of valid coin, bill and card transactions and shall be accurate to 98% of actual deposits. COMPLIANT 13. Transmit data to remote communication center cash box status management data (occupancy, duration, etc.) COMPLIANT 14. Make multiple attempts if reception of the transmission is not confirmed by the communications center. COMPLIANT As stated earlier, the LUKE II pay stations will proactively"push" out data to the EMS Server. As a result,the LUKE II pay stations will continue to make attempts to transmit data if there are any problems with the communications network. Digital Payment Technologies—Response to the City of Miami Beach 68 RFP#46-10111—For the Purchase and Installation of New Multi-Space Pay Stations _.........._�._._._._---............................................................................................................__................_..._..................................................................................................................... ..................................................................... ................ 15. Make multiple attempts if card payment does not clear. COMPLIANT An automatic retry queue is enabled in EMS to allow the system to keep trying to process a credit card before it gives up on the transaction and adds it to the bad card list. EMS can be configured to attempt to process an unprocessed card up to a maximum of 99 times. 16. Transmit expired/invalid card lists to units via two-way communication. COMPLIANT Expired/invalid blacklisted cards that are not rejected in real-time must be transmitted to each LUKE II pay station manually after processing has been accomplished through BOSS. 17. The software will facilitate the management of communications, rates, maintenance, collections and audit functions. COMPLIANT As outlined in the Solution Overview portion of this response. T. SYSTEM MANAGEMENT SOFTWARE 1. State all methods of encryption and other software security features. COMPLIANT As noted previously, credit card information at each LUKE II pay station and on the BOSS software is stored with 2048-bit RSA encryption and communicated with a minimum 128-bit SSL encryption, and is operator-configurable to have only the first two and last four numbers stored. For receipts, LUKE and SHELBY are configurable to display only the last four numbers of the credit card. Additionally, any encryption schemes in place by the Internet Service Provider(via Wi-Fi, CDMA, or GSM/GPRS technologies)further encrypt the data transmission. 2. All credit card reports, from the back office software, should balance to the clearinghouse transaction reports daily. COMPLIANT Pay station auditing and reconciliation may be accomplished by reviewing transaction reports generated in EMS and reconciling them against statements provided by the financial clearinghouse and the City's own bank statements. 3. Pay stations are fully programmable. Field programming is to be accomplished by City staff using any of the following for all parameter changes: • Wireless two-way transmission. • Hand held, and laptop using Infrared, RF or Bluetooth protocol. COMPLIANT As previously documented, all configuration and programming can be done in real-time using the BOSS software which can be loaded onto a desktop or laptop computer. Please refer to Appendix D—BOSS for further details. 4. The system management software shall be configurable in a single-station and/or networked fashion. COMPLIANT 5. It should be intuitive, convenient, and easy to use. COMPLIANT Digital Payment Technologies—Response to the City of Miami Beach 69 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations 6. Data stored in the software package shall be designed to allow for the easy import and export of all necessary data to fully integrate the system into other data base systems. COMPLIANT As noted previously. 7. These and all features of the software must be password controlled with access levels assigned by City of Miami Beach designated System Administrator. COMPLIANT As noted previously, DPT's Central Management software, EMS, is a subscription-based hosted service. For security reasons, separate EMS and BOSS login credentials will be provided to the City, which prohibit other users from accessing credit card transaction data. The user access rights and passwords can be established by a System Administrator. In addition, as a requirement for PCI compliance, BOSS provides an audit trail in the Windows Viewer of the following events: • Reset MySQL Root Password • Reset BOSS Administrative Password • Changed BOSS Administrative Password • Created MySQL BOSS database account • Created new BOSS database • Upgraded database • Securely deleted upgrade utility • Changed EMS URL • User failed to enter valid MySQL Root Password • Failed to enter valid user name/password for user The log may only be accessed by an IT administrator with Windows Administrator Access. The System Host/Desktop Management Software should: 8. Allow the City to select options at the end of a rate period to include:allow/not allow purchase of time exceeding the shift/rate maximum, allow/not allow purchase of time elapsed at the end of a rate/shift period, allow/not allow user to purchase time through a specified shift down time at no charge, allow/not allow purchase of time through a closed day at no charge. COMPLIANT All rates and associated time periods as well as screen display messages can be re- programmed in BOSS and remotely communicated to all LUKE II pay stations wirelessly via EMS following the next transaction. Alternately, for offline pay stations, the BOSS Data Key can be used to manually load settings to the pay stations. Maximizing turnover of parking spaces may be achieved through several configuration settings available with the LUKE II pay station. These settings include providing time limits to parking purchase time, establishing higher rates for different times of the day when demand is highest, and utilizing unique code numbers to add time to existing purchases to eliminate new consumers from adding time to time remaining from the previous consumer. Digital Payment Technologies—Response to the City of Miami Beach 70 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations DPT's"Add Time"feature allows consumers to purchase time within the expiry period or purchase additional time within a grace period that is specified; the grace period is the time allowed for consumers to return to the pay station to buy more time. In Pay-and-Display parking, the Add Time number is used as a reference to the initial purchase. 9. Allow the City to select the rate for each individual day and have the ability to designate a day closed or"free parking"day. COMPLIANT This can be configured using the Restricted Parking rate. The rate enables the creation of a message that appears for specific spaces or groups of pay stations informing when parking is unavailable for a period of time due to road closures or after-hours free parking. This message overrides all rates and provides consumers with clear information as to when rates will be re-enabled. It is assumed that this requirement is specific to selecting rates on the given day a rate is required. The pay station does not have the ability to accept a rate for a day in the future (for example, if the consumer is purchasing a ticket for Tuesday only, then they cannot buy the ticket on Monday). 10. Allow the City to configure a secondary daily rate structure to be activated by a specified day. COMPLIANT A Scheduled rate can be established for any specific date or time and a Valid For rate can be created for specific time periods(for example, 15 or 30-minute parking rates). The time of the purchase and the rate configuration will determine the starting and ending point of the purchase to the nearest minute. 11. Allow time to be purchased at a minimum of 15-minute blocks or by minute. COMPLIANT As noted above. 12. Include at least six(6)rate tables for editing. COMPLIANT Each lot or LUKE II pay station may be configured with a unique rate table. Programmable rate structures include: Time increments Unlimited Rate periods Unlimited Rate tables Unlimited Holiday dates ates Unlimited Flat rates Unlimited Special rates Unlimited Digital Payment Technologies-Response to the City of Miami Beach 71 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Payment by space 99,999 13. Include a minimum of three(3)shifts per rate table. COMPLIANT 14. Rate tables allow City to select from the following options;select the time of day that each individual shift will begin, set the maximum amount of money that will be accepted in a given shift, set the expire time of a given shift, allow the purchase of multiple days, allow multiple day purchases to be either 24 hours from purchase date or 24 hours from expired time of a shift, allow for a period of time during a shift that the system will shut down, able to set per minute rate, able to select the number of 15 minute blocs per hour and the rate to be charged for the 15 minute blocks, and is able to automatically print a receipt. The rate table must be capable of being adjusted remotely using the back office software. PARTIALLY COMPLIANT This can be configured using the Restricted Parking rate. The rate enables the creation of a message that appears for specific spaces or groups of pay stations informing when parking is unavailable for a period of time due to road closures or after-hours free parking. This message overrides all rates and provides consumers with clear information as to when rates will be re-enabled. It is assumed that this requirement is specific to selecting rates on the given day a rate is required. The pay station does not have the ability to accept a rate for a day in the future(for example, if the consumer is purchasing a ticket for Tuesday only, then they cannot buy the ticket on Monday). One limitation, is that the maximum of amount of money per shift cannot be defined. 15. Allow rates to be edited by the hour. COMPLIANT 16. Allow a minimum time purchase to be set. COMPLIANT Rates can be configured for a specific time period, for example, 30 minutes, 60 minutes, 120 minutes, etc. This includes programming for minimum time amounts. In addition, incremental rates can be programmed in as little as five minute increments. 17. Configure length of time the audible alarm will sound. NON-COMPLIANT The pay station audible alarm is preconfigured to sound for 30 seconds and cannot be configured otherwise. If this feature is deemed a necessary requirement by the City, DPT will consider adding it to its product development roadmap for availability in future software releases. 18. Set the start of a day. COMPLIANT 19. Allows for an option to print/not print receipts. COMPLIANT In a Pay-by-Space or Pay-by-License Plate configuration, the City will have the option to allow printing of receipts. Digital Payment Technologies—Response to the City of Miami Beach 72 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations ............................................................................................................................................................................................................................................................................................................................................................................................................................................ 20. Set a maximum number of tickets to be sold in a day. NON-COMPLIANT Other than setting a monthly rate (which permits capping the number of tickets sold), DPT's pay stations cannot be preconfigured to deliver a set number of tickets sold per day. 21. Set an amount that no bills above that amount will be accepted. COMPLIANT 22. Set the maximum amount of money that will be accepted. NON-COMPLIANT As with requirement number 20 above, other than setting a monthly rate (which permits capping the number of tickets sold), DPT's pay stations cannot be preconfigured to deliver a set number of tickets sold per day. COMPLIANT 23. Set what to do during a printer error. COMPLIANT The pay station will, in the event of a printer error, ask the customer if they would like to proceed. In Pay and Display mode, you can optionally configure the machine to enter and out of order state until the printer is fixed. 24. Sebmodify credit card parameters to include:Enable/not enable credit cards, accept/not accept American Express, MasterCard and Visa, accept/not accept a credit card when off-line, set minimum/maximum credit amounts and set a default amount. COMPLIANT Limiting the number of credit card amounts may be achieved by programming a Maximum rate in BOSS and providing it as one of the rate choices available. BOSS can also be configured to set the maximum card purchases per day thereby limiting the purchase amount. 25. Vary rates by stall range. COMPLIANT 26. Set an expiration window to show expired stalls or stalls about to expire, on enforcement reports. PARTIALLY COMPLIANT Upon the enforcement officer prompting the pay station, LUKE II will print a report showing either VALID or EXPIRED spaces for any range of spaces that is requested (including 200), irrespective of the payment method or the pay station used. It will show all the spaces currently expired or going to expire; however, the City will not be able to enter a time expiration window. Stall reports can also be obtained from the Web-based EMS if the pay station is online. If the pay station is not capable of communicating, it will inform the officer that only a local report is available. This information will enable the enforcement officer to avoid issuing citations until communications are restored. Space payment information is also available online in real-time and can be accessed by any Web-enabled handheld device. Compatible handheld enforcement devices can also access this information and even pre-populate citation information in order to streamline operations. 27. Set an enforcement access code. COMPLIANT Digital Payment Technologies-Response to the City of Miami Beach 73 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations ..................... .................... ........................................._..................................................................... -----_..._..__ __._._ _ ____................................................... .......................... 28. Set an inactivity time-out for the backlight. COMPLIANT As noted previously, this can be configured through the BOSS software by programming the sleep timer. printed receipts. 29 Modify the p ted ece pts. COMPLIANT As outlined previously, any changes to the receipt may be updated to each pay station remotely through EMS or by updating each pay station manually with the BOSS Data Key. 30. Set an "out of service"phone number. COMPLIANT 31. Preset charge for special rates, which can be remotely updated by using the back office software. COMPLIANT 32. Does not allow for user manipulation of audit historical data without an audit trail of manipulation. COMPLIANT 33. All remote programming must be allowed using standard communication protocol. COMPLIANT 34. Pay stations must have built-in diagnostic software that records dates "time stamp"all operations events(unit failures, resets, low battery, etc.) for reports to the command center. COMPLIANT The logging and reporting of all events at the pay station can be accessed remotely. 35. Self-diagnostic mode should be interrupted if a higher priority task is queued(a customer at the unit paying for parking has the highest priority). Self-diagnostic results can optionally be sent to the communication center. COMPLIANT Diagnostics of equipment has no impact on high priority tasks such as a consumer paying for parking. 36. The system will report the status of each pay station to a central server indicating status and alarm conditions (maintenance needs and out-of-order conditions). The communications system shall also provide real-time notification of collections, maintenance, alarms, revenues, and individual patron transactions to the City of Miami Beach. COMPLIANT As outlined previously. 37. City of Miami Beach shall be able to modify rates and hours of operation via the communication software and upload this new configuration to individual pay stations or any combination of networked pay stations. COMPLIANT Specific rates and hours of operation can be programmed for an individual pay station, a group of pay stations within a region, and even a specific group of spaces. Digital Payment Technologies—Response to the City of Miami Beach 74 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations The system communications software should: 38. Be PC/compliant for transmission of Credit Card data and password protected. COMPLIANT 39. Accesses to vital communications areas are password protected. COMPLIANT 40. Able to process all transactions, and backup, exception log and diagnostics. COMPLIANT 41. Records security information to include: -Door open/door closed, "Cash container in", "cash container out". Date, time, and pay station number is recorded with each entry. COMPLIANT 42. Maintain a log of all transactional events. The log information includes:Individual purchases, receipt numbers generated, power outages, system restarts. COMPLIANT 43. Communications software is able to receive processor configuration tables. COMPLIANT 44. Communications software is able to set and send configuration tables and diagnostic levels. PARTIALLY COMPLIANT Communications software is able to set and send configuration tables. 45. Communications software is able to send a bad credit card file to update credit cards that are rejected. COMPLIANT In a real-time credit card configuration, credit cards are checked in real-time for validity. Bad cards are rejected in real-time. If the communications system is down for some reason, transactions are stored locally and then automatically forwarded when communications resume. If communications are down for an extended period of time, they may be manually downloaded from each LUKE II pay station and then manually imported into BOSS so that offline credit card processing can take place. Any bad cards identified at that time are tracked in EMS and may then be downloaded back onto the BOSS Data Key. These bad cards will then be updated onto each pay station during the next manual download of a transaction. At this stage, if the bad card is used again and the communications system is down for some reason,the card will be checked against the bad card list stored locally and then rejected. EMS also provides the ability to manually create a list of known bad cards that are blocked from usage at the pay station. To reduce lost revenues from bad credit cards when credit card processing is handled using an offline batch process rather than real-time processing, LUKE II can store a bad card maintenance list of up to 16,000 card numbers. 46. Communications software is able to set the date and time. COMPLIANT The date and time can only be reset through a security password. 47. Communications software is able to add time to a selected stall. Digital Payment Technologies—Response to the City of Miami Beach 75 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations COMPLIANT As outlined earlier, the pay station's Add Time feature allows for the use of a PIN code to facilitate the addition of time to a permit and also to prevent piggybacking. 48. Communications software is able to check the status of a selected stall. COMPLIANT 49. Communications software is able to view network status and indicate which terminals are currently on-line or off-line. COMPLIANT 50. Communications software is able to remotely monitor the following areas:status, cash box, audit,power, and version. COMPLIANT 51. Communications software is able to view the current audit totals and current grand totals to include:cash, credit, cash card and overpayments. COMPLIANT Audit reports typically show the status of the coin canister, bill stacker, credit cards, smart cards, overpayment, collection, and revenue. 52. Communications software is able to view the current status of the following items: a) Bill Acceptor: disabled, 'jammed"/"not jammed" b) Bill Stacker: "full"/"not full" c) Coin Acceptor. "enabled"/"disabled"and`jammed"/"not jammed" d) Card Reader: "present"/"not present e) Cash Container: "installed"/"not installed" 0 Door. "open'/"closed"(maintenance and collection) g) Lock: "open"/"closed"(maintenance and collection h) Power status PARTIALLY COMPLIANT As noted in Section I-Alarms,All requirements listed above are with the exception of the Lock open/closed requirement.There are no sensors in the locks. 53. Communications software is able to alert users to alarms via email, and back office software. COMPLIANT As noted in Section I-Alarms. U. PRICE LIST/COMPONENTS 1. Respondents shall provide to the City of Miami Beach a schedule of individual component pricing including a pricing discount on all maintenance and repair materials,parts and supplies, and a residual value on modular components for repair or remanufacture. This pricing is for all additional parts and components for future repairs, etc. not components required for initial product offered, and is to be submitted for informational purposes only and will not be factored into award criteria cost considerations. COMPLIANT Digital Payment Technologies-Response to the City of Miami Beach 76 RFP#46-10/11-For the Purchase and Installation of New Multi-Space Pay Stations Please refer to the Pricing Proposal section of this proposal for all pertinent details. 2. Respondents shall provide pricing for the purchase of a single pay station to include all parts. COMPLIANT Please refer to the Pricing Proposal section of this proposal. 3. Pay stations shall have internal components designed as interchangeable modular parts. COMPLIANT 4. Respondents shall explain what tools, if any, are needed to replace modular components. COMPLIANT The only tools utilized to remove components are a Philips#2 screwdriver, Flat Head#3 screwdriver and a nut driver#8. 5. All replacement components shall be readily available from a local distributor. In the event that the local distributor is temporarily out of any component, additional components shall be available within twenty-four hours ✓ Y N COMPLIANT DPT is providing 5 complete sets of spare parts(per 250 pay stations)for the units in our pricing. As a part requires replacement, the city will send the defective part to us for exchange (warranty or non-warranty). This will ensure that the city always has sufficient stock on hand to maintain the up time of the pay station. In the even that all the spares are exhausted, and that our local distributor is out of stock of the particular component, we can overnight courier replacement parts. 6. a) Estimate costs to design, install, support and maintain, a wireless infrastructure, if appropriate: DPT does not provide wireless infrastructure, however we can connect to the existing city maintained Wi-Fi network ( as demonstrated during the trial), or alternatively with cellular communications (GPRS/CDMA)as provided in the area and Ethernet. b) Identify who will provide local support of the wireless infrastructure: N/A as per the above response. c) What is the longest time to recover from network or hardware damage due to severe weather? There is not a simple answer to this as it would depend on what type of damage has been done and to what component(s) of the network or hardware. The pay stations can be run in off line mode should the network be completely down (i.e. total loss of power, cell towers blown down,Wi-Fi nodes knocked out)with all transactions being processed via our BOSS key. Hardware damage is harder to estimate as that could run anything from the pay station being completely submerged (e.g. storm surge)or large objects (such as vehicles, buildings, power poles or tees)landing on it due to high winds. Having said that , we have multiple installations along the East Coast and within the Gulf of Mexico that have successfully weathered very severe weather with virtually no down time outside of closed roads due to fallen debris and flooding. Digital Payment Technologies-Response to the City of Miami Beach 77 RFP#46-10/11-For the Purchase and Installation of New Multi-Space Pay Stations V. MAINTENANCE 1. Pay stations shall be constructed so that individual components can be easily removed and sub-assemblies be changed without major dismantling. COMPLIANT 2. Respondent shall provide training on the procedures of changing and replacing of sub-assemblies. COMPLIANT For complete details of the training provided, please refer to Section Y-Training. 3. Describe procedures of changing and replacing of sub-assemblies. Training that your company will provide at no additional charge. COMPLIANT A complete LUKE II Maintenance Guide will be provided upon award. Full maintenance procedures will also be covered during the detailed training sessions provided to the City by DPT's project management team. 4. Provide electronic copies of recommended maintenance procedures and supplies. COMPLIANT Electronic_copies along with hard copies of all Installation and Maintenance Guides will be provided to the City upon award of the contract. 5. Respondent shall provide full training of software application and usage to City of Miami Beach Parking Department maintenance staff. COMPLIANT 6. Modules shall be replaces with minimum use of tools. COMPLIANT 7. Describe software application and usage training that your company will provide at no additional charge. COMPLIANT Please refer to Section Y-Training for full details. 8. City personnel will perform all routine and daily maintenance on these pay stations.All product pricing will be based on that requirement. COMPLIANT Please refer to the Pricing Proposal section of this response. 9. The bidder shall supply complete replacement parts catalog showing exploded arts diagrams and pricing along with their bid. Items included in this contract and subsequent parts to accommodate new technology shall be included in the vendor's parts list. COMPLIANT Please refer to Appendix F-LUKE II Recommended Spare Parts List for a complete list of spare parts and pricing. For specific diagrams and color photos of parts, LUKE II maintenance guides will be provided to the City upon award. Digital Payment Technologies-Response to the City of Miami Beach 78 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations W. DELIVERYAND MAINTENANCE 1. Packaging and shipment shall be the responsibility of the manufacturer. Proposals shall include freight and be FOB destination. In the event that the deliver and/or installation of units are not completed according to City of Miami Beach Parking Department specifications-and agreed upon schedule, City of Miami Beach Parking Department will impose liquidating damages in the amount of Five Hundred dollars ($500)per unit per day. These charges are intended to act as an incentive for the vendor to perform in full compliance with the specifications.Acknowledgement and agreement is given by both parties that the amount herein is not intended to be, nor shall be deemed to be, in the nature of the penalty. ACKNOWLEDGED 2. Delivery shall be made to a designated address, as designated by the City within sixty (60) calendar days following execution of the contract. COMPLIANT 3. The successful Respondent shall complete installation within fifteen(15) days following delivery of the units or as specified by the City of Miami Beach Parking Department. COMPLIANT 4. Respondents shall include a description of any pre-installation and/or installation work to be completed by City of Miami Beach Parking Department. COMPLIANT DPT and Standard Parking ask that the City assist in determining the approximate site for any pay station that is not immediately obvious or to establish the parameters in which the pay station is to be installed under. Also, we ask that the City assist with any permitting or parking space reservation so that work can be completed in an expeditious manner. X. SYSTEM IMPLEMENTATION 1. The system shall include all hardware and software required for communicating with, programming, or monitoring any of the supplied units. It is the Respondent's responsibility to incorporate all of the above and to establish the communications between the units and the communications center. PARTIALLY COMPLIANT DPT's BOSS software can be installed on any Microsoft Windows based PC (we currently support Windows XP and Windows 7) but as we are not a PC reseller, we do not provide a computer for this purpose as we could not properly support it. The PC that the city installs this software on, does not need to be a stand-alone unit(i.e. dedicated for just this purpose). 2. The wireless two-way communication system may be provided directly by the vendor or in partnership with a wireless system vendor. Respondents shall explain how the entire system will be deployed and who is responsible for maintaining the various components. COMPLIANT DPT will provide all hardware and software required for communicating with, programming or monitoring any of the supplied pay stations. The LUKE II pay station can be enabled with real-time two-way communications using a number of different wired and wireless technologies. Should the communications service be provided by a third-party wireless and/or telecommunications service provider charges and support for these services will be provided by the carrier chosen. The selected carrier will also be responsible for maintaining the quality of the network connected to the pay station. Digital Payment Technologies-Response to the City of Miami Beach 79 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations A determination of the technology and provider will be made after a review of the wireless signal strengths is completed in the areas planned for pay station implementations. DPT, our local partners, and the service providers selected will work together to ensure the communications system is operating to the City's required expectations. Should the city decide to use our bundled wireless service, DPT becomes the first point of contact with the City to troubleshoot not only the pay station communication equipment, but our Client Services group also interacts directly with the wireless carrier(GPRS type network) to troubleshoot any network related issues. Deployment of the communications system will occur in the following stages: • Testing of communications options in the various pay station locations will be conducted by DPT directly or in association with various communications providers. These tests will then determine the optimum communications delivery platform in each location (GSM/GPRS, CDMA, 802.11 b/g, Ethernet). • The City will be provided with the contact and technical information necessary to establish data accounts for the service methods required should they decide to not use our bundled service. DPT will also assist in ensuring these accounts are set up in time for implementation. • Pay stations will be manufactured with the necessary hardware to deliver the assigned communications method. • During system implementation, communications network testing will take place with each pay station in its assigned location. • All data transferred between the pay station, EMS Server, and the processor's server is done using a minimum 128-bit Secure Socket Layer(SSL). Additionally, credit card data within the communication itself is further encrypted with 2048-bit RSA encryption. Any encryption schemes in place by the Internet Service Provider(via Wi-Fi, CDMA, or GSM/GPRS technologies)further encrypt the data transmission. Y. TRAINING The successful Respondent shall provide, at no additional charge, a minimum of(80) hours of training at a designated City of Miami Beach Parking Department facility for each City employee to develop expertise in the maintenance and repair of their product, including, but not limited to: 1. Installation 2. Maintenance 3. Troubleshooting repairs 4. Operations-programming, inventory 5. Collections 6. Respondents shall provide a thorough outline of the training content and provide a training schedule for both software and hardware. The schedule shall include periodic refresher training(continuing education)including, but not limited to, emphasis on particular areas of the City of Miami Beach Parking Department's choice and upgrades of software and/or hardware.All operating manuals that support installation, maintenance and user information complete with wiring diagrams and specifications shall be in English. This must be provided at no additional charge. COMPLIANT The specific training schedule will be determined by the number of people and functional areas involved in the overall management of the parking operations. Digital Payment Technologies—Response to the City of Miami Beach 80 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations .................................................................................................................................._ ___.____.___......._........................................................................................... ............................................................................... DPT will work with the City to determine a tailored training program to ensure the City's staff are properly trained in all areas specific to the City's needs. The general outline of the training activities includes: Installation—Time-Dependent on Various Factors • Finalize pay station site selection and Pay-by-Space numbering sequence • Test wireless or cellular coverage at site locations • Rate table decisions—important to determine before signage completed • Signage preparation • Finalize communications methods and costs • Obtain quotes on AC power installation and book dates • Credit card merchant account processor setup • Pay-by-Space numbers painted on all spots—every space must have a unique number when considering all lots under use • Documenting employee procedures for operating • Cellular account setup • Site preparation for installation—concrete pads, conduit • Pay stations on-site • Pay stations installed • All appropriate signage is installed subject to Council-approved communications plan. Signage covered until go live day BOSS and EMS Software Overview—Four Hours Training will be attended by any pay station administrators responsible for creating pay station configurations and rates as well as processing credit card payments and generating accounting reports. Software installation: ■ Installing software ■ Backing up data Software overview and configuration setup: • Review BOSS menu structure • Setup of user permissions • Setup of global settings • Create basic lot setting • LCD screen messages • Header and footer messages • Pay-and-Display, Pay-by-Space, Pay-by-License Plate • Payment options • Machine setup Rate tables: ■ Rate table configurations Digital Payment Technologies—Response to the City of Miami Beach 81 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations • Fixed rate • Hourly rate • Daily rate • Add time functionality Accounting on reporting: • Reporting • Transaction reports EMS: • Accessing the application • Setting up users and notifications • Reviewing EMS features LUKE II Hardware Overview—Two Hours The people who should attend are listed below: Hardware review—attended by all maintenance personnel(1 hour): • Keys and locks • Keypad • Coin acceptor • Powering • Remote connectivity • Printer • Entering the Service Menu • Reports at the station • BOSS Data Key • Operations • Loading new rates • Obtaining transaction data • Maintenance • Changing paper • Cleaning printer Collections review—attended by all collections personnel(30 minutes): • Collecting money • Entering service mode • Audit report generation Enforcement review—attended by all enforcement personnel(30 minutes): • Entering service mode • Generating and reviewing Pay-by-Space and Pay-by-License Plate reports Digital Payment Technologies—Response to the City of Miami Beach 82 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Review-Two Hours ■ Any items that require further review are handled during this time period. A detailed schedule for administering the training program and ongoing refresher training will be determined in consultation with the City. DPT provides regular product manual updates and online Webinars to educate clients on the features contained in new releases. In many cases, these free Webinars and manual updates provide clients with additional training required. However, in situations where staff changes are necessitated, additional training can be arranged. As mentioned previously, all required operation manuals, installation guides, and maintenance guides will be provided in English upon award of the contract. Z. WARRANTY 1. Respondents must guarantee, for a period of two(2)years from the date of installation, to repair and/or replace any part or modular component determined to be defective in material or workmanship under normal use and service at no additional cost to the City of Miami Beach. Respondent shall also be solely responsible for the cost of shipping and return shipping of warranty parts during the two(2)year warranty period. Respondents shall also provide the City of Miami Beach free of charge with any new software releases for a period of two(2)years. COMPLIANT Please refer to the Pricing Proposal section of this response for full warranty details. 2. The local distributor shall maintain an adequate supply of replacement components (e.g. cutter, card readers, etc.) on site at the City of Miami Beach Parking Department meter maintenance shop. Payment and warranty provisions for replacement components shall apply from the date of installation of the module. COMPLIANT Please refer to the Executive Summary and the Pricing Proposal for full details on replacement components. 3. The City of Miami Beach shall have the option of extending the warranty period within 90 days before the end of the existing warranty period. COMPLIANT 4. The Respondent will provide quote for the extended warranty detailing the cost per pay station, period of coverage and what will be covered under the warranty and extended warranty. COMPLIANT Please refer to the Pricing Proposal section of this response for full details. AA.VARIANCES TO TECHNICAL SPECIFICATIONS LISTED ABOVE. Items not included in your proposal-Discuss/explain any requirements of the RFP that are not included in your proposal.All items are to be explained here. (To be indexed and submitted in the order listed. COMPLIANT All requirements of the RFP have been addressed within the previous pages of this proposal. Digital Payment Technologies-Response to the City of Miami Beach 83 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Other Standards Used— List in detail, any additional standards and/or practices that you consider worthy of consideration. Indicate any additional features that your product has that may not be indicated above, or any additional enhancements to requirements wm may have listed above(To bm indexed and submitted/n the order listed). COMPLIANT OPT is the boat qualified vendor to provide the City with multi-space pay stations for its requirements due to DPT'm ounneoofu|track record in developing high quality and innovative parking products that service clients well today and into the future. DPT has amassed 14 years experience in the deoign, monufocture, and distribution of highly advanced multi-space parking pay stations and software management oo|utiono,whinh, over the yeorn, have consistently undergone improvements to usability and features. OPT products are widely used throughout North America by numerous oiUeo, univarsitiea, parks and recreation foni|ities,transportation fani|ities, and private parking operators. Many vendors claim to support the technologies and standards outlined within the City of Miami Beach's RFP. but DPT in one of the few manufacturers that has proven success with all of the technologies the City is interested in supporting either now or in the future. Specific examples include: • Three-in-one—OPT provides a unique value proposition by enabling Pay-by-License Plate, Pay-by-Space, and Pay-and-Display operational modes in a single pay station with superb power management characteristics. In addition. DPT'n integration with leading LPR systems now enables o level of enforcement automation that could not have been achieved previously. This, combined with o seamless integration with Pay-by-Phone systems, achieves a new level of simplicity in parking for the end user and parking operator. • Contmot|amm paymento—|n addition tocontact|nso credit cards, near-field communications(NFC) payment methods are trending through Europe. OPT is quick to seize the opportunity and integrate this unique technology in its pay stations deployed in North America. LUKE || is equipped to adopt NFC payment capabilities such as those found in the latest Gmertphones, as well as other emerging oontact|eon payment mathods, providing another convenient payment method to the consumer. Consumers � can use NFC'enab|ad phones and contaut|eoa credit cards such as Visa PoyVVove. � MasterCard PayPaos. and American Express ExprensPoyto quick|y, sucura|y, and conveniently complete parking transactions at the LUKE ||. • VVi'F| muppmrt—Installations successfully operating in Houston, TX; Go|veutun, TX; Redwood City, CA; Brookline, MA; and the University of California, Santa Barbara. • Ethernet mupport—Numerous client installations where direct Ethernet support has been deployed. References available upon request. • PC| compliance—OPT was the first multi-space vendor to appear on Visa's published lists as a PC| Compliant Level 1 Service Provider and manufacturer ofPayment Application Data Security Standard (PA'OSS)validated products. • Pay-by-Phone integration—OpT has extensive experience in integrating its technology with third-party cell phone payment technologies. DPT pay stations are currently in operation with Verruasystems. Transaction data is received from the Venus system and this information is then provided in real-time for onforoement, tronaocdon, and revenue reporting. • Enforcement integration—Digital API incorporated into OPT'n EN18 Internet-based portal o||own for third-party technology integrotinn, such on a handheld enforcement device, Digital Payment Technologies—Response to the City of Miami Beach 84 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations to pull space expiry times from the EMS in real-time and so improve quality of citations and efficiency of enforcement operations. Enforcement manufacturers such as Complus Data Innovations, ParkTrak, and T2 Systems have already developed integrations with DPT EMS data on their handheld devices. • License plate recognition enforcement systems — DPT is currently working with leading license plate recognition (LPR)system suppliers Genetec and Tannery Creek Systems to build a real-time integration between DPT and each supplier's systems. • Digital API—Digital API is an application program interface (API)that is incorporated into EMS. The application allows for a higher degree of integration with third-party software such as enforcement, accounting, and monitoring systems, and facilitates the seamless flow of data between in-house systems and the EMS. By developing an open platform for integration, Digital API provides accessibility to the wealth of information and functionality stored in the EMS. • Flexible payment options—In addition to accepting coins, bills, and credit cards, LUKE II can be configured to accept coupon numbers and to communicate with other non-cash payment systems that include smart cards(such as the rechargeable POM Atmel smart card and the PXT Payments [formerly Parcxmart] City Card smart card), cell phones and campus cards such as Blackboard. • Platform for the future—The LUKE II is built on an industry standard operating system that enables the product to take advantage of new features as they are released for the operating system. Most alternative suppliers have built their products on proprietary platforms that limit the ability to take advantage of new technologies that may emerge in the market. In early 2012, DPT will launch an innovative new service—Extend-by-Phone—to be supported on the LUKE II pay station. For the first time, consumers will be able to receive parking expiration notices and extend time for pay station-initiated parking transactions via text(SMS) messaging. Extend-by-Phone employs a simple text message interface, so consumers don't have to download any special software or applications. Because the system does not require any pre- registration, consumers can choose to use this feature when initiating a parking transaction at the pay station, without having to plan ahead of time or go through a lengthy and cumbersome registration process. DPT also knows that the key to any new multi-space parking meter project is a successful implementation. Implementation includes pre-installation planning, meter placement, community public relations, signage, rate structures that work for the public, and ongoing monitoring and support. It is for this reason that DPT will have a National Accounts Manager assigned to your project to ensure that all the right steps are taken to maximize the success of your purchase before, during, and after deployment. Digital Payment Technologies—Response to the City of Miami Beach 85 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations .............................................................................. Required Forms Digital Payment Technologies—Response to the City of Miami Beach 86 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Exceptions to RFP Digital Payment Technologies would like to outline the following exceptions below: Section I-Overview and Procedures: W-Indemnification The successful consultant shall be required to agree to indemnify and hold harmless the City of Miami Beach and its officers, employees, and agents, from and against any and all actions, claims, liabilities, losses and expenses, including but not limited to attorney's fees, for personal, economic or bodily injury, wrongful death, loss of or damage to property, in law or in equity, which may arise or be alleged to have arisen from the negligent acts or omissions or other wrongful conduct of the successful consultant, its employees, or agents in connection with the performance of service pursuant to the resultant Contract; the successful consultant shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit arising from such claims and losses, and shall pay all costs expended by the City in the defense of such claims and losses, including appeals. DPT would like to provide Alternate language as follows: The successful consultant shall be required to agree to indemnify and hold harmless the City of Miami Beach and its officers, employees, and agents, from and against any and all actions, claims, liabilities, losses and expenses, including but not limited to attorney's fees,for personal, economic or bodily injury, wrongful death, loss of or damage to property, in law or in equity, which arise from the negligent acts or omissions or other wrongful conduct of the successful consultant, its employees, or agents in connection with the performance of service pursuant to the resultant Contract; the successful consultant shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit arising from such claims and losses, and shall pay all costs expended by the City in the defense of such claims and losses, including appeals. Y- Termination For Convenience Of City The City may, for its convenience, terminate the services then remaining to be performed at any time without cause by giving written notice to successful consultant of such termination, which shall become effective thirty(30) days following receipt by consultant of such notice. In that event, all finished or unfinished documents and other materials shall be properly delivered to the City. If the Agreement is terminated by the City as provided in this section, the City shall compensate the successful consultant in accordance with the Agreement for all services actually performed by the successful consultant and reasonable direct costs of successful consultant for assembling and delivering to City all documents. No compensation shall be due to the successful consultant for any profits that the successful consultant expected to earn on the balanced of the Agreement. Such payments shall be the total extent of the City's liability to the successful consultant upon a termination as provided for in this section. DPT Qualifying statement: DPT agrees that the City, may for its convenience, terminate the services then remaining to be performed any time without cause by giving written notice to DPT, and the City agrees to make full payments to DPT for all services performed up to the date of such termination, including payment for all orders for equipment already issued by the City, regardless of the scheduled equipment delivery date. Digital Payment Technologies-Response to the City of Miami Beach 87 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations .......................... ........ ............................. Appendix A — Value Added Features Digital Payment Technologies—Response to the City of Miami Beach 88 Increase Your Operational Efficiencies .......................................... �-s Coupons are a PIN code-based, fully auditable Operational Efficiency method of payment available from Digital Payment Issue coupons to special guests or VIPs for Technologies (DPT)on the LUKE and SHELBY pay complimentary parking stations. Coupons can operate in both online and Issue coupons to staff,then optionally bill their off line applications. Using this method of payment, department or organization you can allow an individual parker or groups of parkers to purchase parking at a reduced rate. � Issue coupons to volunteers for complimentary Coupons can also be used to issue complimentary parking in exchange for their time parking permits. a Issue coupons to eliminate the need to carry coins Coupon Applications or use credit cards when testing pay stations Benefits of Coupons The applications for coupons are as varied as the customers you serve. Additional Payment Option Coupons are considered an additional method of Customer Service payment and can be configured to be accepted for Issue coupons as a goodwill gesture to parkers any rate available on the pay station. Coupons can who have a valid customer service concern also be configured for special "Coupon Only" rates. Issue coupons as a promotional giveaway to By using coupons, you don't have to distribute tokens increase initial acceptance of a new parking or barcodes,just coupon numbers. system Easy To Use Issue coupons as part of a local merchant loyalty The parker selects the rate that they wish to purchase, program and then enters their coupon number when prompted Issue coupons when a pay station is unable to by the pay station. The number is validated in real- accept coins or bills due to a jam or failure,thereby time, and if it is valid, a permit is issued. avoiding an unnecessary citation for the parker G1TAL PAYMENT TECHNOLOGIES Increased Parking Control Network Components Coupon use can be restricted to any combination of date, lot, region, pay station, space number, and 1. DPT's LUKE or SHELBY pay station number of uses. With real-time validation, the system 2. DPT's Enterprise Management System(EMS) prevents abuse from people sharing coupons. 3. Subscription to DPT's Coupon Module 4. Internet connectivity How Coupons Work Each eight-digit coupon number can be configured either off line using DPT's Back Office Support System DPT (BOSS) or online using DPT's Enterprise Management Pay System(EMS). Coupons can be created individually Station or through a batch process using a comma-separated value(CSV)file. Once the coupons are configured they can be activated by uploading them to EMS or to individual pay stations. Technology Integration Coupons can be used in conjunction with many types of third-party management systems. By using the coupon number to identify individual parkers, management systems used for events and carpooling Applications can easily connect to the pay stations. Also, since coupons can be either single or multi-use, there is a high degree of flexibility in how they are deployed. When used with third-party systems, coupons can also provide a method of participation validation. To learn more about how coupons can improve customer satisfaction and increase operational efficiencies,talk to us today. Digital Payment Technologies 330-4260 Still Creek Drive Burnaby, BC :a V5C 6C6 *af 888.687.6822 digitalpaytech.com TM : DIGITAL PAYMENT TECHNOLOGIES Digital your s YInte rate stems and devices g Managing parking operations using a variety of Accounting technologies has always been a challenge.Work Connect financial data from various parking processes are inefficient, information is scattered, technologies to your primary accounting system. and reports don't always show the big picture. Digital Payment Technologies(DPT)recognizes Pay Station Monitoring these challenges and has responded by developing Display the status of your pay stations in applications a powerful and flexible solution using its dynamic other than the EMS. software tool, Enterprise Management System(EMS). Space Monitoring DPT has developed a suite of Application Integrate with monitoring systems located in individual Programming Interfaces(APIs)specific to EMS to help parking spaces to deliver automated applications you manage your parking operations cohesively.As that can proactively adjust rates and/or automatically a result, DPT is able to increase the value of the data notify personnel of vehicles requiring citations. contained within the EMS, deliver the tools required to build new applications, and simplify how you manage Benefits of the Digital API information from various parking technologies. ■ Greater integration between back-office systems Applications for the Digital API and devices ■ Simplified development of custom applications Enforcement ■ Improved information flow to streamline parking Deliver space data from pay stations to enforcement operations devices in real-time to improve quality of citations and ■ Immediate access to information efficiency of enforcement operations.These devices can range from handheld ticket writers to vehicle- The potential applications for the Digital API is mounted license plate recognition(LPR)units. limitless as almost any Internet-enabled system has the ability to integrate with them. Maintenance Allow maintenance personnel to use Internet-enabled handheld devices to assist them with troubleshooting pay station issues. DIGITAL PAYMENT TECHNOLOGIES Digital . ■ The Digital API Technology protocols.A closed system means that the data is inaccessible and the data structures are hidden from The Digital API is available over the Internet using a view by the vendor. DPT believes that access to standardized XML messaging system,which is used your data in a way that suits you is important to the to encode all communications to the API.A client success of your operation. or third-party technology would invoke a request by sending an XML message and then waiting for Network Components the corresponding XML response.This exchange of information is encrypted using Secure Socket The delivery of Digital API-based applications requires Layer(SSL)and would include data such as space the following network components: information or a license plate number, purchase and expiry times, current pay station status,transaction 1. DPT's LUKE or SHELBY pay station details, and any alarms that have been triggered. 2. Subscription to DPT's EMS, including the Digital API service A common application of this technology is a 3. Third-party Internet-enabled systems or devices handheld enforcement device that retrieves space 4. Internet connectivity to the device expiry times from the EMS in real-time.This application eliminates the need to manually print reports from the pay stations.Another example is the integration with an LPR system, which allows enforcement personnel to retrieve license plate information as they drive through the streets for up-to- the-minute accurate data. -------�- Technology Integration f= The Digital API allows for a higher degree of integration with third-party software such as enforcement, accounting, and monitoring systems. Pay EMS Third-Party Developing an open platform for integration Station Server Systems means accessibility to a wealth of information and functionality stored in the EMS. Proprietary systems used by educational institutions, municipal If you have existing third-party parking technologies governments, and private operators will now be able and would like to learn more about how the Digital API to share information as if they were designed to work can work for you,talk to us today. together from the start. What is an open system? Digital Payment Technologies 330-4260 Still Creek Drive An open system allows you to access the information Burnaby, BC provided you use the appropriate structure and V5C 6C6 888.687.6822 j digitalpaytech.com I 3 DIGITAL>> PAYMENT TECHNOLOGIES Enforcement Integrate Your Pay Stations and Enforcement ........... Digital Payment Technologies(DPT)is working to make Enforcement Integration Benefits life easier by integrating its LUKE and SHELBY pay sta- tions with existing parking enforcement systems. With Reduce costs through more efficient operations this integration,you can reduce enforcement costs, im- Increase quality and quantity of citations prove collections and simplify your management. Increase revenues with more time to patrol lots Enforcement Applications Simplify your management reporting and analysis Technology Integration The integration between your pay stations and en- forcement systems can deliver new efficiencies to your Integration between DPT's pay stations and third-party operation, such as: enforcement systems is facilitated by Web Services technology. Web Services allows pay stations, con- Real-time Wireless Space Data nected through DPT's Enterprise Management System In Pay-by-Space environments, wirelessly deliver pay (EMS), to talk to complementary web-based parking station space data to third-party enforcement devices technologies such as enforcement systems and hand- rather than manually print enforcement reports from held devices. each pay station. Reduce staffing requirements, save time and increase the number and accuracy of cita- Web Services utilizes a standardized XML messaging tions. system to encode all communications to the Web Ser- vice. For example, a handheld device would invoke a Consolidated Reporting Web Service by sending an XML message, and then Pay station transactions and citation payments can wait for a corresponding XML response.This exchange now be consolidated into a single report. Accounting of information would include stall valid and expiry times and operation personnel can access one system for and specific stall numbers to enable real time enforce- reporting purposes resulting in easier operations and ment. better audit and internal control. As all communication is in XML, Web Services is not tied to any one operating system, platform or program- s DIGITAL* PAYMENT TECHNOLOGIES Enforcement ming language—Java can talk with Perl; Windows ap- Network Components plications can talk with UNIX applications; and hand- held units can talk directly to the EMS server. The delivery of applications connecting the pay station to enforcement systems requires the following network Additional Web Services Applications components: • Complete centralized reporting for parking solu- 1. DPT's LUKE or SHELBY pay station tions including gated systems, point-of-sale sys- 2. DPT's Enterprise Management System(EMS) tems and permit sales 3. Subscription to DPT's Web Services 4. Wireless Handheld Enforcement Devices* • New methods of analyzing user compliance by 5. Network Connectivity" comparing paid tickets with real-time data from 6. Pay-by-Space operation physical space sensors,that show the presence of a vehicle • Proactive citation notification to handheld devices P Pay Station integrated with physical space monitoring sys- tems Credit Card Processor EMS er Wireless Third-parly Application Handheld manufacturers have specific software and hardware requirements, some handheld devices may not be compatible with DPT systems GPRS.CDMA.802.11b/g Wi-Fi,Metro-scale Wi-R,Ethernet If you have an existing enforcement technology or other Y 9 9Y third-party parking system that you would like to inte- grate with your DPT pay stations,talk to us today. Digital Payment Technologies 330-4260 Still Creek Drive 4 Burnaby, BC V5C 6C6 888.687.6822 digitalpaytech.com a D7 G ITAL�y PAYMENT TECHNOLOGIES Pay- by- phone More Convenience, More Revenue Expand the payment options available to parkers, Digital Permits increase revenues and raise the rate of compliance by Administering parking permits digitally is a allowing parkers to pay using their cell phone. streamlined and cost-effective approach for the instant application, renewal or revocation of customer Digital Payment Technologies(DPT)has teamed up permits. with Verrus Mobile Technologies and ParkMobile to bring you integrated Pay-by-Phone functionality E-vite that delivers consolidated enforcement and Send parking coupons by e-mail. Each e-mail transaction reporting.With Pay-by-Phone,you can contains a clickable link that allows recipients to pre- reduce enforcement costs and increase operational register parking in advance for a specific day and efficiencies. time. Pay-by-Phone Applications Event Parking Allow event parking to be purchased and pre-paid Parking Payments online to eliminate costly and frustrating lines on the Allow parkers to use their cell phone to pay for day of the event. parking easily and conveniently. Parkers pre-register their name, credit card and cell phone numbers once. Pay-by-Phone Benefits Future parking purchases are then automated by calling a dedicated number, entering the lot number Additional Payment Option and the amount of time needed. Statistics have shown that providing new payment options like Pay-by-Phone can increase revenues Violation Payments dramatically as parkers select rates that allow parking Collect payments instantly, 24 hours a day,seven for extended periods. In addition,the convenience days a week.The parker simply calls a 1-800 number of more payment choices increases compliance and or goes online and the fully automated system reduces your enforcement costs. processes the credit card payment. 6"" Vhf SUS DIGITAL Parkmoblle PAYMENT TECHNOLOGIES Pay-by-Phone Add Time Remotely Network Components Parkers can add time to their permit by phone, without needing to run back to their cars.This leads 1. DPT's LUKE and SHELBY pay stations to more parking revenue and less violation issues. 2. DPT's Enterprise Management System(EMS) 3. Verrus or ParkMobile Pay-by-Phone service Online Access 4. Network Connectivity* Parkers can access and print out their expenses 5. Pay-by-Space operation online. GPRS,CDMA,802.11 b/g Wi-Fi,Metro-scale Wi-Fi,Ethernet E-mail Receipts Parking receipts can be directly e-mailed to the parker. Additional Pay-by-Phone Applications • Ticket-less hotel guest passes • Online reservations for airports and events '' Pay Station Technology Integration Through the integration of DPT's LUKE or SHELBY pay stations, DPT's Enterprise Management System (EMS)and either the Verrus or ParkMobile Pay- by-Phone solution, you will provide parkers with a higher level of convenience,and receive more comprehensive information. Consolidated Enforcement Data Transaction data from the Pay-by-Phone system can ' be easily merged with your pay station transaction data to provide consolidated reporting at the pay station for enforcement purposes. Consolidated Revenue Data If you would like to add Pay-by-Phone to your parking Transaction data from the Pay-by-Phone system can operations or would like more information regarding be easily merged with your pay station transaction how Pay-by-Phone functionality can work for you,talk data to provide consolidated revenue reporting. to us today. Digital Payment Technologies 330-4260 Still Creek Drive y Y Burnaby, BC Q V V5C 6C6 .:, . 888.687.6822 ( digitalpaytech.com S D'i CC ITAL Porkmobile V�('t' PAYMENT TECHNOLOGIES �� Smart Cards A smarter way o park, pay, and go y Gf The evolution of the mechanical parking meter to Parkers no longer need to scour for loose change the electronic parking meter has spawned a new to feed the meter. The chip-based smart card offers way to pay for parking-the smart card. Leading the parkers a convenient, hassle-free way to pay.The way in this technology is POM, an Arkansas-based, mechanics of it are simple-a rechargeable card manufacturer of single-space parking meters. POM's backed by a technology to process it in line with smart cards are widely used in the parking industry modern-day parking needs; the benefits to you,the today as an alternative to paying with cash. operator, are multifold. The POM smart cards-the legacy Bull Scot 5 crypto Benefits for Parking Operators smart card and the Atmel crypto smart card-are a cross-platform cashless form of payment that can be a A secure method of payment that uses state- used with both POM single-space meters and multi- of-the-art encryption to protect card data and space meters from Digital Payment Technologies prevent card copying or"topping up". (DPI). Because of their dual-purpose use, operators ar Reduced collection costs due to less currency in with existing POM single-space meters opting to meter vaults. migrate to DPT multi-space meters, have a seamless migration with no hardware or software updates Cross-platform use-can be used in both POM required. All that's needed is the current key hash single-head meters and DPT multi-space meters. number of the existing group of smart cards to enable Prevention of misuse by the establishment of a the LUKE and SHELBY pay stations to accept and smart card bad list. process the smart cards. Upfront revenue from card sales and reloads, in DPT's support of the POM Bull Scot 5 and Atmel the bank earning interest while it may take weeks smart cards over the past few years makes the or months before a card's value is depleted. transition from single-space to multi-space smart Additional revenue is possible by selling card use effortless and secure. Both card types utilize advertising on the card. high-grade data encryption and are managed in DPT's Enterprise Management System(EMS)to provide safeguards against misuse. 0GITAL , PAYMENT TECHNOLOGIES Smart Cards Benefits for Parkers DPT Offline =• • More convenient than cash, no need to remember Pay --------------------- to bring cash to pay for parking • Easier than cash, exact change every time online • Safer than cash BOSS • Card is reloadable and reusable ' •. Software • Easily load funds onto the card at the pay station* F—W How it Works The smart card acts as an electronic purse in lieu Third-party Enforcement of hard currency. It is a pocket-sized card with an Applications Handheld embedded microprocessor, which contains a stored dollar value that is deducted to pay for parking transactions, similar to debit card transactions.The benefit to the parker is availability of instant"cash"to _.__....._. .- pay for parking. During the course of a transaction, the pay station shows the smart card's current card balance and also prints the remaining balance on the receipt once the transaction has been completed. Additionally, a parker can add money to the card via the Smart Card Reload function.There is no need to purchase third-party equipment to enable this functionality. The POM smart cards can operate in both online and offline mode. In offline mode,connectivity to DPT's EMS service is not required to accept or reload POM cards. However, in online mode, operators can conduct real-time credit card authorization at the pay station during the card-reloading process. r Several DPT clients are already realizing the benefits of cashless payment and have deployed POM smart cards for use on their LUKE and SHELBY pay stations. To learn more about how POM Smart Card functionality can work for you,talk to us today. Digital Payment Technologies 4105 Grandview Highway Burnaby, BC V5C 6134 888.687.6822 digitalpaytech.com 'Development planned for early 2010 FM DIGITAL'} PAYMENT TECHNOLOGIES RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations .............................................................................................................................._......................................................._............_.........._._._._.._...................................................................................................................................................................................... Appendix B — DPT System Architecture Digital Payment Technologies—Response to the City of Miami Beach 89 O _ O C cn c13 O (6 O 4J U N _ U a N 2 O -1-) U 4 +- fill U U M V U Q U CL Q Un cn cn U CO 0 2: I (D I - I c c O cu I L ? VJ Q) CD) - W .4- A >11 U)'' � . O � W I N Mimi co i tf� o � I � � I W C� m U U U 4- _ U - U cn U) U 0 c� RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations ................................... ................................................. ................................................................................... .............................................................................. Appendix C — LUKE 11 Brochure Digital Payment Technologies—Response to the City of Miami Beach 90 I 0 DIGITAL.. PRODUCT PAYMENT TECHNOLOGIES xi Multi-Space Pay Station Public and private parking operators are realizing the benefits of multi-space pay stations: increased revenue, reduced operational costs,and superior customer service,to name just a few.Consumers also enjoy the added convenience,diverse payment options,and ease of use provided by pay stations. LUKE II is a highly secure, flexible pay station suitable for on-and off-street deployments. LUKE II fulfills customer service expectations and delivers superior performance and significant contributions to operators'top and bottom line. .................................................................................................................................. LUKE 41 Features for Consumers LUKE 11 Features for Parking Operators Range of convenient payment options,such as u Separate maintenance and collection compartments coins,bills,credit cards,smart cards,value cards, for enhanced security campus cards,coupons,and even Pay-by-Phone s Theft-resistant design to protect coins,bills,and Contactless payments for rapid parking transactions internal components Large color screen that is easy to read Enhanced locking mechanism and electronic lock Prompts in multiple languages support for added security Ability to pay for parking or extend time at any pay PCI compliant and PA-DSS validated system station in the system ensures credit card data security Coin escrow refunds consumers'money upon a Pay-and-Display,Pay-by-Space.and Pay-by- cancelled transaction License Plate on the same pay station 38-key full alphanumeric keypad for easy Remote configuration of rates and policies saves license plate entry time and money Easily recognizable design identifies machine to Integration with leading parking technology partners consumers as a parking pay station for a complete solution Flexible rate structures,diverse payment options, and the elimination of`piggybacking'can enable up to an 80 percent increase in revenue Reduced maintenance and collections costs tt Real-time credit card processing to reduce processing fees and eliminate bad debt Real-time reporting and alarming Complete audit trail and rich analytics .................................................................................................................................. Digital Payment Technologies Pi ne 888.687.6822 Email info @digitalpaytech.com Web www.digitalpaytech.com DI G ITAL�> "PRODUCT PAYMENT TECHNOLOGIES Integrated Parking Management Parking is more than just pay stations,and Digital Payment Technologies(DPT)believes that complete and integrated parking management yields superior results.To that end,DPT has built its solutions around an open system architecture that allows integration with complementary best-in-class technology partners.A complete integration with leading space sensor,Pay-by-Phone,smart card, credit card processing,enforcement handheld,and license plate recognition(LPR)platforms allows DPT to consolidate payment information in its PCI compliant Enterprise Management System(EMS) back-end in order to conveniently present it to enforcement,accounting,citation management, accounting or other applications. ................................................................................................................................................................. LUKE II Specifications Cabinet:12-gauge zinc-coated cold rolled steel.Stainless steel optional Payment Options:Coins,bills,credit cards,contactless payment,smart cards,value cards, campus cards,coupons,Pay-by-Phone a Card Reader:Cards are not ingested-no moving parts.Reads Track 1,2,and 3 of all magnetic stripe cards conforming to ISO 7810 and 7811.Reads and writes to chip-based smart cards 9UUtl conforming to ISO 7810 and 7816 Note Stacker:1,000-bill capacity Printer:2"receipt width % Display:Color backlit LCD with 640 x 480 resolution Keypad:12-or 38-key alphanumeric with tactile buttons Locks:Can be re-keyed twice without removal of lock cylinder.Electronic locks optional Access:Separate doors for maintenance and collections Communications Options:GSM/GPRS,CDMA,802.11 b/g Wi-Fi,Metro Scale Wi-Fi,Ethernet Environmental Requirements:Ambient range:-40°C to+60°C(-40°F to+140°F)'Relative humidity:up to 95% Power:AC 120 V or 240 V,60 Hz for charging battery or 20 W solar panel x Operational Modes:Pay-and-Display,Pay-by-Space,Pay-by-License Plate Multilingual Support:Up to four languages using roman or non-roman characters q Audible Alarm:Senses shock and vibration r Color:Silver on gray.Custom colors optional Standards:UUCSA approved,ADA compliant,PCI compliant,PA-DSS validated .using separately purchased heater/insulator option.Low end of range is-20°C(-4°F)ambient without heater/insulator option .................................................................................................................................. Digital Payment Technologies Phone 888.687.6822 Email info@digitalpaytech.com Web www.digitalpaytech.com RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Appendix D — BOSS Digital Payment Technologies—Response to the City of Miami Beach 91 Parking network configuration made easy ir. o. The power to quickly and easily configure your multi- Supported rate types include: space parking network is at your finger tips. ■ Hourly The Back Office Support System(BOSS)from Digital ■ Daily Payment Technologies(DPT)is a software application ■ Incremental that comes with every LUKE and SHELBY pay station, ■ Monthly enabling you to remotely configure and adjust rates as ■ Blended often as you want. Updating your pay station network ■ Scheduled is as easy as using the BOSS data key or the Internet ■ Valid For via DPT's Enterprise Management System(EMS). ■ Expires At Configuration BOSS also offers a Restricted Rate that can be used to inform parkers of when and why the pay station(s) Each pay station can be customized to meet your are not in operation due to street maintenance or specific needs. Settings for each pay station include: special events. • Accepted payment options Coupons • Accepted currency denominations • Receipt headers and footers Coupon numbers can be generated using BOSS to • Pay-by-Space and/or Pay-and-Display operation provide discounted parking for individuals or groups. • Introduction screen message Types of parkers who could be provided with coupon Rates numbers to receive discounted parking rates are: ■ Merchant customers The LUKE and SHELBY pay stations support a range ■ Special event attendees of rate types to provide you with complete flexibility ■ Visiting dignitaries for your operations.All rates can be previewed before ■ Carpool pass-holders updating the pay station. v DIGITAL PAYMENT TECHNOLOGIES Languages Remote Configuration The LUKE and SHELBY pay stations support both Any change to a pay station's configuration or rate Roman and non-Roman character languages. Pre- settings can be done in real-time using BOSS coupled configured languages can be displayed on both with EMS. BOSS alone allows you to manually upload the pay station screen and the printed receipts. configuration and rate changes to your pay station(s) Supported languages include: by using the BOSS data key. a English French DPT Offline • Spanish Pay --------------------- Station • Vietnamese Online All on-screen prompts and receipt fields can be modified using BOSS to meet your specific translation needs. Credit Card Processor Offline Credit Card Processing All DPT products are audited by a third-party security assessor to ensure they are PCI data security compliant for both the online and offline processing of Third-party . credit card transactions. BOSS facilitates the offline Applirations Handheld processing of credit card transactions by manually downloading transactions from the pay station and then processing them. To learn more about BOSS and the flexibility it Offline Reports provides to the LUKE and SHELBY pay stations, please contact your local reseller or DPT Regional Numerous reports can be generated in BOSS by Account Executive. downloading pay station transaction data using the BOSS data key. Report types include: Digital Payment Technologies 0 Transaction Report 1405 Grandview Highway a Audit Report Burnaby, BC Cash Report V5C 6B4 a Rate Report Custom Card Report 888.687.6822 digital paytech.com ,6 P i 1 Y.•hti.� ,z Q DIGITAL PAYMENT TECHNOLOGIES RFP#46-10/11 —For the Purchase and Installation of New Multi-Space Pay Stations Appendix E — EMS Brochure Digital Payment Technologies—Response to the City of Miami Beach 92 0 Drl G ITALsy> PRODUCT PAYMENT TECHNOLOGIES EMS Enterprise Management System Parking systems that require everything to be done manually are time consuming and expensive.The cost of staff and maintenance can have a real effect on profit margins.The Enterprise Management System(EMS)is designed specifically for the parking industry.EMS allows you to easily manage your parking operations by configuring the tools to match the way you work.The software management program provides you with a wealth of real-time information on the status of your lots and pay stations,from revenue and security monitoring,to power levels and environmental conditions. EMS brings to life the full capabilities of the LUKE and SHELBY pay stations.It's a safe,secure system that allows you to better manage your operations and react quickly to situations as they arise.You'll save time and money. Core Functionality Real-Time Credit Card Processing Securely log into the system from anywhere using a Web browser Virtually eliminate lost revenue due to lost,stolen or expired g Create,delete,and maintain user accounts credit cards Configure rates,messages,and other parking information and then " Approve or decline credit card payments at the pay station remotely distribute this to your pay stations in real-time to increase the speed of accounts receivable and collections,and reduce bad debt A Compile and retrieve valid/expired stall information for all pay stations using any pay station on the network Pay the lower transaction fees associated with real-time transactions Allow consumers to add time to their permit from any pay station Provide an authorization number printed on the permit at the on the network time of purchase Monitoring and Alarming Refund credit card transactions via the EMS Web application Proactively send information to your staff in the field regarding Supports numerous processors or gateways such as: the status of each pay station Allied Data Systems(ADS) Use a Web browser to retrieve the status of pay station Authorize.Net resources such as the door open/closed,printer,batteries, s First Data Nashville paper,cash receptacles,bill validator,temperature,humidity, Moneris(Canada only) and shock alarms Allow real-time alarm notification to distribution lists based Paymentech(U.S.and Canada) on e-mail addresses or telephone numbers,for immediate Payment Processing Inc. response by parking personnel Digital Payment Technologies Phone 888.687.6822 Email info @digitalpaytech.com Web www.digitalpaytech.com 0 IM G ITAL�> PRODUCT PAYMENT TECHNOLOGIES Reporting Coupons Generate real-time reports based on transactions and stall Provide authorized consumers with coupon numbers to receive information from pay stations free or discounted permits Use a Web browser to view,print or export current totals of Specify the effective start and end dates of coupon availability permit sales in real-time Specify the number of times a coupon can be used during an View,print or export a copy of any audit report as soon as allotted time period(including unlimited) it is generated . Restrict access to rates based upon a coupon number • Query,view,print or export transaction details with lot setting,machine Specify a percentage discount based upon a coupon number number,transaction date/time,and permit expiry date/time Specify a region,pay station or stall range for which the coupon View,print or export credit card processing information,and number is valid simplify monthly merchant account deposit reconciliation Value Card Processing Digital API Accept and authorize specific value cards and campus R Connect EMS with complementary products within your parking cards in real-time,including: operations to deliver additional functionality,improve business r Blackboard practices,and simplify operations TotalCard x Wirelessly deliver pay station space data.to enforcement handhelds NuVision Centralize revenue data from various parking technologies Pay-by-Phone Integrate with Web applications and corporate intranets Communicate with physical space sensors to acquire valuable Enable consumers to use a compatible Pay-by-Phone service data and improve enforcement to pay for parking Exchange information with license plate recognition Consolidate pay station and Pay-by-Phone space payment and (LPR)systems for a 10-to 20-fold improvement in transaction data for enforcement and reporting purposes when enforcement productivity using the Verrus or Parkmobile Pay-by-Phone systems Bel •(� Mobile Alerts Pay Station Configuration • Coupons • Application � �. xb6lksaOlq ''• •• Q • • '•., '•� EMS ••� Pay-by-Phone •.,• License Plate •. ••• .•' Recognition ■ .•GD *= Credit Card Credit Gard ..•. Processor •••'' • Accounting •.•••.•••••••.......•..• ® System C!)nlaCtleSS ••.••••• ••••• • Payment ® �••• •••. •�� Space Sensor Mag Stripe ((,)) System Card � � .�� •• Citation Management Enforcement System Smart Card Handheld Em I Digital Payment Technologies Phone 888.687.6822 Email info @digitalpaytech.com Web www.digitalpaytech.com RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Appendix F— LUKE II Recommended Spare Parts List Digital Payment Technologies—Response to the City of Miami Beach 93 LUKE II SPARE PARTS The spare parts list below is a level estimate of components recommended by DPT for having an adequate supply of spare parts on hand. Number of Units Ordered Part Number Modules 1-25 26-50 51-250 251-500 List Price 110.0017 V3 Controller 1-2 2-3 2-3 4-6 $1,462.50 500.0108 Coin Acceptor 1-2 2-3 3-6 4-11 $294.75 500.0115 Card Reader 1-2 2-3 3-6 4-11 $249.75 521.0026 US Bill Validator 1-2 2-3 4-11 8-21 $990.00 521.0027 CND Bill Validator 1-2 2-3 4-11 8-21 $990.00 500.0111 Modem GSM 1-2 1-2 2-3 3-4 $265.50 500.0121 Modem Wi-Fi 1-2 1-2 2-3 3-4 $112.50 500.0065 Communications 1-2 1-2 2-3 3-4 $49.50 Antenna 115.0087 Color LCD Display 1-2 2-3 2-3 3-4 $351.00 500.0116 2in Thermal Printer 1-2 2-3 4-11 8-21 $639.00 630.0029 12-Button Keypad 1-2 2-3 2-3 4-5 $112.50 630.0032 38-Button Keypad 1-2 2-3 2-3 4-5 $157.50 605.0003 33Ahr Battery 2-3 4-6 4-11 4-11 $78.75 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations ............................................ Appendix G — Credit Card Processing Digital Payment Technologies—Response to the City of Miami Beach 94 s .i -� ;� f I-F �..�PF,;. " .`�, "cq ,f ,y'�,f•fib �r c+ - I, 3 3 F} 4 l l' Y �+ �"�.•d$�F3 2 a 'Y bus �" �-� � "� �t's -�'a ��,��` '4r:�:ki;�sw, �g 3 ...�,.. � �'� �7!�!Gy,v NHS�t,-�: � �'��w 're�' �r.}�3• _. " L' � y ��.. �� '�' �� .�"..✓Yi .n` µ,�� raid�',;� �... *�!�• "yam,., �'•, '9�",� .'�•;, kt z 01. a y bill i Credit Card Processing with LUKE and SHELBY Educational Guide (, IM G 1TAL� PAYMENT TECHNOLOGIES Disclaimer All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Digital Payment Technologies Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liabil- ity assumed for damages resulting from the use of the information contained herein. The Digital brandmark is a Service Mark of Digital Payment Technologies Corporation.O Copyright 2010 Digital Payment TechnologiesTM Corporation.All rights reserved. 3 Contents Introduction 7 Processing Environment 7 Processing Methods 9 Reconciling Credit Card Data 14 Supported Merchant Processors 14 About Digital Payment Technologies 15 5 Introduction Parking operators can greatly increase revenues as well as compliance Increase revenues at parking facilities by providing more payment options to parkers. Posi- and compliance tive results are especially evident when one of these payment options is by providing more credit card payment. payment options. Both the LUKE and SHELBY pay stations, manufactured by Digital Pay- ment Technologies(DPT), have the option to accept credit cards as a form of payment and process these transactions either in real-time or via a batch method.This document explains the processing environment, the differences between batch and real-time processing, associated fees for different methods of processing,the method for reconciliation with bank statements, and the merchant processors currently supported on DPT equipment. Processing Environment The LUKE and SHELBY have an optional credit card reader used for accepting credit card transactions. Information from the credit card and the associated transaction is then either stored on the pay station for fu- ture batch processing or processed in real-time via a merchant proces- sor through DPT's Enterprise Management System(EMS). Application Service Provider Hosted Environment EMS is a system operated by DPT to process payments on behalf of pay station clients. For large clients,this environment may be set up and configured in the client's data center. EMS servers assist in the man- agement and operation of a client's fleet of pay stations, and process consumer credit card payments. EMS servers have been specifically designed to remove all sensitive card data after the post-authorization message(sale transaction)is concluded. EMS components include: • Application Server:to handle the interaction between pay stations and EMS database as well as to serve the Web pages that comprise EMS graphical user interface.All communications with this server 7 are protected by 128-bit SSL(Secure Socket Layer)encryption. User access is restricted by user name, password, and module ac- cess control lists. • Database Server: to handle all corresponding information from the pay stations.The database can include account and configuration information for pay stations,transaction information, and credit card data consisting of only the card type, last four digits of the card number, and the digital signature. No Track 2 or Primary Account Number(PAN)data is stored or logged. Additional elements of the EMS environment include: • A dedicated EMS Server(i.e. a server that is not shared with other businesses or applications). • EMS Server is hosted by an internationally recognized and award- winning data center. • The system availability is 99.99 percent. • The power source is backed up by a diesel generator-assisted unin- terrupted power supply(UPS). • The storage media are mirrored and hot-swappable. • EMS Server access is restricted to authorized DPT employees only. • Employee access is controlled and tracked. Storage and Communication Protocols The intent of these systems is to manage the processing of the pay- All encrypted data ment, but not to store any sensitive information.The only data that is removed after remains after a successful credit card transaction is: final authorization of a transaction. • Card type • Last four digits of the PAN • Digital signature of the PAN All encrypted data including PAN and Track 2 is removed after final authorization of a transaction. All data stored on the pay station, BOSS Data Key, BackOffice Support System(BOSS), and EMS is encrypted with 2048-bit encryption.All data transferred between the pay station, EMS Server,and the processor's server is done using SSL(SSL is a security technology commonly used to secure e-commerce transactions through 128-bit data encryption). Additionally, any encryption schemes in place by the Internet Service Provider(via Wi-Fi, CDMA, or GSM/GPRS technologies)further encrypt the data transmission. EMS Server also provides another layer of data security with the use of the nCipher card. This card provides hardware-based, cryptographic operations such as random number generation, key generation, digital signatures, and key archive and recovery. 8 The pay stations initiate all communications with EMS and do not ac- cept incoming requests to establish a connection(i.e.the pay stations are part of a"push"system). Information only flows out from the pay stations. Hence, it is impossible for an unauthorized entity to connect to a pay station. In addition,the SSL certificates installed on EMS Server are signed by Comodo,which is a WebTrust Compliant Certification Authority. Compliance with Payment Card Industry (PCI) Standards The PCI Data Security Standard is the credit card industry's set of strin- All DPT equipment gent regulations and policies that govern the processing,transmission, has been designed and storage of credit card data.All DPT equipment has been designed to meet or exceed to meet or exceed these standards. PCI standards. DPT first received official compliance as a Level 1 Service Provider in April 2007 for the processing of credit card data through EMS after com- pleting an audit by a qualified security assessor(QSA). DPT completed its third annual audit in May 2009. DPT's products received official validation under PCI's Payment Application Data Security Standard (PA- DSS), a sub-set of PCI, in December 2007 and its latest major software release was validated in May 2009. DPT products meet PCI standards for both real-time and batch processing methods. DPT's current status under the PCI and PA-DSS standards may be found by reviewing the updated lists maintained on Visa's Web site (http://usa.visa.com/merchants/risk-management/cisp.html). To learn more about PCI standards, please phone DPT at 888-687-6822 to obtain a copy of the white paper entitled PCI Data Security and the Parking Industry. Processing Methods There are two methods for processing credit card data—batch(offline) and real-time(online). 1. Real-Time Processing (Online) Real-time credit card processing enables parkers to obtain an instant approval or declination of their transactions, all within a matter of a few seconds(typically four to five).This method of processing also provides parking operators the following benefits: • Elimination of bad credit card debt • Faster deposit of money into the bank • Lower transaction fees paid to the merchant bank processing the transaction To facilitate real-time credit card processing, all pay stations must be connected to the Internet either through Ethernet, Wi-Fi, or cellular (GSM/GPRS/CDMA)network. Operators must also subscribe to the DPT Real-Time Credit Card Processing service to support this capability.A typical real-time credit card transaction is as follows: 9 1. Credit card information is swiped at the pay station. 2. Credit card data is encrypted via 2048-bit RSA encryption and com- municated to EMS Server using additional 128-bit SSL encryption through an Ethernet,Wi-Fi or cellular network. 3. EMS Server receives the transaction and securely connects to the merchant processor selected by the parking operator. 4. Merchant processor either authorizes or declines the transaction. 5. Parkers with a declined card will be notified at the pay station with the message"Card Declined." 6. Parkers with an accepted transaction will be notified at the pay sta- tion with the message"Authorized" and will receive a printed receipt with the authorization number of the transaction. 7. At the end of the day,the merchant processor will settle all transac- tions and deposit the funds into the parking operator's bank ac- count. Pay Station Online EMS Server Merchant Processor Bank Account In the event that the communication network is unexpectedly disrupted, LUKE and SHELBY pay stations running version 6.2.0 or higher will store the transaction and then automatically forward it for processing when communication is re-established. In software versions prior to 6.2.0,transactions occurring when communications are disrupted are batch processed manually(see Batch Processing Method). An outline of the hardware and fee requirements associated with real- time processing can be found in the following table: 10 Equipment Haid\.vare Cost LUKE or Ethernet Cabling,switch,and router hardware costs. SHELBY Connectivity costs are minimal as several pay Pay Station stations can be serviced by a single connection running through a router;however,costs to bring cabling to each pay station can be high. Cellular Modem costs and monthly data plan fees based Modem on volume of transactions.Unlimited accounts are recommended,which are typically around $40 per month per pay station. Wi-Fi Bridge and Network costs vary depending on the Bridge size of the area covered.While up-front costs can be high, there can be significant long-term savings over cellular. EMS Service None Monthly EMS subscription fee along with a Subscription monthly real-time processing fee per pay station. BOSS Internet One-time license and setup fee Computer Connection Merchant None Per transaction fee.Fees vary by processor,but Processor are typically about$0.20 per real-time transac- tion.If required to use a gateway processor to connect to the merchant processor,additional charges will apply;however,charges can be minimal based on large transaction volumes. 2. Batch Processing (Offline) Batch processing of credit card transactions is required to complete the Costs can be high- settlement process when the pay station operates in a stand-alone er with increased environment,with no communication device connecting the pay station bad card debt and to EMS.This method of processing also provides parking operators the transaction fees. following benefits: • Elimination of pay station communication equipment costs • Elimination of real-time credit card processing service fees • Elimination of communication network costs However,the costs can be higher in the long-term with increased bad card debt and more expensive transaction fees. To demonstrate the true cost comparison between batch and real-time processing using a single pay station, consider the following example: 11 i Credit card transactions per month per pay station 200 Average parking transaction per day $5.00 Cards used that are lost,stolen or have insufficient funds 10% Extra processing charge per batch transaction $0.10 Labor cost to collect transactions per month $25.00 fik Cellular fees for real-time processing per month $40.00 Average EMS real-time service cost per month $50.00 Totale+al;Tme $4t1!+ 5Q Over multiple pay stations,this example demonstrates that the true cost of batch processing is much higher than real-time processing. The typical batch processing method using the LUKE or SHELBY is as follows: 1. Credit card is swiped at the pay station. 2. Credit card data is encrypted and stored. 3. Parker receives a ticket for a paid transaction. 4. On a regular schedule,the parking operator manually downloads all transactions from each pay station onto the BOSS Data Key. 5. BOSS Data Key is connected to the BOSS computer in the head office and all transactions are downloaded. 6. Credit card transactions are sent from the BOSS computer through the Internet to EMS. 7. Once EMS receives the transactions, it connects to the merchant processor selected by the parking operator. 8. Merchant processor authorizes or declines each transaction. 9. After a user specified number of retries, revenues associated with the rejected cards will be lost, but the rejected card numbers will be stored on the bad card list. The list can be manually loaded onto the pay station to prevent future purchases using those cards. 10. BOSS will then be notified of the authorized transactions for report- ' ing purposes. 11. At the end of the day,the merchant processor will settle all transac- tions and deposit funds into the parking operator's bank account. 12 Pa y Offline BOSS --------- Station Key i i i i i i i BOSS Software EMS Server Merchant Processor E Bank Account An outline of the hardware and fee requirements associated with batch processing can be found in the table below: Equipment . . LUKE or None None SHELBY Pay Station BOSS Internet One-time license and setup fee Computer Connection Merchant None Per transaction fee.Fees vary by processor, Processor but they are typically about$0.30 per batch transaction. Requirement to go through a gateway proces- sor to reach a merchant processor will add additional charges,but charges can be mini- mal based on large transaction volumes Aside from the financial charges, batch processing transactions can also Both processing be confusing to clients if parking was purchased over several days and methods should then batched one week later, resulting in a single charge for all transac- be considered tions. In this case, all of the charges will appear to have occurred at the before deciding same time.This situation can result in an increase in customer com- which to use. plaints. Based on these issues, a careful examination of the pros and cons and the long-term financial impact of both processing methods should be considered before deciding which method to use. 13 i Reconciling Credit Card Data Reconciling credit card data from the pay station with bank account statements is accomplished by generating reports through EMS.All credit card transaction information is stored in EMS for both batch and real-time processing environments.The information for each transac- tion includes transaction date and time,the pay station where payment was accepted,the rate selected,the type of credit card used,the total charge, and the authorization number for the transaction. EMS also records the date and time of each stage of the credit card transaction process as it's completed. When transactions are sent to merchant processors,they are first pre- authorized to confirm that the card is valid and the transaction will be accepted.The pre-authorization is confirmed with an authorization num- ber that is printed on the parker's receipt.The actual deposit into the parking operator's bank account will occur as a separate event known as the settlement process. Depending on the merchant processor,the settlement process can occur a few seconds after the pre-authorization or it can occur at the end of the day. In some cases,the parking opera- tor can specify the time of day settlement occurs. To reconcile pay station credit card transactions with bank statements, a report can be generated in EMS based on the settlement date in order to generate daily deposit totals.This set of totals can then be compared directly with the parking operator's bank deposit statement. Supported Merchant Processors DPT has developed direct integrations with several merchant proces- Processors must sors, and one gateway processor,to facilitate credit card processing. be reviewed to Each merchant processor must be reviewed separately to determine the determine which best one to meet a parking operator's needs as they all differ in terms of one best meets a contract requirements,fees, and service levels. Gateway processors are typically more expensive than directly supported processors, but they i n client's s e eds. have the advantage of enabling the LUKE and SHELBY pay stations to access a greater number of merchant processors that may be better suited to a client's unique needs. The currently supported merchant processors are listed in the following table: Canada Moneris Paymentech U.S.A. Alliance Data Systems First Data EFSNet Paymentech First Data Nashville Link2Gov First Horizon 14 About Digital Payment Technologies Digital Payment Technologies(DPT)is an innovative leader in the design, manufacture, and distribution of electronic multi-space parking meters, parking management software, and online services for the multi-billion- dollar parking industry.The company's products provide complete financial tracking, control, and reporting for parking revenue collected by municipalities, universities, parking management companies, and national parks, from customer payment through to bank deposit. Digital Payment Technologies 330-4260 Still Creek Drive Burnaby, B.C. V5C 6C6 888.687.6822 1 digitalpaytech.com 15 i RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Appendix H — PCI White Paper Digital Payment Technologies—Response to the City of Miami Beach 95 PCI Data Security in the Parking Industry #4 1mGITAL PAYMENT TECHNOLOGIES Disclaimer All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording,or otherwise,without the prior written permission of Digital Payment Technologies Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liabil- ity assumed for damages resulting from the use of the information contained herein. The Digital brandmark is a Service Mark of Digital Payment Technologies Corporation.©Copyright 2007 Digital Payment TechnologiesTM Corporation.All rights reserved. 3 Contents Executive Summary 7 The High Cost of Poor Data Security 9 PCI Data Security Standard Overview 10 Types of Businesses Impacted 11 Self-Assessment vs. Formal Assessment 13 The Path to Compliance 15 Case Study-An American University 17 About Digital Payment Technologies Corp. 19 References 21 5 Executive Summary Parking operators, municipalities and universities are under increasing pressure to ensure proper data security policies and technologies are in Costs resulting place to protect consumer credit card information. Poor credit card data from credit card security policies and outdated technologies are costing North American breaches exceed banks and credit card processors billions of dollars each year. The over- $2 billion annually. all cost to credit card companies, banks, businesses and consumers is staggering. For the banking industry alone, it is estimated that the costs resulting from credit card breaches are over$2 billion annually.' The rippling affect of these costs is being felt by individual businesses as credit card companies impose fines to limit their losses while also protecting their brand image.Avoiding these costs can only be achieved by companies in the parking industry if each business and equipment supplier educates themselves on the credit card industry's Payment Card Industry(PCI) Data Security Standard and the steps required to meet these standards. The financial impact on the parking industry is just one part of the problem.There is also the loss in consumer confidence in credit cards and the parking facilities and technologies that accept those cards.With competing threats from new cashless payment methods such as PayPal,the credit card industry is beginning to take a much firmer stance with its affiliated Merchants and Service Providers to ensure that credit card data and the credit card name brand is protected. For many businesses in the parking industry, compliance to the PCI standards is mandatory. Failure to understand and meet the require- ments can result in significant fines, and perhaps more importantly, the risk of a security breach and the loss of confidence by the parking public. 7 The High Cost of Poor Data Security Credit cards have been around for over 50 years, but with rapid im- provements in technology over the last decade, criminals have become become more more sophisticated in finding ways to exploit weaknesses in credit sophisticated in card security.Criminal methods such as social engineering, phishing finding ways to and skimming are becoming commonplace in the public eye as these methods are reported with increasing frequency in the media and often exploit weak- associated with credit card fraud.What's even more astounding is that nesses in credit a Google search on credit card fraud reveals almost 15 million results in card security. media reports, advertisments for security firms, and information on how to steal and protect data. One of the more well-known cases of security fraud was revealed in early 2007 when Massachusetts-based TJX,a$17.4 billion corporation that operates the T.J. Maxx and Marshall retail chains, reported that over 45.7 million credit and debit card numbers were stolen in a security breach lasting 18 months. Subsequent reports from insiders have indi- cated that the amount of credit card numbers stolen could reach over 200 million with Forrester Research estimating that the total cost to the company could escalate to over$1 billion over a five-year period.These estimates do not include potential lawsuit liabilities." The total costs resulting from a credit card security breach stem from several areas, the primary being: • Fines • Consultants • Security upgrades • Legal action • Marketing to re-assure customers One of the largest costs is the fines imposed by the credit card com- panies.These fines have been escalating as each credit card company attempts to impose more pressure on Merchants and Service Providers. Each credit card company has its own fine structure for a breach,with Visa having the highest fines starting at$50,000 for the first violation, $100,000 for the second violation and a third violation fine at manage- ment's discretion."' In 2006,Visa issued$4.6 million in fines, up from $3.4 million in 2005.' As the TJX example illustrates,the overall cost of a breach is obviously much higher. In 2006, the Ponemon Institute conducted a benchmark Average cost of a study of 31 different companies to determine the actual cost of a se- security breach is curity breach.These companies experienced costs that averaged$4.8 million per incident based on an average of 26,300 records lost.The $182 per customer study found that the average cost of a breach was$182 per lost cus- record. tomer record.This number was then broken down by direct incremental costs such as legal fees($54 per lost record), productivity costs for lost employee time($30 per lost record)and customer opportunity costs 9 from customer turnover($98 per lost record).' Given these high costs associated with poor data security, it is impera- tive for businesses within the parking industry to understand the PCI Data Security Standard and the responsibilities of each business under this standard. PCI Data Security Standard Overview The first comprehensive response to protect credit card data was Visa's Cardholder Information Security Program (CISP)that was established in 2001.The program outlined a broad number of guidelines to businesses to promote an understanding of basic data security fundamentals and to recommend enhancements to existing security programs. In response, MasterCard developed a similar program called the Site Data Protection Program (SDPP)and American Express developed the American Ex- press Data Security Standard(AEDSS). While the goals of these programs were similar, it became difficult for businesses operating with all three cards to support the different stan- dards.The credit card companies then decided to consolidate their efforts and formed version 1.0 of the Payment Card Industry(PCI) Data Security Standard in 2004. In September 2006, the group was expanded to include Discover Financial Services and JCB.All five organizations then announced the formation of the PCI Security Standards Council and released version 1.1 of the PCI standards.The council was estab- lished to cover a wide range of areas that include the management of the ongoing evolution of the PCI standards and the establishment and maintenance of industry-level-approved processes for Qualified Security Assessors(QSA). PCI Data Security Standard requires The foundations of the PCI Data Security Standard are the techni- the secure stor- cal requirements for the secure storage, processing and transmission of cardholder data and the outline of common auditing and scanning age, processing procedures.The details of these areas are summarized in the 12 general and transmission requirements highlighted below: of cardholder data. PCI Data Security Regulations"' Build and Maintain a Secure Network 1. Install and maintain a network firewall to protect cardholder data 2. Do not use vendor-supplied defaults for system passwords and other security parameters Protect Cardholder Data 3. Protect stored cardholder data 4. Encrypt transmission of cardholder data across open, public networks Maintain a Vulnerability Management Program 5. Use and regularly update antivirus software 10 6. Develop and maintain secure systems and applications Implement Strong Access Control Measures 7. Restrict access to cardholder data by business need-to-know 8. Assign a unique ID to each person with computer access 9. Restrict physical access to cardholder data Regularly Monitor and Test Networks 10. Track and monitor access to network resources and cardholder data 11. Regularly test security systems and processes Maintain an Information Security Policy 12. Maintain a policy that addresses information security Following each of these regulations are numerous sub-sections detailing how businesses can ensure data security is maintained.These details include the minimum encryption methods to be used,the proper setup of a firewall,the types of characters that must be included in a pass- word and the amount of credit card information that may be displayed on a receipt. Many U.S. states have now expanded upon the groundwork laid by PCI. As of August 2007, 35 states have implemented their own credit card security laws.A key component of all of these laws is the requirement that businesses have a legal obligation to notify consumers if there is a security breach. Legislation, such as a bill proposed in Massachusetts in February 2007, has also been considered to expand the scope of the penalties by requiring businesses subject to a breach to pay the full costs borne by credit card companies to issue new cards to the public." Types of Businesses Impacted Each group must comply with the Another component of the PC[standards is an outline of the minimum requirements that must be met by the three business categories.The standards or face three categories and their definitions are: significant fines. Merchants Companies that accept credit card transactions for payment. In the parking industry,these would include private parking operators, ifiiver- sities and municipalities. Service Providers Companies that facilitate the processing of credit card transactions.This category would primarily apply to the various merchant banks such as Chase Paymentech and credit card processor gateways such as Authorize.net. Application Vendors Companies that manufacture equipment that accept credit cards as a 11 method of payment.These would include multi-space parking meters, gated systems,transit fare boxes and pay-by-foot equipment. Each group must comply with the standards or face significant fines by the credit card company in the event of a security breach. However, proof of compliance may be acquired through either a self-assessment or a formal assessment by an independent QSA. Each credit card company may have slightly different standards when an assessment is required, but Visa has the most commonly held standards for each category.Visa's standards for each category are outlined in the following tables: Level 1 More than 6 million transactions annually Level 2 1 million to 6 million transactions annually Level 3 20,000 to 1 million transactions annually Level 4 Less than 20,000 transactions annually • Level 1-requires an annual formal assessment by a QSA • Levels 2/3/4-require an annual self-assessment • All levels require a quarterly network scan Level 1 Gateway/Processor Level 2 More than 1 million transactions annually Level 3 Less than 1 million transactions annually • Level 1-those who aggregate customers for the processing of credit card transactions • Levels f and 2-require a formal assessment by a QSA Any software application that accepts credit cards is Application classified as an Application Vendor Vendors • A third-party validation program is available • Compliance to the standard is currently voluntary Being PCI compliant is currently voluntary for Application Vendors. However,they will eventually need to comply, as Merchants and Service Providers will not be able achieve their own compliance if the equipment they use is not compliant.Visa has also announced that it will be imple- menting a series of mandates beginning January 1,2008 to eliminate all non-secure payment applications."These mandates will not only in- crease the pressure on Application Vendors to demonstrate compliance, but more likely,to result in Merchants and Services Providers making it mandatory for Application Vendors to obtain formal assessments of their compliance. Requirements for Application Vendors fall under a subset of the PCI Security Program called Payment Applications Best Practices(PABP). 12 The key requirement under PABP is that payment applications must not retain Track 2 or Card Verification Value(CW2)data.Track 2 data is the encoded personal information stored on the magnetic stripe of a credit card and the CW2 number is the three-digital card verification number displayed on the back of a credit card. PABP also enforces the guide- lines for password levels to be maintained, data encryption levels to be put in place and the amount of credit card data displayed on consumer receipts. While each of the three business categories and their requirements may You must look seem fairly straightforward, one must look closely at each business to confirm how they are classified. For example, many Application Vendors closely at each in the parking industry also act as Service Providers.These companies business to deter- aggregate credit card data from multiple companies and transmit it mine how they are through an online gateway and out to a credit card processor. By doing classified. so,equipment vendors are Level 1 Service Providers requiring a formal assessment by a QSA. Businesses that use equipment without ensuring it is PCI compliant are accepting a high level of risk. Key questions businesses can ask to determine what categories are operating within their business network include: 1. What companies and equipment are involved in storing,transmitting and/or processing credit card data? 2. How are these companies categorized? 3. What PCI level must each of them meet? 4. Are these companies PCI compliant as a result of a formal assess- ment by a QSA or is the company only providing a self-assessment? The question as to whether a self-assessment is enough to provide security assurance is quickly becoming one of the biggest issues a busi- ness faces when reviewing the PCI standards and requirements. In answering this question, it is helpful to understand the differences between a self-assessment and a formal assessment and when each approach may be required. Self-Assessment vs. Formal Assessment A self-assessment involves reviewing PCI regulations, completing an on- line questionnaire to validate that the regulations are being met and then the performance of an online computer scan of the businesses' network. These steps can be very helpful in evaluating your current status, as the PCI security scans alone provide Merchants and Service Providers with invaluable information concerning their network system to identify issues such as mis-configurations of Web sites and applications as well as IT infrastructures with Internet-facing IP addresses. Businesses need to be careful not to solely rely on these self-assess- ments and security scans when evaluating their security status as the implications of an incorrect evaluation can be costly. 13 Any business that experiences a credit card security breach is subject to a review by a QSA and the assessment of fines if it is determined the self-assessment was answered incorrectly. Given the potential risks involved in having a self-assessment incorrectly answered, many businesses are opting for a formal assessment process even when not required to do so.These same businesses are also not accepting self- assessments as proof of compliance from the Service Providers and Application Vendors they work with. Businesses are now making it an internal requirement that all Service Providers and Application Vendors used become PCI compliant through a formal assessment by a QSA. Formal assess- A formal assessment process by a QSA provides the highest level of as- ments provide surances that a Merchant, Service Provider or Application Vendor is PCI the highest level compliant. A list of QSAs may be found on the PCI Security Standards of assurance that Council Web site(http://www.pcisecuritystandards.org). It is recom- mended that several QSAs be contacted before choosing one that is an organization is best suited to your business needs.The flexibility and costs of each compliant. assessor can vary greatly. Once an assessor has been selected, it is recommended that they con- duct a pre-assessment on your business.This pre-assessment will help determine the specific areas that need to be addressed and provide you with a roadmap for corrective action. Surprising to many, there have been no reported cases of a business ever passing the pre-assessment. Based on statements made by various QSAs,evaluations of fewer than 50 percent achievement of the PCI standards are common. With the pre-assessment roadmap in hand, businesses may make the necessary changes to their business' security policies and technolo- gies to ensure compliance.These changes can involve items such as establishing proper firewall protection, staff training and documenting new internal procedures and operating standards. In the case of equip- ment, some legacy systems will be unable to be upgraded to the latest standards under PCI.Assessors have the discretion to outline"compen- sating controls"for this equipment to protect the credit card data and to avoid the need to completely replace existing systems. Once a formal assessment takes place, the assessor will produce a Report on Compliance(ROC)to validate that a business has met the standards and is PCI compliant. Other businesses can then confirm which companies are compliant by reviewing lists of compliant compa- nies on credit card company Web sites.An annual formal assessment is then required to remain on these lists as a PCI compliant vendor. Many businesses are hesitant to take the first steps towards a formal assessment because of the additional costs involved,which can be as high as$100,000 for a Merchant. In 2007,Visa reported that only 36 percent of Level 1 Merchants requiring a formal assessment are actively working toward compliance! While it is true that the cost of a formal assessment and the work required to successfully complete one can 14 Preventative be high,the statistics from the Ponemon Institute reveal that the cost of measures cost new preventative measures averages only four percent of the total costs of a breach." Given the high potential cost of a breach,the extra step only four percent of having a formal assessment can prove to be a relatively small and of the cost of a worthwhile investment to confirm that proper security standards are in security breach place. The Path to Compliance The path to achieving PCI compliance can be confusing, but the follow- ing 10 steps can serve as a general guide to get any Merchant, Service Provider or Application Vendor started: 1. Start Now While the PCI Data Security Standard is well documented and readily available on the PCI Security Council Web site(http://www.pcisecurity- standards.org/pdfs/pci_dss_v1-1.pdf), it can take a business months to make all the necessary changes to meet compliance.As the pressure and potential fines from the credit card companies and State privacy laws mount, it is in a business' best interest to start on the path to com- pliance immediately. 2. Assign a Company Lead Like any project, it is best to have a single point person who can take the lead in understanding the requirements, establish a timetable, liaise with the various departments and keep everyone on track. Given the technical nature of the PCI standards,this lead is typically a Chief Infor- mation Officer or an IT department head. 3. Undertake a Self-assessment Determine where your business fits under the PCI guidelines and con- duct a self-assessment to find out how you are positioned.As men- tioned,these self-assessments will likely not capture everything, but they will serve as a starting point to determine how high a mountain you need to climb to be PCI compliant. 4. Take an Inventory Beyond just your internal systems,take stock of all equipment and Ser- vice Providers being used within your business network that are used to accept or process credit card data.These would include access control equipment, multi-space parking meters, single head parking meters, and online permit systems. Contact all of these third-party companies to find out their position under PCI and determine if they have taken the proactive steps to be validated as PCI compliant by a QSA.This validation can be confirmed by reviewing the lists of PCI compliant Merchants, Service Providers and Application Vendors posted on the Visa(http://usa.visa.com/merchants/ risk_management/cisp.htmi)and MasterCard(http://www.mastercard. com/us/sdp/index.htmi)Web sites.At a minimum,Application Vendors 15 have to be able to provide a detailed PABP User Implementation Guide that outlines how the equipment addresses each of the PABP require- ments, even if they have only completed a self-assessment. 5. Make Adjustments With the results of your self-assessment in hand,take action to make the necessary adjustments to your business technologies and policies. For some businesses,the requirements outlined are so broad that it may be more economical to jump to the next step and engage a QSA who can help define exactly what is required. 6. Engage a QSA Third-party validation of your security status is the best way to ensure compliance.All QSAs posted on the PCI Security Standards Council Web site(https://www.pcisecuritystandards.org/resources/qualified_se- curity_assessors.htm)may be engaged to provide assessment services. Evaluate several QSAs before selecting one that best meets your needs. An evaluation should include reference checks with businesses of a similar size that have used the assessor. References can provide you with a better idea of the assessor's approach,time requirements and flexibility to keep the assessment costs to a minimum. 7. Complete a Pre-assessment A pre-assessment A pre-assessment conducted by your QSA can save a lot of time and can save a lot of money by outlining a specific roadmap to achieving compliance before beginning the formal assessment process.The pre-assessment is about time and money. one-eighth of the total cost of a formal assessment. 8. Remediation The pre-assessment will produce a list of remediation items that can be undertaken to meet the standards. Remediation items can include changes to network configurations, hiring policies and physical office security. Depending on the results of the pre-assessment,the comple- tion of these remediation items can take months. 9. Assessment The PCI and PABP validation processes will take place over several days and usually requires booking an assessment months in advance as QSAs are in high demand. Once a formal assessment has been suc- cessfully completed,the QSA will complete their Report of Compliance (ROC)and submit it to the credit card companies for posting on their Web sites. 10. Annual Review Successfully becoming PCI compliant does not end with the completion of an assessment.The standards are evolving specifications that change regularly and require each Merchant, Service Provider and Application Vendor to re-validate annually. Companies that fail to re-validate or to meet the latest standards will be highlighted on the Visa and MasterCard Web sites. 16 Case Study - An American University Much of today's media attention on data security focuses on large retailers such as TJX; however,this does not mean that parking opera- tions are immune to these types of issues or the financial implications stemming from a lack of proper security measures.The parking depart- ment of a major U.S. university, hereafter referred to as the University Parking Department(UPD)so as to keep its anonymity, shares the story of a breach it faced,the results, and the steps it took.The UPD chose to share its story to highlight the impact of poor data security within the parking industry and the proper mechanisms used to address it. The UPD is a fairly typical university parking operation with a combi- nation of short-and long-term parking lots and garages, multi-space parking meters, in-lane parking equipment and a Web portal accepting online permit sales with credit cards by Visa, MasterCard and American Express. At the start of 2005,the number of credit card transactions within the parking facilities was over 48,000 annually. Later in 2005, it was discovered that UPD's computer system had been compromised resulting in unauthorized access.The affected server was part of the UPD's point-of-sale system and was used specifically to pro- cess credit card authorizations using a card swipe and dial-up modem. The university's IT Security Office identified the server attack as a result of network monitoring and investigation processes that had been imple- mented on campus. Specifically, network monitoring identified inappro- priate traffic originating from the system in question. The IT department reacted quickly to isolate the server and shut down the affected system. Use of the malicious files uploaded during the com- promised period would have permitted an attacker to access the infor- mation contained in the log files. However, a review of the access times of the log files indicated that none of the files were accessed during the intrusion. Therefore, no cardholder data-including any track data-that was present in the log files was viewed or otherwise accessed during the compromised period. Ultimately,the fact that card data could have been accessed was con- sidered a breach by the credit card companies and this elevated the UPD under the PCI Data Security Standard from a Level 3 Merchant to a Level 1 Merchant,thereby requiring a mandatory formal assessment. The UPD immediately stopped the support of credit cards on all park- ing related equipment and services and then hired a forensic scientist to review the existing computer systems and provide recommendations for improvements. In the coming months,the UPD took remedial steps by engaging a local network and security technology company to assist in addressing security issues with the existing technology infrastructure and worked with a QSA to perform the formal assessment as required under the PCI Data Security Standard. 17 The QSA conducted its formal assessment in early 2006 and issued a Report of Compliance validating that the parking department had met all the mandatory PCI data security requirements. Specific changes undertaken by the UPD as a result of the assessment and requirements stemming from the Report of Compliance included: • Network software and firewalls were all upgraded to isolate the point of sale system from both the internal and external networks • Complex passwords were implemented for all network users • Facility entry controls, policies and procedures were established • Controls over stored data were implemented • Data access and storage restrictions were established • Databases containing credit card information were segmented from the network • Specific facilities containing credit card data had locks installed • Background check policies and procedures were updated • Additional security cameras installed • Reconfigured workspaces to provide more secure processing areas • Credit card incident policies and procedures were established • New multi-space parking technologies that met the PCI standards were sourced so that credit card acceptance could resume in park- ing lots and on-street spaces The resulting The costs resulting from this breach have been estimated at almost costs from this $50,000 with$8,000 in legal assistance and IT consultants, $6,500 for breach have been the assessment and$35,000 in fines from the credit card companies. Despite these steep costs,the UPD recognizes the financial implications estimated at could have been far worse or more sensitive credit card information almost $50,000. could have been stolen, had the breach not been caught early. Moving Forward While the incident was certainly something the UPD would rather have avoided,the recovery process has proved to be invaluable in help- ing determine what steps are necessary to protect customers' sensi- tive information.Whether through the Internet, in the field, at attended parking facilities or by cell phone, customers want to be able to pay by credit card, so the UPD must adapt its systems to accommodate market forces while providing strict control of sensitive cardholder information. Since the breach was first reported, UPD has begun the process of rebuilding its payment systems. Each vendor wanting to provide equip- ment or services is required to disclose their PCI status and provide documentation supporting that status. New contracts that are written include specifications relating to PCI and PABP that are flexible enough to allow for future changes in industry standards. Finally, the UPD and the university's Department of Public Safety have invested more heavily in the human resources necessary to keep pace 18 with the ever changing IT environment. Each revenue control equipment purchase necessitates close coordination with in-house IT staff as well as the university Treasurer's office and IT department. Even with these changes and the infusion of additional financial resourc- es to provide more security technology and staff,the UPD recognizes that adopting new operational procedures is the key to ensuring a safe credit card environment. It also happens to be the most difficult aspect of change, shifting the prevailing way of thinking-we've always done it that way. The end goal for the UPD calls for a robust revenue control system that simultaneously offers customers choice and security. While the incident described here was unfortunate,the UPD is stronger today than before and will be more secure as time passes. Conclusion Data security is a critical part of every business that accepts credit Data security is cards.The financial and negative public relations implications of failing to address this issue are growing, so parking operators, municipali- a critical part of ties and universities must start paying closer attention to ensuring their every business operations and the equipment they use meet the latest PCI standards. that accepts credit The best approach every organization can take is to be proactive in cards. understanding the PCI regulations, how these regulations affect their op- erations and the actions that must take place to ensure that proper data security standards are in place for the short-and long-term. About Digital Payment Technologies Corp. Digital Payment Technologies(DPT)is an innovative leader in the design, manufacture and distribution of electronic multi-space parking meters, parking management software,and online services for the multi-billion- dollar parking industry.The company's products provide complete financial tracking, control and reporting for parking revenue collected by municipalities, universities, parking management companies, and national parks, from customer payment through to bank deposit. DPT achieved formal compliance as a Level 1 Service Provider under the PCI Data Security Standard in April 2007 and formal validation of its products under PABP is scheduled for December 2007. 19 References 'Joseph Pereira, "Bill Would Punish Retailers for Leaks in Personal Data,"Wall Street Journal, February 22, 2007 Page B1. "Joseph Pereira, "How Credit-Card Data Went Out Wireless Door,"Wall Street Journal Online, May 4, 2007. "' BankCard Central, "Payment Card Industry Data Standards," http:// bankcard-central.com/CISP/index.html. 'v Visa, "Visa USA Pledges$20 Million in Incentives to Protect Cardhold- er Data," December 12, 2006. The Ponemon Institute, "2006 Annual Study: Cost of a Data Breach. Understanding Financial Impact, Customer Turnover and Preventative Solutions,"April 2007. "' PCI Data Security Council, "Payment Card Industry(PCI) Data Security Standard, Version 1.1," September 2006, Page 1. Joseph Pereira, "Bill Would Punish Retailers for Leaks in Personal Data,"Wall Street Journal, February 22, 2007 Page B1. ""'Visa, "Cardholder Information Security Program," http://usa.visa.com/ merchants/risk_management/cisp.htmi. 'X Visa, "Visa Announces New Payment Application Security Mandates," October 23,2007 'Visa, "Visa USA Pledges$20 Million in Incentives to Protect Cardholder Data," December 12, 2006. x'The Ponemon Institute, "2006 Annual Study: Cost of a Data Breach. Understanding Financial Impact, Customer Turnover and Preventative Solutions,"April 2007. 21 RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations Appendix I — EMS FAQ Digital Payment Technologies—Response to the City of Miami Beach 96 G DIGITAL> PAYMENT TECHNOLOGIES Serious Parking Solurtions' INTRODUCTION TO EMS Q: What is EMS? A: EMS —the Enterprise Management System — is Digital Payment Technologies' (DPT) cloud-based software-as-a-service (SaaS) parking management system. EMS is designed specifically for the parking industry and sets the standard for reliability, data integrity, and operational capabilities that no other existing solution can match. The software management program provides you with a wealth of real-time information on the status of your lots and pay stations, from revenue and security monitoring, to power levels and environmental conditions. EMS brings to life the full capabilities of the LUKE and SHELBY pay stations. It's a safe, secure system that allows you to better manage your operations and react quickly to situations as they arise. Q: What is a cloud-based SaaS system? A: This means that the EMS functionality is not resident on any software installed locally on a parking operator's computer. Instead, EMS is hosted in DPT's secure datacenter ("in the cloud") and made available to authorized personnel via a secure Web interface. There is no need for clients to purchase and maintain computing infrastructure or software versions to utilize EMS. The most readily understood example of a cloud-based service is Web-based email. You can use a Hotmail or Gmail account without installing software on your computer—all you need is a Web browser. You don't need to update email software versions or worry about adding more hard drives as your mail storage needs increase —the cloud application provider elastically takes care of this need for you. Cloud-based service offerings eliminate the need for clients to engage in less valuable IT activities merely to support their parking management system. EMS is not sold as licensed software: it is a service ("SaaS"). Clients buy a subscription which enables them to access the most current version of the service for the term of the subscription. 330-4260 Still Creek Drive Burnaby BC Canada V5C 6C6 ........................................................................................................................................ Tel >)604,,6881959 Fax lo) 604,6291W7 Toll Free>�BMA87AS22 V DIGITAL.�> PAYMENT TECHNOLOGIES Serious Parking Solutions' Security, Confidentiality, and Reliability Q: What information is stored in EMS? A: EMS stores information about every parking transaction in order to present clients with rich reporting and analytic capabilities. EMS does not store any personal information about users of the parking pay stations. Credit card information is not stored any longer than necessary to process parking transactions, this ephemeral storage is secure and encrypted, and records are definitively wiped once the information is no longer required. Data management practices in EMS adhere to the strictest PCI Level 1 Service Provider requirements, as audited by an accredit third-party inspection agency. The fact that DPT's cloud-based EMS environment is PCI compliant exempts clients from the onerous task of ensuring the PCI compliance of a locally hosted solution. Q: How is my information secured in EMS? A: Access to EMS is controlled via user name and password to prevent unauthorized access. All communication between pay stations and EMS is secured using a minimum of 128-bit encryption, with credit card data being further encrypted with 2048-bit encryption. Clients access the EMS interface using a secure Web browsing session that employs 128-bit encryption. DPT employs the latest firewall, intrusion prevention, and threat management software and hardware to prevent unauthorized p 9 P access. Information within EMS is compartmentalized so that clients only have access to their own information. Credit card data is only stored as long as required to complete a transaction, and then definitively purged. Information management practices are regularly audited by independent third-party entities. Q: Can I negotiate a specific service level agreement(SLA) concerning EMS reliability? A: Because EMS is a multi-tenanted cloud-based system, DPT does not offer differentiated service level guarantees to specific clients, nor does it negotiate specific SLAs. EMS offers all clients an equivalent high level of performance and availability, in line the needs of a parking management operation. a GITAU>> PAYMENT TECHP90LOGIES Serious Parking Solutions Q: I would like to audit the security procedures in DPT's datacenter. How can this be arranged? A: DPT's datacenter adheres to the highest standards in information security, including complying with PCI Level 1 Service Provider requirements. Because data for multiple clients is stored in the datacenter, and in adherence to PCI requirements, we do not allow parties other than our designated PCI auditor to inspect datacenter procedures. INSTALLATION AND ACCESS Q: How do I install EMS in my organization? What are the system requirements? A: EMS is sold as a SaaS offering. Consequently, there is no software to install, no IT infrastructure to maintain. The service is hosted in DPT's secure datacenter and can be access by any device with a compatible Web browser. Q: How is the EMS service accessed? A: EMS can be accessed from any device that supports a compatible Web browser. Access is controlled via user names and passwords and all communications are encrypted. There is no software or data resident on clients computers; it is all stored in DPT's secure datacenter. Q: Is there an option to install EMS on my organization's servers? A: No. DPT engages in ongoing enhancements to its EMS software and the associated datacenter in order to ensure that it adheres to changing PCI and PA-DSS compliance requirements and that the computing and storage infrastructure is protected from all security threats while offering optimal performance to all clients. DPT is unable to guarantee that satisfactory security and performance characteristics could be achieved in a client-hosted installation and consequently does not offer this option. V OIGITAL�>> PAYMENT TICHP90LOGIESs Serious Parking Solutions" Q: How can l integrate EMS with my in-house IT systems? A: Although EMS is a cloud-based system hosted off-site, it has been designed to facilitate integration with in-house IT systems. Its graphical user interface is accessed through any compatible Web browser and can thus be used on a variety of platforms, such as PC, Mac, Unix, and Linux. In addition to this, data can be programmatically injected into and retrieved from EMS using the Digital API. Digital API is an application programming interface (APIs) based on XML through which data can be securely exchanged with a variety of industry standard or custom applications. EMS SERVICE PRICING Q: Will purchasing EMS as a service will cost more than if 1 hosted it locally? A: There are significant costs associated with maintaining the PCI compliant environment required to securely process credit card transactions. For smaller parking operations, these costs are generally prohibitive. Even for large installations, the level of expertise and ongoing IT investment required to guarantee data and credit card security is very significant and distracts from the organization's core competency of offering a superior parking experience to clients. DPT benefits from economies of scale and can therefore offer a completely secure, high availability, high performance, worry-free EMS service to its clients at a far more competitive overall cost of ownership than they could otherwise achieve. Consequently, EMS is sold exclusively as a Software-as-a-Service (Saas) offering. RFP#46-10/11 —For the Purchase and Installation of New Multi-Space Pay Stations Appendix J — Material Safety Data Sheet Digital Payment Technologies—Response to the City of Miami Beach 97 LEGCR BATTERY CORP 11541 Salinaz Drive MW - Garden Grove, CA 92843 w_ Tel: 714-741-9120 LICHP& R Fax: 714-741-9124 MATERIAL SAFETY DATA SHEET Product lame: Sealed Maintenance Free Lead-Acid Batteries Date: August 1, 203 To: Customer of LEDCH BATTERY CORP. DJW, DJM, � DJ Series Batteries Subject: Transportation requirements in accordance with the Department of Transportation D.0 .T. /International Air Transport. Association (I.A.T.A) dangerous goods regulations as applied to LECCH BATTERY Series Maintenance Free Rechargeable Sealed Lead Acid Batteries. We Hereby that all LEGCH BA11"ERY DJw, DJM, & DJ Series Maintenance Free rechargeable Sealed Lead Acid Batteries conform in the ITN2800 classification as " batteries, Wet, Non-Spillable, Electric Storage". We Further certify that under (I.A.T.A.) Dangerous Goods Regulation, 41" edition, LTN2800 provision A67 and the (D.G.T.), CFR 49 section 173.159-paragraph d., LEGCH BATTERY CORP having rnet the related conditions are exempt from hazardous goods regulations, and therefore are unrestricted for transportation be any means. Batteries must be protected so as to prevent short circuit, and must be securely packaged, and containers must be labeled " Non- Spillable" or " Non-Spillable Battery." For your reference: . IATA Dangerous Goods Regulation, 41" edition, Section 4.4 Special Provision: Non-Spillable Batteries are considered to be Non-Dangerous if at temperature of 5 5 Deg. C. (130 Deg. F), the electrolyte will be flow from a ruptured or cracked ease and there is rio fre.c liquid tc flow and if, when packaged for transport, the terminals are protected from short circuit. LFOCH BATTERY CORP 11541 Salinaz Drive Garden Grove, CA 92843 W a �+ 4 3 E � 6� Le CA Gn y - '4 a d d d Q o a a o d w a zzzz z z z 'd ¢ z O V, a 66 Lu ? 0 M C Q. a o �y u inxU v 0 '' Qom ,= co �4y V3 Z., coi F � .D d v► a d es F' e 3 o� J 4 GAG u > o d O _a v w in. E E ai Cd cd ww ze N 91 �J jS W 3 r 0wUC� .c in Z d H W � ,A Z. Am H x ,j cr0 .a W x ri. � L� vi tU 5 U c6 A.14 o C.i • SPILL OR LEAK PROCEDURES If sulfuric acid is spilled from a battery,neutralize acid with bicarbonate Steps to take in case of leak or spill baking soda),sodium carbon(soda ash),or calcium oxide(lime).Flush area with water and discard to the sewage system.Do not allow unneutraiized acid into sewage s tem. neutralized acid may be flushed down the sewer.Spent batteries must be treated Waste disposal method: as hazardous waste and disposed of according to local,state,and federal guidelines.A copy of this MSDS must be supplied to any scrap dealer or secondary lead shelter with battery. PROTECTION EXPOSURE SITE PROTECTION COMMENTS SKIN Rubber gloves,Apron Protective equipment must be worn if the battery is cracked or i RESPIRATORY Respirator(for lead) otherwise damaged.A respirator should be worn during EYES Safety o les,Face Shield reclaim operations if the TLV is exceeded. ELECTRICAL.SAFETY Due to the battery's low internal:resistance and high power density,high levels of short circuit current can be developed cross the battery terminals.Do not rest tools or cables on the battery.Use insulated tools only.Follow all installation instructions and diagrams when installing or maintaining battery systems. HEALTH HAZARD DATA LEAD:The toxic effects of lead are accumulative and slow to appear.It•affects the kidneys,reproductive,and central nervous systems.The symptoms of lead overexposure are anernia,vomiting,headache,stomach pain(lead colic),dizziness,loss of appetite,and muscle and joint pain.Exposure to lead from a battery most often occurs during lead reclaim operations through the breathing or ingestion of lead dust or fumes. SULFURIC ACID:Sulfuric acid is a strong corrosive.Contact with acid can cause severe bums on the skin and in eyes. Ingestion of sulfuric acid will cause GI tract burns.Acid can be released if the battery case is damaged or if vents are tampered with. FILTER GLASS SEPARATOR:Fibrous glass is an irritant of the upper repiratory tract,skin and eyes.For exposure up to I OF/CC use MSA Comfoll with type H filter.Above I OF/CC up to 50f/CC use Ultra-Twin with type H filter.This product is not considered carcinogenic by NTP or OSHA. RFP#46-10/11—For the Purchase and Installation of New Multi-Space Pay Stations ................ ........... ............. ................................ Appendix K — Sample Reports Digital Payment Technologies—Response to the City of Miami Beach 98 v w Lo Y7 0 0 o u7 0 0 0 0 0 0 0 0 0 0 0 0 0 ,� zu o 0 0 0 q 0 0 0 0 0 o O o O o O o 0 0 0 0 ifl io io ifl io io Lo 69 in in 6i> � °� 6°9 0to u°9 0to io o O LO 0 C. 0 1n o 0 o O o 0 0 0 Cl 0 0 0 0 o O O o 0 o O O O O o 0 0 0 0 0 o O O o O O N N O O O Cl 117 O O N 0 69 to Ffl to 69 EA 69 f9 69 EA 60 69 69 to 69 60 69 69 69 69 O O O O O O O O O O O O O O Cl O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O to 69 to to ifl to to 69 69 69 to 69 to to to 69 69 to 69 69 • O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O 0 O 69 69 69 � to 69 69 fo 69 E9 69 69 fA 69 to fA fA 69 fo fA 69 Ii O O O I O O O N O O O O O O O O O O O O O • O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O 't O O O O U3. 69 fo to to to 69 to to to to V! 69 to 69 69 69 to 69 69 LLI W (O N f0 (0 N (0 N l0 lC lC lC lL1 N N N N lC l9 N C C C C c C C C c c c C C C C C C C C C O Q C a Z a z m c M 5 'v E m -v E ca `m 'U a ~ O 05 05 rn rn 005 m ~ rn 001 0) ~ N N N N N aa)i 05 rn 0 c o a� m m m m m v d m a5 0 0 10 of U N N C R 72 O O O L L L L L L L L L L L L L L L a7 U U U N N N N U N N N N N N N N N N N U N f0 (O N lii "' tC f0 10 lD lC (0 N l0 lfl f0 10 � £ E U U U U U U U U U U U U U U U E U p •M N U I c 0 U H F- F- F- F- F- F- F- F- F- F- F- F- F- F- F- F- I-- F- F- m U) to N Cl 0 0 0 0 0 0 0 p p p p p p p p p U U U U U U U U U U U U U U U U U U U U to O In tD O G (D r R -T O M 00 N 00 117 N N O M N N M to 1I. M M R 7� O N N 105 N N N 117 1q (D 00 R Cn Cl) Cl) U) O a Nr r V O O N co m (D O to 1n 10 47 O R !� !� O N N O r M M O M N M N N N r r N . M r M r :r t :! (r D M O r r M M r M r r M r tr o 1r 7 O W N O r t (D co O 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O N N N N N N N N N N N N N N N N N N N N co 00 00 00 00 00 00 ) a) O O O N N N N N N N N N M M M M c M O M \ \ In 117 117 In t17 LO 127 117 117 In LO 105 117 U7 1A (D N O O O O O O O O O O O O O O O O O O O O F- F- F- F- F- F- F- F- F- F- F- F- F- F- U N cn 0 p p o O p p p p p p p p p p p p U U U U U U U U U U U U U U U U U U U U Cn tQ (D O CO tD r 'V N 0 M CO N CO 105 N N m M N N M 117 O M M R N O N N 117 1Cl N N 7 U7 ® 10 O 00 If C5) co r to O It r r a O O N (D Cl) (D O N N N N M M 117 117 O 77 M M M M N M 4? N N N N M M R 1n N N m M M M Cl) M N 10 (n N N (D (D (D O 00 00 00 00 co 00 co 00 co 00 00 co 00 00 00 00 CD O O O O O O O O O O O O O O O O O O O O O O O O O O O O Cl O O O O O O O O O O N N N N N N N N N N N N N N N N N N N N 00 00 00 00 00 00 00 00 m O O O N N N N N N N N N M M M M M M M M 1A A Lo 1A Lo 117 Lo ul N 117i 1A In IA In 11'5 117 !n O O O O O O O O O O O O O O O O O O O O Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z C O a5 a a a Z w w w w w w w w w w w w u, u, u, u, u, u, u, u, Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y C O J J J J J J J J J J J J J J J J J J J J C ai E W to U U v, (1) U cn W U) U (1) cn U co (n cn U U U N � Z > > > > p p p p p p > > p p p p p p p p F- c U) cn U) U) cn cn � U) cn (n U) U) � U) U) U) cn � � U) (n O > > > > > > > > > > > Ix w ix L L_ L_SS L_ ._C L_ L_ L_ L_ L_ L_ L_ L_ L_ L_ L_ss L_ L_qq L_ L_SS p CD VJ S S S S N W W W W W W W W W W W W W W W W W W W W N Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y D p > > p > > > > > > > > > p > > > p p N L J J J J J J J J J J J J J J J J J J J J 0 L 0 r 0 r 0 rn o m r v 117 r 00 Cn o 0 0 0 0 0 0 0 0 0 o O m 0 0 0 o O O O o O o o O o o i 0 0 0 0 0 o p C 00 0 °o °o °o °o 00 00 00 00 °O °O ° 00 00 00 00 0 ° 0 0 O O CD C LO o 0 0 0 0 0 0 0 0 o O o 0 o i O o 0 0 0 0 0 O o 0 0 0 0 0 0 0 0 0 o O o i o 0 0 0 o O a w o 0 0 0 0 0 o i 0 0 0 o O O o 0 0 0 0 0 Cl Ile 0 0 0 0 0 0 0 o O o 0 0 0 0 0 0 0 o O o 0 0 0 o O o 0 0 0 0 0 °. 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Ln o 0 0 0 Lf) 0 O N N N N O G O O O 69 69 69 fA 69 t9 69 fA fig 69 69 69 to 69 69 603, 69 69 69 69 69 69 69 69 69 N ° O O O O O 0 O O O O O 0 O O O O O O O O O O O O O O O O O I O O O O O O O O O O O 0 O O O O O O O O O O O O O O O O O N N N O O O O O L) O O 69 69 69 69 69 69 69 69 69 69 V! 69 69 69 69 69 69 69 69 69 69 69 64 to 69 69 O O O O O O O O O O O O O O O O O O O O O O O O O O O O O Cl O O O O O O O O O O O O O O O O O O O O O O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 69 69 69 69 69 69 69 to 69 69 69 69 69 69 69 f9 69 69 69 69 69 69 69 69 69 69 e O O O O O O O O O O O O O O O O O O 0. 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I t� EXHIBIT H PURCHASE ORDER # 019029 \ I. r Y 1��-v V 1 g EAC;H PURCHASE ORDER 1 CHANGE ORDER 7"0°ADDR Procurement Division MAIL INVOICE TO,°SH1P ESS 1700 Convention Center Drive Miami Beach FL 33139 Telephone:(30M 673-7480 row 019029 1 Of 1 Blom .OEM 047881 05/18/2012 06108MO12 VENDOR SHIP TO DIGITAL PAYMENT TECHNOLOGY COR PARKING DEPARTMENT 330-4260 STILL CREEK DRNE CITY OF MIAMI BEACH BURNABY,BC V5C 6C6 1130.WASHINGTON AVE.STE. 100 MIAMI BEACH,FL 33139 CARRASCO,THEO (305)673-7"0 tcarmsco@mlamlbeachfl.gov A1P Net 30 Days PARKING DEPARTMENT Reso 2012-27891 Destination SPECIAL INSTRUCTIONS: CONTACP ELIZABETH POSADA C4 305-4673-7000 EXT.6331 11; 1 JI lip BLANKET PURCHASE ORDER M A_TISPACE PAY STATIONS. DATED:4/11192 Jill 11111111 sill 11 Rogow COMMENTS:THE PURCHASE ORDER NUAABER MUST APPEAR ON ALL INVOICES AND SHIPPING SUBTOTAL 870,448.14 DOCUMENTS.YOU MUST ALSO STATE YOUR PROMPT PAYMENT TERMS ON YOUR INVOICE 0,E.2%10). FAILURE TO SUBMIT INVOICES AS STATED HEREIN WILL RESULT IN A DELAY IN THE PAYMENT PROCESS. TO 870,448.14 SEE ADDITIONAL TERMS AND CONDITIONS CONTAINED HEREIN: U.S.TREASURY DEPT.TAX EXEMPTION UNDER REG.NO.F59-8000372,STATE OF FLORIDA TAX EXEMPTION CERTIFICATE 05-60178216390-8 - Sigrnatura DEPARTMENT COPY EXHIBIT I SALES QUOTE # 20642 j Digital Payment Technologies Corp. SALES QUOTE 330-4260 Still Creek Drive Sales Quote No.:20642 °" Burnaby, BC V5C 6C6 Sales Quote Date:24.May 2012 ITA Phone: 1.888.687.6822 Location Code:MAIN W HSE Fax: 604.687.4329 PAYMENT TECHNOLOGIES ***CONFIDENTIAL*** Page: 1 Bill To: Sell To: Ship To: City of Miami Beach City of Miami Beach City of Miami Beach CMB-Parking Department CMB-Parking Department 1837 Bay Rd. 1755 Meridian Ave.,Suite 200 1755 Meridian Ave.,Suite 200 Miami Beach,FL 33139 Miami Beach, FL 33139 Miami Beach,FL 33139 USA USA USA Marcel Couso Saul Frances Saul Frances 305.216.5797 305.673.7000 ext 6483 305.673.7000 ext 6483 marcelcouso@miamibeacfl.gov saulfrances @miamibeacfl.gov saulfrances @miamibeacfl.gov ................................................................................................................................................................................................ Customer ID: 2136 Ship Advice: Complete End User: Ship Via: Ground Sell To EIN No.: 59-6000372 Ship To EIN No.: 59-6000372 Payment Terms: Special Freight Terms: FOB-Customer,Prepay&Add Sales Phone: 1.888.687.6822 x 322 Account Managers: Aimee Cook/David Hoyt Sales E-mail: aimee.cook @digitalpaytech.com Sales Code: P.O.No.: Requested By: Ref.No.: Outside Sales(NCM): Inside Sales(NCM): ................................................................................................................................................................................................ Unit Item No. Description Unit Qty. Price Total Price 800.1106 LUKE II Base Config CRS-1_2 Each 200 3,563.99 712,798.00 100.0001 Standard LUKE Colors-L Each 200 880.4006 Option,Thermal Printer -L2 Each 200 484.14 96,828.00 880.4019 38-Key Keypad-L2 Each 200 115.00 23,000.00 880.4004 Coin Acceptor,Canister,w/Esc Each 200 714.31 142,862.00 w Escrow Option-L2 880.4000 US Bill 1 K Note Option-L2 Each 200 833.36 166,672.00 880.4001 Option, Dual Card Reader-L2 Each 200 178.58 35,716.00 880.1031 P Labels-IP/L/S Each 200 Set of 2 880.4040 Opt.,Coin Shutter-L2 Each 200 49.60 9,920.00 400.0303 Printer Cover Assembly Each 200 880.4038 120Vac Power Kit CSA-L2 Each 2 272.50 545.00 880.4047 Solar Panel, 18W,Ant Each 198 773.83 153,218.34 880.4024 GSM Modem Raven XT-S/L/L2 Each 200 236.12 47,224.00 460.0023 Digital Connect SIM Card Each 200 100.0102 Digital Connect Activation Fee Each 200 880.4028 Instal. Kit GSM/CDMA AC Each 2 117.07 234.14 880.4051 Instal. Kit CDMA/GSM Solar Each 198 117.07 23,179.86 100.1110 Multilingual Software Each 200 880.4037 Collection Lock Elct Mdco-L2 Each 200 69.00 13,800.00 880.4035 Main/Collect. Lock Elect.-L2 Each 200 69.00 13,800.00 Bill Stacker Electronic Lock Each 200 124.00 24,800.00 Coin Canister Electronic Lock Each 200 124.00 24,800.00 115.0108 Coin Canister Box Assy-L2 Each 75 124.00 9,300.00 spare electronic lock included 115.0132 1000 Note Bill Stacker w/Lock Each 75 124.00 9,300.00 spare electronic lock included Continued on page 2 .1,507,997.34 Digital Payment Technologies Corp. SALES QUOTE 330-4260 Still Creek Drive Sales Quote No.:20642 Ll:>> Burnaby,BC V5C 6C6 Sales Quote Date:24.May 2012 G I TA Phone: 1.888.687.6822 Location Code:MAIN W HSE Fax: 604.687.4329 (PAYMENT TECHNOLOGIES ***CONFIDENTIAL*** Page: 2 Bill To: Sell To: Ship To: City of Miami Beach City of Miami Beach City of Miami Beach CMB-Parking Department CMB-Parking Department 1837 Bay Rd. 1755 Meridian Ave.,Suite 200 1755 Meridian Ave.,Suite 200 Miami Beach, FL 33139 Miami Beach, FL 33139 Miami Beach, FL 33139 USA USA USA Marcel Couso Saul Frances Saul Frances 305.216.5797 305.673.7000 ext 6483 305.673.7000 ext 6483 marcelcouso @miamibeacfl.gov saulfrances @miamibeacfl.gov saulfrances @miamibeacfl.gov Unit Item No. Description Unit Qty. Price Total Price Continued from page 1 1,507,997.34 Shipping Each 1 Included in base price Extended Warranty Each 1 Year 1 and 2 no additional charge **NO LOADING BAY**Truck with a lift will be required to deliver the equipment. **The City can only accept shipments between the hours of 8am and 2pm.** Contract#TBD Special Net 135 payment terms. In lieu of a Purchase Order,order is based on Miami Beach's commitment to pay for the equipment on Sales Quote#20546 for 115 pay stations upon delivery and Letter of Intent from City of Miami Beach to place Purchase Order for pay stations in this quote in October 2012. Installation not included in quote. Shipping included in quote. EMS quote provided separately. Order will not be accepted without signed EMS agreement being returned to DPT. Please review all the details on this quote,including ship to address,EIN number,and Key code. Key codes to match original order. 198 Solar units 2 AC units Digital Payment Technologies Corp. SALES QUOTE 330-4260 Still Creek Drive Sales Quote No.:20642 Lm:>> Burnaby,BC V5C 6C6 Sales Quote Date:24.May 2012 IMGITA Phone: 1.888.687.6822 Location Code:MAIN W HSE Fax: 604.687.4329 PAYMENT TECHNOLOGIES ***CONFIDENTIAL*** Page: 3 Bill To: Sell To: Ship To: City of Miami Beach City of Miami Beach City of Miami Beach CMB-Parking Department CMB-Parking Department 1837 Bay Rd. 1755 Meridian Ave.,Suite 200 1755 Meridian Ave.,Suite 200 Miami Beach,FL 33139 Miami Beach,FL 33139 Miami Beach,FL 33139 USA USA USA Marcel Couso Saul Frances Saul Frances 305.216.5797 305.673.7000 ext 6483 305.673.7000 ext 6483 marcelcouso @miamibeacfl.gov saulfrances @miamibeacfl.gov saulfrances @miamibeacfl.gov Unit Item No. Description Unit Qty. Price Total Pr',ce Amount Subject to Amount not Subject to Subtotal: 1,507,997.34 Sales Tax Sales Tax Total Sales Tax: 0.00 0.00 1,507,997.34 USD Total: 1,507,997.34 Quote is valid for 90 days from Quote date. PAST DUE AMOUNTS SUBJECT TO INTEREST AT 18%PER ANNUM. Terms and Conditions of Sale are available at http://www.digitalpaytech.com/terms .................................................................................................................................................................................................. Quote Acceptance: PO# PO Date Print Name Sign Name Fax Back to: ......................... .................................... ................................ 604.687.4329 Thank you for your business!