LTC 297-2012 Cleanliness Index and Assessment MIAMI BEACH
OFFICE OF THE CITY MANAGER _
LTC # - -- LETTER TO COMMISSION
297 -2012
TO: Mayor Matti Herrera Bower and Members of the City Commission P .
FROM: Kathie G. Brooks, City Manager cry TTI
C <
DATE: November 19, .2012 CD it
SUBJECT: Cleanliness Index & Assessment Program Results for FY 2011/12 Quarter 4F)
The purpose of this Letter to Commission is to communicate the results of the award
winning Cleanliness Index and Assessment program from FY2011/12 Quarter 4 (July 1,
2012 to September 30, 2012).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from •1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, litter/_ garbage cans /dumpsters, organic material, and fecal' matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services.
During FY 2006/07, the City tightened the target for the Citywide and area- specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
{ indicates a cleaner area. This target continues to be the same through FY 2007/08, FY
2008/09, FY 2009/10, FY 2010111, and FY 2011/12. As important, the City also has a goal
to ensure that 90 percent of assessments score 2.0 or better.
Summary of the Cleanliness Assessment Results FY 2011/12 Quarter 4
Overall, the citywide cleanliness index improved during FY 2011/12 Quarter 4 by. 24.6%
when compared to the same quarter in FY2005/06 (the first year the program was
implemented) and decreased slightly when compared to the same .quarter in FY2010/11 by
2.7 %. In general, the City's cleanliness has steadily progressed as evidenced by the index,_
anecdotal information, and results of our most recent resident survey.
Positive and-Improved Areas in FY 2011/12 Quarter 4
• Alleys Overall scores in alleys improved by 32.9% when compared to the same
quarter in FY 2005/06, and improved 4.6% when compared to the same quarter in
FY 2010/11. However, alley cleanliness rating at 1:67 remain among the poorest
citywide. Illegal dumping in South Beach appears to be the issue. Planned
upgrading of cleanliness automation will provide for immediate email notification to
code enforcement to allow for 24 hour response, thus permitting sanitation to
address illegal dumping immediately. Decline in code division staffing has also
impacted enforcement with full staffing scheduled by Quarter 2; however, every code
enforcement officer is required to inspect the alleys during their shift.
• Beaches - Scores improved by 29.3% for areas covered by Miami Beach staff and
26.7% for areas covered by MDC compared to the same quarter in FY2005/06, with
a, slight decline of 0.7% in MDC areas of responsibility from same quarter in FY
2011/12. Cleanliness of beaches remains a priority, with multiple departments
collaborating to address prior issues. Further improvements from Miami -Dade
County include the increased number of garbage cans on the beach from 150 to 215.
In addition, the garbage cans were changed from 45 gallons to 70 gallons, to allow
for increased usage. MDC has also increased the frequency of garbage can pick up
from one (1) shift Monday through Friday, to two (2) shifts per day between February
2012 and September 2012 seven (7) days a week, with an increase in mechanical
pick up from 60% to 70 %.
• Sidewalks and Streets Sidewalks across the Beach improved by 23.9% when`
compared to the same quarter in FY 2005/06, with a slight decline of 0.7% when
compared to the same quarter in FY 2010/11. Streets across the Beach improved by
20.1% when compared to the same quarter in FY 2005/06, and remained steady
when compared to the same quarter in FY 2010/11. Both sidewalks and streets in
commercial non - entertainment and residential areas declined, most significantly in
the North Beach and South Beach areas. Code Compliance will increase
inspections in the North Beach area and monitor use of public garbage cans by
businesses. Additionally, sanitation will adjust crew scheduling to address North
Beach issues in the morning, both during the week and weekend hours.
Areas of Focus
• Parking Lots - Parking lots have improved 11.9% when compared to the same
quarter in FY 2005/06. Overall, scores declined by 19.6% when compared to the
same quarter in FY 2010/11. Middle Beach parking lots reflect the greatest decline
with a 19.6% change from the prior quarter. Primary drivers of this issue are litter on
the ground, garbage cans full, and organic material. Sanitation continues to work
with the waste hauler to increase service for garbage cans. Beginning October 1,
two (2) full crews will service parking lots seven (7) days a week, as opposed to two
(2) full crews Monday through Friday as in years past.
• Waterways - Overall scores improved by 31.2% when compared to the same
quarter in FY 2005/06, but this continues to be an area of focus as scores remain the
poorest for all assessment areas. Waterways have deteriorated by 17.2% when
compared to the same quarter in FY 2010/11. Waterways in the North Beach area
reflect a deterioration of 29.8% when compared to FY 2010/11; however, improved
16.8% when compared to prior FY score. The main factor affecting the score is litter
accumulation on the edge of the water and debris coming down as a result of the
high tide. Code will continue to increase enforcement of waterway shoreline
cleaning and sanitation will conduct an analysis of water cycles and contracted
services.
• Parks Scores deteriorated by 2.9% when compared to the same quarter in
FY2010/11, with a 29.9% improvement when compared to the same quarter in
FY2005/06. Parks will continue to work with sanitation to address any issues, as
well as waste hauler responsibilities. OBPI will also provide training on cleanliness
program to facility managers and staff.
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Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2012 survey, residents and businesses rated cleanliness as the
number one service the City should strive not to reduce. The City has implemented
increases in service levels and community satisfaction levels have improved. Overall scores
have improved by 24.6% from FY2005/06 to FY2011/12.
Next Quarter Assessments
City employees and Neighborhood Leadership Academy alumni and students are
conducting cleanliness assessments every quarter. If you or any member of your staff is
interested in participating in the City's Public Area Cleanliness Program, please contact Dr.
'Leslie Rosenfeld with the Office of Budget and Performance Improvement Organizational
Development Division at extension 6923.
If you have any further questions, please feel free to contact me.
KGB /LDR