LTC 033-2013 Operating Hours - Customer Service Center f
MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC # 033 -2013 LETTER TO COMMISSION
TO: Mayor Matti Herrera Bower and Members of the City Commission
FROM: Kathie G. Brooks, Interim City Manager
DATE: January 31, 2013
SUBJECT: Operating ,Hours — Customer Service Center 1755 Meridian Avenue
The purpose of this Letter to Commission is to advise the City Commission of the proposed change
of operating hours effective March 4, 2013, for the Customer Service Center (the Center) located on
the first floor of 1755 Meridian Avenue.
The Center was.established by merging the Finance Department's licensing, resort tax, liens, utility.
billing section and miscellaneous customer service operations with the Parking Department's permit
section to create a "One Stop Shop" concept.
The Center has continued to operate on extended hours from 7:30 am to 6:00pm Monday through
Friday since inception, and to provide service to all customers arriving by 6:00pm. This means that
work in the Center continues considerably past 7:00pm most evenings. However, the average
number of customers visiting the Center during the first hour of the day (from 7:30am to 8:30 am)
has fallen below 3 and no longer warrants staffing the Center at this hour.
By adjusting the operating hours it will permit more staffing to be available for other hours of the day
when the average number of customers is greater. The Center will still remain open till 6:00pm to
accommodate customers who cannot visit during regular hours and many functions can be handled
online.or by mail. Additionally, the Center may increase operating hours, during periods of heavy
residential parking permit renewals or other peak periods as necessary .
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C: Executive staff
Rafael Granado, City Clerk
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