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LTC 071-2013 Combined Noise Reportm MIAMI BEACH OFFICE OF THE CITY MANAGER NO. LTC # 071 -2013 LETTER TO COMMISSION (� N O To: Mayor Matti Herrera Bower and Members of the City Commission _ w FROM: Kathie G. Brooks, Interim City Manager r-- ; r cn DATE: March 4, 2013 Cr. 3 SUBJECT: Combined Noise Report: ° ,�- 1. Quarterly Report Q1 — 2012 (January through March 2012) X" 2. Quarterly Report Q2 — 2012 (April through June 2012) 3. Quarterly Report Q3 — 2012 (July through September 2012) 4. Annual Noise Report 2011 - 2012 (July 2011 through June 2012) 1'1 •t The purpose of this Letter to Commission (LTC) is to provide information and data analysis on the enforcement efforts of the Building Department Code Compliance Division (Code) regarding the City's Noise Ordinance. The report includes: 1. First Quarterly Report for 2012, which includes data between January 1,2012 and March 30, 2012; 2. Second Quarterly Report for 2012, which includes data between April 1, 2012 and June 30, 2012; 3. Third Quarterly Report for 2012, which includes data between July 1, 2012 through September 30, 2012; and 4. Annual Noise Report —July 2011 through June 2012. The data, metrics and analysis reflected in each of the reports were gathered and presented by quarter, as required by the Administrative Guidelines. This is the sixth (6 annual report since the Noise Ordinance was implemented in 2006 -2007. In addition, there were a number of salient and significant events within the Code Compliance Division that should be properly reflected. These include: The assignment of a Police Commander to oversee the Code Compliance Division as a result of the arrest of four (4) Code Compliance Officers (CCOs) and the Lead Code Compliance Administrator (CCA) in April, 2012. Along with the Office of Budget Performance and Improvement, the Division Director assisted in the analysis and assessment of Code Compliance cases with associated fines in an effort to improve internal controls and the integrity of the business processes. An external audit by an independent firm (Crowe Horwarth) was initiated and is currently in process. Code completed the reconfiguration and reassignment of approximately half the CCOs to new districts and geographic zones (remaining staff will be redeployed after the annual shift assignments). Page 1 of 13 LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 Code participated in the recruitment, interview and hiring process for a number of vacancies for full and part-time CCOs and one (1) CCA. Since last report, Code has hired six (6) full -time CCOs to fill previously existing vacancies. Code completed additional revisions of the Noise Ordinance Standard Operating Procedure (SOP). I. SUMMARY OF ANNUAL REPORT DATA Attachment A reflects a matrix with annualized data for Quarters 3 and 4 for Calendar 2011, and Quarters 1 and 2 of Calendar Year 2012. During this reporting period, a total of 4,086 noise cases were opened, which represents a reduction of 12.4% relative to last year (2010- 2011); but a 6.52% increase when compared to 2009 -2010. The chart below reflects a historical analysis of noise cases opened by report year, beginning in 2006 -2007, when the Noise Ordinance was implemented. Chart #1 Through the rating period, the analysis and attached matrix (Attachment A) reflects the following: ➢ 142 cases were cancelled by the complainant. ➢ 27 cases were voided as a result of staff error [this is a 44% reduction in voided cases, relative to last year when 48 cases were voided]. ➢ 14 cases were deemed to be duplicate complaints. ➢ 16 cases were not applicable to Code Compliance. I Three (3) cases were referred to the Miami Beach Police Department. If these cases (202 cases) are removed from the total number of noise cases opened, the remaining 3,884 noise cases have a disposition of either valid or non - valid. A cursory review of Chart #1 reflects the steady and gradual increase of noise cases beginning in 2006 -2007, with a small decrease in 2011 -2012. The gradual increase may be explained by a number of factors including, increased public awareness regarding the Noise Ordinance, as well as the efficacy and success of ongoing community outreach efforts to educate residents regarding City services and the relative ease of lodging complaints by either telephone (305- 604 -CITY) or electronic mail. Page 2 of 13 Total Noise Cases Opened LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 Further analysis reflects that out of 3,884 cases with a valid /non -valid disposition, the annual rate of cases closed with a valid disposition was 21.8 %, which is 5.6% higher than the validity rate for the same period last year. Chart #2 below, reflects the overall validity rates since the implementation of the Noise Ordinance. It is important to note not only the increase relative to the past three (3) years, but also that in the first two (2) years of the Ordinance, the process was different from what it is today in that commercial entities received three (3) warnings as opposed to the current process by which one Noise Warning is issued. Noise Validity Rates - All Cases Chart #2 According to the Administrative Guidelines, valid noise cases are those identified to be "excessive, unreasonable, unusual, and unnecessary' at the time of arrival by a CCO or a Police Officer, as reflected in Article IV, Section 46 -152 of the City of Miami Beach Code of Ordinances. In addition, between the hours of 11:00 PM and 7:00 AM, a noise violation may also be deemed valid if "plainly audible at 100 feet' as reflected in 46 -152 (c) of the City of Miami Beach Code. II. HISTORICAL ANALYSIS A trend analysis since the inception of the Noise Reports (Chart #3 on the next page) reflects that the majority of noise - related cases take place within residentially zoned areas. Chart #3 reflects a historical analysis, by quarter, beginning in the 4 Quarter of 2007, through the 2nd Quarter of 2012. During the annual rating period between July 2011 and June 2012, approximately seven (7) of every 10 noise - related cases (71.4 %) were deemed to be residential in nature, with the remainder taking place at either a commercially zoned area (20.9 %) and `other "(7.7 %). For the purposes of this report, "other" pertains to noise violations at a public event or the public right -of- way. (See Chart #4) Page 3 of 13 LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 1200 1000 800 600 400 200 0 Residential vs Commercial Noise Cases Historical Data by Quarter 1,137 esidentiai - - - - "- 926 999 A --*—Commercial 842 — 7.5-2 A 769 662 64 ' 640 713 626 0 486 451 47 \ 92 458 518 324 34 39 292 3 252 246 _100Ak 170 189 19 2 189 197 172 133 118 139 139 112 if , C Cti C ` Cy C 6� 6 C o'er C C' o� Chart #3 BREAKDOWN OF TOTAL CASES BY TYPE July 2011 —June 2012 RESIDENTIAL 2,773 71.4% COMMERCIAL 811 20.9% OTHER 300 7.7% TOTAL 3,884 100% Chart #4 3 Further examination of the data collected by location type reflects that noise cases within apartments (1,580) accounted for 40.7% of all noise cases opened. This was followed by condominiums (692 — 17.8 %), and single family homes (501 — 12.9 %). III. SUMMARY OF ANNUAL REPORT DATA — COMMERCIAL CASES Historically, commercial violations have been explored more extensively than residentially zoned noise violations. In that vein, the remainder of this report will focus on commercial noise violations. Commercial noise cases are those that take place in clubs, hotels, condo /hotels, restaurants, and retail and construction sites. During the rating period, of the 3,884 noise cases with a disposition, 811 were deemed to be commercial in nature (20.8 %). Further analysis of the 811 commercial cases reflects that 163 were deemed valid (20.1%) with a breakdown as follows: ➢ 25.5% of all cases for retail were closed as valid (12 cases) ➢ 22.0% of all cases for hotel were closed as valid (56 cases) ➢ 21.2% of all cases for restaurants were closed as valid (39 cases) Page 4 of 13 LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 ➢ 19.6% of all cases for clubs were closed as valid (19 cases) ➢ 16.7% of all cases for bars were closed as valid (20 cases) ➢ 19.6% of all cases for condo -hotel establishments were closed as valid (17 cases) Chart #5 below reflects the breakdown by type of commercial establishment for all of the 811 Commercial Cases for the period of July 2011 through June 2012 (See Attachment B). All Commercial Cases - By Establishment July 2011- June 2012 25 BARS -14.8% RETAIL 17-5.8% CO 184-22.7% Chart #5 A. Type of Noise - Commercial Cases As has been the case since the inception of the noise analysis report, and as reflected in every annual and quarterly report, loud music is the most common type of noise reported regardless of the type of establishment. For commercial noise cases, loud music accounted for 86.8% of all noise cases opened. This was followed by construction noise (91 cases — 11.2 %), honking /car alarms (9 cases — 1.1 %), live entertainment (4 cases — 0.5 %) and barking dog (3 cases — 0.4 %). (See Attachment B). B. Time /Day of Week of Commercial Noise Occurring Without deviation, and following the same pattern as in previous years, there was an almost even balance for cases opened /reported between 7 AM to 11 PM (406 cases — 50.1 %) and those cases opened /reported between 11 PM and 7 AM (405 cases — 49.9 %). A similar pattern can be identified for those commercial cases that were deemed valid. The analysis reflects that of the 163 cases deemed valid, 78 (47.9 %) took place between 7 AM and 11 PM, while 85 cases (52.1 %) took place between 11 PM and 7 AM. (See Attachment B) With respect to the day of the week that commercial noise violations occur, the three day period of Thursday through Saturday accounted for nearly 60% of all cases. This pattern has changed in the past few years, when the top three days with noise incidence were Friday, Saturday and Sunday. Over the past two years, and as it relates to commercial violations only, Thursdays Page 5 of 13 unTFi CLUBS LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 reflected a slightly higher incidence of noise - related cases than Sundays (115 on Thursdays versus 108 on Sundays). Saturday is unequivocally the day with the highest incidences of cases (162) accounting for 25.0% of all commercial noise cases throughout the week, followed by Friday (18.4 %), Thursday (15.1 %) and Sunday (12.2 %). (See Attachment B). C. Arrival Time In 2011, the response time for noise cases was identified to be a key parameter that needed immediate improvement. An analysis of the data for "arrival time" obtained from the Computer Aided Dispatching system managed by the Parking Department reflects a continued improvement in the response time for Noise violations over the past two years. Whereas the arrival time for "residential" noise violations was 26:43 minutes for last year, this year the average response time for residential noise violations was 21:10 minutes; an improvement of 5:33 minutes. With respect to commercial noise violations, the improvement was even better, where the average response time for noise violations for last year was of 24:14 minutes; this year the average response time for commercial noise violations was improved to 19:20 minutes; nearly five (5) minutes better (4:54 minutes). At the aggregate, the average response time for all noise violations was 20:38 minutes, as opposed to last year where the aggregate response time was 26:15 minutes. This significant improvement of nearly six minutes (5:37 minutes) reflects 21 % improvement in response time, despite staff - related issues and challenges. It is also interesting to denote that there was no significant difference in the response time for "residential" valid versus non -valid (1:41 minutes); and that at the aggregate, the average response time for all valid violations (19:30 minutes) was actually higher than the non -valid violations (18:36 minutes). Below is a chart which reflects the average response time by establishment type and status. Average Time for Code Officer to Arrive Annual Report July 2011 — June 2012 Number of Cases* Establishment Type Average Time to Officer's Arrival (h:mm:ss) Status Number of Cases* Average Time from Receipt by Dispatch to CCO's Arrival ( h:mm:ss) Residential 0:21:10 VALID 582 0:19:51 NON -VALID 2051 0:21:32 3,653 Commercial 0:19:20 VALID 126 0:19:44 NON -VALID 618 0:19:15 Other 0:19:10 VALID 47 0:17:03 NON -VALID 229 0:19:36 All Cases 0:20:38 VALI D 755 0:19:30 NON -VALID 2898 0:18:36 *Average Time Calculated using only those cases with valid time data for both "Time Call Received by Dispatch" and "Time of Arrival by CCO" Chart #6 MAJOR/SPECIAL EVENTS As in previous years, there are a number of major events through the rating period that had a direct affect on the number of noise - related cases and violations. These events include Memorial /Urban Beach Weekend, Spring Break, Ultra Music Festival (which does not take place in Miami Beach but has a spill -over effect) and the Winter Music Conference. There were many other Major /Special Events for which an analysis of the data fails to reflect an increase of calls Page 6 of 13 LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 for service for Noise Violations. These events include SoBe Wine and Food Festival, the Miami Beach International Boat Show, the Festival of the Arts and Art -Deco Weekend. CASES REFERRED TO THE POLICE DEPARTMENT On Mondays through Wednesdays, between 1:00 AM and 6:00 AM, all noise calls are handled by the Miami Beach Police Department (PD). Support documentation reflects that between July 2011 and June 2012, a total of 297 complaints were assigned to PD for their response and appropriate action. Of these cases assigned to PD, 278 were identified to have a valid or not valid response; of which eight (8) were deemed to be valid. This is a 2.87% validity rate for noise cases responded to by the PD. Since the validity rate for noise complaints addressed by PD is significantly lower than those noise complaints addressed by Code, on November 7, 2012, the Code Compliance Director conducted a Noise Assessment Training along with CCAs for the midnight shift Police Officers. Since the training took place, the noise validity rate from Police Officers has increased. IV. SUMMARY OF 1 ST QUARTER 2012 DATA For the period encompassing January 1 through March 31, 2012, Code opened 1,335 cases. Of these: ➢ Forty -one (41) were canceled by the complainant. ➢ Six (6) were voided. ➢ Six (6) were deemed to be duplicate complaints. ➢ Eight (8) were not applicable to Code. These 61 cases, when subtracted from the 1,335 total opened cases, reflects 1,274 cases with a disposition of valid or not valid. Of the 1,274 cases, 842 cases (66.1 %) were identified to have taken place at a residentially zoned location, while 324 cases were deemed commercial (25.4 %); and 108 (8.5 %) were identified as "other". The validity rate for residential noise cases was 21.7% (183 cases out of total of 842); whereas the validity rate for commercial noise cases was of 15.7% (51 valid cases out of 324 cases). Location # of Calls % # Valid % Residential 842 66.1% 183 21.7% Commercial 324 25.4% 51 15.7% Other 108 8.5% 14 13.0% Totals 1,274 -0 ' . 248 1 19.5% Chart #7 A historical analysis also reflects that the incidence of noise cases during the second quarter is lower than Q1 and Q4. The chart on the next page demonstrates the quarterly trends going back to 2007. Page 7of13 LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 1800 �- TaQ't N o i se 1600 - - 1400 1 2006 1200 20071 ` 1072 1000 093 1000 2008 873 784 802 800 7p 200 637 632 72 600 434 400 200 - 0 - Q1 Chart #8 V. SUMMARY OF 2 QUARTER 2012 DATA For the period encompassing April 1 through June 30, 2012, Code opened 950 cases. Of these: ➢ Forty -two (42) were canceled by the complainant. ➢ Seven (7) were voided. ➢ Three (3) were deemed to be duplicate complaints. ➢ Three (3) were referred to PD. ➢ Four (4) were not applicable to Code. These 59 cases, when subtracted from the 950 total opened cases, reflects 891 cases with a disposition of valid or not valid. Of the 891 cases, 644 cases (72.3 %) were identified to have taken place at a residentially zoned location, 183 cases (20.5 %) were deemed commercial and 64 (7.2 %) were identified as "other ". The validity rate for residential noise cases was 21.3% (137 cases out of total of 644); whereas, the validity rate for commercial noise cases was 28.4% (52 valid cases out of 183 cases). This increase in nearly 6 percentage points may be attributed to a number of factors, including staff reassignments and the recent hire of new staff. Below is a chart reflecting the information referenced above. Location # of Calls % # Valid % Residential 644 72.3% 137 21.3% Commercial 183 20.5% 52 28.4% Other 64 7.2% 12 18.8% Totals 891 ' , 201 22.6% Chart #9 Page 8of13 LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 VI. SUMMARY OF 3 d QUARTER 2012 DATA For the period encompassing July 1 through September 30, 2012, Code opened 667 cases. Of these: ➢ Thirty -three (33) were canceled by the complainant. ➢ Seven (7) were voided. ➢ One (1) was not applicable to Code. That leaves a total 626 noise cases with a valid or not valid disposition. According to Article IV, Section 46.152 of the City of Miami Beach Code of Ordinances, a valid noise complaint is deemed to be unreasonable, unnecessary, excessive, and or unusual at the time of arrival of a CCO. During the rating period, and out of 626 cases, a total of 154 cases (24.6 %) were deemed to be valid. For the purpose of this report, residential properties include apartments, condominiums, and single family homes. Commercial properties are identified as bars, clubs, condo - hotels, hotels, restaurants, and retail property. "Other" refers to noise identified emanating from the public right -of -way, waterways, or public property (i.e. marinas). The matrix reflects a breakdown of noise violations by type. R CD Type of Violation # of Cases % of Total Average Validity Rate RESIDENTIAL 443 70.9% 24.4% COMMERCIAL 127 20.3% 27.6% OTHER 56 8.8% 20.0% TOTAL 626 100.0% 24.6% Chart #10 Further analyses of commercial noise complaints reflect the following: Commercial cases by Establishment Type During the rating period, there were 127 noise cases addressed in commercial establishments. The pie chart below reflects the breakdown by type of establishment. C©mmercPal Cases- By Establishment Type L 2012 0 e tem er 2012'1 127 Cases CLUBS 1 CONDO HOTELS 18 RETAIL 4 Chart #11 RESTAURANTS 35 BAR 12 Page 9 of 13 HOTELS 41 LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 Commercial Valid Case Closure Rates Within the specific commercial establishment types, the percentage of cases closed as valid during the period evaluated varied as follows: ➢ 50.0% - six (6) of 12 cases for Bars were closed as valid, ➢ 31.7% - thirteen (13) of 41 cases for Hotels were closed as valid, ➢ 28.6% - ten (10) of 35 for Restaurants were closed as valid, ➢ 25.0% - one (1) of four (4) for Retail was closed as valid, ➢ 16.7% - three (3) of 18 cases for Condo - Hotels were closed as valid, and 11.8% - two (2) of 17 cases for Clubs were closed as valid. Collectively, thirty five (35) of the 127 cases, or 27.6% of all commercial cases, were closed as valid. As has been the pattern since the inception of the Noise Report, the majority of commercial noise cases opened during this quarter (85.0 %, or 108 cases) were for "loud music ", with a 28.7% validity rate. This was followed by "construction" (16 cases - 25.0% validity rate); and one (1) case for "honking cars / alarms ", one (1) for "crowd noise ", and one (1) for barking dog. A. Historical Analysis - Validity Rates A historical analysis of commercial validity rates reflects a significant increase in the Quarters 2 and 3 of 2012 since Quarter 1 in 2009. This increase in the validity rate may be attributed to personnel changes, redeployment of staff and ongoing training. The chart below illustrates the validity rates for commercial cases, since 2009. Commercial Cases - Noise Validity Rate By Quarter - Since Q1 2009 tc Q3 2012 30.0% 28.0% z 26.0% 24.0 22.0% 20.0% 18.0% 16.0% 14.0% 12.0% 10.0% , 6ti Chart #12 .1 , . , , . . . , , y 0 , y 0 , , , y 0 . 4 C� db 6y 6 c� O 4 B. Time /Day of Week of Commercial Noise occurring Following a similar pattern as in previous quarters, the number of cases opened /reported between 7 AM to 11 PM (64 cases - 50.4 %) was almost identical to those cases opened /reported between 11 PM and 7 AM (63 cases - 49.6 %). For a greater breakdown of valid / not valid commercial cases and the time called in, please see Attachment B. Page 10 of 13 LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 As it relates to the day of the week that a commercial noise violation occurs, the two (2) day period of Saturday and Sunday accounted for nearly 50% of all cases. Saturdays is the day with the highest incidence of commercial noise cases (35 — 27.6 %). However, during Q3 of 2012, Wednesdays were the second busiest day of the week for commercial noise cases, with a surprising 25.2% of the cases. This appears to be an anomaly and it is the first time it happens since the inception of the Noise Report. C. Response Time Response time is the difference between the time a complaint is received by the Parking Department's Dispatch, and the time of arrival by the CCO. The aggregate average time of all registered calls is then computed. As was the case in Q2 -2012, the analysis of Q3 reflects a four (4) minute difference between valid and non -valid commercial cases. However, the data also reflects that as it relates to Residential and "Other" cases, there was no significant difference between the "valids" vs. "not valids". Code's goal to respond to noise complaints within 15 minutes was not met during the measured period, predominately due to staffing challenges. The Administration at Code believes that this goal is attainable and sustainable once appropriate staffing levels are restored. Below, is a matrix reflecting the average response time by establishment type, and broken down by status and respective CCO arrival times. Average Time for Code Officer to Arrive Q3 2012 Report J ly 2012 — September 2012 u m er o Cases sta lis ment 0 e era e ime to icer s 0 rri al tat s CI m er o Cases era e ime rom Call Recei ed 0 is atc to Code icer s II rri al 540 Residential 0:20:56 VALID 99 0:20:03 NON -VALID 295 0:21:14 Commercial 0:19:20 VALID 24 0:15:55 NON -VALID 75 0:20:26 Other 0:21:01 VALID 9 0:20:07 NON -VALID 38 0:21:14 II Cases 0:19:22 VALID 132 0:20:01 NON -VALID 408 0:19:09 'Average Time Calculated using only those cases with valid time data for both "Time Call Received by Dispatch" and "Time of Arrival by Code Compliance Officer' Chart #13 MAJOR EVENTS / SPECIAL EVENTS Within this rating period there were two Major Event Periods (4 of July Celebration, and Labor Day Weekend), as well as a number of Special Events. These events included the Taste of the Beach, the Brazilian Film Festival, Funkshion, and Mercedes Benz Fashion Show, to name a few. Data analysis reflects that there were 269 noise complaints received on the 4 th of July, due to fireworks, and other Independence Day related celebrations; and three (3) of the complaints were found to be valid. Similarly, there were 14 noise complaints addressed within the Labor Day Weekend, and two (2) of the complaints were found to be valid. In both instances, the noise violations took place in residential properties. Page 11 of 13 LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 CASES REFERRED TO POLICE DEPARTMENT During the rating period, there were 54 cases routed to PD. These are noise cases routed to PD on Tuesdays through Thursdays (between 1:00 AM and 6:00) AM; and on Fridays, from 3:00 AM to 6:00 AM, when Code Compliance staff is not scheduled to work. Of the 54 cases routed to PD, none were deemed valid by PD. The validity rate for noise complaints addressed by the PD is significantly lower than those noise complaints addressed by Code; and in an effort to bridge this gap, Code will be providing training sessions to PD's Midnight Shift within the next few weeks. SPECIAL MASTERS APPEAL HEARINGS Between July 2012 and September 2012, there were 25 noise violation cases appealed by the recipient of a Noise Violation. Of these 25 cases, eight (8) were heard before the Special Master, and 17 have yet to be heard (scheduled for November and December 2012). Of the eight (8) cases; adjudication was upheld for four (4) cases, two (2) were dismissed by the Special Master (as the issuing CCOs were not available to attend the Hearing — one resigned from the City, while the second CCO remains on military leave). The two (2) remaining cases were reduced to Warnings due to findings on preceding cases. CONCLUSION Since the arrests of five (5) Code Compliance staff members last April, 2012, the Code Compliance Division has had the arduous and difficult task of regaining the public trust, while continuing to provide service and enforce the City's Code of Ordinances, particularly Noise Violations. Regaining the trust of the residents and business community is no easy task and will not happen overnight; it will take years to recuperate. However, through transparency, accountability, and effective leadership, Code continues to improve its performance and customer service, to both internal and external customers. As to the enforcement of the Noise Ordinance, the data reflects an increase in the validity rate, particularly for Commercial Cases, with an increase of more than ten percentage points from Q1 2012 (15.7 %), to Q2 2012 (28.4 %). This increased level was maintained during Q3 of 2012 (27.6 %). The higher validity rate may be attributed to a number of issues, including but not limited to: Redeployment of staff. Ongoing process discussions and Training Sessions (particularly with evening shift staff). Ongoing review of data with supervisory staff to ensure consistent application of the Code and accountability for performance. Increase quality control and case preparation. Development and establishment of formal Noise Ordinance forms. In addition, Code is undergoing two (2) different processes which will enhance the service delivery. These are: 1. An assessment and auditing of its processes by an independent firm (Crowe Horvath). 2. The implementation of a new database and systems software (ACCELA). Upon completion of the audit and business processes and review and adoption of recommendations, coupled with the facilitation of Code's business processes through a new Page 12 of 13 LTC- Combined Noise Report: Q1 -Q3 2012 and Annual Noise Report 2011 -2012 March 4, 2013 comprehensive database system, the end result will be an improved and transparent process. The Code Compliance Division of the Building Department will continue to monitor noise violations and provide updates to the City Commission. Attachments: A. Annual Report - Noise Data — 7/01/2011 through 6/30/2012 B. Annual Report - Commercial Noise Cases - 7/01/2011 through 6/30/2012 C. Quarterly Report — Q1 -2012 (01/01/2012 through 03/31/2012) D. Commercial Noise Cases Q1 -2012 (01/01/2012 through 03/31/2012) E. Quarterly Report — Q2 -2012 (4/01/2012 through 6/30/2012) F. Commercial Noise Cases Q2 -2012 (4/01/2012 through 6/30/2012) G. Quarterly Report — Q3 -2012 (7/01/2012 through 9/30/2012) H. Commercial Noise Cases Q3 -2012 (7/01/2012 through 9/30/2012) KGB/ /SS /HC /RSA F: \CODE \$ADM \Robert\NOISE REPORTS\Hnnual (combination including Q1 and Q2 and Q3 2012) \LTC 2012 Annual and Quarterly Noise Reports (2- 13- 13).docx Page 13 of 13 ATTACHMENT A ALL NOISE CASES a re cases are cases that were entered in error, etc. "Canceled calls are cases canceled by the complainant nor to a Code Officer's arrival I Violatic Verbal 37 44% Written Warnin 636 75.3% Vi0 ton 172 20.4% Total Valid Cases 845 Noise by • Total Cases Valid Cases Non -Valid Cases Number of Cases Percentage of All Cases Number of Cases Percentage of Cases Number of Cases Percentage of Cases APT 1580 407% 288 182 1292 81.8% BAR 120 31% 20 16.7% 100 83.3% CLUBS 97 2.5% 19 19.6% 78 8004% CONDO 692 17.8% 189 27.3% 503 72.7% CONDO -HOTEL 109 2.8% 17 15.6% 92 84.4% HOME 501 12.9% 151 1 30.1% 1 350 69.9% OTHER 300 7.7% 54 18.0% 246 82.0% RESTAURANT 184 4.7% 39 21.2% 145 78.8% RETAIL 47 12% 12 25.5% 35 74.5% HOTEL Totals 254 6.5% 0 56 845 22.0% 21.8% 198 3,039 78.0% 78.2% Noise by • Type Noise Type TOTALS Valid Cases Non -valid Cases LOUD MUSIC 2,997 77.2% 629 21.0 2368 79.0% LIVE ENTERTAINMENT 11 0.3% 4 36.4% 7 53.6% BARKING DOG 465 12.0% 107 23.0% 356 77.0% CROWD NOISE 4 01% 0 0.0% 4 100.0% CONSTRUCTION 324 8.3% 89 27.5% 235 72.5% OTHER 7 6 1 HONKING CARS /ALARMS Totals 76 1 3,884 2.0% 10 845 112% 21.8% 66 86.8% 3,039 78.2 09/25/2012 Page 1 of 2 Noise Data 07/01/2011 - 06/30/2012 (Annual Report) Commercial = Bar, Club, Hotel, Hotel- Condo, Restaurant, Retail, Constr -Com Other = Bandshell, Beach, Public Property, etc.. TOTAL VALID AND NON -VALID CASES Total 7a -11p 11p - Ta of the followln momin Monday 70 83% 56 Total 14 7a - 11p 11p - 7a of the following morning) Percentage of total that occurred on that day of week Monday 339 8.7% 207 34.1% 61.1% 132 7.2% 38.9% 8.7% Tuesday 441 11.4% 257 12.2% 58.3% 184 51 41.7% 114% Wednesday 443 11.4% 259 74 58.5% 184 277 4175% 11.4% Thursday 527 13.6% 1 282 131 53.5% 245 60.3% 46.5% 13.6% Friday 600 15.4 % 1 270 1 53.8% 45.0% 330 55.0% 1 15.4% Saturday 993 25.5% 7-5 47.8% 518 52.2% 25.6% Sunda Totals 541 3 884 13.9% 356 2106 65.8% 1 54.2% 185 1 1778 34.2% 45.8% 13.9% VALID NON -VALID Total 7a -11p 11p - Ta of the followln momin Monday 70 83% 56 80,0% 14 20.0% Tuesday 85 10.1% 56 65.9% 29 34.1% Wednesday 61 7.2% 41 67.2% 20 32.8% Thursday 103 12.2% 52 50.5% 51 49.5% Friday 118 14.0% 44 37.3% 74 62.7% Saturda 277 32.8% 127 45.8% 150 54.2% Sunda 131 15.5 79 60.3% 52 39.7% Totals 845 21.8% 455 1 53.8% 1 390 46.2 °k NON -VALID Call Time of Da - Total 7a - 11p 11p - 7a of the folio 'no mornin Monday 269 8.9% 151 561% 118 43 0 Tuesday 356 11.7% 201 56.5% 155 43,5% Wednesday 382 12.6% 218 57.1% 164 42.9% Thursday 424 14.0% 230 54.2% 194 45.8% Friday 482 159% 226 46.9% 256 53.1% Saturda 716 23.6% 348 48.6% 368 51.4 Sunda 410 13.5 % 277 67.6% 133 32.4% Totals 1 3,039 1 78.2% 1 1651 1 54.3% 1 1388 45.7% Call Time of Da - Residential vs Commercial Total with 3,884 2650 7a - 11p I 11p -7a (of the following morning) RESIDENTIAL 2.773 1 714 ° -; 628 134 22.6% 2145 77.4% COMMERCIAL 811 20 9F, 163 73.1 20.1% 648 79.9% OTHER Totals 300 7 7% 3 54 845 27.4% 180% 21.8% 246 3039 82.0 78.2% Calls Identified ,Breakdown of Totals Anonymous Complainant with 3,884 2650 Total Cases 682% 845 485 Valid Cases 21.8% 18.3% Non -valid Cases 3,039 78.2% 2165 81.7% Anonymous with Contact made 134 3.5% 36 26.9% 98 73.1 Contact Information Provided 1063 27.4% 291 27.4% 772 72.6% I nternal 37 1.0% 33 89.2% 4 10.8% 0 912 512 01 2 Page 2 of 2 ATTACHMENT B COMMERCIAL NOISE CASES Noise Data 07/01/2011 - 06/30/2012 (Annual Report) Total Cases Less Code or Complaint Calls Non -Valid PD Initiated 120 (Valid and Non -valid only) (Proactive) Received 811 25 786 Type # % Valid Cases 163 20.1% Non -valid Cases 648 1 79.9% Total Valid and Non -Valid Cases = 1 811 Verbal 27 16.6% Written Warning 84 51.5% Violation 52 31.9% Total Valid Cases 163 ,Noise by • Location Type of • Totals % of Commercial Cases Valid Valid /Non -Valid Non -Valid BAR 120 14.8% 20 16.7% 100 83.3% CLUBS 97 12.0% 19 19.6% 78 80.4% CONDO -HOTEL 109 1 13.4% 17 15.6% 92 84.4% RESTAURANT 184 22.7% 39 21.2% 145 78.8% RETAIL 47 5.8% 12 25.5% 35 74.5% HOTEL Total 254 811 31.3% 56 163 1 22.0% 1 20.1% 198 648 78.0% 79.9% ,Noise by • Noise Type • Totals of Commercial Cases Valid /Non -Valid Valid Non -valid LOUD MUSIC 704 86.8% 126 17.9% 578 82.1% LIVE ENTERTAINMENT 4 0.5% 3 75.0% 1 33.3% BARKING DOG 3 0.4% 0 - 3 - CROWD NOISE 0 0.0% 0 - 0 - CONSTRUCTION 91 11.2% 30 33.0% 61 67.0% OTHER 0 0.0% 0 - 0 - HONKING CARS /ALARMS Totals 9 1 811 1.1% 4 163 44.4% 20.1% 5 1 648 - 79.9% 09/25/2012 Page 1 of 2 TOTAL VALID AND NON -VALID CASES VALID Total 7a - lip 11 p - 7a of the following morning) Percentage of total that occurred on that day of week Monday 64 24 37.5% 40 62.5% 7.9% Tuesday 81 34 42.0% 47 58.0% 10.0% Wednesday 84 41 48.8% 43 51.2% 10.4% Thursday 115 57 49.6% 58 50.4% 14.2% Friday 143 62 43.4% 81 56.6% 17.6% Saturday 216 117 54.2% 99 45.8% 26.6% Sunday Totals 108 811 71 406 65.7% 50.1% 37 1 405 34.3% 49.9% 13.3% VALID NON -VALID Total 7a -11 p lip - 7a (of the following morning) Monday 14 8.6% 12 85.7% 2 14.3% Tuesday 12 7.4% 5 41.7% 7 58.3% Wednesday 13 8.0% 5 38.5% 8 61.5% Thursday 17 10.4% 8 47.1% 9 52.9% Friday 1 24 1 14.7% 5 20.8% 19 79.2% Saturday 54 33.1% 27 50.0% 27 50.0% Sunday 29 17.8% 16 55.2% 13 44.8% Totals 163 20.1% 78 47.9% 85 52.1% NON -VALID Total Complaints Total 7a -11 p lip - 7a (of the following morning) Monday 50 7.7% 12 24.0% 38 76.0% Tuesday 69 10.6% 29 42.0% 40 58.0% Wednesday 71 11.0% 36 50.7% 35 49.3% Thursday 98 15.1% 49 50.0% 49 50.0% Friday 1 119 1 18.4% 57 47.9% 62 1 52.1% Saturday 162 25.0% 90 55.6 72 44.4% Sunday 79 12.2% 55 69.6% 24 30.4% Totals 648 79.9% 328 50.6% 320 49.4% Total Complaints 811 163 20.1% 648 79.9% Anonymous Complainant 530 65.4% 72 13.6% 458 86.4% Anonymous with Contact made 31 3.8% 4 12.9% 27 87.1% Contact Information Provided 222 27.4% 61 27.5% 161 72.5% nternal (Proactive) 28 3.5% 26 92.9% 2 7.1% 09/25/2012 Page 2 of 2 ATTACHMENT C ALL CASES Noise Data 01/01/2012 - 03/31/2012 (Q1 -2012) Cases by Noise Less Voided, Canceled, Valid Cases Non -Valid Cases Number of Cases Duplicate Complaints, Number of Cases Code or PD Total Cases Opened Complaints not Total with Dispositions Initiated Complaint Calls 371% Applicable to Code 16.5% (Proactive) Received 83.5% Compliance 46 3.6% 1,335 61 1,274 4 1,270 CLUBS 42 3.3% 5 11.9% 37 are cases are cases that were entered in error, etc. CONDO "Canceled calls are cases canceled by the complainant prior to a Code Officer's arrival 16.2% Valid Violation Breakdown Verbal 1 8 1 3.2 75.7% Written Warning 186 75.0% 2 Violation 1 54 21.8% HOME Total Valid Cases 1 248 55 33.7% Cases by Noise Total Cases Valid Cases Non -Valid Cases Number of Cases Percentage of All Cases Number of Cases Percentage of Cases Number of Cases Percentage of Cases APT 473 371% 78 16.5% 395 83.5% BAR 46 3.6% 9 19.6% 37 80.4% CLUBS 42 3.3% 5 11.9% 37 88.1 CONDO 206 16.2% 50 24.3% 156 75.7% CONDO -HOTEL 40 3.1 % 2 5.0% 38 95.0% HOME 1 163 12.8% 55 33.7% 108 66.3% OTHER 108 1 8.5% 14 13.0% 94 87.0% RESTAURANT 72 57% 18 25.0% 54 75.0% RETAIL 18 1.4% 4 22.2% 14 77.8% HOTEL Totals 106 1 8.3% 13 248 12.3% 19.5% 93 1 877% 80.5% Cases by Noise Type ,Noise Noise Type TOTALS Valid Cases I Non -valid Cases LOUD MUSIC 1.023 80.3% 189 18.5% 834 81.5% LIVE ENTERTAINMENT 5 0.4% 3 60.0% 2 40.0% BARKING DOG 132 10.4% 31 23.5% 101 76.5% CROWD NOISE 1 01% 0 0.0% 1 100.0% CONSTRUCTION 84 6.6% 21 25.0% 63 75.0% OTHER 0 0 0 HONKING CARS /ALARMS Totals 29 1 2.3% 4 248 13.8% 19.5% 25 1 86.2% 80.5% Type s I Total Cases 1,335 I Closed (as a result of a 0 Special Master ruling) Total Valid and Non -Valid Cases 1,274 I Completed by RSA and RM SOURCE: Permits Plus 12/19/2012 Page 1 of 2 Commercial = Bar, Club, Hotel, Hotel- Condo, Restaurant, Retail, Constr -Com Other = Bandshe/l, Beach, Public Property. etc .. I . TOTAL VALID AND NON -VALID CASES Total 7a -11 p 11p-7a of the followin momin Monday 22 8.9% 16 Total 6 7a - lip lip - 7a of the followin momin Percentage of total that occurred on that day of week Monday 116 9A% 70 231% 60.3% 46 6.5% 39.7% 9A Tuesday 144 113% 88 8.9% 61.1% 56 12 38.9% 11.3% Wednesday 147 11.5% 73 21 497% 74 76 50.3% 11.5% Thursday 169 133% 92 411 54.4% 77 66, 45.6% 13.3% Friday 198 15.5% 98 53.6 % 49.5% 100 24.6% 50.5 % 15.5 % Saturday 290 22.8% 142 1 8 49.0% 148 1 8 51.0% 22.8% Sunday Totals 210 1 16.5% 139 702 66.2% 1 55.1% 1 71 1 572 33.8% 44.9 16.5% IMMEMEM VALID I,ur, e.L•1ala Total 7a -11 p 11p-7a of the followin momin Monday 22 8.9% 16 727% 6 27,3% Tuesday 26 10.5% 20 76.9% 6 231% Wednesday 16 6.5% 9 56.3 % 7 43.8% Thursday 22 8.9% 10 45.5% 12 54.5% Friday 38 15.3% 17 44.7% 21 55.3% Saturday 76 30.6% 29 38.2% 47 61.8% l Sunday 411 19.4% 1 32 66, 1 16 33.3% Totals 248 19.5% 133 53.6 % 115 46.4% I,ur, e.L•1ala Time of Day - Residential Total 7a -11 p lip -7a of the folio ing mornin Monday 94 9.2% 54 57.4% 40 42.6% Tuesday 118 11.5% 68 57,6% 50 42A% Wednesday 131 12.8% 64 48,9% 67 51A% Thursday 147 14.3% 82 55.8% 65 44.2% Friday 160 15.6% 81 50Z% 79 49.4% Saturday 214 20.9% 113 5Z8% 101 47.2% l Sunday 1 162 15,8% 1 107 6&0% 1 55 340% Totals 1 1 80.5% 569 55.5% 1 457 44.5% Time of Day - Residential vs Commercial -• Complainants and with Anonymous Complainants ,Call Total Ta -11p 11p -7a (of the following morning) RESIDENTIAL 842 1 66.1 % 464 55,1% H§ 1 44.9% COMMERCIAL 324 25.4 % 171 52.8 % 153 47.2% OTHER Totals 108 8.5% 1,274 67 702 166 62.0% 55.1% 41 572 3800% 44.9% Breakdown of •' -• Complainants and with Anonymous Complainants Total Cases Valid Cases Non -valid Cases Totals 1,274 248 19.5% 1,026 80.5% Anonymous Complainant 919 72.1 % 166 181% 753 81.9% Anonymous with Contact made 34 2.7% 10 29.4% 24 70.6% Contact Information Provided 313 24.6% 64 20.4% 249 79.6% P riternal 1 8 0.6% 1 8 100.0% 1 0 0.0% Completed by RSA and RM SOURCE: Permits Plus 12/19/2012 Page 2 of 2 ATTACHMENT D COMMERCIAL NOISE CASES Noise Data 01/01/2012 - 03/3112012 (Q1 -2012) Total Cases Less Code or Complaint Calls Non -Valid PD Initiated 46 (Valid and Non -valid only) (Proactive) Received 324 4 320 Type # Valid Cases 51 Non -valid Cases 273 Total Valid and Non -Valid Cases = 1 324 veroai 7 13.7% Written Warning 30 58.8% Violation 14 27.5% Total Valid Cases 51 Noise by •- Location Type of • Totals of Commercial Cases Valid Valid /Non -Valid Non -Valid BAR 46 14.2% 9 19.6% 37 80.4% CLUBS 42 13.0% 5 11.9% 37 88.1% CONDO -HOTEL 40 12.3% 2 5.0% 38 95.0% RESTAURANT 72 22.2% 18 25.0% 54 75.0% RETAIL 18 5.6% 4 22.2% 14 77.8% HOTEL Total 106 324 32.7% 13 51 12.3% 15.7% 93 273 87.7% 84.3% Noise by • Noise Type •- Totals % of Commercial Cases Valid /Non -Valid Valid Non -valid LOUD MUSIC 292 90.1% 42 14.4% 250 85.6% LIVE ENTERTAINMENT 3 0.9% 2 66.7% 1 50.0% BARKING DOG 0 0.0% 0 - 0 - CROWD NOISE 0 0.0% 0 - 0 - CONSTRUCTION 25 7.7% 6 24.0% 19 76.0% OTHER 0 0.0% 0 - 0 - HONKING CARS /ALARMS Totals 4 324 1.2% 1 51 25.0% 15.7% 3 273 - 84.3% Completed by RSA and RM SOURCE: Permits Plus 12/19/2012 Page 1 of 2 Time of Day / Day of Week of Call VALID Total 7a - lip lip - 7a of the following morning) Percentage of total that occurred on that day of week Monday 25 7 28.0% 18 72.0% 7.7% Tuesday 32 17 53.1% 15 46.9% 9.9% Wednesday 45 21 46.7% 24 53.3% 119% Thursday 52 30 57.7% 22 42.3% 16.0% Friday 53 26 49.1% 27 50.9% 16.4% Saturday 67 37 55.2% 30 44.8% 20.7% Sunday Totals 50 324 33 171 66.0% 52.8% 17 1 153 34.0% 47.2% 15.4% VALID NON -VALID Total 7a - lip lip - 7a (of the following morning) Monday 3 5.9% 3 100.0% 0 0.0% Tuesday 4 7.8% 3 75.0% 1 25.0% Wednesday 5 9.8% 2 40.0% 3 60.0% Thursday 5 9.8% 2 40.0% 3 60.0% Friday 9 17.6% 0 0.0% 9 100.0% Saturday 15 29.4% 6 40.0% 9 60.0% Sunday 10 19.6% 5 50.0% 5 50.0% Totals 51 15.7% 21 41.2% 30 58.8% NON -VALID Completed by RSA and RM SOURCE: Permits Plus 12/19/2012 Page 2 of 2 Total 7a - lip lip - 7a (of the following morning) Monday 22 8.1% 4 18.2% 18 81.8% Tuesday 28 10.3% 14 50.0% 14 50.0% Wednesday 40 14.7% 19 47.5% 21 52.5% Thursday 47 17.2% 28 59.6% 19 40.4% Friday 44 1 16.1% 26 1 59.1% 1 18 40.9% Saturday 52 19.0% 31 59.6% 21 40.4% Sunday 40 14.7% 28 70.0% 12 30.0% Totals 273 84.3% 150 54.9% 123 45.1% Completed by RSA and RM SOURCE: Permits Plus 12/19/2012 Page 2 of 2 ATTACHMENT E ALL CASES Voided cases are cases that were entered in error, etc. - Canceled calls are cases canceled by the complainant prior to a Code Officer's arrival I Violation 6reakdn Verbal 1 16 % 8.0 Written Warnin 140 69 7% Violation 45 224% Total Valid Cases 201 100.0 Hesldenbal = Apt, Condo, single Family Commercial = Bar, Club, Hotel, Hotel- Condo, Restaurant, Retail, Constr -Com Other = Bandshell, Beach, Public Property, etc Total Cases Valid Non -Valid Number of Cases Percentage of All Cases Number of Cases Percentage of Number of Cases Cases Percentage of Cases Residential 644 723% 137 21.3% 507 78.7% Commercial 183 20.5 % 52 28.4% 131 71.6% Other 64 7.2% 12 18. / 52 81.3% Totals 891 100.0% 201 22.6% 690 77.4% Hesldenbal = Apt, Condo, single Family Commercial = Bar, Club, Hotel, Hotel- Condo, Restaurant, Retail, Constr -Com Other = Bandshell, Beach, Public Property, etc by • Total Cases Valid Cases Non -Valid Cases Number of Cases Percentage of All Cases Number of Cases Percentage of Cases Number of Cases Percentage of Cases APT 366 41A% 70 19.1% 296 80, 9 % BAR 21 2.4% 5 23.8% 16 76.2% CLUBS 21 2.4% 8 38.1% 13 61.9% CONDO 165 18.5% 38 23.0% 127 77.0% CONDO -HOTEL 42 4.7% 9 21.4% 33 78.6% HOME 113 12.7% 1 29 1 257% 84 74.3% OTHER 64 7.2% 12 18.8% 52 100.0% RESTAURANT 46 5,2% 12 1 26A% 34 - 81.3% 73.9% RETAIL 6 0.7% 1 167% 5 83.3% HOTEL 47 5.3% 17 3 30 63.8% Totals 891 100.0% 201 22.6% 690 77.4% by • •• Total Cases 950 ,Noise Noise T e TOTALS Voided* Valid Cases Non -valid Cases LOUD MUSIC 634 71.2% 140 22.1% 494 779% LIVE ENTERTAINMENT 2 0.2% 0 690 2 100.0% BARKING DOG 147 16.5% 31 21.1% 116 78.9% CROWD NOISE 0 0 0 CONSTRUCTION 84 9.4 1 /6 24 28.6% 60 71.4% OTHER 7 0.8% 6 85.7% 1 14.3% HONKING CARS /ALARMS 17 1.9% 0 17 100.0% Totals 891 100.0% 201 1 22.6 % 1 690 1 77.4% Type N Total Cases 950 Canceled" 41 Voided* 6 Duplicate Complaint 6 Not Applicable to Code 8 Closed (as a result of a Special Master ruling) 0 Total Valid and Non -Valid Cases 891 Valid Cases 201 Non -valid Cases 690 12/20/2012 Page 1 of 2 Noise Data 04/01/2012 - 06/30/2012 (Q2 -2012) TOTAL VALID AND NON -VALID CASES Total 7a - lip lip - 7a of the followin momin Monday 21 10.4% 19 Total 2 7a - lip lip - 7a of the followin momin Percentage of total that occurred on that day of week Monday 99 11.1 % 61 41.7 % 61.6% 38 8.0% 38.4% 11.1 Tuesday 101 11.3% 57 7.5% 56.4% 44 5 43.6% 113% Wednesday 124 13.9% 79 13 637% 45 70 36.3% 13.9% Thursday 99 11A% 59 33 59.6% 40 60.6% 40.4% 11.1 Friday 105 11.8% 56 61.2% 53.3% 49 467% 11.8 Saturday 235 26.4% 133 56.6% 102 43.4% Sunday Totals 128 891 14.4% 1 100.0 % 85 1 530 66.4% 59.5% 43 361 33.6% 40.5% VALID NON -VALID Total 7a - lip lip - 7a of the followin momin Monday 21 10.4% 19 90.5% 2 9.5% Tuesday 24 11.9% 14 58.3% 10 41.7 % Wednesday 16 8.0% 10 62.5% 6 37.5% Thursday 15 7.5% 10 663% 5 33.3% Friday 22 10.9% 9 40.9% 13 59.1% Saturda 70 34.8% 41 58.6 % 29 41.4% Sunda 33 16.4% 20 60.6% 13 39.4% Totals 1 201 1 100.0% 1 123 61.2% 1 78 38.8% NON -VALID Time of Day - Total 7a - lip lip - 7a of the folio win momin Monday 78 11.3% 42 53,8% 36 46.2% Tuesday 77 11.2% 43 55.8% 34 44.2% Wednesday 108 15.7% 69 63.9% 39 36.1% Thursday 84 12.2% 49 583% 35 413 Friday 83 12.0% 47 56.6% 36 43.4% Saturda 165 23.9% 92 55.8% 73 44.2% Sunda 95 13.8% 65 68.4 % 1 30 31.6% Totals 1 690 1 100.0% 1 407 59.0% 1 283 41.0 Time of Day - Residential vs Commercial Totals Total Cases Valid Cases 891 201 22.6% Non -valid Cases 690 77.4% Anonymous Complainant .Call Total 16.0% 7a - 11p 11p -7a (of the following morning) RESIDENTIAL 644 72.3 % 382 16 59.3% 262 407% COMMERCIAL 183 20.5% 108 F 1 59.0% 75 41.0% OTHER 64 7.2% 40 62.5% 24 37.5% Totals 891 100.0% 530 59.5% 361 40.5% Breakdown of - Totals Total Cases Valid Cases 891 201 22.6% Non -valid Cases 690 77.4% Anonymous Complainant 607 68.1% 97 16.0% 510 84.0% Anonymous with Contact made 25 2.8% 9 36.0% 16 64.0% Contact Information Provided 242 27.2% 82 319% 160 661% F 1 17 1.9% 13 76.5% 1 4 215 12/20/2012 Page 2 of 2 ATTACHMENT F COMMERCIAL NOISE CASES Noise Data 04/01/2012 - 06/30/2012 (Q2 -2012) Total Cases Less Code or Complaint Calls BAR PD Initiated 11.5% 5 (Valid and Non -valid only) (Proactive) Received 183 14 169 Type # % Valid Cases 52 28.4% Non -valid Cases 131 71.6% Total Valid and Non -Valid Cases = 183 veroai 1 14 26.9% Written Warning 15 28.8% Violation 23 44.2% Total Valid Cases 52 ,Noise by • of • Location Type Totals % of Commercial Cases Valid Valid /Non -Valid Non -Valid BAR 21 11.5% 5 23.8% 16 76.2% CLUBS 21 11.5% 8 38.1% 13 61.9% CONDO -HOTEL 42 23.0% 9 21.4% 33 78.6% RESTAURANT 1 46 25.1% 12 26.1% 34 73.9% RETAIL 6 3.3% 1 16.7% 5 83.3% HOTEL Total 47 183 25.7% 17 52 1 36.2% 1 28.4% 30 131 1 63.8% 1 71.6% ,'Noise Cases by • Noise Type •- Totals of Commercial Cases (Valid /Non -Valid Valid Non -valid LOUD MUSIC 150 82.0% 39 26.0% 111 74.0% LIVE ENTERTAINMENT 0 0.0% 0 - 0 - BARKING DOG 3 1.6% 0 - 3 100.0% CROWD NOISE 0 0.0% 1 0 - 0 - CONSTRUCTION 28 15.3% 12 42.9% 16 57.1% OTHER 0 0.0% 0 - 0 - HONKING CARS /ALARMS Totals 2 183 1.1% 1 52 50.0% 28.4% 1 131 50.0% 71.6% Completed by RSA and RM SOURCE: Permits Plus 12/19/2012 Page 1 of 2 Time of Day / Day of Week of Call VALID Total 7a - 11p 11 p - 7a of the following morning) Percentage of total that occurred on that day of week Monday 23 12 52.2% 11 47.8% 12.6% Tuesday 11 5 45.5% 6 54.5% 6.0% Wednesday 18 11 61.1% 7 38.9% 9.8% Thursday 18 8 44.4% 10 55.6% 9.8% Friday 25 15 60.0% 10 40.0% 13.7% Saturday 68 45 66.2% 23 33.8% 37 Sunday Totals 20 183 12 1 108 60.0% 59.0% 8 75 40.0% 41.0% 10.9% VALID NON -VALID Total 7a - 11 p 11 p - 7a (of the following morning) Monday 7 13.5% 7 100.0% 0 0.0% Tuesday 3 5.8% 1 33.3% 2 66.7% Wednesday 5 9.6% 2 40.0% 3 60.0% Thursday 2 3.8% 2 100.0% 0 0.0% Friday 8 15.4% 3 37.5% 5 62.5% Saturday 19 36.5% 11 57.9% 8 42.1% Sunday 8 15.4% 4 50.0% 4 50.0% Totals 1 52 28.4% 30 57.7% 22 42.3% NON -VALID Completed by RSA and RM SOURCE: Permits Plus 12/19/2012 Page 2 of 2 Total 7a - 11p 11p - 7a (of the following morning) Monday 16 12.2% 5 31.3% 11 68.8% Tuesday 8 6.1% 4 50.0% 4 50.0% Wednesday 13 9.9% 9 69.2% 4 30.8% Thursday 16 12.2% 6 37.5% 10 62.5% Friday 1 17 1 13.0% 12 1 70.6% 5 29.4% Saturday 49 37.4% 34 69.4% 15 30.6% Sunday 12 9.2% 8 66.7% 4 33.3% Totals 131 71.6% 78 59.5% 53 40.5% Completed by RSA and RM SOURCE: Permits Plus 12/19/2012 Page 2 of 2 ATTACHMENT G ALL CASES Noise Data 07/01/2012 - 09/30/2012 (Q3 -2012) Canceled, Duplicate Code or PD Complaints, Complaint Calls Total Cases Opened Complaints not Total with Dispositions Initiated Received Applicable to Code (Proactive) Compliance 1 667 42 625 6 1 619 'Voided cases are cases that were entered in error, etc. _ Canceled calls' cases canceled b the complainant Prior to a Code Officer's arrival Valid Violation Breakdown Verbal 10 5.5% Written Warning 116 75.3% Violation 28 18.2% Total Valid Cases 154 100.0% Noise Cases by Type of Establishment Percentage of All Cases I Total Cases I Valid Non -Valid Number of Cases Percentage of All Cases Number of Gases Percentage of Number of Cases Cases Percentage of Cases Residential 443 70.9 108 1 244% 335 75.6% Commercial 127 20.3% 35 27.6 % 92 72.4% Other 55 8.8% 11 44 800% Totals 625 100.0% 154 471 75.4% Residential = Apt, Condo, Single Family Commercial = Bar, Club, Hotel, Hotel- Condo, Restaurant, Retail, Constr -Com Other = Bandshell, Beach, Public Property, etc.. Moise Cases by • Number of Cases Percentage of All Cases Valid Cases Percentage of Number of Cases Cases Non -Valid Cases Number of Percentage of Cases Cases APT 246 39.4% 65 26.4% 181 716% BAR 12 1.9% 6 50.0% 6 50.0% CLUBS 17 2.7% 2 11.8% 15 88.2% CONDO 133 21.3% 26 19.5% 107 80.5% CONDO -HOTEL 18 2.9% 3 16.7% 15 83.3% HOME 64 10.2% 17 26.6% 47 73.4% OTHER 55 8.8% 11 20.0% 44 2 RESTAURANT 35 5.6% 10 28.6% 25 71.4% RETAIL 4 0.6% 1 25.0% 3 75.0 HOTEL 41 6.6% 13 31.7% 28 68.3% Totals 625 100.0% 154 24.6% 471 75.4% Moise Cases by • •- Noise type TOTALS Valid Cases Non -valid Cases LOUD MUSIC 438 70.1% 118 26.9% 320 73.1% LIVE ENTERTAINMENT 1 0.2% 1 100.0% 0 0.0% BARKING DOG 73 11.7% 10 13.7% 63 86.3% CROWD NOISE 5 0.8% 0 5 CONSTRUCTION 98 15.7% 23 23.5% 75 76.5% OTHER 0 0.0% 0 #DIV /0 HONKING CARS /ALARMS 10 1.6% 2 20.0% 8 80.0% Totals 625 1 100.0% 1 154 1 24.6% 1 471 1 75.4 12/20/2012 Page 1 of 2 TOTAL VALID AND NON -VALID CASES Total 7a - lip lip -7a of the followin momin Monday 4 2.6% 2 Total 2 7a - tip lip - 7a of the folio ing morning) Percentage of total that occurred on that day of week Monday 39 6.2% 25 2&6% 64.1% 14 10.4% 35.9% 6.2% Tuesday 61 9.8% 32 5.8% 52.5% 29 5 47.5% 9.8% Wednesday 98 15.7% 50 18 51,0% 48 45 49.0% 15.7% Thursday 57 9.1% 33 35 57.9% 24 71.4% 42.1% 9.1% Friday 105 16.8% 45 55.2% 42.9% 60 5 % 16.8 % Saturday 163 26.1% 86 52.8% 77 47. 2% 26.1 Sunday Totals 102 625 16.3% 100.0% 73 344 71.6% 55.0% 29 281 28.4% 45.0% 1 16.3% VALID NON -VALID Total 7a - lip lip -7a of the followin momin Monday 4 2.6% 2 50.0% 2 50.0% Tuesday 14 9.1% 10 71.4% 4 2&6% Wednesday 16 10.4% 10 62.5% 6 37.5% Thursday 9 5.8% 4 44.4% 5 55.6% Friday 31 20.1% 13 41.9% 18 58.1% Saturda 45 29.2% 21 46.7% 24 53.3% Sunda 35 2Z7% 25 71.4% 1 10 28.6% Totals 1 471 r 100.07 85 55.2% 69 44.8% NON -VALID Time of Day - Total 7a - lip lip -7a of the followin momin Monday 35 7.4% 23 65.7% 12 34.3% Tuesday 47 10.0% 22 46.8% 25 532% Wednesday 82 17.4% 40 48.8% 42 51.2% Thursday 48 10.2% 29 60.4% 19 39.6% Friday 74 15.7% 32 43.2% 42 56.8% Saturda 118 25.1% 65 55.1% 53 44.9% Sunda 67 14,2% 48 71.6% 19 2&4% Totals 1 471 1 1000% 1 259 55.0% 212 45.0% Time of Day - Residential vs Commercial .Breakdown Totals Total Cases Valid Cases 625 153 24.5% Non -valid Cases 472 75.5% Anonymous Complainant ,Call Total 20,8% 7a -11 p ttp -7 a (of the following morning) RESIDENTIAL 443 70.9% 242 15 546% 201 45.4 % COMMERCIAL 127 20.3% 64 ,I nternal 504% 63 49.6% OTHER 55 1 8.8% 38 691% 17 30.9% Totals 625 100.0% 344 55.0% 281 45.0% of •• •• Complainants and with Anonymous • • .Breakdown Totals Total Cases Valid Cases 625 153 24.5% Non -valid Cases 472 75.5% Anonymous Complainant 438 91 20,8% 347 79.2% Anonymous with Contact made 20 5 71.0% 25.0% 15 75.0% Contact Information Provided 161 51 31.7% 110 68.3% ,I nternal 6 6 100.0% 1 0 0.0% 12/2012012 Page 2 of 2 ATTACHMENT H COMMERCIAL NOISE CASES Noise Data 07/01/2012 - 09/30/2012 (Q3 -2012) Total Cases Less Code or Complaint Calls Type PD Initiated 9.4% (Valid and Non -valid only) (Proactive) Received 127 6 121 Verbal 8 22.9% Written Warning 15 42.9% Violation 12 34.3% Total Valid Cases 35 100.0% ,Noise by . of % of Commercial Location Type Totals Cases Valid /Non -Valid Valid Non -Valid Type # 9.4% Valid Cases 35 27.6% Non -valid Cases 92 72.4% Total Valid and Non -Valid Cases = 127 100.0% Verbal 8 22.9% Written Warning 15 42.9% Violation 12 34.3% Total Valid Cases 35 100.0% ,Noise by . of % of Commercial Location Type Totals Cases Valid /Non -Valid Valid Non -Valid BAR 12 9.4% 6 50.0% 6 50.0% CLUBS 17 13.4% 2 11.8% 15 88.2% CONDO -HOTEL 18 14.2% 3 16.7% 15 83.3% RESTAURANT 35 27.6% 10 28.6% 25 71.4% RETAIL 4 3.1% 1 25.0% 3 75.0% HOTEL 1 41 32.3% 1 13 1 31.7% 28 68.3% Total 1 127 100.0% 1 35 1 27.6% 92 72.4% Moise Cases by • Noise Type •- Totals % of Commercial Cases Valid /Non -Valid Valid Non -valid LOUD MUSIC 108 85.0% 31 28.7% 77 71.3% LIVE ENTERTAINMENT 0 0.0% 0 - 0 - BARKING DOG 1 0.8% 0 0.0% 1 100.0% CROWD NOISE 1 0.8% 0 0.0% 1 100.0% CONSTRUCTION 16 12.6% 4 25.0% 12 75.0% OTHER 0 0.0% 0 - 0 - HONKING CARS /ALARMS 1 0.8% 0 0.0% 1 100.0% Totals 1 127 1 100.0% 35 27.6% 92 72.4% Completed by RSA and RM SOURCE: Permits Pius 12/20/2012 Page 1 of 2 of D, Day of o TOTAL VALID AND NON -VALID CASES VALID Total 7a - 11p 11p - 7a of the following morning) Percentage of total that occurred on that day of week Monday 3 2 66.7% 1 33.3% 2.4% Tuesday 14 6 42.9% 8 57.1% 11.0% Wednesday 32 15 46.9% 17 53.1% 25.2% Thursday 7 4 57.1% 3 42.9% 5.5% Friday 13 5 38.5% 8 61.5% 10.2% Saturday 35 19 54.3% 16 45.7% 27.6% Sunday Totals 23 127 13 64 56.5% 50.4% 10 1 63 43.5% 49.6% 18.1% VALID NON -VALID Total 7a - 11p 11p - 7a (of the following morning) Monday 1 2.9% 1 100.0% 0 0.0% Tuesday 3 8.6% 1 33.3% 2 66.7% Wednesday 5 14.3% 3 60.0% 2 40.0% Thursday 2 5.7% 1 50.0% 1 50.0% Friday 1 5 1 14.3% 2 40.0% 3 60.0% Saturday 10 28.6% 3 30.0% 7 70.0% Sunday 9 25.7% 5 55.6% 4 44.4% Totals 35 100.0% 16 45.7% 19 54.3% NON -VALID I 'Breakdown of Calls with Total 7a - 11p 11p - 7a (of the foil Ing morning) Monday 2 2.2% 1 50.0% 1 50.0% Tuesday 11 12.0% 5 45.5% 6 54.5% Wednesday 27 29.3% 12 44.4% 15 55.6% Thursday 5 5.4% 3 60.0% 2 40.0% Friday 1 8 1 8.7% 3 1 37.5% 1 5 1 62.5% Saturday 25 27.2% 16 64.0% 9 36.0% Sunday 14 15.2% 8 57.1% 6 42.9% Totals 92 100.0% 48 52.2% 44 47.8% I 'Breakdown of Calls with Identified Complainants Total Cases and with Anonymous Valid Cases Complainants Non -valid Cases Total Complaints 127 35 27.6% 92 72.4% Anonymous Complainant 97 76.4% 18 18.6% 79 81.4% Anonymous with Contact made 2 1.6% 1 - 1 50.0% Contact Information Provided 1 22 17.3% 10 45.5% 1 12 54.5% Internal (Proactive) 1 6 4.7% 6 100.0% 1 0 0.0% Completed by RSA and RM SOURCE: Permits Plus 12/20/2012 Page 2 of 2