LTC 273-2013 Cleanliness IndexM MIAMI BEACH
OFFICE OF THE CITY MANAGER
LTC # X 2c� i
LETTER TO COMMISSION
TO: Mayor Matti Herrera Bower and Me bets of th City Commission
FROM: Jimmy L. Morales, City Manager
DATE: August 7, 2013
SUBJECT: Cleanliness Index & Assessment ogram Results for FY 2012/13 Quarter 3
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The purpose of this Letter to Commission is to communicate the results of the award
winning Cleanliness Index and Assessment program from FY2012/13 Quarter 3 (April 1,
2013 to June 30, 2013).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, litter/ garbage cans /dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services.
During FY 2006/07, the City tightened the target for the Citywide and area- specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same through FY 2007/08, FY
2008/09, FY 2009/10, FY 2010/11, FY 2011/12 and FY 2012/13. As important, the City also
has a goal to ensure that 90 percent of assessments score 2.0 or better.
Summary of the Cleanliness Assessment Results FY 2012/13 Quarter 3
Overall, the citywide cleanliness index improved during FY 2012/13 Quarter 3 by 37.1%
when compared to the same quarter in FY2005/06 (the first year the program was
implemented) and improved when compared to the same quarter in FY2011/12 by 9.0 %. In
general, the City's cleanliness has steadily progressed as evidenced by the index, anecdotal
information, and results of our most recent resident survey. \, with 91.9% of all public area
assessments scoring 2.0 or better (target =90 %). However, cleanliness remains a top
priority for the City.
Positive and Improved Areas in FY 2012/13 Quarter 3
Alleys Overall scores in alleys improved 4.7% when compared to the prior quarter
and 11.5% when compared to the prior FY quarter. Increased inspections by code
compliance staff implemented in 04 of the prior fiscal year has contributed to
improved overall score and a decrease in illegal dumping across the beach.
However, the alley cleanliness rating at 1.61 remains among the poorest citywide.
Litter and trash on the ground appear to be the issue in the North Beach area.
• Parks Overall scores improved by 9.2% when compared to the same quarter in
FY2011/12. Parks continues to work with the Homeless Outreach team to address
specific issues in parks located in the South Beach area.
Waterways - Overall scores improved by 46.8% when compared to the same
quarter in FY2005/06, but this continues to be an area of focus as scores remain
amongst the lowest when compared to all assessment areas. Waterways improved
by 18.3% when compared to the same quarter in FY2011/12. Organizational
Development has provided training to contracted staff regarding the cleanliness
index, to increase awareness of program factors. Scores continue to improve from
prior years, with Sanitation monitoring the contractor.
• Parking Lots - Overall, scores improved by 3.1% when compared to the same
quarter in FY2011/12. As of October 1, 2012, two (2) full crews are servicing select
parking across lots across Miami Beach seven (7) days a week. Sanitation will
continue to monitor and adjust as needed.
Areas of Focus
Streets Streets improved by 7.9% when compared to the same quarter in
FY2011/12. Streets in the North Beach area declined by 17.0% when compared to
the prior quarter, specifically residential areas with a 38.9% decline when compared
to the prior quarter. Sanitation has adjusted crew scheduling to address North
Beach issues in the morning, both during the week and weekend hours, and will
continue to monitor the North Beach issue.
• Sidewalks Sidewalks across the Beach improved 11.4% when compared to the
same quarter in FY2011/12. Sidewalks in residential areas in North Beach declined
by 15.7% when compared to the prior quarter; however, approximately 97.1% of
residential sidewalks are exceeding the established target. The adjusted crew
scheduling mentioned above impacts sidewalks along with streets.
Beaches - Scores declined for those areas covered by Miami Beach staff by 12.5%
when compared to the prior quarter and 0.7% when compared to the prior FY
quarter. Areas covered by Miami Dade County (MDC) declined by 11.7% compared
to the prior quarter and 13.3% compared to the prior FY quarter. Cleanliness of
beaches remains a priority, with multiple departments collaborating to address
issues. Prior improvements, which include increased number of garbage cans in
high traffic areas and the use of larger cans (45 gallons to 70 gallons) have helped to
sustain beach cleanliness, although cleanliness in the North Beach and Middle
Beach areas covered by MDC has declined by 12.7% and 19.0% respectively when
compared to the prior FY quarter.
Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2012 survey, residents and businesses rated cleanliness as the
number one service the City should strive not to reduce. The City has implemented
increases in service levels and community satisfaction levels have improved. Overall scores
have improved by 24.2% from FY2005/06 to FY2011/12.
Next Quarter Assessments
City employees and Neighborhood Leadership Academy alumni and residents are
conducting cleanliness assessments every quarter. If you or any member of your staff is
interested in participating in the City's Public Area Cleanliness Program, please contact Dr.
Leslie Rosenfeld with Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
Mark Taxis, Assistant City Manager
Kathie G. Brooks, Assistant City Manager
Dr. Leslie Rosenfeld, Organization Development
Eric Carpenter, Public Works Director
Kevin Smith, Parks and Recreation Director
Saul Francis, Parking Director
Mariano Fernandez, Building Director
Hernan Cardeno, Code Compliance Division Commander
Robert Santos - Alborna, Code Compliance Division Director
Al Zamora, Sanitation Division Director
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