The URL can be used to link to this page

LTC 202-2014 2014 Community Survey Results ID MIAMI BEACH City of Miami Beach, 1700 Convention Center Drive,Miami Beach, Florida 33139,www.miamibeachfl.gov - LETTER TO COMMISSION_ �2q2-*14 TO: Mayor Philip Levine and Members o the City C mission --� C_; FROM: Jimmy L. Morales, City Manager DATE: June 11, 2014 SUBJECT: 2014 Community Survey Results The purpose of this Letter to Commission is to transmit the results of the 2014 City of Miami Beach Community Satisfaction Survey Report inclusive of consultant strategic recommendations. The 2014 residential and business surveys, conducted by Kerr and Downs Research, are the City's fifth set of comprehensive statistically valid community satisfaction surveys since 2005. In 2005, the City formalized the performance-based approach for allocating resources based both on the City's Strategic Plan priorities and on supporting department work plans based on the City's Excellence Model. The City's Excellence Model is a strategic measurement-based model for continuous improvement. It is driven by the City's Vision, with priorities established at the strategic level based on customer input and environmental scan information. A key component of this process is the Community Satisfaction Survey. The first sets of community surveys were conducted in 2005 and 2007. These were followed by focus groups in 2006 and 2008 to get more in-depth information on issues identified through the surveys. Additional surveys were conducted in 2009 and 2012. The 2014 survey built on previous surveys in that many questions asked in previous studies were included in the 2014 study so comparisons could be examined over time. Since issues and priorities change over time, some new questions were added and some questions were revised in the 2014 study. Due to the large sample size (1,851 residents and 964 businesses) sampling errors are minimal and the results can be extrapolated to all residents and all businesses in the City of Miami Beach. This survey represents the most exhaustive and representative feedback City government receives from residents and businesses. Residents and business owners were brutally honest in their ratings; nonetheless: 4 out of 5 residents and business owners would recommend the City of Miami Beach, and, ® Residents rate the quality of life as very high. Responses to many questions in the survey are highly correlated, i.e., if traffic is an issue (as it is to a majority of residents), then ratings of other City services are influenced. Residential ratings for quality of life and City services were down from 2012, although still high at 77%, with the percentage of residents who would recommend Miami Beach as a place to live trending up at 81%. Unlike the residential survey, the overall snapshot of business ratings of the City were, on the whole, not significantly different from the 2012 ratings, with a substantial number of 2014 Community Survey Results Page 2of2 services received positive ratings ranging from 70% to 95% of businesses. City services that received comparatively high percentages of positive resident ratings of excellent or good included: • Quality of beaches (82%) • Playground appearance (81%) • Appearance & maintenance of public buildings (79%) • Recreation programs (79%) • Garbage &trash collection (79%) • Park maintenance (76%) • Fire department (93%), Emergency Medical Response (92%), and Ocean Rescue (88%) • Neighborhood safety daytime (98%) and night-time (88%) The following areas for residents declined significantly or rated negatively: • Storm drainage (25% excellent or good in 2014 compared to 37% in 2012) • Public schools (75% rating excellent or good in 2014 compared to 90% in 2012) • Traffic flow(16% rating excellent or good in 2014 compared to 23% in 2012) • Road conditions (32% excellent or good in 2014 compared to 44% in 2012) • Overall satisfaction with City customer service (62% excellent or good in 2014 compared to 71% in 2012) Services that received comparatively high percentages of positive ratings from both residents and businesses include: • Appearance and maintenance of public buildings (79% of residents and businesses rating excellent or good) • Quality of beaches (82% of residents and businesses rating excellent or good) • Park maintenance (82 % of residents and 86% of businesses rating excellent or good) • Garbage and trash collection (79% of residents and 72% of businesses rating excellent or good) The intended purpose of the surveys is to gather general feedback and input from our residents and businesses on their level of satisfaction with the services we provide, as well as to continue to refine priority areas for the organization to focus on, and actionable recommendations for improvements to our services. Our contract with Kerr & Downs Research provides for an in- depth presentation on all survey information. If you have any questions or need additional information, please feel free to contact me. Attachment K /LD C M B ITYOFIAMIEACH C S S F R OMMUNITYATISFACTIONURVEYINALEPORT 2014 C M B ITYOFIAMIEACH C S S F R OMMUNITYATISFACTIONURVEYINALEPORT 2014 Project Directors: Phillip E. Downs, Ph.D. Table of Contents Contents Introduction 1 Format of Report & Interpretation of Data 5 Executive Summary 9 Methodology 21 Predictive Analytics 25 Residential Survey: Quality of Life 35 Residential Survey: City Services 47 Residential Survey: Historic Preservation & Development 77 Residential Survey: Transportation & Parking 81 Residential Survey: Safety 91 Residential Survey: Culture/Enertainment/Tourism 101 Residential Survey: Economy/Taxes 119 Residential Survey: Communication 123 Residential Survey: Customer Service 131 Residential Survey: Website 139 Residential Survey: Demographics 143 Normative Comparison 151 Business Survey: City Services 159 Business Survey: Planning/Zoning/Construction 175 Business Survey: Historic Preservation & Development 181 Business Survey: Transportation & Parking 185 Business Survey: Safety 193 Business Survey: Culture/Entertainment/Tourism 203 Business Survey: Economy/Taxes 213 Business Survey: Communication 219 Business Survey: Customer Service 227 Business Survey: Website 239 Business Survey: Code Regulations 243 Business Survey: City Government 271 Business Survey: Demographics 281 Questionnaires 287 Appendix A: Residential Key Drivers 289 Appendix B: Business Key Drivers 301 Appendix C: Demographic Differences 315 Appendix D: Residential Past Data 327 Appendix E: Business Past Data 387 Kerr & Downs Research City of Miami Beach Community Satisfaction Final Report Introduction Introduction This report presents the results of the 2014 City of Miami Beach adjustments. " Quality of life " City services " City services 3 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Format of Report & Interpretation of Data Format of Report & Interpretation of Data " Business data for past and present studies by zones minimal. 7 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Executive Summary Executive Summary 2014 than in 2012. levels. 102014 City of Miami Beach Community Satisfaction Final Report Kerr & Downs Research Executive Summary commercial areas. 11 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Executive Summary " Been in business 12 years " 57% Male 122014 City of Miami Beach Community Satisfaction Final Report Kerr & Downs Research Executive Summary Quality of life measuresHistoric trend 12 Quality of life77 1 47 Recommend Miami Beach77 City servicesHistoric trend 74 Street cleanliness in commercial areas 57 25 50 71 Quality of beachesStable Stable 70 Stable 42 75 Stable 75 ---- Historic trend development 74 Stable55 Historic trend Stable74 11Stable11 Stable4 24Stable27 44 Stable 4045 Stable Stable40 shade trees 13 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Executive Summary trolley cars Stable vehicle lanes lanes SafetyHistoric trend Stable Stable Stable Stable Stable Stable Stable Stable Culture, entertainment, tourismHistoric trend 57 Stable 71 71 ---- 1 ---- ---- Theatre ---- ---- -- 57-- -- -- -- -- 42-- -- -- 27-- 142014 City of Miami Beach Community Satisfaction Final Report Kerr & Downs Research Executive Summary -- 55Stable57 70 Historic trend Stable Capital improvement projects77 Historic trend -- --Stable25 25-- 20--Stable 75 Contacted the City in the past year50--45 50--42 20-- 7--Stable10 permit --Stable7 --Stable --Stable 12--Stable Customer serviceHistoric trend 70 Competency of City customer service 7175 71 Historic trend 5055 50% Hispanics born in Cuba Household income Married 51% 15 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Executive Summary Summary of Business Survey City services Historic trend 1 Street cleanlinessStable 1 Stable Stable Appearance & maintenance of public Quality of beaches Stable 74 public places 72Stable71 ---- Historic trend Inspected for license51------ Inspected for property maintenance------ ------ 24------ Inspected for site plans------ ------ ------ Inspected for noise10------ 71Stable Historic trend development 77 Stable Historic trend 52Stable52 customers Stable employees 40 40 25 SafetyHistoric trend 7771 Stable Stable Stable Stable Stable 162014 City of Miami Beach Community Satisfaction Final Report Kerr & Downs Research Executive Summary Stable 72 Culture, entertainment, tourismHistoric trend 71Stable Stable 57 72 Stable Historic trend 54Stable52 ---- success of your business Tourism adds to the success of your business70 Historic trend --24 --22 17--Stable17 City 12--Stable --17 Stable Contacted the City in the past year51-- --Stable --Stable15 14--Stable15 permit 10--Stable10 -- --Stable12 21--Stable Customer serviceHistoric trend Stable Stable 74 Stable Stable requests Stable service Stable Historic trend Stable 17 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Executive Summary Historic trend 47--55 three years 71 courteous & professional 7470 Stable Stable Stable Stable54 concerns -- years Stable & professional Stable Stable Stable Stable Stable ------ three years 72---- 74---- courteous & professional 74---- ---- department 74---- 74---- 70---- concerns Historic trend Stable services Stable business Stable Recommend Miami Beach as a place to run 70 a business ---- 182014 City of Miami Beach Community Satisfaction Final Report Kerr & Downs Research Executive Summary 41 57 rent 51 insurance ---- 77---- 47% 12 years 5 employees Annual sales Male57% 19 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Methodology Methodology " Sample size " Data analysis Business Survey cellular or landline telephones. Business Survey 222014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Methodology 33,27238095% 3,42234695% 31,03938095% 10,579371 13,54337495% 91,8551,851 1,57130995% 1,44730495% 4,00435195% 7,002964 rarely use them. 23 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Methodology ensure validity of results. Standardized Survey Interviewing on the pre-test analysis. Data Analysis 242014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Predictive Analytics Predictive Analytics " Quality of life in Miami Beach provide " Miami Beach as a place to run a business business provide 262014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Predictive Analytics Drivers of residents ratings of living in Miami Beach Children in public school Satisfaction with local schools Caucasian Satisfaction with the cleanliness & maintenance of the City Hispanic Satisfaction with code enforcement & regulation Age Rating of living in Miami Beach Availability of parking Household income Positive experiences with City officials Males Green lines denote positive relationships. For example, as satisfaction with local schools increases, the rating of living in Miami Beach increases. Red lines denote negative relationships. For example, as household income increases, satisfaction with local schools decreases. The width of the line denotes the strength of the relationship. 27 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Predictive Analytics Caucasian residents Hispanic residents As income increases, Male residents 282014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Predictive Analytics Drivers of residents ratings of value of City services Satisfaction with local schools Children in public school Satisfaction with the cleanliness & Hispanic maintenance of the City Positive experience interacting with City officials Length of residence in Value of City services Miami Beach Emergency services Age Satisfaction with code enforcement & development Household income Green lines denote positive relationships. For example, as satisfaction with local schools increases, the rating for the va City services increases. Red lines denote negative relationships. For example, as household income increases, satisfaction with local schools decreases. The width of the line denotes the strength of the relationship. 29 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Predictive Analytics Hispanic residents As income increases, 302014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Predictive Analytics Drivers of businesses ratings of Miami Beach as a place to run a business Satisfaction with code enforcement & development Years in Miami Beach Importance of tourism & beaches Positive experiences with City officials Gross annual Rating of Miami Beach sales/revenue as a place to run a Traffic flow in Miami business Beach Satisfaction with emergency services My employees and I feel safe Number of locations in Miami Beach Green lines denote positive relationships. For example, as satisfaction with code enforcement & development increases, the rating for Miami Beach as a place to run a business increases. Red lines denote negative relationships. For example, as the number of locations within the city increases, satisfaction with emergency services decreases. The width of the line denotes the strength of the relationship. 31 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Predictive Analytics As years in Miami Beach increases, " Importance of tourism and beaches decreases As annual sales and revenue increases, As the importance of tourism and beaches increases, " Code enforcement and development " Customer service " Safety 322014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Predictive Analytics 33 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Predictive Analytics As years in Miami Beach increases, As annual sales and revenue increases, " Code enforcement and development " Customer service " City cleanliness and maintenance 342014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Quality of Life Residential Survey: Quality of Life Quality of Life " Quality of life in Miami Beach Quality of life in Miami Beach. How to improve the quality of life in Miami Beach. How to improve the quality of life in your area of Miami Beach. Historical rating of Miami Beach. Likelihood of recommending Miami Beach. 362014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Quality of Life 1 89% 85% 77% Excellent + good Fair + poor 23% 15% 11% 2009 2012 2014 Good Total 47%7% Condo Corridor 45%5% Mid Beach 7% 25%51% South Beach & 44% Belle Isle 47%11% 37 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Quality of Life 124 382014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Quality of Life 39 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Quality of Life 402014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Quality of Life 12 Parking and traffic 23% Improving infrastructure 19% Construction/building department/permit issues 9% Public transportation 8% City maintenance/cleanliness 7% Lack of enforcement in general 5% Crime and safety issues 4% Homelessness 3% Noise 3% Events for residents, Convention Center renovation 3% Sustainability and green space 3% Issues with law enforcement 3% Schools 2% Responsible taxation and spending 2% Customer service 2% Rising sea levels 2% Other 8% No issues 19% 41 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Quality of Life 422014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Quality of Life 43 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Quality of Life 1 Better than a few years ago 47% Worse than a few years ago 39% 38% 37% About the same as it was a few 32% 30% 29% years ago 24% 21% 2009 2012 2014 Total Condo Corridor Mid Beach 21%41% South Beach & 41% Belle Isle 40%27% 442014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Quality of Life 1 81% 78% 77% Definitely would + probably would 2 Hard to say Would probably not + would definitely not 19% 13% 12% 10% 10% 2009 2012 2014 Total 40%41% Condo Corridor 41% Mid Beach 40%15% 42%40%4% South Beach & 41% Belle Isle 5% 45 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: City Services Residential Survey: City Services City Services " Cleanliness of City streets " Quality of beaches " Sustainability " Areas that need to be improved " Code enforcement Public schools. Cleanliness of Neighborhood City streets. Cleanliness of City streets in business areas. Cleanliness of canals/waterways. 1 Storm drainage. Beach & Belle Isle residents did so. Sidewalks. 482014 City of Miami Beach Community Satisfaction Final Report Kerr & Downs Research Residential Survey: City Services Street lighting. Beach residents. Maintenance of public buildings. Quality of beaches. Recreation programs. 2 Playgrounds. Maintenance of parks. Landscape maintenance. Garbage collection. Dealing with homelessness. 4 Sustainability. sustainable city. 5 2 3 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report 49 Residential Survey: City Services Areas that need to be improved. need of improvement Performance vs. expectations. Code enforcement. 7 Neighborhood noise. Rising sea levels. 7 502014 City of Miami Beach Community Satisfaction Final Report Kerr & Downs Research Residential Survey: City Services 1 90% 75% Very satisfied + satisfied Neither satisfied nor dissatisfied Dissatisfied + very dissatisfied 17% 8% 7% 4% 2012 2014 Total 47%14% Condo Corridor 5%24%0% Mid Beach 24%54%7%14%1% 25%42%10%4% South Beach & 57%20%7% Belle Isle 42%2%2% Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 51 Residential Survey: City Services 1245 Weak overall 29% Poor quality of staff 17% Weak curriculum 10% Schools/class sizes are too large 7% Violence/lack of discipline 6% Not enough schools to choose from 5% Not enough practical/ life skills 4% Weak parent-teacher communication 3% Infrastructure 3% Weak student-teacher communication 3% Gifted vs typical student issues 3% Jurisdiction issues 2% Lack of quality education for special needs 2% Too much emphasis on standardized testing 2% Other 7% Don't know 3% - 522014 City of Miami Beach Community Satisfaction Final ReportKerr & Downs Research Residential Survey: City Services Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report 53 Residential Survey: City Services YesNo Total14% Condo Corridor7% Mid Beach77% 14% South Beach & Bella Isle Total45%14% 11%14% Middle14%54%5%24% 24%2%5%4% 542014 City of Miami Beach Community Satisfaction Final Report Kerr & Downs Research Residential Survey: City Services 1 75% 74% 71% 69% 68% 61% Excellent + good Fair + poor 39% 33% 31% 29% 26% 25% 2009 2012 2014 2009 2012 2014 Cleanliness of streets inCleanliness of streets in Good Total 24%44%14% Condo Corridor 25%50%15%10% Mid Beach 42%21%11% 22%44%15% South Beach & 17%45%14% Belle Isle Good Total 15%25%14% Condo Corridor 54%20%11% Mid Beach 44%11% 24%12% South Beach & 11% Belle Isle 41%22%20% Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 55 Residential Survey: City Services 1 61% 57% 53% 47% Excellent + good 43% Fair + poor 39% 2009 2012 2014 Good Total 10% Condo Corridor 12%22% Mid Beach 20% 11%42%25% South Beach & Belle Isle 11%41%15% 562014 City of Miami Beach Community Satisfaction Final ReportKerr & Downs Research Residential Survey: City Services 1 74% 63% 56% Excellent + good 44% Fair + poor 37% 25% 2009 2012 2014 Good Total 5%20%21% Condo Corridor 7%22%21%50% Mid Beach 12%25% 20% South Beach & 4%14% Belle Isle 2%22%21%55% Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 57 Residential Survey: City Services 1 64% 58% 50% 50% Excellent + good 42% Fair + poor 36% 2009 2012 2014 Good Total 11%27% Condo Corridor 14%51%21%15% Mid Beach 44%22%21% South Beach & 7%24% Belle Isle 27%27% 582014 City of Miami Beach Community Satisfaction Final ReportKerr & Downs Research Residential Survey: City Services 1 78% 71% 65% Excellent + good Fair + poor 35% 29% 22% 2009 2012 2014 Good Total 47%20%15% Condo Corridor 50%20%7% Mid Beach 44%20% 12% South Beach & 17%50%20%14% Belle Isle 21% Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 59 Residential Survey: City Services 1 87% 87% 79% Excellent + good Fair + poor 21% 13% 13% 2009 2012 2014 Good Total Condo Corridor 17%2% Mid Beach 17%57% 21% South Beach & 17%4% Belle Isle 21%15%5% 602014 City of Miami Beach Community Satisfaction Final ReportKerr & Downs Research Residential Survey: City Services 1 84% 83% 82% Excellent + good Fair + poor 19% 17% 16% 2009 2012 2014 Good Total 15%4% Condo Corridor Mid Beach 22%55%20%2% 55%11%4% South Beach & 54%14% Belle Isle 55% Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 61 Residential Survey: City Services 1 85% 85% 79% Excellent + good Fair + poor 21% 15% 15% 2009 2012 2014 Good Total 25%54%15% Condo Corridor 25%54%15%5% Mid Beach 24%52%5% 15%7% South Beach & 21%5% Belle Isle 25%55%11% 622014 City of Miami Beach Community Satisfaction Final ReportKerr & Downs Research Residential Survey: City Services 1 87% 84% 81% Excellent + good Fair + poor 19% 14% 13% 2009 2012 2014 Good Total 24%57%15%4% Condo Corridor 15% Mid Beach 14% South Beach & 25%55%4% Belle Isle 55%4% Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 63 Residential Survey: City Services 1 85% 82% 76% Excellent + good Fair + poor 23% 17% 15% 2009 2012 2014 Good Total 21%55%4% Condo Corridor Mid Beach 57%20%4% 52%20%4% South Beach & 17%5% Belle Isle 52%24% 642014 City of Miami Beach Community Satisfaction Final ReportKerr & Downs Research Residential Survey: City Services 1 83% 79% 70% Excellent + good Fair + poor 30% 21% 17% 200920122014 Good Total 21%21% Condo Corridor 52%21% Mid Beach 21%44%27% 22%14%10% South Beach & 10% Belle Isle 41%10% Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 65 Residential Survey: City Services 1 83% 81% 79% Excellent + good Fair + poor 21% 18% 17% 2009 2012 2014 Good Total 24%55%14%7% Condo Corridor 22%11%7% Mid Beach 52%12%4% 25%50% South Beach & 20%55% Belle Isle 662014 City of Miami Beach Community Satisfaction Final ReportKerr & Downs Research Residential Survey: City Services 1 63% 57% 56% Excellent + good 44% 42% Fair + poor 37% 2009 2012 2014 Good Total Condo Corridor Mid Beach 25% South Beach & 5% Belle Isle 4%40% Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 67 Residential Survey: City Services 1 66% 59% Excellent + good 42% Fair + poor 34% 2012 2014 Good Total Condo Corridor 10%21% Mid Beach 42%15% 47%12% South Beach & 44%27% Belle Isle 14%24% 682014 City of Miami Beach Community Satisfaction Final ReportKerr & Downs Research Residential Survey: City Services Areas that need to be improved 1 2 2 16% South Beach 15% 17% Washington Avenue 14% 13% North Beach 13% Collins Avenue 8% Alton Road 6% Traffic/parking/street repairs 5% Parks/beaches 5% 2% Lincoln Road 4% 71st 2012 4% 7% 2014 Miami Beach at large 4% Ocean Drive 3% Dont know 3% 2% Mid Beach 2% Homelessness 2% Trash/litter 2% West Avenue 1% Too noisy 1% 1% Other 5% YesNo Total 74% Condo Corridor Mid Beach 74% 27% South Beach & 21% Belle Isle 72% Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 69 Residential Survey: City Services 1 75% 67% 58% Excellent + good 42% Fair + poor 33% 25% 2009 2012 2014 Good Total 11%47%12% Condo Corridor 50% Mid Beach 10%11% 11%47%12% South Beach & 11%14% Belle Isle 11% 702014 City of Miami Beach Community Satisfaction Final ReportKerr & Downs Research Residential Survey: City Services 12 64% 62% 61% About right Too little Too much 23% 23% 21% 17% 15% 13% 2009 2012 2014 Total 15% Condo Corridor 15%12% Mid Beach 24% 25%15% South Beach & 25%14% Belle Isle 27%57% Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 71 Residential Survey: City Services 12 Lack of enforcement in general 25% Maintenance, cleanliness, and beautification 21% Noise 21% Parking, traffic, and infrastructure 16% Poor customer service 12% Issues with law enforcement 10% Construction/building department issues 4% Safety concerns 3% Corrupt local government 3% Animal issues 2% Homelessness 1% Too many rules 1% Other 1% 124 Enforcement is too strict 18% Too many rules 15% Construction, building department, and permit issues 11% Parking, traffic, and infrastructure 9% Issues with law enforcement 7% Consistency in citations and inspections 4% Corrupt local government 4% Maintenance, cleanliness and beautification 2% Poor customer service 1% Noise 1% Animal issues 1% Other 3% 722014 City of Miami Beach Community Satisfaction Final ReportKerr & Downs Research Residential Survey: City Services 1 75% 75% 69% Acceptable A bit too much Way too much 18% 15% 14% 13% 12% 10% 2009 2012 2014 Total Condo Corridor 17%14% Mid Beach 14% 7% South Beach & 21% Belle Isle 25%15% Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 73 Residential Survey: City Services 12 Traffic noise 28% Loud music/parties 15% Construction zone noise 15% Too much noise in general 12% Tourists/hotels 8% Loud bar/nightclub/restaurant near neighborhood 5% Loud neighbors 5% Beach crowd 3% Early garbage collection vehicles/cleaning trucks 2% Teenagers/kids 2% Police/fire trucks/etc. noise 2% Pets 1% Events 1% Boats 1% Other 4% 124 742014 City of Miami Beach Community Satisfaction Final ReportKerr & Downs Research Residential Survey: City Services 1 87% Support Oppose 13% 2014 Oppose Total Condo Corridor 11% Mid Beach 12% South Beach & 15% Belle Isle Kerr & Downs Research2014 City of Miami Beach Community Satisfaction Final Report 75 Residential Survey: Historic Preservation & Development Residential Survey: Historic Preservation & Development Historic Preservation & Development Citys performance in historic preservation. 1 Regulation efforts. 2 1 2 782014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Historic Preservation & Development 1 78% 77% 74% Very effective + somewhat effective Neither effective nor ineffective Somewhat ineffective + very ineffective 23% 16% 11% 11% 10% 2009 2012 2014 Total 10%11%5% Condo Corridor 52%7%1% Mid Beach 17%42%15%11% 24%14%14%5% South Beach & 50%5%7% Belle Isle 51%7%11%4% 79 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Historic Preservation & Development 1 55% 53% About right 48% Too strict 37% Too lax 31% 30% 23% 14% 10% 2009 2012 2014 Total 10% Condo Corridor Mid Beach 40%11% South Beach & 57% Belle Isle 45% 802014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Transportation & Parking Residential Survey: Transporation & Parking Transportation & Parking Primary mode of transportation. - Parking availability. Condition of streets. Alternative transportation methods. 1 Availability of bike paths/lanes. Reducing on-street parking on main streets for alternative trans streets than did so in 2012. 1 circulators. 822014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Transporation & Parking 83 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Transporation & Parking 1 200920122014 Car71%74% 11%11% 4%4% 14%5% 1%1%2% Mopeds 1%1%0% 2%0%0% 0%1%1% 1%0%1% Car72% 11%5%4%25%15% 4%10%10%5% 5%5%2%7% 2%0%0%2%2%5% Mopeds 0%1%0%0%1%1% 0%0%0%0%0%1% 1%0%0%1%1% 1%2%1%1%0%0% 842014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Transporation & Parking 1 77% 75% 70% Too little Too much About right 27% 24% 19% 3% 1% 1% 2009 2012 2014 Total 75%1%24% Condo Corridor 1% Mid Beach 1% 1% South Beach & 2%22% Belle Isle 0%27% 85 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Transporation & Parking 1 84% 77% 69% Excellent + good Fair + poor 31% 23% 16% 2009 2012 2014 Good Total 1%15%24% Condo Corridor 1% Mid Beach 1%20% 2%21% South Beach & 2% Belle Isle 1%24% 862014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Transporation & Parking 1 65% 56% 55% Excellent + good 45% 44% Fair + poor 32% 2009 2012 2014 Good Total Condo Corridor 27% Mid Beach 4%27%2% 10%20%4% South Beach & 4%20%47% Belle Isle 45%2% 87 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Transporation & Parking 1 20144%2%2% 20122%2%5% 52%17%7%10% Total 4%2%2% Condo Corridor52%25%2%2%2% Mid Beach41%24%25%7%4% 54%2%0%2% South Beach & 27%1%2% Belle Isle 50%2%2%1% 882014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Transporation & Parking 1 64% Too few 50% 48% 45% Too many 40% About right 32% 9% 7% 4% 2009 2012 2014 Total 50%40% Condo Corridor 44% Mid Beach 14% 44%11% South Beach & Belle Isle 5% 89 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Transporation & Parking 1 43% Bike lanes 46% 40% Shade trees/more landscaping 43% 34% Trolley cars 38% 2012 Rapid or express train 38% 2014 35% More vehicle travel lanes 36% 31% Wider sidewalks 36% 28% Bus lanes 32% Total Condo Corridor 44%40%41% Mid Beach 27% 40%42% South Beach & 51%40%40% Belle Isle 41% 902014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Safety Residential Survey: Safety Safety Police. Emergency medical response. 1 zones. Fire department. 2 Ocean rescue. Emergency preparedness. 4 in Condo Corridor. Neighborhood safety during the day. Neighborhood safety during the night. Corridor. Commercial area safety at night. 1 2 4 922014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Safety 1 84% 67% 66% Excellent + good Fair + poor 33% 33% 16% 2009 2012 2014 Good Total 25%42%20% Condo Corridor 42%14% Mid Beach 25%20% 44%17% South Beach & 25% Belle Isle 24%17% 93 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Safety 1 96% 92% 89% Excellent + good Fair + poor 11% 9% 4% 2009 2012 2014 Good Total 45%47%7%2% Condo Corridor 52%4%1% Mid Beach 2% 54%1% South Beach & 47%45%5% Belle Isle 51%1% 942014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Safety 1 97% 93% 91% Excellent + good Fair + poor 9% 6% 3% 2009 2012 2014 Good Total 47%5%1% Condo Corridor 50%44%5%1% Mid Beach 44%1% 45%51%1% South Beach & 54%40%5%2% Belle Isle 41%1% 95 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Safety 1 95% 88% 86% Excellent + good Fair + poor 14% 12% 5% 2009 2012 2014 Good Total 10%2% Condo Corridor Mid Beach 51%12%4% 11%1% South Beach & 44%45% Belle Isle 54%11%1% 962014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Safety 1 92% 84% 83% Excellent + good Fair + poor 17% 15% 8% 2009 2012 2014 Good Total 12% Condo Corridor 2% Mid Beach 22%4% 57%2% South Beach & 51%11%5% Belle Isle 22%4% 97 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Safety 1 98% 98% 96% Very safe + somewhat safe Somewhat unsafe + very unsafe 4% 2% 2% 2009 2012 2014 Total 77%21%1%1% Condo Corridor 20%0%0% Mid Beach 75%24%1%0% 1% South Beach & 17%1%1% Belle Isle 14%1%1% 982014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Safety 1 91% 90% 88% Very safe + somewhat safe Somewhat unsafe + very unsafe 12% 10% 9% 2009 2012 2014 Total 51%10%2% Condo Corridor 1% Mid Beach 42%1% 14% South Beach & Belle Isle 44%41%12% 99 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Safety 1 88% 85% 85% Very safe + somewhat safe Somewhat unsafe + very unsafe 15% 15% 12% 2009 2012 2014 Total 12% Condo Corridor 45%41%12%1% Mid Beach 12% 14%4% South Beach & 11%4% Belle Isle 57% 1002014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Culture/Enertainment/Tourism Residential Survey: Culture/Entertainment/Tourism Culture, Entertainment & Tourism " Adequacy of the number of museums Number of museums. Number of cultural activities. Number of family friendly activities. Number of major events. Number of restaurants. Number of bars and nightclubs. 1 Attendance at various venues. 1 1022014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Culture/Entertainment/Tourism Visited various business districts. 2 Addressing residents needs during events. - major events. Tourisms impact on quality of life. 2 103 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Culture/Entertainment/Tourism 1 61% 57% Too few Too many 40% Right amount 34% 29% 4% 3% 2009 2012 2014 2 Total 40%57% Condo Corridor 2% Mid Beach 1% 47%50% South Beach & 4% Belle Isle 40%7% 1042014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Culture/Entertainment/Tourism 1 67% 65% 59% Too few Too many Right amount 30% 27% 24% 6% 4% 2009 2012 2014 2 Total 4% Condo Corridor 71% Mid Beach 24%5%71% 54% South Beach & 7% Belle Isle 105 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Culture/Entertainment/Tourism 1 73% 66% 61% Too few Too many 37% Right amount 30% 25% 3% 2% 2009 2012 2014 Total 2% Condo Corridor Mid Beach 2% 1%55% South Beach & 2% Belle Isle 2% 1062014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Culture/Entertainment/Tourism 1 71% 64% Too few Too many Right amount 24% 16% 13% 12% 10% 2009 2 2012 2014 Total 12%24% Condo Corridor 10%24% Mid Beach 4% 14% South Beach & 11% Belle Isle 14% 107 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Culture/Entertainment/Tourism 1 71% Too few Too many Right amount 19% 10% 2014 Total 10%71% Condo Corridor 10%15%75% Mid Beach 5%20%75% 10%72% South Beach & 21% Belle Isle 17% 1082014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Culture/Entertainment/Tourism 1 59% Too few Too many Right amount 35% 6% 2014 Total Condo Corridor 7% Mid Beach 4%41%55% 11% South Beach & 5% Belle Isle 5%41%54% 109 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Culture/Entertainment/Tourism 1 200920122014 Bass Museum of Art2212122 2222121 Theater Miami Beach 422222 Byron Carlyle 11101110 Theater The Colony Theater22111111 0123-56+ Total47%24% Condo 47%2% Corridor Mid Beach44%15%10% 11%5% South Beach 42%22%12% & Belle Isle 45%27%11%11% 0123-56+ Total47%15%15%4% Condo 20%15%12%7% Corridor Mid Beach47%20%14%15%5% 51%15%2% South Beach 47%12%17%5% & Belle Isle 17%1% 1102014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Culture/Entertainment/Tourism 0123-56+ Total27%20%24%21% Condo 14%24%7% Corridor Mid Beach20%20%24%10% 7% South Beach 21%24%22%20%12% & Belle Isle 21%25%27%24% 0123-56+ Total12%4%2% Condo 5%5%1% Corridor Mid Beach77%14%4%2% 14%7%4%2% South Beach 4%4% & Belle Isle 1%1%1% 0123-56+ Total10% Condo 4% Corridor Mid Beach11%2% 14%2%2% South Beach 54%11%12% & Belle Isle 12%1% 111 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Culture/Entertainment/Tourism 1 Collins Avenue45%12%11% Alton Road 40%17%11%10% 25%12%7%4% 41st Street12%14%14%12% Collins 72nd - 75th25%10%14%25% 71st Street25%11%15%24% 25%17%14%15% South of 5th Street11%14%20%15%17% Sunset Harbor15%11%12% 11%12% 11%7%10%12%54% Total11%12% Condo 10%17%21%21% Corridor Mid Beach10%7%10%22%24% 10%14% South Beach & Belle 15%10%21%12% Isle 24%17%11%12% 1122014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Culture/Entertainment/Tourism Total25%12%7%4% Condo 5% Corridor Mid Beach22%17%5% 21%17%15%5% South Beach & 55%24%4%2% Belle Isle 17%11%4%1% Total25%17%14%15% Condo 17%22%11%20%10% Corridor Mid Beach17%11%22% 14%17%22% South Beach & Belle 21%12%4% Isle 15%14%15% Total25%11%15%24% Condo 27%11%11%20% Corridor Mid Beach17% 5%5%5% South Beach & Belle 14%17%22% Isle 10%12% 113 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Culture/Entertainment/Tourism Total12%14%14%12% Condo 14%10% Corridor Mid Beach15%11%4% 12%15%11% South Beach & 20%10%22%15% Belle Isle 11%25%15% Total45%12%11% Condo 12%12% Corridor Mid Beach10% 7%4% South Beach & Belle 24%14%11%7% Isle 15%11%4% Total11%7%10%12%54% Condo 10%7%11% Corridor Mid Beach5%11%15% 5%11%14% South Beach & Belle 7%7%14%57% Isle 11%7% 1142014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Culture/Entertainment/Tourism Total11%14%20%15%17% Condo 11%14%24%24% Corridor Mid Beach12%11%25%21%15% 4%22% South Beach & 11%15%20%10%11% Belle Isle 54%10%11%11%2% Total15%11%12% Condo 10%12%15%7% Corridor Mid Beach7%11% 7%11%10%17% South Beach & Belle 24%15% Isle 21%12%12%12%12% Total25%10%14%25% Condo 20%11%17% Corridor Mid Beach17%11%10%15% 52%7%5% South Beach & Belle 15%10%15% Isle 12%10% 115 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Culture/Entertainment/Tourism Total40%17%11%10% Condo 27%21%15% Corridor Mid Beach42%17% 15%17% South Beach & 15%2% Belle Isle 57%15%10% 1162014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Culture/Entertainment/Tourism 1 70% 57% 55% Excellent + good 45% 44% Fair + poor 9% 2009 2012 2014 Good Total 25%20% Condo Corridor 17%40%25%17% Mid Beach 14%25%25% 45% South Beach & Belle Isle 17% 117 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Culture/Entertainment/Tourism 1 70% 69% 64% Adds to the quality of life in the city Detracts from the quality of life in the city Neither adds nor detracts from the quality of life in the city 19% 18% 18% 16% 15% 13% 2009 2012 2014 Total Condo Corridor 17% Mid Beach 20% 17% South Beach & 17% Belle Isle 20% 1182014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Economy/Taxes Residential Survey: Economy/Taxes Economy/Taxes Value of City services. Capital Improvements. 1 1 1202014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Economy/Taxes 1 65% 58% 56% Excellent + good 44% 42% Fair + poor 35% 2009 2012 2014 Good Total 14%44%12% Condo Corridor 17%52%21%11% Mid Beach 10%12% 14%10% South Beach & Belle 15%40%11% Isle 14%17% 121 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Economy/Taxes 1 81% 77% Excellent + good Fair + poor 23% 19% 2012 2014 Good Total 54%17% Condo Corridor 21%12%4% Mid Beach 21%51%17%11% 21%21%4% South Beach & 7% Belle Isle 24%4% 1222014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Communication Residential Survey: Communication Communication Sources of information. Value of information. Frequency of contacting the City. Reason for contacting the City. Method of contact. the City. 1242014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Communication 1 200920122014 -- 25% --25% 24%20% 15% 7% 4% 7%5%7% Social media--7% Radio-- ----5% ----2% 1%2% 2%2% 24%27% 25%25%22% 25%24%22%27%24% 20%20%20%22% 14%14%15%20% 11%7%10% 10%5%7% 7%5%5%10% Social media7%7% Radio5%7%7% 5%4% 2%1%1%1% 2%1%2%2% Commission 2%2%2%2%4% 125 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Communication 1 40% Very useful 34% 47% Somewhat useful 41% 2012 2014 12% Not at all useful 8% Do not receive information 17% Total 41%17% Condo Corridor 4%20% Mid Beach 42%14% 42%7%14% South Beach & Belle Isle 27% 1262014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Communication months 1 59% 55% Zero times 50% One to two times Three or more times 30% 25% 20% 20% 16% 16% 2009 2012 2014 Total 50%20% Condo Corridor 15% Mid Beach 24%40% South Beach & Belle Isle 52%17% 21% 127 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Communication Reason for most recent City contact 1 200920122014 42%50% Research an issue25%20% 11%10%7% 7% 4%5%4% --4%2% --2%1% ---- 50%51%47%45% Research an issue20%24%17%24%20% 7%7%5%10% 2%7%5% 4%0%5%4%2% 4%2%2% 2%4%0%0%2% 1%1%1%0%1% 4%12% 1282014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Communication Method of contact 1 2 71%12%14%--1%2% 2012--1%1% 201412%1%1% Total12%1%1% Condo Corridor20%5%0%0% Mid Beach15%7%2% 10%1%1% South Beach & Belle Isle2%0%0% 12%2%2%0% 1 129 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Customer Service Residential Survey: Customer Service Customer Service Professionalism of customer service representative. Competency of customer service representative. Satisfaction when contacting the City. How open the City is to hearing residents concerns. 1322014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Customer Service 12 70% 70% 61% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 30% 22% 9% 8% 3 2009 2012 2014 Total 21% Condo Corridor 7%11% Mid Beach 21%7%20%10% 22%40%12% South Beach & 20%47%15%10% Belle Isle 5% 133 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Customer Service 12 86% 85% 79% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 14% 9% 7% 6% 3 2009 2012 2014 Total 47%7%5% Condo Corridor 40%7%5% Mid Beach 51%7%7%4% 42%10% South Beach & 51%5% Belle Isle 50%4%14% 1342014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Customer Service 12 78% 75% 71% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 17% 16% 12% 9% 3 2009 2012 2014 Total 45%12%12%5% Condo Corridor 44%11%11% Mid Beach 24%11%5% 27%42%10% South Beach & 27%40%20%10%4% Belle Isle 21%11%14%5% 135 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Customer Service 12 71% 68% 62% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 30% 22% 9% 7% 3 2009 2012 2014 Total 24%11% Condo Corridor 12%14% Mid Beach 24%45% 27%12%11% South Beach & 24%41%7% Belle Isle 1362014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Customer Service 1 69% 67% 63% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 20% 20% 17% 17% 14% 14% 2009 2012 2014 Total 47%17%7% Condo Corridor 17%5% Mid Beach 44%14%17% 54%12%4% South Beach & 21%41%17% Belle Isle 12%44%22%14% 137 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Website Residential Survey: Website Website Visited. Satisfaction. 1402014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Website 1 65% 55% 50% 50% Yes 45% No 35% 2009 2012 2014 YesNo Total 50%50% Condo Corridor Mid Beach 57% 44% South Beach & 57% Belle Isle 54% 141 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Residential Survey: Website 12 89% 87% 79% Very satisifed + somewhat satisfied Somewhat dissatisfied + very dissatisfied 11% 10% 8% 2009 2012 2014 Total 11%7% Condo Corridor 45%1% Mid Beach 51%2% 41%10%10% South Beach & 42%4% Belle Isle 7%1%5% 1422014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Residential Survey: Demographics Residential Survey: Demographics 1442014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Demographics Race Total4%4% Condo 4% Corridor Mid Beach1%2%2% 7%4% South Beach 4%5% & Belle Isle 1%4%4% Hispanic Total50%50%47% Condo Corridor47%44% Mid Beach24%74% 41% South Beach & Belle Isle52% 1 Cuba 27% Columbia 5% 4% Brazil2% 2% 2% 145 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Demographics Type of residence Condominium Total27% Condo Corridor10%1% Mid Beach74%22% 2% South Beach & 7% Belle Isle 12%7% Total21% Condo Corridor17% Mid Beach12% South Beach & Belle Isle74% Total0%7%12%40% Condo Corridor1%12% Mid Beach0%2%10% 0%11%10%44% South Beach & Belle Isle0%12% 0%17%40% 1462014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Demographics 5%4%5%4% 24 years old 7%7%7%7%4% 24 years old Sample 25 to 22%27% Census 25 to 20%12%20%17% 12%22% 44 years old 20%21%21%22% 44 years old Sample 45 to 24%20% 54 years old Census 45 to 17%22%15%14% 54 years old Sample 55 to 15%17%11%11% Census 55 to 14%14%14%15% 12%14%12%11%10%15% years to 74 years old 10%7%15% 74 years old Sample 75 12%15%11%12%15% years or older Census 75 11%14%10%15% years or older 147 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Residential Survey: Demographics Income 25%22%15%27% 25% 22%24%14% 22%20%27%12% 15%22%10% 25%22% 12%17%11%12% 14%15%7%12% 11%12%10%7% 7%4%11% 5%5%7% 5%4%7%2%4%7% 5%1%10%2%1%11% 7%5%12%4% Household status Tota4%7%2%21% Condo Corridor2%1%40%15%2% Mid Beach2%4%1% 4%4%1% South Beach & Belle 7%1%27%14%5%1% Isle 25%1%10%2%24%2%4% 1482014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Residential Survey: Demographics Total1%0%5% Condo 72%22%1%0% Corridor Mid Beach5%0%0% 25%1%0%7% South Beach & 1%0%5% Belle Isle 0% Total11 months12 months Condo Corridor11 months12 months Mid Beach12 months12 months 11 months12 months South Beach & Belle Isle11 months12 months 10 months12 months Total52%51% Condo Corridor51%51% Mid Beach47%50%50% 50%52%50% South Beach & Belle Isle55%45%44% 52%52% 149 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Normative Comparison Normative Comparison Comparison data NRC Explanation: Putting evaluations onto a 100-point scale fair comparison can be made. NRC Explanation: Interpreting results 1522014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Normative Comparison Miami Beachs performance Top Third01247 1 Middle Third7 10 COMPARATIVELY FAVORABLE ATTRIBUTES - SELECTED CITIES COMPARATIVELY UNFAVORABLE ATTRIBUTES - SELECTED CITIES 153 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Normative Comparison 2014 Rate quality of life7AboveAbove 27147%Similar Adequacy of street 5715Much aboveSimilarAbove Appearance and Similar 70Similar beaches 51775%Much aboveSimilarAbove Appearance of Similar 1711%Similar 210% 1020%Similar 1417SimilarAbove 21AboveSimilar Response 1010SimilarAbove Safety in your 215Much aboveSimilarAbove Safety in your 51577%Much aboveSimilarAbove 475%Much aboveSimilarAbove commercial areas - 5470%AboveSimilarSimilar 712AboveSimilarAbove courteous 1117%SimilarSimilar assisted me had 1114Similar 14SimilarSimilarAbove resident concerns 1542014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Normative Comparison Rate quality of life14Much aboveAbove 270%Similar Adequacy of street 57142544%Much aboveAbove Appearance and 70Similar beaches AboveSimilar Appearance of Similar Similar 14%Similar 21172015% 550% 5%AboveAbove 22AboveSimilar Response AboveSimilar Safety in your 12Much aboveSimilarSimilar Safety in your Much aboveSimilarAbove 27Much aboveSimilarAbove commercial areas - 5412SimilarSimilarSimilar 27Similar courteous 2511%SimilarSimilar assisted me had 27 17SimilarAbove resident concerns 155 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Normative Comparison Rate quality of life1454%SimilarSimilar 270% Adequacy of street 571444%AboveAbove Appearance and Similar 70SimilarSimilar beaches AboveSimilar Appearance of SimilarAbove 4750%SimilarSimilar 0%Similar 2120200% 550%Similar SimilarSimilar SimilarSimilar Response 2424SimilarSimilar Safety in your 1454%SimilarSimilarAbove Safety in your 12AboveSimilarAbove 27Much aboveSimilarAbove commercial areas - 5412SimilarSimilar SimilarAbove courteous SimilarSimilar assisted me had SimilarSimilar resident concerns 1562014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Normative Comparison Rate quality of life252Similar 271% Adequacy of street 57Above Appearance and 1724%Similar 70AboveSimilarSimilar beaches SimilarSimilar Appearance of SimilarSimilarAbove 12SimilarSimilarSimilar Similar 211% 4754 SimilarSimilar SimilarSimilar Response 20240%SimilarSimilar Safety in your 211SimilarSimilarAbove Safety in your 50%AboveSimilarAbove 55%Much aboveSimilarAbove commercial areas - 5417547%SimilarSimilar SimilarSimilarAbove courteous 14%SimilarSimilar assisted me had 25122%SimilarSimilar resident concerns 157 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Business Survey: City Services Business Survey: City Services City Services " Cleanliness of streets " Quality of the beaches Reasons for locating businesses in Miami Beach. 1 business in Miami Beach. Cleanliness of Streets. Cleanliness of canals and waterways. 2 Storm drainage. Condition of sidewalks. Appearance and maintenance of the citys public buildings. Quality of the beach. 1602014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: City Services Maintenance of parks. Landscape maintenance in rights of ways and public places. Garbage and trash pickup. Citys ability to address homelessness. . A majority of Sustainability efforts. . 4 161 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Business Survey: City Services 200920122014 25%42% 11%17% 4%12%12% 5%11% 7% 2%1% 12% 42%47% 25%20% 17%17%17% 12%12%14% 7%11% 7%7% 1%1%1%1% 1%5%2% 1622014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: City Services 1 66% 63% 62% Excellent + good Fair + poor 38% 38% 34% 2009 2012 2014 Good Total 47%15% 12%12% Mid Beach 47%21%10% South Beach 14%44%21%21% 163 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: City Services 1 61% 59% 59% Excellent + good 41% 41% Fair + poor 39% 2009 2012 2014 Good Total 12%47%24%17% 10%50%20% Mid Beach 10%15% South Beach 14%17% 1642014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: City Services 1 69% 64% 55% Excellent + good 45% Fair + poor 37% 31% 2009 2012 2014 Good Total 50% 1%21%40% Mid Beach 5%21%20%54% South Beach 5%55% 165 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: City Services 1 66% 64% 61% Excellent + good Fair + poor 39% 36% 34% 2009 2012 2014 Good Total 15%22%17% 55% Mid Beach 44%20% South Beach 17%40%24%20% 1662014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: City Services 1 85% 83% 79% Excellent + good Fair + poor 21% 17% 15% 2009 2012 2014 Good Total 20%15% 14%7% Mid Beach 21%15%4% South Beach 20%17%7% 167 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: City Services 1 86% 85% 82% Excellent + good Fair + poor 17% 15% 13% 2009 2012 2014 Good Total 14% 25%57%14%4% Mid Beach 52%15%4% South Beach 52%2% 1682014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: City Services 1 86% 85% 83% Excellent + good Fair + poor 17% 15% 14% 2009 2012 2014 Good Total 21%12%5% 20% Mid Beach 22%12% South Beach 21% 169 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: City Services 1 81% 80% 74% Excellent + good Fair + poor 27% 19% 19% 2009 2012 2014 Good Total 21%17%10% 14%57%15%14% Mid Beach 52% South Beach 50%10% 1702014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: City Services 1 75% 72% 71% Excellent + good Fair + poor 29% 27% 25% 2009 2012 2014 Good Total 17%55%11% 11% Mid Beach 24%55%11% South Beach 17%50%14% 171 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: City Services 1 69% 68% 60% Excellent + good Fair + poor 39% 32% 31% 2009 2012 2014 Good Total 7% 4% Mid Beach 10% South Beach 1722014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: City Services 1 66% Excellent + good Fair + poor 34% 2014 Good Total 24%10% 11%21% Mid Beach 50%24% South Beach 14%27% 173 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Planning/Zoning/Construction Business Survey: Planning/Zoning/Construction Planning, Zoning & Construction o Site plans Incidence of inspections. Satisfaction with inspections. Level of code enforcement. 1 1762014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Planning/Zoning/Construction 1 03+ 24%11% maintenance 24% 75%20%4% Site plans5% 4% handbills 4% special events 4% 03+ Total5% 12%4% Mid Beach5% South Beach12% 03+ Total 50%42% Mid Beach54%41% South Beach44%10% 03+ Total4% 1% Mid Beach12% South Beach 177 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Business Survey: Planning/Zoning/Construction 03+ Total75%20%4% 75%22%4% Mid Beach75%22% South Beach17%7% 03+ Total24% Mid Beach71%21% South Beach22% 03+ Total24%11% 10% Mid Beach22%10% South Beach24%12% 03+ Total4% 5%2% Mid Beach12%5% South Beach10%4% 03+ Total4% 2% Mid Beach4% South Beach 1782014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Planning/Zoning/Construction 1 84% 71% 69% Very satisfied + satisfied Neither satisfied nor dissatisfied Dissatisfied + very dissatisfied 19% 16% 15% 11% 11% 5% 2009 2012 2014 Total 52% 17%11%2% Mid Beach 52%20%2% South Beach 21%50%5%5% 179 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Planning/Zoning/Construction 1 69% 68% 61% Too little Too much About the right amount 27% 24% 20% 12% 11% 8% 2009 2012 2014 Total 11%20% 15% Mid Beach 24% South Beach 20% 1802014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Historic Preservation & Development Business Survey: Historic Preservation & Development Historic Preservation and Development Historic preservation efforts. Efforts to regulate development. 1822014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Historic Preservation & Development 1 82% 77% 77% Very effective + somewhat effective Somewhat ineffective + very ineffective 23% 11% 8% 2009 2012 2014 Total 7%4% 40% Mid Beach 25%55%10%7% South Beach 15%4% 183 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Historic Preservation & Development 1 64% 61% 53% Too strict Too lax About the right amount 27% 24% 20% 20% 16% 15% 2009 2012 2014 Total 20% 21%11% Mid Beach 21% South Beach 17% 1842014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Transportation & Parking Business Survey: Transportation & Parking Transportation and Parking Public transits impact on bringing customers to businesses. 1 Public transits impact on bringing employees to businesses. 2 Condition of roads. Availability of customer parking. spots for their customers. 1862014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Transportation & Parking 1 63% 52% 52% 47% 47% Excellent + good Fair + poor 37% 2009 2012 2014 Good Total 21% 11%44% Mid Beach 15%24% South Beach 21% 187 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Transportation & Parking 1 64% 56% 53% 47% Excellent + good 43% Fair + poor 36% 2009 2012 2014 Good Total 12%41%24% 10%41%22% Mid Beach 42%22% South Beach 12%40%20%27% 1882014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Transportation & Parking 1 64% 59% 52% 48% Excellent + good 40% Fair + poor 36% 2009 2012 2014 Good Total 7% 10%17% Mid Beach 5% South Beach 5%21%51% 189 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Transportation & Parking 1 72% 68% 60% There are almost always parking places nearby + there are often parking places nearby 40% There are seldom parking places nearby + there are never parking 31% places nearby 28% 2009 2012 2014 Total 15%27%41% 15% Mid Beach 21%15%25%40% South Beach 10%22%50% 1902014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Transportation & Parking 1 75% 66% 57% Excellent + good 43% Fair + poor 34% 25% 2009 2012 2014 Good Total 22%47% 5% Mid Beach 2%25%54% South Beach 2%50% 191 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Safety Business Survey: Safety Safety Police department. EMS. . The 1 Fire department. Ocean rescue/lifeguard/beach patrol. 2 Emergency and hurricane preparedness. Safety during the day in commercial areas. Safety at night in commercial areas. Street lighting. 1942014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Safety 1 81% 77% 71% Excellent + good Fair + poor 29% 22% 19% 2009 2012 2014 Good Total 44%15%7% 42%14%11% Mid Beach 50%12%5% South Beach 42%7% 195 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Safety 1 93% 93% 92% Excellent + good Fair + poor 8% 7% 7% 2009 2012 2014 Good Total 7%1% 45%47%7%1% Mid Beach 45%5%1% South Beach 51%2% 1962014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Safety 1 95% 93% 93% Excellent + good Fair + poor 7% 6% 5% 2009 2012 2014 Good Total 50%5%1% 45%50%4%1% Mid Beach 51%4%1% South Beach 41%50%7%2% 197 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Safety 1 95% 89% 88% Excellent + good Fair + poor 13% 11% 5% 2009 2012 2014 Good Total 51%2% 4% Mid Beach 40%50%1% South Beach 12%1% 1982014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Safety 1 91% 88% 86% Excellent + good Fair + poor 14% 11% 9% 2009 2012 2014 Good Total 57%10%1% 1% Mid Beach 10%0% South Beach 2% 199 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Safety 1 96% 95% 93% Very safe + somewhat safe Somewhat unsafe + very unsafe 7% 5% 4% 2009 2012 2014 Total 27%1% 11%1% Mid Beach 70%1% South Beach 2% 2002014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Safety 1 82% 82% 80% Very safe + somewhat safe Somewhat unsafe + very unsafe 20% 18% 17% 2009 2012 2014 Total 42%40%12% 44%14% Mid Beach 52%2% South Beach 42%14% 201 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Safety 1 75% 72% 68% Not enough Too much The right amount 28% 27% 24% 2% 2% 1% 2009 2012 2014 Total 27%1%72% 2% Mid Beach 21%1% South Beach 1% 2022014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Culture/Entertainment/Tourism Business Survey: Culture/Entertainment/Tourism Culture, Entertainment and Tourism Number of restaurants. Number of nightclubs. 1 Number of museums. Number of cultural activities. Number of family friendly activities. Number of major events. many major events. Management of special events. 2042014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Culture/Entertainment/Tourism 1 71% 68% Too few Too many About the right amount 24% 22% 9% 8% 7% 2 2009 2012 2014 Total 7%22%71% 11%17%72% Mid Beach South Beach 4% 205 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Culture/Entertainment/Tourism 1 64% 63% Too few Too many About the right amount 32% 27% 9% 9% 5% 2 2009 2012 2014 Total 5% 5% Mid Beach South Beach 4% 2062014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Culture/Entertainment/Tourism 1 60% 59% 57% Too few Too many 40% About the right amount 36% 4% 3% 2 2009 2012 2014 Total 40%57% 42%2% Mid Beach South Beach 41%55% 207 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Culture/Entertainment/Tourism 1 68% 59% 53% Too few 44% Too many 40% About the right amount 26% 6% 3% 2 2009 2012 2014 Total Mid Beach 21%7%72% South Beach 2082014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Culture/Entertainment/Tourism 1 58% 54% 52% Too few 46% 46% Too many 38% About the right amount 4% 2% 2 2009 2012 2014 Total 4% 2% Mid Beach 5% South Beach 4%57% 209 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Culture/Entertainment/Tourism 1 72% 66% Too few Too many About the right amount 22% 21% 16% 13% 13% 2 2009 2012 2014 Total 72% 12%11%77% Mid Beach 24% South Beach 17%71% 2102014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Culture/Entertainment/Tourism 1 74% 59% 58% Excellent + good 42% 42% Fair + poor 8% 2009 2012 2014 Good Total 17%41%14% 40%10% Mid Beach 24%15% South Beach 40%27%17% - 211 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Economy/Taxes Business Survey: Economy/Taxes Economy & Taxes Overall value of City tax dollars. Improving the Miami Beach Convention Center. 1 Effect of the Miami Beach Convention Center on business. Effect of tourism on business. businesses prospered because of tourism. 2142014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Economy/Taxes 1 55% 54% 52% 49% Excellent + good 46% 45% Fair + poor 2009 2012 2014 Good Total 10%44%12% 11%40% Mid Beach 11%47% South Beach 45% 215 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Economy/Taxes 1 Small scale improvements costing around $100 million Moderate scale improvements costing around $300 million Significant improvements costing around $500 million 31% 30% No improvements 22% 17% 2014 Total 22%17% 17% Mid Beach 15% South Beach 15% 2162014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Economy/Taxes 1 Adds to the success of your 56% business Detracts from the success of your business 39% Neither adds nor detracts from the success of your business 5% 2014 business Total 5% Mid Beach South Beach 44% 217 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Economy/Taxes 1 70% 65% 61% Adds to the success of your business Detracts from the success of your business Neither adds nor detracts from the 33% 32% success of your business 27% 8% 3% 3% 2009 2012 2014 business Total Mid Beach 2%40% South Beach 70% 2182014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Communication Business Survey: Communication Communication Sources of information about the City. Value of information the City sends to businesses. Incidence of contacting the City. Reason for contacting the City. Method of contacting the City. 2202014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Communication 1 200920122014 --24% 54%22% 17%17% 17% --12% 10% Social media--5% Radio--4%5% 4%5%4% Commission ----4% 2%2% 2% ----1% Mid South 27% 21%20% 17%20%17% 10%17%11% 12%17%10%10% 11%7% 4% Social media7% Radio5%5%4%5% 4%4%4% Commission 4%4% 2%5% 2%1%2% 1%1%0%1% 221 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Business Survey: Communication 1 52% Very useful 46% Somewhat useful 42% 37% Not at all useful 11% 11% 2012 2014 Total 52%11% 54%14% Mid Beach 57% South Beach 45%45%11% 2222014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Communication 1 Zero 49% 47% One to six 41% 40% 38% Seven or more 36% 18% 15% 15% 2009 2012 2014 Total 15% 40%15% Mid Beach 50%11% South Beach 51%20% 223 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Communication 12 200920122014 21% Research an issue15% 14%15%14% 10%10% 4%5% ----5% 1%2%4% 1%2% assistance 0%2%0% 0%2%0% 40%40% Research an issue15% 14%15%11% 10%12% 7%4% 5%4% 4%2%7% 2%4%4% assistance 0%0%1%0% 0%0%0%1% 2242014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Communication 12 200920122014 In-person21% 12% ---- --1%0% ----0% 57% In-person21%22% 10% 2%4%2% 0%0%1%0% 0%0%1%1% 225 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Business Survey: Customer Service Business Survey: Customer Service Customer Service Professionalism of City customer service representative. business zones. Training and knowledge of City customer service representative. User friendliness of the process of contacting a City customer s Timeliness of processing requests. across zones. Satisfaction with City customer service representative. Openness to hearing business concerns. Suggestions for helping to ensure business success. 2282014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Customer Service 12 68% 64% 61% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 33% 28% 7% 7% 2009 3 2012 2014 Total 7%15% 14% Mid Beach 7%20% South Beach 21%44%10% 229 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Customer Service 12 83% 82% 81% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 10% 9% 8% 8% 3 2009 2012 2014 Total 25%57%5% 27%57%10%1%5% Mid Beach 24%5% South Beach 25%55% 2302014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Customer Service 12 78% 75% 74% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 18% 16% 7% 6% 3 2009 2012 2014 Total 22%7% 55%10%4% Mid Beach 10%5% South Beach 22%4%7%11% 231 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Customer Service 12 72% 69% 66% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 28% 25% 6% 6% 3 2009 2012 2014 Total 51%15%10% 17%20% Mid Beach 54%5%14% South Beach 12%12% 2322014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Customer Service 12 67% 64% 61% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 33% 31% 6% 6% 2009 2012 2014 3 Total 15%20%11% 15%47%2%25%12% Mid Beach 20%7% South Beach 51%7%15% 233 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Customer Service 12 70% 66% 63% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 29% 26% 8% 8% 3 2009 2012 2014 Total 17%15%11% 15%50%12% Mid Beach 51%7% South Beach 12% 2342014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Customer Service 1 61% 61% 59% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 22% 22% 20% 19% 19% 17% 2009 2012 2014 Total 52%17%14% 11% Mid Beach South Beach 10%50%15%10% 235 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Customer Service 1 9% Increase the amount of parking 16% 2% Construction 9% 4% Improve traffic flow 8% 10% Provide cleaner environment 8% 10% Decrease regulations/taxes 6% 7% Increase police presence/code enforcement 6% 1% Address flooding issue 5% Fix roads/sidewalks 5% 8% Increase communication with government 4% Make permits more obtainable 4% 2012 5% Bring in more tourists 4% 2014 Improve City government 4% 7% Address the homeless problem 3% Increased lighting 3% 2% More local events 2% 2% Decrease crime 2% Renovate Convention Center 1% 3% Address the problems of large scale events 1% 1% Provide better public transportation 1% 3% Other 9% Satisfied 10% 2362014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Customer Service 237 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Business Survey: Customer Service 2382014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Website Business Survey: Website Website Awareness of City Website. Satisfaction with the Citys website. 2402014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Website 1 66% 65% 58% Yes 42% No 35% 34% 2009 2012 2014 YesNo Total 42% 40% Mid Beach 57% South Beach 57% 241 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Website 12 93% 91% 88% Very satisfied + somewhat satisfied Somewhat dissatisfied + very dissatisfied 12% 9% 7% 2009 2012 2014 Total 44%44% 40%50%4% Mid Beach South Beach 45%44%4% 2422014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations Business Survey: Code Regulations Code Inspections Number of inspections by the building department in the past 3 y 1 Ease of getting a building department to help business owners. department. Courteousness and professionalism of building department employe Knowledge and training of business department employees. Overall satisfaction with building department inspection. Consistency of building department inspections over time. department. 2442014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Code Regulations Fairness of building department inspections. How open the building department is to hearing from businesses. 2 courteous. Number of inspections by the planning department in the past 3 y Ease of getting a planning department to help business owners. department. 245 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations Courteousness and professionalism of planning department employe Knowledge and training of planning department employees. Overall satisfaction with planning department inspection. Consistency of planning department inspections over time. Fairness of planning department inspections. How open the planning department is to hearing from businesses. 2462014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Code Regulations years 1 53% Zero times 44% One to two times 37% Three or more times 30% 25% 10% 2012 2014 Total 10% 52% Mid Beach 57% South Beach 10%41% 247 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 62% 53% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 36% 31% 10% 7% 2012 2014 Total 12%50%7%12% 12%44%24%14% Mid Beach 10%5%20%12% South Beach 54%14%10% 2482014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations 12 76% 71% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 18% 16% 12% 7% 2012 2014 Total 15%7%11%7% 14%12% Mid Beach 57%7% South Beach 17%7% 249 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 74% 70% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 21% 18% 9% 8% Total 15%10% 17%11%10% Mid Beach 55%11%7% South Beach 2502014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations 12 59% 58% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 34% 31% 10% 9% 2012 2014 Total 10%12% 17%44%20% Mid Beach 11%44%11%21% South Beach 11%50% 251 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 63% 62% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 32% 30% 7% 6% 2012 2014 Total 12%51%7%12% 17%41%4%15% Mid Beach 14%17% South Beach 7%14%12% 2522014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations 12 66% 63% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 30% 24% 10% 7% 2012 2014 Total 10%10%11% 14%52% Mid Beach 10%50%14%15%10% South Beach 7%12% 253 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 56% 54% Strongly agree + agree Neither agree nor disagree 38% Disagree + strongly disagree 31% 12% 8% 2012 2014 businesses. Total 47%12%20%11% 12%41%11% Mid Beach 10%15%11% South Beach 55%10%10% 2542014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations 12 Zero times 44% 44% One to two times 41% 38% Three or more times 22% 12% 2012 2014 Total 44%12%44% Mid Beach 12%41% South Beach 42%14%44% 255 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 88% 85% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 9% 7% 6% 6% 20122014 Total 24%5%4% 52% Mid Beach 21%70%0% South Beach 24%4% 2562014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations 12 92% 89% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 7% 4% 4% 4% 2012 2014 Total 4%4% 24%4% Mid Beach 4%2%0% South Beach 25%4% 257 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 92% 89% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 7% 6% 3% 3% 2012 2014 Total 27%4% 7%4% Mid Beach 1%2%0% South Beach 25%5%4%4% 2582014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations 12 89% 87% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 9% 6% 4% 4% 2012 2014 Total 4% 24%4% Mid Beach 27%1%0% South Beach 27%4%4% 259 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 86% 85% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 11% 10% 4% 3% 2012 2014 Total 24% 22%57%4%11% Mid Beach 27%2%5%0% South Beach 24%4% 2602014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations 12 89% 88% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 9% 8% 5% 4% 2012 2014 Total 25%4%5%4% 5%2%7% Mid Beach 1%4%0% South Beach 21%4%7% 261 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 84% 82% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 11% 10% 7% 7% 2012 2014 Total 7%5%5% 11% Mid Beach 27%0%4%0% South Beach 7%4% 2622014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations 12 66% Zero times One to two times Three or more times 28% 6% 2014 Total 5%27% Mid Beach 5% South Beach 263 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 72% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 22% 7% 2014 Total 14%7%12%10% 17%47%12%17% Mid Beach 14%4%10%10% South Beach 12%4%10% 2642014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations 12 74% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 16% 11% 2014 Total 15%11%10% 10%17%0%12% Mid Beach 51%12%10% South Beach 4%7%10% 265 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 74% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 21% 6% 2014 Total 15%11%10% 14%54%12%12% Mid Beach 22%51%12% South Beach 10%10% 2662014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations 12 68% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 24% 7% 2014 Total 14%54%7%11% 10%15% Mid Beach 12%10% South Beach 14%51%12%14% 267 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 74% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 19% 6% 2014 Total 14%10% 7%4%12% Mid Beach 21%50%10% South Beach 7%4%12% 2682014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: Code Regulations 12 74% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 18% 7% 2014 Total 7%12% 5%0% Mid Beach 52%10% South Beach 7%7% 269 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: Code Regulations 12 70% Strongly agree + agree Neither agree nor disagree Disagree + strongly disagree 23% 8% 2014 Total 14%10% 14%5%5% Mid Beach 20%12%12% South Beach 57%12%12%10% 2702014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: City Government Business Survey: City Government City Government " Miami Beach as a place to run a business " Recommend Miami Beach as a place to run a business Meeting expectations. Miami Beach as a place to run a business. Historic rating of Miami Beach as a place to run a business. to previous years. Recommend Miami Beach as a place to run a business. Support for tax dollar spending to address rising sea levels. . 1 Support for tax dollar spending to build a rapid transit system. Challenges facing businesses. sea levels. 2722014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: City Government 1 68% 61% 60% Excellent + good 40% Fair + poor 39% 32% 2009 2012 2014 Good Total 11% 11%44% Mid Beach 10% South Beach 10%11% 273 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: City Government Miami Beach as a place to run a business 1 51% One of the best + above average 49% 49% Average 38% 38% Below average + one of the worst 36% 14% 13% 13% 2009 2012 2014 Total 20%5% 10%5% Mid Beach 40%5% South Beach 40% 2742014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: City Government Miami Beach as a place to run a business compared to previous ye 1 Better 49% Worse 43% 43% 43% 40% About the same 26% 25% 16% 13% 2009 2012 2014 Total 40% 17%40% Mid Beach 14%52% South Beach 44%17% 275 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: City Government 1 82% 70% 67% Definitely recommend + probably recommend Would probably not recommend + would definitely not recommend 18% 14% 13% 2009 2012 2014 Total 47%5% 5% Mid Beach 5% South Beach 15% 2762014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: City Government 1 87% Support Oppose 13% 2014 Oppose Total 14% Mid Beach 14% South Beach 12% 277 Kerr & Downs Research2014City of Miami Beach Community Satisfaction Final Report Business Survey: City Government 1 77% Support Oppose 23% 2014 Oppose Total 77% 21% Mid Beach 74% South Beach 21% 2782014 City of Miami Beach Community Satisfaction FInal ReportKerr & Downs Research Business Survey: City Government 1 200920122014 ---- 57% 47%41% 51% ---- Miami Beach for your labor force 27% businesses force 7%20% 22%12% 24% ---- 14% Mid 72% 45% 41%41% 41% 41% 21% 12% Beach for your labor force 15%17% businesses 14%17% force 12%12%14% 12%10%12%14% 7%11% 10% 279 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Business Survey: Demographics Business Survey: Demographics " Been in business 12 years " 57% Male 2822014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Demographics Total47%7% Mid Beach47%44% South Beach7% Total 1%5%17%25% 0%5% Mid Beach0%22% South Beach2%5%21%22% 5-1011-1516-2425-5051+ Total15%7%5% 7%4% Mid Beach4%7%5%7% South Beach57%15%7%7%11% 5-1011-1516-2425-5051+ Total2%1% 2%2%4%0%1% Mid Beach5%1%2%5%1% South Beach10%2%2%1% 283 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Business Survey: Demographics $500,000 Total50%22%4%1% 57%22%2%1%0% Mid Beach54%2%2% South Beach20%27%5% One Total11% 11% Mid Beach South Beach77%10%12% Total10%2% 74%14%5%7%0% Mid Beach10%1% South Beach1%12%4% Total57% 57% Mid Beach52% South Beach 2842014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Business Survey: Demographics Mid Service 15%17%22% establishment 17%15%15% Services property 20%15%14% 11%7%7% establishment Hotel11%7% Medical2%14%2% 4%2%5%5% 4%2% 1%5% 2% 1%1%0%0% Insurance1%1%2%1% 1%1%1%0% 1%2%1%1% 1%0%2%1% 1%2%1%0% 1%1%0%1% 1%1%1%0% 1%1%1%1% 4% 285 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Questionnaires MIAMI BEACH - RSS ESIDENTIAL ATISFACTION URVEY Final for 2014 Hello. This is _______ calling on behalf of the Mayor and Commi Miami Beach, which is interested in your views regarding the ser Your opinion is very important and will help meet resident needs and improve the quality of life throughout the City. Is now a good time or would another time. (IF NECESSARY - This is strictly a survey. We have nothing to sell.) Hola. Estoy llamando a nombre del Alcalde y la Comisión de la Ciudad de Miami Bea Mi nombre es _____________. Soy ayudante de investigaciones en Research and Public Policy. La Ciudad de Miami Beach está interesada en conocer su opinión con respecto a los servicios suministrados por la Ciudad. Su opinión es muy importante y ayudará a satisfacer las necesidades de los residen mejorar la calidad de la vida en la Ciudad. Esta es estrictamen estamos vendiendo nada. ________________________________________________________________________ _____ S CREENER E NTREVISTADOR A. Are you at least eighteen years of age? 01Yes (Continue) 02 No (Ask for qualified respondent) 03 Dont know/unsure (Thank and terminate) A. ¿Tiene usted por lo menos 18 años de edad? 01 Si (Continúe) 02 No (Pregunte por alguien a quien usted pueda entrevistar) 03 No sabe/No está seguro (Agradezca y termine) L Q UALITY OF IFE CV ALIDAD DE IDA 1. Overall, how would you rate the quality of life within the City of Miami Beach? Would you say& 01 Excellent; 02 Good; 03 Fair; or 04 Poor. 05 Dont know/unsure 1. En general, ¿cómo calificaría usted la calidad de vida en la Ciu? 01 Excelente; 02 Buena; 03 Regular; o 04 Mala. 05 No sabe/No está seguro 2. As a place to live, would you say the City of Miami Beach is& 01 Better; 02 Worse; or 03 About the same as it was a few years ago. DO NOT READ 04 Recently moved here/have not lived here long 05 Dont know/unsure 2. Como lugar para vivir, usted considera que la Ciudad de Miami Beach es& 01 Mejor; 02 Peor; o 03 Igual que hace unos años. NO LEA 04 Hace poco se mudó a esta Ciudad/no ha vivido aquí el tiempo suficiente 05 No sabe/No está seguro 3. Think for a moment about whether you would recommend the City of Miami Beach to family and friends as a place to live. Would you say& 01 Definitely recommend; 02 Probably recommend; 03 Probably not recommend; or 04 Definitely not recommend. 05 Dont know/unsure 3. ¿Recomendaría usted la Ciudad de Miami Beach a familiares y amigos como un lugar para vivir? 01 Definitivamente la recomendaría 02 Probablemente la recomendaría 03 Probablemente no la recomendaría 04 Definitivamente no la recomendaría 05 No sabe/no está seguro 4. What is your level of satisfaction with local schools within the City of Miami Be Would you say very satisfied, satisfied, neither satisfied nor d or very dissatisfied? 01Very satisfied 02Satisfied 03Neither satisfied nor dissatisfied 04Dissatisfied 05Very dissatisfied 06[DO NOT READ] Dont know/not applicable 4. Su nivel de satisfacción con las escuelas públicas dentro de Mia que está muy satisfecho/a, satisfecho/a, ni satisfecho ni insati insatisfecho; o muy insatisfecho 01 Muy satisfecho/a 02 Satisfecho/a 03 Ni satisfecho/a ni insatisfecho/a 04 Insatisfecho 05 Muy Insatisfecho 06 (NO LEA) No sabe/no aplica 5. Why are you dissatisfied with the local schools? _______________________________________________________________________ ________________________________________________________________ 5. ¿Por qué está insatisfecho (muy insatisfecho) con las escuel _______________________________________________________________________ ________________________________________________________________ 6. Do you have children in public school? 01Yes 02NoSKIP TO CITY SERVICES 03Dont know/not applicable SKIP TO CITY SERVICES 6. ¿Tiene niños en las escuelas públicas? 01 Si 02 No 03 (NO LEA) No sabe/no aplica PASE A LA PROXIMA PREGUNTA SI LA No O No sabe/no aplica 7. What level of public school does your child/children attend? ( 01Elementary 02Middle 03High 04[DO NOT READ] Dont know/not applicable 7. ¿A qué nivel de la escuela pública asiste su niño/a/niños/as? (Marque todos los que aplican) 01 Primaria 02 Secundaria 03 Pre Universitario 04 (NO LEA) No sabe/no aplica S C ITY ERVICES SC ERVICIOS DE LA IUDAD Now Ill read a list of City characteristics, services or progra excellent, good, fair or poor. Characteristics ExcellentGoodFair Poor DK 8. Cleanliness of streets in your neighborhood 01 02 03 04 05 9. Cleanliness of streets in business/commercial areas 01 02 03 04 05 10. Cleanliness of canals/waterways 01 02 03 04 05 11. Storm drainage (to avoid flooding) 01 02 03 04 05 12. Condition of sidewalks (few or no cracks) 01 02 03 04 05 13. Adequacy of streetlighting in your neighborhood 01 02 03 04 05 (sufficient, functioning lights) 14. The appearance and maintenance of the Citys public 01 02 03 04 05 buildings 15. Overall quality of the beaches (cleanliness & water 01 02 0304 05 quality) 16. Recreation programs 01 02 03 04 05 17. The appearance of playgrounds 01 02 03 04 05 18. The maintenance of parks (for example, cleanliness, 01 02 03 04 05 landscape maintenance) 19. Landscape maintenance in rights of way and public 01 02 03 04 05 areas 20. Garbage/Trash collection 01 02 03 04 05 21. The job the City is doing to address homelessness 01 02 03 04 05 22. City governments efforts to be a green or 01 02 03 04 05 sustainable city Ahora le leeré una lista de características, servicios o programas de la Ciudad. Por favor califique cada una como excelente, buena, regular o mala. Características Excelente Buena Regular MalaNS 8. Limpieza de las calles en su vecindario 01 02 03 04 05 9. Limpieza de las calles en áreas comerciales 01 02 03 04 05 y de negocios 10. Limpieza de canales y vías de agua01 0203 04 05 11. Drenaje de aguas lluvias (para evitar 01 02 03 04 05 inundaciones) 12. Condiciones de las aceras (pocas o 01 02 03 04 05 estado en que se encuentran) 13. Adecuada iluminación de las calles de su 01 02 03 04 05 vecindario (si es suficiente, si las lámparas funcionan) 14. Apariencia y mantenimiento de los 01 02 03 04 05 edificios públicos de la Ciudad 15. Calidad general de las playas (limpieza, 01 02 03 04 05 calidad del agua, etc.) 16. Programas recreativos 01 02 03 04 05 17. Apariencia de los campos de juego 01 0203 04 05 18. Mantenimiento de parques (por ejemplo: 01 02 03 04 05 limpieza y mantenimiento de zonas verdes) 19. Mantenimiento de zonas verdes en áreas 01 02 03 04 05 públicas y peatonales 20. Recolección de basuras y escombros 01 02 03 04 05 21. Capacidad de la Ciudad para atender el 01 02 03 04 05 problema de los indigentes 22. Los esfuerzos del gobierno de la ciudad 01 02 03 04 05 por ser una ciudad "verde" IF FAIR OR POOR TO Q12, Q13, Q14 ASK #27 23. Is there any area of Miami Beach that needs to be improved in graffiti, code enforcement, homelessness, etc.? 01 Yes What area is that? ________________________ 02 No area needs to be improved 03 Not sure SI RESPONDIO REGULAR O MALO A LAS PREGUNTAS Q9, Q10, Q11: 23. ¿Hay alguna área de Miami Beach que necesita ser mejorada con ejemplo, la basura, el grafiti, el cumplimiento del código, ó latc.? 01 Sí - ¿Qué área es esa? ________________________ 02 No hay ningún área que necesita ser mejorada 03 No estoy segura/o 24. How good a job of a job is the Miami Beach City Government doing expectations with the services they provide? Would you say... 01 Excellent; 02 Good; 03 Fair; or 04 Poor. 05 Dont know/unsure 24. ¿Cuál es su opinión sobre la labor del Gobierno de la Ciudad de Miami Beach en cuanto a los servicios que suministra? Considera que es... 01 Excelente; 02 Buena; 03 Regular; o 04 Mala. 05 No sabe/No está seguro 25. Please rate the level of code enforcement and ordinances establi Miami Beach government in your neighborhood? Would you say... 01 Too little; ASK 26 02 Too much; or ASK 27 03 About the right amount. 04 Dont know/unsure 25. Por favor califique el nivel de exigencia en su vecindario del c códigos y ordenanzas establecidos por las autoridades de la Ciud Considera usted que el nivel de exigencia es& 01 Demasiado tolerante; Preguntale 26 02 Demasiado estricto; o Preguntale 27 03 Adecuado. 04 No sabe/No está seguro 26. When you say there is too little code enforcement, what spec mind? _______________________________________________________________________ ________________________________________________________________ 26. ¿A qué se refiere específicamente cuando menciona que se exhorta seguir las normas? _______________________________________________________________________ ________________________________________________________________ 27. When you say there is too much code enforcement, what specif mind? _______________________________________________________________________ ________________________________________________________________ 27. ¿A qué se refiere específicamente cuando menciona que se ex seguir las normas? _____________________________________________________________________ ________________________________________________________________ 28. How would you rate the amount of noise in your neighborhood? Wou 01 A bit too much; ASK 29 02 Way too much; or ASK 30 03 Acceptable/not a problem. 04 Dont know/unsure 28. ¿Cómo calificaría la cantidad de ruido en su vecindario? Considera que es& 01 Algo excesivo; Preguntale 29 02 Demasiado; o Preguntale 30 03 Aceptable/no es un problema. 04 No sabe/No está seguro 29. Please tell me why you say that. _______________________________________________________________________ ________________________________________________________________ 29. ¿Sería tan amable de explicar por qué dice eso? _______________________________________________________________________ ________________________________________________________________ 30. Please tell me why you say that. _____________________________________________________________________ _______________________________________________________________________ 30. ¿Sería tan amable de explicar por qué dice eso? _____________________________________________________________________ ________________________________________________________________ 31. Do you Support or oppose the City of Miami Beach spending tax dollars to address rising sea levels? 01 Support 02 Oppose 03Dont know/unsure 31. ¿Usted apoya o se opone a que la ciudad de Miami Beach gaste hacer frente a la elevación del nivel del mar? 01 Me apoyo 02 Me opongo 03 No sabe/No está seguro PD H ISTORIC RESERVATION AND EVELOPMENT PDPH RESERVACIÓN Y ESARROLLO DEL ATRIMONIO ISTÓRICO 32. Think about historic preservation efforts in the City of Miahave they been& 01Very effective 02Somewhat effective 03Neither effective nor ineffective 04Somewhat ineffective 05Very ineffective 06Dont know/not sure 32. Piense acerca de los esfuerzos de la ciudad con respecto a l han sido: 01 Muy efectivo 02 Algo efectivo 03 Ni efectivo ni inefectivo 04 Algo inefectivo 05 Muy inefectivo 06 No sabe/No está seguro 33. Has the Citys efforts to regulate development been READ 01Too strict 02Too lax 03 About right 04 Dont know/unsure 33. Las medidas tomadas por la ciudad de Miami Beach para controlar desarrollo han sido 01 Muy estricta 02 Demasiado relajada 03 Bastante correcta 04 No sabe/No está seguro /P T RANSPORTATIONARKING TE RANSPORTE Y STACIONAMIENTO 34. What is your primary mode of transportation in Miami Beach? (Researchers: Do NOT read list) 01 Car 02 Local bus circulators (in South Beach) 03 Public buses (excluding the Local) 04 Walking/Bicycling 05 Motorcycles/Mopeds 06Taxis 07You stay home/do not go out often 08Friends and Family 09 Other ___________________ 10Dont know/unsure 34. ¿Cuál es su principal medio de transporte en Miami Beach? (Entrevistador: NO LEA la lista al entrevistado) 01 Automóvil 02 El local (el bus circulador de South Beach) 03 Buses públicos (excluyendo el local) 04 Caminando y/o bicicleta 05 Motocicletas y/o ciclomotores 06 Taxis 07 Se queda en casa y/o no sale la mayor parte del tiempo 08 Lo transportan amigos y familiares 09 Otro _________________________ 10 No sabe/No está seguro 35.How do you feel about the availability of parking throughout the City of Miami Beach? Would you say there is& 01Too little; 02Too much; or 03About right. 04Dont know/unsure 35. ¿Qué opina de la disponibilidad de estacionamiento en la Ciudad de Miami Beach? 01 Demasiado poca; 02 Demasiada; o 03 La indicada. 04 No sabe/No está seguro 36. How do you feel about traffic flow where you drive in Miami Beac it is& 01 Excellent; 02 Good; 03 Fair; or 04 Poor. 05 Dont know/unsure 36. ¿Qué opina del flujo de tráfico por donde usted transita en Miami Beach? Lo considera& 01 Excelente; 02 Bueno; 03 Regular; o 04 Malo. 05 No sabe/No está seguro 37. How do you feel about the condition of roads in Miami Beach, tha maintenance and smoothness? Would you say the condition is& 01 Excellent; 02 Good; 03 Fair; or 04 Poor. 05 Dont drive 06 Dont know/unsure 37. ¿Qué opina usted de la condición de las calles en Miami Beach? ( reparación de calles, mantenimiento, estado)? La considera& 01 Excelente; 02 Buena; 03 Regular; o 04 Mala. 05 No conduce 06 No sabe/No está seguro 38. As an alternative to taking a car, please tell me which of the types you would be willing to use. (Researchers: Read, Rotate & Accept multiple responses) 01 Local bus circulators 02 Trolley car 03 Express bus to mainland 04 Bicycles 05 Other _______________________ 06 Dont know/unsure 38. Como una alternativa en lugar de usar el automóvil, por favor dígame cual de los siguientes medios de transporte estaría dispuesto a usar. (Entrevistador: Lea, alterne y acepte múltiples respuestas) 01 Buses circuladores (el local) 02 Trolley car 03 Buses expresos a tierra firme 04 Bicicletas 05 Otro _______________________ 06 No sabe/No está seguro 39. How would you describe the availability of bicycle paths/lanes throughout the City of Miami Beach? Would you say there are& 01 Too few; 02 Too many; or 03 About right 04 Dont know/unsure 39. ¿Cómo describiría usted la disponibilidad de rutas y carriles para bicicletas en la Ciudad de Miami Beach? Considera que hay& 01 Muy pocas; 02 Demasiadas; o 03 La cantidad adecuada. 05No sabe/No está seguro 40. Would you be willing to significantly reduce on-street parking spaces on main streets ST throughout the City to provide for: (READ & ROTATE 16) 01 Bike lanes 02 Bus lanes 03Trolley cars 04Wider sidewalks 05 Shade trees/landscaping 06 More vehicular travel lanes 07 Rapid transit or express train 08 Other 09 None of the above 40. ¿Estaría dispuesto a que se redujera significativamente el espacarse en la banqueta de las calles principales de toda la ciudad y usa de las siguientes opciones? 01 Carriles de bicicletas 02 Carriles de autobuses 03 Carros trolley 04 Aceras más amplias 05 Arboles de sombra/zonas verdes 06 Mas carriles de viaje vehicular 07 Tránsito rápido o el tren exprés 08 Otro _______________________ 09 No sabe/No está seguro S AFETY S EGURIDAD As I read you a list of public safety services provided by the C tell me if you would rate the quality of each as excellent, good, fair or p Services Excellent Good Fair Poor DK 41. Police 0102 03 04 05 42. Emergency Medical Response 0102 03 04 05 43. Fire 0102 03 04 05 44. Ocean Rescue/Lifeguard/ Beach Patrol 0102 03 04 05 45. Emergency/Hurricane preparedness 01 02 03 04 05 A medida que leo una lista de los servicios de seguridad pública Ciudad de Miami Beach, por favor dígame si los calificaría como regulares o malos. Servicios Excelente Bueno RegularMalo NS 41. Policía 01 02 03 04 05 42. Respuesta ante Emergencias Médicas 01 02 03 04 05 43. Bomberos 0102 03 0405 44. Rescate Marino, Salvavidas, Policías en 0102 03 0405 la Playa 45. Emergencias/Preparación para 0102 030405 Huracanes As I read the following regarding safety, please indicate whethe somewhat safe, somewhat unsafe or very unsafe? Questions Very Somewhat Somewhat Very DK safe safe unsafe unsafe 46. In your neighborhood during the day?01 02 03 0405 47. In your neighborhood during the 01 02 03 0405 evening/night? 48. In business commercial areas during 01 02 03 0405 the evening/ night? Al leer las siguientes preguntas acerca de su seguridad, por fave siente muy seguro, algo seguro, algo inseguro, o muy inseguro. PreguntasMuy Algo Algo Muy NS seguro seguroinseguro inseguro 46.En su vecindario durante el día 01 0203 0405 47. En su vecindario al atardecer y/o en la 01 0203 0405 noche 48.En áreas comerciales al atardecer y/o 01 02 03 04 05 en la noche C/E/T ULTURENTERTAINMENTOURISM C/E/T ULTURANTRETENIMIENTOURISMO Ill read a list of attractions and activities. As I read each, few, too many or the right amount. Cultural Events Too Too Right DK few many amount 49. Museums 01 0203 04 50. Cultural activities (such as art shows, film 01 0203 04 festivals, musicals and live performances) 51.Family friendly activities (such as Movies 01020304 in the Park, Music in the Park, etc.) 52. Major events (such as boat/home/auto 01 0203 04 shows, 4th of July celebrations, expositions, food and wine festivals, etc.) 53. Restaurants 01 0203 04 54. Bars & nightclubs01 0203 04 Le leeré una lista de atracciones y actividades. Al leer cada una, por favor dígame si siente que hay muy pocas, muchas, o la cantidad adecuada. Eventos culturales Muy Muchos Cantidad NS Pocos (as) Adecuada (as) 49. Museos 0102 03 04 50. Actividades culturales (tales como 0102 03 04 exposiciones de arte, festivales cinematográficos, eventos musicales y actuaciones en vivo) 51. Actividades para la familia (como Películas 0102 03 04 en los Parques, Música en los Parques, etc.) 52. Grandes eventos (exposiciones de 0102 03 04 botes/ferias para el hogar/presentaciones de automóviles, celebraciones del 4 de Julio, exposiciones, festivales de alimentos y bebidas, etc.) 53. Restaurantes0102 03 04 54. Bares y discotecas 0102 03 04 As I read you a list of city venues, please tell me, on average, the number of times per year you attend each. VenuesNumber of times DK attended annually 55. Bass Museum of Art 77 56. Byron Carlyle Theater 77 57. Fillmore at the Jackie Gleason Theater 77 58. The Colony Theater 77 59. Miami Beach Convention Center 77 Al leerle una lista delugares culturales y de encuentro en la Ciudad, por favor dígame, en promedio, el número de veces que asiste anualmente a cada uno. Lugares culturales y de eventosNúmero de veces NS que asiste al año 55. Bass Museum of Art 77 56. Byron Carlyle Theater 77 57. Teatro Fillmore en el Jackie Gleason (Fillmore at the 77 Jackie Gleason Theater) 58. Colony Theater 77 59. Centro de Convenciones de Miami Beach (Miami Beach 77 Convention Center) Please tell me how frequently you visit the following business a Business areas2 or 3 Every 2 or 3 Once a Once Never Dont times week times a month or know a month twice week a or year more 60. Ocean Drive010203 04 05 06 07 61. Lincoln Road010203 04 05 06 07 62. Washington Avenue 01 02 03 04 05 06 07 63. 71 st Street 010203 04 05 06 07 64. 41 st Street 010203 04 05 06 07 65. Collins Avenue 010203 04 05 06 07 66. Ocean Terrace010203 04 05 06 07 67. South of 5 th Street 010203 04 05 06 07 68. Sunset Harbor 01 02 03 04 05 06 07 69. Collins 72 nd 75 th 010203 04 05 06 07 70. Alton Road 6 th 17 th 010203 04 05 06 07 Indique con qué frecuencia visita las siguientes zonas de negoci Zonas de negocios2 or 3 Cada 2 or 3 Una Una o Nunca No veces a semanaveces a vez al dos sabe semana mesmes veces o más al año 60. Ocean Drive01 02 030405 06 07 61. Lincoln Road01 02 03 04 05 06 07 62. Washington Avenue 01 02 03 04 05 06 07 63. 71 st Street 01 02 030405 06 07 64. 41 st Street 01 02 03 04 05 06 07 65. Collins Avenue 01 02 03 04 05 06 07 66. Ocean Terrace01 02 030405 06 07 67. South of 5 th Street 01 02 03 04 05 06 07 68. Sunset Harbor 01 02 03 04 05 06 07 69. Collins 72 nd 75 th 01 02 03 04 05 06 07 70. Alton Road 6 th 17 th 01 02 03 04 05 06 07 71. How would you rate the Citys performance in addressing the ne noise and disturbances during events that attract large crowds t you say& 01Excellent 02Good 03Fair 04Poor 05Dont know/unsure 71. ¿Cómo calificaría la labor de la ciudad con respecto a las nec residentes, ruidos y de disturbios durante eventos especiales qu público a Miami Beach. Diría usted que es& 01 Excelente 02 Buena 03 Regular 04 Mala 05 No sabe/No está seguro 72. Please tell me if you think the tourism industry in Miami Beac READ 01 Adds to the quality of life in the city 02 Detracts from the quality of life in the city 03 Neither adds nor detracts from the quality of life in the city 04 Dont know/unsure 72. Por favor dígame si considera que la industria del turismo de Miami Beach: 01 Aporta al éxito de su negocio 02 Le quita al éxito de su negocio 03 Ni aporta ni quita al éxito de su negocio 04 No sabe/No está seguro E/T CONOMYAXES I E CONOMÍA E MPUESTOS 73. How would you rate the overall value of City services for the ta pay? Would you say& 01 Excellent; 02 Good; 03 Fair; or 04 Poor. 05 Dont know/unsure 73. ¿Cómo calificaría usted en general el valor de los servicios que recibe de la Ciudad en comparado a los impuestos que usted paga? 01 Excelentes; 02 Buenos; 03 Regulares; o 04 Malos. 05 No sabe/No está seguro 74. How would you rate the recently completed capital improvement projects across theCity of Miami Beach (for example, Sunset Harbor Garage, Flamingo Park Football th Field, Surface Parking Lot at 10 Street and Washington Avenue, Pinetree Park Kayak Launch, Flamingo Park Tennis Facility, and the Center Cent Rights-of-way project.)? [READ LIST] 01Excellent 02Good 03Fair 04Poor 05[DO NOT READ] Dont know 74. ¿Cómo calificaría los proyectos de mejoras capitales recientem través de la ciudad de Miami Beach (como por ejemplo, el Sunset Harbor Garage, el th Street y Washington campo de futbol Flamingo Park, el estacionamiento ubicado en 10 Avenue, el Pinetree Park Kayak Launch, las canchas de tenis Flamingo Par City Center Neighborhood Rights-of-Way)? (LEALA LA LISTA) 01 Excelente 02 Buena 03 Regular 04 Mala 05 No sabe/No está seguro 75. Where do you go most often to get your information about the City? (DO NOT READ) 01 City TV MBTV 02 Miami Beach website 03 MB Radio 1670 AM 04 Daily news media articles 05 Other community/weekly publications 06 Citys MB Magazine 07 Emails and/or direct mail from City government, departments, or 08 Communication with the City Commission 09 Mayor on the Move/Community/Town meetings 10 Social media 11 Local TV news 12 Radio 13 Internet news sources 14 Internet blogs 15 Other 16 Dont know 75. ¿De qué manera obtiene usted usualmente información sobre la ciu que ver con su negocio? 01 Televisora de la ciudad MBTV (Miami Beach Television) 02 Sitio web de Miami Beach 03 Radio MB 1670 AM 04 Noticias diarias en los medios de comunicación 05 Otras publicaciones comunitarias/semanales 06 Revista MB de la ciudad 07 Correos electrónicos o correo directo del gobierno, los departam los organismos de la ciudad 08 Comunicaciones con la comisión de la ciudad 09 Reuniones con el alcalde/comunitarias/de la ciudad 10 Redes sociales 11 Noticias locales en televisión 12 Radio 13 Noticias en Internet 14 Blogs en Internet 15 Otro 16 No sé/no me interesa 74. How useful is the information that the City of Miami Beach sends to you about activities, programs , policies and events? READ 01 Very useful; 02 Somewhat useful 03 Not at all useful 04 Dont know/unsure 74. ¿Cuan buena es la información que le envía la ciudad en cuanto a actividades, programas, politica y leyes (de la ciudad), y eventos de la ciud 01 Muy buena 02 Algo buena 03 Nada buena 04 No sabe/No está seguro 75. During the last 12 months, how many times have you personally contacted, either by phone, in-person or electronically, the City of Miami Beach government wit service request or complaint? 01 #____________ (Continue unless ZERO then skip to Q81) 77 Dont know/unsure (Go to Q81) 99 Refused (Go to Q81) 75. En los últimos 12 meses, cuántas veces se ha comunicado usted ya sea por teléfono, personalmente o por correo electrónico con el gobierno de la Ciudad de Miami Beach con motivo de alguna pregunta, solicitud de servicio 01 Número de veces____________ (Continúe a menos que la respuesta sea CERO y pase luego a la Pregunta 81) 77 No sabe/No está seguro (Vaya a la Pregunta 81) 99 Prefiere no decirlo (Vaya a la Pegunta 81) 76. Please tell me, what was the reason for your most recent contact 01 Pay a bill 02 Visit an elected official 03 Research an issue 04 Pull a building permit/plan review 05 Attend a program/event 06 File a complaint 07 Other_____________ 08 Dont know/unsure 76. ¿Cual fue la razón de su contacto más reciente? 01 Para pagar una cuenta 02 Visitó a un funcionario electo 03 Investigó un asunto 04 Solicitó un permiso de construcción/revisó un proyecto 05 Asistió a un programa/evento 06 Presentó una queja 07 Otro (a)________________ 08 No sabe/No está seguro 77. How did you first contact the City? 01 Phone 02 E-mail 03 In-person 04 Through a commissioner 05 Community meeting 06 Social Media 07 Other __________________ 08 Dont know/unsure 77. ¿Cómo contactó por primera vez a la ciudad? 01 Por teléfono 02 Por correo electrónico 03 En persona 04 A través de un comisionado 05 En una reunión comunitaria 06 Por las redes sociales, como Facebook y Twitter 07 Por medio de una aplicación móvil de la ciudad (Gov QA o Report I 08 Sitio web de la ciudad 09 Otro 10 No sé/no estoy seguro As I read the next four statements, please tell me if you strongly agree, agree, agree nor disagree, disagree or strongly disagree with each. Statements StrA ANeither D StrD DK A/D 78.It was easy to get to someone who 01 02 03 04 05 06 could help me 79.The employees that assisted me 01 02 03 04 05 06 were courteous and professional 80. The employees that assisted me had 01 02 03 04 0506 the proper training and knowledge 81.Overall, I was satisfied with the 01 02 03 04 05 06 experience I had contacting the City Al leer los siguientes cuatro enunciados, diga si está totalmente de acuerdo con ellos (ToA), si está de acuerdo (DeA), si no está ni de acuerdo ni en está de acuerdo (NoA) o si está en total desacuerdo (ToD). Enunciados ToA DeANi A/D NoA ToD NS 78. Fue fácil conseguir a alguien que me 01 02 03 040506 pudiera ayudar. 79. Los empleados que me ayudaron fueron 01 02 03 04 05 06 amables y profesionales 80. Los empleados que me ayudaron tenían 01 02 03 04 05 06 adecuada preparación y conocimientos 81. En general me satisfizo la experiencia que 01 02 03 040506 tuve al contactara la Ciudad. 82.To what extent do you agree or disagree that the City of Miami B open and interested in hearing the concerns or issues of residents? Would you say& 01 Strongly agree; 02 Agree; 03 Neither agree nor disagree; 04 Disagree; or 05 Strongly disagree. 06 Dont know/unsure 82. ¿Hasta qué punto está usted de acuerdo o en desacuerdo en que la gobernación de la Ciudad de Miami Beach está dispuesta e interesada en escuchar opiniones de los residentes? 01 Estoy totalmente de acuerdo; 02 De acuerdo; 03 No estoy de acuerdo ni en desacuerdo; 04 No estoy de acuerdo; o 05 En total desacuerdo. 06 No sabe/No está seguro W EBSITE SI ITIO EN NTERNET 83. Have you visited the Citys website at www.miamibeachfl.gov in the past 6 months? 01 Yes (Continue) 02 No (Go to Q85) 03 Dont know/unsure (Go to Q85) 83. ¿En los últimos 6 meses, ha visitado usted el sitio en Internet www.miamibeachfl.gov? 01 Sí (Continúe) 02 No (Vaya a la Pregunta 85) 03 No sabe/No está seguro (Vaya a la Pregunta 85) 84. Overall, how satisfied would you say you were with the Miami Beawebsite? Would you say& 01Very satisfied; 02Somewhat satisfied; 03Somewhat dissatisfied; or 04Very dissatisfied. 05Dont know/unsure 84. En general, qué tan satisfecho se sintió usted con el sitio en Internet de la Ciudad de Miami Beach? Considera quese sintió& 01Muy satisfecho; 02 Algo satisfecho; 03 Algo insatisfecho; o 04 Muy insatisfecho; 05 No sabe/No está seguro 85. Thinking about your neighborhood or the City overall, what twoe changes would make Miami Beach a better place for you and/or your family visit? ________________________________________________________________ ________________________________________________________________ 85. ¿Refiriéndonos a su vecindario o a la Ciudad en general, puede i cambios que harían que Miami Beach fuese un mejor lugar para viv o visitar, tanto para usted como para su familia? _______________________________________________________________________ ________________________________________________________________ 86. What specific issues do you recommend the City of Miami Beach improve the overall quality of life in your area? _______________________________________________________________________ ________________________________________________________________ 86. ¿En qué problemas específicos recomienda que se concentre el gob ciudad de Miami Beach para mejorar la calidad de vida en general en su área? ________________________________________________________________ ________________________________________________________________ D EMOGRAPHICS DE ATOS STADÍSTICOS Now just a few demographic questions for statistical purposes only. 87. Are you of Hispanic, Spanish origin? 01 Yes (CONTINUE) 02 No/not sure (GO TO 89) Ahora sólo unas preguntas demográficas, únicamente para propósitos estadísticos. 87. ¿Es usted de origen hispano o español? 01 Si 02 No/ No estoy seguro (SALTE A LA 89) 88. In which country were you born? 01 _________________________ 77 DK/Unsure 99 Refused 88. ¿En qué país nació? 01 _________________________ 77 NS/No está seguro 99 Prefiere no contestar 89. What is your race? 01 White 02 Black or African American alone 03 American Indian or Alaska Native 04 Asian Indian 05 Chinese 06 Filipino 07 Japanese 08 Korean 09 Vietnamese 10 Native Hawaiian 11 Guamanian or Chamorro 12 Samoan 13 Other Pacific Islander 14 Some other race 15 Refused 89. ¿Cuál es su raza? 01 Blanco 02 Negro o Afro-Americano solamente 03 Indio Americano o nativo de Alaska 04 Indio Asiático 05 Chino 06 Filipino 07 Japonés 08 Coreano 09 Vietnamita 10 Hawaiano 11 Guamano o Chamorro 12 Samoano 13 De otra isla del Pacífico 14 Otra raza 15 Prefiere no contestar 90. In what type of residence do you live in Miami Beach? 01 Single family unit 02 Duplex or town home 03 Apartment/Condominium 04 Other_________________ 05 Refused 90. En que tipo de residencia vive usted en Miami Beach? 01 Una casa particular 02 Dúplex o townhouse 03 Apartamento/Condominio 04 Otro_________________ 05 Prefiere no responder 91. Are you a homeowner or renter? 01 Homeowner 02 Renter 03 Refused 91. ¿Es usted propietario de su casa/apartamento o renta? 01 Propietario 02 Renta 03 Prefiere no responder 92. How long have you lived in the City of Miami Beach? 01 Less than 6 months 02 6 months but less than 2 years 03 2 to less than 5 years 04 5 to less than 10 years 05 10 to less than 20 years 06 More than 20 years 07 Refused 92. ¿Cuánto tiempo ha vivido usted en la Ciudad de Miami Beach? 01 Menos de 6 meses 02 Entre 6 meses y 2 años 03 Entre 2 y 5 años 04 Entre5 y 10 años 05 Entre 10 y 20 años 06 Más de 20 años 07 Prefiere no responder 93. What is your age? 01 18-24 years old 02 25 to 34 years old 03 35 to 44 years old 04 45 to 54 years old 05 55 to 64 years old 06 65 to 74 years old 07 75 years or older 08 Refused 93. ¿Cuál es su edad? 01 Entre 18 y 24 años de edad 02 25 a 34 años de edad 03 35 a 44 años de edad 04 45 a 54 años de edad 05 55 a 64 años de edad 06 65 a 74 años 07 Mas de 75 años 08 Prefiere no responder 94. What is the combined annual income of all members of your househ sources before taxes? 01 Less than $24,999 02 $25,000 to $49,999 03 $50,000 to $99,999 04 $100,000 to $149,999 05 $150,000 to $249,999 06 $250,000 to $500,000 07 $500,001 or more 08 Dont know/unsure 09 Refused 94. ¿Cuál es el ingreso anual total de los miembros de su hogar tomando en cuenta todas las fuentes de ingreso, luego de pagar impuestos? 01 Menos de $24,999 02 $25,000 a $49,999 03 $50,000 a $99,999 04 $100,000 a $149,999 05 $150,000 a $249,999 06 $250,000 a $500,000 07 $500,001 o más 08 No sabe/No está seguro 09 Prefiere no responder 95. What is the primary language spoken in your household? 01 English 02 Spanish 03 Portuguese 04 Creole 05 Other_______________ 06 Refused 95. ¿Cuál es el idioma principal que se habla en su hogar? 01 Inglés 02 Español 03 Portugués 04 Criollo y Francés (Creole) 05 Otro_______________ 06 Prefiere no responder 96. Which of the following best describes your current household? (Researchers: Read list and accept only one response) 01 Single, live alone 02 Single, live with roommate or partner 03 Single, live with domestic partner but no children 04 Single, live with domestic partner and children 05 Married, no children at home 06 Married, with children at home 07 Divorced or separated, no children at home 08 Divorced or separated,with children at home 09 Refused 10 Dont know/unsure 96. ¿Cuál de los siguientes enunciados describe mejor la situación de su hogar? (Entrevistador: Lea la lista y acepte solamente una respuesta) 01 Soltero(a), vive solo(a) 02 Soltero(a), vive con compañero o compañero(a) de apartamento 03 Soltero(a), vive con mi pareja pero no tengo hijos 04 Soltero(a), vive con mi pareja e hijos 05 Casado(a), sin hijos en la casa 06 Casado(a), con hijosen la casa 07 Divorciado(a) o separado(a), sin hijos en la casa 08 Divorciado(a) o separado(a) con hijos en la casa 09 Prefiere no decirlo 10 No sabe/No está seguro(a) 97. How many months out of the year do you live in the City of Miami 01 #________________ months 77 Dont know/unsure 99 Refused 97. ¿Cuantos meses al año vive usted en la Ciudad de Miami Beach? 01 Número de meses________________ 77 No sabe/No está seguro 99 Prefiere no decirlo Thank you very much for your time and participation. Muchas gracias por su tiempo y por haber participado. 98. Gender (By observation) 01 Male 02 Female 98. Sexo (Por observación) 01 Masculino 02 Femenino 99. Code District (From Sample) stth to 5 Sts from Alton Rd to Ocean Dr.) 01 South Point(1 thst 02 South Beach and Belle Isle (5to 21 Sts from West Ave to Ocean) ndrd 03 Condo Corridor (22 to 63 Sts along Collins Ave east of Indian Creek) ndrd 04 Mid Beach (Palm, Star, Hibiscus, Sunset I, Sunset II, 22 to 63Sts from North Bay Road to Collins Ave and incl. the Islands) thth to 87 Terrace from Collins Ave to City Limits along the 05 North Beach (64 Bay) 99.Código de Distrito (A partir de la muestra) 01 South Point(Calles 1 a5 deAlton Rd aOcean Dr.) 02 South Beach y Belle Isle (Calle 5 a la 21 de West Ave a Ocean) 03 Condo Corridor (Calle 22a la 63a lo largo deCollins Ave Este de IndianCreek) 04 Mid Beach(Palm, Star, Hibiscus, Sunset I, Sunset II, Calle 22 a la63 de North Bay Road a Collins Ave e incluyendo aIslands) 05 North Beach (De la 64 a la 87 Terrace de Collins Ave a los Límites de la Ciudad a lo largo de la Bahía) 100. Code - Language survey conducted in 01 English 02 Spanish 03 Other 101. Code Phone line type 01 Land Line 02 Cell Phone MIAMI BEACH - BSS USINESS ATISFACTION URVEY Final for 2014 Hello. This is _______ calling on behalf of the Mayor and Commi Beach, which is interested in your views regarding the services very important and will help meet resident needs and improve the quality of life throughout the City. Is now a good time or would you prefer to schedule another- This is strictly a survey. We have nothing to sell.) Hola. Estoy llamando a nombre del Alcalde y la Comisión de la Ciudad de Miami Beach. Mi nombre es _____________. Soy ayudante de investigaciones en The Center for Research and Public Policy. La Ciudad de Miami Beach está interesada en conocer su opinión con respecto a los servicios suministrados por la Ciudad. Su opinión es muy importante y ayudará a satisfacer las necesidades de los negocios dela Ciudad. Esta es estrictamente una encuesta. No estamos vendiendo nada. ________________________________________________________________ S CREENER E NTREVISTADOR A. Are you one of the owners or managers of your business? 01 Yes (Continue) 02 No (Ask for qualified respondent) 03 Dont know/unsure (Thank and terminate) A. ¿Es usted uno de los propietarios o gerentes de su negocio? 01 Sí (Continúe) 02 No (Pregunte por alguien a quien usted pueda entrevistar) 03 No sabe/No está seguro (Agradezca y termine) CS ITY ERVICES C S ERVICIOS DE LA IUDAD 1. Please tell me why you chose to locate your business in the C (Researchers: Do NOT read list) 01 Climate/location by the beach 02 The Citys image (hip, sophisticated, etc.) 03 Availability of buildings/properties 04 Proximity to customers 05 Nightlife/entertainment options 06 Favorable economy 07 You are a resident of the City 08 Other ___________________ 09Dont know/unsure 1.Cuál fue la razón para que usted estableciera su negocio en la Ciudad de Miami Beach? (Entrevistador: NO LEA la lista) 01 Clima/ubicación junto a la playa 02 La imagen de la Ciudad (moderna, sofisticada, etc.) 03 Disponibilidad de edificios/propiedades 04 Proximidad con los clientes 05 Vida nocturna/opciones de entretenimiento 06 Economía favorable 07 Usted es residente de la Ciudad 08 Otra ___________________ 09 No sabe/No está seguro As I read a list of characteristics pertaining to the area surrounding your busin each as excellent, good, fair, or poor. A medida que leo la siguiente lista de características pertenecientes al área en donde se encuentra su negocio, por favor califique cada una como excelente, buena, regular o mala. CharacteristicsExcellent GoodFair Poor DK 2. The cleanliness of streets 01 02 03 04 05 3. Cleanliness of canals/waterways 01 02 03 04 05 4. Storm drainage (to avoid flooding) 01 0203 04 05 5. Condition of sidewalks (that is, few or 01 0203 04 05 no cracks) 6. The appearance and maintenance of the 01 02 03 04 05 Citys public buildings 7. Overall quality of the beaches 01 02 03 04 05 (cleanliness, water quality, etc.) 8. The maintenance of parks (for example, 01 02 03 04 05 cleanliness, landscape maintenance) 9. Landscape maintenance in rights of way 01 02 03 04 05 and public areas 10. Garbage/Trash collection 01 0203 04 05 11. The Citys ability to address 01 02 03 04 05 homelessness 12. The Citys efforts to be a green or 01 02 03 04 05 sustainable city Caracteristicas Excelente Buena Regular Mala NS 2. Limpieza de las calles 01 02 03 04 05 3. Limpieza de canales y vías de agua 01 02 03 04 05 4. Drenaje de aguas lluvias (para 01 02 03 04 05 evitar inundaciones) 5. Condiciones de las aceras (pocas o 01 02 03 04 05 estado en que se encuentran) 6. Apariencia y mantenimiento de los 01 02 03 04 05 edificios públicos de la Ciudad 7. Calidad general de las playas 01 02 03 04 05 (limpieza, calidad de agua, etc.) 8. Mantenimiento de parques 01 02 03 04 05 (ejemplo: limpieza y mantenimiento de zonas verdes) 9. Mantenimiento de zonas verdes en 01 02 03 04 05 áreas públicas y peatonales 10. Recolección de basuras y 01 02 03 04 05 escombros 11. Capacidad de la Ciudad para 01 02 03 04 05 atenderel problema de los indigentes 12. Los esfuerzos del gobierno de la 01 02 03 04 05 ciudad por ser una ciudad "verde" /Z/C P LANNINGONINGONSTRUCTION P/Z/C LANEACIÓNONIFICACIÓNONSTRUCCIONES During the past 12 months, how many times has your establishment been inspected for: InspectionsNumber of DK inspections in the past year 13. Site plans 14. License (BTR andsidewalk café permit) 15. Solicitation, flyers, or handbills 16. Signage 17. Sanitation 18. Property maintenance 19. Zoning for special events 20. Noise Durante los últimos 12 meses, ¿cuántas veces han inspeccionado sestablecimiento por alguna de las siguientes razones? Destinos/Atracciones de la CiudadNúmero de NS inspecciones en el último año 13. Planos del sitio 14. Licencia (Recibos de impuestos comerciales y permiso para cafetería con terraza) 15. Ofertas personalizadas, volantes o folletos 16. Señalización 17. Sanidad 18. Mantenimiento de la propiedad 19. Zonificación para eventos especiales 20. Ruido 21. How satisfied are you that these inspections are consistently 01 Very satisfied; 02 Satisfied; 03 Neither satisfied nor dissatisfied; 04 Dissatisfied; or 05 Very dissatisfied. 06 Dont know/unsure 21. ¿Cuán satisfecho(a) está usted en cuanto a lo adecuadas que han sido estas inspecciones? Considera que se siente& 01 Muy satisfecho(a); 02 Satisfecho(a); 03 Ni satisfecho(a) ni insatisfecho(a); 04 Insatisfecho(a); ó 05 Muy insatisfecho(a). 06 No sabe/No está seguro 22. Please rate the level of code enforcement and ordinances estabCity of Miami Beach government near your business. Would you say there is& 01 Too little; 02 Too much; or 03 About the right amount. 04 Dont know/unsure 22. Por favor califiqueel nivel de exigencia (en los alrededores de su negocio) del cumplimiento de los códigos y ordenanzas establecidos por las autoridades de Beach. Considera que el nivel de exigencia es& 01 Demasiado tolerante; 02 Demasiado estricto; o 03 Adecuado. 04 No sabe/No está seguro PD H ISTORIC RESERVATION AND EVELOPMENT PDPH RESERVACIÓN Y ESARROLLO DEL ATRIMONIO ISTÓRICO 23. Think about historic preservation efforts in the City of Miamihave they been& 01Very effective 02Somewhat effective 03Neither effective nor ineffective 04Somewhat ineffective 05Very ineffective 06Dont know/not sure 23. Piense acerca de los esfuerzos de la ciudad con respecto a la han sido: 01 Muy efectivo 02 Algo efectivo 03 Ni efectivo ni inefectivo 04 Algo inefectivo 05Muy inefectivo 06 No sabe/No está seguro 24. Thinking about the City of Miami Beachs efforts to regulate dhas the City regulation of development been 01 Too strict 02 Too lax 03 About right 04 Dont know 24. Pensando acerca de los esfuerzos de la ciudad con respecto a la gulación del desarrollo urbano como ha sido la regulación por parte de la ciudad? 01 Muy estricta 02 Demasiado relajada 03 Bastante correcta 04 No sabe/No está seguro T/P RANSPORTATIONARKING T/E RANSPORTESTACIONAMIENTO Using the rating scale of excellent, good, fair or poor, how would you rate the effectiven the public transit system serving the City over the past 12 mont Statement ExcellentGood Fair Poor DK 25. In bringing customers to your business 01 02 03 04 05 26. In bringing employees to your business 01 02 03 04 05 Usando una escala de valoración de excelente, buena, regular o mala, ¿cómo calificaría usted la eficiencia del sistema de transporte público de la Ciudad en los últimos 12 meses? Enunciado ExcelenteBuena Regular MalaNS 25. Para atraer clientes a su negocio 01 02 03 04 05 26. Para atraer empleados a su negocio 01020304 05 27. How do you feel about the condition of roads in Miami Beach, tha maintenance and smoothness? Would you say the condition is& 01 Excellent; 02 Good; 03 Fair; or 04 Poor. DO NOT READ 05 Dont drive 06 Dont know/unsure 27.¿Qué opina usted de la condición de las calles en Miami Beach? ( calles, mantenimiento, estado)? Considera que la condición es& 01 Excelente; 02 Buena; 03 Regular; o 04 Mala. NO LEA 05 No conduce 06 No sabe/No está seguro 28. Which of the following best describes availability of public a customers? 01 There are almost always parking places nearby 02 There are often parking places nearby 03 There are seldom parking places nearby 04 There are almost never parking places nearby 05 Dont know 28. ¿Cómo calificaría la disponibilidad de estacionamiento (tanto público como privado) para sus clientes y/o empleados en la zona en que está ubicado su negConsidera que& 01 Casi siempre pueden encontrar un espacio cerca; 02 A menudo pueden encontrar un espacio cerca; 03 Frecuentemente no encuentran un espacio cerca; ó 04 Casi nunca pueden encontrar un espacio cerca. 01No sabe / No está seguro / No corresponde 29. How would you rate the traffic flow in Miami Beach for custome get to and from your place of business? Would you say& 01 Excellent; 02 Good; 03 Fair; or 04 Poor. DO NOT READ 05 Dont drive 06 Dont know 29. ¿Qué opina sobre el flujo de tráfico en Miami Beach para los cli intentan transitar hacia y desde su negocio? Lo considera& 01 Excelente; 02 Bueno; 03 Regular; o 04 Malo. NO LEA 05 No conduce 06 No sabe S P UBLIC AFETY SP EGURIDAD UBLICO As I read a list of public safety services provided by the City you would say each is excellent, good, fair or poor? Service Excellent Good Fair Poor DK 30. Police 0102 03 04 05 31. Emergency Medical Response 0102 03 04 05 32. Fire 0102 03 04 05 33. Ocean Rescue/Lifeguard/Beach Patrol 0102 03 04 05 34. Emergency/Hurricane preparedness 01 02 03 04 05 A medida que leo una lista de los servicios de seguridad pública suministrados por la Ciudad de Miami Beach, por favor dígame si loscalificaría comoexcelentes, buenos, regulareso malos. Servicio Excelente Bueno Regular MaloNS 30. Policía 01 0203 04 05 31. Respuesta ante Emergencias 01 02 03 04 05 Médicas 32. Bomberos 01 0203 04 05 33. Rescate Marino, Salvavidas, 01 02 03 04 05 Policías en laPlaya 34. Emergencias/Preparación para 01 0203 04 05 Huracanes Please answer the following questions as to whether you and your employees feel very safe, somewhat safe, somewhat unsafe or very unsafe? QuestionVery Somewhat SomewhaVery DK safe safet unsafe unsafe 35. How safe would you say you and your 0102 03 04 05 employees feel in and around your place of business during the daytime? 36. How safe would you say you and your 0102 03 04 05 employees feel in and around your place of business during the evening/night-time? Por favor responda a las siguientes preguntas con relación a usted y sus empleados y díganos si se sienten muy seguros, algo seguros, algo inseguros, o muy inseguros. Pregunta Muy Algo Algo Muy NS seguros seguros inseguros inseguros 35.¿Qué tan seguros diría usted que se 01 02 03 04 05 sienten usted y sus empleados en los alrededores de su negocio durante el día? 36. ¿Qué tan seguros diría usted que se 01 02 03 04 05 sienten usted y sus empleados en los alrededores de su negocio al atardecer y/o en la noche? 37. When thinking about the amount of public street lighting at nigh Would you say there is& 01 Not enough; or 02 Too much; or 03 The right amount of lighting. DO NOT READ 04 Not applicable (business is not open at night) 05 Dont know/unsure 37. ¿En qué medida considera adecuada la iluminación de la calle dur en que está ubicado su negocio? 01 No es suficiente, ó 02 Hay demasiada; ó 03 Hay una cantidad adecuada de iluminación. NO LEA 04 No corresponde (el negocio no está abierto durante la noche) 05 No sabe/No está seguro C/E/T ULTURENTERTAINMENTOURISM C/E/T ULTURANTRETENIMIENTOURISMO As I read you a list of attractions offered in the City of Miami tell me if you feel there are too many, too few or the right amount in the City. Attractions Too fewToo About the DK many right amount 38.Restaurants 0102 03 04 39. Nightclubs 0102 03 04 40. Museums 0102 03 04 41. Cultural activities (such as art shows, film 0102 03 04 festivals, musicals and live performances) 42. Family friendly activities (such as Movies in 0102 03 04 the Park, Music in the Park, etc.) 43. (Major events (such as the boat/home/auto 0102 03 04 shows, 4th of July celebrations, expositions, food and wine festivals, etc.) Al leerle la lista de atracciones ofrecidas por la Ciudad de Miami Beach, por favor dígame si siente que en la Ciudad hay muchas, muy pocaso una cantidad adecuada. AtraccionesMuy Demasiados Cantidad NS Pocos(as) (as) Adecuada 38. Restaurantes 01 02 03 04 39. Clubes Nocturnos 01 02 03 04 40. Museos01 02 03 04 41. Actividades culturales (tales como 01 02 03 04 exposiciones de arte, festivales cinematográficos, eventos musicales y presentaciones en vivo) 42. Actividades para la familia (como 01020304 Películas en los Parques, Música en los Parques, etc.) 43. Grandes eventos (exposiciones de 01020304 botes/ferias para el hogar/presentaciones de automóviles, celebraciones del 4 de Julio, exposiciones, festivales de alimentos y bebidas, etc.) 44. How would you rate the Citys performance in addressing the n disturbances during events that attract large crowds to Miami Be 01 Excellent 02 Good 03 Fair 04 Poor 05 Dont know/unsure 44. ¿Cómo calificaría la labor de la ciudad con respecto a las necesidades ruidos y de disturbios durante eventos especiales que atraen a u Beach. Diría usted que es& 01Excelente 02Buena 03Regular 04Mala 05No sabe/Noestá seguro /T E CONOMYAXES E/I CONOMÍA MPUESTOS 45. Voters recently approved additional bed taxes for improving Center. Improvements can be smaller in scope and cost around $10 and cost around $500 million. The verall quality of the Conventir and ability to attract visitors and conventions will be affected by the level of improv do you most support? 01Small scale improvements costing around $100 million 02Moderate scale improvements costing around $300 million 03Significant improvements costing around $500 million 04No improvements 05Dont know/unsure 45. Los votantes aprobaron recientemente impuestos turísticos adicio Centro de Convenciones de Miami Beach. Las mejoras pueden ser on un costo de alrededor de $100 millones, o de mayor alcance, con un millones. La calidad general del centro de convenciones y su ca convenciones se verán afectadas por el nivel de las mejoras. ¿Cuál de las siguientes opciones apoya usted más? 01Mejoras a pequeña escala con un costo de alrededor de $100 millo 02Mejoras moderadas con un costo de alrededor de $300 millones 03Mejoras significativas con un costo de alrededor de $500 millone 04Ninguna mejora 05No sabe/No está seguro 46. Please tell me if you think the Miami Beach Convention Center READ Adds to the success of your business 01 Adds to the success of your business 02 Detracts from the success of your business 03 Neither adds nor detracts from the success of your business 04 Dont know/unsure 46. Por favor dígame si considera que el Centro de Convenciones de Miami Beach: 01 Aporta al éxito de su negocio 02 Le quita al éxito de su negocio 03 Ni aporta ni quita al éxito de su negocio 04 No sabe/No está seguro 47. Please tell me if you think the tourism industry in Miami Beac READ 01 Adds to the success of your business 02 Detracts from the success of your business 03 Neither adds nor detracts from the success of your business 04 Dont know/unsure 47. Por favor dígame si considera que la industria del turismo de Miami Beach: 01 Aporta al éxito de su negocio 02 Le quita al éxito de su negocio 03 Ni aporta ni quita al éxito de su negocio 04 No sabe/No está seguro C/CS/ICP OMMUNICATIONSUSTOMER ERVICENTERNAL ITY ROCESSES C/SC/PIC OMUNICACIONESERVICIO AL LIENTEROCESOS NTERNOS DE LA IUDAD 48. How do you usually get your information about the City that is relevant to your bus (RESEARCHERS: READ, ROTATE & ACCEPT MULTIPLE RESPONSES) 01 City TV MBTV 02 Miami Beach website 03 MB radio 1670 AM 04 Daily news media articles 05 Other community/weekly publications 06 Citys MB Magazine 07 Emails and/or direct mail from City government, departments, or 08 Communications with the City Commission 09 Mayor on the Move/Community/Town meetings 10 Social media 11 Local TV news 12 Radio 13 Internet news sources 14 Internet blogs 15 Other 16 Dont know/not interested 48. ¿De qué manera obtiene usted usualmente información sobre la c con su negocio? 01 Televisora de la ciudad MBTV (Miami Beach Television) 02 Sitio web de Miami Beach 03 Radio MB 1670 AM 04 Noticias diarias en los medios de comunicación 05 Otras publicaciones comunitarias/semanales 06 Revista MB de la ciudad 07 Correos electrónicos o correo directo del gobierno, los departam organismos de la ciudad 08 Comunicaciones con la comisión de la ciudad 09 Reuniones con el alcalde/comunitarias/de la ciudad 10 Redes sociales 11 Noticias locales en televisión 12 Radio 13 Noticias en Internet 14 Blogs en Internet 15 Otros 16 No sé/no me interesa 49. How useful is the information that the City of Miami Beach sen programs, policies and events? READ 01 Very useful 02 Somewhat useful 03 Not at all useful 04 Dont know/unsure 49. ¿Cuan buena es la información que le envía la ciudad en cuanto a actividades, programas, politica y leyes (de la ciudad), y eventos de la ciudad ? 01 Muy buena 02 Algo buena 03 Nada buena 04 No sabe/No está seguro 50. During the last 12 months, how many times have you personally co by phone, in-person or electronically, the City of Miami Beach government wit request or complaint? 01 #____________ (Continue unless ZERO then skip to Q 54) 77 Dont know/unsure (Go to Q54) 99 Refused (Go to Q54) 50. En los últimos 12 meses, ¿cuántas veces se ha comunicado usted ya sea por teléfono, personalmente o por correo electrónico con el gobierno de la Ciudad de Miami Beach con motivo de alguna pregunta, solicitud de servicio o queja? 01 Número de veces____________ (Continúe a menos que la respuesta seaCERO y vaya luego a la Pregunta 54) 77 No sabe/No está seguro (Vaya a la Pregunta 54) 99 Prefiere no decirlo (Vaya a la Pegunta 54) 51. What was the reason for your most recent contact? (Researchers: Do NOT read list) 01 Pay a bill 02 File a complaint 03 Visit an elected official 04 Research an issue 05 Pull a building permit/plan review 06 Obtain a license 07 Schedule an inspection (building, fire, etc.) 08 Attend a program/event 09 Non-emergency police assistance 10 Zoning, historic preservation, or planning information 11 Other________________ 12 Dont know/unsure 51. ¿Cuál fue la razón de su contacto más reciente? (Entrevistador: NO LEA la lista) 01 Para pagar una cuenta 02 Presentó una queja 03 Visitó a un funcionario electo 04 Investigó un asunto 05 Solicitó un permiso de construcción/revisó un proyecto 06 Obtuvo una licencia 07 Programó una inspección (de edificio, prevención de incendios, etc.) 08 Asistió a un programa o evento 09 Buscó ayuda de la policía (no de emergencia) 10 Zonificación, preservación histórica o información de planeación 11 Otro (a)________________ 12 No sabe/No está seguro 52. How did you first contact the City? 01 Phone 02 E-mail 03 In-person 04 Through a commissioner 05 Community meeting 06 Social Media 07 City Mobile app (Gov QA or Report IT) 08 City website 09 Other ___________________ 10 Dont know/unsure/remember 52. ¿Cómo contactó a la Ciudad la primera vez? 01 Teléfono 02 Correo electrónico 03 Personalmente 04 A través de un comisionado 05 En una reunión comunal 06 Medios Sociales 07 Por medio de una aplicación móvil de la ciudad (Gov QA o Report 08 Sitio web de la ciudad 09 Otra ___________________ 10 No sabe/No está seguro/No recuerda Thinking about your most recent contact with City government, wo agree, agree, neither agree nor disagree, disagree or strongly d following statements. Statements StrA A Neither D StrDDK A/D 54. It was easy to get to someone who could 01 02 03 04 05 06 help me. 55. The employees that assisted me were 01 02 03 04 05 06 courteous and professional. 56. The employees that assisted me had the 01 02 03 04 05 06 proper training and knowledge. 57. The process is user-friendly and easy to 01 02 03 04 05 06 understand. 58. The requests made by my business are 01 02 03 040506 processed in a timely manner. 59. Overall, I was satisfied with the 01 02 03 040506 experience I had contacting the City. Con respecto a la última vez que tuvo contacto con el gobierno de la Ciudad, le leeré algunos enunciados y diga si está totalmente de acuerdo con ellos (ToA), si está de acuerdo (DeA), si no estáni deacuerdo ni endesacuerdo(Ni A/D), si no está de acuerdo(NoA)o si está en total desacuerdo(ToD). Enunciados ToA DeANi A/D NoA ToD NS 54. Fue fácil conseguir a alguien que me 01 02 03 040506 pudiera ayudar. 55. Los empleados que me ayudaron fueron 01 02 03 040506 amables y profesionales 56. Los empleados que me ayudaron tenían 01 02 03 040506 adecuada preparacióny conocimientos 57. El proceso fuéfácil de comprender y de 01 02 03 04 05 06 aplicar 58. Las solicitudes presentadaspor mi negocio 01 02 03 04 05 06 fueron procesadas en forma oportuna 59. En general, estuve satisfecho(a) con la 01 02 03 04 05 06 experiencia que tuve al entrar en contacto con la Ciudad. 60. The City of Miami Beach government is open and interested in hearing the concerns issues of your business? Would you say& 01 Strongly agree; 02 Agree; 03 Neither agree nor disagree; 04 Disagree; or 05 Strongly disagree. 06 Dont know/unsure 60. ¿Hasta qué punto está usted de acuerdo o en desacuerdo en que la gobernación de la Ciudad de Miami Beach está dispuesta e interesada en escuchar la de su negocio? 01 Estoy totalmente de acuerdo; 02 Estoy de acuerdo; 03 No estoy de acuerdo ni en desacuerdo; 04 No estoy de acuerdo; o 05 En total desacuerdo. 06 No sé/No estoy seguro(a) 61. Please tell me what one thing the City of Miami Beach can do t succeeds in or around the City? ________________________________________________________________ ________________________________________________________________ 61. Por favor dígame qué puede hacer la Ciudad de Miami Beach para asegurarse de que su negocio tenga éxito en la Ciudad o en torno a ella ________________________________________________________________ ________________________________________________________________ W EBSITE ESI L ITIO EN NTERNET 62. Have you visited the Citys website at www.miamibeachfl.gov in the past 6 months? 01 Yes (Continue) 02 No (Go to 64) 03 DK/Unsure (Go to 64) 62.¿En los últimos 6 meses, ha visitado usted el sitio en Internet de la Ciudad www.miamibeachfl.gov? 01 Sí (Continúe) 02 No (Vaya a 64) 03 No sabe/No está seguro (Vaya a la Pregunta 64) 63. Overall, how satisfied would you say you were with the Miami B Would you say& 01Very satisfied 02Somewhat satisfied 03Somewhat dissatisfied 04Very dissatisfied 05Dont know/unsure 63. En general, qué tansatisfecho se sintió usted con el sitio en Internet de la Ciudad de Miami Beach? Considera quese sintió& 01Muy satisfecho 02 Algo satisfecho 03 Algo insatisfecho 04 Muy insatisfecho 05 No sabe/No está seguro The next several questions pertain to the Building, Fire Prevent The Building Department is responsible for compliance with the building code and for issuing permits. The Fire Department is separately responsible for fire permit plans for fire safety compliance. The Planning Department administering the Citys Land Use Boards (Design Review Board, Historic Preservation Board, Planning Board and Board of Adjustment), as well as administerin reviewing permit plans for compliance with the Zoning Code and D Orders. Las siguientes preguntas se refieren a los Departamentos de Construcción, Prevención d Incendios y Planeación. El Departamento de Construcción es respo código de construcción y la expedición de permisos. Por su parte Bomberos es responsable del cumplimiento de la seguridad contra incendios y l planes de permisos para el cumplimiento de la seguridad contra i Planeación es responsable de la administración de las Juntas della Ciudad (Junta de Revisión de Diseño, Junta de Preservación Histórica, J Ajustes), así como de la administración del Código de Zonificaci de los planes de permisos para el cumplimiento del Código de Zonificación y las Órdenes de la Junta de Revisión de Desarrollo. CI ODE NSPECTIONS IC NSPECCIONES DE ÓDIGO 64. The Building Department is responsible for compliance with the issuing permits. The Fire Department is separately responsible f During the past three years, how many times have you contacted oct experience with the City of Miami Beach Building Department. IF 0, GO TO #72 64. El Departamento de Edificación tiene es responsable por el cum edificación y por otorgar permisos de edificación. El Departamen separadamente es responsable por el cumplimiento de la seguridad de últimos tres años, cuantas veces usted a contactado o ha tenido Departamento de Edificación de la ciudad de Miami Beach? SI 0, VAYA A #72 For all of your inspections by the Building Department in the pa agree, neither agree nor disagree, disagree, or strongly disagre Statements Str A Neither D StrDK Agr A/D Dis 65. It was easy to get to someone who could help 0102 03 005 06 me 4 66. The employees that assisted me were 0102 03 005 06 courteous and professional 4 67. The employees that assisted me had the 0102 03 005 06 proper training and knowledge 4 68. Overall, I was satisfied with the experience I 01 02 03 005 06 had contacting the City Building Department 4 69.Inspections by the Building Department are 0102 03 005 06 consistent from 1 inspection to the next.. 4 70. Inspections by the Building Department are 0102 03 005 06 fair. 4 71. The Building Department is open and 0102 03 005 06 interested in hearing the concerns or issues of 4 businesses Con respecto a sus inspecciones por parte del Departamento de Edificaciones en los últimos tres años, está usted: fuertemente de acuerdo, de acuerdo, ni de desacuerdo, o en fuerte desacuerdo con lo siguiente: Statements ToA DeNi A/D NToD NS A o A 65. Fue fácil encontrar alguien que me pudiera 0102 03 005 06 ayudar 4 66. Los empleados que me ayudaron fueron 0102 03 005 06 amables y profesionales 4 67. Los empleados que me ayudaron tenían el 0102 03 005 06 entrenamiento y el conocimiento apropiado 4 68. En general, estuve satisfecho con la experiencia 0102 03 005 06 que tuve al contactar al Departamento de 4 Edificaciones 69. Las inspecciones por parte del Departamento 0102 03 005 06 de Edificaciones son consistentes de una 4 inspección a la próxima 70. Las inspecciones por parte del Departamento 01 02 03 005 06 de Edificaciones son justas 4 71. El Departamento de Edificaciones está 0102 03 005 06 dispuesto e interesado en escuchar las inquietudes 4 y problemas de los negocios 72. During the past 3 years, how many times has your business been inspected by the Fire Department for fire code safety or obtaining permits? IF 0, GO TO #80 72. ¿Durante los últimos tres años, cuantas veces ha tenido que se por el Departamento de Bomberos por seguridad del código de fuego o para obtener permisos? SI 0, VAYA A #80 For all of your fire safety inspections by the Fire Department i agree, agree, neither agree nor disagree, disagree, or strongly statements StatementsStrA Neither D StrDK Agr A/D Dis 73. It was easy to get to someone who could help 0102 03 005 06 me 4 74. The employees that assisted me were 0102 03 005 06 courteous and professional 4 75. The employees that assisted me had the 0102 03 005 06 proper training and knowledge 4 76. Overall, I was satisfied with the experience I 0102 03 005 06 had contacting the City Fire Department4 77.Inspections by the Fire Department are 0102 03 005 06 consistent from 1 inspection to the next.. 4 78. Inspections by the Fire Department are fair. 01 02 03 005 06 4 79. The Fire Department is open and interested in 01 02 03 005 06 hearing the concerns or issues of businesses 4 Con respecto a todas las inspecciones de seguridad de fuego por Bomberos durante los últimos tres años, está usted: fuertemente acuerdo ni desacuerdo, en desacuerdo, o en fuerte desacuerdo con lo siguiente: Statements Str A Neither D StrDK Agr A/D Dis 73. Fue fácil encontrar alguien que me pudiera 0102 03 005 06 ayudar 4 74. Los empleados que me ayudaron fueron 0102 03 005 06 amables y profesionales 4 75. Los empleados que me ayudaron tenían el 0102 03 005 06 entrenamiento y el conocimiento apropiado 4 76. En general, estuve satisfecho con la experiencia 0102 03 005 06 que tuve al contactar al Departamento de 4 Bomberos de la ciudad 77. Las inspecciones por parte del Departamento 0102 03 005 06 de Bomberos son consistentes de una inspección a 4 la próxima 78. Las inspecciones por parte del Departamento 0102 03 005 06 de Bomberos son justas 4 79. El Departamento de Bomberos está dispuesto 0102 03 005 06 e interesado en escuchar las inquietudes y 4 problemas de los negocios 80.During the past 3 years, how many times have you contacted or had any direct experience with the Miami Beach Planning Department? IF 0, GO TO #88 80. ¿Durante los últimos tres años, ¿en cuántas ocasiones se ha puest alguna experiencia directa con el Departamento de Planeación de SI 0, VAYA A #88 For all of your interaction with the Planning Department in the past 3 years, please strongly agree, agree, neither agree nor disagree, disagree, or strongly statements Statements Str A Neither D StrDK Agr A/D Dis 81. It was easy to get to someone who could help 0102 03 005 06 me 4 82. The employees that assisted me were 0102 03 005 06 courteous and professional 4 83. The employees that assisted me had the 0102 03 005 06 proper training and knowledge 4 84. Overall, I was satisfied with the experience I 0102 03 005 06 had contacting the City Planning Department4 85.Inspections by the Planning Department are 0102 03 005 06 consistent from 1 inspection to the next.. 4 86. Inspections by the PlanningDepartment are 0102 03 005 06 fair. 4 87. The PlanningDepartment is open and 0102 03 005 06 interested in hearing the concerns or issues of 4 businesses De acuerdo con todas sus interacciones con el Departamento de Pl años,declárese totalmente de acuerdo, de acuerdo, ni de acuerdo ni en desacuerdo o totalmente en desacuerdo con las siguientes afirmac StatementsStrA Neither D StrDK Agr A/D Dis 81. Fue fácil encontrar alguien que me pudiera 0102 03 005 06 ayudar 4 82. Los empleados que me ayudaron fueron 0102 03 005 06 amables y profesionales 4 83. Los empleados que me ayudaron tenían el 0102 03 005 06 entrenamiento y el conocimiento apropiado 4 84. En general, estuve satisfecho con la experiencia 0102 03 005 06 que tuve al contactar al Departamento de 4 Planeaciónde la ciudad 85. Las inspecciones por parte del Departamento 0102 03 005 06 de Planeación son consistentes de una inspección 4 a la próxima 86. Las inspecciones por parte del Departamento 0102 03 005 06 de Planeación son justas4 87. El Departamento de Planeación está dispuesto 0102 03 005 06 e interesado en escuchar las inquietudes y 4 problemas de los negocios CG ITY OVERNMENT C G OBIERNO DE LA IUDAD 88. Do you support or oppose the City of Miami Beach spending ta levels? 01 Support 02 Oppose 03 Dont know/unsure 88. ¿Usted apoya o se opone a que la ciudad de Miami Beach gasteimpuestos en hacer frente a la elevación del nivel del mar? 01 Apoyo 02 Me opongo 03 No estoy seguro 89. Do you support or oppose the City of Miami Beach spending ta transit system? 01 Support 02 Oppose 03 Dont know/unsure 89. ¿Usted apoya o se opone a que la ciudad de Miami Beach gaste los construcción de un sistema de tránsito rápido? 01 Apoyo 02 Me opongo 03 No estoy seguro 90. How good a job of a job is the Miami Beach City Government doing expectations with the services they provide? Would you say... 01 Excellent; 02 Good; 03 Fair; or 04 Poor. 05 Dont know/unsure 90. ¿Cuál es su opinión sobre la labor del gobierno de la Ciudad de Miami Beach en cuanto a satisfacer las necesidades de su negocio? 01 Excelente; 02 Buena; 03 Regular; 04 Mala; 05 No sabe/No está seguro 91. How would you rate the overall value of City services for the tax dollars your business pays? Would you say& 01 Excellent; 02 Good; 03 Fair; or 04 Poor. 05 Dont know/unsure 91.¿ Cómo calificaría usted en general el valor de los servicios que comparado a los impuestos que usted paga? Considera que esos servicios son& 01 Excelentes; 02 Buenos; 03 Regulares; o 04 Malos. 05 No sabe/No está seguro 92. Compared to all you know or have heard of other cities, how woul as a place to run a business? Would you say Miami Beach is& 01 One of the best; 02 Above average; 03 Average; 04 Below average; or 05 One of the worst. 06 Dont know/unsure 92. Comparada con lo que sabe o ha escuchado sobre otras ciudades, ¿ Beach como lugar para llevar adelante un negocio? 01 Una de las mejores; 02 Por encima del promedio; 03 Promedio; 04 Por debajo del promedio; o 05 Una de las peores. 06 No sabe/No está seguro 93. Compared to previous years, please tell me how you would rate th a place to do business. Would you say it is& 01 Better; 02 Worse; or 03 About the same now as it was in the past. DO NOT READ 04 We havent done business here long enough to judge 05 Dont know/unsure 93. ¿Diría que como lugar para hacer negocios, la ciudad de Miami Be antes, que es peor o que es casi igual? 01 Mejor ahora; 02 Peor ahora; 03 Casi igual que en el pasado. NO LEA 04 No he hecho negocios aquí el suficiente tiempo como para juzgar 05 No sabe/No está seguro 94. How likely might you be to recommend the City of Miami Beach to business? Would you say& 01 Definitely recommend 02 Probably recommend 03 Would probably not recommend 04 Would definitely not recommend 05 Dont know/unsure 94. ¿Recomendaría a la Ciudad de Miami Beach a otras personas como lu negocio? 01 Definitivamente la recomendaría 02 Probablemente la recomendaría 03 Probablemente no la recomendaría 04 Definitivamente no la recomendaría 05 No sabe 95. Which of the following do you feel are the most important challe years that face your business in Miami Beach? 01 Competitive pressure from other businesses 02 Restrictive government codes 03 Outdated facilities 04 Rising sea levels 05 Parking 06 High property taxes 07 Not enough business space 08 Difficulty recruiting a skilled labor force 09 Lack of affordable housing in Miami Beach for your labor force 10 Obtaining incentives 11 High insurance 12 High rent 13 Dont know/unsure 14 Other 95. ¿Cuáles de los siguientes retos cree que son los más importantesnfrentará su negocio durante los años siguientes? 01 Presión competitiva de otros negocios 02 Normas restrictivas que impone el gobierno 03 Instalaciones anticuadas 04 Elevación en los niveles del mar 05 Lugares para estacionarse 06 Altos impuestos sobre las propiedades 07 No hay suficiente espacio para los negocios 08 Dificultad para reclutar personal capacitado 09 Falta de viviendas asequibles para su personal en Miami Beach 10 Obtención de incentivos 11 Precios altos en los seguros 12 Precios altos en las rentas 13 No sé/no estoy seguro 14 Otro D EMOGRAPHICS DE ATOS STADÍSTICOS Now just a few demographic questions for statistical purposes on 96. What is your position with the business you represent? 01 Owner or partner 02 Manager 03 Assistant Manager 04 Other ____________________ 05 Refused 06 Dont know/unsure Ahora sólo unas preguntas demográficas para propósitos estadísti 96. ¿Cuál es su cargo o rolen el negocio que representa? 01 Dueño(a) o socio(a) 02 Gerente 03 Subgerente 04 Otro (a) ____________________ 05 Prefiere no responder 06 No sabe/No está seguro 97. How long has your business been in the City of Miami Beach? 01 Less than 6 months 02 6 months but less than 2 years 03 2 to less than 5 years 04 5 to less than 10 years 05 10 to less than 20 years 06 More than 20 years 07 Dont know/unsure 97. ¿Cuánto tiempo lleva su negocio en la Ciudad de Miami Beach? 01 Menos de 6 meses 02 Entre 6 meses y 2 años 03 Entre 2 y 5 años 04 Entre 5 y 10 años 05 Entre 10 y 20 años 06 Más de 20 años 07 No sabe/No está seguro 98. Approximately how many full-time employees does your business currently have? 01 #_________________ 77 Dont know/unsure 99 Refused 98. Aproximadamente, ¿cuántos empleados de tiempo completo tiene actualmente su negocio? 01 Número de empleados_________________ 77 No sabe/No está seguro 99 Prefiere no decirlo 99. Approximately how many part-time employees does your business currently have? 01 #_________________ 77 Dont know/unsure 99 Refused 99. Aproximadamente, ¿cuántos empleados de tiempo parcial tiene actualmente su negoci 01 Número de empleados_________________ 77 No sabe/No está seguro 99 Prefiere no decirlo 100.On average, what is the annual gross sales/revenue of your busin 01 Less than $500,000 02 $500,000 to $1million 03 $1 5million 04 $6 10million 05 $11 25million 06 More than $25million 07 Refused 08 Dont know/unsure 100. En promedio, ¿cuáles son las ventas/ganacias brutas anuales de sus negocio? 01 Menos de $500,000 02 Entre $500,000 y $1millón 03 De 1 a 5 millones 04 De 6 a 10 millones 05 De 11 a 25 millones 06 Más de $25 millones 07 Prefiere no decirlo 08 No sabe/No está seguro 101. How many locations do you have in the City of Miami Beach? (Read 01 #______________ 77 Dont know/unsure 99 Refused 101. Cuantos locales tiene usted en la Ciudad en Miami Beach? (Lea la 01 Número de locales______________ 77 No sabe/No está seguro 99 Prefiere no decirlo 102. Outside of the City of Miami Beach, in what other locations do you have businesses? (Researchers: Read and Accept multiple responses) 01 No other locations 02 South Florida 03 Central/Northern Florida 04 Nationally/U.S. (excluding Florida) 05 Internationally 06 Other________________ 07 Refused 08 Dont know/unsure 102.Fuera de la Ciudad de Miami Beach, ¿en qué otros lugares tiene n (Investigador: Lea y acepte múltiples respuestas) 01 Ningún otro lugar 02 Sur de Florida 03 Centro / Norte de Florida 04 En todo el país (excepto Florida) 05 Internacionalmente 06 Otro______________________ 07 Prefiero no decirlo 08 No sabe/No está seguro 103. What type of business is your establishment? 01 Restaurant/Bars/Eating and drinking establishment/ 02 Retail/Personal Service establishment 03 Small office 04 Real Estate management 05 Real Estate sales 06 Finance 07 Wholesale 08 Insurance 09 Medical 10 Hotel 11 Entertainment 12 Auto dealer/gas station 13 Amusement/recreation 14 Grocer 15 Church/religious organization 16 Agriculture 17 Manufacturing 18 Wholesale/distribution 19 Something else 103.¿Que tipo de negocio es su establecimiento? 01 Restaurante/Barra/Establecimiento para beber y comer 02 Comercial/Establecimiento de servicio personal 03 Oficina pequeña 04 Manejo de Bienes Raíces 05 Venta de Bienes Raíces 06 Finanzas 07 Venta al por mayor 08 Seguros 09 Médico 10 Hotel 11 Entretenimiento 12 Venta de carros/estación de gas 13 Distracción/Recreación 14 Mercado 15 Iglesia/Organización religiosa 16 Agricultura 17 Fabricador 18 Distribución al por mayor 19 Otra cosa Thank you very much for your time andparticipation. Muchas gracias por su tiempo y por haber participado. 104. Code District (from sample) 01 South Beach 02 Mid Beach 03 North Beach 104. Código del Distrito (de la muestra) 01 South Beach 02 Mid Beach 03 North Beach 105.Code -language survey conducted in 01English 02Spanish 105.Código -language survey conducted in 01English 02Spanish Appendix A: Residential Key Drivers Appendix A: Residential Key Drivers Cleanliness of Total 14 streets 25 Total 14%-5% -12% The job the Total address homelessness 10% 75%25% Total enforcement 70%-11% Total development 70%-11% Availability of Total 22% Total -2%21% Total roads -11% -5%24% Total 15%-4% 74%-7% Total hurricane preparedness 17%-2% -15% Safety in Total commercial 17%-2% -15% and very unsafe 2902014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix A: Residential Key Drivers Total of events that 12%-7% 71%-10% Total City services -10% -14% Total the City -1% Total 14%-5% -20% as a place to live. place to live. Beach as a place to live. as a place to live. 291 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix A: Residential Key Drivers Cleanliness of Total42% 14 streets -10% 25 -21% Total42% -10% -25% The job the Total42% address homelessness 21%-21% 47%-11% Total42% enforcement -24% Total42% development 41%-17% Availability of Total42% 54%-4% Total42% 22%-20% 54%-4% Total42% roads 22%-20% 51% Total42% 44%-14% Total42% hurricane preparedness -27% Safety in Total42% commercial -5% and very unsafe 2922014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix A: Residential Key Drivers Total42% of events that 74% Total42% City services 21%-21% 70% Total42% the City -5% 71% Total42% 0%42%0% -25% 293 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix A: Residential Key Drivers Cleanliness of Total77% 14 streets 14% 25 42% Total77% -5% -12% The job the Total77% address homelessness -7% 72%-5% Total77% enforcement -12% Total77% development Availability of Total77% 75%-2%25% Total77% 11%-12% 74% Total77% roads 14% 74% Total77% -4% Total77% hurricane preparedness 21%-2% -14% Safety in Total77% commercial 20% and very unsafe 2942014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix A: Residential Key Drivers Total77% of events that 17% -10% Total77% City services 11%-12% -17%40% Total77% the City 21%-2% Total77% -5% 41% life in the City of Miami Beach as fair and poor. in the City of Miami Beach as fair and poor. 295 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix A: Residential Key Drivers Cleanliness of Total24% 14 streets 25 -11% Total24% 15% -20%44% The job the Total24% address homelessness 12%-12% -7% Total24% enforcement -15% Total24% development -12% Availability of Total24% 27% Total24% 12%-12% 27% Total24% roads 11% 70% Total24% -5% Total24% hurricane preparedness -5% 51%-25% Safety in Total24% commercial 21% 57% and very unsafe 2962014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix A: Residential Key Drivers Total24% of events that -11% -15% Total24% City services 11% 42% Total24% the City 15% Total24% -5% -50%74% residents. the City is open to the concerns or issues of residents. the City is open to the concerns or issues of residents. residents. that the City is open to the concerns or issues of residents. 297 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix A: Residential Key Drivers - Issue Cleanliness of Total20%7%4%50%1%2% 1 streets 2 7% 4 poor 5 Total20%7%4%50%1%2% poor The job the Total20%7%4%50%1%2% to address the homeless poor Total20%7%4%50%1%2% enforcement Total20%7%4%50%1%2% development Availability of Total20%7%4%50%1%2% Total20%7%4%50%1%2% poor Total20%7%4%50%1%2% roads poor Total20%7%4%50%1%2% poor 2982014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix A: Residential Key Drivers - Issue Total20%7%4%50%1%2% hurricane preparedness poor Safety in Total20%7%4%50%1%2% commercial safe and safe unsafe and very unsafe Total20%7%4%50%1%2% events that poor Total20%7%4%50%1%2% value of City services poor Total20%7%4%50%1%2% the City and 299 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix A: Residential Key Drivers - Issue Total20%7%4%50%1%2% and and not at 3002014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix B: Business Key Drivers Appendix B: Business Key Drivers Cleanliness of Total54% 14 streets -10% 25 -17% Total54% -22% Total54% consistently fair 42%-4% -21% Total54% enforcement Too much50%-4%50% Total54% public transit customers -15% Total54% public transit employees 71%-17% -17% Total54% roads -12% 47%-7% Availability of Total54% There are almost -14% spaces and there spaces There are seldom 52% there are almost spaces Total54% -15% -5%51% 3022014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix B: Business Key Drivers Total54% -7% Total54% of events that -15% Total54% the City 25%75% Total54% -7% services as fair and poor. fair and poor. 303 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix B: Business Key Drivers Cleanliness of Total74% 14 streets 20% 25 -11% Total74% 21%-5% -14%40% Total74% consistently fair -40% Total74% encorcement Too much57%-17% Total74% public transit customers -11% Total74% public transit employees Total74% roads -7% Availability of Total74% There are almost 12%-14% spaces and there spaces There are seldom there are almost spaces Total74% 11%-15% 3042014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix B: Business Key Drivers Total74% Total74% of events that 15%-11% 57%-17% Total74% the City 72% Total74% City services 12%-14% -21%47% Total74% 24%-2% businesses. of businesses. 305 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix B: Business Key Drivers Cleanliness of Total40% 14 streets 25 -17%57% Total40% -24% Total40% consistently fair -7% -22% Total40% enforcement Too much-7%47% Total40% public transit customers 27% 44% Total40% public transit employees 74%-14% 44% Total40% roads 24% 50%-10%50% Availability of Total40% There are almost 75%25%-15% spaces and there spaces There are seldom 52% there are almost spaces Total40% 21% -7%47% 3062014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix B: Business Key Drivers Total40% -7% Total40% of events that 74%-14% -22% Total40% the City -7% 70% Total40% City services 22% Total40% -5% 22% 307 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix B: Business Key Drivers Cleanliness of Total20% 14 streets -7% 25 Total20% 12% -22%42% Total21% consistently fair 17%-4% 54% Total20% enforcement -17% Total20% public transit customers -11% Total20% public transit employees 10%-10% -14% Total20% roads -7% 74% Availability of Total20% There are almost 12% spaces and there spaces There are seldom 74% there are almost spaces 3082014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix B: Business Key Drivers Total20% -12% 74% Total20% 14% 52% Total20% of events that 12% Total20% the City -2% -41% Total20% City services -14% 54% Total20% 0%20%0% 44% 309 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix B: Business Key Drivers Cleanliness of Total40% 14 streets 25 21% Total40% 45%14%-2% -15%21% Total40% consistently fair 45%10% Total40% enforcement Too much-1%20% Total40% public transit customers 52%-7% -7% Total40% public transit employees 52%10% Total40% roads 51% 20% Availability of Total40% There are almost 45%-7% spaces and there spaces There are seldom 40%0%20% there are almost spaces Total40% 7% -5% 3102014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix B: Business Key Drivers Total40% 45% -12% Total40% of events that 12% -10% Total40% the City 44%14%-2% -21%27% Total40% City services 54%-7% 27%24% Total40% 15%-1% 24%41% 311 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix B: Business Key Drivers Cleanliness of Total 14 streets 12% 25 72%-10% Total 12% Total consistently fair -5% Total enforcement Too much24% Total public transit customers 12% 75%-7%25% Total public transit employees -5% 75%-7%25% Total roads 11%-7% -4%22% Availability of Total There are almost 12% spaces and there spaces There are seldom -4%22% there are almost spaces Total 7%-11% 21% 3122014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix B: Business Key Drivers Total 14%-4% Total of events that 12% 72%-10% Total the City 15% 41% Total City services 7%-11% Total -2% 44% as a place to run a business. as a place to run a business. as a place to run a business. as a place to run a business. 313 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix C: Demographic Differences Appendix C: Demographic Differences Race 3162014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix C: Demographic Differences 317 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix C: Demographic Differences 3182014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix C: Demographic Differences Type of residence 319 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix C: Demographic Differences 3202014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix C: Demographic Differences 321 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix C: Demographic Differences Income 3222014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix C: Demographic Differences 323 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix C: Demographic Differences Household status 3242014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix C: Demographic Differences 325 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix C: Demographic Differences Type of telephone 3262014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data Appendix D: Residential Past Data Quality of life 1 Good 201447%7% 2012 50%11%4% Good Total47%7% Condo Corridor45%5% 7% Mid Beach 25%51% South Beach & 44% Belle Isle 47%11% Good Total Condo Corridor55%4% 2% Mid Beach 50% South Beach & 44%10%4% Belle Isle 55%10%2% Good Total50%11%4% Condo Corridor50%11%4% 25%15%4% Mid Beach South Beach & 25%12% Belle Isle 54%11%2% 3282014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 2014 201247%21% 24% Total Condo Corridor Mid Beach 21%41% South Beach & 41% Belle Isle 40%27% Total47%22% Condo Corridor41%15% Mid Beach25% 50%27% South Beach & 52% Belle Isle 47% Total24% Condo Corridor25% Mid Beach25% 25%42% South Beach & 25%41% Belle Isle 42%20% 329 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201440%41%-- 201252%25%5%5% 12%5%5% Total40%41% Condo Corridor41% Mid Beach40%15% 42%40%4% South Beach & 41% Belle Isle 5% Total52%25%5%5% Condo Corridor2% Mid Beach45%12%5% 20%7% South Beach & 25%5%5% Belle Isle 24%22%2%4% -- Total12%5%5% Condo Corridor4%5% Mid Beach45%5% 11% South Beach & 27%12% Belle Isle 52%4%2% 3302014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 2014 22% Improve infrastructure 17% 11% 11% problems 2012 11% Increase police 11% presence & enforcement Increase amount of 10% improvement 2009 More police streets 15% needed More homeless shelters 331 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201447%14% 201227%7%1% Total47%14% Condo Corridor5%24%0% Mid Beach24%54%7%14%1% 25%42%10%4% South Beach & 57%20%7% Belle Isle 42%2%2% Total27%7%1% Condo Corridor7%12%2%0% Mid Beach25%0% 2%0%2% South Beach & 15%0%0%0% Belle Isle 0%4%0% 3322014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 2014 201274% 75%25% Good Total24%44%14% Condo Corridor25%50%15%10% Mid Beach42%21%11% 22%44%15% South Beach & 17%45%14% Belle Isle Good Total10% Condo Corridor44%12%11% Mid Beach45% 40%11% South Beach & 17%7% Belle Isle 22%50%12% Total75%25% Condo Corridor22% Mid Beach 24% South Beach & 71% Belle Isle 70% 333 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 2014 201274% 75%25% Good Total24%44%14% Condo Corridor25%50%15%10% Mid Beach42%21%11% 22%44%15% South Beach & 17%45%14% Belle Isle Good Total10% Condo Corridor44%12%11% Mid Beach45% 40%11% South Beach & 17%7% Belle Isle 22%50%12% Total75%25% Condo Corridor22% Mid Beach 24% South Beach & 71% Belle Isle 70% 3342014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 201447% 201257% Good Total10% Condo Corridor12%22% Mid Beach20% 11%42%25% South Beach & Belle Isle 11%41%15% Good Total44%15% Condo Corridor12%25%14% Mid Beach12%40% 10%21% South Beach & 10%45%15% Belle Isle 21%44% Total Condo Corridor Mid Beach57% South Beach & 40% Belle Isle 335 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201425%74% 2012 44% Good Total5%20%21% Condo Corridor7%22%21%50% Mid Beach12%25% 20% South Beach & 4%14% Belle Isle 2%22%21%55% Good Total10%27%22%42% Condo Corridor Mid Beach22%24%45% 10%40%25% South Beach & 2%24%55% Belle Isle 12%21% Total44% Condo Corridor47% Mid Beach57% 52% South Beach & 42% Belle Isle 3362014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 201450%50% 201242% Good Total11%27% Condo Corridor14%51%21%15% Mid Beach 44%22%21% South Beach & 7%24% Belle Isle 27%27% Good Total15%27%15% Condo Corridor21%45% Mid Beach20% 14% South Beach & 45%25% Belle Isle 17%44%22% Total Condo Corridor Mid Beach 70% South Beach & Belle Isle 337 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 2014 201271% 22% Good Total47%20%15% Condo Corridor50%20%7% Mid Beach44%20% 12% South Beach & 17%50%20%14% Belle Isle 21% Good Total17%12% Condo Corridor10%5% Mid Beach20% 12%12% South Beach & 20%10% Belle Isle 10% Total24% Condo Corridor21% Mid Beach24% South Beach & 24% Belle Isle 77% 3382014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 201421% 2012 Good Total Condo Corridor17%2% Mid Beach17%57% 21% South Beach & 17%4% Belle Isle 21%15%5% Good Total22%10% Condo Corridor24%5% Mid Beach 15%5% South Beach & 24%2% Belle Isle 20%72%2% Total Condo Corridor12% Mid Beach 12% South Beach & Belle Isle 14% 339 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 2014 2012 17% Good Total15%4% Condo Corridor Mid Beach22%55%20%2% 55%11%4% South Beach & 54%14% Belle Isle 55% Good Total52% Condo Corridor54%12%4% Mid Beach50%15% 14%5% South Beach & 14% Belle Isle 42%50%7%1% Total17% Condo Corridor Mid Beach South Beach & 15% Belle Isle 3402014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 201421% 201215% 15% Good Total25%54%15% Condo Corridor25%54%15%5% Mid Beach24%52%5% 15%7% South Beach & 21%5% Belle Isle 25%55%11% Good Total55%12% Condo Corridor55%11%1% Mid Beach51%14%4% 20%17%5% South Beach & 55%1% Belle Isle 4%2% Total15% Condo Corridor17% Mid Beach South Beach & 14% Belle Isle 15% 341 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 2014 201217% Good Total24%57%15%4% Condo Corridor15% Mid Beach14% South Beach & 25%55%4% Belle Isle 55%4% Good Total54%11% Condo Corridor47%5% Mid Beach27%54%5% 27%54%14%5% South Beach & Belle Isle 55% Total Condo Corridor14% Mid Beach14% 11% South Beach & Belle Isle 11% 3422014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 2014 201217% 15% Good Total21%55%4% Condo Corridor Mid Beach57%20%4% 52%20%4% South Beach & 17%5% Belle Isle 52%24% Good Total50%14% Condo Corridor47%15%2% Mid Beach 52%14% South Beach & 57%2% Belle Isle 47%12%5% Total15% Condo Corridor17% Mid Beach 12% South Beach & 14% Belle Isle 343 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201470% 201221% 17% Good Total21%21% Condo Corridor52%21% Mid Beach21%44%27% 22%14%10% South Beach & 10% Belle Isle 41%10% Good Total22%57%5% Condo Corridor22%12%5% Mid Beach25%50%22%4% 20% South Beach & 5% Belle Isle 57%12% Total17% Condo Corridor17% Mid Beach17% 15% South Beach & 17% Belle Isle 20% 3442014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 201421% 2012 17% Good Total24%55%14%7% Condo Corridor22%11%7% Mid Beach52%12%4% 25%50% South Beach & 20%55% Belle Isle Good Total11%7% Condo Corridor27%55%10% Mid Beach50%11%7% 20% South Beach & 17%7% Belle Isle 20%5% Total17% Condo Corridor Mid Beach South Beach & Belle Isle 345 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 2014 201242%57% 44% Good Total Condo Corridor Mid Beach25% South Beach & 5% Belle Isle 4%40% Good Total11%24% Condo Corridor24% Mid Beach14%25%24% South Beach & 4% Belle Isle 27%14%41% Total44% Condo Corridor57% Mid Beach57% 51% South Beach & Belle Isle 47% 3462014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 201442% 201242%57% Good Total Condo Corridor10%21% Mid Beach42%15% 47%12% South Beach & 44%27% Belle Isle 14%24% Good Total21% Condo Corridor22% Mid Beach17%22% 14%51%12% South Beach & 50%25% Belle Isle 20%20%17% 347 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 YesNo 201474% 2012 YesNo Total74% Condo Corridor Mid Beach74% 27% South Beach & 21% Belle Isle 72% YesNo Total Condo Corridor12% Mid Beach17% 21% South Beach & 17% Belle Isle 3482014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 201442% 2012 75%25% Good Total11%47%12% Condo Corridor50% Mid Beach10%11% 11%47%12% South Beach & 11%14% Belle Isle 11% Good Total54%24% Condo Corridor12% Mid Beach14% 17%21% South Beach & 14%54%25% Belle Isle 7% Good Total20% Condo Corridor11%20% Mid Beach17% 5% South Beach & 21%5% Belle Isle 10%20%5% 349 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201415% 201221%17% Total15% Condo Corridor15%12% Mid Beach24% 25%15% South Beach & 25%14% Belle Isle 27%57% Total21%17% Condo Corridor Mid Beach21% 27%21%52% South Beach & 24%15% Belle Isle 72% Total Condo Corridor17% Mid Beach24%12% 21%10% South Beach & 24% Belle Isle 25%12% 3502014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 2014 201214%12%75% 15%10%75% Total Condo Corridor17%14% Mid Beach14% 7% South Beach & 21% Belle Isle 25%15% Total14%12%75% Condo Corridor12% Mid Beach12%10%77% 11%14%75% South Beach & 71% Belle Isle 20% Total15%10%75% Condo Corridor15%77% Mid Beach7% 12%7% South Beach & 15%14%72% Belle Isle 22%12% 351 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201410%11%5% 201211%5% Total10%11%5% Condo Corridor52%7%1% Mid Beach17%42%15%11% 24%14%14%5% South Beach & 50%5%7% Belle Isle 51%7%11%4% Total11%5% Condo Corridor2%5% Mid Beach45%10%4% 15%7% South Beach & 7% Belle Isle 15%12% Total15%77% Condo Corridor17%12%72% Mid Beach17%7% 14% South Beach & Belle Isle 7% 3522014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 201410% 2012 14%55% Total10% Condo Corridor Mid Beach40%11% South Beach & 57% Belle Isle 45% Total55%14% Condo Corridor12%27% Mid Beach12% 54%21%25% South Beach & Belle Isle 25% Total Condo Corridor24%47% Mid Beach27% 27%50% South Beach & Belle Isle 353 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 200920122014 Car71%74% 11%11% 4%4% 14%5% 1%1%2% 1%0%1% 1%1%0% 2%0%0% 0%1%1% Car72% 11%5%4%25%15% 4%10%10%5% 5%5%2%7% 2%0%0%2%2%5% Mopeds 1%2%1%1%0%0% 0%1%0%0%1%1% 0%0%0%0%0%1% 1%0%0%1%1% 3542014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data Car74%52% 11%4%11% 1%12%10%12% irculators 4%1%5% 1%0%0%1%4%0% Mopeds 1%1%1%0%1%1% 0%0%0%0%0%0% 0%0%1%0%0%0% 1%0%0%1%0%2% busesMopeds Total71%4%14%1%1%1%2% Condo 5%7%1%2%1%1% Corridor Mid Beach2%4%0%1%0%2% 5%2%0%0%1%4% South Beach 57%5%12%21%2%1%1%2% & Belle Isle 10%14%1%0%2%0% 355 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201475%1%24% 201270%27% 77%1%21% Total75%1%24% Condo Corridor1% Mid Beach1% 1% South Beach & 2%22% Belle Isle 0%27% Total70%27% Condo Corridor5% Mid Beach75%1%24% 4% South Beach & 2% Belle Isle 2%22% Total77%1%21% Condo Corridor72%2% Mid Beach1% 72% South Beach & 2% Belle Isle 0%20% 3562014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 Good 20141%15%24% 20124%40% 2%41% Good Total1%15%24% Condo Corridor1% Mid Beach1%20% 2%21% South Beach & 2% Belle Isle 1%24% Good Total4%40% Condo Corridor5%22% Mid Beach2%17% 24% South Beach & 5%21% Belle Isle 1%11%42% Good Total2%41% Condo Corridor2%24% Mid Beach2% 42%25% South Beach & 1%27% Belle Isle 42% 357 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 Good 2014 20127% 5%50% Good Total Condo Corridor27% Mid Beach4%27% 10%20% South Beach & 4%20%47% Belle Isle 45% Good Total7% Condo Corridor14% Mid Beach5% 14%15% South Beach & 21% Belle Isle 1%40% Good Total5%50% Condo Corridor7%54% Mid Beach4% 4%27%12% South Beach & 4%15% Belle Isle 5%41%22% 3582014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 - 20144%2%2% 20122%2%5% 52%17%7%10% Total4%2%2% Condo Corridor52%25%2%2%2% Mid Beach41%24%25%7%4% 54%2%0%2% South Beach & 27%1%2% Belle Isle 50%2%2%1% Total2%2%1% Condo Corridor54%50%2%1%1% Mid Beach41%51%4%1%1% 50%50%1%1% South Beach & 51%2%4%2% Belle Isle 17%2%2%0% Total52%17%10%7% Condo Corridor17%14% Mid Beach 45%7% 10%11%4% South Beach & 17%11%7% Belle Isle 22%7%7% 359 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201450%40% 20127%45% 4% Total50%40% Condo Corridor44% Mid Beach14% 44%11% South Beach & Belle Isle 5% Total7%45% Condo Corridor Mid Beach10%41% 47%5% South Beach & 44%50% Belle Isle 57% Total4% Condo Corridor Mid Beach 5% South Beach & 2% Belle Isle 3602014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 12 Response 2014 2012 - sponse Total Condo Corridor70% Mid Beach71% South Beach & Belle Isle Response Total Condo Corridor Mid Beach South Beach & Belle Isle Response Total Condo Corridor Mid Beach South Beach & Belle Isle 361 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 12 2014 2012 Total Condo Corridor100% Mid Beach South Beach & Belle Isle Total Condo Corridor Mid Beach South Beach & Belle Isle Total Condo Corridor Mid Beach South Beach & Belle Isle 1 Do you feel safe in... 3622014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 201440%57% 20124% ---- Total40%57% Condo Corridor2% Mid Beach1% 47%50% South Beach & 4% Belle Isle 40%7% Total4% Condo Corridor2% Mid Beach South Beach & 45%52% Belle Isle 25%2% Total Condo Corridor Mid Beach South Beach & Belle Isle 363 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 20144% 201227% 24%---- Total4% Condo Corridor71% Mid Beach24%5%71% 54% South Beach & 7% Belle Isle Total27% Condo Corridor Mid Beach27%5% 12% South Beach & Belle Isle 7% Total24% Condo Corridor Mid Beach21% 22% South Beach & Belle Isle 3642014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 20142% 2012 25%---- Total2% Condo Corridor Mid Beach2% 1%55% South Beach & 2% Belle Isle 2% Total Condo Corridor25%4%70% Mid Beach4% 2% South Beach & 4% Belle Isle 24% Total25% Condo Corridor Mid Beach 22% South Beach & 22% Belle Isle 25% 365 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201412%24% 201271% 10%---- Total12%24% Condo Corridor10%24% Mid Beach4% 14% South Beach & 11% Belle Isle 14% Total71% Condo Corridor11% Mid Beach12%20% 20% South Beach & 17%14% Belle Isle 75% Total10% Condo Corridor Mid Beach 7% 7% South Beach & 10% Belle Isle 12% 3662014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 0123-56+ 201447%24% 201240%21%14%10% 0123-56+ Total47%24% Condo Corridor47%2% Mid Beach44%15%10% 11%5% South Beach & 42%22%12% Belle Isle 45%27%11%11% 0123-56+ Total40%21%14%10% Condo Corridor17%14%12% Mid Beach25%15%12% 5% South Beach & 21%11%10% Belle Isle 15%12%15%10% 01-23-56-1010+ Total11%2% Condo Corridor50%10%5%4% Mid Beach50%11%2% 22%5%1% South Beach & 14%2% Belle Isle 54%27%15%2%2% 367 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 0123-56+ 201412%4%2% 201271%10%7%4% 0123-56+ Total12%4%2% Condo Corridor5%5%1% Mid Beach77%14%4%2% 14%7%4%2% South Beach & 4%4% Belle Isle 1%1%1% 0123-56+ Total71%10%7%4% Condo Corridor11%14%7%4% Mid Beach7%4%4% 70%12%10%5%4% South Beach & 75%11%5% Belle Isle 4% 01-23-56-1010+ Total4%1%1% Condo Corridor1%1% Mid Beach 4%1%2% 11%4%1%2% South Beach & 5%1%1% Belle Isle 4%1%1% 3682014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 0123-56+ 201447%15%15%4% 201240%15%14%20% 0123-56+ Total47%15%15%4% Condo Corridor20%15%12%7% Mid Beach47%20%14%15%5% 51%15%2% South Beach & 47%12%17%5% Belle Isle 17%1% 0123-56+ Total40%15%14%20% Condo Corridor27% Mid Beach40%15%10% 15%7% South Beach & 41%15%11% Belle Isle 40%10% 1-23-510+ Total54%11%2% Condo Corridor14%5%2% Mid Beach52%12%2% 7%2% South Beach & 12%2%2% Belle Isle 2%2% 369 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 0123-56+ 201410% 201254%15%10%14% 0123-56+ Total10% Condo Corridor4% Mid Beach11%2% 14%2%2% South Beach & 54%11%12% Belle Isle 12%1% 0123-56+ Total54%15%10%14% Condo Corridor15%11%15%12% Mid Beach17%15%12% 14%7%4% South Beach & 54%14%11% Belle Isle 51% 1-23-510+ Total21%2% Condo Corridor21%1%- Mid Beach1%1% 74%5%2% South Beach & 20%12%5%4% Belle Isle 4%2% 3702014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 0123-56+ 201427%20%24%21% 201220%24% 0123-56+ Total27%20%24%21% Condo Corridor14%24%7% Mid Beach20%20%24%10% 7% South Beach & 21%24%22%20%12% Belle Isle 21%25%27%24% 0123-56+ Total20%15%20%27% Condo Corridor20%24% Mid Beach17%21% 22%15%27% South Beach & 17% Belle Isle 25%12%15% 1-23-56-1010+ Total20%4% Condo Corridor22%10%2% Mid Beach21%4% 12%5% South Beach & 11% Belle Isle 27%7%4% 371 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 Good 2014--25%20% 201212%45%-- 52%22%1% Good Total25%20% Condo Corridor17%40%25%17% Mid Beach14%25%25% 45% South Beach & Belle Isle 17% Good Total12%45% Condo Corridor Mid Beach10%41%17% 41%24%15% South Beach & 10%21% Belle Isle 54%22% Good Total52%22%1% Condo Corridor20%55%17%7%1% Mid Beach 45%1% 14%22%5% South Beach & 50%22%1% Belle Isle 20%52%1% 3722014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data Tourism in Miami Beach 1 2014 201270%15% Total Condo Corridor17% Mid Beach20% 17% South Beach & 17% Belle Isle 20% Total70%15% Condo Corridor12% Mid Beach17% 70%14% South Beach & 74%10%15% Belle Isle 71%12% Total Condo Corridor11%71% Mid Beach & 75% Islands 22% South Beach & 21% Belle Isle 14%14% 373 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201414%44%12% 201210% 10% Good Total14%44%12% Condo Corridor17%52%21%11% Mid Beach10%12% 14%10% South Beach & 15%40%11% Belle Isle 14%17% Good Total10% Condo Corridor10% Mid Beach14% 15% South Beach & 12%42%11% Belle Isle 11% Total10% Condo Corridor57% Mid Beach11%50%27% 22% South Beach & 12%52%27% Belle Isle 55%25%11% 3742014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 201454%17% 201242% Good Total54%17% Condo Corridor21%12%4% Mid Beach21%51%17%11% 21%21%4% South Beach & 7% Belle Isle 24%4% Good Total42% Condo Corridor15%4% Mid Beach41%40%14%5% 40%41%17% South Beach & 47%40%10% Belle Isle 375 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201420122009 -- 25% 25%-- 20%24% 15% 7% 4% 7%5%7% Social media7%-- Radio-- 5%---- 2%---- 2%1% 2%2% 24%27% 25%25%22% 25%24%22%27%24% 20%20%20%22% 14%14%15%20% 11%7%10% -10%5%7% 7%5%5%10% Social media7%7% Radio5%7%7% 5%4% 2%1%1%1% -2%1%2%2% mission 2%2%2%2%4% 3762014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data Cable Channel MB777%5%4%17% 21%20% 25%24%20% 4%5%2% 15%12%11% 5%4%2% Miami Herald 5%4%2% 1%1%1%1%0% Commission 2%1%2%2%1%2% Social media1%2%5% 25%24%15%15% Radio2%4%4%2%2% 21%17%22%12% 40%44%40% Cable Channel MB7721%14% 15%11% 24%25% 10%11%7% Miami Herald 7%7%7%7% 7%7%5% 2%2%4%2% Commission 2%2%5%4% 7%5%5%10%7%7% 377 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201441%17% 201240%47%12%-- Total41%17% Condo Corridor4%20% Mid Beach42%14% 42%7%14% South Beach & Belle Isle 27% Total40%47%12% Condo Corridor41%50% Mid Beach45%42% 40%44% South Beach & 45%41%14% Belle Isle 3782014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 201450%20% 201255%20%25% 01-23+ Total50%20% Condo Corridor15% Mid Beach24%40% South Beach & 52%17% Belle Isle 21% 0123-56+ Total55%11%14%11% Condo Corridor10%10%14%7% Mid Beach22% 11%12%10% South Beach & 7%12%12% Belle Isle 5%7% 01-23-66+ Total11%5% Condo Corridor17% Mid Beach 15%7% 12%4% South Beach & 57%15% Belle Isle 11%5% 379 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201420122009 50%42% Research an issue20%25% 7%10%11% 7% 4%5%4% 2%4%-- 1%2%-- ---- 50%51%47%45% Research an issue20%24%17%24%20% 7%7%5%10% 2%7%5% 4%0%5%4%2% 4%2%2% 2%4%0%0%2% 1%1%1%0%1% 4%12% 42%41%44%45% Research an issue15%15% 10%11%14%10% 7%10%5% 5%2%5% -4%4%1%1% 0%5%5% 2%0%1%0%1% Contact police1%2%1%1%1%2% 3802014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data - issue Total25%11%4% Condo Corridor4%2% Mid Beach24%11%2% 21%14%7%2%5% South Beach & 27%7%5%5% Belle Isle 25%25%12%5%2% 381 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201412%1%1% 2012--1%1% 71%12%14%--1%1% Total12%1%1% Condo Corridor20%5%0%0% Mid Beach15%7%2% 10%1%1% South Beach & 2%0%0% Belle Isle 12%2%2%0% Total1%1%0% Condo Corridor12%0%0%0% Mid Beach15%10%1%0% 10%17%1%0%1% South Beach & 75%4%1%1%0% Belle Isle 0%2%0% Total71%12%14%1%2% Condo Corridor70%21%0%1% Mid Beach 75%7%1%2% 1%2% South Beach & 21%11%2%1% Belle Isle 14%1%5% 3822014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 12 201471% 201275%70%71% 70% Total71% Condo Corridor75% Mid Beach72% South Beach & Belle Isle 70%54%52% Total75%70%71% Condo Corridor75%77% Mid Beach72% 74%71% South Beach & 75%75%74% Belle Isle 70% Total70% Condo Corridor77%74% Mid Beach74% 72%77% South Beach & 74% Belle Isle 77%70% 383 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 201447%17%7% 201251%14%7% 17%52%17%10%4% Total47%17%7% Condo Corridor17%5% Mid Beach44%14%17% 54%12%4% South Beach & 21%41%17% Belle Isle 12%44%22%14% Total51%14%7% Condo Corridor50%15%11%7% Mid Beach15%52%12%11%10% 14%4% South Beach & 14%12% Belle Isle 15%11%14%5% Total17%52%17%10%4% Condo Corridor50%21%4% Mid Beach54% 57%2% South Beach & 17%10% Belle Isle 21%51%17%7%4% 3842014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix D: Residential Past Data 1 YesNo 201450%50% 201255%45% YesNo Total50%50% Condo Corridor Mid Beach57% 44% South Beach & 57% Belle Isle 54% YesNo Total55%45% Condo Corridor50%50% Mid Beach40% 57% South Beach & 41% Belle Isle 50%50% YesNo Total Condo Corridor Mid Beach 42% 77% South Beach & Belle Isle 42% 385 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix D: Residential Past Data 1 20147% 20122% 51%4% Total11%7% Condo Corridor45%1% Mid Beach51%2% 41%10%10% South Beach & 42%4% Belle Isle 7%1%5% Total2% Condo Corridor45%4%1% Mid Beach44%10%5%4% 51%5%7%1% South Beach & 47%2% Belle Isle 75%4%2%1% Total51%4% Condo Corridor Mid Beach 7% 2% South Beach & 4% Belle Isle 40%4% 3862014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data Appendix E: Business Past Data 1 200920122014 25%42% 11%17% 4%12%12% 5%11% 7% 2%1% 12% 42%47% 25%20% 17%17%17% 12%12%14% 7%11% 7%7% 1%1%1%1% 1%5%2% 40% 20%12%21% 12%15%12% 11%11%12% 7%7% 4%2% 12%10% 25%25%27%22% 27%27% 11%12%12% 4%2% 5%4%7% 10% 2%1%1%4% 3882014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 2014 2012 Good Total47%15% 12%12% Mid Beach47%21%10% South Beach14%44%21%21% Good Total12% 17%42%12% Mid Beach47%22% South Beach17%40%27%15% Total 42% Mid Beach 70% South Beach 389 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201441% 201241% Good Total12%47%24%17% 10%50%20% Mid Beach10%15% South Beach14%17% Good Total12%47%25% 51%24%17% Mid Beach50%21%11% South Beach10%41%20% Total 52% Mid Beach South Beach 3902014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 2014 2012 45%55% Good Total50% 1%21%40% Mid Beach5%21%20%54% South Beach5%55% Good Total41% 10% Mid Beach7% South Beach20%47% Total45%55% 51% Mid Beach 52% South Beach 391 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 2014 2012 Good Total15%22%17% 55% Mid Beach44%20% South Beach17%40%24%20% Good Total 17%11% Mid Beach15%51%22%12% South Beach45%24% Total 70% Mid Beach South Beach 3922014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 201421% 201217% 15% Good Total20%15% 14%7% Mid Beach21%15%4% South Beach20%17%7% Good Total24%14% 15% Mid Beach24%12% South Beach22%14%4% Total15% 17% Mid Beach South Beach11% 393 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201417% 2012 15% Good Total14% 25%57%14%4% Mid Beach52%15%4% South Beach52%2% Good Total54%10% Mid Beach11% South Beach51%11% Total15% 20% Mid Beach South Beach 3942014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 201417% 2012 15% Good Total21%12%5% 20% Mid Beach22%12% South Beach21% Good Total24%12%2% 20%10%2% Mid Beach12%4% South Beach27%2% Total15% 14% Mid Beach South Beach 395 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201474%27% 2012 Good Total21%17%10% 14%57%15%14% Mid Beach52% South Beach50%10% Good Total22%14%5% 17%12% Mid Beach27%4% South Beach54%17% Total 75%25% Mid Beach South Beach 3962014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 201472%27% 201271% 75%25% Good Total17%55%11% 11% Mid Beach24%55%11% South Beach17%50%14% Good Total20%51%11% 51%12% Mid Beach27%10% South Beach15%20%12% Total75%25% 21% Mid Beach 74% South Beach74% 397 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 2014 2012 Good Total7% 4% Mid Beach10% South Beach Good Total7%24% 25% Mid Beach7% South Beach5%20% Total Mid Beach South Beach22% 3982014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 201452% 201215%10% 45%5% Total52% 17%11%2% Mid Beach52%20%2% South Beach21%50%5%5% Total15%10% 20%41%22%11% Mid Beach40%12%5% South Beach25%11%10%7% Total45%5% 4%12%1% Mid Beach41%41%11%4% South Beach1%5% 399 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201411%20% 201212%27% 24% Total11%20% 15% Mid Beach24% South Beach20% Total12%27% 52% Mid Beach11% South Beach11%22% Total24% 12%22% Mid Beach5%24%71% South Beach25% 4002014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 201477%11% 2012 Total7%4% 40% Mid Beach25%55%10%7% South Beach15%4% Total10%5% 45%12%5%2% Mid Beach44%40%5%2% South Beach10%4% 401 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201420% 201224%15% 20%27% Total20% 21%11% Mid Beach21% South Beach17% Total24%15% 27%14% Mid Beach20%17% South Beach14% Total20%27% 54% Mid Beach21% South Beach51% 4022014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 201452%47% 201252%47% Good Total21% 11%44% Mid Beach15%24% South Beach21% Good Total24% 25% Mid Beach12%40%27%21% South Beach24% Total Mid Beach South Beach 403 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201447% 2012 Good Total12%41%24% 10%41%22% Mid Beach42%22% South Beach12%40%20%27% Good Total21%22% 44%22%22% Mid Beach12%45%20%22% South Beach14%40% Total 40% Mid Beach South Beach 4042014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 20147% 201225% 40%21% Good Total7% 10%17% Mid Beach5% South Beach5%21%51% Good Total25% 22% Mid Beach11%24% South Beach5% Total40%21% 5%42% Mid Beach12%17% South Beach7%27% 405 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201415%27%41% 201220%20% 12%15%20% Total15%27%41% 15% Mid Beach21%15%25%40% South Beach10%22%50% Total20%20% 22% Mid Beach21%22%27% South Beach Total12%15%20% 17%51% Mid Beach12%21%51% South Beach12%12%21% 4062014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 Good 201422%47% 20125% 4%21% Good Total22%47% 5% Mid Beach2%25%54% South Beach2%50% Good Total5% 25% Mid Beach4%27% South Beach4% Total4%21% 5%40%22% Mid Beach5%20% South Beach2%40%20% 407 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201477%22% 201271% Good Total44%15%7% 42%14%11% Mid Beach50%12%5% South Beach42%7% Good Total10% 21%11% Mid Beach47% South Beach44%17% Total Mid Beach20% South Beach 4082014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 2014 20127% 7% Good Total7%1% 45%47%7%1% Mid Beach45%5%1% South Beach51%2% Good Total45%1% 41%7% Mid Beach44%1% South Beach50%1% Total7% 10% Mid Beach South Beach 409 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 2014 20127% 5% Good Total50%5%1% 45%50%4%1% Mid Beach51%4%1% South Beach41%50%7%2% Good Total47%1% 44%52%1% Mid Beach7%1% South Beach44%7%1% Total5% 7% Mid Beach South Beach 4% 4102014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 201411% 2012 5% Good Total51%2% 4% Mid Beach40%50%1% South Beach12%1% Good Total52%11%2% 54%10%2% Mid Beach50%15%2% South Beach52%7%2% Total5% Mid Beach4% South Beach 2% 411 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201411% 201214% Good Total57%10%1% 1% Mid Beach10%0% South Beach2% Good Total55%11% Mid Beach57%1% South Beach52% Total7% 11% Mid Beach10% South Beach 7% 4122014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 20147% 20125% 4% Total27%1% 11%1% Mid Beach70%1% South Beach2% Total4%1% 5%1% Mid Beach74%0%0% South Beach1% Total4% 4% Mid Beach4% South Beach 4% 413 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 2014 201217% 20% Total42%40%12% 44%14% Mid Beach52%2% South Beach42%14% Total4% 40%5% Mid Beach52%2% South Beach Total20% 75%25% Mid Beach17% South Beach 20% 4142014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 201427%1%72% 20122% 24%2%75% Total27%1%72% 2% Mid Beach21%1% South Beach1% Total2% 27% Mid Beach21%1% South Beach1% Total24%2%75% 24%1%75% Mid Beach24%2%74% South Beach 24%1%75% 415 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 12 Museums 201440%7%5% 201252%44%21% 54%40%22% 2 Museums Total40%7%5% 42%12%11%5% Mid Beach21% South Beach41%17%4%4% 2 Museums Total52%44%21% 47%22% Mid Beach55%10%7% South Beach57%24%7% 2 Museums Total54%40%22% 57%42%24%14% Mid Beach54%47%40%24%10% South Beach40%10% 4162014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 Good 201417%41%--14% 2012--24% 25%2% Good Total17%41%14% 40%10% Mid Beach24%15% South Beach40%27%17% Good Total24% 14%14% Mid Beach20% South Beach15%25% Good Total25%2% 22%17%- Mid Beach25%47%4%5% South Beach- 417 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201410%44%12% 201211%41%14% 14% Good Total10%44%12% 11%40% Mid Beach11%47% South Beach45% Good Total11%41%14% Mid Beach14%10% South Beach10%15% Total14% 10%47%17% Mid Beach45%15% South Beach11% 4182014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 2014 201270%27% Total Mid Beach2%40% South Beach70% Total70%27% 70% Mid Beach2% South Beach22% Total Mid Beach South Beach 419 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 200920122014 --24% 54%22% 17%17% 17% --12% 10% Social media--5% Radio--4%5% 4%5%4% ----4% 2%2% 2% ----1% 27% 21%20% 17%20%17% 10%17%11% 12%17%10%10% 11%7% 4% Social media7% Radio5%5%4%5% 4%4%4% 4%4% 2%5% 2%1%2% 1%1%0%1% 4202014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 24% 22%22%21% 17%20% 17%20% 10%14%7% 10%11%7% 5%4% Social media5%4%5% Radio4%5%4%4% Cable Channel MB775%1%2% 2% 1%1% Herald 2%2%2%2% 54%50%57% 27%27% 22%22% 2% 4%2% Cable Channel MB777%11%7% 5%5% 5%7%7%2% Herald 2%1%1% 421 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201452%11% 201247%15% Total52%11% 54%14% Mid Beach57% South Beach45%45%11% Total42%11% 44% Mid Beach40%50% South Beach12% 4222014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 201415% 201247%15% 41%42% Total15% 40%15% Mid Beach50%11% South Beach51%20% Total24%15% 14% Mid Beach42%22% South Beach20%24% Total40%22% 27%21%15% Mid Beach42%22% South Beach21% 423 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 200920122014 21% Research an issue15% 14%15%14% 10%10% 4%5% ----5% 1%2%4% 1%2% 0%2%0% 0%2%0% 40%40% Research an issue15% 14%15%11% 10%12% 7%4% 5%4% 4%2%7% 2%4%4% 0%0%1%0% 0%0%0%1% 27% Research an issue15%12%17% 15%15%14% 10%7%15% 5%5% 2%1%2% 2%2%4%1% 2%2%2% 2%1%1% 4242014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 21%15%21%27% Research an issue7%11% 14%12% 10%5% 4%4% 0%----1% 1%2%--2% 0%--1%-- 1%----4% 425 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 200920122014 In-person21% 12% ---- --1%0% ----0% 57% In-person21%22% 10% 2%4%2% 0%0%1%0% 0%0%1%1% 70% 12%17%10% In person21% 0%0%0%1% 0%0%0%0% Social media1%1%0%1% 7% In person24%27% 1%2%1%-- 0%1%---- 4262014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 20147% 20127% ---- Total7%15% 14% Mid Beach7%20% South Beach21%44%10% Total27%7%14% 27%7%17%12% Mid Beach27%25% South Beach14% Total Mid Beach 70% South Beach 427 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 2014 201210% ---- Total25%57%5% 27%57%10%1%5% Mid Beach24%5% South Beach25%55% Total5%5% 51%10% Mid Beach42%10%5% South Beach2%7% Total17% 21% Mid Beach South Beach15% 4282014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 2014 201274%7% 75%---- Total22%7% 55%10%4% Mid Beach10%5% South Beach22%4%7%11% Total7%12% 27%7%15% Mid Beach27%45%15% South Beach10% Total75%25% 27% Mid Beach 74% South Beach77% 429 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201425% 2012 72%---- Total51%15%10% 17%20% Mid Beach54%5%14% South Beach12%12% Total40%17%11% 17% Mid Beach20%40%7%14% South Beach15%11% Total72% 75%25% Mid Beach 72% South Beach 4302014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 2014 2012 ---- Total15%20%11% 15%47%2%25%12% Mid Beach20%7% South Beach51%7%15% Total17% 15%44%5%20% Mid Beach15% South Beach7%17%15% Total 70% Mid Beach South Beach 431 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 2014 2012 70%---- Total17%15%11% 15%50%12% Mid Beach51%7% South Beach12% Total27%15%14% 40%2%20%14% Mid Beach11%14%12% South Beach10%11% Total70% 25% Mid Beach 74% South Beach 4322014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 201417%22% 201222% 20% Total52%17%14% 11% Mid Beach South Beach10%50%15%10% Total14% 17%41% Mid Beach40%22%7% South Beach14% Total11% 15%10% Mid Beach11%50% South Beach15%21%10% 433 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 YesNo 201442% 2012 YesNo Total42% 40% Mid Beach57% South Beach57% YesNo Total Mid Beach South Beach YesNo Total Mid Beach South Beach 4342014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 1 201444%44% 201247%44% 57%4% Total44%44% 40%50%4% Mid Beach South Beach45%44%4% Total47%44% 50%45%1%4% Mid Beach44%10% South Beach7%1% Total57%4% 5% Mid Beach 55% South Beach4%1% 435 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201410% 201244%25% Total10% 52% Mid Beach57% South Beach10%41% Total44%25% Mid Beach15%25% South Beach 4362014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data business 201474% 1 201271%70%54% business Total74% 1 75% Beach Mid 70%55% Beach South 71% Beach business Total71%70%54% 1 54%75%74%57%51% Beach Mid 51% Beach South 72%70% Beach 437 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 201444%12%44% 201222%41% Total44%12%44% Mid Beach12%41% South Beach42%14%44% Total22%41% Mid Beach47%20% South Beach25%45% 4382014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data business 2014 1 2012 business Total 1 75% Beach Mid Beach South Beach business Total 1 Beach Mid Beach South Beach 439 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 Good 201411% 201214%47% 15%54% Good Total11% 11%44% Mid Beach10% South Beach10%11% Good Total14%47% 11% Mid Beach17%7% South Beach15%10% Good Total15%54% 17%50%5% Mid Beach 47% South Beach12% 4402014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data Miami Beach as a place to run a business 1 201420%5% 201220%5% 21%5% Total20%5% 10%5% Mid Beach40%5% South Beach40% Total20%5% 22%4% Mid Beach24% South Beach41%5% Total21%5% 21%12%7% Mid Beach South Beach40%4% 441 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data Miami Beach as a place to run a business compared to previous ye 1 201440% 2012 25% Total40% 17%40% Mid Beach14%52% South Beach44%17% Total 45%11%44% Mid Beach40%14% South Beach45%15%41% Total25% Mid Beach 24%50% South Beach20% 4422014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data Recommend Miami Beach as a place to run a business 1 201447%--5% 20125% 20%5% Total47%5% 5% Mid Beach5% South Beach15% Total5% 5% Mid Beach47% South Beach20%11%4% Total20%5% 27%12% Mid Beach 40%5% South Beach7%5% 443 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report Appendix E: Business Past Data 1 200920122014 ---- 57% 47%41% 51% ---- 27% 7%20% 22%12% 24% ---- 14% 72% 45% 41%41% 41% 41% 21% 12% your labor force 15%17% 14%17% 12%12%14% 12%10%12%14% 7%11% 10% 4442014 City of Miami Beach Community Satisfaction FInal Report Kerr & Downs Research Appendix E: Business Past Data 54% 57%54% 51%55%50% 40% 27%40% your labor force 27% 24% 22%17%27%24% 20%17%22% 47%50%52% 22% 11%22%21% 20%21% force 7% 21%20% 1%4% 11%11%4% 7%11%5% 445 Kerr & Downs Research 2014 City of Miami Beach Community Satisfaction Final Report