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PSA with Quest Corporation of America Inc RFQ 2015-144-YG of 9 a PROFESSIONAL SERVICES AGREEMENT BETWEEN THE CITY OF MIAMI BEACH AND QUEST CORPORATION OF AMERICA INC FOR PUBLIC INFORMATION OUTREACH SERVICES ON RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS, PURSUANT TO RFQ 2015-144-YG This Professional Services Agreement ("Agreement") is entered into this S day of Nov evf L2015, between the CITY OF MIAMI BEACH, FLORIDA, a municipal corporation organized and existing under the laws of the State of Florida, having its principal offices at 1700 Convention Center Drive, Miami Beach, Florida, 33139 ("City"), and QUEST CORPORATION OF AMERICA INC, a Florida corporation, whose address is 17220 Camelot Court, Land 0' Lakes, Florida 34638 (Consultant). SECTION 1 DEFINITIONS Agreement: This Agreement between the City and Consultant, including any exhibits and amendments thereto. City Manager: The chief administrative officer of the City. Consultant: For the purposes of this Agreement, Consultant shall be deemed to be an independent contractor, and not an agent or employee of the City. Services: All services, work and actions by the Consultant performed or undertaken pursuant to the Agreement. Fee: Amount paid to the Consultant as compensation for Services. Proposal Documents: Proposal Documents shall mean City of Miami Beach RFQ No. 2015-144-YG for Public Information Outreach Services on Right of Way and Facilities Construction Projects, together with all amendments thereto, issued by the City in contemplation of this Agreement (RFQ), and the Consultant's proposal in response thereto (Proposal), all of which are hereby incorporated and made a part hereof; provided, however, that in the event of an expressed conflict between the Proposal Documents and this Agreement, the following order .of precedent shall prevail: this Agreement; the (RFQ); and the Proposal. Risk Manager: The Risk Manager of the City, with offices at 1700 Convention Center Drive, Third Floor, Miami Beach, Florida 33139: telephone number (305) 673-7000, Ext. 6515: and fax number(305) 673-7023. SECTION 2 SCOPE OF SERVICES (SERVICES) 2.1 In consideration of the Fee to be paid to Consultant by the City, Consultant shall provide the work and services described in this section, Exhibit "A" hereto (the Services), and as may also be more specifically prescribed in Exhibit B hereto (the Consultant Service Order) issued by the City to Consultant for a particular project. 2.2 Consultant's Services, and any deliverables incident thereto, shall be completed in accordance with the timeline and/or schedule in Exhibit "A" hereto. 2.3 The Services will be commenced by the Consultant upon receipt of a written Consultant Service Order signed by the City Department Director or his/her designee (who shall be the Assistant Director), and the City Manager or his/her designee (who shall be the Assistant City Manager). Consultant shall countersign the Consultant Service Order upon receipt, and return an original signed copy to the City. Once a Consultant Service Order is issued, deliverables to the City will be phased as follows: Design and Pre-Construction Communications — In this phase, a plan is developed delineating how the community will be informed throughout the life of each particular right of way or facility construction project (the "Project"). The community is provided with information regarding design, when the Project is to commence and how stakeholders will be affected. Meetings are held with stakeholders to introduce the Project team and contractor(s) that will be working in the area. Project Information — This phase begins concurrently with construction and is finalized when the Project is substantially complete. Residents, business owners and civic organizations are provided weekly with information relevant to the progress of the work on a regular basis. Meetings are held on an as-needed basis with individual stakeholders or interested groups. The Public Information Officer serves as liaison between residents/ stakeholders and the Project team. Post-Construction Communications — In this phase, Project-close out information is sent out to stakeholders informing them that construction has been finalized and providing them with contact information for various owner agencies. The public information officer is also to submit final copies of all tracking documents such as contact databases, issue/resolution lists, encroachment notes, etc. at this time to the City Project team members. 2.4 Consultant shall use its best efforts to maintain a constructive, professional, cooperative working relationship with the City's Project Manager, the City's Contractor, and any and all other individuals and/or firms that have been contracted, or otherwise retained, to perform work on the Project. 2.5 The Consultant shall perform its duties under this Agreement and under a Consultant Service Order, in a competent, timely and professional manner, and shall be responsible to the City for any failure in its performance, except to the extent that acts or omissions by the City make such performance impossible. The Consultant is responsible for the professional quality, technical accuracy, completeness, performance and coordination of all Services required under the Agreement and, specifically under any Consultant Service Order issued to the Consultant by the City (including the Services performed by sub-consultants), within the specified time period and specified cost. The Consultant is responsible for, and shall represent that its work conforms to the City's requirements, as set forth in the Agreement and in any particular Consultant Service Order issued to Consultant by the City. Neither the City's review, approval or acceptance of, nor payment for, any of the Services required under the Agreement shall be construed to relieve the Consultant (or any sub-consultant) of its obligations and responsibilities under the Agreement, nor constitute a waiver of any of the City's rights under the Agreement, or of any cause of action arising out of the performance of the Agreement. With respect to the performance of Services by sub-consultants, the Consultant shall, in approving and accepting such Services, ensure the professional quality, completeness, and coordination of the sub-consultant's Services. 2.6 The Consultant is advised that performance evaluations of the work and/or services rendered throughout this Agreement will be completed by the City and kept in the City's files for evaluation of future solicitations. Consultant agrees not to divulge, furnish or make available to any third party(ies), any non-public information concerning the Services or the Project, without the prior written consent of the City Manager or her/his designee, unless such disclosure is incident to the proper performance of the Services; or the disclosure is required pursuant to Florida Public Records laws; or, in the course of judicial proceedings, where such information has been properly subpoenaed. Consultant shall also require its employees and sub-consultants to comply with this subsection. Consultant shall establish, maintain, and categorize any and all Project documents and records pertinent to the Services and shall provide the City, upon request, with copies of any and all such documents and/or records. In addition, Consultant shall provide electronic document files to the City upon completion of the Project. 2.7 Sub-Consultants: All services provided by sub-consultants shall be consistent with those commitments made by the Consultant in its Proposal and during the competitive solicitation selection process and interview. Such services shall be undertaken and performed pursuant to appropriate written agreements between the Consultant and the sub-consultants, which shall contain provisions that preserve and protect the rights of the City under this Agreement. Nothing contained in this Agreement shall create any contractual relationship between the City and the sub-consultants. The Consultant shall not retain, add, or replace any sub-consultant without the prior written approval of the City Manager, in response to a written request from the Consultant stating the reasons for any proposed substitution. Any approval of a sub-consultant by the City Manager shall not in any way shift the responsibility for the quality and acceptability by the City of the services performed by the sub-consultant from the Consultant to the City. The quality of services and acceptability to the City of the services performed by sub- consultants shall be the sole responsibility of Consultant. 2.8 Any change, or substitutions of the Consultant's project manager or public information officer shall be subject to the prior written approval of the City Manager or his designee (who in this case shall be the City's Project manager). Replacement (including reassignment) of an approved Project manager or public information officer shall not be made without submitting a resume for the replacement staff person and receiving prior written approval of the City Manager or his designee (i.e. the City Project manager). 2.9 Reimbursable Expenses are an allowance set aside by the City and shall include actual expenditures made by the Consultant in the interest of the Project. Notwithstanding the preceding, any Reimbursable Expenses in excess of $500 must be authorized, in advance, in writing, by the City's Project Manager. Invoices or vouchers for Reimbursable Expenses shall be submitted to the City's Project Manager (along with any supporting receipts and other backup material requested by the City's Project Manager). Consultant shall certify as to each such invoice and/or voucher that the amounts and items claimed as reimbursable are "true and correct and in accordance with the Agreement." Reimbursable Expenses may include, but not be limited to, the following: • Cost of reproduction, courier, postage and handling of collaterals and other project documents (excluding reproductions for the office use of the Consultant and its subconsultants, and courier, postage and handling costs between the Consultant and its sub-consultants) • Costs for reproduction and preparation of graphics for community workshops. 2.10 NOTWITHSTANDING ANYTHING CONTAINED IN THIS SECTION 2, THE CONSULTANT SERVICE ORDER ISSUED BY THE CITY TO CONSULTANT SHALL SPECIFICALLY DELINEATE AND DESCRIBE THE SERVICES TO BE PROVIDED BY CONSULTANT FOR THE PARTICULAR PROJECT (THAT IS THE SUBJECT OF SUCH ORDER). SECTION 3 TERM The term of this Agreement (Term) shall commence upon execution of this Agreement by all parties hereto, and shall have an initial term of three (3) years, with two (2) additional one (1) year renewal options, to be exercised at the City Manager's sole option and discretion, by providing Consultant with written notice of same no less than thirty (30) days prior to the expiration of the initial term. Notwithstanding the Term provided herein, Consultant shall adhere to any specific timelines, schedules, dates, and/or performance milestones for completion and delivery of the Services, as same is/are set forth in the timeline and/or schedule referenced in each Consultant Service Order. SECTION 4 FEE 4.1 Consultant's maximum or"Not to Exceed" fee for provision of the Services, or portions thereof, as may be set forth and described in the Consultant Service Order issued for a particular Project, shall be agreed to at the time of service in accordance with the hourly rates set forth in Exhibit "D" attached hereto, and shall be set forth in the Consultant Service Order, in the form attached as Exhibit "B" hereto. 4.2 Approved Additional Services shall be compensated in accordance with the hourly rates set forth in Schedule "D" attached hereto. Any request for payment of Additional Services shall be included with a Consultant payment request. No mark-up shall be allowed on Additional Services (whether sub-contracted or not). Approved Reimbursable Expenses shall be paid in accordance with Section 2.9 herein. Any request for payment of Reimbursable Expenses shall also be included with Consultant's payment request. No mark-up shall be allowed on Reimbursable Expenses. 4.4 INVOICING Upon receipt of an acceptable and approved invoice, payment(s) shall be made within thirty (30) days for that portion (or those portions) of the Services satisfactorily rendered (and referenced in the particular invoice). Invoices shall include a detailed description of the Services (or portions thereof) provided, following the format outlined in Exhibit "E" hereto (Summary Report of Services Performed). Invoices and support document shall be submitted to the City at the following address: City of Miami Beach [Department Name indicated in the City's Purchase Order] 1700 Convention Center Drive Miami Beach, FL 33139 Attn: [Department Contact indicated in the City's Purchase Order] SECTION 5 TERMINATION 5.1 TERMINATION FOR CAUSE If the Consultant shall fail to fulfill in a timely manner, or otherwise violates, any of the covenants, agreements, or stipulations material to this Agreement, the City, through its City Manager, shall thereupon have the right to terminate this Agreement for cause. Prior to exercising its option to terminate for cause, the City shall notify the Consultant of its violation of the particular term(s) of this Agreement, and shall grant Consultant ten (10) days to cure such default. If such default remains uncured after ten (10) days, the City may terminate this Agreement without further notice to Consultant. Upon termination, the City shall be fully discharged from any and all liabilities, duties, and terms arising out of, or by virtue of, this Agreement. Notwithstanding the above, the Consultant shall not be relieved of liability to the City for damages sustained by the City by any breach of the Agreement by the Consultant. The City, at its sole option and discretion, shall be entitled to bring any and all legal/equitable actions that it deems to be in its best interest in order to enforce the City's right and remedies against Consultant. The City shall be entitled to recover all costs of such actions, including reasonable attorneys' fees. 5.2 TERMINATION FOR CONVENIENCE OF THE CITY THE CITY MAY ALSO, THROUGH ITS CITY MANAGER, AND FOR ITS CONVENIENCE AND WITHOUT CAUSE, TERMINATE THE AGREEMENT AT ANY TIME DURING THE TERM BY GIVING WRITTEN NOTICE TO CONSULTANT OF SUCH TERMINATION; WHICH SHALL BECOME EFFECTIVE WITHIN THIRTY (30) DAYS FOLLOWING RECEIPT BY THE CONSULTANT OF SUCH NOTICE. IF THE AGREEMENT IS TERMINATED FOR CONVENIENCE BY THE CITY, CONSULTANT SHALL BE PAID FOR ANY SERVICES SATISFACTORILY PERFORMED UP TO THE DATE OF TERMINATION; FOLLOWING WHICH THE CITY SHALL BE DISCHARGED FROM ANY AND ALL LIABILITIES, DUTIES, AND TERMS ARISING OUT OF, OR BY VIRTUE OF, THIS AGREEMENT. 5.3 TERMINATION FOR INSOLVENCY The City also reserves the right to terminate the Agreement in the event the Consultant is placed either in voluntary or involuntary bankruptcy or makes an assignment for the benefit of creditors. In such event, the right and obligations for the parties shall be the same as provided for in Section 5.2. SECTION 6 INDEMNIFICATION AND INSURANCE REQUIREMENTS 6.1 INDEMNIFICATION Consultant agrees to indemnify and hold harmless the City of Miami Beach and its officers, employees, agents, and contractors, from and against any and all actions (whether at law or in equity), claims, liabilities, losses, and expenses, including, but not limited to, attorneys' fees and costs, for personal, economic or bodily injury, wrongful death, loss of or damage to property, which may arise or be alleged to have arisen from the negligent acts, errors, omissions or other wrongful conduct of the Consultant, its officers, employees, agents, contractors, subcontractors, or any other person or entity acting under Consultant's control or supervision, in connection with, related to, or as a result of the Consultant's performance of the Services pursuant to this Agreement. To that extent, the Consultant shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit arising from such claims and losses, and shall pay all costs and attorneys' fees expended by the City in the defense of such claims and losses, including appeals. The parties agree that one percent (1%) of the total compensation to Consultant for performance of the Services under this Agreement is the specific consideration from the City to the Consultant for the Consultant's indemnity agreement. The provisions of this Section 6.1 and of this indemnification shall survive termination or expiration of this Agreement. 6.2 INSURANCE REQUIREMENTS The Consultant shall maintain and carry in full force during the Term, the following insurance: 1. Worker's Compensation Insurance for all employees of the vendor as required by Florida Statutes Chapter 440; 2. Commercial General Liability Insurance on a comprehensive basis, to include Contractual Liability, and Products/Completed Operations, in an amount not less than $100,000 combined single limit per occurrence for bodily injury and property damage. City of Miami Beach must be included as an additional insured with respect to this coverage; and 3. Automobile Liability Insurance covering all owned, non-owned and hired vehicles used in connection with the work, in an amount not less than $100,000 combined single limit per occurrence for bodily injury and property damage. The insurance must be furnished by insurance companies authorized to do business in the State of Florida. All insurance policies must be issued by companies rated no less than "B" as to management and not less than "Class VI" as to strength by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent. All.of Consultant's certificates shall contain endorsements providing that written notice shall be given to the City at least thirty (30) days prior to termination, cancellation or reduction in coverage in the policy. CERTIFICATE HOLDER MUST READ: The City of Miami Beach, Florida C/O Insurance Tracking Services, Inc. (ITS) P.O. Box 20270 Long Beach, CA 90801 Original certificates of insurance must be submitted to the City's Risk Manager for approval (prior to any work and/or services commencing) and will be kept on file in the Office of the Risk Manager. The City shall have the right to obtain from the Consultant specimen copies of the insurance policies in the event that submitted certificates of insurance are inadequate to ascertain compliance with required coverage. The Consultant is also solely responsible for obtaining and submitting all insurance certificates for any sub- consultants. Compliance with the foregoing requirements shall not relieve the Consultant of the liabilities and obligations under this Section or under any other portion of this Agreement. The Consultant shall not commence any work and or services pursuant to this Agreement until all insurance required under this Section has been obtained and such insurance has been approved by the City's Risk Manager. SECTION 7 LITIGATION JURISDICTIONNENUE/JURY TRIAL WAIVER This Agreement shall be construed in accordance with the laws of the State of Florida. This Agreement shall be enforceable in Miami-Dade County, Florida, and if legal action is necessary by either party with respect to the enforcement of any or all of the terms or conditions herein, exclusive venue for the enforcement of same shall lie in Miami-Dade County, Florida. By entering into this Agreement, Consultant and the City expressly waive any rights either party may have to a trial by jury of any civil litigation related to or arising out of this Agreement. SECTION 8 LIMITATION OF CITY'S LIABILITY The City desires to enter into this Agreement only if in so doing the City can place a limit on the City's liability for any cause of action, for money damages due to an alleged breach by the City of this Agreement, so that its liability for any such breach never exceeds the sum of $10,000. Consultant hereby expresses its willingness to enter into this Agreement with Consultant's recovery from the City for any damage action for breach of contract to be limited to a maximum amount of$10,000. Accordingly, and notwithstanding any other term or condition of this Agreement, Consultant hereby agrees that the City shall not be liable to the Consultant for damages in an amount in excess of $10,000 for any action or claim for breach of contract arising out of the performance or non-performance of any obligations imposed upon the City by this Agreement. Nothing contained in this section or elsewhere in this Agreement is in any way intended to be a waiver of the limitation placed upon the City's liability, as set forth in Section 768.28, Florida Statutes. SECTION 9 [INTENTIONALLY DELETED] SECTION 10 GENERAL PROVISIONS 10.1 AUDIT AND INSPECTIONS Upon reasonable verbal or written notice to Consultant, and at any time during normal business hours (i.e. 9AM — 5PM, Monday through Fridays, excluding nationally recognized holidays), and as often as the City Manager may, in his/her reasonable discretion and judgment, deem necessary, there shall be made available to the City Manager, and/or such representatives as the City Manager may deem to act on the City's behalf, to audit, examine, and/ or inspect, any and all other documents and/or records relating to all matters covered by this Agreement. Consultant shall maintain any and all such records at its place of business at the address set forth in the "Notices" section of this Agreement. 10.2 [INTENTIONALLY DELETETD] 10.3 ASSIGNMENT, TRANSFER OR SUBCONSULTING Consultant shall not subcontract, assign, or transfer all or any portion of any work and/or service under this Agreement without the prior written consent of the City Manager, which consent, if given at all, shall be in the Manager's sole judgment and discretion. Neither this Agreement, nor any term or provision hereof, or right hereunder, shall be assignable unless as approved pursuant to this Section, and any attempt to make such assignment (unless approved) shall be void. 10.4 PUBLIC ENTITY CRIMES Prior to commencement of the Services, the Consultant shall file a State of Florida Form PUR 7068, Sworn Statement under Section 287.133(3)(a) Florida Statute on Public Entity Crimes with the City's Procurement Division. 10.5 EQUAL EMPLOYMENT OPPORTUNITY In connection with the performance of the Services, the Consultant shall not discriminate against any employee or applicant for employment because of race, color, national origin, religion, sex, gender identity, sexual orientation, disability, marital and familial status, or age. 10.6 CONFLICT OF INTEREST The Consultant herein agrees to adhere to and be governed by all applicable Miami-Dade County Conflict of Interest Ordinances and Ethics provisions, as set forth in the Miami-Dade County Code, and as may be amended from time to time; and by the City of Miami Beach Charter and Code (as same may be amended from time to time); both of which are incorporated by reference herein as if fully set forth herein. The Consultant covenants that it presently has no interest and shall not acquire any interest, direct or indirectly, which could conflict in any manner or degree with the performance of the Services. The Consultant further covenants that in the performance of this Agreement, no person having any such interest shall knowingly be employed by the Consultant. No member of or delegate to the Congress of the United States shall be admitted to any share or part of this Agreement or to any benefits arising there from. 10.7 TRAVEL Any travel in connection with this Agreement must be pre-approved by the City. All travel expenses will be reimbursed in accordance with the requirements of Section 112.061, Florida Statutes. SECTION 11 NOTICES All notices and communications in writing required or permitted hereunder, shall be delivered personally to the representatives of the Consultant and the City listed below or may be mailed by U.S. Certified Mail, return receipt requested, postage prepaid, or by a nationally recognized overnight delivery service. Until changed by notice in writing, all such notices and communications shall be addressed as follows: TO CONSULTANT: Quest Corporation of America Inc 17220 Camelot Court Land 0' Lakes, FL 34638 Attn: Diane Hackney TO CITY: City of Miami Beach 1700 Convention Center Drive Miami Beach, FL 33139 Attn: City Manager COPIES TO: City of Miami Beach Raul Aguila, City Attorney 1700 Convention Center Drive 4th Floor Miami Beach, FL 33139 Notice may also be provided to any other address designated by the party to receive notice if such alternate address is provided via U.S. certified mail, return receipt requested, hand delivered, or by overnight delivery. In the event an alternate notice address is properly provided, notice shall be sent to such alternate address in addition to any other address which notice would otherwise be sent, unless other delivery instruction as specifically provided for by the party entitled to notice. Notice shall be deemed given on the day on which personally served, or the day of receipt by either U.S. certified mail or overnight delivery. SECTION 12 MISCELLANEOUS PROVISIONS 12.1 CHANGES AND ADDITIONS This Agreement cannot be modified or amended without the express written consent of the parties. No modification, amendment, or alteration of the terms or conditions contained herein shall be effective unless contained in a written document executed with the same formality and of equal dignity herewith. 12.2 SEVERABILITY If any term or provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall not be affected and every other term and provision of this Agreement shall be valid and be enforced to the fullest extent permitted by law. 12.3 ENTIRETY OF AGREEMENT The City and Consultant agree that this is the entire Agreement between the parties. This Agreement supersedes all prior negotiations, correspondence, conversations, agreements or understandings applicable to the matters contained herein, and there are no commitments, agreements or understandings concerning the subject matter of this Agreement that are not contained in this document. Title and paragraph headings are for convenient reference and are not intended to confer any rights or obligations upon the parties to this Agreement. 12.4 CONSULTANT'S COMPLIANCE WITH FLORIDA PUBLIC RECORDS LAW Pursuant to Section 119.0701 of the Florida Statutes, if the Consultant meets the definition of "Contractor" as defined in Section 119.0701(1)(a), the Consultant shall: a) Keep and maintain public records that ordinarily and necessarily would be required by the public agency in order to perform the service; b) Provide the public with access to public records on the same terms and conditions that the public agency would provide the records and at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law; c) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law; and d) Meet all requirements for retaining public records and transfer to the City, at no City cost, all public records created, received, maintained and/or directly related to the performance of this Agreement that are in possession of the Consultant upon termination of this Agreement. Upon termination of this Agreement, the Consultant shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City. For purposes of this Article, the term "public records" shall mean all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business of the City. Consultant's failure to comply with the public records disclosure requirement set forth in Section 119.0701 of the Florida Statutes shall be a breach of this Agreement. In the event the Consultant does not comply with the public records disclosure requirement set forth in Section 119.0701 of the Florida Statutes, the City may, at the City's sole discretion, avail itself of the remedies set forth under this Agreement and available at law. [REMAINDER OF THIS PAGE LEFT INTENTIONALLY BLANK] IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their appropriate officials, as of the date first entered above. FOR CITY: CITY OF MIAMI BEACH, FLORIDA ATTEST: ,//1 // By: a City lerk ••y , Mayor / // i I ?"-'%\itgo' INCORP ORATED: C.**. . . ..9 , FOR CONSULTANT: % C TM '��=i Quest Corporation of America, Inc. x/ 26 ATTEST: 1/4116345 By: ' # , -e,v,ceS mt. President � Si VP 1,5r rvlo ry,f1 //Ackey SR 1/19 Print Name Print Name/Title EXHIBITS EXHIBIT A-SCOPE OF SERVICES EXHIBIT B -CONSULTANT SERVICE ORDER EXHIBIT C- CONSULTANT COMPENSATION EXHIBIT D - HOURLY BILLING RATE SCHEDULE EXHIBIT E -SUMMARY REPORT OF SERVICES PERFORMED (SAMPLE) ATTACHMENTS ATTACHMENT A - Resolution, Commission Item Summary, and Commission Memorandum ATTACHMENT B - Request for Qualifications ("RFQ") ATTACHMENT C - Bidder's Response to the RFQ ATTACHMENT D - Insurance APPROVED AS TO FORM &LANGUAGE &FOR EXECUTION City Attorney Date VS(4-- EXHIBIT A SCOPE OF SERVICES This Statement of Work describes and defines activities which may be required by the City for a range of services to include, but not limited to: communications planning and implementation, public relations and community involvement, customer service, general translation and interpreting services, revamping project collaterals, preparation of related media communications and collateral materials, preparation of audio/video presentations, project planning, coordination and implementation, web content development, franchise utility communication, special events coordination, hosting public meetings and other services that may be related. This includes, but is not limited to, those operations necessary for mobilization, the movement of personnel, equipment, supplies, expertise, incidentals, permits, notifications, and fees associated with such notifications, if any. The City shall request consultant services on an as-needed basis. There is no guarantee that any or all of the services described in this RFQ will be assigned during the term of this resulting agreement. Further, the Consultant is providing these services on a non-exclusive basis. The City, at its option, may elect to have any of the services set forth herein performed by other consultants or City staff. DEFINITIONS Consultant(s) The Consultant is the Successful Proposer(s) retained by the City to perform Public Information Outreach Services on Right of Way and Facilities Projects described in this Scope of Services. City The City of Miami Beach Department City Departments, including but not limited to: The Public Works Department and Capital Improvement Projects Office Letter of Authorization A letter issued by the Project Manager(or his/her designee) authorizing the Consultant to commence work on a specific task. Completion due dates and fees are specified in this document. Project Manager The City's staff member(s), manager(s) or consultant(s) with overall responsibility and authority to oversee the Public Information Outreach Services on Right of Way and Facilities Projects in Miami Beach. Task Assignment One or more tasks assigned under this contract in connection with the Public Information Outreach Services on Right of Way and Facilities Projects in the City of Miami Beach. Job Classifications and Descriptions: Project Manager: Primary point of contact with the City's Project Manager (or his/her designee) on overall activities of the contract; ensures contract compliance; manages budgets and invoices; executes special projects and performs QA/QC on all collateral materials. Responsible for entire staff assigned to this contract to include staff supervision and work production. Works with City's Project Manager on streamlining processes and developing cost effective methods of doing business. Public Information Officer (PIO): Serves as liaison between project stakeholders and project team. Acts as the point person for project related information and due to extensive interaction with the City of Miami Beach community, bilingual (English/Spanish) is strongly desired; writes public involvement plans for projects; identifies potential impacts to the public as a result of construction plans; prepares and disseminates collateral materials to the public; develops strategic alliances and partnerships; prepares and presents project information for meetings; coordinates resolution of issues; maintains database of stakeholders; prepares information for updating website; edits website content; performs media responses in writing as needed; coordinates and staffs formal and informal public meetings; arranges field meetings and special events; maintains Home Owner Association (HOA) relations and executes other duties relevant to the position. Graphic Designer: Designs and maintains collateral materials; creates and updates templates and newsletter layouts; depicts project information on maps that serve as visual explanations to stakeholders; performs other duties relevant to the position. Familiarity with municipal governments and/or construction concepts are a plus. CONSULTANT RESPONSIBILITIES Coordination with the City All aspects of each task shall be coordinated through the City's Project Manager (or his/her designee); the City project manager for each project is to be determined at the time a PIO assignment is issued. All authorizations and approvals shall be in writing and executed by the Project Manager (or his/her designee) prior to the commencement of work. • City of Miami Beach offices are located at 1700 Convention Center Drive; Miami Beach, Florida, 33139. Services to be provided The following procedures are general for all projects. One or more of them may be necessary depending on the scope of the project. The necessary steps will be identified and a schedule of activities will be established by the City's Project Manager. If the procedural regulations referenced herein are revised or superseded before the services by the CONSULTANT are rendered, compliance with the most up-to-date version and/or amendments/statutes will be required. The CONSULTANT will provide any one or more of the following services as required by the DEPARTMENT. Public Relations, Community Involvement and Customer Service The successful firms may be tasked with the following duties and responsibilities: • Developing public involvement plans • Developing project-related informational materials • Collateral production • Communicating project information and addressing citizen/stakeholder concerns • Preparing related media communications and informational materials • Coordinating emergency communications • Developing presentations and talking points • Planning, organizing and attending special events and meetings • Preparing audio/video presentations • Writing newsletters and feature stories • Translating collateral material developed • Designing and developing templates and graphics informational materials (usually maps that depict project information) • Preparing web content and web copywriting • Developing ads • Coordinating franchise utility communication • Arranging and documenting field meetings • Stakeholder satisfaction surveys • Coordinating media/special events such as block parties, community meetings, and ribbon cuttings EXHIBIT B CONSULTANT SERVICE ORDER Service Order No. for Public Information Outreach Services on Right of Way and Facilities Construction Projects. TO: DATE: Pursuant to the agreement between the City of Miami Beach and for Public Information Outreach Services on Right of Way and Facilities Construction Projects, you are directed to provide the following services: SCOPE OF SERVICES: Project Name and No: Estimated calendar days to complete this work: days Fee for this Service Order: $ The above fee is a Lump Sum or an Upset Limit (Maximum Amount) (check one). CIP Project Coordinator Date CIP Assistant Director Date Consultant Date CIP Director Date City Manager Date EXHIBIT C CONSULTANT COMPENSATION AGREEMENT BETWEEN CITY OF MIAMI BEACH AND FOR PUBLIC INFORMATION OUTREACH SERVICES ON RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS Project Name and No: Scope of Services: Fee for this Service Order: $ Schedule of Payments Public Information Services* $X)UUUUUCX Graphic Design Services* $XXXXXXXX Translation Services $XXX)UUUU( Quality Assurance/Control Services** $XX)UUUUCX Reimbursable Allowance*** $XX)UUUUUC NOTE: These services will be paid in lump sum based on percentage of work complete, or as a not to exceed limit based on actual work performed, as identified in the Consultant Service Order. EXHIBIT D HOURLY BILLING RATE SCHEDULE Public Information Service Hourly Rate Project Manager $110 Public Information Officer $85 Assistant Public Information Officer $55 Graphic Designer $75 Translation Services $65 EXHIBIT E SUMMARY REPORT OF SERVICES PERFORMED (SAMPLE) Plc medPro press summary Report of Services Performed by [company name/logo] Name of Reporting Consultant[s): Project Name: Invoice Period: Percentage of Work PerFormed: Services Performed Task Number of Hours Per Task Task 1 —Public invalveuneni Plan Task 2—Prooiect-Related Informational Materials Task 3—Communicating Progect Information Task 4—Media Coordination Task 5—Emergency Communications Task 6—Developing Presentations Task 7—Meetirxp Coordination Task 8—AjV Presentations Task 9'—Newslet it/Feature Stories Task 10-Translations Task 11 -Graphic services Other Summary [enter text here to describe work completed by P{O and graphic designer] ATTACHMENT A Resolution, Commission Item Summary, and Commission Memorandum RESOLUTION NO.. 2015-29109 A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER PERTAINING TO THE RANKING OF PROPOSALS PURSUANT TO REQUEST FOR QUALIFICATIONS NO. 2015-144-yG (THE RFQ), FOR PUBLIC INFORMATION OUTREACH (PIO) SERVICES ON RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS; AUTHORIZING THE ADMINISTRATION TO ENTER INTO NEGOTIATIONS WITH HML PUBLIC OUTREACH, LLC., INFINITE SOURCE COMMUNICATIONS GROUP, LLC., MEDIA RELATIONS GROUP, LLC., AND QUEST CORPORATION OF AMERICA, INC., TO ESTABLISH A POOL OF CONSULTANTS THAT CAN PROVIDE THE REQUIRED PIO SERVICES ON AN AS NEEDED BASIS; AND FURTHER AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE AGREEMENTS UPON CONCLUSION OF SUCCESSFUL NEGOTIATIONS BY THE ADMINISTRATION. WHEREAS, Request for Qualifications (RFQ) No. 2015-144-YG for Public Information Outreach Services on Right of Way and Facilities Construction Projects was issued on Ma 2015, with an opening date of July 14, 2015; and May 8, WHEREAS, a pre-proposal conference was held on May 20, 2015; and WHEREAS, the City received four (4) proposals from HML Public Outreach, LLC. Infinite Source Communications Group, LLC., Media Relations Group, LLC., and Que Corporation of America, Inc; and st WHEREAS, on August 11, 2015 an Evaluation Committee appointed by the Cit Manager convened to consider all proposals; and y WHEREAS, the Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance ance and the Government Sunshine Law on the scope of services, references, , general information and a copy of the proposal; and engaged in a question and answer session after the presentation of each proposer; and WHEREAS, the Committee was instructed to score and rank the proposals pursuant to the evaluation criteria established in the RFQ; and WHEREAS, the Committee's ranking was as follows: Media Relations Group, LLC, top- ranked; HML Public Outreach, LLC., and Infinite Source Communications Group, LLC., were tied as the second highest ranked firm; and Quest Corporation of America, Inc., fourth hi ranked; and highest WHEREAS, after reviewing all the submissions and the Evaluation Committee's rankings, the City Manager exercised his due diligence, and is recommending that t he Administration be authorized to enter into simultaneous negotiations with the following proposers: Media Relations Group, LLC, HML Public Outreach, LLC., Infinite Source Communications Group, LLC., and Quest Corporation of America, Inc.; to establish a ool p of consultants that can provide services to the City on an as needed basis. NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission hereby accept the recommendation of the City Manager pertaining to the ranking of proposals pursuant to Request for Qualifications No. 2015-144-YG (the RFQ), for Public information Outreach (PIO) Services On Right of Way and Facilities Construction Projects; authorizing the Administration to enter into negotiations with Media Relations Group, LLC, HML Public Outreach, LLC., Infinite Source Communications Group, LLC., and Quest Corporation of America, Inc., to establish a pool of consultants that can provide the required PIO Services on an as needed basis; and further authorizing the Mayor and City Clerk to execute Agreements upon conclusion of successful negotiations by the Administration. PASSED AND ADOPTED this 2. day of P t nil, r 2015. ATTEST: / 1‘14 Affid df it■ ........... % R. ael E. Granath, it • Trine, ;For/ 0ED= �s INV O�P ORAT ; CJ,` 4•. \.� '7 i/-f', • APPROVED AS TO FORM &LANGUAGE &FOR EXECUTION ("ame f(Vt (1 5, City Attof Dote neY T:IAGENDA12015 1September\PROCUREMENTIRFQ 2015-144-YG Public Information Outreach Services -Reso.doc Condensed Title: COMMISSION ITEM SUMMARY A Resolution Of The Mayor And City Commission Of The City Of Miami Beach, Florida, Accepting The Recommendation Of The City Manager Pertaining To The Ranking of Proposals Pursuant to Request for Qualifications (RFQ) No. 2015-144-YG for Public Information Outreach Services On Right of Way and Facilities Construction Projects. Key Intended Outcome Supported: Enhance External And Internal Communication From And Within The City Supporting Data (Surveys, Environmental Scan, etc: N/A Item Summary/Recommendation: The Administration issued RFQ 2015-144-YG to seek the proposals from qualified contractors to provide Public Information Outreach Services On Right of Way and Facilities Construction Projects. The RFQ was approved for issuance by the City Commission on May 6,2015. The RFQ was released on May 8, 2015.A pre-proposal conference to provide information to the proposers submitting a response was held on May 20, 2015. On July 14, 2015, the City received proposals from: HML Public Outreach, LLC; Infinite Source Communications Group, LLC; Media Relations Group, LLC; and Quest Corporation of America, Inc. On August 11, 2015, the Evaluation Committee appointed by the City Manager convened to consider the responsive proposals received.The Committee was instructed to score and rank the sole proposal received pursuant to the evaluation criteria established in the RFQ.The results of the evaluation committee process were presented to the City Manager for his recommendation to the City Commission. After reviewing the submission and the Evaluation Committee's rankings of proposals City Manager recommends that the Mayor and the City Commission, pursuant to RFQ No. 2015- 144-YG, for Public Information Outreach Services On Right of Way and Facilities Construction Projects, authorize the Administration to enter into negotiations with Media Relations Group, LLC, HML Public Outreach, LLC., Infinite Source Communications Group, LLC.,and Quest Corporation of America, Inc., to establish a pool of consultants that can provide services to the City on an as needed basis. Further, the City Manager recommends the Mayor and City Clerk be authorized to execute Agreements upon conclusion of successful negotiations by the Administration. RECOMMENDATION Adopt the resolution. Advisory Board Recommendation: Financial Information: Source of Amount Account Funds: OBPI 1 The annual cost associated with the parking attendant services is subject to the funds availability approved through the City's budgeting process Total Financial Impact Summary: I City Clerk's Office Legislative Tracking: Alex Denis, Extension 6641 I Sign-Offs: Departm t Director I Assistan , Manager City . na er DM A.• g M 'l�� JL T:IAGENDA120151Se•t ber1PROCUREMENTIRFQ 2015-144- Public Information Outreach Services - ■,, . ary.doc CA MIAMIBEACH C AGENDA ITEM 7 DATE N-/5— MIAMIBEACH City of Miami Beach, 1 700 Convention Center Drive,Miami Beach, Florida 33139,www.miamibeachfl.gov COMMISSIO MEMORANDUM TO: Mayor Philip Levine and Members of the City Co Ission FROM: Jimmy L. Morales, City Manager DATE: September 2, 2015 SUBJECT: A RESOLUTION OF THE MAYO AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCE" ING THE RECOMMENDATION OF THE CITY MANAGER PERTAINING TO THE RANKING OF PROPOSALS PURSUANT TO REQUEST FOR QUALIFICATIONS NO. 2015-144-YG (THE RFQ), FOR PUBLIC INFORMATION OUTREACH SERVICES ON RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS. ADMINISTRATION RECOMMENDATION Adopt the Resolution. KEY INTENDED OUTCOME SUPPORTED Enhance External And Internal Communication From And Within The City FUNDING The annual cost associated with the parking attendant services is subject to the funds availability approved through the City's budgeting process. BACKGROUND Neighborhood right of way improvements, parking lots, parking garages, structural and park facilities, as well as capital renewal and replacement projects are underway in each of the three (3) City districts. The additional activity produced by these projects in turn generates an exponential need for proper and timely notification to the City's stakeholders. Keeping residents, business owners and civic organizations well informed and actively involved is a key factor of the City's ongoing and growing commitment to maintain residents informed at all times. The City's present contract, established pursuant to RFQ 19-11/12 expires October 1, 2015 and all renewal options have been exhausted. Issuance of a new RFQ will enable the City to establish a pool qualified consultants that will serve to facilitate the assignment of these services for all neighborhood and facility projects. RFP PROCESS On May 6, 2015, the City Commission approved to issue the Request for Qualifications (RFQ) No. 2015-144-YG for Public Information Outreach Services on Right of Way and Facilities Construction Projects. On May 8, 2015, the RFQ was issued. A voluntary pre-proposal conference to provide information to the proposers submitting a response was held on May 20, 2015. RFQ responses were due and received on July 14, 2015. The City received a total of four(4) proposals. The City received proposals from the following firms: HML Public Outreach, LLC. Infinite Source Communications Group, LLC. Commission Memorandum—RFQ 2015-144-YG for Public Information Outreach Services on Right of Way and Facilities Construction Projects September 2, 2015 Page 2 Media Relations Group, LLC. Quest Corporation of America, Inc. On July 8, 2015, the City Manager via Letter to Commission (LTC) No. 279-2015 appointed an Evaluation Committee (the "Committee"), consisting of the following individuals: • Diana Fontani, Public Information Specialist, Office of Capital Improvement Projects • Melissa Berthier, Public Information Specialist, Office of Communications • Lynn Bernstein, Sustainability and Outreach Coordinator, Department of Public Works Alternates: • Nannette Rodriguez, Director, Office of Communications • Elizabeth Wheaton, Assistant Building Director, Building Department, Office of the City Manager On August 4, 2015, the City Manager via Letter to Commission (LTC) No. 309-2015, revised the Evaluation Committee (the "Committee"), as follows: • Diana Fontani, Public Information Specialist, Office of Capital Improvement Projects, was unable to participate as an evaluation committee member and was therefore removed. Furthermore, alternates Elizabeth Wheaton, Assistant Building Director, Building Department and Nannette Rodriguez, Director, Office of Communications, were also unable to serve on the evaluation committee. • Margarita Wells, Environmental and Sustainability Specialist, Building Department, Office of the City Manager, was added. • Maria Cerna, Division Director, Office of Capital Improvement Projects was added. The Committee convened on August 11, 2015 to consider proposals received and interview the proposers. The Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance and the Government Sunshine Law. The Committee also provided general information on the scope of services, references, and a copy of each proposal. Additionally, the Committee engaged in a question and answer session after the presentation of each proposer. The Committee was instructed to score and rank each proposal pursuant to the evaluation criteria established in the RFQ. The evaluation process resulted in the ranking of proposers as indicated in the table below. RFQ#2015=144-YG Public information_ 'Outreach Services''on Right of Way arid'•' Facllitles Constructbn SOW Lynn Melissa Maria Margarita AGGREGATE Projects;_' : . Bernstein Ranking Berthier Ranking Cema Ranking Wets Ranking • TOTALS Rank HML Public Outreach,LLC 97 2 96 1 93 2 95 4 • 9 2 Infinite Source Communications Group, LLC 96 3 93 3 94 1 98 2 9 2 Media Relations Group, LLC 98 1 95 2 92 3 99 1 7 1 Quest Corporation of America,Inc. 95 4 91 _ 4 - 90 4 97 3 15 4 Commission Memorandum—RFQ 2015-144-YG for Public Information Outreach Services on Right of Way and Facilities Construction Projects September 2, 2015 Page 3 MANAGER'S DUE DILIGENCE & RECOMMENDATION After reviewing all the submissions and the results of the evaluation process, the City Manager recommends that the Mayor and City Commission authorize the Administration to enter into negotiations with Media Relations Group, LLC, HML Public Outreach, LLC., Infinite Source Communications Group, LLC., and Quest Corporation of America, Inc., to establish a pool of consultants that can provide services to the City on an as needed basis. Further, the City Manager recommends that the Mayor and City Clerk be authorized to execute Agreements upon successful negotiations by the Administration. CONCLUSION The Administration recommends that the Mayor and City Commission approve the resolution accepting the recommendation of the City Manager pertaining to the ranking of proposals, pursuant to Request for Qualifications No. 2015-144-YG (the RFQ), for Public Information Outreach Services on Right of Way and Facilities Construction Projects. JLM/MT/KGB/SF/AD/YG T:WGENDA120151September\PROCUREMENTIRFQ 2015-144-YG Public Information Outreach Services -Memo.doc ATTACHMENT B Request for Qualifications ("RFQ") • MIAMIBEACH City of Miami Beach, 1700 Convention Center Drive,Miami Beach,Florida 33139,www.miamibeachfl.gov DEPARTMENT OF PROCUREMENT Tel: 305-673-7490 Fax: 786-394-4002 ADDENDUM NO. 1 REQUEST FOR QUALIFICATIONS NO. 2015-144-YG PUBLIC INFORMATION OUTREACH SERVICES ON RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS JULY 1, 2015 This Addendum to the above-referenced RFQ is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only. RFQ DUE DATE AND TIME. The deadline for the receipt of proposals is extended until 3:00 p.m., on Tuesday, July 14, 2015, at the following location. Miami Beach City Hall Procurement Department 1700 Convention Center Drive, 3rd Floor Miami Beach, Florida 33139 . Late proposals will not be accepted. Proposers are cautioned to plan sufficient time to allow for traffic or other delays for which the Proposer is solely responsible. ANSWERS TO QUESTIONS RECEIVED FROM PROSPECTIVE PROPOSERS: - Q1: We would like to know what the hourly rates on the last contracts were, and the total amount paid to the companies. p Al: Please refer to Attachment A in this Addendum. Q2: What projects do you anticipate the new contract will be serving? A2: Please refer to Attachment .B for a list of upcoming Improvement Projects (CIP) for which services under his RFQ will be required. r Office of Capital The City's Public Works Department will also be needing services under this RFQ for the following upcoming projects: Storm Water, and Waste Water Improvement Projects Infrastructure upgrades.around City Hall and the Convention Center Sea Wall Replacement Program over the next 10 years Q3: Could you please provide us with a copy of the sign-in sheet for today's meeting? A3: Please refer to Attachment C in this Addendum. Q4: Please provide the proposals of the firms that were awarded the current contract. Also, please provide electronic copies of the proposals for companies who were not awarded the contract. A4: Please refer to Attachments 1 to 5 in Public Purchase to view copies of the Proposals received under the previous RFQ No. 19-11/12. The firms awarded the current RFP are Infinite Source Communications Group, LLC., Quest Corporation of America, Inc., and Media Relations Group, LLC. 1 Q5: Can a subcontractor of the prime consultant participate in more than one team? A5: No. Q6: Can the City provide the project list for which we will need to provide services to? A6: Please refer to the answer written for Question #2 in this Addendum. Q7: Can the City provide the different software, interfaces and programs from which we will be able to obtain information from? A7: Programs pertaining to public outreach regularly used by the City of Miami Beach are as follows: Microsoft Office Suite, Adobe products, particularly InDesign and Illustrator; Outlook, Constant Contact, eBuilder, flickr, web content tools, GIS and social media. Regular sources of information include: meetings with project team and stakeholders, field visits, etc. Proposer is also encouraged to suggest innovative ways to accomplish tasks given. Q8: Will the Electronic Outreach be through the existing website of the City, or we need to create a new one? A8: Electronic outreach is not currently done through the Office of Capital Improvement Projects' (CIP) website (mbplannedprogress.com); weekly updates and construction advisories are sent via email blasts to stakeholders. Selected proposer(s) will not be creating a new website under this RFQ, but will be required to enter information and/or update content on CIP's website. Q9: On page 12 —Tab 3 you refer to InDesign collateral templates, do we need to use this? A9: Yes, our templates for collaterals are in InDesign. Please refer to Attachment D in this addendum. Q10: Who will cover the cost of activities, press conferences, rental of equipment, chair, tables, for the require activities? Al 0: Usually events are hosted at City facilities and any necessary supplies are or equipment is provided by the City. If a proposer is asked to purchase items for a public meeting or special event, the firm will be required to submit documentation/receipts for reimbursement. Q11: If in instances we need to bring people from out of state, will the City reimburse the related costs? A11: Public Information Services are expected to be performed by local staff. The City does not anticipate the need for out of state staff and therefore travel expenses will not be reimbursed. Q12: Thinking of the wide base of languages that people speak in the City, when you ask for translators, which of them should we cover? Al2: Spanish is required. Creole may be requested, on an as-needed basis. Q13: Can the Graphic Designer be a subcontractor or it needs to be part of the Prime Consultant? A13: A Graphic Designer may be a sub-contractor. 2 Q14: Who will be paying for publicity, ads, newspaper charges, etc.? A14: The City pays for advertisements when necessary. Q15: Will the City require for us to work within the City limits, if so will the City provide office space and paid for the related costs? A15: While the RFQ does not require a Proposer to have an office within the City of Miami Beach, Public Information Officers must be physically present at the project construction site and at other City locations at times, in order to perform the scope of work required under this RFQ. PIOs visit job sites, attend meetings, coordinate with stakeholders, etc. The City does not provide office space or reimbursement of related costs. . Q16: if we are not a City Vendor, can we apply to qualify as vendor and be in approval process during deliberations? A16: Please refer to RFQ Page 6, Section 0200, Sub-Section 12 — Determination of Award and RFQ Page 13 Section 0400—'State of Qualifications Evaluation. Q17: If our offices are in Miami Dade County, do we need to get a Miami Beach Tax Receipt to execute the work, even though we might be generating most of the work outside the City? A17: Please visit the City of Miami Beach Online Business Tax Receipt Webpage. The weblink is: https://secure.miamibeachfl.gov/license/public/main/homepage.aspx. You may also access this page by going to www.miamibeachfl.gov and then selecting "Business Tax Receipt" under the "Apply for" menu. Q18: On Appendix E Billing Rate there are_7 classifications, can we expand the list in our proposal? (Document Control, Project Inspector, Schedule Analyst, Cost Analyst, Safety Inspector, etc. mainly related to the QA/QC Services). A18: Exhibit D of the Sample Contract in the RFQ shall remain unchanged. Under Tab 3 — • Approach & Methodology, proposer may indicate the additional classifications it proposes to accomplish the scope of services outlined in the RFQ. Q19: For how long do we need to retain documents after the contract expires? A19: Please refer to RFQ Page 9, Section 0200, Sub-Section 32— Florida Public Records Law. All project related documents and collaterals are required to be submitted to the City in electronic format. It is also required that tracking documents are shared with each r.oJ'ect p team regularly. Tracking documents are various spreadsheets (usually Excel) that the Public Information Officers keep regarding the project and project team interactions with stakeholders. For example, Public Information Officers maintain a database of contacts, a list of stakeholder general questions and concerns along with team responses, and an encroachment log (i.e., telephone calls regarding encroachment letters received by stakeholder and how they are handled), etc. I, Q20: How do we handle the use of proprietary information / software at the end of the contract. As a company we may have developed project reporting tools that are protected, do we need to hand them over at the end of the contract? A20: Please refer to RFQ Page 9, Section 0200, Sub-Section 32 — Florida Public Records Law. Any information or documents prepared by the proposer, produced for the City, must be 3 turned over in a final electronic format that is compatible with programs regularly used by the City. Q21: Can you expand on the desired social media and web-based services? Do you expect the provider to design websites, run twitter accounts, Facebook pages, Instagram, etc.? Can you provide a clear scope of needed social media support? A21: The proposers' responsibility with respect to social media is to provide information to City staff that is responsible for social media posting. As for web-based services, proposers will be required to update content on CIP's website. ■ Q22: Section 11 (VETERAN BUSINESS ENTERPRISES PREFERENCE) states: Pursuant to City of Miami Beach Ordinance No. 2011-37 48, the City shall give a five (5) point preference to a responsive and responsible proposer which is a small business concern owned and controlled by a veteran(s) or which is a service-disabled veteran business enterprise. To qualify for the additional five points, does the veteran status only apply to the prime contractor, or can a subcontractor on the team qualify our submittal for all or partial points? A22: Veteran Business Preference only applies to the Prime Proposer. Any questions regarding this Addendum should be submitted in writing to the Procurement Management Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranadomiamibeachfl.gov. Procurement Contact: I Yusbel Gonzalez Telephone: Email: _ 305 673-7000, ext. 6230 YusbelGonzalez @miamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Potential proposers that have elected not to submit a response to the RFP are requested to complete and return the "Notice to Prospective Bidders" questionnaire with the reason(s) for not submitting a p • roposal. Sincerely. 4 Alex Den . Procure, -nt Director 4 Ii ATTACHMENT A CURRENT CONTRACT HOURLY RATES AND { AMOUNT PAID TO DATE 5 Infinite Source Communications Group, LLC., Amount Paid to Date: $120,141.25 Hourly Rates: Public information_Servic Prc'ect Ma .er - $ 110 Public Information Oft low Assistant Public information Officer C: R h.ic DNS.+ cr $ 75 • Tra tslatiun Servric;s _ ' 65 Quest Corporation of America, Inc., Amount Paid to Date: $255,836.25 Hourly Rates: Public Information Service Amount Project Manager $ 11 Public c informatiotn Officer $ Assistant Public[ ftyrmation Officer $ 75 Translation Services Media Relations Group, LLC. Amount Paid to Date: $ $99,572.49 Hourly Rates: Public inform tioc� rice At " Ned It onager $ 110 btie in.£annatioit Officer cer Assistant Public Information Ot r $ - - -- hic Oesi crier - 55 $ 75 Translation S ervicts 6 ATTACHMENT "B" UPCOMING PROJECTS - OFFICE OF CAPITAL IMPROVEMENT PROJECTS (CIP) 11 7 : N O O O w Q) Ca L V O U t •,. 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E a u) U a ATTACHMENT "C" • Pre-Proposal Meeting Sign-In Sheet 1 8 t PRE-PROPOSAL MEETING SIGN-IN SHEET DATE: May 20,2015 RFQ No.: 2015-144-YG TITLE: Public Information Outreach Services on Right of Way and Facilities Construction Projects NAME(PLEASE PRINT) COMPANY NAME-E-MAIL ADDRESS PHONE# FAX# Yusbel Gonzalez City of Miami Beach 305-673-7490 786-394- sbel:onzalez iamibeachfl.:ov 4073 64//ei: ,71714/47 cfile - G i,� ,rim► 624 DZ-P0() C C 11`nL vn` 1\15 1"k ct.vpr‘'Ll v ac k-0. a v -PO A t--f\Ka - X 707 I P 1 cwtvt-fi t 6 oa tv,A' ' x M M P-& afi s � t / s P • Li f‘ 77 X15 i CP\Dl}`62'6 Lot S'Fi ctS �CL Q. ro(:) �1S c40 33S°��"�2S E S— • N Cow\vv-v Nn;\ *Q f' • I �� M PRE-PROPOSAL MEETING SIGN-IN SHEET DATE: May 20,2015 RFQ No.: 2015-144-YG TITLE: Public Information Outreach Services on Right of Way and Facilities Construction Projects NAME (PLEASE PRINT) COMPANY NAME-E-MAIL ADDRESS PHONE# FAX# Yusbel Gonzalez City of Miami Beach 305-673-7490 786-394- yusbelgonzalez @miamibeachfl.gov 4073 � l Gof&43 r2, or ran, -rn ,�coo., a sir M rC d v � � q,lv-7, �IC�S► 0.�Ite�r�ac�a G G CA-vsa, rte, a set C-,unza l.ez aCior M1 `ink 0cm2a l C 1e Z c ) Ii.OM' mom c' 1.4121.ovp eaig(te, boa 5 I I I j I • ATTACHMENT "D" InDesign Collateral Template Sample 9 r0 ,•. .-s ..Cc .A ri71 s..t� .r° ,�.s,..as�'wy.S. .r;r;�.vt;IV T xl f+i.i14-tr=.,hiki4, .. �r?�1-;.. fit • hr'.;.''n't;:•.fr;i.• fP>:. .x.. ,1 _{b�11`�1f.�r"E� ��. ,•i.r'�.:��a� .�.�''l�x•_ �,�.>r::��.. ,t,�?,. „ .;�..,�--��^�7I+!�M�• � •fi�: F_ x�,,�,'�.C,.,�r#;�'.r :;•� .c-�'rr-5- ;a� -.;�.:�.;:�;,+s•'.,,•,.:�.� ,(t'.if,ve 4 ... , •'d j..a. 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Y{J!k{•. w,S.. t el'r-i�-;:iu 4..-str„�}jt_�+�.a;_�'-ii..�t �^ '�'d'{"K -/.'.y;r,:e+h}c' _ jj-r,i t_�.d`'``r.i% !�,::f,,i. 'r°j(�+�•.-.hri:` W.:. ,,--r -* v ..13;‹,:r al i.,,i,1 44,.3 'i,. 'rd,,.:'!.t1..S°, p ,<k i•:•. 'r. r .r..'1 ,:,44tk. ,..,.cirr sA=irK..-!L r•` irr}'C!lam :_t,•'4 1 - .. ..Y. - `p sr 1 11BEAG�{ .. � .... �^,. ce:,�.�., ��, �^?'� � A .� �� L f,y ^"1'.yF 'T �}' �' ._...c..v ._ _.. .-.- .�_.. _ ,:"t`. `^1'~� x�:':-r•.-F �._+,L a. E��?'i }j•,�i�.��-i2 tf.r ��s �Ta.}. Property Management Facility Reconstruction ATTN: Sunset Harbour Residents Overview Project The Office of Capital Improvement Projects(CIP)started i L �s .� "'`-'` ` . r .' 4 • hi, construction for a new property managment facilit at 1833 ' !'7 w `� ,Y ' ci��.. ��1 y 3 , :y 1,A3s h t ,ti•''+,.15:..',4 L a° -1 r'u`t f•a. Bay Road in October 2014. The new facility will be beneficial 7.,- Tv ` .b .r.,_ . rt ,. to the residents as it will enhance Property Management's -, . ' '"" y z�• 1• y- role in maintaining and repairing over four mi I' 'F '�� 1 "` air ; t 9 million square feet j� r-. �.. r,,J � ,-;,•.. ,,,§^c.t - . ,.. •. .•fit ilk of municipal buildings, bridges, monuments, 'A par 0... r.' a . i' 1 9 water fountains r., - �,_ �'' s' j 1 swimming pools, boardwalks, beachwalk, playground '`' A fir„rT,�C " ,,x ; : (• `��'' " r p + i-Y �`. r•�7".''' i^� 1 f... ~i�vs=a '.'..'77. k t'_1„7,''. . 4 t 1 equipment, parking garages, and street furniture throughout ', a�=�,d "' � ,f....:3:1,,6_'...1--1'. `� � 4`i- 4° -% `E:- 1; J-'. •- . r� ,- .' ' ail'. -1,1 tri the city. g _ _ � yl y r �:, � Leh at's New , •° ,' - o- -� .• ',` .•,.-•- 'fir.,.: 1i v l*„... r.: . -ag �si1 .,2K4,- ,. The contractor will be erecting tilt walls on the north side 1' - ,, The the building. '' lk . :;. � :: * r �:. a ;y t i ..4 F ' 4 X '0•=-: u lding. Tilt wall work is a type of building and ' 5 x ` °°ti �_i rw �� \{•1 construction technique using concrete,where walls are '- �' .,,,44'.,:,i':'Q7` w ! r.;.'it� , ` formed and poured on property beforehand and then(`tilted '' up into place.This technique provides a shorter completion r.£.: x� , i. •:•'-''....! time. :. '� R" r. rr '-`I .Ti j ,.�..� 'rte a = .,., - tE, 'irk � �� d - • :.`'7 t as' ?7- l':./.'_• •. 1,rr • ; • t Tilt wall work will _-_ '..,_ : ,,• -. I,.:. ,h,. - take place In the evenings of `,:��` =- = Wednesday,April 1 and Thursday,April 2 between the . �t- , - - hours of 6 p.m.and 11 p.m.Please note that this schedule �� u. � .., . Y .•:yti-3�'4 i ti r. could change due to inclement weather or unforeseen 1 '`� ; ;, conditions. ... 'All,',. „ -' ., �• , ....What to Exioec' N� During the tilt wall work, you can expect the following: ` L,,y'L�i k�4,-,1 YA .r� .. ...•`" r I -y.r , -, : • Increased construction activity and construction vehicles Ir' r; r' •. ` (' ��yy in the work zone area(there will be a large crane on sites',,.J, ,V,�� • site) .rte' .f,-,*3�., .. >-`:^;h -`r�..< +•l.`k,:.:ray 6. .._;',: ,. -7'.,-::.:-',.:..,:-' r=.,��- Increased noise from the construction site Please use caution when traveling through the area. The Communication crew will keep the area as clean as possible during the For more information, please contact construction process. Please avoid the immediate work zone area while tilt wall work is in progress. Our project team's Lauren Firtel, public information specialist goal is to finish this task in a fast, safe manner. P: 305. 673. 7071 E: Iaurenfirtel @miamibeachfl.gov To request this material in alternate format,sign language interpreter(/i.�e-day notice required),information on access forpersons with dirabi/ities.and/or any accommodation to ronkvn any document or participate in arjr city-ipon rorod proceedings,call 305.604.2489 and select 1 for English or 2 for Spanish,then option 6;TTY ZY users may call via 711(Florida Relgy Sc,,ice). Office of,Capital Improvement Projects i 1701 Meridian avenue;Third Fkro� Miami Beach Ft 33139,130.5.673.70711 mbplannedprogfess.corn • REQUEST FOR QUALIFICATIONS ( RFQ PUBLIC INFORMATION OUTREACH SERVICES ON RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS RFQ No. 201 5- 144-YO RFQ ISSUANCE DATE: MAY 8, 2015 STATEMENTS OF QUALIFICATIONS DUE: JULY 6, 2015 @ 3:00 PM ISSUED BY: YUSBEL GONZALEZ, CPPB M I AM I BE ,A . I-1 Yusbel Gonzalez, CPPB Senior Procurement Specialist DEPARTMENT OF PROCUREMENT 1700 Convention Center Drive, Miami Beach, FL 33139 305.673.7000 Ext.6230 yusbelgonzalez @miamibeachfl.gov www.miamibeachfl.gov MIAMIBEACH TABLE OF CONTENTS SOLICITATION SECTIONS: PAGE 0100 NOT UTILIZED N/A 0200 INSTRUCTIONS TO RESPONDENTS & GENERAL CONDITIONS 3 0300 SUBMITTAL INSTRUCTIONS & FORMAT 11 0400 EVALUATION PROCESS 13 APPENDICES: PAGE APPENDIX A RESPONSE CERTIFICATON, QUESTIONNAIRE AND AFFIDAVITS 15 APPENDIX B "NO BID" FORM 22 APPENDIX C MINIMUM REQUIREMENTS &SPECIFICATIONS 24 APPENDIX D SPECIAL CONDITIONS 29 APPENDIX E INSURANCE REQUIREMENTS 31 APPENDIX F SAMPLE CONTRACT 33 C=YP"'=,3:• as='aL _ _ yr'RH1'hTD=PRII9!V[AJl4It]'�JR!e'RS9'r RFQ 2015-144-YG 2 MIAMIBEACH SECTION 0200 INSTRUCTIONS TO RESPONDENTS&GENERAL CONDITIONS 1. GENERAL. This Request for Qualifications (RFQ) is issued by the City of Miami Beach, Florida (the"City"), as the means for prospective Proposer to submit their qualifications, proposed scopes of work and cost Statement of Qualifications (the "proposal") to the City for the City's consideration as an option in achieving the required scope of services and requirements as noted herein. All documents released in connection with this solicitation, including all appendixes and addenda, whether included herein or released under separate cover, comprise the solicitation, and are complementary to one another and together establish the complete terms, conditions and obligations of the Proposer and, subsequently, the successful proposer(s) (the"contractor[s]") if this RFQ results in an award. The City utilizes PublicPurchase (www.publicpurchase.com) for automatic notification of competitive solicitation opportunities and document fulfillment, including the issuance of any addendum to this RFQ. Any prospective proposer who has received this RFQ by any means other than through PublicPurchase must register immediately with PublicPurchase to assure it receives any addendum issued to this RFQ. Failure to receive an addendum may result in disqualification of proposal submitted. 2. PURPOSE. The City of Miami Beach is accepting qualifications for Public Information Outreach (PIO) Services on Right of Way and Facilities Construction Projects. By means of this RFQ, the City desires to establish term contracts with a pool of qualified successful proposers, with the required expertise and personnel, in order to facilitate the assignment of these services for all neighborhood and facility projects. After City Commission awards approval, the City will negotiate and establish contracts with the successful proposers for a term of three (3) years, with options to renew for two (2) additional one (1) year periods. The successful proposers will work closely with the City in developing and executing the communication efforts for active and future construction of Capital Improvement projects. Neighborhood right of way improvements, parking lots, parking garages, structural and park facilities, as well as capital renewal and replacement projects are underway in each of the three (3) City districts. The additional activity produced by these projects in turn generates an exponential need for proper and timely notification to the City's stakeholders. Keeping residents, business owners and civic organizations well informed and actively involved is a key factor of the City's ongoing and growing commitment to maintain constant communication with area residents and keep stakeholders informed at all times. Communications regarding the construction process is a critical element of every project. In order to achieve this goal, project-related information is broken down into the following three phases: 1. Design and Pre-Construction Communications— In this phase, a plan is developed delineating how the community will be informed throughout the life of the project. The community is provided with information regarding design, when the project is to commence and how stakeholders will be affected. Meetings are held with stakeholders to introduce the project team and consultant(s) that will be working in the area. 2. Project Information —This phase begins concurrently with construction and is finalized when the project is substantially complete. Residents, business owners and civic organizations are provided weekly with information relevant to the progress of the work on a regular basis. Meetings are held on an as-needed RFQ 2015-144-YG — z�..�...Y,-�..— ..r.. 3 MIAMI BEACH basis with individual stakeholders or interested groups. The Public Information Officer serves as liaison between residents/stakeholders and the project team. 3. Post-Construction Communications — In this phase, project-close out information is sent out to stakeholders informing them that construction has been finalized and providing them with contact information for various owner agencies. 3. SOLICITATION TIMETABLE.The tentative schedule for this solicitation is as follows: Solicitation Issued May 8, 2015 Pre-Submittal Meeting May 20, 2015 at 10:00 AM Deadline for Receipt of Questions June 22, 2015 at 5:00 PM Responses Due July 6, 2015 at 3:00 PM Evaluation Committee Review July 22, 2015(Tentative) Proposer Presentations TBD Tentative Commission Approval Authorizing September 9, 2015 Negotiations Contract Negotiations Following Commission Approval 4. PROCUREMENT CONTACT. Any questions or clarifications concerning this solicitation shall be submitted to the Procurement contact noted below: Procurement Contact: Telephone: Yusbel Gonzalez, CPPB Email: 305-673-7490 Ext.6230 yusbelgonzalezQmiamibeachfl.gov Additionally,, the City Clerk is to be copied on all communications via e-mail at: RafaelGranado a(�,miamibeachfl.gov; or viaJfacsimile: 786-394-4188. The Bid title/number shall be referenced on all correspondence. All questions or requests for clarification must be received no later than seven (7) calendar days prior to the date proposals are due as scheduled in Section 0200-3. All responses to questions/clarifications will be sent to all prospective Proposers in the form of an addendum. 5. PRE-STATEMENTS OF QUALIFICATIONS MEETING OR SITE VISIT(S). Only if deemed necessary by the City, a pre-proposal meeting or site visit(s) may be scheduled. A pre-proposal conference will be held as scheduled in the Solicitation Timetable above at the following address: City of Miami Beach City Hall -4th Floor City Manager's Large Conference Room 1700 Convention Center Drive Miami Beach, Florida 33139 Attendance (in person or via telephone) is encouraged and recommended as a source of information, but is not RFQ 2015-144-YG `- 4 MIAMIBEACH mandatory. Proposers interested in participating in the Pre-Proposal Submission Meeting via telephone must follow these steps: (1) Dial the TELEPHONE NUMBER: 1-888-270-9936(Toll-free North America) (2) Enter the MEETING NUMBER:4142489 Proposers who are interested in participating via telephone should send an e-mail to the contact person listed in this RFQ expressing their intent to participate via telephone. 6. PRE-STATEMENTS OF QUALIFICATIONS INTERPRETATIONS. Oral information or responses to questions received by prospective Proposer are not binding on the City and will be without legal effect, including any information received at pre-submittal meeting or site visit(s). Only questions answered by written addenda will be binding and may supersede terms noted in this solicitation. Addendum will be released through PublicPurchase. 7. CONE OF SILENCE. Pursuant to Section 2-486 of the City Code, all procurement solicitations once advertised and until an award recommendation has been forwarded to the City Commission by the City Manager are under the "Cone of Silence." The Cone of Silence ordinance is available at http://library.municode.com/index.aspx?clientlD=13097&statelD=9&statename=Florida. Any communication or inquiry in reference to this solicitation with any City employee or City official is strictly prohibited with the of exception communications with the Procurement Director, or his/her administrative staff responsible for administering the procurement process for this solicitation providing said communication is limited to matters of process or procedure regarding the solicitation. Communications regarding this solicitation are to be submitted in writing to the Procurement Contact named herein with a copy to the City Clerk at rafaelgranado @miamibeachfl.gov. 8. SPECIAL NOTICES. You are hereby advised that this solicitation is subject to the following ordinances/resolutions, which may be found on the City Of Miami Beach website: http://web.miamibeachfl.qov/procurement/scroll.aspx?id=23510 • CONE OF SILENCE CITY CODE SECTION 2-486 • PROTEST PROCEDURES CITY CODE SECTION 2-371 • DEBARMENT PROCEEDINGS CITY CODE SECTIONS 2-397 THROUGH 2-485.3 • LOBBYIST REGISTRATION AND DISCLOSURE OF FEES CITY CODE SECTIONS 2-481 THROUGH 2-406 • CAMPAIGN CONTRIBUTIONS BY VENDORS CITY CODE SECTION 2-487 • CAMPAIGN CONTRIBUTIONS BY LOBBYISTS ON PROCUREMENT ISSUES CITY CODE SECTION 2-488 • REQUIREMENT FOR CITY CONTRACTORS TO PROVIDE EQUAL BENEFITS FOR DOMESTIC PARTNERS CITY CODE SECTION 2-373 • LIVING WAGE REQUIREMENT CITY CODE SECTIONS 2-407 THROUGH 2-410 • PREFERENCE FOR FLORIDA SMALL BUSINESSES OWNED AND CONTROLLED BY VETERANS AND TO STATE-CERTIFIED SERVICE- DISABLED VETERAN BUSINESS ENTERPRISES CITY CODE SECTION 2-374 • FALSE CLAIMS ORDINANCE CITY CODE SECTION 70-300 • ACCEPTANCE OF GIFTS,FAVORS&SERVICES CITY CODE SECTION 2-449 9. POSTPONEMENT OF DUE DATE FOR RECEIPT OF QUALIFICATIONS. The City reserves the right to postpone the deadline for submittal of Statement of Qualifications and will make a reasonable effort to give at least three (3) calendar days written notice of any such postponement to all prospective Proposers through PublicPurchase. RFQ 2015-144-YG 5 MIAMI BEACH 10. PROTESTS. Protests concerning the specifications, requirements, and/or terms; or protests after the proposal due date in accordance with City Code Section 2-371, which establishes procedures for protested proposals and proposed awards. Protests not submitted in a timely manner pursuant to the requirements of City Code Section 2- 371 shall be barred. 11. VETERAN BUSINESS ENTERPRISES PREFERENCE. Pursuant to City of Miami Beach Ordinance No. 2011- 3748, the City shall give a five(5) point preference to a responsive and responsible proposer which is a small business concern owned and controlled by a veteran(s)or which is a service-disabled veteran business enterprise. 12. DETERMINATION OF AWARD. The final ranking results of Step 1 & 2 outlined in Section 0400, Statements of Qualifications Evaluation, will be considered by the City Manager who may recommend to the City Commission the proposer(s) s/he deems to be in the best interest of the City or may recommend rejection of all Statement of Qualifications. The City Manager's recommendation need not be consistent with the scoring results identified herein and takes into consideration Miami Beach City Code Section 2-369, including the following considerations: (1) The ability, capacity and skill of the proposer to perform the contract (2) Whether the proposer can perform the contract within the time specified, without delay or interference (3) The character, integrity, reputation,judgment, experience and efficiency of the proposer (4) The quality of performance of previous contracts (5) The previous and existing compliance by the proposer with laws and ordinances relating to the contract The City Commission shall consider the City Manager's recommendation and may approve such recommendation. The City Commission may also, at its option, reject the City Manager's recommendation and select another Proposer (s) which it deems to be in the best interest of the City, or it may also reject all Statement of Qualifications. Upon approval of selection by the City Commission, negotiations between the City and the selected Proposer(s) will take place to arrive at a mutually acceptable Agreement, including cost of services. 13. ACCEPTANCE OR REJECTION OF RESPONSES. The City reserves the right to reject any or all Statement of Qualifications prior to award. Reasonable efforts will be made to either award the Contract or reject all Statement of Qualifications within one-hundred twenty (120) calendar days after Statement of Qualifications opening date. A proposer may not withdraw its Statement of Qualifications unilaterally before the expiration of one hundred and twenty(120) calendar days from the date of Statement of Qualifications opening. 14. PROPOSER'S RESPONSIBILITY. Before submitting a Statement of Qualifications, each Proposer p shall be solely responsible for making any and all investigations, evaluations, and examinations, as it deems necessary, to ascertain all conditions and requirements affecting the full performance of the contract. Ignorance of such conditions and requirements, and/or failure to make such evaluations, investigations, and examinations, will not relieve the Proposer from any obligation to comply with every detail and with all provisions and requirements of the contract, and will not be accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the Proposer. 15. COSTS INCURRED BY RESPONDENTS. All expenses involved with the preparation and submission of Statement of Qualifications, or any work performed in connection therewith, shall be the sole responsibility(and shall be at the sole cost and expense)of the Proposer, and shall not be reimbursed by the City. RFQ 201 `�"...;�.. - ...�.-..,..,y..�.�.a _,.-.��.........,.�..:� ,r,u- ....� 5-144-YG 6 MIAMIBEACH 16. RELATIONSHIP TO THE CITY. It is the intent of the City, and Proposals hereby acknowledge and agree, that the successful Proposer(s) is considered to be an independent contractor, and Proposer's employees, agents, and/or contractors, shall, under any circumstances,neither the Proposer(s), nor the agents of the City. Y es, be considered employees or 17. TAXES. The City of Miami Beach is exempt from all Federal Excise and State taxes. 18. MISTAKES. Proposals are expected to examine the terms, conditions, specifications, delivery schedules, proposed pricing, and all instructions pertaining to the goods and services relative to this RFQ. Failure to do so will be at the Proposer's risk and may result in the Statement of Qualifications being non-responsive. 19. PAYMENT. Payment will be made by the City after the goods or services have been received, inspected, and found to comply with contract, specifications, free of damage or defect, and are properly invoiced. Invoices must be consistent with Purchase Order format. 20. PATENTS & ROYALTIES. Proposer shall indemnify and save harmless the City of Miami Beach, Florida, and its officers, employees, contractors, and/or agents, from liability of any nature or kind, including cost and expenses for, or on account of, any copyrighted, patented, or unpatented invention, process, or article manufactured or used in the performance of the contract, including its use by the City of Miami Beach, Florida. If the proposer uses any design, device or materials covered by letters, patent, or copyright, it is mutually understood and agreed, without exception, royalties or cost arising from a ' that the proposal prices shall include all ro Y g om the use of such design, device, or materials in any way involved in the work. 21. MANNER OF PERFORMANCE. Proposer agrees to perform its duties and obligations in a professional manner and in accordance with all applicable Local, State, County, and Federal laws, rules, regulations and codes. Lack of knowledge or ignorance by the proposer with/of applicable laws will in no way be a cause for relief from responsibility. Proposer agrees that the services provided shall be provided by employees that are educated, trained, experienced, certified, and licensed in all areas encompassed within their designated duties. Proposer agrees to furnish to the City any and all documentation, certification, authorization, license, permit, or registration currently required by applicable laws, rules, and regulations. Proposer further certifies that it and its employees will keep all licenses, permits, registrations, authorizations, or certifications required by applicable laws or regulations in full force and effect during the term of this contract. Failure of proposer to comply with this paragraph shall constitute a material breach of this contract. Where contractor is required to enter or go on to City of Miami Beach property to deliver materials or perform work or services as a result of any contract resulting from this solicitation, the contractor will assume the full duty, obligation and expense of obtaining all necessary licenses, permits, and insurance, and assure all work complies with all applicable laws. The contractor shall be liable for any damages or loss to the City occasioned by negligence of the proposer, or its officers, employees, contractors, and/or agents, for failure to comply with applicable laws. 22. SPECIAL CONDITIONS. Any and all Special Conditions that may vary from these General Terms and Conditions shall have precedence. 23. ANTI-DISCRIMINATION. The proposer certifies that he/she is in compliance with the non-discrimination clause contained in Section 202, Executive Order 11246, as amended by Executive Order 11375, relative to equal i-avc».Tiaa].�H:.va xrGura-luc�a,.3.n.vr.'w..gC!'�-. RFQ 2015-144-YG 7 MIAMIBEACH employment opportunity for all persons without regard to race, color, religion, sex or national origin. 24. DEMONSTRATION OF COMPETENCY. A. Pre-award inspection of the Proposer's facility may be made prior to the award of contract. B. Statement of Qualifications will only be considered from firms which are regularly engaged in the business of providing the goods and/or services as described in this solicitation. C. Proposals must be able to demonstrate a good record of performance for a reasonable period of time, and have sufficient financial capacity, equipment, and organization to ensure that they can satisfactorily perform the services if awarded a contract under the terms and conditions of this solicitation. D.The terms "equipment and organization", as used herein shall, be construed to mean a fully equipped and well established company in line with the best business practices in the industry, and as determined by the City of Miami Beach. E. The City may consider any evidence available regarding the financial, technical, and other qualifications and abilities of a proposer, including past performance(experience), in making an award that is in the best interest of the City. F. The City may require proposers to show proof that they have been designated as authorized representatives of a manufacturer or supplier, which is the actual source of supply. In these instances, the City may also require material information from the source of supply regarding the quality, packaging, and characteristics of the products to be supplied to the City. 25. ASSIGNMENT. The successful proposer shall not assign, transfer, convey, sublet or otherwise dispose of the contract, including any or all of its right, title or interest therein, or his/her or its power to execute such contract, to any person, company or corporation, without the prior written consent of the City. 26. LAWS, PERMITS AND REGULATIONS. The proposer shall obtain and pay for all licenses, permits, and inspection fees required to complete the work and shall comply with all applicable laws. 27. OPTIONAL CONTRACT USAGE. When the successful proposer(s) is in agreement, other units of government or non-profit agencies may participate in purchases pursuant to the award of this contract at the option of the unit of government or non-profit agency. 28. VOLUME OF WORK TO BE RECEIVED BY CONTRACTOR. It is the intent of the City to purchase the goods and services specifically listed in this solicitation from the contractor. However, the City reserves the right to purchase any goods or services awarded from state or other governmental contract, or on an as-needed basis through the City's spot market purchase provisions. 29. DISPUTES. In the event of a conflict between the documents, the order of priority of the documents shall be as follows: A. Any contract or agreement resulting from the award of this solicitation; then B. Addendum issued for this solicitation, with the latest Addendum taking precedence; then C. The solicitation;then D. The proposer's proposal in response to the solicitation. W,. RFQ 2015-144-YG 8 MIAMIBEACH 30. INDEMNIFICATION. The contractor shall indemnify and hold harmless the City and its officers, employees, agents and instrumentalities from any and all liability, losses or damages, including attorney's fees and costs of defense, which the City or its officers, employees, agents or instrumentalities may incur as a result of claims, demands, suits, causes of actions or proceedings of any kind or nature arising out of, relating to or resulting from the performance of the agreement by the contractor or its employees, agents, servants, principals or subcontractors. The contractor shall pay all claims and losses in connection therewith, and shall investigate and defend all claims, suits or actions of any kind or nature in the name of the City, where applicable, including appellate proceedings, and shall pay all costs,judgments, and attorney's fees which may be incurred thereon.; The contractor expressly understands and agrees that any insurance protection required by this Agreement or otherwise provided by the contractor shall in no way limit the responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided. The above indemnification provisions shall survive h t e expiration or termination of this Agreement. 31. CONTRACT EXTENSION. The City reserves the right to require the Contractor to extend contract past the stated termination date for a period of up to 120 days in the event that a subsequent contract has not yet been awarded. Additional extensions past the 120 days may occur as needed by the City and as mutually agreed upon by the City and the contractor. 32. FLORIDA PUBLIC RECORDS LAW. Proposals are hereby notified that all Bid including, without limitation,any and all information and documentation submitted therewith, are exempt from public records requirements.under Section 119.07(1), Florida Statutes, and s. 24(a), Art. 1 of the State Constitution until such time as the City provides notice of an intended decision or until thirty (30) days after opening of the proposals, whichever is earlier. Additionally, Contractor agrees to be in full compliance with Florida Statute 119.0701 including, but not limited to; agreement to (a) Keep and maintain public records that ordinarily-and necessarily would be required by-the.public agency in order to perform the services; (b) provide the public with access to public records on the same terms::and conditions that the public agency would provide the records and at a cost that does not exceed the cost.provided in this chapter or as otherwise provided by law; (c) Ensure that public records that are exempt or confidential:and exempt from public records disclosure requirements are not disclosed except as authorized by law; (d) Meet{:all requirements for retaining public records and transfer, at no cost, to the public agency all public records in possession of the contractor upon termination of the contract and destroy any duplicate public records that'are exempt or confidential and exempt from public records disclosure requirements. All records stored'electronically must be provided to the public agency in a format that is compatible with the information technology systems of the public agency. 33. MODIFICATION/WITHDRAWALS OF QUALIFICATIONS. A Proposer may submit a modified Statement of Qualifications to replace all or any portion of a previously- submitted 'Statement of Qualifications up until the Statement of Qualifications due date and time. Modifications received after the Statement of Qualifications due date and time will not be considered. Statement of Qualifications shall be irrevocable until contract award unless withdrawn in writing prior to the Statement of Qualifications due date, or after expiration of 120 calendar days from the opening of Statement of Qualifications without a contract award.. Letters of withdrawal received after the Statement of Qualifications due date and before said expiration date, and letters of withdrawal received after contract award will not be considered. 34. EXCEPTIONS TO RFQ. Proposals must clearly indicate any exceptions they wish to take to any of the terms in this RFQ, and outline what, if any, alternative is being offered. All exceptions and alternatives shall be included and ♦�A-.�> wtio3wr.w...!.nu lsraavw+v-� .4k:aa..rovz r RFQ 2015-144-YG 9 MIAMIBEACH clearly delineated, in writing, in the Statement of Qualifications. The City, at its sole and absolute discretion, may accept or reject any or all exceptions and alternatives. In cases in which exceptions and alternatives are rejected, the City shall require the Proposer to comply with the particular term and/or condition of the RFQ to which Proposer took exception to (as said term and/or condition was originally set forth on the RFQ). 35.ACCEPTANCE OF GIFTS, FAVORS, SERVICES. Proposals shall not offer any gratuities, favors, or anything of monetary value to any official, employee, or agent of the City, for the purpose of influencing consideration of this Statement of Qualifications. Pursuant to Sec. 2-449 of the City Code, no officer or employee of the City shall accept any gift, favor or service that might reasonably tend improperly to influence him in the discharge of his official duties. Balance of Page Intentionally Left Blank RFQ 2015-144-YG 10 MIAMI BEACH SECTION 0300 SUBMITTAL INSTRUCTIONS AND FORMAT 1. SEALED RESPONSES. One original Statement of Qualifications (preferably in 3-ring binder) must be submitted in an opaque, sealed envelope or container on or before the due date established for the receipt of proposals. Additionally, seven (7) bound copies and one (1) electronic format (CD or USB format) are to be submitted. The following information should be clearly marked on the face of the envelope or container in which the proposal is submitted: solicitation number, solicitation title, proposer name, proposer return address. Statement of Qualifications received electronically, either through email or facsimile, are not acceptable and will be rejected. 2. LATE BIDS. Statement of Qualifications are to be received on or before the due date/time established herein for the receipt of Bids. Any Bid received after the deadline established for receipt of Statement of Qualifications will be considered late and not be accepted or will be returned to proposer unopened. The City does not accept responsibility for any delays, natural or otherwise. 3. STATEMENTS OF QUALIFICATIONS FORMAT. In order to maintain comparability, facilitate the review process and assist the Evaluation Committee in review of Statement of Qualifications, it is strongly recommended that Statement of Qualifications be organized and tabbed in accordance with the sections and manner specified below. Hard copy submittal should be tabbed as enumerated below and contain a table of contents with page references. Electronic copies should also be tabbed and contain a table of contents with page references. Statement of Qualifications that do not include the required information will be deemed non-responsive and will not be considered. TAB 1 Cover Letter&Minimum Qualifications Requirements 1.1 Cover Letter and Table of Contents. The cover letter must indicate Proposer and proposer's primary contact for the purposes of this solicitation. 1.2 Response Certification, Questionnaire and Requirements Affidavit (Appendix A). Attach Appendix A fully completed and executed. 1.3 Minimum Qualifications Requirements. Submit verifiable information documenting compliance with the minimum qualifications requirements established in Appendix C, Minimum Requirements and Specifications. •TAB 2 Experience&Qualifications 2.1 Qualifications of Proposing Firm. Submit detailed information regarding the firm's history, relevant experience and proven track record of providing the scope of services as identified in this solicitation to public sector clients, municipal governments, agencies or levels of government. For each project that the proposer submits as evidence of similar experience, the following is required: project description, role of the firm and responsibilities, agency (client) name, agency(client)contact, contact telephone and email, month and year the whole project was started and completed, and your firm's term of engagement. 2.2 Qualifications of Proposer Team. Provide an organizational chart of all personnel, support personnel and sub- consultants to be used, if awarded, and the role that each team member will play in providing the services detailed herein. A resume of each individual, including education, experience, and any other pertinent information, shall be included for each respondent team member on the organizational chart who is assigned a role on this contract. The organizational chart may include(but is not limited to) roles such as:owner, principal, manager, public information officer lead, public information officer support, graphic designer(s),finance and administrative staff, etc. 2.2.1 Project Manager. Provide a comprehensive summary that elaborates on the experience and qualifications of the individual who will be selected to serve as the firm's project manager for this contract. 2.2.2 Public Information Officers. Provide a comprehensive summary that elaborates on the experience and qualifications of one or more individual(s) who will be selected to serve as the firm's lead public information officer for this contract's possible assignments. RFQ 2015-144-YG 11 MIAMI BEACH 2.3 Financial Capacity. Each proposer shall arrange for Dun & Bradstreet to submit a Supplier Qualification Report (SQR)directly to the Procurement Contact named herein. No proposal will be considered without receipt, by the City, of the SQR directly from Dun & Bradstreet. The cost of the preparation of the SQR shall be the responsibility of the Proposer. The Proposer shall request the SQR report from D&B at: https://supplierportal.drib.com/webapo/wcs/stores/servlet/SupolierPorta1?storeld=11898 Proposers are responsible for the accuracy of the information contained in its SQR. It is highly recommended that each proposer review the information contained in its SQR for accuracy prior to submittal to the City and as early as possible in the solicitation process. For assistance with any portion of the SQR submittal process, contact Dun &Bradstreet at 800-424-2495. TAB 3.'1' _ Approach & Methodology Submit detailed information on the approach and methodology of how the proposer plans to accomplish the scope of services outlined in the RFQ. Include detailed information, as applicable, which addresses but need not be limited to the following: • Project specific approach to handling communication for neighborhoods versus parks/facilities. • General communications plan for public information and outreach(PIO). • Demonstrate an understanding of various construction project methods such as design-bid-build vs. design-build construction. Suggest ways to communicate with and/or educate the public on the differences, drawbacks, benefits of each, etc. • Additional cost-effective methods, currently not in use by the City, to actively engage and keep stakeholders informed. Note that current cost-effective'methods currently utilized by the City include: Email blasts via Constant Contact and/or regular email; project pages on the PlannedProgress.com website; door- to door distributions; Maintenance of Traffic for all projects posted on GIS' page and a City-wide GIS traffic map; weekly construction updates are sent out for each individual project; InDesign collateral templates are available for use; and meetings with HOAs/affected stakeholders occur regularly. • Description of the quality assurance and quality control (QA/QC) process used by the Proposer to ensure sufficient management of the contract and required deliverables. Note: After proposal submittal, the City reserves the right to require additional information from Proposer (or proposer team members or sub-consultants) to determine: qualifications (including, but not limited to, litigation history, regulatory action, or additional references); and financial capability (including, but not limited to, annual reviewed/audited financial statements with the auditors notes for each of their last two complete fiscal years). RFQ 2015-144-YG .�. - 12 MIAMI BEACH SECTION 0400 STATEMENTS OF QUALIFICATIONS EVALUATION 1. Evaluation Committee. An Evaluation Committee, appointed by the City Manager, shall meet to evaluate each Statement of Qualifications in accordance with the requirements set forth in the solicitation. If further information is desired, Proposals may be requested to make additional written submissions of a clarifying nature or oral presentations to the Evaluation Committee. The evaluation of Statement of Qualifications will proceed in a two-step process as noted below. It is important to note that the Evaluation Committee will score the qualitative portions of the Statement of Qualifications only. The Evaluation Committee does not make an award recommendation to the City Manager. The results of Step 1 & Step 2 Evaluations will be forwarded to the City Manager who will utilize the results to make a recommendation to the City Commission. 2. Step 1 Evaluation. The first step will consist of the qualitative criteria listed below to be considered by the Evaluation Committee. The second step will consist of quantitative criteria established below to be added to the Evaluation Committee results by the Department of Procurement. An Evaluation Committee, appointed by the City Manager, shall meet to evaluate each Statement of Qualifications in accordance with the qualifications criteria established below for Step 1, Qualitative Criteria. In doing so, the Evaluation Committee may: • Review and score all Statement of Qualifications received, with or without conducting interview sessions; or • Review all Statement of Qualifications received and short-list one or more Proposer to be further considered during subsequent interview session(s) (using the same criteria). Step 1:.-`Qualitative Criteria - Maximum Points Experience and Qualifications 70 Approach and Methodolo•y 30 TOTAL AVAILABLE STEP i.POINTS. - 100 3. Step 2 Evaluation. Following the results of Step 1 Evaluation of qualitative criteria, the Proposer may receive additional quantitative criteria points to be added by the Department of Procurement to those points earned in Step 1, as follows. Step_2_ Quantitative Criteria- r Veterans preference 5 TOTAL.AVAILABLE STEP.2'POIfTS - 5 - • RFQ 2015-144-YG 13 MIAMI BEACH 5. Determination of Final Ranking.At the conclusion of the Evaluation Committee Step 1 scoring, Step 2 points will be added to each evaluation committee member's scores by the Department of Procurement. Step 1 and 2 scores will be converted to rankings in accordance with the example below: Proposer ' Proposer Proposer B; C: Step 1 Points 82 76 80 Step 2 Points 22 15 12 Committee Total 104 91 92 Member 1 Rank 1 3 2 Step 1 Points 79 85 72 Step 2 Points 22 15 12 Committee Total 101 100 84 Member 2 Rank 1 2 3 Step 1 Points 80 74' 66 Step 2 Points 22 15 12 Committee Total 102 89 78 Member 2 Rank 1 2 3 t=ow Aggregate:Score - 3 - 7 ' 8 - Ranking* - -. .1. 2 3 *Final ranking is presented to the City Manager for further due diligence and recommendation to the City Commission. Final ranking does not constitute an award recommendation until such time as the City Manager has made his recommendation to the City Commission, which may be different than final ranking results. RFQ2015-144-YG �... ..� .M1 -, ' 14 APPENDIX A MIAMI BE NCH Response Certification , Questionnaire & Requirements Affidavit RFQ No. 2015- 1 44-YG Public Information Outreach Services on Right of Way and Facilities Construction Projects DEPARTMENT OF PROCUREMENT 1700 Convention Center Drive Miami Beach, Florida 33139 MIAMIBEACH Solicitation No: Solicitation Title: RFQ No. 2015-144-YG Public Information Outreach Services on Right of Way and Facilities Construction Projects. Procurement Contact: Tel: Email: Yusbel Gonzalez, CPPB 305-673-7000 Ext.6230 yusbelgonzalez @miamibeachfl.gov STATEMENTS OF QUALIFICATIONS CERTIFICATION, QUESTIONNAIRE &REQUIREMENTS AFFIDAVIT Purpose: The purpose of this Response Certification, Questionnaire and Requirements Affidavit Form is to inform prospective proposers of certain solicitation and contractual requirements, and to collect necessary information from proposers in order to confirm that certain portions of responsiveness, responsibility and other determining factors and compliance with requirements may be evaluated. This Statement of Qualifications Certification, Questionnaire and Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully completed and executed. 1. General Proposer Information: FIRM NAME: No of Years in Business: I No of Years in Business Locally: Y J No of Employees: OTHER NAME(S)PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS: FIRM PRIMARY ADDRESS(HEADQUARTERS): CITY: STATE: I ZIP CODE: TELEPHONE NO.: TOLL FREE NO.: FAX NO.: FIRM LOCAL ADDRESS: CITY: STATE: I ZIP CODE: PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT: ACCOUNT REP TELEPHONE NO.: ACCOUNT REP TOLL FREE NO.: ACCOUNT REP EMAIL: FEDERAL TAX IDENTIFICATION NO.: The City reserves the right to seek additional information from proposer or other source(s), including but not limited to: any firm or principal information, applicable licensure, resumes of relevant individuals,client information,financial information,or any information the City deems necessary to evaluate the capacity of the proposer to perform in accordance with contract requirements. a,..._.va+.aa+c. n.ur.,,.«��...w:a..s•rt.�,....r-tm.is.r.:..� RFQ 2015-144-YG ...�.-..,.-.K,.W..,�.....-..�....w.._.w,_�.-��-.._�..�.�...._.�:-.p....,�.....,_. .�,.......� ..�.......�._.�,.,�.,.�.�..., Appendix A— Page 1 MIAMI BEACH 1. Veteran Owned Business.Is ro oser claiming a veteran owned business status? YES NO SUBMITTAL REQUIREMENT: Proposals claiming veteran owned business status shall submit a documentation proving that firm is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States federal government,as required pursuant to ordinance 2011-3748. 2. Conflict Of Interest.All Proposals must disclose,in their Statement of Qualifications,the name(s)of any officer,director,agent,or immediate family member(spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all Proposals must disclose the name of any City employee who owns,either directly or indirectly,an interest of ten (10%)percent or more in the Proposer entity or any of its affiliates. SUBMITTAL REQUIREMENT: Proposals must disclose the name(s)of any officer, director, agent, family( ) Y d� or immediate famil member (spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. Proposals must also disclose the name of any City employee who owns,either directly or indirectly, an interest of ten(10%)percent or more in the Proposer entity or any of its affiliates 3. References and Past Performance. Proposer shall submit at least three (3) references for whom the proposer has completed work similar in size and nature as the work referenced in solicitation. SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) firm name, 2) contact individual name and title 3)address 4)telephone 5)contact's email and 6)narrative on scope of services provided. 4. Suspension,Debarment or Contract Cancellation.Has proposer ever been debarred,suspended or other legal violation,or had a contract cancelled due tora)r±pirformance by an ublic sector agency? YES NO SUBMITTAL REQUIREMENT: If answer to above is "YES," Proposer shall submit a statement detailing the reasons that led to action(s). 5. Vendor Campaign Contributions. Proposals are expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code. Proposals shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with,and shall be subject to any and all sanctions, as prescribed therein,including disqualification of their Statement of Qualifications,in the event of such non-compliance. SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities includin (� g your sub-consultants) with a controlling financial interest as defined in solicitation. For each individual or entity with a controlling financial interest indicate whether or not each individual or entity has contributed to the campaign either directly or indirectly, of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. 6. Code of Business Ethics. Pursuant to City Resolution No.2000-23879,each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics("Code")and submit that Code to the Procurement Division with its proposal/response or within five(5) days upon receipt of request. The Code shall, at a minimum, require the Proposer, to comply with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business Ethics,proposer may submit a statement indicating that it will adopt,as required in the ordinance,the City of Miami Beach Code of Ethics,available at www.miamibeachfl.gov/procurement/. 7. Living Wage. Pursuant to Section 2-408 of the Miami Beach City Code, as same may be amended from time to time, Proposer shall be required to pay all employees who provide services pursuant to this Agreement,the hourly living wage rates listed below: • Commencing January 1, 2015, the hourly living wage rate will be $11.62/hr with health benefits of at least $1.69 an hour,or a living wage of not less than$13.31/hr without health benefits. The living wage rate and health care benefits rate may, by Resolution of the City Commission be indexed annually for inflation using the Consumer Price Index for all Urban Consumers(CPI-U)Miami/Ft. Lauderdale, issued by the U.S.Department of Labor's RFQ 2015-144-YG _� Appendix A— Page 2 MIAMI BEACH Bureau of Labor Statistics. Notwithstanding the preceding,no annual index shall exceed three percent(3%).The City may also,by resolution,elect not to index the living wage rate in any particular year, if it determines it would not be fiscally sound to implement same(in a particular year). Proposers'failure to comply with this provision shall be deemed a material breach under this proposal, under which the City may, at its sole option,immediately deem said proposer as non-responsive,and may further subject proposer to additional penalties and fines, as provided in the City's Living Wage Ordinance, as amended. Further information on the Living Wage requirement is available at www.miamibeachfl.gov/procurement/. SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees to the living wage requirement. 8. Equal Benefits for Employees with Spouses and Employees with Domestic Partners.When awarding competitively solicited contracts valued at over$100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more calendar work weeks, the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach, who are awarded a contract pursuant to competitive proposals, to provide"Equal Benefits"to their employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach, Florida;and the Contractor's employees located in the United States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of Miami Beach. A. Does your company provide or offer access to any benefits to employees with spouses or to spouses of employees? YES NO B. Does your company provide or offer access to any benefits to employees with(same or opposite sex)domestic partners*or to domestic partners of employees? YES NO C. Please check all benefits that apply to your answers above and list in the "other" section any additional benefits not already specified. Note:some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement leave;other benefits are provided directly to the spouse or domestic partner,such as medical insurance. BENEFIT Firm Provides for Firm Provides for Firm does not Employees with Employees with Provide Benefit(s) Spouses Domestic Partners Health Sick Leave Family Medical Leave Bereavement Leave If Proposer cannot offer a benefit to domestic partners because of reasons outside your control, (e.g., there are no insurance providers in your area willing to offer domestic partner coverage)you may be eligible for Reasonable Measures compliance. To comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application (attached)with all necessary documentation.Your Reasonable Measures Application will be reviewed for consideration by the City Manager, or his designee.Approval is not guaranteed and the City Manager's decision is final. Further information on the Equal Benefits requirement is available at www.miamibeachfl.gov/procurement/. 9. Public Entity Crimes.Section 287.133(2)(a),Florida Statutes,as currently enacted or as amended from time to time,states that a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal, proposal, or reply on a contract to provide any goods or services to a public entity; may not submit a proposal, proposal,or reply on a contract with a public entity for the construction or repair of a public building or public work;may not submit proposals, Statement of Qualifications,or replies on leases of real property to a public entity;may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months following the date of being placed on the convicted vendor list. R F Q 2015-144-YGA Appendix A— Page 3 MIAMI BEACH SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, proposer agrees with the requirements of Section 287.133,Florida Statutes,and certifies it has not been placed on convicted vendor list. 10. Acknowledgement of Addendum. After issuance of solicitation, the City may release one or more addendum to the solicitation which may provide additional information to Proposer or alter solicitation requirements.The City will strive to reach every Proposer having received solicitation through the City's e-procurement system, PublicPurchase.com. However, Proposals are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation. This Acknowledgement of Addendum section certifies that the Proposer has received all addendum released by the City pursuant to this solicitation. Failure to obtain and acknowledge receipt of all addendums may result in proposal disqualification. Initial to Confirm Initial to Confirm Initial to Confirm Receipt Receipt Receipt Addendum 1 Addendum 6 Addendum 11 Addendum 2 Addendum 7 Addendum 12 Addendum 3 Addendum 8 Addendum 13 Addendum 4 Addendum 9 Addendum 14 Addendum 5 Addendum 10 Addendum 15 If additional confirmation of addendum is required,submit under separate cover. • RFQ 2015-144-YG Appendix A— Page 4 MIAMI BEACH • DISCLOSURE.AND DISCLAIMER SECTION - - The solicitation referenced herein is being furnished to the recipient by the City of Miami Beach (the"City")for the recipient's convenience. Any action taken by the City in response to Statement of Qualifications made pursuant to this solicitation,or in making any award,or in failing or refusing to make any award pursuant to such Statement of Qualifications, or in cancelling awards, or in withdrawing or cancelling this solicitation,either before or after issuance of an award,shall be without any liability or obligation on the part of the City. In its sole discretion, the City may withdraw the solicitation either before or after receiving Statement of Qualifications, may accept or reject Statement of Qualifications,and may accept Statement of Qualifications which deviate from the solicitation,as it deems appropriate and in its best interest. In its sole discretion,the City may determine the qualifications and acceptability of any party or parties submitting Statement of Qualifications in response to this solicitation. Following submission of Statement of Qualifications, the applicant agrees to deliver such further details, information and assurances, including financial.and disclosure data, relating to the Statement of Qualifications and the applicant including, without limitation, the applicant's affiliates,officers,directors,shareholders,partners and employees,as requested by the City in its discretion. The information contained herein is provided solely for the convenience of prospective Proposals. It is the responsibility of the recipient to assure itself that information contained herein is accurate and complete.The City does not provide any assurances as to the accuracy of any information in this solicitation. Any reliance on these contents,or on any permitted communications with City officials,shall be at the recipient's own risk.Proposals should rely exclusively on their own investigations, interpretations, and analyses.The solicitation is being provided by the City without any warranty or representation,express or implied, as to its content,its accuracy,or its completeness. No warranty or representation is made by the City or its agents that any Statement of Qualifications conforming to these requirements will be selected for consideration, negotiation, or approval. The City shall have no obligation or liability with respect to this solicitation,the selection and the award process,or whether any award will be made.Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer,is totally relying on this Disclosure and Disclaimer,and agrees to be bound by the terms hereof.Any Statement of Qualifications submitted to the City pursuant to this solicitation are submitted at the sole risk and responsibility of the party submitting such Statement of Qualifications. This solicitation is made subject to correction of errors, omissions,or withdrawal from the market without notice. Information is for guidance only,and does not constitute all or any part of an agreement. The City and all Proposals will be bound only as, if and when a Statement of Qualifications, as same may be modified, and the applicable definitive agreements pertaining thereto, are approved and executed by the parties, and then only pursuant to the terms of the definitive agreements executed among the parties.Any response to this solicitation may be accepted or rejected by the City for any reason,or for no reason,without any resultant liability to the City. The City is governed by the Government-in-the-Sunshine Law, and all Statement of Qualifications and supporting documents shall be subject to disclosure as required by such law. All Statement of Qualifications shall be submitted in sealed proposal form and shall remain confidential to the extent permitted by Florida Statutes, until the date and time selected for opening the responses. At that time, all documents received by the City shall become public records. Proposals are expected to make all disclosures and declarations as requested in this solicitation. By submission of a Statement of Qualifications,the Proposer acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate to substantiate or supplement information contained in the Statement of Qualifications, and authorizes the release to the City of any and all information sought in such inquiry or investigation.Each Proposer certifies that the information contained in the Statement of Qualifications is true,accurate and complete,to the best of its knowledge,information,and belief. Notwithstanding the foregoing or anything contained in the solicitation,all Proposals agree that in the event of a final unappealable judgment by a court of competent jurisdiction which imposes on the City any liability arising out of this solicitation, or any response thereto, or any action or inaction by the City with respect thereto, such liability shall be limited to$10,000.00 as agreed-upon and liquidated damages.The previous sentence, however, shall not be construed to circumvent any of the other provisions of this Disclosure and Disclaimer which imposes no liability on the City. In the event of any differences in language between this Disclosure and Disclaimer and the balance of the solicitation, it is understood that the provisions of this Disclosure and Disclaimer shall always govern. The solicitation and any disputes arising from the solicitation shall be governed by and construed in accordance with the laws of the State of Florida. �.� ■ RFQ2O15-144-YG �....:� ...ti_�. .. _..�.� � .� ,.�,, � .�,.. ..... ..,: ..,.�,�� .___�.. Appendix A— Page 5 MIAMIBEACH PROPOSER CERTIFICATION I hereby certify that: I, as an authorized agent of the Proposer , am submitting the following information as my firm's proposal; Proposer agrees to complete and unconditional acceptance of the terms and conditions of this document, inclusive of this solicitation, all attachments, exhibits and appendices and the contents of any Addenda released hereto, and the Disclosure and Disclaimer Statement; proposer agrees to be bound to any and all specifications, terms and conditions contained in the solicitation, and any released Addenda and understand that the following are requirements of this solicitation and failure to comply will result in disqualification of proposal submitted; Proposer has not divulged, discussed, or compared the proposal with other Proposals and has not colluded with any other proposer or party to any other proposal; proposer acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws; all responses, data and information contained in this proposal, inclusive of the Statement of Qualifications Certification, Questionnaire and Requirements Affidavit are true and accurate. Name of Proposer's Authorized Representative: Title of Proposer's Authorized Representative: Signature of Proposer's Authorized Representative: Date: State of FLORIDA ) On this day of ,20_,personally appeared before me who County of ) stated that (s)he is the of , a corporation, and that the instrument was signed in behalf of the said corporation by authority of its board of directors and acknowledged said instrument to be its voluntary act and deed.Before me: Notary Public for the State of Florida My Commission Expires: RFQ2015-144-YG .._ .._�....�.�,�., ��.�...�. � ..,.. .�_.T ..k��.,��...._...� . ,..._.�. Appendix A— Page 6 • APPENDIX B M I AM I B EAC H ii o Bid " RFQ N 2015- 1 44-YG Public Information Outreach Services on Right of Way Y and Facilities Construction Projects DEPARTMENT OF PROCUREMENT 1700 Convention Center Drive Miami Beach, Florida 33139 4i e i'is�important for those vendors` �'e r ekvred notification of �fi Ih solicitation but have decided not to respo ,,to complete and submit the attached "Statement of No Bid." The "Statement of No Bid" provides the City with information on how to improve the solicitation process. [Failure to submit a "Statement of No Bid" may result in not being notified ót.fuhre solicitations by the City. MIAMIBEACH Statement of No Bid WE HAVE ELECTED NOT TO SUBMIT A STATEMENTS OF QUALIFICATIONS AT THIS TIME FOR REASON(S) CHECKED AND/OR INDICATED BELOW: Workload does not allow us to proposal Insufficient time to respond Specifications unclear or too restrictive Unable to meet specifications Unable to meet service requirements Unable to meet insurance requirements Do not offer this product/service OTHER (Please specify) We do do not_want to be retained on your mailing list for future proposals of this type product and/or service. Signature: Title: Legal Company Name: Note: Failure to respond, either by submitting a proposal or this completed form, may result in your company being removed from our vendors list. PLEASE RETURN TO: CITY OF MIAMI BEACH DEPT. OF PROCUREMENT ATTN: Yusbel Gonzalez, CPPB STATEMENTS OF QUALIFICATIONS #2015-144-YG 1700 Convention Center Drive, 3rd Floor MIAMI BEACH, FL 33139 RFQ 2015-144-YG Appendix B — Page 1 APPENDIX C Minimum Requirements Specifications RFQ No. 2015-144-YG Public Information Outreach Services on Right of Way and Facilities Construction Projects DEPARTMENT OF PROCUREMENT 1700 Convention Center Drive Miami Beach, Florida 33139 M C1. Minimum Requirements: The Minimum Eligibility Requirements for this solicitation are listed below. Proposer shall submit detailed verifiable information affirmatively documenting compliance with each minimum requirement. Proposals that fail to comply with minimum requirements will be deemed non- responsive and will not be considered. 1. Proposer must have a minimum of five (5) years' experience providing professional public information outreach (PIO) services and have successfully completed at least ten (10) projects. At least five of the ten project examples should be with public sector clients, municipal governments, agencies or other levels of government. Submittal Requirement: For each project, submit project name and description, role of the firm and responsibilities, agency (client) name, agency (client) contact, contact telephone and email, month and year the whole project was started and completed, and your firm's term of engagement. 2. Project Manager must have a minimum of five (5) years' experience managing PIO projects and must have successfully completed at least five (5) projects in a managerial role for public sector clients, municipal governments, agencies or other levels of government. Submittal Requirement: For each project, submit project name and description, responsibilities, agency (client) name, agency (client) contact, contact telephone and email, month and year the whole project was started and completed, and your firm's term of engagement. 3. Public Information Officer (PIO) must have a minimum of two (2) years' experience in the field acting in the capacity of PIO and must have successfully completed at least three (3) projects for public sector clients, municipal governments, agencies or other levels of government. • Submittal Requirement: For each project, submit project name and description, responsibilities, agency (client) name, agency (client) contact, contact telephone and •email, month and year the whole project was started and completed, and your firm's term of engagement. C2. Statement of Work Required This Statement of Work describes and defines activities which may be required by the City for a range of services to include, but not limited to: communications planning and implementation, public relations and community involvement, customer service, general translation and interpreting services, revamping project collaterals, preparation of related media communications and collateral materials, preparation of audio/video presentations, project planning, coordination and implementation, web content development, franchise utility communication, special events coordination, hosting public meetings and other services that may be related. This includes, but is not limited to, those operations necessary for mobilization, the movement of personnel, equipment, supplies, expertise, incidentals, permits, notifications, and fees associated with such notifications, if any. The City shall request consultant services on an as-needed basis. There is no guarantee that any or all of the services described in this RFQ will be assigned during the term of this resulting agreement. Further, the Consultant is providing these services on a non-exclusive basis. The City, at its option, may elect to have any of the services set forth herein performed by other consultants or City staff. RFQ 2015-144-YG .. �r.. ,.�. . ..��.r. �. .k.. -�...-...y.,. Appendix C — Page 1 MIAMI BEACH DEFINITIONS Consultant(s) The Consultant is the Successful Proposer(s) retained by the City to perform Public Information Outreach Services on Right of Way and Facilities Projects described in this Scope of Services. City The City of Miami Beach Department City Departments, including but not limited to: The Public Works Department and Capital Improvement Projects Office Letter of Authorization A letter issued by the Project Manager(or his/her designee) authorizing the Consultant to commence work on a specific task. Completion due dates and fees are specified in this document. Project Manager The City's staff member(s), manager(s) or consultant(s) with overall responsibility and authority to oversee the Public Information Outreach Services on Right of Way and Facilities Projects in Miami Beach. Task Assignment One or more tasks assigned under this contract in connection with the Public Information Outreach Services on Right of Way and Facilities Projects in the City of Miami Beach. Job Classifications and Descriptions: Project Manager: Primary point of contact with the City's Project Manager(or his/her designee) on overall activities of the contract; ensures contract compliance; manages budgets and invoices; executes special projects and performs QA/QC on all collateral materials. Responsible for entire staff assigned to this contract to include staff supervision and work production. Works with City's Project Manager on streamlining processes and developing cost effective methods of doing business. Public Information Officer(PIO):Serves as liaison between project stakeholders and project team. Acts as the point person for project related information and due to extensive interaction with the City of Miami Beach community, bilingual (English/Spanish) is strongly desired; writes public involvement plans for projects; identifies potential impacts to the public as a result of construction plans; prepares and disseminates collateral materials to the public; develops strategic alliances and partnerships; prepares and presents project information for meetings; coordinates resolution of issues; maintains database of stakeholders; prepares information for updating website; edits website content; performs media responses in writing as needed; coordinates and staffs formal and informal public meetings; arranges field meetings and special events; maintains Home Owner Association (HOA) relations and executes other duties relevant to the position. Graphic Designer: Designs and maintains collateral materials; creates and updates templates and newsletter layouts; depicts project information on maps that serve as visual explanations to stakeholders; RFQ 2015-144-YG Appendix C — Page 2 MIAMIBEACH performs other duties relevant to the position. Familiarity with municipal governments and/or construction concepts are a plus. CONSULTANT RESPONSIBILITIES Coordination with the City All aspects of each task shall be coordinated through the City's Project Manager (or his/her designee); the City project manager for each project is to be determined at the time a PIO assignment is issued. All authorizations and approvals shall be in writing and executed by the Project Manager(or his/her designee) prior to the commencement of work. City of Miami Beach offices are located at 1700 Convention Center Drive; Miami Beach, Florida, 33139. Services to be provided The following procedures are general for all projects. One or more of them may be necessary depending on the scope of the project. The necessary steps will be identified and a schedule of activities will be established by the City's Project Manager. If the procedural regulations referenced herein are revised or superseded before the services by the CONSULTANT are rendered, compliance with the most up-to-date version and/or amendments/statutes will be required. The CONSULTANT will provide any one or more of the following services as required by the DEPARTMENT. Public Relations, Community Involvement and Customer Service The successful firms may be tasked with the following duties and responsibilities: • Developing public involvement plans • Developing project-related informational materials • Collateral production • Communicating project information and addressing citizen/stakeholder concerns • Preparing related media communications and informational materials • Coordinating emergency communications • Developing presentations and talking points • Planning, organizing and attending special events and meetings • Preparing audio/video presentations • Writing newsletters and feature stories • Translating collateral material developed • Designing and developing templates and graphics informational materials (usually maps that depict project information) • Preparing web content and web copywriting • Developing ads • Coordinating franchise utility communication RFQ 2015-144-YG Appendix C — Page 3 MIAMI BEACH • Arranging and documenting field meetings • Stakeholder satisfaction surveys • Coordinating media/special events such as block parties, community meetings, and ribbon cuttings Balance of Page Intentionally Left Blank RFQ 2015-144-YG _ ,.�.�,�..�,.n,.,w.�...,_.�......�.�.__,......,�,,..�,,. ..�.. .s. Appendix C — Page 4 APPENDIX D 1 I iv s} .1" Special RFQ N 2015- 144-YG To Provide Public Information Outreach Services on Right of Way and Facilities Construction Projects DEPARTMENT OF PROCUREMENT 1700 Convention Center Drive Miami Beach, Florida 33139 MIAMI BEACH 1. TERM OF CONTRACT. Three (3) Years 2. OPTIONS TO RENEW. Two (2) additional one (1) year options 3. PRICES. Not applicable 4. EXAMINATION OF FACILITIES. Not applicable 5. INDEMNIFICATION. Not applicable 6. PERFORMANCE BOND. Not applicable 7. REQUIRED CERTIFICATIONS. Not applicable 8. SHIPPING TERMS. Not applicable 9. DELIVERY REQUIREMENTS. Not applicable 10. WARRANTY REQUIREMENTS. Not applicable 11. BACKGROUND CHECKS. Not Applicable 12. ADDITIONAL TERMS OR CONDITIONS. This RFQ, including the attached Sample Contract, contains all the terms and conditions applicable to any service being provided to the City resulting from award of contract. By virtue of submitting a proposal, consultant agrees not to require additional terms and conditions at the time services are requested, either through a separate agreement, work order, letter of engagement or purchase order. 13. CHANGE OF PROJECT MANAGER OR PUBLIC INFORMATION OFFICER. A change in the Consultant's project manager or public information officer(as well as any replacement) shall be subject to the prior written approval of the City Manager or his designee (who in this case shall be an Assistant City Manager). Replacement (including reassignment) of an approved project manager or public information officer shall not be made without submitting a resume for the replacement staff person and receiving prior written approval of the City Manager or his designee (i.e. the City project manager). 14. SUB-CONSULTANTS. The Consultant shall not retain, add, or replace any sub-consultant without the prior written approval of the City Manager, in response to a written request from the Consultant stating the reasons for any proposed substitution. Any approval of a sub-consultant by the City Manager shall not in any way shift the responsibility for the quality and acceptability by the City of the services performed by the sub-consultant from the Consultant to the City. The quality of services and acceptability to the City of the services performed by sub-consultants shall be the sole responsibility of Consultant. RFQ 2015-144-YG Appendix D — Page 1 APPENDIX E ANT" E H Insurance Requirements RFQ N 2015- 144-YG Public Information Outreach Services on Right of Way and Facilities Construction Projects DEPARTMENT OF PROCUREMENT 1700 Convention Center Drive Miami Beach, Florida 33139 rr,c M I - H 1 1 INSURANCE REQUIREMENTS This document sets forth the minimum levels of insurance that the contractor is required to maintain throughout the term of the contract and any renewal periods. XXX 1. Worker's Compensation Insurance for all employees of the vendor as required by Florida Statute 440. XXX 2. Commercial General Liability Insurance on a comprehensive basis, to include Contractual Liability, and Products/Completed Operations, in an amount not less than $100,000 combined single limit per occurrence for bodily injury and property damage. City of Miami Beach must be included as an additional insured with respect to this coverage. XXX 3. Automobile Liability Insurance covering all owned, non-owned and hired vehicles used in connection with the work, in an amount not less than $100,000 combined single limit per occurrence for bodily injury and property damage. 4. Excess Liability-$ .00 per occurrence to follow the primary coverages. XXX 5. The City must be named as and additional insured on the liability policies; and it must be stated on the certificate. 6. Other Insurance as indicated: Builders Risk completed value $ .00 Liquor Liability $ .00 Fire Legal Liability $ .00 Protection and Indemnity $ .00 Employee Dishonesty Bond $ .00 Other $ .00 XXX 7. Thirty(30)days written cancellation notice required. XXX 8. Best's guide rating B:VI or better, latest edition. XXX 9. The certificate must state the proposal number and title The City of Miami Beach is self-insured. Any and all claim payments made from self-insurance are subject to the limits and provisions of Florida Statute 768.28, the Florida Constitution, and any other applicable Statutes. .wale:ra'.t11!rl R:•i1f 5aiRnlE:'llliwifyia:mwYlwc�rf.ixClx:➢ei+•aa_ra+f.•s14: .:r-».,,. fR.IY.+f+ti 'Ari.�Txfi! ...-'i7M3: ikT1Y{C" .R•. --• a li1l&nf:lL: fol!.4r a+sia�. RFQ 2015-144-YG .�" "'�`-"ti �� .s.� Appendix E — Page 1 APPENDIX F MIAM1 . EAH� H Sample Contract RFQ No. 2015- 144-YG Public Information Outreach Services on Right of Way and Facilities Construction Projects DEPARTMENT OF PROCUREMENT 1700 Convention Center Drive Miami Beach, Florida 33139 PROFESSIONAL SERVICES AGREEMENT BETWEEN THE CITY OF MIAMI BEACH AND [FILL IN CONSULTANT NAME] FOR PUBLIC INFORMATION OUTREACH SERVICES ON RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS, PURSUANT TO RFQ 2015-144-YG This Professional Services Agreement ("Agreement") is entered into this [FILL IN1 day of jFILL INI, 2010, between the CITY OF MIAMI BEACH, FLORIDA, a municipal corporation organized and existing under the laws of the State of Florida, having its principal offices at 1700 Convention Center Drive, Miami Beach, Florida, 33139 ("City"), and [FILL IN CONSULTANT NAME], a [FILL IN TYPE OF ENTITY/I.E. CORPORATION, LLC, ETC.], whose address is jFILL IN1(Consultant). SECTION 1 DEFINITIONS Agreement: This Agreement between the City and Consultant, including any exhibits and amendments thereto. City Manager: The chief administrative officer of the City. Consultant: For the purposes of this Agreement, Consultant shall be deemed to be an independent contractor, and not an agent or employee of the City. Services: All services, work and actions by the Consultant performed or undertaken pursuant to the Agreement. Fee: Amount paid to the Consultant as compensation for Services. Proposal Documents: Proposal Documents shall mean City of Miami Beach RFQ No. 2015-144-YG for Public Information Outreach Services on Right of Way and Facilities Construction Projects, together with all amendments thereto, issued by the City in contemplation of this Agreement RFQ, and the Consultant's proposal in response thereto (Proposal), all of which are hereby incorporated and made a part hereof; provided, however, that in the event of an expressed conflict between the Proposal Documents and this Agreement, the following order of precedent shall prevail: this Agreement; the RFQ; and the Proposal. Risk Manager: The Risk Manager of the City, with offices at 1700 Convention Center Drive, Third Floor, Miami Beach, Florida 33139: telephone number (305) 673-7000, Ext. 6515: and fax number(305) 673-7023. ..'..-.pQt:Y.tYi:tiAM"4L. r.c. i ^pz_+@.wlF.f'Yy.M:uhtii' t'�KSbt:..h'.:tive)::iafu7 MSS9m' '.lp:a:yJ'.'N-AsClr*:e:.v.:i 'Fxai�i.aiarw.. RFQ 2015-144-YG Appendix E — Page 1 SECTION 2 SCOPE OF SERVICES (SERVICES) 2.1 In consideration of the Fee to be paid to Consultant by the City, Consultant shall provide the work and services described in this section, Exhibit "A" hereto (the Services), and as may also be more specifically prescribed in Exhibit B hereto (the Consultant Service Order) issued by the City to Consultant for a particular project. 2.2 Consultant's Services, and any deliverables incident thereto, shall be completed in accordance with the timeline and/or schedule in Exhibit "A" hereto. 2.3 The Services will be commenced by the Consultant upon receipt of a written Consultant Service Order signed by the Department Director or his/her designee (who shall be the Assistant Director), and the City Manager or his/her designee (who shall be the Assistant City Manager). Consultant shall countersign the Consultant Service Order upon receipt, and return an original signed copy to the City. Once a Consultant Service Order is issued, deliverables to the City will be phased as follows: Design and Pre-Construction Communications - In this phase, a plan is developed delineating how the community will be informed throughout the life of the project. The community is provided with information regarding design, when the project is to commence and how stakeholders will be affected. Meetings are held with stakeholders to introduce the project team and consultant(s) that will be working in the area. Project Information - This phase begins concurrently with construction and is finalized when the project is substantially complete. Residents, business owners and civic organizations are provided weekly with information relevant to the progress of the work on a regular basis. Meetings are held on an as-needed basis with, individual stakeholders or interested groups. The Public Information Officer serves as liaison between residents/stakeholders and the project team. Post-Construction Communications - In this phase, project-close out information is sent out to stakeholders informing them that construction has been finalized and providing them with contact information for various owner agencies. The public information officer is also to submit final copies of all tracking documents such as contact databases, issue/resolution lists, encroachment notes, etc. at this time to the City project team members. 2.4 Consultant shall use its best efforts to maintain a constructive, professional, cooperative working relationship with the City's Project Manager, Contractor, and any and all other individuals and/or firms that have been contracted, or otherwise retained, to perform work on the Project. 2.5 The Consultant shall perform its duties under this Agreement and under a Consultant Service Order, in a competent, timely and professional manner, and shall be responsible to the City for any failure in its performance, except to the extent that acts or omissions by the City make such performance impossible. The Consultant is responsible for the professional quality, technical accuracy, completeness, performance and coordination of all Services required under the Agreement and, specifically under any Consultant Service Order issued to the Consultant by the City (including the Services performed by sub-consultants), within the specified time period and specified cost. The Consultant is responsible• for, and shall represent that its work conforms to the City's requirements, as set forth in the Agreement and in any particular Consultant Service Order issued to Consultant by the City. Neither the City's review, approval or acceptance of, nor payment for, any of the Services required under the RFQ 2015-144-YG Appendix E — Page 2 Agreement shall be construed to relieve the Consultant (or any sub-consultant) of its obligations and responsibilities under the Agreement, nor constitute a waiver of any of the City's rights under the Agreement, or of any cause of action arising out of the performance of the Agreement. With respect to the performance of Services by sub-consultants, the Consultant shall, in approving and accepting such Services, ensure the professional quality, completeness, and coordination of the sub-consultant's Services. 2.6 The Consultant is advised that performance evaluations of the work and/or services rendered throughout this Agreement will be completed by the City and kept in the City's files for evaluation of future solicitations. Consultant agrees not to divulge, furnish or make available to any third party(ies), any non-public information concerning the Services or the Project, without the prior written consent of the City Manager or her/his designee, unless such disclosure is incident to the proper performance of the Services; or the disclosure is required pursuant to Florida Public Records laws; or, in the course of judicial proceedings, where such information has been properly subpoenaed. Consultant shall also require its employees and sub-consultants to comply with this subsection. Consultant shall establish, maintain, and categorize any and all Project documents and records pertinent to the Services and shall provide the City, upon request, with copies of any and all such documents and/or records. In addition, Consultant shall provide electronic document files to the City upon completion of the Project. 2.7 Sub-Consultants: All services provided by sub-consultants shall be consistent with those commitments made by the Consultant in its Proposal and during the competitive solicitation selection process and interview. Such services shall be undertaken and performed pursuant to appropriate written agreements between the Consultant and the sub-consultants, which shall contain provisions that preserve and protect the rights of the City under this Agreement. Nothing contained in this Agreement shall create any contractual relationship between the City and the sub-consultants. The Consultant shall not retain, add, or replace any sub-consultant without the prior written approval of the City Manager, in response to a written request from the Consultant stating the reasons for any proposed substitution. Any approval of a sub-consultant by the City Manager shall not in any way shift the responsibility for the quality and acceptability by the City of the services performed by the sub-consultant from the Consultant to the City. The quality of services and acceptability to the City of the services performed by sub- consultants shall be the sole responsibility of Consultant. 2.8 A change in the Consultant's project manager or public information officer (as well as any replacement) shall be subject to the prior written approval of the City Manager or his designee (who in this case shall be the City's project manager). Replacement (including reassignment) of an approved project manager or public information officer shall not be made without submitting a resume for the replacement staff person and receiving prior written approval of the City Manager or his designee (i.e. the City project manager). 2.9 Reimbursable Expenses are an allowance set aside by the City and shall include actual expenditures made by the Consultant in the interest of the Project. Notwithstanding the preceding, any Reimbursable Expenses in excess of $500 must be authorized, in advance, in writing, by the City's Project Manager. Invoices or vouchers for Reimbursable Expenses shall be submitted to the City's Project Manager(along with any supporting receipts and other backup material requested by the City's Project Manager). Consultant shall certify as to each such invoice and/or voucher that the amounts and items claimed as reimbursable are "true and correct and in accordance with the Agreement." Reimbursable Expenses may include, but not be limited to, the following: . ... ''�� - „x.. uaswnss:t+•��°a.-*-ex ° vex-a»;r.vua•:.nw...-;w�r+;.�tx!as.-:a.i-_�::_.nc�;a7xty:avnF�a�r.r,.:vr�hra,-mss fear_ :. RFQ 2015-144-YG mM Appendix E — Page 3 • Cost of reproduction, courier, postage and handling of collaterals and other project documents (excluding reproductions for the office use of the Consultant and its subconsultants, and courier, postage and handling costs between the Consultant and its sub-consultants) • Costs for reproduction and preparation of graphics for community workshops. 2.10 NOTWITHSTANDING ANYTHING CONTAINED IN THIS SECTION 2, THE CONSULTANT SERVICE ORDER ISSUED BY THE CITY TO CONSULTANT SHALL SPECIFICALLY DELINEATE AND DESCRIBE THE SERVICES TO BE PROVIDED BY CONSULTANT FOR THE PARTICULAR PROJECT (THAT IS THE SUBJECT OF SUCH ORDER). SECTION 3 TERM The term of this Agreement (Term) shall commence upon execution of this Agreement by all parties hereto, and shall have an initial term of three (3) years, with two (2) additional one (1) year renewal options, to be exercised at the City Manager's sole option and discretion, by providing Consultant with written notice of same no less than thirty (30) days prior to the expiration of the initial term. Notwithstanding the Term provided herein, Consultant shall adhere to any specific timelines, schedules, dates, and/or performance milestones for completion and delivery of the Services, as same is/are set forth in the timeline and/or schedule referenced in each Consultant Service Order. SECTION 4 FEE 4.1 Consultant's "Not to Exceed" fee for provision of the Services, or portions thereof, as may be set forth and described in the Consultant Service Order issued for a particular Project, shall be agreed to at the time of service in accordance with the hourly rates set forth in Exhibit "D" attached hereto, and shall be set forth in the Consultant Service Order, in the form attached as Exhibit "B" hereto. 4.2 Approved Additional Services shall be compensated in accordance with the hourly rates set forth in Schedule "D" attached hereto. Any request for payment of Additional Services shall be included with a Consultant payment request. No mark-up shall be allowed on Additional Services (whether sub-contracted or not). Approved Reimbursable Expenses shall be paid in accordance with Section 2.9 hereto. Any request for payment of Reimbursable Expenses shall also be included with Consultant's payment request. No mark-up shall be allowed on Reimbursable Expenses. 4.4 INVOICING Upon receipt of an acceptable and approved invoice, payment(s) shall be made within thirty (30) days for that portion (or those portions) of the Services satisfactorily rendered (and referenced in the particular invoice). "a4" m.1r^:k:'"NNAId➢>C4'_-.'r.'a�9tR.AF.w.'..ad?�......."T' veh:Sd:t:1' R:1.\2M RFQ 2015-144-YG Appendix E — Page 4 Invoices shall include a detailed description of the Services (or portions thereof) provided, following the format outlined in Exhibit "E" hereto (Summary Report of Services Performed). Invoices and support document shall be submitted to the City at the following address: City of Miami Beach [Department Name indicated in the City's Purchase Order] 1700 Convention Center Drive Miami Beach, FL 33139 Attn: [Department Contact indicated in the City's Purchase Order] SECTION 5 TERMINATION 5.1 TERMINATION FOR CAUSE If the Consultant shall fail to fulfill in a timely manner, or otherwise violates, any of the covenants, agreements, or stipulations material to this Agreement, the City, through its City Manager, shall thereupon have the right to terminate this Agreement for cause. Prior to exercising its option to terminate for cause, the City shall notify the Consultant of its violation of the particular term(s) of this Agreement, and shall grant Consultant ten (10) days to cure such default. If such default remains uncured after ten (10) days, the City may terminate this Agreement without further notice to Consultant. Upon termination, the City shall be fully discharged from any and all liabilities, duties, and terms arising out of, or by virtue of, this Agreement. Notwithstanding the above, the Consultant shall not be relieved of liability to the City for damages sustained by the City by any breach of the Agreement by the Consultant. The City, at its sole option and discretion, shall be entitled to bring any and all legal/equitable actions that it deems to be in its best interest in order to enforce the City's right and remedies against Consultant. The City shall be entitled to recover all costs of such actions, including reasonable attorneys' fees. 5.2 TERMINATION FOR CONVENIENCE OF THE CITY THE CITY MAY ALSO, THROUGH ITS CITY MANAGER, AND FOR ITS CONVENIENCE AND WITHOUT CAUSE, TERMINATE THE AGREEMENT AT ANY TIME DURING THE TERM BY GIVING WRITTEN NOTICE TO CONSULTANT OF SUCH TERMINATION; WHICH SHALL BECOME EFFECTIVE WITHIN THIRTY (30) DAYS FOLLOWING RECEIPT BY THE CONSULTANT OF SUCH NOTICE. IF THE AGREEMENT IS TERMINATED FOR CONVENIENCE BY THE CITY, CONSULTANT SHALL BE PAID FOR ANY SERVICES SATISFACTORILY PERFORMED UP TO THE DATE OF TERMINATION; FOLLOWING WHICH THE CITY SHALL BE DISCHARGED FROM ANY AND ALL LIABILITIES, DUTIES, AND TERMS ARISING OUT OF, OR BY VIRTUE OF, THIS AGREEMENT. 5.3 TERMINATION FOR INSOLVENCY The.City also reserves the right to terminate the Agreement in the event the Consultant is placed either in voluntary or involuntary bankruptcy or makes an assignment for the benefit of creditors. In such event, the right and obligations for the parties shall be the same as provided for in Section 5.2. atwa!-- .n -: ..,icnr .e:r.:x -irs"-9GLItt uc;sw- -'_.vsaa,n .ac.:., Gw,• s-.r, _..,--tacea. ,,r,..?1wr+fls:'+., n.c!+x+N.ax,rox.yz. - w um w•::.•...'.�9 RFQ 2015-144-YG Appendix E — Page 5 SECTION 6 INDEMNIFICATION AND INSURANCE REQUIREMENTS 6.1 INDEMNIFICATION Consultant agrees to indemnify and hold harmless the City of Miami Beach and its officers, employees, agents, and contractors, from and against any and all actions (whether at law or in equity), claims, liabilities, losses, and expenses, including, but not limited to, attorneys' fees and costs, for personal, economic or bodily injury, wrongful death, loss of or damage to property, which may arise or be alleged to have arisen from the negligent acts, errors, omissions or other wrongful conduct of the Consultant, its officers, employees, agents, contractors, or any other person or entity acting under Consultant's control or supervision, in connection with, related to, or as a result of the Consultant's performance of the Services pursuant to this Agreement. To that extent, the Consultant shall pay all such claims and losses and shall pay all such costs and judgments which may issue from any lawsuit arising from such claims and losses, and shall pay all costs and attorneys' fees expended by the City in the defense of such claims and losses, including appeals. The parties agree that one percent (1%) of the total compensation to Consultant for performance of the Services under this Agreement is the specific consideration from the City to the Consultant for the Consultant's indemnity agreement. The provisions of this Section 6.1 and of this indemnification shall survive termination or expiration of this Agreement. 6.2 INSURANCE REQUIREMENTS The Consultant shall maintain and carry in full force during the Term, the following insurance: 1. Worker's Compensation Insurance for all employees of the vendor as required by Florida Statute 440; 2. Commercial General Liability Insurance on a comprehensive basis, to include Contractual Liability, and Products/Completed Operations, in an amount not less than $100,000 combined single limit per occurrence for bodily injury and property damage. City of Miami Beach must be included as an additional insured with respect to this coverage; and 3. Automobile Liability Insurance covering all owned, non-owned and hired vehicles used in connection with the work, in an amount not less than $100,000 combined single limit per occurrence for bodily injury and property damage. The insurance must be furnished by insurance companies authorized to do business in the State of Florida. All insurance policies must be issued by companies rated no less than "B" as to management and not less than "Class V' as to strength by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent. All of Consultant's certificates shall contain endorsements providing that written notice shall be given to the City at least thirty (30) days prior to termination, cancellation or reduction in coverage in the policy. CERTIFICATE HOLDER MUST READ: CITY OF MIAMI BEACH 1700 CONVENTION CENTER DRIVE 3rd FLOOR MIAMI BEACH, FL 33139 Original certificates of insurance must be submitted to the City's Risk Manager for approval (prior to any work and/or services commencing) and will be kept on file in the Office of the Risk Manager. The City shall have -_ RFQ 2015-144-YG Appendix E — Page 6 the right to obtain from the Consultant specimen copies of the insurance policies in the event that submitted certificates of insurance are inadequate to ascertain compliance with required coverage. The Consultant is also solely responsible for obtaining and submitting all insurance certificates for any sub- consultants. Compliance with the foregoing requirements shall not relieve the Consultant of the liabilities and obligations under this Section or under any other portion of this Agreement. The Consultant shall not commence any work and or services pursuant to this Agreement until all insurance required under this Section has been obtained and such insurance has been approved by the City's Risk Manager. SECTION 7 LITIGATION JURISDICTIONNENUE/JURY TRIAL WAIVER This Agreement shall be construed in accordance with the laws of the State of Florida. This Agreement shall be enforceable in Miami-Dade County, Florida, and if legal action is necessary by either party with respect to the enforcement of any or all of the terms or conditions herein, exclusive venue for the enforcement of same shall lie in Miami-Dade County, Florida. By entering into this Agreement, Consultant and the City expressly waive any rights either party may have to a trial by jury of any civil litigation related to or arising out of this Agreement. SECTION 8 LIMITATION OF CITY'S LIABILITY The City desires to enter into this Agreement only if in so doing the City can place a limit on the City's liability for any cause of action, for money damages due to an alleged breach by the City of this Agreement, so that its liability for any such breach never exceeds the sum of $10,000. Consultant hereby expresses its willingness to enter into this Agreement with Consultant's recovery from the City for any damage action for breach of contract to be limited to a maximum amount of$10,000. Accordingly, and notwithstanding any other term or condition of this Agreement, Consultant hereby agrees that the City shall not be liable to the Consultant for damages in an amount in excess of $10,000 for any action or claim for breach of contract arising out of the performance or non-performance of any obligations imposed upon the City by this Agreement. Nothing contained in this section or elsewhere in this Agreement is in any way intended to be a waiver of the limitation placed upon the City's liability, as set forth in Section 768.28, Florida Statutes. SECTION 9 [INTENTIONALLY DELETED] SECTION 10 GENERAL PROVISIONS REQ 2015-144-YG Appendix E — Page 7 10.1 AUDIT AND INSPECTIONS Upon reasonable verbal or written notice to Consultant, and at any time during normal business hours (i.e. 9AM — 5PM, Monday through Fridays, excluding nationally recognized holidays), and as often as the City Manger may, in his/her reasonable discretion and judgment, deem necessary, there shall be made available to the City Manager, and/or such representatives as the City Manager may deem to act on the City's behalf, to audit, examine, and/or inspect, any and all other documents and/or records relating to all matters covered by this Agreement. Consultant shall maintain any and all such records at its place of business at the address set forth in the "Notices" section of this Agreement. 10.2 [INTENTIONALLY DELETETD] 10.3 ASSIGNMENT, TRANSFER OR SUBCONSULTING Consultant shall not subcontract, assign, or transfer all or any portion of any work and/or service under this Agreement without the prior written consent of the City Manager, which consent, if given at all, shall be in the Manager's sole judgment and discretion. Neither this Agreement, nor any term or provision hereof, or right hereunder, shall be assignable unless as approved pursuant to this Section, and any attempt to make such assignment(unless approved) shall be void. 10.4 PUBLIC ENTITY CRIMES Prior to commencement of the Services, the Consultant shall file a State of Florida Form PUR 7068, Sworn Statement under Section 287.133(3)(a) Florida Statute on Public Entity Crimes with the City's Procurement Division. 10.5 EQUAL EMPLOYMENT OPPORTUNITY In connection with the performance of the Services, the Consultant shall not discriminate against any employee or applicant for employment because of race, color, national origin, religion, sex, gender identity, sexual orientation, disability, marital and familial status, or age. 10.6 CONFLICT OF INTEREST The Consultant herein agrees to adhere to and be governed by all applicable Miami-Dade County Conflict of Interest Ordinances and Ethics provisions, as set forth in the Miami-Dade County Code, and as may be amended from time to time; and by the City of Miami Beach Charter and Code (as some may be amended from time to time); both of which are incorporated by reference herein as if fully set forth herein. The Consultant covenants that it presently has no interest and shall not acquire any interest, direct or indirectly, which could conflict in any manner or degree with the performance of the Services. The Consultant further covenants that in the performance of this Agreement, no person having any such interest shall knowingly be employed by the Consultant. No member of or delegate to the Congress of the United States shall be admitted to any share or part of this Agreement or to any benefits arising there from. 10.7 TRAVEL Any travel in connection with this Agreement must be pre-approved by the City. All travel expenses will be reimbursed in accordance with the requirements of Section 112.061, Florida Statutes. '_ :Sf. �'`'�.p.'..`N.. iJ¢Cyia7• ;-,..YSOY1[)f='LY-Ni'(dlSis,i. ..,l/ar7USaLxYfN asR�1+af •..ni�rl'A�t�e�.�t^Y!�e._ RFQ 2015-144-YG Appendix E — Page 8 SECTION 11 NOTICES All notices and communications in writing required or permitted hereunder, shall be delivered personally to the representatives of the Consultant and the City listed below or may be mailed by U.S. Certified Mail, return receipt requested, postage prepaid, or by a nationally recognized overnight delivery service. Until changed by notice in writing, all such notices and communications shall be addressed as follows: TO CONSULTANT: TO CITY: City of Miami Beach 1700 Convention Center Drive Miami Beach, FL 33139 Attn: City Manager COPIES TO: City of Miami Beach Alex Denis, Director Procurement Department 1700 Convention Center Drive 3rd Floor Miami Beach, FL 33139 Notice may also be provided to any other address designated by the party to receive notice if such alternate address is provided via U.S. certified mail, return receipt requested, hand delivered, or by overnight delivery. In the event an alternate notice address is properly provided, notice shall be sent to such alternate address in addition to any other address which notice would otherwise be sent, unless other delivery instruction as specifically provided for by the party entitled to notice. Notice shall be deemed given on the day on which personally served, or the day of receipt by either U.S. certified mail or overnight delivery. SECTION 12 MISCELLANEOUS PROVISIONS 12.1 CHANGES AND ADDITIONS This Agreement cannot be modified or amended without the express written consent of the parties. No modification, amendment, or alteration of the terms or conditions contained herein shall be effective unless contained in a written document executed with the same formality and of equal dignity herewith. 12.2 SEVERABILITY If any term or provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall not be affected and every other term and provision of this Agreement shall be valid and be enforced to the fullest extent permitted by law. RFQ 2015-144-YG Appendix E — Page 9 12.3 ENTIRETY OF AGREEMENT The City and Consultant agree that this is the entire Agreement between the parties. This Agreement supersedes all prior negotiations, correspondence, conversations, agreements or understandings applicable to the matters contained herein, and there are no commitments, agreements or understandings concerning the subject matter of this Agreement that are not contained in this document. Title and paragraph headings are for convenient reference and are not intended to confer any rights or obligations upon the parties to this Agreement. 12.4 CONSULTANT'S COMPLIANCE WITH FLORIDA PUBLIC RECORDS LAW Pursuant to Section 119.0701 of the Florida Statutes, if the Consultant meets the definition of"Contractor" as defined in Section 119.0701(1)(a), the Consultant shall: a) Keep and maintain public records that ordinarily and necessarily would be required by the public agency in order to perform the service; b) Provide the public with access to public records on the same terms and conditions that the public agency would provide the records and at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law; c) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law; and d) Meet all requirements for retaining public records and transfer to the City, at no City cost, all public records created, received, maintained and/or directly related to the performance of this Agreement that are in possession of the Consultant upon termination of this Agreement. Upon termination of this Agreement, the Consultant shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City. For purposes of this Article, the term "public records" shall mean all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business of the City. Consultant's failure to comply with the public records disclosure requirement set forth in Section 119.0701 of the Florida Statutes shall be a breach of this Agreement. In the event the Consultant does not comply with the public records disclosure requirement set forth in Section 119.0701 of the Florida Statutes, the City may, at the City's sole discretion, avail itself of the remedies set forth under this Agreement and available at law. [REMAINDER OF THIS PAGE LEFT INTENTIONALLY BLANK] 'LhiNYitiryTi`.�1 3M7Clz,[rn.:M"" r:!- .. - '•'t.kSsaeVfrF]c,iC.c!__.?niY.liiclwtiysns^,reieeC:'. 'I'li^S^!.�.-.."l7.' dR's- . 1 -_,•- c+.i 'F.' S€-.h .!Ct5'.:iS^°M ';T1'!tf^•.°-Rf 4ti7lH.TE'Ai11sZ-J:w...pY:-.Ii�J.e.� - RFQ 2015-144-YG Appendix E — Page 10 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their appropriate officials, as of the date first entered above. FOR CITY: CITY OF MIAMI BEACH, FLORIDA ATTEST: By: City Clerk Mayor FOR CONSULTANT: [INSERT NAME] ATTEST: By: Secretary President Print Name Print Name/Title RFQ 20 5-144-YG �-=, . ,.�-.� �{ . -.r�,:.F.. .� � ti..��,��. .., --� Appendix E — Page 11 EXHIBIT A SCOPE OF SERVICES •'T •115T _.._L�K4�"Xf_-F7.- ayuC ,,.. .4,:. qu C a RFQ 2015-144-YG Appendix E — Page 9 12 EXHIBIT B CONSULTANT SERVICE ORDER Service Order No. for Public Information Outreach Services on Right of Way and Facilities Construction Projects. TO: DATE: Pursuant to the agreement between the City of Miami Beach and for Public Information Outreach Services on Right of Way and Facilities Construction Projects, you are directed to provide the following services: SCOPE OF SERVICES: Project Name and No: Estimated calendar days to complete this work: days Fee for this Service Order: $ The above fee is a Lump Sum or an Upset Limit (check one). CIP Project Coordinator Date CIP Assistant Director Date Consultant Date CIP Director Date City Manager Date ;ic^rfiFfi"'a�..�.P-.-,tros.-t�ar.. a,c.�c�v.!ee..,a�rwe,:vcK•.. tc�1a1L'MaHinuR-W..'ic.N2••�•,•r:WtF1ti5 Ka4tH:.;hL.luTwtica.xl['DA' l'G'l/4A/r.:ai::v! wlAl,!R.i RFQ 2015-144-YG Appendix E - Page 13 EXHIBIT C CONSULTANT COMPENSATION AGREEMENT BETWEEN CITY OF MIAMI BEACH AND FOR PUBLIC INFORMATION OUTREACH SERVICES ON RIGHT OF WAY AND FACILITIES CONSTRUCTION PROJECTS Project Name and No: Scope of Services: Fee for this Service Order: $ Schedule of Payments Public Information Services* $XXXXXXXX Graphic Design Services* $XXX)CXXXX Translation Services $XXX)CXXXX Quality Assurance/Control Services** $XXXXX)UCX Reimbursable Allowance*** $XXXXXXXX NOTE: These services will be paid in lump sum based on percentage of work complete, or as a not to exceed limit based on actual work performed, as identified in the Consultant Service Order. RFQ Appendix E — Page 14 EXHIBIT D HOURLY BILLING RATE SCHEDULE Public Information Service Hourly Rate Project Manager $ Public Information Officer $ Assistant Public Information Officer $ _ Gra•hic Desi.ner $ Translation Services $ ,,,.r+..±.:-.UeT' 'z'+`°: -ar. -e.. ,:i+?,a_:uW+' 74er' r..,. z3Ssm:aaRw:, ,• x av't:.w.sicswntwr... . u;., 1 RFQ 2015-144-YG Appendix E - Page 15 EXHIBIT E SUMMARY REPORT OF SERVICES PERFORMED (SAMPLE) PlannedProgress Summary Report of Services Performed by [company name/logo] Name of Reporting Consultant(s): Project Name: Invoice Period: Percentage of Work Performed: Services Performed Task Number of Hours Per Task Task I —Public involvement Plan Task 2—Project-Related Informational Materials Task 3—Communicating Proied Information Task 4—Media Coordination Task 3—Er r€gencr Comrmmkations Task 6—Developing Presentations Task 7—Meeting Coorration Task S—AN Presentations Task 9—Newsletter/Feature Stories Task 10-Trarslatiores Task t l -Crap is Services Other Summary (eater text here to describe work completed by P[O and graphic designer] •_lam, 1E _ -rates �. �:x: -^��,• RFQ 2015-144-YG ., .E .�: -._ � :t, :a.:_ . ,:.. Appendix E — Page 16 ATTACHMENT C Proposer's Response to the RFQ ••:.i .�c fy!' ,' k T.r•t 3.- •! �5 r - - . -' x .i ,' 77' 7,77r lcr 27 t•7, Y'v . ' „ Yl te - � r �� C F .. . , • . _ . , .? i .,,. z°�'°,,_4,:,= �� 4 `r %-, r Xr r*• - , :. , ' y /�+ .�"1__ ry, - "'.`" \ — z': i.i\F� ', ,,. - r, -ss 9 . i .•f"&, is , r.-_,.i _ _ , + g_ _u 4 " -• :9 T " 4r�e . S ~ � t-1, l •\ ,f t_'- ,c'' .`-',f"::;d .1 - ; { aS`. f ' T R r-ti r• :^ ,.i. ti 'G • A ` •• BEACH . , 1 • r ' i '•1 t 1 H , REQUEST FOR QUALIFICATIONS (RFQ) . PUBLIC INFORMATION OUTREACH•SERVICES ON RIGHT OF . WAY AND FACILITIES CONSTRUCTION PROJECTS RFQ No.-2015-144-YG . , • • i ::::171:77771'.1 '''''il-'7::,\.• '' '• .' -: '' ' , . " :':.-' • , . .- ' . ; ' -. : :: " ' ! EL, ({ t V---;:--------4-:' 4 -� . . .. . , _. • . .. , . . , .. , . . ,. . ,arno ,;,,,,,-;.-1 1---,,-- ..-•;.-• . .--::_.. - . , . 4 I .-- IF• , _____________________._ i I �Z. • : _ ,. . ,-..,, ,,, ,,,,, I.,... ,,, : ,_!, ,. .,.. ...„1., — . . ... . . .._ ._ . _1" - 4• .� :lam '�M�1 '. - -- `^ Lq fir'. ti S 'mar - ' - - '� - -ti�,w • ti �;ti Submitted to: Presented.by: MIAMI BEACH CA .. , . Yusbel Gonzalez,CPPB Senior Procurement Specialist . DEPARTMENT OF PROCUREMENT Quest Corporation of America, Inc. • 1700 Convention Center Drive,Miami Beach,FL 33139 3837 Northdale Boulevard, #242 305.673.7000 Ext.6230-yusbelgenzalez@miamibeachfl.gov Tampa, FL 33624 • WWW.miamibeachfl_gov p • STATEMENTS OF QUALIFICATIONS DUE:JULY 14,2015 Q 3:00 PISA 6625 Miami Lakes Drive, Suite 320 •. Miami Lakes, FL 33014 7 , - I • • • = - - • • 1 A )ir-N 0 1 • • • • • • • • • . _ . • • 0 CN M IAMI BEACH • LI- kr1 C1C 1 —CI;r.Wiz,,.--7\'g. -7 ,;- z---=tr�, �,, s° ' -. r F a�S E / � •y-� �. :�, a 'wy,�' � v r BEACH F' l Mr.Yusbel Gonzalez,CPPB Senior Procurement Specialist City of Miami Beach Department of Procurement 1700 Convention Center Drive : Miami Beach,FL 33139 Dear Mr.Gonzalez and Evaluation Committee Members, r. Quest Corporation of America,Inc.is pleased to submit this proposal to provide Public Information Outreach Services on RightofWay and Facilities Construction Projects for the City of Miami Beach. Our team of communications professionals has supported the City • I and the Office of Capital Improvement Projects(CIP)for more than five years,having first served as a sub-consultant to contractors • awarded capital improvement projects in the City. For the purposes of this solicitation,QCA's primary contact is Diane Hackney, Senior Vice President. My contact information is:Email:Diane.Hackney @QCAusa.com or toll-free phone number:866-662-6273. • Over the years,we have established relationships with City officials,staff and stakeholders. In coordination with our project teams, • we have garnered trust and respect from those we serve. As a result,we are confident that our team is fully qualified to support CIP in all areas addressed in this Request for Qualifications(RFQ). • Like City staff and officials,QCA is continuously seeking innovative and effective methods for keeping our clients and stakeholders informed about projects that benefit them and their community. Because we understand the importance of transparency and the need to be efficient and accountable with taxpayer dollars,we are always identifying new ways to perform at the highest level while staying cost-effective. A DBE,M/WBE,and SBE-certified firm,QCA has been serving public-sector clients for 20 years. With a diverse workforce of nearly 50 communications and administrative professionals,our depth of resources and experience is unmatched.We have served public-sector • clients in Miami-Dade County for more than a decade and our menu of communications services is vast. QCA boasts a full-service, award winning Graphic Design team. Our graphics services range from maps and templates to full blown advertising,branding and marketing campaigns. Our local team features eight degreed professionals,most of whom are fully bilingual(English/Spanish). Experience is a plus. Our proposed team members have worked side-by-side with City staff showing that we are willing and able to jump into the trenches in order to give your customers the high level of customer service that they have grown to expect from their city. We understand our role as facilitators and communicators and will work with our project team(s)to make sure issues are addressed quickly,that affected stakeholders are fully informed and engaged,and that all means and methods are employed to facilitate the smooth implementation of these important projects from design and preconstruction to completion. - - __ We also understand that the City is implementing design/build contracts for major capital improvements.This innovative contracting method provides for quicker project delivery and ultimately saves taxpayer dollars. QCA has participated in numerous high-profile design/build projects throughout the state. Here in South Florida,we have provided communication and public outreach services on the SW 2nd Avenue Bridge design/build project,95 Express Phase 1 and 95 Express Phase 2 design/build projects,Palmetto Expressway Section 2 design/build project and the Florida Department of Transportation's (FDOT) Intelligent Transportation System(ITS)Implementation design/build Project,to name a few.We fully understand the pros and cons for these projects and can communicate them clearly to the public. Additionally,QCA offers extensive resources,above and beyond the stated contract positions. The City of Miami Beach can count on • the full support and talent that QCA has to offer on this RFQ. Thank you for the opportunity to continue serving the City of Miami Beach with public information services through this contract. Sincerely, 0 Diane Hackney o Senior Vice President Quest Corporation of America,Inc. 0 d • s • _ BEACH CONTENTS 1. COVER LETTER & MINIMUM QUALIFICATIONS REQUIREMENTS 1.1 Cover Letter 1.1 Table of Contents •i 1.2 Response Certification, Questionnaire and Requirements Affidavit 1 1.3 Minimum Qualifications Requirements 12 2. EXPERIENCE & QUALIFICATIONS 2.1 Qualifications of Proposing Firm 30 2.2 Qualifications of Proposing Team 44 2.2.1 Project Manager 64 2.2.2 Public Information Officers 65 2.3 Financial Capacity 66 3. APPROACH & METHODOLOGY • Approach 67 • Communications Plan 68 • Understanding of Construction Methods 71 • Cost Effective Methods 72 • Quality Assurance/Quality Control 76 0 0 N z IL OC • 1 .2 • Ii . . , _ _ : APPENDIX A AA I AM 1 "A\ ' esponse Certification , e Requirements 4 RFQ No. 2Ol5- 144-yG Public Information Outreach Services on Right of Way and Facilities Construction Projects DEPARTMENT OF PROCUREMENT 1700 Convention Center Drive Miami Beach, Florida 33139 MIAMIBEACH Solicitation No. Solicitation Tiile: I RFQ No. 2015-144-YG Public Information Outreach Services on Right of Way and Facilities Procure.rnent Contact: Construction Pro'ects. Yusbel Gonzalez, CPPB Erma: 305-673-7000 Ext.6230 usbel.onzalez•miamibeachfl.sov STATEMENTS OF QUALIFICATIONS CERTIFICATION, QUESTIONNAIRE& REQUIREMENTS AFFIDAVIT Purpose: The purpose of this Response Certification, prospective proposers of certain solicitation and contractual re u'raire and Requirements Affidavit Form is to inform proposers in order to confirm that certain portions of responsiveness, ressonsibil� andct necessary information from other compliance with requirements may be evaluated. This Statement of Qualifications Certification,t Questionnaire factors and and Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully completednai d executed. completed and 1. General Proposer Information: FIRM NAME: Quest Corporation of America, Inc. No of Years in Business: No of Years in Business Locally: 20 Y 10 No of Employees; OTHER NAME(S)PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS: 49 FIRM PRIMARY ADDRESS(HEADQUARTERS): N/A I 17220 Camelot Court CITY. Land 0'Lakes STATE: FL ZIP CODE: 34638 TELEPHONE NO.: 813.926.2942 TOLL FREE NO.: 866.662.6273 Fax No.: 813.926.2962 FIRM LOCAL ADDRESS: 6625 Miami Lakes Dr., Suite 320 STATE: FL I ZIP CODE: 33014 IPRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT: Diane Hackney ACCOUNT REP TELEPHONE NO.: 813.239.7725 ACCOUNT REP TOLL FREE NO.: 866.662.6273 ACCOUNT REP EMAIL: Diane.Hackney@QCAusa,.com FEDERAL TAX IDENTIFICATION NO.: 59-3335186 The City reserves the right to seek additional information from proposer or other source(s), including but not limited to:any firm applicable licensure, resumes of relevant individuals,client information,financial information,or any information the City principal necessary to evaluate the capacity of the proposer to perform in accordance with contract requirements. y the City deems r5 10 4 G 0 Appendix A - Page 1 1 MIAMI BEACH Veteran Owned Businessrispror oser claiming a veteran owned business status? YES X I NO SUBMITTAL REQUIREMENT:Proposals claiming veteran owned business status shall submit a documentation proving that firm is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States federal government,as required pursuant to ordinance 2011-3748. 2. Conflict Of Interest.All Proposals must disclose,in their Statement of Qualifications,the name(s)of any officer,director,agent.or immediate family member(spouse, parent, sibling, and child)who is also an employee of the City of Miami Beach. Further, all Proposals must disclose the name of any City employee who owns,either directly or indirectly,an interest of ten(10%)percent or more in the Proposer entity or any of its affiliates. SUBMITTAL REQUIREMENT: Proposals must disclose the name(s)of any officer, director, agent,or immediate family member (spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. Proposals must also disclose the name of any City employee who owns,either directly or indirectly, an interest of ten(10%)percent or more in the Proposer entity or any affiliates y of 3. References and Past Performance. Proposer shall submit at least three(3) references for whom the proposer has completed work similar in size and nature as the work referenced in solicitation. SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) firm name, 2) contact individual name and title 3)address 4)telephone 5)contacrs email and 6)narrative on scope of services provided. 4. Suspension,Debarment or Contract Cancellation.Has proposer ever been debarred,suspended or other legal violation,or had a contract cancelled due to non-performance by en/public sector agency? YES X NO SUBMITTAL REQUIREMENT: If answer to above is 'YES,"Proposer shall submit a statement detailing the reasons that led to action(s). • 5 Vendor Campaign Contributions. Proposals are expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code. Proposals shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with,and shall be subject to any and all sanctions, as prescribed therein,including disqualification of their Statement of Qualifications,in the event of such non-compliance. SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities includin financial interest as defined in solicitation. For each individual or entity with a controlling financial interest tndcatetwhethertorttnot each individual or entity has contributed to the campaign either directly or indirectly, of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. 6 Code of Business Ethics.Pursuant to City Resolution No.2000-23879.each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics("Code")and submit that Code to the Procurement Division with its proposal/response or within five(5) days upon receipt of request, The Code shall,at a minimum,require the Proposer, to comply with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business Ethics,proposer may submit a statement indicating that it will adopt,as required in the ordinance, the City of Miami Beach Code of Ethics,available at www.mfamibeachtlgov/procurement/. 7 Living Wage. Pursuant to Section 2-408 of the Miami Beach City Code, as same may be amended from time to time, Proposer shall be required to pay all employees who provide services pursuant to this Agreement,the hourly living wage rates listed below: 0 Commencing January 1. 2015, the hourly living wage rate will be $11.62/hr with health benefits of at least 31.69 an hour,or a living wage of not less than$13.31/hr without health benefits. The living wage rate and health care benefits rate may. by Resolution of the City Commission be indexed annually for inflation using the Consumer Price Index for all Urban Consumers(CPI-U)Miami/Ft.Lauderdale.issued by the U.S Department of Labor's Appendix A - Page 2 M1AMIBEACH Bureau of Labor Statistics Notwithstanding the preceding,no annual index shall exceed three percent(3%). The City may also,by resolution, elect not to index the living wage rate in any particular year.if it determines it would not be fiscally sound to implement same(in a particular year). Proposers'failure to comply with this provision shall be deemed a material breach under this proposal. under which the City may. at its sole option,immediately deem said proposer as non-responsive,and may further subject proposer lo additional penalties and fines, as provided in the City's Living Wage Ordinance, as amended, Further information on the Living Wage requirement is available at www.miamibeachfl.gov/procurement/, SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document,Proposer agrees to the living wage requirement. g 8. Equal Benefits for Employees with Spouses and Employees with Domestic Partners.When awarding competitively solicited contracts valued at over$100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more calendar work weeks, the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach, who are awarded a contract pursuant to competitive proposals, to provide"Equal Benefits"to their employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach,Florida;and the Contractor's employees located in the United States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of Miami Beach A. Does your company provide or offer access to any benefits to employees with spouses or to spouses of employees? ( X J YES ( J NO B. Does your company provide or offer access to any benefits to employees with(same or opposite sex)domestic partners'or to domestic partners of employees? I� YES i LUNO C. Please check all benefits that apply to your answers above and list in the 'other' section an additional specified. Note:some benefits are provided to employees because they have a spouse or domesti partner, such as beroeavement aeady leave;other benefits are provided directly to the spouse or domestic partner,such as medical insurance. BENEFIT Firm Provides for Firm Provides for Firm does not Employees with Employees with Provide Benefit(s) Spouses Domestic Partners Health i X X 1 Sick Leave X Family Medical Leave I I i X Bereavement Leave J X i X if Proposer cannot offer a benefit to domestic partners because of reasons outside your control, (e.g., there are no insurance providers in your area willing to offer domestic partner coverage)you may be eligible for Reasonable Measures compliance, To comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application (attached)with all necessary documentation.Your Reasonable Measures Application will be reviewed for consideration by the City Manager, or his designee: Approval is not guaranteed and the City Manager's decision is final. Further information on the Equal Benefits requirement is available at www.miamibeachfl.gov/procurement/, 9. Public Entity Crimes.Section 287.133(2)(a),Florida Statutes,as currently enacted or as amended from time to time,states that a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal, proposal. or reply on a contract to provide any goods or services to a public entity; may not submit a proposal, proposal.or reply on a contract with a public entity for the construction or repair of a public building or public work;may proposals. Statement of Qualifications,or replies on leases of real property to a public entity;may note awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity;and may not transact business with any public entity in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months following the date of being placed on the convicted vendor list. R'FQ 20 i 5- 14 -ter .�. � • MIAMIBEACH SUBMITTAL REQUIREMENT:No additional submittal is required. By virtue of executing this affidavit document,proposer agrees with the requirements of Section 287.133, Florida Statutes,and certifies it has not been placed on convicted vendor list. 10- Acknowledgement of Addendum, After issuance of solicitation, the City may release one or more addendum to the solicitation which may provide additional information to Proposer or alter solicitation requirements.The City will strive to reach every Proposer having received solicitation through the City's e-procurement system, PublicPurchase.com. However, Proposals are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation. This Acknowledgement of Addendum section certifies that the Proposer has received all addendum released by the City to obtain and acknowledge receipt of all addendums may result in proposal disqualification. pursuant to this solicitation. Failure f Initial to Confirm Initial to Confirm Initial to Confirm Receipt Receipt ;- Addendum 1 Addendum 2 Addendum 3 Addendum 6 Addendum 11 Addendum 7 Addendum 12 Addendum 8 Addendum 13 Addendum 4 I Addendum 9 Addendum 14 ! 1 Addendum 5 f Addendum 10 Addendum 15 If additional confirmation of addendum is required,submit under separate cover. RAC 2015- 14 YG I MIAMI BEACH stmouRE EiNpip4comER SECT_lON The solicitation referenced herein is being furnished to the recipient by the City of Miami Beach(the'City')for the recipient's convenience. Any action taken by the City in response to Statement of Qualifications made pursuant to this solicitation,or in making any award,or in failing refusing to make any award pursuant to such Statement of Qualifications, or in cancelling awards, or in withdrawing or cancelling this solicitation,either before or after issuance of an award.shall be without any liability or obligation on the part of the City. • In its sole discretion, the City may withdraw the solicitation either before or after receiving Statement of Qualifications,may accept or reject Statement of Qualifications,and may accept Statement of Qualifications which deviate from the solicitation,as it deems appropriate and in its best interest. In its sole discretion, the City may determine the qualifications and acceptability of any party or parties submitting Statement of Qualifications in response to this solicitation. Following submission of Statement of Qualifications, the applicant agrees to deliver such further details, information and assurances, including financial and disclosure data, relating to the Statement of applicant's affiliates.officers,directors,shareholders,partners and employees,as requested by City in including, without limitation, the q the City rn its discretion. Y an. The information contained herein is provided solely for the convenience of prospective Proposals. It is the responsibility of the recipient to assure itself that information contained herein is accurate and complete.The City does not provide any assurances as to the accuracy of any information in this solicitation. Any reliance on these contents,or on any permitted communications with City officials,shall be at the recipient's own risk.Proposals should rely exclusively on their own investigations,interpretations,and analyses.The solicitation is being provided by the City without any warranty or representation,express or implied, as to its content,its accuracy,or its completeness.No warranty or representation is made by the City or its agents that any Statement of Qualifications conforming to these requirements will be selected for consideration, negotiation, or approval. The City shall have no obligation or liability with respect to this solicitation,the selection and the award process,or whether any award will be made.Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer, is totally relying on this Disclosure and Disclaimer,and agrees to be bound by the terms hereof.Any Statement of Qualifications submitted to the City pursuant to this solicitation are submitted at the sole risk and responsibility of the party submitting such Statement of Qualifications. This solicitation is made subject to correction of errors,omissions,or withdrawal from the market without notice. Information is for guidance only,and does not constitute all or any part of an agreement. The City and all Proposals will be bound only as, if and when a Statement of Qualifications, as same may be modified, and the applicable definitive agreements pertaining thereto, are approved and executed by the parties, and then only suant to the terms of the definitive agreements executed among the parties.Any response to this solicitation may be accepted or rejected by the City for any reason,or for no reason,without any resultant liability to the City. The City is governed by the Government-in-the-Sunshine Law, and all Statement of Qualifications and supporting documents shall be subject to disclosure as required by such law. All Statement of Qualifications shall be submitted in sealed proposal form and shall remain confidential to the extent permitted by Florida Statutes, until the date and time selected for opening the responses. At that time, all documents received by the City shall become public records. Proposals are expected to make all disclosures and declarations as requested in this solicitation. By submission of a Statement of Qualifications, the Proposer acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate to substantiate or supplement information contained in the Statement of Qualifications, and authorizes the release to the City of any and all information sought in such inquiry or investigation.Each Proposer certifies that the information contained in the Statement of Qualifications is true,accurate and complete,to the best of its knowledge,information,and belief. Notwithstanding the foregoing or anything contained in the solicitation,all Proposals agree that in the event of a final unappealable judgment by a court of competent jurisdiction which imposes on the City any liability arising out of this solicitation, or any response thereto, or any action or inaction by the City with respect thereto,such liability shall be limited to$10,000.00 as agreed-upon and liquidated damages. The previous sentence, however, shall not be construed to circumvent any of the other provisions of this Disclosure and Disclaimer which imposes no liability on the City. In the event of any differences in language between this Disclosure and Disclaimer and the balance of the solicitation, it is understood that the provisions of this Disclosure and Disclaimer shall always govern, The solicitation and any disputes arising from the solicitation shall be governed by and construed in accordance with the laws of the Slate of Florida. Appendix A — Page MIAMIBEACH ,. .. .,.. -... i. - -.-- : PROP y OSER CERTIFIcA110N I hereby certify that: I, as an authorized agent of the Proposer , am submitting the following -_ proposal; Proposer agrees to complete and unconditional acceptance of the terms rms and conditions of this document, inclusive of this solicitation, all attachments, exhibits and appendices and the contents of any Addenda released hereto, and the Disclosure and Disclaimer Statement; proposer agrees to be bound to any and all specifications, terms conditions contained in the solicitation, and any released Addenda and understand that the following are requirements of this solicitation and failure to comply will result in disqualification of proposal submitted; Proposer discussed, or compared the proposal with other Proposals and has not colluded with any other er or not divulged, other proposal;proposer acknowledges that all information contained herein is part of the public rdomain as defined by the State of Florida Sunshine and Public Records Laws; by inclusive of the Statement of Qualifications Certification,rQuestionnai Questionnaire and Requirements o ation contained in this proposal, accurate. Affidavit are true and Name of Proposer's Authorized Representative. Title of Proposer's Authorized Representative: Diane Hackney Sr. Vice President Signature of P loser's Authorized R•.- -ntative: /LY...,teU/L-P ' . .e? / Date: 7.1.15 - State of FLORIDA ) On this 1 day f July Y l ,201§personally County of Pasco) appeared before me Diane Hackney who Quest corporation of America, Inc. ) stated that (s)he is the Sr. Vice President°, a corporation, and that the instrument was signed in behalf of the said corporation by authority of its board of directors and acknowledged said instrument to be its voluntary act and deed.Before me: , Public state or Florida Notary Public for the State of Florida • ', J . Robyn D Tonne My Commission Expires: 4.8.16 .4 f My Commission EE 187494 os do Expires 04/08/2016 .}.�.J+ 201.. �. t.^7 cY 3.....'�T�'7S3tl.3.° ^" B=Wf^T...... T., ..,—.. .......R l sr^as 1 QUESTION 3: REFERENCES AND PAST PERFORMANCE Firm Name: Florida Department of Transportation(FDOT),District Six Contact and Title: Kathy McLendon,Construction Information Project Manager Address: 1000 NW 111 Avenue Miami,Florida 33172 Telephone: (305)640-7437 Email: Kathy.Mclendon @dot.state.fl.us Narrative and Scope of Services Provided: In 2006 and again in 2013,QCA was awarded this contract to provide in-house communications and public information consulting services on miscellaneous construction projects in Miami-Dade and Monroe County. We have provided continuous service to the Department since 2006 on this and similar contacts. This contract includes managing all aspects of public information on hundreds of construction projects throughout the district, ranging from minor intersection improvement projects to major high-profile and controversial projects such as 95 Express Phase 1. As the-prime consultant,QCA provides a Project Manager(PM),two in-house Public Information Specialists(PIS),Two Assistant Public Information Specialists(APIS),a Graphic Artist and a Webmaster. Under this contract,QCA developed the first ever district website and the Plain Language Glossary and Fact Sheet templates. Our services include: developing detailed Community Awareness Plans;developing and distributing project specific collaterals;answering all inquiries and keeping detailed records of these to assure that any necessary follow-up is completed and the item is closed in a timely manner;coordinating stakeholder meetings,public meetings and special events;serving as the media spokesperson(s)on all of our projects;serving as the liaison between the public,elected and appointed officials,and agencies and the project team;preparing audio/visual presentations; feature writing for the media,in-house publications and newsletters in both English and Spanish. QCA also produces materials in Haitian Creole,when appropriate to reach out to that community. QCA coordinates and facilitates numerous media events including Press Conferences and Media Availability events to herald major accomplishments or to provide the public at large with important information about project-related events that affect them. QCA helped develop the first-ever FDOT Construction Project Customer Satisfaction Survey and has managed survey efforts on numerous projects throughout the district. QCA has supported presentations to the Miami-Dade Metropolitan Planning Organization,local chambers of commerce and homeowner groups and other civic and business organizations. RFQ No. 2015-144-YG Firm Name: City of Doral Contact and Title: Rita Carbonell,Transportation Engineer Address: 8401 NW 53 Terrace,2nd Floor Doral,FL 33166 Telephone: (305)593-6725 Email: Rita.Carbonell @cityofdoral.com Narrative and Scope of Services Provided: QCA was hired by the City of Doral to manage Public Information on the NW 107 Avenue Project in 2007. QCA had one Public Information Officer(PIO)and a Graphic Artist assigned to this contract. We were responsible for developing and implementing a Community Awareness Plan,developing project-specific collaterals and hosting a pre-construction public meeting. Our PIO maintained a 24-hour hot line for the project and met with affected stakeholders to coordinate upcoming construction activities in advance. We performed door-to-door distribution and visits and attended progress meetings. We served as the point of contact for all project inquiries and worked with the project team to keep abreast of activities that might affect stakeholders and the traveling public. The City of Doral also called upon QCA to lead the branding, marketing and community relations efforts for the City's trolley system. QCA created the logo and tagline for the City's new service and worked closely with city staff to develop and implement a marketing campaign to promote awareness of the new citywide service. QCA designed and distributed collateral materials such as promotional flyers and passenger schedule brochures. The pilot program was very successful,due in large part to the community's awareness of the project,which was a direct result of QCA's savvy marketing and public relations initiatives. With the continued success of its initial routes,the Doral Trolley System implemented a new service line in the downtown corridor targeting local businesses and retail.The City of Doral again turned to QCA to produce marketing materials to support outreach initiatives to increase ridership for the trolley system. Efforts included a complete redesign of the trolley system map and passenger schedules, as well as such marketing collateral as bus bench ads,promotional posters, interior cards and more. In 2014,QCA completed updates on all Doral Trolley materials including a full-color brochure and bus shelter maps. In 2015,QCA was again hired by the City of Doral to develop marketing and collateral materials for a new Bike Share Program, launching later this year. To date,our marketing team and designers have developed a logo,tag line,and designed the look of the bikes that will be purchased for this program. RFQ No. 2015-144-YG Firm Name: ' Michael Baker International Contact and Title: Drew Roark,Vice President and Office Executive Address: 1320 Executive Center Drive,Suite 100 Tallahassee,FL 32301 Telephone: (850)205-0460 Email: drew.roark @mbakerintl.corn Narrative and Scope of Services Provided: In 2003,QCA was hired by Michael Baker to provide public involvement,public information,graphic design and administrative services on the City of Tallahassee's Blueprint 2000 and Beyond. Blueprint 2000 is a city-wide program of coordinated planning and construction that includes more than $800 million in transportation and infrastructure projects. The program,which includes an Alternatives Analysis project on one of the main corridors,was designed to provide area residents a better commute,cleaner environment and improved water quality. QCA is ultimately responsible for establishing and maintaining communications and coordination with the local media and all key agencies. Our work includes the development and implementation of a strategic Communications Plan. The plan includes a mix of tools,such as media relations, community meetings,project kickoff events,website,email project updates and more. The communications plan has been so effective that the project has received accolades throughout the community,including from the elected officials. During he course of the contract,QCA has been responsible for building project databases,organizing major events,developing public n formation plans, establishing citizen advisory groups, press briefings, conducting customer surveys, scheduling project field reviews updating the website and other related coordination. - RFQ No. 2015-144-YG QUESTION 6: CODE OF BUSINESS ETHICS Request for Qualifications(RFP) Public Information Outreach Services on Right of Way and Facilities Construction Projects RFQ No.2015-144-YG , cts Quest Corporation of America will adopt,as required in the ordinance,the City of Miami Beach Code of statement as true and accurate. Ethics. Please take this QUESTION 8, SECTION C: EQUAL BENEFITS FOR EMPLO EMPLOYEES WITH DOMESTIC PARTNERS PEES WITH SPOUSES AND The literal statement on the table provided in Question 8,Section C,only poses the question of the its employees;as it asks if the"firm provides for employees with spouses"and if"the firm provides for employees benefit with domestic to partners". Each question refers only to the benefit provided to the employee and not the spouse or the domestic with d er. For clarification,and assuming that the question intended to inquire about the firm's benefits to the spouse estis partner For a full time employee,the following is a statement of clarification to the responses shown on the table Question or domestic Section of ble in Question 8,Section C. Quest Corporation of America(QCA)provides benefits for full time employees with spouses. Furthermore provides benefits to the spouses of full time employees. In addition,QCA provides benefits for employees with for domestic QCA Furthermore and for clarification,QCA does not provide benefits to the domestic partners of full time employees. domestic partners. mployees. Note:The Equal Benefits for Domestic Partners Ordinance 2005-3494 requirements apply to contractors on their payrolls;QCA only has 42 full time employees. p y s with 51 or more full time RFQ No. 2015-144-YG .._ ,..(• 3 1 . iiv\!.:-.., f-,,, , ,-_ . ,,,_„ ,. .,, .: ., :, , , ,,,..::i ■'-''-,r,^-- ,: ',:j_-_-_,-I, .2_-_,e-,. -- .-,; - I I i I I I I �:, , rte. i../..,..,..i BEACH . 1 Minimum Qualifications Requirements Project Name: South Pointe Phase II Infrastructure Improvements Project Project Description: For this project,QCA provided comprehensive public outreach and communications on the extensive South Pointe Phase II Capital Improvement Project. Role of the Firm and Responsibilities: QCA provided a Project Manager,Public Information Officer(PIO and Graph Artist for this project. QCA's PIO was the liaison between the City,the contractor and area businesses and residents.Q A served as the point of contact for all community stakeholders and responsibilities included developing communication plans, writing and distributing project-related collaterals,coordinating onsite meetings with impacted stakeholders and special even t managers,coordinating and facilitating community meetings,managing a 24-hour project hotline and handling day-to-day communications with City staff,Homeowner's Association members and the general public.QCA developed and maintained a detailed database of area contacts and project issues and attended weekly progress meetings and dealt extensively with on-street parking issues. QCA also provided Spanish translations for collaterals. QCA provided assistance and managed communications when unforeseen events occurred such as electricity and communications outages and water line breaks. Agency/Client: Horizon Contractors,Inc. Agency/Client Contact Name: Xavier Salvat Agency/Client Contact Phone: (305)828-2050 Agency/Client Contact Email: xsalvat @hcimail.net Length of Service: June 2009-May 2011 Terms of Engagement: QCA was a sub- consultant to Horizon Contractor, P1a Inc.on this project. n ATTENTION SOUTH POi��reSs On Maryn Luther RESIDENTS Hi Po'radic a u Pe feu h ��"s�Ilm m n:AHD corn tie work nrthe area P th wtll rehides.Crews will be thane,,the roml remur�g constructor,th lease g on the win en t.O.traffc and emerency dth o9AW BE711¢EN 9 woLENS AVENUE BEiVik LNT('1"TREET N0 STRA�NUE Constmtt,on c ews wJl continue applying the final lid of pavement to this area. PhaSw respond with a quip,note to confirm that orpab attars about th s p k to^n You're received Ihis notice an 9 Plana on this day.I/you have an d That you mformaton relating to th,s g Place,please let us know Firtel,at 01p�.Please armed ate)B Fwns.concerns 345779 or via contact the Rnbic Informaton Y or more and cooperation dung this process it at la urenBgca usa.rem.We a Specialist,Lauren ATENC:N A LO PPrea ci your patience S RESI DE7V fES DE DSO :EI dfa 17 de enero del 1011,dfa de Ui7 I POI ham' ea par de Infraestructura en Sown oine�asenll area Por favor tango en cuenta g'el conhatsta Para los Durant.1a cons0ucdd n qua el acceso a los continuara reafzando mbargo,la carreter el contratsta real:or ara cierreel:,s de nes se marten dfa abienoas en el se manlendra ab,en para el trafico Beal y sehiculos de e CALLE 4 ENTRE AL TON ROAD Y sporadicos;s n AVEN®ALENOXENIRE LA AVE tam" rergenaa. s cuadnllas de wnvuf:du�n�ALLE 4 Y a. continuaran plicando utima capa de pavPrrento en el P favor confirm.:Liti.;,:e oram,entos se ea:sac.e abrd alto Soi ere a unaua tn de acuertla con qua altos uerdo con ese d faormaadn relaaonadha altos obras.r g P 9unta,in ur,a, f Por favor avis.nos denmed,amen::.Pa a mas Lauren Firtel, l(,��qr� -omunfquese CD �decemos su paaencia y coopef „via corre ennnan,''aalaurer "a"a tom. mleniras I Ih✓�IA AI Q Praceso de construccidn 30a tD77W f,R�O,•�J 4�oEaeH n�,..��. O ^ae•xnn n.,v 0 Z a ce .T4'. ' BEACH Project Name: City of Miami Beach South Pointe III,IV,and V Improvement Project Project Description: In 2010,QCA was selected to provide public information and outreach services on capital improvement projects for the City of Miami Beach. The South Point III,IV,and V project aimed at improving street conditions,lighting,signalization, and landscaping,to name a few. Role of the Firm and Responsibilities: For this project, QCA provided one Public Information Officer(PIO),a Graphic Designer,an Assistant PIO,Contracts Administrator and a Project Manager. Services provided included:developing public involvement plans and project-related materials; developing and producing various collateral materials; communicating project information and addressing citizen/stakeholder concerns;coordinating emergency communications;coordinatin and facilitating stakeholder meetings,public meetings and workshops and providing detailed summaries of these g that all necessary follow-up was completed in a timely manner; developing pre-construction PowerPoint presentations as well as regular project updates and other audio/visual materials;updating the project pages on the CIP website;translating materials into Spanish as needed and providing in-person, real-time translation services when dealing with non-English proficient stakeholders;coordinating utility work and facilitating emergency communications in the event of a utility outage or disruption; coordinating,facilitating and documenting all field meetings with project team members and/or the public, residents,and business operators;and coordinating as needed with other City departments including Parking and Special Events. Agency/Client: City of Miami Beach Agency/Client Contact Name: Carla Dixon,Capital Projects Coordinator,City of Miami Beach, Capital Improvement Projects Office Agency/Client Contact Phone: (305)673-7071 Agency/Client Contact Email: carladixon @miamibeachfl.gov Length of Service: October 2010-January 2015 Terms of Engagement: QCA began the Public Information Outreach 1/ .- Services on Right of Way F and Facilities Construction these locaeanas ement at 1' Neemplazas de"era en Miami Projects contract as a sub- esto=t°gore: Beach r. contractor to TransFlorida Street 19btworkattheselocati°ns I I r I � Trabajo de iluminacidn en estos lugares the contract was later si n installation at various locallons l ,78 Intaladonesdesenalesenvanoslu:: q transferred directly with — ( ; the City of Miami. Several (AIA) mist 7 . :,_ projects were completed under this contract. = �� ;. S. C ii a )7 °= :Nonce\ `` �JOiftrdrs AVE o l6 Ur sr Ay*\ CD N =e6CArN.(T S. souil owrauo'trt 0781 d Z 0 U- ce • + • 7P _.-n, +.f x99 :"y ' •_ --71 + r a - - . BEACH - Project Name: Sunset Islands I&II Utility Coordination on Project Description: For this project,QCA staff supported utility coordination for an extensive Capital Improvement Project on Sunset Islands I&II. This work was assigned to QCA to supplement public outreach activities on this project. Role of the Firm and Responsibilities: For this contract,QCA had a Public Information Specialist and a Graphic Designer. QCA staff was responsible for attending progress and utility coordination meetings,working with the utility companies an keeping neighbors and stakeholders informed about utility work and related impacts including landscape potential utility outages.QCA wrote and distributed notices and alerts to local stakeholders and provided CIP staff w impacts h regular updates regarding activities related to this work. Agency/Client: City of Miami Beach Agency/Client Contact Name: Lauren Firtel,Public Information Specialist,City of Miami Beach,Capital Improvement Projects Office Agency/Client Contact Phone: (305)673-7071 x2705 Agency/Client Contact Email: LaurenFirtel @miamibeachfl.gov Length of Service: November 2011-October 2012 Terms of Engagement: QCA was contracted directly with the Plan ro City of Miami ASS Beach on this Monday,December 17—Friday,December 21,2012 contract. .. subcontractor is Megatran. All underground work is COMPLETE on Sunset Island I. A has direct cre All under "rs and their subcontractor Is MasTec. groundwork cable COMPLETE on Sunset Island I Masrec is awaiting assignments from finalize above-grountl cable work on Sunser Island It. _ AT&T to along with then subcon tracAor B)continues to upgrade their faa r9 r lities on Sunset Islands I&II.ABB crews. are already open CNSI,follow the roadwork crews to install conduit underground while trenches f?C 1s subcontractor is RAW. Teco's relocation work on Sunset Island I is COMPLETE. • While utility work is in r throughout the r P ogress, you will sees ro P plea.Ihere are also dags that it grass and landscaped areas.These rndicate P Y paint markings on the roadway vanous unlilies a2 located underground so That •with an Y and Swale areas Y df the utility markings:the contractors can work around them.Please do not tamper • n�,,, Y are in place for your-E!ectncal!fines safety and to protect your utility : • r•,- ty services. �•.-Communication lines � • GGrillal•r—Gas lines • Gre.en—Sewer lines • Blue—Water lines 0 For more information,or to ank you/orYO r patience and } please contact the project's events or spe iraccomcm Peratlon. ;r Lauren contact th at J ect's s Public or nformation odor util that maybe necessary, $S Dicer for utility coortlinafion, via email at Lau ren@QCAusa.com. ' The oonstrurl on work and utilities installation schedules are subject weather or other unforeseen circumstances� to change due to O CN If d ce , BEACH ri A y�Y g, xK _p- A y;, gp t F # y_ Project Name: ;_'` Star Island Roadway Improvement Project `" Project Description: For this project, QCA staff worked with the contractor and CIP staff to advise ., residents about infrastructure and roadwork that would affect the one roadway K on and off ofthe island. Role of the Firm and Responsibilities: For this -4„-;,,, b .r-..,.. $ ., .• project, �� p j QCA provided a Public Information Officer S=' X'.~` t and a Graphic Artist. Responsibilities ' included: "-'�- j •! writing and distributing project related collaterals J � ►- '. , - -4(advisories and weekly updates); coordinating ,. ." i onsite meetings with impacted stakeholders; '' ' = ti providing advance notification and coordination for project-related driveway impacts and access issues, , "' °' _ handling correspondence with City representatives, V Homeowner Association and community j_ representatives and maintaining a detailed a' Lj databases of contacts and project issues. QCA was -- ;,, r --responsible for coordinating and facilitating field , 1-.. _._,., .. 1"—:, ; . meetings and attended project progress meetings -• I and community meetings and created detailed � � ` \%.,meeting minutes. ;� .....-4�= Agency/Client: T •ransFlorida Development Corp. sag Agency/Client Contact Name: Frank Melo Agency/Client Contact Phone: (305)378-2323 Agency/Client Contact Email: info @transflorida.net Length of Service: April 2011-January 2012 Terms of Engagement: QCA was a sub-consultant to TransFlorida Development Corp.on this project. 0 -r V L 0 N a z 0 cc s r "� ....; r` w ppx�.,�_ ,� � :,a+ '`-' fit+, ""�p'r -'.' . 1. 1 t 1BEACH ..,, ;, .-..,,i,,,,, Y yj s p 4' ....„ „,",,,,, ..13, b t li Ri Florida Agn Project Name: ' id Department of Transportation(FDOT)Districtwide Public Information K#",, Services i f { � Proj e ct Description: QCA provided Public Information Services to the Florida Department of `1 Transportation,District Six from 2006 to 2012. For this contract,we managed t, public information on dozens of construction and design/build projects in 110 = Miami-Dade and Monroe County, Role of the firm and Responsibilities: On this contract QCA provided a Project Manager, two full-time Public Information Officers,an Assistant Public Information Officer,a Graphic Designer,a Webmaster and a Contract Administrator. QCA staff supported all Public Involvement and Public Information districtwide. Responsibilities included:developing and implementing Community Awareness Plans (CAPs); creating and maintaining stakeholder databases; coordinating and facilitating public meetings and special events; creating project collaterals including Fact Sheets, Dear Neighbor Letters, presentation boards, PowerPoint presentations and maps;and making presentations to stakeholders and special interest groups. QCA worked with the media(English/Spanish),and tracked all issues while working with the project team to resolve them in a timely manner. During this contract,QCA coordinated and facilitated ed numerous special events and public meetings, created and implemented media and advertising campaigns and developed and maintained an extensive FOOT website. We worked on many high-profile projects in the region including 95 Express and the Alton Road Improvement Project and worked on traditional bid-build projects,design/build projects,push-button projects,and maintenance and emergency projects for the District.We helped with process review/process improvements and managed numerous special assignments through this project. Agency/Client: Florida Department of Transportation,District Six Agency/Client Contact Name: Kathy McLendon,Construction Public Information Project Manager Agency/Client Contact Phone: (305)640-7437 Agency/Client Contact Email: Kathy.McLendon @dot.state.fl,us Length of Service: May 2006-April 2012 Terms of Engagement: QCA contracted directly with FDOT. �-- . _'nom. 77.',-::::*::"—:.•;;;;?' i. ; Always F � __ 'i.-: ea/1a, .1.eel WY ...�,r..n t SN�ty firft —^ a :40,`,-.3 =- a ., ry,PAS eti'� . .+..., +..,..,.,,,, AlwaY ..... " .i' ig r r i-- lr f;` r`"--,—:, "-.--,_,.. '::.uy..., S,. Fir" DESIGN .'--1- ET r t .I 1.E P o---';;t it ', ae.• � 4.".ti'r.•..+.. .......�h....e ..�+.. "� � w+y ilt ar,4 w t4R vSL) ..w...,,,uy„ ..a..��-°�`•+~'+�..,.,,,, •..'•.....m'h. uur.rr.ryw..s t •rr ,s.e:..oa ,.v'..+.. ..,.r,rlr.....lTw....,M:5.5.: -......., rw"�^•'ti Y '�...�� , +s1. '. Sw.��.►i.10i 1 __. "r'�•►..'e".ir..,.,...1.IiPitil nos le ...,tia.� city- '..".".-----.....wand \\ .0,0*.. - '„' -1 _`...-- ' , =•-_ .___A wt ire.1.rk Cavil,Di Contraction i. L..s .r ,.Lr...w ..... �..... . 1/ 5kb;.''.'—.,'.wlr4. t... 7-.:.,:r-hn :=7:7y-.��:..+++ --*V 1r s.m b w- hw,4•d,..b..r.« •'.r+�" '`Mr w+ '^,z ' .�. 1.---7,.::::;:-.":7,-.".:-- • / •.Y.i_1 , • }k i(.6 jl • IW ..MrW.Tl,.I- _ .-- x,lv. n ., i.e � ` I'•CV r ::Z r..'.."''.....'.... •w.,...'..,.ill r ac ,� ,aal.,rr c z p' -. , _ ., ,, - Niplipirr, -:.:4 vaildigitip-,,,,.::: - --:,tot 7 f BEACH ,. t f n 1r F y h 4 l'"y a t ,R�A 4-t a r. a Project Name: Palmetto Expressway and Okeechobee Corridor Design and x Construction Projects " Project Description: In 2005, QCA was awarded this contract to provide in-house communications ��o ,f f and public information consulting services on a series of major expansion and • �` reconstruction projects along the SR 826/Palmetto Expressway corridor. QCA ' was responsible for managing all public outreach on numerous F ,.. Brous desi n and ,.�-, construction projects along SR 826/Palmetto Expressway and Okeechobee Road in Miami-Dade County, including Palmetto Expressway Expansion Section 2 Design/Build Project and the Okeechobee Road Depressed Section. Role of the Firm and Responsibilities: While serving on this contract,QCA staff handled some of the most challenging reconstruction projects in the District,including several reconstruction projects along SR 826 from NW 36 Street to SW 72 Street. The project also included installation of Intelligent Transportation Systems along SR 826 and a one-of a-kind Design/ Build project on Okeechobee Road known as the"Depressed Section" As the prime consultant,QCA provided a Projec Manager,one in-house Public Information Specialist(PIS),an Assistant Public Information Specialist(APIS)and a Graphic Project Designer. Our services included: developing and implementing Community Awareness Plans,creating a project-specific website, developing a project logo and all collateral materials in English and Spanish, creating and maintaining poject databases,and coordinating and facilitating public meetings.The full-time,in-house PIS was responsible for managing g all project day- to-day activities on these projects including answering and tracking all inquiries;managing and tracking all issues through hay to resolution;crisis management,which ranged in scope and scale from utility service interruptions to construction delays an major incidents. The PIS attended project progress meetings and kept y and the project team apprised of public information issues on the project, distributed project information using a variety of methods including as f>�ea-P--arse kfxrom_aKm�e;a door-to-door, email blasts, and web based newsletters (via constant °' �'� j'y"^'m*a Avenue SR''°'' contact). The APIS conducted surveys and assists the PIS as necessary mg, a mr mp,-. to coordinate and facilitate the development of CAPs,public meetings Praeaa.en�ew � � and special events. Under this contract QCA staff coordinated several Y""'M.rY..-'°'...'--" 6�.....dpw....Tr..Y.Yi.Y. ri-t7- :::YgYy..�AryYar 1=7:arrs•.r.. .r'.-'...Y memorable special events,including the Okeechobee Road Depressed �.d a_.�a-.�.�Y ,>,�....vtal •arwia..raa...Mr.O.d.l.a.. •...Yi.daa.i.tlr...O�M. Section"Appreciation Ceremony"and the SR 826-836 Groundbreaking - -= "" -=4r=•==:-' Event,which was attended by former Florida Governor Charlie Crist and C.--- •State Secretary of Transportation Stephanie Kopelousos,as well as many ,�-�- .�- "�- 4 Project Phases , E s 1 i other federal,state and local dignitaries. «--�_ nrsertd.wr.tl. 4...M N.Sato,F... ate: ,°^ -.+e' •�wr.e'.. �'Y'�w....r'Y•r�r..,. Pongt yMgrs is Traffic Flow .a�� ••w.....,,,a^ '... s•gunEatl nrm.,.o IIi.OVV d....Yi.Yt.edTSr POII.I. � = Agency/Client: • -:•-•-°- ---r7:' -""*—•-= . Florida Department of "°""""""� ' "'°': �""r = r...._ .m.r.da:u.au.�rr..wr rwdif... ,tip�•�i wr'►r,a.��-..v. Transportation,District Six °t°"'"°`"""""° fa°a.sxu t...n+/�o+r "•••.•+..-,w..r 'rr. ar „` Agency/Client Contact Name: Maribel Lena,Public "°"..-Y. r�,.•.� ..1,41Ttpa • .``""'' • Information Officer,FDOT, `"t" :°=~ •w"w-r.•--•r• i..l tiww °q"'••w. District Six Agency/Client Contact Phone: (305)470-5359 ' ' -..= -..._.._, _._.._.._-,_ Agency/Client Contact Email: Maribel.Lena @dot.state.fl.usy�'"'� Length of Service: July 2005-June 2011 Terms of Engagement: , 1. i ' • o QCA was contracted directly with FDOT for a o term of three years with the option of two one- { Z year renewals,which were awarded to QCA. u_ oe 1 Y BEACH - ,, � r t ; t' P + > may ai 7� ' { 3 - Project Name: 95 Express Phase1 : Project Description: r , 1 P QCA managed all public education and outreach on this pilot program to introduce managed lanes on 1-95 in Miami-Dade County. Role of the Firm and Responsibilities: On this project, QCA was tasked with leading a Public Involvement Team comprised of various related agency and project partners including: the Florida Department of Transportation; Miami- Y4^ Dade County MPO; Florida's Turnpike Enterprise; Miami-Dade County Transit; Miami-Dade Expressway Authority;South Florida Commuter Services;and the South Florida Regional Transportation Agency. QCA provided a Public Information Officer(PIO)and a Graphic Designer on this project. We were tasked with maximizing outreach and education efforts. As the project spokesperson QCA's PIO was responsible for coordinating directly with local business and civic organizations. She developed and presented project briefings to elected officials,chambers of commerce and stakeholders and managed all related inquiries and requests. QCA worked extensively with the Miami-Dade MPO,elected and appointed officials and the media. QCA coordinated and facilitated targeted media events,developed advertising and public service campaigns and developed print and broadcast messaging. We tracked claims,maintained detailed contact logs,answered questions that came to the project team through the 95express.com website and updated the website regularly. In addition,we managed crisis communications. As a result of this success,we have been awarded Phase 2,which is currently underway. Agency/Client: Florida Department of Transportation,District Six and Four Agency/Client Contact: Maribel Lena,Public Information Officer Agency/Client Contact Phone: (305)470-5349 Agency/Client Contact Email: Maribel.Lena @dot.state.fl.us Length of Service: F 9 November 2007-December 2010 ;� 93 E7LPRE3S `�""""° Terms of Engagement: QCA provided public information services to FDOT District Six through a districtwide contract. # PHASE �.: j. A�E x i 4,41;"‘ , .,.',,,7_, .,. :14...",7.i,''''''''114t,t11 1 . 4- ' ` '+i� 'r sop r�,. PHASE 1 i e - x +ry x , 9 � t ` cS vi 1 v 0 i 11.6 .„.„4,f...; cN . Z 95 EXPRESS a c. cacao LL -.1$ ' � � t. lir_ . -. , BEACH , _r.v.,,,,,,:i Y 1 x " , i 4 a a, e-. - Project Name: City of Panama Beach Community Redevelopment Area(CRA)Program ,.4, ,r Project Description: While The City of Panama City Beach was making a series of roadway r ",, - improvements to help enhance traffic flow through the rapidly growing area, QCA was in charge of all community outreach and public information. ;;,1' irk ,d a.b5, K� Role of the Firm and Responsibilities: QCA was tasked with keeping the public, media, elected officials and other stakeholders informed. Our deliverables on this contract included website design and maintenance(www.pcbonthemove. "xf' corn),presentation production,development of collateral materials,identification and notification of concerned and affected -,.: parties,creation of press releases,media information and public meeting coordination. Database management and public input management were also provided. QCA staff worked in close coordination with the utility companies in the city and county to ensure that residents were not impacted by service outages and to mitigate any other potential issues. Agency/Client: Dyer,Riddle,Milles&Precourt,Inc. Agency/Client Contact Name: Ben Faust Agency/Client Contact Phone: (850)640-3904 Agency/Client Contact Email: bfaust @drmp.com Length of Service: January 2006-August 2011 Terms of Engagement: QCA was a sub-consultant to Dyer, Riddle,Milles&Precourt,Inc.,to work with the City of Panama Beach. • CITY OF P.aNAN- I, I . } ,° ielu meets) > ortDz � Residential&Rt�y :a REDEVER.ORh,; iT a '. lions ,g N r 'ter. � , — A . , 1 ......-. ,...:. . . ,-:: „. .. 2_1_,Ii4b9.„4:0-1-;i- - t„--: . ,,.: , ,,. , _,... , , ,,, , t, _ . - . .. , . . .. , .......„ — - ,. . ..--.7 _` o . mot s Rw .i -£ :P L. b- CD 4Ir CN ,, Z ,i_ Li_ -, , _ .,. -,. , • - Nimp gipm. -L.Ii!''‘‘,.11.44444111h? k : BEACH ,,,,,k 1 .P t..x, 4, rya }k ...,,-„,44,,,;,,,,,,,,,, •f ♦ ,• i 1* �. `; Project Name: Cape Coral Capital Improvement Program t.41 K jP.r�c s„ Y a'r Project Description: When the City of Cape Coral undertook a city-wide,five-year roadway y . improvement program,Balfour Beatty Construction,the project manager for :i ; ' , the job,hired QCA to handle all marketing,media relations and community OF, outreach for this project. Role of the Firm and Responsibilities: Our efforts included developing and maintaining a project website and { newsletter,providing weekly project email updates,handling media relations that included press releases,guest editorials, on-camera interviews,call-in radio shows,appearances on local community TV programs,and more.QCA's public information officer was in constant contact with city and county officials and worked closely with utility companies to make sure that all project stakeholders remained on the same page regarding the construction progress. In addition,QCA created several PSAs to be used by local public access channels,containing information on the projects,as well as safety tips. QCA developed a branding campaign for this project,including a project logo,because we felt it was important that all projects associated with the overall effort be easily identifiable. As a part of the branding campaign,QCA designed road signs that were erected at all construction areas,identifying the project as part of the five-year program,and providing information via a"thermometer"on the project's completion status. QCA also produced fact sheets and flyers that were distributed door-to-door to neighboring residents and businesses,and produced a variety of display and hand-out materials for numerous public meetings,workshops, and open houses. Additionally,we have created presentations for local schools to provide information to students about projects,and to encourage them to consider careers in construction. We also implemented an active speakers'bureau and maintained proactive professional relationships with media in the area. As a result,there was a substantial amount of positive media coverage about the projects and very little controversy,despite the fact that the program included construction on every major corridor in the city. De!Prato Boulevard Agency/Client: Balfour Beatty Roadway improvement Protect Agency/Client Contact Name: Stephanie Smith Coral °� '�c.c 26.2009 Agency/Client Contact Phone: �'r""p (239)242-3218 ~P's`OFt'°c�rdeaPe Conn Five_y - P.aRaw.saMeur Byar Comhracrion is emu,"°�'PnmPsov.n.nt Boulevard ham Kumar per,m Ntt south d S.R 78/Pine Island '. Agency/Client Contact Email: srsmith@capecoral.net RoadTht P•olecc..„..�a[rpter acceu ham p south of Uoe Ceti.as wall as the"*"t":". !o.morn....Once...Pkma.dh emonn dOw lu4kR Length of Service: March 2005-May 2012 walb.consrdvedty- pc.Pe °aide"d Prond......cCa ......•N �7L"‘"""air Terms of Engagement: QCA was a sub-consultant to mph °- Balfour Beatty on this contract and r• ~�� area i pha,i � - '--� with the City of and 1p.l� +- . �'cc�, ° DEL P K,,—.q'DU „t ` Cape Coral. w�� r: �a t The P•a�act�. ,..;yn..t1.E'.sa .ii 1. _ cQ; and has rh p .._ _ , _ Gran --- - .- opening a^— .� Y _ y TM coal teat.:'K.•...�. .r I ,� hoch the,oath, 'ice �`1{,� .i laF' , c4 i ®s.....L4 J _ J a, i k v" 7 2u } } t / - y \ _ Del Prado Boulevard O a Roadway Improvement Project Baituur..iv 0 o a` fit. _ti?: Z7 ./..,.\t ! Ch. A...*. Conscr�tin M Ca,Cora/ 'P.rNc,;:r r�,rr.c, wR1fI1.. V fit ".7,, 44,7tfilant„,:litur - i".,-tmlig; ga -' ' BEACH . , ...,,,t r ,,,,,,,. ,,,.,,,,.„-:,',-.04 _, . ,-,.. .,,, ,,,,s4 ,,, ,,,-. . i. ,,, „,,,,,„:. .„,,,,,,..:. „, „,,.. .,,,,,...,,,, ,,,,,,, ,_,.,,,,,,..,i,s, .,,.,,,,,g,:, ,,,E..k , ,,,, ,.,...,:.:, Project Name: City of Doral Graphics and Marketing Services/Doral Trolley ,.",' Project Description: Since 2007, QCA has been supporting marketing of the city-wide programs 4, through Task Work Orders assigned to us by the City of Doral. r 1 ` , Role of the Firm and Responsibilities: QCA was tasked with creating system maps, a logo and various related Y' .,, informational and marketing materials. QCA's Project Manager served as the liaison between our in-house marketing and : # graphics staff and the City to create brochures, posters,signage, route maps and other similar materials. Additionally,we a provided a part-time Public Information Officer for the NW 107 Avenue Widening Project. For that project,we coordinated - and facilitated a public meeting, developed and disseminated project collaterals and updates, conducted door-to-door notifications,developed and maintained a detailed database and kept detailed contact logs. Most recently,QCA has been tasked with helping updating Doral's Trolley Brochure,route maps,bus shelter maps and other related collaterals. Agency/Client: City of Doral Agency/Client Contact Name: Rita Carbonell,Transportation Engineer Agency/Client Contact Phone: (305)593-6725 Agency/Client Contact Email: Rita.Carbonell @cityofdoral.com _ ..,:-�- Length of Service: November 2010-January 2015 DORar, Terms of Engagement: QCA serves on an as-needed �� ,i._1 • 'I 4 basis on Task Work Orders. We -r :: `°�" -=! ' _,- develop detailed scopes of ' di1 _ = work and budgets,which are " . submitted to the City for review ri;w1-- � .� c . _ , .. and approval. _",z.,,z,,w. - 4 pi fir' r 2 I l!ti ,'---4-,-.4 "*._2:1' ..-___,. 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Y. ..Y ' W I.. >V to h. .A rt.d1.y,.P.'awti .F.7:::`-'7:77Z:".1— •' =Z ry....•�y_►•.'�ffgffirlia .n •* . w�. . y��*�+,r. '�...rs.,, :4 ��=:.. Z ,...:7.7.,.,,, ::777,....?............,...w.-, =.. ... .as w_ .....w~ti ter..~-r"'r.�... bw...,.. : , , _ , , . . N, i= rigimpp7-- ': '-.44,..- .eytiniv."1"'-:: --<-"Z-1.1P BEACH ;41'1' a 3 Staffing Experience 4,;, 4, 4,44,:', y•,, 3 A Each member of QCA's proposed team has experience and P P p skills that add unique value to this contract. They are adept at 4,,,;, � ,,: ¢ meeting deadlines,managing changing conditions and accelerated schedules,and can handle multiple projects and tasks *It'F. F simultaneously. Tish Burgher — Project Manager _" ° f = Project Manager Tish Burgher has worked with public sector clients,including the City of Miami Beach, for more than 20 years. She is well known and respected among local leaders,residents,businesses and '', w ` stakeholders. She possesses extensive knowledge of the City,its policies and procedures;has ",. unparalleled experience in the region;and has established working relationships with community r' r J ; , leaders and governmental agencies. Ms.Burgher has over twenty years of experience working for public '-0' sector clients on a myriad of public relations projects. Project: Districtwide Public Information-FDOT District Six Description and Responsibilities: Ms.Burgher served as the Project Manager and Senior Public Information Specialist for this districtwide construction contract in Miami-Dade and Monroe counties. She worked directly with the District Six Construction Public Information Project Manager Kathy McLendon and the District Six Public Information Officer Maribel Lena and all related project managers and personnel to oversee staffing,budgets and timelines on all contract tasks. She was responsible for Quality Assurance/Quality Control and managed the development and implementation of project-specific Community Awareness Plans,assisted with the coordination of public meetings and oversaw all staff assigned to this contract. She has worked directly with the Project Manager and Department staff to improve and streamline processes implemented for public information and public involvement and has helped develop a number of tools and resources to ensure consistency of performance for all construction public information staff. She has extensive first-hand knowledge of the various publics the Department serves and can work with her staff to assure that all public information efforts meet established goals and objectives. Agency/Client: Florida Department of Transportation,District Six Agency/Client Contact Name: Kathy McLendon,Construction Public Information Project Manager Agency/Client Contact Phone: (305)640-7437 Agency/Client Contact Email: Kathy.Mclendon @dot.state.fl.us Length of Service: May 2006-April 2012 Terms of Engagement: QCA contracted directly with FDOTfora term of three years with the option of two one- year renewals,which were awarded to QCA. Project: SR 826/Palmetto/Okeechobee Corridor Design and Construction Projects- FDOT District Six } Description and Responsibilities: Ms. Burgher served as the Project Manager and Senior Public Information Officer v for the SR 826/Palmetto Expressway design and construction projects including the SR 826 design/build Section 2 project v in Miami-Dade County. In this role,she was responsible for coordinating with elected officials,stakeholders and agencies. She managed the development and implementation of project-specific Community Awareness Plans and coordinated and 0 N d Z 0 V. .. •,, " ' '" $ e- ek o lZot li l ' i11yA r" a r....•f~ Ilp Ys. 0 . BEACH `ice ,j ,,,,,,,,..„ . r : , e 4, fr 4s. 14 ':a d1 lt. 4;; ° facilitated public meetings. She served as the"face of the Department"and worked directly with the District Six Design '�^" y, Project Manager and Public Information Officer,managing all public inquiries and maintaining project files to assure a smooth . F q� ,:A. transition between design and construction. She also managed project-related budgets and timelines and special projects :F'�` F assigned to her through this contract. She worked directly with the Construction Project Manager on all public information , ,ad matters,handled all media requests and facilitated the resolution of all public information issues and concerns. { °�, Agency/Client: Florida Department of Transportation,District Six '� t ;4 ; Agency/Client Contact Name: Maribel Lena,Public Information Officer ':p '� Agency/Client Contact Phone: , ', (305)470-5349 � Agency/Client Contact Email: Maribel.lena @dot.state.fl.us 3 . yy Length of Service: July 2005-June 2011 Terms of Engagement: QCA was contracted directly with FDOT for a term of three years with the option of two one-year renewals,which were awarded to QCA. Project: Miami-Dade Aviation Authority Strategic Master Plan Study Description and Responsibilities: Ms.Burgher served as the primary local contact and coordinator for passenger surveys at Miami International Airport. The data collected from departing and connecting passengers was integral to creating the airport's Strategic Master Plan. With the support of QCA staff,more than 3,500 surveys were successfully completed. She also managed QCA staff to coordinate and facilitate three separate stakeholder workshops that were conducted for this study in summer 2011. Agency/Client: Ricondo&Associates,Inc. Agency/Client Contact Name: Pete Ricondo,Senior Vice President Agency/Client Contact Phone: (305)260-2727 x251 Agency/Client Contact Email: p_ricondo @ricondo.com Length of Service: April 2011-January 2012 Terms of Engagement: QCA was a sub-consultant to Ricondo&Associates,Inc.for the Miami-Dade Aviation Authority. Project: FDOT District Four-Palm Beach Description and Responsibilities: On this contract,Ms.Burgher served as the Project Manager and Public Information Officer for construction and maintenance projects in District Four's Palm Beach Operations Center. She was responsible for developing and disseminating all project-related collaterals, coordinating and facilitating all public meetings and special >; events,working directly with local officials and stakeholders to keep them informed about projects in their community and Nr updating the website,which was created by QCA,for the operations center. She drafted and distributed weekly media releases and traffic advisories and oversaw the timely resolution of project issues. 0 N o Agency/Client: Florida Department of Transportation,District Four Z a cc ;Al 416r(MV 777 " BEACH y.E "*: t,4- a. Agency/Client Contact Name: Barbara Kelleher Public Information Director Y Agency/Client Contact Phone: (954)777-4090 4 Agency/Client Contact Email: Barbara.Kelleher@dot.state.fl.us ' Length of Service: September 2007-January 2009 Terms of Engagement: QCA was a sub-consultant to Target Engineering on this contract. 'f Project: FDOT Miscellaneous Districtwide Communications Description and Responsibilities: While working for MRD Consulting, Ms. Burgher served as the Senior Public Information Specialist on the first in-house Miscellaneous Districtwide Communications Consultant contract,working with the Public Information Office and the Construction Department to develop and implement public information tools,procedures and protocol. During this time she worked on numerous high profile projects in design and construction including:Biscayne Boulevard Design and Reconstruction; ITS Implementation Projects in both Miami-Dade and Monroe County;the NW 2nd Avenue Bridge Replacement Project in downtown Miami;and the Alton Road Improvement Project,in Miami Beach. She served as the media spokesperson on all of her assigned projects and was responsible for developing and implementing Community Awareness Plans.She made presentations on behalf of the department and coordinated and facilitated special events and public meetings,working with the Department's Project Manager to develop staffing plans and budgets; and managing the timely resolution of public information issues on all of her projects. Agency/Client: Florida Department of Transportation,District Six Agency/Client Contact Name: Maribel Lena,Public Information Officer Agency/Client Contact Phone: (305)470-5349 Agency/Client Contact Email: Maribel.Lena @dot.state.fl.us Length of Service: June 2000-December 2005 Terms of Engagement: MRD was contracted directly with FDOT for a term of three years with the option of two one-year renewals,which were awarded to MRD. lf q,a....w V _ _ O N s b V .._ "9G)cT'-"ieiRa•M-e..e---�m+..-...`+T .z...:w..._... -y."-�v...g..v,.vr,'is...N...w.np....... sn,y„w,wspYre ��YI BEACH :.• • ,44,:v too :,....,,,,,„.„,„:1,1; ,v,tt rx-=-,,,' A Yaisel Gonzalez — PuDlic Information Officer y A ,4 r r. k ()CA's local public information team is comprised primarily of Miami-Dade residents,most of whom are : .# a :, bilingual(English/Spanish),who can communicate effectively with the public and possess tools, r, techniques and the experience to meet the needs of this contract. Proposed Public Information Officer Yaisel Gonzalez is currently serving CIP on the Venetian Islands Capital Improvement Project. She is well x : <;, versed in communication tools that are unique to CIP,including the CIP website. She has proven �' , expertise in collateral development and production,event planning,and website management and is w s able to translate technical concepts and terminology into plain language. lit .,_ ,„..,- ..,,, lc! Project: City of Miami Beach Capital Improvement Projects Office/South Pointe Ill,IV,V Description and Responsibilities: The South Pointe III, IV,V project is a right of way improvement project,which aimed to improve the South Beach corridor by providing improvements such as: watermain and service replacement, stormwater drainage installation,reconstruction of roadway,sidewalk replacement,curb and gutter installation,decorative lighting installation,and landscaping and irrigation. QCA was selected to provide public information and outreach services on capital improvement projects for the City of Miami Beach. Ms.Gonzalez served as the Public Information Liaison on the high- profile neighborhood capital improvement project in the City of Miami Beach:South Pointe III,IV,and V in 2014-2015. She was responsible for providing day-to-day coordination between affected stakeholders and the project teams. She provided translation and interpreting services and developed a wide array of project collaterals including bilingual construction advisories and fact sheets. She tracked,helped resolve and documented issues in detailed contact logs,which were provided to the project team fortimelyfollow up. She coordinated and facilitated communication between stakeholders and the project team. Often times she would meet with residents and businesses to coordinate construction impacts and cooperation and provide them with project information. She performed field visits and reported status updates back to the project team, coordinated with contractors regarding work that affected the public and communicated with the project team and inspectors on issues of concern. She was the liaison between the City staff and stakeholders and managed a 24/7 hotline for the project. She also updated the City's website. Agency/Client: City of Miami Beach Agency/Client Contact Name: Carla Dixon,Capital Projects Coordinator,City of Miami Beach,Capital Improvement Projects Office Agency/Client Contact Phone: (305)673-7071 Agency/Client Contact Email: carladixon @miamibeachfl.gov Length of Service: October 2010-January 2015 Terms of Engagement: QCA began the Public Information Outreach Services on Right of Way and Facilities Construction Projects contract as a sub-contractor to TransFlorida;the contract was later transferred directly with the City of Miami. Several projects were completed under this contract. Project: City of Doral Trolley 0 v Description and Responsibilities: The City of Doral has provided QCA with multiple marketing and outreach tasks. L6 One of the main tasks is the City of Doral Trolley Project, which provides riders with an extensive list of routes and stops o throughout the Doral area,free of cost. The project aimed at increasing trolley awareness though marketing materials,such as N O Z #s f — y.ter, a ^� 1k w .t'�s 7Fi: iti, . , v B EACH 04 h t"pLK, h Z YY ,r i 1* n r i f 'Rhr Y,..,A 3 a rider's pocket guide,shelter posters, '`. 9 p trolley informational sings,and other marketing materials. QCA created an innovated _,`'-- and praised 3D map for this project,which was used on all of the collaterals,including trolley shelters. As Project Manager,Ms. Gonzalez was responsible for working with staff from the City of Doral and ACA's graphic team to develop various collaterals for A° r the City's growing trolley service in 2014-2015. QCA was responsible for the original branding and advertising materials for the Doral Trolley and has updated information to introduce expanded schedules and routes. We also developed informational -},> �` 4 signage for several trolley shelters located throughout the City. Ms.Gonzalez worked effortlessly and successfully with City 1 - f staff and the design team to incorporate the client's vision into the design. She also meticulously quality checked all the work -' before each submission was made. Ms. Gonzalez paid close attention to detail and deadlines,submitting final collaterals aterals tiµ. before due deadlines. ,}�, ti,kt Agency/Client: City of Doral Agency/Client Contact Name: Rita Carbonell,Transportation Engineer Agency/Client Contact Phone: (305)593-6725 Agency/Client Contact Email: Rita.Carbonell @cityofdoral.com Length of Service: November 2010-January 2015 Terms of Engagement: QCA serves on an as-needed basis on Task Work Orders. We develop detailed scopes of work and budgets which are submitted to the City for review and approval. Project: FGT Phase V Hydro Test Description and Responsibilities: By federal mandate, Florida Gas Transmission Company tested 10.2 miles of natural gas pipeline using water,as part of Phase V project in Miami,Florida. The pipeline for this phase runs primarily underneath the SR 826/Palmetto Expressway. As the Public Involvement and Outreach Manager,Ms.Gonzalez coordinated and facilitated numerous meetings with affected agencies, elected officials and stakeholders in 2014. She managed all outreach and ensured the affected public understood the project needs and benefits. She documented public outreach in detail during this project and created collaterals,such as press releases and a fact sheet,to name a few. She also,produced PowerPoint presentations specifically for each meeting that took place with elected officials and agencies. She successfully communicated prompt updates to the media, agencies, and stakeholders regarding test results and traffic impacts. Ms. Gonzalez was on site for each overnight test that took place. She was available to respond to resident concerns in both English and Spanish and prepare on-the-spot communications given the results of each test. She coordinated with Miami-Dade Transit regarding closures and affected bus stops,and communicated with the Florida's Turnpike Enterprise with regards to electronic signage coordination. In addition,Ms.Gonzalez created and managed a 24-hour hotline for the project. Agency/Client: Florida Gas Transmission Company Agency/Client Contact Name: Julio Boucle,Project Manager } Agency/Client Contact Phone: (305)262-7466 Agency/Client Contact Email: julio.boucle @aecom.com Length of Service: January 2014-August 2014(Phase V) 0 N 6 Z 0 L.L. ee QM i �W"'""' 7 r . 1. ` , - ti. * : . —f, {,�'@° r .x. , BEACH tit r j '; F Ri^ }+rye''.P, 4"may a° X-, en� ? ` Terms of Engagement: URS Corporation was directly contracted by Florida Gas Transmission Company 7-100,r.c i.: * S for this project. The project had many phases under the contract,including this S::.' �C particular phase. _yyy i 04.10 :," #; Project: Florida Department of Transportation District Six,I-95 PD&E Study z r .' Description and Responsibilities: The project provided widening and improvements to the busy 1-95 corridor to , ,: --- maximize long-term capacity needs,long-term mobility needs,travel reliability and travel options for drivers. As the Utility Coordinator for this Florida Department of Transportation(FDOT)PD&E Study,Ms.Gonzalez was responsible for coordinating ',--,, and communicating with the utility companies in 2013 on behalf of the project team. Ms.Gonzalez reached out to utility companies to inform them of the project and the possible impacts to the utilities affected within the corridor. Ms.Gonzalez drafted email correspondence and documented communications with each utility company,submitted project plans showing utility locations and explained plans to the utility contacts. Often,Mrs.Gonzalez would request information from the utility companies,such as verification of utilities within the corridor. In addition,Ms.Gonzalez requested cost relocation estimates. Agency/Client: Florida Department of Transportation,District Six Agency/Client Contact Name: Julio Boucle,Project Manager,URS Corporation Agency/Client Contact Phone: (305)262-7466 Agency/Client Contact Email: julio.boucle @aecom.com Length of Service: October 2006-April 2013 Terms of Engagement: URS was contracted directly by Florida Department of Transportation,contract ending in 2013. ti f r,:,"s � i ,* , 1.;,‘ ...,,,1 --; iqy -,, $ o N O Z 0 1 . - _ 1 BEACH t. tos,, .. ,, 4.„ ,„,,,,i, 23,:*,:it , , ,,,,,* ''4",:':K # A 4 • 4 4 ,.:t yd 'i' ' ,` Maggie Bruno — Public Information Officer Maggie Bruno is a seasoned communications professional with a background in developing and v�^v managing public information programs. Her energetic and creative spirit brings life to community d ': Y} x ' outreach,marketing plans and special event planning efforts. A long time South Florida resident,Ms. y M 4." s .u.n. , Bruno is knowledgeable of the culture and challenges that come with construction projects in the area• $ She is successful at establishing relationships with elected officials,agencies,and stakeholders. y A-;0 1 7 aa, A .- Project: FDOT District Four,I-595 Express Corridor Improvements v a... Description and Responsibilities: The 1-595 Corridor Roadway Improvements project consisted of the reconstruction and widening of the 1-595 mainline and all associated improvements to frontage roads and ramps from the I-75/Sawgrass Expressway Interchange to the 1-595/1-95 Interchange, for a total project length of approximately 10.5 miles. A major component of the project was the construction of three at-grade reversible express toll lanes to be known as 595 Express, serving express traffic to/from the I-75/Sawgrass Expressway from/to east of SR 7,with a direct connection to the median of Florida's Turnpike. The project was implemented as a public-private partnership between FDOT and a private concessionaire to design,build,finance,operate,and maintain the roadway for a 35-year term. As Public Communications Manager representing the concessionaire,Ms.Bruno was responsible for developing an effective public involvement program that required assembling a selection of strategies to meet the needs of the project. She provided support to the Department's public information consultant and the Florida Department of Transportation(FDOT) in the implementation of strategies and public involvement efforts. Critical to the success of these efforts,Ms.Bruno administered a customer relations program to help address ,, • the publics concerns and issues. She worked with FDOT consultants and contractors to establish clear measurable ,.., . goals and objectives for improving communications,public - per ja'w involvement and outreach activities. These efforts ensured consistency of information being disseminated to the public, „., a stakeholders and the media. Ms.Bruno was responsible - -- 1tzy ____- for Quality Assurance/Quality Control and managed the development and implementation of all the third party property damage claims. She also worked with the FDOT project manager and the contractor to ensure all license agreements were in place and were adhered to. She served as spokesperson for 1-595 Express,LLC;and prepared and organized press releases and press conferences,as well as provided inter-agency communication. Agency/Client: Florida Department of Transportation/CAP Engineering Agency/Client Contact Name: Barbara Kelleher,FDOT District Four Public Information Director 0 Agency/Client Contact Phone: (954)777-4090 4v Agency/Client Contact Email: Barbara.Kelleher @dot.state.fl.us Length of Service: April 2009-July 2014 o Terms of Engagement: Maggie Bruno was the sub-consultant to CAP Engineering who was the sub-consultant to the Concessionaire,1 595 Express,LLCforthe duration of the project. 0 Z a ac c 28 4.r .:.�d,t r ! 1 ,.. �.RC _ ." + M _ BEACH .,,t,,,, ,_,.,filg,i,.. s�- t f xF:" R'µ _, i.,:el a ,c,:'] "P" Project: r J ,, i��A Miami-Dade Expressway Authority(MDX)-Multiple Projects '' Description and Responsibilities: As Public Communications Manager, Ms. Bruno worked with MDX directors, board '',Y.f 1 members,consultants and contractors to establish clear and measurable goals and objectives for improving the Authority's . v '' communications,marketing,advertising and public affairs/activities. Her responsibilities included planning,managing p P 9. 9 9 and , '+' V coordinating countywide comprehensive communication programs, campaigns and activities for the Authority. Ms. Bruno „ '�, ;{ , oversaw the marketing department and managed the communication and public involvement consultants,contractors and y vendor contracts. She maintained fiscal responsibility for the communications department's$2 million budget. Ms.Bruno 4 coordinated communication activities between MDX and the public,school groups,civic and professional organizations,and industry vendors. She served as spokesperson for local, national and international media; prepared and organized press - releases; met regularly with representatives of the media to conduct briefings and background sessions and coordinated the production of the agency's documentary film. Ms.Bruno also prepared presentation materials,executed speeches and public speaking engagements for MDX staff and Board members;assisted in coaching staff,board members and consultants on handling media and public speaking engagements. In addition, Ms. Bruno worked very closely with Florida's Turnpike Enterprise and developed a series of SunPass campaigns that included TV commercials,billboards,radio spots,print advertising and extensive outreach. Agency/Client: Miami-Dade Expressway Authority(MDX) Agency/Client Contact Name: Javier Rodriguez,MDX Executive Director Agency/Client Contact Phone: (305)637-3277 Agency/Client Contact Email: jrodriguez @mdxway.com Length of Service: April 2006-May-2008 Terms of Engagement: Contracted as a direct hire employee with MDX;managed multiple projects as they were tasked. Project: Rideshare Commuter Assistance Program/South Florida Commuter Services Description and Responsibilities:p p South Florida Commuter Services is a regional commuter assistance program that serves Miami-Dade,Broward,and Palm Beach counties in South Florida. Funded by the Florida Department of Transportation, the program is dedicated to improving South Florida's traffic congestion through many services that promote alternatives to single occupancy vehicle travel.Ms. Bruno served as the Project Manager for the Florida Department of Transportation (FDOT)Rideshare Commuter Assistance Program from 2001-2003 and was Executive Director of South Florida Commuter Services(SFCS). She developed, negotiated and oversaw sub-consultant contracts with projected yearly budgets ranging from$500,000 to$2.5 million. She spearheaded a series of rideshare campaigns that included TV commercials,billboards, radio spots,print advertising and extensive outreach. Agency/Client: Florida Department of Transportation Agency/Client Contact Name: Larry Merritt,Passenger Operations Manager Agency/Client Contact Phone: (954)777-4683 `t Agency/Client Contact Email: larry.merritt @dot.state.fl 0 Length of Service: July 2001-December 2004 `V Terms of Engagement: Parsons Brinkerhoff(PB)was a consultant to the Florida Department of Transportation ° Z for the duration of this project. cc n :4c - 7. 1 i` 7‘ x'Q i- M'wn;:.: .'7 ::"54 7 ' .: ' BEACH Q l,- i� e.,, Qualifications i,-„,,,t., ,,,.,,,,k:; of the Proposing Firm ,„:,,,,,,,.:* A shared history. For 20 years,Quest Cor Corporation of America(QCA)has met the public information public outreach and community iiit F` 'A ;, awareness needs of public sector clients statewide.A DBE,M/WBE and SBE-certified communications firm serving Florida since 1998, :i„ QCA's is likely the only communications company that has assisted similar projects throughout Florida.We are the largest firm in Florida i N`"m'dedicated specifically to raising awareness and getting community buy-in and support for major capital improvement projects.With nearly 1.. ,, 50 associates statewide—and eight in South Florida—QCA has the resources,expertise and dedicated management to successfully continue , ` , �, serving this contract. `" � LT 3Y' ':, �k'; . T �' There is no substitute for hands-on experience.QCA is currently supporting the City of Miami Beach Office of Capital Improvement '' Projects(CIP)on the Public Outreach contract awarded in 2012. If hired,our experience working with CIP would enable continuity,while T' eliminating the learning curve other firms might experience at contract start.QCA staff work side-by-side with CIP and project personnel on . , daily tasks,and collaborate with the Public Information Specialists on high-profile construction projects with demanding public issues.QCA's knowledge of the City's Capital Improvement program and project histories gives our team the unique capability to be effective from contract notice to proceed with no ramp-up time wasted. A sum greater than its parts.QCA associates have impressive communications experience.In particular,our South Florida team shares deep levels of expertise in communications strategy,public meetings,crisis management,website development,maintenance and metrics/ analytics.Our institutional knowledge of the City's policies and procedures is extensive.Our in-house capabilities include:market research; surveys;special events;public meetings;media relations;fliers,newsletters,legal ads and other marketing collaterals;multi-media tools and videography;email promotions;social media and website design.Our clients,and employees,benefit greatly from the QCA mandate for internal collaboration. Atried and true approach.QCA understands first-hand how a proactive,grass-roots approach can quell public anxiety about construction impacts and help people support ultimate project benefits.Our strong ties throughout Miami Beach's communities are often fundamental to successful positive public perception.QCA team's ongoing efforts inform residents,businesses,neighborhood associations,business and civic groups,faith-based organizations and the media.And we do it well in advance of project impacts and changing traffic patterns.Our commitment to communicating construction and traffic impacts,answering questions,helping to resolve issues and documenting public interactions fosters greater trust and support for your projects.Informed community members are less likely to elevate issues to elected officials and the media. Proven process.Our team uses the same process on each project:community inventory of affected stakeholders,early identification of potential issues,coordination with Production and Right of Way staff,development of the Public Information Plans and constant meaningful communication with all stakeholders involved.We work with the CIP Project Manager to develop project-specific outreach strategies to inform the public.We understand that projects and priorities shift and take great pride in our ability to adapt to meet changing demands. Client-focused and customer-service driven. Our management approach is based on defined roles and responsibilities, and a comprehensive understanding of work scope,client needs and objectives.Construction phasing,traffic control plans,and vibration and noise studies are just a few components of construction projects that we may need to communicate to the public.QCA team members have the industry knowledge and communications abilities to translate even the most complex construction processes for general public consumption.The proposed team confidently handles multiple projects and tasks,meeting deadlines,and managing changing directions or accelerated schedules.Our detailed and comprehensive documentation has been an asset to our clients in significant claim and potentially litigious situations.We listen intently to client direction,communicate openly and work hard to exceed client expectations. c � `q►rw = BEACH i*Vil Zf Community-minded.The QCA team has a true understanding of the Department's customers and other target audiences.Those who s. h f drive roads,and those who live,run businesses or provide other services along these roadways.The QCA team maintains numerous working relationships with businesses, residents, community organizations and City of Miami Beach government officials. We understand the h*11; r � r City's vision and mission and can articulate these clearly to your customers.Most importantly,our team members understand the diverse � +r� communities the City serves. Capital improvements transform communities. QCA knows the importance of public information. We have enthusiastically ti promoted more than a thousand projects.On a daily basis we build community awareness of the benefits of major infrastructure and capital P P J Y Y major P 1 14 improvement projects. QCA believes in the power of these projects to positively impact nearby communities by improving the quality of life and helping the City's economy grow and prosper. I Z4'3 =: Always looking for new ways to serve.QCA will work with the City and CIP to develop and produce success videos which can be posted on the City's website,Facebook,YouTube,etc.We can support the City on high-profile events and we look forward to expanding the ways we assist CIP to enhance public communications through impactful and engaging social media and other communications channels. Got Creative?QCA's award-winning,in-house creative services department has helped many clients use an array of multi-media platforms to reach target audiences. From animated,multi-media presentations to television commercials.We have created numerous eye-catching tools including print ads,fact sheets,public meeting notices,commercials,radio ads,newsletters,web banner advertisements,interior bus designs,displays and promotional giveaways.Our designers are skilled in various software applications and computer systems,including: InDesign,Quark Xpress,Illustrator,Photoshop,Acrobat Professional,Dreamweaver and Cold Fusion. Resources and Locations: QCA is headquartered in Land 0'Lakes,Florida with a full-service office located at 6625 Miami Lakes Drive, Suite 320,Miami Lakes,Florida 33014. The Miami Lakes Office is a full-service office with a computer work station and printer/scanner, copier,fax machine,conference room, internet,receptionist and administrative staff.All proposed staff members are equipped with smart phones,laptop computers and wireless capabilities.All are trained to utilize the latest tools,techniques and technology to assure that they can support their contracts effectively and efficiently.The office is 14 miles from the District Six office. Our corporate office is staffed with the executive team,our marketing and creative services department,and administrative staff.All contract accounting and administrative functions are performed by our highly-qualified administrative staff located in the corporate office. The corporate office has 16 complete work stations including three full work stations dedicated to the marketing and graphics department. All stations provide the latest computer software for the various tasks performed in that office.All stations have full internet capabilities and all staff members are proficient in the various hardware and software that allows them to excel in their role supporting the organization both at the corporate office and in all of our local offices. Our in-house creative services department is equipped with all the necessary equipment and technology to provide complete in-house turnkey marketing,advertising,graphics and web services. QCA is a trusted,reliable firm.QCA has become a national company and is proud to be the largest communications firm specializing in supporting similar projects in the state of Florida-a DBE,M/WBE and SBE success story.Our people,expertise,sound financial management and core principles have helped us to weather the many challenges facing small firms over the years. Transforming a New Generation.For 20 years,we have enjoyed partnerships based on trust and respect.We have served clients in South Florida since 2005,assisting and informing the public of critical projects,compiling project information for media requests and providing liaCA .y ` S , w �r 4�, -•- • BEACH v 5t ?. FPaft N: „t,;�., consistent service.We are here for the next 20 and beyond. ,4,-k QCA works well within agency budgets,shifting priorities,public accountability and governing policies.Our management approach is based .,1 on clearly defined roles and responsibilities,clearly understanding the work scope and our client's needs and objectives.We communicate PA:4'. `.4i. ,.. openly;listen intently to client direction;and work to exceed your expectations. h ,, it QCA Project Manager Tish Burgher and the corporate staff are thoroughly engaged in each contract and monitor tasks, costs and staff *',; ,toppit o on a daily basis.We conduct Quality Assurance/Quality Control meetings with CIP Project Managers regularly to assure all work is being kit.: nyt completed in a timely manner that our assigned personnel meet the City's high standards. cKT '{4"W v. k rrFpti E4 .i_e ,.M y a Ensuring Budget Reliability: QCA adheres to strict financial accounting practices.Our internal auditing system allows us to monitor ;.�': task assignments,develop realistic budgets,track and forecast labor and direct costs and adjust resources when needed.QCA can generate •. weekly financial reports,maintaining an accurate picture of contract progress and costs.All costs will be discussed with and approved by City ,'42:` staff prior to expending funds.QCA holds monthly internal contracts meetings.These meetings include upper management levels at QCA. During these meetings,the PM reviews the hours and expenses in the current task,reviews upcoming needs and activities and discusses the budget to ensurethatwe are maximizing service and minimizing costs.QCA's financial stability and extensive resources allow us to financially support these activities when appropriate and previously approved by the Department. Ability to Meet Schedules:QCA's PM and PIO will meet with CIP's Project Manager regularly to establish realistic and reliable schedules for project kick-offs,project team meetings,deliverables,and other activities that might be required to meet the specific needs of assigned construction projects.Should it become necessary to revise a schedule for any reason,QCA's PM will immediately notify the CIP PM to get approval on proposed changes. Means of Coordination and Communication: The key to successful communications is being available,open and flexible.Ms.Burgher is dedicated to her clients and understands the importance of her responsibilities.She has established trust and developed relationships within the City that ensure open lines of communication and timely action for every project. Ms.Burgher will be available to respond to the needs of the CIP 24/7. For this contract,she will meet with the CIP's PM at least once a month to review contract expectations,discuss staffing and resources, and go over invoicing,service and product delivery,and special needs. She // hrou hit oil, QCA remains the is available to meet with the PM at any time and is committed to in-person meetings within one hour of being requested. high--quality and low-maintenance public information provider. As Service Reliability:Three core values distinguish us from other companies always, we are committed to do and define our corporate culture: open communication; accountability; and whatever it takes to giVe you he responsibility. QCA has never been terminated by a client.Our clients return to us again and again because they know they will get consistent and reliable top-queih ty, personal service you service.We use internal processes and client feedback to assure exceptional have come to,expect from QCA. service. QCA has the necessary resources to provide reliable and consistent service on this contract, with a local staff of eight, a statewide workforce of Thank you ©r allowing US the nearly 50,we can"rally the troops"as required to fulfill all tasks for this contract. opportunity to express our sincere desire to continue to support the City of Miami Beach. We stand ready to continue to serve." -Sharlene t.airscey Q,vrer/President,' CEO • Y ,- '4 it t w 1%, ,.;&., •te e t r. BEACH , .. ' -,:,,,,,,.-..v. ,2,,,,, ,1.44,:"' (.?:". Project Name: City of Miami Beach Public Information Outreach Services on Right of Way and Facilities y `33 41,417.t.4 Construction Projects/Venetian Islands '.4.1.;:',. .iii, .: ' ` '` Project Description: Since 2013,QCA has provided public information and outreach services on capital improvement projects for the ,`.',i y*: 4': ,1 City of Miami Beach. The Venetian Islands Neighborhood Right of Way Improvements Project involves improvements to San Marino Island, ¢k` i :° DiLido Island,and Rivo Alto Island. The scope of work includes,but is not limited to the replacement of the water mains and services,new r: x'`' stormwater drainage system and pump stations, reconstructing the roadway, A: ,,• iI'„: replacing sidewalks, new valley gutters and the installation of new pedestrian ,„s. n,; li htin and landscaping. .. .. s,, ,,, g lighting a ---.._ ', � ' - I 1:...- Role of Firm and Responsibilities: On this contract, QCA provides c a7 _ �: .r• one Public Information Officer (PIO), a Graphic Designer, an Assistant P1O, r _li .., Contracts Administrator and a Project Manager. Services provided include: +1 , developing public involvement plans and project-related materials;developing - and producing various collateral materials;communicating project information and addressing citizen/stakeholder concerns; coordinating emergency communications; coordinating and facilitating stakeholder meetings, public meetings and workshops and providing detailed summaries of these and ” ,` ` .`�"-W .0 • assuring that all necessary follow-up is completed in a timely manner; ' i developing pre-construction PowerPoint presentations as well as regular ■ project updates and other audio/visual materials; updating the project �" '' pages on the OP website; translating materials into Spanish as needed 4 - • and providing in-person, real-time translation services when dealing ; ' : , „, with non-English proficient stakeholders; coordinating utility work and �'� facilitating emergency communications in the event of a utility outage or ', ' . `n=' disruption; coordinating, facilitating and documenting all field meetings ` ,.: with project team members and/or the public, residents, and business operators;uploading summaries,email communications,and updates to the �' ` ' CIP eBuilder site;and coordinating as needed with other City departments including Parking and Special Events. . Agency/Client: City of Miami Beach'1:1- '' _�Agency/Client Contact Name: Lauren Firtel,Public Information i, 4 ,_;, „ «, , ,`*Specialist,City of Miami Beach, ,� °-.. ,� :siA' , �a 4'r� tE Capital Improvement Projects Office � `'SU ES.:.na2rr �DE VECINDAp pE V N DS Agency/Client Contact Phone: (305)673-7071 x2705 F AI l 1,4.+"ne.I n4.o 4 Y .+ S M+ r. k ...Agency/Client Contact Email: LaurenFirtel @miamibeachfl.gov . y w � x 4. �„ m'a'^n.....we» L r”. q� «f+� Sri,' Length of Service: October 2012 to Present ° "— "'' �. ' Terms of Engagement: QCA is contracted directly with + " ri the City of Miami Beach on this :' -w w : '"41. , contract. J:. ,,74,;"°-.,•,.;:'7,`ti. n in. :y.�s..u.' ,:-.7::::,,,,,,,...-ty }^•.w.,,,,-.... +,...r `� 4'-' CCaa s+x _.✓ ''' 1 BEACH 'A .. *4;'-,,a W., 14Y, Project Name: SR 826/Palmetto Expressway&I-75 Managed Lanes Project � : X1 9i� ° rr ,' Project Description: This design/build project is developing express lanes on SR 826/Palmetto Expressway and I-75 `' from SW 8 Street to NW 170 Street in Miami-Dade County. ;ti' „i i,', 7f} Role of the Firm and Responsibilities: For this contract,QCA has one Public Information Specialist and one Graphic Designer. As a ' r r sub-consultant to Bermello Ajamil&Partners,Inc.(B&A),QCA provides media relations and graphic support services on this design/build. , ;_ ¢r For this contract,QCA has developed a detailed media plan and has worked with the project team and the media to enhance knowledge x44.i t• ; it,'• t ' and understanding of this project,which is an important component of the emerging regional managed lanes network. Additionally,QCA rir supports B&A's Public Information Specialist Marta Rodriguez with coordination of special events and the development of project-specific if iti.q ,° collateral materials including Public Service Announcements(PSAs),email blasts and talking points. Agency/Client: Bermello Ajamil&Partners Agency/Client Contact Name: Maribel Lena,Public Information Officer,FDOT,District Six Agency/Client Contact Phone: (305)470-5349 Agency/Client Contact Email: Maribel.Lena @dot.state.fl.us Length of Service: June 2012-Present Terms of Engagement: QCA serves as a sub-consultant to Bermello Ajamil&Partners,Inc(B&A)for this FDOT project. '� " 1 ` Northern Termini s i f ` t�71!:�gill i i• r r I i cr) •e ��" 75 111111!611-lttlNi al" _!� i" I enOWARD CAUNTY - /arl�!! • / aAoe COUNTY 11111ril:1 e f� i �"i a - 4 NOTE vision _ ��'�,a 1 t the mange'Future or Express atiNe 95 +�' Network in Soutlwft Florida.Plum - � � 1.10011--- r��,otooruuypao�t�aeq,nu,lt„emtyet °� tlMrefore do not he identified funding. D Q The er asse s Express Lanes anti n be - � � — ,c5 - further assessed through skrdiee an - � these corridors -�'m Cj `�� LEGEND m f``' Egress Lane Network Allirir I r J Pro�eet Phase 1t� In Operation -� ..�'► t� Under Construction Deagn 17 ao® PD&E Study Ai Planning 1 Q Interstatsa/Expresaesys WILIMIFFS Florida's Turnpike -4r: i nemesis MDX ® County I e i 10 5 10 SOCA BEACH 01 y r 41;;;;r1- ;rte K ',"4'1 % Project Name: Flagler Memorial Bridge Replacement Design/Build Project . 'r 6\ Project Description: This$94.2 million design/build project calls for replacing the aging Flagler Memorial Bridge ''f V with a new bridge over the Lake Worth Lagoon and the Intracoastal Waterway,connecting the ,,,,v City of West Palm Beach and the Town of Palm Beach. k. Role of the Firm and Responsibilities: QCA provides public information services on this high-profile design/build project. On `mss x r}7 this contract, we provide one Public Information Officer(PIO)and a Graphic Designer. We are responsible for all public outreach and t µ, communications and work directly with elected officials and stakeholders to provide detailed information and keep all up-to-date with the -` _, various activities on this project. QCA's PIO manages crisis communications;develops detailed talking points,speeches,and audio/visual w= presentations; coordinates meetings,presentations and media events; and is part of an interagency task team comprised of the Town of ,- Palm Beach,the City of West Palm Beach,Palm Beach County and emergency response agencies to ensure that the public is fully aware of upcoming activities and events. QCA handles all crisis communications,media requests and interviews,and updates the project website --%� www.flaglerbridge.com. Agency/Client: New Millennium Engineering,Inc. Agency/Client Contact Name: Geoff Parker,Project Manager Agency/Client Contact Phone: (954)325-6880 Agency/Client Contact Email: gparker @nmdceng.net Length of Service: September 2010-Present Terms of Engagement: QCA is a sub-consultant to New Millennium Engineering on this contract for this FDOT, District 4 contract. xa �1. -4,:', —.1` ,,_,, ,, ., , ...::::::, , .4 li \ . . . ,.........., , , q';" ` „► ice : : 4.``....111 1` 'a-•�•i a.:... lk- �. ,M a: BEACH «x .: , � "`A Project Name: City of Marathon Stormwater/Wastewater Project ;,F Project Description: QCA served the City of Marathon by creating marketing collaterals as outreach tools/methods Y} x g 3xti for the City's stormwater and wastewater programs, and to promote proper recycling and ., disposal of waste products in order to maintain the cleanliness and safety of their water, it �,I Role of the Firm and Responsibilities: QCA was responsible for coordinating directly with City of Marathon to design collaterals, including educational brochures for residents. These collaterals were designed to educate area residents about the City's wastewater and n.' r stormwater programs,and provided detailed instruction on conservation,disposal and pollution prevention. i r Agency/Client: City of Marathon Agency/Client Contact Name: Zully Hemeyer,Utilities Manager Agency/Client Contact Phone: (305)289-5009 Agency/Client Contact Email: hemeyerz @ci.marathon.fl.us Length of Service: August 2014-March 2015 Terms of Engagement: QCA was directly contracted by the City of Marathon. .-- e. f:0 a pystuc Help keep P�'" ��N�r v- c +�s _ * _ --- rash orchal.fek (gyp(� r water »+-Keep t `,J;:^� �� ! ,'"� _ -. Y4 - —`. .._..._. stwr.gran. �.•4.. ,r � and ,,ate f �.'�`".g `. `� ., �LL[C7T DISCF�GE ' d m�+titim,, r C! ,,.,,, his illegal to put anythin :1...-'"'x.al R - z' � � down storm 9 but rain water. 4 Fertilirgs and lawn. � k x'"""'�zt �� 4 drams or mto w d' ��.., �,.�.c . '�e ° w�dre exception of discharges mows Hord.(♦i..d soatr j~�� .. m� • �. . ' .�_,,..�.o.--. �,..,—M+.�r= � i li fir DES permit a waters u � PhosPl4gq)for algae +�•'. . .. • --i 1 efit t rations."I"th for can ft.rtlisr a ow h•ttene.T1.is ., � <:. result from d scharges can and at mad "ems et"s eaters 2 r ; legal comectipts to the di..f result m fish kills. _' # ~ " - .'`�" t �`°� drain system from storm ,±S ,.. „. tahlisfsner,ts.11�itcon 1 tom � aa+d�•4 F � '- be intentional or io•s cia yF. ,}, _� business owner atwfYhly,are�to the ;�;;;,,tl_: r i.a a te, •R "� s",ection of floor,drams m the storm W .ypya A~ I discharges can Additional sources of illicit .- . _.- - n9.r•��'"..r.r illegal ds can be lading sepec systems. M"9 Practices and the imprpper ` i ' ... �s sPOSal of ltt j'�* ,.. .,. ;z:boT:rhom recreational ""'�'" ,.•• . K ; as .cF Ft r� a F yf . ^"�` M1«k s;., ' . ��rxnlpp. x'"s.,-Asr, .,r, .., ....... j Ii,r .w u; lrl�st.rla.l..u/s."""""4a..sr„ +.� WFNT[1lQ a , s d'err.°.4 d�`°+a'r" *$ y r --,z4„,,,,--.4-, dssmnwl"'"" 6 11.WfIt..lw..IraQ.dewdr� eta" . , '-] '� < Oat t.W _ r��T`Y�L•e r .wK�°"•o .p "F-.p _ tpy City ot ,. a.d...sls...., 3`. : ...are,.s.------w+c- re '*S " ... » :•1.rrs.twt - y..a.ratnm a .y.•r^,+s-: .a;sr. :zra y<< Malthell k. 5. war utsorfore. I � laCA <36 ' '- - '. 44-14:12L1/1 4.41r. . '. A A. } ' BEACH i•,b . .. ,10 A,'' r ; _ 4 Project Name: FDOT District Six,Districtwide Public Information Services :k ,Yrrw r ' Project Description: , ,, dx 1 P Districtwide FDOT contract to support public information and outreach efforts for multiple n� �, projects and events. '4'ei;` Role of the Firm and Responsibilities: QCA works with the District Six Construction Public Information Project Manager, Kathy '`k1 tt k` McLendon,and the District Six Public Information Officer,Maribel Lena,and all related project managers and personnel to provide public x information, outreach, and event planning ng support. QCA provides a Project M - ,:` p Project Manager(PM),two Public Information Officers(PlOs),an • , � Assistant Public Information Specialist(APIS)and a Graphic Designer. QCA's PM develops Letters of Authorization(LOAs),identifying staffing g.J, �. t , needs and additional resources,providing action plans and timelines for upcoming projects and working with QCA's in-house webmaster to ' manage the District website,www.fdotmiami-dade.com. The PM is also responsible for Quality Assurance/Quality ontrol and manages the Y g �{,. development and implementation of project-specific Community Awareness Plans. The PlOs and APIS work together to create stakeholder x databases;perform door-to-door outreach and mailings;translate project materials;and develop a wide array of project collaterals including ' y construction advisories,Fact Sheets,and PowerPoint presentations. QCA also supports the coordination and facilitation of public meetings and special events and works closely with the project team to coordinate construction activities with local special events. In addition,the QCA team serves as the point of contact for their assigned projects, informing residents and stakeholder of upcoming projects and construction impacts. QCA drafts speeches and R 4 talking points for FDOT staff and plans special events and press conferences,such as the " �- � ,4,-,,¢�.' gy-- - _ pro , F t"e,s-,- S� Krome Avenue Groundbreaking Ceremony. QCA's Graphic Designer creates templates; designing collateral materials, advertisements and maps; as well as creating project `,.S Z,.;.v, - - ;'T ' $' specific signage and exhibits. - r , --IF , Agency/Client: Florida Department of Trans ortation,District —_ "` _4: i 4 Six -----`' ., +t omsbyr� r.d 1 AT.'�,-�..wyl. Agency/Client Contact Name: Kathy McLendon,Construction Information ' Project Manager -� r " Agency/Client Contact Phone: (305)640-7437 A {t � z-. �.ror.wrs .��v V��t t r Agency/Client Contact Email: Kathy.McLenon @dot.state.fl.us �' - '" ay' - , Length of Service: -. 7, 4 i " �` 9 May 2013—Present ' Terms of Engagement: QCA is contracted directly with FDOT on this !. ;7 4: ' a i? Contract. ,,,,k V.:, 'i•4- ! , 1f -,W 4 „:, ccra�.;at — HOJA DE DATOS hi FOOT, ,yy}N451drod.avdr�rrl�9e , .. �.. . :. `, ru.r. ' ,•-5,x3'G ._ e.BMMM^•"r�•tr....r+rFb,y.600�1 c++� ��..a...�C...tx5.a..R .. ; x bn X S \ .". v rk" t` •.wraw-swra� :-s ,, ams warr.o wr `, if MEMOS . ar r� s' r.r.rr.ersr�wr .r..s .,, %if/N. A 610..... CWOCINAIOD ror •ro..rr wroparicem xasrr r,wr u. a.r.pEV W+.ra..s..•.s„,.,-.er..IOmCn+D 141"c _ . �{o ',2',------alii111 y 1 r` a �i .os.e.s. I !'L � P ae e�36 IN1 til e • '.a+arrr ra,,..ana..wd..rr..r.ne a.v+s.raa�s v..+ a�`.2 '�� , }}Umio °°rx°..°'"" .n.,err."'''''..e s.....nco.r r....e.rzara r r�"'i f.` !�' ' y rwrr+..e.+ moo w .u..�wr^r""°m«.'."r ,1 ",,, w f ;,i ,..11 4!, I ~ ramie aParnmatet ---°°el ""°"Pm...E��sr� wc, SR 997/KROME AVENUE IMPROVEMENTS FD Ot grA3 1 ri` �i M• a .`= `a^t'�.�... tr-, At � 'fir-° r k:. z, -1. BEACH .Y i �.0 r. a'&'.:yA. '. ., 4 •c ' . Project Name: 95 Express Phase 2 i, .", + •'24 •�k Project Description: This design/build project is currently extending the High Occupancy Toll(HOT)Lanes north from t A q��. Miami-Dade County into Broward County. fi ,,... 1. J i v� ',.. 3.st 6 * t Role of the Firm and Responsibilities: QCA heads a Public Involvement Team comprised of various related agency and project partners ' 9 Y P J P *y � including:the Florida Department of Transportation;Broward County Metropolitan Planning Organization(MPO);Miami-Dade County MPO; ., ; ` Florida's Turnpike Enterprise;Miami-Dade County Transit;Broward County Transit;South Florida Commuter Services;and the South Florida ` .:,: Regional Transportation Agency. QCA is tasked with maximizing outreach and education efforts.On this contract,QCA provides a lead Public •, - :t Information Officer and project spokesperson who is responsible for coordinating directly with local business and civic organizations. QCA 4 .:--` develops and presents project briefings to stakeholders and manages all related inquiries and requests.QCA is responsible for educating ; the public about the various facets of this congestion management project and building support and consensus for this initiative. QCA works 5 extensively with the Miami-Dade and Broward County MPOs,coordinates with elected and appointed officials and works directly with the -,. PP y ,::, media. In addition,QCA coordinates targeted media events,develops advertising and public service campaigns and developes print and broadcast messaging. Together with the project team,QCA is building the foundation for successful implementation of a regional network that will address congestion in the tri-county area. Agency/Client: New Millennium Engineering,Inc. 2::: :: me: , ce ident Phone: (305)986-4531 ' ' --�- w, - r',". ..1---• Agency/Client Contact Email: dtinder @nmdceng.net '3 k Length of `, =�, , , t Leng Service: May 2010-Present !! **.= - 1 t 9I �'� 1 Terms of Engagement: QCA is a sub-consultant to New EXPRESS . Ex:,...ress Phase 2 Millennium Engineering on this contract .a in i r>' for FDOT. The 96E.... and 18)ma the weeOMn..n• f9f 11. 1Aarn � ,,,„t•. .... ..93.55.:.+rd n BrwrYd Carry .a :sabn. PPf..t N .--Fr200f.Tna Phw'4 il.,,on? I�urlch.d ,„,. ...ham jt os,« 1 �...fpm nod yM rlarlh«151 q Sdr1M. �• { -0,--Cann''''on add-/31.d.• •. - ,tC, a�•,,., G!''<. p11aM to rlrJid.d: 95 r.�t :- - x caK yW 39th,vaN ” , , tan ;,.1 42 Awrrrr.«rrr«m par.mnrr 4t3 j ' •Seat w.w Warder End Pro ect t SA, _ 95;Express e saow',°"..... •SM.*.n°°`" and p.quip^an'r+°" ' i 92 j ' a r. .w..�exc.+•<.^^ •naawro r�"„a«.w». { a' v. 1f.........AAZb►W!! 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Masgimime rf.d nrr.. •mom...ndmW..,••••- 9naadaa ° ,�i„daaMW am ! •sn.lasn .rfa.9....1.rrrf r,rjarrr.rr.11M.alan..rrrd..• , Begin Project ""..1...".'°n°°°'aa." �'. :.,land'..,..r...r. }�, O15 NE SMYRNA 'i' ynfnwr na . 1,i ..nottward to Woe. 1.' ,�,{. intl 'n..dY2011.i.rat.nta.. `• a nyp«4b 2017 of 0.r.1201a. j 0 j 7, RS EXPRESS RAtPracs...^.s.crdadraa.o.dn nos Omnianrn o4n K•• . ar anrP.{•.a 1. �, wiz �" ;";,."�?r'�",•„"1'!-,ps^° ,''"T," .Jw '_A ... y JR +1,:`* w -sry it Au.f". ,..r"~ iw r BEACH 440 t" aa " , f'` ,� Project Name: Miami-Dade County Metropolitan Planning Organization MPO a.= General Planning Consultant Services . ' Project Description: This is a general engineering contract with Miami-Dade County to assist with planning and engineering services, including all necessary public involvement and public information ;� services. QCA supports Parsons Brinkerhoff on this contract. y-� ,y4 ;fie I' Role of the Firm and Responsibilities: QCA provided public involvement,administrative and graphic design support of this contract. ,,. , QCA has provided editorial and administrative support on the 2013 Transit Plan Annual Update and supported the MPO's Freight Plan Update by managing staff and vendors responsible for GIS research,data collection and the development of Current and Future Lane Use maps that forecast growth and development of freight in Miami-Dade County and the region. QCA developed B graphics in support of the Flagler Street Enhanced Bus Service Implementation Plan. .. 1. .._ __ Arc Agency/Client: Parsons Brinkerhoff �.. - _ — Agency/Client Contact Name: John Lafferty,Project Manager - `" ., . 'r• Agency/Client Contact Phone: (305)261-4786 zz \\ Agency/Client Contact Email: Lafferty @pbworld.com Length of Service: December 2012-February 2015 I. .#Terms of Engagement: QCA served as a sub-consultant on .....tl...q.at.bgreenano..tl..b.go.p...p.00d. this contract and worked with Parsons Project Manager on all assigned tasks and work orders. z A,7,:,.....c.,, -..;.7.,=.--.... ..--- rw- + Maa.s+4aMS.,v.....mr.nv.a.w.s ..II a --: I..rwl.vwL>.rw Ylww79riw.>gb ,.. ayi+.••�Ilb� �a�ri - rs+be.yaafv+abL+wwo:erawao. +; ;1 a arares.;wm....5 Wan......sert. iMM.•2...►.EsMa...tl.a 6a.M�rEae.Ma O..a.a.' V._--ti; .— --- r.+na.:.maa. y +��,z <.a, w Rawer Suet ' ,t • 1 "�'.`" Enhanced Bus Service r.waa...M.sw..ra..r.w.r.r.r.ai. , n 7.c..�Mr. "'eR'°"` ._..�. ...,..t'',. Executive Summary .'. ..° ft... e,rra..a.weab,...n•a,.ww _�..............:J.pLr>Zp �,.∎■ar Y..lwbanaa W.Yana!I. "L'6'.'71 ....waa aa..anw ta. ar W r..ma w ,,. 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T+rtlmab.a..a vw+a.y..aas.la 1------... y °',,...� _.�-. ..�._�....,...,.'Y _ b1.s.:...aaabwaa,a.aMS..N a...;•�I e0- .v.r.Wa.awa.r.bab.aar.b.r.11y e..>•r,s . -_ +/An me SM...r.n.a..barr.i. ! IniMairni ..wa'rrr.AY'oW Raa ■ _ T.rv..�. •..e.r- .1.I ' nali.i..fY •aaMS.rr AVa.f.u. - `` .��ff■■ .nn , •- _.._..__ ... y � ...44 ti a.7 • , vub.•• - ..b..rawrn/ i i - mccesammat g as 7ar.. w q .7 "R" iu ■•so ..aa aw.a a...- .wr.ar.Ys t 1MMOsM '''',aa.. '...baswaa :Z. ___ w.a a.ara.igw3r.a ern... ahmr.aa'9imm...uO..YaJa.+arrgq. -+ -_.. -} 7 __ ... 1., .__aPw•. _.,I Ila....- � uam....rra.ro....u..tlwN w..ar. � ': ,$: PI `ti` ..-1' r v' ! far'4 . Ar, �r. .:rk -- , BEACH r141 s k.-.:',11'''114 Project Name: City of Tallahassee Blueprint 2000 Intergovernmental Agency t A.: .. Project Description: QCA was hired by Michael Baker to provide public outreach and education services along with ,,F graphic desi n and website services on this inter overnmental a enc ro ram that focuses.44,.,-...,� � 9 9 g Y p 9 �, on infrastructure and transportation improvement projects in the greater Tallahassee area d w; s{"f,`t, ,t1 i__ : Pi Role of the Firm and Responsibilities: Since 2004,QCA has served on numerous projects that are part of this program.Blueprint ,e 2000 is a city-wide program of coordinated planning and construction that includes over$800 million in transportation and infrastructure :_„ .. projects.The program,which includes an Alternatives Analysis project on one of the main corridors,creations of parks and greenspace - with traditional transportation and infrastructure projects,is designed to provide area residents a better commute,cleaner environment t* Ifr and improved water quality.QCA is ultimately responsible for establishing and maintaining communications and coordination with the -„.'J �' local media and all key agencies.Our work includes the development and implementation ofa strategic Communications Plan.The plan r,`;:5 includes a mix of tools,such as media relations,community meetings,project kickoff events,website,email project updates and more.The "Y=' communications plan has been so effective that the project has received accolades throughout the community,including from the elected officials.During the course of the contract,QCA has been responsible for building project databases,organizing major events,developing public information plans,establishing citizen advisory groups,press briefings,conducting customer surveys,scheduling project field reviews,updating the website and other related coordination. Agency/Client: Michael Baker International Agency/Client Contact Name: Drew Roark,Vice President Agency/Client Contact Phone: (850)205-0460 EY Agency/Client Contact Email: drew.roark @mbakenntl.com .�W Length of Service: March 2004-Present SMOKEY Terms of Engagement: QCA is a sub-consultant to Michael HOLLOW 1. contract, -, COMMEMORATION 'r SMOKEY HOLL m, ,,"k,,, I COMMEMORAt10. mm�Wbh «� x Fe.na•a ow 7,...„.....t-i.„-- .„,...,,...-- i. ,_ i. 1 '1 , . .o'.:',ilt-,:lit:4'.'.;:';;;;1-1,,,_„;':',.,-,;;;'.-;'.7,--,,i7.7.-f''',,' :..'.,-.,: ,,, ,-.'. ' -.' _2,..__, *.„...,..:-.7'...;..._ pit:..:,-,..--7...-x---: . „,0 i ' 4;r'S'1,P,:,A. .4'../4'1 41''''''.;,r*:;* ;',-'':,:: ,'...:'..;;,.' ,.,0, l'111,114171,` . , /,,,$) , r ,, W §, , ._ n::;y,, � e r " g �, 4i:,' ' Wfd mow ;'.% yy. iv ' u-- tau ;n . at k , , n CM..Pak yr„ p 1 .y i -em © i ,,-..4: 1::!-:,,— :eod.aPa�.r ads - t__._. .:? =•.s5.— HOLLOW a �< y s a M.9in.w *�. i , r° S ' d1e.r . r '� sao.000 7Pd 4angC =III i co�� EN1ORt\rlov ..!,--,..,-..,'"°”'� 4. o- :- ,rJ ; * e a �( Opening Summer 2015 _ . . r rh. _ OW p ,wam�p�rewarso.+na �. 4s, :' x ,d:. orsisted NIM011101,460<101.00M1 5anm..e e.aedro.u.PCOrt.iN,• , ... , llf da Cam+iemonla^.Neta,b oo�,ld aw . c Md , � z nponaa gory d ynaiW 4..•a ROA ,, i • -, ' - "Ifilligaripert ''''.......,"it,:::, ..,4Sailiii."104.7.:::_" 7;""alli,, I,*1.11 , . .:__-.-...-4t. , '',. ',44 ., -.it * ,,,. ,_ .. ,„,.<, - ,,,,t-ilir...._ .....„- ,:‘,. 4 ,..11, ;4 , „ BEACH EACH:, --.;,,,.! . -- ,� k�r d Jd t �< ,. k. f; }�e� Project Name: City of Doral Bicycle Sharing Program +4 _ - � ,rr Project Description: The City of Doral is launching a Bicycle Sharing Program to promote alternative forms of transportation. Role of the Firm and Responsibilities: QCA works with City of Doral staff to provide graphic and marketing support for this project. fi. I. s ��;1, QCA's graphic team is developing the logo,slogan and design for the City's new bicycle share program,being launched this summer. QCA , worked with the City's team to develop the theme,color scheme and branding for this new program. Once finalized by the City,QCA will d» •'+ assist with developing an awareness campaign to launch this new service. y °.. ., , ft:''' x Agency/Client: u City of Doral ,.;, Agency/Client Con ,,M Contact Name: Rita Carbonell,Transportation Engineer :.. - Agency/Client Contact Phone: (305)593-6725 /I ft has Agency/Client Contact Email: Rita.Carbonell @cityofdoral.com been a Length of Service: May 2015-Present pleasure to work with Yaisei on Terms of Engagement: QCA is contracted directly by the City of Doral for bath the City this project. of Dorm Trolley map 7-) updating and the City „.w {� E Bike-share DORJkL)C,,ticie°=• OORAI BIKE SHARE k of Doral Bike-Share 112 street station branding project. Yaisel Neighborhood Name '' , is very attentive, detailed 7 _..._.°.� .a:: and goes beyond the jr) ° ®.4.f `° , l i call m ©Ce sure things = "- � .,. �y-.. _, are done right. t look Just Ride ,.-, ry � forward on working w it n sk� %tl S y .� OWy LL` _ 6 her and QCA on future... y, f = � � , projects. rY L , . S , y.. , ma "f -r 1 R li , , •'war V.',,,i .stFP -Andrew Davis CiP/of Dora/ Tro f fe Y CFErctior5 G^nr irU•.lr"e , ' 1 yy, a -~ +..„° i9n uFatOoralc::iec - ' ;>I/ \\\*\''''''''-`-tAillik\I\ IF PP �2 . v .. .r" .. 'a .�...-. � �;,- — ...--'r ,,,itli BEACH y,,•,..:<, � �r r �i '4 � ' Project Name: University Drive from Sample Road to the Sawgrass Expressway 4� q ;;Ci,, 5 °' : Project Description: Florida Department of Transportation design project consists of reconstructing, widening, ',A= milling and resurfacing of the existing suburban four-lane divided highway typical on University }� �� 9 Y YP� Y '� � ,,,,,„ v # Drive to a six-lane divided urban highway typical from just south of Cardinal Road/NW 40th t,':xap 4� , : : Street to the Sawgrass Expressway/SR 869,approximately 1.6 miles within the City of Coral ` 3.x 'Al Springs in Broward County. k $; C fi ,, Role of the Firm and Responsibilities: QCA is a sub-contractor to Dyer Riddle Milles&Precourt,Inc.(DRMP)on this high-profile design { ti= J plan to widen University Drive through the City Coral Springs.QCA is responsible for handling the public information and outreach efforts for : 4T' 4 ' _, this project. This includes research and creation of a stakeholder database,a Community Awareness Plan(CAP),coordinating and facilitating public meetings, creating collaterals and distributing information to the public, and communicating with stakeholders and the project . y team.QCA is also responsible for keeping detailed records of all stakeholder meetings,coordinating and facilitating meetings with elected officials,responding to all project inquiries and keeping detailed records of all outreach activities to provide to the department as the project transitions to construction. Agency/Client: Dyer,Riddle,Milles&Precourt,Inc.(DRMP) Agency/Client Contact Name: Colette Moss,Project Manager Agency/Client Contact Phone: (407)896-0594,Ext.594 Agency/Client Contact Email: cmoss @drmp.com Length of Service: February 2015-Present Terms of Engagement: QCA serves as a sub- consultant for DRMP Centennial for this FDOT,District 4 FDC)%im contract. -^''.....1.0 r915*1015 .. Florida Department of Transportation District Four 3400 West Commercial Boulevard,Fort Lauderdale,FL 33309 Community Awareness Plan i. :::::: Fa GeCoe ss, ag Manager Quest Corporation poration of America,Inc. March 5,2015 Project:University Drive FPID:431756.1-32-01 Federal Project No.:8886-445-A County Section No.:86220 City Road:Off-system County:Broward County City:Coral Springs Umits:University Drive(off-system road)from approximately 0.5 mile north of Sample Road or just south of Cardinal Road/NW 40th Street(MP 21.506)to Sawgrass Expressway/SR 869(MP 23.106),in Broward County 431756-1-32-01 1 a. ,.,,,e7 i^�+.^-,fir I . - BEACH , ' :k .. ' d 1 . T 3 tel: •,, Project Name: Florida Department of Transportation(FDOT)Statewide,Construction Careers Consultant v: V ' ' Project Description: QCA acts the facilitator for this statewide initiative,which aims at promoting awereness of the ;` r "" jobs and careers available in the construction industry and recruitment of those jobs N„ Y,I Role of the Firm and Responsibilities: QCA supports the FDOT construction careers program, acting on behalf of the Florida •., 4,r': Department of Transportation to recruit and champion the On the Job Training Program,Construction Career Days and other workforce development initiatives. QCA team members help track and maintain detailed outreach logs,which are provided to the project team on a weekly basis, QCA has supported the coordination and facilitation of two construction career fairs held in South Florida and coordinated ' with contractors and organization to recruit participation. In addition,QCA provides mentoring,resume building and face-to-face interview preparation for the career fair participants. , 4.: • Agency/Client: Florida Department of Transportation Agency/Client Contact Name: Stefan Kulakowski,State Contract Compliance Administrator,Florida Department of Transportation,Equal Opportunity Office Agency/Client Contact Phone: (850)414-4742 Agency/Client Contact Email: stefan.kulakowski@dot.state.fl.us h• Length of Service: August 2014-Present ..„,i.,41.,._,,,, Terms of Engagement: QCA is directly contracted by the Department of P ::-:,- . Transportation Central Office ! x. • ,� - ' it - -lilt 147- ' "� y , • - ".4tti - .,.t. .�'p iii Y / FI ,, i BEACH . .:',.:„::,-,7,,,-, 7- ., i ,,.,,',44,' i , 1 City of Miami Beach ,:',./4,�k a 3!tlf M h u.nw ��q • 1 z D==ice •of Capital Imcro�:emenT Projects A'<I Lauren Firtel Cian,a F ontani iV\artinez Public Information Speciaiisr Public Information Specialist (CIF. ,C;P; Sharlene Lairscey T ish Burgher Diane Hackney Client Relations Manager Prciect Maracer Principal/Financial!Cor�trdct CCA CCA Manager QCA Yaisel Gonzalez Magge Bruno Public■ntormat'on Officer Public Informaton Officer QCA QCA Yasir Mercado Joe Duhame Sophia Tingle rc P 9 Dylan Conway Assistant Pub Sr.Gr:�phic Designer Graphic Designer Webmaster Information Officer ra p QCA QCA QCA QCA .°z y.. BEACH ,... 4,,, ,,,I,,,:.„,,,..., 1 1 —7- ,-- , ,, / , ',. '4; * �x s - .J c1r.'�s r 7 ems ` ' �i c i w c�"r r_ J1'- T' r`a af" ..+4:'ti: 4 °��-•:: .::tf`>;■,�� .: 'i :I: � - - {�.�.4 ,--2-"':' . � _ � ' ,`,-�„.°-, , ii• L. , ;B E AC H --- a s' ..� ` H 1 Shr1ene L 9 r s c e�]�� ` bi".." Rh.+. yt(Aa S r y� 1-� �^ S 'li w ,, 'c1i��^,i Relation i Manager ---. �' ' L 1 is j ,i ,., , ..r`:r:r.l ;r.",, ,. }44}-7:- .71/1,,- =Xr_°IL'`!C` — 27 YEARS , Sharlene Lairscey founded Quest Corporation of America, Inc. in 1995 to provide communications i i services to public sector agencies,with a focus on transportation. During the last 20 years,she has built the firm into the leading communications consulting firm in the state. She manages administration, contracts,finance,and company resources to maximize service and product delivery for QCA clients. -. �; As owner and operator of one of Florida's most innovative communication firms statewide,she is a true `"A' i`I entrepreneur. She continues to be pro-active in her leadership with ongoing new market pursuits,as •M.B.A.,Business well as the development of sustainability programs that shape policy and build powerful images for Administration,University existing customers. She plays a key role as Managing Principal on Florida's Agency-direct contracts. of South Florida • •B.A.,Mass Communications Ms.Lairscey has a passion for government and a strong work ethic. Her experience has always been in /Journalism,University ry of professional consulting serving both private and public agency clients. Ms.Lairscey provides guidance . South Florida in the development of personnel and the execution of services,as well as attention to projects requiring •A.A.,Liberal Studies,Florida broad-based political and administrative approvals,as well as media and stakeholder relations. As sole State University owner and operator of QCA,she dedicates herself to planning,engineering,design,and construction; corridor and area improvements;aviation and transit;and overall long-range planning and visioning. She is responsible for the on-going training and development of QCA staff assuring that QCA stays on C.=`i_!-G?+/I=NT the leading edge in the public outreach and communications field and remains directly involved in • Public Involvement in contract activities,staffing,level of service delivery and client relations. . Transportation Decision Making • HRSocieryforHuman `=i-r�/.-'l T =RO C T EX°=R1=i,iC= City of Miami Beach Office of Capital Improvement Projects Resource Management i Miami Beach,FL(2012-Present) • Leadership Development Program(LDP)& ! Ms. Lairscey works behind the scenes to ensure that QCA is exceeding expectations on this public Foundations of Leadership outreach and information contract. She guides all contract staff and coordinates CIP staff to ensure that (FO L) projects and tasks are being completed successfully and identifies ways to enhance service delivery. Ms. Lairscey travels regularly to South Florida to meet in-person with clients and tour projects with •The Dispute Resolution the field personnel. A consummate professional,she is quickly able to assess process improvement . Board Foundation, opportunities to benefit clients and affected stakeholders. She conducts Quality Assurance/Quality Practices&Procedures Control(QA/QC)on project deliverables generated from the corporate office and locally. Her experience (DRBF),Fostering Common and knowledge give her keen insight into ways to make text and graphic elements clear and easily Sense Dispute Resolution ' understandable. • FDOT Public Involvement Training,Tool Kit Certified ! Florida Department of Transportation(FDOT)District Six,Districtwide Public • Media Training,Up ; Information Services Front Communications Miami-Dade County,FL(2006-2012,2013-Present) Goal Setting,Coaching Ms.Lairscey serves as the Project Principal and Corporate Liaison for this districtwide contract in Miami- for Performance& ' Dade County.In this role,she coordinateswith the DistrictSix Secretary Gus Pego,Construction Engineer Performance Reviews Mario Cabrera,District Public Information Officer Maribel Lena and Construction Public Information Project Manager,Kathy McLendon to ensure that the appropriate resources and staffing are assigned to this contract. She supports QA/QC,ensures that QCA is operating within contractual requirements and works with the executive staff to review service delivery and staffing. She is responsible for customer service and satisfaction,logistics management and project coordination support for public information tasks,document preparation and research. et ( Fr:::-', -r r ,: ax i- z, .iT ? r—z -l_ * - -7 h Y C:-.- S ° f 'mod r '.-:- • y M ' rs:' ' / BEACH 11 City of Doral Trolley Marketing/Communications PD&E Study. This 25-mile, three-county project was authorized Doral,FL(2010-Present) by the groundbreaking 2004 Wekiva Parkway&Protection Act. i QCA was chosen by the City of Doral to brand and promote their Her team fielded and documented hundreds of public inquiries I unique, new trolley service. Beginning with the design of an on the PD&E Study, which kicked off in 2005. Duties included identity for this specialized form of transit service,QCA developed coordinating, moderating and documenting public meetings, as well as addressing hundreds of project information requests. a service name,logo,and route map and community education materials. Ms.Lairscey serves as project principal/quality control QCA developed project newsletters in coordination with the officer for this contract. In addition to the design and production study consultant CH2M Hill, updated the project pages on the of bus stop signs,the City of Doral also turned to QCA to refresh helped , 00CEA website and hel ed coordinate with local officials and 1 the trolley service marketing collaterals, Riders'Guide, system environmentalists and made dozens of presentations to HOA's and map,and interior vehicle signage and to develop and launch a community organizations.Associates also responded to more than marketing campaign to build awareness and ridership. Most 600 comment forms submitted at or after the public workshops recently,the City of Doral tasked QCA with developing marketing in each of the three counties to review the initial alignment . • and branding materials for their new Bike Share program,being alternatives in November 2005 and the viable alternatives in July- launched later this summer. Throughout this contract, Ms. August 2006. They provided comment analysis and contributed Laircey has served as an expert in the field for communications heavily to the summaries of the public meetings. and community awareness where she plans, implements and manages public education and outreach efforts for the City. Florida Department of Transportation(FDOT)District • Five-Districtwide Public Information Contract .• • Palmetto/Okeechobee Corridor Design and Brevard County,FL(2009-Present) Construction Projects-FDOT District Six QCA provides public information and issue mediation services Miami-Dade County,Florida(2005-2012) as needed on projects throughout the District. The team This project included numerous roadway improvements to ease provides project updates and addresses public and media traffic flow and improve safety along these busy corridors. Ms. queries and damage claims on all assigned projects. Crisis Lairscey served as Project Principal to a strong, hand-picked management skills were critical while addressing widespread team of QCA personnel. Herteam developed public involvement public outcries against tree removal on the S.R. 513 - South • plans and stakeholder lists,meeting ads,newsletters,handouts, Patrick Drive Improvement Project. QCA coordinated closely presentations and responses to public comments and more. She with the district county commissioner's staff; organized field • assisted in the preparation and review of project documents meetings with irate community members to get their issues and participated in several meetings with her team,the FDOT, addressed, and drafted and disseminated project newsletters and other accurate and timely information for the public. Ms. the community and other agency personnel. Corporately she manages marketing,website management and quality control. Lairscey was directly responsible for providing the leadership • and management that led to resolution of public opposition. She worked with FDOT leadership to develop messaging and provide Florida Department of Transportation(FDOT)& information to state lawmaker regarding project issues. As a Orlando-Orange County Expressway Authority(OOCEA) result QCA began disseminating weekly construction updates to Wekiva Parkway(State Road 429 y( 429) keep the community informed. For the A. Max Brewer Bridge Orange,Lake&Seminole Counties,FL(2004-2008,2012- Replacement Design-Build project, Ms. Lairscey helped the Present) project team develop a broad-based outreach strategy that In 2012, QCA was tapped to resume public involvement included a project website and project presentations at local coordination for the Wekiva Parkway, which will complete the Chamber of Commerce events, homeowners'associations,the beltway around Central Florida. Ms.Lairscey's team is developing Titusville Community Redevelopment Agency, local fishing the joint-agency Community Awareness Plan for both FDOT and groups and individual businesses and property owners. On 00CEA, and this summer developed and launched the joint- this contract,Ms. Lairscey oversees QA/QC,provides high-level agency website,www.wekivaparkway.com. Associates supported contract management and client relations services and works the legal advertisements and media releases for the May 2012 closely with the Department's management to ensure that QCA's receipt of the Federal Highway Administration FONSI and LDCA assigned personnel are providing the highest level of customer and developed project collaterals including a fact sheet,talking service. points and right-of-way acquisition FAQs,and have begun plans for the Section 4A/4B groundbreaking. From 2004-2008 QCA was the public involvement coordinator during the Wekiva Parkway yew, 3,T# .1 G :' T _ 7 a- ..,�" _ - h:1'.. .9'''r: r"•,.'�Z 47t F ` -:,77-7-;c 7,'..\--', v,;°z... ' --L;� -s3.-- '.-:.,- ^^T C. YI A N�� 0, .,. ,. ..`<A'-- .:*- ...-.._� L.7 ,.J' .mod ov r - : , BEACH :',y' . iane Hackney .�v i .Y ,: _ . ,.. ' CP'i. r ,,,.: irciJ_i / Fin::-inc Ccnfac i'i\ nc,cJ'�i i ,ji _ 9.,-;''' ;;C ` �!'y `J,x;f,;i _X !=!UC_ — 20 'EAR'S ( fi L `� t—..e- Diane Hackney manages QCA's in-house team responsible for administrating contracts throughout Florida and nationwide. She plays a critical role in assuring that QCA is meeting the detailed and rigorous accounting and billing principles and requirements set forth by our public sector clients. A . seasoned accountant and contracts administrator,Ms.Hackney is responsible for coordinating with our :=Di_JCATION clients on all matters relating to invoicing on any given project. She possesses excellent interpersonal skills, working with all levels of management and stakeholders. She is proficient in a variety of ' • Finance,University of applicable programs including Microsoft Excel, Word and PowerPoint, MS Outlook and industry South Florida specific software programs and systems. She is responsible for coordinating g QCA's annual audit,which • •A.A.,Business verifies that all QCA's accounting and billing practices are above-board and in line with State standards Administration, and requirements.As contracts administrator,Ms.Hackney has managed hundreds of similar contracts ' Hillsborough Community 1 throughout the years. College ��; _ ,,��, , Ms.Hackney is a seasoned professional recognized for analyzing organizational needs, developing -- I P 9 Y 9 9 d ' '" J `�`~- ! and implementing action plans and leading quality teams to success.With a career in finance,payroll, • i. •The Basic of HR Law ! risk management and procurement,she takes pride in ensuring the financial stability of a completely transparent organization. Daily, she is responsible for meeting financial objectives by forecasting • Ian Hill Leadership Training f requirements,preparing budgets,scheduling expenditures,analyzing variances,initiating corrective • PHR and SPHR Human actions,identifying trends,determining system improvements and implementing changes. Resource Management/ University of South Florida Accomplished in surveying and data management for our construction industry clients,including the creation of customer outreach and satisfaction survey instruments and effective implementation of •QuickBooks,Excel,ACCESS Y p business outreach plans, Ms. Hackney oversees all analysis on data and generates comprehensive and PowerPoint Training j reports. Ms. Hackney routinely tracks performance measures, monitors activity plans,oversees and reports data. Detailed reports have been generated for our aviation industry partners, such as for Tampa International Airport, Miami-Dade International Airport and for the Georgia Department of • Transportation Statewide Aviation Economic Impact Study survey efforts R;_L EVANT ROJ C T =X(F'_R1'=Ni • ' City of Miami Beach Department of Capital Improvements Miami Beach,FL(2012-Present) Ms.Hackney manages contracts,invoicing and contract compliance for this contract to provide Public Information Services on miscellaneous capital improvement and facilities projects for the City's Office of Capital Improvement Projects,including the Venetian Islands Neighborhood Improvements Project. In this role,she is responsible for assuring that staff are working efficiently,that all invoicing • complies with City procedures and protocol and that staff assigned to this project are working within the established scope of services and approved budgetary guidelines. Together with the project manager she supervises staff hours and tracks time,budget and activities to make sure thatwe are meeting client expectations. City of Boca Raton Citizen Opinion Survey Services Boca Raton,FL(2013-Present) For this project,Ms.Hackney serves as Statistical Analysis Manager for the City of Boca Raton Police Department's Citizen Opinion Surveys. She oversees all analysis on data and generates comprehensive reports and is also responsible for the statistical analysis of survey data;codifying survey information into an easy-to-understand database and creating a formal report based on the results of those surveys. 9 J * i ;7L, f r j t'i..-i "�.'�� -- .e, ) °- v 77: _+_a J, �'•, `�� i� i - ;- --,— 5. ; ry+° c '�'v'i . ,: �.e4 4 c r �� `J `> - f y -� I r• f is fi 1 _ 1 • i FDOT District Six Districtwide Miscellaneous FDOT District Six Districtwide Miscellaneous Construction Projects Construction Projects Miami-Dade County,FL(2013-Present) Miami•Dade and Monroe County,FL(2006-2011) Ms.Hackney serves as the ContractAdministrator for this project. Ms. Hackney served as the Contract Administrator for this She tracks dollars spent on each task assignment and ensures districtwide contract in Miami-Dade and Monroe County. • deadlines are met within budget. She holds monthly contracts She was responsible for tracking dollars spent on each task ' meetings with the Project Manager and staff to review tasks, assignment and ensuring that tasks were completed on time and remaining dollars and invoicing. She helps manage contract on budget. She helped develop detailed Letters of Authorization staff and resources and oversees invoicing, accounts payable (LOAs)and managed invoicing,accounts payable and accounts and accounts receivable. She conducts quarterly client meetings receivable. She also supported the project teams regarding to assure that contractual obligations are met and that QCA coordination of special events and public meetings,and worked continues to meet or exceed our client's expectations. with outside vendors and suppliers. FDOT Statewide,Construction Careers Consultant Florida Department of Transportation(FDOT)District Statewide Florida(2014-Present) Six-Palmetto Okeechobee Corridor Design and - Ms. Hackney serves as QCA's Contracts and Reporting Construction Projects Manager for the FDOT's Construction Careers Consultant Miami-Dade County,FL(2005-2012) contract. She is responsible for managing ACA's invoicing Ms.Hackney served as the ContractAdministratorforthis project. process and generating the mandatory project reporting in She tracked dollars spent on each task assignment and ensured compliance with this contract. This includes development deadlines were met within budget. She helped develop and • and submittal of monthly, quarterly and annual reports and track Letters of Authorization and oversaw invoicing, accounts • performance measure reports. payable and accounts receivable. South Pointe Phase II&Ill,IV,V Infrastructure Miami-Dade International Airport(MIA)Strategic Improvement Projects Master Plan . Miami Beach,FL(2010-2015) Miami,FL(2009) Ms. Hackney served as the Contract Administrator for these Ms.Hackney served as Project Manager for the MIA's departing projects, tracking dollars spent on each task assignment and and connecting passenger's survey. She also was responsible • ensuring that deadlines were met and tasks and special projects for overseeing the MIA Cargo and MRO tenant surveys. The were completed within budget.She oversaw invoicing,accounts data was utilized for the creation of the airport's Strategic Master payable and accounts receivable. Plan. Under her direction, QCA's team collected nearly 4,000 surveys over a two week period. She created the statistical Star Island Roadway Improvement Project analysis of survey data,codified survey into database and created • PowerPoint presentations,based on the results of those surveys. Miami Beach,FL(2011-2012) y . As part of this contract, Ms. Hackney also assisted with the Ms. Hackney served as the Contract Administrator for this coordination and facilitation of focus groups and work sessions. project, tracking dollars spent on each task assignment and She worked with QCA's local team to coordinate and record these ensuring deadlines were met and tasks and special projects important stakeholder meetings which became an important were completed within budget. She oversaw invoicing,accounts part of MIA's Strategic Master Plan update. payable and accounts receivable. Alachua County CHOICES Bayshore B Neighborhood Improvement Project Gainesville,FL(2009) Miami Beach,FL(2011-2012) Ms.Hackney served as the Contract Administrator for this p roject. Ms. Hackney served as the Contract Administrator for this She tracked dollars spent on each task assignment and ensured project, tracking dollars spent on each task assignment to deadlines were met within budget. She generated weekly ensure that deadlines were met and tasks and special projects progress reports and managed client invoicing. were completed within budget.She oversaw invoicing,accounts payable and accounts receivable. 7c, y.. `i•4'o t - ;v .,.,� z 27:i.p ,i! 4. r 3 �• `�r r-7T, �4, ^u' I i( --} "" `% � = a'_ rs, 5 '"!•'.::::,(A. .. ' r� •-- y �.^ .''' .� =''''7� \ a f4``2£ y2�, r , J 7,` ' `-• 12:- . y •-.i. .:i . ' • BEACH F.,,,. • e „ ---4,‹...- , 'fish _Burgher 0,.-4,..„9„: r`t , ,,,,,, ‘,,,, ft, p:. n,4_,, ...... ..4. ,4:14.t "� ' ..., .. ;1,• J; , , .i ��r.�. , vt� EXPERIENCE-�.; r. -.,q_ 9 _ Jam, \/_,, n S �� : -, . Tish Burgher has more than 20 years of experience working with a variety of public-sector clients w . . on a myriad of community outreach and public relations projects. She has provided consultant ;� communications services and managed contracts for the Florida Department of Transportation,The , City of Miami Beach, Miami-Dade County Metropolitan Planning Organization, The City of Doral, 1- E.DUCATIOi`,1 Miami-Dade County Transit, Miami-Dade County Parks, Recreation and Open Spaces, and Broward County Department of Environmental Services. Ms.Burgher is able to manage many projects and tasks • •B.S.Communications, simultaneously to successfully meet established deadlines. Minor in Sociology,Florida • International University, As Vice President for QCA she helps advance the company's mission and vision throughout the region • 1987 and the state.A long-time South Florida resident,she has in-depth local knowledge and understanding of complex issues that could influence projects and programs. This knowledge and experience • •A.A.Music,Palm Beach helps guide her project teams to success. She has managed public information efforts and projects Junior College,1981 successfully for more than a decade,having worked on numerous high-profile projects throughout the PRO =S S O L region. She is able to develop accurate schedules and budgets to maximize time and resources. She is D E\i"L O iM=.`vT ' directly responsible for Quality Assurance and Quality Control on all deliverables and works with QCA's - • FDOT Public Involvement executive team to make sure that all staff members have the knowledge,skill and tools to complete I Training all assignments successfully. She has worked extensively with clients on process review/process improvements to analyze current practices and develop effective • Ian Hill Leadership Training P Y P p e ecti a methods to streamline and improve efficiency and productivity. She manages special projects and assignments,develops and implements • Media Training crisis communications plans and creates and implements successful advertising and media campaigns •Public Information Officer for her clients. As the Project Manager,Ms. Burgher will assure that QCA's team is customer-service Course(G-290) focused and results-driven and that they employ all the tools in our extensive tool box to exceed your •• •Socio-Cultural Effects goals for this contract. Training •QCAPIans Reading RELEVANT PROJECT EXPERIENCE Seminar City of Miami Beach Department of Capital Improvements Miami Beach,FL(2012-Present) Ms.Burgher serves as the Project Principal for this miscellaneous communication contract to provide Public Information Services on miscellaneous capital improvement and facilities projects for the City's Office of Capital Improvement Projects. In this role,she is responsible for working with the public information staff and graphic designer to ensure that they complete tasks on time and within budget. She supervises staff hours and coordinates with QCA's Contract Administrator to track time, budget • and activity to make sure that we are meeting client expectations. She makes sure that all assigned projects are managed successfully and is responsible for Quality Assurance/Quality Control on all project-related deliverables. FDOT District Six,Districtwide Public Information Services Miami-Dade County,FL(2012-Present) Ms. Burgher serves as the Project Manager for this districtwide contract in Miami-Dade County. In this role, she works directly with the District Six Construction Public Information Project Manager, Kathy McLendon,and the District Six Public Information Officer,Maribel Lena,and all related project managers and personnel to oversee staffing, budgets and timelines on all contract tasks. She is responsible for developing Letters of Authorization(LOAs),identifying staffing needs and additional resources, providing action plans and timelines for upcoming projects and working with QCA's in- house webmaster managing the District website,www.fdotmiami-dade.com. She is also responsible for Quality Assurance/Quality Control and manages the development and implementation of project- specific Community Awareness Plans. She works closely with the QCA team to assure that all projects and tasks are completed on time and within budget and is responsible for forecasting upcoming needs - ,r tiK' �r —r- :a te' - 't+, ,i.. 'M;�+��..z�,� ..z ar ':-n _'i''ti-�+e1 .r'�"��+aywsw,,iµ.J17��i.•( .�. a:A�2y•' .i^".-•–.,.,`,l 7-` _._ ' -•1f _.- _ .l - ..}_.�� _, ..9 T J ��!!••��,,,�SCI BEACH Ti5h Burgher and responsibilities based on the work program and upcoming the emerging regional managed lanes network.Additionally,she projects. She works with the FDOT Project Manager and supports B&A's Public Information Specialist Marta Rodriguez department staff to improve and streamline public information with coordination of special events and the development of and public involvement processes and helps develop tools project-specific collateral materials including Public Service and resources to ensure consistency of performance for all Announcements(PSAs),email blasts and talking points. construction public information staff. Her first-hand knowledge of the various publics the Department serves allows her to work :r with her staff to assure that all public information efforts meet FDOT District Four,Flagler Memorial Bridge the District's established goals and objectives. Replacement Project West Palm Beach,FL(2012-Present) Ms. Burgher serves as the public information officer for this FDOT District Six and Four,95 Express Phase 2 $94.2 million Design/Build project that calls for replacing the Miami-Dade and Broward County(2012—Present) aging Flagler Memorial Bridge with a new bridge over the Ms. Burgher leads the Public Information/Public Involvement Lake Worth Lagoon and the Intracoastal Waterway, connecting efforts on this Design/Build project that is currently extending the City of West Palm Beach and the Town of Palm Beach. For the High Occupancy Toll (HOT) Lanes north from Miami-Dade this project, she is responsible for all public outreach and County into Broward County. She heads a Public Involvement communications and works directly with elected officials and Team comprised of various related agency and project partners stakeholders to provide detailed information and keep all up-to- including: the Florida Department of Transportation; Broward date with the various activities on this project. She has managed County Metropolitan Planning Organization (MPO); Miami- crisis communications throughout the project;develops detailed Dade County MPO; Florida's Turnpike Enterprise; Miami-Dade talking points, speeches, audio/visual presentations; and County Transit;Broward County Transit;South Florida Commuter coordinated meetings, presentations and media events related Services; and the South Florida Regional Transportation to the unforeseen bridge closures that occurred during the first Agency. Ms. Burgher is tasked with maximizing outreach and year of construction. She is part of an interagency task team education efforts. As the lead public information officer and comprised of the Town of Palm Beach, the City of West Palm project spokesperson she is responsible for coordinating directly Beach,Palm Beach County and emergency response agencies to with local business and civic organizations. She develops and ensure that the public is fully aware of upcoming activities and presents project briefings to stakeholders and manages all events. She is the primary point of contact for all questions and related inquiries and requests. Ms. Burgher is responsible for comments and serves as the project spokesperson handling all educating the public about the various facets of this congestion media requests and interviews.She is responsible for monitoring management projectand building support and consensus forthis and updating the project website www.flaglerbridge.com. initiative. She has worked extensively with the Miami-Dade and Broward County MPOs,coordinated with elected and appointed officials and works directly with the media. She has coordinated targeted media events,developed advertising and public service campaigns and developed print and broadcast messaging. Together with the project team, Ms. Burgher is building the foundation for successful implementation of a regional network that will address congestion in the tri-county area. FDOT District Six,State Road 826/Palmetto Expressway 811-75 Managed Lanes Project Miami-Dade County(2012-Present) As a sub-consultant to Bermello Ajamil & Partners, Inc., (B&A) QCA provides media relations and graphic support services on this Design/Build project that will establish managed lanes along SR 826/Palmetto Expressway and 1-75, between SW 8 Street and NW 170 Street in Miami-Dade County. For this contract, Ms. Burgher developed a detailed media plan and has worked with the project team and the media to enhance knowledge and understanding of this project that is an important component of �'- ."w-. ,.. :Y. ti �',� �"' ,• f ;;c - BEACH .1,7\ 'Mize] Gonzdez , ;6' 16, t. j�i`!li.'rnu,!on V�+fivi ! �'�`.-' s'` ..-t?'J+,a�` 4 a - 10 \C=ARS Ms. Gonzalez is a fully-bilingual (English/Spanish) communications professional with extensive f experience providing public involvement support on myriad transportation projects in Southeast • i" = Florida. She has supported public involvement in all stages of project developmentfrom PD&E through ► • construction.A long-time Southeast Florida resident,Ms.Gonzalez has interacted with elected officials, special interest groups and the media. She is highly organized and detail oriented,documenting all EDUC AT 10 NI project-related activities and communications. She coordinates public meetings,special events and • M.A.Global Governance, media events and develops a variety of project collaterals including fact sheets,newsletters,speeches, • Florida International talking points, and media kits. She has extensive experience in project coordination and public University,Graduated Top engagement,facilitating communications with diverse stakeholders. of the Class,2013 • B.A.International PROJECT Relations,Florida International University, City of Miami Beach Office of Capital Improvement Projects Magna Cum Laude,2010 Miami Beach,FL(2014-Present) Ms.Gonzalez has served as the Public Information Liaison on two high-profile neighborhood capital • Certificate of Latin improvement projects in the City of Miami Beach:Venetian Islands(current)and South Pointe III,IV,V American and Caribbean Studies,Florida i (completed). She is responsible for providing day-to-day coordination between affected stakeholders International University, and the project teams. She provides translation and interpreting services and develops a wide array 2010 of project collaterals including construction advisories, fact sheets, and PowerPoint presentations. She tracks, helps resolve and documents issues in detailed contact logs,which are provided to the RJ R O-_:=S S I '1 N, !_ project team for timely follow up. She coordinates and facilitates public meetings,and helps coordinate 'J::V='0 `I T numerous major events. She is the liaison between the City staff and stakeholders and manages a 24/7 • FDOT Public Involvement I hotline for both projects. She also updates the City's website. Training,Orlando,2013 • Florida International Florida Department of Transportation(FDOT)District Six University Crisis ' Miscellaneous Construction Projects Management Seminar, Miami-Dade County,FL(2014-Present) Miami,2012 f As the Assistant Public Information Specialist,Ms.Gonzalez creates collateral documents,including fact •Switchboard of Miami sheets,press releases,letters,and databases. She also assists in the coordination of public meetings Crisis Counselor,Miami and door-to-door distribution of collateral materials. She performs project research to help develop Community Awareness Plans(CAPs)and supports the coordination and facilitation of public meetings and special events. City of Doral Bicycle Sharing Program Doral,FL(2015-Present) As Project Manager,Ms.Gonzalez works with staff from the City of Doral and QCA's graphic team to develop the logo,slogan and design for the City's new bicycle share program, being launched this summer. Ms.Gonzalez managed all design concepts and worked with the team to develop the theme, color scheme and branding for this new program. Once finalized by the City, QCA will assist with developing an awareness campaign to launch this new service. • • BEACH University Drive from Sample Road to the Florida Department of Transportation District Six, Sawgrass Expressway Krome Avenue South PD&E Study Coral Springs,FL(2015-Present) (SW 296 St.-SW 136 St.) Ms.Gonzalez currently serves as the Public Information Officer Miami-Dade County,FL(2013) for the Design project. She is responsible for the creation Ms. Gonzalez served as the Public Involvement and Outreach of the Community Awareness Plan (CAP), coordinating and Manager for this PD&E Study. She was responsible for facilitating public meetings,creating collaterals and distributing coordinating and facilitating the public hearing. She drafted information to the public,and communicating with stakeholders all correspondence with stakeholders and communicated and the project team. across teams and project managers to coordinate all hearing preparations. City of Marathon Waste Utilities Department Monroe County,FL(2014-2015) Phase V Hydro Test As Project Manager,Ms.Gonzalez is responsible for coordinating Miami-Dade County,FL(2013—2014) directly with City of Marathon and QCA's graphic team to design As the Public Involvement and Outreach Manager,Ms.Gonzalez two educational brochures. These brochures are designed coordinated and facilitated numerous meetings with affected to educate area residents about the City's wastewater and agencies, elected officials and stakeholders. She managed storm water programs, and provide detailed instruction all outreach and ensured the affected public understood the on conservation, disposal and pollution prevention. She is project needs and benefits. She documented public outreach responsible for QA/QC of the final brochures and will assure that in detail during this project. In addition, she drafted media these projects are completed on time and on budget. communications,such as press releases. Ci ty of Doral Trolley Florida Department of Transportation District Six, Doral,FL(2014-2015) I.95 PD&E Study As Project Manager, Ms. Gonzalez is responsible for working Miami-Dade County,FL(2013) with staff from the City of Doral and QCA's graphic team to As the Utility Coordinator for this Florida Department of develop various collaterals for the City's growing trolley service. Transportation(FDOT)PD&E Study,Ms.Gonzalez was responsible QCA was responsible for the original branding and advertising for coordination and communication between utility companies. materials for the Doral Trolley and is updated information to introduce expanded schedules and routes. We also developed informational signage for several trolley shelters located throughout the City. Florida Department of Transportation District Six, Venetian Causeway PD&E Study Miami-Dade County,FL(2014) Ms. Gonzalez provided public involvement support for this PD&E Study, coordinating and facilitating public and agency kick-off meetings and creating project collaterals including the fact sheet. She helped establish a Citizens'Advisory Committee (CAC),facilitating and documenting meetings. She also received and responded to public inquiries. r�rr !• 1 41 +~ z ~ s T v e ma ' -, ; . - '. )+9' _t '- t �,- _,,,:s' - �te -''' ,l,, '. \`.; L-_y.: '71 1 t V r _ . , , BEACH r-- %-% ``? Miggie Bruno u f M ;i1 A . . . „. ,. ,,_.:,.., L `° tip. :� " EX _, l — YEARS ; ,� Maggie Bruno has more than 18 years of working with both public sector and private sector clients in N&�, ,i, the transportation industry encompassing a myriad of disciplines in communications,media relations, public information and project management. Her background includes developing and 9 managing 9 9 public information/communication programs, forming corporate partnerships, consensus building, JJ'�;^,- Oi`i interagency collaboration,community outreach,special event planning,high profile campaigns and •A.A.,Business crisis management. • Administration,Miami She has provided consultant communication services to public sector clients in South Florida including the Dade College Florida Department ofTransportation(FDOT)District Six and District Four,Miami-Dade County Metropolitan • B.S.,Communications, Planning Organization,and Miami-Dade Expressway Authority. Ms.Bruno is able to manage many projects Miami Dade College and tasks successfully to meet established deadlines.As a long-time South Florida resident,she has worked extensively with local media and has developed strong working relationships with local officials, civic • organizations and special interest groups throughout the tri-county area. R7.! EVAN EVANT PROJECT _X?_R =i` Florida Department of Transportation(FDOT)District Six Miscellaneous Construction Projects Miami,Florida- 2 1 - 0 4 Present) • Ms.Bruno serves as a Public Information Specialist on this contract and acts as the source for project related information in both English and Spanish,given the extensive interaction with the multicultural South Florida community. She prepares presentation materials,executes speeches and press releases; prepares and presents project information for meetings;and coordinates and staffs formal and informal public meetings. As part of this contract she was assigned to plan,coordinate and execute the Krome Avenue Groundbreaking Ceremony. In addition she was instrumental in the planning of the Governor's Press Conference on the 57th Avenue project in Hialeah. 1-75 Express Lanes-Segment E Broward County,FL(2013-Present) Ms. Bruno supports all public information activities on this project including the development and dissemination of project information;coordination and facilitation of public meetings and workshops; providing updates to local governments and civic organizations; as well as coordinating with local media, residents and businesses. She works closely with the project team and the in-house public information officer on this project that calls for constructing express lanes in the existing median on 1-75 north of Griffin Road to 1-595 in Broward County. • FDOT District Four,1-595 Express Corridor Improvements Project Broward County,FL(2009-2014) As Public Communications Manager representing the concessionaire,Ms.Bruno was responsible for developing an effective public involvement program that required assembling a selection of strategies to meet the needs of the project. She provided support to the Department's public information consultant and the Florida Department of Transportation(FDOT)in the implementation of strategies and public involvement efforts. Critical to the success of these efforts,Ms.Bruno administered a customer relations program to help address the public's concerns and issues. She worked with FDOT consultants and contractors to establish clear measurable goals and objectives for improving communications, public involvement and outreach activities. These efforts ensured consistency of information being disseminated to the public,stakeholders and the media. •� �-"� R",�• Lr =.�f�rw�.��-M��, `�' �' 1- ^.i-�'.��„ ��y,3`.,-•,)..‘-'•—: ..]rI i � s ti.�\r.- :` -. ,mil, - BEACH '-'� .' L� ,, tt ff {J 7 Maggie Brun • _ _, Ms.Bruno was responsible for Quality Assurance/Quality Control Parsons Brinckerhoff(PB) and managed the development and implementation of all the Miami-Dade,Broward and third party property damage claims. She also worked with the Palm Beach Counties,FL(2001-2004) FDOT project manager and the contractor to ensure all license Ms. Bruno served as the Project Manager for the Florida agreements were in place and were adhered to. She served as Department of Transportation (FDOT) Rideshare Commuter • spokesperson for I-595 Express,LLC;and prepared and organized Assistance Program as well as Executive Director of South Florida press releases and press conferences,as well as provided inter- Commuter Services (SFCS). She developed, negotiated and agency communication. oversaw sub-consultant contracts with projected yearly budgets ranging from $500,000 to $2.5 million. She spearheaded a . Miami-Dade Expressway Authority(MDX) series of rideshare campaigns which included TV commercials, - • Miami-Dade County,FL(2006-2008) billboards,radio spots,print advertising and extensive outreach. As Public Communications Manager, Ms. Bruno worked with ai MDX directors, board members, consultants and contractors HDR Engineering,Inc. to establish clear and measurable goals and objectives for Miami-Dade,Broward and improving the Authority's communications, marketing, Palm Beach Counties,FL(1998-2001) advertising and public affairs/activities. Her responsibilities Starting with HDR in Kansas City, MO, Ms. Bruno directed all included planning, managing and coordinating countywide strategic marketing and business development activities for comprehensive communication programs, campaigns and a 31-person architecture and engineering firm. Her specific activities for the Authority. Ms. Bruno oversaw the marketing business development activities included lead generation and department and managed the communication and public tracking; client and project development/maintenance; client involvement consultants, contractors and vendor contracts. interface;and review of lead publications;and organized,wrote, She maintained fiscal responsibility for the communications edited and produced proposals. Ms.Bruno assisted with public $2 million budget. Ms. Bruno coordinated communication involvementactivities. Ms.Bruno also managed and coordinated activities between MDX and the public, school groups, civic trade shows nationwide, special events, and public meetings. and professional organizations, and industry vendors. She She was also the editor and publisher for the Society of Military served as spokesperson for local, national and international Engineers Newsletter. media; prepared and organized press releases; met regularly with representatives of the media to conduct briefings and background sessions and coordinated the production of the site's documentary film. She prepared presentation materials, executed speeches and publicspeaking engagementsforMDXstaffand Board members; assisted in coaching staff, board members and consultants on handling media and public speaking engagements. In addition, Ms. Bruno worked very closely with Florida Turnpike Enterprise and developed a series of SunPass campaigns which included TV commercials, billboards, radio spots, print advertising and extensive outreach. • Garcia Stromberg Architecture Palm Beach County(2004-2006) In the private sector,Ms.Bruno served as Director of Marketing/ Business Development and was responsible for directing all marketing and business development related activities for a private 65-person architectural firm based in West Palm Beach focusing on architecture, interior design, land planning and mixed-use projects. ;::',"k:', •.-" . '� .i. ��". ,' T�t`.r J\ ham, �?�..nj. _ y�C�?ate-. r ` J. `:: °��,e,!-_^j. � '�,i. xiy_ ..r� ik il .;:"f`:,-. +' �� ^ f� ',`'� I _ � � . . .n� {-1�``.7•_ •eL d :' ' BEACH- i',g's-1 c e : Yaw Mercado r-----3., - .. ,r-- , / .,, ?Ci i Public 1 '3rYal7 Dn (r t.'cei S r i '1'27-$. krrL, c �9. ,.': , _F/F t ,,i it in, , ,tl.!' r � `,_' ` F'.j,,„,. Ms.Mercado has more than 10 years of experience working with public and private sector clients. A ;xf;T ��; Miami native,she is a fully bilingual(English/Spanish)communications professional with exceptional aY q A _ interpersonal skills who is able to build strong professional relationships with her clients,stakeholders and various groups and organizations. She is highly organized and detail oriented. Ms.Mercado is '. adept at developing and implementing processes and procedures to achieve established goals and J;j"`^ IO J can manage multiple tasks and projects simultaneously while maintaining a high level of performance y • M.A.Global Governance, and meeting established deadlines. She has extensive experience in project management and can Florida International seamlessly direct and coordinate all communication efforts from start to finish. University • B.A.International RELEVANT V, \IT ROJ CT E`X:� '�', ,C,_ Relations,Florida �= = ` ' ='�' International University City of Miami Beach Office of Capital Improvement Projects Miami Beach,FL(2015-Present) • B.A.Psychology,Florida Ms.Mercado currently supports public information activities on the high profile capital improvement • International University project on the Venetian Islands in the City of Miami Beach. In this role,she is responsible for providing PRO -»I Oil.•.1_ day-to-day coordination between affected stakeholders and the project teams. She provides D;\/`=LOPM,=NT translation services and develops a wide array of project collaterals including construction advisories. • FDOT Public Involvement i She helps track and maintain detailed contact and issue logs,which are provided to the project team Course,2015 on a bi-weekly basis. She supports the coordination and facilitation of resident meetings and works • FDOT Plans Reading { closely with her project team to coordinate construction activities with local special events. She is also Course,2015 responsible for updating the City's website. • Florida Registered Paralegal through The Florida Department of Transportation(FDOT)Statewide, Florida Bar,2011-2014 Construction Careers Consultant • Developing a Business Statewide Florida(2015-Present) Plan for the Start-up Law Ms.Mercado currently supports the FDOT construction careers program,acting on behalf of the Florida Firm Course,2014 Department of Transportation to recruit and champion the On the Job Training Program,Construction _ , • Risk Management Course, Career Days and other workforce development initiatives. She helps track and maintain detailed 2014 outreach logs,which are provided to the project team on a weekly basis. Ms.Mercado supported the coordination and facilitation of two construction career fairs held in South Florida and worked closely • Building the Small Firm with her project team to coordinate with contractors and recruit participation. She provided mentoring, Marketing Program,2014 resume building and face-to-face interview preparation for the career fair participants. •Technology Planning,2013 FDOT District Florida Department of Transportation(FDOT)District Six Miscellaneous Construction Projects Miami-Dade County,FL(2015-Present) Ms.Mercado supports public information activities for this districtwide contract in Miami-Dade County. In her support role,Ms.Mercado assists in creating stakeholder databases and public information efforts (i.e.door-to-door outreach and mailings). She provides translation services and develops a wide array • of project collaterals including construction advisories,Fact Sheets,and PowerPoint presentations. Ms. Mercado supports the coordination and facilitation of public meetings and special events and works closely with her project team to coordinate construction activities with local special events. She is also responsible for updating the Department's website. .�: BEACH FDOT District Six,SR 5/US 1/South Dixie Highway Safety Precision Response Corporation Design Projects Miami,FL(2003-2005) Miami-Dade County,FL(2015-Present) Ms. Mercado coordinated communication with clients and Ms. Mercado supports public involvement efforts on two service providers. She processed merchandise orders and separate but related design projects for FDOT District Six. These coordinated travel arrangements. She responded to inquiries, safety projects include SR 5 from Ponce de Leon Boulevard to placed reservations, and assisted customers with website SW 37 Avenue and SR 5 at the intersection of Riviera Drive in the navigation. In addition,she was responsible for training telesales City of Miami and the City of Coral Gables. In her support role, representative groups in customer service skills, protocol and Ms.Mercado assisted with the coordination and facilitation of a procedures. public hearing by helping with room set up,attendee greeting and sign-in, distribution of project information and speaker cards. She also coordinated with the court reporter before and after the hearing. EAST'NO _XDr YI=\ CE Sands&Moskowitz,P.A. Miami,FL(2005-2015) Ms.Mercado served as the paralegal for a criminal defense firm in South Florida. In that role,she was responsible for creating outgoing correspondence, reports and court filings following the protocols establish by the state,federal and appellate courts. She maintained more than 300 electronic and paper files for cases, documenting all related activities and communications. She seamlessly directed and coordinated communications between court officials, legal experts, attorneys and clients including document requests, and coordinated all meetings and presentations. She analyzed law enforcement reports and created briefs, reports and memorandums to present to clients, attorneys, experts and law enforcement officials. She maintained relationships with court staff, auxiliary service providers,government staff and clients. Florida State Courts Miami,FL(2005) As a Judicial Assistant, Ms. Mercado coordinated all communication between attorneys,court officials and the public. She provided administrative support: drafting and finalizing correspondence, judicial report and recommendations and inquiries following the protocols establish by the Courts. She also coordinated and maintained the court calendar,scheduling all court hearings. Ms. Mercado also documented all case- related activities and communications,including a high volume of case-specific calls on a daily basis. ,t BEACH .,:iii-. , rT? i . .. , ,, _-,s4v-s, . ki,7' ,,: :'..,-::'; joe Duhamei ..„. . ___ir,,,,,,,,,,,,a, ,...,„,,,,,, �^I`lr Gr,.p,hI` ''J�.s!` r;er ik •.: - }t .. .... ■ G,. _ Il_, 25 . ■ R With more than 25 years of graphic design experience,Mr.Duhamel has worked n .� '� Y 9 on a wide variety of ' r, P 9 P y o r �+ client projects with a focus in transportation. With a major in fine arts, Mr. Duhamel designs bold, creative and exciting graphics that communicate to his target audience. His designs allow the public to identify and connect to the clients he serves. Mr.Duhamel has a strong work ethic and can create _ _' imaginative designs that meet stringent deadlines and challenging budgets. He is experienced in �'�i...)i`"'�' 0 w Photoshop, InDesign, Illustrator, QuarkXPress, Acrobat, and Keynote/PowerPoint; additionally, he • B.F.A.,Design Graphics, plans and directs remote as well as studio video shoots and production,including storyboarding and New York Institute of directing talent. Technology,Magna cum Laude As a senior member of QCA's creative team,Mr.Duhamel manages the design and production of various HONORS d marketing and communications outreach collateral in support of multi-modal initiatives including A i LI T!O N S alternative analysis,PD&E studies,road and bridge construction,and transit services. He collaborates • Member,National on all design projects including branding, public information collateral, brochures, newspaper Association of Photoshop J advertisements,and website design. Mr.Duhamel supports QCA's transportation industry clients with Professionals ' strategic marketing,logo design and the creation of advertising and promotional collaterals. • Member,American MENSA ' Ltd. — PROY=CT C •QCA Innovative City of Miami Beach Office of Capital Improvements Projects Technologies Team Miami Beach,FL(2012-Present) Mr.Duhamel currently provides graphic support to the Venetian Islands Capital Improvement Project. He is responsible for developing presentation templates,updating maps and construction advisories and supporting all project activities that require collateral materials. Star Island Roadway Improvement Project Miami Beach,FL(2011-2012) Mr. Duhamel provided graphic support to the Star Island Capital Improvement Project. He was responsible for developing presentation templates, creating and updating maps and construction advisories and supporting all project activities that required collateral materials. South Pointe Phase II&Ill,IV,V Infrastructure Improvement Projects Miami Beach,FL(2010-2015) Mr. Duhamel provided graphic support to this extensive Capital Improvement Project for the City of Miami Beach. He was responsible for developing presentation templates, updating maps and construction advisories and supporting all project activities that require collateral materials. Bayshore B Neighborhood Improvement Project Miami Beach,FL(2011-2012) Mr. Duhamel provided graphic support to the Bayshore Capital Improvement Project. He was responsible for developing presentation templates, creating and updating maps and construction advisories and supporting all project activities that required collateral materials. BEACH . - FDOT District Six Miscellaneous Construction Projects, Connecticut Department of Transportation,CTfastrak Public Outreach Collateral Design BRT Managed Lane,Strategic Marketing, Miami-Dade County,FL(2013-Present) Brand Messaging and Web Mr.Duhamel serves as the Graphic Designer on this districtwide Hartford,CT(2012-Present) contract for the FDOT District Six Construction Department. In For the Connecticut DOT's CTfastrak managed lane bus rapid this role he is responsible for creating templates; designing transit system,Mr.Duhamel designed a comprehensive website collateral materials, advertisements and maps; as well as that serves as an information portal for the community. Working creating project-specific signage and exhibits. closely with QCA's web developer, he provided the selected design concept, the framework for the multi-page site and City of Marathon Utilities Department various animated elements that enhance the visitors'experience. City of Marathon,FL(2014) The site is designed for viewing from a computer, tablet and smart phones. Additionally, he designed the system's BRT bus Mr. Duhamel was responsible for creating various educational exterior graphics now featured on more than 40 vehicles. collaterals for the City of Marathon Utility Department aimed at educating the public about water conservation and waste disposal. He created collaterals which were mass mailed to City customers. City of Doral,Bicycle Sharing Program City of Doral,FL(2015-Present) Mr. Duhamel serves as the Creative Director for the City's new bicycle sharing program. He is working together with QCA Graphic Designer, Sophia Tingle, to create modern and captivating options for the name,logo and slogan of the bicycle program,while still keeping with the City's branding objective. City of Doral,Doral Trolley City of Doral,FL(2012-2015) Mr.Duhamel creates and maintains the system map,time tables, and collateral materials such as bus posters and displays for the City's trolley. Critical to this effort is the Doral brand,a unique flair in design and approach that the City takes pride in maintaining for all infrastructure and municipal materials. City of Tallahassee Blueprint 2000 Intergovernmental Agency,Cascades Park&Smokey Hollow Trail,Creative Services for Website,Publications,Signage Design Tallahassee,FL(2011-Present) Mr. Duhamel designed a modern, user-friendly website highlighting the City's Cascade Park project to draw public interest and activity; and managed production of a high-end PowerPoint presentation using unconventional techniques involving clickable video slides and animations. Also for this public spaces project,he designed logos,park and trail signage and pole banners,brochures and factsheets.He also,developed the Residential Relocation Program for Tenant-Occupants brochure. lzw ' . .41,-;z46.. - • y yes • BEACH . -' Sophki .Ti gJe ci rA 1 A V'�iO11c IJe5 cjr?- -::+k Y x)� Ms.Tingle has more than 12 years of experience in presentation design,product layout,event planning, •'? ' web, print, social media and marketing. She reviews, analyzes, and creates visual solutions that ' communicate a variety of advertisement and marketing needs. Her artistic and professional disciplines have helped companies translate their ideas and messages into creative images-resulting in the ,- r} creation of very simple to complex designs. • B.A.,Digital Design and _�_`i\'•�NT ??, X -R:_\ C_ Illustration,New Jersey _ �,-,..�; � . •�„ �; `,<-_,.,,_; , City University City of Doral Bicycle Sharing Program S< _LS Dora!,Florida(2015-Present) ' •Adobe Creative Suite Ms.Tingle serves as the Graphic Designer for the City of Doral bicycle sharing program. Providing • MS Office Suite research and designs of modern and sleek branding options for the program. Creating multiple options for the name,logo,and slogan for final review. Ms.Tingle also works with the creative team in revising • Microsoft Publisher collaterals and the presentation layout for the proposed designs. •SharePoint •Dreamweaver 1 Continental Real Estate Companies •Qua rkXPress Coral Gables,Florida(2013-Present) •Word Press As the Marketing Associate,Ms.Tingle works collaboratively with the marketing team in scheduling, coordinating and leading various marketing campaigns and events, to deliver the best marketing • Email Marketing(Constant solution for both the company and the client. She organizes several brokerage and shopping center Contact,Virtual Response, ' events with professional service firms and community organizations. Provides support development of Mail Chimp,Survey , collateral materials,including business cards,brochures,corporate merchandise,direct mailings,and Monkey,etc.), ' assists in updating the annual property marketing budget. Ms.Tingle also develops proposal materials •Social Media(Facebook, for potential clients,including gathering relevant information and assembling supporting marketing Instagra m,Twitter, . materials. She maintains and executes the company website,weekly advertising eblasts, company YouTube,etc.) newsletter,and social media sites for several shopping centers(i.e.,Linkedln,Facebook,Twitter,etc.). . In addition,she also coordinates and manages a wellness program for the company,the tenants as well as several other managed properties Rayzo Marketing Inc. Nationwide-(2008-Present) As the Designer and Marketing Consultant, Ms.Tingle creates communications materials associated with marketing and brand development such as brochures, newsletters, postcards, newspapers, letterhead, logos, media kits,and other print collaterals. She assists in developing and managing companies' Internet presence and on-line marketing initiatives, which includes; web design,social media,e-newsletters,e-blast,postcards,etc. '..iirAltirw* , -.-,r,p."4:t--cf-- --::_'-c7„:‘.7.3,,,,,.. .,77.--7„--7----7-,..„ . 1/4, ,,,, ,,,-, , . „v.... ,,,,..,4—,-_,..,—., —, ,-=--,-, -,,---' ,„::.,4.., :::._ ...43w;s::;‘,....;_1/4-;:-.-,,.,,, .,,,„..,. ,, , . .. q __,._ ,,...,,, ,,,-Lr.., , ,. . , - - .. - i .;,p-t,.-r-.---,.,- -, ,_. . .., '-',.-, ..F1 !� .- ' BEACH ; j Sophia Tingle . ,_- Gulf Coast Jewish Family ervices Y staff time sheet, time-off requests; and completing annual i Miami Springs,FL(2011-2012) performance evaluations. Ms.Tingle also ensured that the work In the role of Marketing/Program Assistant Ms.Tingle updated was according to client specs and prepared all files for printing. and maintained website for Refugee Services Department at She jumped in when needed to design and edit advertising • Gulf Coast Jewish Family Services, an organization that takes collaterals,and PowerPoint presentations for client pitches. pride in developing and providing comprehensive care for refugees,asylum seekers and survivors of torture and genocide. McGraw Hill Publishing She created, coordinated and facilitated online registration for New York,NY(2004) • conferences,webinars and local trainings with NYU and Harvard professors as well as managed the technical production of As Graphic Designer, Ms. Tingle consulted with children annual webinars(WebEx),social networking outlets(Facebook, publishing house in the design and execution of children's Linkedln and Constant Contact) and built the e-learning site science •books (Pre-k through grade 6). Formed a team of (SharePoint). She created and launched e-newsletters as a part designers to design packaging props for photo shoots, as a • of nationwide outreach as well executed training materials and successful solution to actual products. She liaised with creative resources. Her role also included research in alignment with the directors, editors, photo researchers and production to create company's mission and influence production direction via social concepts. She also made sure all imagery was re-touched for media outlets. layout within textbooks,flipbooks and photo cards MSHC Partners JPMorgan Chase Washington DC(2010) New York,NY(2002-2004) Ms. Tingle managed a busy political print design studio by As Graphics Specialist, Ms. Tingle coordinated and delegated • tracking, managing and completing over 30 daily concurrent department workflow throughout the staff, providing graphic projects with tight deadlines. She worked cross functionally support in Asia, Europe and other U.S. offices. She designed with account executives,writers, production,and designers on collaterals and promotional materials such as posters, flyers, scheduling,tracking and routing of direct mail to meet campaign brochures, newsletters, ads, poster boards, and logos. She deadlines. She supervised and delegated workflow among created commissioned design concepts based on bankers or the design team by reviewing, providing art direction, and analysts needs for placement in magazines. She also developed ensuring clients' messages and visions were carried through. PowerPoint presentations according to JPMorgan's template Ms. Tingle worked alongside team members to develop and standards,which included extensive graphs and charts. execute projects from inception to completion under delivery • time constraints,optimizing for complex blend of product cost, service opportunity cost and support cost. She also facilitated broad collaboration in order to shift projects and/or resources to meet priority changes. Cline Davis and Mann New York,NY(2005-2008) As a supervisor of the graphics department at a large . pharmaceutical advertising agency in NYC,Ms.Tingle managed and delegated workflow among designers ensuring that projects were completed and printing deadlines were met. She established, designed and served as Editor-in-Chief for department monthly newsletter, which ultimately highlighted everyone's key strengths and boost the department's morale. Her role included scheduling freelancers daily on a needed basis to ensure proper work coverage; resolving concerns or issues that arise between graphic,editorial or various departments so • everyone worked together cohesively; reviewing and approving M BEACH ::41 - Y R ` Dylan Conway has more than 18 years of experience in information technology (IT) and website - services. He has extensive experience with Windows client/server networks,website development and maintenance,and a wide range of software applications,as well as working across various online platforms and content management systems. He understands the need for websites to be functional J J J and user-friendly,with easy site navigation,a more streamlined site plan,easy to read text and inviting graphics. Mr.Conway provides high-quality customer service,dealing effectively and efficiently with • Computer Science/ clients and other content providers. He is adeptatensuring website quality,performance and reliability. Mathematics,Temple University Mr.Conway currently supports QCA contracts through the development and maintenance of project websites, as well as corporately providing crucial IT services. He ensures that all domains and hosting accounts are current for all QCA-managed sites and also maintains, updates and upgrades the corporate website www.QCAusa.com. Mr. Conway has extensive experience with Dreamweaver, Illustrator,Photoshop,Linux operating systems and database-driven websites,as well as HTML,CSS, PHP,JavaScript and Content Management Systems including WordPress,Joomla and Pulse. He has extensive experience with the latest Windows platforms,MS Office products,network connectivity and TCP/IP configuration. He is also responsible for ensuring that all field personnel have the latesttoolsand technology to maximize efficiency and productivity. He trains QCA staff to use related equipment and also performs website management training to clients after developing and implementing websites. His ingenuity,motivation and proven organizational skills make him a true asset to the organization. --E ,2;,` PROJ EC:7 =;CPER: C- Florida Department of Transportation(FDOT)-District.6 Project Websites Management Miami-Dade County,FL(2013-Present) Mr.Conway manages and maintains the extensive www.fdotmiamidade.com website for FDOT District 6(Miami-Dade and Monroe County). The website includes detailed information on all transportation projects in South Florida, provides a platform for distributing project updates, includes videos and photographs and interfaces with the FDOT state website. Mr.Conway manages the website hosting and security,makes technical updates and changes as needed,and provides user support. Manatee Coun ty Area Transit-Website Development elopment Bradenton,FL(2015-Present) Mr.Conway is currently working on a new website for Manatee County Area Transit.The website will feature the latest in responsive technology to ensure mobile device support and will use a full-featured content management system allowing efficient updating. The website will provide visitors with easy access to information such as bus schedules, route maps, riding guides,ADA access and the latest transit news. Crosstown Bridge Extension Project-Website Development Port St.Lucie,FL(2015-Present) Mr. Conway completed the development of the website CrosstownExtension.com to support the building of the Crosstown Bridge Extension in Port St. Lucie, Florida. This mobile device friendly responsive website is used by the community to keep up-to-date as the project progresses. The site's intuitive navigation system permits easy access to project news,traffic impacts,construction and aerial photos,frequently asked questions,and special events. r '+5 T�� M -z 1' .rte. - BEACH f Florida Department of Transportation(FDOT)-District 5 Blueprint 2000-Website Development Project Websites Management Tallahassee,FL(2013-Present) Orlando,FL(2014-Present) Mr.Conway completed a full redesign of the www.blueprint2000. Mr.Conway manages and maintains the extensive CFLRoads.com org website for the Blueprint 2000 Intergovernmental Agency. website for FDOT District 5(Orlando area). The website includes The interactive and responsive site highlights the many initiatives detailed information on over200 transportation construction and and keeps citizens informed of the project's progress. The site is maintenance projects in central Florida. Mr. Conway manages designed using a full featured CMS. the website hosting and security,makes technical updates and changes as needed,and provides user support. Connecticut Department of Transportation(CTDOT)- CTfastrak Interactive Website Development Palm Coast Parkway Project-Website Development Hartford,CT(2012-Present) Palm Coast,FL(2014-Present) Mr.Conway completed a full redesign of an interactive website Mr. Conway helped develop the website www.PalmCoastPkwy. for CTfastrak,(www.ctfastrak.com)a nine-mile bus rapid transit com to support the Palm Coast Parkway improvement project. managed lane being constructed by Connecticut Department of The site contains project details, news, photos and contact Transportation. Working closely with QCA's graphic designer,his information allowing the community to stay informed of the responsibilities include technical development of a responsive project's progress. website. His efforts ensure that the website will automatically conform to fit a visitor's device whether it is a desktop Gainesville Metropolitan Transportation Planning computer, laptop,tablet or smart phone. Working closely with Organization-Website Development CTDOT leadership, this website supports public involvement, Gainesville,FL(2014-Present) educational outreach and marketing strategies.Additionally,Mr. Conway conducted Content Management System(CMS)training Mr. Conway developed the website LivableCommunity2040. for CTDOT employees. corn for the Metropolitan Transportation Planning Organization's Long Range Transportation Plan. This colorful website is the community's source for all information regarding the various Florida Department of Transportation(FDOT)& aspects of the plan. It is built on a reliable content management Orlando-Orange County Expressway Authority(OOCEA) system for efficient updating and provides access to plan details, -Wekiva Parkway maps and documents. Orlando,FL(2012-Present) Mr. Conway completed the design and development of the Concord Kannapolis Area Transit-Website website www.WekivaParkway.com for FDOT District Five and Management OOCEA. He worked with agency staff from the initial concept to Concord,NC(2013-Present) the site's implementation,always ensuring that the site would meet the needs of the Orlando community. The site includes an Mr. Conway maintains and manages the website CKrider.com interactive project map and a custom CMS to facilitate updates. for Concord Kannapolis Area Transit. This website provides transit riders with access to information including route maps and schedules,service updates and news,and ADA accessibility. Florida Department of Transportation(FDOT)-US Mr.Conway makes design and technical changes as needed by Highway 17 Corridor Projects the client,manages the website hosting and provides technical DeSoto County,FL(2012-Present) support. Mr.Conway developed the website www.FDOTUS17projects.com for all of the FDOT District One road improvement projects along the US 17 corridor. The site includes an interactive project map and a custom CMS to allow for easy maintenance. It has separate pages providing full details for each segment of the project. 2. 2.1 i BEACH Staffing Experience Proposed team members know and understand the City's dedication to customer service and Florida's Sunshine Law. We understand construction and are able to communicate technical information in language that is easy to understand. We read construction plans; understand the challenges and requirements related to access management;understand Maintenance of Traffic(MOT)and impacts,and are trained in work zone safety. QCA effectively manages all aspects of public information on hundreds of construction projects throughout the state. We have designed and implemented successful Public Information Plans for some of the most challenging projects in the region. We have the talent,resources, tools and technology to accomplish all tasks required for this contract quickly and efficiently. QCA's team of degreed professionals is prepared to act at a moment's notice and will provide the stability,insight and forward thinking to the City's needs in order to ensure stakeholder concerns are handled with the utmost professionalism and accuracy and within the City's guidelines. We know how to work with the CIP staff to develop and implement proactive public outreach strategies that: •Provide clear,concise,accurate and consistent information in an ongoing and timely manner •Provide timely notification of construction starts,impacts and public meetings •Respond within 24 hours resolve and document public inquires and concerns •Educate the public about project details,schedules and benefits •Provide stakeholders with information that is accessible and delivered in the most effective manner •Combine traditional and non-traditional methods to maximize outreach to the City's diverse customers Project Manager Tish Burgher will serve as your Project Manager for this contract. Ms.Burgher is a strong team leader with excellent project management and marketing skills. She has worked with public sector clients for more than 20 years, . serving on a variety of projects ranging from planning to construction. She has served numerous regional agencies • -,,, including the City of Miami Beach,Florida Department of Transportation(FDOT)District Six and District Four,Miami- 1 Dade County and Broward County,to name a few. Ms.Burgher oversees contracts and manages client relations and ;} contract compliance. A veteran communications professional,she has been praised for her media relations, crisis - communications and issues resolution skills. She will work directly with the City's staff to assure the QCA team is maximizing performance and service delivery and will be directly responsible for allocating staffing and resources to this contract. She is able to provide innovative tools and techniques to accomplish your objectives efficiently and successfully. She provides Quality Assurance and Quality Control oversight on all deliverables and allocates time,money and resources as needed to maintain effective work production and ensure that all tasks are completed successfully on time and on budget. As a QCA Vice President she helps advance the company's mission and vision throughout the region and the state. A long-time Southeast Florida Resident,she has extensive experience with transportation-related issues,in-depth local knowledge and understands the City of Miami Beach's goals and objectives. These skills help her guide project teams to success,with a primary focus on customer service and client satisfaction. Ms.Burgher has managed public information efforts and projects successfully on a variety of high-profile projects throughout the region. She has managed several special projects,and assignments,developed and implemented crisis communications and developed successful advertising and media relations activities for high-profile projects. As the Project Manager,Ms.Burgher will assure that QCA's team is client-focused and results-driven and will employ all the tools in our extensive tool box in order to exceed the goals on this unique City of Miami Beach contract. • 2.22 1 ' ",' -.,, V '. Am 11‘. . . . , .., , ' t„4.' *-? 6,•r ` '. iI BEACH . ./..i.4 Public Information . , , ,€1 Yaisel Gonzalez will serve as your Public Information Officer.Ms. The per' - Gonzalez,a bilingual communications professional has more than 10 yearse privilege it 1 of experience working with private and public entities and developing "°r w public information and public awareness campaigns for local a agencies and Wo rig with nf*l . ,,,, , I/' g nd 1 projects.Currentlyserving on the CityofMiami Beach Capital Im rovement Gonzalez Q � p ce; Projects Office(CIP)Public Outreach contract,she possesses unique p ique insight ,.��mpr�/emerit { into the needs and expectations of local residents and business operators. O" l`Qr Ms. Gonzalez has lived in the South Florida area almost all her life, and holds a s ecial n understanding of the cultures,challenges and communications strategies that im act and affect ,�`t E 11�iami Beach. �faise# •_ the area. Ms. Gonzalez has extensive construction experience coupled with design n and has oonstec� f - experience. This provides her with a keen understanding of how infrastructure projects PD&E �i p ovt� and how they benefit the greater public. She is able to manage many tasks simultaneously and is Pried ' both efficient and effective. She is able to communicate fluently in both English and Spanish and erCeS develop collateral materials in both languages,as well as able to translate technical informs into plain language so the public can clearly understand. information rt m u rig.community j works with her project team to assure that issues are resolved quickly and in accordance and �outreach, identifying City's protocol and the project's needs. Ms.Gonzalez has an innate capability to communicate Concerns potentially successfully with diverse groups of people from different cultural and economic backgrounds. She �TtPQCt the meet builds relationships with team members and stakeholders to mitigate issues as they arise. Ms. during Co Gonzalez ensures area residents,associations,and public officials are informed about her assigned gon Press fi b projects by providing them with updated and clear information for each project. Ms.Gonzalez is ! an experience writer,having written speeches in the past for a top federal official. She has drafted g p Public Information, Community Awareness and Marketing Plans. In addition, Ms. Gonzalez �\ �� roblem attention to detail and recollection produces thorough meeting minutes and project summaries. : ��Sol�l�ons, and She is skilled at identifying potential construction-related before they arise and processes the '' rdtnerr�g Prperes ability to consult the City on ways to mitigate those potential issues using preventive measures. She interacts with concerned stakeholders and successfully addresses � rnptntaltt the intended concerns on a daily 24-hour basis, creating a reliable and trust-worthy erela questions with � schedule and proposed stakeholders. The stakeholders in her projects trust Ms. Gonzalez in mitigating and re resolving f�rne r0 Without construction impacts. praise)s contributions b f' our protect the daily -, 4t, Maggie Bruno will also support this contract as a Public .operations would Information Officer.QCA offers an un unparalleled �., p d depth of resources and Signlncan�cholleng ngg personnel for this contract. With Ms. Gonzalez currently serving on the , x Venetian Isles project, we will utilize Ms. Bruno as the City needs and © �; �� ' misers �d....-- directs.Ms. Bruno is OCA's Business Unit Manager in South Florida. She �, g professionalism and it has more than lB years of directly related experience. She is a South Florida constant effort ore native with strong ties within the community and the region. She has a strong background in public information,community relations,marketing and media relations. exemplary ale She is adept at developing and implementing Public Involvement Plans,and has facilitated and valuable assets a coordinating numerous successful events including Matchmaker event,groundbreaking events, ribbon cutting events and more. She writes speeches and talking points for dignitaries and company and its officials and has strong relationships with local media and government officials.She has extensive services should provide." construction and design/build experience having worked as the Public Involvement Coordinator for 1-595 in Broward County.She brings a"big picture"outlook on all of her assigned projects and is able to determine means and methods to maximize results and success her assigned Senior Engios ,'Emil Mateo projects. �e g;/.5)a-....c.-'0.:',' Resident Proled Representrtve for Venetian Islands ROW Prc:e`— Cr/of Miami Beach. SC/ .0 ' = :_ Shiskii&Asscc�a'.s it 3 I _ BEACH Financial Capacity Diane Hackney From: Lori Morgan Sent Friday,July 10,2015 1:57 PM To: Diane Hackney Subject: FW:D&B Confirmation [ref:_00D3061en._500a0wnU3:ref Please see email below confirming SQR submission to City of Miami Beach. This confirmation was handled under case#14023256. Quest Corporation of America,Inc. Lori Morgan Corporate Services Manager c 813.400.4563 o 866.662.6273 ----Original Message-- From:McNeese,Brenda[mailto:McNeeseB @dnb.comj Sent:Friday,July 10,2015 1:53 PM To:Supplier Portal;Lori Morgan Subject:RE:D&B Confirmation[ref:_00D3061en._500a0vvnU3:ref I Hello, Please be advised that on 6/24/2015,an SQR report was ordered for QUEST CORPORATION OF AMERICA,INC.,duns 140143244 to the email address of yusbelgonzalez@miamibeachfl.gov. Regards, Thanks, Brenda McNeese Gold Customer Service 5800 Airport Dr Austin,Texas 78752 Direct 512.794.7628 Fax 866.313.0010 dnb.com rir i. II • • 0• 3 .t •. .•_ _ _ _ _ _ _ _ _ • . . • 0 0 N O A � 8 E Z � ce 3 yy K . _Y ;is . '. e�:. -.-yt s sYS +t 4T 3 r •. -/a yc �� \' . �4 4 Z7, s�—\ N r ;� 3 1L<^ iI _ _ . .1L+. _— 'iij .a t.tea.� - BEACI-1 1,1■.. Approach ;‘ - Methodology Approach&Methodology Introduction The neighborhoods that comprise Miami Beach are diverse,distinguished by language,culture,Team understands that communication methods need to be well-thought-out andarefully crafted and socio-economic factors. The QCA carefully in order to be successful. 1 • Organization, research, planning and a deep understanding of the affected public(s)are meaningful public information and outreach strategy. The QCA Team's approach on all projects-regardless arrdl developing s w a and implementing mall-i n includes s j developing clearly-defined,project-specific goals,identifying potential issues,identifying g ess how large or -includes effective tools and techniques to successfully engage that audience. y 9 the target public,and identifying the most l I Each and every public information plan(PIP)developed by QCA will consider the unique characteristics of the ! the past history of the project. PIPS will identify potential issues and concerns and include specific tools and e affecqu sommunxi and outreach to that particular audience. The QCA Team also has the means and methods to successfully nd techniques that maximize using communications methods that prove most successful with these valued stakeholders in English, engage minority a(using le by Trans). gush,Spanish and Creole(using Creole • Experience sets the QCA Team apart. We have"been there and done that." We have worked Beach;we have seen infrastructure projects and initiatives grow from an idea to a full-fledged the project or program.that comprise have Mique understanding of potential difficulties that may arise during the design/build process and g p Ject or program. We have a unique processes,strategies,tools and techniques to enhance the public's awareness,understanding and support m t fo to projects benefit evaluating efi the and the community. understanding for projects that benefit them QCA's approach to handling communications for neighborhoods versus ark p s/facilities Over the years,QCA has had the advantage of working in numerous communities and on numerous types of projects planning through to construction and maintenance. If this experience has taught yp p oJects from concept and Each requires its own unique plan that considers all the variables that affect how e communicate with our target projects i ce are The ultimate same. goal of keeping the public informed is the same. Our approach to crafting and implementing a communications target plan or a n igh orho td project as opposed to a project in a local park or a City facility would have some common threads and some distinct dif r r a neighborhood differences. For infrastructure projects that impact a neighborhood-road construction,stormwater drainage,sewer replacement, projects,for example-the affected public works and/or lives in the project area and has to contend with thedaily inconveniences ation dirt,noise,parking,access,potential utility disruptions,potential business impacts and more. Conditions change arly . he work zones shift and a resident or business could be impacted several times in the course of a project,as the water lines are installed,l The wwa ks are removed and replaced and the roadway is torn up and rebuilt. As a result of the City's commitment to address sea level sidewalks are already underway are being redesigned to address this growing concern. This causes delays, eel nee,projects the affected public. Additionally,when working in residential neighborhoods,there are often nc oath or may not understood by has planted a tree or placed other personal property in the City's Right of Way. Identifying encroachment issues,where a resident of these items needs to be handled very delicately and systematically in order to minimize the frustration i an anger removal e f ected property owner. These continuous and ever-changing impacts require proactive communication with affected takehol of the affected mitigate the frustration that could arise as a result before,during and after a project. gets in order to J For these projects,QCA employs traditional grassroots methods with more innovative and cost effective of an accurate and detailed Public Information Plan;coordinating and facilitating an internal project kickoff tools including:development facilitating a preconstruction public meeting;performing a pre-construction walk through of ach ro ere ameeed t develop detailed and • notes regarding the condition of each property and identify potential issues and encroachments;p p elopingtco collateral drat mp eetas in accordance with City standards and formatting;developing a detailed database that will include phone number and sforfut re p numbers and emails for future r , BEACH ti3-_V2 email blast updates;creating a page for the CIP website;touring the project area regularly to keep abreast of activities and meeting regularly with stakeholders and opinion leaders. In addition to letters and email blasts,door-to-doors and public neighborhood and Homeowner Association(HOA)meetings are important strategies when disseminating project information,especially at the beginning and end of the project or when a new task arises. Door-to-doors are particularly important when the Maintenance of Traffic(MOT)plan changes or when a task arises at the last minute and you can't reach residents via phone or email. Many residents living in the City Miami Beach,especially those residing in affluent neighborhoods,are often out of town for business or own multiple homes and live • in the City part time;having multiple ways to communicate with them and creating an extensive contact list is vital to the success of the public information efforts and to the project. When handling communications with neighborhoods the project team will usually build a relationship with the stakeholders,communicating with them on a weekly and sometimes a daily basis. This knowledge leads to an understanding of what the usual stakeholder concerns are,so that we can minimize the construction impacts in advance of the work taking place. Building these relationships is vital to achieve cooperation from residents and reduce or eliminate complaints. The City of Miami Beach offers residents and visitors an impressive assortment of parks and facilities. Capital improvement projects that affect City facilities and parks require a different approach to mitigate impacts to affected stakeholders. These venues are"destinations" where residents and non-residents go for a variety of reasons. These locations provide programs including educational and recreational 1 classes,summer programs for children and recreational facilities for all ages. Many offer venues that can be used for special events. These are important community centers where people gather and socialize. Capital improvement projects that affect the access and function of a facility or a park could impact anyone who takes advantage of the facility whether it is a resident or a visitor. When a facility has to shut down for renovation,people who use that facility are displaced. Communication with these stakeholders needs to begin as early as possible,so they can make other arrangements for the critical services provided,such as daycare and after school programs. QCA will work with the City staff to help determine alternative locations and programs that could be implemented during any project that requires closing a City park or facility. The affected location would become the primary distribution point for all project-related material prior to the start of construction/renovation. Since the project affects a very broad audience,additional outreach methods would be used, including posting information on the City's website and on the facility's website,if one is available. We would also distribute information to nearby schools and houses of worship,and distribute information through the City's Homeowners Associations,etc. At the end of a project at a City facility or park,it is critical to regenerate the public interest and use that existed prior to construction. To accomplish that,QCA would plan and facilitate a special event that would highlight the"Grand Reopening"of the facility or park. This would generate public participation and media coverage,which would help spread the news far and wide about the completion of the project. QCA can also develop,in coordination with City personnel,a story announcing the reopening to be published in the City's Magazine,MB Magazine. Below,please find QCA's proposed planning method and approach to begin any project assigned to us through this contract: General Communications Plan for Public Information and Outreach(PIO) The QCA team proposed for this contract is strategically positioned to provide the"local perspective"that is so important to the Miami Beach community at large. With oversight by QCA Founder Sharlene Lairscey,led by proposed Project Manager(PM)Tish Burgher,and carried out by bilingual(English/Spanish)Public Information Officers(PIOs)Yaisel Gonzalez and Maggie Bruno-our public information - team can meet(and exceed)the challenges of intense neighborhood roadway projects and be involved with facility construction from start to finish! QCA's unequalled understanding of the City of Miami Beach,drawn from both personal and professional hands-on experience,makes QCA's Team ideal to handle your public information and outreach initiatives. QCA understands that our PIO plays a critical role in the life of a project-regardless of whether it is a facilities project,a capital improvement project or a design/build project. We need to be vigilant,keeping in the forefront the needs and concerns of the stakeholders as well as the expectations and goals of the City. Educating the public,serving as the face of the project,and keeping the team informed is critical.Our staff will fully integrate with the Capital Improvement Projects(CIP)PM and the Public Information staff.We understand that it will be incumbent upon the public information officer to maintain open lines of communication throughout any project. Due to our understanding of the City of Miami Beach and our extensive experience working on CIP construction projects,QCA staff is able to hit the ground running on any CIP project assigned to us. !; , BEACH { ....� Customer service is key and we know it. Our team members are available to serve this contract 24 hours a day. We have the latest generation of smartphones and remote internet access and are equipped with laptops so you could say that we have an office-on-the go. We will immediately report all contacts by the media and elected officials to the CIP PMs and Public Information Specialists. CIP staff is copied on responses to all public queries to keep them in the loop on the latest issues. And we work with the CIP staff to identify creative ideas and solutions for communicating successfully with the public. The QCA Team has an established working relationship with many City of Miami Beach departments. We meet with the OP Project Manager long before a project begins to discuss the public information approach.We attend monthly project coordination meetings and work with event staff to mitigate potential impacts a project might have on a special event. QCA team members read project plans which enables a comprehensive understanding of potential impacts that can be addressed prior to construction. Based on our research and coordination with OP and project staff,we will work with you to determine the level of public information needed for each project before developing a community outreach strategy.We will prepare maps, press releases, advertisements, audiovisual displays for meetings and presentations. We look at the projects in terms of three distinct project phases and craft communications programs that are consistent through all of these. QCA's approach to communications for public information and outreach on all projects is as follows: Pre-Construction Ramp Up:QCA will engage the public early and often regarding projects that will,for some period of time,impact their daily life or work. Alerting the community of eminent construction will include establishing all plans and schedules for public information activities,developing project collaterals,conducting public meetings on each section prior to construction,and updating the project website to establish a larger,stronger social media presence. Design/build projects have a unique ramp up period,because the stakeholders actually have an opportunity to watch as a project develops and,at times,provide meaningful input into the final plans.This stage of a project lays the groundwork for future activity. Residents and stakeholders get to know the PIO first hand and build a relations with and trust in the person who will serve as the day-to-day contact for all matters relating to a specific project. Construction: Executing all public information tasks effectively, including disseminating traffic alerts and key closure notices, coordinating with CIP staff on the weekly project updates and construction alerts,making presentations to the community as needed, providing immediate updates across all media platforms,and managing the day-to-day activities that keep the affected public informed about activities that may impact them individually or affect their community or neighborhood. Working with the project team to proactively identify and mitigate issues or concerns will be key. For this reason,PlOs spend time in the field,touring their projects and seeing,first-hand where potential issues may arise. PIOs keep detailed records of construction-related issues that occur and discuss these matters at weekly progress meetings with the entire team. Most importantly,our staff know their role and responsibility as part of the CIP team. We work with the CIP PM and,as deemed appropriate,with the contractor to solve field issues at the lowest level to prevent matters from bubbling up to City managers or elected officials. We understand that there will always be stakeholders who like to go to the top with their comments and concerns,but our regular presence in the field and the rapport we develop with stakeholders goes a long way to quell concerns and develop communications channels directly with our PIO. Post-Construction:During this phase, it is critical to meet with stakeholders and affected residents and businesses to assure that any and all remaining issues or concerns have been closed out. When appropriate,the PIO can schedule a post-construction Customer Satisfaction Survey to determine ways to enhance outreach and problem solving techniques. Projects that are of significance to the stakeholders may support a special event to mark successful completion. QCA will work with the CIP staff to determine when and if a Ribbon Cutting Ceremony or similar event is warranted. rw ' - s .:�1", y{+� e: ;}.. -I t. e t' - fir' -1-n.(�:z -9-77-71--,-.'---;,- t.r, c—_,- ,- -- ,-;a- `-1 �-, y r'r't ... w ro `5''bby.TyY�( .'h4 to^�'R� •' y ^t�C'J��y i,,,,,1-,, a- <`t( c.,-.4' • q- r.� .:,ti.-:,.��';.i� - --.r. '"-?-..i i.. .� a�2' '._..r sw!"f p d'�c-j 's E' f.. ,y rte.` `.-+-v '"� �x ' �s�ti riltn-it ' f. . -- , , .BEACH '-'-'7''''' ' Task Timeframe Description P Team Member Duration Project Assignment Two months before Meet with CIP PM to review upcoming Project Manager/Public 1.5 hours project startup project and needs Information Officer Project Walkthrough Six weeks before project Walking tour the project to identify Public Information Office and 4 hours start up potential issues,encroachments,etc. CIP Project Manager (varies depending on the project) PIP Development Six weeks before project Meet with CIP and Design to discuss scope Public Information Officer 1 hour Meeting startup of project,history,challenges,etc. • Draft Project Fact Sheet Six weeks before project Creation of Fact Sheet and Webpage using Public Information Officer and 2 hours and Website content startup CIP templates,plain language,AP Style Graphic Designer ' Internal QA/QC of Drafts One month before Peer review and initiation of internal QA/ Project Manager,Team peers 2 hours project start-up QC process and approval Technical Review One month before Fact Sheet and web page reviewed by Public Information Specialist 1.5 hours project start-up the Design Project Manager for technical in coordination with the CIP accuracy Project Manager Revise Fact Sheet and One month before Make any updates or revisions if needed Public Information Specialist 1 hours Website project start-up to draft Fact Sheet and web page Draft Spanish/Haitian One month before Develop Fact Sheet in additional Public Information Specialist(s) 2 hours 1 Creole Fact Sheet as project start-up language(s)to target identified public deemed appropriate Internal QA/QC of One month before Internal peer review of translated Fact Project Managers/Peers 2 hours translated Fact Sheet project start-up Sheet CIP Review and Approval Three weeks before Fact Sheet and Web page content Public Information Officer 2 hours project start-up submitted to CIP with the QA/QC verification for final review/approval Production and delivery Two weeks before Deliver project collaterals to all project Public Information Officer 2 hours of final Fact Sheet project start-up team members and the District Public Information Office Develop detailed project One month before Create working database of all affected Public Information Officer database project start-up stakeholders,officials,etc. Coordinate Public One month before Determine venue,date,notices, CIP Project Team/Public 8 hours Meeting project start-up attendance,etc. Information Officer Develop Public Meeting One week before Identify and create appropriate visuals, CIP Project Team/Public 8 hours materials meeting PPT,handouts,etc. Information Officer/Graphic Designer Project Web page goes Two weeks before Post project website and Fact Sheet on Public Information Officer 1 hour "live" project start-up the website. Distribution of Meeting Two weeks before Distribute Project Fact Sheet to all Public Information Officer 4 hours Notice and Project Fact project start-up stakeholders via mail and/or email blast Sheet Distribution of Project Coincides with Media Distribute Project Fact Sheet to media,via Public Information Officer 1 hour Fact Sheet Outreach detailed in mail and/or email blast PIP Plan To -.+.. - - ^ .. eyi "y_1!.vim i��t�- t v`�-it[7'.y1 e` .' c �W4k x_,-`.��-'''._'l' .i •, .71 ,,,;4441414 .,7 'P'1'..'-,'1,'r BEACH -r` • • Demonstrate an understanding of various construction project methods such as design-bid-build vs.design/build. Suggest ways to communicate with and/or educate the public on the differences,drawbacks,benefits of each,etc. . ' Capital Improvements and infrastructure project development and implementation have evolved dramatically over the last two decades. Agencies committed to providing the public with needed and desired projects are always searching for new ways and means to build , these projects faster and save public money doing so. In recent years,project delivery methods have expanded from the traditional design-bid-build method to include design/build and Construction Management at Risk(CMAR). Each of these delivery methods have benefits and drawbacks as far as the agency/owner is concerned,but for the benefit of this RFQ,we will focus on how these difference project delivery methods affect the public. Design-Bid-Build: This is the most traditional method of project delivery. After a project need has been identified and the necessary project development ] and environmental assessments have been concluded successfully,the project moves into the Design phase of project development. At this point,professional design engineers develop a set of detailed project plans that a contractor can use to actually bid on and construct. ' . The design plans may take several months-even years to be finalized,depending on the complexity of the project. After the design has been completed and the funding for construction is secured,the project goes out to bid. Once awarded to a contractor,construction can begin. Procurement of necessary items included in the project-streetlights,traffic signals,drainage structures,etc.-add time to the project. In terms of communicating these projects to the public there are benefits and challenges: Advantages: • As the most traditional means of project delivery,there is a broader understanding of this process among the general public • The design phase is scheduled to allow for careful review of the plans by the owner,affected agencies and stakeholders • The design process(if following traditional project phasing)allows the public to provide input that might become part of the actual plans and this fosters a sense of ownership • Projects are generally built"per plan"except for special circumstances that require adjusting plans Disadvantages: • This method of project delivery usually takes the longest. Plans can sit on a shelf until funding is identified and the bid process can be lengthy • Project costs can increase as time passes because the cost of labor and materials increases • There is little leeway for plan modifications without"going back to the drawing board,"which also impacts time and money Design/Build: This project delivery method places design engineering and construction under one contract. A preliminary set of project plans is developed and the project goes out to bid. The Engineer of Record(EOR)works as a sub-consultant to the contractor on these contracts and develops methodology for constructing the project the most cost and time efficient manner. Cost is not the only factor considered in awarding these contracts. Additional factors in the selection process might include: Construction time and innovation in means and methods. This method of contracting is generally applied to large,complex infrastructure projects. Advantages: • Allows for faster project delivery,which saves money • Promotes innovation and value engineering • Provides project benefits to the public quicker • Changes to scope of work are easier to implement 7 r - / - y BEACH Disadvantages: • Plans are often being finalized after construction has started,which makes communicating details to the public a challenge • It is more difficult to anticipate construction activities and impacts,which minimizes lead time when communicating with the public • The general public does not understand this method of project delivery and can get confused regarding how they can participate in the project development QCA's team understands that the City of Miami Beach is implementing the design/build method of project delivery on major capital improvement projects already in the pipeline. Currently,traditional design-bid-build projects are being"redesigned"to address specific issues including increased stormwater drainage capacity to address sea level rise. As we are currently experiencing on the Venetian Islands Right of Way Improvements Project,construction delays,additional costs and additional impacts resulting from the placement of new stormwater pump stations has created some significant challenges when communicating with stakeholders. QCAs PIOs clearly understand the differences in design-bid-build and design/build projects and can communicate the advantages of each to the affected stakeholders. It is highly important that public communication and outreach is done as soon as information becomes available,especially for controversial design components. Early communication and coordination allows for issues to be dealt with before they can impact the project's budget and timeline. Each method requires diligence to ensure that the public is well informed about project activities and potential impacts. For design/build projects,QCA will be extremely proactive in relating the scope of work,project benefits and the process to the public. QCA will take every opportunity to provide the public with information on design details and processes. Our commitment to providing timely,accurate information to the public remains steadfast and we will continue to use all the tools in our tool box to ensure the success of all our assigned projects. Additional cost-effective methods,currently not in use by the City, to actively engage and keep stakeholders informed: QCA is committed to providing unparalleled communications consulting services that are innovative,efficient and cost-effective. We strive to stay on the cutting edge of our industry. To that end,QCA associates receive ongoing professional training in all areas that enhance their skills. They are encouraged to think outside of the box when planning outreach strategies and to avoid"cookie cutter" techniques. They are provided with the skills,the tools and the technology to maximize all outreach efforts performed on behalf of the City of Miami Beach. QCA employs communications strategies tailor-made for each project. We blend tried-and-true traditional techniques with innovative approaches to maximize outreach. We develop and implement Public Involvement Plans in close coordination with the project team and City staff,and adhere to the City's policies and procedures. With in-depth knowledge of the target audiences and the customers the City serves,QCA's Public Information Team can successfully implement cost effective alternative methods that blend time proven techniques with new innovations. To this end,we offer the following approaches to providing cost effective alternative methods of performing outreach as related in this RFQ: Social Media Social Media is here to stay. And it is an effective means of disseminating information,opening a whole new world of opportunities for the City of Miami Beach to communicate with their customers and target audiences. QCA team members are trained and ready to take full advantage of these resources. We have carefully reviewed the customer base in all 14 neighborhoods throughout the South, Middle and North Beach areas and devised the following opportunities to enhance outreach in an efficient and cost effective manner: Facebook-QCA has carefully reviewed the target audience in the City of Miami Beach and feel that adding project information to the City's Facebook page would serve as a very cost effective conduit for timely and accurate project information on all Capital Improvement Projects. This method of communication will not only provide information to the local population but also tourists and visitors who research the area prior to arriving. Providing this greater audience with project information will benefit the local community and businesses as well. 41.y {-tom- 4 11 . •r„a _z '*1 err i ,i 1 \L 20 4 rr --,1 r� 7� � <_.r� �^i� ,`; �c _ . r , �. ,:��,;.,�-..'Y`�- — P .ii r. 7 - . . I BEACH • Twitter-This social media platform allows us to share information immediately such as lane closures,traffic shifts,and detours,and will serve as a valuable information source for residents,businesses and visitors. The Public Information Officer(PIO)will coordinate with the , - City staff to utilize the existing Twitter account to tweet information regarding neighborhood impacts,project developments,etc. Any . news that is"timely and relatable”and of interest to the general public can be disseminated through this platform. Blogs -This cost-effective tool facilitates creating controlled, two-way communication with an audience. Blogs can be updated periodically with a different topic. A project-specific blog could be initiated relatively easily at little cost,and could be monitored for appropriateness. Construction advisories can be posted here,in addition to emailing and door-to-door distributions. Digital Video-QCA staff can create informational videos and presentations to enhance customer awareness about construction projects in the City. Videos could be posted on MBTV and/or YouTube. Videos of Public Information Meetings,Special City sponsored ` events,and other community events could also be posted,as well as information on current projects. QCA has substantial resources to L I script,produce,edit and post project videos. Videos can be produced when deemed appropriate,at a relatively low cost and results can be measured via hits on the video link or page and through feedback received. Our PIO is also able and willing to work with the City's r Communications Department staff behind the scenes and/or in front of the camera to produce video clips for MBTV about ongoing CIP work in the community. Virtual Meetings-This tool allows citizens who are unwilling or unable to attend public meetings to be informed about projects in their community.They're also a great way for community members to access information after a public meeting has already been hosted. QCA has hosted numerous virtual meetings and Town Calls as a means of increasing attendance and providing the public with options for public meetings. Additionally these meetings can be recorded and posted on line for viewing at any time. Webcasting -Webcasting public meetings helps to more broadly disseminate vital information and can help reach traditionally underserved populations such as the elderly,low income and differently-abled residents. Online Conferencing-Applications such as GoToMeeting and Skype allow online meetings with elected and appointed officials and other stakeholders to be shared in a more cost-effective manner. This meeting format also lets you show documents and presentations. There are paid and free versions of these applications. Website Enhancement-CIP has a model website with remarkable capabilities for outgoing and incoming communications. QCA's has in-house website capabilities that allow us to implement site enhancements and features quickly and cost effectively. We are well versed in the front and back end functions of this site and are capable of implementing additional features and options for the site to enhance effective public outreach. Information Booths-Setting up booths at major venues and employment centers,is a cost effective way to reach a large and diverse group of citizens and to provide them with valuable information about projects that benefit their community.Often these booths can be set up without cost. Locations,dates and times would be carefully selected to maximize exposure. Information booths allow us to go to the public,rather than waiting for them to come to us. Additionally,we can promote special programs,innovations such as the website, and also projects that are planned for that specific geographical area. Proactive Crisis Communications-The most efficient way to manage a potential crisis is to anticipate one. Through this contract, QCA will help develop a general plan of action for any potential crisis event.The plan would identify the Crisis Management Team,the City spokesperson,timelines for actions,identify outreach techniques and establish general talking points regarding the City's commitment to its residents and businesses. Having an agreed-upon plan in place allows for immediate proactive response to any unanticipated events or potential crisis scenarios. "CIP Day"-This event,similar to events hosted by other local agencies,would provide an opportunity to engage and educate the public and the media about CIP projects and programs. This would foster a positive relationship with stakeholders and provide"background" to reporters who usually"react"to events and generally place the City in a negative light. Customer Surveys-QCA would like to propose conducting proactive surveys via website platform or in-person. Following any public meeting,QCA would upload the sign-in sheet of attendees and send them via email,a survey about the meeting. This would support the belief that public input matters and also keep stakeholders engaged in the project. QCA can develop a survey instrument that focuses on the meeting,its format and its usefulness,and/or develop a survey regarding the project,its features,benefits,etc. These responses would be part of the official record for all CIP projects and would provide valuable feedback about what issues are common across projects and ways to minimize impacts. >: - Y .d _, ., � t- t -- - P Cam. " *o- '=:-- /w- �,y. ,��, t i (4%-;!;.-..' 'ty Y'. ,Y } ate yt:• ---'7 i \: v` '-'",-71,,"_, - � •,..� ti 1;.3,.r� c''�_C )� - ,-.1',._'0. \-":1-7-=- .��o a. �ih BEACH , Description of quality assurance and quality control(QA/QC)process used by Proposer to ensure sufficient I management of the contract and required deliverables. ti. Commitment to our clients,and to the quality of work we produce on their behalf,sets QCA apart. This dedication to quality mere'products"such as brochures and press releases. It affects how we staff tea q y transcends with our clients and how we represent them to their customer base. Most importantly,it dictates howl we manage communicate J our clients with maximum service and maximum value. 9 acts to provide A distinct advantage of the QCA team is the comprehensive depth of staff and broad range team. Quality Control is a critical element of any project p of experience offered by each member of the tand yp at QCA always scheduled not treated as an afterthought. Y ed into the project from the beginning so that it is g t. The team sets internal deadlines to ensure that enough time is allowed for each effort. g Overlapping expertise between and among team members allows QCA to implement a"peer review"element for the Our team is structured such that reviews are done by people who are both involved in the day-to-day work as well as those not involved v in the daily work on the project to ensure that"fresh eyes"are reviewing the work for omissions,errors and thoroughness of the t process. 9 ethnical QCA follows a 10-point Reliable Service and Quality Assurance Plan to ensure that we are providin the highest quality service. 9 hi g 1. Established budgets,schedules and deadlines 2. Established approval protocol 3. Identify appropriate resources and personnel for each task • 4. Assignment of strong and experienced project managers 5. Ensure team members have a clear understanding of tasks and scope 6. Anticipate project and client needs 7. Regularly scheduled team progress meetings and reviews 8. 24/7 availability 9. Reviews of project schedules and workloads and proactively making appropriate staffing adjustments 10. Regular performance reviews QCA will use all of these measures to ensure that we are providing the City of Miami Beach with the highest degree of reliability and quality of service. We will continually strive to improve our level of service to exceed the client's expectations. Contract Management QCA's contract management strategy is based on clearly defined roles and responsibilities,a deep understanding f our client's need and objectives,and a commitment to maintain open lines of communication to assure that we are meeting your needs throughout s life of the contract. We are wholly committed members of your team and share your goals and values. QCA's Project Manager and the corporate staff are engaged in each project and monitor tasks,costs and staff on a daily basis. We will conduct QA/QC meetings the Project Manager regularly to assure that work is being completed in a timely manner and that our assigned personnel meet the City's high standards. QCA is also committed to its staff. We provide regular professional development in related areas so project team members can the best tools and techniques to complete the job at hand. We continually review our staff,our processes,and our product employ and enhance our level of service to you. We will hold regular meetings to ensure all tasks and assignments are being completed t as effectively and efficiently as possible. 9 . 14. r � •' t;._. * Q. }$may 1j��- �'�'*YM1'� _�` v.-7,---„:7:177 ,-57.7..-7-7777,77.777-'__ _ _ • �-'• ✓ ` .-- '!Yr ~� 75 ,r3 _ .-R `' ,4 4- 1;..3, L4 t., -_-__ ,, 1.�7 .--_ 1--2:` . . `_ --b^y l _•�6~^�'`t�_ v -�'°'^_'_' rs-1 BEACH $AH9,w, :'�s_fa { i Budget Controls: i Accurate time and cost projections are critical on task driven contracts. Prior initiating any new 2, - g y assignment,the QCA Project Manager will meet with CIP's Project Manager,to determine the appropriate resources and required timeframe necessary to complete the task. expectations.A realistic budget,man-hour estimate and timeline will be developed based on project needs and ex p reviewed internally for accuracy prior to being presented to the CIP Project Manager P ons. This estimate will be ) ger for review and approval. QCA adheres to strict budgetary guidelines and controls costs in a number of ways internal auditing process and quarterly contract meetings allow us to track labor and costs,vmonitor task assn nments,continuous just resources when appropriate,and generate periodic financial reports. All project-related costs will be discussed with, g ppro,adjust I the City's Project Manager prior to expending funds.Whenever possible,QCA will use its vast ,and approved minimize costs associated with outsourcing. QCA also has working relationships with local vendors and can procure goods and service at v ize prices,when necessary. QCA will provide the City with three(3)written quotes from outside vendors,for each slue make sure that the City approves all costs in advance. service required and • More importantly, QCA works smart. Our Public Information Officers and field staff have broad skills an contract. This allows us to maximize efficiency and productivity. and experience to serve this Written Collateral Materials: QCA places a strong emphasis on the quality of deliverables,and has put into place specific procedures and that all documents are of the highest quality. All deliverable materials(meeting notices,fact sheets,newsletters requirements res relea releases,ensure databases, reports,etc.)are required to go through a Quality Control(QC)review process. At the core 'press releases,flyers, checks and balances designed to support a comprehensive in-house review of each product that bears the this prnaess are a series of process will take place prior to the submission of each collateral and QCA will provide the client with proof tha QC has been This erformed P QCA team members are well v ersed in AP Style,The City of Miami Florida's"Sunshine"Law,all of which apply to written communication andcmatenals Guide,the Governor's Plain Language Initiative and QA/QC protocol focuses on these requirements and all documents are reviewed internally to make sure that they meet these established internal QCA staff knows how to communicate complex technical information in clear and concise language,so all City of Miami Beach customer can easily understand the projects and programs. s As part of our quality assurance and quality control process,QCA will assign the appropriate staff to the various tasks QC Plan ensures that every deliverable adheres to all rules and guidelines for grammar,spelling,diction,form and client tdle.hIn the absence of client style preferences,QCA follows The Associated Press Stylebook and other widely used resources. style. e Y s Prior to beginning work on deliverables,the QCA Project Manager will ensure that team members are clear on the task scope, and schedule. This will be accomplished,at a minimum,via an internal meeting with staff working on this co ntra ct. QCA will seek tear direction and complete information from the CIP PM prior to beginning work on any deliverable task. - Please note that this same review process will be employed for all deliverables that are translated into Spanish. be performed by our in-house peer review team after the English version has been approved by the department.p sh. Spanish Ha renew ale translations,QCA will utilize CreoleTrans,an approved FOOT vendor that has provided translation services numerous F Haitian p Creole DOT projects. ,`fa s, , J iv: 1 F _ r . . . BEACH , , ,• _, Chart ,' i j Project Team requests advisory; PIO drafts QCA PM does advisory with provides scope, OA/QC check start date and English text timeframerfor task , completion . '7'W/4? Spanish Q,4/QC `: PIO translates Project Team check occurs _ , checks to make advisory in with QCA Ay': Spanish text sure information p ., bilingual staff '_ in advisory draft m is correct 4 ■ - . Provide bilingual \ CIP to advise if any \ If changes are advisory to CIP final changes are necessary, , Public Information ? ry, PIO makes necessary or if the them and sends back Specialist for advisory is ready to CIP �' y for verification review. for distribution until approved y, x', 7 This process is designed to ensure the highest level of QA/QC on all materials created for Distribute or on behalf of the City of Miami Beach.It is flexible enough to be employed for all types of information to project-related products/collaterals including developing web pages for the existing City of p j Miami Beach project websites or creating project-specific CAPs,databases,print br ro ect audience or audio/visual materials. It also lends itself well to projects that require quick turnaround. 1\\ 2..1 - '. -,- -..y...--_-_-_-."0.*:'--. ":-- ,_ _ ,,..' - ' :' 'Wire, •-' -::-•,*'-'...,' -1• "'"• ' '---.' . - " --- ' - --'•' .- -- "- -.‘-':-,'-",-'4J.,' • ,-.,-._, :". ... --':" ":"'s -,..1,- ,'•-. . -----.,,-.' '" . ' '0,---,‘'..,"..r.,........ -'■-,Irh:': ,IY-,...;:if-,. ." 1..,-"-"- . :;_ ,. .2. - ,-',-,.-.„ -... _ 2 t"...:-". ,-.-..,-",.- '-.,-J.4 ..:4:-_..;-,',,.- ,...„, ..,-...-'.7 • . .,!.• - ...thr. .,,,,,„,,, ......1r,2.7.-,,,.-. . ...,..) .., ..!,7'4 4 _ ■44; -",,- 4'.';.-S:.AZ",...*. 1 I:- ,-'''. •'".' -- '..-,-c:-"--,-i,- . ".--;-""' ',t.r';,":' :: '3'%.-'"''-'4'.,. '' ..t. . ' ,....- - duallik:iv-'!: '-'=-r,-'- --- _. -- - ---.,;---,..,---- 1 I 1 , i • ...._, . . . • • I • •- . . . ' •. , - . . . . . • • . , • • • - . •. • • . . . • - - . .. .-.. -..+.- . , - - . • . , . -.- - . • •——— -.- -- • • -. . . • • , ' , Qc4ek Quest Corporation of America, Inc. • 3837 Northdale Boulevard, #242 Tampa, FL.33624 6625 Miami Lakes Drive, Suite 320 Miami Lakes, FL 33014 I ATTACHMENT D Insurance i °® CERTIFICATE OF LIABILITY DATE(Mkt/DD/YYYY) TY inisuRAHCE 10/27/2015 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the pollcy(les)must be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement an this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Arthur Sprague Pxag11E' The Turner Insurance Advisor Group, Inc. PHONE No.Exo, (727)442-0012 -1 FAX INC. 727)446-9147 2121 N.E. Coachman Rd. INC.Nod: ADD ESS:skip@ turnergroupfl,cos INSURER(S)AFFORDING COVERAGE NAIC Clearwater FL 33765-2616 INSURER A:Maryland Casualty Company 19356 INSURED INSURERe:Northern Ins Co of New York ,19372 QUEST CORPORATION OF AMERICA, INC INSURER C:Lloyds 3837 NORTHDALE BLVD #242 INSURER D: - INSURER E; TAMPA FL 33624 ,INSURER F: COVERAGES CERTIFICATE NUMBER:CL15101608770 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT. TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN. THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. ,ILIR TYPE OF INSURANCE ADM SUER POLICY EFF I POLICY EXP INSR WVD l POLICY NUMBER MIIAIDDIYYYYI MM/DDIYYYYI_ LIMITS GENERAL LIABILITY 11 EACH OCCURRENCE $ 2,000,000 X COMMERCIAL GENERAL LIABILITY DAMAGE TO RE(dTEO PREMfSES(Ea occurrence) S 2,000,000 A I CLAIMS-MADE Irl OCCUR PPS003738194 /1/2015 9/1/2016 MED EXP(Any one person) $ 10,000 PERSONAL&ADV INJURY S GENERAL AGGREGATE $ 4,000,000 GEM n JE AGGREGATE LIMB APPLIES PER PRODUCTS-COMP/OP AGG S 4,000,000 ?C I POLICY P 8, LOC � S AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT (Ea accident) $ 1,000,000 A ANY AUTO BODILY INJURY(Per person) $ ALL OWNED SCHEDULED PPS003739194 /1/2015 9/1/2016 AUTOS AUTOS BODILY INJURY(Per eccideM) 5 X HIRED AUTOS X NON-0WNED PROPERTY DAMAGE $ AUTOS (Per accident) 3 X UMBRELLA LIAR X OCCUR EACH OCCURRENCE ,$ 1,000,000 A EXCESS UAB CLAIMS MADE AGGREGATE $ 1,000,000 DEO I I RETENTION S PP8003738194 /1./2015 /1/2016 ' S_ $ WORKERS COMPENSATION xlminat ER AND EMPLOYERS'LIABIUTY YIN ANY PROPRIETOR/PARTNER/EXECUTIVE OFFECERIM EMBER EXCLUDED? Ni A E.L EACH ACCIDENT $ 1,000,000 (Mandatory In NH) _ _ __ ___ ___I1C000373733703 /1/2015 9/1/2016 EL:DISEASE=EA EMPLOYERl$----1,000,000 L !t 0S,desarbe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT S 1,000,000 C Prefoessional Liabilty SW1,112322E1.15 /1/2015 9/1/2016 31,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS!VEHICLES(Attach ACORD 101,Additional Remarks Schedule,If more space Is required) certificate holder is named as an additional insured in regards to general liability. CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN City of Miami Beach, Florida ACCORDANCE WITH THE POLICY PROVISIONS. CEO Insurance Tracking Services Inc. P.O. Box 20270 Long Beach, CA 90801 ACORD 25(2010/05) ©196&2040 ACO D CORPORATION. All rights reserved, INS025(201005).01 The ACORN name and logo are registered marks of ACORD