Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
Management Agreement with SP Plus Corporation
J 0 6 93,!o MANAGEMENT AGREEMENT is MANAGEMENT AGREEMENT (this "Agreement") is made and entered into this day of April, 2016, but effective as of May 1, 2016 (Commencement Date), by and between CITY OF MIAMI BEACH, FLORIDA, a Florida municipal corporation (the "City"), and SP PLUS CORPORATION, a Delaware corporation ("Operator"). WITNESSETH : WHEREAS, at its April 15, 2015 meeting, the Mayor and City Commission authorized the issuance of Request for Proposals No. 2015-146-YG for Parking Attendants for City Parking Garages (the "RFP"); and WHEREAS, at its September 2, 2015 meeting, the Mayor and City Commission adopted Resolution No. 2015-29124, accepting the recommendation of the City Manager, and authorizing the City to negotiate with Operator, as the top ranked proposer pursuant to the RFP, and if successful, authorizing the Mayor and City Clerk to execute an agreement with Operator; and if unsuccessful in negotiating an agreement, authorizing the Administration to issue a new RFP; and WHEREAS, at its October 14, 2015 meeting, the Mayor and City Clerk adopted Resolution No. 2015-29184, rescinding Resolution No. 2015-29124 and authorizing the Administration to negotiate with SP Plus corporation, as top ranked proposer; and if unsuccessful in those negotiations, authorizing the Administration to negotiate with Laz Florida Parking LLC; and directing the Administration to present the final negotiated agreement to the City Commission; and WHERERAS, at its March 9, 2016 meeting, the Mayor and City Commission adopted Resolution No. 2016-29320 authorizing the Administration and the City Attorney's Office to finalize the agreement with SP Plus Corporation, the top ranked proposer pursuant to the RFP and authorized the Mayor and City Clerk to execute the final agreement; and WHEREAS, the City and Operator desire to enter into an agreement whereby Operator will administer, manage, and operate the City's parking facilities on the terms set forth below. NOW, THEREFORE, in consideration of the mutual covenants and agreements herein contained, the parties hereto agree as follows: DEFINITIONS "Agreement": This written Agreement between the City and the Operator. "Annual Operating Budget": The projections of Operator as to monthly and annual totals for Management Fee and Authorized Reimbursable Expenses for each major financial account and line item, each distinct group of expense centers; and individual operating units including estimated requirements of operational contingencies, equipment acquisitions, and operator compensation to individual centers and units. "City Manager": The Chief Administrative Officer of the City or his authorized designee. "Contract Year": Each one (1) year period during the Term of this Agreement, beginning on April 1st, and ending on March 31st. "Fiscal Year": Each one (1) year period beginning'October 1, and ending September 30. "Operator": For the purposes of this Agreement, Operator shall be deemed to be an independent contractor, and not an agent or employee of the City. "Contract Manager": An individual designated by the City Manager vested with the authority to represent, correspond, and act on behalf of the City with regard to the performance of the Services and this Agreement. "Authorized Reimbursable Expenses": All authorized reimbursable expenses incurred by Operator in the operation, administration, and management of the Premises, as well as other expenses not provided for in the budget, but only if such expenses are specifically approved by the City Manager, or his/her authorized designee (who shall be the Contract Manager), in writing. The Contractor shall submit a proposed Reimbursable Expense Budget to the City 30 days prior to the commencement of each contract year. Prior to the commencement of each contract year, the Contractor and the City shall agree on a budget for reimbursable expenses. On a monthly basis, the successful proposer shall submit to the Parking Department a monthly expense report, certified by an officer of the operator and in the format specified by the City. This report will serve as a summary of the monthly reimbursable expenses, and as a monthly invoice. Only expenses for which proof of payment is provided shall be reimbursed. Only actual expenses shall be reimbursed; and, the use of estimates to substantiate monthly expenses will be prohibited. "Policies and Procedures": The City of Miami Beach Parking Department Policies and Procedures for parking attendants for City parking garages, , as same may subsequently be amended from time to time by the City Manager, in the City Managers sole and absolute discretion. The most current copy of the Policies and Procedures, as of the Commencement Date of this Agreement, is attached and incorporated as Composite Exhibit"A" hereto. "Proposal Documents": Proposal Documents shall mean (a) Request for Proposals No. 2015- 146-YG for Parking Attendants for City Parking Garages, together with all addenda thereto (the RFP); and (b) the Operator's response thereto (the "Proposal"), all of which are attached hereto as Exhibit "B" and incorporated herein as if fully set forth in this Agreement; provided, however, that in the event of an express conflict among the 2 ., e RFP, Operator's Proposal, and this Agreement, the precedence will be given to that term/provision which allows the City to enforce this Agreement in the strictest possible terms, and/or in accordance with the term(s) most favorable for the City. "Risk Manager": The Risk Manager of the City, with offices at 1700 Convention Center Drive, Third Floor, Miami Beach, Florida 33139. "Services": All services, work and actions by the Operator performed pursuant to or undertaken under this Agreement, and including, without limitation, those set forth in the scope of services of the RFP; Operator's Proposal; and any exhibits and/or amendments hereto. In the event of an express conflict among the RFP, Operator's Proposal, and this Agreement, the precedence will be given to that term/provision which allows the City to enforce this Agreement in the strictest possible terms, and/or in accordance with the term(s) most favorable for the City. 1. PREMISES. As of the Commencement Date, the City hereby engages Operator and Operator hereby agrees to administer, manage, and operate the parking operations with respect to the various parking garages and surface parking lots located in the City of Miami Beach, Florida, that are listed on Exhibit "C", which is attached and incorporated hereto (collectively, the "Premises"). As of the Commencement Date, Operator shall also commence managing the City's Pay-on-Foot Program including all collections from the various Pay-on-Foot parking stations located on the Premises (collectively, the "Pay Stations"), in accordance with a collection schedule and standard operating procedures manual approved by the City prior to implementation. The City reserves the right, without liability to Operator or any related third party, to alter, change, modify, move or close all or any portion of the Premises for economics, refurbishment, modification, expansion, renovation, improvements, maintenance, or repair. The City may also add new or additional Premises to this Agreement or delete existing Premises from this Agreement. Any such modifications, additions, or deletions to the Premises shall be noted herein by providing a revised Exhibit "C" to Operator. Neither the modification, addition, or deletion of Premises shall change the method of calculating compensation due the Operator pursuant to Section 5 hereof. The City shall make commercially reasonable efforts to provide staffing schedules to Operator at least four (4) days in advance. In the event that staffing schedules are not received at least seven (7) days in advance, the City agrees to reimburse Operator for any overtime costs incurred by Operator as an Authorized Reimbursable Expense (defined in subsection 3(C)(3) below); provided, however, that Operator shall use commercially reasonable efforts to mitigate any such overtime costs. Notwithstanding the preceding, or any other term or condition of this Agreement, under no circumstances shall Operator exceed the overtime cost(s) as set forth in the Annual Operating Budget, without the prior written approval of the City Manager or his/her authorized designee. Any request for overtime beyond the amount approved in the Annual Operating Budget shall be submitted, in writing, to the City Manager or his authorized designee, prior to incurring such overtime, and must be approved by the City, in writing, in order to be considered an Operating Expense. 2. TERM. The initial term of this Agreement shall be for three (3) years commencing on May 1, 2016 (the "Commencement Date"), and continuing through and including April 31, 2019 (the "Initial Term"), unless terminated earlier as provided in this Agreement. At the City's sole option and discretion, and provided further that Operator is in good standing and free of 3 default under the terms of this Agreement, the City Manager may extend this Agreement for up to two (2) additional one (1) year terms by giving written notice of each renewal to Operator at least thirty (30) days prior to expiration of the then-current term, unless terminated earlier as provided in this Agreement. The Initial Term and any renewals terms shall collectively be referred to as the "Term." 3. OPERATOR'S OBLIGATIONS AND SERVICES; ANNUAL OPERATING BUDGET; AND PAYMENT FOR SERVICES RENDERED. A. Operator's Obligations and Services Operator hereby covenants and agrees that it will, on a 24 hour basis: Operate and direct the operation of the Premises as parking facilities, and render the usual and customary services incidental thereto, in a professional, businesslike, and efficient manner. Employ sufficient experienced and qualified personnel who will render the services required by this Agreement, and who will be neatly uniformed and courteous to the public. Promote, advertise, and endeavor to increase the volume, efficiency and quality of the services rendered. Promptly notify the City of any matter that in Operator's reasonable judgment requires the City's attention. NOTWITHSTANDING THE DESCRIPTION OF OPERATOR'S SERVICES IN THIS SECTION 3 OR ANYWHERE ELSE IN THIS AGREEMENT, AND WITHOUT LIMITATION, OPERATOR SHALL PROVIDE ANY AND ALL WORK AND SERVICES AS SET FORTH IN, AND IN ACCORDANCE TO THE REQUIREMENTS OF, THE PROPOSAL DOCUMENTS (WHICH ARE ATTACHED AS EXHIBIT "B" HERETO AND ARE HEREBY DEEMED INCORPORATED BY REFERENCE AS IF FULLY SET FORTH HEREIN). IN THE EVENT OF AN EXPRESS CONFLICT AMONG THE RFP, OPERATOR'S PROPOSAL, AND THIS AGREEMENT, THE PRECEDENCE WILL BE GIVEN TO THAT TERM/PROVISION WHICH ALLOWS THE CITY TO ENFORCE THIS AGREEMENT IN THE STRICTEST POSSIBLE TERMS, AND/OR IN ACCORDANCE WITH THE TERM(S) MOST FAVORABLE FOR THE CITY. B. Annual Operating Budget Annually during the Term, on the date selected by the Contract Manager, Operator shall prepare and submit to the City an Annul Operating Budget for the next City Fiscal Year, reflecting the Management Fee and Authorized Operating Expenses (both as defined herein) which Operator expects to receive and incur, respectively, during the City's forthcoming Fiscal Year. The Annual Operating Budget is to be prepared in accordance with the City's instructions and requirements. Said budget is subject to approval by the City and shall be used by the City in preparing its annual budget for the year. The City shall make reasonable efforts to approve any proposed Annual Operating Budget within forty-five (45) days after receipt 4 thereof; provided, however, that the City shall not be penalized, or otherwise waive its rights to approve or disapprove any such Budget, or any portion thereof, if the City exceeds the forty-five(45)day period provided herein. The Annual Operating Budget shall be presented in a monthly format, in total and by operating unit, with comparisons to the prior year (commencing in the second Fiscal Year) and current year budget and actual. The Annual Operating Budget shall include a detailed listing of recommended staffing for the Premises, wage rate(s), and other employee expenses information. The Operator shall submit a written narrative explaining the basis and assumptions used in preparing said budget including, without limitation, the opening and closing of operating units, recommended new services, and cost of products and labor. The Operator, in making the expenditures hereunder, shall not exceed the annually approved expenditure for each line item, without the prior written approval of the City. In the event the Operator is required to make expenditures in excess of the amount included in the Annual Operating Budget, because of emergencies or operational necessity, and provided such expenditures are reasonable and otherwise reimbursable hereunder, the Operator shall request written approval from the Contract Manager prior to making such .. - expenditure(s). The budget may be modified during any contract year at the direction of, and subject to the prior written approval of, the City Manager, or his/her authorized designee. C. Payment for Services Rendered The City shall pay the Contractor a Management Fee, the direct costs of labor, plus any Authorized Reimbursable Expenses as further defined below. 1. Management Fee: The management fee shall be charged by the Operator, on a monthly basis for the services rendered under this contract. a) Management Fee Inclusions. The following shall be included in the proposed Management Fee: profit and overhead costs; employee burdens' (other than those specifically included in subsection 3(C)(3), entitled Authorized Reimbursable Expenses); general and administrative expenses; office rent and utilities; telephone and Internet services; employee training, including, but not limited to, customer service, and/or any other training, as required for employees to perform the duties and responsibilities of their corresponding employment positions; office supplies; general and administrative costs including, but not limited to, salaries, benefits, bonuses for office personnel and management; depreciation on equipment; licenses and permits; advertising; taxes, except the employer payroll responsibility for Social Security and Medicaid Taxes, as described in subsection 3(C)(3), entitled Authorized Reimbursable Expenses); insurances including, but not limited to, workmen's compensation, vehicle insurance, liability insurance, unemployment/re-employment, 5 health and life insurance; charitable and other contributions; travel, meals and entertainment; public relations, gifts, dues and memberships; any penalties, assessments or fines issued by any regulatory agency, court, or governmental entity including the City; employee social functions; employee severance pay; fringe benefits not earned or accrued during the time of this Agreement or while employee has worked for the operator in other facilities other than City facilities; chargebacks resulting from the failure to apply controls as described in the parking procedures manual; custodial maintenance costs (cleaning and painting) up to an amount of $10,000 per year for each year of the Term; and any other costs which are not otherwise included in the definition of Direct Labor Costs, as set forth in subsection 3(C)(2), or in the definition of Authorized Reimbursable Expenses, as set forth in subsection 3(C)(3).". Employee Burden is defined as the actual or accrued cost by an organization to have an employee, aside from the salary the employee earns. Labor burden costs include benefits that a company must, or chooses to, pay for employees included on their payroll. These costs include, but are not limited to, payroll taxes, pension costs and/or contributions, health insurance, eye and dental insurance, accrued leave, allocations of general liability and workers compensation risks and actual premiums, and any other benefits and/or costs, whether mandated or voluntary, that the company incurs for having employees whether by the individual or by the aggregate employee base. b) Management Fee Adjustment. The proposed Management Fee shall remain fixed for one (1) year from the Agreement's Commencement Date. Sixty (60) days prior to each anniversary date of the Agreement, the Operator may submit to the City a request for an adjustment to the preceding year's management fee for the subsequent year. Only request for increases based on a corresponding increase in the Consumers Price Index - local urban market (CPI-U), in the Miami—Fort Lauderdale area, as established by the United States Bureau of Labor Statistics will be considered (Not to exceed 3%). In the event that the City determines that the requested increase is unsubstantiated, the Operator agrees to perform all duties at the then current cost terms. Requests for management fee adjustments shall be submitted to the City's Procurement Department. If the requested adjustment is approved by the City Manager, the Procurement Department will notify the Operator in writing. 2. Direct Labor Costs: At the beginning of each Contract Year, or as modified during the year by the City with 72 hour notice to Operator, the City will stipulate to the Operator the quantity and level (Attendant I or II) of personnel required at each facility. The number of Attendants I and II shall be determined by the City. For the agreed to personnel, the City 6 shall reimburse the Operator for direct labor costs as follows: a) Attendant I. The City shall reimburse the Operator the cost of Attendant I personnel, on an hourly basis worked, in accordance with the City's then current Living Wage rate. Should the Operator choose to pay its employees an hourly rate higher than the City's then current Living Wage rate, the City will only be responsible for the applicable Living Wage rate. b) Attendant II. The City shall reimburse the Operator the cost of Attendant II personnel, on an hourly-basis worked, in accordance with the following formula: Attendant I Rate + 5% =Attendant II Rate. 3. Authorized Reimbursable Expenses: the following services are required and will be included as an Authorized Reimbursable Expense: a) Project Manager Annual Salary - Operator shall provide one (1) full-time on-site Project Manager with experience handling the type of services requested by the City, who will have full authority to act on behalf of the Operator. The Project Manager shall be scheduled at the sole and absolute discretion of the City and shall be available to respond to requests from the City, on an as needed basis, 24 hours a day/seven days a week. Project Manager's salary shall be approved by the City and should be within the range of$55,000 to $65,000. b) Employer responsibility portion of Social Security and Medicare taxes paid by the Operator from wages paid to the Project Manager, Attendants I and Attendants II assigned and working at the City under this Agreement. These must be itemized by employee. c) Any training the City deems relevant and appropriate in its sole discretion. d) Motorist Assistance Program (MAP) which includes but is not limited to flat tire assistance/repair, lock-out; fuel; battery jump start, and/or towing of the vehicle to a service facility. e) Cardio Pulmonary Resuscitation (CPR) Certification for all contract personnel. f) Other expenses requested by the City for items not included in the Management Fee, including (but not limited to): uniforms; tools, equipment, and dedicated vehicle (2015 or newer); gas, repair and maintenance for dedicated vehicle; on-the-job training (while taking a shift); and signs. 7 4. GROSS RECEIPTS; SALES TAX. A. Gross Receipts. All Gross Receipts generated from the operations of the Premises under this Agreement shall adhere to the City. "Gross Receipts" shall be defined as all monies, paid or payable to Operator for transactions made and for services rendered by Operator in the operation of the Premises, or collected by Operator from the pay stations, regardless of(i)when or where the services are rendered; (ii) whether paid or unpaid; or (iii) whether on a cash or credit basis. All Gross Receipts generated from the operation of the Premises under this Agreement shall be collected on behalf of the City by Operator, including all applicable sales, use, excise, occupancy, gross receipts, parking or any other tax or charge collected by Operator on behalf of and payable to a taxing authority (collectively, "Sales Tax"), and shall accrue to the City. Monies payable shall include, without limitation, any and all cashier shortage differentials, overages and undercharges. Dishonored checks, uncollected insufficient funds amounts, and uncollectible credit card charges shall not be included in Gross Receipts provided that the collection procedures for such transactions, as specified in the Policies and Procedures, or as may otherwise be prescribed by the City, are adhered to by Operator. B. Operator shall deposit all Gross Receipts collected into an on-site drop safe and then courier to the City's designated bank for deposit via armored car service. Operator shall deposit the Gross Receipts in the City's bank account in accordance with the City's written instructions (including identification of the name and account number of such account) to Operator. Daily deposits shall be made as soon as practical, but no later than the next banking day following receipt of the revenue transactions. Possession of Gross Receipts shall be deemed the City's only when the Contract Manager, or his/her authorized designee, within the City's Parking Department, has received the duplicate slips, properly certified by a cashier or officer of the depository bank. Said validated deposit slips must be delivered to the Contract Manager, or his/her authorized designee, on a daily basis, but not later than 11:30 am, following the execution of any revenue transaction. All bank advice pertaining to, without limitation, counterfeit money, dishonored checks, and deposit corrections, shall also be delivered to the Contract Manager, or his/her authorized designee, in the same manner. The City must report any missing Gross Receipts to Operator within twenty four (24) hours after the corresponding deposit is made into the City's bank account. C. All cash losses (including, without limitation, cash shortage and discrepancies in reconciling cash collected to parking tickets, revenue control reports, any exception tickets, missing parking tickets (calculated at the maximum daily parking rate), and any other form of payment of Gross Receipts) shall be the responsibility of, and be reimbursed by, the Operator. Operator shall promptly reimburse the City, in full, for any such losses; and in no event shall such reimbursement be later than within 72 hours following either verbal or written notice from the Contract Manager or his/her authorized designee. D. Sales Tax Payments and Filings. The City, shall be solely responsible for (i) remitting all Sales Tax due in connection with the Premises directly to the applicable taxing authorities (whether City, County and/or State) and (ii) preparing and filing all Sales Tax returns (whether City, County and/or State) required in connection with the Premises. Operator shall not have any obligation for payment of any Sales Tax or filing of any Sales Tax returns; provided, however, that Operator shall, as reasonably requested by the City, assist the City with the preparation of such tax returns. Upon written request from Operator (whether monthly or semi- annually), the City shall promptly provide Operator with a copy of each Sales Tax return filed with and each Sales Tax payment made to any taxing authority during such period requested. 8 The City shall keep and maintain, in accordance with generally accepted accounting principles, complete and accurate records of all Sales Tax computations, Sales Tax payments and Sales Tax returns for not less than three (3) years following expiration or termination of this Agreement. In the event that Operator is subject to an audit by any taxing authority, the City shall use reasonable commercial efforts to cooperate with Operator and provide Operator with City's records required to be maintained hereunder. All business licenses and tax-related applications shall be in the City's name and the City shall provide Operator with a copy of the City's State of Florida sales & use tax remittance/account number. E. The City shall provide Operator with access keys for the pay stations as well as access to the City's ScanNet computer software so that Operator may obtain the necessary activity reports. F. Operator shall provide a one-time advance of $186,950 to establish and maintain adequate change funds in the change hoppers of the pay stations; provided, however, that this amount may be subject to change in the event the City determines to add additional pay stations from time to time throughout the Term (the"Change Fund Advance"). The City agrees that Operator will always have access to the pay stations during the Term, and that Operator may withdraw the Change Fund Advance from the pay stations immediately upon expiration or termination of this Agreement by either party regardless of reason. In addition, if there are insufficient funds in the pay stations for Operator to fully recoup the Change Fund Advance, the City agrees to pay Operator any remaining balance due within five (5) days after receipt of invoice. 5. MONTHLY MANAGEMENT FEE. As compensation for Operator's services hereunder, the City shall pay Operator a fixed management fee of $34,750.00 per month (the "Management Fee"), prorated for any partial month. Said fee will be payable upon billing by the Operator, and in accordance with Section 6 hereof. 6. MONTHLY REPORTING. A. Within twenty (20) days after the end of each month, Operator shall submit to the Contract Manager, for his/her review and approval and payment thereof, a statement, certified by an officer of the Operator, showing all Authorized Reimbursable Expenses, the Management Fee, and the total amount due and payable by the City to Operator pursuant to Section 7 hereof for the preceding month. The report serves as a summary of monthly Authorized Reimbursable Expenses, and as a monthly invoice to the City from the Operator. Operator shall keep complete and accurate reports and records of all Gross Receipts and Authorized Reimbursable Expenses, which shall be kept in accordance with good accounting practices. B. Authorized Reimbursable Expenses are to be accompanied by a scanned original invoice(s) and supporting documentation. Reproduced invoices shall not be accepted by the City, and subject the Operator to non-reimbursement. C. The Operator shall not be reimbursed for the purchase of products or services, which would otherwise constitute an Authorized Reimbursable Expense hereunder, if such purchase has been from a Related Party, unless such proposed purchase has been fully disclosed by Operator to the City, in writing prior to the purchase, and written approval has been given by 9 City. For purposes herein, a "Related Party" is defined as the Operator, or any entity which has direct or indirect ownership interest in the Operator, or any entity in which the Operator has a direct or indirect ownership interest. D. Operator shall permit the City to inspect Operator's records at Operator's offices during reasonable business hours and at the City's expense. 7. PAYMENT OF MANAGEMENT FEE AND AUTHORIZED REIMBURSABLE EXPENSES. All payments required to be made to Operator by the City hereunder shall be due and payable within twenty five (25) days of receipt and in accordance with the guidelines of the Local Government Prompt Payment Act, as set forth in Part VII of Chapter 218, Florida Statutes (and as same may be amended from time to time). The City may withhold payment of those portions of billings from Operator which are in question or dispute. The City shall advise Operator, in writing, of any such questioned or disputed portions of the billing within the guidelines and timeframes of the relevant statutory or contractual period, and shall remit the undisputed balance as provided for herein. 8. OPERATOR'S INSURANCE COVERAGES. A. Operator shall not commence any work and/or services under this Agreement until all insurance required under this Section has been obtained and such insurance has been approved by the City's Risk Manager. Operator shall carry and maintain, the following insurance coverages during the Term of this Agreement: 1. Worker's Compensation insurance in compliance with the Worker's Compensation Act of the State of Florida. 2. Commercial General Liability Insurance on a comprehensive basis, including Personal Injury Liability, Products/Completed Operations, in an amount not less than $1,000,000 combined single limit per occurrence for bodily injury and property damage. City of Miami Beach must be shown as an additional insured with respect to this coverage. 3. Master Crime and Fidelity Insurance on a comprehensive basis, including employee°theft, forgery or alteration, inside and outside the premises- theft of money and securities, robbery or safe burglary of other property, computer fraud, funds transfer fraud, money orders and counterfeit money, with limits of liability as to any given occurrence of $500,000. City of Miami Beach must be shown as an additional loss payee with respect to this coverage. 4. Automobile Liability Insurance covering all owned, non-owned and hired vehicles used in connection with the work, in an amount not less than $1,000,000 combined single limit per occurrence for bodily injury and property damage. City of Miami Beach must be shown as an additional insured with respect to this coverage. B. All insurance policies required above shall be issued by companies authorized to do business under the laws of the State of Florida, with the following qualifications: 10 The company must be rated no less than "A-" as to management, and no less than "Class VII" as to financial strength, by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent, subject to the approval of the City Risk Management Division; or The company must hold a valid Florida Certificate of Authority as shown in the latest "List of All Insurance Companies Authorized or Approved to Do Business in Florida" issued by the State of Florida Department of Insurance and are members of the Florida Guaranty Fund. Certificates will indicate no modification or change in insurance shall be made without thirty (30) days in advance notice to the certificate holder. C. Compliance with the insurance requirements in this Section, shall not relieve the Operator of the liabilities and obligations under this Section or under any other portion of this Agreement, and the City shall have the right to obtain from the Operator specimen copies of the insurance policies in the event that submitted certificates of insurance are inadequate to ascertain compliance with required coverage. The Operator represents and warrants that any insurance protection required by this Agreement or otherwise provided by its contractors and subcontractors shall in no way limit the responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, contractors, consultants, agents, and instrumentalities as herein provided. 9. AUDIT AND INSPECTIONS. A. At any time during normal business hours, and as often as the City may deem necessary, during the Term herein, Operator shall make available to the City and/or such representatives as the City may deem to act on its behalf, to audit, examine, inspect, and/or copy, any and all records and documents of Operator's related to matters covered by this Agreement including, without limitation, all contracts, invoices, payrolls, records of personnel, conditions of employment, and such other data, records, documents, and/or materials (collectively, the Records) as may relate to matters covered by this Agreement. Operator shall maintain any and all such Records throughout the Term of this Agreement and for a period of three (3) years after the conclusion of all Services to be performed herein. B. Access to Records: Operator agrees to allow access during normal business hours to all Records, pertaining to this Agreement and the performance of the Services, to the City and/or such authorized representatives as it may deem to act on its behalf, and agrees to provide such assistance as may be necessary to facilitate audit (financial or otherwise), and/or inspection by the City or its representatives. C. Operator shall bind any of its contractors performing a portion of work and/or of the Services under this Agreement to the provisions of Sections 9 and subsection 9(a) hereto. D. Annual Performance Evaluation: It is the parties' intent to stay informed of comments and suggestions by the City regarding Operator's performance under this Agreement. Accordingly, within thirty (30) days after the end of each contract year during the Term of this Agreement, City and Operator shall meet to review and 11 evaluate Operator's performance under this Agreement for the previous contract year, following which, a detailed written report/performance evaluation shall be prepared and presented to the City Manager who, in his reasonable discretion and judgment, may present said report to the City Commission. 10. INTELLECTUAL PROPERTY. Operator hereby grants to the City, during the Term of this Agreement only, a non-assignable, non-exclusive right and license to use Operator's intellectual property, including but not limited to its trade names, trademarks and any and all on- site parking amenities programs (the "Intellectual Property"), to the extent related to Operator's administration, management and operation of the Premises. Upon termination of this Agreement for any reason; Operator shall have the right, at its sole cost and expense, to remove the Intellectual Property from the Premises, and the City shall refrain from all further use of the Intellectual Property. 11. PERFORMANCE STANDARDS. A. All employees working on the contract shall abide by the City's Customer Service Excellence Standards. Operator employees will be evaluated as part of the City's service shopper program for compliance with the City's Customer Service Excellence Standards, pursuant to the Service Shopper Form for CMB Garages attached hereto as Exhibit "D". Any service shopper evaluation resulting in a score between 1.0 and 3.99 on a 5.0 scale result in a $100 penalty and shall require a memorandum indicating corrective action items taken to remedy the situation. Critical item questions scoring 1.0 will result in an override of the total service shopper score to a 1.0 and will result in a re-shop. Three (3) evaluation scores between 1.0 and 3.99 to the same employee will result in the removal of the employee. A minimum of four(4) shops per garage will be performed each quarter. B. Uniforms/Name-tags: Operator's employees must be in full uniform with their respective name-tag at the start of their shift. Failure to do so may result in a request to replace said employee with one in full uniform/name-tag. C. Customer Service/Conduct: Employees must comport themselves in a respectful and courteous manner when addressing the public/customers. Conduct unbecoming shall include: smoking, eating, mobile phone use, rudeness, belligerence, hostility, quarrelsome, antagonistic, aggression, sarcasm, contempt, and mocking. All employees shall further refrain from smoking, eating, and/or drinking while on-duty. Complaints pertaining to customer service including, but not limited to, the behavior outlined above shall be immediately addressed by the firm. The City reserves the right, at its sole discretion, to determine if the employee is unfit or incompetent to perform the duties and may require the immediate removal of the employee and replacement with another within twenty-four(24) hours of said request. 12. THE CITY'S OBLIGATIONS. The City shall, at its expense, be responsible for performance of the following: A. The City will provide a clean and safe workplace. B. The City shall provide Operator with a calendar of events at the City of Miami Beach Convention Center, The Fillmore at the Miami Beach Jackie Gleason, and New World 12 Symphony. The City shall also provide Operator with a copy of the City of Miami Beach annual calendar. C. The City shall use reasonable business efforts to notify Operator of any special events and their specific parking requirements at least one week (seven calendar days) prior to commencement of the event. D. The City shall provide a comprehensive list of events requiring the staffing of surface parking lots. E. The City shall be responsible for all preventive maintenance; regular maintenance; and repairs of all pay on foot stations. F. The City shall provide a Parking Procedures Manual. 13. INDEMNIFICATION. The Operator shall indemnify, defend, and hold harmless the City, including its successors and assigns, and its officers, employees, operators, suboperators, consultants, subconsultants, agents, bond trustees, and instrumentalities (collectively, the "Indemnitees"), from any and all liability, loss, claim, damage or cost, including attorney's and expert fees and cost of defense, which the City or its officers, employees, operators, suboperators, consultants, subconsultants, agents, bond trustees, or instrumentalities, may incur in whole or in part (i) out of any injury, loss, theft, damage or cost to any person or property while on or about the Premises, or out of any condition on the Premises, caused by any breach of any Agreement term, condition, covenant, warranty or representation by Operator or persons acting under Operator, or from any act or omission anywhere by Operator or persons acting under Operator; or(ii) as a result of claims, demands, suits, causes of actions or proceedings of any kind or nature arising out of, relating to, or resulting from, the performance of this Agreement by the Operator or its employees, agents, servants, partners, principals, operators, vendors or suppliers, except to the extent caused directly by the gross negligence or willful misconduct of City. The Operator shall pay all claims and losses in connection therewith, and shall investigate and defend all claims, suits or actions of any kind or nature in the name of the City, where applicable, including appellate proceedings, and shall pay all costs, judgments, and attorney's and expert fees which may issue thereon. This provision shall survive termination of this Agreement. 14. RELEASE AND WAIVER OF SUBROGATION. In the event all or any part of the Premises (including any buildings, improvements or other real or personal property thereon) are damaged or destroyed by fire or other casualty, the rights or claims of either party or its employees, agents, successors or assigns, against the other with respect to liability for such loss, destruction or damage resulting therefrom, including loss, destruction or damage suffered as a result of negligence of either party or their employees or agents, are hereby released and discharged, and any and all subrogation rights or claims are hereby waived to the extent of the actual insurance coverage carried by the parties or which is commonly covered under an all-risk insurance policy, in either case irrespective of applicable deductibles. All such insurance policies shall contain a clause or endorsement providing that the insurance shall not be prejudiced if the insured has waived its rights of recovery (including subrogation rights) against any person or company prior to the date of loss, destruction or damage. 15. LICENSES AND PERMITS. Operator shall obtain and maintain all licenses and permits required by an operator of parking facilities by any governmental body or agency having jurisdiction over Operator's operations at the Premises and will abide by the terms of such licenses and 13 permits. Any license or permit fees incurred by Operator shall be deemed included in the Management Fee, as more particularly described in subsection 3(C)(1)(a). 16. LAWS AND ORDINANCES. Operator shall not use all or any part of the Premises for any use or purpose which is (i) forbidden by or in violation of any law of the United States, any State law or any County or City ordinance; or (ii) may be dangerous to life, limb or property. The Operator, its agents, employees, and contractors shall comply with all applicable Federal, State, and County laws; the City Charter and Related Laws; Code and ordinances; the Policies and Procedures; and any and all applicable rules and regulations promulgated by local, State, and national boards, bureaus and agencies as they relate to this Agreement. 17. RELATIONSHIP OF THE PARTIES; NO THIRD PARTY BENEFICIARIES. No partnership or joint venture between the parties is created by this Agreement, it being agreed that Operator is an independent contractor. Officers, agents, employees, contractors, consultants, suppliers, or vendors of Operator are not employees of the City for any purpose whatsoever. There are NO third party beneficiaries of this Agreement. 18. FORCE MAJEURE. Neither party shall be in violation of this Agreement for failure to perform any of its obligations by reason of strikes, boycotts, labor disputes, embargoes, shortages of materials, acts of God, acts of the public enemy, acts of public authority, weather conditions, riots, rebellion, accidents, sabotage or any other circumstances for which it is not responsible and which are not within its control. No Management Fee shall be due to Operator if it suspends operations for any such cause or event for the period of such suspension. 19. GOVERNING LAW. This Agreement shall be governed by, and construed in accordance with, the laws of the State of Florida, both substantive and remedial, without regard to principles of conflict of laws. The exclusive venue for any litigation arising out of this Agreement shall be Miami-Dade County, Florida, if in State court, and the U.S. District Court, Southern District of Florida, if in federal court. BY ENTERING INTO THIS AGREEMENT, THE CITY AND OPERATOR EXPRESSLY WAIVE ANY RIGHTS EITHER PARTY MAY HAVE TO A TRIAL BY JURY OF ANY CIVIL LITIGATION RELATED TO, OR ARISING OUT OF, THIS AGREEMENT. 20. APPROVALS. Whenever the approval of either party is required herein, such approval, unless expressly provided otherwise herein, shall be given in writing and shall not be unreasonably withheld, conditioned or delayed. 21. WAIVERS. No waiver of default by either party of any term, covenant or condition hereof to be performed or observed by the other party shall be construed as, or operate as, a waiver of any subsequent default of the same or any other term, covenant or condition hereof. 22. SEVERABILITY. If any provision hereof is held to be invalid by a court of competent jurisdiction, such invalidity shall not affect any other provision hereof, provided such invalidity does not materially prejudice either party in its rights and obligations contained in the valid provisions of this Agreement. 14 23. TERMINATION, SUSPENSION AND SANCTIONS. A. Termination for Cause. 1. If the Operator shall fail to fulfill, in a timely manner, or otherwise violate any of the covenants, agreements, or stipulations in this Agreement, the City shall thereupon have the right to terminate the Services then remaining to be performed. Prior to exercising its option to terminate for cause, the City shall notify the Operator of its violation of the particular terms of this Agreement and shall grant Operator seven (7) days to cure such default. If such default remains uncured after seven (7) days, the City, upon three (3) days' prior written notice to Operator, may terminate this Agreement. Notwithstanding the above, the Operator shall not be relieved of liability to the City for damages sustained by the City by virtue of any breach of this Agreement by the Operator. Additionally, the City may reasonably withhold payments to the Operator for the purposes of set-off until such time as the exact amount of damages due the City from the Operator is determined. 2. If the City shall fail to pay Operator any amounts when due, or shall fail to fulfill or otherwise violate any other monetary covenants, agreements, or stipulations in this Agreement, Operator shall thereupon have the right to terminate this Agreement. Prior to exercising its option to terminate for cause, Operator shall notify the City of its default of the particular terms of this Agreement and shall grant the City thirty (30) days to cure such default. If such default remains uncured after thirty (30) days, Operator, may terminate this Agreement; provided, however, that, notwithstanding and in addition to, the City's thirty (30) day cure period, Operator shall provide the City with no less then sixty (60) days prior written notice of its intent to terminate this Agreement, in order to allow the City time to either (i) manage and operate the Premises itself; or (ii) find a successor interim (or permanent, as the case may be) operator for the Premises. B. Termination for Convenience of the City. NOTWITHSTANDING THE LANGUAGE IN SUBSECTION 23(A)(1), THE CITY MAY, FOR ITS CONVENIENCE AND WITHOUT CAUSE, TERMINATE THE SERVICES THEN REMAINING TO BE PERFORMED AT ANY TIME BY GIVING THIRTY (30) DAYS WRITTEN NOTICE TO OPERATOR OF SUCH TERMINATION, WHICH SHALL BECOME EFFECTIVE AS OF THE DATE SPECIFIED IN THE NOTICE TO OPERATOR. C. Termination for Insolvency. The City also reserves the right to terminate the remaining Services to be performed in the event the Operator is placed either in voluntary or involuntary bankruptcy or makes an assignment for the benefit of creditors. In such event, the right and obligations for the parties shall be the same as provided for in subsection 23(A)(1). D. Sanctions for Noncompliance with Nondiscrimination Provisions. In the event of the Operator's noncompliance with the nondiscrimination provisions of this Agreement, the City shall impose such sanctions as the City, or the State of Florida, may determine to be appropriate, including but not limited to, withholding of payments to the Operator 15 P under this Agreement until the Operator complies and/or cancellation, termination or suspension of the Services. In the event the City cancels or terminates the Services pursuant to this Subsection, the rights and obligations of the parties shall be the same as provided in subsection 23(A)(1). 24. ASSIGNMENT. Operator shall not assign or transfer this Agreement or its right, title or interest herein without the .prior written consent of the City, which consent shall not be unreasonably withheld. Operator is hereby given the right to assign this Agreement to an affiliate of Operator or to a corporation substantially all of the stock of which is owned by Operator and/or to collaterally assign its right, title and interest herein to a financial institution as security for any present or future loans to Operator. 25. NOTICES. Any notice or communication required to be given to or served upon either party hereto shall be given or served by personal service or by express delivery or by mailing the same, postage prepaid, by United States registered or certified mail, return receipt requested, to the following addresses: • TO CITY: City of Miami Beach 1755 Meridian Avenue, Suite 100 • Miami Beach, FL 33139 Attn: Saul Frances, Parking Director TO OPERATOR: SP Plus Corporation Attn: Legal Department 507 Mainstream Drive Nashville, TN 37228 With a copy to: SP Plus Corporation 3391 Peachtree Rd., Suite 330 Atlanta, GA 30326 Attn: Senior Vice President Either party may designate a substitute address at any time hereafter by written notice thereof to the other party. 26. ENTIRE AGREEMENT. This Agreement, together with all exhibits hereto, constitutes the entire agreement between the parties, and supersedes all representations, statements or prior agreements and understandings both written and oral with respect to the matters contained in this Agreement and exhibits hereto. No person has been authorized to give any information or make any representation not contained in this Agreement. This Agreement may be amended only by written agreement of the parties. 27. PARTIES BOUND. This Agreement shall be binding upon and inure to the benefit of the parties hereto and their heirs, successors, executors, administrators, legal representatives and permitted assigns. 28. NEITHER PARTY DEEMED DRAFTER. The parties to this Agreement have had sufficient time to consult legal counsel and negotiate changes regarding the terms hereof. Therefore, neither party shall be deemed the drafter of this Agreement and, as such, this Agreement shall not be construed against either party due to the drafting hereof. 16 29. ATTORNEY FEES. In the event that either party hereto should (i) retain legal counsel and/or institute any suit against the other for violation of this Agreement or to enforce any of the covenants or conditions herein, or (ii) intervene in any suit in which the other is a party to enforce or protect its interest or rights hereunder, the prevailing party in any such suit shall be entitled to all of its costs, expenses and reasonable fees of its attorney(s) in connection therewith. The rights and obligations of this Section shall survive the termination or expiration of this Agreement. 30. AUTHORITY. The individual signing this Agreement on behalf of the City hereby represents that he or she has been empowered with full authority to act on behalf of the City in connection with this Agreement,'and that execution of this Agreement has been duly authorized by the City. The individual signing this Agreement on behalf of Operator hereby represents that he or she has been empowered with full authority to act on behalf of Operator in connection with this Agreement, and that execution of this Agreement has been duly authorized by Operator. 31. EMPLOYEE/SUB-CONTRACTOR SKILL, KNOWLEDGE AND EXPERIENCE. The Operator represents that it has made, and will continue to make, reasonable investigation of all employees (including, without limitation, supervisors, cashiers, and attendants) and independent Contractors to be utilized in the performance of the Services under this Agreement, to determine that all possess the requisite skill, knowledge, and experience necessary to enable them to perform their respective work and/or portion of the Services, in accordance with the level of service and quality associated with the operation of similar first-class public parking garage facilities. Notwithstanding the preceding, or any other term or condition of this Agreement, Operator shall be primarily and solely responsible to the City for the performance of the Services under this Agreement. 32. EQUAL EMPLOYMENT OPPORTUNITY. In connection with the performance of this Agreement, the Operator shall not discriminate against any employee or applicant for employment because of race, color, religion, ancestry, sex, age, national origin, place of birth, marital status, sexual orientation or disability. The Operator shall take all action required by applicable law to ensure that applicants are employed and that employees are treated during their employment without regard to their race, color, religion, ancestry, sex, age, national origin, place of birth, marital status, sexual orientation or disability. Such action shall include, but not be limited to the following: employment, upgrading, demotion, or termination; recruitment or recruitment advertising; layoff or termination; rates of pay, or other forms of compensation; and selection for training, including apprenticeship. 33. CONFLICT OF INTEREST. The Operator agrees to adhere to and be governed by the Miami-Dade County Ethics and Conflict of Interest laws, as same may be amended from time to time, and by the City of Miami Beach Charter and Code, as same may be amended from time to time, in connection with the performance of the Services herein. The Operator covenants that it presently has no interest and shall not acquire any interest, direct or indirectly which should conflict in any manner or degree with the performance of the Services. The Operator further covenants that in the performance of this Agreement, no person having any such interest shall knowingly be employed by the Operator. 34. PUBLIC ENTITY CRIMES. Prior to commencement of the Services herein, Operator shall file with the Office of the City Clerk a State of Florida Form PUR 7068, Sworn Statement, under Section 287.133(3)(1), Florida Statutes, (Public Entity Crimes). 17 i 35. LIMITATION OF CITY'S LIABILITY.The City desires to enter into this Agreement only if in so doing the City can place a limit on its liability for any cause of action for money damages due to an alleged breach by the City of this Agreement, so that its liability for any such breach never exceeds the total amount of any sums to be paid by the City to Operator pursuant to this Agreement, less any sums actually paid thereon. Operator hereby expresses its willingness to enter into this Agreement with Operator's recovery from the City for any damage action for breach of contract to be limited to a maximum amount equal to the total of any sums to be paid to Operator pursuant to this Agreement, less the amount of all funds actually paid by the City to Operator pursuant to this Agreement. Accordingly, and notwithstanding any other term or condition of this Agreement, Operator hereby agrees that the City shall not be liable to the Operator for damages in an amount in excess of the total amount of any sums to be paid by the City to Operator pursuant to this Agreement, which amount shall be reduced by such amounts actually paid by the City to Operator pursuant to this Agreement, for any action or claim for breach of obligations imposed upon the City by this Agreement. Nothing contained in this paragraph or elsewhere in this Agreement is in any way intended to be a waiver of the limitation placed. 36. PUBLIC BENEFIT. Within the first Contract Year of this Agreement, Operator agrees to donate Five Thousand Dollars ($5,000) to the City of Miami Beach's VPK program, which assists with expenses for children that are unable to attend early childhood programs. IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first above written. CITY: OPERATOR: City of Miami Beac4. % �' SP Plus Corporation By By- – Name: ° evine ,R Title:A or / Se,�iur '�ixx 'reside / 41N 0\ .. =,.t .04 By: I ir I Signat .re *= t1ire y .IN CORP IY(. Rafael E. Granado, City Clerk S ruc Print Name/Title �• CiPriti■ - /Title �� '`� APPROVED AS TO -FORM & LANGUAGE & FO' EX UTION AL--, 3 3( 3(( fir 18 City Attorney .T Dote r Exhibit A POLICIES AND PROCEDURES FOR FIELD & FACILITY SUPERVISORS, CASHIERS, AND TICKET SELLERS 19 FIELD & FACILITY SUPERVISORS HANDBOOK 1.A AAA A PARKING Introduction Welcome to Contractor The purpose of this letter will briefly introduce Contractor. During special events season you have to learn and understand a series of procedures and general guidelines that will help you perform and fulfill Contractor's & City of Miami Beach expectations. It is essential to our success that all employees strive to achieve the highest possible standards in the performance of their responsibilities. In doing so, you bring credit to yourself as well as to Contractor. Because good communication is essential to the success of any business operation, we have developed this Guideline to describe and acquaint you with many of the policies, procedures and benefits available to you as an Contractor employee. CITY OF MIAMI BEACH EXPECTATIONS We work closely supervised at all locations by the City of Miami Beach Off-Street Parking Supervisors. In order to do a good job, the first thing we need to know is what the City of Miami Beach expects from us on a daily basis. City's Expectations: ✓ Training:To insure that every attendant is trained and perform as expected ✓ Uniforms: Proper working attire and full uniform. o NAMETAG(provided by our office) o BLUE POLO SHIRT(shirt must by tucked in) o BLACK OR NAVY BLUE SLACKS(no jeans,tight pants,caprices or jogging wear) o BLACK SHOES OR SNICKERS(no sandals or high heel) ✓ Communication: Proper use of the English language while using two way radios provided by the City of Miami Beach. Continuous transfer of information between on Duty City of Miami Beach and Contractor Supervisors ✓ Staffing: Maintain adequate staffing levels as requested by the City of Miami Beach during normal operations and events ✓ Knowledge: Fully understanding and application of all in place procedures, and positions available under your command. o Cashier o Seller o Traffic Controller ✓ Reporting: Accurately report all transactions performed by Cashier and Sellers using the tools provided by the City of Miami Beach such as the cashier report. ✓ Security: Provide adequate supervision, to ensure that all revenue collected is deposited in a designated safe box following every procedure in place ✓ Equipment: Responsible for all items provided by the City of Miami Beach excluding normal wear and tear ✓ Customer Service: To provide every customer with a pleasant parking experience, from entering to exiting any City of Miami Beach parking facility managed by Contractor ✓ Supervision:Appropriately enforce all of the above describe points to every attendant working at a City of Miami Beach parking facility. ✓ Operational Directions: City of Miami Beach supervisors are to lead Standard Supervisors to do certain tasks as demanded by specific situations that requires special attention PHYSICAL AUDIT The first thing you need to do prior to performing a physical audit is: (1) when to do it and (2) what you will be looking for. The best time to audit an attendant is at peak hours. By performing an audit at this time, the attendant has very little time to even out the revenues from any overage. Any difference implies that a breach of procedure has taken place. NOTIFY MANAGEMENT IMMEDIATELY AND REQUEST REMOVAL OF THIS INDIVIDUAL UNTIL FURTHER INVESTIGATION FOLLOW THE LIST BELOW TO APPROPRIATELY AUDIT AN ATTENDANT Note: Always request the presence of a C.M.B. supervisor; Define the peak hours at the location you want to audit ✓ You will need a pen and a paper to record your findings ✓ Money bag to secure the cash ✓ Collect all the cash leaving the bank issued for change with the attendant ✓ Secure all the used books ✓ You will need them to match the cash ✓ Perform the calculations accordingly and write down your findings ✓ Remember big differences must be addressed immediately ✓ Attendant must be removed as soon as possible ✓ If everything is okay,proceed to audit the garage or lot ✓ The used books will be your start point.As you should know the attendant has to write the tag # on both sections of the ticket the bottom and upper parts and has to place each ticket sold on the dashboard facing up ✓ Go floor by floor and match the information on the used books against that on the tickets inside the - vehicles and the actual vehicle tag# ✓ If you find a discrepancy feel the vehicle hood for temperature, depending on the temperature you can make an educated guess as to per what time the vehicle enter the lot,or garage and thus pointing to one attendant ✓ If these procedures can't determined then,further investigate the discrepancy Investigation hints: ✓ Determine who is responsible for that ticket ✓ Check the book logs,write down your findings ✓ If the vehicle is cold try to stay around to interview the customer ✓ Ask the customer the time of entry ✓ Ask the customer to give the name of the attendant or it's description ✓ If you cannot stay, give the attendant the vehicle information and instruct him/her to call you upon the exit of this vehicle or vehicles ✓ Summoned right away if you are called; ask the customer the ticket and keep it to support your findings ✓ If the investigation successfully directs you to an attendant report it immediately ✓ Have this attendant replaced by another and send him/her to the office ✓ Gather all your findings,and write a report describing the incident ✓ Submit it to management DECISION MAKING FLOW CHART All transactions must be performed the same way at all locations. Below all transactions will be explained and given examples, it is very important that once learned this procedure, it be communicate to cashiers and sellers. Not all transaction apply to every location,there are some limitation or restrictions, There are fewer manually transaction done but most are done where revenue equipment is in place. The chain of command is also extremely important in the decision making process.Contractor handles all off- street parking transactions performed by cashiers and sellers. An organizational chart along with a formula will help you understand the decision making process. DECISION MAKING FLOW CHART APPROVAL=CMB SUPERVISOR CITY OF MIAMI BEACH OFF-STREET PARKING DEPARTMENT OPERATIONS MANAGER &SUPERVISORS CONTRACTOR PROJECT MANAGER CONTRACTOR LEAD SUPERVISORS SUPERVISORS CASHIERS SELLERS SUPERVISOR'S RESPONSIBILITIES AND DAILY TASK 1. SUPERVISOR'S RESPONSIBILITIES AND DAILY TASK a. Your main responsibility is the supervision of attendants working during your shift b. Overseeing Parking Facility and report any minor or major incident during your, previous shifts c. You are accountable&responsible for the personnel on your shift d. Supervisor must be ready at all times to be able to open a register, sell or direct traffic if operation required e. It is responsibility and accountability to be able to perform at all times as a cashier,seller or traffic if need it f. You are responsible and accountable of authorizing personnel under your supervision to go on breaks,clock-in before or clock-out after scheduled time g. You will be responsible and accountable for Not Enforcing Rules and Regulation of CMB Parking Facilities h. You will be responsible and accountable for not instructing personnel under your supervision i. All locations are subject to sudden changes of activity base on CMB request j. You MUST be ready to take necessary actions 2. ACCOUNTABILITY a. Lead supervisor will be directly responsible for their staff levels of performance and will be held accountable for not taking action to employees failing to tie to City of Miami Beach Supervisors or Contractor Supervisor Procedures b. Shift supervisor will be held accountable when employees are found in violations of City of Miami Beach Supervisors or Contractor Supervisor Procedures c. Auditors will be held responsible for reporting to Facility Manager on daily basis missing ticket,incomplete reports,missing money bags,and any other important issue d. Supervisors will be held responsible for the accuracy of the paper work submitted e. Supervisors will be held responsible and accountable for: i. Miss accounted revenue ii. Miss accounted tickets iii. Improper submission of paper work iv. Not follow proper Cash Handling Procedures v. Not following proper rules of conduct vi. Not enforcing proper Rules and Regulation imprinted on the Contractor Handbook and Supervisor Handbook for the City of Miami Beach Parking Facilities vii. Not having updated your Supervisor Handbook for the City of Miami Beach Parking Facilities f. All employees need to follow City of Miami Beach&Contractor Policies and Procedures g. Under no circumstances Contractor attendants, supervisor will overruled any Rules, Regulation,or Procedure from the City or Standard Parking i. Note:The following are things that you should look for and check during your shift. 3. CASHIERS&SELLERS a. Make sure the cashiers are following the proper procedures when processing transactions b. They should advise you when they have cash drop (1099). This is important so that they don't have that much money with the in the register c. They should have all the necessary supplies for their shift d. Reports should be turn in and filled out properly with no mistakes.All forms should be filling out correctly with all information that is required e. Information must be legible, and accurate. If information is not legible cashier must do it again,they will be held accountable for the accuracy of the document, therefore you will be too for not enforcing this rules 4. TRAFFIC CONTROLLER a. All traffic attendants need to wear the safety vest provided.No Exceptions b. Traffic personnel need to use clear hand signals to direct the vehicles so there is no confusion that may cause an accident c. They should not be sitting down or leaning against the wall or other objects d. Their job is to control the traffic entering/exiting the facility e. When the garage is full they need to direct the customers to other lots and garages, but you will wait until an instructions is forwarded to you 5. ACCESS CONTROL EQUIPMENT a. Ticket Dispenser i. Check the amount of tickets left and make sure there is a second box in the spare tray ii. Check the discarded ticket box(silver box above tickets)and empty it if needed iii. Check to see if the dispenser needs to be cleaned and that tickets are being printed properly iv. Under no circumstances should be left tickets unused or used to unauthorized personnel or customers b. Gates i. Check that the gates are the proper length ii. The foam protector should be installed as to prevent damage should the gate hit a vehicle iii. The screws holding the gate in place should be tight.This causes the gate to snap off if a vehicle breaks it. iv. You might also be able to reuse the same gate if it's long enough v. Open the box and visually check the belt is in good condition vi. Never touch the belt when the power is on 6. REVENUE EQUIPMENT a. Power Pads i. Verify the date and time on the screens ii. Check the keyboard for keys that may be loose or need replacing iii. Check to see if anybody has written on the power pad b. Printers i. Make sure that printers have paper rolls and that the ink ribbon is good c. Validator i. Covers should be closed and locked ii. Cashiers should not have access to the validator 7. BOOTHS a. Check the glass panels for cracks b. Check doors and windows they are working properly i. Otherwise report each issue to the Lead Supervisor or Facility Manager ii. Log the information on the daily log c. Make sure the lights are working properly d. Have they been cleaned? i. Is there any major that needs to be reported? 8. FACILITY a. At least once during your shift walk the facility,including stairwells. b. Look for anything that needs to be repaired/replaced and make a note about it so it can be brought to the city's attention i. Examples ii. 3rd floor 2 lights burned out iii. South 4th floor stairwell lights burned out iv. Graffiti on 6th floor elevator door c. Also,check for safety issues that need to be addressed i. Examples ii. Fire extinguisher missing on 5th floor se corner iii. Oil/gas spilled on 2nd floor iv. Pipe broken on 4th floor and hanging in the path of traffic v. Broken glass on level 6 9. SPACES AVAILABLE a. From the computer the supervisor must to check the available parking space b. Keep updated traffic personnel or security posted at front of the facility 10. INSTRUCTIONS AND TRAINING a. Training and re-training is the key factor for a successful operation b. You must properly instruct every attendant with your location regulations i. Hours of Operations and Rates ii. Entrances,exits and emergencies exit to properly assist our customers iii. How many handicapped spaces,Elevator,APS's,facility levels and vending machines are located on your facility c. You must re-train all attendant under your supervision periodically 11. COMMUNICATION a. Any issue must be properly log on the daily log book b. Any issue or incident must be communicate to the Lead Supervisor i. If Lead Supervisor in not available,contact your Facility Manager ii. If the Facility Manager in not available,contact G5 Assistant Manager iii. If the Assistant Manager is not available,contact CMB Supervisor on duty c. Any positive or negative attempt to reach your direct superior must be properly log d. Progressive Disciplinary Warning will be issue by the shift supervisor e. Reviewed by the Lead Supervisor and approved by the Facility Manager i. Project Manager will organize: ii. Monthly mandatory meeting with each of the Facilities Lead Supervisors & Supervisors iii. Every Facility Supervisor will report any discomfort, complaint, need, request and recommendations to the Facility Manager to help them to improve their locations iv. Communication is essential to bi-directional with Supervisor personnel and Management to establish and improve areas that need improvement, overtime, upcoming events or projects,etc. ✓ Make sure the bag actually falls inside the safe GENERAL CASH HANDLING ✓ Be extremely careful when counting and transporting money ✓ Use the solid bags provided to make money drops ✓ Make sure that you count and seal the money bag in front of the attendant ✓ Review all the information shown on the bag(clear hand writing must be required) o Top Part-Detachable Slip • Date • Attendant First&Last Name • Amount to drop • Your signature or initial o Bottom Part-Bag information(for Anchor Garage see Remark) • To:Sun Trust Bank • From:Attendant Fist&Last Name • Location: G5- P71-etc. • Date: (04-02-07)-(04/02/07) • Signature:Attendants Signature • Amount deposited: Dollars and cent deposited • Your signature or initial ✓ If money was picked up at the booth or selling post,make sure that you sign and give the detachable slip that comes along with the bag to the attendant ✓ At the office(Verification Control Sheet).On the deposit log form for that location. o Date o Time o Attendant First and Last Name o Bag Number o Amount being dropped o Verify By: Full mane of the Supervisor o Initials:of the supervisor making the drop ✓ Make sure you write all the information on each line, even if the same attendant is repeated several times ✓ If the drop is done at the 17th street garage(G5)or 7th Street Garage(G1) o Make sure you give the bag to the security supervisor posted 24hrs at this location o Security will log the bag individually and collection the same information that you log at the Verification Control Sheet o Then you must sign by the entry o Then give it back to you so you may drop it in the safe ✓ Be extremely careful these steps need to be followed to avoid any discrepancies ✓ Make sure the bag actually falls inside the safe DAILY MONEY PICK UP • ✓ Every day an armor vehicle will come to the designated location to pick up the revenues generated the day before. ✓ We have this service performed at the G5,G1,G3 and the G3 garages r office• soon as armor vehicle get to the office, Security personnel posted at the G5 garage off ce will secure the doors and the windows, locking them up and covering the windows that offer a view to obstruct any visibility while the pick up is happening. V Security officer will restrict access to authorized personnel only. ✓ Any personnel from Contractor or non authorized,will have to leave the office until completion of the pick-up ✓ Opening the safe needs two keys to open, one is brought by the Brinks Officer and the other one by the on Duty City of Miami Beach Supervisor ✓ All the individual deposits are removed from the safe then,separated by location,and cross-matched against the location deposit log form. ✓ This is done location by location, once they finish separating bags per locations, all individual deposits for that location will be placed inside the bigger deposit bag accompanied by the bank deposit list,and we move to the next location until we clear all deposits. ✓ The 7th street(G1), 13th street garage(G3),and 12th Street garage(G2),will perform all security steps described above in order to secure their locations while Brinks officers are performing the pick up IMPORTANT A SUCCESSFUL PICK-UP IS THE RESULT OF GOOD CASH HANDLING AND REPORTING PROCEDURES. EVERY SHIFT SUPERVISOR IS IN CHARGE OF THIS SUCCESS, ONE SUPERVISOR FAILING TO CONSISTENTLY FOLLOW THE CASH HANDLING PROCEDURES POSITIONS THE TEAM IN HARMS WAY. DAILY REVENUE BANK DEPOSIT IF YOU WORK THE MIDNIGHT SHIFT YOU ARE IN CHARGE OF REVIEWING ALL DEPOSITS PERFORMED DURING THAT DAY AND FILLING OUT ALL THE NECESSARY FORMS Make sure that all deposits are logged at the location where they were generated on the Deposit Log Form(each location must have an individual Deposit Log Form) Double check all deposits to avoid double entries Fill out the by location deposit bag(bigger than your regular money drop bag) Fill out the Bank Deposit List Form Put all the above documents together by location and have it ready for the morning shift A Brink bullet proof truck will stop at the garage every morning to pick up all revenues generated the day before Paper Work Examples CRY OF MIAMI BEACH You must be sure that each drop DEPOSIT BAG you register on this page belong to (Verify that each drop is not duplicated VERIFICATION CONTROL SHEET the location assigned on the top Location Name: 2b'Styget 4Ara• Location Number: Verified :y Date Time Attendant Full Name Bag No. $Amount Print Name Initial 4-Dee 1234 CZtrwcewAl f0050 56.74. 4 500.00 Mart%w NArVAt2 MN 4-Dec 2240 Carvikev.ALfov.so 5675 4 500.00 MArt%w.NANCY= MN 4-Dec 2:45 ItA ._. ••,.., • 7• 0..* u;.. L rav"ac os MCA C4-Dec 3:15 Kar vi,a Pold,io 65� 4 500.00 MAvuicel.41 c(oS MCA Each line must be filled completely — Hand writing must be clear — TOTAL CASH DROPS $ - TOTAL CREDIT CARDS $TOTA GROSS(TAXABLE) $ - TOTAL NET ACCT# $ - SALES TAX ACCT# $ - OVER/SHORT(circle to indicate)ACCT# 480.8000.344598 $ - TOTAL SMART CARDS NOT TAXABLE $ - TOTAL MERCHANT VALIDATIONS NOT TAXABLE $ - The Supervisor collecting the bags must write down the date and time the collection took place. City of Miami Beach Employees will not accept the bags,If date,time and supervisor's signature are left blank. Date: Time: CMB Supervisor Name(Print) Auditor Name(Print) CMB Supervisor Signature Auditor Signature TRANSACTION DESCRIPTION Double-check the information filled by the attendant before submitting cashier/seller report. All cashier/seller reports come with three copies,a white,a yellow and a pink one.All arithmetic operations have to be crossed check and the calculator tape attached to the Cashiers Power Pad Report Reports Handling 17 Street Areas(G5,G6,P28,P32,P49,P48,P71,P92) G5,G6,P28,P32,P49,P48,P71,P92 required paper work ✓ Cashier's white and yellow copy ✓ Handicap Form(if used) ✓ Decal Log Form-Used for validations:See VALIDATIONS ✓ Manual Ticket Log Form(If used) ✓ Supervisor's Check List white copy ✓ Valet Log Sheet Form ✓ Cleared Void Transaction Form ✓ Power Pad Paper Tape ✓ Rubber Bands ✓ Paper Clips ✓ Pen Report Bag or Clear Bag ✓ At the G5, we have a designated safe for these reports make sure that the attendant drops it in the appropriate place ✓ At the G1, G3 and G2, reports are kept in the office safe until the next day,when they are picked up and delivered to the G5 to be audited ✓ The Supervisor's Check List and the Report pink copy along with the money drops slips go together and once finished are placed with deposit log form for the location it belongs Open Lots and Garages (Event Pre-selling) paper work required: ✓ Cashier's white and yellow copy ✓ Book Log(four copies;white,yellow,pink and dark yellow). ✓ Every report must have a copy of the book log attached. ✓ The dark yellow copy is the first one to be used and is given to a City Supervisor when we receive the books ✓ Check the total amount of books and the serial numbers listed before acknowledging receipt by signing the form ✓ Sold book stubs ✓ Verify Handicap form is completed correctly ✓ Complete books must be returned to a city supervisor ✓ Make sure the log form is signed acknowledging the books returned in a clear bag and logged with security ✓ Pink copy from the books log form,must have all information recorded ✓ This copy has to be returned to the city ✓ Make sure that all the information has been checked before you submit any paperwork ✓ Complete books will be returned to the city or transferred to another attendant ✓ They will be returned if the books' date has expired or the rate has changed making these unusable otherwise they will be transferred to the relieving attendant. If books are returned, make sure that the book log form has been signed acknowledging receipt of these books ✓ Vehicle Inventory Form:this for applies to same open lot only GENERAL TRANSACTION PROCEDURES 1) Cash or Normal Transaction: • Press"TIME/YES" • Insert ticket in the validator • Receipt will come out,have it signed,and • Collect money attach it with the WHITE ticket • Punch in amount collected follow with"." • Press"CASH"and"RECEIPT",then give it • Press"CASH" to the customer 2) Lost Tickets • Call the office on the intercom and request 6) Credit Card System Down an inventory search • Insert ticket in the validator • Request a driver's license • Imprint credit card information in • Request proof of ownership (If the vehicle VOUCHER(numbers and expiration date registration matches with the driver's must be readable) (must be imprinted information,fill a lost ticket report) above the"X""SIGN HERE") • If the information doesn't match call your • You must ask for picture ID with the credit supervisor card • Fill completely a Lost ticket report • Handwrite credit card information above • Press "DATE/NO" (press once for each 24 imprinted credit card information,(name hours) as shown on the card,complete card • Enter current timePress"TIME/YES" number and expiration) • Collect cash • Fill as followed: • Punch in amount collected follow with"." • Description=Write"PARKING FEE" • Press"CASH" • Amount=Write dollar amount shown on • Insert ticket in the Receipt Printer power pad screen • Attach lost ticket form with WHITE ticket • Total=Write dollar amount shown on power pad screen 3) Unreadable Ticket • Manual voucher signed by customer;keep • Punch in time&date shown in ticket original and give copy to the customer • Insert ticket in the receipt print • Press"X" • Collect cash • Press"CASH" • Press"TIME/YES" • Attach voucher and white ticket • Punch in amount collected follow with"." • Press"CASH" 7) M1 or City Wide(Police Department,Fire Department,G's Permit,City of Miami 4) Credit Card Payment Beach Employees and Parking • Insert ticket in the validator Enforcement.Except City Hall Employees) • Insert credit card into the validator,the • Customer must fill yellow form or NO word"PROCESSING"(Will appear in the CHARGE LOG • Customer must sign and write decal screen) number on ticket • When receipt is out,have it signed,and • Press"Ml"City Wide attach it with the WHITE ticket • Press"CASH"and"RECEIPT"THEN give it • Press"TIME/YES' to the customer • Press"CASH" • Insert ticket in the Receipt Printer 5) Validator not taking credit cards • Insert ticket in the validator 8) M2 or Municipal(Access card not working) • Press"ALTERNATE PAYMENT" • Call office with the access card number • Press"2"for VISA,"3"for MASTER CARD • If"OK"fill yellow form NO CHARGE FORM and"4"for AMERICAN EXPRESS • Sign ticket • Punch in credit card number • Write access card number on ticket • Press"TIME/YES" • Insert ticket on the Receipt Printer • Punch in expiration • Press"M2" • Press"TIME/YES" • Employee must sign ticket • Press"CASH" • Fill lost ticket form • Press"V""DELANO HOTEL or 9) M3 or City Hall • Press"W"NATIONAL HOTEL • Customer must fill yellow form or NO • Validations for valets at G5 only CHARGE LOG • Press"CASH" • Customer must sign and write decal • Insert ticket in the Receipt Printer number on ticket • Press"M3"City Hall 15) Contractor Employee at G5,G4,G3,G2,and • Press"TIME/YES' G1 (Ticket must have"CONTRACTOR" • Press"CASH" stamp&be signed by Contractor • Insert ticket in the Receipt Printer Supervisor or City or Miami Beach Supervisor) 10) Disabled/Handicapped • Employee must fill"NO CHARGE LOG • When the customer gives you the ticket, FORM"yellow you must sign it with the handicapped • Employee must sign ticket permit&driver license or registration. • Insert ticket in the validator Write down the expiration date,the decal • Press"A" and phone#on ticket • Press"TIME/YES" • Fill out handicapped form • Press"CASH" • Insert ticket in the validator • Press"H"for handicapped 16) Contractor Employee • Press"CASH" • Employee must fill"NO CHARGE LOG FORM"yellow 11) Security Officers(Ticket must have • Employee must sign ticket "CONTRACTOR"stamp&be signed by • Insert ticket in the validator Contractor Supervisor or City or Miami • Press"E" Beach Supervisor) • Press"CASH" • Security officer must hand over ticket signed by Contractor or City of Miami 17) Art Deco Permits(ONLY AT 13th STREET Beach Supervisor GARAGE) • Fill"NO CHARGE LOG"yellow form • Insert ticket in the validator • Insert ticket in the validator • Customer must sign ticket • Press"5" • Customer must fill"NO CHARGE LOG • Press"CASH FORM"yellow • Press"A" 12) City Employee without ticket • Press"CASH" • Use manual ticket • Employee must sign ticket 18) APS Over Limit During Flat Rate Hours • Employee must fill"NO CHARGE LOG" Only(ONLY AT 13TH&12TH STREET • Press"Ml"or"M3" GARAGE) • Press"TIME/YES" • Insert ticket in the validator • Press"CASH" • Collect money from customer • Punch amount collected 13) Labor Employees(ticket must be • Press"CASH" validated) • Insert ticket in the validator 19) Wolfsonian(only at 12th Street Garage) • Press"G","D","J" • Insert ticket in validator • Press"TIME/YES" • Enter discount amount • Press"CASH" • Press"W" • Press"CASH" 14) Valet Parking(G5) • Use manual ticket 20) FIU(only at 12th Street Garage) • Insert ticket in validator • Press"F" • Press"CASH" 21) Police Department (only at 12th Street Garage) • When Emergency insert ticket in validator • Press"P" • Press"CASH" • Inform your supervisor immediately • When Non Emergency Fill "NO CHARGE LOG FORM"(yellow) • Insert ticket in validator • Press"P" • Press"CASH" 22) EVC-LR • Insert"WHITE TICKET" • Insert"YELLOW TICKET" • If Yellow Ticket is use correctly the amount to pay should be on the screen $8.00 • If the yellow ticket is 'UNREADABLE" Press"VOID" • Press F2 • Insert WHITE TICKET • Then charge$8.00 MERCHANT VALIDATIONS CODES Location G5 • Merchant 01 Account name MBCC • • • • Validation letter K Type No charge Location G5 • Merchant 04 . • Account name Unionlaborl Validation letter G • Type Yes charge Location G5 • Merchant 07 • , • Account name Centerplate • Validation letter Or • • • Type No charge Location G5 • • • . Merchant 05 Account name Unionlabor2 • Validation letter D • . Type Yes charge Location G5 • Merchant 11 Account name Fillmore • • • Validation letter I (first press F5) • Type No charge Location G5 • Merchant 02 • Account name Colony Theater • • Validation letter M Type No charge CMBPF-Section-09-Supervisors Guideline • Location G1 Merchant 13 Account name Avalon • Validation letter V :........................_................_.._..._._...__... Type No charge Location G7 Merchant 14 Account name Parking Admin . • • ; Validation letter B Type No charge Location G7 Merchant 12 Account name Valet Parking • • • • • • Validation letter M Type No charge Location G7 Merchant 01 Account name Valet Parking • • • Validation letter M .._...:.._.._.._.._._....._._._.._.__._.. Type No charge CMBPF-Section-09-Supervisors Guideline VALIDATIONS ✓ (M)Validations o All transactions in which you will use the Ml,M2,M3 or M4 keys o Use the RECEIPT PRINTER for these transactions ✓ M1 (City Wide)&M3 (City Hall) o Customer must sign the ticket o Customer must write the decal number on it o Customer must fill the Decal Log Form completely o Make sure it's legible ✓ M2 (Municipal)Access card Holder o Call the office from your intercom o Request an inventory search o Use 4 last digits on the Access Card o If paid use a red ticket and validate using the M2 key o If Access Card is shut off and driver claims to have no ticket,contact CMB supervisor to check computer to verify/allow exit via payment or non payment ✓ LABOR(Convention Center and Jackie Gleason workers) o Customer must present ticket validated,(small perforations) ✓ HANDICAP(Handicaps do not pay for parking at the CMB parking locations) o Customer must show a valid Handicap permit o The Permit needs to match the registration and driver's license o They must sign the spitter ticket o Make sure that all the necessary information has been filled out is LEGIBLE o You must write the decal number and expiration date on the ticket ✓ ART DECO(only at 13th Street Garage) o Customer must fill the"NO CHARGE LOG"(yellow) o Must sign and write decal in ticket o Press"A" ✓ APS Over Limit during Flat Rate ONLY(only 13th&12th Street Garage Only) o During Flat Rate Hours you must process this transaction at the Power Pad o Press Letter"D" only one time ✓ Wolfsonian(only at 12th Street Garage) o $2.00 validation max discount$6.00 ✓ EVC-LR o Employee Value Coupon-Lincoln Road(EVC-LR):$8.00 daily. CMBPF-Section-09-Supervisors Guideline Parking Attendant Shift Report MANUAL TICKET ACCOUNTABILITY CITY OF MIAMI BEACH BEGININ END TOTAL PARKING DEPARTMENT PARKING ATTENDANT SHIFT REPORT DATE LOCATION Write the beginning&ending numbers —ATTENDANT NAM E Your information,clear hand witting I Add each line total — — Total of tickets issue to your shift ATTENDANT SIGNATURE Write the total of tickets used SHIFT*4RS SUPERVISOR NAME: DOTAL TICKETS ISSUED SUPERVISOR SIGNATURE TOTAL TICKETS TO BE ACCOUNTED FOR CASH VALIDATION I OFFICE USE ONLY SUMMARY OF REVENUE I OFFICE USE ONLY TYPE #TXNS TOTALS ACCT NAME AMOUNT C.CARDS 1 — 0 TOTAL TRANSIENT S.CARDS - Total of transactions processed with To be completed by the supervisor MERGH.VALID. A TOTALCASh _ credit cards and total amount ......._._....__- _._:__-.closing your report accounted for it — t i - SUB TOTAL A=> — TOTAL CASH DROP=D-A 0 00 RINGS CASH CROPS ITEM IWTXNS L C^",?€T TS SPVR PRINTED NAME INITIALS BAG* AMOUNT VOID(IN-OUT) 1 HANDICAP SECURITY 2 STANDARD MAINTENANCE Total of transaction for each validation — 3 To be completed by the supervisor p Y p — CITYWIDE processed on your shift closing your report CH . 4 PD LABOR . 5 MISSING ---------- ALL OTHER i 6 SUB TOTAL B=> TICKET BREAKDOWN 7 #TXN S @ TOTAL VALUE - - $ 1.00i —6 $ 2.00! $ 3.00 i 9 $ 400' $ 5.00* 10 -$ 6.00 1 — — $ 7.00 11 $ too $ 9.00 L 12 $ 10.00': 13 Total of transaction Including cash and — credit cards TOTAL CASH DEPOSITS Total of value per transaction amount GROSS REVENUE NET REVENUE(GROSS ACCT.# To be completed by the supervisor FLORIDA SALES TAx(closing your report TOTAL TRANSIEN"_ ==SUBTOTALC *T.#490-7000-2091du s OVER-(SHORT) TOTAL TKTS TU BE ACCOUNTED FOR(B ACCT.#480-8000-3446911 $ Manual Ticket Log Form CMBPF-Section-09-Supervisors Guideline CITY OF MIAMI BEACH MANUAL TICKET LOG Cashier Name: Alberta villaVtzevzio Print Alberta vzllav'kewcLo Cashier Signature: Sign Location Name: 24 Date&Time 4/12/2007 11:46 Shift Start 07;30 a Shift Finish 0530p Ticket No e-.son fo •.nual Transaction Amount Supervisor Initial 1 77-‘,.e-76.54 iSt T$clett 410.00 MN 2 yy6 8 y6-.• Wet Ttceleet -$e.00 MN 3 7768-765, Damage TW tt *1&.00 MN 4 376E 37 ttij Mole . O.00 MN 5 6 a 7 Verify each manual ticket before keep processing cashier report 8 You must verify this tickets to be accounted - :-':?itillie'-E-: - and add the total 10 11 12 13 14 15 16 is— TOTAL AMAOUNT3-x.0/Imo CMBPF-Section-09-Supervisors Guideline Handicapped Form w '� 0 ( r`" ;w, CI l& 1 1 , o z g � �•on� 1 y y �� a A.i-i Q. A.ail. 14 R ( ; a Q i__ "S d Ca w > cz Z V f w W r:2 g �_(.:-- Q - u cc W I a Q U_ 0 z u.: Q Z Qi g w CO 41 LL! C W � G 2 Q 1 c ~ a a et Q Z vt ui co m n VI r 1 1 i 5 U W W Iii x. a r a a a a -.1 in 111 6 x . "' g z z 3. 4 M * w 4i '°' t- °C 4 J°. o 4 us 4 a 0 0 0 Q o_-- G a z cc liti r - , u CMBPF-Section-09-Supervisors Guideline f No Charge Log Form W cc Z W 3 § ~ E co (`t �� Ui $ m a 2 cc W ® U U TI" N n a , s Q. G a j p m kV 2 U a os a _ a < Z -° c a 3 "A z d 3 z 52 -c E rta 2 ai o 0 cr W G 0 p a o o c C G t0 O E a 3 m G GC(a a W $ 1 18 .c iii ZW t c w E m m m W �t V 03 ui Q to LLB. G C C •id 2 _ Y . C C co co 30 = U E E E E U. W e� £ c c c c Q Ili W ~ '� E. E ci .G m U E O p c c c c 1:I 2 Y = d 3 3 3 r a °c° c u 5 5 5 gz W 0 W l £ ..G. 3 G t .ec s A ce g £ g g• d Q F- z V C m s ti � _�' S 52 tE0 CO 0 > m VS 4 at 3 a s c r t r t Q V 4 m 0 a4 £ .c • e • a a W O $ `�� o 0 o E c ° a E E E E m Z m m E F m 8 a � rar m Ti; g oc , . u, eo E X .. a .- 'f3 Q U r. a c m E a i= H i- 4= £ 40 _ 2 CO 3 @ !E' Q/ O 3 c > 3 m £ $ a.e ao,. .. 2. b 'b u. 22 3 = �O a� .- �; O O O V E c al CD Z > m m fa -8 Z Z Z �� to `� U ii W p 3 A e G 6 n QC QC QC Qc U > U o U P P V > F 7 a `' E V V V V 2 e-1 e 1 h 't' 4- 1111111 4 o o O ri t V) V) V) V) V) V) V) CI 4 W PQ Pa AS Z Z i a 1. qiei i{ V tli IIC ,W t., t_ `.' t. [a' tr' lx' l:,_ V' a_ li 4,` la, C. G ev h f 0 • w • 0 O .. A A CMBPF-Section-09-Supervisors Guideline Lost Ticket Report Form p CIY OF MIAMI BEACH P LOST TICKET REPOR Date In Date Out 04/12/07 04/1.4/07 Name J ka w Cart.os +-tong 6(.1.14. I Address 6�0 west AVevwe tt 23 C qty MIAvtu,Beach State FL Phone (305) C773-7373 Driver Lic.No Ft62j-33 Y}S State FLorEda P Make of Car +-tovtda Accord License No. y T7-E4 387-3 State FLarida Cash Amount Paid $g.CO Attendant Name SA v Ara Satz CMBPF-Section-09-Supervisors Guideline Access Card Payments Form CITY OF MIAMI BEACH k= Parking Department Smart Cards Sales Form When you are cashier write your name in the supervisor lane DATE: Sep 9, 2008 SUPERVISORNAME: sawdra Sfmak Customer name or Company Name CUSTOMER NAME: Mar CYlavez- _- BUSINESS ADDRESS: Write the number or PHONE: all the access cards number if more than CARD NUMBERS: 986 TO TOTAL 01 TO TOTAL TOTAL QUANTITY 07" X$ = $ 74.90 You must specify if the customer is paying for 1 or more months or 1 or more access cards **** REMEMBER **** WE ACCEPT PAYMENTS FROM THE 1ST UNTIL THE 25TH OF THE MONTH CMBPF-Section-09-Supervisors Guideline Manual Credit Card Procedures o 2 ' v. riN ED „, .2 w -.--1 0 .. (d Q) 0 f m b CC I et 1 IS 'CS 4J -►-i b w I 4•1 "CI ~ ". srI S 1 -� .la '� N a V s 1 00 11 RI o -I 0 -I r-1 z. a C7p U -r1 Q.., ir1 of i ~0 if.. fir'b r 0 ,t7 0 a -a e H a) W ro U v °z ; I n; ' 4i H N U w to U w( W P1 H t. �_ E A A A AUl II it II II >1 'CI d o 0 0 �L1 "g e� N it W 0 (1) - Vi I § 44 .54 i"" ill (I)• 0 (-01 U '" 0\ hi N s E a) t(?)-1 o pc 75 �1 �p We cn a) 2 of T o. LI 1 0 s WHOA w !d L d118 8 3NNVH (1. \ co-'I O a) H 1-4 M 1 4 a (1 0 .14 a ..,) o tIP -1-1 0 LH (>ZI -1-1 a) -ri H Q Cl) 0 QO RI I= ..4 na 0 ., � o o NJ g I 1/41 /..... c_ '$ o el O A O O O/t� a. A ACKNOWLEDGEMENT RECEIPT OF SUPERVISOR HANDBOOK ✓ I acknowledge that I have received a copy of Contractor's City of Miami Beach Guideline. CMBPF-Section-09-Supervisors Guideline I ✓ I agree to read it thoroughly,and seek clarification from my supervisor for any policy or provision that I do not understand. ✓ Since the information,policies and procedures described here are necessarily subject to change,I acknowledge that revisions to the Guideline may occur. I understand that nothing contained in the Guideline may be construed as creating a promise of future benefits or a binding contract with the Company for benefits or for any other purpose. I also understand that these policies,procedures are continually evaluated and may be amended,modified or terminated at any time. ✓ I have entered into my employment relationship with the Company voluntarily and acknowledge that there is no specified length of employment.I understand that my employment with Contractor is"at- will"which means that I can resign at any time,and Contractor can terminate my employment at any time,for any reason,with or without cause,warning or prior notice. Supervisor Signature Print Full Name Date Phone Number COPY TO KEEP IN HANDBOOK CMBPF-Section-09-Supervisors Guideline ACKNOWLEDGEMENT RECEIPT OF SUPERVISOR HANDBOOK ✓ I acknowledge that I have received a copy of Contractor's City of Miami Beach Guideline. ✓ I agree to read it thoroughly,and seek clarification from my supervisor for any policy or provision that I do not understand. ✓ Since the information,policies and procedures described here are necessarily subject to change,I acknowledge that revisions to the Guideline may occur.I understand that nothing contained in the Guideline may be construed as creating a promise of future benefits or a binding contract with the Company for benefits or for any other purpose.I also understand that these policies,procedures are continually evaluated and may be amended,modified or terminated at any time. ✓ I have entered into my employment relationship with the Company voluntarily and acknowledge that there is no specified length of employment.I understand that my employment with Contractor is"at- will"which means that I can resign at any time,and Contractor can terminate my employment at any time,for any reason,with or without cause,warning or prior notice. Supervisor Signature Print Full Name Date Phone Number ORIGINAL TO KEEP IN PERSONAL FILE CMBPF-Section-09-Supervisors Guideline L i CASHIERS HAN D sOO K AAA A ikA r. mi PARKING Introduction Welcome to Contractor The purpose of this letter will briefly introduce Contractor. During special events season you have to learn and understand a series of procedures and general guidelines that will help you perform and fulfill Contractor's & City of Miami Beach expectations. It is essential to our success that all employees strive to achieve the highest possible standards in the performance of their responsibilities, In doing so,you bring credit to yourself as well as to Contractor. Because good communication is essential to the success of any business operation, we have developed this Guideline to describe and acquaint you with many of the policies, procedures and benefits available to you as an Contractor employee. RULES TO REMEMBER "Failure to comply any of these rules may lead to TERMINATION" 1. No Smoking 2. No Cell Phones or any other electronic device 3. No books,newspapers or magazines 4. Wear complete uniform during working hours.Complete uniform consists of: a. NAME TAG(provided by HR) b. GREEN POLO SHIRT(shirt must be tucked in) c. BLACK PANTS(No jeans,tight pants,caprices or jogging wear) d. BLACK SHOES OR SNEAKERS(no sandals or high heels) 5. The acceptance of gratuities or tips is not permitted 6. No leaning or sitting down 7. You must fill out the Vehicle Inventory form before you start selling: (if apply) "ask your supervisor" a. Mark and time your last entry b. Return a copy of the form to your supervisor within one hour after opening sales 8. Make sure you always write the vehicle's tag#and the time when ticket was sold on both (the upper and bottom) part of the book ticket 9. You may not leave your post unattended 10. Breaks consist of 30 minutes 11. Request 1099's(money sold)when you reach a maximum of$500.00 12. All money collected from ticket sales must be kept in the apron provided to you at the beginning of your shift.(DO NOT KEEP THE MONEY IN YOUR POCKETS OR PERSONAL BELONGINGS) 13. Overselling available spaces 14. No visitors 15. No loitering 16. You are responsible to be 15 minutes before your scheduled time to work 17. You are responsible to clock in and out at all times • 30 minutes break are taken after having worked over 4 hours.You must wait for someone to relieve you before leaving your post. If you need to take a restroom break or a regular break during your shift,inform your supervisor and wait for their instructions. Do not leave your post unattended • Be prompt and pay close attention to your schedule.A good tip is:Take note of the days,the date and the time for your schedule and keep this guideline with you at ALL times while at work • When at work, stay in your post at ALL times and follow the instructions provided by your supervisor or the City Supervisor Note: If you do not understand any of the above rules or procedures,you are responsible of asking your immediate supervisor before your start working. CITY OF MIAMI BEACH BASIC RADIO CODES BASIC RADIOS CODES QSL Acknowledgement QTH Location QSY Change radio channels QTR Time QSK Proceed with QRR Call for assistance transmission QRU Nothing located QRM Repeat message/Radio 555 We copy you clear interference QSM Repeat your message QRX Stand-By 1099 Money Pick-up Items Change 01 Call your office 02 Call 07 Cancel-Disregard 11 Bathroom Break 12 1/2 Hour break ✓ Make sure you speak in ENGLISH when using the radio and use the appropriate radio code when transmitting and receiving a transmission ✓ Make sure that your transmission is related to the operation ONLY. If you need to communicate a personal issue or an emergency,please use the phone Codes Instructions When you start a transmission • You must identify your location and who you are trying to reach.The main office's location code is G5 (17th Street Garage). Example: You start giving your location code. o "G7"to"G5" o you will hear a"QSK"as an answer o continue your transmission o make it clear and brief • The receiver will answer your request,and the transmission will be finished by saying"QSL" When receiving a transmission • When the main office (G5) is trying to reach you,you will hear the location trying to reach you first, or the code identifying a specific supervisor • On the next page you will find the City of Miami Beach specific supervisor's codes: IMPORTANT:Make sure the transmission is not interrupted OFFICIAL NAMES Mr. Saul Frances • City of Miami Beach Parking Director . Mrs. Monica Beltran City of Miami Beach Assistant Parking Director ngDi o . Mr. Miguel Beingolea 466 City of Miami Beach 0 erations Manager Mr. Steve Delgado. l 407 City of Miami Beach 0 erations Supervisor Mr. Charles Zarate 420 City of Miami Beach Operations Supervisor• Ms. Diley Fuentes 408 City of Miami Beach Operations Supervisor Mr. Bill Kross 412 City of Miami Beach Operations Supervisor Mr. Alex Diaz 460 City'of Miami Beach °O .erations Supervisor Mr. Danny Giraldo 417 City of Miami Beach Operations Supervisor Mr. Fred Arthuzo 411 City of Miami Beach • Operations Supervisor Mr. Allen West 419 City of Miami Beach Operations Supervisor LOCATION,SPACING AND DISTRIBUTION The City of Miami Beach has several facilities that remain open 24 hours, 7 days a week, others close at a certain time,and others are seasonal locations.Each location has a different rate structure;below I will list all locations managed by Contractor and its rates. In most garages we have available monthly access cardholders upon availability at a rate of$70.00 + TAX = $74.90.Access cards can be requested at 1755 Meridian Avenue,Miami Beach FL 33139. Monthly cards payments are accepted from the 1st until the 25th of each month. F.A.P.D EQUIPED Municipal parking garage rates and penalties 1. G1-7th Street Garage: a. Transient rates: $1.00 per hour or any portion thereof up to 15 hours,and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours(applicable sales tax is included in the hourly and maximum rate) b. Lost ticket charge: Parkers who cannot produce an entry parking ticket will be charged the maximum daily rate of$20.00 c. Monthly parking: $75.00 per month,per permit,plus applicable sales tax d. Weekend/event flat rate:$15.00 per vehicle Friday. Saturday and Sunday from 8:00 p.m. to 5:00 a.m. 2. G2- 12th Street Garage: a. Transient rates: $1.00 per hour or any portion thereof up to 15 hours,and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours(applicable sales tax is included in the hourly and maximum rate). b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of 20.00. c. Monthly parking: 70.00 per month,per permit,plus applicable sales tax. d. Weekend/event flat rate:$15.00 per vehicle Friday. Saturday and Sunday from 8:00 p.m. to 5:00 a.m. 3. G3- 13th Street Garage: a. Transient rates: $1.00 per hour or any portion thereof up to 15;and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours(applicable sales tax is included in the hourly and maximum rate). b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$20.00. c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax. d. Weekend/event flat rate:$15.00 per vehicle Friday, Saturday and Sunday from 8:00 p.m. to 5:00 a.m. 4. G4-The Anchor Shops Garage a. Rates: Up to 1 hour $ 1.00 Up to 2 hours $ 2.00 Up to 3 hours $ 6.00 Up to 6 hours $ 10.00 Up to 24 hours $ 16.00 Fri-Sat-Sun 09:00 am until 05:00 am Flat fee$ 10.00 After 05:00 am maximum rate applies Early Birds Special Enter 06:00 am to 10:00 am&out by 07:00 pm$8.00 Only Monday thru Friday 5. G5- 17th Street Garage: a. Transient rates: 0- 1 hour $ 1.00 1-2hours $2.00 2 -3 hours $3.00 3-4 hours $4.00 4-5 hours $5.00 5-6 hours $6.00 6-7 hours $8.00 7-8 hours $ 10.00 8- 15 hours $ 15.00 15-24 hours $20.00 b. Lost ticket charge: If a customer looses their parking ticket,they will be charged the maximum daily rate of$20.00 c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax d. Event flat rate:$15.00 per vehicle e. Employee Value Coupon-Lincoln Road(EVC-LR):$8.00 daily 6. G6-42nd Street Garage: a. Transient rates: $1.00 per hour or any portion thereof up to eight (8) hours;with an $8.00 maximum per 24-hour period (applicable sales tax is included in the hourly and maximum rate). b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$8.00. c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax. 7. G7- 17th Street&Meridian Avenue Garage: a. Transient rates: $1.00 per hour or any portion thereof up to 15;and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours(applicable sales tax is included in the hourly and maximum rate). b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$20.00. c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax. d. Weekend/event flat rate:$15.00 per vehicle Friday, Saturday and Sunday from 8:00 p.m. to 5:00 a.m. 8. G8- 17th Street&Meridian Avenue Garage: a. Transient rates: 0-2 hours $0.00 2-3 hours $3.00 3-4 hours $5.00 4-5 hours $7.00 5-6 hours $9.00 6-8 hours $ 12.00 8- 12 hours $ 15.00 12-24 hours $20.00 b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$20.00. C. Weekend/event flat rate:$15.00 per vehicle Friday, Saturday and Sunday from 8:00 p.m. to 5:00 a.m. 9. G9- 17th Street&Lincoln Lane Garage: a. Transient rates: 0- 1 hour- - $.1.00 1--2 hours_ $2.00 2--3hours $3.00 • ' 3,-4`hours $4.00.- . - 4 5 hours 5-'6 hours. $.6.00 6 7 hours $'8.00 _ - 7-.8 hours $ 10.00-•- 8 15 hours: " -- , $ 15.00 . 15.-24-hours` -$,20:00• b. Lost ticket,charge:.If a customer looses their parking ticket,they will be charged the maximum daily rate of$20.00 , c. Monthly parking:$70.00 per month,.per permit,plus applicable sales tax d.- Event flat rate:$15.00.pervehicle . 10. G5 17th Street Garage: ; a.:' Transient rates: 0,- 1,hour. r $ 1:00 1-:.2 hours, 2-3 hours $3.00 .r.3-4hours -$4.00 4-5hours $5:00 5-6hours $6.00 .. 6.--7 hours $8.00 - - 7-8 hours. , , $ 10.00 • 8'- 15 hours. ,. $ 15.0.0 15-24 hours :.$20.00 • b. Lost ticket charge: If a customer looses their parking ticket,they will be charged the - maximum daily rate of$20.00.. ' c. Monthly.parking $,70.00 per month,per permit plus applicable sales tax City of Miami Beach Decals' " City of _ Miami Beach ,.j City Hall c H _ . .. , . - ' - -. , 0401 Valid at G7 • Electronic Access Cards . _ = Valid at G1- G2 G3G4-G5 - G6 - G7 - G8 - G9 DEC. 2007 City Wide Permits - - 2008 2009 ��„�a�m�a� Valid at: - 0201 . G7 P32 - Meter Lots & Master Meters - Art Deco Permits r _ , ;Valid at 5-0211 - G3 P16 • cc MAY®®12E18 Lot Specific o a Z Valid'at PARKING ° Permit valid at designated open 0e 00002 m parking lots 2006 Ern 2008 2009 0 ' • (December "G7.Permits 2007 . .„: 2008 . 2009 Valid at. City of Miami Beach All Garages and Open Lots � �000� 24 HOURS 7 DAYS WEEK OTHER NON PAYING CUSTOMERS • Handicap Permits o These permits are allowed to park legally at any location at no charge • City Marked Vehicles o These vehicles are allowed to park or enter any location anytime o These vehicles must show the City of Miami Beach logo on the side of the car o Or City Tag(Yellow) • Fire Rescue,Government,and Police&Life Guards vehicles are allowed to enter or park at any time PAYING CUSTOMERS AT OPEN LOTS • Metered&Master Meter Lots o Any customer that wants to park for a short period of time,advice them to feed the meter or pay at the master meter • Park and display o Place the ticket on the dashboard facing up, prior writing the tag# of the vehicle and time. Make sure you write it on the top and bottom part of the ticket o Parking enforcement will be issuing citations to any vehicle without a valid ticket for that day or with an expired meter o We will charge a special event rate fee;valid until 08.00 am next day marked on the ticket • Over Selling Available Spaces o You are responsible for overselling the lot o Traffic attendants must keep accurate counts of the available spaces PAYING CUSTOMERS AT PARKING GARAGES&SURFACE LOTS • Park and display o Place the ticket on the dashboard facing up o Parking enforcement will be issuing citations to any vehicle without a valid ticket for that day or with an expired meter o We will charge a special event rate fee; valid 24 hours from the time and date stamped on the white ticket issued by the ticket spitters CASH HANDLING PROCEDURES 1. Be extremely careful when counting and transporting money 2. Make sure you separate starting bank money ($100.00) with the one that needs to be returned to your supervisor at the end of your shift 3. At the time your supervisor collects the money always make sure: a. You have the bag filled at the time of collection b. Supervisor MUST count the money in front of you c. Supervisor MUST SEAL the bag in front of you d. You and your Supervisor MUST SIGN the detachable slip e. The slip MUST be returned to you f. You must keep the signed portion(s) of the slip as this is YOUR ONLY proof that the money was collected from you g. You MUST return the signed portion(s)with your paper work at the end of your shift GETTING READY FOR WORK Items that you will need before you get to the cashier's booth: ✓ Pen(black or blue) ✓ Bank or starting cash($100.00) o Will be provided by the Contractor Supervisor on duty o Make sure you count the money in front of the supervisor o Once the bank is assigned to your name,you will be held responsible and accountable to returned it in full by the end of your shift ✓ One or two rolls of paper for the Receipt Printer ✓ Paper clips and Rubber bands ✓ Manual tickets(5) ✓ Deposit or money bags(solid grey) ✓ Clear bags ✓ Monthly card receipts(from the 1S,to the 25th of the month) ✓ Handicap Forms(blue) ✓ Manuel Ticket Forms(green) ✓ No Charge Log Forms(dark yellow) ✓ Manuel Credit Card Receipts ✓ Attendant Shift Report ✓ Check List Report ✓ Stapler(optional,we do not provide this item) ✓ Clear Tape(optional,we do not provide this item) All un-used materials MUST be return to the office All forms and materials MUST be placed back in its designated area Improper use or waste of materials will be subject to disciplinary action GENERAL TRANSACTION PROCEDURES 1) Cash or Normal Transaction: • Press"TIME/YES" • Insert ticket in the validator • Punch in expiration • Collect money • Press"TIME/YES" • Punch in amount collected follow with"." • Receipt will come out,have it signed,and • Press"CASH" attach it with the WHITE ticket • Press"CASH"and"RECEIPT",then give it 2) Lost Tickets to the customer • Call the office on the intercom and request an inventory search 6) Credit Card System Down • Request a driver's license • Insert ticket in the validator • Request proof of ownership (If the vehicle • Imprint credit card information in registration matches with the driver's VOUCHER(numbers and expiration date information,fill a lost ticket report) must be readable) (must be imprinted • If the information doesn't match call your above the"X""SIGN HERE") supervisor • You must ask for picture ID with the credit • Fill completely a Lost ticket report card • Press "DATE/NO" (press once for each 24 • Handwrite credit card information above hours) imprinted credit card information,(name • Enter current time as shown on the card,complete card • Press"TIME/YES" number and expiration) • Collect cash • Fill as followed: • Punch in amount collected follow with"." • Description=Write"PARKING FEE" • Press"CASH" • Amount=Write dollar amount shown on • Insert ticket in the Receipt Printer power pad screen • Attach lost ticket form with WHITE ticket • Total=Write dollar amount shown on power pad screen 3) Unreadable Ticket • Manual voucher signed by customer;keep • Punch in time&date shown in ticket original and give copy to the customer • Insert ticket in the receipt print • Press"X" • Collect cash • Press"CASH" • Press"TIME/YES" • Attach voucher and white ticket • Punch in amount collected follow with"" • Press"CASH" 7) M1 or City Wide(Police Department,Fire Department,G's Permit,City of Miami 4) Credit Card Payment Beach Employees and Parking • Insert ticket in the validator Enforcement.Except City Hall Employees) • Insert credit card into the validator,the • Customer must fill yellow form or NO word"PROCESSING"(Will appear in the CHARGE LOG screen) • Customer must sign and write decal • When receipt is out,have it signed,and number on ticket attach it with the WHITE ticket • Press"Ml"City Wide • Press"CASH"and"RECEIPT"THEN give it • Press"TIME/YES' to the customer • Press"CASH" • Insert ticket in the Receipt Printer 5) Validator not taking credit cards • Insert ticket in the validator 8) M2 or Municipal(Access card not working) • Press"ALTERNATE PAYMENT" • Call office with the access card number • Press"2"for VISA,"3"for MASTER CARD • If"OK"fill yellow form NO CHARGE FORM and"4"for AMERICAN EXPRESS • Sign ticket • Punch in credit card number • Write access card number on ticket • Insert ticket on the Receipt Printer 14) Valet Parking(G5) • Press"M2" • Use manual ticket • Press"TIME/YES" • Employee must sign ticket • Press"CASH" • Fill lost ticket form • Press"V""DELANO HOTEL or 9) M3 or City Hall • Press"W"NATIONAL HOTEL • Customer must fill yellow form or NO • Validations for valets at G5 only CHARGE LOG • Press"CASH" • Customer must sign and write decal • Insert ticket in the Receipt Printer number on ticket • Press"M3"City Hall 15) Contractor Employee at G5,G4,G3,G2,and • Press"TIME/YES' G1 (Ticket must have"CONTRACTOR" • Press"CASH" stamp&be signed by Contractor • Insert ticket in the Receipt Printer Supervisor or City or Miami Beach Supervisor) 10) Disabled/Handicapped • Employee must fill"NO CHARGE LOG • When the customer gives you the ticket, FORM"yellow you must sign it with the handicapped • Employee must sign ticket permit&driver license or registration. • Insert ticket in the validator Write down the expiration date,the decal • Press"A" and phone#on ticket • Press"TIME/YES" • Fill out handicapped form • Press"CASH" • Insert ticket in the validator • Press"H"for handicapped 16) Contractor Employee • Press"CASH" • Employee must fill"NO CHARGE LOG FORM"yellow 11) Security Officers(Ticket must have • Employee must sign ticket "CONTRACTOR"stamp&be signed by • Insert ticket in the validator Contractor Supervisor or City or Miami • Press"E" Beach Supervisor) • Press"CASH" • Security officer must hand over ticket signed by Contractor or City of Miami 17) Art Deco Permits(ONLY AT 13th STREET Beach Supervisor GARAGE) • Fill"NO CHARGE LOG"yellow form • Insert ticket in the validator • Insert ticket in the validator • Customer must sign ticket • Press"S" • Customer must fill"NO CHARGE LOG • Press"CASH FORM"yellow • Press"A" 12) City Employee without ticket • Press"CASH" • Use manual ticket • Employee must sign ticket 18) APS Over Limit During Flat Rate Hours • Employee must fill"NO CHARGE LOG" Only(ONLY AT 13TH&12TH STREET • Press"Ml"or"M3" GARAGE) • Press"TIME/YES" • Insert ticket in the validator • Press"CASH" • Collect money from customer • Punch amount collected 13) Labor Employees(ticket must be • Press"CASH" validated) • Insert ticket in the validator 19) Wolfsonian(only at 12th Street Garage) • Press"G","D","I" • Insert ticket in validator • Press"TIME/YES" • Enter discount amount • Press"CASH" • Press"W" • Press"CASH" 20) FIU(only at 12th;Street Garage) • •' -InsertticketYin validator • • . ,Press"F" • Press-"CASH" • 21) Police --Department (only at •12th Street , Garage) `- • - When Emer'gency, insert ticket"__in ' validator •. Press"P„ • Press"CASH" - • Inform your supervisor immediately - • When Non Emergency Fill NO;CHARGE - LOG FORM"(yellow) • Insert ticket in validator. _ ' - • Press,�P» • Press"CASH" - 22 EVC LIt .n Insert"WHITE TICKET"- r • Insert"YELLOW TICKET' If Yellow .Tickets is use ',correctly: the • • y' • amount to pay`should lie„-.on the_ screen $8.00 - �. '; ' ” ' If the yellow;ticket 'Is '_UNREADABLE" Press"VOID" - • Press F2 - - • Insert WHITE:TICKET r . • • Then charge$8.00,'„ _ ; • -,, - - 9 -. i - _ ■ MERCHANT VALIDATIONS CODES. Location G5 . 1 . - Merchant 01 Account name MBCC I • • • Validation letter K Type No charge Location G5 • Merchant 04 Account name Unionlaborl Validation letter G . 1 1 Type Yes charge Location G5 • .• . Merchant 07 Account name Centerplate . 1 • • • . Validation letter J Type No charge Location G5 . l • • • Merchant 05 • Account name Unionlabor2 Validation letter D • . 1 . Type Yes charge Location G5 • Merchant 11 : • Account name Fillmore • • • 1 Validation letter I (first press F5) Type No charge Location G5 • Merchant 02 1 Account name Colony Theater 1 • Validation letter M 1 • . Type No charge • Location Gh - Merchant 13 Account name Avalon ' ' Validation letter . Type.- -No charge - Location G7' - Merchant' 14. - Account name Parking Admin . • • ;Vaidation letter B • - . Type No charge _ Location G7 ` +Serchant 12 - Account name Valet Parking. - Validation letter M . ., _ _ . Type No charge Location G7 N Merchant 01 Account name Valet. Parking • Validation: letter M _ .. - T. .. .: " 'type No charge :• , __ ... ,- • :,.. , ..i .,. :.,..,_ . • - - ,. - _ . • • • VALIDATIONS ✓ (M)Validations o All transactions in which you will use the M1,M2,M3 or M4 keys • o Use the RECEIPT PRINTER for these transactions ✓ M1 (City Wide)&M3 (City Hall) o Customer must sign the ticket o Customer must write the decal number on it , V o Customer must fill the Decal Log Form completely o Make sure it's legible ✓ M2 (Municipal)Access card Holder o Call the office from your intercom o Request an inventory search o Use 4 last digits on the Access Card - o If paid use a red ticket and validate using the M2 key o If Access Card is shut off and driver claims to have no ticket,contact CMB supervisor to check computer to verify/allow exit via payment or non payment ✓ LABOR(Convention Center and Jackie-Gleason workers) o Customer must present ticket validated,(small perforations) ✓ HANDICAP(Handicaps do not pay for parking at the CMB parking locations) o Customer must show a valid Handicap permit o The Permit needs to match the registration and driver's license o They must sign the spitter ticket o Make sure that all the necessary information has been filled out is LEGIBLE o You must write the decal number and,expiration date on the ticket ✓ ART DECO(only at 13th Street Garage) o Customer must fill the"NO CHARGE LOG"(yellow) o Must sign and write decal in ticket o Press"A" ✓ APS Over Limit during Flat Rate ONLY(only 13th&12th Street Garage Only) o During Flat Rate Hours you must process this transaction at the Power Pad o Press Letter"D" only one time- ✓ Wolfsonian(only at 12th Street Garage) • o $2.00 validation max discount$6.00 ✓ EVC-LR o Employee Value Coupon-Lincoln Road(EVC-LR):$8.00 daily. V . • • • • • • • i . - Parking Attendant Shift Report MANUAL TICKET ACCOUNTABILITY CITY OF MINA BEACH BEGININ END TOTAL PARKING DEPARTMENT • PARKING ATTENDANT SHIFT REPORT ` DATE LOCATION Write the beginning&ending numbers ATTENDANT NAME Your information,clear hand writting I Add each line total otal of tickets issue to your shift ATTENDANT SIGNATURE - -------- ----- rite the total of tickets used SHI FT1-I RS I SUPERVISOR NAME: TOTAL TICKETS ISSUED SUPERVISOR SIGNATURE TOTAL TICKETS TO BE ACCOUNTED FOR CASH VALIDATION I OFFICE USE ONLY SUMMARY OF REVENUE I OFFICE USE ONLY TYPE NTXNS TOTALS ACCT NAME AMOUNT C.CARDS S.CARDS — D TOTAL TRANSIENT PERCH.VALID. Total of transactions processed with A TOTAL CAS To be completed by the supervisor credit cards and total amount —_ closing your report accounted for it TOTAL CASH DROP.D-A SUB TOTAL A•> S i CASH DROPS ITEM 1#TXNS COAAIYENTS SPVR PRINTED NAME I INITIALS BAG A AMOUNT VOID(IN-OUT) 1 1 HANDICAP 1 4— . SECURITY • 2 ----- STANDARD Total of transaction for each validation To be completed by the supervisor MAINTENANCE p Y p CITY WIDE processed on your shift closing your report CH 4 i ---------- PD I, • t — LABOR 1 • 5 MSSING I ALL OTHER 6 ; i SJB TOTAL B•> — TICKET BREAKDOWN 7 1 -_ #TXNS (dj . TOTAL VALUE I$ 1.00 t 8 I$ 200 j - I$ 3.00; 9 1$ -- 4.001 I$ 5.001 10 ! $ 6.00 I I$ 7.00 11 1$ 8.001 i S 9.00 12 $ 1000I i 13 • Total of transaction including cash and credit cards .• Total of value per transaction amount TOTAL CASH DEPOSITS — i GROSS REVENUE 1 - -- 5 ACCT.i To be completed by the supervisor FLORIDA SALES TAX(closing your report <•SUB TOTAL C ACCT.4 480-7000-2081 s. _ TOTAL TKTS TO BE ACCOUNT ED FGT :1-',': OVER-(SHORT) ACCT.#480-8000.344598 $ Manual Ticket Log Form CITY OF MIAMI BEACH MANUAL TICKET LOG Cashier Name ALber€€ viLLaV.ceVI.cro Print Af.berta vilLavizeincdo i, Cashier Signature. Sign A Location Name 24 Date&Time 4/12/200311:46 Shift Start 07;30 a Shift Finish O53Op Ticket No .son fo ,.nual Transaction Amount Supervisor Initial 1 77- -7654 ist-rizket 41o.00 MN 2 77-0g-7-65. Wet TicI 2t $5.00 MN 3 7.768 X65: Damage Tizleet 416.00 MN 4 3768-37 the wtale 40.00 MN 5 6 7 Verify each manual ticket before \ ____ keep processing cashier report 8 s You must verify this tickets to be accounted —and add the total 10 / . 11 12 13 14 15 18 TOTAL AMAOUNT 434.00 Handicapped Form . t y . — , pl 4, .. _ e. i W• r , No Charge Log Form W ix e- ,.• ... . E i 6 / Z in Ill 3 a n �W� w s '• 1 3 m st Yi W U di V Nzdra Z LL1 ,C 0 °E `V� • 4 W u. / 't CO V p W 2 > _► c 5 5 V a r. 3 •. CO L IIJ CO VI 1 z o � Q ig A ocW c .c E E 2 co .0 .r c E m .� •$ a . . . g W 0 E. 8 c 3 * 4, a w W g 4, e i 4 i M C Z W t v 4 I E E E E E W t � c m ..: E E E E i- d g 1 C c m p c c co c CC 1 E o _ b £ tVp E E E a. W £ d► Cf O o ... C C C iti au I-O X 'E 3 E Q p m E m O c c c c L i p a Yo T > � co 2 g 6 g g 4 W p U at — ., c > '�9 m m co E 1° t t g t . IZ W it W O , C - 3 E > > > > 4 w - c 2 2 2 2 2 x < N J C a g m —e ,� 8 E ! 1 _ c - r r r r 4 z a c °- C . c 3 3 3 3 W O a m O °' p �' c E E E E oD Z a V = g 0 4° .- 8. .7 c m m a m TS I— e c 2 W . 2 m of .c r` ' a d O O C ! O L z. z LL = '� O = E Z > m m co Is z — z _ ` _ c � � c c c W 9 P P UL 7m 7 E 8 8 P0 u4 to 2 pz al ` Aa Ad Aa Z Z a W 4' �,; t`: \' t"" Vic; U .' ls' l' t., \.: l' l?' X l-y k., ky k k, k'...4 l:ai k.v ",3 ..y L,; k-, kai LU J e t..' t�' tx' ��� l�' lf� l.k' ty; 4x Lr: Li l:' l�.' ��: O ii h A f 1• • A O a O w h A r w r Lost Ticket Report Form CIY OF MIAMI BEACH LOST TICKET REPOR Date In Date Out 04112107 O4/14/O7- Name Address 6,50 west Avevwe#ft 23 6 City Fl 6 M�wu.Baal State p Phone (3051 673-7373 Driver Lic.No P f-t629-33 Fl State P Florida p Make otCar f-tovt4a Accord y p License No. Tom+3$73 p State P FLortda I Fl Cash Amount Paid 0 P 4.$.00 1 Attendant Name y .Sa Irwlra'FAez P tti p Access Card Payments Form CITY OF MIAMI BEACH Parking Department Smart Cards Sales Form 4 When you are cashier 0 write your name in the supervisor lane 6 DATE: Sep 9. 200k SUPERVISORNAME: Savt,dra Swath Customer name or Company Name CUSTOMER NAME: Mart -f � Chavez _ BUSINESS ADDRESS: Write the number or PHONE: all the access cards number if more than CARD NUMBERS: 927 TO TOTAL 01 TO TOTAL TOTAL QUANTITY 01 X$ = $ 74.90 You must specify if the customer is paying for 1 or more months or 1 or more access cards **** REMEMBER **** WE ACCEPT PAYMENTS FROM THE 1ST UNTIL THE 25TH OF THE MONTH f Manual Credit Card Procedures ■ AEI j tr N R---1 ,, ',-1 G4 w P g mpg"'Ni-2 0 � T5 !� N0 � � m .• ni 0 E L Q W Z3 - 0 -r--I b w ' i M - 4J �� •• N ta H 3 z • -1 ct$4 03 o $� a i-+ p r� I o 00 x o -,-1 •H U rl (d Z N �, . 0 rcI o. "t- F;:: �-I �-I w .:as w a - . - sj : : i , ii m 0 r-I > 14 II II II MOW (010 orrj EAAA OA II I 0 0 II i � _ °' o T. z �� W [10 91 { 14 4-) erg CO 114 .14 aw t itg E a) I U s . ,. -.I a) co 0 .1-1 5- . cl .r-1 ( 1 al A 1 I 2' . i 4 c to s 5 . (7; ir-1 0 U .. I 0111 Lill f} 4 O ilL�W Q9 ° T iW z v 0 d. -r-I noes as WEIOd 7 r- L_r___< 'ld.Z d IS S3 33INNB �_ J (.(1..S\ -� 4,OO W H � &.I i o 7 w •rl O = m ni t4 51 :141 iol ...In' 0 • L. NA = 1‘...a utiu i & . c— io -a 1 i 1 ( r.N� a caos oo t, RULES OF CONDUCT It is essential to our success that all employees reflect the highest possible standards in the performance of their responsibilities. In doing so,you bring credit to yourself as well as to the Company. In return,it is the Company's intent and desire to provide good jobs,with a fair pay day for a fair working day; to maintain safe and proper working condition; to treat all employees fairly, without discrimination or favoritism;and to keep employees informed concerning what is expected of them. Your conduct, reflecting the guidelines outlined in this handbook, is the most visible and important measure that the public has in evaluating your performance. Your attention to each point is, therefore, extremely important. Violations of these guidelines may result in disciplinary action up to and including termination. This list is not all-inclusive. Since it is impossible to list all guidelines to cover every situation,the absence of an illustration from this list will not be the basis for avoiding disciplinary action when the Company believes such action is warranted. 1. Courteous conduct is essential a. You are NOT permitted to disrespect customers,co-workers,or superiors b. Regardless of any circumstances, lack of courtesy from your part may result in termination c. Customers and Employees expect and deserve to be treated with respect at all times d. If you do not have the answer to a question,call the office or a supervisor e. If the customer doesn't have money to pay,call for assistance. Do not argue f. If the customer is rude to you,call your supervisor.Do not argue with the customer 2. Follow revenue and cash handling procedures properly and carefully 3. DO NOT misplace a revenue bag 4. Audit yourself to avoid shortages 5. Obey and follow direct orders from your superiors 6. Do not abandon your work station or work area without supervisory approval 7. Cell phones are not permitted at work 8. City of Miami Beach rules: a. It is prohibited to accept gratuities or tips b. You must always write the tag vehicle number and the time the ticket was sold c. Do not charge customers without issuing a ticket d. Do not oversell parking spaces e. Request authorization to manually open a facility gate 9. Be honest while voiding tickets and fixing errors on collections 10. DO NOT be late to work 11. Action on part of any individual or group of employee to disrupt or intimidate fellow employees is not permitted 12. Do not interfere with normal operations or restricting,hindering 13. Being under the influence of intoxicating beverage or narcotics while on duty is not permitted 14. Do not make changes to your schedule without manager's approval 15. Possessions of alcohol or illegal drugs on you,in booths or at work stations is not permitted 16. You are not allowed to have food or beverages over the counter 17. Insubordination including a refusal to obey a reasonable direct order may result in termination of employment 18. Sexual or any other harassment to fellow employees, management or customers and/or violations of the Company's Non-Harassment Policy 19. Sleeping on duty is not permitted 20. Smoking is prohibited in all company's garage offices and cashier booths 21. Visitors,friends or relatives of employees are not permitted during working hours 22. You may not allow strangers to"hang around" 23. You should not visit other employees who are working ,24. Leave the premises immediately after your shift ends r NOTES: . • • J • • • • r ACKNOWLEDGEMENT OF RECEIPT OF CASHIER GUIDELINE This basic guideline contains(29)pages including following subjects: ✓ COMPANY INTRODUCTION AND WELCOME LETTER ✓ RULES TO REMEMBER ✓ CITY OF MIAMI BEACH BASIC RADIO CODES ✓ BASIC RADIOS CODES ✓ USE OF THE RADIO ✓ CITY OF MIAMI BEACH PARKING SUPERVISOR ✓ OFFICIAL NAMES AND CODE NAMES ✓ CONTRACTOR ORGANIZATIONAL CHART ✓ TITLES AND LOCATIONS ✓ GARAGE CODE NAMES AND PHONE NUMBERS ✓ CITY DECALS AND PARKING PERMITS INSTRUCTIONS ✓ OTHER NON PAYING CUSTOMERS ✓ GETTING READY FOR WORK ✓ TRANSACTION PROCEDURES,VALIDATIONS&MERCHANT VALIDATIONS ✓ REPORT SAMPLES:PARKING ATTENDANT SHIFT REPORT,MANUAL TICKET LOG FORM, HANDICAP FORM,NO CHARGE LOG FORM,LOST TICKET REPORT FORM,30 MINUTES OR LESS FORM,VALET PARKING LOG SHEET ✓ MANUAL CREDIT CARD PROCEDURES ✓ G5 VALIDATIONS ✓ RULES OF CONDUCT ✓ ACKNOWLEDGEMENT OF RECEIPT I acknowledge receipt of the Company Employee Cashier's Guideline for the City of Miami Beach Parking Facilities. ----------------------------------------- -------- -------- Employee Signature Print Full Name Date Phone Number • TICKET SELLERS HANDBOOK - JAN 2011 A At PARKING Introduction Welcome to Contractor The purpose of this letter will briefly introduce Contractor. During special events season you have to learn and understand a series of procedures and general guidelines that will help you perform and fulfill Contractor's & City of Miami Beach expectations. It is essential to our success that all employees strive to achieve the highest possible standards in the performance of their responsibilities. In doing so, you bring credit to yourself as well as to Contractor. Because good communication is essential to the success of any business operation, we have developed this Guideline to describe and acquaint you with many of the policies, procedures and benefits available to you as an Contractor employee. RULES TO REMEMBER "Failure to comply any of these rules may lead to TERMINATION" 1. No Smoking 2. No Cell Phones or any other electronic device 3. No books,newspapers or magazines 4. Wear complete uniform during working hours.Complete uniform consists of: a. NAME TAG(provided by HR) b. GREEN POLO SHIRT(shirt must be tucked in) c. BLACK PANTS(No jeans,tight pants,caprices or jogging wear) d. BLACK SHOES OR SNEAKERS(no sandals or high heels) 5. The acceptance of gratuities or tips is not permitted 6. No leaning or sitting down 7. You must fill out the Vehicle Inventory form before you start selling: (if apply) "ask your supervisor" a. Mark and time your last entry b. Return a copy of the form to your supervisor within one hour after opening sales 8. Make sure you always write the vehicle's tag#and the time when ticket was sold on both (the upper and bottom) part of the book ticket 9. You may not leave your post unattended 10. Breaks consist of 30 minutes 11. Request 1099's(money sold)when you reach a maximum of$500.00 12. All money collected from ticket sales must be kept in the apron provided to you at the beginning of your shift.(DO NOT KEEP THE MONEY IN YOUR POCKETS OR PERSONAL BELONGINGS) 13. Overselling available spaces 14. No visitors 15. No loitering 16. You are responsible to be 15 minutes before your scheduled time to work 17. You are responsible to clock in and out at all times • 30 minutes break are taken after having worked over 4 hours.You must wait for someone to relieve you before leaving your post. If you need to take a restroom break or a regular break during your shift,inform your supervisor and wait for their instructions. Do not leave your post unattended • Be prompt and pay close attention to your schedule.A good tip is:Take note of the days,the date and the time for your schedule and keep this guideline with you at ALL times while at work • When at work, stay in your post at ALL times and follow the instructions provided by your supervisor or the City Supervisor Note: If you do not understand any of the above rules or procedures, you are responsible of asking your immediate supervisor before your start working. CITY OF MIAMI BEACH BASIC RADIO CODES BASIC RADIOS CODES QSL Acknowledgement QTH Location QSY Change radio channels QTR Time QSK Proceed with QRR Call for assistance transmission QRU Nothing located QRM Repeat message/Radio 555 We copy you clear interference QSM Repeat your message QRX Stand-By 1099 Money Pick-up Items Change 01 Call your office 02 Call 07 Cancel-Disregard 11 Bathroom Break 12 1/z Hour break ✓ Make sure you speak in ENGLISH when using the radio and use the appropriate radio code when transmitting and receiving a transmission ✓ Make sure that your transmission is related to the operation ONLY. If you need to communicate a personal issue or an emergency,please use the phone Codes Instructions When you start a transmission • You must identify your location and who you are trying to reach.The main office's location code is G5 (17th Street Garage). Example: You start giving your location code. o "G3"to"G5" o you will hear a"QSK"as an answer o continue your transmission o make it clear and brief • The receiver will answer your request,and the transmission will be finished by saying"QSL" When receiving a transmission • When the main office (G5) is trying to reach you,you will hear the location trying to reach you first, or the code identifying a specific supervisor • On the next page you will find the City of Miami Beach specific supervisor's codes: IMPORTANT:Make sure the transmission is not interrupted OFFICIAL NAMES Mr. Saul Frances City of Miami Beach Parking Director Mrs. Monica Beltran City of Miami Beach Assistant Parking Director Mr. Miguel Beingolea 466 City of Miami Beach Operations Manager Mr. Steve Delgado 407 City of Miami Beach Operations Supervisor Mr. Charles Zarate 420 City of Miami Beach Operations Supervisor Ms. Di ley Fuentes 408 City of Miami Beach Operations Supervisor Mr. Bill Kross 412 City of Miami Beach Operations Supervisor Mr. Alex Diaz 460 City of Miami Beach Operations Supervisor Mr. Danny Giraldo 417 City of Miami Beach Operations Supervisor Mr. Fred Arthuzo 411 City of Miami Beach Operations Supervisor Mr. Allen West 419 City of Miami Beach Operations Supervisor LOCATION,SPACING AND DISTRIBUTION The City of Miami Beach has several facilities that remain open 24 hours, 7 days a week, others close at a certain time,and others are seasonal locations. Each location has a different rate structure; below I will list all locations managed by Contractor and its rates. In most garages we have available monthly access cardholders upon availability at a rate of$70.00 + TAX = $74.90.Access cards can be requested at 1755 Meridian Avenue,Miami Beach FL 33139. Monthly cards payments are accepted from the 1St until the 25th of each month. F.A.P.D EQUIPED Municipal parking garage rates and penalties 1. G1-7th Street Garage: a. Transient rates: $1.00 per hour or any portion thereof up to 15 hours,and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours(applicable sales tax is included in the hourly and maximum rate) b. Lost ticket charge: Parkers who cannot produce an entry parking ticket will be charged the maximum daily rate of$20.00 c. Monthly parking:$75.00 per month,per permit,plus applicable sales tax d. Weekend/event flat rate:$15.00 per vehicle Friday, Saturday and Sunday from 8:00 p.m. to 5:00 a.m. 2. G2- 12th Street Garage: a. Transient rates: $1.00 per hour or any portion thereof up to 15 hours,and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours(applicable sales tax is included in the hourly and maximum rate). b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of 20.00. c. Monthly parking: 70.00 per month,per permit,plus applicable sales tax. d. Weekend/event flat rate:$15.00 per vehicle Friday, Saturday and Sunday from 8:00 p.m. to 5:00 a.m. 3. G3- 13th Street Garage: a. Transient rates:$1.00 per hour or any portion thereof up to 15;and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours (applicable sales tax is included in the hourly and maximum rate). b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$20.00. c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax. d. Weekend/event flat rate:$15.00 per vehicle Friday, Saturday and Sunday from 8:00 p.m. to 5:00 a.m. 4. G4-The Anchor Shops Garage a. Rates: Up to 1 hour $ 1.00 Up to 2 hours $ 2.00 Up to 3 hours $ 6.00 Up to 6 hours $ 10.00 Up to 24 hours $ 16.00 Fri-Sat-Sun 09:00 am until 05:00 am Flat fee$ 10.00 After 05:00 am maximum rate applies Early Birds Special Enter 06:00 am to 10:00 am&out by 07:00 pm$8.00 Only Monday thru Friday I 5. G5- 17th Street Garage: a. Transient rates: 0- 1 hour $ 1.00 1 -2 hours $2.00 2-3 hours $3.00 3-4 hours $4.00 4-5 hours $5.00 5-6 hours $6.00 6-7 hours $8.00 7-8 hours $ 10.00 8- 15 hours $ 15.00 15-24 hours $20.00 b. Lost ticket charge: If a customer looses their parking ticket,they will be charged the maximum daily rate of$20.00 c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax d. Event flat rate:$15.00 per vehicle e. Employee Value Coupon-Lincoln Road(EVC-LR):$8.00 daily 6. G6-42nd Street Garage: a. Transient rates: $1.00 per hour or any portion thereof up to eight (8) hours;with an $8.00 maximum per 24-hour period (applicable sales tax is included in the hourly and maximum rate). b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$8.00. c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax. 7. G7- 17th Street&Meridian Avenue Garage: a. Transient rates: $1.00 per hour or any portion thereof up to 15;and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours (applicable sales tax is included in the hourly and maximum rate). b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$20.00. c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax. d. Weekend/event flat rate:$15.00 per vehicle Friday, Saturday and Sunday from 8:00 p.m. to 5:00 a.m. 8. G8- 17th Street&Meridian Avenue Garage: a. Transient rates: 0-2 hours $0.00 2-3hours $3.00 3-4 hours $5.00 4-5 hours $7.00 5-6hours $9.00 6-8 hours $ 12.00 8- 12 hours $ 15.00 12-24 hours $20.00 b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$20.00. C. Weekend/event flat rate: $15.00 per vehicle Friday, Saturday and Sunday from 8:00 p.m. to 5:00 a.m. 9. G9- 17th Street&Lincoln Lane Garage: a. Transient rates: P 0- 1 hour $ 1.00 1-2 hours $2.00 2-3 hours $3.00 3-4 hours $4.00 4-5 hours $5.00 5-6 hours $6.00 6-7 hours $8.00 7-8 hours $ 10.00 8- 15 hours $ 15.00 15-24 hours $20.00 b. Lost ticket charge: If a customer looses their parking ticket,they will be charged the maximum daily rate of$20.00 c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax d. Event flat rate:$15.00 per vehicle f City of Miami Beach Decals City of Ch Miami Beach - City Hall CH Valid at: G7 0401 - Electronic Access Cards - Valid at: G1 G2 G3 G4 G5 G6 G7 G8 G9 J DEC. City Wide Permits 2Fa7 2213 MN Valid at: Ciy of Mam:8 ash 0201 G7-P32-Meter Lots& Master Meters 5 Art Deco Permits Valid at: G3-P16 5-0211 oc MAYIJUNIJULIAUG N a m Q a o Lot Specific 2 n m z Valid at: PARKING < Permit valid at designated open parking lots z 00002 2 200612007 200812009 n Gecember 2007 "G"Permits 2008 ..� Valid at: 2009 -ap_sar City of All Garages and Open Lots 24 HOURS 7 DAYS A WEEK 0001 OTHER NON PAYING CUSTOMERS • Handicap Permits o These permits are allowed to park legally at any location at no charge • City Marked Vehicles o These vehicles are allowed to park or enter any location anytime o These vehicles must show the City of Miami Beach logo on the side of the car o Or City Tag(Yellow) • Fire Rescue,Government,and Police&Life Guards vehicles are allowed to enter or park at any time PAYING CUSTOMERS AT OPEN LOTS • Metered&Master Meter Lots o Any customer that wants to park for a short period of time,advice them to feed the meter or pay at the master meter • Park and display o Place the ticket on the dashboard facing up, prior writing the tag # of the vehicle and time. Make sure you write it on the top and bottom part of the ticket o Parking enforcement will be issuing citations to any vehicle without a valid ticket for that day or with an expired meter o We will charge a special event rate fee;valid until 08.00 am next day marked on the ticket • Over Selling Available Spaces o You are responsible for overselling the lot o Traffic attendants must keep accurate counts of the available spaces PAYING CUSTOMERS AT PARKING GARAGES&SURFACE LOTS • Park and display o Place the ticket on the dashboard facing up o Parking enforcement will be issuing citations to any vehicle without a valid ticket for that day or with an expired meter o We will charge a special event rate fee; valid 24 hours from the time and date stamped on the white ticket issued by the ticket spitters CASH HANDLING PROCEDURES 1. Be extremely careful when counting and transporting money 2. Make sure you separate starting bank money ($100.00) with the one that needs to be returned to your supervisor at the end of your shift 3. At the time your supervisor collects the money always make sure: a. You have the bag filled at the time of collection b. Supervisor MUST count the money in front of you c. Supervisor MUST SEAL the bag in front of you d. You and your Supervisor MUST SIGN the detachable slip e. The slip MUST be returned to you f. You must keep the signed portion(s) of the slip as this is YOUR ONLY proof that the money was collected from you g. You MUST return the signed portion(s)with your paper work at the end of your shift SELLERS INSTRUCTIONS • TICKET BOOKS CONTAIN TWO PARTS o You will be given ticket books containing 50 tickets, in which you will only sell the bottom portion of it;the upper portion is returned to us at the end of your shift.You will also receive a ticket log form with the ticket books numbers listed. • ACCEPTANCE OF TICKET BOOKS o When you receive the books you must compare them with the ones listed on your ticket log form. Make sure the total number of books and the sequence of numbers per book matches what's in the log.Any discrepancies should be reported immediately to your supervisor or City Supervisor. • LOGGING TICKET BOOKS o When you start selling. When you are done with a book you will fill the starting ticket, ending ticket, total tickets sold and total amount on the appropriate boxes for that book. Partially sold books should be reported on the log form the same way as explained above, but the ending ticket box must reflect the last ending ticket number sold and as well as the money reported for that book. • TRANSFER OF TICKET BOOKS o There will be many instances in which you will transfer books to another seller.To do so you will give all complete books to the seller relieving you,keep the bottom part(pink) of the log form. If a second transfer is required then you keep the (yellow) portion of the form. Make sure that all information has been entered before returning to the office. You must follow the ticket books acceptance instructions when doing books transfer. Do not transfer partially sold books. • "ZERO"TOLERANCE o You are responsible for these books. Each ticket shows how much you should charge for it. If you come with a ticket or book missing you are liable for each ticket book's value.Meaning,if you have$ 10.00 complete ticket missing you owe the city the value of the ticket$ 10.00 and $ 10.00 for the upper part,a total of$20.00.Now if you misplace a complete book you will be liable for$ 1,000.00. • SELLERS DO NOT ACCEPT CHECKS OR CREDIT CARDS. ONLY CASH IS ACCEPTED. • NO$100.00 BILLS ARE ACCEPTED. CONTROL FORM FOR TICKET BOOKS &TICKET BOOKS Below you can see a sample of how the ticket books are listed in the control form.Note how it also shows the beginning and ending ticket. Complete books Listed books a m On�„a.zt, mono raw—. et-7,—r—. CITY OF MIAMI BEACH PARKING DEPARTMENT �vases arwnnstt �rust ovwAnsn �,anop munauw 6 90-651 6 90-601 6 90-551 LOT.P- AMOUNT CHARGED: ji:A;t!1 9i&lR D 55.00 DATE: DAY OF WEEK: EVENT: �4t tw OCf��+t 1 fi SERIAL FROM VOIDED CAon v rar 1 m.wzieow° - m+ �• . ATTENDANT NAME BOOK A TO CLOSING TICKET SOLD TICKET TOTAL REVENUE faA01G afMYFYI 6 90-651 6 90.601 6 90-551 1 •$541100;),,m, $5.00 $5.00 2 fi►► 0,,u.ae. Ie;,AOer'I��f acr,a� 3 4 mo s.w..wo m avr.a..a maRSWa>,a �rase.stamen �twos®YnYYO �.uses aronm� 5 6 90.801 690-751 6 90-701 6 22.1111t sUlLalc, Sat= - mY s.mr swa,m awos avumw m mr s u Z.s s a4 6 90.801 690-751 6 90-701 8 $5.00 41.011.Q... $5.00 0 9 oc A m satnegaz J rotas I? sortn 10 11 12 MY Of YAW RA. • Y_YAF0216 O NITMENf 13 6 90-851 14 *Mt ga• 15 r m"°"`°-"`"�"`, TOTAL REVENUE$ 6 90.851 $5.00 NO.BOOKS ISSUED ISSUED BY RECEIVED BY ocuunovn re*OCT 1'1 • The following section is a sample of ticket books issued to a seller; note that the books were shared by two employees.One of the books was partially sold and that other was returned unused. Returned Books Completed form ry AN m CITY OF MUWI BEACH ®GTY OF NIAMI BEACH ®C OF M BEACH CITY OF MIAMI.BEACH PARKING DEPARTMENT � PARKING OEPABTMEM �PARKING OEPARTMENF PARKING OEPABTMENT ,�.J t^ 6 8 8-7 01 688-751 6 8 8-6 51 AMOUNT CHARGED:,Y./I5• DATE: I 1 1 li DAY OF WEEK: (,)P)(I(/.1 EVENT: F7C4/de ��'lll $5.00 y° $5.00 09. $5.00 ot. OG SERIAL FROM VOIDED 0 QCA� ATTENDANT NAME B1OIOK# TO CLOSING TICKET SOLD TICKET TOTAL REVENUE liar mpTY OF MIAMI BEACH 3 J� CITY OF MIAMI BEACH m ow OF MIAMI magi ® IF'/.�1y111� `('-f ,� u 7 1 0�1 "" �� l PARKING OEPARTMEM PARKING DEPARTMENT I{{� G 7 PARKING DEPARTMENT 4 iT 6 88-901 6 88-851 6 88-801 Pa,M LENIMMIRMERIBIEESIZ V'� - ■ s $5.00 $5.00 $5.00 00 ono L� 1 001�� ocT o��p0� PCOT A.l of wWTYEN:T •• • �� T 4 �/ 688-938 9 $5.00 t0 OCT 0 8 V 11 12 13 14 15 TOTAL REVENUE$ ��I NO.BOOKS ISSUED e ISSUED BY ---I^�'��C / RECEIVED BY"--N,'�'fJ ATTENTION:YOU MUST Remember to enter all the information before you transfer ticket books and when you finish your shift. r SELLER'S SHIFT REPORT Instructions • Part(A) o List the ticket book(s) sold on section "A", observe that those used on the previous samples were used sequentially because it's impossible to list all of them in one line. • Part(B) o To be use for CASHIERS ONLY,not sellers. • Part(C) o List the total of tickets sold,according to the value of each ticket. • On the sample below you will see 287 tickets sold at$ 5.00 dollars each.The total is shown on the right column$ 1,435.00 • Write the total at the bottom of the section • Part(D) o Write: Date, Location,print Full Name,and sign. MANUAL"NCKET"ACCOUNTABILITY'_ ,_ - ,............:,Qr,... CITY OF MIAMI BEACH BEGI'1 END ,. TOTAL PARKING DEPARTMENT .,,-3 !'l 1 -(73-1- 2€' PARKING ATTENDANT SHIFT REPORT hLi.L I 1 i DATE: 2-1--L 1 LOCATION: ATTENDANT NAME: 1, kJ / „:k+c C tI i ATTENDANT SIGNATURE: \, al SHIFTIHRS: \ - �I 0 %1 SUPERVISOR NAME: (14,I 1 7.-R ` 1i1C�VJ- v LL TOTAL TICKETS ISSUED 'SUPERVISOR SIGNATURE: 2 TOTAL TICKETS TO BE ACCOUNTED FOR 2: I / 7 CASH V TLIDA ri014 1 OFFICE USE ONLY - SUMMARY OF REVEUIJC J OFFICEUSE ONLY f:; ,TYPE FTXNS. TOTALS ACCT NAME AT•ovtit t Y: T`7`7 1t D TOTAL TRANSIENT, MIMMEMMI 0',__,.I ' c• MERCH.VALID. I ,. A TOTAL CASH OM% r#' ,. VALIDATIONS womri CO MEE A'''. i.-X'', V TOTAL CASH DROP + z _ e M..- SUBTOTAL ;- r�+, t_,._yT =D-A S.0 Of.,EGS ,,'.•;,' _ _ _ CASH DROPS.. .. ITEM #TXNS COMMENTS 5?VRXRIINTED NAME INTALS 84 i d AMOUNT OIDS(IN:OUT) 1'Mri II _ C HANDICAP !. V-CLIL,(1 S I-(,'1, L,-3-1L 500.- SECURITY .STANDARD ! _ z@ �,�rC�L:,�.�7 ” G3`)� 300.- m Q MAINTENANCE 3, i / 1 C CO ITY WIDE (`T +,v�rft (� (� I L!v�.- CH 4 PD LABOR I 5 6 SUeTOTAL 6.-- I TICKET.6REA((DOWIV 7 !! #TXNS 111.WM=1 TOTAL VALUE ' 51.00 J 8 -' j $2.00 it 53.00 9 i l 54.00 2`6= 55.00 )`1 1 a5-- 10 7 0 56.00 57.00 11 C) 58.00 L 59 00 12 510.00 13 TOTAL CASH QEPOSiTS (ci 2 G - 11.11M111 ' 111 7 GROSS REVENUE CD NET REVENUE(GROSS;1.070) ;1�^ Z ACCT.8'I80 ScCO 3 i S(; �{ ( TOTAL _ FLORIDA SALES TAX(GROSS-NET) --SUBTOTAL C . c-I35•- :-TRANSIENT D ACCT.It 480-7000-208100 s t(3.;k B —TOTAL TKTS TO BE ACCOUNTED FOR OVER-(SHORT) 2 (3+0) ACCT.#480-8000-344598 $—`_ TRAFFIC CONTROLLER INSTRUCTIONS • TRAFFIC VEST o You must wear your vest at all times o You must wear your traffic vest on top of your polo shirt o You must wear your name tag on your vest,visible to all • TRAFFIC CONTROL GUIDELINES o High volumes of vehicle traffic inside and outside the garage requires of traffic personnel to control the flow and access to the facility during peak hours and special events. Our traffic personnel is responsible of the following: • Closing of a Garage: Only when directed by a CONTRACTOR Supervisor or CMB Supervisor a cone must be place at the entrance of the garage,this means that it has reached its maximum capacity. • Closing of an Open Lot: You are responsible to open or close the access of the vehicles according to availability • Screening: When working at any Garage, you must allow access to vehicles that carry monthly prepaid electronic access cards and handicap • Opening of a Garage: Only when directed by an CONTRACTOR Supervisor or CMB Supervisor the cone must be removed from the entrance of the garage • At the garage, direct vehicles to any available entry lane in order to decrease the traffic(outside facility) o You must stand at the entrance of the Garage at all times o Allow vehicles one by one to approach to the ticket machine in the garage o Screen Access Cards Holders when the garage is close o Screen Access Card Holders, City of Miami Beach marked vehicles, Police & Emergency Vehicles and Handicap o Assist customers with directions or questions o Once the lot closes, re-direct vehicles to the nearest available facility as directed by your supervisor o Collect and store cones after re-opening garage or lot • MAIN OBJECTIVE OF THE TRAFFIC CONTROLLER o To decrease traffic flow o To increase safety at the garage/Lot Users o Provide excellent customer service o Maximize/Control Access IN and OUT of Garage and Lots • SAFETY PRECAUTIONS YOU SHOULD FOLLOW WHEN DIRECTING TRAFFIC o ALWAYS think SAFETY first o NEVER step back without looking first to see if it is clear o NEVER get into moving traffic o NEVER permit vehicles or pedestrians to start from a stopped position until traffic is stopped • HOW TO GET AND KEEP DRIVER'S AND PEDESTRIAN'S ATTENTION? o Use clear hand and arm signals o Make eye contact o Be visible and always with your traffic vest on o Be professional RULES OF CONDUCT It is essential to our success that all employees reflect the highest possible standards in the performance of their responsibilities. In doing so,you bring credit to yourself as well as to the Company. In return, it is the Company's intent and desire to provide good jobs,with a fair pay day for a fair working day; to maintain safe and proper working condition;to treat all employees fairly,without discrimination or favoritism;and to keep employees informed concerning what is expected of them. Your conduct, reflecting the guidelines outlined in this handbook, is the most visible and important measure that the public has in evaluating your performance. Your attention to each point is, therefore, extremely important. Violations of these guidelines may result in disciplinary action up to and including termination. This list is not all-inclusive. Since it is impossible to list all guidelines to cover every situation,the absence of an illustration from this list will not be the basis for avoiding disciplinary action when the Company believes such action is warranted. 1. Courteous conduct is essential a. You are NOT permitted to disrespect customers,co-workers,or superiors b. Regardless of any circumstances, lack of courtesy from your part may result in termination c. Customers and Employees expect and deserve to be treated with respect at all times d. If you do not have the answer to a question,call the office or a supervisor e. If the customer does not have money to pay,call for assistance. Do not argue f. If the customer is rude to you,call your supervisor.Do not argue with the customer 2. Follow revenue and cash handling procedures properly and carefully 3. DO NOT misplace a revenue bag 4. Audit yourself to avoid shortages 5. Obey and follow direct orders from your superiors 6. Do not abandon your work station or work area without supervisory approval 7. Cell phones are not permitted at work 8. City of Miami Beach rules: a. It is prohibited to accept gratuities or tips b. You must always write the tag vehicle number and the time the ticket was sold c. Do not charge customers without issuing a ticket d. Do not oversell parking spaces e. Request authorization to manually open a facility gate 9. Be honest while voiding tickets and fixing errors on collections 10. DO NOT be late to work 11. Action on part of any individual or group of employee to disrupt or intimidate fellow employees is not permitted 12. Do not interfere with normal operations or restricting,hindering 13. Being under the influence of intoxicating beverage or narcotics while on duty is not permitted 14. Do not make changes to your schedule without manager's approval 15. Possessions of alcohol or illegal drugs on you,in booths or at work stations is not permitted 16. You are not allowed to have food or beverages over the counter 17. Insubordination including a refusal to obey a reasonable direct order may result in termination of employment 18. Sexual or any other harassment to fellow employees, management or customers and/or violations of the Company's Non-Harassment Policy 19. Sleeping on duty is not permitted 20. Smoking is prohibited in all company's garage offices and cashier booths 21. Visitors,friends or relatives of employees are not permitted during working hours 22. You may not allow strangers to"hang around" 23. You should not visit other employees who are working 24. Leave the premises immediately after your shift ends • NOTES: ACKNOWLEDGEMENT OF RECEIPT OF TRAFFIC CONTROLLER AND SELLER GUIDELINE This basic guideline contains(18) pages including this one that states the following subjects: ✓ COMPANY INTRODUCTION AND WELCOME LETTER ✓ RULES TO REMEMBER ✓ CITY OF MIAMI BEACH BASIC RADIO CODES ✓ USE OF THE RADIO ✓ CITY OF MIAMI BEACH PARKING SUPERVISORS ✓ OFFICIAL NAMES AND CODE NAMES ✓ CONTRACTOR ORGANIZATIONAL CHART ✓ MANAGEMENT TITLES AND LOCATIONS ✓ GARAGE CODE NAMES AND PHONE NUMBERS ✓ CITY DECALS AND PARKING PERMITS INSTRUCTIONS ✓ OTHER NON PAYING CUSTOMERS ✓ SELLERS INSTRUCTION ✓ CONTROL FORM FOR TICKET BOOKS ✓ SELLER'S SHIFT REPORT ✓ TRAFFIC CONTROLLER INSTRUCTIONS ✓ RULES OF CONDUCT ✓ ACKNOWLEDGEMENT OF RECEIPT I acknowledge receipt of the Company's Employee Traffic Controller and Seller's Guideline for the City of Miami Beach Parking Facilities. Employee Signature Print Full Name Date Phone Number Exhibit B PROPOSAL DOCUMENTS 20 MIAMI !. EACH City of Miami Beach, 1700 Convention Center Drive,Miami Beach,Florida 33139,,www.miamibeachfl.gov DEPARTMENT OF PROCUREMENT Tel: 305-673-7490 Fax: 786-394-4002 ADDENDUM NO. 6 REQUEST FOR PROPOSALS NO. 2015-146-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES JUNE 24, 2015 • This Addendum to the above-referenced RFP is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFP is amended in the following particulars only. RFP DUE DATE.AND TIME. The deadline for the receipt of proposals is extended UNTIL 3:00 P.M., ON FRIDAY, JULY 10, 2015, at the following location. Miami Beach City Hall Procurement Department 1700 Convention Center Drive, 3rd Floor Miami Beach, Florida 33139 Late proposals will not be accepted. Proposers are cautioned to plan sufficient time to allow for traffic or other delays for which.the Proposer is solely responsible. Any questions regarding this Addendum should be submitted in writing to the Procurement Management Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado @miamibeachfl.gov. Procurement Contact: Telephone: Email: Yusbel Gonzalez 305-673-7000, ext. 6230 YusbelGonza lez @rniamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFP submission. Potential proposers that have elected not to submit a response to the RFP are requested to complete and return the "Notice to Prospective Bidders" questionnaire with the reason(s) for not submitting a proposal. e�r= , Al:, • Denis `ro urement Director 1 MIAMIBEACH City of Miami Beach, 1700 Convention Center Drive,Miami Beach, Florida 33139,www.miamibeachfl.gov DEPARTMENT OF PROCUREMENT Tel: 305-673-7490 Fax: 786-394-4002 ADDENDUM NO. 5 REQUEST FOR PROPOSALS NO. 2015-146-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES JUNE 22, 2015 This Addendum to the above-referenced RFP is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFP is amended in the following particulars only. RFP DUE DATE AND TIME. As a reminder, the deadline for receipt of proposals is 3:00 P.M. ON FRIDAY, JUNE 26, 2015, at the following location. Miami Beach City Hall Procurement Department 1700 Convention Center Drive, 3rd Floor Miami Beach, Florida 33139 Late proposals will not be accepted. Proposers are cautioned to plan sufficient time to allow for traffic or other delays for which the Proposer is solely responsible. ANSWERS TO ADDITIONAL QUESTIONS RECEIVED FROM PROSPECTIVE PROPOSERS: Q1: Can an employee opt out of health insurance and be paid the higher living wage rate? Al: Please refer to Section 2-408 (Living Wage) of the Miami Beach City Code. Please click on the link below to view this section of the code. https://www.municode.com/library/fl/miami beach/codes/code of ordinances?nodeld=SP AGEOR CH2AD ARTVIPR DIV6LIWARESECOEM 52-408LIWA Q2: According to the city, what qualifies for health insurance? What is the standard that the city is expecting? A2: Please refer to Section 2-408 (Living Wage) of the Miami Beach City Code. Please click on the link below to view this section of the code. https://www.municode.com/library/fl/miami beach/codes/code of ordinances?nodeld=SP AGEOR CH2AD ARTVIPR DIV6LIWARESECOEM 52-408LIWA Any questions regarding this Addendum should be submitted in writing to the Procurement Management Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado @miamibeachfl.gov. Procurement Contact: Telephone: Email: Yusbel Gonzalez 305-673-7000, ext. 6230 YusbelGonzalez @miamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFP submission. Potential proposers that have elected not to submit a response to the RFP are requested to complete and return the "Notice to Prospective Bidders" questionnaire with the reason(s) for not submitting a proposal. Sincerely, Alex Denis Procurement Director 1 MIAMIBEACH City of Miami Beach, 1700 Convention Center Drive,:Miami Beach,Florida 33139,www.miamibeachfl.gov DEPARTMENT OF PROCUREMENT Tel: 305-673-7490 Fax: 786-394-4002 ADDENDUM NO. 4 REQUEST FOR PROPOSALS NO. 2015-146-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES JUNE 17, 2015 This Addendum to the above-referenced RFP is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFP is amended in the following particulars only. RFP DUE DATE AND TIME. The deadline for the receipt of proposals is extended UNTIL 3:00 P.M., ON FRIDAY, JUNE 26,2015, at the following location. Miami Beach City Hall Procurement Department 1700 Convention Center Drive, 3rd Floor Miami Beach, Florida 33139 Late proposals will not be accepted. Proposers are cautioned to plan sufficient time to allow for traffic or other delays for which the.Proposer is solely responsible. Any questions regarding this Addendum should be submitted in writing to the Procurement Management Department to.the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado @miamibeachfl.gov. Procurement Contact Telephone: Email: Yusbel Gonzalez 305-673-7000, ext. 6230 YusbelGonzalez @miamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFP submission. Potential proposers that have elected not to submit a response to the :RFP are requested to complete and return the "Notice to Prospective Bidders" questionnaire with the reason(s) for not submitting a proposal. 'ncerely,/ t r 4 ex Deni- rcf� rocurem irector E€E 1 i MIAMIBEACH City of Miami Beach, 1700 Convention Center Drive,Miami Beach,Florida 33139,www.miamibeachfl.gov DEPARTMENT OF PROCUREMENT Tel: 305-673-7490 Fax: 786-394-4002 ADDENDUM NO. 3 REQUEST FOR PROPOSALS NO. 2015-146-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES JUNE 8, 2015 This Addendum to the above-referenced RFP is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFP is amended in the following particulars only. RFP DUE DATE AND TIME. As a reminder, the deadline for receipt of proposals is 3:00 P.M., ON FRIDAY, JUNE 19, 2015, at the following location. Miami Beach City Hall Procurement Department 1700 Convention Center Drive, 3rd Floor Miami Beach, Florida 33139 Late proposals will not be accepted. Proposers are cautioned to plan sufficient time to allow for traffic or other delays for which the Proposer is solely responsible. REVISION # 1: APPENDIX C, SUB-SECTION C2, STATEMENT OF WORK REQUIRED, RFP PAGE 26, PARAGRAPH 16. The following section has been revised. Underlined language has been added, language stricken has been deleted: Contractor shall be responsible for all pay-on-foot stations, including but not limited to: providing all funds necessary for replenishing all cash for change bins (two bins totaling $2,500 per pay on foot station and $5000,00 in is required); balancing all transactions at all pay-on-foot stations at applicable facilities; and performing all other related duties pertaining to pay-on-foot stations, as assigned by the City. Contractor must have sufficient cash on hand to ensure that at no time any pay-on-foot stations are depleted of change (smaller bill denominations). Contractor shall use best efforts to keep all pay on foot stations operational at all times including, but not limited to, minor repairs such as misread tickets; bill jams; receipt rolls, etc. REVISION #2: APPENDIX D, SPECIAL CONDITIONS, RFP PAGE 30, PARAGRAPH 3.1.a. MANAGEMENT FEE INCLUSIONS. The following section has been revised. Underlined language has been added, language stricken has been deleted. Management Fee Inclusions. The following shall be included in the proposed Management Fee: profit and overhead costs; employee burdens' other than those specifically included in Section 3.3.a.; general and administrative expenses; office rent and utilities; telephone and internet services; employee training, including, but not limited to, customer service, gated and/or any other training, as required for employees to.perform the duties and responsibilities of their corresponding employment positions; office supplies; general and administrative costs including, but not limited to, salaries, benefits, bonuses for office personnel and management; depreciation on equipment; licenses and permits; advertising; tools, -°:••-- --: . - _ - e - : ewer; taxes, except the employer payroll responsibility.for Social Security and Medicaid Taxes, as described in Section 3.3.a.; insurances g wer-kmens sew e) (see Appendix F) including, but hot limited to, workmen's compensation, vehicle insurance, liability insurance, unemployment/re-employments • health and life insurance; charitable and other contributions; travel, meals and entertainment; public relations, gifts, dues and memberships; any penalties, assessments or fines issues issued by any regulatory agency, court, or the city or governmental entity including the City; employee social functions; employee severance pay; fringe benefits not earned or accrued during the time 1 of this agreement or while employee has worked for the operator other than_ at the facilities in other facilities other than City facilities; chargebacks -results resulting from the failure to apply controls as described in the parking procedures manual; and any other cost not included in the approved reimbursable list. ' Employee Burden is defined as the actual or accrued cost by an organization to have an employee, aside from the salary the employee earns. Labor burden costs include benefits that a company must, or chooses to, pay for employees included on their payroll. These costs include, but are not limited to, payroll taxes, pension costs and/or contributions, health insurance, eye and dental insurance, accrued leave, allocations Of general liability and workers compensation risks and actual premiums, and any other benefits and/or costs, whether mandated or voluntary, that the company incurs for having employees whether by the individual or by the aggregate employee base. REVISION # 3: APPENDIX D, SPECIAL CONDITIONS, RFP PAGE 31, PARAGRAPH 3.a.ii, 3a.iii and 3.a.viii. AUTHORIZED REIMBURSABLE EXPENSES. The following section has been revised. Underlined language has been added, language stricken has been deleted. 1 employees. Employer responsibility portion. of Social Security and Medicare taxes paid by the contractor from wages paid to the Project Manager, Attendants I and Attendants II assigned and working at the City under this contract. These must be itemized by employee. jjj. _e �••• • ••- •- - - - - -e • -°.- - •e a.'- - - - •e--e enloyees. These must be itcmizcd by employeo. viii. Other expenses requested d by the City for items not included in the management fee, including (but not limited to): uniforms; tools, equipment, and dedicated vehicle (2015 or newer); gas and maintenance for dedicated vehicle; --_: - - • • =- -. -- --' • '- ; signs. CLARIFICATION # 1: The tab number sequence indicated in RFP Section 0300(pages 10 and 11) is incorrect. Please refer to the revised tab number sequence shown below. TAB 1 - Cover Letter& Minimum Qualifications Requirements TAB 2- Experience & Qualifications TAB 3-Scope of Services Proposed TAB 4-Approach and Methodology TAB 5- Public Benefit TAB 6 5-Cost Proposal Balance of Page Intentionally Left Blank 2 ANSWERS TO QUESTIONS RECEIVED FROM PROSPECTIVE PROPOSERS: Q1: Please provide the address or locations of the multiple municipal parking lots. Al: See below list of all Municipal Parking Lots.. P1 3 Washington Avenue , P57 Collins Ave. between 35th &36th P2 . 1 Ocean Drive P58 4049 Royal Palm Ave. P3 710 1st Street P59 North side of 40th St P4. 137 Washington Ave P60 , West side of Chase Ave. at 40th St.. P5 401-417 Alton Road., . P61 , 4141 Alton Rd. P11 . 833 6th Street P62. _ 830 42nd Street P12 900 Washington Ave. P63 42nd St. &Royal Palm _ P13 1000 Washington Ave. P64 4700 Pine Tree Dr. P14 525 Collins Ave. P71 46th St. &Collins Ave. P15 1033-1041 Collins Ave. P72 53rd St&Collins Ave. P16 1262 Collins Ave P80 410 71st Street P17 1242-62 Collins Ave. P81 6475 Collins Ave. P18 1620 Euclid Ave. P82 65th St.&Indian Creek br. P19 1621 Jefferson Ave. , P83 _ 6933-41 Harding Ave. P20 , 1620 Jefferson Ave. P84 . 6948-64 Harding Ave. P21 1620 Michigan Ave. P85 . 6977 Carlyle Ave. P22 , 618 Meridian Ave. 086 6976 Indian creek Dr. P23 ..1619-1625.West Ave. P87 6950-62 Bay Drive P24 1663-71 West Ave. P88 1045 71st St. P25 1672-84 Lenox Ave. P89 917-929Normandy Drive. P26 1665-73 Lenox Ave. P90 7061 Bonita Drive. P27 1662 Meridian Ave. P91 541 72nd Street P29 1701 Convention Center Dr. P92 .72nd &Carlyle P32 Convention Center Dr. P93 7270 Dickens Ave P33 1901-1909 Meridian Ave. P106 South Side of 76th St. P46 1700 Purdy Ave P107 225 79th Street P48 321-343 22nd St. P108 8040 Collins Ave P49 2101 Collins Ave. P109 8300 Collins Ave P51 224 23rd Street _ P110 331-83rd St. P52 2200 Liberty Ave P111 8440 Collins Ave P55 2648-70 Collins Ave. P112 226 87th Terrace P56 3313-3401 Collins Ave. Q2: We are a joint venture of two companies, dO both companies need to be registered and established in South Florida before bidding? Has the joint venture have to be registered before bidding? A2: Joint Ventures are not allowed. The City will contract with a Prime Contractor only. Each proposal shall be submitted by the Prime Contractor only. However, proposals May include sub-contractors or sub-consultants to the Prime Contractor. Q3: What are the locations for the multiple municipal surface parking lots, used in special events and/or seasonally? A3: Please refer to Exhibit A for historical staffing levels displaying number of hours by Month for each parking lot. Q4: Is the any tentative schedule of use of the municipal surface parking lots in special events and/or seasonally, or at least a record of use in the previous years? 3 A4: Please refer to Exhibit A for historical staffing levels displaying number of hours by month for each parking lot. Q5: Where can we find information about each parking location? Info like number of entry gates or booths, number of exit gates or booths, number of parking spaces, location, numbers of flat rate monthly users or similar(if any), number of pay-On-foot stations... A5: Please refer to Exhibit B. Q6: How many pay-on-foot stations are installed in each parking location and how old they are? A6: Please refer to Exhibit B. Th ey range from 2 years to 10 years. Equipment is scheduled for replacement. 07: What is the technology installed in each parking location? Entry and exit systems (and age of them), plate detection system, empty space detection system. A7: Parking Access Revenue Control System (PARCS) Age of equipment ranging from approximately two (2) to ten (10) years. PARCS equipment is scheduled for replacement. No plate detection or space detection system. Q8: Is there any maintenance contract for the parkings? How does the maintenance contract work with the services to be provided in this contract? A8: Yes. There are maintenance contracts for the City's parking garages and lots. As it relates to this RFP, Contractor is responsible for the following: Per paragraph 2.D., page 24 of the RFP, "Maintain a clean work area, including the adjacent booth area and access control equipment. Each shift shall be responsible to maintain the fee computer as to cleanliness, dust, and appropriate use." Per paragraph 8, page 26 of the RFP, "Contractor employees must report any facility maintenance issues, including but not limited to graffiti; light bulb replacement;restriping;signage; etc. that needs to be addressed. Per paragraph 16 last sentence, page 26 of the RFP, "Contractor shall use best efforts to keep all pay on foot stations operational at all times including, but not limited to, minor repairs such as misread tickets;bill jams;receipt" As indicated in paragraph D5, page 28 of the RFP, the City is responsible for "all preventive maintenance, regular maintenance; and repairs of all pay on foot stations" Q9: We understand that the service for all parking locations will be 24 hours, 365 days a year. Is there any location that closes overnight or weekends or similar? A9: No. Q10: Is there any system in the City of Miami Beach that provides centralized info about empty parking spaces? A10: The Miami Beach ParkMe application provides real-time parking availability for all municipal parking garages. 4 Q11: About the replenishment of $5,000.00 per change bin. Is the first contract day replenishment provided by the City of Miami Beach or otherwise is the Contractor responsible for financing it? Al1: Contractor is responsible for financing it. Please refer to page 1 of this Addendum for revision made to RFP page 26, paragraph 16. 012: Would the City of Miami Beach consider the use of new technologies to help with the parking services? Al2: Yes. Q13: About previous solicitations processes, are they public? Could we have access to previous proposals? A13: Please refer to Attachments 1 through 6 in Public Purchase to view copies of the Proposals received under the previous RFP No. 17-10/11. Q14: Please provide a breakdown of the number of parking spaces in each parking facility. A14: Please refer to the table below: G1 210 7th Street 646 G2 12th Street and Drexel Avenue 134 G3 1301 Collins Ave. 286 G4 1550 Collins Ave 803 G5 640 17th St. 1460 G6 400 W 42nd Street 620 G7 1755 Meridian Ave 650 G8 550 Lenox Ave 1080_ G9 1661 Pennsylvania Ave 560 G10 1900 Bay Road 430 Q15: Please provide the base staffing schedule for each parking facility as is currently in place. A15: Please refer to Exhibit C. Q16: No allocation is mentioned in the RFP for services which will be required such as auditing, bookkeeping, human resources services or removal and replacement of the cash vaults in the 48 pay stations City wide. Where does the City want these costs shown in our response? A16: The City will allow for an Attendant II to perform the function of a ticket auditor as a reimbursable expense. The City will allow for an Attendant II to perform the function of removal and replacement of cash vaults as a reimbursable expense. All other expenses referenced in the question should be included in the Management Fee. 017: The City if requiring the operator to supply a "$100 bank for each shift at each facility" How many banks in total is the City asking for? A17: Please refer to Exhibit A for historical staffing levels at various garages and parking lots. Proposers may also utilize for guidance the base staffing schedule at each parking facility as shown in Exhibit C of this addendum. 5 • Q18: Please clarify the City is asking the operator to provide the operating funds for each of the 48 pay stations at$5,000 each bin for two bins totaling $480,000.00. Is this figure accurate? A18: Please refer to page 1 of this Addendum for revision made to RFP Page 26, paragraph 16, of the RFP. Also, please refer to Exhibit B for the number of pay on foot stations that accept cash. 019: Please stipulate how many vehicles the City is requiring the operator to supply? A19: Vehicle(s) is a reimbursable expense approved by the City. Historically, up to three (3) vehicles have been used in the operation. Q20: Will the assigned Project, Manager's payroll taxes, social security, Medicare taxes etC. and insurance costs be reimbursed? Item 3 ii and iii on the same page indicate only Attendant I and II costs of this nature will be reimbursed. A20: Please refer to page 2 of this Addendum for revisions made to RFP page 31, paragraph 3.a.ii; 3.a.iii; and 3.a.viii. Q21: With respect to insurance, which is purchased on the brasis of revenue produced, please provide the amount of revenue produced by each parking location for the last 12 months. A21: May 1, 2014 to April 30, 2015 rounded amounts are as follows: • G1 210 7th Street $2,398,000 G2 12th Street and Drexel Avenue .. ., $601,000 G3 1301 Collins Ave. , $1,418,000 G4 1550 Collins Ave , , $3,600,000 G5 640 17th St. $4,384,000, G6 400 W 42nd Street $958,000 G7 , 1755 Meridian Ave . ,, , .$53,5,000 G8. . 550 Lenox Ave $1,475,000 G9 1661 Pennsylvania Ave $846,000 G10 1900 Bay Road , $675,000 Q22: Can the City clarify if it will provide office space for the Project Manager and an employee break room? A22: The City provides a common office space area used by both City and contractors. There is no employee break room. 023: Please elaborate with details and examples of what the City is looking for from a vendor to maximize the points on the "Public Benefits"criteria. A23: Per RFP Section 0300, Tab 5, Page 11, "Public benefit(s) to the City [...] May include, without limitation, benefits to residents, benefits in support Of the City's educational compact with Miami Dade Public Schools, and/or such other City public benefits and/or services as the City Manager may, in his reasonable judgment and discretion, from time to time, require." 6 Q24: RFP Page 26, paragraph 15, states: "Contractor must supply a $100.00 bank for each shift at each facility. The $100.00 bank shall consist of sufficient variety of currency and/or coih to properly provide change. The City reserves the right to alter the composition of the $100 bank; however, typically, eighty(80) one-dollar bills and two (2) rolls of quarters will be required." Please quantify the total amount of change fund needed to have on-hand and include special events? A24: Please refer to Exhibit A for historical staffing levels at various garages and parking lots Q25: Would the City provide funding for the two (2) Pay-on foot pay station's collectors and the vehicle to service and transport these funds from these pay stations as part of the reimbursable costs? A25: These are reimbursable expenses. Q26: Would the City provide funding for all vehicles used in this contract, including preventive maintenance, gasoline, tires, etc.? A26: This is a reimbursable expense. Q27: "Contractor must have a working capital for at least a two month and a half(2 'A) period of billing cycle, at a rate of$250,000 per monthly billing period, amounting to a sum of$625,000." Would the cost of money(Interest rate)of the working capital for the Pay-on foot stations (approx. $370,000) and the working capital for the two month and a half (2 1/2) period of billing cycle (approx. $625,000), for a total amount Of $995,000 (estimated) be a part of the reimbursable costs? A27: No. Q28: Page 27 of the REP, Paragraph 17 states: "Contractor shall be responsible for any cash shortages or missing tickets. Missing tickets shall be calculated at the maximum daily parking rate. All shortages shall be delivered to the City Of Miami Beach Parking Department, c% the Finance Manager, within 72 hours of notice of the shortage by the City." Would the contractor be responsible for shortages in the pay stations, even if they are caused by malfunctions of the equipment? Would the contractor be responsible for shortages derived by the loss of a booklet of tickets, even though is proven that said tickets were never used? How many tickets are in a booklet of tickets used in the open lots? Will the City allow for a ticket auditor to be included in the reimbursable positions? If the answer above is No...Even though the contractor is not allowed to have a ticket auditor, is the contractor still responsible for any shortage determined by the City? A28: Unless the contract is able to prove otherwise, the contractor is responsible for any shortage, including shortages in the pay stations, even if they are caused by malfunctions of the equipment. Contractor is responsible for shortages derived by the loss of a booklet of tickets, even though is proven that said tickets were never used. There are 50 tickets in each booklet. 7 The City will allow for an Attendant II to perform the function of a ticket auditor as a reimbursable position. Any other will not be reimbursable. Q29: Page 27 of the RFP, paragraph 19 states: "Contractor shall provide sufficient vehicles 2015 or newer, (in such number as reasonably determined by the City) for its employees to ensure the effective and efficient transport of attendants to assigned locations throughout all shifts." Please provide the minimum amount of vehicles required by the City, including the vehicle used for the Pay-on foot pay station's collectors to service and transport these funds from these pay stations and those used for its employees to ensure the effective and efficient transport of attendants to assigned locations throughout all shifts? Would the cost and maintenance of this vehicle be part of reimbursable costs? A29: Vehicle(s) is a reimbursable expense approved by the City. Historically, up to three (3) vehicles have been used in the operation. Q30: Page 27 of the RFP, paragraph 21 states: "Contractor shall include its audit and internal controls including, but not limited to, the following: code of conduct and a confirmation process; hiring and promoting of employees; continuous training; fair and balanced discipline; implementing and monitoring internal controls; having a strong and independent audit committee; and hiring effective internal auditors. The City reserves the right to require Proposer to conduct investigative measures, including audits, and/or surveillance, to ensure the integrity of the system and their employees." Would these costs be part of reimbursable costs? A30: The City will allow for an Attendant II to perform the function of a ticket auditor as a reimbursable position. All other costs referenced in your question should be included in the Management Fee. 031: Page 30 of the RFP, paragraph 3.1.a. states: "The following shall be included in the proposed Management Fee: profit and overhead costs; general and administrative expenses; office rent and utilities; telephone and internet service; employee training, including customer service, gated revenue control equipment; office supplies; salaries, benefits and bonuses for office personnel and management; depreciation on equipment; licenses and permits; advertising; tools, equipment and vehicles 2015 or newer; taxes; insurances (including workmen's compensation and unemployment insurance); charitable and other contributions; travel and entertainment; public relations, gifts, dues and memberships; any penalties, assessments or fines issues by any regulatory agency, court or the city; employee social functions; employees severance pay; fringe benefits not earned or accrued during the time of this agreement or while employee has worked for the operator other than at the facilities; charge-backs which resulted frorh the failure to apply controls as described in the parking procedures manual; and any other cost not included in the approved reimbursable list." Please provide a formula to calculate the Workmen's Compensation and Unemployment Insurance, since we do not know the amount of yearly payroll. Would the Commercial General Liability Insurance detailed in the insurance section above be for all of the 10 parking garages and 12 or so surface lots that the City operates? If so, please specify each facility to be covered and number of spaces for each. 8 { A31: For Workmen's Compensation and Unemployment insurance cost refer to Exhibit A for historical staffing levels at various garages and parking lots Commercial General Liability Insurance must cover the 10 parking garages. Please refer to Exhibit A for historical information on use of surface lots. Q32: Is the fidelity bond required by the City part of reimbursable costs? A32: No. I Q33: Would any and all lobbyists that might represent or be involved with any of the companies responding to this RFP be required to register for this specific issue and RFP? A33: Please refer to City Code Sections 2-481 through 2-485.3 Any questions regarding this Addendum should be submitted in writing to the Procurement Management Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado @miamibeachfl.gov. Procurement Contact: Telephone: Email: Yusbel Gonzalez 305-673-7000,,ext..6230 . YusbelGonzalez @miamibeachfl.gov, Proposers are reminded to acknowledge receipt of this addendum as part of your RFP submission. Potential proposers that have elected not to submit a response to the RFP are requested to complete and return the "Notice to Prospective Bidders" questionnaire with the reason(s) for not submitting a proposal. Sinc k.o, , • Alex or s Proc rement Director 9 EXHIBIT A ATTENDANT HOURS 2013 TO 2014 10 in 15 w Cf• N�N N'N O'0 N N 0 0 N N N'N 0 0 N N N N N N Ito g ei n h n h d l�t n h d' et n h N h Ct cr 04 N h N h M a 0 to to t0 1lO 00 100 to LID CO CO to t0 t0 tO CO CO U1 I to t0 tO to N { I M N N N N 0 O N N N N 0 0 N I N O 0 N N N N N N t0 e-1 N h N h CI' N h N h Ct •■It N h Ct .d' ei e-I N h n h M 0 to t0 t0 tO 00 CO t0 t0 to LO 00 CO t0 LO 00 00 in to to t0 t0 N CO M W I. d' N N N N O O N N 0 0 N N N N O O N N N N N N tO ,el N h N h d' et IN h et et n h n h Kr t7 a-1 e-I N h N h M 0 t0 tO to tO CO CO CO t0 CO 00 to tD to t0 CO CO VI e.-1 t0 tO tO tD N CO M N N N N O O N N N N O O N N O O N N N N N N to e-1 N h N h C d N h N h !7 fit N N .-1 e-1 N h N I` M 0 N tO t0 tO to 00 00 tO LO t0 LO 00 CO tO L.0 CO Lr1 Lf1 t0 to to t0 N N t7 d' N N N N 0 0 N N 0 0 N N N N 0 0 N N N N N N to ei N h N h Cr .:1' N h d' N h N h Cr d ei ei N h N h Al N to LO t0 to 00 00 to to 00 00 t0 tO to to 00 00 1/1 i to t0 to tO N Q = I CO I = M N N N N O O N N N N O O N N O O N N N N N N I10 w ei n N N h Ct St N h N h C� ct N h Cr ct ei .-1 N h n h CO W 0 t0 tO t0 t0 00 00 t0 tD t0 t0 00 00 to (JD CO 00 � in t0 to to to N 0 ei t9 tt LA N 111 n N L(1 M 0 to t0 N .zt M O in co N co O N co M 0 11i M N to O N co N N O 0 e-1 d; h N CT h h ^ et ^ co h m C Ct o O N N O N N ni d ryj e-i 6 O N N 0 N M ,{; N tD tD CO O CO tO Ot l0 00 N t0 h t0 h n o0 M cr LO h 10 CO ko e�-1 h N .r-1 d tn-1 M e--i Q1 ei I M M N III O N CO 01 0 41 O N CO M N N LA 0 111 O N CO LA 0 in N N Lf1 143 N d M NJ a-f ei 4 h M h <n N st 00 co h N 111 h o0 co h N .t a-.1 O N m N N C7 O t0 d' t0 h Ql W o CI' to h Ct vo h c ou V' t0 h n o0 M 111 6 cr to h sr t0 00 up N et h ei .-I .-� ■ei ei n m n C31 ei `-1 to a"1 aO„1 e-1 ei ei M rl ei F- I* F- F- F- F- F- F- F- i- F- F- h- F- h I- F- P- F- I- I.,-Z Z 2 Z Z Z Z Z Z Z Z z Z Z Z Z Z Z Z Z Z Z a s a < a < a s < a < qq a s < < < < a s fx < a 0 0 > 0 0 0 0 0 0 0 0 0 0 no O O O O 0 6 W 0 O �. Z Z Z Z Z Z Z Z Z Z Z Z Z Z I- Z Z 00 W Z W ce Z W 00 Z Z to Ct Fw w I Q 1W-- Fw = 1 W-- Iw Fw w W W 114 W W W {/t W W Z II-- WI- W W I- WF IO IO cv O F- F- GC 1 F- IV I- 1- - 1 r y. r r o I- h W r F- - -� z a a 00 a a a a a a a < a a a 2 < a a s a a a < a 1- a a W a < a �, a o 0 cc CC in 0 N N i"t N 1 N LA Lfl O N I N et 1 et to lD Ln Ln in• Ln LN i in In E Lfl N N I LA cm co p i .-1 n n 0 0 n N +-I N n ' ° co co I N et et o0 .00 to lD et tO tD d et ct d et IA tin M m !n N. N n n Cl Q1 00, 00 00 00 (M et et 'et C? Ln in O O d' et I tO E o I M LA In LA L. 00 00 N I N to lD N 1 N Cl 01 tD LO Ln Ln t0 LC, LA Lill a e-I l Cr) N n Cl CO �1 C>1 n n Cf1 C1l Co O6 et r.N rn n CO N in LA et 1 et et et LA j 111 et et in Lfl �t et �' ov N to 00 03 et et ct et ; O O et ct I d' N N 111 N Lfl O O N N O O N N N N O O N 1 N N N N N in O N N LI) n• N to• et b0 N ti t3 In Lf1 in Lfn et sr Cl C11 in Lfl Ln 1.1 e„ N Ln m rn N N n N M rn to to N n n n o N NI n e-4 in 1 al l I 1 i M O1 $ N N IA Li) O O O O N N N N O O N N N N N NIn ri O LA Ln n n N N N N N N n n d' et' e-i evil 1� I, n n LA O M m M m M M et V- ct et 00 00 1p l0 00 00 L/1 1 in tD LID tO lD n N et N t-I 1-1 in e-I tin LA LO LA 00 00 O LA et Li-) to to o tO I lD O LA Lfl r-1 LA N Lh N N ICI 00 00 M r+t M rh 0 • Lll c-i • .-i lD in • N • 0 Ln L(1 0 to Lf1 m 0 LA ul et r-1 N O co e-i n co N ini n et INO CO c-1 u0 10x1 LA 0O co .--I O co e'i lD V. O G lD W 00 e-1 lD Cl N n I N N e-1 r=1 c-i n et e-I O N c-i r-I tO a-I r-1 N .-I rt N i-i crl LA C?, N �, N N N -1 r-I N .-I c-1,0 N r-1 m N M N M c-i LO M M H CO = M e-i ri O Lf1 et Ln in Lll LA d' et in c-i et LA Li" IA et et O LA CI) to Ln r-I Li-) n'et m N lD lD in X r i 00 M Lh • c t O n N Ill Cl c .CTl 0 n N Ln a-i p, n 00 N LC) O 00 e l d n r-I tO eI N n �' et N n e-1 lb 00 N LD d1 et ' n ri lb N er rt.; Cd1 Ill n n e-i lD 01 e-i n t"tl N N I c1 r:-I al e-I n ID e-1 o N r r-4 N e-1 ri tC r-1 O N e-i e-1 0 e-1 0 M N n N ,i c-L N ri c-I tr N e-1 M N m N m N tD m M LA I et LA N th O N '00 M O M N N O to tO O et N N e-1 N Cl1 in O t n LO N et ct N N n N in e-1 e-i • n • Cl n r-1 0 et to o n m 0 nn N 14 N et e 4 n M et • d e-1 m et n n vdi n et n C� G to M et lD o0 0 00 r-1 et lD n 00 O CJl et tO f, c lO n N 00 00 N Ln n d' co n in to co 01 N e- N c i -1 H ei e-I e-1 et n O o 00 e-I e,1 I M LA N Lin to N et Ct O ct O N CO tD 00 OQ LA O LA LAIN Lfti LA O i.n ct N N Ln N LA M N ,--I LA e-1 00 n to M n LD N et 00 O n N Ili LO G cj O tf1 1 n m M ct M O `-1 n n ^ n n 0 d 0 O lD m et lD n O 00 O et lD n d w n OD O LO m ^ 00 1.,.L e-i Ln LO e„I lD ct lD 00 O ct N n e-1, e-I ri .-i e-i n M e-i e-i eet n ID CO a-i Cr 1 i I I 4 if-- I- I- I- I I- I- I-- I-- I-- N-- I-- I- I- I-- 1- I-- I- I- I- H- I-, I- Iz z z z z z z z Z � Z Z Z Z Z z Z Z z z z z < < as < < aQ as as as ¢ ¢ Ce aa < < ix < < 0 0 >- 0 0 I3 0 0 b 0 0 0 0 0 0 0 0 D O O W 0 of 0) Qc• z Z Z Z Z Z Z Z Z Z Z z Z Z Z F- Z Z m Z Z W Z Z 00 Z Z ��+ ILLI ILL1-L1 a LU ILLI I"L1J ILU w 1LU Lµ1-J LLJ ?LLI LU LL3 LU V1 LLI LU Z LIJ LU m LU w LU LU Q c10 1= I-- F I- F- J r >. r r W = w -... z < < „0 < < < < < - < < < < < z < < _, < < S a ¢ a < < t < < u < < 0 Q L�1 �ii Q - QI O D till to w 0 M a) e in L(1 m In 1 0 cc00 0 N N m m 1 a I I m C 1!1 l!1 in Ni ! M ( N N I N N a. et et (.0 00 in Ln r-1 M O Ln in in o N Ln LA et LO CO et lD 00 M trl crl Cl Lo m v LO CO et LO 00 Ln e-1 CO al CO CO Ln N M n a1 Co 01 00 dl C,:10 00 i a1 CO al M H N co dh 00 00 d1 00 N N H Ea 00 ,--1 m H N N H tt l0 N N 1-1 m M LC) N Cr N eel N e-1 _LD N H H M H N 00 00 M N LO t0 in 1 in al tD O LC) N to La O in in LA 0 in ct I in oo O in in N in in ct t0 0o in tD ch in e-1 M cn m N oo ■-• N ct M 01 m O O 01 in N m CO al 00 00 N N N 00 00 00 a1 00 M N O NN H N 1 m H et r-1 N N r'l d' ti. Ln M e-1 N N 1 H M.,m '�f O N N H M H N M M I -1 r-1 N e-1 N N M I-1 0. 1 1 Cr Ln N m m N H N O N tD N et O O O N N N Ni N N O N 00 m N H ^ N LA N e-1 Al N LD M N LD et d' O M N LC/ 0 ct L0 N N N N N N C11 ,-1 H N N Lt ri N ct m 0 N t0 N LO 01 00 e-1 N t0 01 CO tD LO LD 'L5 tD lD 1.0 111 H N 1.0 N. tD vg ¢ I-- d) = m N N O Ln N Lrl C1 O a1 O N 00 M N H O O 01 N N O O in N Ln N c'V O C1 rq N O w 1.4 Ln N co N m in Ln N N 00 N r`I et d' N N et t H et N N e-1 N et N W O N L!0 u.,-'• L0 c 00 CO N. Lb to 1.0 CO CO t0 1.0 CO CO a In N t0 N LO Qm1 N to H 01 U' T CO N LID e-1 N al N O In CO N 1.0 CO 0 00 Ln N L11 CO N LO M O 1r1 In N Lh 00 N tD in N UI in 06 e-1 e-1 N L�1 N d st r1 N •I N cN' M • N e-1 N et ct e-i e-I N N O 01 tD N 01 LO N yN, 00 8 dl tD N e-1 00 M N t0 01 to N in co r, 000 L11 O C1 t0 N O L O to N r4 m e1 01 N M 0 H In N N vri e-1 m CO N LO e-1 N 01 M 0 L[1 CO N tD Ln N Lll Ln 0 111 00 N LO L11 O in In N Ill 00 N Lb Ln N LA Ln r+1 ri N N N et ^ ct ri N cl' 00 N lG Ln H "A N Ct ri d nl r-1 O e-1 N Ct is; N c+i ap I N O1 l0 N C1 t0 N d" 00 O Q1 lQ N d• tD N M d1 to N 00 n O O1 t0 N Oh N 0 e-1 e-1 �j N t N 00 rf 1 I I 4 I I- I- 1- F- I-- t-- I- I- H N- r iN- I- I-- I— I-- N- N- F- I— w— Z Z Z Z Z Z Z Z Z Z Z Z !Z Z Z Z Z Z Z Z Z Z ¢ a ¢ Nr ¢ Q ¢ ¢ ce ¢ ¢ !� Z Z m Z Z Z Z Z Z Z Z Z Z 1Z Z F- Z Z m Z Z W CC Z Z m Z Z ,r,, 0) LU w ¢ LU W I W LU U Ud W LL W LU 3 LU LU VL .W LU e LLJ 1.0 m LU U.I C LU LU Q fa z ‹ . < < < < Q a a a a 5 a a a a ° a Z ¢ ¢ m ¢ ¢ Q ¢ ¢ d Q Q a z Q _ � a LL U a a a 3 Q Q _ Z W u. r, Q 1 v O O 0 1 L) r- 0 v 11 a) et in to i 1 !IA N c � a N r1 r1 I ems( 1 € m LA in F ( LA O o o i O ni O N r-1 e-1 r-i N N a d' LA Ln C1 Ln 1.11 M m 0 0 tD l0 0 0 0 3 0 in in In in N N M M 1 N ei N .-i e-1 tD lD 01 01 00 CO 00 J CO Ill in 00 00 Lo W N P.0 Q01 c 00 n In �' �t m M d' Q' m M m M I-4 r-1-1 00 00 m M M M LM M M N LA Ln I M O O ti M d' M in N N N n iA 1 A N f N 4.0 lD 00 CO N N O 0 d' "I N N N 01 CO t0 l0 r-I e-1 M M 4.0 4.0 I-I r-1 00 00 01 01 r1 H Ln in E M N m m 00 n N N N N N N N N N N N N Ct V' N N N N 1 U3 ei N Ca' N N IN H U1 to LA O r-1 H I el N E Q i6 I-- C73 1 E X W N e � � -e... e1 ri Q1 a d' O Ln in LA in 01 co l0 N LA n in LA Ln O Cal IA Ln U1) in cY N l0 e-1 Ln m in d' LA to LA in N C1 r-I 00 00 m in n rl H 00 d' tb n al O N t0 r-1 O to NJ Ca O ri T-1 ^ N v N e-1 m O O ,. itr n ri O l0 N d, H N n M Le d, Lo d Cl n H I\ N in o0 ai L11 M n lD n r-I ri l0 LA Ln tD it) 00 N N N M N t0 N r-I M nt +"'1 01 l0 ri N N LA M LA al Ln LA L11 e-1 m to Ln LA d' in M at in 00 Ln Lh LA 1P1 Lf1 I N a1 LA n Ln in 'a' in LA Ln Q1 r-I ei H a1 Ni M Ni Cn 611 O N O e-' lD O M ri v 'i' m 4 v. a'1 O d' 1-11 ni N Lc; ei v' n t� 4 N p e--I t0 e"1 d' n en e''1 W t0 N M n st C' ch N d' .-I m N ct an d n oo N o ei n n N LA m e-I N m M N .-i H N m H N 00 to d' H LA N H M a 1 I I W- I- F- 1- I-- h- I- I- I- 1-- Imo- I-- I- I- I- h- I- I- P- I- I- I- Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z as as as as Ica I Ica eta < zCC < < < < < < 0o >- 00 00 00 Oct o0 00 ooWoO O1l o • Z Z Z Z Z Z Z Z Z Z Z Z Z Z }- Z Z mC Z Z W Z Z eO Z Z MI 0J. W W Q W W Z W W W W LU W W W LU W L/a UJ W G W W co W W W UJ J Z Q Q W Q Q a Q Q a Q Q Q Q < Q Q Q Q = < Q w Q Q < Q W < Q 0 a = C L.L. a 2 = -, a H o ° ca u) w a d I` m i x w cr. Ltl N e.l L {tip N ono a � F- F- F- I- F- I" H F- I" I- I-- I- F- H F- I- I-- F- E- z z z z z z z z z 2 z Z z z z z z z z z zz a s ‹ a a s a s d a < < < < a a ce a a a a te a a a >- 0 O O C:30 b b 0 0 ma O O W O O b O W O O '^ , 2 Z °C C Z Z OC Z Z Q Z Z Z Z � Z Z i Z Z F Z Z m Z Z W Z Z CO Z Z Q w w Q w w 2 w w w uuw w w w w vw w w w co LU LU o -3 r r Or r r r - r r d d ‹ a < a 5 a a a < < a z a Q m < a a ¢ a a a a Q z _. a a Q 3 O 0 w 2 o Q vi O O i CC • w EXHIBIT B EQUIPMENT LIST 11 EXHIBIT B EQUIPMENT LIST A. LANES 1. Entrance Lane G1 - 7th Street Garage 1 G2 - 12th Street Garage 1 G3- 13th Street Garage 1 G4- 16th Street Garage 1 G5 - 17th Street Garage 5 G6-42nd Street Garage 2 G7-City Hall Garage 1 G8-5th &Alton Garage 2 G9- Pennsylvania Avenue Garage 3 G10 -Sunset Harbor Garage 1 Sub-Total Entrance Lanes-ALL GARAGES 18 2. Exit Lane G1 -7th Street Garage 1 G2 - 12th Street Garage 1 G3- 13th Street Garage 1 G4- 16th Street Garage 1 G5 - 17th Street Garage 4 G6 -42nd Street Garage 2 G7- City Hall Garage 1 G8-5th &Alton Garage 3 G9 - Pennsylvania Avenue Garage 2 G10 -Sunset Harbor Garage 1 Sub-Total Exit Lanes-ALL GARAGES 17 3. Reversible Lanes G1 -7th Street Garage 1 G2 - 12th Street Garage 0 03- 13th Street Garage 0 G4- 16th Street Garage 2 G5 - 17th Street Garage 0 G6-42nd Street Garage 0 G7-City Hall Garage 1 G8- 5th &Alton Garage 0 G9 - Pennsylvania Avenue Garage 2 G10 - Sunset Harbor Garage 1 Sub-Total Reversible Lanes-ALL GARAGES 7 A. LANES-TOTAL 42 EXHIBIT B EQUIPMENT LIST B. Pa on Foot Station POF 1. POF- cash/credit card G1 - 7th Street Garage 3 G2- 12th Street Garage 1 G3- 13th Street Garage 2 G4 - 16th Street Garage 4 G5- 17th Street Garage 7 G6-42nd Street Garage 0 G7-City Hall Garage 4 G8- 5th &Alton Garage 6 G9- Pennsylvania Avenue Garage 5 G10-Sunset Harbor Garage 6 Sub-Total APS (cash/credit card) -ALL GARAGES 38 2. POF- credit card G1 -7th Street Garage 0 G2 - 12th Street Garage 0 G3- 13th Street Garage 0 G4- 16th Street Garage 0 G5 - 17th Street Garage 7 G6-42nd Street Garage 0 G7- City Hall Garage 4 G8 - 5th &Alton Garage 0 G9- Pennsylvania Avenue Garage 0 G10 -Sunset Harbor Garage 0 Sub-Total APS (credit card only) -ALL GARAGES 11 B. POF-TOTAL , ; 49 EXHIBIT C BASE SCHEDULE 12 I Q H in O pp 00 00 00 ao w to m . co N oo aD CO a I"' O lD tD 10 t0 10 tD O N N t0 00 en �•-� N "� �"� tY1 .m-e N N co N cn H H N .-i ry N .--1 r-1 r-1 .•-1 N .-1 to r-. .-1 M N O N J er ~ N. N O N O .-1 N c. c., e-e H N . en eneil 1D • 00 00 00 00 tG b CO CO V N CO a ti co N N QD 00 •--t - N MM N N r•. } a 02 °C OC to ° m o0 0o co to ,a.� co co � �, oo a� 00 10 00 00 10 0 0 v o0 Q J Q I to to to to to M en V1 f� to a a V?en O V1 N N et N N O IA N N N O DO N ... 00 00 10• 0 i N N N N N N N N a ~ N N 00 NI a C 00 co co 00 to 00 00 „- erl 00 . - 00 Ol N N 00 00 to all ,, ,, co a a . N N ni ry < 0 0 00 00 00 00 0 N 00 00 1-1 O O1 00 t` 01 O1 CO . N CO CO N N 0 C .ti H . . . . . N N to . .-. N R "' 1L . O N ^ N N N N Qr.: , N N N C (.44 .'. n N N r 0 en . en to N N. to F ti ry 00 00 CO 00 1D N O 00 .. . 00 ... 00 01 N N 03 CO N N .� N N Q 0 2 cc 0 .O . 00 00 00 00 O0 .0 00 00 . 0. 00 00 00 .N-1 . ti 00 00 O XI" fa., to a a a a 10 a a "� "� a co a . e� a a e^rl U N N N N N N N N . N N Q .-4 r N N rel I— U J-• to , N , to h en 00 00 00 00 m co co a v 00 .^•1 00 01 N N w 00 . N N N N N X Q tn-2 ' • W Qti 00 00 00 00 . 00 CO �'�y O0 • 00 01 00 00 v01 N 00 CO W . Q I to a a a a a a 1n a a t^ n . .... a °f O H f V N N N N N N . N N N a .-� ^ N N en mm to to to CI I... M CO 00 W 00 00 CO W Q a CO 00 01 N N W 00 NN .-. N N < 2 00 00 00 00 00 ,'�,� 00 co N 00 00 .0. N 00 00 e.n W S I- LLI . .• • . . . .. . -I Q1 10 a a a a to a a '• "'• "' coo a t^ N . v. a a O{ N N N N -N N N N N ray .N. N.00 .N N .N. . 00 1-., . . to 11 to e/1 00 00 00 00 tit 00 00 a a 00 .^•. N 00 cc; N N 00 00 N N r. N N } < 2 Zti 00 00 CO CO .~-1 00 CO 00 01 01 CO .,y N ,�.. CO 00 off. 2 _ , „ .. J la., to 0 a a a a N to a a to to a to W a to to a a to V1 if1 O• O N CO N N N N N 00 N N .--1 .a. N N N N N •--� 1D N .�-I a H to to to en to U-1 N 1A N try 00 00 00 00 to N 00 W N N N C N .--I .M 00 N N C 00 N W N N W 1-4 rsj O 10 .ay 00 CO 00 co tD ra-1 co CO . . N 00 ON d1 O1 00 0 N 00 00 to 4UN W z = I. .. . .. E P 2. . 1 ' I I I I I 1 . ' 11 1 1 To '� 0 0 0 O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O 1T- rL a a a o a a ¢ .4 < < < < < < < < < < a s a < < a « < . « % 8 p N N N en a N 13 N CO ON .y 1` r CC 0 0 0 0 l0 l0 0 0 O 0 a a O Z • MiAMI MIAMI : EACH City of Miami Beach, 1700 Convention Center Drive,Miami Beach,Florida 33139,www.miamibeachfl.gov DEPARTMENT OF PROCUREMENT Tel: 305-673-7490 Fax: 786-394-4002 ADDENDUM NO. 2 REQUEST FOR PROPOSALS NO. 2015-146-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES JUNE 2, 2015 This Addendum to the above-referenced RFP is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only. 1. RFP DUE DATE AND TIME. The deadline for the receipt of proposals is extended until 3:00 p.m., on Friday, June 19, 2015, at the following location. Miami Beach City Hall Procurement Department 1700 Convention Center Drive, 3rd Floor Miami Beach, Florida 33139 Late proposals will not be accepted. Proposers are cautioned to plan sufficient time to allow for traffic or other delays for which the Proposer is solely responsible. A FORTHCOMING ADDENDUM WILL CONTAIN ANSWERS TO THE QUESTIONS RECEIVED. Any questions regarding this Addendum should be submitted in writing to the Procurement Management Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado @miamibeachfl.gov. Procurement Contact: Telephone: Email: Yusbel Gonzalez 305-673-7000, ext. 6230 YusbelGonzalez @miamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. • Potential proposers that have elected not to submit a response to the RFP are requested to complete and return the "Notice to Prospective Bidders" questionnaire with the reason(s) for not submitting a proposal. -Arid A - •- is Pr urement Director 1 MIAMI MIAMIBEACH City of Miami Beach, 1700 Convention Center Drive,Miami Beach, Florida 33139,www.miamibeachfl.gov DEPARTMENT OF PROCUREMENT Tel: 305-673-7490 Fax: 786-394-4002 ADDENDUM NO. 1 REQUEST FOR PROPOSALS NO. 2015-146-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES MAY 13, 2015 This Addendum to the above-referenced RFP is issued in response to questions from prospective proposers, or other clarifications and revisions issued by the City. The RFQ is amended in the following particulars only. 1. RFP DUE DATE AND TIME. The deadline for the receipt of proposals is extended until 3:00 p.m., on Friday, June 5, 2015, at the following location. Miami Beach City Hall Procurement Department 1700 Convention Center Drive, 3rd Floor Miami Beach, Florida 33139 Late proposals will not be accepted. Proposers are cautioned to plan sufficient time to allow for traffic or other delays for which the Proposer is solely responsible. A FORTHCOMING ADDENDUM WILL CONTAIN ANSWERS TO THE QUESTIONS RECEIVED. Any questions regarding this Addendum should be submitted in writing to the Procurement Management Department to the attention of the individual named below, with a copy to the City Clerk's Office at RafaelGranado @miamibeachfl.gov. Procurement Contact: Telephone: Email: Yusbel Gonzalez 305-673-7000, ext. 6230 YusbelGonzalez @miamibeachfl.gov Proposers are reminded to acknowledge receipt of this addendum as part of your RFQ submission. Potential proposers that have elected not to submit a response to the RFP are requested to complete and return the "Notice to Prospective Bidders" questionnaire with the reason(s) for not submitting a proposal. Sin,A ,., Ale. P is Pro urement Director • • • • 1 REQUEST FOR PROPOSALS ( REP PARKING ATTENDANTS FOR CITY PARKING GARAGES 2015-146-YG RFP ISSUANCE DATE: APRIL 21, 2015 PROPOSALS DUE: JULY 10, 2015 @ 3:00 PM ISSUED BY: YUSBEL GONZALEZ, CPPB 6_4 MIAMIBEACH YUSBEL GONZALEZ, SR. PROCUREMENT SPECIALIST PROCUREMENT DEPARTMENT 1700 Convention Center Drive, 3rd Floor, Miami Beach, FL 33139 305.673.7000 X6230 I yusbelgonzalez @miamibeachfl.gov www.miamibeachfl.gov m MWAM BEACH TABLE OF CONTENTS SOLICITATION SECTIONS: PAGE 0100 NOT UTILIZED N/A 0200 INSTRUCTIONS TO PROPOSERS & GENERAL CONDITIONS 3 0300 SUBMITTAL INSTRUCTIONS & FORMAT 10 0400 PROPOSAL EVALUATION 12 APPENDICES: APPENDIX A PROPOSAL CERTIFICATION, QUESTIONNAIRE AND AFFIDAVITS 14 APPENDIX B "NO PROPOSAL" FORM 21 APPENDIX C MINIMUM REQUIREMENTS & SPECIFICATIONS 23 APPENDIX D SPECIAL CONDITIONS 29 APPENDIX E COST PROPOSAL FORM .34 APPENDIX F INSURANCE REQUIREMENTS ...36 RFP 2015-146-YG Page 2 P__. MIAMI BEACH SECTION 0200 INSTRUCTIONS TO RESPONDENTS&GENERAL CONDITIONS 1. GENERAL. This Request for Proposals (RFP) is issued by the City of Miami Beach, Florida (the "City"), as the means for prospective Proposers to submit their qualifications, proposed scopes of work and cost proposals (the "proposal") to the City for the City's consideration as an option in achieving the required scope of services and requirements as noted herein. All documents released in connection with this solicitation, including all appendixes and addenda, whether included herein or released under separate cover, comprise the solicitation, and are complementary to one another and together establish the complete terms, conditions and obligations of the Proposers and, subsequently, the successful Proposer(s) (the"contractor[s]") if this RFP results in an award. The City utilizes PublicPurchase (www.publicpurchase.com) for automatic notification of competitive solicitation opportunities and document fulfillment, including the issuance of any addendum to this RFP. Any prospective Proposer who has received this RFP by any means other than through PublicPurchase must register immediately with PublicPurchase to assure it receives any addendum issued to this RFP. Failure to receive an addendum may result in disqualification of proposal submitted. 2. PURPOSE. The City of Miami Beach is soliciting responses from proposers to supply trained uniformed attendants for the City of Miami Beach Parking System garages and lots. Attendant shall be responsible for a variety of garage/lot supportive functions which include (but may not be limited to): customer service, cashiering, preparing bank deposits assisting with the public, managing capacity of garages/lots, handling of money, operating revenue control equipment, filling out reports, opening and closing of booths. The City anticipates any resulting agreement will be awarded on a management fee plus agreed to reimbursable costs. 3. SOLICITATION TIMETABLE. The tentative schedule for this solicitation is as follows: RFP Issued April 21, 2015 Pre-Proposal Meeting April 27, 2015 at 11:00 AM Deadline for Receipt of Questions May 5, 2015 at 5:00 PM Responses Due May 19, 2015 at 3:00 PM Evaluation Committee Review June 9, 2015 (Tentative) Proposer Presentations TBD Tentative Commission Approval Authorizing July 8, 2015 (Tentative) Negotiations Contract Negotiations Following Commission Approval 4. PROCUREMENT CONTACT. Any questions or clarifications concerning this solicitation shall be submitted to the Procurement Contact noted below: Procurement Contact: Telephone: Email: Mr.Yusbel Gonzalez, CPPB 305.673.7000 x 6230 yusbelgonzalez @miamibeachfl.gov Additionally, the City Clerk is to be copied on all communications via email at: RafaelGranado miamibeachfl.gov ; or facsimile: 786-394-4188. RFP 2015-146-YG Page 3 MIAMI BEACH The Bid title/number shall be referenced on all correspondence. All questions or requests for clarification must be received no later than ten (10) calendar days prior to the date proposals are due as scheduled in Section 0200-3. All responses to questions/clarifications will be sent to all prospective Proposers in the form of an addendum. 5. PRE-PROPOSAL MEETING OR SITE VISIT(S). Only if deemed necessary by the City, a pre-proposal meeting or site visit(s) may be scheduled. A Pre-Proposal conference will be held as scheduled in Solicitation Timeline above at the following address: City of Miami Beach City Hall -4th Floor City Manager's Large Conference Room 1700 Convention Center Drive Miami Beach, Florida 33139 Attendance (in person or via telephone) is encouraged and recommended as a source of information, but is not mandatory. Proposers interested in participating in the Pre-Proposal Submission Meeting via telephone must follow these steps: (1) Dial the TELEPHONE NUMBER: 1-888-270-9936 (Toll-free North America) (2) Enter the MEETING NUMBER: 1142644 Proposers who are interested in participating via telephone should send an e-mail to the contact person listed in this RFP expressing their intent to participate via telephone. 6. PRE-PROPOSAL INTERPRETATIONS. Oral information or responses to questions received by prospective Proposers are not binding on the City and will be without legal effect, including any information received at pre- submittal meeting or site visit(s). Only questions answered by written addenda will be binding and may supersede terms noted in this solicitation. Addendum will be released through PublicPurchase. 7. CONE OF SILENCE. Pursuant to Section 2-486 of the City Code, all procurement solicitations once advertised and until an award recommendation has been forwarded to the City Commission by the City Manager are under the "Cone of Silence." The Cone of Silence ordinance is available at http://library.municode.com/index.aspx?clientlD=13097&statelD=9&statename=Florida. Any communication or inquiry in reference to this solicitation with any City employee or City official is strictly prohibited with the exception of communications with the Procurement Director, or his/her administrative staff responsible for administering the procurement process for this solicitation providing said communication is limited to matters of process or procedure regarding _the solicitation. Communications regarding this solicitation are to be submitted in writing to the Procurement Contact named herein with a copy to the City Clerk at RafaelGranado @miamibeachfl.gov. 8. SPECIAL NOTICES. You are hereby advised that this solicitation is subject to the following ordinances/resolutions, which may be found on the City Of Miami Beach website: http://web.miamibeachfl.gov/procurement/scroll.aspx?id=23510 • CONE OF SILENCE CITY CODE SECTION 2-486 • PROTEST PROCEDURES...... CITY CODE SECTION 2-371 • DEBARMENT PROCEEDINGS......... CITY CODE SECTIONS 2-397 THROUGH 2-485.3 • LOBBYIST REGISTRATION AND DISCLOSURE OF FEES CITY CODE SECTIONS 2-481 THROUGH 2-406 • CAMPAIGN CONTRIBUTIONS BY VENDORS CITY CODE SECTION 2-487 • CAMPAIGN CONTRIBUTIONS BY LOBBYISTS ON PROCUREMENT ISSUES . CITY CODE SECTION 2-488 • REQUIREMENT FOR CITY CONTRACTORS TO PROVIDE EQUAL CITY CODE SECTION 2-373 RFP 2015-146-YG Page 4 m MIAMI BEACH BENEFITS FOR DOMESTIC PARTNERS • LIVING WAGE REQUIREMENT...................................................... CITY CODE SECTIONS 2-407 THROUGH 2-410 • PREFERENCE FOR FLORIDA SMALL BUSINESSES OWNED AND CONTROLLED BY VETERANS AND TO STATE-CERTIFIED SERVICE- DISABLED VETERAN BUSINESS ENTERPRISES......... CITY CODE SECTION 2-374 • FALSE CLAIMS ORDINANCE.............................. CITY CODE SECTION 70-300 • ACCEPTANCE OF GIFTS,FAVORS&SERVICES . CITY CODE SECTION 2-449 9. POSTPONEMENT OF DUE DATE FOR RECEIPT OF PROPOSALS. The City reserves the right to postpone the deadline for submittal of proposals and will make a reasonable effort to give at least three (3) calendar days written notice of any such postponement to all prospective Proposers through PublicPurchase. 10. PROTESTS. Protests concerning the specifications, requirements, and/or terms; or protests after the proposal due date in accordance with City Code Section 2-371, which establishes procedures for protested proposals and proposed awards. Protests not submitted in a timely manner pursuant to the requirements of City Code Section 2- 371 shall be barred. 11. VETERAN BUSINESS ENTERPRISES PREFERENCE. Pursuant to City of Miami Beach Ordinance No. 2011- 3748, the City shall give a five (5) point preference to a responsive and responsible Proposer which is a small business concern owned and controlled by a veteran(s) or which is a service-disabled veteran business enterprise. 12. DETERMINATION OF AWARD. The final ranking results of Step 1 & 2 outlined in Section V, Evaluation of Proposals, will be considered by the City Manager who may recommend to the City Commission the Proposer(s) he/she deems to be in the best interest of the City or may recommend rejection of all proposals. The City Manager's recommendation need not be consistent with the scoring results identified herein and takes into consideration Miami Beach City Code Section 2-369, including the following considerations: (1) The ability, capacity and skill of the Proposer to perform the contract. (2) Whether the Proposer can perform the contract within the time specified, without delay or interference. (3) The character, integrity, reputation,judgment, experience and efficiency of the Proposer. (4) The quality of performance of previous contracts. (5) The previous and existing compliance by the Proposer with laws and ordinances relating to the contract. The City Commission shall consider the City Manager's recommendation and may approve such recommendation. The City Commission may also, at its option, reject the City Manager's recommendation and select another Proposal or Proposals which it deems to be in the best interest of the City, or it may also reject all Proposals. Upon approval of selection by the City Commission, negotiations between the City and the selected Proposer(s) will take place to arrive at a mutually acceptable Agreement. The City may award up to three vendors (primary, secondary, tertiary), as available, by line item, by group or in its entirety. The City will endeavor to utilize vendors in order of award. However, the City may utilize other vendors in the event that: 1) a contract vendor is not or is unable to be in compliance with any contract or delivery requirement; 2) it is in the best interest of the City to do so regardless of reason. 13. ACCEPTANCE OR REJECTION OF PROPOSALS. The City reserves the right to reject any or all proposals prior to award. Reasonable efforts will be made to either award the Contract or reject all proposals within one- hundred twenty (120) calendar days after proposals opening date. A Proposer may not withdraw its proposals unilaterally before the expiration of one hundred and twenty (120) calendar days from the date of proposals opening. RFP 2015-146-YG Page 5 MIAMI BEACH 14. PROPOSER'S RESPONSIBILITY. Before submitting a Proposal, each Proposer shall be solely responsible for making any and all investigations, evaluations, and examinations, as it deems necessary, to ascertain all conditions and requirements affecting the full performance of the contract. Ignorance of such conditions and requirements, and/or failure to make such evaluations, investigations, and examinations, will not relieve the Proposer from any obligation to comply with every detail and with all provisions and requirements of the contract, and will not be accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the Proposer. 15. COSTS INCURRED BY PROPOSERS. All expenses involved with the preparation and submission of Proposals, or any work performed in connection therewith, shall be the sole responsibility (and shall be at the sole cost and expense) of the Proposer, and shall not be reimbursed by the City. 16. RELATIONSHIP TO THE CITY. It is the intent of the City, and Proposers hereby acknowledge and agree, that the successful Proposer is considered to be an independent contractor, and that neither the Proposer, nor the Proposer's employees, agents, and/or contractors, shall, under any circumstances, be considered employees or agents of the City. 17. TAXES. The City of Miami Beach is exempt from all Federal Excise and State taxes. 18. MISTAKES. Proposers are expected to examine the terms, conditions, specifications, delivery schedules, proposed pricing, and all instructions pertaining to the goods and services relative to this RFP. Failure to do so will be at the Proposer's risk and may result in the Proposal being non-responsive. 19. PAYMENT. Payment will be made by the City after the goods or services have been received, inspected, and found to comply with contract, specifications, free of damage or defect, and are properly invoiced. Invoices must be consistent with Purchase Order format. • 20. PATENTS& ROYALTIES. Proposer shall indemnify and save harmless the City of Miami Beach, Florida, and its officers, employees, contractors, and/or agents, from liability of any nature or kind, including cost and expenses for, or on account of, any copyrighted, patented, or unpatented invention, process, or article manufactured or used in the performance of the contract, including its use by the City of Miami Beach, Florida. If the Proposer uses any design, device or materials covered by letters, patent, or copyright, it is mutually understood and agreed, without exception, that the proposal prices shall include all royalties or cost arising from the use of such design, device, or materials in any way involved in the work. 21. MANNER OF PERFORMANCE. Proposer agrees to perform its duties and obligations in a professional manner and in accordance with all applicable Local, State, County, and Federal laws, rules, regulations and codes. Lack of knowledge or ignorance by the Proposer with/of applicable laws will in no way be a cause for relief from responsibility. Proposer agrees that the services provided shall be provided by employees that are educated, trained, experienced, certified, and licensed in all areas encompassed within their designated duties. Proposer agrees to furnish to the City any and all documentation, certification, authorization, license, permit, or registration currently required by applicable laws, rules, and regulations. Proposer further certifies that it and its employees will keep all licenses, permits, registrations, authorizations, or certifications required by applicable laws or regulations in full force and effect during the term of this contract. Failure of Proposer to comply with this paragraph shall constitute a material breach of this contract. I Where contractor is required to enter or go on to City of Miami Beach property to deliver materials or perform work or services as a result of any contract resulting from this solicitation, the contractor will assume the full duty, obligation and expense of obtaining all necessary licenses, permits, and insurance, and assure all work complies with all RFP 2015-146-YG Page 6 MIAMI BEACH applicable laws. The contractor shall be liable for any damages or loss to the City occasioned by negligence of the Proposer, or its officers, employees, contractors, and/or agents, for failure to comply with applicable laws. 22. SPECIAL CONDITIONS. Any and all Special Conditions that may vary from these General Terms and Conditions shall have precedence. 23. ANTI-DISCRIMINATION. The Proposer certifies that he/she is in compliance with the non-discrimination clause contained in Section 202, Executive Order 1 1246, as amended by Executive Order 11375, relative to equal employment opportunity for all persons without regard to race, color, religion, sex or national origin. 24. DEMONSTRATION OF COMPETENCY. A. Pre-award inspection of the Proposer's facility may be made prior to the award of contract. B. Proposals will only be considered from firms which are regularly engaged in'the business of providing the goods and/or services as described in this solicitation. C. Proposers must be able to demonstrate a good record of performance for a reasonable period of time, and have sufficient financial capacity, equipment, and organization to ensure that they can satisfactorily perform the services if awarded a contract under the terms and conditions of this solicitation. D. The terms "equipment and organization", as used herein shall, be construed to mean a fully equipped and well established company in line with the best business practices in the industry, and as determined by the City of Miami Beach. E. The City may consider any evidence available regarding the financial, technical, and other qualifications and abilities of a Proposer, including past performance (experience), in making an award that is in the best interest of the City. F. The City may require Proposers to show proof that they have been designated as authorized representatives of a manufacturer or supplier, which is the actual source of supply. In these instances, the City may also require material information from the source of supply regarding the quality, packaging, and characteristics of the products to be supplied to the City. 25. ASSIGNMENT. The successful Proposer shall not assign, transfer, convey, sublet or otherwise dispose of the contract, including any or all of its right, title or interest therein, or his/her or its power to execute such contract, to any person, company or corporation, without the prior written consent of the City. 26. LAWS, PERMITS AND REGULATIONS. The Proposer shall obtain and pay for all licenses, permits, and .inspection fees required to complete the work and shall comply with all applicable laws. 27. OPTIONAL CONTRACT USAGE. When the successful Proposer (s) is in agreement, other units of City or non- profit agencies may participate in purchases pursuant to the award of this contract at the option of the unit of City or non-profit agency. 28. VOLUME OF WORK TO BE RECEIVED BY CONTRACTOR. It is the intent of the City to purchase the goods and services specifically listed in this solicitation from the contractor. However, the City reserves the right to purchase any goods or services awarded from state or other Cityal contract, or on an as-needed basis through the City's spot market purchase provisions. 29. DISPUTES. In the event of a conflict between the documents, the order of priority of the documents shall be as follows: A. Any contract or agreement resulting from the award of this solicitation; then B. Addendum issued for this solicitation, with the latest Addendum taking precedence; then C. The solicitation; then RFP 2015-146-YG Page 7 Chl__ MIAMI BEACH D. The Proposer's proposal in response to the solicitation. 30. INDEMNIFICATION. The contractor shall indemnify and hold harmless the City and its officers, employees, agents and instrumentalities from any and all liability, losses or damages, including attorney's fees and costs of defense, which the City or its officers, employees, agents or instrumentalities may incur as a result of claims, demands, suits, causes of actions or proceedings of any kind or nature arising out of, relating to or resulting from the performance of the agreement by the contractor or its employees, agents, servants, partners, principals or subcontractors. The contractor shall pay all claims and losses in connection therewith, and shall investigate and defend all claims, suits or actions of any kind or nature in the name of the City, where applicable, including appellate proceedings, and shall pay all costs, judgments, and attorney's fees which may be incurred thereon. The contractor expressly understands and agrees that any insurance protection required by this Agreement or otherwise provided by the contractor shall in no way limit the responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided. The above indemnification provisions shall survive the expiration or termination of this Agreement. 31. CONTRACT EXTENSION. The City reserves the right to require the Contractor to extend contract past the stated termination date for a period of up to 120 calendar days in the event that a subsequent contract has not yet been awarded. Additional extensions past the 120 calendar days may occur as needed by the City and as mutually agreed upon by the City and the contractor. 32. FLORIDA PUBLIC RECORDS LAW. Proposers are hereby notified that all Proposals including, without limitation, any and all information and documentation submitted therewith, are exempt from public records requirements under Section 119.07(1), Florida Statutes, and s. 24(a), Art. 1 of the State Constitution until such time as the City provides notice of an intended decision or until thirty (30) calendar days after opening of the proposals, whichever is earlier. Additionally, Contractor agrees to be in full compliance with Florida Statute 119.0701 including, but not limited to, agreement to (a) Keep and maintain public records that ordinarily and necessarily would be required by the public agency in order to perform the services; (b) provide the public with access to public records on the same terms and conditions that the public agency would provide the records and at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law; (c) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law; (d) Meet all requirements for retaining public records and transfer, at no cost, to the public agency all public records in possession of the contractor upon termination of the contract and destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the public agency in a format that is compatible with the information technology systems of the public agency. 33. MODIFICATION/WITHDRAWALS OF PROPOSALS. A Proposer may submit a modified Proposal to replace all or any portion of a previously submitted Proposal up until the Proposal due date and time. Modifications received after the Proposal due date and time will not be considered. Proposals shall be irrevocable until contract award unless withdrawn in writing prior to the Proposal due date, or after expiration of 120 calendar days from the opening of Proposals without a contract award. Letters of withdrawal received after the Proposal due date and before said expiration date, and letters of withdrawal received after contract award will not be considered. RFP 2015-146-YG Page 8 c_1. MIAMI BEACH 34. EXCEPTIONS TO RFP. Proposers must clearly indicate any exceptions they wish to take to any of the terms in this RFP, and outline what, if any, alternative is being offered. All exceptions and alternatives shall be included and clearly delineated, in writing, in the Proposal. The City, at its sole and absolute discretion, may accept or reject any or all exceptions and alternatives. In cases in which exceptions and alternatives are rejected, the City shall require the Proposer to comply with the particular term and/or condition of the RFP to which Proposer took exception to (as said term and/or condition was originally set forth on the RFP). 35. ACCEPTANCE OF GIFTS, FAVORS, SERVICES. Proposers shall not offer any gratuities, favors, or anything of monetary value to any official, employee, or agent of the City, for the purpose of influencing consideration of this Proposal. Pursuant to Sec. 2-449 of the City Code, no officer or employee of the City shall accept any gift, favor or service that might reasonably tend to improperly influence him/her in the discharge of his official duties. Balance of Page Intentionally Left Blank RFP 2015-146-YG Page 9 • MIAMI BEACH SECTION 0300 PROPOSAL SUBMITTAL INSTRUCTIONS AND FORMAT 1. SEALED RESPONSES. One original Proposal (preferably in 3-ring binder) must be submitted in an opaque, sealed envelope or container on or before the due date established for the receipt of proposals. Additionally, ten (10) bound copies and one (1) electronic format (CD or USB format) are to be submitted. The following information should be clearly marked on the face of the envelope or container in which the proposal is submitted: solicitation number, solicitation title, Proposer name, Proposer return address. Proposals received electronically, either through email or facsimile, are not acceptable and will be rejected. Proposals are to be delivered to City of Miami Beach Procurement Department, 1700 Convention Center Drive, 3rd Floor, Miami Beach, Florida 33139. 2. LATE BIDS. Bid Proposals are to be received on or before the due date established herein for the receipt of Bids. Any Bid received after the deadline established for receipt of proposals will be considered late and not be accepted or will be returned to Proposer unopened. The City does not accept responsibility for any delays, natural or otherwise. 3. PROPOSAL FORMAT. In order to maintain comparability, facilitate the review process and assist the Evaluation Committee in review of proposals, it is strongly recommended that proposals be organized and tabbed in accordance with the sections and manner specified below. Hard copy submittals should be tabbed as enumerated below and contains a table of contents with page references. Electronic copies should also be tabbed and contain a table of contents with page references. Proposals that do not include the required information will be deemed non- responsive and will not be considered. TAB 1 Cover Letter& Minimum Qualifications Requirements 1.1 Cover Letter and Table of Contents. The cover letter must indicate Proposer and Proposer Primary Contact for the purposes of this solicitation. 1.2 Proposal Certification, Questionnaire & Requirements Affidavit (Appendix A). Attach Appendix A fully completed and executed. 1.3 Minimum Qualifications Requirements. Submit verifiable information documenting compliance with the minimum qualifications requirements established in Appendix C, Minimum Requirements and Specifications. TAB 2 Experience& Qualifications 2.1 Qualifications of Proposing Firm. Submit detailed information regarding the firm's history and relevant experience and proven track record of providing the scope of services similar as identified in this solicitation, including experience in providing similar scope of services to public sector agencies. For each project that the Proposer submits as evidence of similar experience, the following is required: project description, agency name, agency contact, contact telephone & email, and year(s) and term of engagement. 2.2 Qualifications of Proposer Team. Provide an organizational chart of all personnel and consultants to be used for this project if awarded, the role that each team member will play in providing the services detailed herein and each team members' qualifications. A resume of each individual, including education, experience, and any other pertinent information, shall be included for each Proposal team member to be assigned to this contract. 2.3 Financial Capacity. Each Proposer shall arrange for Dun & Bradstreet to submit a Supplier Qualification Report (SQR) directly to the Procurement Contact named herein. No proposal will be considered without receipt, by the City, of the SQR directly from Dun & Bradstreet. The cost of the preparation of the SQR shall be the responsibility of the Proposer. The Proposer shall request the SQR report from D&B at: https:ll supplierportal.dnb.comlwebappl wcs lstoreslservlet/SupplierPortal?storeld=11696 Proposers are responsible for the accuracy of the information contained in its SQR. It is highly recommended that each Proposer review the information contained in its SQR for accuracy prior to submittal to the City and RFP 2015-146-YG Page 10 m MIAMI BEACH as early as possible in the solicitation process. For assistance with any portion of the SQR submittal process, contact Dun &Bradstreet at 800-424-2495. TAB 3 Scope of Services Proposed Submit detailed information addressing how Proposer will achieve each portion of the scope of services and technical requirements outlined in Appendix C, Minimum Requirements and Specifications. Responses shall be in sufficient detail and include supporting documentation, as applicable, which will allow the Evaluation Committee to complete a full review and score the proposed scope of services. TAB 4 Approach and Methodology Submit detailed information on how Proposer plans to accomplish the required scope of services, including detailed information, as applicable, which addresses, but need not be limited to: use of innovative technology, training received by attendants, communication protocols, and retaining sufficient personnel to meet the City's needs. TAB 5 Public Benefit Submit detailed information on how proposer will provide value-added services or public benefits related to the scope of this RFP proposed by the proposer. Public benefit(s) to the City which may include, without limitation, benefits to residents, benefits in support of the City's educational compact with Miami Dade Public Schools, and/or such other City public benefits and/or services as the City Manager may, in his reasonable judgment and discretion, from time to time, require. TAB 6 Cost Proposal Submit a completed Cost Proposal Form (Appendix E). Note: After proposal submittal, the City reserves the right to require additional information from Proposers (or Proposer team members or sub-consultants) to determine: qualifications (including, but not limited to, litigation history, regulatory action, or additional references); and financial capability (including, but not limited to, annual reviewed/audited financial statements with the auditors notes for each of their last two complete fiscal years). RFP 2015-146-YG Page 11 P. MIAMI BEACH SECTION 0400 PROPOSAL EVALUATION 1. Evaluation Committee. An Evaluation Committee, appointed by the City Manager, shall meet to evaluate each Proposal in accordance with the requirements set forth in the solicitation. If further information is desired, Proposers may be requested to make additional written submissions of a clarifying nature or oral presentations to the Evaluation Committee. The evaluation of proposals will proceed in a two-step process as noted below. It is important to note that the Evaluation Committee will score the qualitative portions of the proposals only. The Evaluation Committee does not make an award recommendation to the City Manager. The results of Step 1 & Step 2 Evaluations will be forwarded to the City Manager who will utilize the results to make a recommendation to the City Commission. 2. Step 1 Evaluation. The first step will consist of the qualitative criteria listed below to be considered by the Evaluation Committee. The second step will consist of quantitative criteria established below to be added to the Evaluation Committee results by the Department of Procurement Management. An Evaluation Committee, appointed by the City Manager, shall meet to evaluate each Proposal in accordance with the qualifications criteria established below for Step 1, Qualitative Criteria. In doing so, the Evaluation Committee may: • review and score all proposals received, with or without conducting interview sessions; or • review all proposals received and short-list one or more Proposers to be further considered during subsequent interview session(s) (using the same criteria). Step 1 Qualitative Criteria Maximum Points Proposer Experience and Qualifications,including Financial Capability 35 Scope of Services Proposed 20 Approach and Methodology 20 Public Benefit 15 TOTAL AVAILABLE;STEP 1 POINTS 90 3. Step 2 Evaluation. Following the results of Step 1 Evaluation of qualitative criteria, the Proposers may receive additional quantitative criteria points to be added by the Department of Procurement Management to those points earned in Step 1, as follows. Step 2-Quantitative Criteria Cost Proposal 10 Veterans Preference 5 TOTAL AVAILABLE STEP 2 POINTS 15 4. Cost Proposal Evaluation. The cost proposal points shall be developed in accordance with the following formula: Sample Objective Formula for Cost Vendor Vendor Example Maximum Formula for Calculating Points Total Cost Allowable Points (lowest cost I cost of proposal Points Proposal (Points noted are for being evaluated X maximum Awarded illustrative purposes only. allowable points=awarded Actual points are noted above.) points) Round to Vendor A $100.00 25 $1001$100 X 10=10 10 Vendor B $150.00 25 $1001$150X10=6 6 Vendor C $200.00 25 $1001$200X10=5 5 RFP 2015-146-YG Page 12 P. MIAMI BEACH 5. Determination of Final Ranking. At the conclusion of the Evaluation Committee Step 1 scoring, Step 2 Points will be added to each evaluation committee member's scores by the Department of Procurement Management. Step 1 and 2 scores will be converted to rankings in accordance with the example below: Proposer A Proposer B Proposer C Step 1 Points 82 76 80 Step 2 Points 25 16 13 Committee Total 107 92 93 Member 1 Rank 1 3 2 Step 1 Points 79 85 72 Step 2 Points 25 16 13 Committee Total 104 101 85 Member 2 Rank 1 2 3 Step 1 Points 80 74 66 Step 2 Points 25 16 13 Committee Total 105 90 79 Member 2 Rank 1 2 3 Low Aggregate Score 3 7 8 Final Ranking* 1 2 3 * Final Ranking is presented to the City Manager for further due diligence and recommendation to the City Commission. Final Ranking does not constitute an award recommendation until such time as the City Manager has made his recommendation to the City Commission, which may be different than final ranking results. RFP 2015-146-YG Page 13 APPENDIX A m MIAMI BEACH Proposal Certification , Questionnaire & Requirements Affidavit 2015- 1 46-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES PROCUREMENT DEPARTMENT 1700 Convention Center Drive Miami Beach, Florida 33139 RFP 2015-146-YG Page 14 Solicitation No: Solicitation Title: 2015-146-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES Procurement Contact: Tel: Email: Yusbel Gonzalez 305.673.7000 x 6230 yusbelgonzalez @miamibeachfl.gov PROPOSAL CERTIFICATION, QUESTIONNAIRE & REQUIREMENTS AFFIDAVIT Purpose: The purpose of this Proposal Certification, Questionnaire and Requirements Affidavit Form is to inform prospective Proposers of certain solicitation and contractual requirements, and to collect necessary information from Proposers in order that certain portions of responsiveness, responsibility and other determining factors and compliance with requirements may be evaluated. This Proposal Certification, Questionnaire and Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully completed and executed. General Proposer Information. FIRM NAME: No of Years in Business: No of Years in Business Locally: No.of Employees: OTHER NAME(S)PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS: FIRM PRIMARY ADDRESS(HEADQUARTERS): CITY: STATE: ZIP CODE: TELEPHONE NO.: TOLL FREE NO.: FAX NO.: FIRM LOCAL ADDRESS: CITY: STATE: ZIP CODE: PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT: ACCOUNT REP TELEPHONE NO.: ACCOUNT REP TOLL FREE NO.: ACCOUNT REP EMAIL: FEDERAL TAX IDENTIFICATION NO.: The City reserves the right to seek additional information from Proposer or other source(s), including but not limited to: any firm or principal information, applicable licensure, resumes of relevant individuals, client information, financial information, or any information the City deems necessary to evaluate the capacity of the Proposer to perform in accordance with contract requirements. RFP 2015-146-YG Page 15 1. Veteran Owned Business.Is Proposer claiming a veteran owned business status? YES NO SUBMITTAL REQUIREMENT: Proposers claiming veteran owned business status shall submit a documentation proving that firm is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States federal City,as required pursuant to ordinance 2011-3748. 2. Conflict Of Interest.All Proposers must disclose,in their Proposal,the name(s)of any officer,director, agent,or immediate family member (spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all Proposers must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates. SUBMITTAL REQUIREMENT: Proposers must disclose the name(s) of any officer, director, agent, or immediate family member (spouse, parent,sibling,and child)who is also an employee of the City of Miami Beach. Proposers must also disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates 3. References&Past Performance. Proposer shall submit at least three(3)references for whom the Proposer has completed work similar in size and nature as the work referenced in solicitation. SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) Firm Name, 2) Contact 9 q ) ) Individual Name&Title,3)Address,4)Telephone,5)Contact's Email and 6)Narrative on Scope of Services Provided. 4. Litigation History. Proposer shall submit a statement of any litigation or regulatory action that has been filed against your firm(s) in the last five years. If an action has been filed, state and describe the litigation or regulatory action filed, and identify the court or agency before which the action was instituted, the applicable case or file number, and the status or disposition for such reported action. If no litigation or regulatory action has been filed against your firm(s), provide a statement to that effect. If No litigation or regulatory action has been filed against your firm(s),please provide a statement to that effect.Truthful and complete answers to this question may not necessarily disqualify a firm from consideration but will be a factor in the selection process. Untruthful,misleading or false answers to this question shall result in the disqualification of the firm for this project. SUBMITTAL REQUIREMENT: Proposer shall submit history of litigation or regulatory action filed against proposer, or any proposer team member firm,in the past 5 years. If Proposer has no litigation history or regulatory action in the past 5 years,submit a statement accordingly. 5. Suspension,Debarment or Contract Cancellation.Has Proposer ever been debarred,suspended or other legal violation,or had a contract cancelled due to non-performance by an ublic sector agency? YES NO SUBMITTAL REQUIREMENT: If answer to above is "YES," Proposer shall submit a statement detailing the reasons that led to action(s). 6. Vendor Campaign Contributions. Proposers are expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code, including a prohibition against any vendor giving a campaign contribution directly or indirectly to a candidate, or to the campaign committee of a candidate, for the offices of mayor or commissioner. Proposers shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with, and shall be subject to any and all sanctions, as prescribed therein, including disqualification of their Proposals, in the event of such non-compliance. A fine of up to$500.00 shall be imposed on every person who violates this section. Each act of giving or depositing a contribution in violation of this section shall constitute a separate violation. "Vendor" shall include natural persons and/or entities who hold a controlling financial interest in a vendor entity. The term "controlling financial interest"shall mean the ownership,directly or indirectly,of ten percent or more of the outstanding capital stock in any corporation or a direct or indirect interest of ten percent or more in a firm. SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities (to which the definition of vendor as defined above may apply), including your sub-consultants), who has contributed to the campaign either directly or indirectly, of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. RFP 2015-146-YG Page 16 r 7. Code of Business Ethics. Pursuant to City Resolution No.2000-23879, each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics("Code")and submit that Code to the Procurement Division with its proposal/response or within five (5) days upon receipt of request. The Code shall, at a minimum, require the Proposer, to comply with all applicable Cityal rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business Ethics, Proposer may submit a statement indicating that it will adopt,as required in the ordinance, the City of Miami Beach Code of Ethics,available at www.miamibeachfl.gov/procurement/. 8. Living Wage. Pursuant to Section 2-408 of the Miami Beach City Code, as same may be amended from time to time, Proposers shall be required to pay all employees who provide services pursuant to this Agreement,the hourly living wage rates listed below: The City Commission approved Ordinance 2014-3897 on September 30, 2014 increasing the living wage rate to $13.31/hourly without health benefits or$11.62/hourly with health benefits with an effective date of January 1,2015. The living wage rate and health care benefits rate may, by Resolution of the City Commission be indexed annually for inflation using the Consumer Price Index for all Urban Consumers(CPI-U)Miami/Ft. Lauderdale, issued by the U.S. Department of Labor's Bureau of Labor Statistics. Notwithstanding the preceding,no annual index shall exceed three percent(3%).The City may also,by resolution, elect not to index the living wage rate in any particular year, if it determines it would not be fiscally sound to implement same(in a particular year). Proposers'failure to comply with this provision shall be deemed a material breach under this proposal, under which the City may, at its sole option, immediately deem said Proposer as non-responsive, and may further subject Proposer to additional penalties and fines, as provided in the City's Living Wage Ordinance, as amended. Further information on the Living Wage requirement is available at www.miamibeachfl.gov/procurement/. SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees to the living wage requirement. 9. Equal Benefits for Employees with Spouses and Employees with Domestic Partners.When awarding competitively solicited contracts valued at over$100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more calendar work weeks, the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach, who are awarded a contract pursuant to competitive proposals, to provide"Equal Benefits"to their employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach, Florida;and the Contractor's employees located in the United States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of Miami Beach. A. Does your company provide or offer access to any benefits to employees with spouses or to spouses of employees? YES NO B. Does your company provide or offer access to any benefits to employees with(same or opposite sex)domestic partners*or to domestic partners of employees? YES NO RFP 2015-146-YG Page 17 r C. Please check all benefits that apply to your answers above and list in the"other"section any additional benefits not already specified. Note: some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement leave;other benefits are provided directly to the spouse or domestic partner,such as medical insurance. BENEFIT Firm Provides for Firm Provides for Firm does not Employees with Employees with Provide Benefit Spouses Domestic Partners Health Sick Leave Family Medical Leave Bereavement Leave If Proposer cannot offer a benefit to domestic partners because of reasons outside your control, (e.g., there are no insurance providers in your area willing to offer domestic partner coverage) you may be eligible for Reasonable Measures compliance. To comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application (attached)with all necessary documentation.Your Reasonable Measures Application will be reviewed for consideration by the City Manager, or his designee. Approval is not guaranteed and the City Manager's decision is final. Further information on the Equal Benefits requirement is available at www.miamibeachfl.gov/procurement/. 10. Public Entity Crimes.Section 287.133(2)(a), Florida Statutes,as currently enacted or as amended from time to time,states that a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal, proposal, or reply on a contract to provide any goods or services to a public entity; may not submit a proposal, proposal,or reply on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals, proposals, or replies on leases of real property to a public entity; may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months following the date of being placed on the convicted vendor list. SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees with the requirements of Section 287.133, Florida Statutes,and certifies it has not been placed on convicted vendor list. 11. Acknowledgement of Addendum. After issuance of solicitation, the City may release one or more addendum to the solicitation which may provide additional information to Proposers or alter solicitation requirements. The City will strive to reach every Proposer having received solicitation through the City's e-procurement system, PublicPurchase.com. However, Proposers are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation.This Acknowledgement of Addendum section certifies that the Proposer has received all addendum released by the City pursuant to this solicitation. Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. Initial to Confirm Initial to Confirm Initial to Confirm Receipt Receipt Receipt Addendum 1 Addendum 6 Addendum 11 Addendum 2 Addendum 7 Addendum 12 Addendum 3 Addendum 8 Addendum 13 Addendum 4 Addendum 9 Addendum 14 Addendum 5 Addendum 10 Addendum 15 If additional confirmation of addendum is required,submit under separate cover. RFP 2015-146-YG Page 18 r DISCLOSURE AND DISCLAIMER SECTION The solicitation referenced herein is being furnished to the recipient by the City of Miami Beach (the"City")for the recipient's convenience. Any action taken by the City in response to Proposals made pursuant to this solicitation, or in making any award, or in failing or refusing to make any award pursuant to such Proposals, or in cancelling awards, or in withdrawing or cancelling this solicitation, either before or after issuance of an award,shall be without any liability or obligation on the part of the City. In its sole discretion, the City may withdraw the solicitation either before or after receiving proposals, may accept or reject proposals, and may accept proposals which deviate from the solicitation, as it deems appropriate and in its best interest. In its sole discretion, the City may determine the qualifications and acceptability of any party or parties submitting Proposals in response to this solicitation. Following submission of a Bid or Proposal, the applicant agrees to deliver such further details, information and assurances, including financial and disclosure data, relating to the Proposal and the applicant including, without limitation, the applicant's affiliates, officers, directors,shareholders, partners and employees,as requested by the City in its discretion. The information contained herein is provided solely for the convenience of prospective Proposers. It is the responsibility of the recipient to assure itself that information contained herein is accurate and complete.The City does not provide any assurances as to the accuracy of any information in this solicitation. Any reliance on these contents,or on any permitted communications with City officials, shall be at the recipient's own risk. Proposers should rely exclusively on their own investigations, interpretations, and analyses.The solicitation is being provided by the City without any warranty or representation, express or implied, as to its content, its accuracy, or its completeness. No warranty or representation is made by the City or its agents that any Proposal conforming to these requirements will be selected for consideration,negotiation,or approval. The City shall have no obligation or liability with respect to this solicitation,the selection and the award process,or whether any award will be made.Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer, is totally relying on this Disclosure and Disclaimer, and agrees to be bound by the terms hereof.Any Proposals submitted to the City pursuant to this solicitation are submitted at the sole risk and responsibility of the party submitting such Proposal. This solicitation is made subject to correction of errors, omissions, or withdrawal from the market without notice. Information is for guidance only,and does not constitute all or any part of an agreement. The City and all Proposers will be bound only as, if and when a Proposal (or Proposals), as same may be modified, and the applicable definitive agreements pertaining thereto, are approved and executed by the parties, and then only pursuant to the terms of the definitive agreements executed among the parties.Any response to this solicitation may be accepted or rejected by the City for any reason, or for no reason,without any resultant liability to the City. The City is governed by the City-in-the-Sunshine Law,and all Proposals and supporting documents shall be subject to disclosure as required by such law. All Proposals shall be submitted in sealed proposal form and shall remain confidential to the extent permitted by Florida Statutes, until the date and time selected for opening the responses. At that time, all documents received by the City shall become public records. Proposers are expected to make all disclosures and declarations as requested in this solicitation. By submission of a Proposal,the Proposer acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate to substantiate or supplement information contained in the Proposal,and authorizes the release to the City of any and all information sought in such inquiry or investigation. Each Proposer certifies that the information contained in the Proposal is true, accurate and complete, to the best of its knowledge, information,and belief. Notwithstanding the foregoing or anything contained in the solicitation,all Proposers agree that in the event of a final unappealable judgment by a court of competent jurisdiction which imposes on the City any liability arising out of this solicitation, or any response thereto, or any action or inaction by the City with respect thereto, such liability shall be limited to$10,000.00 as agreed-upon and liquidated damages. The previous sentence, however, shall not be construed to circumvent any of the other provisions of this Disclosure and Disclaimer which imposes no liability on the City. In the event of any differences in language between this Disclosure and Disclaimer and the balance of the solicitation, it is understood that the provisions of this Disclosure and Disclaimer shall always govern. The solicitation and any disputes arising from the solicitation shall be governed by and construed in accordance with the laws of the State of Florida. RFP 2015-146-YG Page 19 PROPOSER CERTIFICATION I hereby certify that: I, as an authorized agent of the Proposer, am submitting the following information as my firm's proposal; Proposer agrees to complete and unconditional acceptance of the terms and conditions of this document, inclusive of this solicitation, all attachments, exhibits and appendices and the contents of any Addenda released hereto, and the Disclosure and Disclaimer Statement; Proposer agrees to be bound to any and all specifications, terms and conditions contained in the solicitation, and any released Addenda and understand that the following are requirements of this solicitation and failure to comply will result in disqualification of proposal submitted; Proposer has not divulged, discussed, or compared the proposal with other Proposers and has not colluded with any other Proposer or party to any other proposal; Proposer acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws; all responses, data and information contained in this proposal, inclusive of the Proposal Certification, Questionnaire and Requirements Affidavit are true and accurate. Name of Proposer's Authorized Representative: Title of Proposer's Authorized Representative: Signature of Proposers Authorized Representative: Date: State of ) On this day of , 20_,personally appeared before me who County of ) stated that (s)he is the of , a corporation, and that the instrument was signed in behalf of the said corporation by authority of its board of directors and acknowledged said instrument to be its voluntary act and deed. Before me: Notary Public for the State of My Commission Expires: RFP 2015-146-YG Page 20 APPENDIX B MIAMI B EAC H " No Bid " F 2015- 1 46-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES PROCUREMENT DEPARTMENT 1700 Convention Center Drive Miami Beach, Florida 33139 Note: It is important for those vendors who have received notification of this solicitation but have decided not to respond, to complete and submit the attached "Statement of No Bid." The "Statement of No Bid" provides the City with information on how to improve the solicitation process. Failure to submit a "Statement of No Bid" may result in not being notified of future solicitations by the City. RFP 2015-146-YG Page 21 Statement of No Bid WE HAVE ELECTED NOT TO SUBMIT A PROPOSAL AT THIS TIME FOR REASON(S) CHECKED AND/OR INDICATED BELOW: Workload does not allow us to proposal Insufficient time to respond Specifications unclear or too restrictive Unable to meet specifications Unable to meet service requirements Unable to meet insurance requirements Do not offer this product/service OTHER (Please specify) We do_do not_want to be retained on your mailing list for future proposals of this type product and/or service. Signature: Title: Legal Company Name: Note: Failure to respond, either by submitting a proposal or this completed form, may result in your company being removed from our vendors list. PLEASE RETURN TO: CITY OF MIAMI BEACH PROCUREMENT DEPARTMENT ATTN: Yusbel Gonzalez RFP PROPOSAL #2015-146-YG 1700 Convention Center Drive MIAMI BEACH, FL 33139 RFP-2015-146-YG Page 22 APPENDIX C m MIAMI BEACH Minimum Requirements & Specifications 2015- 143-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES PROCUREMENT DEPARTMENT 1700 Convention Center Drive Miami Beach, Florida 33139 • RFP-2015-146-YG Page 23 APPENDIX C Cl. Minimum Requirements. The minimum Eligibility Requirements for this solicitation are listed below. Proposer shall submit detailed verifiable information affirmatively documenting compliance with each minimum requirement. Proposers that fail to comply with minimum requirements will be deemed non-responsive and will not be considered. 1. Proposer shall maintain commercial office within Miami-Dade, Palm Beach, Broward or Monroe Counties. SUBMITTAL REQUIREMENT: Submit the business tax receipt or occupational license for the Proposer's location which complies with this requirement. 2. Proposers shall have been awarded at least three(3)contracts of similar scope and size within the last five (5) years. Similar size and scope may include municipal parking Departments, parking authorities, and/or parking systems, including colleges/universities; and/or hospitals. SUBMITTAL REQUIREMENT: For each of the three (3) required contracts, submit: the name of the awarding agency, agency contact person, address, telephone number, email address, and summary of scope of services provided. C2.Statement of Work Required. The successful Proposer shall be responsible for the following: 1. Providing trained and uniformed parking attendants at each of the designated parking facilities below, Monday through Sunday, including holidays and during special events. The parking facilities are located at: • G1 -7th Street/Collins Avenue • G2- 12th Street/Drexel Avenue • G3- 13th Street/Collins Avenue • G4- 16th Street/Collins Avenue • G5- 17th Street Garage • G6-42nd Street Garage • G7- 18th and Meridian (City Hall Garage) • G8-5th Street and Alton Garage • G9-Pennsylvania Avenue Garage • G10-Sunset Harbor Garage • Multiple municipal surface parking lots, including during special events and/or seasonally. 2. Proposer's parking Attendants I must: A. Collect parking fees,validate tickets, and perform related duties. B. Provide financial and ticket reports at the conclusion of each shift. C. Submit all monies representative of the shift's activity to the shift/facility Attendant II's, and assist in the recordation and deposit of the daily shift cash receipts. D. Maintain a clean work area, including the adjacent booth area and access control equipment. Each shift shall be responsible to maintain the fee computer as to cleanliness,dust, and appropriate use. E. Provide directions and general information to the public. F. Maintain a neat, well-groomed appearance at all times. RFP 2015-146-YG Page 24 G. Maintain a friendly,courteous and service-oriented attitude at all times. H. Consistently demonstrate the ability to communicate effectively in the English language with the general public,supervisors, and City management. Be qualified to complete all required cash and ticket reports to ensure the accurate and complete recordation of such reports. Demonstrate ability to add, subtract, multiply, and divide in a consistent and accurate manner. J. Be familiar with City parking policies pertinent to: • Monthly Parking Program • City Decals and Permit Parkers • Special Event Parking • Hotel Hang-Tag Program; and • Any other programs implemented by the City K. Be familiar with the location, hours of operation, and rates of all City parking facilities. L. Trained in operating the City's gated parking revenue control equipment and related mobile applications. M. Perform all other related duties as assigned by the City. 3. Proposer shall provide and require its employees to wear a uniform: A. Sport/polo shirt or collared shirt(no t-shirts), dark pants,shorts or skirt. B. The firm's employees will be issued official City of Miami Beach photo identifications and these shall be required to be worn daily as part of the employee's official uniform. C. The Proposer must include its name on the badge or uniform. D. The City reserves the right of final approval of the uniform selected by the Proposer. 4. Proposer will provide Attendants II as requested by the City. 5. Attendant II will perform the following duties, including all Attendant I duties, as required: A. Attendance verification: Verify at the beginning of each shift that all booths are staffed. If personnel are absent or call in sick, it is the responsibility of the Attendant II to replace the Attendant I immediately. The Attendant II shall issue a bank for each Attendant I,whose duties are to cashier, per shift. B. Scheduling of shift locations and replacements for daily and weekly schedule and scheduling for vacations and emergencies. C. The shift shall serve as the City contact for any problems or questions during each shift. D. Provide required assistance to parking attendants during shift closeout procedures. Prepare all deposits for shift cash receipts. E. Perform the duties of a Parking Attendant I, when and if necessary. F. Assist in central monitoring station. G. Perform other related duties as requested by City staff. 6. Contractor shall use best efforts to transition employees of the existing service provider who choose to migrate to the Contractor. The City shall bear no responsibility for any transitioned employee. RFP 2015-146-YG Page 25 7. Proposer shall provide a full-time on-site Project Manager with experience handling the type of services requested by the City, who will have full authority to act on behalf of the firm. The Project Manager shall be scheduled at the sole and absolute discretion of the City and shall be available to respond to requests from the City, on an as needed basis, 24 hours a day/seven days a week. 8. All Contractor employees must report any facility maintenance issues, including but not limited to graffiti; light bulb replacement; restriping; signage; etc. that needs to be addressed. 9. Contractor shall schedule monthly performance meetings with City management to review performance issues. 10. Contractor shall notify the City immediately upon any change in its contractor management team that impacts services to the City. A minimum of two (2) contract representative names must remain on file with the City at all times. 11. Contractor shall respond to any complaint received from the general public or the City Administration, in writing,within 24 hours of receipt of complaint. 12. All training is the sole responsibility of the Contractor. Contractor will provide written rules of conduct for its personnel,which must be approved by the City's Parking Director. 13. Contractor must provide a Facilities Operation Manual to each employee and a permanent manual containing standard operating procedures shall be stored in each cashier booth and central facility office. 14. Smoking,eating, and/or mobile phone use on the job is strictly prohibited. 15. Contractor must supply a $100.00 bank for each shift at each facility. The $100.00 bank shall consist of sufficient variety of currency and/or coin to properly provide change. The City reserves the right to alter the composition of the$100 bank; however, typically, eighty (80)one-dollar bills and two(2)rolls of quarters will be required. 16. Contractor shall be responsible for all pay-on-foot stations, including but not limited to: providing all funds necessary for replenishing all cash for change bins (two bins totaling $2,500 per pay on foot station is required); balancing all transactions at all pay-on-foot stations at applicable facilities; and performing all other related duties pertaining to pay- on-foot stations, as assigned by the City. Contractor must have sufficient cash on hand to ensure that at no time any pay-on-foot stations are depleted of change (smaller bill denominations). Contractor shall use best efforts to keep all pay on foot stations operational at all times including, but not limited to, minor repairs such as misread tickets; bill jams; receipt rolls,etc. 17. Contractor shall be responsible for any cash shortages or missing tickets. Missing tickets shall be calculated at the maximum daily parking rate. All shortages shall be delivered to the City of Miami Beach Parking Department,c/o the Finance Manager, within 72 hours of notice of the shortage by the City. 18. Contractor shall provide continuous and on-going procedural and equipment training to its employees. Proposer shall provide a roster of all trained employees to the City. i n RFP 2015-146-YG Page 26 Employees receiving training at the City's parking facilities must be scheduled to work at City parking facilities. Under no circumstances is the Proposer to train employees at City parking facilities and relocate the employee to another contract or client for any period of time without the prior written consent of the City. 19. Contractor shall provide sufficient vehicles 2015 or newer, (in such number as reasonably determined by the City) for its employees to ensure the effective and efficient transport of attendants to assigned locations throughout all shifts. 20. Contractor shall perform a background check, in such manner as approved by the City,on all of its employees, as part of its employment process. Contractor may also be required to conduct other screening and/or investigative measures at the request of the City. The City has the right to refuse any personnel supplied by the firm. Any person employed by the successful Proposer whom the Parking Director, in sole and reasonable discretion, may deem temporarily or permanently incompetent or unfit to perform the work, shall be removed promptly from the job and such person shall not again be placed with the City. 21. Contractor shall include its audit and internal controls including, but not limited to, the following: code of conduct and a confirmation process; hiring and promoting of employees; continuous training;fair and balanced discipline; implementing and monitoring internal controls; having a strong and independent audit committee; and hiring effective internal auditors. The City reserves the right to require Proposer to conduct investigative measures, including audits, and/or surveillance, to ensure the integrity of the system and their employees. 22. Contractor shall provide samples of its standard monthly, quarterly, and annual, reporting forms. Said reporting may include, but is not limited to, any and all financial and/or operational reporting to the City, including invoicing;employee attendance;etc. 23. The City will at no time be responsible for any overtime payroll expense incurred by the Proposer unless the City authorizes said overtime in advance, in writing. B. MOST FAVORED CUSTOMER The successful proposer shall warrant and represent to the City that the prices, warranties, benefits and terms set forth in the resulting contract negotiated between Proposer and the City shall be at least equal to (or more favorable to) the City than the prices, warranties, benefits and terms now charged or offered by the firm, or that may be charged or offered during the term of the City contract for the same or substantially similar services as defined in the contract. If at a time during the Term of the City contract, the successful Proposer enters into another agreement on a basis that provides prices, warranties, benefits and terms more favorable than those provided the City hereunder,then the successful Proposer shall, within thirty(30) calendar days thereafter, notify the City of such fact and, regardless of whether such notice is sent by the successful Proposer or received by the successful Proposer or received by the City, the City contract shall be deemed to be automatically amended, effective retroactively to the effective date of the more favorable agreement, to provide the same prices, warranties, benefits and terms to the City; provided that the City shall have the right and option to decline to accept any such change, in which event such amendment shall be deemed null and void. RFP 2015-146-YG Page 27 C. PERFORMANCE STANDARDS 1. Uniforms/Name-tags: Proposer's employees must be in full uniform with their respective name-tag at the start of their shift. Failure to do so may result in a request to replace said employee with one in full uniform/name-tag. 2. Customer Service/Conduct: Employees must comport themselves in a respectful and courteous manner when addressing the public/customers. Conduct unbecoming shall include: smoking, eating, mobile phone use, rudeness, belligerence, hostility, quarrelsome, antagonistic, aggression, sarcasm, contempt, and mocking. All employees shall further refrain from smoking, eating, and/or drinking while on-duty. Complaints pertaining to customer service including, but not limited to, the behavior outlined above shall be immediately addressed by the firm. The City reserves the right, at its sole discretion, to determine if the employee is unfit or incompetent to perform the duties and may require the immediate removal of the employee and replacement with another within one(1) hour of said request. D. RESPONSIBILITY OF THE CITY The City shall be responsible for the following: 1. The City will provide a clean and safe workplace. 2. The City shall provide Contractor with a calendar of events at the City of Miami Beach Convention Center, The Fillmore at the Miami Beach Jackie Gleason, and New World Symphony. The City shall also provide Contractor with a copy of the City of Miami Beach annual calendar. 3. The City shall use reasonable business efforts to notify Proposer of any special events and their specific parking requirements at least one week (seven calendar days) prior to commencement of the event. 4. The City shall provide a comprehensive list of events requiring the staffing of surface parking lots. 5. The City shall be responsible for all preventive maintenance; regular maintenance; and repairs of all pay on foot stations. 6. The City shall provide a Parking Procedures Manual. RFP 2015-146-YG Page 28 APPENDIX D m MIAMIBEACH Special Conditions 2015- 1 46-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES PROCUREMENT DEPARTMENT 700 Convention Center Drive Miami Beach, Florida 33139 RFP 2015-1 J6-YG Page 29 1. TERM OF CONTRACT. The contract shall commence upon the date of notice of award and shall be effective for three (3) years. 2. OPTION TO RENEW. The City, through its City Manager, will have the option to extend for two (2) additional one-year periods subject to the availability of funds for succeeding fiscal years. Continuation of the contract beyond the initial period is a City prerogative; not a right of the bidder. This prerogative will be exercised only when such continuation is clearly in the best interest of the City. 3. PAYMENT FOR SERVICES RENDERED. The City shall pay the Contractor a management fee, the direct cost of labor, plus any authorized reimbursable expenses as indicated below. 1. Management Fee. The Proposer shall stipulate the management fee to be charged by the Contractor, on a monthly basis, to the City for the services rendered under any contract resulting from this RFP. a. Management Fee Inclusions. The following shall be included in the proposed Management Fee: profit and overhead costs; employee burdens other than those specifically included in Section 3.3.a; general and administrative expenses; office rent and utilities; telephone and internet service; employee training, including, but not limited to, customer service, and/or any other training, as required for employees to perform the duties and responsibilities of their corresponding employment positions; office supplies; general and administrative costs including, but not limited to, salaries, benefits and bonuses for office personnel and management; depreciation on equipment; licenses and permits; advertising; taxes; except the employer payroll responsibilities for Social Security and Medicaid Taxes, as described in Section 3.3.a.; insurances (see Appendix F) including, but no limited to, workmen's compensation; vehicle insurance, liability insurance, unemployment/re-employment health and life insurance; charitable and other contributions; travel, meals and entertainment; public relations, gifts, dues and memberships; any penalties, assessments or fines issued by any regulatory agency, court or governmental entity including the City; employee social functions; employees severance pay; fringe benefits not earned or accrued during the time of this agreement or while employee has worked for the operator in other facilities other than City facilities; charge-backs resulting from the failure to apply controls as described in the parking procedures manual; and any other cost riot included in the approved reimbursable list. b. Management Fee Adjustment. The proposed management fee shall remain constant for one (1) year from the contract's initial effective date. 60 days prior to each anniversary date of the contract, the Contractor may submit to the City a request for an adjustment to the preceding year's management fee for the subsequent year. Only request for increases based on a corresponding increase in the Consumers Price Index for the local urban market (CPI-U), as established by the United States Bureau of Labor Statistics will be considered. In the event that the City determines that the requested increase is unsubstantiated, the Contractor agrees to perform all duties at the then current RFP 2015-146-YG Page 30 cost terms. Requests for management fee adjustments shall be submitted to the City's Procurement Department. If the requested adjustment is approved by the City Manager, the Procurement Department will notify the Contractor in writing. • RFP 2015-146-YG Page 31 2. Direct Labor Costs. At the beginning of each contract year, or as modified during the year by the City with 72 hour notice to Contractor, the City will stipulate to Contractor the quantity and level (Attendant I or II) of personnel required at each facility. The number of Attendants I and II shall be determined by the City. For the agreed to personnel, the City shall reimburse the Contractor for direct labor costs as follows: a. Attendant I. The City shall reimburse the Contractor the cost of Attendant personnel, on an hourly basis worked, in accordance with the City's then current Living Wage rate. Should the Contractor choose to pay its employees an hourly rate higher than the City's then current Living Wage rate, the City will only be responsible for the applicable Living Wage rate. b. Attendant II. The City shall reimburse the Contractor the cost of Attendant II personnel, on an hourly basis worked, in accordance with the following formula: Attendant I Rate+ 5% =Attendant II Rate. 3. Reimbursable Expenses. The Contractor shall submit a proposed Reimbursable Expense Budget to the City 30 days prior to the commencement of each contract year. Prior to the commencement of each contract year, the Contractor and the City shall agree on a budget for reimbursable expenses. On a monthly basis, the successful proposer shall submit to the Parking Department a monthly expense report, certified by an officer of the operator and in the format specified by the City. This report will serve as a summary of the monthly reimbursable expenses, and as a monthly invoice. Only expenses for which proof of payment is provided shall be reimbursed. Only actual expenses shall be reimbursed; and, the use of estimates to substantiate monthly expenses will be prohibited.. a. Authorized Reimbursable Expenses. The following services are required and will be included as a reimbursable expense: i. Project Manager Annual Salary - Proposer shall provide a full-time on-site Project Manager with experience handling the type of services requested by the City, who will have full authority to act on behalf of the firm. The Project Manager shall be scheduled at the sole and absolute discretion of the City and shall be available to respond to requests from the City, on an as needed basis, 24 hours a day/seven days a week. Project Manager's salary shall be approved by the City and should be within the range of $55,000 to $65,000. ii. Employer responsibility portion of Social Security and Medicare taxes paid by the contractor from wages paid to the Project Manager, Attendants I and Attendants II assigned and working at the City under this contract. These must be itemized by employee. \I,_I _ _.- RFP 2015-146-YG Page 32 iv. Any training the City deems relevant and appropriate in its sole discretion. v. Motorist Assistance Program (MAP) which includes but is not limited to flat tire assistance/repair, lock-out; fuel; battery jump start, and/or towing of the vehicle to a service facility. vi. Cardio Pulmonary Resuscitation (CPR) Certification for all contract personnel. vii. Mystery Shopper Reporting - An independent third party to perform a minimum of ten (10) "Shopper" reports per month, system-wide. A sample "Shopper" survey must be included in the Firm's proposal. Shopper reports must specify that these are actual customers and must be documented visits to one of the facilities where labor is provided. Telephone calls for information or visits/interaction with city staff is not permitted. viii. Other expenses requested by the City for items not included in the management fee, including (but not limited to): uniforms; tools, equipment, and dedicated vehicle (2015 or newer); gas and maintenance for dedicated vehicle; signs. 4. ADDITIONAL SERVICES. Services not specifically identified in this request may be added to, or deleted from, any resultant contract upon successful negotiations and mutual consent of the contracting parties, and approval by the City Manager. 5. PROTECTION OF PROPERTY. The Successful Contractor will at all times guard against damage to or loss of property belonging to the City of Miami Beach. It is the responsibility of the Successful Contractor to replace or repair any property lost or damaged by any of its employees. The City of Miami Beach may withhold payment or make such deductions as it might deem necessary to ensure reimbursement for loss or damage to property through negligence of the Successful Contractor, its employees or agents. 6. CONTINUITY OF SERVICES. (a)The Contractor recognizes that the services under this contract are vital to the City and must be continued without interruption and that, upon contract expiration, a successor, either the City or another contractor, may continue them. The Contractor agrees to (1) furnish phase-in training and (2) exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor. (b)The Contractor shall, upon the Contracting Officer's written notice, (1) furnish phase-in, phase-out services for up to 90 days after this contract expires and (2) negotiate in good faith a plan with a successor to determine the nature and extent of phase-in, phase-out services required. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan, and shall be subject to the Contracting Officer's approval. The Contractor shall provide sufficient experienced personnel during the phase-in, phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency. RFP 2015-146-YG Page 33 (c) The Contractor shall allow as many personnel as practicable to remain on the job to help the successor maintain the continuity and consistency of the services required by this contract. The Contractor also shall disclose necessary personnel records and allow the successor to conduct on-site interviews with these employees. If selected employees are agreeable to the change, the Contractor shall release them to the successor at the contract transition date mandated by the City. 7. THIRD PARTY FIDELITY BOND. Third Party Fidelity Bond in the amount of$500,000.00 will be required of the Successful Proposer. The Fidelity Bond shall be renewable annually and on the options. The form of the bond shall be approved by the City Attorney and shall be a corporate surety bond company licensed to do business in the State of Florida. The City of Miami Beach must be included as the oblige for this bond. RFP 2015-146-YG Page 34 1 APPENDIX E m MIAMIBEACH Cost Proposal Form 2015- 1 46-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES PROCUREMENT DIVISION 700 Convention Center Drive Miami Beach, Florida 33139 RFP 2015-146-YG Page 35 APPENDIX E COST PROPOSAL FORM Failure to submit Appendix E,Cost Proposal Form, in its entirety and fully executed by the deadline established for the receipt of proposals will result in proposal being deemed non-responsive and being rejected. Proposer affirms that the prices stated on this form represents the entire cost of the items,except as otherwise allowed in this RFP, in full accordance with the requirements of this RFP, inclusive of its terms, conditions, specifications and other requirements stated herein, and that no claim will be made on account of any increase in wage scales, material prices, delivery delays,taxes, insurance, cost indexes or any other unless a cost escalation provision is allowed herein and has been exercised by the City Manager in advance. This Cost Proposal Form shall be completed mechanically or, if manually, in ink. Proposal Tender Form completed in pencil shall be deemed non-responsive. All corrections shall be initialed. MANAGEMENT FEE PROPOSAL Total Item Description Quantity U I M Unit Cost (Quantity_X_Unit_Cost) 1 Management Fee Monthly Rate 12 Months $ $ TOTAL* $ *The Total Cost shall be utilized to allocate Cost Points in the Evaluation of Proposals. Proposer's Affirmation Company: Authorized Representative: Address: Telephone: Email: Authorized Representative's Signature: RFP 2015-146-YG Page 36 APPENDIX F • m MIAMI BEACH • • • • Insurance Requirements 201.5- 146-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES PROCUREMENT DIVISION 1700 Convention Center Drive Miami Beath, Florida 33139 . • • RFP 2015-146-YG Page 37 AidAtol BEACH INSURANCE REQUIREMENTS The Provider shall furnish to the Department of Procurement, City of Miami Beach, 1700 Convention Center Drive, 3rd Floor, Miami, Florida 33139, Certificate(s) of Insurance which indicate that insurance coverage has been obtained which meets the requirements as outlined below: A. Worker's Compensation Insurance for all employees of the vendor as required by Florida Statute 440. B. Commercial General Liability Insurance on a comprehensive basis, including Personal Injury Liability, Products/Completed Operations, in an amount not less than $1,000,000 combined single limit per occurrence for bodily injury and property damage. City of Miami Beach must be shown as an additional insured with respect to this coverage. C. Automobile Liability Insurance covering all owned, non-owned and hired vehicles used in connection with the work, in an amount not less than $1,000,000 combined single limit per occurrence for bodily injury and property damage. All insurance policies required above shall be issued by companies authorized to do business under the laws of the State of Florida, with the following qualifications: The company must be rated no less than "A" as to management, and no less than "Class VII" as to financial strength, by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent, subject to the approval of the City Risk Management Division. or The company must hold a valid Florida Certificate of Authority as shown in the latest "List of All Insurance Companies Authorized or Approved to Do Business in Florida" issued by the State of Florida Department of Insurance and are members of the Florida Guaranty Fund. Certificates will indicate no modification or change in insurance shall be made without thirty (30) days in advance notice to the certificate holder. CERTIFICATE HOLDER MUST READ: CITY OF MIAMI BEACH 1700 CONVENTION CENTER DRIVE 3RD FLOOR MIAMI BEACH, FL 33139 Compliance with the foregoing requirements shall not relieve the vendor of his liability and obligation under this section or under any other section of this agreement. RFP 2015-146-YG Page 38 Exhibit C LIST OF GARAGES AND LOTS COMPRISING THE PREMISES • G1 - 7th Street/Collins Avenue • G2 - 12th Street/Drexel Avenue • G3 - 13th Street/Collins Avenue • G4 - 16th Street/Collins Avenue • G5 - 17th Street Garage • G6 - 42nd Street Garage • G7 - 18th and Meridian (City Hall Garage) • G8 - 5th Street and Alton Garage • G9 - Pennsylvania Avenue Garage • G10 - Sunset Harbor Garage • Multiple municipal surface parking lots, including during special events and/or seasonally. 21 Exhibit D SERVICE SHOPPER FORM FOR CMB GARAGES Evaluation Criteria *Critical CS items with an asterisk(*) scoring a 1 will result in overall score of 1 for experience 1. Garage attendant first impression was 1-clean, 2-professional, 3-greeted with a smile, and 4-displayed appropriate behavior.* 5. All 4. Missing 1 3. Missing 2 2. Missing 3 1. Missing all 4, not acceptable or approachable 2. Service was prompt. Transaction time was quick and wait time for personal assistance by attendant was no longer than 10 minutes or schedule for a mutually convenient time.* 5. Extremely 4. Very 3. Prompt 2. Somewhat 1. Not prompt (less prompt (4 minutes) prompt prompt than 2 (2-3 minutes) (5-10 minutes) (10+minutes) minutes) 3. I was greeted in a courteous manner.* (Attendant greeted me with 1-sincere hello, 2- welcoming attitude, and 3-helpful) 5. All 4. Missing 1 3. Missing 2 2. Missing 3 1. Not acceptable- Attendant was rude 4. Employee responded to customer in a courteous manner following the philosophy that"the customer is not always right, but always deserves to be treated with respect.* 5. Extremely 4. Very 3. 2. 1. respectful/courteous respectful/courteou Respectful/courteou Somewha Ver s s t rude y rude 5. Employee provided accurate and understandable solutions/options (in English)to customer request or directed the customer to the appropriate person who may have knowledge in the subject matter. Employee appeared 5. Extremely 4. Very 3. 2. Somewhat 1. Not knowledgeabl knowledgeabl Knowledgeabl knowledgeabl knowledgeabl e/ e/ e/ e/not a or Understandabl understandabl Understandabl understandabl understandabl e e e e e 6. Employee had access to necessary tools to meet request and provided a receipt. Information and material to obtain answers and or services were readily available. 5. Extremely 4. Very 3. Satisfied 2. Somewhat 1. Not satisfied satisfied satisfied satisfied 7. I received the service/information required. (All of my questions or the entire service was provided concisely and accurately) Employee had a positive, helpful attitude, was efficient and followed through with request. Employee appeared to go the extra mile to assist me. 22 5. Extremely 4. Very 3. Satisfied 2. Somewhat 1. Not satisfied satisfied satisfied satisfied 8. The attendant said, "Thank You!"ending the conversation showing that they appreciated my business(Ex. Have a great day, enjoy your stay,we appreciate your business,we hope to see you soon.. 5. Said "Thank 4. Said "Thank 3. Said "Thank 2. Did not say 1. Not you" &genuine you" & you"/no "Thank you" & No acceptable/ pleasantry pleasantry pleasantry pleasantry rude 9.Attendant was wearing an appropriate clean uniform with nametag and/or ID, consistent with the contract requirements. 5. Extremely 4. Very 3.Appropriately 2. Somewhat 1. well dressed in well dressed inappropriately Inappropriately professional dressed dressed dressed and appropriate attire 10. The overall impression of my visit was positive. Satisfied with timeliness,completeness, and clarity of information and/or services received. Employee demonstrated professionalism and courtesy. 5. Extremely 4. Very 3. Positive 2. Somewhat 1. Not positive positive positive positive 23 ATTACHMENT A RESOLUTION COMMISSION ITEMS AND COMMISSION MEMORANDUM RESOLUTION NO. 2016-29320 A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, APPROVING AND AUTHORIZING THE ADMINISTRATION AND THE CITY ATTORNEY'S OFFICE TO FINALIZE THE AGREEMENT WITH SP PLUS CORPORATION, THE TOP RANKED PROPOSER PURSUANT TO REQUEST FOR PROPOSALS NO. 2015-146-YG (THE RFP) FOR PARKING ATTENDANTS FOR CITY PARKING GARAGES; AND FURTHER AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE THE FINAL AGREEMENT. WHEREAS, Request for Proposals No. 2015-146-YG was issued on April 21, 2015 with an opening date of July 10, 2015 (the RFP); and WHEREAS, a pre-proposal conference was held on April 27, 2015; and WHEREAS, the City received four (4) proposals from EYSA USA, LLC., LAZ Florida Parking, LLC., Republic Parking System, Inc., and SP Plus Corporation; and WHEREAS, on August 3, 2015, an Evaluation Committee appointed by the City Manager convened to consider all proposals; and WHEREAS, the Committee was provided an overview of the project, information relative to the City's Cone of Silence Ordinance and the Government Sunshine Law; general information on the scope of services, references, and a copy of the proposal; and engaged in a question and answer session after the presentation of each proposer; and WHEREAS, the Committee was instructed to score and rank the proposals pursuant to the evaluation criteria established in the RFP; and WHEREAS, the Committee's ranking of the firms was as follows: SP Plus Corporation, top-ranked; Republic Parking System, Inc., second highest ranked; LAZ Florida Parking, LLC, third highest ranked; and EYSA USA, LLC, fourth highest ranked; and WHEREAS, Republic Parking System, Inc. was deemed non-responsive to the RFP's Minimum Requirements; and WHEREAS, after reviewing all the submissions and the Evaluation Committee's rankings, the City Manager exercised his due diligence, and at the September 2, 2015 City Commission meeting, recommended that the Administration be authorized to enter into negotiations with SP Plus Corporation; and WHEREAS, on September 2, 2015, the Mayor and City Commission adopted Resolution No. 2015-29124, accepting the recommendation of the City Manager pertaining to the ranking of Proposals pursuant to the RFP and authorized the Administration to negotiate with the top- ranked proposer, SP Plus Corporation; and if not successful in negotiating with SP Plus Corporation, authorized the Administration to issue a new RFP; and WHEREAS, at the October 14, 2015 City Commission meeting, the Mayor and City Commission, by acclamation, rescinded Resolution No. 2015-29124, and authorized the Administration to enter into negotiations with SP Plus Corporation; and should the • Administration not be successful in negotiating an agreement with SP Plus Corporation, authorized the Administration to enter into negotiations with the second highest ranked responsive proposer, Laz Florida Parking, LLC; and further directed the Administration to present the final negotiated agreement for review and approval by the City Commission; and WHEREAS, negotiations with the highest ranked proposer, SP Plus Corporation, resulted in the reduction of the originally proposed management fee by a total of $30,276 annually, for a new negotiated annual management fee, in the amount of$417,000; and WHEREAS, the Administration was unable to negotiate with the second highest ranked proposer, Laz Florida Parking, LLC, because the City Commission only authorized such negotiations in the event negotiations with SP Plus Corporation were unsuccessful; and WHEREAS, the Authorization seeks approval to finalize the agreement with SP Plus Corporation based upon the negotiated management fee, subject to review and form approval by the City Attorney's office; and WHEREAS, the Administration recommends authorizing the Mayor and City Clerk to execute the final agreement. NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City Commission hereby approve and authorize the Administration and the City Attorney's Office to finalize the agreement with SP Plus Corporation, the top ranked proposer pursuant to Request for Proposals No. 2015-146-YG (the RFP) for Parking Attendants for City Parking Garages; and further authorize the Mayor and City Clerk to execute the final agreement. PASSED AND ADOPTED this 9 day of ifttrk 2016. • ATTEST: I 1 : . 41% R•FAEL E. GRAN 0' • 'CLE' 1 4 PHILIP /„ AYOR .Vot9 T:IAGENDA120161March1 y ocur-fnL e 2"J 1R-MFryfi f g Atte : s 'esolution GNT version 2 APPROVED AS TO -FORM &LANGUAGE FOAEXIICU, TION sv City Attorney T Dote • COMMISSION ITEM SUMMARY Condensed Title: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO REQUEST FOR PROPOSALS NO.2015-146-YG (THE RFP) FOR PARKING ATTENDANTS FOR CITY PARKING GARAGES. Key Intended Outcome Supported: Ensure Comprehensive Mobility Addressing All Modes Throughout The City Supporting Data (Surveys, Environmental Scan,etc: N/A Item Summary/Recommendation: On September 2, 2015, the Mayor and City Commission approved Resolution 2015-29124 accepting the recommendation of the City Manager pertaining to the ranking of proposals, pursuant to Request for Proposals No. 2015-146-YG(the RFP),for Parking Attendants for City Parking Garages,authorizing the Administration to enter into negotiations with the highest ranked proposer SP Plus Corporation;and if unsuccessful in negotiating an agreement with SP Plus,authorizing the Administration to issue a new RFP;and further authorizing the Mayor and City Clerk to execute an agreement upon conclusion of successful negotiations by the Administration. On October 14,2015,the Mayor and City Commission approved Resolution 2015-29184, rescinding Resolution No. 2015-29124, by acclamation, and accepting the recommendation of the City Manager pertaining to the ranking of proposals, pursuant to Request for Proposals No. 2015-146-YG(the RFP),for Parking Attendants for City Parking Garages; and authorizing the Administration to enter into negotiations with the highest ranked proposer, SP Plus Corporation; and if unsuccessful in negotiating an agreement with SP Plus, then authorizing the Administration to enter into negotiations with the second highest ranked responsive proposer, LAZ Florida Parking, LLC;and further requiring the administration to present the final negotiation agreement to the Mayor and City Commission for reviews and approval prior to execution. Staff has negotiated an additional reduction in the management fee from the cost proposal originally submitted by SP Plus, which was already the lowest responsive cost proposal received by the City at that time. Laz Florida Parking represented before the City Commission,on October 14,2015,that they would amend the management fee originally submitted in their proposal to the RFP to $400,000. However, the Administration is unable to negotiate with Laz Florida Parking, LLC, the second highest ranked proposer, because the City Commission only authorized such negotiations in the event negotiations with SP Plus Corporation were unsuccessful. While this representation was made on behalf of Laz Parking at the October 14,2015 meeting,the Administration is unable to determine specifics related to this representation. Additionally,as the City Commission may recall,the City released two(2)RFPs concurrently last fall—one for parking attendants (referenced herein) and another for parking meter collections. On October 14, 2015, in addition to authorizing the Administration to negotiate with SP Plus for an agreement for parking attendants, the City Commission approved negotiations with Laz Florida Parking for meter collection services.The Agreement with Laz Parking for meter collection services is in the process of being finalized. I believe it is in the City's best interest to not have both services concentrated in a single contractor. Both SP Plus and Laz Parking are reputable contractors well versed the delivery of the referenced services. However, in the event of an issue with either contractor,the City would benefit by having a second contractor already familiar with the City to offer the required services. RECOMMENDATION the City Manager recommends that the City Commission approve the Resolution authorizing the Administration and the City Attorney's to finalize the Agreement with SP Plus in a management fee amount not to exceed$417,000,as negotiated by the Administration; and to further authorize the Mayor and City Clerk to execute the final agreement. Advisory Board Recommendation: N/A Financial Information: The annual cost associated with the parking attendant services is subject to the funds availability approved through the City's budgeting process. Source of Funds: . Amount Account 1 OBPI Total Financial Impact Summary:The annual cost associated with the acquisition of background investigation services is subject to funds availability approved through the City's budgeting process. City Clerk's Office Legislative Tracking: I Alex Denis, Extension 6641 Sign-Offs: \ Department Director Assistant i ger City Mana•er AD SF KGB MT ./A..: JLM _ ~- T:\AGENDA\2016\March\Procurement\RFP 2015-146-YG Parking Attendan ity Parking Garages BAFO-Summary.dbc .I AM I BEAC H it AGENDA ITEM Al F DATE -41-- MIAMI BEACH City of Miami Beach, 1700 Convention Center Drive,Miami Beach, Florida 33139,www.miamibeachfl.gov COMMISSION MEMORANDUM TO: Mayor Philip Levine and Members the Cit • mission FROM: Jimmy L. Morales, City Manage DATE: March 9, 2016 SUBJECT: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO REQUEST FOR PROPOSALS NO. 2015-146-YG(THE RFP) FOR PARKING ATTENDANTS FOR CITY PARKING GARAGES.. ADMINISTRATION RECOMMENDATION Adopt the Resolution. KEY INTENDED OUTCOME SUPPORTED Ensure Comprehensive Mobility Addressing All Modes Throughout The City FUNDING The annual cost associated with the parking attendant services is subject to the funds availability approved through the City's budgeting process. BACKGROUND On May 5, 2011, the Mayor and City Commission awarded RFP 17-10/11 for Parking Attendants for City Parking Garages to SP Plus Municipal Services, a division of Standard Parking Corporation. The start date of the initial three (3) year term was August 16, 2011, and expired August 15, 2014. The first of two one (1) year renewal options with SP Plus Municipal Services was exercised and commenced on August 16, 2014 and will expire on August 15, 2015. On July 30, 2014, the Mayor and Commission considered and approved an item referring to the Finance and Citywide Projects Committee discussion on the management agreement with SP Plus Municipal Services, a division of Standard Parking Corporation, for parking attendants. Specifically, the referral requested a decision on: (1) not exercising the City's option to renew the agreement; and (2) extending the Agreement on a month-to-month basis; and (3) issuing a new RFP (Request for Proposals) for parking attendants for the City's parking garages. On February 2, 2015, the FCWPC discussed this item (Item No. 3 on the Agenda) and recommended the issuance of an RFP for Parking Attendants for the City's Parking System. The pursuit of a formal procurement process for Parking Attendants for the City's Parking System is anticipated to yield cost savings through a combination of reduced personnel costs and gated revenue control system technology enhancements, including a central monitoring station. On April 15, 2015, the City Commission approved the issuance of Request for Proposals (RFP) No. 2015-146-YG Parking Attendants for City Parking Garages. On April 21, 2015, the RFP was issued. RFP responses were due and received on July 10, 2015. The City received a total of four(4) proposals. Commission Memorandum—RFP 2015-146-YG for Parking Attendants for City Parking Garages March 9, 2016 Page 2 On September 2, 2015, the Mayor and City Commission approved Resolution 2015-29124; accepting the recommendation of the City Manager pertaining to the ranking of proposals, pursuant to Request for Proposals No. 2015-146-YG (the RFP), for Parking Attendants for City Parking Garages, authorizing the Administration to enter into negotiations with the highest ranked proposer SP Plus Corporation; and if unsuccessful in negotiating an agreement with SP Plus, authorizing the Administration to issue a new RFP; and further authorizing the Mayor and City Clerk to execute an agreement upon conclusion of successful negotiations by the Administration. On October 14, 2015, the Mayor and City Commission approved Resolution 2015-29184, rescinding Resolution No. 2015-29124, by acclamation, and accepting the recommendation of the City Manager pertaining to the ranking of proposals, pursuant to Request for Proposals No. 2015-146-YG (the RFP), for Parking Attendants for City Parking Garages; and authorizing the Administration to enter into negotiations with the highest ranked proposer, SP Plus Corporation; and if unsuccessful in negotiating an agreement with SP,Plus, then authorizing the Administration to enter into negotiations with the next highest ranked responsive proposer, LAZ Florida Parking, LLC; and further requiring the administration to present the final negotiation agreement to the Mayor and City Commission for reviews and approval prior to execution. As directed by the City Commission, negotiations have been ongoing with the highest ranked proposer, SP Plus Corporation. Said negotiations resulted in a reduction in the originally proposed Management Fee of $30,276 annually. The reduced annual Management Fee proposed by SP Plus Corporation is now$417,000. CITY MANAGER'S RECOMMENDATION As indicated herein, staff has negotiated an additional reduction in the management fee from the cost proposal originally submitted by SP Plus, which was already the lowest responsive cost proposal received by the City at that time. I recognize that Laz Florida Parking represented before the City Commission, on October 14, 2015, that they would amend the management fee originally submitted in their proposal to the RFP to $400,000. However, the Administration is unable to negotiate with Laz Florida Parking, LLC, the second highest ranked proposer, because the City Commission only authorized such negotiations in the event negotiations with SP Plus Corporation were unsuccessful. While this representation was made on behalf of Laz Parking at the October 14, 2015 meeting, the Administration is unable to determine specifics related to this representation. Additionally, as the City Commission may recall, the City released two (2) RFPs concurrently last fall — one for parking attendants (referenced herein) and another for parking meter collections. On October 14, 2015, in addition to authorizing the Administration to negotiate with SP Plus for an agreement for parking attendants, the City Commission approved negotiations with Laz Florida Parking for meter collection services. The Agreement with Laz Parking for meter collection services is in the process of being finalized. I b elieve it is in the City's best interest to not have both services concentrated in a single contractor. Both SP Plus and Laz Parking are reputable contractors well versed the delivery of the referenced services. However, in the event of an issue with either contractor, the City would benefit by having a second contractor already familiar with the City who would be able to step to offer the required services. Therefore, after considering the results of the rankings pursuant to the RFP, as well as subsequent negotiations and additional price reductions agreed to by SP Plus, I recommend that the City Commission approve the Resolution authorizing the Administration and the City Attorney's to finalize the Agreement with SP Plus in a management fee amount not to exceed $417,000 as negotiated by the Administration; and further authorize the Mayor and City Clerk to execute the final agreement. JLM/KGB/SF/AD/WG T:\AGENDA\2016\March\Procurement\RFP 2015-146-YG Parking Attendants -Memo REVISED 20150901.doc COMMISSION I I EM SUMMARY Condensed Title: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO REQUEST FOR PROPOSALS NO. 2015-146-YG(THE RFP) FOR PARKING ATTENDANTS FOR CITY PARKING GARAGES. Key Intended Outcome Supported: Ensure Comprehensive Mobility Addressing All Modes Throughout The City Supporting Data(Surveys, Environmental Scan,etc: N/A Item Summary/Recommendation: On September 2, 2015, the Mayor and City Commission approved Resolution 2015-29124 accepting the recommendation of the City Manager pertaining to the ranking of proposals, pursuant to Request for Proposals No. 2015-146-YG(the RFP),for Parking Attendants for City Parking Garages,authorizing the Administration to enter into negotiations with the highest ranked proposer SP Plus Corporation;and if unsuccessful in negotiating an agreement with SP Plus, authorizing the Administration to issue a new RFP;and further authorizing the Mayor and City Clerk to execute an agreement upon conclusion of successful negotiations by the Administration. On October 14,2015,the Mayor and City Commission approved Resolution 2015-29184,rescinding Resolution No. 2015-29124, by acclamation, and accepting the recommendation of the City Manager pertaining to the ranking of proposals, pursuant to Request for Proposals No. 2015-146-YG (the RFP), for Parking Attendants for City Parking Garages; and authorizing the Administration to enter into negotiations with the highest ranked proposer, SP Plus Corporation; and if unsuccessful in negotiating an agreement with SP Plus, then authorizing the Administration to enter into negotiations with the second highest ranked responsive proposer, LAZ Florida Parking, LLC; and further requiring the administration to present the final negotiation agreement to the Mayor and City Commission for reviews and approval prior to execution. Staff has negotiated an additional reduction in the management fee from the cost proposal originally submitted by SP Plus, which was already the lowest responsive cost proposal received by the City at that time. Laz Florida Parking represented before the City Commission,on October 14,2015,that they would amend the management fee originally submitted in their proposal to the RFP to $400,000. However, the Administration is unable to negotiate with Laz Florida Parking, LLC, the second highest ranked proposer, because the City Commission only authorized such negotiations in the event negotiations with SP Plus Corporation were unsuccessful. While this representation was made on behalf of Laz Parking at the October 14,2015 meeting,the Administration is unable to determine specifics related to this representation. Additionally,as the City Commission may recall,the City released two(2)RFPs concurrently last fall—one for parking attendants (referenced herein) and another for parking meter collections. On October 14, 2015, in addition to authorizing the Administration to negotiate with SP Plus for an agreement for parking attendants, the City Commission approved negotiations with Laz Florida Parking for meter collection services.The Agreement with Laz Parking for meter collection services is in the process of being finalized. I believe it is in the City's best interest to not have both services concentrated in a single contractor. Both SP Plus and Laz Parking are reputable contractors well versed the delivery of the referenced services. However, in the event of an issue with either contractor,the City would benefit by having a second contractor already familiar with the City to offer the required services. RECOMMENDATION the City Manager recommends that the City Commission approve the Resolution authorizing the Administration and the City Attorney's to finalize the Agreement with SP Plus in a management fee amount not to exceed$417,000,as negotiated by the Administration; and to further authorize the Mayor and City Clerk to execute the final agreement. Advisory Board Recommendation: N/A Financial Information: The annual cost associated with the parking attendant services is subject to the funds availability approved through the City's budgeting process. Source of Funds: . Amount Account 1 OBPI Total Financial Impact Summary:The annual cost associated with the acquisition of background investigation services is subject to funds availability approved through the City's budgeting process. City Clerk's Office Legislative Tracking: I Alex Denis, Extension 6641 Sign-Offs: . Department Director Assistant i:2 ger City Mana s er AD SF KGB MT JLM T:I AGENDAQ016WIarch\Procurement1RFP 2015-146-YG Parking Attendan ity Parking Garages BAFO-Summary.dr AGENDA ITEM_r�� F MIAMIBEACH 57 DATE MIAMIBEACH City of Miami Beach, 1700 Convention Center Drive,Miami Beach,Florida 33139,www.miamibeachfl.gov COMMISSION MEMORANDUM TO: Mayor Philip Levine and Members the Ci . mission FROM: Jimmy L. Morales, City Manage DATE: March 9, 2016 SUBJECT: A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE CITY MANAGER, PURSUANT TO REQUEST FOR PROPOSALS NO. 2015-146-YG(THE RFP) FOR PARKING ATTENDANTS FOR CITY PARKING GARAGES. ADMINISTRATION RECOMMENDATION Adopt the Resolution. KEY INTENDED OUTCOME SUPPORTED Ensure Comprehensive Mobility Addressing All Modes Throughout The City FUNDING The annual cost associated with the parking attendant services is subject to the funds availability approved through the City's budgeting process. BACKGROUND On May 5, 2011, the Mayor and City Commission awarded RFP 17-10/11 for Parking Attendants for City Parking Garages to SP Plus Municipal Services, a division of Standard Parking Corporation. The start date of the initial three (3) year term was August 16, 2011, and expired August 15, 2014. The first of two one (1) year renewal options with SP Plus Municipal Services was exercised and commenced on August 16, 2014 and will expire on August 15, 2015. On July 30, 2014, the Mayor and Commission considered and approved an item referring to the Finance and Citywide Projects Committee discussion on the management agreement with SP Plus Municipal Services, a division of Standard Parking Corporation, for parking attendants. Specifically, the referral requested a decision on: (1) not exercising the City's option to renew the agreement; and (2) extending the Agreement on a month-to-month basis; and (3) issuing a new RFP (Request for Proposals) for parking attendants for the City's parking garages. On February 2, 2015, the FCWPC discussed this item (Item No. 3 on the Agenda) and recommended the issuance of an RFP for Parking Attendants for the City's Parking System. The pursuit of a formal procurement process for Parking Attendants for the City's Parking System is anticipated to yield cost savings through a combination of reduced personnel costs and gated revenue control system technology enhancements, including a central monitoring station. On April 15, 2015, the City Commission approved the issuance of Request for Proposals (RFP) No. 2015-146-YG Parking Attendants for City Parking Garages. On April 21, 2015, the RFP was issued. RFP responses were due and received on July 10, 2015. The City received a total of four(4)proposals. 58 Commission Memorandum—RFP 2015-146-YG for Parking Attendants for City Parking Garages March 9, 2016 Page 2 On September 2, 2015, the Mayor and City Commission approved Resolution 2015-29124; accepting the recommendation of the City Manager pertaining to the ranking of proposals, pursuant to Request for Proposals No. 2015-146-YG(the RFP), for Parking Attendants for City Parking Garages, authorizing the Administration to enter into negotiations with the highest ranked proposer SP Plus Corporation; and if unsuccessful in negotiating an agreement with SP Plus, authorizing the Administration to issue a new RFP; and further authorizing the Mayor and City Clerk to execute an agreement upon conclusion of successful negotiations by the Administration. On October 14, 2015, the Mayor and City Commission approved Resolution 2015-29184, rescinding Resolution No. 2015-29124, by acclamation, and accepting the recommendation of the City Manager pertaining to the ranking of proposals, pursuant to Request for Proposals No. 2015-146-YG (the RFP), for Parking Attendants for City Parking Garages; and authorizing the Administration to enter into negotiations with the highest ranked proposer, SP Plus Corporation; and if unsuccessful in negotiating an agreement with SP Plus, then authorizing the Administration to enter into negotiations with the next highest ranked responsive proposer, LAZ Florida Parking, LLC; and further requiring the administration to present the final negotiation agreement to the Mayor and City Commission for reviews and approval prior to execution. As directed by the City Commission, negotiations have been ongoing with the highest ranked proposer, SP Plus Corporation. Said negotiations resulted in a reduction in the originally proposed Management Fee of $30,276 annually. The reduced annual Management Fee proposed by SP Plus Corporation is now$417,000. CITY MANAGER'S RECOMMENDATION As indicated herein, staff has negotiated an additional reduction in the management fee from the cost proposal originally submitted by SP Plus, which was already the lowest responsive cost proposal received by the City at that time. I recognize that Laz Florida Parking represented before the City Commission, on October 14, 2015, that they would amend the management fee originally submitted in their proposal to the RFP to $400,000. However, the Administration is unable to negotiate with Laz Florida Parking, LLC, the second highest ranked proposer, because the City Commission only authorized such negotiations in the event negotiations with SP Plus Corporation were unsuccessful. While this representation was made on behalf of Laz Parking at the October 14, 2015 meeting, the Administration is unable to determine specifics related to this representation. Additionally, as the City Commission may recall, the City released two (2) RFPs concurrently last fall— one for parking attendants (referenced herein) and another for parking meter collections. On October 14, 2015, in addition to authorizing the Administration to negotiate with SP Plus for an agreement for parking attendants, the City Commission approved negotiations with Laz Florida Parking for meter collection services. The Agreement with Laz Parking for meter collection services is in the process of being finalized. I believe it is in the City's best interest to not have both services concentrated in a single contractor. Both SP Plus and Laz Parking are reputable contractors well versed the delivery of the referenced services. However, in the event of an issue with either contractor, the City would benefit by having a second contractor already familiar with the City who would be able to step to offer the required services. Therefore, after considering the results of the rankings pursuant to the RFP, as well as subsequent negotiations and additional price reductions agreed to by SP Plus, I recommend that the City Commission approve the Resolution authorizing the Administration and the City Attorney's to finalize the Agreement with SP Plus in a management fee amount not to exceed $417,000 as negotiated by the Administration; and further authorize the Mayor and City Clerk to execute the final agreement. JLM/KGB/SF/AD/WG T:\AGENDA\2016\March\Procurement\RFP 2015-146-YG Parking Attendants -Memo REVISED 20150901.doc 59 -•• • 1. - .. - RESOLUTION TO BE SUBMITTED• .. _ 1:;•-' ''''',-.-: `' -4':• `�f- _ n • S' v- - .J. , i • I) 1. 1.. .. -- . .--.'2l'--,•:•'•,..a- M {. •1 ..V -y: 1 1 • 1 • . _ t _ •f _ 1. _ ., . ATTACHMENT B CONSULTANTS RESPONSE TO THE (RFP) integrity technology innovation initiative knowledge creativity 'tlakilill10111011 lid 000 ill v mm ndo n Road Matt P1.1 B LIC ti of Miami Beach Iiiiiiiiii ,- __. . . Li ,N ill' . 7 ' ' ,r I I:.f r .......- - , • I . . ._,......0 .. I GARAGE 2 r,fIAN\IBEACH p '4 r For Parking Information (305)673-PARK (7275) " Proposal Response to Request for Proposals Submitted to: RFP 2015-146-YG City of Miami Beach Parking Attendants for City Parking Garages Procurement Department 1700 Convention Center Drive 3rd Floor Cit y of Miami Beach, Florida Miami Beach, Florida 33139 I labl el July 10, 2015 MUNICIPAL SERVICES INNOVATION IN OPERATION www.spplus.com 732_C) m=c) 33c,-0 mPrn zm cnc300 116111 + INNOVATION IN OPERATION' vvwvv.spous.com ...a+ MUNICIPAL SERVICES 1 . 1 Cover Letter and Table of Contents • MUNICIPAL SERVICES 2 South Biscayne Blvd. Suite 200 Miami,FL 33131 p 305-372-5151 f..305-374-8271 Via Hand Delivery www.sppius.com July 9, 2015 Mr. Yusbel Gonzalez Procurement Department City of Miami Beach 1700 Convention Center Drive, 3rd Floor Miami Beach, FL 33139 Re: Proposal for Parking Attendants for City Parking Garages Dear Mr. Gonzalez: SP+ Municipal Services, an operating division of SP Plus Corporation, is pleased to present this proposal to our long-standing partner, the City of Miami Beach. Having served as your parking management firm since 1999, we feel our team of professionals is best prepared to meet the current and future needs of your parking department. For over 14 years, SP+ has provided the City with a stable front-line workforce led most recently by Dasiel Gonzalez, who will continue to serve as the program's Facility Manager. Mr. Gonzalez will be supported by Chester Escobar who is our Regional Manager and Andrew Tedrick, our Regional Vice President. Together, our experienced team on the field and behind the scenes will ensure the City receives the highest level of support and expertise to take on any challenge that presents the operation. Our proposal focuses on providing the City with new services not implemented in the past that will provide a new technology platform while reducing operational costs. Our Web design and hosting offering will enhance the City's current online services while our Remote Management will provide operational efficiencies in less utilized facilities or during off-peak hours in our busier locations. Either way, SP+ is most qualified to transition the City to any new initiative given our longstanding partnership with the City. Through all these years we've safely collected and deposited approximately $16M in parking related revenues per year which equates to over$224M without any major incident. This speaks volumes of our audit controls and cash handling procedures. If we are selected once again, the City can expect us to continue to improve our services and take the lead on any technology enhancements the City may undertake. Our team of experts will serve as consultants to the City as they have done in previous years. SP+ is as committed as ever to our longstanding partner, the City of Miami Beach, and we ask for your continued confidence in our firm and most importantly our devoted Miami Beach Team. Sincerely, Chester Escobar Regional Manager, South Florida INNOVATION + OPERATION"' :010 Z•e+ MUNICIPAL SERVICES !�__..:..kc c M 1 .1 Table of Contents TAB SECTION PAGE# O Cover Letter& Minimum Qualifications Requirements 1.1 Cover Letter 1 1.1 Table of Contents 2 1.2 Proposal Certification, Questionnaire & Requirements Affidavit(Appendix A) 3 1.2 Appendix A—Submittal Requirements 10 1.3 Minimum Qualifications Requirements—Appendix C Requirement#1 29 1.3 Minimum Qualifications Requirements—Appendix C Requirement#2 31 O Experience &Qualifications 2.1 Qualifications of Proposing Firm 35 2.2 Qualifications of Proposer Team 41 2.3 Financial Capacity 47 O Scope of Services Proposed 3. Scope of Services Proposed 48 Field & Facility Supervisors Handbook 53 Cashiers Handbook 65 O Approach and Methodology 4. Approach and Methodology 92 O Public Benefit 5. Public Benefit 102 O Cost Proposal 6. Appendix E Cost Proposal Form 105 0 Additional Information 7. Exhibit A—Parkmobile's Gated Application 107 7. Exhibit B—Click and Park Product Features 109 7. Exhibit C—Legal Comments 113 7. Exhibit D—Insurance 115 7. Exhibit E—Sustainability 119 Page 2 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages + MUNICIoAL SERVICES 1 . 2 Proposal Certification , Questionnaire & Requirements Affidavit (Appendix A) - 1111=P APPENDIX A m MIAMI BEACH Proposal Certification , Questionnaire & Requirements Affidavit 2015- 1 46-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES PROCUREMENT DEPARTMENT 1700 Convention Center Drive Miami Beach, Florida 33139 RFP 2015-I A6-YG Page 14 Page 3 Solicitation No: Solicitation Title: 2015-146-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES Procurement Contact: Tel: Email: Yusbel Gonzalez 305.673.7000 x 6230 yusbelgonzalez @miamibeachfl.gov PROPOSAL CERTIFICATION, QUESTIONNAIRE & REQUIREMENTS AFFIDAVIT Purpose: The purpose of this Proposal Certification, Questionnaire and Requirements Affidavit Form is to inform prospective Proposers of certain solicitation and contractual requirements, and to collect necessary information from Proposers in order that certain portions of responsiveness, responsibility and other determining factors and compliance with requirements may be evaluated. This Proposal Certification, Questionnaire and Requirements Affidavit Form is a REQUIRED FORM that must be submitted fully completed and executed. General Proposer Information. FIRM NAME: SP Plus Corporation No of Years in Business: No of Years in Business Locall : No.of Employees: 86 Years (1929-Present) 33 Years (1982-Present)' More than 23,000 OTHER NAME(S)PROPOSER HAS OPERATED UNDER IN THE LAST 10 YEARS: SP+ Parking. SP+ Municipal Services. Standard Parking. Central Parking. USA rking FIRM PRIMARY ADDRESS(HEADQUARTERS): 200 East Randolph Street. Suite 7700 CITY: Chicago STATE: ZIP CODE: Illinois 60601 TELEPHONE NO.: 312-274-2000 TOLL FREE NO.: Not Available FAX NO.: 312-640-6169 FIRM LOCAL ADDRESS: 2 South Biscayne Blvd, Suite 200 CITY: Miami STATE: ZIP CODE: Florida 33131 PRIMARY ACCOUNT REPRESENTATIVE FOR THIS ENGAGEMENT: Chester S. Escobar (Regional Manager- South Florida & Puerto Rico) ACCOUNT REP TELEPHONE NO.: 305-372-5151 - Extension 107 ACCOUNT REP TOLL FREE NO.: Not Available ACCOUNT REP EMAIL: cescobar@spplus.com FEDERAL TAX IDENTIFICATION NO.: 16-1171179 The City reserves the right to seek additional information from Proposer or other source(s), including but not limited to: any firm or principal information, applicable licensure, resumes of relevant individuals, client information, financial information,or any information the City deems necessary to evaluate the capacity of the Proposer to perform in accordance with contract requirements. • RFP 2015-146-YG Page 15 Page 4 1. Veteran Owned Business.Is Proposer claiming a veteran owned business status? YES NO SUBMITTAL REQUIREMENT: Proposers claiming veteran owned business status shall submit a documentation proving that firm is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States federal City,as required pursuant to ordinance 2011-3748. 2. Conflict Of Interest.All Proposers must disclose,in their Proposal,the name(s)of any officer,director,agent,or immediate family member (spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all Proposers must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates. SUBMITTAL REQUIREMENT: Proposers must disclose the name(s)of any officer, director, agent, or immediate family member (spouse,parent,sibling,and child)who is also an employee of the City of Miami Beach. Proposers must also disclose the name of any City employee who owns,either directly or indirectly, an interest of ten (10%)percent or more in the Proposer entity or any of its affiliates 3. References&Past Performance.Proposer shall submit at least three(3)references for whom the Proposer has completed work similar in size and nature as the work referenced in solicitation. SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) Firm Name, 2) Contact Individual Name&Title,3)Address,4)Telephone,5)Contact's Email and 6)Narrative on Scope of Services Provided. 4. Litigation History. Proposer shall submit a statement of any litigation or regulatory action that has been filed against your firm(s) in the last five years. If an action has been filed, state and describe the litigation or regulatory action filed,and identify the court or agency before which the action was instituted, the applicable case or file number, and the status or disposition for such reported action. If no litigation or regulatory action has been filed against your firm(s), provide a statement to that effect. If"No"litigation or regulatory action has been filed against your firm(s), please provide a statement to that effect.Truthful and complete answers to this question may not necessarily disqualify a firm from consideration but will be a factor in the selection process. Untruthful,misleading or false answers to this question shall result in the disqualification of the firm for this project. SUBMITTAL REQUIREMENT: Proposer shall submit history of litigation or regulatory action filed against proposer, or any proposer team member firm,in the past 5 years. If Proposer has no litigation history or regulatory action in the past 5 years,submit a statement accordingly. 5. Suspension,Debarment or Contract Cancellation.Has Proposer ever been debarred,suspended or other legal violation,or had a contract cancelled due to non- erformance by an •ublic sector agency? YES ' NO SUBMITTAL REQUIREMENT: If answer to above is "YES," Proposer shall submit a statement detailing the reasons that led to action(s). 6. Vendor Campaign Contributions. Proposers are expected to be or become familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code, including a prohibition against any vendor giving a campaign contribution directly or indirectly to a candidate, or to the campaign committee of a candidate, for the offices of mayor or commissioner. Proposers shall be solely responsible for ensuring that all applicable provisions of the City's Campaign Finance Reform laws are complied with, and shall be subject to any and all sanctions, as prescribed therein, including disqualification of their Proposals, in the event of such non-compliance.A fine of up to$500.00 shall be imposed on every person who violates this section.Each act of giving or depositing a contribution in violation of this section shall constitute a separate violation. "Vendor" shall include natural persons and/or entities who hold a controlling financial interest in a vendor entity. The term "controlling financial interest"shall mean the ownership,directly or indirectly,of ten percent or more of the outstanding capital stock in any corporation or a direct or indirect interest of ten percent or more in a firm. SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities(to which the definition of vendor as defined above may apply), including your sub-consultants), who has contributed to the campaign either directly or indirectly, of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. RFP 2015-146-YG Page 16 Page 5 7. Code of Business Ethics.Pursuant to City Resolution No.2000-23879, each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics("Code")and submit that Code to the Procurement Division with its proposal/response or within five(5)days upon receipt of request. The Code shall, at a minimum, require the Proposer, to comply with all applicable Cityal rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business Ethics,Proposer may submit a statement indicating that it will adopt,as required in the ordinance,the City of Miami Beach Code of Ethics,available at www.miamibeachfl.gov/procurement/. 8. Living Wage.Pursuant to Section 2-408 of the Miami Beach City Code, as same may be amended from time to time, Proposers shall be required to pay all employees who provide services pursuant to this Agreement,the hourly living wage rates listed below: The City Commission approved Ordinance 2014-3897 on September 30, 2014 increasing the living wage rate to $13.31/hourly without health benefits or$11.62/hourly with health benefits with an effective date of January 1,2015. The living wage rate and health care benefits rate may, by Resolution of the City Commission be indexed annually for inflation using the Consumer Price Index for all Urban Consumers(CPI-U)Miami/Ft. Lauderdale,issued by the U.S. Department of Labor's Bureau of Labor Statistics. Notwithstanding the preceding,no annual index shall exceed three percent(3%).The City may also,by resolution, elect not to index the living wage rate in any particular year, if it determines it would not be fiscally sound to implement same(in a particular year). Proposers'failure to comply with this provision shall be deemed a material breach under this proposal, under which the City may, at its sole option, immediately deem said Proposer as non-responsive, and may further subject Proposer to additional penalties and fines, as provided in the City's Living Wage Ordinance, as amended. Further information on the Living Wage requirement is available at www.miamibeachfl.gov/procurement/. SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees to the living wage requirement. 9. Equal Benefits for Employees with Spouses and Employees with Domestic Partners.When awarding competitively solicited contracts valued at over$100,000 whose contractors maintain 51 or more full time employees on their payrolls during 20 or more calendar work weeks,the Equal Benefits for Domestic Partners Ordinance 2005-3494 requires certain contractors doing business with the City of Miami Beach, who are awarded a contract pursuant to competitive proposals,to provide"Equal Benefits"to their employees with domestic partners, as they provide to employees with spouses. The Ordinance applies to all employees of a Contractor who work within the City limits of the City of Miami Beach,Florida;and the Contractor's employees located in the United States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of Miami Beach. A. Does your company provide or offer access to any benefits to employees with spouses or to spouses of employees? YES NO B. Does your company provide or offer access to any benefits to employees with(same or opposite sex)domestic partners'or to domestic partners of employees? i YES NO RFP 2015-146-YG Page 17 Page 6 • C. Please check all benefits that apply to your answers above and list in the"other'section any additional benefits not already specified. Note: some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement leave;other benefits are provided directly to the spouse or domestic partner,such as medical insurance. BENEFIT Firm Provides for Firm Provides for Firm does not Employees with Employees with Provide Benefit Spouses Domestic Partners Health v v Sick Leave v v Family Medical Leave v v Bereavement Leave v v If Proposer cannot offer a benefit to domestic partners because of reasons outside your control, (e.g., there are no insurance providers in your area willing to offer domestic partner coverage)you may be eligible for Reasonable Measures compliance. To comply on this basis, you must agree to pay a cash equivalent and submit a completed Reasonable Measures Application (attached)with all necessary documentation.Your Reasonable Measures Application will be reviewed for consideration by the City Manager, or his designee. Approval is not guaranteed and the City Manager's decision is final. Further information on the Equal Benefits requirement is available at www.miamibeachfl.gov/procurementl. 10. Public Entity Crimes.Section 287.133(2)(a),Florida Statutes,as currently enacted or as amended from time to time,states that a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal, proposal, or reply on a contract to provide any goods or services to a public entity; may not submit a proposal, proposal,or reply on a contract with a public entity for the construction or repair of a public building or public work;may not submit proposals,proposals,or replies on leases of real property to a public entity; may not be awarded or perform work as a contractor, supplier,subcontractor,or consultant under a contract with any public entity;and may not transact business with any public entity in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months following the date of being placed on the convicted vendor list SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document,Proposer agrees with the requirements of Section 287.133,Florida Statutes,and certifies it has not been placed on convicted vendor list 11. Acknowledgement of Addendum. After issuance of solicitation,the City may release one or more addendum to the solicitation which may provide additional information to Proposers or alter solicitation requirements. The City will strive to reach every Proposer having received solicitation through the City's e-procurement system, PublicPurchase.com. However, Proposers are solely responsible for assuring they have received any and all addendum issued pursuant to solicitation.This Acknowledgement of Addendum section certifies that the Proposer has received all addendum released by the City pursuant to this solicitation. Failure to obtain and acknowledge receipt of all addenda may result in proposal disqualification. Initial to Confirm Initial to Confirm Initial to Confirm k eceipt eceipt Receipt p Addendum 1 Addendum 6 Addendum 11 Addendum 2 Addendum 7 Addendum 12 Addendum 3 Addendum 8 Addendum 13 Addendum 4 Addendum 9 Addendum 14 Addendum 5 Addendum 10 Addendum 15 If additional confirmation of addendum is required,submit under separate cover. RFP 2015-146-YG Page 18 Page 7 DISCLOSURE AND DISCLAIMER SECTION The solicitation referenced herein is being furnished to the recipient by the City of Miami Beach (the"City")for the recipient's convenience. Any action taken by the City in response to Proposals made pursuant to this solicitation,or in making any award,or in failing or refusing to make any award pursuant to such Proposals, or in cancelling awards,or in withdrawing or cancelling this solicitation, either before or after issuance of an award,shall be without any liability or obligation on the part of the City. In its sole discretion, the City may withdraw the solicitation either before or after receiving proposals, may accept or reject proposals, and may accept proposals which deviate from the solicitation, as it deems appropriate and in its best interest. In its sole discretion,the City may determine the qualifications and acceptability of any party or parties submitting Proposals in response to this solicitation. Following submission of a Bid or Proposal, the applicant agrees to deliver such further details, information and assurances, including financial and disclosure data, relating to the Proposal and the applicant including, without limitation, the applicant's affiliates, officers, directors,shareholders,partners and employees,as requested by the City in its discretion. The information contained herein is provided solely for the convenience of prospective Proposers. It is the responsibility of the recipient to assure itself that information contained herein is accurate and complete.The City does not provide any assurances as to the accuracy of any information in this solicitation. Any reliance on these contents,or on any permitted communications with City officials,shall be at the recipient's own risk.Proposers should rely exclusively on their own investigations, interpretations,and analyses.The solicitation is being provided by the City without any warranty or representation, express or implied, as to its content, its accuracy,or its completeness. No warranty or representation is made by the City or its agents that any Proposal conforming to these requirements will be selected for consideration,negotiation,or approval. The City shall have no obligation or liability with respect to this solicitation,the selection and the award process,or whether any award will be made.Any recipient of this solicitation who responds hereto fully acknowledges all the provisions of this Disclosure and Disclaimer,is totally relying on this Disclosure and Disclaimer,and agrees to be bound by the terms hereof.Any Proposals submitted to the City pursuant to this solicitation are submitted at the sole risk and responsibility of the party submitting such Proposal. This solicitation is made subject to correction of errors,omissions,or withdrawal from the market without notice. Information is for guidance only,and does not constitute all or any part of an agreement. The City and all Proposers will be bound only as, if and when a Proposal (or Proposals), as same may be modified, and the applicable definitive agreements pertaining thereto, are approved and executed by the parties, and then only pursuant to the terms of the definitive agreements executed among the parties.Any response to this solicitation may be accepted or rejected by the City for any reason,or for no reason,without any resultant liability to the City. The City is governed by the City-in-the-Sunshine Law,and all Proposals and supporting documents shall be subject to disclosure as required by such law. All Proposals shall be submitted in sealed proposal form and shall remain confidential to the extent permitted by Florida Statutes, until the date and time selected for opening the responses. At that time, all documents received by the City shall become public records. Proposers are expected to make all disclosures and declarations as requested in this solicitation. By submission of a Proposal,the Proposer acknowledges and agrees that the City has the right to make any inquiry or investigation it deems appropriate to substantiate or supplement information contained in the Proposal,and authorizes the release to the City of any and all information sought in such inquiry or investigation. Each Proposer certifies that the information contained in the Proposal is true, accurate and complete, to the best of its knowledge, information,and belief. Notwithstanding the foregoing or anything contained in the solicitation,all Proposers agree that in the event of a final unappealable judgment by a court of competent jurisdiction which imposes on the City any liability arising out of this solicitation, or any response thereto, or any action or inaction by the City with respect thereto, such liability shall be limited to$10,000.00 as agreed-upon and liquidated damages. The previous sentence, however, shall not be construed to circumvent any of the other provisions of this Disclosure and Disclaimer which imposes no liability on the City. In the event of any differences in language between this Disclosure and Disclaimer and the balance of the solicitation, it is understood that the provisions of this Disclosure and Disclaimer shall always govern.The solicitation and any disputes arising from the solicitation shall be governed by and construed in accordance with the laws of the State of Florida. RFP 2015-146-YG Page 19 Page 8 PROPOSER CERTIFICATION I hereby certify that: I, as an authorized agent of the Proposer, am submitting the following information as my firm's proposal; Proposer agrees to complete and unconditional acceptance of the terms and conditions of this document, inclusive of this solicitation,all attachments, exhibits and appendices and the contents of any Addenda released hereto, and the Disclosure and Disclaimer Statement; Proposer agrees to be bound to any and all specifications, terms and conditions contained in the solicitation, and any released Addenda and understand that the following are requirements of this solicitation and failure to comply will result in disqualification of proposal submitted; Proposer has not divulged, discussed,or compared the proposal with other Proposers and has not colluded with any other Proposer or party to any other proposal; Proposer acknowledges that all information contained herein is part of the public domain as defined by the State of Florida Sunshine and Public Records Laws;all responses,data and information contained in this proposal, inclusive of the Proposal Certification,Questionnaire and Requirements Affidavit are true and accurate. Name of Proposers Authorized Representative: Title of Proposers Authorized Representative: Robert Cizek Senior Vice President Signature of Proposer's Authorized a esentative: Date: r 25 ' ?5 State of F(or i cla ) On this 2.8 day of Mp� y ,2011—personally appeared before me R6 61+ eissk who County of DrAA ) stated that (s)he is the S v .r 'M ce Pres'c x71' of SP Plus , a corporation, and that the instrument was signed in behalf of the said corporation by authority of its board of directors and acknowledged said instrument to be its voluntary act and deed. Before me: ,,yogis UNDA COTO Notary ublic for the State of P l oa J d' * - , * MY COMMISSION t EE 170210 My Commission Expires: )u r-e lio j 2014 v 7' EXPIRES:June 16,2016 Nom, Banded Thru Budget Notary Savlcss RFP 2015-146-YG Page 20 Page 9 • - MUNICIPAL SERVICES /-_" z':`''' 1 .2 Appendix A — Submittal Requirements 1. Veteran Owned Business. SUBMITTAL REQUIREMENT: Proposers claiming veteran owned business status shall submit a documentation proving that firm is certified as a veteran-owned business or a service-disabled veteran owned business by the State of Florida or United States federal City, as required pursuant to ordinance 2011-3748. SP+ is not claiming veteran owned business status; Submittal requirement is N/A. 2. Conflict Of Interest. SUBMITTAL REQUIREMENT: Proposers must disclose the name(s) of any officer, director, agent, or immediate family member (spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Proposers must also disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates. SP+'s Senior Vice President, Roamy Valera, has a spouse, Elizabeth Valera, who works for the City of Miami Beach as the Deputy Director of Parks and Recreation. No City employee owns, either directly or indirectly, an interest of ten (10%) percent or more in SP+ or any of its affiliates. 3. References & Past Performance. SUBMITTAL REQUIREMENT: For each reference submitted, the following information is required: 1) Firm Name, 2) Contact Individual Name & Title, 3) Address, 4) Telephone, 5) Contact's Email and 6) Narrative on Scope of Services Provided. A. City of Richmond Parking System (January 2012-Present) City of Richmond , :.. Lynne Lancaster, Operations Manager, Public Works 900 E. Broad Street, Room 1003, Richmond, Virginia 23219 _-- (804) 646-6006 lynne.lancaster(cr�richmondgov.com SP+ Municipal Services provides parking Richmond Citation Revenue management for seventeen (17) city-owned parking facilities totaling 6,004 parking spaces >s,000.00000 / including facilities serving the 258,000-square-foot S4,500,000 CO - Richmond Convention Center, the 13,500 seat 5'•0°°:°"°°° NM Richmond Coliseum and the Landmark Theatre. 5.�,s°°Aoo.00 s�,o =53,..,.. OM We also perform parking meter collection and 52'5°3112°w - 52,030,000 X parking enforcement services. The chart on the S17,) d right illustrates the 29% growth in citation revenue si.333,axo.m f IM or the City of Richmond from FY 2012 to FY 2014 s')33.ax'7 -_ (SP+'s first full year was FY 2013). 2012 ' 2013 . 2014 Page 10 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • ' MUNICIPAL SERV CES B. City of Harrisburg, PA Parking System (December 2013—Present) ofR • tY g� 9 Y ( ) �NsxL R,, Trimont Real Estate Advisors (City Representative) :r4,4, John Gass, Director • Z I,IIII ; 3424 Peachtree Road NE, Suite 2200, Atlanta, Georgia 30326 �,����a :1 (404)420-5600 o4, ,,,o jgassQtrimontrea.com SP+ Municipal Services provides parking management services for twelve (12) parking facilities totaling 7,700 spaces. We also provide on-street management services for the City's 1,250 on-street spaces. In 2013, SP+ was retained by Trimont Real Estate Advisors to manage the City of Harrisburg's parking asset portfolio in a public private partnership (PPP). SP+ is responsible for every aspect of over 1250 on-street parking spaces and 7700 off-street spaces which are spread across twelve (12) parking facilities and surface lots. Beginning in January 2014, SP+ began installing 170 new LUKE II multi-space meters, LPR technology and significant PARCS infrastructure upgrades as well as pay-by-cell services. We have also worked to rebrand the program by creating an informative and interactive website www.parkharrisburg.com that lists parking availability, parking related news and other important program information. C. City of Denver Off-Street Parking System (October 2009—Present) coL;.vr� City and County of Denver , Sean Mackin, Manager of Parking Operations 633 17th Street, Suite 1600, Denver, Colorado 80202 �I�i (720) 913-4548 sean.mackin(o�denvergov.orq SP+ Municipal Services provides parking management for three (3) city-owned parking facilities totaling 3,311 parking spaces. The City of Denver awarded the parking management for three (3) of its biggest most prestigious garages to our Company at the beginning of October 2009. The three (3) garages are the Denver Performing Arts Complex Garage, the Denver Justice Center Garage, and the Cultural Center Garage. Located in the heart of downtown Denver, the Denver Performing Arts Complex (DPAC) is the second largest performing arts complex in the United States, with a total of nine theatres/performing spaces and over 10,000 seats. DPAC is a four-block, 12-acre site that is home to a Tony Award-winning theatre company, Broadway touring productions, contemporary dance and ballet, magnificent chorales, a major symphony orchestra, internationally-acclaimed opera and more. The Denver Justice Center covers a two block area and includes the Courthouse, Detention Center, Post Office, the New Food Production Kitchen,and custody housing units. The Denver Cultural Center Garage encompasses an entire City block, which includes the Colorado History Museum, Denver Arts Museum and the Denver Museum of Nature and Science. The Cultural Center also includes several residential units, which are directly attached to the parking garage. The public's first and last impression of these cherished facilities in Denver is the parking garage, and our team fully understands its role in enhancing the public's experience while visiting these sites. Page 11 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ,ac ■ • + MUNICIPAL SERVICES ''- " ' 7`-• 4. Litigation History. SUBMITTAL REQUIREMENT: Proposer shall submit history of litigation or regulatory action filed against proposer, or any proposer team member firm, in the past 5 years. If Proposer has no litigation history or regulatory action in the past 5 years, submit a statement accordingly. SP Plus Corporation (f/k/a Standard Parking Corporation) and its affiliates (including Central Parking and USA Parking) operate over 4,200 parking facilities throughout the United States and Canada, and employ over 23,000 employees. Given the nature of the parking business and the scope of our operations, we are inevitably involved from time to time in litigation that relates primarily to property damage and so-called "slip and fall" type claims and employment practice related claims, all of which litigation is fully insured. While it is therefore impractical to specifically itemize all such litigation, we don't consider this litigation material to our business operations or financial condition, nor will it prevent SP+ from fully performing under an agreement awarded in connection with this Request for Proposal. In the interest of disclosure, however, we are providing the following summary of litigation that has occurred over the last five (5) years, which, as stated above, is not a complete list of all litigation for the company: 1. S&H Pang LP vs. Central Parking System of Pennsylvania, Inc., Penn. Ct. Common Pleas Phila. Cty. In 2012, Central Parking settled a lease dispute with a landlord. 2. Standard Parking vs. Marino, 2:2010cv01631. U.S. Dist. (W.D. Pa.). Filed 12/8/2010. Standard Parking sought declaratory relief in dispute with former landlord in Pittsburgh, PA. Case settled in 2011. 3. Waterfront A, LLC et al. vs. Standard Parking. Civil Case 11-1-0921-05, Haw. First Cir. Ct. In 2011, Standard Parking was sued by a client for $24,000 breach of contract claim. Case dismissed June 20, 2011, due to plaintiffs lack of standing. 4. Jamaica First Parking, LLC vs. Standard Parking. N.Y. Sup. Ct. Queens Cty., No. 14697/2011. Filed 6/20/2011. Standard Parking was sued by a client in dispute over compliance with audit requirements. Still pending. 5. (A) Standard Parking vs. Thor Gallery at Beach Place LLC. Fla. Cir. Ct., Broward Cty., No. 11012782. Filed 6/6/2011. Standard Parking sued its landlord in a lease dispute. Still pending. (B) Thor Gallery at Beach Place LLC vs. Standard Parking. N.Y. Sup. Ct. N.Y. Cty., No. 106524/2011. Filed 6/13/2011. Standard's landlord filed suit in "race to forum" regarding lease dispute. Case was dismissed on forum nonconveniens grounds in favor or Standard's Florida lawsuit. 6. Broward Cty., Fla, ex. rel. Jason G. Wolk vs. Central Parking Corporation et al. Fla. Cir. Ct. Broward Cty. No. 10-009240. Filed 2/24/2010. USA Parking and Central Parking were sued in a qui tam action filed on behalf of Broward County, Florida, regarding the billing of reimbursable expenses under USA Parking's contract for services at Fort Lauderdale - Hollywood International Airport. The action was settled and dismissed with prejudice in 2013. Page 12 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages be II Ze+ MUNICIPAL SERVICES In7:,-,,N.= :`' 7. French Market Corporation v. SP Plus Corporation et al. Civil District Ct. for the Parish of Orleans, State of Louisiana, Number 15-661. Division C-10. Filed 01/22/2015. SP Plus was sued by a client in dispute over audit results. Still pending. 8. Central Parking System of Puerto Rico, Inc. v. San Jose Development, Inc., Puerto Rico Court of First Instance, Commonwealth of Puerto Rico, Civil np. K CD2014- 2796. Action filed by Central Parking to collect monies due per contract. Still pending. 9. (A) Central Parking System of Missouri, LLC, v. Tucker Parking Holdings, L.L.C., and Tucker Parking Equities, L.L.C. Mo. Cir. Ct. St. Louis. Case No. 1522-CC00532. Filed March 9, 2015. Action filed by Central Parking seeking declaratory judgment that it is not responsible for the condition of the parking garage under its expired lease with the landlord. (B) Tucker Parking Equities LLC and Tucker Parking Holdings LLC v. Central Parking System of Missouri, LLC. Mo. Cir. Ct. St. Louis. Case No. 1522-CC00536. Filed March 9, 2015. Central Parking was sued by a landlord for breach of contract related to the lease of a parking garage. Consolidated into Central Parking's action, Case. No. 1522-CC00532. 10. Narowski vs. Standard Parking. U.S. Dist. (E.D. Va.), Case 3:10CV269. Filed 4/26/2010. In 2010, Standard Parking settled an ADA lawsuit for $2800 plus agreement to restripe and install signage. 11. Mort land vs. Standard Parking. U.S. Dist. (S.D. Ohio), Case 2:10CV00384. Filed 4/28/2010. In 2010, Standard Parking tendered defense of an ADA claim in Columbus, Ohio, to its client, which is handling the defense. Still pending. 12. Wolff vs. Hyatt Corp. et al. U.S. Dist. (C.D. Cal). Filed 9/29/2010. In 2010, Standard Parking tendered defense of an ADA claim in Los Angeles, California, to its client, who handled the defense. The parties settled the matter in 2013, and the case was dismissed. 13. Ameripark LLC vs. Standard Parking. Tenn. Cir. Ct. Shelby Cty, Case CT-004131- 10. Filed 8/20/2010. Standard Parking was sued by a competitor for tortious interference with contract. Plaintiff awarded treble damages in the aggregate amount of$498,000 in December 2012. 14. Lincoln Building Associates LLC vs. Standard Parking. N.Y. Civ. Ct. N.Y. Cty., No. 10N084376. A 2010 lawsuit concerning Standard Parking's office lease in New York City was settled and dismissed in 2011. 15. Municipal Management Associates vs. City of Chelsea and Standard Parking. Mass. Sup. Ct. Middlesex Cty., Case 112798. In 2011, incumbent bidder sued City and Standard Parking in a declaratory action challenging award of management contract to Standard Parking. Dismissed with prejudice in May 2013. 16. Cahoon Enterprises, LLC vs. Standard Parking. Mont. Just. Ct. Flathead Cty., Case No. CV-12-2230. In August 2012, Standard Parking settled a dispute with a vendor, and the case was dismissed with prejudice. Page 13 - Proposal Response to City of Miami Beach's Request for Proposal-RFP 2015-146-YG-Parking Attendants for City Parking Garages tic lOMF + MUNICIPAL SERVICES 17. Ra & Soo vs. Muss et al. N.Y. Sup. Ct. N.Y. Cty., No. 150044/2012. In 2012, Standard Parking was sued in a private nuisance action and tendered defense to its client. Case was settled and dismissed with prejudice in 2013. 18. 140 West 28th Street Associates, LLC vs. Central Parking of New York, Inc., et al. N.Y. Civ. Ct. N.Y. Cty. Central Parking was sued for breach of contract and judgment was entered in favor of plaintiff in 2012. 19. Central Parking System vs. Lexington Insurance. Central Parking sued its insurer for breach of contract in a coverage dispute arising out of property loss incurred in 2010. Settled in 2015. 20. Safi vs. Central Parking System of Ohio, Inc. Ohio Ct. Common Pleas Hamilton Cty. Case No. A1209104. Filed 11/21/2012. Central Parking was sued in a class action related to towing practices. Still pending. The court has not yet certified the class. 21. Netcapital.com LLC vs. Cambridge Innovation Center 16, LLC et al. Cal. MICV2011- 02629. Tenant sued over revocation of parking privileges. Still pending. 22. Central Parking Corporation vs. Ace Insurance Company, et al. U.S. Dist. (S.D.N.Y.). In 2013 Central Parking sued multiple liability insurance providers in a breach of contract claim for failure to provide coverage for certain third party claims asserted by contractors against Central Parking in connection with the former World Trade Center site and surrounding areas following the terrorist attacks occurring on September 11, 2001. Still pending. 23. Shane Flaum, et al. vs. SP Plus Corporation, et al. U.S. Dist. (S.D. Fla.), Case 14CV62333-Ungaro/Otazo-Reyes. Class Action Complaint for alleged violations of the Fair and Accurate Credit Transactions Act (FACTA), alleging ticket dispensing equipment printed too many numbers on parking receipt. Case pending. 24. Peter Y. Lee vs. SP Plus Corporation, et al. U.S. Dist. (NJ), Case 2:2015cv00454. Filed January 22, 2015. Alleged violation of the Fair and Accurate Credit Transactions Act(FACTA). Case pending. 25. American Parking System, Inc., et al. vs. First Bank Puerto Rico, et al. (including Central Parking System), Puerto Rico Court of First Instance, Commonwealth of Puerto Rico. Plaintiffs allege tortious interference with contract after they were not awarded a bid to operate parking facilities for First Bank. Still pending. 26. United States of America v. Standard Parking Corporation et al. U.S. Dist. (D.C.), Case 1:2012cv01598. Filed 9/26/2012. Antitrust litigation in connection with Standard Parking's merger with the parent of Central Parking. Final judgment entered January 3, 2013, ordering Standard Parking to divest contracts and related interests covering 107 off-street parking facilities. Judgment has been satisfied. 5. Suspension, Debarment or Contract Cancellation. SUBMITTAL REQUIREMENT: If answer to above is "YES," Proposer shall submit a statement detailing the reasons that led to action(s). No; Submittal requirement is N/A. Page 14 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages i 0 MUNICIPAL SERVICES ri��r'= .: • LA 6. Vendor Campaign Contributions. SUBMITTAL REQUIREMENT: Submit the names of all individuals or entities (to which the definition of vendor as defined above may apply), including your sub-consultants, who has contributed to the campaign either directly or indirectly, of a candidate who has been elected to the office of Mayor or City Commissioner for the City of Miami Beach. Does not apply; Submittal requirement is N/A. 7. Code of Business Ethics. SUBMITTAL REQUIREMENT: Proposer shall submit firm's Code of Business Ethics. In lieu of submitting Code of Business Ethics, Proposer may submit a statement indicating that it will adopt, as required in the ordinance, the City of Miami Beach Code of Ethics, available at www.miamibeachfl.gov/procurement/. SP+ Code of Business Conduct Introduction As an employee of SP Plus Corporation, Central Parking Corporation, USA Parking System and their respective subsidiaries (individually and collectively, the "Company") you help establish our reputation as a top-notch service provider that focuses on our customers and clients to best meet their business needs. Each of us has a responsibility to uphold this reputation. We created this Code of Business Conduct (sometimes referred to as the "Code") to give you guidelines for conducting Company business. This Code provides explanations of certain Company policies and procedures, and outlines the ethical standards that guide our business practices. Please recognize, however, that these guidelines are not all-inclusive; it is possible that you may encounter a business situation where your course of action is still unclear after reading this Code. If anything is unclear about the Code after you've read this booklet, do not guess about the ethical standards or policies that should guide your conduct. Instead, please contact our General Counsel in the Chicago Support Office (CSO). Disclaimer Over the years, the Company has issued policies addressing many of the matters discussed in the Code. Many of these existing policies provide more detailed guidelines with respect to these particular matters. These existing policies are periodically reviewed to ensure that they are up-to-date and consistent with the Code. In the meantime, you should continue to adhere to and be guided by these existing policies. In the event that an existing policy is inconsistent with the Code, you should follow the Code and bring the matter to the attention of your manager/supervisor. Page 15 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages Zd:_.MUNICIPAL SERVICES :;,v._ This Code of Business Conduct is not a contract of employment and does not create any contractual rights of any kind between you and the Company. The Company reserves the right to modify or change the Code at any time. Where local (i.e., national, state, municipal, etc.) laws pertaining to employment contain mandatory requirements which differ from the provisions of this Code of Business Conduct, the local requirements will prevail for employees working in those locations. SP+ Gift and Entertainment Policy Business gifts and entertainment on a modest scale are commonly used to build goodwill and strengthen working relationships among business associates. Providing or accepting occasional meals, small company mementoes and tickets to sporting and cultural events may be appropriate in certain circumstances. Occasionally, it may also be appropriate to accept or provide offers involving travel for business events with our business associates. However, if offers of gifts, entertainment or travel are frequent or of substantial value, they may create the appearance of, or an actual, conflict of interest or illicit payment. SP+ has developed this policy to help employees make the right decisions when providing or accepting gifts, entertainment or travel while conducting business on behalf of SP+. Scope of Policy This Policy applies to all divisions of SP+ and SP+ subsidiaries. This . , Policy specifically distinguishes situations involving non-government officials and government officials. You may never assume that the giving or receiving of a gift, entertainment or travel which is permitted under this Policy for non-government officials is also permitted for government officials. Accepting Gifts SP+ recognizes that it is customary for some of its suppliers, customers and other business associates to occasionally give small gifts to those with whom they do business. It is important, however, that these gifts do not affect an employee's business judgment, or give the appearance that their judgment may be affected. Accordingly, SP+ and its employees must be very careful about to accepting gifts. As a general rule, SP+ employees may accept gifts from suppliers, customers or other business associates, provided the gift: does not create the appearance (or an implied obligation)that the gift giver is entitled to preferential treatment, an award of business, better prices or improved terms of sale; would not embarrass SP+ or the gift giver if disclosed publicly; and is approved in writing by the applicable operations or administrative EVP if the gift is valued at US$100 or above (even if promotional in nature). Page 16 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ac MUNICIPAL SERVICES ,/__ :.,a: '_.: The following gifts are never appropriate: gifts of cash, or cash equivalent(such as gift cards or gift certificates); gifts that are prohibited by local law; gifts given as a bribe, payoff or kickback (e.g., in order to obtain or retain business, or to secure an improper advantage); gifts the recipient knows are prohibited by the gift giver's organization; and gifts given in the form of services or other non-cash benefits (e.g., the promise of employment). The cumulative annual value of all gifts an employee may receive from any one gift giver cannot exceed US$250 unless approved in writing by both (1) the applicable operations or administrative EVP and (2)the General Counsel. Employees who receive a gift at an event of a ceremonial nature (e.g., a customer outing or a commemoration of a business transaction) that might not be appropriate under these guidelines, but is impractical or offensive to refuse, may accept the gift and then promptly report it to their applicable operation or administrative EVP. The employee and their EVP can then discuss the appropriate response. SP+ employees must never ask for gifts, gratuities or other items that benefit them personally, regardless of value. Employees are expected to exercise good judgment in accepting gifts from suppliers, customers or other business associates. Employees should talk to their EVP when in doubt as to whether accepting a gift is appropriate. Accepting Entertainment, Business entertainment (e.g., meals, tickets to the theatre or a sporting event) can play an important role in strengthening working relationships among business associates. Accordingly, SP+ employees may accept business entertainment offered for legitimate business purposes, such as building goodwill and enhancing relationships with customers or suppliers, provided that it complies with these guidelines. Specifically, accepting entertainment by SP+ business associates is permitted only if such entertainment: is infrequent; is reasonably related to a legitimate business purpose (e.g., accompanying a customer or supplier to a local theatre/sporting event or attending a business meal); is not given as a bribe, payoff or kickback (e.g., in order to obtain or retain business or to secure an improper advantage); Page 17 Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • ibb • MUNICIPAL SERVICES 7.1 �t1 ,'I - . + does not create the appearance (or an implied obligation)that the gift giver is entitled to preferential treatment, an award of business, better prices or improved terms of purchase; + is in good taste and occurs at a business appropriate venue; + is reasonable and appropriate in the context of the business occasion; and would not influence, or appear to influence, the employee's ability to act in the best interest of SP+. The following is never appropriate: + entertainment that can be viewed as excessive in the context of the business occasion; + "adult"entertainment or any sort of event involving nudity or lewd behavior; and + entertainment that the recipient knows the gift giver is not permitted to give. The cumulative annual value of all entertainment an employee may receive from any one gift giver cannot exceed US$250 unless approved in writing by both (1) the applicable operations or administrative EVP and (2)the General Counsel. Employees should talk with their EVP when in doubt as to whether an event, location or expenditure is appropriate. Finally, note that these entertainment guidelines apply to situations in which the host is present. Tickets to sporting or cultural events provided to SP+ employees and not attended by the host are really "gifts," not "entertainment," and should be viewed under the gift guidelines above. Accepting Travel Infrequently, it may be appropriate for customers, suppliers or other business associates to pay for travel-related expenses for SP+ employees. As these situations are rare, offers to pay for travel and/or related expenses from third parties must be reviewed and pre-approved by both (1) the operations or administrative EVP and (2) the General Counsel. Note that SP+ will not approve travel expenses for spouses or children, and will never approve trips that appear to be provided in exchange for business or improper advantage. Gift Giving (Non-Government Officials) Occasionally, offering gifts to third parties may be appropriate to strengthen relationships or comply with local customs. Accordingly, SP+ permits such gifts, provided they comply with these guidelines. Specifically, SP+ employees may offer gifts to suppliers, customers or other business associates for legitimate business purposes, such as building goodwill and strengthening working relationships (e.g., holiday or ceremonial presentations, service anniversaries, or retirement), provided the gift: Page 18 ME Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages 1c Ze r- !�. tifC'PAL SERVICES ,i�_c :, is valued under US$100; if valued US$100 or above, is approved by the gift giver's operational or administrative EVP; and would not embarrass SP+ or the recipient if disclosed publicly. The following gifts are never appropriate: gifts of cash, or cash equivalent(such as gift cards or gift certificates); gifts that are bribes, payoffs or kickbacks (e.g., gifts given in order to obtain or retain business, or to secure an improper advantage); gifts that are prohibited by local law; gifts the gift giver knows are prohibited by the recipient's organization; gifts given in the form of services or other non-cash benefits (e.g., the promise of employment); and gifts to family members of customers, suppliers or other business associates. The cumulative annual value of all gifts an employee may provide to any one recipient cannot exceed US$500 unless approved in writing by both (1) the applicable operation or administrative EVP and (2)the General Counsel. Entertainment (Non-Government Officials) Business entertainment (e.g., meals, tickets to the theatre or a sporting event) can play an important role in strengthening working relationships among business associates. Accordingly, SP+ permits business entertainment when done for legitimate business purposes, such as building goodwill and enhancing relationships with customers or suppliers, provided that it complies with these guidelines. Specifically, entertaining business associates is permitted only if such entertainment: is not a bribe, payoff or kickback (e.g., provided in order to obtain or retain business or to secure an improper advantage); does not create the appearance that SP+ is entitled to preferential treatment; is in good taste and occurs at a business appropriate venue; and is reasonable and appropriate in the context of the business occasion. The following is never appropriate: entertainment that can be viewed as excessive by an objective third party; "adult"entertainment or any sort of event involving nudity or lewd behavior; and entertainment the host knows the recipient is not permitted to accept. Page 19 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages I • � 1 V di-.v N.i Employees should talk to their EVP when in doubt as to whether an event location or expenditure is appropriate. Finally, note that these entertainment guidelines apply to situations in which SP+ employees are present. Tickets to sporting or cultural events provided by SP+ to suppliers, customers or business associates at which SP+ employees are not present are really "gifts," not "entertainment," and should be viewed under the gift guidelines above. Gifts to Government Officials SP+ employees should be especially careful when offering gifts to government officials. Because the laws of the United States and most other nations prohibit giving anything of value to government officials in order to obtain or retain business or to secure some other improper advantage, it is important to be sure that gifts to these individuals cannot be construed as bribes. Further, government officials often are prohibited by law from accepting gifts, so offering a gift may put the official in an awkward position. Who is a "Government Official?" The term "government official" is a broad one. It includes all employees, at any level, of a government department or agency, whether executive, legislative or judicial. Officers and employees of companies under government ownership or control are also considered "government officials." Thus, the term includes not only individuals such as elected officials, customs and tax inspectors and government procurement officials, but also the employees of state-owned enterprises. • What is appropriate? Occasionally, giving a gift (such as a ceremonial gift) to a government official may be appropriate to build goodwill and strengthen working relationships. In such cases, giving any gift to a government official is permitted only if: is valued under US$100; and if valued US$100 or above, is approved in writing by both (1) the gift giver's operational or administrative EVP and (2)the General Counsel. Note that the following gifts are never appropriate: gifts of cash, or cash equivalent(such as gift cards or gift certificates); gifts of services or other non-cash benefits(such as promises of employment); gifts given as a bribe, payoff or kickback (e.g., in order to obtain or retain business) or to secure an improper advantage, such as securing favorable tax treatment; gifts that are prohibited by local law, or that the official is not permitted to accept; and gifts to family members of officials. Page 20 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages Z•e bib ` MUNICIPAL SERVICES '�=-Z" - 7,1" `l The cumulative annual value of all gifts an employee may provide to any government official cannot exceed US$500 unless approved in writing by both (1) the applicable operation or administrative EVP and (2)the General Counsel. Entertaining Government Officials Like giving gifts to government officials, entertaining has the potential to be seen as a bribe. As a result, employees must use care when entertaining government officials. There are situations in which entertaining government officials may be appropriate, such as providing a meal after a tour of a parking facility or accompanying an official to an occasional sporting or cultural event. Entertaining government officials is permitted only if the entertainment: is valued under US$100; if valued US$100 or above, is approved in writing by the applicable operational or administrative EVP; and is not extravagant or lavish; is not, or could not be perceived as, a bribe, payoff or kickback (e.g., given in order to obtain or retain business or secure an improper advantage);and is in good taste and occurs at a business appropriate venue. The following is never appropriate: entertainment that can be viewed as excessive by an objective third party; "adult"entertainment or any sort of event involving nudity or lewd behavior; and entertainment that, under local law, SP+ is not permitted to offer, or the official is not permitted to accept. Employees should talk to their EVP when in doubt as to whether an event, location or expenditure is appropriate. The cumulative annual value of all entertainment an employee may provide to any government official cannot exceed US$500 unless approved in writing by both (1) the applicable operation or administrative EVP and (2) the General Counsel. These entertainment guidelines apply to situations in which SP+ employees are present. Tickets to sporting or cultural events provided by SP+ to government officials at which SP+ employees are not present are really "gifts," not "entertainment," and should be viewed under the gift guidelines above. Providing Travel to Government Officials Like gifts and entertainment, providing travel to government officials must be viewed with care. But unlike gifts and entertainment, travel expenses are rarely "nominal." As a result, any request for the Page 21 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages MUNICIPAL SERVICES ,�__: payment of travel expenses for government officials must be reviewed on a case-by- case basis. The payment of any travel or travel-related expenses for government officials requires the prior written approval of (1) applicable administrative or operations EVP, and (2)the General Counsel. Note that SP+ will not approve travel expenses for family members of government officials, and will never approve trips that appear to be provided to obtain or retain business or secure an improper advantage. Conflicts of Interest When you were hired, you agreed to be a loyal employee and to act exclusively in the Company's best interest. "Conflict of interest" describes any circumstance where personal or financial gain influences or appears to influence your business judgment. Activities that involve the unauthorized use of Company time, equipment, information; that could damage your own or the Company's good reputation; or that otherwise conflict with the Company's business interests, are to be avoided. Of particular concern are situations in which your personal interests may conflict with the interests of the Company in relation to present or prospective vendors, suppliers, customers, clients or competitors. You should not use your position or the assets or influence of the Company for your own personal advantage or gain. Sometimes conflicts of interest will develop accidentally or unexpectedly. If this happens, report the matter as soon as possible directly to our General Counsel in the Chicago Support Office. In most cases, these problems can be resolved if they are handled quickly and openly. Moonlighting Working for another organization or self-employment is not permitted for any Company employee if it interferes with your ability to perform your day-to-day job responsibilities for the Company or creates a conflict in performing your job duties for the Company. If you moonlight, you must: Notify your manager/supervisor or the Human Resources Department in the Chicago Support Office Not work for any competitor In no way compromise the confidentiality of Company information or that of any customer or client Not impair your ability to perform your duties as an employee of this Company Government Contracts If your job involves business with the government, you must know the rules regulating these business arrangements. If you are unsure about any of the rules, ask your immediate manager or call our General Counsel in the Chicago Support Office. Government Reports, Filings and Communications If you prepare government filings, schedules and applications, you must be extremely careful. The Company will not • Page 22 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ za� MJNICIPAL S�RY[C�S tolerate the submission of knowingly false or misleading statements to any government agency or representative by any of its employees. In addition, employees may not accept kickbacks in exchange for confidential, Company-specific information and the submission of false claims for payment to a government official is expressly prohibited under the False Claims Act. Conducting Business with Relatives Conducting business with relatives, including hiring a family member or relative in any capacity, is prohibited if employment would result in the creation of (1) a supervisor/subordinate relationship between a relative and an employee, (2) an actual conflict of interest or the appearance of a conflict of interest or (3) a situation where one employee verifies either a cash or ticket count or schedules the work of another employee who is their relative. Information Technology User IDs/Passwords User IDs and passwords give you and the Company an added measure of security for network and PC-related resources. Under no circumstances should a User ID and/or password be shared with another individual. Unauthorized sharing or dissemination of a User ID or password may result in immediate termination. Computer and Data Security It is your responsibility to maintain the security of the data on your personal computer. Be careful before putting sensitive information (Company- related, employee-related, or personal)on a laptop or PC because data stored on a local hard drive becomes more vulnerable to loss and/or unauthorized access. • If you have a laptop computer, you must take special-precautions to ensure that it is locked in a secure place. Do not leave your laptop unattended if you take it on a business trip. Do not check a laptop in luggage when traveling, unless circumstances or changes in the law make this unavoidable. At least once a week, you should ensure that critical data residing on your individual workstation is backed up to the LAN, subject to appropriate security measures to protect the data's confidentiality. Some data should be backed up more frequently, even daily, depending on the nature of the application and how critical it is to the business. Software Compliance The Company is responsible for software license compliance related to software loaded on your machine. Consequently, you must contact the IT Department before installing any new software on your machine, including, but not limited to, screen savers, instant messaging, freeware, shareware and other legitimate business software. Incidental Personal Use Company systems and equipment, including personal computers, laptop computers, telephones, cell phones, email, Internet, etc., are corporate assets which must be used primarily for legitimate business purposes. Personal use is not forbidden, but such use: Must be limited and not affect work performance and normal business activities Page 23 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • e MUNICIPAL SERVICES ' //��•vN .�' 0 .I Must not compromise the security or reputation of the Company + Must not burden the Company with noticeable incremental risks or costs Monitoring, Auditing and Access The Company retains the right to monitor and audit all use of corporate computing / telecommunications assets, regardless of where such use is initiated, and to access all files and messages stored on or processed through corporate assets. No employee has, or should expect any, personal right of privacy with respect to any file or message contained within or processed through corporate assets or with respect to any use of those corporate assets. The Company may use system software and software utilities to log, analyze, document and/or block use of corporate assets. The foregoing is only a brief summary of the Company's IT Policy. Always refer to the Company's current IT Policy for a comprehensive and detailed explanation of the Company's IT policies and procedures. Proprietary Information and Intellectual Property Our trade secrets and confidential information are our Company's most important assets. This proprietary information, which sets us apart from our competitors, belongs to the Company and must be safeguarded during and after your employment. Our trade secrets and confidential information includes, but is not limited to, the terms of contract leases and management agreements, the identity of the Company's clients and contact persons, marketing strategies and plans, financial templates designed for corporate planning and facility operations, product formulations, new products, new technology, new equipment, development plans and unpublished financial reports and earnings data. Our confidential information also includes, but is not limited to, any and all financial data and information relating to the operation of the parking facilities operated by the Company, personnel and salary data, operations manuals and training materials. In addition, our financial and business planning templates and our operations and training manuals are copyright materials. Our trade secrets and confidential information will be communicated to you on a need-to-know basis within the Company. If you are in a position to receive any of our trade secrets or confidential information, you are not authorized to share or provide this information to anyone inside the Company who does not need the information to perform his or her job, or, under any circumstance, to anyone outside the Company. Be careful to avoid inadvertent disclosures in your routine business dealings and in social conversations with friends and relatives. If you have any questions regarding this policy during or after your employment, you must contact our General Counsel in the Chicago Support Office for additional guidance. Trademark Protection and Copyright Infringement Our registered and unregistered copyrighted, trademarked and service marked products and services are important and valuable assets of our Company. They distinguish us from our competitors and represent our hard-earned reputation for quality products and services. It is up to you and other authorized users to protect our copyrighted, trademarked and service marked products and services. Page 24 Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • MUNICIPAL SERVICES '�'-"F=■ hwb �"" N.. nom..: All copyrighted, trademarked and service marked products and services must be accompanied by their appropriate designations (i.e., ®, TM, sm, and/or ©). Contact our General Counsel in the Chicago Support Office for guidance on the proper use of these symbols. Protection of Company Property The manager in charge of each facility is responsible for determining the necessary level of security at that location to protect company property. This includes access to Company assets such as Company facilities, equipment, machinery, inventory, petty cash, etc. Your compliance with the security procedures outlined for your location is a required part of your job responsibility. If you witness a breach of security, report it to the manager of your location, or to the Human Resources Department immediately. Requests for Information As part of our Company policy, processes have been put in place regarding how information is reviewed and approved before it is released to the public in the form of press releases, articles, seminars and speeches. No information may be released to the media until it has been forwarded to our Executive Vice President, Administration, and our General Counsel who are in the Chicago Support Office. Their review and approval is necessary in order to ensure that the information/announcement complies with the Securities Exchange Commission's disclosure requirements. The content of any speech for an outside organization must be reviewed and approved by the Senior Vice President responsible for your area of operation. Media Calls If you receive a call from the local media at your location, explain that Company policy does not permit you to comment, and direct them to our Executive Vice President of Administration in the Chicago Support Office. In the Executive Vice President's absence, media calls should be directed to our General Counsel also in the Chicago Support Office. Employee Relations/Labor Relations Equal Employment Opportunity (EEO) and Anti-Discrimination Policies The Company is an equal opportunity employer and does not discriminate against any individual in hiring or employment because of race, creed, color, ancestry, gender, sexual orientation, marital status, religion, national origin, age, physical disability, mental disability, medical condition, veteran status, or any other legally protected status as defined by applicable laws. Employment opportunities at our Company are based on non-discriminatory factors such as job qualifications, quality of work, prior job performance, attendance and length of service. Page 25 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • M€JhfCIf�AL SERVICES TIM ..iN.. Non-Harassment It has been and continues to be our Company's policy to (i) provide employees with a work environment free from unwelcome conduct (whether verbal or physical) that is based upon a person's protected status, such as gender, color, race, ancestry, national origin, age, disability, or other legally protected group status (including sexual orientation), and (ii) prohibit harassment of employees in the workplace by any person, in any form. Our Company will not tolerate harassing conduct that affects tangible job benefits, interferes unreasonably with an individual's work performance, or creates an intimidating, hostile or offensive working environment. If you believe that you have experienced or witnessed harassment you should report the matter immediately to your manager or supervisor. You may also report the matter to your Senior Manager or Regional Manager. If you are uncomfortable reporting the matter through your region, you may contact any of the following resources: The SP+ Hotline at (800) 245-4714, a live compliance specialist is available 24/7 to speak to you about your concern. Our Vice President of Benefits, Compensation and Employee Relations or our Executive Vice President and Chief Human Resources Officer in the Chicago Support Office. General Counsel in the Chicago Support Office Any officer of the Company or any other member of Company management whom you feel.comfortable contacting. They are required to make your complaint known to Human Resources in the Chicago Support Office. For a more detailed explanation of the Company EEO and Non-Harassment policies, see your Employee Handbook. Labor Relations The Company's history of labor relations is based on our reputation for consistency, credibility, and fairness with union representatives and our employees in a bargaining unit. The Director, Employment Attorney is our Company's chief spokesperson regarding union representation and is primarily responsible for coordinating all labor negotiations. Should issues arise concerning labor negotiations, attempts to organize a facility or other non-routine union matters, you should contact the Director, Employment Attorney through the Executive Vice President and the Chief Human Resources Officer located in the Chicago Support Office. Workplace Safety/Environmental Protection You are responsible for helping us maintain a safe and healthy work environment. As a Company, we comply with applicable laws and regulations affecting safety, health and environmental protection. You must follow safe work procedures, comply with the Company's safety programs and strictly adhere to occupational safety and health regulations, including work restrictions applying to minors. Page 26 Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages •/1_:;,N.� 7.:: MUNICIPAL SERVICES Z If you have questions about, or know of any safety, health or environmental issues, contact any of the following persons: your manager, the Senior Vice President responsible for your area of operation or the Human Resources Department in the Chicago Support Office. Worker's Compensation As an employee of this Company, you are covered under Worker's Compensation insurance. This insurance provides compensation for disabilities and deaths suffered while performing your job. In order to receive proper coverage, you must report all accidents or injuries to your manager as soon as possible. Waiting periods for income benefits vary from state to state. Compliance, Reporting and Compliance Procedures Compliance You are required to strictly comply with this Code. Failure to comply may subject you to disciplinary action, including dismissal for cause from your position with the Company, as well as possible civil and criminal liability. Reporting any Illegal or Unethical Behavior Employees are encouraged to talk to supervisors, managers or other appropriate personnel about illegal or unethical behavior, as well as when the employee is in doubt about the best course of action to take in a particular situation. It is the Company's policy not to allow retaliation for reports of misconduct by others made in good faith by employees. Employees are expected to cooperate in internal investigations of misconduct. Employees may forward concerns regarding accounting, internal accounting controls, auditing matters, violations of the Company's Code of Ethics or this Code of Business Conduct, or violations of the Company's EEO, Anti-Discrimination or Non-Harassment policies on a confidential or anonymous basis through the SP+ Hotline at 1-800-245- 4714 or via the Internet at https://www.reportlineweb/spplus. The Company will not discharge, demote, suspend, threaten, harass or in any manner discriminate against any employee in the terms and conditions of employment based upon any lawful actions of such employee with respect to good faith reporting of complaints. Compliance Procedures All employees must work to ensure prompt and consistent action against violations of this Code. However, in some situations it is difficult to know if a violation has occurred. Since we cannot anticipate every situation that will arise, it is important that we have a way to approach a new question or problem. Keep these steps in mind: Make sure you have all the facts. In order to reach the right solutions, we must be as fully informed as possible. Ask yourself: what specifically am I being asked to do? Does it seem unethical or improper? This will enable you to focus on the specific question you are faced with, and the alternatives you have. Use your judgment and common sense. Page 27 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages �' MUNICIPAL ScRVICES Discuss the problem with your supervisor. This is the basic guidance for all situations. In many cases, your supervisor will be more knowledgeable about the question, and will appreciate being brought into the decision-making process. Remember that it is your supervisor's responsibility to help solve problems. Seek help from Company resources. In the rare case where it may not be appropriate to discuss an issue with your supervisor, or where you do not feel comfortable approaching your supervisor with your question, consider discussing it with another appropriate Company official or a member of the Human Resources staff in the Chicago Support Office. You may report ethical violations without fear of retaliation. As described above, the Company does not permit retaliation for good faith reports of ethical violations. Always ask first, act later. If you are unsure of what to do in any situation, seek guidance before you act. 8. Living Wage. SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees to the living wage requirement. SP+ agrees to the living wage requirement. 10. Public Entity Crimes. SUBMITTAL REQUIREMENT: No additional submittal is required. By virtue of executing this affidavit document, Proposer agrees with the requirements of Section 287.133, Florida Statutes, and certifies it has not been placed on convicted vendor list. SP+ agrees with the requirements of Section 287.133, Florida Statutes, and certifies it has not been placed on convicted vendor list. Page 28 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■bS, 4. MUNICIPAL SERVICES 1 . 3 Minimum Qualifications Requirements . _ teams • + MUNICIPAL SERVICES rE;t�� r,, ►:,.... 1 .3 Minimum Qualifications Requirements Minimum Requirements. The minimum Eligibility Requirements for this solicitation are listed below. Proposer shall submit detailed verifiable information affirmatively documenting compliance with each minimum requirement. Proposers that fail to comply with minimum requirements will be deemed non-responsive and will not be considered. 1. Proposer shall maintain commercial office within Miami-Dade, Palm Beach, Broward or Monroe Counties. SUBMITTAL REQUIREMENT: Submit the business tax receipt or occupational license for the Proposer's location which complies with this requirement. SP+ (DBA Central Parking System of FL Inc) has operated locally in the metropolitan Miami area since 1982. We have included our business tax receipt/occupational license which comply with this requirement below and on the next page: Local Business Tax Receipt LBT Miami-Dade County, State of Florida -THIS IS NOT A BILL-DO NOT PAY 1280262 BUSINESS NAME/LOCATION RECEIPT NO. EXPIRES CENTRAL PARKING SYSTEM OF RENEWAL SEPTEMBER 30, 2015 FL INC 1280262 2 S BISCAYNE BLVD 1684 Must be displayed at place of business Pursuant to County Code MIAMI,FL 33131 Chapter 8A—Ait.9&10 OWNER SEC.TYPE OF BUSINESS CENTRAL PARKING SYSTEM OF FL 207 ADMIN PAYMENT RECEIVED BY TAX COLLECTOR INC OFFICE/OPERATION 45.00 09/29/2014 Employee(s) 7 CTR 0234-14-003108 This Local Busing=Tax Receipt only c on6nus payn ant of the Local Rosiness Tax.The Receipt is not a titans., permit,or a certification of the holder's qualifications.to do business.Helder must comply with any governmental or nongovernmental regulatory laws and requirements which apply to the business. The RECEIPT NO.above must be displayed on all commercial vehicles-Miami-Dade Code Sec 8a-276. MI MI®� For mere information,visit wwvv�aialnidad•.goy/tans ollector , Page 29 Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages 1,6 Mr • r/�-v VJV..1 ".:r If MUNICIPAL SERVICES N..AN.. zi..,.. ��� t POST. THIS DOCUMENT IN A CONSPICUOUS PLACE. THIS IS NOT A BILL O (h ill of + IMtttt NOT TRANSFERRABLE OR VALID AT ANOTHER ADDRESS UNLESS APPROVED BY THE FINANCE DEPARTMENT. DO NOT PAY CITY OF MIAMI 444 S.W.2 AVE 6'"FLOOR,MIAMI,FL 33130, PHONE(305)416-1918. Effective Year Oct. 1 2014 Thru Sep.30 2015 RECEIPT FOR CENTRAL PARKNG SYS OF FL INC This issuance of a business tar receipt does not pen,*the holder to violate any zoning laws of the ISSUED Oct 01,2014 TOTAL FEE PAID 131.00 City nor does it exempt the holder from any kerma or permits that may be required by law. This document does not constitute a cM6flration that the holder is qualified to engage In the •s r•• business.profession or occupation specieed herein. The document indicates payment of the business tax receipt only ACCOUNT NUMBER 6671 RECEIPT NUMBER 36177 NAME OF BUSINESS CENTRAL PARKNG SYS OF FL INC DBA CENTRAL PARKNG SYS OF FL INC LOCATION 2 S BISCAYNE BLVD 203 201 5 IS HEREBY IN COMPLIANCE TO ENGAGE IN OR MANAGE THE OPERATION OF: ADMINISTRATIVE OFFICE Jose M. Fernandez Finance Director i . t �y�• THIS IS NOT A BILL NOTICE: This certiruate is r tGb[t�� tT� t tilltlt Non•Translerable. If you relocate, sell the t o business,or change the type of business a CERTIFICATE OF USE new certitcate must be obtained from Building and Zoning at 444 S.W. 2^d FIRE SAFETY PERMIT Avenue.4'"Floor,Phone:(305)416.1193- BUSINESS NAME: CENTRAL PARKING SYSTEM DBA: CENTRAL PARKING SYSTEM DATE ISSUED: 04/09/10 VALID FROM: 10/01/14 TO 09/30/15 ACCOUNT NUMBER: 6671 SERVICE ADDRESS: 2 S BISCAYNE BLVD APPROVED USE: CUO7-Civil Support-Parking General vehicle parking garage COMMENTS: ONE FLOOR ONLY FOR AUXILARY USE 1 • PLEASE DISPLAY THIS CERTIFICATE IN A CONSPICUOUS LOCATION AT OCCUPANCY ADDRESS. I Page 30 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • + MUNICIPAL SERVICES di.—:.:di.—:.:di.—:.:.v..: '1:. 2. Proposers shall have been awarded at least three (3) contracts of similar scope and size within the last five (5) years. Similar size and scope may include municipal parking Departments, parking authorities, and/or parking systems, including colleges/universities; and/or hospitals. SUBMITTAL REQUIREMENT: For each of the three (3) required contracts, submit: the name of the awarding agency, agency contact person, address, telephone number, email address, and summary of scope of services provided. As the largest municipal parking management firm in North America, SP+ Municipal Services has extensive experience managing municipal parking systems on every scale. We have included the following five (5) contracts of similar scope and size to meet this minimum qualification requirement. City of Miami Beach Parking System Agency: City of Miami Beach s +s,, 1 Contact: Saul Frances, Parking Director Address: 755 Meridian Avenue, Suite 100 INCaRPI RATED ; Miami, Beach, Florida 33139 305 673-7505 Telephone:P (305) Email: saulfrances(amiamibeachfl.gov Scope of Services: SP+ Municipal Services provides parking attendants for numerous city- owned parking garages and lots—totaling 8,500 spaces. We also perform parking meter collection services across 750 multi-space meters on-street and over 1000 single space meters. City of Richmond Parking System Agency: City of Richmond Contact: Lynne Lancaster, Operations Manager, Public Works Address: 900 E. Broad Street, Room 1003 Richmond, Virginia 23219 Telephone: (804) 646-6006 Email: lynne.lancaster(c�richmondgov.com Scope of Services: SP+ Municipal Services provides parking management for seventeen (17) city-owned parking facilities totaling 6,004 parking spaces including facilities serving the 258,000- square-foot Richmond Convention Richmond Citation Revenue Center, the 13,500 seat Richmond 7. Coliseum and the Landmark 54',"77.° Theatre. We also perform parking 54.000,000 00 meter collection and parking 5'52,000,'S0°0°O0°000.°D I- EN Imi INI - enforcement services. The chart on 52.500.00000 the right illustrates the 29% growth S�"°°°'°°°'°° '� MI MN in citation revenue for the City of 5%.00.s.00. 0 mu an Richmond from FY 2012 to FY 2014 y50''""°°° (SP+'s first full year was FY 2013). 2012 2013 2014 Page 31 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages Z MUNICIPAL SERVICES '�=-.... •a�:" City of Harrisburg, Pennsylvania Parking System . of loge , Agency: Trimont Real Estate Advisors (City Representative) :,r��Q�,.A4s,�"�4,y,�e. Contact: John Gass, Director E. o. Address: 3424 Peachtree Road NE, Suite 2200 i 1I.I'll'clt t 0= Atlanta, Georgia 30326 1A ■��:= Telephone: (404)420-5600 °' 4' Email: jgass(a�trimontrea.com Scope of Services: SP+ Municipal Services provides parking management services for twelve (12) parking facilities totaling 7,700 spaces. We also provide on- street management services for the City's 1,250 on-street spaces. In 2013, SP+ was retained by Trimont Real Estate Advisors to manage the City of Harrisburg's parking asset portfolio in a public private partnership (PPP). SP+ is responsible for every aspect of over 1250 on-street parking spaces and 7700 off-street spaces which are spread across twelve (12) parking facilities and surface lots. Beginning in January 2014, SP+ began installing 170 new LUKE II multi-space meters, LPR technology and significant PARCS infrastructure upgrades as well as pay-by-cell services. We have also worked to rebrand the program by creating an informative and interactive website www.parkharrisburg.com that lists parking availability, parking related news and other important program information. City of Denver Off-Street Parking System coUArt. , Agency: City and County of Denver ���,j' Contact: Sean Mackin, Manager of Parking Operations 11: 41\ Address: 633 17th Street, Suite 1600 Denver, Colorado 80202 �±� r Phone: (720) 913-4548 S . Email: sean.mackin(c�denvergov.orq Scope of Services: SP+ Municipal Services provides parking management for three (3) city- owned parking facilities totaling 3,311 parking spaces. The City of Denver awarded the parking management for three (3) of its biggest most prestigious garages to our Company at the beginning of October 2009. The three (3) garages are the Denver Performing Arts Complex Garage, the Denver Justice Center Garage, and the Cultural Center Garage. Located in the heart of downtown Denver, the Denver Performing Arts Complex (DPAC) is the second largest performing arts complex in the United States, with a total of nine theatres/performing spaces and over 10,000 seats. DPAC is a four-block, 12-acre site that is home to a Tony Award-winning theatre company, Broadway touring productions, contemporary dance and ballet, magnificent chorales, a major symphony orchestra, internationally- acclaimed opera and more. The Denver Justice Center covers a two block area and includes the Courthouse, Detention Center, Post Office, the New Food Production Kitchen, and custody housing units. Page 32 sigi Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ • MUNICIPAL SERVICES owireal The Denver Cultural Center Garage encompasses an entire City block, which includes the Colorado History Museum, Denver Arts Museum and the Denver Museum of Nature and Science. The Cultural Center also includes several residential units, which are directly attached to the parking garage. The public's first and last impression of these cherished facilities in Denver is the parking garage, and our team fully understands its role in enhancing the public's experience while visiting these sites. We encourage you to contact Sean Mackin—Manager of Parking Operations for the City and County of Denver(as listed above)—in order to confirm our team's success at both enhancing customer service while increasing the city's bottom line results. City of Portland (Smart Park) Parking System QoaT L Agency: City of Portland 4 0 Contact: Michael Jacobs, Division Manager Off-Street&Regulatory I° m Address: City of Portland Transportation Bureau I}1120 SW 5th Avenue, Suite 800 6 Portland, Oregon 97204 s s 5 Phone: (503) 823-7527 Email: michael.jacobs(a�portlandoregon.gov Scope of Services: SP+ Municipal Services, through our Central Parking brand, assumed the City of Portland's parking operations in 2011. We provide parking management services for the operation, maintenance, janitorial, administration and auditing of the City of Portland SmartPark parking garages. We are responsible for approximately 3,500 parking spaces in six (6) parking garages located within the Downtown Core. We offer visitors and employees convenient access and consistent, high-caliber customer service. Location Highlights: 3,429 spaces, 38 Automated Pay Stations, 24/7 Customer Service provided through a combination of 30 Customer Service employees and a Remote Management command center. Annual Revenue Collected: Approximately$10 million. The ParkSmart Garages have undergone many updates since we took over the contract. Five (5) of the six (6) parking garage facilities have been automated. SP+ recovered over $50,000 in past due A/R that the prior parking management company did not collect. SP+ implemented the SmartPark Validation Program, which has grown to nearly 350 merchants and has an 84% favorable customer service rating on surveys. Page 33 Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ ,Z9, :MUNICIPAL SERVICES d: coma •" iwirm All employees have completed comprehensive customer service training (including in automation). Our close working relationship with the City of Portland allows SP+ to implement new processes and build on the solid base operation we created. We understand the City's operations, and the unique demands placed on it by Downtown Stakeholders and the retail business climate. We realize how the application of new technologies can benefit the City's operations in terms of efficiencies and economies through reduced operating costs, and creative revenue generation. Realigned staff for streamlined service delivery and maintain all garages within EPA guidelines. Page 34 NM Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages om cx CD DZ om Cn • INNOVATION IN OPERATION' www.spplus.com + MUNICIPAL SERVICES 2 . 1 Qualifications of Proposing Firm � •. z•,w: MUNICIPAL SERVICES ri.. .„ . /__�;,N.: ' 2.1 Qualifications of Proposing Firm Submit detailed information regarding the firm's history and relevant experience and proven track record of providing the scope of services similar as identified in this solicitation, including experience in providing similar scope of services to public sector agencies. For each project that the Proposer submits as evidence of similar experience, the following is required: project description, agency name, agency contact, contact telephone & email, and year(s) and term of engagement. Firm's History SP Plus Corporation (NASDAQ: SP) m provides professional parking, ground �,, transportation, facility maintenance, security ", 11 and event logistics services to 1 municipalities, property owners and 1 managers in all markets of the real estate ': , i • • industry. SP+ has nine operating divisions, each of which focuses exclusively on the idiosyncrasies and specific needs of a single vertical market. The company has more than 23,000 employees. Under its SP+, Standard Parking and Central Parking brands, the company operates approximately 4,200 parking facilities and over two million parking spaces in hundreds of cities across North America, including parking-related and shuttle bus operations serving more than 75 airports. USA Parking System, a wholly-owned subsidiary, is one of the nation's premier valet operators, serving more four and five diamond luxury hotels and resorts than any other operator. Since 1929 we have continuously focused on providing on-site parking management services at multi-level and surface parking facilities. The company believes that these management services ensure the maximize profitability per parking facility for its clients. Learn more about SP+ at www.spplus.com. SP+ Municipal Services SP+ Municipal Services offers comprehensive services backed by the collective capabilities of an industry leader. We deliver superior parking and on-street services that bolster civic pride, while our well-managed operations boost net income. We bring the latest parking technologies and techniques into the civic realm, and we continually assess our clients' technology needs and advise them on upgrades to increase revenues, reduce labor costs and enhance customer service. r _. ?'_' _._ �_ , ,_,.. _ . Page 35 f.Y1. Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages n..,, , m bio • MUNICIPAL SERVICES '�=-C".-lir We are industry leaders in parking meter enforcement and collection services, ticket processing and payment applications, parking meter maintenance, shuttle bus and transportation services and myriad associated disciplines pertaining to today's cutting-edge municipal parking and on- street meter operations. In this regard, we are uniquely qualified to partner with the city to provide a "one-stop shop" for cost-effective intellectual capital: the ability to envision, implement and execute fundamental and complex operating recommendations while seeking to leverage the privatization opportunities contemplated by many municipalities and government organizations. Through careful hiring and conscientious training, we employ a team equally effective in enforcing collections and maintaining good public relations — critical components to any successful municipal operation. To maximize efficiency, we use an automated workforce management system that streamlines scheduling, tracks time and lowers labor costs. In addition, we provide efficient and reliable shuttle services for city facilities and visitor destinations. Our ability to deliver a portfolio of services as a single provider simplifies the administrative burden on our clients while also enabling them to leverage the economic benefits associated with a single relationship. Our clients have only one reporting relationship to manage, and we're able to more effectively and efficiently deliver a range of services than typically possible through multiple providers. In addition to SP+ Municipal Services, our other operating groups include: SP+ Airport Services SP+ GAMEDAY SP+ Healthcare Services SP+ Hotel Services SP+ Office Services SP+ Residential Services SP+ Retail Services SP+ University Services SP+ service lines include: SP+ Event Logistics SP+ Facility Maintenance SP+ Security Services SP+ Transportation Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ blb • MUNICIPAL SERVICES '/ -" 2 7,1 ■` Relevant Experience As the largest municipal parking management firm in North America, SP+ Municipal Services has extensive experience managing municipal parking systems on every scale. We have included the following contracts of similar scope and size. City of Miami Beach Parking System _= / '' Agency: City of Miami Beach ,I,, Contact: Saul Frances, Parking Director ' Address: 755 Meridian Avenue, Suite 100 tNCtyRP ORATED s Miami, Beach, Florida 33139 Telephone: (305) 673-7505 Email: saulfrances©miamibeachfl.gov Contract Years: 1999-2008, 2011–Present Scope of Services: SP+ Municipal Services provides parking attendants for numerous city- owned parking garages and lots—totaling 8,500 spaces. We also perform parking meter collection services across 750 multi-space meters on-street and over 1000 single space meters. City of Richmond Parking System Agency: City of Richmond Contact: Lynne Lancaster, Operations Manager, Public Works Address: 900 E. Broad Street, Room 1003 Richmond, Virginia 23219 Telephone: (804)646-6006 Email: lynne.lancaster(c�richmondgov.com Contract Years: January 2012–Present Scope of Services: SP+ Municipal Services provides parking management for seventeen (17) city-owned parking facilities totaling 6,004 parking spaces including facilities serving the 258,000-square-foot Richmond Convention Center, the 13,500 seat Richmond Coliseum and the Landmark Theatre. We also perform parking meter collection and parking enforcement services. The chart below illustrates the 29% growth in citation revenue for the City of Richmond from FY 2012 to FY 2014 (SP+'s first full year was FY 2013). Richmond Citation Revenue ss,o00,000.00 ' - sa,sw.WO.ao __ sa.corwoo.co $3.5oo,a013.00 --Or-111 ill IIII ill El $3,000,000.00 NM$2,500,000.00 -- 51,000,000.00 01011 _ $1.500,000.00 M -- 51,000,000.00 MI $500,000.00 S / 2012 2013 2014 Page 37 i Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ N. • MUNICIPAL SERVICES N..iN.. �i . City of Harrisburg, Pennsylvania Parking System -;4o� ERR Agency: Trimont Real Estate Advisors (City Representative) =��Q�►�N x Contact: John Gass, Director -`' Address: 3424 Peachtree Road NE, Suite 2200 Atlanta, Georgia 30326 •,,�, Telephone: (404)420-56000 Email: jgass @trimontrea.com Contract Years: December 2013—Present Scope of Services: SP+ Municipal Services provides parking management services for twelve (12) parking facilities totaling 7,700 spaces. We also provide on- street management services for the City's 1,250 on-street spaces. In 2013, SP+ was retained by Trimont Real Estate Advisors to manage the City of Harrisburg's parking asset portfolio in a public private partnership (PPP). SP+ is responsible for every aspect of over 1250 on-street parking spaces and 7700 off-street spaces which are spread across twelve (12) parking facilities and surface lots. Beginning in January 2014, SP+ began installing 170 new LUKE II multi-space meters, LPR technology and significant PARCS infrastructure upgrades as well as pay-by-cell services. We have also worked to rebrand the program by creating an informative and interactive website www.parkharrisburg.com that lists parking availability, parking related news and other important program information. City of Denver Off-Street Parking System cot.'.\'t) Agency: City and County of Denver e4, �'IT Contact: Sean Mackin, Manager of Parking Operations 1,.."'N Address: 633 17th Street, Suite 1600 r Denver, Colorado 80202 F`t i tI z� Phone: (720) 913-4548 SEAS � Email: sean.mackin(a�denvergov.orq Contract Years: October 1, 2009—Present Scope of Services: SP+ Municipal Services provides parking management for three (3) city- owned parking facilities totaling 3,311 parking spaces. The City of Denver awarded the parking management for three (3) of its biggest most prestigious garages to our Company at the beginning of October 2009. The three (3) garages are the Denver Performing Arts Complex Garage, the Denver Justice Center Garage, and the Cultural Center Garage. Located in the heart of downtown Denver, the Denver Performing Arts Complex (DPAC) is the second largest performing arts complex in the United States, with a total of nine theatres/performing spaces and over 10,000 seats. DPAC is a four-block, 12-acre site that is home to a Tony Award-winning theatre company, Broadway touring productions, contemporary dance and ballet, magnificent chorales, a major symphony orchestra, internationally-acclaimed opera and more. The Denver Justice 77.77 77.77.._._r 7_7 w : ._,, -. - -------777211111111111111111- 72 Page 38 TT' Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ -ter • + MUNICIPAL SERVICES N..:.«.. Center covers a two block area and includes the Courthouse, Detention Center, Post Office, the New Food Production Kitchen, and custody housing units. The Denver Cultural Center Garage encompasses an entire City block, which includes the Colorado History Museum, Denver Arts Museum and the Denver Museum of Nature and Science. The Cultural Center also includes several residential units, which are directly attached to the parking garage. The public's first and last impression of these cherished facilities in Denver is the parking garage, and our team fully understands its role in enhancing the public's experience while visiting these sites. We encourage you to contact Sean Mackin—Manager of Parking Operations for the City and County of Denver(as listed above)—in order to confirm our team's success at both enhancing customer service while increasing the city's bottom line results. City of Portland (SmartPark) Parking System Qoalr EANO Agency: City of Portland ' o 4.Contact: Michael Jacobs, Division Manager Off-Street&Regulatory o . )73rn Address: City of Portland Transportation Bureau ..,*..,..4. � 1120 SW 5th Avenue, Suite 800 ., 0 Portland, Oregon 97204 18 s s Phone: (503) 823-7527 Email: michael.jacobs(c�portlandoregon.gov Contract Years: April 1, 2011–Present Scope of Services: SP+ Municipal Services, through our Central Parking brand, assumed the City of Portland's parking operations in 2011. We provide parking management services for the operation, maintenance, janitorial, administration and auditing of the City of Portland SmartPark parking garages. We are responsible for approximately 3,500 parking spaces in six (6) parking garages located within the Downtown Core. We offer visitors and employees convenient access and consistent, high-caliber customer service. Location Highlights: 3,429 spaces, 38 Automated Pay Stations, 24/7 Customer Service provided through a combination of 30 Customer Service employees and a Remote Management command center. Annual Revenue Collected: Approximately$10 million. The ParkSmart Garages have undergone many updates since we took over the contract. Five (5) of the six (6) parking garage facilities have been automated. SP+ recovered over $50,000 in past due A/R that the prior parking management company did not collect. k , _- o Page 39 Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages 1 ,,,, . L MUNICIPAL SERVICES - SP+ implemented the SmartPark Validation Program, which has grown to nearly 350 merchants and has an 84% favorable customer service rating on surveys. All employees have completed comprehensive customer service training (including in automation). Our close working relationship with the City of Portland allows SP+ to implement new processes and build on the solid base operation we created. We understand the City's operations, and the unique demands placed on it by Downtown Stakeholders and the retail business climate. We realize how the application of new technologies can benefit the City's operations in terms of efficiencies and economies through reduced operating costs, and creative revenue generation. Realigned staff for streamlined service delivery and maintain all garages within EPA guidelines. In addition to the above highlighted parking operations, SP+ also operates the following municipal parking operations: City of Bloomfield Parking System — Bloomfield, New Jersey City of Chelsea Parking System — Chelsea, Massachusetts City of Colorado Springs Parking Facilities— Colorado Springs, Colorado City of Coral Gables—Coral Gables, Florida City of Fort Worth Parking Facilities— Fort Worth, Texas City of Great Falls Parking System —Great Falls, Montana City of Long Beach Parking Facilities— Long Beach, California City of Manitou Springs Parking System— Manitou Springs, Colorado City of Mesa Parking System — Mesa, Arizona City of Newport Beach Parking System — Newport Beach, California City of Oakland Parking Facilities—Oakland, California City of San Mateo Parking System — San Mateo, California City of Santa Ana Parking System — Santa Ana, California City of Tampa Parking System —Tampa, Florida Case Western Reserve University Parking System —Cleveland, Ohio Chicago Parks District Parking Facilities—Chicago, Illinois George Mason University Parking System — Fairfax, Virginia New Jersey Transit Parking Facilities — New Jersey Tarrant County Parking Facilities— Fort Worth, Texas Page e 40 lim Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages b,6 • + MUNICIPAL SERVICES 2 . 2 Qualifications of Proposer's Team 1 MUNICIPAL SERVICES -1!CUM 2.2 Qualifications of Proposer Team Provide an organizational chart of all personnel and consultants to be used for this project if awarded, the role that each team member will play in providing the services detailed herein and each team members' qualifications. A resume of each individual, including education, experience, and any other pertinent information, shall be included for each Proposal team member to be assigned to this contract. Below is our organizational chart showing how everyone in our team supports the City of Miami Beach's operation. Locally, Andrew Tedrick (Regional Vice President) and Chester Escobar (Regional Manager) will have direct oversight of the operations and assist Dasiel Gonzalez (Project Manager) for the City of Miami Beach. All day-to-day operations will be handled by Dasiel who is the best possible person to lead our group of over 90 employees. Our biggest advantage over any competitor is the depth and experience of our team. r..._ I Rob Toy + Executive Vice President I I Robert C izek A .:11Z MUNICIPAL SERVICES I Senior Vice President Roamy Valera, CAPP I- 1 Senior Vice President, Municipal&Institutional 1 Services Andrew Tedrick Mike Drow Vice President Senior Vice President, � i Technology Brian Scoggins, CAPP ! Director, Municipal Services Chester Escobar Steve Hernandez, CAPP Director, Regional Manager Municipal Services i The SP+Municipal Services Team and our Technology Dept. I will provide ongoing management and operational assistance to the Dasiel Gonzalez City of Miami Beach throughout Jam71] Senior Facility Manager the duration of the contract. Adminis (CMB Project Manager) Facility APS Collectors Ticket Auditors Supervisors • -r; . Page 41 `n s4' Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ • MUNICIPAL SERVICES 't=-"'..-•" Key Personnel SP+ Parking has an entire team of seasoned parking veterans who will oversee the City of Miami Beach Parking Attendants Operation. We are confident that no other parking management firm can match the management support that SP+ provides to its employees in the field. Our philosophy of providing the highest level of customer service and operations is achieved with our management team structure and our award winning training and development programs. The management team will consist of the following individuals: Robert Toy—Executive Vice President Robert Toy is responsible for the company's South Division. His duties i. include the marketing and administration of locations from Florida to Hawaii. He has over 28 years' experience in management, leasing, project feasibility LI p and due diligence review in the parking and transportation industry. e Mr. Toy joined SP+ as Executive Vice President of Operations in October 2012 in connection with the Standard Parking / Central Parking merger. Most ,� recently, Mr. Toy served as Senior Vice President of Field Operations for Central Parking. Mr. Toy began his career with Central Parking as Executive Vice President of USA Parking System, Inc., a wholly-owned subsidiary. Previously, Mr. Toy was Chief Operating Officer for Denison Parking and National Operations Director for Republic Parking. Throughout his career, Robert has been a part of many organizations, including the National Parking Association and the International Parking Institute. Robert Cizek— Senior Vice President ' Robert Cizek has spent 25 years in the parking industry including twenty of those years at SP+. He has held a number of positions as General Manager 4., rin the cities of Miami, Tampa, and Washington, DC. Robert also oversaw Central's Municipal and airports verticals for several years ultimately rising :, through the ranks to become Senior Vice President responsible for Business Development and Operations in more than ten states. Robert served on the board of International Parking Institute where he served as the company ifiii, � 4 liaison for technology advancements and public sector operations. Robert's relationships extend throughout the U.S. as a result of his work efforts at Central Parking, as well as his activities promoting the advancement of "intelligent transportation" technologies while working with Park Mobile, the largest provider in the United States of pay by phone for on and off-street parking, and StreetSmart a wireless vehicle detection technology company. Robert attended the University of North Carolina at Asheville where he graduated with a degree in Small Business Management while simultaneously playing Division I tennis on a full scholarship. �. -- - 1 t .. __ - Page 42 .,. Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ... • MUNICIPAL SERVICES '�=-�"''� '_� Andrew Tedrick— Vice President and Regional Manager— Florida and Caribbean Mr. Tedrick joined SP+ in 1995. Mr. Tedrick is responsible for all of Standard Parking and Central Parking's operations in Florida and Puerto Rico. Prior to -. *, his current position, Mr. Tedrick held the position of General Manager, Miami where he was responsible for the oversight of all the company's operations in the Miami market. Additionally, Mr. Tedrick has held positions of increasing responsibility with the company throughout the states of Florida and Texas. , Mr. Tedrick has extensive experience in Class "A" office facilities, municipal operations, mixed use facilities and stadium operations. He received a Bachelor of Arts degree in Political Science from The University of South Florida. Mr. Tedrick is an active member in BOMA Miami-Dade and is a member of its Leadership Council and Government Affairs Committee as well as a member of the Florida Parking Association. Chester Escobar—Regional Manager Chester Escobar is currently the Regional Manager for South Florida and railli Puerto Rico. The current portfolio includes GGP portfolio, Baptist Health of South Florida, Pro-Med Properties, and a large portfolio of properties owned by Banco Popular in Puerto Rico. In the municipal arena our clients include: City of Tampa (Meter maintenance), City of Miami Beach (Meter collections, complete management of their off-street division), and City of Coral Gables (Complete management of off-street division). His career in the parking industry spans over 18 years in the municipal and private sectors. In the municipal sector he was the Chief Operations Officer for Miami Parking Authority ("MPA") and the Assistant Parking Director for the City of Miami Beach. In both positions he oversaw all facets of the Operations of these Multi-Million Dollar Parking departments including: Meter Collection & Maintenance, Parking Enforcement, sign post and meter installation, Lot & Garage Operations, and Facility Maintenance. In the private prior to his current position, he was the General Manager for Impark in Miami (2005-2010) overseeing all operations in Miami Dade County. His experiences have allowed him to oversee large operations in private and public environments of our industry. This offers him a unique vantage point to successfully integrate business efficiencies in any parking and transportation environment. Chester is an active member of the Florida Parking Association, BOMA, and holds a bachelor's degree in Business Administration from Florida International University. Dasiel Gonzalez— Senior Facility Manager(City of Miami Beach Project Manager) SP+ proposes Dasiel Gonzalez to remain as our Senior Facility Manager overseeing the City of Miami Beach Parking Attendants operation. Dasiel has „�„ been the Senior Facility Manager over this operation for the past year, and served as the Assistant Operations Manager for the operation for five years from 2 7-2011. Dasiel has eight r 0 00 e g t yea s of parking management experience with ever increasing levels of responsibility, all in the greater Miami area. Dasiel has extensive experience with the City of Miami Beach operations and has expertise in the fields of facility management, on-street operations, auditing, human resources, special event management and customer service. Dasiel holds a bachelor's degree in Business Administration from Miami-Dade College. Page 43 c: Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • q, MUNICIPAL SERVICES ' =- "'=- Dasiel Gonzalez dgonzalez aspplus.com • Education • Miami-Dade College;Miami,FL,May 2013 - Bachelors of Science in Business Administration Major in Supervision and Management - Associates Degree in Accounting • Coral Gables Senior High School;Coral Gables,FL,June 2008 - AP Scholar:Calculus,Microeconomics and U.S.History Work Experience • SP Plus Corporation:Miami Beach,FL Senior Facility Manager for City of Miami Beach;May 2014 to Present - Responsible for the daily operations of ten municipal parking facilities with over 7560 parking spaces and 42 Pay on Foot Stations 9 surface lots with over 8,500 spaces across The City of • Miami Beach; The largest municipal parking contract outsourced to a private company in Florida. • - Responsible for a team of approximately 100 employees. - In charge of scheduling,payroll,and management of all personnel-related issues. - Assemble various client reports such as monthly profit and loss statements, performance evaluation reports,and secret shopper reports. - Administration of the monthly account payables associated with the parking operation. • SP Plus Corporation:Miami Beach,FL Facility Manager for Park @ 420 Location;August 2011 to May 2014 - Responsible for administrative procedures and reporting,including monthly,quarterly&yearly budgeting for the property,profit&loss statements,daily revenue reports,credit card reconciliation and Daily Vehicle duration reports. - Implemented Hotel Guest Parking Incentive program. - Special event coordinating,including rate forecasting and revenue management. - Oversees 24-hour maintenance of the garage to ensure a safe and clean parking experience to our over 10,000 monthly transient guests. - Manage over 200 monthly tenants. • SP Plus Corporation/Imperial Parking:Miami Beach,FL Assistant Operations Manager;August 2007 to August 2011 - Managed a team of 40 supervisors and up to 200 employees. - Responsible for all personnel-related issues in the contract. - Oversaw the training of personnel for the City of Miami Beach parking facilities. Key Skills - Proficient in all Microsoft Office Programs - Federal APD equipment trouble shooting - Scan Net Software - Paris Invoicing Software - Oracle - Native Spanish Speaker&Writer Page 44 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages , I Z•e MUNICIPAL SERVICES 7J 'h1.__ Subject Matter Experts available to City of Miami Beach Roamy R. Valera, CAPP— Senior Vice President Mr. Valera has a background in the parking industry that extends over 25 years, including 11 years as a public administrator. As a Senior Vice President, Mr. Valera is the business leader for the Municipal and Institutional ► Services vertical, specializing in best-in-class solutions for managing parking Nib la capacity, vehicle registration, permits, fee collections, enforcement procedures, shuttle services, special event requirements, electronic reporting and maintenance of parking locations. His focus is to guide the national growth and success of the municipal, higher education and healthcare markets. Prior to joining SP+, Mr. Valera served as a Vice President / Managing Principal of Timothy Haahs and Associates, where he supervised the firm's Florida operations, including project, financial management and business development. Mr. Valera also served as the Miami Parking Authority's Deputy Executive Director. He supervised all on-street and off-street operations and planning and development directives. He was also charged with the Authority's comprehensive development program, including managing capital construction projects. He has also served as the Associate Director of Professional Development for the International Parking Institute, where he handled the training and development programs for the association on a nationwide level. Mr. Valera is a Certified Administrator of Public Parking, a highly coveted certification that is sponsored by the International Parking Institute in collaboration with the University of Virginia in Charlottesville, VA. He currently serves on the board of directors of the International Parking Institute. Mr. Valera was recognized in 2013 as the first recipient of the James Hunnicutt's Parking Professional of the Year. The award is to recognize the individual's contribution to the advancement of the parking industry. He also received the 2012 International Parking Institute Chairman's Award in recognition of his contribution to the association. Mike Drow, CAPP — Senior Vice President, Technology Integration "' ' Mike Drow is the Senior Vice President, Technology Integration at SP+. In his position, Mike is responsible for leading the identification and implementation r�,_ of technologies into our various service lines and operating groups. He leads our efforts in electronic marketing and permitting, implementation of central command operating services, and providing consulting services on Ilkiii technology to clients. Prior to joining SP+, Mike worked for an oil and chemical logistics company and an equipment leasing company, holding various positions in project management, finance, information technology, strategy, business development, and operations. Mike is a Co-Chair of the International Parking Institute (IPI) Technology and Sustainability Committee and is certified as a Certified Administrator of Public Parking (CAPP), Project Management Professional (PMP) and in Production and Inventory Management (CPIM). The IPI Technology and Sustainability committee is delegated the responsibility to provide technical Page 45 .a Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • e MUNICIPAL SERVICES ��=_:.:.N. information to members and member organizations regarding development of new, cutting-edge technology and how it may be employed in various aspects of the parking industry. The Parking Technology Committee also contributes to the technical library of IPI. 9Y rY Mike received a BS degree in Mechanical Engineering from Purdue University and an MBA degree from DePaul University, where he focused on entrepreneurship and operations management. Brian P. Scoggins, CAPP— Director of Municipal Services ' As Director of Municipal Services, Brian carries more than 30 years of parking experience including 25 years as the City of Orlando Parking Operations �, : Manager, he is a Certified Administrator of Public Parking (CAPP) and has .. direct experience managing and directing all the activities for parking garage illand surface lot operations, special event parking, studies and surveys, enforcement, violations processing and collection, accounting and every other aspect of parking systems. Brian serves on the board of advisors for the International Parking institute. Brian will be involved in the implementation process as well as providing ongoing oversight of the operation. Stephen M. Hernandez, CAPP— Director of Municipal Services With over 12 years of experience, Stephen's background allows SP+ t Municipal Services to seamlessly guide our clients through difficult transitions ... and complex installations of new technologies. Throughout Stephen's career ... . he has been actively engaged in introducing new and emerging technologies within municipal systems. Earlier in Stephen's career, he was the Associate Vice President of Municipal Services for Lanier Parking Solutions where he t$ was responsible for the operations of several on-street and off-street ' contracts; including the City of Louisville, KY; City of Richmond, VA; City of Wilmington, NC; City of Durham, NC; and more. Stephen's clients consistently experienced year over year revenue growth while maintaining control over the operation's expenses. Stephen also spent time working for technology firms Digital Payment Technologies and QuickPay Corp. While at both firms, Stephen led several efforts to implement their equipment and software with the end-user's experience in mind. This served as a critical aide to the operation's local staff in their efforts to maintain the program's assets to ensure system uptime. Stephen holds a CAPP certification from the International Parking Institute (IPI) where he also serves on the IPI Technology Committee. Page 46 Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages + MUNICIPAL SERVICES 2 . 3 Financial Capacity ■ ,„„b . .< MUNICIPAL SERVICES '/ -`,7,,.•= ":" 2.3 Financial Capacity Each Proposer shall arrange for Dun & Bradstreet to submit a Supplier Qualification Report (SQR) directly to the Procurement Contact named herein. No proposal will be considered without receipt, by the City, of the SQR directly from Dun & Bradstreet. The cost of the preparation of the SQR shall be the responsibility of the Proposer. The Proposer shall request the SQR report from D&B at: https://supplierportal.dnb.com/webapp/wcs/stores/servlet/SupplierPortal?storeld=11696 SP+'s SQR was ordered from D&B on 5/11/2015 and sent to Yusbel Gonzales' attention according to RFP instructions. 4- C A I etps supp5e'portala. i,49, 1 WM$Lo'i4.Otwor r .r 7 ':+,,v.a5+,c •r.pp,,,,t.pee'... s,,,ry,,, '.I04,-,,...vo..•w,,.. :,x ave.,.acy=st rte,+'X,'OFt45•og of via thbyw_. :..;aabst7lttla �I Itas due&bradslroot Dun&Bradstreet C:osernment Solutions Con tractor Management Portal Step t of t Create/Update Supplier Certification +rr Yew C.ep.a. Fi.as.orovia.tn�aspen ne.p,em nromsanon eelor 1 l.wsA Nap. i:wv.he, ay %rm 8.0 1 la•a....... .,ne.rn:.pni...x1 P.wC.e 13174 L.Mwsn.r:.rmt N.r.c,Ha.• .wsb t....../..,M.•pat w ows,.......••a..0...1 am 4.SW.at%rm.Wide on rows■ono vows* .-.....r 1,1, Page 47 Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • INNOVATION IN OPERATION' m <O c=an �O© 00 013 m m • • • { www.sppius.com • MUNICIPAL SERVICES " ',/__� ._ '_:,� ' ;. -41,i ,,1415;14111';v, __ 3. Scope of Services Proposed SP+ has been providing the City of Miami Attendant and Supervisory service for the past 15 years (not consecutively). During these years, we have been a great partner to the City by working to develop the current SOP and providing counseling during the implementation of the City's in-house scheduling software. Another example of our collaboration is the collections of the APS. When the City wanted to free up their mid-level supervisor and move this responsibility to a contractor, the City did not hesitate to solicit our guidance. This level of collaboration comes with years of experience and mutual respect. The City seems to be in a crossroad of technology and new operational procedures which we will hopefully assist in. The following is our statement of work and commitment, once again, to provide the City with the best employees and support possible. A. Statement of Work SP+will be responsible for the following: 1. Providing trained and uniformed parking attendants at each of the designated parking facilities below, Monday through Sunday, including holidays and during special events. The parking facilities are located at: • G1 - 7th Street/Collins Avenue • G2- 12th Street/Drexel Avenue • G3 - 13th Street/Collins Avenue • G4- 16th Street/Collins Avenue • G5 - 17th Street Garage • G6-42nd Street Garage • G7 - 18th and Meridian (City Hall Garage) • G8- 5th Street and Alton Garage • G9- Pennsylvania Avenue Garage • G10- Sunset Harbor Garage • Multiple municipal surface parking lots, including during special events and/or seasonally. 2. SP+'s parking Attendants I will: A. Collect parking fees, validate tickets, and perform related duties. B. Provide financial and ticket reports at the conclusion of each shift. C. Submit all monies representative of the shift's activity to the shift/facility Attendant II's, and assist in the recordation and deposit of the daily shift cash receipts. D. Maintain a clean work area, including the adjacent booth area and access control equipment. Each shift will be responsible to maintain the fee computer as to cleanliness, dust, and appropriate use. E. Provide directions and general information to the public. F. Maintain a neat, well-groomed appearance at all times. G. Maintain a friendly, courteous and service-oriented attitude at all times. H. Consistently demonstrate the ability to communicate effectively in the English language with the general public, supervisors, and City management. Page 48 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • G'� MUNICIPAL SERVICES l d--" _' :` 4 J I. Be qualified to complete all required cash and ticket reports to ensure the accurate and complete recordation of such reports. Demonstrate ability to add, subtract, multiply, and divide in a consistent and accurate manner. J. Be familiar with City parking policies pertinent to: • Monthly Parking Program • City Decals and Permit Parkers • Special Event Parking • Hotel Hang-Tag Program; and • Any other programs implemented by the City K. Be familiar with the location, hours of operation, and rates of all City parking facilities. L. Trained in operating the City's gated parking revenue control equipment and related mobile applications. M. Perform all other related duties as assigned by the City. Enhancement: N. First Responder training — Provide the City with 80+ alert eyes to report any suspicious activities they witness during their normal day to day duties. 3. SP+will provide and require its employees to wear a uniform: A. Sport/polo shirt or collared shirt(no t-shirts), dark pants, shorts or skirt. B. The firm's employees will be issued official City of Miami Beach photo identifications and these will be required to be worn daily as part of the employee's official uniform. C. SP+will include its name on the badge or uniform. D. The City reserves the right of final approval of the uniform selected by SP+. 4. SP+ will provide Attendants II as requested by the City. 5. Attendant II will perform the following duties, including all Attendant I duties, as required: A. Attendance verification: Verify at the beginning of each shift that all booths are staffed. If personnel are absent or call in sick, it is the responsibility of the Attendant II to replace the Attendant I immediately. The Attendant II will issue a bank for each Attendant I, whose duties are to cashier, per shift. B. Scheduling of shift locations and replacements for daily and weekly schedule and scheduling for vacations and emergencies. C. The shift will serve as the City contact for any problems or questions during each shift. D. Provide required assistance to parking attendants during shift closeout procedures. Prepare all deposits for shift cash receipts. E. Perform the duties of a Parking Attendant I, when and if necessary. F. Assist in central monitoring station. G. Perform other related duties as requested by City staff. Enhancement: H. First Responder training and responsibilities. 6. SP+ will provide a full-time on-site Project Manager with experience handling the type of services requested by the City. Our current project manager has over 5 years of experience managing this project. He will have full authority to act on behalf of the firm. The Project Manager will be scheduled at the sole and absolute discretion of the City Page 49 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages Jf ./` 7 MUNICIPAL SERVICES -,x,', '/=-"N= `' a t and will be available to respond to requests from the City, on an as needed basis, 24 hours a day/seven days a week. 7. All SP+ employees will report any facility maintenance issues, including but not limited to graffiti; light bulb replacement; restriping; signage; etc. that needs to be addressed. 8. SP+ will schedule monthly performance meetings with City management to review performance issues. 9. SP+ will notify the City immediately upon any change in its management team that impacts services to the City. A minimum of two (2) contract representative names will remain on file with the City at all times. 10. SP+ will respond to any complaint received from the general public or the City Administration, in writing, within 24 hours of receipt of complaint. 11. All training is the sole responsibility of SP+. SP+ will provide written rules of conduct for its personnel, which must be approved by the City's Parking Director. 12. SP+ will provide a Facilities Operation Manual to each employee and a permanent manual containing standard operating procedures will be stored in each cashier booth and central facility office. Please see attachments—"Field & Facility Supervisors Handbook"and "Cashiers Handbook"—at the end of this section. 13. Smoking, eating, and/or mobile phone use on the job is strictly prohibited. 14. SP+ will supply a $100.00 bank for each shift at each facility. The $100.00 bank will consist of sufficient variety of currency and/or coin to properly provide change. The City reserves the right to alter the composition of the $100 bank; however, typically, eighty (80)one-dollar bills and two (2) rolls of quarters will be required. 15. SP+ will be responsible for all pay-on-foot stations, including but not limited to: providing all funds necessary for replenishing all cash for change bins (two bins per pay on foot station and $2,500 per bin is required); balancing all transactions at all pay-on- foot stations at applicable facilities; and performing all other related duties pertaining to pay- on-foot stations, as assigned by the City. SP+will have sufficient cash on hand to ensure that at no time any pay-on-foot stations are depleted of change (smaller bill denominations). SP+ will use best efforts to keep all pay on foot stations operational at all times including, but not limited to, minor repairs such as misread tickets; bill jams; receipt rolls, etc. 16. SP+ will be responsible for any cash shortages or missing tickets. Missing tickets will be calculated at the maximum daily parking rate. All shortages will be delivered to the City of Miami Beach Parking Department, do the Finance Manager, within 72 hours of notice of the shortage by the City. Page 50 Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ ZM.JNICIPAL SERVECES {f4 17. SP+ will provide continuous and on-going procedural and equipment training to its employees. SP+will provide a roster of all trained employees to the City. Employees receiving training at the City's parking facilities must be scheduled to work at City parking facilities. Under no circumstances is SP+ to train employees at City parking facilities and relocate the employee to another contract or client for any period of time without the prior written consent of the City. 18. SP+ will provide sufficient vehicles 2015 or newer, (in such number as reasonably determined by the City) for its employees to ensure the effective and efficient transport of attendants to assigned locations throughout all shifts. 19. SP+ will perform a background check, in such manner as approved by the City, on all of its employees, as part of its employment process. SP+ may also be required to conduct other screening and/or investigative measures at the request of the City. The City has the right to refuse any personnel supplied by the firm. Any person employed by SP+ whom the Parking Director, in sole and reasonable discretion, may deem temporarily or permanently incompetent or unfit to perform the work, will be removed promptly from the job and such person will not again be placed with the City. 20. SP+ will include its audit and internal controls including, but not limited to, the following: code of conduct and a confirmation process; hiring and promoting of employees; continuous training; fair and balanced discipline; implementing and monitoring internal controls; having a strong and independent audit committee; and hiring effective internal auditors. The City reserves the right to require SP+ to conduct investigative measures, including audits, and/or surveillance, to ensure the integrity of the system and their employees. 21. SP+ will provide samples of its standard monthly, quarterly, and annual, reporting forms. Said reporting may include, but is not limited to, any and all financial and/or operational reporting to the City, including invoicing; employee attendance; etc. 22. The City will at no time be responsible for any overtime payroll expense incurred by SP+ unless the City authorizes said overtime in advance, in writing. Enhancements: 23. Ticket Auditing — SP+ will implement a system-side ticket auditing procedure to properly account for the proper processing of all tickets, funds, exception tickets, and all other transactions. SP+'s strongest attribute as a company is its auditing procedures. Our entire corporate culture revolves around our audit process and to properly implement controls in its operations to minimize pilferage. We should be able to implement our program within the first 4 weeks of our contract begin date. 24. Mystery Shops— SP+ will continue to conduct Mystery shops on a monthly basis. We will work with city staff in determining how our program should move forward and if we should continue to use the current service provider or choose a different shopper company. Page 51 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ • MUNICIPAL SERVICES '--""'� 7.1 25. MAP — SP+ will continue to use its motor assistant program to assist all that visit and reside in Miami Beach have a better parking experience even when vehicle issues may arise. 26. Cleaning Services — SP+ will provide a $10,000 annual allowance (on the original term of contract) to use as a credit for power washing, striping, or painting services in any of their facilities. This work is to be performed by our own in-house maintenance company. 27. Training — SP+ will, at its own cost, will provide training to all its employees as needed but not less than once a year. On-the-field training or shadow training is not included in this offer since the employee will already be serving a function in the City's operations. B. PERFORMANCE STANDARDS (please see sample SOP manuals on the following pages) 1. Uniforms/Name-tags: SP+'s employees will be in full uniform with their respective name-tag at the start of their shift. Failure to do so may result in a request to replace said employee with one in full uniform/name-tag. A;w0—S-, ili I { 2. Customer Service/Conduct: Employees will comport themselves in a respectful and courteous manner when addressing the public/customers. Conduct unbecoming will include: smoking, eating, mobile phone use, rudeness, belligerence, hostility, quarrelsome, antagonistic, aggression, sarcasm, contempt, and mocking. All employees will further refrain from smoking, eating, and/or drinking while on-duty. Complaints pertaining to customer service including, but not limited to, the behavior outlined above will be immediately addressed by the firm. The City reserves the right, at its sole discretion, to determine if the employee is unfit or incompetent to perform the duties and may require the immediate removal of the employee and replacement with another within one (1) hour of said request. -. .,_,7-,7-.-»,_- .---........ :—,, .--r:.= Page 52 per, Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages , FIELD & FACILITY SUPERVISORS HANDBOOK .... M I AM I B E Ac H CMBPF-Section-09-Supervisors Guideline Page 53 Introduction Welcome to SP+ Municipal Services The purpose of this letter will briefly introduce SP+ Municipal Services. During special events season you have to learn and understand a series of procedures and general guidelines that will help you perform and fulfill Contractor's & City of Miami Beach expectations. It is essential to our success that all employees strive to achieve the highest possible standards in the performance of their responsibilities. In doing so, you bring credit to yourself as well as to Contractor. Because good communication is essential to the success of any business operation, we have developed this Guideline to describe and acquaint you with many of the policies, procedures and benefits available to you as an SP+ Municipal Services employee. CMBPF-Section-09-Supervisors Guideline Page 54 CITY OF MIAMI BEACH EXPECTATIONS We work closely supervised at all locations by the City of Miami Beach Off-Street Parking Supervisors. In order to do a good job,the first thing we need to know is what the City of Miami Beach expects from us on a daily basis. City's Expectations: ✓ Training:To insure that every attendant is trained and perform as expected ✓ Uniforms:Proper working attire and full uniform. o NAMETAG(provided by our office) o BLUE POLO SHIRT(shirt must by tucked in) o BLACK OR NAVY BLUE SLACKS(no jeans,tight pants,caprices or jogging wear) o BLACK SHOES OR SNICKERS(no sandals or high heel) ✓ Communication: Proper use of the English language while using two way radios provided by the City of Miami Beach. Continuous transfer of information between on Duty City of Miami Beach and Contractor Supervisors ✓ Staffing: Maintain adequate staffing levels as requested by the City of Miami Beach during normal operations and events ✓ Knowledge: Fully understanding and application of all in place procedures, and positions available under your command. o Cashier o Seller o Traffic Controller ✓ Reporting: Accurately report all transactions performed by Cashier and Sellers using the tools provided by the City of Miami Beach such as the cashier report. ✓ Security: Provide adequate supervision, to ensure that all revenue collected is deposited in a designated safe box following every procedure in place ✓ Equipment: Responsible for all items provided by the City of Miami Beach excluding normal wear and tear ✓ Customer Service: To provide every customer with a pleasant parking experience,from entering to exiting any City of Miami Beach parking facility managed by Contractor ✓ Supervision:Appropriately enforce all of the above describe points to every attendant working at a City of Miami Beach parking facility. ✓ Operational Directions: City of Miami Beach supervisors are to lead Standard Supervisors to do certain tasks as demanded by specific situations that requires special attention CMBPF-Section-09-Supervisors Guideline Page 55 PHYSICAL AUDIT The first thing you need to do prior to performing a physical audit is: (1)when to do it and (2) what you will be looking for. The best time to audit an attendant is at peak hours. By performing an audit at this time, the attendant has very little time to even out the revenues from any overage. Any difference implies that a breach of procedure has taken place. NOTIFY MANAGEMENT IMMEDIATELY AND REQUEST REMOVAL OF THIS INDIVIDUAL UNTIL FURTHER INVESTIGATION FOLLOW THE LIST BELOW TO APPROPRIATELY AUDIT AN ATTENDANT Note: Always request the presence of a C.M.B. supervisor; Define the peak hours at the location you want to audit ✓ You will need a pen and a paper to record your findings ✓ Money bag to secure the cash ✓ Collect all the cash leaving the bank issued for change with the attendant ✓ Secure all the used books ✓ You will need them to match the cash ✓ Perform the calculations accordingly and write down your findings ✓ Remember big differences must be addressed immediately ✓ Attendant must be removed as soon as possible ✓ If everything is okay,proceed to audit the garage or lot ✓ The used books will be your start point.As you should know the attendant has to write the tag# on both sections of the ticket the bottom and upper parts and has to place each ticket sold on the dashboard facing up ✓ Go floor by floor and match the information on the used books against that on the tickets inside the vehicles and the actual vehicle tag# ✓ If you find a discrepancy feel the vehicle hood for temperature, depending on the temperature you can make an educated guess as to per what time the vehicle enter the lot,or garage and thus pointing to one attendant ✓ If these procedures can't determined then,further investigate the discrepancy Investigation hints: ✓ Determine who is responsible for that ticket ✓ Check the book logs,write down your findings ✓ If the vehicle is cold try to stay around to interview the customer ✓ Ask the customer the time of entry ✓ Ask the customer to give the name of the attendant or it's description ✓ If you cannot stay,give the attendant the vehicle information and instruct him/her to call you upon the exit of this vehicle or vehicles ✓ Summoned right away if you are called; ask the customer the ticket and keep it to support your findings ✓ If the investigation successfully directs you to an attendant report it immediately ✓ Have this attendant replaced by another and send him/her to the office ✓ Gather all your findings,and write a report describing the incident ✓ Submit it to management CMBPF-Section-09-Supervisors Guideline Page 56 DECISION MAKING FLOW CHART All transactions must be performed the same way at all locations.Below all transactions will be explained and given examples, it is very important that once learned this procedure, it be communicate to cashiers and sellers. Not all transaction apply to every location,there are some limitation or restrictions, There are fewer manually transaction done but most are done where revenue equipment is in place. The chain of command is also extremely important in the decision making process.Contractor handles all off- street parking transactions performed by cashiers and sellers.An organizational chart along with a formula will help you understand the decision making process. DECISION MAKING FLOW CHART APPROVAL=CMB SUPERVISOR CITY OF MIAMI BEACH OFF-STREET PARKING DEPARTMENT OPERATIONS MANAGER&SUPERVISORS SP+ PROJECT MANAGER SP+ LEAD SUPERVISORS SUPERVISORS CASHIERS SELLERS CMBPF-Section-09-Supervisors Guideline Page 57 SUPERVISOR'S RESPONSIBILITIES AND DAILY TASK 1. SUPERVISOR'S RESPONSIBILITIES AND DAILY TASK a. Your main responsibility is the supervision of attendants working during your shift b. Overseeing Parking Facility and report any minor or major incident during your, previous shifts c. You are accountable&responsible for the personnel on your shift d. Supervisor must be ready at all times to be able to open a register, sell or direct traffic if operation required e. It is responsibility and accountability to be able to perform at all times as a cashier,seller or traffic if need it f. You are responsible and accountable of authorizing personnel under your supervision to go on breaks,clock-in before or clock-out after scheduled time g. You will be responsible and accountable for Not Enforcing Rules and Regulation of CMB Parking Facilities h. You will be responsible and accountable for not instructing personnel under your supervision i. All locations are subject to sudden changes of activity base on CMB request j. You MUST be ready to take necessary actions 2. ACCOUNTABILITY a. Lead supervisor will be directly responsible for their staff levels of performance and will be held accountable for not taking action to employees failing to tie to City of Miami Beach Supervisors or Contractor Supervisor Procedures b. Shift supervisor will be held accountable when employees are found in violations of City of Miami Beach Supervisors or Contractor Supervisor Procedures c. Auditors will be held responsible for reporting to Facility Manager on daily basis missing ticket,incomplete reports,missing money bags,and any other important issue d. Supervisors will be held responsible for the accuracy of the paper work submitted e. Supervisors will be held responsible and accountable for: i. Miss accounted revenue ii. Miss accounted tickets iii. Improper submission of paper work iv. Not follow proper Cash Handling Procedures v. Not following proper rules of conduct vi. Not enforcing proper Rules and Regulation imprinted on the Contractor Handbook and Supervisor Handbook for the City of Miami Beach Parking Facilities vii. Not having updated your Supervisor Handbook for the City of Miami Beach Parking Facilities f. All employees need to follow City of Miami Beach&Contractor Policies and Procedures g. Under no circumstances Contractor attendants, supervisor will overruled any Rules, Regulation,or Procedure from the City or Standard Parking i. Note:The following are things that you should look for and check during your shift. 3. CASHIERS&SELLERS a. Make sure the cashiers are following the proper procedures when processing transactions b. They should advise you when they have cash drop (1099). This is important so that they don't have that much money with the in the register c. They should have all the necessary supplies for their shift d. Reports should be turn in and filled out properly with no mistakes.All forms should be filling out correctly with all information that is required e. Information must be legible, and accurate. If information is not legible cashier must do it again,they will be held accountable for the accuracy of the document,therefore you will be too for not enforcing this rules CMBPF-Section-09-Supervisors Guideline Page 58 4. ACCESS CONTROL EQUIPMENT a. Ticket Dispenser i. Check the amount of tickets left and make sure there is a second box in the spare tray ii. Check the discarded ticket box(silver box above tickets)and empty it if needed iii. Check to see if the dispenser needs to be cleaned and that tickets are being printed properly iv. Under no circumstances should be left tickets unused or used to unauthorized personnel or customers b. Gates i. Check that the gates are the proper length ii. The foam protector should be installed as to prevent damage should the gate hit a vehicle iii. The screws holding the gate in place should be tight.This causes the gate to snap off if a vehicle breaks it. iv. You might also be able to reuse the same gate if it's long enough v. Open the box and visually check the belt is in good condition vi. Never touch the belt when the power is on 5. REVENUE EQUIPMENT a. Power Pads i. Verify the date and time on the screens ii. Check the keyboard for keys that may be loose or need replacing iii. Check to see if anybody has written on the power pad b. Printers i. Make sure that printers have paper rolls and that the ink ribbon is good c. Validator i. Covers should be closed and locked ii. Cashiers should not have access to the validator 6. BOOTHS a. Check the glass panels for cracks b. Check doors and windows they are working properly i. Otherwise report each issue to the Lead Supervisor or Facility Manager ii. Log the information on the daily log c. Make sure the lights are working properly d. Have they been cleaned? i. Is there any major that needs to be reported? 7. FACILITY a. At least once during your shift walk the facility,including stairwells. b. Look for anything that needs to be repaired/replaced and make a note about it so it can be brought to the city's attention i. Examples ii. 3rd floor 2 lights burned out iii. South 4th floor stairwell lights burned out iv. Graffiti on 6th floor elevator door c. Also,check for safety issues that need to be addressed i. Examples ii. Fire extinguisher missing on 5th floor se corner iii. Oil/gas spilled on 2nd floor iv. Pipe broken on 4th floor and hanging in the path of traffic v. Broken glass on level 6 CMBPF-Section-09-Supervisors Guideline Page 59 8. SPACES AVAILABLE a. From the computer the supervisor must to check the available parking space b. Keep updated traffic personnel or security posted at front of the facility 9. INSTRUCTIONS AND TRAINING a. Training and re-training is the key factor for a successful operation b. You must properly instruct every attendant with your location regulations i. Hours of Operations and Rates ii. Entrances,exits and emergencies exit to properly assist our customers iii. How many handicapped spaces,Elevator,APS's,facility levels and vending machines are located on your facility c. You must re-train all attendant under your supervision periodically 10. COMMUNICATION a. Any issue must be properly log on the daily log book b. Any issue or incident must be communicate to the Lead Supervisor i. If Lead Supervisor in not available,contact your Facility Manager ii. If the Facility Manager in not available,contact G5 Assistant Manager iii. If the Assistant Manager is not available,contact CMB Supervisor on duty c. Any positive or negative attempt to reach your direct superior must be properly log d. Progressive Disciplinary Warning will be issue by the shift supervisor e. Reviewed by the Lead Supervisor and approved by the Facility Manager i. Project Manager will organize: ii. Monthly mandatory meeting with each of the Facilities Lead Supervisors & Supervisors iii. Every Facility Supervisor will report any discomfort, complaint, need, request and recommendations to the Facility Manager to help them to improve their locations iv. Communication is essential to bi-directional with Supervisor personnel and Management to establish and improve areas that need improvement, overtime, upcoming events or projects,etc. ✓ Make sure the bag actually falls inside the safe • CMBPF-Section-09-Supervisors Guideline Page 60 GENERAL CASH HANDLING ✓ Be extremely careful when counting and transporting money ✓ Use the solid bags provided to make money drops ✓ Make sure that you count and seal the money bag in front of the attendant ✓ Review all the information shown on the bag(clear hand writing must be required) o Top Part-Detachable Slip • Date • Attendant First&Last Name • Amount to drop • Your signature or initial o Bottom Part-Bag information(for Anchor Garage see Remark) • To:Sun Trust Bank • From:Attendant Fist&Last Name • Location:G5-P71-etc. • Date:(04-02-07)-(04/02/07) • Signature:Attendants Signature • Amount deposited: Dollars and cent deposited • Your signature or initial ✓ If money was picked up at the booth or selling post,make sure that you sign and give the detachable slip that comes along with the bag to the attendant ✓ At the office(Verification Control Sheet).On the deposit log form for that location. o Date o Time o Attendant First and Last Name o Bag Number o Amount being dropped o Verify By:Full mane of the Supervisor o Initials:of the supervisor making the drop ✓ Make sure you write all the information on each line,even if the same attendant is repeated several times ✓ If the drop is done at the 17th street garage(G5)or 7th Street Garage(G1) o Make sure you give the bag to the security supervisor posted 24hrs at this location o Security will log the bag individually and collection the same information that you log at the Verification Control Sheet o Then you must sign by the entry o Then give it back to you so you may drop it in the safe ✓ Be extremely careful these steps need to be followed to avoid any discrepancies ✓ Make sure the bag actually falls inside the safe CMBPF-Section-09-Supervisors Guideline Page 61 DAILY MONEY PICK UP ✓ Every day an armor vehicle will come to the designated location to pick up the revenues generated the day before. ✓ We have this service performed at the G5,G1,G3 and the G3 garages ✓ As soon as armor vehicle get to the office, Security personnel posted at the G5 garage office will secure the doors and the windows, locking them up and covering the windows that offer a view to obstruct any visibility while the pick up is happening. ✓ Security officer will restrict access to authorized personnel only. ✓ Any personnel from Contractor or non authorized,will have to leave the office until completion of the pick-up ✓ Opening the safe needs two keys to open, one is brought by the Brinks Officer and the other one by the on Duty City of Miami Beach Supervisor ✓ All the individual deposits are removed from the safe then,separated by location,and cross-matched against the location deposit log form. ✓ This is done location by location, once they finish separating bags per locations, all individual deposits for that location will be placed inside the bigger deposit bag accompanied by the bank deposit list,and we move to the next location until we clear all deposits. ✓ The 7th street(G1),13th street garage(G3),and 12th Street garage(G2),will perform all security steps described above in order to secure their locations while Brinks officers are performing the pick up IMPORTANT A SUCCESSFUL PICK-UP IS THE RESULT OF GOOD CASH HANDLING AND REPORTING PROCEDURES. EVERY SHIFT SUPERVISOR IS IN CHARGE OF THIS SUCCESS, ONE SUPERVISOR FAILING TO CONSISTENTLY FOLLOW THE CASH HANDLING PROCEDURES POSITIONS THE TEAM IN HARMS WAY. CMBPF-Section-09-Supervisors Guideline Page 62 1 ✓ I agree to read it thoroughly,and seek clarification from my supervisor for any policy or provision that I do not understand. ✓ Since the information,policies and procedures described here are necessarily subject to change,I acknowledge that revisions to the Guideline may occur.I understand that nothing contained in the Guideline may be construed as creating a promise of future benefits or a binding contract with the Company for benefits or for any other purpose.I also understand that these policies,procedures are continually evaluated and may be amended,modified or terminated at any time. ✓ I have entered into my employment relationship with the Company voluntarily and acknowledge that there is no specified length of employment.I understand that my employment with Contractor is"at- will"which means that I can resign at any time,and Contractor can terminate my employment at any time,for any reason,with or without cause,warning or prior notice. Supervisor Signature Print Full Name Date Phone Number COPY TO KEEP IN HANDBOOK CMBPF-Section-09-Supervisors Guideline Page 63 ACKNOWLEDGEMENT RECEIPT OF SUPERVISOR HANDBOOK ✓ I acknowledge that I have received a copy of Contractor's City of Miami Beach Guideline. ✓ I agree to read it thoroughly,and seek clarification from my supervisor for any policy or provision that I do not understand. ✓ Since the information,policies and procedures described here are necessarily subject to change,I acknowledge that revisions to the Guideline may occur.I understand that nothing contained in the Guideline may be construed as creating a promise of future benefits or a binding contract with the Company for benefits or for any other purpose.I also understand that these policies,procedures are continually evaluated and may be amended,modified or terminated at any time. ✓ I have entered into my employment relationship with the Company voluntarily and acknowledge that there is no specified length of employment.I understand that my employment with Contractor is"at- will"which means that I can resign at any time,and Contractor can terminate my employment at any time,for any reason,with or without cause,warning or prior notice. Supervisor Signature Print Full Name Date Phone Number ORIGINAL TO KEEP IN PERSONNEL FILE CMBPF-Section-09-Supervisors Guideline Page 64 • • CASHIERS HANDBOOK • • • • • • Page 65 �' MIAMIBEACH Introduction Welcome to SP+ Municipal Services The purpose of this letter will briefly introduce SP+ Municipal Services. During special events season you have to learn and understand a series of procedures and general guidelines that will help you perform and fulfill Contractor's & City of Miami Beach expectations. It is essential to our success that all employees strive to achieve the highest possible standards in the performance of their responsibilities. In doing so, you bring credit to yourself as well as to Contractor. Because good communication is essential to the success of any business operation, we have developed this Guideline to describe and acquaint you with many of the policies, procedures and benefits available to you as an SP+ Municipal Services employee. Page 66 RULES TO REMEMBER "Failure to comply any of these rules may lead to TERMINATION" 1. No Smoking 2. No Cell Phones or any other electronic device 3. No books,newspapers or magazines 4. Wear complete uniform during working hours.Complete uniform consists of: a. NAME TAG(provided by HR) b. GREEN POLO SHIRT(shirt must be tucked in) c. BLACK PANTS(No jeans,tight pants,caprices or jogging wear) d. BLACK SHOES OR SNEAKERS(no sandals or high heels) 5. The acceptance of gratuities or tips is not permitted 6. No leaning or sitting down 7. You must fill out the Vehicle Inventory form before you start selling: (if apply) 'ask your supervisor" a. Mark and time your last entry b. Return a copy of the form to your supervisor within one hour after opening sales 8. Make sure you always write the vehicle's tag#and the time when ticket was sold on both (the upper and bottom)part of the book ticket 9. You may not leave your post unattended 10. Breaks consist of 30 minutes 11. Request 1099's(money sold)when you reach a maximum of$500.00 12. All money collected from ticket sales must be kept in the apron provided to you at the beginning of your shift.(DO NOT KEEP THE MONEY IN YOUR POCKETS OR PERSONAL BELONGINGS) 13. Overselling available spaces 14. No visitors 15. No loitering 16. You are responsible to be 15 minutes before your scheduled time to work 17. You are responsible to clock in and out at all times • 30 minutes break are taken after having worked over 4 hours.You must wait for someone to relieve you before leaving your post. If you need to take a restroom break or a regular break during your shift,inform your supervisor and wait for their instructions.Do not leave your post unattended • Be prompt and pay close attention to your schedule.A good tip is:Take note of the days,the date and the time for your schedule and keep this guideline with you at ALL times while at work • When at work, stay in your post at ALL times and follow the instructions provided by your supervisor or the City Supervisor Note: If you do not understand any of the above rules or procedures,you are responsible of asking your immediate supervisor before your start working. Page 67 CITY OF MIAMI BEACH BASIC RADIO CODES BASIC RADIOS CODES QSL Acknowledgement QTH Location QSY Change radio channels QTR Time QSK Proceed with QRR Call for assistance transmission QRU Nothing located QRM Repeat message/Radio 555 We copy you clear interference QSM Repeat your message QRX Stand-By 1099 Money Pick-up Items Change 01 Call your office 02 Call 07 Cancel-Disregard 11 Bathroom Break _ 12 Y2 Hour break ✓ Make sure you speak in ENGLISH when using the radio and use the appropriate radio code when transmitting and receiving a transmission ✓ Make sure that your transmission is related to the operation ONLY.If you need to communicate a personal issue or an emergency,please use the phone Codes Instructions When you start a transmission • You must identify your location and who you are trying to reach.The main office's location code is G5 (17th Street Garage). Example: You start giving your location code. o "G7"to"G5" o you will hear a"QSK"as an answer o continue your transmission o make it clear and brief • The receiver will answer your request,and the transmission will be finished by saying"QSL" When receiving a transmission • When the main office (G5) is trying to reach you,you will hear the location trying to reach you first, or the code identifying a specific supervisor • On the next page you will find the City of Miami Beach specific supervisor's codes: IMPORTANT:Make sure the transmission is not interrupted Page 68 OFFICIAL NAMES Mr. Saul Frances City of Miami Beach Parking Director Mrs. Monica Beltran City of Miami Beach Assistant Parking Director Mr. Miguel Beingolea 466 City of Miami Beach Operations Manager Mr. Steve Delgado 407 City of Miami Beach Operations Supervisor Mr. Charles Zarate 420 City of Miami Beach Operations Supervisor Ms. Diley Fuentes 408 City of Miami Beach Operations Supervisor Mr. Bill Kross 412 City of Miami Beach Operations Supervisor Mr. Alex Diaz 460 City of Miami Beach Operations Supervisor Mr. Danny Giraldo 417 City of Miami Beach Operations Supervisor Mr. Fred Arthuzo 411 City of Miami Beach Operations Supervisor Mr. Allen West 419 City of Miami Beach Operations Supervisor Page 69 LOCATION,SPACING AND DISTRIBUTION The City of Miami Beach has several facilities that remain open 24 hours, 7 days a week, others close at a certain time,and others are seasonal locations.Each location has a different rate structure;below I will list all locations managed by Contractor and its rates. In most garages we have available monthly access cardholders upon availability at a rate of$70.00 + TAX = $74.90.Access cards can be requested at 1755 Meridian Avenue,Miami Beach FL 33139. Monthly cards payments are accepted from the 1st until the 25th of each month. F.A.P.D EQUIPED Municipal parking garage rates and penalties 1. G1-7th Street Garage: a. Transient rates: $1.00 per hour or any portion thereof up to 15 hours,and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours(applicable sales tax is included in the hourly and maximum rate) b. Lost ticket charge: Parkers who cannot produce an entry parking ticket will be charged the maximum daily rate of$20.00 c. Monthly parking:$75.00 per month,per permit,plus applicable sales tax d. Weekend/event flat rate:$15.00 per vehicle Friday. Saturday and Sunday from 8:00 p.m. to 5:00 a.m. 2. G2-12th Street Garage: a. Transient rates: $1.00 per hour or any portion thereof up to 15 hours,and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours(applicable sales tax is included in the hourly and maximum rate). b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of 20.00. c. Monthly parking:70.00 per month,per permit,plus applicable sales tax. d. Weekend/event flat rate:$15.00 per vehicle Friday.Saturday and Sunday from 8:00 p.m.to 5:00 a.m. 3. G3- 13th Street Garage: a. Transient rates:$1.00 per hour or any portion thereof up to 15;and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours (applicable sales tax ss included in the hourly and maximum rate). b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$20.00. c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax. d. Weekend/event flat rate:$15.00 per vehicle Friday,Saturday and Sunday from 8:00 p.m.to 5:00 a.m. 4. G4-The Anchor Shops Garage a. Rates: Up to 1 hour $ 1.00 Up to 2 hours $ 2.00 Up to 3 hours $ 6.00 Up to 6 hours $10.00 Up to 24 hours $16.00 Fri-Sat-Sun 09:00 am until 05:00 am Flat fee$ 10.00 After 05:00 am maximum rate applies Early Birds Special Enter 06:00 am to 10:00 am&out by 07:00 pm$8.00 Only Monday thru Friday Page 70 5. G5-17th Street Garage: a. Transient rates: 0- 1 hour $1.00 1-2 hours $2.00 2-3 hours $3.00 3-4hours $4.00 4-5 hours $5.00 5-6 hours $6.00 6-7 hours $8.00 7-8 hours $10.00 8-15 hours $15.00 15-24 hours $20.00 b. Lost ticket charge: If a customer looses their parking ticket,they will be charged the maximum daily rate of$20.00 c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax d. Event flat rate:$15.00 per vehicle e. Employee Value Coupon-Lincoln Road(EVC-LR):$8.00 daily 6. G6-42nd Street Garage: a. Transient rates: $1.00 per hour or any portion thereof up to eight (8) hours;with an $8.00 maximum per 24-hour period (applicable sales tax is included in the hourly and maximum rate). b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$8.00. c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax. 7. G7-17th Street&Meridian Avenue Garage: a. Transient rates:$1.00 per hour or any portion thereof up to 15;and a maximum daily rate of $20.00 for any time exceeding 15 hours up to 24 hours(applicable sales tax is included in the hourly and maximum rate). - b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$20.00. c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax. d. Weekend/event flat rate:$15.00 per vehicle Friday, Saturday and Sunday from 8:00 p.m.to 5:00 a.m. 8. G8- 17th Street&Meridian Avenue Garage: a. Transient rates: 0-2 hours $0.00 2-3 hours $3.00 3-4 hours $5.00 4-5 hours $7.00 5-6 hours $9.00 6-8 hours $ 12.00 8-12 hours $15.00 12-24 hours $20.00 b. Lost ticket charge: Parkers who cannot produce a parking entry ticket will be charged the maximum daily rate of$20.00. C. Weekend/event flat rate:$15.00 per vehicle Friday,Saturday and Sunday from 8:00 p.m.to 5:00 a.m. 9. G9-17th Street&Lincoln Lane Garage: a. Transient rates: Page 71 0- 1 hour $1.00 1-2hours $2.00 2-3 hours $3.00 3-4 hours $4.00 4-5 hours $5.00 5-6 hours $6.00 6-7 hours $8.00 7-8 hours $10.00 8-15 hours $15.00 15-24 hours $20.00 b. Lost ticket charge: If a customer looses their parking ticket,they will be charged the maximum daily rate of$20.00 c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax d. Event flat rate:$15.00 per vehicle 10. G5- 17th Street Garage: a. Transient rates: 0-1 hour $1.00 1-2 hours $2.00 2-3 hours $3.00 3-4 hours $4.00 4-5 hours $5.00 5-6 hours $6.00 6-7 hours $8.00 7-8 hours $10.00 8,7 15 hours $15.00 15-24 hours $20.00 b. Lost ticket charge: If a customer looses their parking ticket,they will be charged the maximum daily rate of$20.00 c. Monthly parking:$70.00 per month,per permit,plus applicable sales tax Page 72 City of Miami Beach Decals City of Miami Beach City Hall C H 0401 Valid at: G7 Electronic Access Cards Valid at: G1 G2 G3 G4 G5 G6 G7 G8 -G9 DEC. City Wide Permits Clev Valid at: 0201 G7 - P32 - Meter Lots& Master Meters Art Deco Permits Valid at: 0214 G3 - P16 Q MAY JUN JUL AUG w a. Lot Specific o Valid at: u- PARK ING 2 Permit valid at designated open 00002 /7, parking lots 200612007 200612009 0\ a, ,be► "G"Permits 2007 2008 Valid at: City 01 Miami Beach All Garages and Open Lots n° cool 24 HOURS 7 DAYS A WEEK Page 73 OTHER NON PAYING CUSTOMERS • Handicap Permits o These permits are allowed to park legally at any location at no charge • City Marked Vehicles o These vehicles are allowed to park or enter any location anytime o These vehicles must show the City of Miami Beach logo on the side of the car o Or City Tag(Yellow) • Fire Rescue,Government,and Police&Life Guards vehicles are allowed to enter or park at any time PAYING CUSTOMERS AT OPEN LOTS • Metered&Master Meter Lots o Any customer that wants to park for a short period of time,advice them to feed the meter or pay at the master meter • Park and display o Place the ticket on the dashboard facing up, prior writing the tag# of the vehicle and time. Make sure you write it on the top and bottom part of the ticket o Parking enforcement will be issuing citations to any vehicle without a valid ticket for that day or with an expired meter o We will charge a special event rate fee;valid until 08.00 am next day marked on the ticket • Over Selling Available Spaces o You are responsible for overselling the lot o Traffic attendants must keep accurate counts of the available spaces PAYING CUSTOMERS AT PARKING GARAGES&SURFACE LOTS • Park and display o Place the ticket on the dashboard facing up o Parking enforcement will be issuing citations to any vehicle without a valid ticket for that day or with an expired meter o We will charge a special event rate fee; valid 24 hours from the time and date stamped on the white ticket issued by the ticket spitters CASH HANDLING PROCEDURES 1. Be extremely careful when counting and transporting money 2. Make sure you separate starting bank money ($100.00) with the one that needs to be returned to your supervisor at the end of your shift 3. At the time your supervisor collects the money always make sure: a. You have the bag filled at the time of collection b. Supervisor MUST count the money in front of you c. Supervisor MUST SEAL the bag in front of you d. You and your Supervisor MUST SIGN the detachable slip e. The slip MUST be returned to you f. You must keep the signed portion(s) of the slip as this is YOUR ONLY proof that the money was collected from you g. You MUST return the signed portion(s)with your paper work at the end of your shift Page 74 GENERAL TRANSACTION PROCEDURES 1) Cash or Normal Transaction: • Press"TIME/YES" • Insert ticket in the validator • Punch in expiration • Collect money • Press"TIME/YES" • Punch in amount collected follow with"." • Receipt will come out,have it signed,and • Press"CASH" attach it with the WHITE ticket • Press"CASH"and"RECEIPT",then give it 2) Lost Tickets to the customer • Call the office on the intercom and request an inventory search 6) Credit Card System Down • Request a driver's license • Insert ticket in the validator • Request proof of ownership (If the vehicle • Imprint credit card information in registration matches with the driver's VOUCHER(numbers"and expiration date information,fill a lost ticket report) must be readable) (must be imprinted • If the information doesn't match call your above the"X""SIGN HERE") supervisor • You must ask for picture ID with the credit • Fill completely a Lost ticket report card • Press "DATE/NO" (press once for each 24 • Handwrite credit card information above hours) imprinted credit card information,(name • Enter current time as shown on the card,complete card • Press"TIME/YES" number and expiration) • Collect cash • Fill as followed: • Punch in amount collected follow with"." • Description=Write"PARKING FEE" • Press"CASH" • Amount=Write dollar amount shown on • Insert ticket in the Receipt Printer power pad screen • Attach lost ticket form with WHITE ticket • Total=Write dollar amount shown on power pad screen 3) Unreadable Ticket • Manual voucher signed by customer;keep • Punch in time&date shown in ticket original and give copy to the customer • Insert ticket in the receipt print • Press"X" • Collect cash • Press"CASH" • Press"TIME/YES" • Attach voucher and white ticket • Punch in amount collected follow with"." • Press"CASH" 7) M1 or City Wide(Police Department,Fire Department,G's Permit,City of Miami 4) Credit Card Payment Beach Employees and Parking • Insert ticket in the validator Enforcement.Except City Hall Employees) • Insert credit card into the validator,the • Customer must fill yellow form or NO word"PROCESSING"(Will appear in the CHARGE LOG screen) • Customer must sign and write decal • When receipt is out,have it signed,and number on ticket attach it with the WHITE ticket • Press"Ml"City Wide • Press"CASH"and"RECEIPT"THEN give it • Press"TIME/YES' to the customer • Press"CASH" • Insert ticket in the Receipt Printer 5) Validator not taking credit cards • Insert ticket in the validator 8) M2 or Municipal(Access card not working) • Press"ALTERNATE PAYMENT" • Call office with the access card number • Press"2"for VISA,"3"for MASTER CARD • If"OK"fill yellow form NO CHARGE FORM and"4"for AMERICAN EXPRESS • Sign ticket • Punch in credit card number • Write access card number on ticket Page 76 • Insert ticket on the Receipt Printer 14) Valet Parking(G5) • Press"M2" • Use manual ticket • Press"TIME/YES" • Employee must sign ticket • Press"CASH" • Fill lost ticket form • Press"V""DELANO HOTEL or 9) M3 or City Hall • Press"W"NATIONAL HOTEL • Customer must fill yellow form or NO • Validations for valets at G5 only CHARGE LOG • Press"CASH" • Customer must sign and write decal • Insert ticket in the Receipt Printer number on ticket • Press"M3"City Hall 15) Contractor Employee at G5,G4,G3,G2,and • Press"TIME/YES' G1(Ticket must have"CONTRACTOR" • Press"CASH" stamp&be signed by Contractor • Insert ticket in the Receipt Printer Supervisor or City or Miami Beach Supervisor) 10) Disabled/Handicapped • Employee must fill"NO CHARGE LOG • When the customer gives you the ticket, FORM"yellow you must sign it with the handicapped • Employee must sign ticket permit&driver license or registration. • Insert ticket in the validator Write down the expiration date,the decal • Press"A" and phone#on ticket • Press"TIME/YES" • Fill out handicapped form • Press"CASH" • Insert ticket in the validator • Press"H"for handicapped 16) Contractor Employee • Press"CASH" • Employee must fill"NO CHARGE LOG FORM"yellow 11) Security Officers(Ticket must have • Employee must sign ticket "CONTRACTOR"'stamp&be signed by • Insert ticket in the validator Contractor Supervisor or City or Miami • Press"E" Beach Supervisor) • Press"CASH" • Security officer must hand over ticket signed by Contractor or City of Miami 17) Art Deco Permits(ONLY AT 13th STREET Beach Supervisor GARAGE) • Fill"NO CHARGE LOG"yellow form • Insert ticket in the validator • Insert ticket in the validator • Customer must sign ticket • Press"S" • Customer must fill"NO CHARGE LOG • Press"CASH FORM"yellow • Press"A" 12) City Employee without ticket • Press"CASH" • Use manual ticket • Employee must sign ticket 18) APS Over Limit During Flat Rate Hours • Employee must fill"NO CHARGE LOG" Only(ONLY AT 13TH&12TH STREET • Press"Ml"or"M3" GARAGE) • Press"TIME/YES" • Insert ticket in the validator • Press"CASH" • Collect money from customer • Punch amount collected 13) Labor Employees(ticket must be • Press"CASH" validated) • Insert ticket in the validator 19) Wolfsonian(only at 12th Street Garage) • Press"G","D","J" • Insert ticket in validator • Press"TIME/YES" • Enter discount amount • Press"CASH" • Press"W" • Press"CASH" Page 77 MERCHANT VALIDATIONS CODES Location G5 Merchant 01 • Account name MBCC • • • Validation letter K Type No charge Location G5 • Merchant 04 • Account name Unionlaborl • Validation letter G Type Yes charge Location G5 • Merchant 07 Account name Centerplate • • • Validation letter J Type No charge Location G5 • • Merchant 05 Account name Unionlabor2 Validation letter D Type Yes charge Location G5 Merchant 11 • • • • Account name Fillmore Validation-letter I (first press F5) Type No charge Location G5 Merchant 02 Account name Colony Theater • Validation letter M Type No charge Page 79 Location G1 Merchant 13 Account name Avalon Validation letter V Type No charge Location G7 Merchant 14 • Account name Parking Admin . Validation letter B Type No charge Location G7 • Merchant 12 • • • • . Account name Valet Parking Validation letter M Type No charge Location G7 Merchant 01 • • Account name Valet Parking Validation letter M Type No charge Page 80 VALIDATIONS ✓ (M)Validations o All transactions in which you will use the M1,M2,M3 or M4 keys o Use the RECEIPT PRINTER for these transactions ✓ M1(City Wide)&M3 (City Hall) o Customer must sign the ticket o Customer must write the decal number on it o Customer must fill the Decal Log Form completely o Make sure it's legible ✓ M2 (Municipal)Access card Holder o Call the office from your intercom o Request an inventory search o Use 4 last digits on the Access Card o If paid use a red ticket and validate using the M2 key o If Access Card is shut off and driver claims to have no ticket,contact CMB supervisor to check computer to verify/allow exit via payment or non payment ✓ LABOR(Convention Center and Jackie Gleason workers) o Customer must present ticket validated,(small perforations) ✓ HANDICAP(Handicaps do not pay for parking at the CMB parking locations) o Customer must show a valid Handicap permit o The Permit needs to match the registration and driver's license o They must sign the spitter ticket o Make sure that all the necessary information has been filled out is LEGIBLE o You must write the decal number and expiration date on the ticket ✓ ART DECO(only at 13th Street Garage) o Customer must fill the"NO CHARGE LOG"(yellow) o Must sign and write decal in ticket o Press"A" ✓ APS Over Limit during Flat Rate ONLY(only 13th&12th Street Garage Only) o During Flat Rate Hours you must process this transaction at the Power Pad o Press Letter"D" only one time ✓ Wolfsonian(only at 12th Street Garage) o $2.00 validation max discount$6.00 ✓ EVC-LR o Employee Value Coupon-Lincoln Road(EVC-LR):$8.00 daily. Page 81 T Parking Attendant Shift Report CITY OF MIAMI BEACH PARKING DEPARTMENT f PARKING ATTENDANT SHIFT REPORT DATE LOCATION Write the beginning&ending numbers ATTENDANT NAME `Your information,clear hand writting - Add each line total Total of tickets issue to your shift ATTENDANT SIGNATURE -_-_d Write the total of tickets used '- SHIFTMRS SUPERVISOR NAME: TOTAL TICKETS ISSUED —SUPERVISOR SIGNATURE • TOTAL TICKETS TO BE ACCOUNTED FOR CASH VAUDATION I OFFICE USE ONLY SUMMARY OF REVENUE I OFFICE USE ONLY TYPE S TXNS T"TA L A:77 r N AME AMOUNT C.CARDS TOTAL TRANSIENT S.CADS MERCH.VALID Total of transactions processed with A TOTAL To be completed by the supery isor credit cards and total amount closing your report ---- accounted for it } TOTAL CASH DROP•D-A SUB TOTALA 50.00 RINGS A'ti CR''PS ITEM 31TXNS COMMENTS _ SPVR PRINTED NAME EMU BAGS AMOUNT VOID(IN-OUT) �W 1 HANDICAP SECURITY ! 2 STANDARD MApI ANCE Total of transaction for each validation a To be completed by the supervisor ----- CITYWUE processed on your shift — closing your report CH 4 PD i LABOR 5 MISSING • ALL OTHER I SUB TOTAL 6-• TICKET BREAKDOWN 7 NTXNS 0 TOTAL VALUE ^__ S 1.00 1 $ 2001 3001 9 — S 400 S 5.001 10 too� 7.00 +1 9.001 12 1000' 13 Total of transaction including cash and — credit cards — TOTAL CASH DEPOSITS Total of value per transaction amount GROSS REVENUE NET REVENUE(GROS' ACCT.* To be completed by the supervisor FLORIDA SALES TAX(closing your report SUB TOTALC TOTAL TRANSIENT D ACCT. 480-7000.2081,' TOTAL T KTS TO BE ACCOUNTED FOR(BBC) OVER•(SHORT) ACCT.14808000.344398 Page 82 Manual Ticket Log Form CITY OF MIAMI BEACH MANUAL TICKET LOG Cashier Name At.berta v%LLAV cevtcio Print AL.berta viltavicevs o Cashier Signature: Sign Location Name: 24 Date&Time: 4/12/20O31i:46 Shift Start 07,30 a Shift Finish 0530p Ticket No. R son for nual Transaction Amount Supervisor Initial 1 774,S-7-65+ St Tizket 410.00 MN 2 7-76,g_ Wet T c et - S.00 MN 3 7768 Da1,14age-rfcleet C MN 4 7768-7757 Ltd�n/crie MN 5 6 7 Verify each manual ticket before keep processing cashier report — 8 , You must verify this tickets to be accounted and add the total 10 11 12 13 14 15 18 TOTAL AMAOUNT .34.00 Page 83 r Handicapped Form s 1111111 h R. I 41.74 Xi +�� 4y A. y2 z� �r sJjj i z O i > LL' k` a a a ! 1 U 1 w 6 ! Q U_ D z S Q ! _ ! d I I I S m W w W !u z z z z i Q cc a oc a cc 6 2 2 ;} "2 0 46 0 2 0 p ! LL { N a Ot— u , 41 v d a, v v i U -{ t w t l! ! E p , L� O O G 0 ,f '�. - . y E a. 4 -�? I i w W 2 a a at i ' ..t vs 4 L_JLJLJ IR1 J( 8 Q O G r. EVI CU S Page 84 ■ No Charge Log Form W E S L E S E z W rn Z m$ m �� v o �m .6 m 0 W cs >d W W ._ t O ovcc > ' 'b 4 m LL ' m \T w ro U 0 o c t ICJ= ' m rg os as 6 <w , c 9 c 3 o.• a z d ? �_, E to m to to Cr ti - c a r c� m c a a a s E E o m to y` p r v v to to N A W y W a m . m S to i o `o a a a a Z a g W o - c a E ' to • to o cc s II co z r Ui c c S 'c'a 0 c Y m c c c c 3 U v Q E to S 8 c 3 v ® .ii E E E a W c a w U) a 0 n '� c c to c W o ? a a m m c t c w z• C7 z g - a G a 2 U § a io E E a E I YJ z d ' E 3 E f ' a g c -0 8 8 8 8 I Cr Q W G awrfIt .5 m c > m o to ce W c € �. ��p g c gg.� m o•d EL W 0 o O 3 • 3 Y Ego E T. > > > a= a 4 x v c a o 2 8 m r. CO .c CO CO CO 6O• < z a 6 o to £ 4 •. a .E s 3 3 3 c `' c m o o a ape X 3 r E �' � c E E E E a. m o i a E o f 8'm .7 o o V •� to ti f` E : �.. f. a t Y Q V a x 3 c a m. $ w 3 3 — H i= F= H i vs m E • a > 2 3 m .c o` a' ea 2 2 L 0 0 0 CO CO M_- _ 3 . w c � a c c c c W � b � � � � i E CI 4 ? 1111111 p u. O O n w ri t V) V) V) V) V) V) V #1� °C F' z N. g W 3 PO PO PO 2 2 s, 7 acs o u) v° v v v v v Z v 1 > "C ray It � � �� �^ �+ � Oo �0 00 Oda � oho bQ� Oho } Y Qt7 R1 4tf Oy r, (07 C10 OQ Od & al (Sig to u of o2 oo 0o Od ©d Dd Od exi CC CO CO CO Od c u. XI n ♦ to o w • w • .• r n Page 85 Lost Ticket Report Form CIY OF MIAMI BEACH LOST TICKET REPOR Date In Date Out 04/12/07 04/14/07 Name j uA ati CArLos 1-tote t cLw Address I50 West A'ewue#23 City Mipvk%Ptah State Ft— Phone (305) 6,73-7373 Driver Lic.No. State Florida Make of Car I-bwda Accord License No. T7-04---3873 State Florida Cash Amount Paid Attendant Name SR Odra Baez Page 86 Access Card Payments Form CITY OF MIAMI BEACH Parking Department Smart Cards Sales Form When you are cashier write your name in the supervisor lane DATE: Se'P 9' 2002 SUPERVISORNAME: Sandra smith Customer name or Company Name CUSTOMER NAME: Martin Chavez BUSINESS ADDRESS: Write the number or PHONE: all the access cards number if More than CARD NUMBERS: 9267 TO TOTAL 01 TO TOTAL TOTAL QUANTITY 01 X$ . =$ 4.90 You must specify if the customer is paying for 1 or more months or 1 or more access cards **** REMEMBER **** WE ACCEPT PAYMENTS FROM THE 1ST UNTIL THE 25TH OF THE MONTH Page 87 Manual Credit Card Procedures ' 4 .ill.-.. ..__._. .... .. .. .. ... ... W NI Z N (, ji J W 1�-' 0 as N 2 w ..-4 ID fr ajg-I-) 'CS Q., i o N �o Z. 0 — (15 (1) E Pc1 (I) ti •rl C -r1 43 'd N 0 re V 2 00 14 RS o S-t 0 0 r-I E- i I-- ogo bU l .11 U I.1 0 i i c`O 1 9.t1 , ri]r) td -H S-1 S� 0 4) w • .[ 'S -H N H cd 0 y-1 a ' U 0 E 1) w . Z F'" 4'► Sa ! N U U G (A U 0 'd EAAAOA � .d � p1 0 II II II 0 0 b ici° _� >4 ?� i Wi $•1 Q ,•0 4)g) a) a) 1 4..) o .74. e b•1 S IA z ,4 CD V) di •rl cn liti ...$ a) g o0a) . iiJii . c.) .c H 0 43� N ND g01 LulL to Edna a o�ave __ _1 u o a) off XI 0 o ti- •rl U m 0 U .�; C 04 l9 i pl .4' pc U -1-i U 'r"l o o c� 44 ai Itl 1...1 ,.Q Cl)- U _� x f, '. o .a i ui . 4 G O O N _t Page 88 RULES OF CONDUCT It is essential to our success that all employees reflect the highest possible standards in the performance of their responsibilities. In doing so,you bring credit to yourself as well as to the Company. In return,it is the Company's intent and desire to provide good jobs,with a fair pay day for a fair working day;to maintain safe and proper working condition; to treat all employees fairly, without discrimination or favoritism;and to keep employees informed concerning what is expected of them. Your conduct, reflecting the guidelines outlined in this handbook, is the most visible and important measure that the public has in evaluating your performance. Your attention to each point is, therefore, extremely important. Violations of these guidelines may result in disciplinary action up to and including termination. This list is not all-inclusive. Since it is impossible to list all guidelines to cover every situation,the absence of an illustration from this list will not be the basis for avoiding disciplinary action when the Company believes such action is warranted. 1. Courteous conduct is essential a. You are NOT permitted to disrespect customers,co-workers,or superiors b. Regardless of any circumstances, lack of courtesy from your part may result in termination c. Customers and Employees expect and deserve to be treated with respect at all times d. If you do not have the answer to a question,call the office or a supervisor e. If the customer doesn't have money to pay,call for assistance.Do not argue f. If the customer is rude to you,call your supervisor.Do not argue with the customer 2. Follow revenue and cash handling procedures properly and carefully 3. DO NOT misplace a revenue bag 4. Audit yourself to avoid shortages 5. Obey and follow direct orders from your superiors 6. Do not abandon your work station or work area without supervisory approval 7. Cell phones are not permitted at work 8. City of Miami Beach rules: a. It is prohibited to accept gratuities or tips b. You must always write the tag vehicle number and the time the ticket was sold c. Do not charge customers without issuing a ticket d. Do not oversell parking spaces e. Request authorization to manually open a facility gate 9. Be honest while voiding tickets and fixing errors on collections 10. DO NOT be late to work 11. Action on part of any individual or group of employee to disrupt or intimidate fellow employees is not permitted 12. Do not interfere with normal operations or restricting,hindering 13. Being under the influence of intoxicating beverage or narcotics while on duty is not permitted 14. Do not make changes to your schedule without manager's approval 15. Possessions of alcohol or illegal drugs on you,in booths or at work stations is not permitted 16. You are not allowed to have food or beverages over the counter 17. Insubordination including a refusal to obey a reasonable direct order may result in termination of employment 18. Sexual or any other harassment to fellow employees,management or customers and/or violations of the Company's Non-Harassment Policy 19. Sleeping on duty is not permitted 20. Smoking is prohibited in all company's garage offices and cashier booths 21. Visitors,friends or relatives of employees are not permitted during working hours 22. You may not allow strangers to"hang around" 23. You should not visit other employees who are working 24. Leave the premises immediately after your shift ends Page 89 • NOTES: • • Page 90 ACKNOWLEDGEMENT OF RECEIPT OF CASHIER GUIDELINE This basic guideline contains(29)pages including following subjects: ✓ COMPANY INTRODUCTION AND WELCOME LETTER ✓ RULES TO REMEMBER ✓ CITY OF MIAMI BEACH BASIC RADIO CODES ✓ BASIC RADIOS CODES ✓ USE OF THE RADIO ✓ CITY OF MIAMI BEACH PARKING SUPERVISOR ✓ OFFICIAL NAMES AND CODE NAMES ✓ CONTRACTOR ORGANIZATIONAL CHART ✓ TITLES AND LOCATIONS ✓ GARAGE CODE NAMES AND PHONE NUMBERS ✓ CITY DECALS AND PARKING PERMITS INSTRUCTIONS ✓ OTHER NON PAYING CUSTOMERS ✓ GETTING READY FOR WORK ✓ TRANSACTION PROCEDURES,VALIDATIONS&MERCHANT VALIDATIONS ✓ REPORT SAMPLES:PARKING ATTENDANT SHIFT REPORT,MANUAL TICKET LOG FORM, HANDICAP FORM,NO CHARGE LOG FORM,LOST TICKET REPORT FORM,30 MINUTES OR LESS FORM,VALET PARKING LOG SHEET ✓ MANUAL CREDIT CARD PROCEDURES ✓ G5 VALIDATIONS ✓ RULES OF CONDUCT ✓ ACKNOWLEDGEMENT OF RECEIPT I acknowledge receipt of the Company Employee Cashier's Guideline for the City of Miami Beach Parking Facilities. Employee Signature Print Full Name Date Phone Number Page 91 • INNOVATION IN OPERATION? m� g°O O= www.spplus.com ' L' '► I �-{4` 1 Z MUNICIPAL SERVICES .11', ••' Si -fl 11,1- " 44; ,,► . — 4. Approach and Methodology SP+ Municipal Services has managed the City's off-street operations for the last four(4) years and nine (9) years prior to that. Throughout this time, SP+ has gained a unique perspective on the City's operations which will certainly eliminate any learning curve that could possibly be experienced by a novice operator not familiar with its uniqueness. Although our scope of service in the previous contract terms has been limited, our expertise and consultation has always been offered. The following section will detail our service offerings that we feel, if implemented, will enhance the parking experience of all who visit and reside in the great City of Miami Beach. SP+ Municipal Services' approach and methodology centers around our ability to introduce alternative forms payment, a consumer-focused website, SP+'s Remote Management Service, parking facility ambassadors. Combined, the City of Miami Beach program will enhance the service offering to all parker's, while driving down operating costs even maximizing the revenue potential for the City. Comprehensive Marketing Strategy SP+ Municipal Services. has not only been a successful partner to the City of Miami Beach over the past several years, but our team is poised to continue to bring value and enhanced services to the City, its citizens and visitors alike. By selecting SP+, the City will receive the most comprehensive marketing and strategic plan. Our plan will leverage your existing consumer platforms in an effort that will be certain to drive more revenue into the City's parking facilities. Other benefits to our strategy will result in reduced operating costs to the program and parking costs to your citizens. SP+ is proposing to develop and host a website that will be linked to the City's existing parking website (http://web.miamibeachfl.gov/parking/) to promote City events, areas of attraction and alternative forms of payment accepted at the City's parking facilities. In particular the site will be focused on leveraging existing Miami Beach resident Parkmobile users to begin using their app to park in the facilities. In addition, SP+will add Click and Park's advance purchase capability at each of the gated facilities and surface lots; this feature will be integrated within the Parkmobile mobile application. Leverage the Success of Parkmobile's On-Street Parking Program to Drive Traffic to the City Owned Facilities The ultimate goal of today's advanced public and private parking systems is to reduce costs and increase revenue by presenting i i.'I`,V.—.-, ; . r lr1°„_i y. 'f.� _�awil • MUNICIPAL SERVICES ' d- ” ~ _ ��. over 125,000 customers, the City of Miami Beach can become one of the first municipalities to . successfully obtain a high level of mobile payment adoption in both your on-street and off-street parking assets. Parkmobile's success can be attributed to the convenience of using the service and Parkmobile's willingness to drive resident adoption by eliminating the service fee; these factors have resulted in over 5000 daily Parkmobile transactions. With this in mind, SP+is proposing to conduct targeted marketing to existing Parkmobile users to drive them into the City's parking facilities by providing them discounts on parking or waiving service fees for residents. In addition, we have outlined a number of ways in which SP+ and Parkmobile can work together to accelerate off-street adoption while ultimately generating more traffic while providing parkers with an extraordinary parking experience: + Parkmobile can provide its Miami Beach members with sponsored messages during parking sessions, offering a variety of marketing touches to make customers aware of all facilities available for parking in Miami Beach. + Parkmobile can work jointly with SP+ and Miami Beach's Marketing/PR teams to combine social media campaigns, announcing and promoting parking availability in Miami Beach. + On an SP+ hosted website (such as m_iamibeachparkinq.com), Parkmobile will feed the site all of the City's parking availability, rates and payment options. + Within the website, Parkmobile will enable online registration for their on-demand product as well as the ability to purchase parking in advance through Click and Park. + Parkmobile will enable through the proposed new website a unified validation portal (covering both on-street and facility operations) for merchants to access and purchase discounted parking (electronic) coupons for patrons. + Parkmobile can offer residents the ability to issue visitor permits/parking passes electronically so that the visitors' license plates serve as the permit/pass properly issued for the permitted zone. + Parkmobile will enable through the proposed new website the ability to issue event permits/reservations to the public during the Miami Beach event season. + Parkmobile will enable through the proposed new website the ability to issue permits to Houses of Worship patrons so that they are capable of parking in designated areas without making payment. + Parkmobile can circulate email announcements on a quarterly basis to its active national membership base sharing any special campaigns Miami Beach might be interested in presenting nationwide. + As Parkmobile continues to expand its reach in the connected car market, Parkmobile will be able to assist Miami Beach in sharing its parking locations, availability, and finally Page 93 MI Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages I Nio • �1JNICIPAL SERVsCES I payment methods with all the major car manufacturers. This feature and functionality will span both real-time and prepaid/reservation payment options. Parkmobile can provide a dedicated portal for corporate fleets to manage their accounts through a single master account. Both individual parking sessions as well as long-term permits can be managed through this portal; this will also be possible for gated facilities as well. For more information on Parkmobile's on-demand payment option within a gated environment, please see Exhibit A in Tab 7 of this proposal. Pre-Sell Parking to Generate Additional Revenue SP+ Municipal Services and our local team have been actively discussing with the City the benefits of providing patrons the ability to purchase their parking in advance for special events and at the Miami Beach Convention Center. By introducing online advance purchase options, the City will be providing parkers added convenience, functionality and service. Furthermore, our nationwide experience demonstrates facilities will increase parking revenue by over 15% when pre-sell parking is introduced. SP+ Municipal Services is proposing to use Click and Park for all pre-sell transactions that occur PARK through a white-labeled website (custom designed for the City of Miami Beach) or through the current Your Space is Ready When You Ares' Parkmobile application. Other advantages to using Click and Park include the ability to: Custom directions/navigation to the facilities' entrance which will take into consideration street closures and other traffic impacting factors Bulk one-time purchases for special events, houses of worship, weddings, and more Validation coupons for current or future parking sessions Seamless hardware and software integration with the leading PARCS manufacturers; including, but not limited to SkiData, Amano, Scheidt and Bachmann, HUB, WPS, legacy 3M, and many more For more information on the proposed Click and Park product features, please see Exhibit B in Tab 7 of this proposal. A Targeted Consumer Orientated Website to Drive Revenue Recognizing the City has a very good parking division website for related information, SP+ is looking to building on that success by proposing to design and host a consumer- focused website that drives more traffic to city-owned facilities while increasing revenue! Page 94 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ MUNICIPAL SERVICES .r.yy Over the past year, SP+ has presented our municipal clients with attractive, functional and effective websites to establish or compliment their online and social media campaigns. Most recently, SP+ launched www.baltimoreparkinq.com, which will serve as the City's official online parking aggregator and payment facilitator for downtown events and venues; the online sites include public and private parking locations. The www.baltimoreparking.com website will serve as a great example for what we are seeking to build for Miami Beach. A couple of key additions to the Miami Beach site will be to provide links to valuable parking regulation information contained within the City's existing website as well as pertinent information for Miami Beach's residents. An example of the proposed website can be found below along with examples of what we can promote within the website. Furthermore, SP+'s interactive marketing group with engage SEO best practices and social media marketing to ensure this site is the consumer's first and only resource for parking in Miami Beach: - yam. Find.Reserve&Pay for ■ia1alisr4G[I ►n L Balrimon•Parting :00 i.' I -i' ' " # i ' 111,11 , PARKING ' - .. ...... :.:., Mtnctiew °lidelliarboods Fading w•.uan. .l VI .t... a� `° Promote parking for attractions such as- . ,,. ' i, Promote available parking within •South Beech Miami Beach neighborhh000ds- a .� •Uncdn Roan •IASi&Dr—"a passes 5 h .� •Jewish Museum of Florida •The Wolfsornan Parkmobile or Clkkk and Park :;‘,Iir-gre,4, •Miami Beach Ban Gardens •Parking permits for Houses of •Miami Beech Convents veretian Getter Worship enough Parkmobde tx •An Deco District Click and Park •Yersace Marmon •Promote parking discounts for residents through payment Find, Reserve &Pay for Click was Pa le or Baltimore Parking k _ r. %7 ii _" w/ �� ,. Promote iiNBeach-. ing availability throughout t - • •NAZI include al City-owned perking. assets .r.. 'mkt• _• A, .ta, , Can become she-go-to'parking • '1 - �e ' — - • aggregator for al Mims Seeds , parking spaces •WIN include navigation iD the Attractions Neighbor i ,. Parking Locations des •wnuuMncsuu+e ell necessary facie mein nation - 90101"/""i NIP iatellge- ilk A'14 4.ite*.' ' 4 I M ■.6 t4>r .,.K, '. 'age 95 - Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages I•• MUNICIPAL SERVICES ' . P-Erill Additional Strategic Marketing Practices to Compliment the Overall Plan SP+ has made significant investments in resources to support marketing efforts on behalf of its clients. In addition to advanced system platforms and marketing capabilities, SP+ has assembled an internal marketing team whose members have multiple years of experience developing and implementing digital and traditional marketing programs. SP+ Interactive Marketing Department team members gained their knowledge working for major companies across multiple industries, and honed their craft focusing exclusively on parking management related marketing endeavors. In addition, SP+ has contracted with external support agencies to ensure access to the latest technology and capabilities. The combined efforts of the SP+ Interactive Marketing and the local SP+ Field Operation team, provides clients with a strong front-end marketing engine coupled with superior at facility operations to deliver a unique consumer experience. Technology Integration The expanded feature functionality available through smartphones has enabled the delivery of enhanced consumer experiences. Leveraging these capabilities, p Re m e m b e r SP+ has implemented at-location consumer Where You Parked programs that provide for an improved and unique user experience. Scan this Lower Level QR Code Red -Aisle 11 Utilizing QR codes, SP+ can provide parking o.-;70o i McCormick Place Lot C reminders in client garages to ensure customers fts-t,; , i;io. 2301 S.Lake Shore Dr remember where they parked, and also allow them to c Chicago, IL 60616 easily find their back to the facility with walking into your phone:(312)567-8152 y r wa y ac `r g SmartEhone directions. ' '° -. , npeo SAM-5Vtaf 7 Oays per welt to have this rears location into sent —as a Text message Visit our wefsrze for addmonal information: To add incremental value to building tenants and chicagoparkina.spplus.com local business, garage posters can be developed to 011 standard promote parker access to promotional offers Mad •.• Parking delivered via a QR code and a website landing page. .ate ❑ .- .;. . 0 •• • - v._"L 1 _r34 4a 1 Scan this QR Code (above)for a demonstration of the SP+ Parking Reminder functionality. Page 96 Ina Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages >s • � MUNICIPAL SERVICES : Linking Programs Website links play an important role in driving web traffic. IHeAreR - .19 -' 47°;,..P.... In addition to the direct traffic generated through partner vim'°'" °"'m'P"' '''''rs "'S''' ___ _ linking programs, additional links increase Google quality Rocky scores and results in improved organic search rankings. is etsad!gamba The Company's marketing team has developed s„OW OR�,Ai,o z�RE aggressive linking strategies in connection with partner a ®o programs with major employers and member I AST CHANCE FOR organizations, as well as local merchant programs that 3R°AOWA"WEEMT"KETS' Ma..r,».�...�iei give businesses access to a downloadable Parking WHAT ISITMUT? �"- Widget for placement on their websites. °��° °•..,g..,.,.ia,.,...•.....wg'n.or.,rIat�lda **HAW4'l XR[4gf»iAto AAsd ai�1N1.if4 o1.9.O..pMNg' �wsrarl.go�a..a.a�..afgngemwsu cum asys a+►.w Rmi wMetna aatg.saF waieigs.esg.rs:.. ��. Atpbrn.aa..w g�mnt v.»a�'gr wu»mu,»wprrR»s_._-..;. These programs have resulted in thousands of links „° ;., ,,,,,�,p».,�.,�,,,,,�.,,,.»,,. .alb annw.4q'1('/.a+.car a»»a.1eYq»�p.r1..i.t.a.wb r1N slog between SP+ city websites and a network of partner °"'°`�"'""'t" a T ct' websites delivering increased site visibility and improved x°' ""11i l organic search results. Placement of a client's garage on " ■ap,� s»..>a. on the SP+ dedicated city site result in their locations ®�4° c `a_ " .....«: >>�v receiving the benefits of these activities. '�,.. ��*�� g"`�°""' » In addition, similar linking strategies and tactics are used Ora�a. � to support the custom parking guide. The local SP+ j �» 3 HEARN Operations Team works with tenants and local area ,.„� '. .'"M:- e. a« .we..ww..sr..r p.. businesses to develop linking programs that directly ,;--.. -' �-�-=-=�r T-� benefit client properties. By offering reciprocal linking _ _ =-°-.-= '° _ programs coupled with special promotional offers SP+ can incent local business to list links to a client's custom parking guide. �'� . _� ... _. To simplify the implementation of parking links on local - '.•~s business sites, SP+ Interactive Marketing provides an �` " " easy to implement parking widget that allows the local is... . `- business to design their own parking button. In addition, ... ' they provide custom website code that can be inserted . g onto the local business' site. The custom code links users ""`°'""'" -_ ..._ directly to the appropriate location page for easy access to specific parking information. porting r4wr park iaitl Search Marketing Understanding that current consumer behavior has resulted in a significant shift to consumers searching for information online, SP+ has implemented a number of digital marketing programs designed to attract leads and generate sales for clients. Currently, SP+ manages digital marketing programs in support of over 100 company and client websites. a e •, Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages f ,t ■ ,,'► 0 MUNICIPAL SERVICES Fd2.4:40i.,.*•�. IPPillrill Search Engine Optimization Utilizing trained internal resources, external c°14 :.': ,5 v agency expertise, and the latest in SEC software, ... ,.„ .. ___ " our SP+ Interactive Marketing team utilizes -•°.t.., ,.. Maw la Pala•o.AYi papa me i tactics and techniques to improve quality scores , .,°'-. : •� -- r.wo.w a+►ti....«.,1.....�;.mow.., and deliver high organic search ranking for our . ,, ,,,�,�;,,,� ,_ - ` - clients' parking guides. Through the development �p-- ,,-- -. ■1.,.ten ,.} .rsw..w e.....r Wm...*Ana... .■ • }4. `•� of well-defined website tagging, rich website ,�.��,,,,r,,,,,,G,,,,S i i content developed through keyword search ... .�,.w...,.w,., . - analysis, and partner linking strategies, SP+ q �x .,. -M Interactive Marketing ensures increased visibility through organic search results. m n "' ""' Y^a Pa Local search marketing listings will also be used ate.,.... in support of client locations. SP+ uses a customized, proprietary set of techniques to CW3 G.. submit and update a client's business and , .. A= P.•� geographic information on major search engines and directories. Listings are kept up to date with industry standards and search engine guidelines to ensure a client's business has maximum visibility in search engine results. Business data updates include logos, photos, videos, coupons, address, phone numbers, website, maps & directions, products & services, and more. We focus on the most productive search engine and directories including Google, Yahoo, BING, YP.com, Yelp, Manta, Hotfrog, Citysearch, Superpages, lnsiderpages, Apple Maps, Foursquare. Paid Search Advertising ----t.,,-4,--- .,».. r-4 - .�,.. l„�.o. , ,,. .yam" -°^.':. 4. c$ _ _. ..,. I The combination of paid search marketing and ". �.'ww-w"s-- w- •�•-°-- a,a'...,,.....11'-'1""""1" ' search engine optimization have proven to be a Go sI` F '® powerful approach for increased visibility and traffic generation. SP+ has developed an amp City Porag•3 "m Cam Pee -- _. - integrated strategy that leverages both of these / capabilities. uryu Kamm Cr►Pnr Rang n0 .. WeCar. .O •Mali Cq.. r- "�„�„�7. 7 Wa,, With the support of an external agency, SP+ Interactive Marketing professionals develop ."."" "° '... custom pay-per-click campaigns to support the ..,." specific needs of the client's facilities. ...No eresplimpu.'"""" "` ,uw To support these efforts, extensive keyword �..aabx.r•nrga.rM y.et Kamm OW h•n,C • analysis coupled with competitive assessments .—.....,gym. ` "'°• r rM, assist the team in developing high performing iag Kam Cap Was AVM(,..;~'a^°•°~~ � campaigns. Local attractions and popular w'°"-" destinations will also be assessed to determine Pain-Ocaprol Ocaal dare w .. �' �- �...� ..�.. . __ . . their value in driving parkers to your facilities. Page 98 s r Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages r - ■ „,,,i. • MUNICIPAL SERVICES d=-`:. ._° -.-;,•• Pwirailli Social Media Understanding the growing need to participate -••-,a ..�•. in social media, SP+ has begun to develop 1 t= target city and market segment programs to .0. 4�� I ' evaluate the effectiveness of marketing in l - a'' ' social media channels. i t Central : . �t •� F, V .. Through the development and implementation Central Parking NYC ft...• of city Facebook pages and Twitter campaigns, our Marketing and Local Field si 1°° Q i — Operations teams have gained experience '_ .. ,: and knowledge for supporting these efforts. --..-r- gm- idly:=7:: In addition, our marketing department has a- - implemented Facebook promotional ad and '�Y �"""`"' """ social media engagement campaigns that III have generated Facebook Likes and Spot Is Reserved. -- Bil ; Followers on Twitter. -1* * SP+ works directly with client marketing teams to identify the appropriate social media applications that best support their business objectives and social strategy. Examples of SP+ social media executions include: Twitter: https://twitter.com/Parking Miami https://twitter.com/SPPlusdenver Facebook: https://www.facebook.com/minneapolisparkingspecials?ref=hl SP+'s Industry Leading Remote Management Services Remote Management Services ("RMS") is the leader in Centralized Parking Management. Remote Management Services, which fully integrates with most r"" NA major parking equipment systems, is currently used at garages in all regions of the country—ranging from healthcare facilities and office buildings, to retail and REMOTE entertainment venues. MANAGEMENT It is one of today's most powerful tools to control and manage an operation's daily, monthly, and validation revenue streams. Locations that converted to Remote Management Services experienced revenue increases of up to 30%, by eliminating cashiers and centralizing onsite financial reporting and management. Clients have daily access to business activity data, and Remote Management Services' round-the-clock coverage improves service and extends operating hours, which can generate more revenue. In fact, Remote Management Services is such an advantage that 100% of all RMS locations still remain clients four years later. Page 99 all Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages I NZMUNICIPAL SERVICES Remote Management Services at Work Technology That's Transforming the Parking Business Remote Management Services adds an array of IP cameras and T1-connected voice to all customer interaction points, including entrance and exit lanes, pay-on-foot stations, pedestrian access points, and elevators. The parking garage is connected and integrated with Remote Management Services' Command Center in Austin, Texas, where its analytic tools monitor all car movements and transactions. Command Center Customer Service Specialists are 4 - ' ' 1M 16tiri available to handle individual customer needs. Calls appear -- - - 'irrE on Command Center monitors, while an integrated video '- .r�;-Ea reT = i system allows Specialists to interact directly with customers ' y ,, 1 12 Mg ri i and immediately resolve a service issue through the access midishy, alio and revenue control system, or by dispatching a local - +„ • Customer Service Ambassador. Maximizing Your Automation Investment While there are significant benefits to be gained from automating parking facilities, in many cases the original return on investment objectives have not been met and/or the investment has not been fully leveraged. Remote Management Services solutions are designed to deliver on the three critical components of an automation investment: Cost Reductions RMS solutions allow our clients to maximize the cost savings from their automation investments. RMS' tiered solutions provide clients the opportunity to choose the level of remote management that best fits their operations and needs. Utilized today across diverse parking venues, RMS solutions allow SP+ clients to maximize their labor and cost reductions while improving service levels and revenue capture. Revenue Enhancement Maximizing revenue is an important step in improving the bottom line. While automation has been proven to be a significant factor for achieving this objective, Remote Management Services solutions allow clients to maximize revenue opportunities. From online monitoring of facilities to robust solutions that allow full-time, off-site management of parking operations, RMS solutions are designed to ensure that revenue loss is minimized through accurate revenue and exception management. Page 100 LIM Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages MUNICIPAL SERVICES Service Level Improvements Improved customer service and increased customer satisfaction are important objectives for any business to maintain or enhance its brand. Automation and quality of service are often in conflict with each other, which is a significant reason why automation levels do not achieve their original return expectations. RMS solutions connect customers to best-in-class customer service support 24/7, and a local staff, which is available for on-site support to ensure the highest quality service, levels for your customers. Command Center(HUB) Utilizing Command Center professionals, RMS allows for the ' ' . - management of all exception transactions. Specialists provide ., t- . I aggregated exception counts along with a detailed exception issues ,, —i .: log for more accurate tracking and reporting of exception transactions. -- , yt B f y integrating with the POS system, RMS allows processing of lost i and unreadable tickets to ensure maximum revenue capture. In addition, centralized monitoring and reporting of all exception lir• ,f transactions ensures accurate tracking that can be used to develop , g•r action plans to reduce or eliminate lost revenue. Parking Facility Ambassador—Putting the "Customer" in Customer Service Naturally with automation comes a reduction in the labor force, however SP+ Municipal Services is proposing to deploy customer-centric ambassadors throughout the facilities to assist drivers and customers with whatever their need may be. Staff will be trained to direct parkers to nearby local attractions, venues and special events. In addition, they will be knowledgeable of the City's parking rules and regulations as well as how to use the new alternative payment options. Our Ambassadors can also perform light maintenance duties such picking up litter or small debris. As they walk the facilities, they can assist parkers on how to locate their vehicle as well as accompany some drivers to their automobile if they feel unsafe. Our staff will not serve as security guards, however their mobile presence will give parkers an added piece of mind knowing there is a proactive and professional presence within the facility. Page 101_ Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages 7 y i • INNOVATION 1N OPERATION' r c7 co CD m z • m m www.sppius.com • MUNICIPAL SERVICES N:^M":_^`` 5. Public Benefit As a long-standing partner with the City of Miami Beach, SP+ Municipal Services has a proven track record of giving back to the local community in a variety of ways. Our ongoing commitment to the people of Miami Beach will include the following: SP+ will recruit and give employment t* 'preference to Miami Beach's residents and CareerSource ' will also work with the following Miami F'SOUTH FLORIDA �� des Beach's entities: • CareerSource South Florida 833 6th Street, 2nd Floor Miami Beach, FL 33139 • Miami Beach Senior High 2231 Prairie Avenue Miami Beach, FL 33139 SP+ will continue our 15 year tradition of partnering up with UNIDAD and provide toys during the Holidays to `'"°°''°0,Sta, 41kiii, 6`4Stareard Pakby over 400 Miami Beach children on a yearly basis. This is • an effort that is fully funded by SP+ with the help of all ,,,J„. ' V r. those who unselfishly donate to this cause year after •'2-.;r- • j t 4. year. SP+will also continue our traditional holiday parties for the residents of Rebecca Towers where we provide a meal to over 100 of our senior citizens. SP+ will also continue our traditional holiday party at UN/DADofMiamieeack In. Council Towers where we provide a meal to over 100 of f &Standard P -r- our senior citizens. 110 i a1 iriAat) SP+ will also continue our Holiday Party at North Beach . ;:.i, Community Center where we provide a meal to over 100 of our senior citizens. _ Train all of our employees as first responders to provide a wide net of individuals that have the capabilities to report any suspicious activities as they go about their daily duties. Their efforts can provide the City of Miami Beach's Police Department with the information needed to possibly thwart a potential attack on the homeland. Provide city ambassador training to all of our employees working in the Miami Beach Account. Page 102 to s_ Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages 4:F, r N. . MUNICIPAL SERV,CES �� - -7`' Provide the City a $10,000 annual allowance (on the original term of contract) to use in the re-striping, cleaning, and/or painting of their facilities. All work to be performed by our in-house maintenance department. Provide the City with a one-time $5,000 contribution to fund the City's VPK shortfall to provide our young generation an opportunity with early childhood education. Recommend the use of electrical or bio fuel vehicles in the City's operations. We will procure the vehicles on the City's behalf and pass on all fleet discounts SP+ has at its disposal as a national fleet member of many prominent manufacturers. Use of all ParkMobile capabilities at the City's garages at a discounted price for residents. SP+ will provide assistance to the City on ways we can become more environmentally conscience while handling their parking needs. Please see our sustainability information herein (Exhibit E in Tab 7 of this proposal). Valet On-Demand (Please see the next page for description) Page 103't,"d i Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages Public Benefit SP+ can partner with a leading on-demand parking and car services company to bring the latest technologies to Miami Beach's residents. Via mobile app, resident's visitors will be able to easily indicate their location and within minutes have a parking agent arrive and park their car in a secure garage. The current City's residential program does not guarantee a parking space to those visiting any of the residents within each and every residential zone in the City, even when purchasing a daily parking pass. With this program finding a parking space will be simplified and not involve driving around in circles looking for a place to park. Once the visitor or resident has downloaded the mobile app and entered basic user information the entire process is completed in 5 easy steps: 1. 2. 3. 4. S. GARAGE 0 �• _ _ - 1. Customer uses app to set drop-off location. 2. Our Agent picks up a customer's vehicle. 3. Our Agent brings the vehicle to a partner parking facility. 4. Our Customer requests their vehicle. 5. Our Agent retrieves the vehicle from the partner facility and returns it to the customer. The parking agents will be trained, tested, and insured and will go through extensive background checks. Fast and convenient, the on-demand parking services will have a smart staffing model to meet demand and achieve the following customer service targets: • 5 minute vehicle pickups- know where most customers want to park and dedicate staffing to these hot spots. • 15 minute vehicle returns- know when most customers will request a return and dedicate staffing to the parking facilities. A partnership to provide on-demand parking services will allow SP+ to provide a parking solution for Miami Beach residents and their guests and help SP+ better utilize visitor parking inventory. This amenity will alleviate the growing concerns of residents regarding lack of available and convenient parking, thus minimizing the negative effects that limited parking options have on the standard of living of Miami Beach residents. Visitors to Miami Beach will no longer need to compete with residents for parking spaces and will be encouraged to frequent businesses located along and below the 17th Street Corridor with ease of mind that an additional parking option will be available. SP+ can provide a public service that is unparalleled and integral in helping the City of Miami Beach meet its parking needs with the added amenity of on-demand parking services. Page 104 r - „,„, • + INNOVATION IN OPERATION' „411 . i i t i i L...., .8 ':.. --I , i i i ; _ f www.spplus.com - . . APPENDIX E COST PROPOSAL FORM Failure to submit Appendix E,Cost Proposal Form, in its entirety and fully executed by the deadline established for the recei a t of •ro.osals will result in .ro I osal bein s deemed non-res•onsive and bein I re'ected. Proposer affirms that the prices stated on this form represents the entire cost of the items,except as otherwise allowed in this RFP, in full accordance with the requirements of this RFP, inclusive of its terms, conditions, specifications and other requirements stated herein, and that no claim will be made on account of any increase in wage scales, material prices,delivery delays,taxes, insurance,cost indexes or any other unless a cost escalation provision is allowed herein and has been exercised by the City Manager in advance. This Cost Proposal Form shall be completed mechanically or, if manually, in ink. Proposal Tender Form completed in pencil shall be deemed non-responsive. All corrections shall be initialed. • MANAGEMENT FEE PROPOSAL Total Item Description Quantity U I M Unit Cost (Quantity_X_Unit_Cost) 1 Management Fee Monthly Rate 12 Months $ 37,273 $447,276 TOTAL` $447,276 *The Total Cost shall be utilized to allocate Cost Points in the Evaluation of Proposals. Proposer's Affirmation Company: SP Plus Corporation Authorized Representative: Robert Cizek, Senior Vice President Address: 2 South Biscayne Blvd, Suite 200, Miami, Florida 33131 Telephone: 305-372-5151 (Miami Office) 770-853-5446 (Cell) Email: rcizek @spplus.com • Authorized Representative's Signature: Please see the following page for Management Fee details. RFP 2015-146-YG Page 35 Page 105 ■ Z•e.+ MUNICIPAL SERVICES Appendix E - Detail Included in our Management Fee Not Included in Management Fee—to be included in City's Operational Budget Management fee Cost of vehicle leases All Insurances—liability, vehicle, and Crime Repairs and maintenance of Vehicles FUTA, SUTA, and Burden Gasoline for vehicles All healthcare associated costs Time Clock rentals Workman's Compensation Mystery Shop Programs Office rent and utilities MAP costs Telephone charges/internet Uniforms (including rain gear) Employee training (orientation, SP Plus Garage/Office supplies University, and location training). Overtime Premium, Vacation, Holiday, and Signs Sick pay License and permits Office copier lease Advertising Postage and freight Payroll Processing charges(ADP) Background checks Cost of performance bond CPR re-certification Employee Incentives Insurance deductible Cost of Money or Working Capital On-the-Job training (while taking a shift) Page 106- Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ • 4. INNOVATION IN OPERATION ZD T p 00 D Z 0 O� Z www.spp{us.com b■B+ MUNICIPAL SERVICES Exhibit A Parkmobile's Gated Application ■ Z., MUNICIPAL SERVICES m,1AM_., `.� 7. Exhibit A - Parkmobile's Gated Application Parkmobile is the most innovative and comprehensive mobile : — `-, payment solutions provider available in the marketplace today. 16, Parkmobile's leadership in mobile payments for parking is evidenced by over 600 successful implementations throughout the U.S., Europe, Australia and New Zealand since 2000. Currently, Parkmobile Parkmobile processes over 1.3 million parking transactions per month in the United States. PARKING MADE SIMPLE` Parkmobile Gated Access Integrations Through direct integration with PARCS manufacturers, Parkmobile's state-of-the-art mobile app offers a seamless gated parking experience. There are basically 2 work-flows available for the customer experience: Option A: In-app QR code generation The driver pulls up to the gate, opens the Parkmobile app and selects "generate QR code for gate entry/exit" or enters the posted Zone Number from signage installed at the entrance of the facility. The app will generate a unique QR code that needs to be placed under a bar code or QR code scanner/reader at the entrance gate (similar to on boarding experiences with an airline). The driver is identified in the database through an internet connection (either wireless or hard wired) and the payment method on file verified. At exit the driver pulls up to the gate, opens the app and re-scans the QR code. The price is calculated and charged to the customer and the revenue is captured in the PARCS system and the gate is released. mil AT&T= I0 0,7 AM 1 90' NV r -_ Parking ❑ .� El troi Scan Parkmobile Signs and Stickers ••• ,'1 • r E:0 Generate QR-Code for 0 411•11.1 o • ❑1E Gate Entry/Exit .. How To Use: (I'I III Scan Garage Parking 1.Hold phone with a firm grip and face-up. _ Ticket 2.Carefully move phone under scanner. 3.When you hear a beep you can remove phone from scanner. 4.Wait tot gate to raise. Done Selection screen In-app QR code for gated parking or on-street QR generation code parking On-street QR code parking Page 107 Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages r- • + MUNICIPAL SERVICES '�=—" = :`=• Option B: In-app scanning of the access ticket A second solution involves an integration using the actual physical ticket that is dispensed by the ticket spitter at the entrance of the facility. The driver will pull a ticket at the gate and the gate opens. Any time prior to leaving the facility the driver can open the Parkmobile app and select"scan garage parking ticket". .a11 AT&T= 10:53 AM 4 9' Parking Scan Parkmobile Signs and Stickers • Welcome! an Phew (114) 1SII /410 Tb.hrkip S.t prttas/tsv.F .td D' D Generate QR-Code for 1 Gate Entry/Exit 1111111M zotossiv gyeriele ill 11'11') Scan Garage Parking Ticket 411 7 95Z 5Q V Cancel 0 The unique ticket number is recognized in the integrated system. At exit, the customer does not need to stop by a Pay on Foot Machine or scramble to swipe their credit card in the lane. Rather, the customer simply feeds their ticket into the exit machine, the parking cost is calculated and charged to the customer's payment method on file with Parkmobile, and the gate is released. A summary user workflow for both gated integration options described above follows: 1.Scan for entry 1.Pull ticket for entry W.Members create&scan a QR code =— •Members pull a traditional garage via their Parkmobile smart phone _ ticket to enter the facility and vend �m,1 app when entering the facility to �' gate. ._.-��" PP g Y g vend gate. 2.Scan for payment 2.Scan for exit ►After entering the garage and ----- ►When exiting the garage,they whenever convenient,members reopen the app and tap the scan the barcode on the ticket with "Leave"button,scan,and parking the Parkmobile app to identify system calculates the amount due. future payment with Parkmobile. 3.Go 3.Exit facility • •Parkmobile then charges the min •Insert ticket at exit,and Parkmobile members account and opens the c ' charges members'account the -, gate within seconds. calculated fee and opens the gate. Page 108- Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■Ze+ MUNICIPAL SERVICES Exhibit B Click and Park Product Features • ■ Z0 e MUNICIPAL SERVICES d=-""v.:: _` N..r.:l.. -- . 7. Exhibit B - Click and Park Product Features Click and Park is an open solution designed to • support the management and distribution of parking dickcpARKf inventory around any type of venue or facility. While our initial objective is to support the daily commuter Your Space is Ready When You Are" parking operations, if Miami Beach so chooses, the Click and Park system can be expanded to support the selling and distribution of quarterly parking permits, while also supporting parking and transportation for local events. Our system has the ability to present all parking options or a limited number of options to the customer based on criteria established by Miami Beach. The Click and Park (CNP) System was developed by parking and event transportation professionals as a proactive transportation planning and travel demand management tool. The CNP System is comprised of two web-based applications, Click and Park and Click and Ride. Facilitated through a simple reservation process, the system captures the demand for transportation assets and services, resulting in lower operating costs and less traffic congestion, while at the same time generating new revenue sources, reducing carbon emissions and leveraging the use of alternative modes of transportation to promote sustainability. We believe the CNP System is the only complete and economical traffic and parking demand management system available in the marketplace today. Click and Park can: Sell parking spaces or transit tickets via the Internet and mobile devices Manage both the pricing and availability of groups of parking spaces and transit options based on specific operational needs Distribute permits via "print at home"functionality or a physical permit fulfillment process Minimize transit congestion with custom routing and management tools Coordinate shuttle and public transit activity to provide clients with complete oversight of the transportation network supporting their facility Provide customers with online tools to self manage their accounts and to review past and current purchases Deliver detailed reporting on past and current transportation and parking activity CNP includes a North American based customer service center to assist Miami Beach customers with their issues and questions. This includes helping website users, answering questions about a facility or airport, resolving transportation issues, and in general providing a voice for customers to discuss their questions and resolve any issues. CNP has been recognized for its capabilities by the Vancouver Olympic Organizing Committee in 2010 when we were awarded the Sustainability Star, and by the International Parking Institute in 2011, when we received the Award of Excellence in "Innovation in a Parking Operation or Program." Page 109 Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • 0 MJNICIPAL SERVICES jA � ` ' ' �"'- liwb lttfj 1 U lit Unlike many of the other web-based reservation systems that direct patrons to their website, Click and Park is an engine that operates behind the scenes of your website. Click and Park is a travel demand and permit management application designed to help customers get from their door to your parking destination as smoothly as possible. As a transaction engine, it can be embedded within or linked to the City's website to provide parking options and generate reservations. The Click and Park service includes: 1) Our hosted, permit management application branded as a Miami Beach website. The application manages the distribution of parking inventory from a variety of sources and can sequence the release of inventory to match the City's objectives. 2) A Click and Park Project Manager will manage permit distribution, parking,inventory and the use of Click and Park. 3) A full service customer service center to respond to website and parking questions. Our Customer Service team and procedures will use scripted responses approved by Miami Beach. 4) Banking, accounting, and tax payment processing and reconciliations to ensure funds are distributed appropriately and timely. FULLY-HOSTED AND RELIABLE ON-LINE AVAILABILITY Because Click and Park is an Internet-based, fully-hosted system, you'll always have the most current software. With a robust infrastructure, a professionally managed data center and redundant servers and communications lines, your site is always online and selling. We rely on an infrastructure that is distributed across data centers throughout the US. Specifically, the PCCD and its parking customers will receive: 1', A fully hosted reservation and reporting application that can be embedded within the City's existing website. We will supply 24 hour website monitoring to ensure Click and Park is continuously available to users, except for regularly scheduled maintenance windows. System infrastructure will include server redundancy which will be scaled to support the City's volume for maximum support and system uptime. .:, The Click and Park system allows for easy accessibility to change rates and access codes in a timely manner and all changes are managed by your assigned Click and Park Project Manager. REPORTS The City will be able to access reporting via the system administrative portal or via requests to the Click and Park Project Manager for special reports. These reports will include—but are not limited to—up to date annual sales, monthly sales, daily sales and other detailed reports. If applicable, Click and Park will evaluate the City's reporting needs for the subject parking lots, and as necessary build additional reports to support the City's operational and administrative activities. Page 110- Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages I Ze --- .___ ---_ MUNICIPAL SERVICES ;1 REVENUE AND ACCESS CONTROL INTERFACES The Click and Park system has the capability to interface with numerous parking access and revenue control systems. This is a critical capability as many parking operations are eliminating parking attendants and transitioning to a partially or wholly automated parking operations. With Click and Park, a patron can purchase a permit and enter a parking facility without the need to interact with an attendant to facilitate the transaction. We currently have integrations with the leading parking and access control providers in North America. These integrations are used at various locations throughout North America to raise gates automatically (if applicable) when a patron presents a CNP permit. We have a very flexible interface that provides all of the necessary information to each partner system to operate successfully. PERMIT AS A CREDENTIAL The most important aspect of the program is making the permit work for the customer. Customers will have the ability to print the permit(credential)at home or utilize a digital image of a bar code or QR code (similar to airline boarding passes). Click and Park can support many different reservation types. We can support the reservation practice of using a permit as an access credential or using the permit as a coupon. You can decide to utilize the web reservation permit in a variety of ways including: 1) Parker prints their permit (or displays a digital image on their phone) and scans it at the entrance and exit lane. 2) Parker prints their permit and displays it on their dashboard as proof of payment. 3) Permit is linked to a license plate and enforcement officers review license plates for valid parkers. 4) Parker purchases online and receives a permit in the mail. 5) Parker purchases a shuttle pass for parking at a remote lot and being shuttled to the station. Shuttle pass allows a fixed number of rides which are deducted from the pass electronically for each ride. We can support all of the above applications through a single user interface. For these reasons and many more (not described in this narrative), we believe Click and Park is an ideal customer based alternative to enhance the functional attributes of Miami Beach's garage portfolio. SAMPLE PERMITS Such Permits can be customized for Miami Beach, but we have included samples from the City of Stockton on the following page: Page 111- Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages r 1 4 II • /���V�/M�.'V MUNICIPAL SERVICES N..wN.. �:....: CIICki'PARKe Thunder vs Ontario at aNic, 8Locktort Arsna f®� • + Nwe%WM era*Time rat tan PR scant NW.. Eror Nauru s6,2114530PMPST Sc7 Fax N, ,Or 06.20141100 PM PST Fatarr UV of Stodaor tAt iAW PerSte4 St GINN wm. vow. Pta. ao AM oos atom wt.o RODS tery tkre of sricaa romans auu ct to to!ears 4.acrd tiarss of the Crack and Park rain outs Arena Garage Parking Opens 2 Hrs Prior to Event Time Tailgating and Alcohol is NOT Permitted Inside the Parking i TAO.hwslN � J'wrMS1w.• i IbI.-• Any Issues Call 566-330.72725' 1111,1111,111E01111111111 II CCkk n icdct SSITY 123 Example St. Daily Parking at Garage 1 MI6 .EURVAII.4Tart t hot .fttwrar"h]U tku*'Vk Oct 07,2014 807 AM PDT Oct 00,2014 807 AM PDT 43DDS (CA) SroNin Chevy Tahoe .aiM1.W444rM1•• S.;flM,04 CO, i.! You must print your permit and bring it to the location with you and present to the lot attendant at exit.If you stay longer than your ttacevaion,you will be charged additional fees at exit e tea or Wrote,WWII naat m a.Nom oorotons T.ac. N St Mirys Church Orator Mtails 111111111111111111111 P0.00 ?otin Pad t0.d4 Page 112- Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages SO IF MUNICIPAL SERVICES Exhibit C Legal Comments 1 • MUNICIPAL SERVICES '/"^� ... N...i. ./Mi►�.' 7. Exhibit C - Legal Comments The RFP has been reviewed by our Legal and Risk Management Departments. They have noted the following items that we would like to negotiate if we are selected to operate the Parking Attendants for City Parking Garages contract. Instructions to Respondents & General Conditions 31. CONTRACT EXTENSION. The City reserves the right to require the Contractor to extend contract past the stated termination date for a period of up to 120 calendar days in the event that a subsequent contract has not yet been awarded. Additional extensions past the 120 calendar days may occur as needed by the City and as mutually agreed upon by the City and the contractor. SP+ asks that any extension be mutually agreed upon. Appendix C. B. MOST FAVORED CUSTOMER The successful proposer shall warrant and represent to the City that the prices, warranties, benefits and terms set forth in the resulting contract negotiated between Proposer and the City shall be at least equal to (or more favorable to) the City than the prices, warranties, benefits and terms now charged or offered by the firm, or that may be charged or offered during the term of the City contract for the same or substantially similar services as defined in the contract. If at a time during the Term of the City contract, the successful Proposer enters into another agreement on a basis that provides prices, warranties, benefits and terms more favorable than those provided the City hereunder, then the successful Proposer shall, within thirty (30) calendar days thereafter, notify the City of such fact and, regardless of whether such notice is sent by the successful Proposer or received by the successful Proposer or received by the City, the City contract shall be deemed to be automatically amended, effective retroactively to the effective date of the more favorable agreement, to provide the same prices, warranties, benefits and terms to the City; provided that the City shall have the right and option to decline to accept any such change, in which event such amendment shall be deemed null and void. Municipal parking management and operations is not a commodity, but a professional service which varies in complexity, scope of services and execution from contract to contract. SP+ asks that this provision be deleted. Appendix D 7. THIRD PARTY FIDELITY BOND. Third Party Fidelity Bond in the amount of $500,000.00 will be required of the Successful Proposer. The Fidelity Bond shall be renewable annually and on the options. The form of the bond shall be approved by the City Attorney and shall be a corporate surety bond company licensed to do business in the State of Florida. The City of Miami Beach must be included as the oblige for this bond. SP+ does not maintain individual fidelity bonds, but we do procure a master crime policy with an employee dishonesty insuring agreement. We ask that this provision be changed to accept a master crime policy in place of a fidelity bond. Page 113 MN Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages Z MUNICIPAL SERVICES ,l=_,'.;,w.i - MI Appendix F. INSURANCE REQUIREMENTS. All insurance policies required above shall be issued by companies authorized to do business under the laws of the State of Florida, with the following qualifications: The company must be rated no less than "A" as to management, and no less than "Class VII" as to financial strength, by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent, subject to the approval of the City Risk Management Division. The RFP requires that our insurance carrier be rated "A VII", however, industry standard minimum rating for insurance carriers is "A—:VII". SP+ asks that this provision be adjusted so it meets minimum standards. Page 114 EMI Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages + MUNICIPAL SERVICES Exhibit Insurance ■ bib •• + MUNICIPAL SERVICES //=-" 2, `' 7. Exhibit D — Insurance SP+ Municipal Services' in-house Risk Management Department 4- focuses exclusively on comprehensive risk protection, safety and loss = , AS''e,, control inspections and training, and claims management. Our �tR�,t-f-, insurance provides liberal protection with a $125 million casualty umbrella limit. Our coverage provides exceptional protection for our clients: Worker's Compensation insurance in compliance with the state's Worker's Compensation Act. Employer's liability insurance on all employees for the premises not covered by the Worker's Compensation Act, for occupational accidents or disease, for limits of not less than $100,000 for any one occurrence, or whatever is necessary to satisfy the requirements of the umbrella liability insurance specified below. Garage liability insurance on an occurrence form basis with limits of not less than $1,000,000 per occurrence with an annual aggregate limit of$2,000,000 per location. Garage keeper's legal liability insurance (if applicable) insuring any and all automobiles that are parked at the premises by the operator's attendants or for which a bailment otherwise is created, with limits of liability not less than $1,000,000 per occurrence. Comprehensive crime insurance including employee theft, premise, transit and depositor's forgery coverage, with limits of liability as to any given occurrence of$50,000 for monies and securities inside and outside the premises, and $1,000,000 on account of any employee dishonesty. Umbrella liability insurance, in excess following form, with an annual aggregate limit of $125,000,000. Fidelity Insurance Coverage Because no internal control system—no matter how well conceived and operated—can provide an absolute assurance that its objectives will be met (and because no evaluation of controls can guarantee detection of all control issues), we provide our clients with an additional layer of protection by maintaining $1 million in fidelity insurance coverage. This coverage protects our clients against losses associated with employee dishonesty, theft, computer fraud and forgery. Damage Claims When we assume management responsibility for a parking operation, we immediately institute a number of steps to minimize damage claims. Among other things, we will re-train any of the prior operator's employees who have been retained, focusing particular attention on safe driving habits and how to avoid vehicular damage. When incidents do occur, we have efficient procedures to expedite the claim process. Page 115 gis Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ bilb • MUNICIPAL SERVICES •/:_"'N.: '_" Nm Damage Claims Procedures Over the years, we have developed and refined detailed damage claims procedures. We accept responsibility for—and quickly honor—damage claims for which the facility has liability. We do not pay claims for which the facility is not liable. Even when liability is denied, we nevertheless reply to the patron as quickly as possible. The cornerstone of this process is a well-defined procedure that delegates responsibility for dealing with claims to the people best equipped to quickly and effectively do so. Our Facility Managers are trained to advise a claimant to properly complete and submit an Incident Report before the car is removed from the facility, since it is almost impossible to determine where damage has occurred once a vehicle leaves the facility. Properly completed Incident Reports are reviewed by the Facility Manager within 24 hours of submission. The Facility Manager then will discuss the claim with the Senior Manager within 24 hours. We are committed to expediting the processing of all damage claims. If liability is denied, we advise the customer—in writing—as quickly as possible. We have found that contacting claimants immediately so that they know the status of their claim—even if the claim is denied— is the single biggest factor in ameliorating any negative feelings associated with the incident. Damage Claims Tracking Reports concerning claim frequency and disposition can be compiled and forwarded to ownership as frequently as you desire. We recommend the on-site maintenance of a monthly claim log sheet. Our log sheet has proven to be an effective tool for claims management because all current claim information is available to both our staff and the property manager. Therefore, any questions regarding the progress or disposition of any claims can be answered quickly by on-site personnel. _ - - Page 116 Bei Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages I iiii, I. °I'mq.::!:Iiiie 41 MUNICIPAL SERVICES N..i.N.. .i��,.S 1 2015 Sample Insurance A° CERTIFICATE OF LIABILITY INSURANCE I °A »r"' THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS E. CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES % BELOW.THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED d. REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. it IMPORTANT:If the certificate holder is an ADDITIONAL INSURED,the policy(Ies)must be endorsed It SUBROGATION IS WANED,subject to the terms and condItlons of the policy,certain policies may require an endorsement A statement on this certificate does not confer rights to the le certificate holder in lieu of such endorsement(s). E 'PRODUCER -CONTACT 1 Aon Risk Services Central, Inc. Np�NIpErt FA� Chicago ZL Office ( En; (866)283-7122 I IIYC.Na):e00-363-0105 1 200 East Randolph E-MM. a Chicago IL 60601 USA ADDRESS: - _ 514S)AFFORDING COVERAGE NAIC I MIRED MINER ACE American Insurance Company 22667 SP Plus Corporation PINNER& National Union Fire Ins Co of Pittsburgh 19445 200 E Randolp60itu t Suite 7700 Chicago it 600 ar1U1F.RC: Commerce&Industry Ins Co 19410 w sumemO: Lexington Insurance Company 19437 Name E: ACE Property 6 Casualty Insurance Co. 20699 N SORERF: Federal Insurance Company 20281 COVERAGES CERTIFICATE NUMBER:570056482798 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED.NOTWITHSTANDING ANY REQUIREMENT.TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS_ Limits shown are as requested, Ilk TYPE OF INSURANCE A Suers POLICY t�Nlopu0cprm-FYI ��PmaakyupcqY�Ytyxyp�i UNITS X COMERL3ALGENERALUNDLITY ,XSLGJ/338860 01101/2015 01101Jt016;EACH OCCURRENCE $1,750,000 aAl eeAOE © SIR applies per policy terms&conditions °ADAGErDRENTED $1,750,000 FRAMES(Ea acnne ce) NED EN,(Any ore perm) Excluded PERSONAL a ADVIUURY $1,750,000 0 GEHL AGGREGATE MT APPUESPER GENERAL AGGREGATE $1,750,000 0 —POLICY 0 ©LOC (PRODUCTS-CORP/OP AGG $1,750,000 a OTHER S A AuroNoNLE upburr ISA H08829603 01/01/2015 01/01/2016 COMBNED SIIGLELIIT $2,000,000 1O X ANY AUTO ,BODILY INJURY(Per person) Z X ALL O,,NIED -SCHEDULED BODILY/WRY(Per accident) AUTOS X 9*ED AUTOS NONO•'NEO PROPERTY MIME —AUTOS ,(Per aaidet) '6 - iGaagele°a1eLint $2,000,000 r ■ C X LIMB EL OCCUR 8E19961770 01/01/201S 01/01/2016 E, O $25,000,000 U - EXCESSUAB CLANS-MwE AGGREGATE $25,000,000 DED I 3(RETENTION$10.000 A YYOft •COMPENIATIONAM) WIRC48137933 01/01/2015 01/01/2016'X l PER I pTFF E PLOVERS•L AB UTY STATUTE ER A ANY PROPPoETOR!PARffQt 1 E>tE(XfIPiE Y/N AOS E L EACH ACCIDENT 51,000.000 OfFICRE4Irc LEY EZE ©WA SCFC48137957 01/01/2015 01/01/20161 tllymaiselo y N 199 MI EL.DISEASE-EA EMPLOYEE $1.000,000 DESCAPTON OPERATIONS Selo. I E DISEASE-POUCYI-BIT 51,000.000 B Misc Liab Cvq 023173357 01/01/2015 01/01/2016ioccurrence 51.000.000= Crime DESCRIPTION OF OPERATIONS!LOCATIONS/VEHICLES(ACORD 1St.MOm nu Faments Schedule.may be emached Amon space r r.eow5 Re: For RFP Purposes Only. r4.1 Insurance charges will include all applicable premiums and costs, as well as retained exposure charges established by the Named Insured. y 1. CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE(*SCRIM)POLLS BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF,NOTICE Val BE DELNEIiED M ACCORDANCE MYTH TIE POLICY PROVISIONS. s SP Plus Corporation AIRHoRscED REPRESENtATNE 200 E Randolph Street, Suite 7700 Chicago IL 60601 USA `% r�*yiss0 ro (01988-2014 ACORD CORPORATION.All rights reserved. ACORD 25(2014101) The ACORD name and logo are registered marks of ACORD Page 117- Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages MUNICIPAL SERVICES 1 N..i.N.. ..: AGENCY CUSTOMER ID: 5 7000002 54 72 LOC#: A ADDITIONAL REMARKS SCHEDULE Page _ of _ AGENCY NAMED INSURED Aon Risk Services Central, Inc. SP Plus Corporation POLICY NU66ER See Certificate Number: 570056482798 CARRIER -NAIC COCA See Certificate Number: 570056482798 EFFECT:E DATE. ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: ACORD 25 FORM TITLE:Certificate of Liability Insurance INSURER(S)AFFORDING COVERAGE NAIC# INSURER G:Liberty Insurance Underwriters, Inc. 19917 INSURER INSURER INSURER ADDITIONAL POLICIES If a policy below does not include limit information.refer to the corresponding policy on the ACORD certificate form for policy limits. POLICY Pouts USA Tlh OF LSSCR\.NCE .►DDL SCBR POLICY'NC MBER EFFECTIVE EIPIRAIION Inns LTR LNSD R1T) DATE DATE (NLL•LDD,11171 t10LDDA'YY11 AUTOMOBILE LIABILITY A 1sLG27338860 01/01/2015 01/01/2016 0th than 515,000,000 Garage Liability Auto- agg SIR applies per policy terms&conditions Auto Only - 51.750,000 ea Accid 0th than 51,750,000 Auto- ea ac EXCESS LIABILITY E ICQG27637516 01/01/2015 01/01/2016 Aggregate 525,000,000 S25M xs S25M F 93642007 01/01/2015 01/01/2016 Aggregate 525,000.000 S25M xs SSOM G 100002719910 01/01/2015 01/01/2016 Aggregate 550,000,000 SSOM xs S7SM Each 150.000,000 Occurrence OTHER D Excess Auto Lia 028339649 01/01/2015 01/01/2016 Occ&Agg 53,000,000 Auto Excess ACORD 101(2008/01) A)20011 ACORD CORPORATION.All rights reserved The ACORD name and logo are registered marks of ACORD Page 118 iggz Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ha+ MUNICIPAL SERVICES Exhibit E Sustainability cu iito • Firm N. .�..MUNICIPAL SERVICES _ 7. Exhibit E - Sustainability SP+ Municipal Services' mission is to maximize client value through excellence in management services and the application of creativity and innovation, integrated with a commitment to being a responsible corporate citizen. Consistent with that commitment, environmental or "green" initiatives for years have become an increasingly prominent component of our culture. We don't simply pay lip service to sustainability. We breathe it, whether in our parking facility operations, our back office processes or our activities within the parking industry generally. With this commitment, our clients can be confident that the parking experience we provide will be aligned with our clients' philosophy of acting in our customers'—and our planet's—best interests. Green Parking Council We are an active member of the Green Parking Council (GPC) with Company representation at both the Board of Director and Committee levels. GPC's mission is educational and therefore serves as an GREEN PARKING COUNCIL information source. GPC continually gathers information about green technologies that are used in the parking industry, and strives to keep current on legislation regarding tax incentives and rebates for those technologies, thus providing economic benefits to augment the purely environmental benefits derived from such green measures. As part of this proposal, SP+ offers to provide the GPC Self-assessment process and to provide guidance to obtain the Site Certification. The Certification program commenced June 2014 incorporating Platinum, Gold and Bronze designations. "Green" Parking Operations Environmental Training. We have developed proprietary SP+ University- training curricula focused specifically on waste water reclamation and hazardous solid waste disposal procedures that comply with federal and local environmental rules and regulations. Parking Tickets. Our Procurement Department prefers to do business with suppliers committed to sustainable practices, including parking ticket suppliers who use partially recycled paper and only environmentally-friendly inks. Moreover, the tickets themselves are shipped in boxes made from recycled materials. Energy-Efficient Fixtures. We've helped clients convert thousands of inefficient light fixtures to more efficient models. EPA statistics reflecting the environmental impact of converting only 100 inefficient fixtures: Annual Reductions Equivalents 107,000 lbs. of carbon dioxide Planting 14 acres of trees 434 lbs. of sulfur dioxide Saving 9,550 gallons of gas 175 lbs. of nitrogen oxides Taking 10 cars off the road Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages ■ • I� -�v .. .�� � MUNICIPAL SERVECES Applying these statistics to the thousands of fixtures we've converted translates into dramatic environmental benefits. Click and Park. The Click and Park reservation system lets customers reserve and pay for their parking in advance. While one obvious environmental advantage derived from the system is the fuel and carbon emissions saved from not having to search for parking, the system contains an even more powerful sustainability component in its routing tool. The tool provides user-specific driving directions that integrates roadway capacities with demand so that when the number of cars assigned to a given roadway reaches that road's engineered vehicle capacity, the tool automatically assigns subsequent cars—even those assigned to the very same parking lot—to different roadways. This avoids traffic jams, minimizes travel times and reduces carbon emissions. Click and Ride. The Click and Ride online reservation system lets customers reserve bus seating and leave their cars at home. The system played a key role in our receipt of the environmental Sustainability Star award for our work at the Vancouver Olympic Games. Click and Ride supported the Olympic bus network used to transport the Games' spectators, organizers and workers. Each day, our 155 buses transported 10,000 people between greater Vancouver and alpine events held in Whistler, B.C. If the passengers we transported had gone by car, they would have driven 2.3 million miles. In just ten days, we saved 461 metric tons of carbon emissions. Car Pool and Bicycle Programs. We work with clients to implement custom-designed car pool programs and our new SPokesSM bicycle use program, which allows monthly parking customers at our locations to use custom designed beach cruisers free of charge, whether for exercise, sightseeing or other personal enjoyment, or even for errands that otherwise would require automobile use. Electric Vehicle Charging Stations. Having anticipated the • ,L increased prevalence of the electric vehicle as a game-changer -- '� in the automotive industry's contribution towards sustainability, t = `* we have established relationships with various distributors of '' vehicle charging stations. We are working with them to _• ` facilitate charging station installation in various cities and .< facilities throughout the country. '� Preferred Parking for Hybrid Vehicles and Scooters. We assess the viability of offering preferred parking spaces as a means of rewarding and incentivizing the use of hybrid vehicles and scooters. Vehicle Procurement. Where our operations require vehicles, we will purchase alternative fuel, hybrid, clean diesel or the most fuel efficient vehicle available, if possible. ' - Page 120 ai Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages • MUNICIPAL SERVICES re/o:_:i,,....:,.`' N..wN.. ■Zw...t Tire Inflation Days. Having properly inflated tires is one of the least expensive ways consumers can improve gas mileage. Yet service stations today rarely offer this service. We often offer areas within parking facilities having an air pump so that patrons can easily inflate their tires to maximize fuel efficiency. Paper Reduction, Green Supplies, Recycling, Environmental Event Participation. We are committed to the reduced use of paper, green office and cleaning supplies, and recycling at client properties, and to participating in environmental awareness events. Online, Paperless iProcurement and iPayables Procurement and Accounts Payable Systems. The company's procurement and accounts payable processes have been converted to online, electronic formats. As a consequence, we not only made those processes more efficient from speed and financial control standpoints, but we also eliminated the large quantities of paper historically associated with the process of procuring and paying for the goods and services used throughout our North American operations. Concur Online Expense Reporting System. Continuing our commitment to efficiency and the elimination of paper to further reduce our carbon footprint, the company utilizes a fully automated, online expense reporting and reimbursement system. Expense receipts are uploaded to the system electronically, linked by the software with the associated expense report and then submitted for processing and reimbursement, all without creating a single sheet of paper. Efficient for the company, the system expedites expense reimbursements to our employees and is considerate of our environment. Green Parking Council Site Surveys. The GPC offers a site survey to determine how "green" a garage currently is and to offer recommendations to improve the facility's level of sustainability. Such recommendations can focus, for example, on a facility's lighting, presence of EV charging stations, recycling programs, air quality and the use of low impact building materials. Once improvements are made, facilities are eligible for a Green Garage Certification through GPC. We coordinate the procurement of site surveys for our clients. "Green" Back Office Operations Computing Platforms and Processes. We were awarded Oracle's Empower the Green Enterprise Award in recognition of our use of technology and re-engineered back office processes that each year are projected to save: • 312 tons of paper • 600,000 lbs. of solid waste • 624 tons of trees • 19,000 lbs. of emissions • 5.1 million gallons of water Financial Reporting. Our proprietary Client View® software provides clients with secure, around-the-clock, online access to financial statements and detailed back-up. Since all • Page 121 IIII Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages I . ■ hob Ze+ MUNICIPAL SERVICES '�=-""''_ J,..i.N.. reports and supporting documentation can be electronically stored, clients need only print materials that they need for specific purposes. By delivering monthly financial reports electronically, we have eliminated the need to print up to 40,000 packages of hard copy financial reports every year. Electronic Workforce Time and Attendance System. We have eliminated the waste associated with conventional paper-based time and attendance recording systems by using a paperless time and attendance system. Document Retention. Our long-term Enterprise Risk Management objective is to replace historical practices of printing and storing hard paper copies with a Company-wide electronic document storage system. When fully implemented, the overall impact on our use of paper—and thus the beneficial effect on the environment—will be dramatic. Page 122 LT Proposal Response to City of Miami Beach's Request for Proposal—RFP 2015-146-YG—Parking Attendants for City Parking Garages I 1 integrity technology innovation initiative knowledge creativity f c s, r R . l M1 ,r , rr,,.�..w, 4. �,,, ._ ,. LI ts., .. ,,,, . N. ..,,,,, _ , . a pi :: hbriOhmv+ MUNICIPAL SERVICES Robert Cizek Chester S. Escobar Senior Vice President, Regional Manager 2 South Biscayne Blvd, 2 South Biscayne Blvd, Suite 200 Suite 200 Miami, FL 33131 Miami, FL 33131 770-853-5446 305-372-5151 Ext.107 INNOVATION IN OPERATION wv.p.iv.spp' is.corn i ATTACHMENT C INSURANCE REQUIRMENTS 1 1 APPENDIX F P__ MIAMI BEACH Insurance Requirements 2015- 1 46-YG PARKING ATTENDANTS FOR CITY PARKING GARAGES PROCUREMENT DIVISION 1700 Convention Center Drive Miami Beach, Florida 33139 RFP 2015-146 YG Page 37 1 J M I AM I BEACH INSURANCE REQUIREMENTS The Provider shall furnish to the Department of Procurement, City of Miami Beach, 1700 Convention Center Drive, 3rd Floor, Miami, Florida 33139, Certificate(s) of Insurance which indicate that insurance coverage has been obtained which meets the requirements as outlined below: A. Worker's Compensation Insurance for all employees of the vendor as required by Florida Statute 440. B. Commercial General Liability Insurance on a comprehensive basis, including Personal Injury Liability, Products/Completed Operations, in an amount not less than $1,000,000 combined single limit per occurrence for bodily injury and property damage. City of Miami Beach must be shown as an additional insured with respect to this coverage. C. Automobile Liability Insurance covering all owned, non-owned and hired vehicles used in connection with the work, in an amount not less than $1,000,000 combined single limit per occurrence for bodily injury and property damage. All insurance policies required above shall be issued by companies authorized to do business under the laws of the State of Florida, with the following qualifications: The company must be rated no less than "A" as to management, and no less than "Class VII" as to financial strength, by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent, subject to the approval of the City Risk Management Division. or The company must hold a valid Florida Certificate of Authority as shown in the latest "List of All Insurance Companies Authorized or Approved to Do Business in Florida" issued by the State of Florida Department of Insurance and are members of the Florida Guaranty Fund. Certificates will indicate no modification or change in insurance shall be made without thirty (30) days in advance notice to the certificate holder. CERTIFICATE HOLDER MUST READ: CITY OF MIAMI BEACH 1700 CONVENTION CENTER DRIVE 3RD FLOOR MIAMI BEACH, FL 33139 Compliance with the foregoing requirements shall not relieve the vendor of his liability and obligation under this section or under any other section of this agreement. RFP 2015-146-YG Page 38