LTC 497-2016 Police Customer Service Survey AAIAMI BE CH
OFFICE OF THE CITY MANAGER
NO. LTC# 497-2016 LETTER TO COMMISSION
TO: Mayor Philip Levine and Members f the City mmission
FROM: Jimmy L. Morales, City Manager
DATE: November 16, 2016
SUBJECT: Police Customer Service Survey
The Miami Beach Police Department is pleased to announce the launch of a new
customer service survey designed to gauge the Department's effectiveness in serving
the public. The survey, piloted earlier this fall for a trial period of 30 days, was
successfully delivered to 510 respondents and yielded an 11% return rate. The
respondents rated their experience with sworn and non-sworn members of the Miami
Beach Police Department as overwhelming positive. Open-ended comments were
informative and generally complimentary.
The survey focuses on the communication and exchange between citizens and police
employees. This is helpful to understand how the Department is meeting the needs of
our community. More importantly, the survey serves as an opportunity to proactively
reach out to residents and visitors, build relationships, and track the level engagement.
Ultimately, the survey becomes another tool to increase communication and build trust
between police and citizens. This is a critical component in business today and is
specifically outlined as a recommendation in the President's Task Force on 21st Century
Policing.
The revised survey is expected to formally launch in the coming weeks. If you would like
to preview or take the survey, you may access it at the following link:
https://www.snapsurveys.com/wh/s.asp?k=147327629310
•
1940
JLM/DJO/wrg