Amendment No. 1 to the Standard Software Maintenance Agreement ad/6 -2.F6 30
Document#: 1403-16A5H
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AMENDMENT NO. 1 TO
STANDARD SOFTWARE MAINTENANCE AGREEMENT DATED MAY 5, 2016
This amendment no. 1 ("Amendment")to the Standard Software Maintenance Agreement, dated May 5, 2016("SSMA")
is made this � day of N a''"\ , 2016("Amendment Effective Date") by and between Tyler Technologies,
Inc.,a Delaware corporation with offices at 840 West Long Lake Road,Troy, MI 48098 ("Tyler")and City of Miami Beach,
with offices at 1700 Convention Center Drive, Miami Beach, FL 33139("City" or"Client").
WHEREAS,on May 5, 2016,the City and Tyler entered into the SSMA,which incorporated the terms of the 2008 SSMA
between the City and Tyler; and
WHEREAS,Tyler and the Client desire to amend the SSMA in order to modernize the City's Computer-Aided Dispatch
("CAD") platform,and to protect the City's investment in building the Effective Response Force module;
WHEREAS,Tyler and Client now desire to amend the Agreement;
NOW THEREFORE, in consideration of the mutual promises hereinafter contained,Tyler and the Client agree as follows:
1. The "Standard MSP CAD Software to be Upgraded to Enterprise CAD" set forth in Exhibit 1 to this Amendment
(Page 5, items 1 through 3) are hereby removed from the Agreement, and Client's license thereto shall
terminate when the"Standard Software to Upgrade to Enterprise CAD,"set forth in Exhibit 1 to this Amendment
and hereby added to the Agreement, has been moved to a live production environment. Project management,
implementation and training services associated with the upgrade described herein will be provided according
to the terms of Schedule 1 to Exhibit 2 to this Amendment.
2. The following payment terms shall apply:
a. Additional software fees will be invoiced in full on the Amendment Effective Date.Associated
maintenance and support fees for existing CAD modules will remain unchanged. Associated
maintenance and support fees for the additional software will be invoiced in a lump sum on a pro rata
basis on the first day of the month following the Amendment Effective Date, and thereafter on an
annual basis.
b. Services fees and any expenses will be billed and invoiced as delivered,with the exception of Project
Management. Project Management will be billed monthly over the next 6 months beginning on the first
day of the month immediately following the Effective Date. If additional services are necessary,Tyler
may bill against prepaid services with approval from Client.
c. Conversions: Fixed-fee conversions are invoiced 50%upon acceptance of the Conversion Analysis
Document, and 50%upon initial delivery of converted data.
d. Third Party Software License Fees:Tyler shall invoice Client for any License fees for Third Party Software,
at the time that Client downloads any such Third Party Software.
e. Travel expenses will not be billed to Client for any work or services performed under this Amendment.
3. This Amendment shall be governed by and construed in accordance with the terms and conditions of the
Agreement.
1403-16A5H 1027 Ent CAD Upgrade(16A1 F 1014)
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4. All other terms and conditions of the Agreement shall remain in full force and effect, unless agreed to in writing
by Client.
IN WITNESS WHEREOF,the parties hereto have executed this Amendment as of the dates set forth below.
Tyler Technologies, Inc. City of Mia Beach,FL
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Exhibit 1
Supplemental Investment Summary
The following Investment Summary details the software, products,and services to be delivered by us to Client under
this Amendment. This Investment Summary is effective as of the Effective Date.
REMAINDER OF PAGE INTENTIONALLY LEFT BLANK
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Investment Summary
CITY OF MIAMI BEACH, FL
New World MSP to Enterprise CAD Upgrade
October 14, 2016
NOTE:The additional software, service and maintenance to be provided under this Amendment is further detailed
on the following pages.
Tyler Software and Services
A. License Fees $15,000
1) Licensed Standard Software $222,000
2) Less Evergreen Discount (207,000)
B. Professional Services 89,310
1) Project Management
2) Implementation and Training
3) Systems Assurance and Software Installation
4) Interface Installation Fees including GIS Implementation
5) Data File Conversion
C. Third Party Products and Services 8,100
1) Third Party Products and Services
D. Travel and Living Expenses 0
TOTAL ONE TIME COST TO UPGRADE SOFTWARE UNDER THIS
AMENDMENT NO. 1 $112,410
Maintenance
E. Maintenance and Support Fees
1) Additional Maintenance and Support Services:
Includes Emergency 24/7 Maintenance for CAD only
Additional annual maintenance fee beginning in Year 2 of the term of the SSMA 4,851
NOTE:Tyler's cost is based on all of the proposed products and services being obtained from Tyler. Should
significant portions of the products or services be deleted, Tyler reserve the right to adjust its prices
accordingly. Prices do not include hardware servers or workstations.
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ITEM DESCRIPTION INVESTMENT
THE FOLLOWING STANDARD MSP CAD SOFTWARE SHALL BE
UPGRADED TO ENTERPRISE CAD:
CAD
1. New World MSP Combined LE/Fire/EMS CAD
-Call Entry
-Call Control Panel
-Unit Recommendations
-Unit Status and Control Panel
-Call Stacking
-CAD Messaging
-Call Scheduling
-Dispatch Questionnaire
-Fire Equipment Search/Fire Equipment Move
-GIS/Geo-File Verification
-Hazard and Location Alerts
-Hazmat Search
-Hydrant Inventory
-Access to New World LE Records
-Access to New World Fire Records
- Note Pads
-Rip-N-Run Remote Printing
- Run Cards/Response Plans
2. Additional New World MSP Software for Computer Aided Dispatch
-CAD Mapping
-Data Analysis/Crime Mapping/Management
Reporting(1 application)
-Service Vehicle Rotation(Wrecker,Ambulance)
3. New World MSP Third Party CAD Interface Software
-E-911 Interface
On-Line Modules
-On-Line CAD Interface to State/NCIC
- Pre-Arrival Questionnaire Interface(1
questionnaire(s)-EMD, Fire, Police)
- Encoder Interface
-Telestaff Interface (one-way interface; update to
staffing in CAD)
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THE FOLLOWING STANDARD MSP CAD SOFTWARE SHALL BE REMOVED FROM
THE SSMA:
CAD
3. New World MSP Third Party CAD Interface Software
- Netclock Serial Interface
STANDARD SOFTWARE TO UPGRADE TO ENTERPRISE CAD
CAD
4. New World Enterprise Combined LE/Fire/EMS CAD $119,000
-CAD Mapping
-Call Entry
-Call Control Panel
-Unit Recommendations
-Unit Status and Control Panel
-Call Stacking
-CAD Messaging
-Call Scheduling
-Dispatch Questionnaire
-Fire Equipment Search/Fire Equipment Move
-GIS/Geo-File Verification
- Hazard and Location Alerts
-Hazmat Search
-Hydrant Inventory
-Access to New World LE Records
-Access to New World Fire Records
- Note Pads
- Proximity Dispatch (Requires CAD AVL and Mobile)
-Rip-N-Run Remote Printing
-Run Cards/Response Plans
5. Additional New World Enterprise Software for Computer Aided Dispatch
-Service Vehicle Rotation (Wrecker,Ambulance) 11,000
6. New World Enterprise Third Party Interface Software
-E-911 Interface 11,000
On-Line Modules
-On-Line CAD Interface to State/NCIC 11,000
Includes state-specific standard forms
- Pre-Arrival Questionnaire Interface(1 questionnaire(s)-EMD) 11,000
Supports ProQA for Fire, EMD, Police;ProQA Paramount for
Fire, EMD, Police;APCO Meds&Advisor, PowerPhone
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- Encoder Interface 11,000
Supports Zetron Models 25, 26, Locution, WestNet First In,
Zetron IP-based FSA
-Telestaff Interface(one-way interface; update to staffing in CAD) 22,000
- PulsePoint Interface 11,000
SUB-TOTAL CAD MODULES $207,000
STANDARD SOFTWARE TO BE ADDED
CAD
7. New World Enterprise Third Party Interface Software
-NG911 Interface (text to 911) 15,000
supports West Viper
SUB-TOTAL ADDED MODULES $15,000
STANDARD SOFTWARE LICENSE FEE $222,000
LESS EVERGREEN DISCOUNT (207,000)
TOTAL SOFTWARE LICENSE FEE UNDER THIS
AMENDMENT $15,000
Oo PROFESSIONAL SERVICES
ITEM DESCRIPTION INVESTMENT
PROFESSIONAL SERVICES
1. Project Management Services as required: 8,100
- Project Management
-Overall consultation and communication
-Monthly status reports and project updates throughout the duration of the
project
- Implementation Plan
2. Up to 36 days of Implementation and Training Services are included for: 27,900
-Software Tailoring and Set Up
- User Education and Training
-Other Technical Support
-Travel Time Included
*Assumes train-the-trainer approach, with the exception of CAD, which is end user training
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3. Systems Assurance and Software Installation 19,520
New World Enterprise Standard Environment 15,360
-Configure application servers
-Consult on connectivity to new or existing Windows environment
-Verify operating system and SQL configuration
-Verify workstation configuration
Message Switch Installation Support to include: 4,160
-Reconfiguration at go-live from MSP CAD to Enterprise CAD-Configure
system
variables (i.e.,operating system, interfaces,etc.)
- Migrate all application software and agency data
4. Fixed Installation Service Fees: 25,390
-911 Interface 765
-State/NCIC 3,825
-On-Line CAD Interface to State/NCIC 1,530
- Pre-Arrival Questionnaire Interface 765
- Encoder Interface 383
-Telestaff Interface 1,088
- Pulsepoint Interface 3,264
-NCIC Parsing(CAD) 2,295
-Response Plans 1,530
-Interface Go-Live Support 765
-Interface Post-Live Support 765
-Migrate LERMS Interfaces(1 interface) 1,530
GIS Implementation
-New World Enterprise 6,885
5. Data File Conversion Pricing Estimates
Multiple Application Database
-CAD /Call for Service 8,400
TOTAL IMPLEMENTATION SERVICES UNDER THIS AMENDMENT $89,310
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THIRD PARTY PRODUCTS o SERVICE-S
ITEM DESCRIPTION INVESTMENT
1. THIRD PARTY PRODUCTS AND SERVICES
THIRD PARTY SOFTWARE
a. GIS Software 8,100
CAD
-Esri 10.2 8,100
TOTAL THIRD PARTY PRODUCTS AND SERVICES $8,100
DDb MG'1§r& MBA EXPENSE-S
ITEM DESCRIPTION INVESTMENT
1. TRAVEL AND LIVING EXPENSES
Travel Expenses not to be billed to the Customer for $0
this Project
TOTAL ONE TIME COST UNDER THIS AMENDMENT $112,410
[,
MAINTENANCE SUPPORT E
ITEM DESCRIPTION INVESTMENT
1. MAINTENANCE AND SUPPORT AGREEMENT(Year 1 Cost):
Associated Maintenance and Support fees will be added to the Client's
current Maintenance and Support Agreement and will be invoiced
monthly on a pro rata basis beginning on the first day of the first month
following Amendment Effective Date,and thereafter on an annual basis.
(Includes Exhibit A Esri Integration for the Esri software that is part of
Exhibit A Licensed Software.)
Additional maintenance fees per year,starting in Year 2 of the term of $4,851
the SSMA
PRICING VALID THROUGH DECEMBER 30,2016.
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Pricing Assumptions
Personal Computers must meet the minimum hardware requirements for New World products. Microsoft Windows
7/8 or later is required for all client machines. Windows 2008/2012 Server and SQL Server 2008/2012 are required
for the Application and Database Server(s).
New World product requires Microsoft Windows 2008/2012 Server and SQL Server 2008/2012 including required
Client Access Licenses(CALs)for applicable Microsoft products.Servers must meet minimum hardware
requirements provided by Tyler.
New World product requires Microsoft Excel or Windows Search 4.0 for document searching functionality;
Microsoft Word is required on the application server for report formatting.
Tyler recommends a 100/1000MB(GB)Ethernet network for the local area network. Wide area network
requirements vary based on system configuration. Tyler will provide further consultation for this environment.
Does not include any required 3rd party hardware or software unless specified in Section C of this Investment
Summary. Customer is responsible for any 3rd party support.
Licensed Software, and third party software embedded therein, if any, will be delivered in a machine readable form
to Customer via an agreed upon network connection. Any taxes or fees imposed are the responsibility of the
purchaser and will be remitted when imposed.
Tyler's GIS implementation services are to assist the Customer in preparing the required GIS data for use with the
Licensed New World Software. Depending upon the Licensed Software the Customer at a minimum will be required
to provide an accurate street centerline layer and the appropriate polygon layers needed for Unit
Recommendations and Run Cards in an industry standard Esri file format(Personal Geodatabase, File
Geodatabase, Shape Files). Customer is responsible for having clearly defined boundaries for Police Beats, EMS
Districts and Fire Quadrants. If necessary Tyler will assist Customer in creating the necessary polygon layers(Police
Beats, EMS Districts and Fire Quadrants)for Unit Recommendations and Run Cards. Tyler is not responsible for the
accuracy of or any ongoing maintenance of the GIS data used within the Licensed New World Software.
Customer is responsible for any ongoing annual maintenance on third-party products, and is advised to contact the
third-party vendor to ensure understanding of and compliance with all maintenance requirements.
All Tyler Customers are required to use Esri's ArcGIS Suite to maintain GIS data.All maintenance, training and
ongoing support of this product will be contracted with and conducted by Esri. Maintenance for Esri's ArcGIS suite
of products that are used for maintaining Customer's GIS data will be contracted by Customer separately with Esri.
For State/NCIC, Customer is responsible for obtaining the necessary State approval and any non-Tyler hardware
and software. Includes state-specific standard forms developed by Tyler.Additional forms can be provided for an
additional fee.
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Exhibit 2
Upgrade Services
1. Project Management Services
Tyler shall act as Project Manager to assist Client in implementing the Tyler Software. Project Management Services
include:
a) Developing an Implementation Plan;
c) Providing revised Implementation Plans (if required);
d) Providing monthly project status reports; and
e) Facilitating project status meetings
• a project review(kickoff) meeting at Client location
• progress status meeting(s)during implementation via telephone conference or at
Client location;and
• a project close-out meeting at Client location to conclude the project.
f) Consultation with other vendors or third parties, if necessary.
2. Implementation and Training Support Services
Up to 36 days of implementation and training support services have been allocated for this project. Avoiding or
minimizing custom or modified features will aid in keeping the support costs to the amount allocated. The
recommended implementation and training support services include:
a) implementation of the Tyler Software; and
b) Training Client or assisting with Client training on the Tyler Software.
The project management, implementation and training support services provided by us may be performed at Client
premises and/or at our headquarters in Troy, Michigan (e.g., portions of project management are performed in Troy).
3. Interface and/or Fixed Installation Services
Tyler shall provide interface and/or fixed installation services as described in the Investment Summary.
Our GIS implementation services are to assist Client in preparing the required GIS data for use with the Tyler Software.
At a minimum, Client will be required to provide an accurate street centerline layer and the appropriate polygon layers
needed for Unit Recommendations and Run Cards in an industry standard ESRI file format (Personal Geodatabase, File
Geodatabase, Shape Files). Client are responsible for having clearly defined boundaries for Police Beats, EMS Districts
and Fire Quadrants. If necessary, Tyler will assist Client in creating the necessary polygon layers (Police Beats, EMS
Districts and Fire Quadrants) for Unit Recommendations and Run Cards. Tyler are not responsible for the accuracy of or
any ongoing maintenance of the GIS data used within the Tyler Software.
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4. Message Switch Operating System Assurance Service
Tyler shall provide Message Switch Operating System Assurance,which includes:
a) Message Switch Operating System Assurance Services:
Operating System Assurance and Software Installation Services:
- Unpack and assemble hardware
- Verify core hardware functionality(network/video/storage devices/usb)
- Install and update AIX Operating System
- Install and update applicable system manual pages
- Set AIX environment variables
- Build system user-ids and applicable authorizations
- Install and stage message handler and compilers
- Verify and allocate disk space
- Mirror hard drives and boot sequencing
- Migrate all Message Switch data from the old server to the new server
- Configure devices on the new server(Ethernet cards, print queues,tty's, etc.)
- Verify all scripts are adjusted for new machine
- Migrate all source code from old machine to the new machine
- Compile New World Message Switch programs
- Assure Message Switch operation in the live environment
- Adjust any tables as needed during the assurance phase
- Setup automatic"cron"jobs
- Complete full system and log backups
- Perform any necessary administrator training
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Exhibit 2
Schedule 1
Data File Conversion Assistance
Tyler will provide conversion assistance to Client to help convert the existing data files specified below. If additional
files are identified after contract execution, estimates will be provided to Client prior to us beginning work on those
newly identified files.
General
1. This conversion effort includes data coming from the New World database, not multiple sources.
2. No data cleansing, consolidation of records, or editing of data will be part of the data conversion effort. Any
data cleansing, removal of duplicate records,or editing must take place by Client prior to providing the data to
us.
Our Responsibilities
1. Tyler will create and provide Client with a conversion design document for signoff prior to beginning
development work on the data conversion. No conversion programming by us will commence until Client
approve this document.
2. Tyler will provide the data conversion programs to convert Client data from a single data source to the Tyler
Software.
3. As provided in the approved project plan for conversions,Tyler will schedule on-site trip(s)to Client location in
order to conduct the following:Conversion Go-Live Implementation and Support
Client Responsibilities
1. Client will give us access to Client current MSP database for extraction of data.
2. As provided in the project plan for conversions, Client will provide a dedicated resource in each application
area to focus on conversion mapping and testing. This includes dedicating a support person(s) whenever our
staff is on site regarding conversions. Roughly a one to one ratio exists for Client commitment and our
commitment. Client understands that thorough and timely testing of the converted data by Client personnel
is a key part of a successful data conversion.
3. Client agree to promptly review and sign off on both the conversion design document, and on the final
conversions after appropriate review.
Files to be Converted:
New World MSP CAD/Call for Service to New World Enterprise CAD Calls for Service.
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Document#:1403-16A7F
AMENDMENT
This amendment("Amendment")to the Additional Services Agreement,dated May 2,2016(the"ERF Agreement") is
made this « day of 14a J eviNN3 -,r J 2016("Amendment Effective Date")by and between Tyler Technologies,
Inc.,a Delaware corporation with offices at 840 West Long Lake Road,Troy, MI 48098("Tyler")and City of Miami Beach,
with offices at 1755 Meridian Avenue,4th Floor, Miami Beach, FL 33139("Client").
WHEREAS,Tyler and the Client are parties to a Standard Software Maintenance Agreement(the"SSMA"),which SSMA
was amended by the parties on May 5,2016;and
WHEREAS,the parties added certain products and services to the SSMA by entering into the ERF Agreement,which is
also identified as Document 1403-16A1C 0502.
WHEREAS, Tyler and Client now desire to amend the ERF Agreement;
NOW THEREFORE, in consideration of the mutual promises hereinafter contained,Tyler and the Client agree as follows:
1. The custom software enhancement described in the ERF Agreement is hereby modified to state that it is being
developed for Computer-Aided Dispatch("CAD")Enterprise instead of Microsoft Platform("MSP")CAD.
2. Page 3 of the ERF Agreement is hereby amended to state that Tyler will deliver the ERF Enhancements within 12
months of the date that Tyler and the Client execute the Enterprise CAD Upgrade amendment to the SSMA.
3. This Amendment shall be governed by and construed in accordance with the terms and conditions of the ERF
Agreement and the SSMA.
4. All other terms and conditions of the Agreement shall remain in full force and effect.
IN WITNESS WHEREOF,the parties hereto have executed this Amendment as of th. dates set forth below.
Tyler Technologies,Inc. City of Mi.mi Beach, FL i/
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