2017-29781 Reso RESOLUTION NO. 2017-29781
A RESOLUTION OF THE MAYOR AND THE CITY
COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA,
ACCEPTING THE RECOMMENDATION OF THE CITY
MANAGER AND WAIVING, BY 5/7THS VOTE, THE CITY'S
COMPETITIVE BIDDING REQUIREMENT, FINDING SUCH
WAIVER TO BE IN THE BEST INTEREST OF THE CITY, AND
APPROVING AND AUTHORIZING THE CITY MANAGER, OR
HIS DESIGNEE, TO EXECUTE AN AGREEMENT WITH AT&T
FOR TURNKEY NEXT GENERATION E911 PUBLIC SAFETY
ANSWERING POINT (PSAP) EQUIPMENT AND SOFTWARE,
INCLUSIVE OF MONTHLY MAINTENANCE RATES, FOR A
FIVE (5) YEAR TERM, IN AN AMOUNT NOT TO EXCEED
$1,081,880.00, FOR THE PURPOSE OF UPGRADING AND
MAINTAINING THE CITY'S EXISTING AT&T EQUIPMENT AND
NETWORK, AND TO ENHANCE AND FACILITATE THE CITY'S
UPGRADE TO NEXT GENERATION 911, WHICH INCLUDES
TEXT AND MULTIMEDIA CAPABILITIES.
WHEREAS, on September 11, 2008, the City executed a five-year Special Service
Arrangement Agreement ("SSAA") with AT&T (formerly Bellsouth) which provides emergency
911 telephone service and support for the Public Safety Communications Unit ("PSCU") of the
City's Department of Emergency Management at both Public Safety Answering Point ("PSAP")
locations at 1100 Washington Ave. and 2310 Pine Tree Dr.; and
WHEREAS, in December 2010, once the City accepted hardware purchased under the
SSAA at both PSAP locations, the five-year term of the SSAA commenced; and
WHEREAS, AT&T is the industry leader in 911 operations, and has been the City's
telephony service provider for many years; and
WHEREAS, AT&T services and maintains 911 systems for some of the City's
neighboring municipalities; and
WHEREAS, the City's VIPER 911 system (the "911 System"), which was installed in
2010, has been in production 24 hours a day, 7 days a week, and 365 days a year over the
entire five-year term of the SSAA; and
WHEREAS, the City's 911 System continues to function; however, the VIPER 911
software versions that are currently installed on the City's systems have been discontinued.
Therefore, no other enhancements or fixes will be available for the current VIPER 911 system
hardware or software; and
WHEREAS, an upgrade to the City's current 911 System system is needed to continue
to provide a high level of 911 services for the City's residents, business owners, and visitors, as
well as the capabilities of receiving and processing text-to-911 service, with future computer-
assisted dispatch ("CAD") integration; and
WHEREAS, the City's current 911 System does not support text-to-911 service; and
WHEREAS, Miami-Dade County is in the process of updating its 911 phone systems;
and
WHEREAS, Miami-Dade County has requested that municipalities in the County
upgrade their 911 systems as well, in order to deliver text-to-911 services throughout the
County; and
WHEREAS, the City and AT&T have been operating under a Master Services
Agreement ("MSA"), which was executed by the City on March 15, 2015; and
WHEREAS, the City requested, and AT&T has provided, a new proposal and pricing
schedule (the "Agreement"), which includes a refresh of all existing VIPER 911 hardware, call-
taking positions, and operating software for both PSAP sites, as well as system software
currently covered under the existing SSAA with AT&T, under the "Software Evergreen" program
purchased by the City. Moreover, AT&T will provide the software and connection circuits for
text-to-911 services along with this equipment upgrade; and
WHEREAS, the proposed new configuration will include a turnkey Next Generation 911
upgrade that will accommodate enhanced functions for CAD integration, storing text-to-911
records, Next Generation call routing, new mapping capabilities and location services; and
WHEREAS, this Agreement covers hardware, software, installation, training, and
recurring maintenance for equipment in both of the City's PSAP locations; and
WHEREAS, the Agreement, and the underlying upgrade to the City's 911 System, would
require a one-time purchase in the amount of $525,080.00, and annual maintenance fees of
$111,360.00 over the course of a five-year term; and
WHEREAS, the Department of Emergency Management is satisfied with AT&T's
performance under the current SSAA, which has met the general requirements of the City; and
WHEREAS, the City Administration has determined that it is in the best interest of the
City's public safety operations to approve and execute the Agreement, in order to provide the
City's end users with the best possible tools to more effectively identify and respond to
community risks; and
WHEREAS, City staff has determined that, in consideration of the significant cost
savings and benefits provided by AT&T, it is in the best interest of the City to waive the City's
competitive bidding requirement and enter into the Agreement. The City's 911 System has been
an integral part of the City's 911 operations since 2010. Considerable investment in funds,
resources and time has been made in the AT&T system. AT&T is the only VIPER 911 provider
in the South Florida area that has a team of eight (8) local VIPER-certified technicians to service
the 911 system. AT&T is the only full services provider in our geographic area that can offer the
following list of services all under the umbrella of one company one agreement:
• Data provider;
• 911 Services for both Voice and Text-to-911;
• Next Generation 911 ESINET services; and
• 911 hardware, and maintenance provider; and
WHEREAS, in light of the proposed cost savings, and the benefits of working with one
software and maintenance provider, the Administration recommends waiving the competitive
bidding requirement and executing the Agreement.
NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND CITY
COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA, that the Mayor and City
Commission hereby accept the City Manager's recommendation and waive, by 5/7ths vote, the
City's competitive bidding requirement, finding such waiver to be in the best interest of the City;
and approve and authorize the City Manager, or his designee, to execute an Agreement with
AT&T for turnkey Next Generation E911 Public Safety Answering Point equipment and
software, inclusive of monthly maintenance rates, for a five (5) year term, in an amount not to
exceed $1,081,880.00, for the purpose of upgrading and maintaining the City's existing AT&T
equipment and network, and to enhance and facilitate the City's upgrade to Next Generation
911, which includes text and multimedia capabilities. �i
PASSED AND ADOPTED this / day of {Y/grC�j 2017.
ATTEST: ,/
Philip Levine/ /
Mayor
Ra ael E. Granad .�� ri
City Clerk �° �''
APPROVED AS TO
FORM & LANGUAGE
& FOR EXECUTION
�— -3 ( f
cY\-Q11City Attorney Date
T:\AGENDA\2017\2 - February\Emergency Management\ATT 911 Upgrade RESO.docx
W-4 at&t
AT&T ILEC Intrastate Pricing Schedule
Case Number FL17-0049-01
AT&T MA Reference No. 150578UA
Customer AT&T
City of Miami Beach The applicable AT&T ILEC Service-Providing Affiliate
Street Address: 1700 Convention Center Drive
City: Miami Beach State/Province: FL
Zip Code: 33139- Country: USA
Customer Contact(for notices) AT&T Sales Contact Information and for Contract Notices
❑ Primary Contact AT&T
Name: Jimmy Morales Name: Darren Light
Title: City Manager Street Address: 6021 S. Rio Grande Avenue
Street Address: 1700 Convention Center Drive City: Orlando State/Province: FL
City: Miami Beach Zip Code: 32809- Country: USA
State/Province: FL Telephone: 407-455-1643 Fax: - -
Zip Code: 33139- Email: dl4389@att.com
Country: USA Sales/Branch Manager:
Telephone: 305-673-7277 SCVP Name:
Fax: - - Sales Strata: Sales Region:
Email: CharlesTear@miamibeachfl.gov With a copy to:
Customer Account Number or Master AT&T Corp.
Account Number: One AT&T Way
Bedminster, NJ 07921-0752
ATTN: Master Agreement Support Team
Email: mastat?,att.com
This Pricing Schedule for the service(s)identified below("Service")is part of the Agreement referenced above. Customer requests that its
identity be kept confidential and not be publicly disclosed by AT&T or by any regulatory commission, unless required by law.
This Pricing Schedule shall be void if not executed by Customer and received by AT&T within 30 days of the date AT&T executed the
Pricing Schedule,or if Customer alters,adds or deletes any of the provisions in the version executed by AT&T.
Please sign by 5/26/2017.
Customer AT&T
(by its authorized representative) (by its authorized representative)
By: By:
Name: Name:
Title: Title:
Date: Date:
APPROVED AS TO
FORM & LANGUAGE
& FOR E ECUTION
� _ 3 ( -(7
City Attorney
Page 1 of 6
AT&T and Customer Confidential Information
at&t
AT&T ILEC Intrastate Pricing Schedule
Case Number FL17-0049-01
Option 1 of 1
SERVICE:This Pricing Schedule provides a one-time charge for purchase and installation of E911 Public Safety Answering Point(PSAP)
equipment and software. The monthly rate for maintenance is also provided.
TERM:This Pricing Schedule is for sixty(60)months. The service interval will be negotiated.
Upon mutual agreement of the parties, Customer may renew this Pricing Schedule to provide for an upgrade of the E911
equipment/service. An Upgrade is defined as a replacement of existing equipment to available newer technology at the time of the
request.
Page 2 of 6
AT&T and Customer Confidential Information
i at&t
AT&T ILEC Intrastate Pricing Schedule
Case Number FL17-0049-01
Option 1 of 1
RATES AND CHARGES
Rate Elements Non-Recurrinq Monthly Rate USOC
1 Infrastructure Capitalization Charge- $25.00 $.00 WEENW
Equipment
2 Infrastructure Capitalization Charge- $25.00 $.00 WEENY
Professional Services
3 TRAINING $642.00 $.00 WFFDU
4 INSTALLATION $3,895.00 $.00 WFFDV
5 Professional Servicesl $.00 $11.00 WTT3Q
6 Hardware Maintenance $.00 $147.00 WUU16
7 Software Maintenance $.00 $8.00 WUU17
8 Help Desk $.00 $78.00 WUU18
Page 3 of 6
AT&T and Customer Confidential Information
ata&t
AT&T ILEC Intrastate Pricing Schedule
Case Number FL17-0049-01
Option 1 of 1
RATES AND CHARGES
9 SMA/Evergreen $.00 $170.00 WUU19
10 E911 Equipment $18,238.00 $.00 WXX2L
11 Software $3,429.00 $.00 WXX2M
12 Infrastructure Capitalization Charge- $.00 $25.00 WXX97
Equipment
13 Infrastructure Capitalization Charge- $.00 $25.00 WXX98
Professional Services
Page 4 of 6
AT&T and Customer Confidential Information
at&t
AT&T ILEC Intrastate Pricing Schedule
Case Number FL17-0049-01
Option 1 of 1
RATES AND CHARGES
NOTES:
1. The Customer must subscribe to additional elements set forth in this Agreement within the first twelve(12)months of acceptance of the
Agreement. The addition of elements after the initial twelve(12)month period will require a new Special Service Arrangement.
2. Rates and charges herein are in addition to any applicable tariff rates and charges. Rules and regulations of the General Subscriber
Services Tariff apply.
3. This Agreement does not cover the following:
- damages caused by disasters such as fire,flood,wind,lightning or earthquake.
- damages caused by unauthorized disconnects or de-powering of the equipment.
- damages caused by power surges,under voltage,over voltage,brownouts,or ground faults caused by commercial AC power and/or
Customer provided generators.
- damages caused by modifications to the equipment,unauthorized attachments,alterations,modification or relocation of the
equipment by an unauthorized person.
- damage during shipment other than original shipment to the Customer.
- damage caused by consumables or spilled liquids, impact with other objects.
- damage caused by any other abuse, misuse,mishandling,misapplication.
- damage caused by software viruses,however introduced. This Agreement does not include hardware or software replacement that
may be required by the introduction of software viruses or lost data regardless of the cause. Company or its supporting vendors may
assist in the repair or recovery efforts at current time and materials rates.
Except as provided in Note 4 below,in addition, in the case of damage,loss,theft or destruction of the equipment or software not due to
ordinary wear and tear,the Customer shall be required to pay the expense incurred by the Company in connection with the replacement of
the equipment damaged,lost, stolen or destroyed or the expense incurred in restoring it to its original condition.
4. Hardware not provided by the Company will not be repaired, replaced or maintained by the Company even though interconnected or
integral to the Service. All Customer-provided equipment must be clearly marked and listed on a separate worksheet. The Customer also
agrees to obtain prior written approval from the Company before additional software is added to the Service and agrees to pay current time
and material charges for problems attributable to non-approved software.
5. Customer acknowledges that software installation is limited to the applications sold under this or other AT&T agreements.
6. Customer acknowledges that it has reviewed the proposed configuration and represents storage sizing is adequate for the current site
operations. Future operational changes or additional storage requirements may necessitate additional equipment which will be billable to
the Customer.
7. SPECIAL TERMS AND CONDITIONS FOR PSAP—LAN CONFIGURATIONS OR INSTALLATIONS
CUSTOMER WARRANTS TO AT&T AND ALL 911 EMERGENCY SERVICE USERS THAT THE 911 EQUIPMENT AND/OR SERVICES
BEING PROVIDED HEREUNDER,OR PREVIOUSLY SUPPLIED BY AT&T, IS NOT CONNECTED AND WILL NOT BE CONNECTED TO
ANY LOCAL AREA NETWORK ("LAN") OR ANY OTHER COMPUTER NETWORK OUTSIDE OF AT&T'S CONTROL, INCLUDING
WITHOUT LIMITATION THE NATIONAL CRIME INFORMATION CENTER NETWORK ("CIC") OR SIMILAR NETWORK; PROVIDED,
HOWEVER, THAT CUSTOMER MAY CONNECT SAID EQUIPMENT AND/OR SERVICES TO THE CIC OR SIMILAR NETWORK IF AND
ONLY IF SUCH CONNECTION IS EXPRESSLY APPROVED IN WRITING BY AT&T, WHICH APPROVAL SHALL BE IN AT&T'S SOLE
DISCRETION. AT&T RELIES ON THIS REPRESENTATION BY CUSTOMER IN AGREEING TO INSTALL AND/OR MAINTAIN SAID
EQUIPMENT AND ALL SERVICES THEREON.
Page 5 of 6
AT&T and Customer Confidential Information
at&t
AT&T ILEC Intrastate Pricing Schedule
Case Number FL17-0049-01
Option 1 of 1
AT&T MAINTAINS A STRICT POLICY("PSAP NETWORK SECURITY POLICY") THAT IT WILL INSTALL 911 EQUIPMENT ONLY IN A
SECURE PSAP LAN, AND ONLY WHERE SUCH LANS ARE NOT CONNECTED TO ANY OTHER COMPUTER NETWORK OUTSIDE
OF AT&T'S CONTROL. AT&T WILL NOT INSTALL OR TERMINATE A PSAP LAN TO A FIREWALL. AT&T WILL IDENTIFY THE
DEMARCATION POINT FOR THE PSAP LAN, BEYOND WHICH CUSTOMER AGREES THAT AT&T IS NOT RESPONSIBLE. IN THE
EVENT CUSTOMER CONNECTS ITS PSAP LAN TO ANY OTHER COMPUTER NETWORK, CONTRARY TO AT&T'S EXPRESS PSAP
NETWORK SECURITY POLICY (WHICH CUSTOMER ACKNOWLEDGES IT HAS RECEIVED AND READ), AND THE PSAP LAN IS
INFECTED OR DAMAGED AS A RESULT OF SUCH ACTIONS, THEN ALL WARRANTIES, AND MAINTENANCE AND SERVICE
PROVISIONS OF THIS AGREEMENT SHALL BE NULL AND VOID AND AT&T DISCLAIMS ANY LIABILITY WHATSOEVER RELATING
TO ANY PSAP LAN WHICH CUSTOMER OR ITS AGENTS CONNECT TO ANY OTHER COMPUTER NETWORK CONTRARY TO THE
PSAP NETWORK SECURITY POLICY.
UNDER SUCH CIRCUMSTANCES, AT&T WILL PROVIDE REPAIR SERVICES FOR THE PSAP LAN AT CUSTOMER'S REQUEST,
WHICH WILL BE BILLED ON A TIME AND MATERIALS BASIS AT AT&T'S THEN-PREVAILING SERVICES RATES. CUSTOMER
ASSUMES THE RISK FOR ANY DAMAGES ARISING IN WHOLE OR IN PART FROM CUSTOMER'S CONNECTION OF THE 911
EQUIPMENT AND/OR SERVICES BEING PROVIDED HEREUNDER TO ANY LAN OR ANY OTHER COMPUTER NETWORK OUTSIDE
OF AT&T'S CONTROL, INCLUDING WITHOUT LIMITATION THE NATIONAL CIC
8. In the event that all or any part of this Agreement is terminated at the Customer's request prior to the expiration of the Agreement term,
the Customer will be required to pay the applicable termination charge as stated in this Agreement.The Agreement provisions concerning
termination liability shall be inapplicable to any state,county,parish,or municipal governmental entity when there is in effect,as a result of
action by such entity and through a duly constituted legislative,administrative,or executive body:
1.a statute;
2.an ordinance;
3.a policy directive;or
4.a constitutional provision
which restricts or prohibits an additional contractual payment for early termination of a contract by any such entity,or agency thereof,due
to an unavailability of funding.When service is being provided and funding to the governmental entity for such service becomes
unavailable,the governmental entity may cancel the service without additional payment obligation.Absent any official statute,ordinance,
policy directive,or constitutional provision,the Customer shall be responsible for the termination charge.
All trademarks or service marks contained herein are the property of the respective owners.
END OF ARRANGEMENT AGREEMENT OPTION 1
Page 6 of 6
AT&T and Customer Confidential Information
Resolutions - R7 0
MIAMI BEACH
COMMISSION MEMORANDUM
TO: Honorable Mayor and Members of the City Commission
FROM: Jimmy L. Morales, City Manager
DATE: March 1, 2017
SUBJECT: A RESOLUTION OF THE MAYOR AND THE CITY COMMISSION OF THE CITY
OF MIAMI BEACH, FLORIDA, ACCEPTING THE RECOMMENDATION OF THE
CITY MANAGER AND WAIVING, BY 5/7TH VOTE, THE CITY'S COMPETITIVE
BIDDING REQUIREMENT, FINDING SUCH WAIVER TO BE IN THE BEST
INTEREST OF THE CITY, AND APPROVING AND AUTHORIZING THE CITY
MANAGER, OR HIS DESIGNEE, TO EXECUTE AN AGREEMENT WITH AT&T
FOR TURNKEY NEXT GENERATION E911 PUBLIC SAFETY ANSWERING
POINT (PSAP) EQUIPMENT AND SOFTWARE, INCLUSIVE OF MONTHLY
MAINTENANCE RATES, FOR A FIVE (5) YEAR TERM, IN AN AMOUNT NOT TO
EXCEED $1,080,880.00, FOR THE PURPOSE OF UPGRADING AND
MAINTAINING THE CITY'S EXISTING AT&T EQUIPMENT AND NETWORK, AND
TO ENHANCE AND FACILITATE THE CITY'S UPGRADE TO NEXT GENERATION
9-1-1, WHICH INCLUDES TEXT AND MULTIMEDIA CAPABILITIES.
RECOMMENDATION
Adopt the Resolution.
ANALYSIS
On September 11, 2008, the City executed a five-year Special Service Arrangement Agreement
("SSAA") with AT&T (formerly Bellsouth) which provides emergency 911 telephone service and
support for the Public Safety Communications Unit ("PSCU") of the City's Department of
Emergency Management at both Public Safety Answering Point ("PSAP") locations at 1100
Washington Ave. and 2310 Pine Tree Dr. The SSAA provided for a one-time charge for the
City's purchase of VIPER 911 hardware and 911 answering software. Moreover, the SSAA
established the City's monthly rates for the maintenance of the 911 hardware and software.
Once the City accepted the contract/hardware in December 2010, for both locations, the five-
year term of the SSAA commenced.
The VIPER 911 system that was installed in 2010 has been in production 24 hours a day, 7
days a week, and 365 days a year over the entire five year term. Computers and hardware for
this type of 911 system have a typical lifespan of five to six years. The backroom servers,
switches, and hardware need to be refreshed or replaced for lifecycle management, in order to
upgrade to the latest version of VIPER 911 software, and Microsoft operating systems. In
Page 767 of 1025
addition, the current VIPER 911 software versions installed on the City's systems have been
discontinued from a lifecycle management perspective, meaning that there are no more "hot
fixes" or patches available for these versions.
An upgrade to the current AT&T VIPER system is needed to continue to provide the level of
911 services for the City's residents, business owners, and visitors, as well as the capabilities of
receiving and processing text-to-911 service with a future CAD integration. The City requested,
and AT&T has provided, a proposal which includes refreshing all existing VIPER 911 hardware,
call-taking positions, and operating software for both 9-1-1 PSAP sites, as well as system
software currently covered under the existing maintenance contract with AT&T, under the
"Software Evergreen" program that the City purchased. Moreover, AT&T will be providing the
software and connection circuits for text-to-911 services along with this equipment upgrade.
City staff has determined that, in consideration of the significant cost savings and benefits
provided by AT&T, it is in the best interest of the City to waive the City's competitive bidding
requirement and enter into a new five-year agreement with AT&T (the "Agreement"). The AT&T
system has been an integral part of the City's 911 operations since 2010. Considerable
investment in funds, resources and time has been made in the AT&T system. AT&T is the only
VIPER 911 provider in the South Florida area that has a team of eight (8) local VIPER-certified
technicians to service the 911 system.AT&T is the only full services provider in our geographic
area that can offer the following list of services all under the umbrella of one company one
agreement:
• Data provider;
• 911 Services for both Voice and Text-to-911;
• Next Generation 911 ESI NET services; and
• 911 hardware, and maintenance provider.
Furthermore, an upgrade is required in order for the City to acquire text-to-911 capabilities.
Under the proposed Agreement, AT&T would provide text-to-911 services. AT&T will provide
the software, connection circuits, and equipment upgrade specifically for text-to-911 at no
additional charge to the City.
The proposed AT&T agreement includes a pricing schedule for the components and services
needed to complete this upgrade. The items and pricing identified in the pricing schedule are on
a per-position basis.Altogether, the City's two 911 centers (main and backup) have a combined
twenty staff positions. The AT&T 911 system upgrade would require a one-time purchase of
$525,080.00 for software and hardware upgrades. Monthly maintenance will increase by$50.00
per position from the amount that the City is currently paying. The cost of monthly maintenance
would total $9,280.00 per each month of the term.Altogether, the total cost to the City under the
proposed Agreement is $1,081,880.00, including the one-time purchase amount of
$525,080.00.
In light of the proposed cost savings, and the benefits of working with one software and
maintenance provider, the Administration recommends waiving the competitive bidding
requirement and executing the Agreement. The proposed AT&T 911 system upgrade would be
highly beneficial to the City's public safety operations by providing the City's residents, business
Page 768 of 1025
owners, and visitors with the latest 911 equipment available to continue to meet the level of 911
services expected. The Agreement includes all necessary undertakings for a complete refresh
of all VIPER hardware components, configuratbn for a redundant 911 system, and continuation
and upgrade of all software to the latest releases. Therefore, the Administration recommends
that the Mayor and City Commission adopt this Resolution approving the new Agreement with
AT&T.
CONCLUSION
Based on the aforementioned recommended by Staff, I recommend that the Mayor and City
Commission hereby accept the City Manager's recommendation and waive, by 5/7ths vote, the
City's competitive bidding requirement, finding such waiver to be in the best interest of the City,
and approve and authorize the City Manager, or his designee, to execute an Agreement with
AT&T, in an amount not to exceed $1,081,880.00.
FINANCIAL INFORMATION
The funds for the upgrade of the 911 VIPER System were approved by Commission during the
capital budget development process for the FY 2016/17. The upgrade is funded in the FY
2016/17-2020/21 capital program beginning in FY 2017/18. The cost of the annual maintenance
is covered by the state 911 funds.
Amount 1 6,032.00 Account 1 172-9405-000325
(monthly)
Amount 2 3,248.00 Account 2 172-9415-000325
(monthly)
Amount 3 525,080.00 Account 3
(one-time
charge)
Legislative Tracking
Emergency Management
ATTACHMENTS:
Description
o Resolution and Attachments
Page 769 of 1025