LTC 406-2017 Cleanliness Index & Assesment Program Results for FM IAM SEACH
OFFICE OF THE CITY MANAGER
LTC # 406-2017 LETTER TO COMMISSION
TO: Mayor Philip Levine and Members of the City Commission
FROM: Jimmy L. Morales, City Manager
DATE: August 1, 2017
SUBJECT: Cleanliness Index & Assessment Program Results for FY 2016/17 Quarter 3
The purpose of this Letter to Commission is to communicate the results of the award
winning Cleanliness Index and Assessment program from FY 2016/17 Quarter 3 (April 1,
2017 to June 30, 2017).
Background
The Miami Beach Public Area Cleanliness Index is an objective measurement of
performance ranging from 1.0 (Very Clean) to 6.0 (Very Dirty) and includes assessments of
litter, garbage cans/dumpsters, organic material, and fecal matter. The results of the
assessments are used to monitor the impacts of recently implemented initiatives to target
areas for future improvements, and assure the quality of services. Quarterly sample sizes
are set to ensure no greater than a ±5.0 percentage point sampling error given the 95%
confidence level for each of the public areas assessed.
During FY 2006/07, the City tightened the target for the Citywide and area -specific
cleanliness indicators from 2.0 to 1.5 — the lower the score on the cleanliness index
indicates a cleaner area. This target continues to be the same from FY 2007/08 to date. As
important, the City also has a goal to ensure that 90 percent of assessments score 2.0 or
better, with awareness to seasonal fluctuations. The scores are compared to the same
quarter in prior years to account for seasonal variations.
The program received the 2007 Sterling Quality Team Showcase Award. All improvement
action plans implemented are validated against the index. Cleanliness results at the end of
each quarter inform stakeholders if the action plans have worked or if they need to be
adjusted. Tangible benefits obtained as a result of the program include the city's
achievement of one of its strategic objectives to be cleaner.
Summary of the Cleanliness Assessment Results FY 2016/17 Quarter 3
Overall, the citywide cleanliness index improved during FY 2016/17 Quarter 3 when
compared to the same quarter in FY 2015/16 by 3.3% to 1.74. Additionally, FY averages
reflect steady progression as evidenced by the index, anecdotal information, and results of
our most recent resident survey. Additionally, 82.3% of all public area assessments scored
2.0 or better (target=90%) in FY 2016/17 Quarter 3 and an 84.6% average for FY 2015/16.
Cleanliness continues to remain a top priority for the City.
Positive and Stable Areas in FY 2016/17 Quarter 3
• Parks- Parks improved to 1.46 or 14.1 % compared to the prior quarter and remained
stable compared to the same quarter in the prior Fiscal Year with 93.1 % of
assessments meeting the target. Greenspace Management began recycling
clippings such as leaves, grass, and other organic material onsite. This practice not
only enriches the soil, but also reduces the need for synthetic fertilizer and the
burden on landfills by disposal of green waste. This practice may contribute to
increased organic material on sidewalks and pathways, as the practice is to no
longer bag and dispose of such organic material, but rather return it to the soil.
• Streets— Streets improved to 1.71 or 10.9% from the prior quarter and 12.3% from
the prior FY quarter. Overall, 87.2% of streets are scoring 2.0 or better.
Commercial entertainment and commercial non -entertainment streets improved by
14.4% and 11.8% respectively when compared to the prior quarter. Litter on the
ground due to heavy construction in commercial entertainment areas appears to be a
contributing factor. To address this issue, Public Works and CIP departments will
review public right-of-way site cleanliness requirements with each contractor to
ensure compliance, and will coordinate the placement of temporary garbage cans at
work sites to encourage utilization by contracted employees.
• Sidewalks— Sidewalks improved to 1.62 or 8.5% from the prior quarter and 4.7%
from the prior FY quarter with overall percent meeting target at 86.7%. Commercial
entertainment areas remained stable and commercial non -entertainment areas
improved by 8.3%. The primary issue appears to be trash cans overflowing,
contributing to litter on the ground, as well as damaged cans with graffiti. Sanitation
will replace and add seventy (70) cans where needed. Additionally, a pilot dome
topper program is underway to curb household garbage disposal in public garbage
cans on sidewalks. Haulers have committed a truck for garbage can waste collection
seven (7) days per week and sanitation has added a second shift of service in the
late afternoon to identified neighborhoods to address overflowing garbage can
issues.
• Parking Lots - Scores at 1.81 improved by 19.9% from the prior quarter and 9.5%
from the same quarter in the prior Fiscal Year. The percent of assessments meeting
the 2.0 standard improved to 79.8%. Issues appear to be organic material and
trash/litter cans full. The issue of the overflowing garbage cans is being addressed
by the waste hauler commitment of designated truck service for garbage can waste
collection daily. Reallocation of staff during night services has also attributed to
improvement.
Areas of Focus in FY 2016/17 Quarter 3
Beaches — The percent of beaches covered by Miami Beach meeting the 2.0 target
remained stable at 82.1% when compared to the same quarter the prior Fiscal Year
to a 1.83. The issue appears to be litter in the dunes. Miami -Dade County and the
City are working with hotels in the area to decrease the distribution of materials
contributing to dune litter, such as napkins, receipts, etc. Code Enforcement and the
Beach Director are discussing other options for violation issuance on the beaches.
Alleys— Alleys remained stable at 2.23 when compared to the same quarter in the
prior Fiscal Year with 64.6% of assessments meeting the target of 2.0. This remains
a poor scoring area since program inception. The issue appears to be illegal
dumping and litter in commercial entertainment areas, and overflowing
dumpsters/trash cans in commercial entertainment locations in south beach during
the weekend day hours. Sanitation alley service operates Monday through Friday (5
days a week) every morning from 5th Street to Espanola Way for litter removal with
the number of code officers increasing from four to six to support this effort citywide.
At the request of the Sustainability and Resiliency Committee (SRC), Code
Compliance has proposed revisions to Chapter 90 Solid Waste to include increased
fines and penalties for violations as well as the requirement for a locking mechanism
on dumpsters in the right-of-way. The proposed amendments are under review at the
SRC.
• Waterways - Scores deteriorated by 1.5% compared to the same quarter in the prior
Fiscal Year to 2.03. Issues appear to be litter along the shoreline and organic
material. A new contract is being drafted to include cleanliness data and fine
issuance for not meeting established standards for litter. Additionally, the contract
will allow for an additional day of service if requested for shoreline litter removal.
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Cleanliness Key Intended Outcome
Cleanliness was identified in our community surveys as a key driver affecting overall quality
of life. In addition, in the 2016 survey, residents and businesses rated cleanliness as one of
the services the City should strive not to reduce. The City has implemented increases in
service levels and community satisfaction levels have improved. Overall scores have
improved by 21.9% from FY 2005/06 to FY 2015/16.
Next Quarter Assessments
City part-time staff is conducting cleanliness assessments every quarter. Additionally,
residents are always welcome to participate. If you or any member of your staff is interested
in participating in the City's Public Area Cleanliness and Appearance Program, please
contact Dr. Leslie Rosenfeld with Organization Development Performance Initiatives at
extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
Kathie G. Brooks, Assistant City Manager
John Rebar, Parks and Recreation Director
Saul Francis, Parking Director
Hernan Cardeno, Code Compliance Director
Margarita Wells, Acting Environmental Director
Al Zamora, Sanitation Division Director
Dr. Le Ii Rosenfeld, Chief Learning Development Officer
EC/KGB/L