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LTC 416-2017 Restroom Index Results for FY 2016_17 Quarter 3MIAMIBEACH OFFICE OF THE CITY MANAGER LTC # LETTER TO COMMISSION 416-2017 TO: Mayor Philip Levine and Members of the City Commission ' ^ FROM: Jimmy L. Morales, City Manager ^ DATE: August 9, 2017 r SUBJECT: Restroom Index Results for FY 2016/17 Quarter 3 The purpose of this memorandum is to communicate the results of the newly developed Restroom Index from FY 2016/17 Quarter 3 (April 1, 2017 to June 30, 2017). As we worked through this process with departments to identify areas for improvement, we monitored internally during FY 2015/16, and disseminate quarterly to the commission via a Letter to Commission beginning in FY 2016/17. Background The Miami Beach Restroom Index is an objective measurement of performance ranging from 1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for cleanliness and interior/exterior appearance of the toilet and sink areas (See attached). The results of the assessments are used to monitor the impacts of recently implemented initiatives to target areas for future improvements, and assure the quality of services. Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling error given the 95% confidence level. Summary of the Restroom Index Results FY 2016/17 Quarter 3 Overall, the City Restroom Index in FY 2016/17 Quarter 3 was a 2.20, with 65.4% of assessments scoring a 2.0 or better. The FY 2015/16 average was a 2.00, with 70.4% of assessments scoring a 2.0 or better. Data reviews indicate that male restrooms are rated lower consistently throughout the year. As such, parks and property management personnel will review current service levels to determine potential adjustments to scheduling. Areas of Focus Cleanliness Toilet Area — Data continues to indicate that toilet/urinal cleanliness is a low scoring area at 2.44, with 50.9% of assessments meeting the target. Floor cleanliness remains an issue with 41.8% of assessments meeting the criteria and litter in the toilet/urinal area deteriorating to 46.7% meeting criteria. Parks continues to work with United Janitorial Services to identify opportunities for improvement. Upcoming request for proposals will utilize the index to help identify issues and correct going forward. Data indicates that daytime weekend hours are the lowest scoring with average scores of 2.73; however, both weekday and weekend night time hours from 8:00 pm — 12:00 am also deteriorated when compared to the prior quarter. Cleanliness Sink Area— Sink area cleanliness overall scored low with 46.5% of sink area cleanliness meeting the standard. The sink and/or mirror cleanliness improved to 51.1% meeting the target, with 44.4% of floors meeting target for mopped/clean with no stains. Park staff will require Janitorial Services to mop the floors on a more frequent basis. Other areas of concern include liquid soap dispensers, which will be swapped out for foam dispensers over the next few months. Exterior Appearance — Overall bathroom exterior scores were 84.1 % scoring 2.0 or better with an average of 1.89. This is an 8.0% decline from the prior quarter and 6.8% decline from the same quarter in the prior FY. The percentage of restrooms meeting the target remained stable when compared to the same quarter in the prior FY. Weekend daytime litter appears to be an issue across all restrooms and will be monitored by park staff to determine if the issue is seasonal or ongoing. Exterior signage improved by 11.7%, as did entrance doors by 14.2% due to improvements at 6th, 10th and 14th street restrooms. Positive and Stable Areas Bathroom Interior- Overall bathroom interior scores improved when compared to the prior quarter from 1.90 to 1.74 or 8.4%. Additionally, the percent of bathroom interiors meeting target remained stable at 80.1 %. The improvement is the result of improvements at 6th, 10th and 14th street restrooms, specifically painting, door repairs, lighting, new fixtures, and new latches. Door improvements resulted in 82.5% of doors meeting the target, which is a 23.7% improvement from the prior quarter. Parks has requested funding in FY18 to replace equipment and fixtures as identified, as well as epoxy cover on select restroom floors. Restroom Index Score For All Public Restrooms Citvwide Overall Public Restroom Index Tar et=1.5 Q1 Q2 FY15116 Q4 FY Average Overall 66.60% Q1 Q2 Q3 Q4 FY Average Overall City Restroom Score 2.08 2.06 1.99 1.79 2.00 Cleanliness 2.51 2.50 2.31 2.01 2.37 Toilet Area 2.46 2.48 2.31 1.97 2.33 Sink Area 2.57 2.52 2.31 2.05 2.40 Bathroom Interior 1.55 1.67 ' 51 Bathroom Exterior 1.80 1.83 1.77 South Pointe Park (M -S 7am-8 m '.73 67.2% 88.0% 85.6% Overall Public Restroom Index Tar et=1.5 KAa'ory Stoneman Douglas M-F7am-8 m/SS8am-12am 58.1% 46.8% FY16117 68.5% 55.6% 6th Street & Ocean - Lummus Park M-F7am-10 m/SS8am- 74.4% 66.7% 77.2% 75.0% 72.7% 10th Street & Ocean - Lummus Park M-F7am-10 m/SS8am- 61.1% %change %change 50.9% 66.2% 59.1% 14th Street & Ocean - Lummus Park M-F7am-10 m/SS8am- 40.2% 50.0% %change from 51.0% 44.6% Q1 Q2 Q3 Q4 FY Average prior Qtr from prior from base Fy Qtr year Qtr Overall City Restroom Score 1.39 2.19 2.20 77.7% 46th Street & Collins - Indian Beach Park M-S7am 8 m 0.5% 10.6% 10.6% Cleanliness 1 2.17 2.55 2.58 1.2% 11.7% 11.7% Toilet Area 2.11 2.44 2.44 60.2% 87.0% 0.0% 5.6% 5.6% Sink Area 2.23 2.67 2.72 NSOSP 80th Street & Collins %S7am-8 m 1.9% 17.7% 17.7% Bathroom Interior 1.86 1 1.90 1 1.74 43.8% 44.2% r -8.4% 12.3% 12.3% Bathroom Exterior NSOSP 84th Street & Collins %S7am-8 m 1.75 1.89 80.3% 73.7% 8.0% ° 6. Overall Public Restroom index 2-;'etter 66.9% 86.1% FY15116 74.8% Crespi (M -S Sam -8 m) 49.3% 53.2% (Target 90% Q1 Q2 Q3 Q4 FY Average Overall City Restroom Score 66.6% 66.0% 73.1% 80,2% 70.4% 81.0% Fairway Park SS8am-8 m Cleanliness 47.7% 47.1% 60.0% 72.1% 54.7% 88.2% 82.4% Toilet Area 50.6% 48.1% 62.1 % 72.9% 56.6% 70.0% 59.4% Sink Area 44.8% 46.0% 57.9% 71.2% 52.9% 46.0% Soundsca a (W/R 7 m-10 m Bathroom Interior 88.5% 86.5% 84.1% 88.0% 50.0% Bathroom Exterior 82.410 78.540 86.04 80.1% 842% 75.0% 83.8% Flamingo Football Stadium Concession Area (M -Sham -9 m 83.3% 83.7% FY16117 86.2% South Point Drive and Pier Park 7am-Sunset Overall Public Restroom Index 2.0 or better 25.0% 33.7% 43.0% 35.0% % change % change %change from (Target 90%) Q1 Q2 Q3 Q4 FY Average prior Qtr from prior from base r Qtr Overall City Restroom Score 76.00,o 64.7% 654% 1.1% -10.5% -10.5% Cleanliness 1 64.4% 47.5% 48.7% 2.5% -18.8% -18.8% Toilet Area 65.8 % 52.146 50.9°0 2.3 % 18.0% 18.0 Sink Area 63.0% 42.9°0 46.546 8.4% -19.70/. -19.7% Bathroom Interior 1 79.7% 80.6% 1 80.1% -0.6 % -7.4% -7.4% Bathroom Exterior 83.2% 1 84.1% _ 1.1% -2.20/. -2.2% Percentaae of Assessments scorina 2.0 or better (Target 90%) Percentage of Assessments scoring 2.0 or better (Target 90%) Q1 Q2 FY15116 Q3 Q4 FY Average Overall 66.60% 66.00% 73.1% 80.2% 70.4°/, Bathroom Location South Pointe Park (M -S 7am-8 m 79.1% 67.2% 88.0% 85.6% 79.0% KAa'ory Stoneman Douglas M-F7am-8 m/SS8am-12am 58.1% 46.8% 50.0% 68.5% 55.6% 6th Street & Ocean - Lummus Park M-F7am-10 m/SS8am- 74.4% 66.7% 77.2% 75.0% 72.7% 10th Street & Ocean - Lummus Park M-F7am-10 m/SS8am- 61.1% 56.3% 50.9% 66.2% 59.1% 14th Street & Ocean - Lummus Park M-F7am-10 m/SS8am- 40.2% 50.0% 38.0% 51.0% 44.6% 21st Street & Ocean - Collins Park M-F7am-10 m/SS8am- 68.3% 69.9% 77.3% 76.7% 72.2% 1 35th Street & Ocean - Pancoast Park M-S7am-8 m 73.1% 75.8% 84.5% 81.3°/ 77.7% 46th Street & Collins - Indian Beach Park M-S7am 8 m 81.1% 75.0% 83.7% 84.6% 80.7% 53rd Street & Collins - Beach View Park(NI•S7am-8 m 85.0% 87.0% 64th Street & Collins - Allison Park M-S7am-8 m 63.8% 68.2% 60.2% 87.0% 68.9% Unidad Beachfront 7am-8 m SS 88.9% 88.5% NSOSP 80th Street & Collins %S7am-8 m 36.9% 42.0% 46.4% 52.0% 43.2% NSOSP 83rd Street & Collins %S7am-8 m 43.8% 44.2% 65.9% 68.5% 53.41% NSOSP 84th Street & Collins %S7am-8 m 51.2% 80.7% 80.3% 73.7% 67.2% Stillwater (M -S Sam -8 m) 64.7% 66.9% 86.1% 74.8% Crespi (M -S Sam -8 m) 49.3% 53.2% 83.3% 66.2% Tatum N)S 8am-8 m 75.7% 73.3% 81.0% North Shore Park Youth Center (By Tennis M-F8am- 69.1% 64.3% 81.0% Fairway Park SS8am-8 m 82.0% 64.3% 81.4% Normand Isle Restrooms by field %S8am-8 m 88.2% 82.4% 87.6% Muss %F 8am-5 m 58.3% 52.1% 70.0% 59.4% 58.3% Maurice Gibb Park MS8am-5 m „ 46.2% 31.3% 75.0% 75.0% 46.0% Soundsca a (W/R 7 m-10 m 62.5% 62.5% Flamingo Baseball Stadium N1S8am-5 m 50.0% 50.0% Flamingo Outside Tennis M-S8am-8 m 80.1% B6.1 % 75.0% 83.8% Flamingo Football Stadium Concession Area (M -Sham -9 m 83.3% 83.7% 75.0% 86.2% South Point Drive and Pier Park 7am-Sunset 38.8% 25.0% 33.7% 43.0% 35.0% Percentage of Assessments scoring 2.0 or better (Target 90%) pt p2 03 FY16/17 p4 FY Average %Change from prior Qtr % Change from prior FY Overall 76.00% 64.70% 65.0% - -11.1% Bathroom Location South Pointe Park(NI-S 7am-8 m 89.3% 78.9% 83.9% 6.3% -4.7% Nbiory Stoneman Douglas lv}F7am-8 m/SS8am-12am 75.7% 57.5% 57.1% -0.7% 14.2% 6th Street & Ocean - Lummus Park(M_F7am-10 m/SS8am- 77.4% 72.1% 57.50% -20.2% -25.5% 10th Street & Ocean - Lummus Park Nl-F7am-10 m/SS8am- 81.8% 69.7% 55.0% -21.1% 8.1 14th Street & Ocean- Lummus Park N/l­F7am-10 m/SS8am- 48.2% 40.9% 52.5% 28.4% 38.2% 21st Street&Ocean - Collins Park Nv F7am-10 m/SS8am- 65.7% 62.1% 63.2% 1 1.8% -18.2% 35th Street & Ocean - Pancoast Park (P,4-Slam-8m 77.9% 83.3% 66.1% -20.6% -21.8% 46th Street & Collins - Indian Beach Park M-S7am-8 m 73.5% 67.7% 62.5% -7.7% -25.3% 53rd Street & Collins - Beach View Park(MFS7am-8 m 64th Street & Collins - Allison Park M.S7am-8 m 570% 78.4% 61.7% 78.1% 64.3% -13.7% 4.2% -8.1 6.8% Unidad Beachfront 7am-8 m SS 83.6% 66.4% 76.9% 15.8% -13.1% NSOSP 80th Street & Collins M-37am-8 m 1 54.8% 48.9% 47.9% -2.0% 3.2% NSOSP 83rd Street & Collins Nl-S7am-8 m 65.6% 48.9% 54-2 10.8% -17.8% NSOSP 84th Street & Collins NI-S7am-8 m 63.5% 56.8% 52.1% -8.3% -35.1% Stillwater M-S8am-8 m 74.1% 44.8% 75.0% 1 67.4% Crespi (M-S 8am-8 m 82.8% 48.1% 72.5% 50.7% -13.0% Tatum (N&S 8am-8 m North Shore Park Youth Center (By Tennis N1-F8am- 77.5% ,. 56.6% 64.8% -6.1% -0.5% -7.1 Fairway Park SS8am-8 m 87.5% 73.2% 62.5% -14.6% -37.5% Normand Isle Restrooms by field %S8am-8 m 85.3% 81.3% 65.6% -19.3% -32.3% Muss PA-F 8am-5 m 63.3% 50.0% Maurice Gibb Park %S8am-5 m 75.0% 68.0% 58.3% -14.3% -22.3% Soundsca e (W/R 7 m-10 m Flamingo Baseball Stadium NI-S8am-5 m 62.5% Flamingo Outside Tennis l\4-S8am-8 m Flamingo Football Stadium Concession Area N-S6am-9 m 68.3% 70.7°6 683% 67.9% 82.1% -4.0% 19.3% -9.5% 9.5% South Point Drive and Pier Park 7am-Sunset 40.2% 38.8% 48.2% 24.2% 43.0% - 1.0-1.4999 1.5-1.999 2.0-6.0 79.999 and below 80.0-89.999 - 90.0-100 Next Quarter Assessments City part-time staff is conducting assessments every quarter. Additionally, residents are always welcome to participate. If you or any member of your staff is interested in participating in the City's Restroom Index Program, please contact Dr. Leslie Rosenfeld with Organization Development Performance Initiatives at extension 6923. If you have any further questions, please feel free to contact me. c: Eric Carpenter, Assistant City Manager and Public Works Director Mark Taxis, Assistant City Manager John Rebar, Parks and Recreation Director Adrian Morales, Interim Property Management Director Attachmen KGB/L Criteria for each area are listed below: Cleanliness Toilet Area • Floors mopped/clean/no stains • Toilets/urinal clean/no litter visible/ no leaks • No unpleasant odor • Toilet paper unavailable/usable • No graffiti Cleanliness Sink Area • Floors mopped/clean/no stains • Sink and/or mirror clean/no leaks • Trash can no more than 3/ full • Walls clean/no graffiti • Soap dispenser clean Appearance Interior • Stable/operable toilet/urinal partition enclosures • Stall doors rust free/fully painted/latch and hinge functional • Sink faucets and soap dispenser functional • Hand dryer or paper dispenser functional • All interior lights functional Appearance / Cleanliness Exterior • Signage visible and clean • No graffiti • No unpleasant odor • No trash/litter • Entrance door rust free/fully painted/functional (rollup or traditional)