97-22348 RESO
Resolution No.
97-22348
A RESOLUTION OF THE MAYOR AND CITY COMMISSION OF THE
CITY OF MIAMI BEACH, FLORIDA, APPROVING AND AUTHORIZING
THE MAYOR AND CITY CLERK TO EXECUTE A FIVE YEAR SERVICE
AGREEMENT, IN THE ANNUAL ESTIMATED AMOUNT OF $40,345 IN
FY97 AND $66,876 IN SUBSEQUENT YEARS, BETWEEN THE CITY AND
SIEMENS BUSINESS COMMUNICATIONS SYSTEMS, INC., FOR THE
CONTINUED MAINTENANCE OF THE CITY'S ROLM TELEPHONE
SYSTEMS; SAID AGREEMENTS TO BE NEGOTIATED AND
REVIEWED BY THE ADMINISTRATION AND CITY ATTORNEY'S
OFFICE; FURTHER CERTIFYING THAT THE ADMINISTRATION HAS
COMPLIED WITH THE REQUIREMENTS GOVERNING SOLE SOURCE
PURCHASES, AS SAME ARE DEFINED BY SUB-SECTION 31A-IO OF
THE MIAMI BEACH CITY CODE, AS AMENDED.
WHEREAS, in November 1995, the City installed a Siemens Business Communication;
Systems, Inc. (Siemens) Rolm telephone system for use by City Hall and other departments; ant
WHEREAS, in September 1996, the City installed a similar Rolm telephone system iJ l
Police Headquarters; and
WHEREAS, the City reviewed all options for after warranty service from Siemens and th:
possible use of Metro Dade County services; and
WHEREAS, the Administration has concluded that Siemens is the only entity, other t1aJ I
Metro Dade County, which can provide the required maintenance service to the City's Roln I
telephone systems, and would therefore recommend that the City enter into a Service Agreerr en :
with Siemens, in the annual estimated amount of $40,345 for FY97 and $66,876 in subsequen
years, to be negotiated and reviewed by the Administration and City Attorney's Office, provicin,.~
for, among other items, the continued maintenanee of all components of the City's Rolm telephml
systems.
NOW, THEREFORE, BE IT DULY RESOLVED BY THE MAYOR AND crn
COMMISSION OF THE CITY OF MIAMI BEACH, FLORIDA that the Mayor and Cit:
Commissioners herein approve and authorize the Mayor and City Clerk to execute a Sen iCI
Agreement with Siemens Business Communications Systems, Ine., in the annual estimated amoun
of $40,345 in FY97 and $66,876 in subsequent years, for continued maintenance of the City's Roln
telephone systems; subject to negotiation and review by the Administration and City Attornl:Y';
Office. The City further certifies that it has complied with the requirements governing sole somct
purchases, as same are defined by Subsection 31A-1O of the Miami Beach City Code, as amended
PASSED and ADOPTED this 16th day of April
)711
1.~
Attest:
~oLu-to-- rM~
City Clerk
JGP:MDB:PPK:CGJ
Resolution No. 97-22348
APPROVED AS TO
FORM & LANGUAGE
& FOR EXECUTION
1j(, ~ i/~Y /4')
C Attorney ~
C'I T \( 0 F M I A M I
BEACH
CITY HALL 1700 CONVENTION CENTER DRIVE MIAMI BEACH, FLORIDA 33139
http:\\ci.miami-beach.fl.us
COMMISSION MEMORANDUM NO. 247-97
TO:
Mayor Seymour Gelber and
Members of the City Commission
DATE: April 16, 1997
FROM:
Jose Garcia-Pedrosa
City Manager
SUBJECT:
APPROVAL OF FIV EAR SERVICE AGREEMENT IN THE ESTIMATED ANNU,6,L
AMOUNT OF $40,345 THE FIRST YEAR AND $66,876 IN SUBSEQUENT YEARS WIT-i
SIEMENS BUSINESS COMMUNICATIONS SYSTEMS, INC. FOR MAINTENANCE OF TH:
CITY'S ROLM TELEPHONE SYSTEMS USING THE STATE OF FLORIDA CONTRACr
#730-650-90-1.
ADMINISTRATION RECOMMENDATION
Approve the Resolution.
CONTRACT AMOUNT AND FUNDING
$40,345 Funds are available from Budget Account No. 550.1750.000325 for Fiscal Year 1997
(The first year's payment includes a full year for the City Hall telephone system and a pro'att d
amount for approximately six weeks on the Police system. The projections for the subsequent :rea s
include both systems for the entire year.)
BACKGROUND
In November 1995, the City installed a Rolm telephone system which services City Hall, Parking and Buildinf ar d
Code Compliance locations. The one year warranty period, provided with the installation of these locations, eadf d
on November 5, 1996. Siemens has been providing Rolm "Advantage"-level maintenance service for the City Ha J
phone system without a contract since November. The City installed a second Rolm system at Police Headquarte s
in September 1996 which is under warranty until September 24, 1997.
ANAL YSIS
The City can theoretically obtain maintenance service on its Rolm telephone systems via the following providers:
a.
Siemens, the manufacturer of Rolm telephone systems, provides several different prepaid maintenance plan .
These range from: "Basic" (weekday 9 AM to 5 PM coverage only with on-site repairs within 24 hoUls) 1 J
"Advantage" (Siemens' high-end service plan). See Exhibit I, which lists some of Siemens' service p.an .
Siemens can also offer repair and preventative maintenance on a time-and-materials basis. However, tl e
City has estimated that the projected cost would be higher if time-and-materials is selected. See Exhibit I
for an estimate based on City Hall only.
Other third-party service providers can also become certified to provide maintenance on Rolm teleplOI e
systems. However, these systems are new models. Therefore, no dealers/service providers in Florida aJ e
already authorized for these models. See Exhibit III for a list of authorized dealers.
Metro-Dade also uses Rolm telephone systems and are certified as "self-maintainers" for their system mojel .
However, they do not have the new models. In their March 25th letter, Metro-Dade has now agreed 1)
service the City's system under an inter-local agreement if: 1) the City can wait three months, while the 'V
hire and certify staff on the new model; 2) PhoneMail service would not be included (since Metro-Dade us( s
Siemens to service their PhoneMail); and 3) the City would pay Metro-Dade $127,000 for the first yea] ar j
$96,000 during subsequent years. See Exhibit IV. The add-on cost of Siemens' PhoneMail service woul j
be an extra $16,557 per year.
The City could also become a self-maintainer. However, at least two shifts would need to be staffed arJ
trained, and replacement parts purchased, so costs would therefore approximate Metro-Dade's project on: .
FUNDING APPROVED
AGENDA ITEM C 7 II
tf - It:. ~ J '1
DATE
b.
c.
d.
e.
Mana
After reviewing the various options, the City recommends Option 'a' -- contracting with Siemens for pre-paid suppc"t
of their Rolm telephone systems. In Exhibit V (January 14th letter), Metro-Dade's Telephone Management Ser'(ic,s
Division offers an outside opinion that also recommends Siemens maintenance for the Rolm systems. The Ci y
recommends the "Basic Plan" with an extension for four-hour response 24 hours per day for emergencies. The ph n
pricing is outlined in Exhibit VI.
Siemens' Florida State contract #730-650-90-1 currently provides for a 7 % discount. However, Siemens has no v
agreed to retroactively offer the City a 10% discount (due to go into effect at the end of April). They will ah 0
'forgive' any service calls made at the higher "Advantage" level from November until now.
In addition, the City will receive additional discounts for swapping out bad phone sets ourselves and for payir,g ( n
an annual (rather than monthly) basis. With multiple year contracts, Siemens guarantees the rate structure 2t tl e
beginning of the contract term, so price increases are not passed onto the customer.
As a result, the Siemens pre-paid pricing is more advantageous than the other options. In addition, without a SieneJ S
prepaid maintenance plan, the City would still be liable to pay Siemens at time-and-materials rates for service 01 tl e
City Hall system from November 1996 until a new provider can begin service. This cost is estimated to approxima e
$50,000.
CONCLUSION
The City Commission should approve the Siemens five-year service agreement for the City Hall and P:>li( e
Headquarters telephone systems to ensure availability and reliability of telephone service to departments.
The first year's payment of $40,345 includes a full year for the City Hall telephone system and a prorated amourt f( r
approximately six weeks on the Police system. The projected amount of $66,876 for subsequent years includes bo h
systems. Price adjustments would be made each November to account for any configuration changes made dmir g
the year. Any items still on warranty in November would be included for another year without additional costs heir g
incurred.
Pricing for this contract is provided under State of Florida Contract #730-650-90-1. The State contract also pro'lidl s
that annual renewals to this five year contract are subject to the availability of City funds for this purpose.
JGP:MDB:PPK~.
Siemens Maintenance Plans for Rolm Switches
EXHIBIT I
City Hall
Police
Both
F;acilities
Monthly
Rates
Annual
Rates
Monthly
Rates
Annual
Rates
J\I1nual
~ates
"Menu" of Siemens Maintenance Plans for Rolm Switches:
Rolm Basic Plan: 3,149 37,788 2,605 31,260 :69,048
Non-Emergency Service: SAM to 5 PM Monday to Friday; Siemens' help desk calls back within 2 hrs.; onsite response within 24 Irs.
Emergency: 8 to 5 Monday to Friday; 4 hour on-site response if 20% of system is down
Optional Upgrades to Basic Maintenance Plan:
1 Upgrade to " Value Plan": 424 5,088 342 4,104 $9,192
Non-Emergency Service: SAM to 5 PM Monday to Friday; Siemens' help desk calls back within 2 hrs.; onsite response within 24 I rs.
Upgrades the Basic Plan to add 24x7 Emergency 2 hr response if 20% of system is down .
2 Upgrade to " Value Plan": 641 7,692 498 5,976 $13,668
Non-Emergency Service: SAM to 5 PM Monday to Friday; Siemens' help desk calls back within 2 hrs.; onsite response within .,14 I rs.
Upgrades the Basic Plan to add 24x7 Emergency 2 hr response if 10% of system is down ·
3 Upgrade to" Value Plan": 650 7,800 525 6,300 $14,100
Non-Emergency Service: 12 hrsJday - 5 dayslweek; Siemens' help desk calls back within 2 hrs.; onsite response within 24 hrs
Upgrades the Basic Plan to add 24x7 Emergency 2 hr response if 20% of system is down .
4 Upgrade to" Value Plan": 867 10,404 681 8,172 $18,576
Non-Emergency Service: 12 hrsJday - 5 dayslweek; Siemens' help desk calls back within 2 hrs.; onsite response within 24 hrs.
Upgrades the Basic Plan to add 24x7 Emergency 2 hr response if 10% of system is down.
5 Routine Software Moves/Adds/Change
243
2,916
164
1,968
:)4,884
6 Upgrade to Rolm "Advantage Service" 988 11,856 794 9,528 $..!1,384
Non-Emergency Service: 12 hrsJday - 5 dayslweek; Siemens' help desk calls back within 2 hrs.; onsite response within 24 hrs.
Emergency: 24X7 2 hour on-site response if 10% of system is down .
Also included:
Routine software changes (i.e. forwarding, system speed dial, eld. no. changes)
1 Security audit or traffic study per year
1 rapid response "coupon" - to have a normallnon-emergency call upgraded to emergency 2 hour on-site service
Siemens user group membership for the year
Semi-annual service review - account review of service activities
* Please Note:
An "Emergency" Is defined as any of the following conditions:
'10" (or 20" - depending on the plan) of the trunks or stations a18 down, or
the console is down, or
PhoneMail Is down, or
the system is down.
04/10/97
Page 1
ANALYSIS OF SIEMENS (ROLM) SERVICE CALLS FROM APRIL TO DECEMBER 1996
EXH I BIT I I
l:>VC ORD # DATE REMOTE ONSITE PHONES MONITOR OUT-HRS SYSTEM PHML PHOt<llES OTHER
1239 APR-96 1 Y
2051 APR-96 1 Y
395 APR-96 2 y y
1350 APR-96 2 Y
2 APR-96 4 Y Y
760 APR-96 4 Y
169 APR-96 2 y
1829 APR-96 1 Y
2 APR-96 4 Y Y Y
454 APR-96 4 Y Y
786 APR-96 2 Y
1937 APR-96 1 .y RMS
504 APR-96 1 Y Y
560 APR-96 1 Y
2728 MAY -96 1 Y Y
3520 MAY -96 1 Y
812 MAY -96 4 Y
668 MAY -96 2 Y
1868 MAY -96 2 Y
950 MAY -96 2 Y
540 MAY -96 4 Y
277 MAY -96 2 Y
1676 MAY -96 8 Y Y T-1
1349 MAY -96 4 Y
1379 MAY -96 1 Y
1140 MAY -96 4 Y
448 JUN-96 1 Y
175 JUN-96 2 Y
669 JUN-96 3 Y
2766 JUN-96 1 Y Y
1196 JUN-96 1 Y
2209 JUN-96 1 Y Y
77 JUN-96 6 Y Y RMS
1902 JUL-96 1 Y
43 JUL-96 1 Y
647 JUL-96 2 Y
2177 JUL-96 2 Y
257 JUL-96 2 Y
488 JUL-96 2 Y
2222 JUL-96 1 Y
694 JUL-96 7 Y
776 AUG-96 4 Y
2590 AUG-96 1 Y
1787 AUG-96 1 Y
2238 AUG-96 1 Y
778 AUG-96 8 Y
1552 AUG-96 1 Y as CALL
2499 AUG-96 1 Y
1435 AUG-96 1 Y
1829 AUG-96 1 Y
1606 AUG-96 1 Y
452 AUG-96 1 Y
825 SEP-96 2 Y
990 SEP-96 1 Y
February 5,1997 Page 1
ANALYSIS OF SIEMENS (ROLM) SERVICE CALLS FROM APRIL TO DECEMBER 1996
EXH I BIT II
:SVC ORD# DATE REMOTE ONSITE PHONES MONITOR OUT-HRS SYSTEM PHML PHONES OTHER
1599 SEP-96 2
2412 SEP-96 2
442 SEP-96 2
605 SEP-96 1
481 SEP-96 2
1921 SEP-96 4
2166 SEP-96 2
2150 SEP-96 1
1224 SEP-96 3
1696 SEP-96 5
1271 OCT-96 1
1823 OCT-96 2
855 OCT-96 2
2602 OCT-96 1
2485 OCT -96 2
2243 OCT-96 2
646 OCT-96 1
33 NOV-96 2
1472 NOV-96 1
1204 NOV-96 4
26 DEC-96 2
2130 DEC-96 2
2537 DEC-96 1
640 DEC-96 2
Tl)tal No of Calls 29 35 14
Total Hours/Phones 34 104 33
Total Estimated $ $15,125 $26,125 $4,950
Total Estimated $ for One Year $61,600
R(~commended Spare Parts Kit (to have on-site):
System $85,071
PhoneMail 46,812
TOTAL $131,883
NOTES:
Y
Y
Y
Y
Y
Y
Y
Y Y
Y
Y Y
Y Y
Y
Y
Y Y
Y Y
Y
Y Y
14 3 49
Y
Y
Y
Y
Y
FPL
Y
RMS
Y
FPL
RMS
RMS
15 14
Over 3/4 Year - LABOR & PHONES ONLY
City Hall ONLY - NO SYSTEM/PHONEMAIL PAHT~;
1. During the nine month period, 14 service calls were initiated by the automatic monitor within the phone systerl
Without the monitor, these calls would have been made by staff when we became aware there was a proben.
2. Three service calls during the nine months were made after regular hours. These would have to wait until
the next working day under a "per call" arrangement.
3. OTHER comments on the call are noted as follows:
RMS Remote Shelf i.e. Parking or Building/Code offices
FPL FP&L outage triggered call
T-1 Trunk problem reported by Siemens to BellSouth on City's behalf
BS CALL BellSouth called Siemens about a trouble reported by a caller to the City
February 5, 1997
Page 2
SIEMENS
Santa Clara, C, ilif, rnia 95054
Supplement to Agreement for Products and Services
for SmartServe Service Plans
Customer Name:
City of Miami Beach
Branch Office Address:
6600 N. Andrews Ave. #500
Ft, Lauderdale, FL 33309
Reference Agreement No.: MP99H'7
Reference Exhibit Nos.: STSER'/-6
Branch Office No.:
Customer No.:
Term Commencement Date:
Extended Term:
Supplement Effective Date: 11/3/96
This Supplement, when signed by Siemens Business Communication Systems, Inc. (Siemens), is Siemens' acceptance )f the Cus-
tomer's (your) order for the SmartServe Service Plan and Options set forth below, for the eligible System and Product(s) Installed at
your Premises specified above, and set forth in this Supplement beginning on page four. The parties agree that the term: of the ref-
erenced Agreement for Products and Services or other agreement, whichever is applicable (Agreement), and the refe.enced Ex-
hibit(s) apply to such order.
System Location Address (Premises):
City Hall
1700 Convention Center Drive
Miami Beach, FL 33139
SERVICE PLAN:
OPTIONS EXCLUDING VIDEO AND
CISCO PRODUCTS:
Coverage Hours:
8 a.m. to 5 p.m., M-F, excluding
Siemens holidays
85E
125E
247
Response (Major):
4 hours
2 hours within a Siemens-
designated metropolitan area
1 hour within a Siemens-
designated metropolitan area
Major Definition
Remote Routine Software MAC
Service Activity Reports
Application Software Support (except
Siemens 9200 CBX, Siemens Redwood,
Siemens OfficePoint, Siemens HCM 200
and Siemens SATURN):
Siemens CallStat
Siemens Call Display
Monthly Billing
Dedicated On-Site CE
Dedicated Presence CE
End User Training Coupons
Security Audit or Traffic Study Coupon
Rapid Response Coupon
NRUG Membership
Semi-Annual Service Review
Coupons for redemption against various
Services and/or Options set forth in Plan
Price Protection
Customer Participation:
Carrier Services Management
Station Product Management
Major Software Release Option for
Newbridge Products
3UM
772557:1
11/3/96
Advantage Care Plus
Basic Plan* Value Plan Plan* Plan
X
Varsity
Plan
Blsic Plan
OUicePoi nt
Included
X Included Included Included
Included
Included
Included** Included*** Included.** Included..
1cluded
i 1c1uded
X
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
x......
SERVICE PLAN AND OPTIONS CON'T:
Advantage Care Plus
Basic Plan* Value Plan Plan* Plan
Included Included Included Included
SIEMENS VIDEOSET 2000, SIEMENS
VIDEOEXCHANGE, PICTURETEL
CONCORDE 4500 OR PICTURETEL
SYSTEM 4000 PRODUCTS ONLY:
Coverage Hours:
8 a.m. to 5 p.m., M-F, excluding
Siemens holidays
Response (Major):
4 hours
Varsity
Plan
B ,asic Plan
o 'ficePoint
Included
ncluded
Included Included Included Included
CISCO PRODUCTS ONLY:
Coverage Hours:
8 a.m. to 5 p.m., M-F, excluding
Siemens holidays
247 Coverage Option
Response (Major):
4 hours as defined in Custom Exhibit
No. MSCP
Network Support Option
* Options for the Basic Plan (Siemens 9200 CBX) or Advantage Plan (Siemens 9751 CBX) are available durinl tt e warranty
period.
** Outside a Siemens-designated metropolitan area, response time is 4 hours. Check here if 4 hours:
*** Outside a Siemens-designated metropolitan area, response time is 3 hours. Check here if 3 hours:
**** Outside a Siemens-designated metropolitan area, response time is dependent upon the Major response
time availability in that area. Insert the agreed-upon Major response time in the space provided:
***** See your account representative for availability.
****** These Options are not available when you select the Dedicated On-Site CE Option or the Dedicated Presence I:::E Jption.
If you ordered the Customer Participation Option for Station Product Management, the following Section must be complet~d:
Siemens 9751 CBX Models 10, 20, 30, 40, 50, 70, 80, CBX 7000, CBX 8000, CBX 9000 or Redwood telephone SysteTls:
Plan Ordered
(Check one):
Included
Included
Plan Number
01
02
ROLMphone
Telephones
Mail-In
Mail-In
x
03
Mail-In
04
05
Mail-In
N/A
Customer
Responsibility
06
Included
ncluded
Included
Included
Included
1cluded
Included
Included
Included
Included
lcluded
Included
Analog Phones
Mail-In
Mail-In
Customer
Responsibility
Customer
Responsibility
N/A
Customer
Responsibility
Customer GP 0 No.:
Desktop Products
N/A
Mail-In
N/A
Mail-In
Mail-In
Customer
Responsibility
This Option is limited to ROLMphones, Analog Phones and Desktop Products only.
Siemens 9200 CBX, Siemens HCM 200 or Siemens SATURN telephone Systems:
Plan Ordered
(Check one):
Plan Number
01
02
03
ROLMphone
Telephones
Mail-In
Mail-In
Customer Responsibility
Analog Phones
Mail-In
Customer Responsibility
Customer Responsibility
Customer CP 10 Nu.:
This Option is limited to ROLMphones and Analog Phones only.
Customer Participation Coordinator:
Mailing Address for Exchange Components from Siemens:
Telephone No.:
PLANS AVAILABLE FOR STAND-ALONE PRODUCTS (NOT CONNECTED TO A SIEMENS CBX OR PBX SYSTEIVI):
SIEMENS VIDEOSET 2000, SIEMENS VIDEOEXCHANGE, PICTURETEL CONCORDE 4500 OR PICTURETEL::;YSTEM 4000
PRODUCTS ONLY:
SmartServe Video Service Plan:
Coverage Hours: 8 a.m. to 5 p.m., M-F, excluding Siemens holidays
Response (Major): 4 hours
NEWBRIDGE PRODUCTS ONLY:
SmartServe Network Service Plan:
Coverage Hours: 8 a.m. to 5 p.m., M-F, excluding Siemens holidays
Response (Major): 4 hours
Major Software Release Option:
CISCO PRODUCTS ONLY:
SmartServe Internetworking Service Plan:
Coverage Hours: 8 a.m. to 5 p.m., M-F, excluding Siemens holidays
Response (Major): 4 hours as defined in the Plan Exhibit.
247 Coverage Option:
Network Support Option:
By signing below, you and Siemens 1) agree that the terms of the referenced Agreement and Exhibit(s) apply to this Supple,nent and 2)
accept thO Supplement and the re erenced Exhibit(s).
By
Accepted by:
Siemens Business Communication Systems, Inc,
By
~4~~
KEVI N cAsmR~nature
Date
Name (Type or Print)
t.'~/7~7
Dale
Mayor
ATTEST:
JolMO' rtlAduA
Robert par~()~~
FORM & LANGUAGE
& FOR EXECUllON
~~f)
Siemens, SATURN and ROLMphone are registered trademarks of Siemens
CallStat and OfficePoint are trademarks of Siemens
SmartServe is a service mark of Siemens
All other trademarks used herein are the property of their respective owners.
SENT BY; S I EMENS ROLM
; 4-11-97 ; 1:21PM: SIEMENS COMM*MAITLD~
SERVICE PRICING TOOL ESTIMATE
9006 STANDARD
CUSTOMER: CITY HALL-eMS STSERV-6
Date: 04/11/97 V2.4.8 (REl3.1KV09) 55
------------------------------------------------------------------------
------------------------------------------------------------------------
BASE PRICE
CUSTOMER PARTICIPATION
STATION
CARRIER
COVERAGE: BASIC WITH 8 TO 5 EXTND COV
RESPONSE: 4 Hours
MONTHLY ANNUAL
$ 2,780 $ 33,360
$ (193) $ (2.318)
$ 0 $ 0
$ 259 $ 3,104
$ 0 $ 0
OPTI ONS
MAJOR REDEFINITION
ROUTINE SOfTWARE MAC
SERVICE ACTIVITY REPORTS
MONTHL V BI LUNG
TOTAL OPTIONS
ADDITIONAL CHARGES
ACD SOFTWARE
CALL CENTER PRODUCTS
COMPLEMENTARY PRODUCTS
OTHER RCP CHARGES
o
243
o
o
o
2.916
o
o
-------..
----...-----
$ 243
$
2,916
o
o
o
99
o
a
o
1,188
TOTAL ADDITIONAL CHARGES
----------
$
$
99
1,188
TOTAL MONTHLY CHARGES
----------
$ 3,188
i\NNUAL SUBTOTAL
--------
--------
---------
----------
$ 38,250
CONTRACT DISCOUNT 10%
J\NNUAL PREPAYMENT OPTION ~
DISCOUNT 4%
TOTAL ANNUAL CHARGE
$ (1.530)
$ 36,720
~~=;;=~===;==:===~===:=================;=:=======================
THIS PRICING IS AN ESTIMATE "0NLV" AND MAY BE SUBJECT TO CHANGE.
FINAL PRICING WILL BE PROVIDED VIA THE uATrACHMENT TO SUPPLEMENT"
=====~=========:;=======================:=====~====;==~===--:;
Pagel
954 776 8;m ;# 2
SENT BY: S I EMENS ROLM
; 4-11-97 ; 1:21PM; SIEMENS COMM*MAITLD~
"'callell::> \,oUIIIIUen1:1al.
CUSTOMER: CITY HAll-eMS STSERV-6
Date: 04/11/97 V2.4.8 (REL3.1KV09) SS
Quantity Charges
Monthly Extended
BASE SYSTEM
MOD 80 DUPLEX (REDUNDANT) 1 275.40 275.40
REMOTE COMMUNICATfON MODULE 2 18.45 36.90
EQUIPPED LINES
DIGITAL STATION(SLMR,SLMB16,SLMU,SUMQ) 512 2.34 1198.08
ANALOG STATION PORTS (SLMA) 96 2.34 224.64
LINES FOR PHML/ACD (SUMS) 24 2.34 56.16
EQUIPPED TRUNKS
CENTRAL OFFICE TRUNKS (TMCOT) 8 2.34 18.72
T1 ISDN PRIMARY INTERFACE PORTS 48 2.34 112.32
Tl CORNET INTERFACE PORTS 48 2.34 112.32
T1 PORTS (TMD24) 48 2.34 112.32
PHONEMAIL MACHINE TYPE 7654 (6.l)
BASE 4 CHANNEL PHONEMAIL (NO DISK) 2 151.20 302.40
PLUS 4 CHANNEL INCREMENTS 3 87.75 263.25
EXTENDED DISK, 11 HOUR 2 33.75 67.50
OTHER RCP CHARGES
14 CSU UNITS 99 1.00 99.00
Page 2
954 776 f375;# 3
SENT BY:SIEMENS ROUl
4-11-97 ; 1:22PM SIEMENS COMM*MAITLD~
It*'A:*
SERVICE PRICING TOOL ESTIMATE
9006 STANDARD
Customer: CITY HALL-eMS STSERV-6
Date: 04/11/97 V2.4.8 (REL3.1KV09) SS
****'
A) COVERAGE; B85E -- BASIC WITH a TO 5 EXTENDED COVERAGE
B) RESPONSE TO MAJORS:
C) SERVICE OPTIONS
STATION EQUIPMENT MGMNT
ROLMPHONE & ANALOG MAIL-IN
ROLMPHONE MAIL-IN & ANALOG CUST RESP
ROLMPHONE & ANALOG CUST RESPONSIBILITY
2) CARRIER SERVICES PARTICIPATION
3) MAJOR REDEFINITION
4) ROUTINE SOFTWARE MAC
5) SERVICE ACTIVITY REPORTS
()) BILLING & P~YMENT OPTIONS
1) MONTHLY BILLING OPTION
2) ANNUAL PREPAYMENT OPTION
SELECTED
PERCENT DISCOUNT
3) EXTENDED MAINTENANCE OPTION
NUMBER OF YEARS
INCLUDE ONE YEAR WARRANTY
Page 3
4 Hour
N
y
N
N
N
y
N
N
y
4.00
o
N
954 776 837:;; # 4
SIEMENS
Santa Clara, C aMImia 95054
Supplement to Agreement for Products and Services
for SmartServe Service Plans
Customer Name:
City of Miami Beach
Branch Office Address:
6600 N. Andrews Ave. #500
Ft. Lauderdale, FL 33309
Reference Agreement No.: MP99197
Reference Exhibit Nos.: STSERV-c
Branch Office No.:
Customer No.:
Term Commencement Date:
Extended Term:
Supplement Effective Date: 09/24/97
This Supplement, when signed by Siemens Business Communication Systems, Inc. (Siemens), is Siemens' acceptarce of the Cus-
tomer's (your) order for the SmartSeNe Service Plan and Options set forth below, for the eligible System and Produc'(s) installed at
your Premises specified above, and set forth in this Supplement beginning on page four. The parties agree that the term; of the ref-
erenced Agreement for Products and Services or other agreement, whichever is applicable (Agreement), and the 'efErenced Ex-
hibit(s) apply to such order.
System Location Address (Premises):
Police Department
1100 Washington Avenue
Miami Beach, FL 33139
SERVICE PLAN:
OPTIONS EXCLUDING VIDEO AND
CISCO PRODUCTS:
Coverage Hours:
8 a.m. to 5 p.m., M-F, excluding
Siemens holidays
85E
125E
247
Response (Major):
4 hours
2 hours within a Siemens-
designated metropolitan area
1 hour within a Siemens-
designated metropolitan area
Major Definition
Remote Routine Software MAC
Service Activity Reports
Application Software Support (except
Siemens 9200 CBX, Siemens Redwood,
Siemens OfficePoint, Siemens HCM 200
and Siemens SATURN):
Siemens CallStat
Siemens Call Display
Monthly Billing
Dedicated On-Site CE
Dedicated Presence CE
End User Training Coupons
Security Audit or Traffic Study Coupon
Rapid Response Coupon
NRUG Membership
Semi-Annual SeNice Review
Coupons for redemption against various
Services and/or Options set forth in Plan
Price Protection
Customer Participation:
Carrier Services Management
Station Product Management
Major Software Release Option for
Newbridge Products
3UM
7725572
9/24/97
Basic Plan*
X
Advantage
Plan*
Care Plus
Plan
Varsity
Plan
Basic Plan
o ''ficePoi nt
Value Plan
Included
X
ncluded
Included
Included
Included
Included
Included
1cluded
Included"
Included*"
Included**
Included"*
X
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
x~.
SERVICE PLAN AND OPTIONS CON'T:
Advantage Care Plus
Basic Plan* Value Plan Plan* Plan
Varsity
Plan
B i~sic Plan
O!ficePoint
SIEMENS VIDEOSET 2000, SIEMENS
VIDEOEXCHANGE, PICTURETEL
CONCORDE 4500 OR PICTURETEL
SYSTEM 4000 PRODUCTS ONLY:
Coverage Hours:
8 a.m. to 5 p.m, M-F, excluding
Siemens holidays
Response (Major):
4 hours
Included Included Included Included
Included
ncluded
Included Included Included Included
Included
ncluded
CISCO PRODUCTS ONLY:
Coverage Hours:
8 a.m. to 5 p.m., M-F, excluding
Siemens holidays Included Included Included Included Included 1c1uded
247 Coverage Option
Response (Major):
4 hours as defined in Custom Exhibit
No. MSCP Included Included Included Included Included Ilcluded
Network Support Option
* Options for the Basic Plan (Siemens 9200 CBX) or Advantage Plan (Siemens 9751 CBX) are available durin~l tt e warranty
period.
Outside a Siemens-designated metropolitan area, response time is 4 hours. Check here if 4 hours:
Outside a Siemens-designated metropolitan area, response time is 3 hours. Check here if 3 hours:
**** Outside a Siemens-designated metropolitan area, response time is dependent upon the Major response
time availability in that area. Insert the agreed-upon Major response time in the space provided:
***** See your account representative for availability.
****** These Options are not available when you select the Dedicated On-Site CE Option or the Dedicated Presence CEJption.
If you ordered the Customer Participation Option for Station Product Management, the following Section must be coml'let~d:
Siemens 9751 CBX Models 10, 20, 30, 40, 50, 70, 80, CBX 7000, CBX 8000, CBX 9000 or Redwood telephone Systells:
Plan Ordered
(Check one):
Plan Number
01
02
ROLMphone
Telephones
Mail-In
Mail-In
03
Mail-In
Analog Phones
Mail-In
Mail-In
Customer
Responsibility
Customer
Responsibility
N/A
Customer
Responsibility
Desktop Products
N/A
Mail-In
Customer CP D No.:
x
N/A
04
05
Mail-In
N/A
Customer
Responsibility
Mail-In
Mail-In
Customer
Responsibility
06
This Option is limited to ROLMphones, Analog Phones and Desktop Products only.
Siemens 9200 CBX, Siemens HCM 200 or Siemens SATURN telephone Systems:
Plan Ordered
(Check one):
Plan Number
01
02
03
ROLMphone
Telephones
Mail-In
Mail-In
Customer Responsibility
Analog Phones
Mail-In
Customer Responsibility
Customer Responsibility
Customer CP 10 No.:
This Option is limited to ROLMphones and Analog Phones only.
Customer Participation Coordinator:
Mailing Address for Exchange Components from Siemens:
Telephone No.:
SENT BY:SIEMENS ROL~
; 4-11-97 ; 1:22PM; SIEMENS COMM*MAITLD~
954 776 f375; # 5
SERVICE PRICING TOOL ESTIMATE
9006 STANDARD
CUSTOMER: POLICE DfPT-CMB STSERVE-6
Date: 04/11/97 V2.4.8 (REL3.1KV09) SS
===;;=======;===::=========----=====:;:====~=========-- ------
BASE PRICE
CUSTOMER PARTICIPATION
STATION
CARRIER
COVERAGE: BASIC WITH 8 TO 5 EXTND COV
MONTHLY
$ 2,165
RESPONSE: 4 Hours
$ (110)
$ 0
$ 205
$ 0
OPT! ONS
MAJOR REDEFINITION
ROUTINE SOFTWARE MAC
SERVICE ACTIVITY REPORTS
MONTHLY BILLING
TOTAL OPTIONS
ADDITIONAL CHARGES
ACD SOFTWARE
CALL CENTER PRODUCTS
COMPLEMENTARY PRODUCTS
OTHER RCP CHARGES
TOTAL ADDITIONAL CHARGES
o
164
o
o
$
164
o
o
o
194
--------
$
194
TOTAL MONTHLY CHARGES
--------
$ 2,618
}~NNUAL SUBTOTAL
CONTRACT DISCOUNT 10%
~\NNUAL PREPAYMENT OPTION:
--------
--------
DISCOUNT 4"
TOTAL ANNUAL CHARGE
ANNUAL
$ 25,975
$ (1,321)
$ 0
$ 2,465
$ 0
o
1,964
o
o
----------
$
1,964
o
o
o
2,328
-------...--
$
2,328
----------
....---------
----------
$
31 412 ,'~f., .
, .~
$
$
(1 t256) .
'~.','J .
30,156:- '::s:- '.'
===;===:=========:==;:;==:=====::=========~========--;:==---------
-~
, e:,...
THIS PRICING IS AN ESTIMATE "ONLY" AND MAY BE SUBJECT TO CHANGE.
FINAL PRICING WILL BE PROVIDED VIA THE "ATTACHMENT TO SUPPLEMENT"
----------------------------------------------
----------------------------------------------
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7
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Pagel
--- ----:_---====:
/:) -
I /
~ ..," /
fe. ""'; -. . ..') " ..
"~-,, "- j'~ '.J
. 4-11-97 . 1:22PM; SIEMENS COMM*MAITlDH
SENT BY: S I EMENS ROLM , .... I ellltm~ ~urJ r 1 aunt' a I .
CUSTOMER; POLICE OEPT-CMB STSERVE-6
Date: 04/11/97 V2.4.8 (REL3.IKV09) 5S
Quantity Charges
Monthly Extended
954 77fJ 8~75;# 6
BASE SYSTEM
MOD 80 EX DUPLEX ( REDUNDANT) 1 275.40 275.40
EQUIPPED LINES
DIGITAL STATION(SLMR,SLMB16,SLMU,SLMQ) 304 2.34 711.36
ANALOG STATION PORTS (SLMA) 48 2.34 112.32
LINES FOR PHML/ACO (SLMS) 24 2.34 56.16
EQUIPPED TRUNKS
CENTRAL OFFICE TRUNKS (TMeOT) 8 2.34 18.72
Tl ISDN PRIMARY INTERFACE PORTS 96 2.34 224.64
Tl CORNET rNTERFACE PORTS 48 2.34 112.32
I
flHONEMAIL MACHINE TYPE 7654 (6.2)
CLASSIC PLATFORM 1 63.45 63.45
4 CONNECTION PORTS 5 5.1a 31.08
4 SOFTWARE SESSIONS 6 82.58 495.48
5 HOURS 1 11.25 11.25
10 HOURS 1 18.68 18.68
17 HOURS 1 33.75 33.75 ,Ii
OTHER RCP CHARGES
T-SMART CSU's 194 1.00 194.00
Page 2
SENT BY: S I EMENS ROLM
4-11-97 ; 1:23PM: SIEMENS COMM*MAITLD~
***lI\'
SERVICE PRICING TOOL ESTIMATE
9006 STANDARD
Customer: POLICE DEPT-CMB STSERVE-6
Date: 04/11/97 V2.4.8 (REL3.1KV09) 5S
*lI\'**
A) COVERAGE; BS5E -- BASIC WITH 8 TO 5 EXTENDED COVERAGE
B) RESPONSE TO MAJORS:
C) SERVICE OPTIONS
STATION EQUIPMENT MGMNT
ROLMPHONE & ANALOG MAIL-IN
ROLMPHONE MAIL-IN & ANALOG CUST RESP
ROLMPHONE & ANALOG CUST RESPONSIBILITY
2) CARRIER SERVICES PARTICIPATrON
3) MAJOR REDEFINITION
4) ROUTINE SOFTwARE MAC
5) SERVICE ACTIVITY REPORTS
D) BIllING & PAYMENT OPTIONS
1) MONTHLY BILLING OPTION
2) ANNUAL PREPAYMENT OPTION
SELECTED
PERCENT DISCOUNT
3) EXTENDED MAINTENANCE OPTION
NUMBER OF YEARS
INCLUDE ONE YEAR WARRANTY
Page 3
4 Hour
N
Y
N
N
N
y
N
N
V
4.00
o
N
954 776 f 37i ; # 7
PLANS AVAILABLE FOR STAND-ALONE PRODUCTS (NOT CONNECTED TO A SIEMENS CBX OR PBX SYSTEM):
SIEMENS VIDEOSET 2000, SIEMENS VIDEOEXCHANGE, PICTURETEL CONCORDE 4500 OR PICTURETEL SYSTEM 4000
PRODUCTS ONLY:
SmartServe Video Service Plan:
Coverage Hours: 8 a.m. to 5 p.m., M-F, excluding Siemens holidays
Response (Major): 4 hours
NEWBRIDGE PRODUCTS ONLY:
SmartServe Network Service Plan:
Coverage Hours: 8 a.m. to 5 p.m., M-F, excluding Siemens holidays
Response (Major): 4 hours
Major Software Release Option:
CISCO PRODUCTS ONLY:
SmartServe Internetworking Service Plan:
Coverage Hours: 8 a.m. to 5 p.m., M-F, excluding Siemens holidays
Response (Major): 4 hours as defined in the Plan Exhibit.
247 Coverage Option:
Network Support Option:
By signing below, you and Siemens 1) agree that the terms of the referenced Agreement and Exhibit(s) apply to this Supple nent and 2)
accept this Supplement and the referenced Exhibit(s).
Accepted by:
Siemens Business Communication Systems, Inc
By
By
If~ ~~
Authorized Signature
KEVIN CASTORA
Date
Name (Type or Print)
'- /L " _
-irtfPl-
Mayor
ATTEST:
jot.uf PM~
APPROVED M TO
FORM & LANGUAGE
& FOR EXECUTION
Robert Parcher, City Clerk
~ ~t:.
Siemens, SATURN and ROLMphone are registered trademarks of Siemens
CallStat and Office Point are trademarks of Siemens
SmartServe is a service mark of Siemens
All other trademarks used herein are the property of their respective owners.