LTC 537-2017 Restroom Index Results for FY 2016_17 Quarter 4MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC # LETTER TO COMMISSION
537-2017
TO: Mayor Philip Levine and Members f the City mmission
FROM: Jimmy L. Morales, City Manager
DATE: November 3, 2017
SUBJECT: Restroom Index Results for FY 2016/17 Quarter 4
The purpose of this memorandum is to communicate the results of the newly developed
Restroom Index from FY 2016/17 Quarter 4 (July 1, 2017 to September 30, 2017). As we
worked through this process with departments to identify areas for improvement, we
monitored internally during FY 2015/16, and disseminate quarterly to the commission via a
Letter to Commission beginning in FY 2016/17.
Background
The Miami Beach Restroom Index is an objective measurement of performance ranging
from 1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for
cleanliness and interior/exterior appearance of the toilet and sink areas (See attached).
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Restroom Index Results FY 2016/17 Quarter 4
Overall, the City Restroom Index in FY 2016/17 Quarter 4 was a 2.14, with 65.9% of
assessments scoring a 2.0 or better. The FY 2016/17 average was a 2.11, with 68.0% of
assessments scoring a 2.0 or better. Data reviews indicate that male restrooms are rated
lower consistently throughout the year. As such, parks and property management
personnel will review current service levels to determine potential adjustments to
scheduling.
Areas of Focus
• Cleanliness Toilet Area — Data continues to indicate that toilet/urinal cleanliness is
a low scoring area at 2.26, with 58.4% of assessments meeting the target. Floor
cleanliness remains an issue with 47.7% of assessments meeting the criteria;
however, litter in the toilet/urinal area improved to 58.7% meeting the target, a 12%
improvement from the prior quarter. Parks will continue to work with United Janitorial
Services to identify opportunities for improvement. The request for proposals
currently underway references the index to ensure potential providers are aware and
will incorporate in to planned service delivery. Data indicates that weekday night
hours in south beach are the lowest scoring with average scores of 2.80; however,
both weekday and weekend night time hours from 8:OOpm — 12:OOam improved
when compared to the prior quarter.
• Bathroom Interior- Overall bathroom interior scores deteriorated when compared to
the prior quarter from 1.74 to 2.02 or 16.1%. Additionally, the percent of bathroom
interiors meeting target remained deteriorated at 73.7%. Declines resulted from
issues in stall door, sink faucets, and interior lights not working. Parks has received
funding in FY18 to replace equipment and fixtures as identified, as well as epoxy
cover on select restroom floors.
• Exterior Appearance — Overall bathroom exterior scores were 72.0% scoring 2.0 or
better with an average of 2.03. This is an 7.4% decline from the prior quarter and
39.0% decline from the same quarter in the prior FY. Weekend daytime litter
appears to be an issue across all restrooms and will be monitored by park staff to
determine if the issue is seasonal or ongoing. Exterior signage remained stable at
94% meeting the target due to improvements at 6th, 10th and 14th street restrooms.
Positive and Stable Areas
• Cleanliness Sink Area— Sink area cleanliness overall scored low with 59.7% of sink
area cleanliness meeting the standard; however, this is a 28.3% improvement from
the prior quarter. The sink and/or mirror cleanliness improved to 62.6% meeting the
target, with 50.0% of floors meeting target for mopped/clean with no stains, with both
areas improving 11.5% and 5.6% respectively. Park staff is requiring Janitorial
Services to mop the floors on a more frequent basis. Liquid soap dispensers have
been swapped out for foam dispensers in the majority of restrooms.
Restroom Index Score For All Public Restrooms Citywide
Overall Public Restroom Index (Target=1.5)
FY15/16
Q1
Q2 Q3 Q4 FY Average
Overall City Restroom Score
CleanlbnesS
Toilet Area
ink Area
Bathroom hterior
Bathroom Exterior
2.08 2.06 1.99 .79 2.00
2.51 2.50 2.31 2.01 2.37
2.46 2.48 2.31 1 97 2.33
2.
2.52
2.31
2.05
2.40
1.55
1.67
1.51
1.80
1.83
1.77
1.73
arget=1.5)
FY16117
Q1
Q1
Q2
Q3
Q4
%change from
FY Average prior Qtr
change
from prior
% change
from base
r
Overall City Restroom Score
1.89
2.19
2.20
2.14
2.11
-2.7% 19.6% 19.6%
r -12.8/ . 11.9% 11.9%
1 -7.4% 14.7% 14.7%
r -17.3% 9.8% 9.8%
r 16.1% ' 21.0% 21.0%
r 7.4% ' 39.0% 39.0%
Cleanliness
2.17
2.55
2.44
2.58
2.44
2.25
2.26
2.39
2.31
Toilet Area
Sink1A ee
(i athroorterior
throomt`inEx)er,er 1111.55111.1
2.11
2.23
2.67
2.72
2.25
2.47
1.86
1.90
1.74
2.02
1.88
73.7%
1 75
1.89
2.03
1.76
.WPMFIrblic Restroom Index 2.0 or better
(Target 90%)
FY15/16
01
Q2
03
Q4
FY Average
wera)) City Restroom Score
1.Cleanliness
Toilet Area
I Sink Area
!Bathroom Interior
!Bathroom Exterior
66 6%
66.0%
73.1%
80.2%
70.4%
47.7%
50.6%0
44.8%
88.5%
82.4%
47.1%
60.0%
72.1%
54.7%
48.1%
62.1%
72.9%
56.6%
46.0%
57.9%
71.2%
52.9%
01.1'%
86.5%
84.1 %
88.0 %
78.5%
86.0%
84.2%
MS
Overall Public Restroom Index 2.0 or better
(Target 90%)
FY16117
Q1
Q2
Q3
Q4
FY Average
% change from
prior Qtr
% change
from prior
FY Qtr
% change
from base
year Qtr
Overall City Restroom Score 76.09/.
64.7%
65.49/0
65.9%
68.0%
0.76% -17.83% -17.83%
21.15% -18.17% -18.17%
14.73% -19.89% -19.89%
28.39% -16.15% -16.15%
-7.99% -12.37% -12.37%
-14.39% -22.25% -22.25%
Cleanliness 64.4%
47.5%
48.7°0
59.0%
54.9%
_let ea
Sink Area
Bathroom 1gjerior
Bathroom Exterior
65.8%
52.1%
50.9%
58.4%
56.8%
63.0%
42.9°A
46.5%
59.7%
53.0%
I 79.7%
80.6%
80.1%
73.7%
78.5%
i'i, , %,
83.2%
84.1%
72.0%
83.7% 1
Percentage of Assessments scoring 2.0 or better (Target 90%)
Percentage of Assessments scoring 2.0 or better (Target
FY15/16
Q1
Q2
Q3
04
FY Average
Overall
Bathroom Location
South Pointe Park (M -S 7am-8om)
Maiory Stoneman Doualas (M-F7am-8om/SS8am-12am 1
6th Street& Ocean - Lummus Park (M-F7am-10om/SS8am-
10th Street & Ocean - Lummus Park (M-F7am-l0om/SS8am-
14th Street & Ocean - Lummus Park (M-F7am-l0om/SS8am-
21st Street & Ocean - Collins Park (M-F7am-19pm/SS8am-
35th Street & Ocean - Pancoast Park (M-S7am-8pm )
46th Street & Collins - Indian Beach Park (MS7am-8om )
53rd Street & Collins - Beach View Park (M-S7am-8om)
64th Street & Collins - Allison Park(M-S7am-8om
Unidad Beachfront (7am-8om SS)
NSOSP 80th Street & Collins (MS7am-8om )
NSOSP 83rd Street & Collins (M-S7am-8om)
NSOSP 84th Street & Collins (M-S7am-8om
Stillwater (M -S 8am-8om)
Cresol (M -S 8am-8om
Tatum (M -S 8am-8om
North Shore Park Youth Center (Bv Tennis) (M-F8am-
Fairwav Park (SS8am-8om )
Normandy Isle (Restrooms bvfield) (M-S8am-8om)
Muss (M -F 8am-5om)
Maurice Gibb Park (M-S8am-5om)
Soundscaoe (W/R 7om-l00m )
Flamingo Baseball Stadium (MS8am-5om)
Flamingo Outside Tennis (M-S8am-8omll
Flamingo Football Stadium (Concession Area) (M-S6am-9om)I
South Point Drive and Pier Park (7am-Sunsetl
66.60%
66.00%
73.1%
80.2%
70.4%
79.1%
58.1°A
74.4%
61.1%
40.2%
68.3%
73.1%
81.1%
67.2%
88.0%
85.6%
79.0%
46.8%
50.0%
68.5%
55.6%
66.7%
77.2%
75.0%
72.7%
56.3%
50.9%
66.2%
59.1%
50.0%
38.0%
51.0%
44.6%
69.9%
77.3%
76.7%
72.2%
75.8%
84,5%
81.3%
77.7%
75.0%
63.8%
88.9%
00 1) /)
68.2%
83.7%
84.6%
85.0%
87.0%
60.2%
88.5%
36.9%
42.0%
46.4%
87.0%
52.0%
80.7%
68.9%
43.2%
43.8%
51.2%
64.7%
49.3%
75.7%
69.1%
82.0%
88.2%
58.3%
46.2%
62.5%
44.2%
65.9%
68.5%
53.4%
80.7%
80.3%
73.7%
67.2%
66.9%
86.1%
74.8%
53.2%
83.3%
73.3%
64.3%
64.3%
82.4%
52.1%
70.0%
59.4%
66.2%
81.0%
81.0 %
81.4%
87.6%
58.3%
31.3%
75.0%
75.0%
46.0%
50.0%
62.5%
50.0%
80.1%
83.3%
38.8°/
86.1%
75.0%
83.8%
83.7%
75.0%
86.2%
25.0%
33.7%
43.0%
35.0%
Percentage of Assessments scoring 2.0 or better (Target
90%)
FY16/17
01
02
03
04
FY Average
% Change
tr
% Change
from prtor, Y
% change
from sg,
Overall
bathroom Location
76.00%
64.70%
65.0%
65.9%
67.9%
Pointe Park (M -S 7am-8pm
South
Maiory Stoneman Doualas(fvt-F7am-8om/SS8am-12am1 8 97
75.7%
6th Street & Ocean - Lummus Park (M-F7am-10om/SS8am- 77.4%
10th Street &Ocean- Lummus Park ?M- 7am-lOomISS8am- 81.8% 69.7%
14th `beet & (t;.ean - Lummus Park (M-F7am-10om1`Stam- 48 2% 40.9%
21st Street & Ocean - Collins Park F7am-10 SIS$ am- 65.7/0 62.1%
35th Street & Ocean - Pancoast Park M-S7am-qpm 1 77.9% 813% 66.1%
46th Street & Collins - Indian Beach Park M-S7am-8om1 73.5% 67.7% 62.5%
53rd Street & Collins - Beach View Park AA-S7am- pm)
64th Street & Collins -Allison Parl*AS7am-�[[inl
Unidad Beachfront 7am-8om SS)
NSOSP 80th Street & Collins M-S7am-I3om) 54.8%
NSOSP 83rd Street & Collins f4-S7am- m) 65.6%
NSOSP 84th Street & Collins M-S7am-8om 1 63.5%
Stillwater (M8p1
-S 8am-n) 74.1%
Cresoi ( M -S 8am- om l 82.8%
Tatum (M -S 8am-8om) 77.5% 56.6%
North Shore Park Youth Center (By Tennisl(M-FBam-
Fairwa`(Park SS am-8om)
Normandy Isle (Restrooms by field) M-S8am-8prr
Muss M -F 8am-5om11
Maurice Gibb Park M-S8am-5om I
Soundsc qe( /R 7m-10nm
Flamirr o Baseball Stadium (M-S8am-5om 62.5%
Flamiq{{{{9jjj7 Outside Tennis +M-S8am-I3pmt
Flamingo Football Stadium `Concession Area) (M-Sham-9oml 68.3%
South Point Orive and Pier Park (7am-Sunset) 1111121
40.2%
83.9%
69 0%
57.5%
72.1%
57.1%
45.3%
57.5%
63.4%
55.0%
66.1%
525%
82.7%
63.2%
85.7% 78.1%
78.4%
83.6%
61.7%
66.4%
48.9%
48.9%
568%
44.8%
48.1%
64.3%
76.9%
47.9%
54.2%
52.1%
57.6%
55.0%
61.2%
65.0%
51_6%
76.9%
44.1%
54.2%
46.2%
75.0% 60.3%
72.5% 76.0%
70.7%
87.5% 73.2% 62.5% 75.0%
85.3% 81.3% 65.6%
63.3% 50.0%
75.0% 68.0% 58.3%
80.496
68.8%
80.3%
58.9%
67.6%
682%
56 1%
62.2%
70.6%
66.2%
79.8%
64.0%
76.0%
48.9%
55.7%
54.7%
63.6%
69.9%
74.5%
74.6%
78.2%
561%
67.5%
1.0-1.4999
1.5-1.999
ENE2.0-6.0
.1111M%
79.999 and below
80.0-89.999
90.0-100
Next Quarter Assessments
737%
68.8%
38.8%
67.9%
82.1%
70.5%
57.1%
48.2%
375%
62.5%
75.3%
69.t%
41.2%
1.38%
-17.76%
-20.67%
10.26%
20.18%
57.52%
-8.86%
-16.79%
-2.08%
-16.77%
-19.75%
0.00%
-7.93%
0.00%
-11.32%
-19.60
4.83%
-24.22%
2.58%
20.00%
22.56%
18.01%
3.83%
-30.45%
-22.20%
-17.83%
-19.39%
-33.87%
-15.47%
-0.15%
62.16%
-24.90%
-32.35%
-27.66%
-25.29%
-40.69%
-21.93%
-15.19%
-20.88%
-37.31%
-34.95%
-21.41%
-23.24%
-4.70%
-20.38%
-11.26%
-82756
-22.70%
-39.51%
-12.79%
-17.83%
-19.39%
-33.87%
-15.47%
-0.15%
62.16%
-24.90%
-32.35%
-27.66%
-25.29% 1
-40.69% 1
-21.93%
-15.19%
-20.88%
-37.31%
-34.95%
-21.41%
-23.24%
-4.70% 1
-20.38% 1
-11.26% I
-8.27%
-22.70%
-39.51%
-12.79%
City part-time staff is conducting assessments every quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Restroom Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Adrian Morales, Property Management Director
Attachment
Criteria for each area are listed below:
Cleanliness Toilet Area
• Floors mopped/clean/no stains
• Toilets/urinal clean/no litter visible/ no leaks
• No unpleasant odor
• Toilet paper unavailable/usable
• No graffiti
Cleanliness Sink Area
• Floors mopped/clean/no stains
• Sink and/or mirror clean/no leaks
• Trash can no more than % full
• Walls clean/no graffiti
• Soap dispenser clean
Appearance Interior
• Stable/operable toilet/urinal partition enclosures
• Stall doors rust free/fully painted/latch and hinge functional
• Sink faucets and soap dispenser functional
• Hand dryer or paper dispenser functional
• All interior lights functional
Appearance / Cleanliness Exterior
• Signage visible and clean
• No graffiti
• No unpleasant odor
• No trash/litter
• Entrance door rust free/fully painted/functional (rollup or traditional)