LTC 035-2018 Restroom Index Results for FY 2017_18 Quarter 1MIAMBEACH
OFFICE OF THE CITY MANAGER
LTC #
LETTER TO COMMISSION
035-2018
TO: Mayor Dan Gelber and Members of the City Commi sio
FROM: Jimmy L. Morales, City Manager )�
DATE: January 22, 2018
SUBJECT: Restroom Index Results for FY 2017/18 uarter 1
The purpose of this memorandum is to communicate the results of the newly developed
Restroom Index from FY 2017/18 Quarter 1 (October 1, 2017 to December 31, 2017). As
we worked through this process with departments to identify areas for improvement, we
monitored internally during FY 2015/16, and disseminate quarterly to the commission via a
Letter to Commission beginning in FY 2016/17.
Background
The Miami Beach Restroom Index is an objective measurement of performance ranging
from 1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for
cleanliness and interior/exterior appearance of the toilet and sink areas (See attached).
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Restroom Index Results FY 2017/18 Quarter 1
Overall, the City Restroom Index in FY 2017/18 Quarter 1 was a 1.93, with 74.2% of
assessments scoring a 2.0 or better, a 9.9% and 12.5% improvement respectively when
compared to the prior quarter. The FY 2016/17 average was a 2.11, with 68.0% of
assessments scoring a 2.0 or better. Data reviews indicate that male restrooms are rated
lower consistently throughout the year. As such, parks and property management
personnel are monitoring current service levels to determine potential adjustments to
scheduling.
Areas of Focus
• Cleanliness Toilet Area — Data continues to indicate that toilet/urinal cleanliness is
a low scoring area at 2.13, with 65.4% of assessments meeting the target. Floor
cleanliness remains an issue with 58.1 % of assessments meeting the criteria in toilet
areas and 61.4% in sink areas; however, this is a 9.2% and 9.7% improvement
respectively when compared to the prior FY average for the same criteria. Parks will
continue to work with United Janitorial Services to identify opportunities for
improvement. The request for proposals currently underway references the index to
ensure potential providers are aware and will incorporate into planned service
delivery. Data indicates an increase in graffiti for bathrooms located in the North part
of the beach. Weekday night hours in South beach are the lowest scoring with
average scores of 2.70.
Exterior Appearance — Overall bathroom exterior scores were 81.3% scoring 2.0 or
better with an average of 1.77. This is a 12.8% improvement from the prior quarter
and 30.1% decline from the same quarter in the prior FY. Litter and trash during the
weekday night appears to be an issue across all restrooms with 62.3% of
assessments meeting these criteria and will be monitored by park staff to determine
if the issue is seasonal or ongoing. Parks staff will work with United Janitorial to
ensure exterior of restrooms is free of litter up to 20 feet from restroom facility.
Positive and Stable Areas
Cleanliness Sink Area— Sink area cleanliness overall scored low with 67.4% of sink
area cleanliness meeting the standard; however, this is a 12.9% improvement from
the prior quarter and 6.9% improvement from same quarter in prior FY. The sink
and/or mirror cleanliness improved to 73.1% meeting the target, with 61.4% of floors
meeting target for mopped/clean with no stains, with both areas improving 15.3%
and 9.7% respectively when compared to the prior FY average. Park staff is
requiring Janitorial Services to mop the floors on a more frequent basis. Liquid soap
dispensers have been swapped out for foam dispensers in the majority of restrooms.
Bathroom Interior- Overall bathroom interior scores improved when compared to
the prior quarter from 2.02 to 1.79 or 11.4% and 3.8% when compared to the prior
FY same quarter. Additionally, the percent of bathroom interiors meeting target
improved at 82.4% from the prior quarter. Improvements resulted from issues stall
doors being replaced/repaired and interior lights working consistently. Parks has
received funding in FY18 to replace equipment and fixtures as identified, as well as
epoxy cover on select restroom floors.
Restroom Index Score For NI Public Restrooms Citywide
63.20/
South Pointe Park(AMS 7am-8pm)1
89.3%
Maiory Stoneman Douglas (M-F7am-8om)SS8arn-12am1
Public Restroom Index Tar et=1.5 i
I 6th Street & Ocean - Lummus Park (M-F7am-10Dm/SS8am-I77.4%
,'Mi16W
I 1081 Street & Ocean - Lummus Park OkHam-10om/SS8am-I
�
from %change fron
�erail
Q1
Q3
04
FY Avera e
FYAJe'rage
_'46
199
%9
2.00
12llCiNRestroomScore
leanlinpss
-50
231
2.01
2.37
I ToLtArea
2=6
8
231
197
2.33
I Sink Area
257 1
252
231
2.05
240
IBalhmom Interior
Cleatili ss
64.4%
1.55
167
151
(Bathroom Exterior 180 I
1.83
7
Toilet Area
173
01 Q2 Q3 1 04 1 FYAverage I Q1 I Q2 � Q3 I Q4 I FYAverage 1%,hanrge Qtr IO1change frol,o change
Cleanliness 2.17 2.55 256 2.25 239 2.08 1 7.f1°/, 4.1% 1%
To�etkea 211 2.44 2.44 2.26 2.31 2.13 -5.8% 0.90/ � .4%
I Sink Area 2.23 _ 2.67 2.72 2.25 2.47 2.04 -9.30/ -6.5y� •2(1.6%
(Bathroom�o 1.86 1.90 174 2.02 186 1.79 11.4% -3.W4 20.90/
(Bathroom E mernr tis 189 1 2.03 r 1,7,6 77 1 12.8% 30.1% 1.79/
10verall Citv Restroom Score
(Cleanliness
Toilet Mea
Sink Area
(Bathroom Interior
(Bathroom Fxtenor
kOverallPMRestroomIndex 2.Oofbeiter
63.20/
South Pointe Park(AMS 7am-8pm)1
89.3%
Maiory Stoneman Douglas (M-F7am-8om)SS8arn-12am1
75.7%
I 6th Street & Ocean - Lummus Park (M-F7am-10Dm/SS8am-I77.4%
70.6%
I 1081 Street & Ocean - Lummus Park OkHam-10om/SS8am-I
�
from %change fron
(Target 90%)
Q1
Q2
Q3
Q4
FYAJe'rage
Qt 02
Q3
04
�changefrrom,nge
FY Average
I 64th Street & Collins - Allison Park(M-S7am-8om11
78.4/0
Unload Beachfront 7am-8pm SS11
83.6%
NSOSP 80th Street & Collins M-S7am-8pm)I
54.8%
I NSOSP 83rd Street & Collins %S7am-§pm )1
65.6%
I NSOSP 84th Street & Collins M-S7am-8pm 11
FY Qtr .base year Qtr
0veratlCi oomScore 1
76.0%
64.7%
65.4%
65.90/
68.0%
74.2%
Q5904 -237% 11.41%
Cleatili ss
64.4%
475%
487%
590%
54.9%
66.4% 1
12.54% 3.11% 39.20%
Toilet Area
65.8%
52.1%
50.9%
58.4%
56.8%
654%
11.990/ -0.61% 29.25%
I Sink Mea 1
63.0%
429%
48.5%
59.7%
53.0%
67.4%
12.90% 8.98% 50.45%
1 Bathroom Interior 1
79.7/
80.6%
80.1%
73.70/
78.5%
B24% 1
11.8014 3.39% -6.89%
IBathrcomExterior
41.2%
83.24'0
841%
1 72.0°4
I nT/7
81.3%
12.92% -14.9616 -1.33%
7 1FY16117
Percentage of Assessments scoring 20 oFbetter (Target
Qt Q2 Q3 Q4
I Bathroom Location I
63.20/
South Pointe Park(AMS 7am-8pm)1
89.3%
Maiory Stoneman Douglas (M-F7am-8om)SS8arn-12am1
75.7%
I 6th Street & Ocean - Lummus Park (M-F7am-10Dm/SS8am-I77.4%
70.6%
I 1081 Street & Ocean - Lummus Park OkHam-10om/SS8am-I
81-8/7
1 14th Street & Ocean - Lummus Park (KF7am-10Dm/SS8am-I
48.2%
21st Street & Ocean - Collins Park (%F7am-/SS8am-I
65.7%
Park
35th Street & Ocean - Pancoast ( S7am-8pm)(;
779%
1 46th Street& Collins - Indian Beach Park(AMS7am-§pjn)I
73.5%
53rd Street & Collins - Beach View Park %Vam-8pm)(
85.7%
I 64th Street & Collins - Allison Park(M-S7am-8om11
78.4/0
Unload Beachfront 7am-8pm SS11
83.6%
NSOSP 80th Street & Collins M-S7am-8pm)I
54.8%
I NSOSP 83rd Street & Collins %S7am-§pm )1
65.6%
I NSOSP 84th Street & Collins M-S7am-8pm 11
63.5%
I Stillwater(AMS 8am-8pm 11
74.1 %
Crespi AMS 8am-8pm 1 82.8 %
Tatum (WS 8am-8pm)
77.5%
North Shore Park Youth Center (By Tennis) (M-1`8am-_
Fainvav Park (SS8am-8om )1
87.5%
NorrnandvIsle (Resfroomsbvfield) 'MS8am-8pm)(
85.3%
I Muss (AMF Sam-5pm)' 63.3%
I Maurice Gibb Park(%S8am-5pm)1- 75.0%
I Soundscape (W/R 71om-lgpm)
70.7%
74.5%
I Flamingo Baseball Stadium �M-S8am-5om)I
62.50/
Flamiggpqy Outside Tennis (WS8am-8pm)
Flamingo Football Stadium (Concession Area) (tul-Sham-9pmll
68.3%
South Point Drive and Pier Park (7am-Sunset)
40.2%
- 1.0-1.4999
50.0%
1.5-1.999
2.0-6.0
-17.97%
°b
��/ZJ.999 and below
68.0%
80.0-89.999
90.0-100
68.8%
83.9%
FY Average
67.9%
80.3%
58.9°/
62.1%
63.20/
1 57.6°/
62.2%
83.3%
66.1%
55.0%
70.6%
67.7%
62.5%
61.2%
66.2%
61.7%
78.1%
64.3%
65.0%
51.6%
79.8%
64.0%
66.4%
76.9%
76.9%
76.0%
48.9%
47,9%
44.1%
48.9%
489%
54.2%
54.2%
55.74
56.8%
52.1% 1
46.2%
54.7%
44,8%
75.0% 1
60.3010
63.6%
48.1%
72.5%
76.0%
69.9%
56.6%
-0.76%
70.7%
74.5%
73.2%
62.50/
75.0%
74.6%
81.3%
65.6%
80.4%
78.2%
50.0%
16.18%
-17.97%
56.7%
68.0%
58.3%
68.8%
67.51/6
62.5%
34.15%
1
62.5%
70.7%67.9
68.8%
%
82.1 %
70.5 %
57.1 %
75.3%
69.1%
38.8%
48.20 1
37.5% 1
41.2%
FY17118
% Change
%Change
%change fron
Qt
from poor FY
from prior Qtr
base year Qtr
Qtr,
74.20%
12.59%
-2.37%
11.41%
78.1%
13.19%
-12.54%
-1.26%
65.9%
45.47%
-12.95%
13.43%
71.2%
12.301/6
-8.01%
-4.30%
65.6%
-0.76%
-19.80%
7.36%
69.0% (
-16.57%
43.15%
71.64
75.0%
30.21%
14.16%
9.81%
63.9% )
16.18%
-17.97%
-12.59%
75.0%
22.559%
2.04%
-7.52%
87.2% I
34.15%
1.75%
-7.72%
62.2%
20.54%
-20.66%
-2.51%
-6.24%
-13.76%
-18.90%
65.5%
48.53%
19.53%
77.51%
63.8%
17.71%
-2.74%
45.66%
32.68%
-3.46%
19.731/6
75.8%
25.70%
2.29%
17.16%
73.61% I
-3.16%
-11.11%
49.29%
83.6% 1
18.250/6 1
7.87%
10.44%
3.57%
3.46%
42.84%
77.5% I
3.33%
-11.43%
-5.49%
69.6% I
-13.43%
-18.41%
-21.0914
64.49/.
I
-6.40%
-14.13%
39.391/.
I
28.23%
-1.74%
12.861/6
69.0%
20.84% I
1.02%
-17.17%
60.3% )
60.80%
50.00°4
55.41%
Next Quarter Assessments
City part-time staff is conducting assessments every quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Restroom Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
c: Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Adrian Morales, Property Management Director
Attachment
1ZKGB/LD
Criteria for each area are listed below:
Cleanliness Toilet Area
•
Floors mopped/clean/no stains
•
Toilets/urinal clean/no litter visible/ no leaks
•
No unpleasant odor
•
Toilet paper unavailable/usable
•
No graffiti
Cleanliness Sink Area
•
Floors mopped/clean/no stains
•
Sink and/or mirror clean/no leaks
•
Trash can no more than 3/ full
•
Walls clean/no graffiti
•
Soap dispenser clean
Appearance Interior
•
Stable/operable toilet/urinal partition enclosures
•
Stall doors rust free/fully painted/latch and hinge functional
•
Sink faucets and soap dispenser functional
•
Hand dryer or paper dispenser functional
•
All interior lights functional
Appearance / Cleanliness
Exterior
•
Signage visible and clean
•
No graffiti
•
No unpleasant odor
•
No trash/litter
•
Entrance door rust free/fully painted/functional (rollup or traditional)