LTC 047-2018 Garage Index Results for FY 2017_18 Quarter 1MIAMIBEACH
OFFICE OF THE CITY MANAGER
LTC #
LETTER TO COMMISSION
047-2018
To: Mayor Dan Gelber and Members of th City
FROM: Jimmy L. Morales, City Manager l
DATE: February 1, 2018
SUBJECT: Garage Index Results for FY 2017/1 uarter 1
The purpose of this Letter to Commission is to communicate the results of the newly
developed Garage Index from FY 2017/18 Quarter 1 (October 1, 2017 to December 31,
2017).
Background
The Miami Beach Garage Index is an objective measurement of performance ranging from
1.0 (Very Well Maintained) to 6.0 (Not Maintained) and includes assessments for cleanliness
and interior/exterior appearance of the parking area, stairwells, and elevators.
The results of the assessments are used to monitor the impacts of recently implemented
initiatives to target areas for future improvements, and assure the quality of services.
Quarterly sample sizes are set to ensure no greater than ± 5.0 percentage point sampling
error given the 95% confidence level.
Summary of the Garage Index Results FY 2017/18 Quarter 1
Overall, the City Garage index in FY 2017/18 Quarter 1 was a 2.26, with 62.2% of
assessments scoring a 2.0 or better. Majority of cleanliness scores have improved when
compared to the prior quarter and prior FY quarter, with overall and percent meeting target
improving 9% and 2% respectively.
Areas of Focus
• Appearance Interior — Overall garage interior appearance remained stable at 2.65
with 47.6% of assessments meeting the target, a 11 % improvement when compared
to the same quarter in the prior Fiscal Year. Parking areas improved in many
garages, with the percent meeting target in these areas improving by 71.0% when
compared to the same quarter in the prior Fiscal Year. Majority of garage
appearance remain stable or deteriorated except 16th Street and Collins which
improved by 23.6% when compared to the same quarter in the prior FY.
Parking area assessments continue to yield the lowest score at 2.71 and 40.7% of
assessments meeting target due to pavement stains in the parking area; only 9.7%
of parking area assessments were stain free, although this is a 67.2% improvement
from the same quarter in the prior Fiscal Year. This continues to be a very
challenging factor to address as traditional pressure cleaning techniques do not
address the oil stains from cars, and the City is reevaluating whether the current
standard is realistic. The City will be reviewing other non -City garages in the region
to reevaluate this standard. The City's Parking Department and Property
Management Division are pursuing alternative coatings for garage decks. The goal
is to have a more resilient surface coating that returns to its original luster with low
maintenance.
Exterior Appearance - Exterior appearance of the parking garages deteriorated to
2.12 or 17% when compared to the same quarter in the prior Fiscal Year with 64% of
assessments meeting the target, a 23% improvement from the same quarter in the
prior FY. Trash on the exterior of the garages continues to appear to be the issue,
with trash around the exterior at all garages. Assessment results have been
reviewed with Greenspace and the janitorial contractor to identify areas for
improvement. A Request for Proposal for janitorial services has been issued and a
recommendation is expected by February 2018.
Positive and Stable Areas
Cleanliness - Overall garage cleanliness improved to 1.87, an 4% improvement
from the same quarter in the prior Fiscal Year, with 76.4% of assessments meeting
the target. Cleanliness improved in the parking area by 5% when compared to the
prior Fiscal Year. Garages where cleanliness deteriorated are 17th Street and
Pennsylvania and 17th Street and Meridian Court. As of June 1, an additional staff
member was added seven (7) days per week from 11 pm - 6am at the 7th 12tH and
13th street garages to address cleanliness issues throughout the garages.
Improvements were seen in these garages during the weekends; however, scores
during the weekday remain low. Trash continues to be the primary issue. As such,
the contractor was advised of unacceptable results occurring during the weekday
hours and will provide additional employee training to clarify expectations.
Overall City Garage Score
Cleanliness
FY15/16
Q1 Q2 Q3 Q4 FY Ave
t.36 2.34 2.33 2.23 2.3
Parking Area
2.09
2.03
2.01
1.88
2.00
2.19
2.09
1.99
1.70
1.98
Stairwells
2.13
2.03
1.91
1.70
1.94
Elevators
2.59
2.62
2.69
2.69
2.65
Appearance Interior
2.5
2.66
2.80
2.9
2.72
Parking Area
2.7
2.68
2.58
2.56
2.63
Stairwells
2.58
2.53
2.69
2.62
2.60
Elevators
2.36
2.06
2.03
1.75
2.04
earance Exterior
" ? 3=1.5
FY16117
FY17118
Qt Q2 Q3
Qd
FY Average
Q1
','.change in /change in
ria Qtr prior FY Qtr
%change from
base year Qtr
Overall City Garage Score
2.30 2.
1
2. `
22
Cleanliness
1.94 2.08 1.98
2.07
2.92
1.87
1 -10°
1 '
ParldngArea
2.16 2.30 1 1.98
2.25
205
f -9°, .
Stairwells
1%4 2�
2.
2.11
2.00
8
11?°.
Elevators
1.82 1.90 1.9
1.92
1.89 1
1.79
1
Appearance Interior
2.66 2.59 1 2.39
2.63
2.57
f
Parkinq Area
.3
1 .4
2,75
274
1
Stairwells
2.4 2.
2.
2.4
f
Elevators
2.58 2.37 2.33
2.63
2.-8
_'.68
1
AODearance Exterior
___
1.8., _ _. _ 2.09_ 2.09
2.22
2.0.:
-1.0-1.4999
1.5-1.999
2.0-6.0
Overall Garage Index 2.0 or better (Target 90%1
FY15)
79.999 and below
80.0-89.999
- 90.0-100
Q1
Q2
Q3
Q4
FY Average
Overall
Q4
55.9%
57.9%
60.50%
66.3%
60.3%
65.4%
66.6%
69.80%
81.1%
71.0%
Cleanliness
64.1%
67.4%
67.60%
75.5%
68.9%
76.321/6
761/6
Parking Area
62.6%
65.0%
67.31/6
69.30%
82.8%
70.2%
I 12th Street and Drexel l 68-560/6
73.521/6
Stairwells
69.4%
67.4%
I 1 3th Street and Collins Ave.1 76.021/6
72.30%
84.9%
73.8%
77.26
I 16th Street and Collins (Anchor Shops)l 74.940/.
Elevators
47.4%
46.9%
73-821/6
48.20%
46.2% 1
47.1%
Appearance Interior
I 17th Street and Meridian Courtl 76.581/6
51.0%
44.3%
79-3%
43.10%
35.9%
43.2%
84.56%
87.94%
Parking Area
40.5%
43.3%
52.70%
53.3%
47.5%
Stairwells
50.7%
53.2%
FY
48.90%
49.4%
50.6%
Elevators
Appearance Exterior
53.2%
65.0%
Otr
69.30%
82.6%
68.0%
FY16117
FY17118
1900 Bav Road (Sunset Harbour)( 86.00% 85.96% 88,18% 85.08%
01 Q2 03
04
FY Average
71
%change in
prior Qtr
%change in
prior FY Qtr
°ochange from
base year Qtr
I Overall Garage Index 20 or better (Target 90%)
Overall
7th Street and Collins Ave.l 78.821/6 75.20% 76.60% T7.14%
62.409; 59.80% 65.70%
6140%
62.331%
62.20%
r 1%
096
11%
Cleanliness
28.9%
75.20% 69.00% 72.20%
70,20%
71.65%
76.40%
9%
2%
17%
74.26 %
Parking Area
66.70% 59.90% 7310%
63.30%
65,75%
68.30%
8%
2%
7%
74.8%
Stairwells
75.801/6 6860% 67.30%
71.0046
-r, q,^:.
7930%
12%
1 5%
27%
18th Street and Meridian Ave. (City Hall Garaae) 85.90„ 86.92%
Elevators
83.10% 78.40% 76.201/.
76.3096
= -
31.30%
r 7%
-2%
17%
AncearanceInterior
42.8C% 47.40% 58.501.
52.904'0
50ar-.
47&00
r -10%
11%
0%
Parking Area
23.801. 34.90% 51.50°0 1
41.20%
37 3s:.
»n X006
j -1%
71%
-20%
Stairwells
54.10% 48.70% 62.10%
5980%
5618:
-13%
-4%
28%
Elevators
50.601% 58.50% 619091.
57.80%
5720',
SG _G°
-13%
-1%
-1%
Appearance Exterior
82;.',,'„ 69.20% 67.70°1.
00.70'6
7nns°w
R4nn^% 5%
-23%
20%
79.999 and below
80.0-89.999
- 90.0-100
FY 19
01
Q2
03
Q4
Average
(Overall Cleanliness
IGaracie Location
I 1900 Bav Road (Sunset Harbour) 82.861/6
85.64 %
88.34%a
I 5th Street and Alton Road I 73.321/.
76.321/6
761/6
79.44 %
76.36
I 7th Street and Collins Ave.I 71.121/.
67.31/6
70.98 %
77.90/,
71 .88
I 12th Street and Drexel l 68-560/6
73.521/6
75.521/6
82.64 %
75.62
I 1 3th Street and Collins Ave.1 76.021/6
75.180/6
74-841/6
82.481/.
77.26
I 16th Street and Collins (Anchor Shops)l 74.940/.
73-741/6
70.66%
76-081/.
73-821/6
I 17th Street and Pennsvlvania Avel 89.98 %
I 17th Street and Meridian Courtl 76.581/6
80.86 %
76.341/6
79-3%
78-38%
42nd Street and Sheridan Ave 78.82 %
78-9%
84.56%
87.94%
82.72
I 18th Street and Meridian Ave- (City Hall Garaae) 87.54
FY16117
FY17118
FY
%change from %change from %change from
ljuam�
01 02 Q3 04
Q1
Average
Otr
Overall Cleanliness
Garage Location
1900 Bav Road (Sunset Harbour)( 86.00% 85.96% 88,18% 85.08%
86.3%
89.10% I
4.7% 3.69/4
7.5%
5th Street and Alton Roadl 76.24% 75.60% 76.02% 76.78%
762110
78.18%
1.8% 2.5%
6.604
7th Street and Collins Ave.l 78.821/6 75.20% 76.60% T7.14%
76.9%
82.26% I
6.6% 4.4%
15.79%
12th Street and Drexe]F 78.14% 78.20% 79.14% 74.74%
77.6%
88.34% I
18.2% 13.1%
28.9%
13th Street and Collins Ave.l 78.94% 72.28% 82.22% 73.02%
76.6%
86.38 % i
18.3% 9.4%
13.6%
16th Street and Collins (Anchor Shoos) 69-30% 70.42°/ 71.34% 72.34%
70.9%
74.26 %
2.7% 7.2%
-0.9%
17th Street and Pennsvlvania Ave 88.44°/ 84.68% 87.28%
88.5%
83.62%
-4.2% -10.6%
-7.1 °k
17th Street and Meridian Court( 77.22°/ 73.20% 74.12°/ 74.00%
74.8%
73.26"�
1.8% -5.1%
4.3°h
42nd Street and Sheridan Avenue 82=8°/ 79.72% 80.20 % 80.72%
80.7%
82.82%
2.6% 0.9%
5.17r
18th Street and Meridian Ave. (City Hall Garaae) 85.90„ 86.92%
89.2%
4.4% 0.0%
3.6%
Next Quarter Assessments
City part-time staff is conducting assessments each quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Garage Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
Attachment
c: Kathie G. Brooks, Assistant City Manager
Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Saul Frances, Parking Director
Al Zamora, Sanitation Division Director
Adrian Morales, Property Management Director
Dr. Leslie Fsenfeld, Chief Learning and Development Officer
Rod,4y Wowles, Green Space Division Director
KGB/
FY1 5/16
FY
Q1
Q2
Q3
Q4
Average
Overall Appearance
Garaqe Location
I 1900 Bav Road (Sunset Harbour) 81-42%
81.26%
79.74%
75.92%
79.59%
I 5th Street and Alton Road 71.38%
72.64%
70.52%
69.64%
71.05%
I 7th Street and Collins Ave.I 65.56%
60.7%
58.52%
62.22%
61.75%
I 12th Street and Drexel I 55.78%
-57.8%
60.78%
63.42%
59.45%
13th Street and Collins Ave.l 64.74%
59.261/6
56.52%
59.581/
60.03%
16th Street and Collins (Anchor Shops)60.34°/
60%
53%
52.32%
56.42%
I 17th Street and Pennsvlvania Ave 80.8%
80.32%
80.5%
1 70.42%
78.01 %
I 17th Street and Meridian Courtl 62.48%
67.28%
59.84%
62.36%
62.99%
I 42nd Street and Sheridan Ave. 69-4%
64.74%
68.06%
70.06%
68.07%
I 18th Street and Meridian Ave. (City Hall Garaae) 78-26%
83.74%
76.36%
76.12%
78.75%
FY16117
FY17118
%change
from %change from,%change fron
Q1 02 Q3 Q4
FY Average
Q1
prior Qtr prior FY Qtr
base year Qtr
(Overall Appearance
(Garaqe Location
I 1900 Bav Road (Sunset Harbourll 76.26% 1 77.44% 79.56% 76.48%
i 77.44%
76.36%
-0.2% 0.1%
-6.2%
I 5th Street and Alton Road 71.4496 77.34% 75.88% 69.88°.
73.64%
68.38%
-2.1% -4.3%
-4.2%
I 7th Street and Collins Ave.l 68 469° 68.78°!° 7024% 64.64%
68.03%
6422%
-0.6% -6.2%
2.0%
I 12th Street and Drexell 64.50% 1 64.48% 69.74% 62.26%
65.25%
62.38%
0.2% -3.3%
11.8%
I 13th Street and Collins Ave. 59.82 /° 61.38% 63.44% 63.66%
62.08%
59.72%
-6.2% -0.2%
-7.8%
I 16th Street andCollins(AnchorShoos) 51,34% 55.40% 67.68% 64.16%
59.65%
63.44%
-1.1% 23.6%
5.1%
I 17th Street and Pennsvlvania Ave 72.54% 75.26% 78.04% 71.72%
74.39%
70.10%
-2.3% -3.4%
-13.2%
I 17th Street and Meridian Court 65.20% 6726% 71.06,° 66.44°0
r 67.49%
66.14%
0.5% 2.4%
6.8%
42nd Street and Sheridan Ave. 62.08% 6128% 67.80% 62.20°.
63.34%
63.96%
2.8% 3.0%
-7.8%
18th Street and kbridian Ave. (City Hall Garane)I 75.049. 1 75.14% 79.36% 73.08°.
r75.66%
�Z
1.8% -0.9%
-5.0%
Next Quarter Assessments
City part-time staff is conducting assessments each quarter. Additionally, residents are
always welcome to participate. If you or any member of your staff is interested in
participating in the City's Garage Index Program, please contact Dr. Leslie Rosenfeld with
Organization Development Performance Initiatives at extension 6923.
If you have any further questions, please feel free to contact me.
Attachment
c: Kathie G. Brooks, Assistant City Manager
Eric Carpenter, Assistant City Manager and Public Works Director
Mark Taxis, Assistant City Manager
John Rebar, Parks and Recreation Director
Saul Frances, Parking Director
Al Zamora, Sanitation Division Director
Adrian Morales, Property Management Director
Dr. Leslie Fsenfeld, Chief Learning and Development Officer
Rod,4y Wowles, Green Space Division Director
KGB/
Garage Index
Criteria for each area are listed below:
Cleanliness Parking Area / Stairwells/ Elevators
• No trash on ground
• No graffiti on walls
• Odor Free
• Garbage Cans well-maintained
• No organic material (vomit/sand/cobwebs)
Appearance Parking Area / Stairwells / Elevators
• Signage well-maintained
• Lighting Sufficient
• No damage (leaks/rust/concrete spalling) and painted areas crisp
• Pavement stain free
• Ticket burster/payment station/exit verifier in good working condition
or stairwell doors/railings or elevator doors/buttons
Appearance / Cleanliness Exterior
• Planters/grassy areas/sidewalk entrance well maintained
• Graffiti free
• No unpleasant odor
• No trash
• Signage clean and useable